Investing Now
to Secure Our Water Future
Outreach
Santa Rosa City Council
September 10, 2024
Elise Miller, Communications Coordinator, Santa Rosa Water Delivering Reliable Service
24/7/365
We Deliver, Collect, Recycle, and Protect
Cost of Service
Social Media
SRCity.org/ValueOfWater
Sharing the Value of Water
City Connections eNewsletter
Always On
Santa Rosa runs on water, and the Santa
Rosa Water team is here to make sure your
water is #AlwaysOn when you need it! To
keep water flowing now and into the future,
the Santa Rosa Water team is investing in the
resiliency and reliability of our community’s
water system.
Investing Now to
Secure Our Future
Follow, Like, and Share
Facebook.com/SRWater
@SantaRosaWater
The Challenges
• Increasing costs
• New and more stringent regulations
• Climate change and extreme weather
• Rapidly aging infrastructure
Replacing Aging Infrastructure
• Santa Rosa Water was established in
1947.
• A majority of the City’s water and
sewer system was built in the 1960s
and '70s.
• Most of our public water system is
50+ years old.
Santa Rosa's Water Infrastructure
Report Card
Water Sewer Water Reuse
B C+ D+
Investing Now to Secure Our Future
• Prevents breaks and service disruptions
• Ensures water quality
• Improves seismic safety
• Enhances climate resiliency
• Protects our watershed
• Improves water supply reliability
• Hardens our infrastructure against the
threat of wildfires and floods
Determining Water Rates
• Last year of our current rate schedule
(FY22 through FY25)
• Cost of services study for water and
sewer in process
• Proposed rate schedules for FY26
through FY30
• Rates would go into effect each year
on or about July 1st from 2025 to
2029
Adopted Rates
Take Effect
Proposed Rate
Noticing to
Customers
Santa Rosa
City Council
Board of
Public Utilities
Board of Public
Utilities Budget
Subcommittee
Internal Water
Rate Taskforce
Proposing Water Rates for 2025-29
Nov. 2023 –
Aug. 2024
Jan. 2025
Nov. – Dec. 2024
Sept. – Nov. 2024
Jan. 2025
Public Hearing
on Water and
Sewer Rates
March 2025
July 2025
Customer Outreach
• SRCity.org/WaterRates
• City Connections eNewsletter
• Water bills
• Social media
• Print, digital, and radio advertising
• Public meetings and community events
Help for Managing Your Water Bill
Customer Service
707-543-3150
WaterSmart Portal
SRCity.org/WaterSmartPortal
WaterSmart Programs
SRCity.org/WaterSmart
Help2Others
Water Bill Assistance
SRCity.org/H2O
SRCity.org/ValueOfWater