PG&E Outage
Communications
Seaside City Council – May 1, 2025
Public
Outage Notifications Summary
2 Customer Outage Journey Team was created in March 2022 with the mission to significantly improve our customers’ outage experience by working as One PG&E to transform our internal processes and leverage modern technology.
Pre-Outage Notifications During Outage Notifications Post-Outage Notifications Planned
Outages
• 14-day electronic (commercial)
• 7-day electronic(residential/commercial)
• (24 Hours) Day ahead reminder (both)
• Cancellation (if applicable)
• Weather alert/potential cancellation (if applicable)
replaces Day ahead reminder (Category 2+)
• Outage confirmation notification (when DMS records the beginning - operator)
• Estimated Time of Restoration (ETOR) manual updates (if required)
• Restoration notification
none
Unplanned
Blue Sky
Outages none
• Initial outage disturbance notification (“we are
investigating a potential outage”) 1-2 min
• Outage confirmation with auto-ETOR (15 min)
• Manual ETOR updates (if required)
• Restoration notification with cause (if available)
• Enhanced Powerline Safety
Setting (EPSS)
Unplanned
Storm
Outages
CAT 4+ only: historically, impacted customers with
long duration outages
• If auto-ETORs are turned off, send general message “Will send ETOR within 24 hours”
• If auto-ETORs are turned on, send outage confirmation with auto ETOR
• Manual ETOR updates
• Operations Emergency Center’s (OEC) ad hoc Interactive Voice Response (IVR)
• Restoration notification
none
Public
CONFIDENTIAL – FOR INTERNAL DISCUSSION Outage Notification Improvements - Planned Customer Transaction Score (CTS)
Planned Outages
Improvements
• Added email, text and IVR notifications for Planned Outages (previously paper letter only)
• Launched in-event electronic communications for planned outages • Developed containment solutions for mixed outage scenarios (Planned vs Unplanned for notifications and surveys)
First tranche of solutions for planned outages went live in June 2023, resulting in a 14% improvement in Planned Outage CTS
PG&E sends customers a survey following a planned or unplanned outage to measure satisfaction and collect feedback.
Public
CONFIDENTIAL – FOR INTERNAL DISCUSSION
Unplanned Outages
Improvements
• Removed overnight suppression for text and email
messages
• Improved notification delivery, timeliness and
accuracy with launch of SmartComms
▪ (Delivery from ~55% to 94%, timeliness from
~25 min to ~10 min)
• Developed notification dashboards to enable
continuous improvement
• Resolved 3rd Party issues in delivering notification
information to carriers
First tranche of solutions for unplanned outages went live starting in April 2024, resulting in a 27% improvement in Unplanned Outage CTS PG&E sends customers a survey following a planned or unplanned outage to measure satisfaction and collect feedback.
Outage Notification Improvements – Unplanned
Customer Transaction Score (CTS)
• Implemented SmartETOR (MachineLearning Based
ETOR)
• Implemented storm procedures to improve ad-hoc
notifications and availability of ETORs
• Launched pre-storm notifications for category 4-5
events
• Improved cause descriptions
• Developed and implemented personalized Outage
Map URL
• Developed and implemented two-way text option
for outage status
Public
Future Outage Notification Improvements
• Increase accuracy of outage status for
mixed outages
• Increase % of outage causes provided in
restoration notifications
• Expand use of AI in developing ETORs for
Blue Sky and Storm notifications (more
accurate ETORs and providing more ETORs
during storms)
• Better scheduling of outages and adherence
to schedules to increase on-time start and
end of Planned Outages
5 PG&E’s Outage Journey team is managing a portfolio of 30 projects in 2025 and a 10-year roadmap to continuously improve our customers’ outage notification experience. Examples of initiatives:
Public
City and County Notifications
6 PG&E's external liaisons engage with local jurisdictions in times of outages. • PG&E Public Safety Specialist works directly with
City and County emergency management officials.
• PG&E Government Relations Representative works
directly with City and County leadership.
• PG&E Customer Strategy Officer monitors outage
restoration and provides updates to critical
customers such as hospitals and schools during
storms and major emergencies.
Questions
Project Works
Project Update
Presented by: Andreas Baer, P.E., Assistant Public Works Director Thomas Korman, P.E./P.L.S. Public Works Director/City Engineer May 1, 2025 | City Council Meeting
2 - Bike Safe Grates
- Fire Station Beam Repair
- Pavement Rehab
- Pavement Hot Spots
- Library Parking Lot
- Oldemeyer Center Stage
- Freemont Medians
Recently
Completed
In
Construction
- Hilby Traffic Calming
- PD Parking Lot (Bid Opening
5/15/2025)
- Fire Dept. Kitchen
- CDBG ADA Curb Ramps
- Lincoln-Cunningham Park
- Fremont/Monterey Rd SW Infill
In
Design
- San Pablo Traffic Calming
- Campus Town Phase 1B
demolition
- 90” Outfall
- San Pablo Bridge
- Corp Yard Tower
Demolition
- Corp Yard Storage Yard
- Eucalyptus Rd.
PROJECTS
3 Completed: March 2025
Bike Safe Grates – Phase II
4 Completed: March 2025
Fire Station Beam Repair
5 Completed: December 2024
Pavement Rehab
Grand View
6 Completed: January 2025
Pavement Rehab
Lincoln Ave
Yosemite
7 Completed: April 2025
Pavement Rehab
Yosemite
8 Completed: March 2025
Pavement Hot Spots
Carson
Tierra
9 Completed: March 2025
Pavement Hot Spots
Carson Tierra
10 Since 2020
Pavement Repairs
11 Completed: April 2025
Library Parking Lot Landscaping
12 Completed: April 2025
Oldemeyer Center Stage
13 Completed Spring 2025
Freemont Medians
14 Completed Spring 2025
Freemont Medians
15 Construction: April 2025 – May 2025
CDBG ADA Curb Ramp Project
16 Soft Opening May 2025
Lincoln Cunningham Park
17 Soft Opening May 2025
Lincoln Cunningham Park
18 Construction: May 2025 – July 2025
Hilby Traffic Calming
19 Construction May 2025 – Aug 2025
Fire Department Kitchen
20 Construction: May 2025
Fremont/Monterey Rd Sidewalk Infill
21 Bid Opening: May 15th 2025
Police Department
Parking Lot
22 Bidding June 2025, Construction This Fall
Campus Town Phase 1B Demolition
23 Spring 2026
Broadway Complete Streets
24 Questions?
25 Repair Option Design In Progress
San Pablo Bridge
26 Bidding June 2025
Corporation Yard Tower Demo
27 Project In Design
90” Outfall Repair
Item 9A
Chapter 2.14 Updates for
Boards and Commissions
2nd Reading
Dominique L. Davis, City Clerk
May 1, 2025 | City Council Meeting
An ordinance amending Title 2 – Administration and
Personnel – of the Seaside Municipal Code,
specifically focused on:
• Modernizing Chapter 2.14: Boards and Commissions
• Aligning with state best practices and FPPC guidance
• Strengthening governance, consistency, and
accountability
• Revisit key changes proposed at previous hearings
2 Ordinance Updates
📘📘 The Municipal Code will be updated
📑📑 New commission handbooks will be
distributed
The City Clerk’s Office will lead training
sessions with all advisory bodies
Goal: Ensure a smooth transition and
shared understanding of new expectations
Implementation and Next
Steps
3 • Consider the Amendments to
Title II regarding chapter 2.14
Boards and Commissions, and
approve for a second reading.
4 Recommendation
Item 9A
Council Compensation Increase
2nd Reading
Samantha Sakhrani, Human Resources Director
May 1, 2025 | City Council Meeting
6 • Council salary has not changed in nearly 40 years
• 95% of all neighboring cities amended their salaries
• Complexity has significantly grown requiring lengthy time commitments
• Limited pay discourage many, especially low-income
residents, single parents, people of color, and young people, from running for public office
• Additional responsibilities include preparation for meetings, participation in public events, and representation on external boards and committees
Background
7 Salary Survey Results Show Seaside Second to
Lowest Among Neighboring Cities
Mayor Council Mayor Council
Agency Population Salary Salary Annual Annual
City of Salinas 160,000 $2,549.99 $2,549.99 30,599.88 $30,599.88 City of Sand City 328 $1,450.00 $950.00 17,400.00 $11,400.00 Del Rey Oaks 1,611 $225.00 $100.00 2,700.00 $1,200.00
City of Pacific Grove 15,000 $700.00 $420.00 8,400.00 $5,040.00 City of Monterey 29,000 $1,417.50 $965.26 17,010.00 $11,583.12 City of Seaside 32,366 $400.00 $400.00 4,800.00 $4,800.00 City of Marina 22,833 $2,250.00 $2,000.00 27,000.00 $24,000.00 • Senate Bill 329 (Dodd) was adopted in 2023
• Authorizes general law cities to adjust council
compensation
• Increased compensation can help individuals from
different income levels and make it easier for members of marginalized communities to serve the public
• Inadequate compensation restricts resident participation from underrepresented and lower-income communities
• Increase compensation fosters more diverse and
inclusive representation in local government
8 California Legislature
• On March 20, 2025, Council voted to adopt an
ordinance to increase the monthly compensation
based on the two available options
• Action reflects both statutory compliance and
recognition of growing demands placed on
elected officials
• Government Code Section 36516 gives Council
authority to amend ordinances establishing
salaries
9 Amendment/Adoption of Ordinance
Approve Amendments to Title II regarding the
increased compensation for the City Council to
Adopt an Ordinance increasing the monthly
compensation for all Council Members to $2,400
and in addition, a monthly automobile stipend of
$300 for the Mayor.
10 Recommendation
Item 9.B.
An Ordinance to Amend Chapter 15.04
by adding section 15.04.190
Designating Fire Hazard Severity
Zones. (First Reading)
May 1, 2025 | City Council Meeting
Interim Fire Chief Paul Blaha
• In September 2021, after years of catastrophic fires
having impacted California, Governor Newsom signed
Senate Bill 63
• SB 63 requires the adoption of all three Fire Hazard
Severity Zone classes in the Local Responsibility Area.
Previously, only the Very High Fire Hazard Zone was
required
Background
2 • On March 10, 2025, the City
of Seaside received a letter
from the Office of the State
Fire Marshal designating Fire
Hazard Severity Zones
• The recent updates to Fire
Hazard Severity Zones
provide a more accurate
assessment of wildfire risks
based on modern climate data
and fire modeling.
Background Continued
3 • Government Code Sections 51175–51189, local
jurisdictions are required to identify, adopt, and enforce Moderate, High, and Very High Fire Hazard Severity
Zones (VHFHSZ) within Local Responsibility Areas
(LRA)
Adoption of FHSZ
4 •Section 15.04.190 is currently
titled Reserved and will be
replaced with Fire Hazard
Severity Zone Designation
Amendment to Chapter 15.04
5 6
Staff recommends adopting the Fire
Hazard Severity Zone map and
amending Chapter 15.04 by adding
Section 15.04.190 Designating Fire
Hazard Severity Zones
Recommendation
Item 9.C
A Resolution to Amend the West
Broadway Urban Village Specific Plan
Andrew Myrick
May 1, 2025| City Council Meeting
2 West Broadway Urban Village
•Adopted in January 2010
•Covers the area surrounding West
Broadway, Del Monte, and Canyon del Rey.
•Land Use Tables were last updated in 2018
•Envisions a pedestrian-friendly urban village
environment that allows for residential,
commercial, and mixed-use projects
3 West Broadway Urban Village
4 West Broadway Urban Village
• On March 20, 2025, City Council directed staff to
examine regulations for the sale of firearms and ammo.
• Staff determined the West Broadway Urban Village
would be an inappropriate location due to the mix of
residential and commercial uses
• Staff reviewed other jurisdictions’ regulations and found that 30% prohibited the sales of firearms near
residential and/or certain commercial uses.
• There are no existing or proposed businesses in the
West Broadway Urban Village that wish to sell firearms
or ammo.
5 Recommendation
The Planning Commission reviewed the
proposed amendment on April 23, 2025, and
recommended 5-0 that the Council adopt the
Specific Plan amendment.
Staff recommends that the City Council adopt
the Resolution approving the proposed Specific
Plan Amendment to prohibit the sales of
firearms and ammo.
Item 9.D
Proposed Amendment to Chapter
3.24.121 – Allocation of Short-Term
Rental Transient Occupancy Tax
Revenue
May 1, 2025 | City Council Meeting
Jessica Riley, Finance Director
2018: Adoption of Ordinance No. 1053
• Established regulatory framework for short-term rentals (STRs) • Addressed neighborhood compatibility and safety concerns 2018: Adoption of Ordinance No. 1054
• Directed that Transient Occupancy Tax (TOT) revenues from STRs be split evenly:
• 50% for affordable housing projects & 50% for neighborhood park improvements • Neighborhood Improvement Commission to recommend fund allocations 2020: Adoption of Ordinance No. 1084
• Authorized up to 10% of STR-generated TOT revenues for STR program administration costs
• Remaining funds continued to be split evenly between affordable housing and neighborhood improvements
Background
2 • Annual STR Program Revenue FY 2019/20 (First Year):
$376k
• Average Annual STR Revenue FY 2020/21 – 2023/24:
$748k
• Highest Annual STR Annual Revenue FY 2023/24: $1.1M
• Projected Annual STR Annual Revenue FY 2024/25: $805k Implication: Significant growth provides increased funding for community projects
STR Historical Revenue Summary
3 • 35% of net funds for neighborhood park improvements as recommended by the Neighborhood Improvement
Committee
• 15% of net funds for use as to be determined directly by City Council
• No change to existing 50% allocation of net funds to
Affordable Housing
Net Funds – Allocations are net of up to 10% of STRgenerated TOT revenues for STR program administration costs
Proposed Modification
4 Ordinance Reference: Seaside Municipal Code, Section 3.24.121
DRAFT REVISIONS
Short-term Rental (STR) Ordinance
5 6
The staff will receive direction to
proceed with the proposed revisions
to Ordinance 3.24.121 for adoption.
Recommendation
Item 10.A.
Resolution to Enact Program for the
Allocation of Water for Small Businesses
May 1, 2025 | City Council Meeting
2 • The City receives an allocation of water from
the Monterey Peninsula Water Management
District (MPWMD).
• The City has the ability to allocate this water as
deemed appropriate.
• Council adopted Ordinance on April 17, 2025
• Revised Small Business Program needed by
May 18, 2025
Background
3 Current Water Allocation
4 • The current program establishes a point-based
system to review applications for commercial
projects.
•Evaluates revenue generation, job creation,
location, blight removal, and business retention
•Applicants must score minimum of 20 points to
receive water.
• No limits on amount of water available.
Commercial Projects Program
5 • The revised program is similar to the existing
program with a few changes:
• Minimum points eliminated, but amount of water
tied to number of points.
• Replace retention with tenure
• Rehabilitation and construction split into two
categories
• Staff may approve allocations below certain
thresholds.
Small Business Program
6 • The proposed changes would have the
following positive effects:
• Allow for small water allocations
• Improve process efficiency
• Incentivize site beautification
• Recognize long-term businesses
•Program would be effective on May 18, 2025
Small Business Program
7 •Staff Recommends that the Council adopt the
Resolution establishing the Small Business
Water Allocation Program.
Recommendation