Signal Hill City Council
October 25, 2022

The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2022 Motorola Solutions, Inc. All rights reserved.

PS-000127392
Firm Priced Proposal
City of Signal Hill Police Department
P25 System and Dispatch
Upgrade
PS-000127392
October 13, 2022
Motorola Solutions, Inc.
500 W Monroe Street, Ste 4400
Chicago, IL 60661-3781
USA
October 13, 2022
Captain Brian Leyn
Signal Hill Police Department
2745 Walnut Ave
Signal Hill, CA 90755
Subject: P25 System and Dispatch Upgrade

Dear Captain Leyn,
Motorola Solutions, Inc. (“Motorola Solutions”) is pleased to have the opportunity to provide The City of Signal Hill Police Department (SHPD) with quality communications equipment and services. The Motorola Solutions project team has taken great care to propose a solution that will meet your needs and provide unsurpassed value.

To best meet the functional and operational specifications of this solicitation, our solution includes a combination of hardware, software, and services. Specifically, this solution is for upgrade your current smartnet/smartone system with P25 Trunking and provides:
● Police Subscribers - Fifty (50) APX8000 single band portables, Twenty-five (25) APX8500 single band mobiles
● Public Works Subscribers – Five (5) APX4000 portables, Five (5) APX4500 mobiles ● ASTRO 25 IP-based Zone Core
● Five (5) Channel Trunking ASR Site
● Three (3) new MCC7500E Radio Dispatch Consoles, Six (6) APX consolettes and Three (3) APX8500 EOC Control Stations
● Microwave link for backhaul between the Police Station and Signal Hill Tower ● Internal BDA system for the Police Station
● Five (5) Year Essential Services Package (Optional)
This proposal consists of this cover letter and the Communications System Service Agreement (CSSA), together with its Exhibits, and the attached Addenda. This proposal shall remain valid for a period of 90 days from the date of this cover letter. Signal Hill Police Department may accept the proposal by delivering to Motorola the CSSA signed by Captain Leyn. Alternatively, Motorola Solutions would be pleased to address any concerns Customer may have regarding the proposal. Any questions can be directed to your Motorola Account Executive, Jeff Ashton at 954-605-3762, [email protected].

We thank you for the opportunity to furnish Signal Hill Police Department with “best in class” solutions and we hope to strengthen our relationship by implementing this project. Our goal is to provide you with the best products and services available in the communications industry.

Sincerely,
Motorola Solutions, Inc.

Jerry Burch
Territory Vice President
Signal Hill Police Department October 13, 2022
P25 System, Dispatch, and Subscriber Upgrade PS-000127392 Table of Contents
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Table of Contents
Section 1
System Description

1.1 System Overview

1.2 Proposed System Architecture

1.3 System Coverage

1.4 ASTRO 25 Infrastructure

1.4.1 System Voice and Data Encryption

1.4.2 System Cybersecurity

1.4.3 System Capacity and Spectrum Management

1.4.4 System Voice Communications Management

1.4.5 System Configuration Management

1.4.6 System Performance Management

1.4.7 System Fault Management

1.4.8 System Alerting Capabilities

1.5 System Components

1.5.1 Master Site Core Components

1.5.2 Radio Frequency Site Components

1.5.3 Dispatch Site Components

1.5.4 Subscribers

1.6 In-Building BDA

1.6.1 BDA Diagrams

1.6.2 Heatmap Coverage Projection

1.7 Cambium Microwave Link

1.7.1 Link Table

1.7.2 Link Path

1.7.3 Microwave Components
Section 2
Implementation Services

2.1 Statement of Work

2.2 General Assumptions

2.3 BDA Assumptions

2.4 Microwave Assumptions

2.5 Change Order Process

2.6 Preliminary Project Schedule
Section 3
Acceptance Test Plan

3.1 Wide Area Trunking – FDMA only Sites

3.1.1 Talkgroup Call
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3.1.2 Secure Operation

3.2 Site Trunking – FDMA only Sites

3.2.1 Site Trunking Indication

3.3 MCC 7100/7500 Trunked Resources

3.3.1 Instant Transmit

3.3.2 Multi-Select Operation

3.3.3 Talkgroup Patch

3.4 Fault Management

3.4.1 Unified Event Manager – Base Views

3.5 In-Building BDA

3.5.1 BDA Test Procedures

3.5.2 Acceptance Criteria: BDA Site Operation at SHPD Headquarter Section 4
Equipment List

4.1 Infrastructure BOM

4.2 Subscribers
Section 5
Warranty / Services

5.1 Standard Warranty

5.2 Essential Service Package

5.2.1 Remote Technical Support

5.2.2 Network Hardware Repair with Advanced Replacement

5.2.3 Security Update Service

5.2.4 Motorola Solutions Service Delivery Ecosystem

5.2.5 Priority Level Definitions and Response Times

5.3 ActiveEye Managed Detection and Response

5.3.1 ActiveEye Security Management Platform

5.3.2 ActiveEye Managed Security Portal

5.3.3 ActiveEye Service Modules

5.3.4 ActiveEye Security Operations Center Services

5.4 System Upgrade Agreement II

5.4.1 Description of Services

5.4.2 Scope

5.4.3 Inclusions

5.4.4 Upgrade Planning and Preparation

5.4.5 System Readiness Checkpoint

5.4.6 System Upgrade

5.4.7 Upgrade Completion

5.4.8 Limitations and Exclusions

5.4.9 Special Provisions

5.4.10 ASTRO 25 System Release Upgrade Paths
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5.4.11 System Pricing Configuration
Section 6
Pricing Summary

6.1 Pricing Table

6.1.1 Maintenance Services Yearly Breakdown

6.2 Payment Terms

6.2.1 Essential Package Payment Terms
Section 7
Contractual Documentation
Communications System and Services Agreement
Maintenance, Support and Lifecycle Management Addendum
Section 8
Our Commitment
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System Description
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Section 1
System Description

1.1 System Overview
Motorola Solutions (“Motorola”) is pleased to offer Signal Hill PD (“SHPD”) with a proposal to upgrade the existing radio communications system and expand it with additional equipment and functionality. The resulting upgraded and expanded radio system will use Motorola’s industry-leading ASTRO 25 technology designed to meet mission-critical needs and meet the P25 standards for interoperability.

The proposed design for SHPD is an upgrade of the existing 5 Channel 800 MHz Smartnet/Smartzone system. Also being upgraded are the three (3) MCC 5500 dispatch consoles, six (6) existing consolettes (2 x CDM 1250, 2 x Astro, 2 x APX 7500), and three (3) existing EOC control stations located at SHPD.

In addition, Motorola has included a quote for a Cambium Microwave link to provide a reliable backhaul between the Signal Hill Police Station and Signal Hill KKJZ-FM Tower.

1.2 Proposed System Architecture
The proposed ASTRO 25 solution will provide an adaptable and affordable platform for mission critical wireless communications throughout SHPD’s geographic area. The proposed system provides a single-zone architecture. A zone comprises the master site and Radio Frequency (RF) site referred to as the “system” throughout this proposal. The system will support five (5) trunked, FDMA channels.

The proposed solution consists of equipment upgrades at the following sites:
● One Master Site Located at Signal Hill Police Department ● One Dispatch Site Located at Signal Hill Police Department. ● ASTRO 25 Standalone repeater site located at Signal Hill KKJZ-FM Tower More specifically, this project includes the following major components:

SHPD:
● ASTRO 25 IP-based Zone Core
● KVL 5000 Key Variable Loader
● KMF (Key Management Facility)
● Three (3) MCC 7500E Dispatch consoles with
o Trunking Operation
o 19in Monitor
o HP Z2 Mini Workstation
o (1) Trackball Mouse
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o (2) Headset Jacks
o (2) Headsets with base
o (2) Desktop Speakers
o (1) Desktop Microphone
o (1) Dual Footswitch
o (1) USB Hub
o Instant Recall Recorder (IRR) Service
● AES/DES Encryption
● One (1) CRYPTR module for hardware key storage
● One (1) GCP 8000 Conventional Site Controller
● One (1) MC-EDGE Aux I/O Server
● One (1) MKM 7000 Console Alias Manager (CAM)
● One (1) MCG 8000 CCGW to connect to APX Consolettes
● Six (6) APX 8500 All-Band Consolettes with Full Faceplate ● Three (3) APX 8500 All-Band “mobile-on-a-desk” control stations with E5 Control Heads ● Nine (9) Tri-Band Control Station Antennas and Antenna Lines ● Site Routers and LAN Switches
Signal Hill RF Site
● ASTRO® 25 Site Repeater Site with five (5) 800 MHz GTR 8000 Trunked repeaters configured as an Expandable Site Subsystem (ESS) configured in one 19” standard rack (with transmitter combiner, duplexer, multicoupler and the antenna interconnect system) ● Two (2) new 800MHz antennas and antenna lines.
● Juniper SRX 345 Site Routers
A high-level block diagram is shown below. The items in blue depict the equipment that will be added to the system and the items in yellow are existing equipment at the specified locations.

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P25 System and Dispatch Upgrade PS-000127392
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Figure1-1: Proposed System Block Diagram
The “master site”—where core equipment is located—provides a central point of control for the operation of the radio communication system. From the master site, SHPD’s system administrators will have access to the hardware and software components that control call processing, network management, and system configuration. Common Server Architecture (CSA) reduces physical space and individual component requirements at the master site by using Virtual Management Servers (VMSs) to host server applications in a Virtual Machine (VM) environment.

The proposed ASTRO 25 Standalone Repeater (ASR) Site provides base radios to route SHPD’s voice traffic. The base radios also repeat each transmission to support other local user radios. ASR sites support packet data and route data traffic to the site controller. The site controller then routes these data packets upstream to the zone controller for further processing and routing.

Cambium Microwave Link
Cambium Networks licensed band PTP820 product is proposed to construct the wireless backhaul network, consisting of one (1) PTP Microwave link between Signal Hill PD and Signal Hill RF Site.

1.3 System Coverage
The proposed system design will provide reliable coverage required by SHPD. (For Information only, No coverage guarantee included in this proposal.

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P25 System and Dispatch Upgrade PS-000127392
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1.4 ASTRO 25 Infrastructure
Motorola Solutions, Inc. (Motorola Solutions) proposes our ASTRO® 25 platform with Integrated Voice and Data (IV&D) to provide secure and reliable communications for Signal Hill Police Department. ASTRO 25 offers a future-ready, wireless platform that combines an uncompromising, real-world performance
and reliability.

ASTRO 25 offers SHPD a Project 25(P25),
standards-based Internet Protocol (IP) solution
with a flexible, modular network. ASTRO 25
can expand to accommodate additional radio
users, increased geographic coverage,
enhanced data applications, and connectivity to
other networks, ensuring that SHPD will have
efficient and cost-effective communications for
decades to come.

ASTRO 25 also provides advanced call
processing capabilities designed to meet the
needs of public safety. On an ASTRO 25
network, first responders can share voice and data communications between members of the same team, across an agency, or among different agencies. In addition, the network’s centralized command and control capabilities will enable SHPD to deploy resources, track personnel, and maintain communication security more efficiently and effectively.

The system’s P25-compliant IV&D operation allows data traffic to travel seamlessly over the ASTRO 25 radio system, improving in-field efficiency and providing a platform for additional capabilities. By creating a data transport layer capable of supporting both industry-standard IP and customer-developed applications, IV&D will provide SHPD with a number of important benefits:
● Conserves valuable airtime.
● Increases communications accuracy.
● Allows queries in the field without involving dispatch.

Because ASTRO 25 automatically prioritizes voice communications over data transmissions, SHPD’s personnel will always be able to transmit and receive missioncritical communications.

1.4.1 System Voice and Data Encryption
The proposed system supports end-to-end encryption using the Data Encryption Standard (DES) and Advanced Encryption Standard (AES) encryption algorithms to ensure that only authorized radios can listen to encrypted transmissions on the network.

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Data Encryption Standard Output Feedback (DES-OFB) uses the output feedback method of encryption synchronization and is only compatible with systems using the APCO 25-specified Advanced Multi-Band Excitation (AMBE) vocoder. For DES-OFB, data is divided into blocks of bits, and encrypted output from one block of data is used as an additional input for encrypting the next block of data. DES-OFB is not self-synchronizing.

DES-XL is an enhanced version of the Data Encryption Standard (DES) algorithm and uses the counter addressing method of encryption synchronization. Counter addressing is a Motorola Solutions proprietary method of encryption synchronization that attaches a synchronization preamble bit string to the front of an encrypted voice signal. Counter addressing also periodically inserts a synchronization update during the message. This continual re-synchronization corrects errors that may corrupt the signal and keeps the communicating radios synchronized. One bit of error introduced to a radio signal causes only one bit of encrypted audio to be destroyed (rather than several bits that would be destroyed with the original DES algorithm). Error correction allows a radio operating in noisy or fringe coverage areas to experience the same performance and quality of call services in both clear and secure modes.

The Advanced Encryption Standard (AES) is an improvement over Data Encryption Standard (DES) algorithms and uses keys of 128, 192, or 256 bits to encrypt blocks of 128- bit traffic. The Motorola Solutions secure voice solution uses a 256- bit key. AES uses the Rijndael algorithm with symmetric block cipher.

1.4.1.1 KVL Key File Export
To allow SHPD users to share key material without a Key Management Facility (KMF), the KVL Key File Export feature enables users to export key material from a KVL 5000 device to a software-based encryption equipped MCC 7500E console via external media (CD/DVD, USB memory, direct wireline from KVL to console).

This helps users to centrally manage keys without the need to manually duplicate key entry or rekey into an MCC 7500E.

1.4.1.2 KMF Web-Based Thin Client
The Key Management Facility (KMF) is a robust encryption key management solution that supports Motorola Solutions-specific and P25 features, including Over-the-Air-Rekeying (OTAR). Using the KMF Web-Based Thin Client, users can generate detailed reports, receive status updates, and monitor system data visualizations. This information can be created, inventoried, and distributed to encrypted endpoints, including consoles and radios.

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Figure 1-4: KMF Web Based Thin Client Sample Screens

1.4.2 System Cybersecurity
In addition to system-level security capabilities, ASTRO 25 includes a robust set of cybersecurity service standards that will provide communications continuity and security for SHPD’s system, such as:
● Centralized Authentication – Provides one control point for identification, authentication, and authorization services, using Centralized Authentication, Authorization, and Accounting (AAA) with Active Directory (AD) for all Windows, Solaris and Linux platforms. Remote Authentication Dial-In User Service (RADIUS) extends the service to infrastructure network devices.
● Secure Network Communications – Provides secure point-to-point connections between two different machines through Secure Shell (SSH). ● Secure Network Management – Secures network traffic between network managers and SNMPv3-enabled elements through the inherent authentication and encryption capabilities of SNMPv3.
● Router Access Control Lists (ACLs) – Ensure that only authorized traffic can traverse the network by filtering traffic at core, exit, gateway, and site routers. ● Ethernet Switch Port Security – Prevents unauthorized access to the system through the ports on a network switch by providing an additional layer of security at the physical location of the equipment.
● Secure Software Download (SWDL) – Ensures that transfer operations are authenticated and encrypted, based on the Secure File-Transfer Protocol (SFTP), impeding interception of transmissions by unauthorized devices. ● Backup and Recovery – Enables the quick restoration of system devices under failure conditions through the centralized management of data backup and restore operations.

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● Transparent Element Hardening – Removes nonessential tools, services, and utilities from the Windows Operating System, which could be used by an attacker to gain unauthorized access to system settings or data.

1.4.3 System Capacity and Spectrum Management
The level of traffic on SHPD’s system may vary depending on the time of day, day of the week, and emergency situations. Motorola Solutions takes great care to design systems that can meet peak performance levels without requiring resources that remain unused during slow periods. The proposed ASTRO 25 radio system includes features to ensure that resources are efficiently used.

The proposed system will use P25 Frequency Division Multiple Access (FDMA) to share the radio spectrum used by the proposed system. With FDMA, radio frequencies are divided into smaller frequency bands, each with its own carrier frequency. These smaller frequency bands are dynamically allocated to the radio users who share the frequency channel. Each radio user making a call on the system will receive a unique talkpath for the duration of the call. Both analog and digital signals support FDMA.

1.4.4 System Voice Communications Management
The successful completion of calls is a vital factor in the ASTRO 25 radio system design. Targeting communications is important for both privacy and efficiency. Some information may be sensitive and intended for a specific person, while other information may be important for an entire group of radio users. Communications that are relevant for one group should not distract another group, and some radio users may need priority over other radio users when the system is busy. The proposed system for SHPD includes a collection of features to maximize communications availability, target and prioritize communications, and minimize the effort required by radio users to complete calls.

The zone controller manages call processing in the system. If a zone controller failure prevents channel requests from being acknowledged, the Automatic Retry feature will continue sending channel requests from the individual user radio until the request is acknowledged, or until a total of 16 automatic retries occur. If a radio user presses the pushto-talk (PTT) button and fails to find an open channel, Busy Queuing/Call Back will deliver a busy tone and place the call into a busy queue. As channels become available, they will be assigned to calls in the queue using pre-assigned priority levels. Radio users will be notified of the assigned channel through a call-back tone.

To ensure uninterrupted communications, Recent User Priority will give priority over other radio users to radio users who have been recently assigned a voice channel. Recent User Priority will provide priority system access for up to 10 seconds between transmissions to a talkgroup engaged in a conversation. Misdirected Radio Protection uses embedded signaling to ensure a radio from one talkgroup cannot accidentally be assigned to a voice channel being used by a different talkgroup. If a user radio is accidentally assigned to a different talkgroup channel, the radio will recognize that it has been assigned incorrectly and automatically revert to the control channel. With Continuous Assignment Updating, the control channel will continue to transmit the channel assignment for as long as a talkgroup is using an assigned channel. This ensures a radio just coming into service will be sent to the Signal Hill Police Department October 13, 2022
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appropriate voice channel to join the rest of its talkgroup. Radio Talkgroup Muting will allow the radio user to mute all voice traffic for the currently selected talkgroup, including emergency voice received. The radio can be automatically unmuted by the dispatch operator or another radio user by sending the muted radio a Call Alert.

The proposed system provides SHPD with 10 Priority Levels, allowing system administrators to segment radio users according to their communications needs. Priority 1 is always reserved for emergencies. Priorities 2 through 10 can be assigned on a per radio or talkgroup basis. These priorities are only applicable when the system is busy. Priority Monitor allows the radio user to scan talkgroups in their system, and mark up to two talkgroups in their scan list as Priority. A non-priority conversation will be interrupted by Priority 1 or Priority 2 talkgroup activity.

System Wide Call simplifies the configuration and operational support to communicate critical announcements to the field. Once initiated by an authorized dispatcher, the System Wide Call is a voice group call sent to all sites and all capable APX user radios in the system. All non-emergency calls will be terminated, and radio users that are not in an emergency call will be assigned to the system wide talkgroup to receive the announcement.

The user radios return to normal operation when the dispatcher ends the System Wide Call.

Dispatch operators can selectively call and carry on a Private Call with another individual radio, as long as that radio is not already engaged in another Private Call. The calling radio receives an acknowledgment of a successful Private Call. If the receiving radio has a display, it shows the calling party’s radio ID. To protect channel availability for mainstream operations, Private Call management can control how many resources are dedicated for private calls at a trunking RF site. The system administrator can pre-configure and limit the number of simultaneous private calls that are active at a particular site, or even disallow private calls entirely.

Dispatch operators can make a simultaneous call to multiple talkgroups, with all radios configured for talk-back capability. Dispatchers can program this Multi-Group Call to operate in one of two ways:

1. The requesting radio user waits for all requested talkgroups to finish all calls in progress.

2. The requested call immediately interrupts other conversations in progress without waiting for active radio users to de-key. Radio users who are transmitting on a voice channel do not hear the call until they de-key.

The proposed system provides a dispatch function called Dispatch Console/Talkgroup Merge to allow multiple talkgroups to operate together on one voice channel, improving channel efficiency.

1.4.5 System Configuration Management
The ASTRO 25 system will provide SHPD’s system administrators with a centralized approach to configuring the proposed system.

With the Unified Network Configurator (UNC), SHPD’s system administrators will be able to configure networks and devices in the ASTRO 25 system through easy editing screens and Signal Hill Police Department October 13, 2022
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configuration “wizards.” Role-based radio user setup, auto discovery of devices/configurations, and minimized data entry reduces configuration errors and initial configuration time. Personnel can quickly access historical configuration and forensic information, and quickly roll back to previous configuration versions, if necessary.

The UNC can direct comparison between the current system configuration with any planned changes, simultaneously displaying the configurations and enabling the scheduling of any changes for distribution during off hours, minimizing the impact of system changes on communications. The UNC is highly secure, supporting SSH and SNMP passwords and providing an automated mechanism to seamlessly roll passwords and passphrases.

The Provisioning Manager (PM) enables SHPD’s system administrators to provision the infrastructure and devices in the ASTRO 25 radio system through a GUI. The PM offers a well-rounded set of features:
● Streamlined Web-Based Graphic User Interface – Requires fewer keystrokes to manage critical information. Provides a central point for the configuration of operational parameters for mobile and portable radios, dispatch operator positions, and system administrators.
● Batch Creation of Radios and Talkgroups – Minimizes data entry and reuses configuration information through “Multi-Instance Creation.” ● Enhanced Agency Partitioning – Allows system administrators to define data partitions of system management resources among various agencies and radio users. ● Provisioning Manager Audit – enables stricter enforcement of system policies and provides an efficient way of troubleshooting configuration issues. Allows the system administrators to navigate between an audit record and the corresponding configuration record.
● External Provisioning Manager Interface – Provides an interface that partners with an identified third-party vendor (Genesis, MCM, Premier One, NGI) to provide an integrated solution for critical customer applications on the system, such as, Asset Management, Billing, and Fleet Mapping applications.
● Radio and Radio User fields Combined into One Window – Provides efficient management of user radio provisioning by eliminating the need to enter device information multiple times.
● Import/Export Capabilities – Offer a convenient mechanism to export and import data from external applications using .csv protocol.

With the PM’s integrated database, system administrators are required to enter data only once, improving accuracy, saving time, and maintaining data integrity.

1.4.6 System Performance Management
The ASTRO 25 performance suite will enable SHPD’s system administrators to monitor, manage, and report on system performance in near real-time, as well as proactively plan for expansion. The performance suite comprises both Motorola Solutions and third-party management applications that are certified, integrated, and supported by Motorola Solutions. Together, these applications provide a complete picture of how the system is operating.

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ZoneWatch is a performance management tool that has customizable displays and grids to monitor real-time communications activity. The information displayed will help SHPD’s system administrators become proactive in resource planning decisions, such as when additional channels are needed. ZoneWatch also receives fault information related to repeater sites, console sites, and the zone controller from the Unified Event Manager (UEM).

The Radio Control Manager (RCM) allows SHPD’s dispatch operators to monitor and manage radio events, issue and monitor commands, and make informational queries of the system database. The RCM allows dispatch operators to perform the following tasks:
● Send commands to radios over the air and monitor their status. ● Check the status of a radio.
● Monitor events sent from radio users in near real time as the information becomes available in the system.

Radio Control Manager (RCM) Reports will allow SHPD to create, view, print, schedule, and export standard reports from actual RCM server database information. These reports use a common format so the data can be displayed and manipulated through standard spreadsheet applications. RCM Reports enable system administrators to display and analyze data showing RCM activity on the system.

Dynamic Reports monitor and report usage trends to improve radio and talkgroup system management. System administrators will be able to closely examine what happens during a shift or set period of time, for example, checking the busy count to see if calls are being missed. Through the analysis of data delivered by Dynamic Reports, SHPD can develop plans for system expansion and design upgrades to improve communications.

1.4.7 System Fault Management
System performance depends on the proper functioning of the system’s software and components. The proposed system includes the following features to facilitate the detection, isolation, and resolution of events that are reported by system components.

The Unified Event Manager (UEM) provides critical fault management, including processing and presentation of events that are sent by managed devices. Historical and real-time traffic screens will give SHPD’s system administrators access to radio events, radio status, and any device alarms.

The UEM supports the following main functions:
● Device discovery – The UEM is optimized to quickly discover the managed devices in the system.
● Fault management – Fault management in the UEM includes processing and presentation of events sent by a managed device.
● Supervision – The UEM periodically checks its ability to communicate with the devices it manages.
● Synchronization – The UEM performs synchronization automatically, by validating the health of a device with the information stored in the fault management database.

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The UEM will provide secure communications with SHPD’s managed devices. If a loss of communication with a managed device occurs, that failure will be reported to the UEM, which will alert administrators according to the severity of the event. The UEM’s alarm view dynamically updates based on the condition of the reported device (that is, the alarm will be cleared from the alarm view when a device sends a clear event to the UEM).

The UEM is the system’s main fault manager, aggregating all system health information and managing the status of non-Motorola Solutions equipment through SDM3000 Remote Terminal Units (RTUs). Devices from other manufacturers managed by the UEM include power and security equipment, microwave radios, and environmental alarms for doors, and control tower lights.

The UEM Simple Network Management Protocol (SNMP) Element Management Toolkit enables third-party vendors to define SNMP messages between their devices and the UEM, allowing system administrators to monitor faults on critical third-party devices directly from the UEM.

1.4.8 System Alerting Capabilities
Certain circumstances require the immediate alerting of personnel. Whether a specific individual or an entire group of radio users’ needs to be notified, the proposed system will provide SHPD with the capabilities needed to alert dispatch operators and radio users of important information and critical situations.

The Call Alert feature uses the control channel to enable a dispatch operator or radio user to page another dispatch position or individual radio without affecting voice channel capacity.

Call Alert sounds a tone on the receiving radio and returns an acknowledgement to the initiating radio. If the receiving radio is in a voice call, the alert tone sounds in the background, so the voice message continues to be clearly heard.

The Emergency Alarm and Emergency Call features provide the alerting capabilities needed for critical situations. With Emergency Alarm and Emergency Call, a radio user can quickly inform the dispatch operator of a life-threatening situation. The simple press of the radio’s emergency alarm button sends an audible and visible alarm and the user radio’s ID to the dispatch operator and, potentially, other talkgroup members.

The dispatch console receives immediate notification, even when the system is busy, and an available channel is assigned immediately to the emergency call. If the system is busy, SHPD’s dispatch operators will be able to choose between two alternatives for handling emergency traffic:
● Top of the Queue – The emergency caller is put at the top of the busy queue. As soon as the first radio user on any channel de-keys, the emergency caller is assigned that channel. This approach prevents contention for the channel. ● Ruthless Preemption – The zone controller re-assigns the channel with the lowest priority call to the emergency caller—a feature unique to Motorola Solutions trunking systems.

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1.5 System Components
The proposed ASTRO 25 radio system is comprised of a master site, one radio frequency site and a dispatch site. This section provides descriptions of the components at each location.

1.5.1 Master Site Core Components
The equipment at an ASTRO 25 master site provides an adaptable and affordable platform for mission critical wireless communications in a scalable and virtualized configuration. The master site equipment comprises the system’s core components, including a common server architecture (running the applications that provide command and control for the system) and LAN switches (routing information to and from the master site to the radio frequency sites that provide system coverage).

Common Server Architecture
A master site’s Common Server Architecture (CSA) deploys server applications with the Linux/Windows operating systems on a HP DL380 Virtual Management Server (VMS) host.

The VMS hosts the following server applications through VMware in a Virtual Machine (VM) environment:
● Air Traffic Router (ATR) – Captures data exhibited by Affiliation Display, Dynamic Reports, Historical Reports, Radio Control Manager (RCM) Reports, and for systems with the Inter-RF System Gateway (ISGW) employing the ISSI 8000/CSSI 8000 feature.

The ATR also captures foreign talkgroup and foreign Subscriber Unit Identifier information for ZoneWatch to display.
● Backup and Recovery (BAR) Server – Backs up and restores critical data. ● User Configuration Server (UCS) – Stores information about user radios, talkgroups, critical sites, and security information.
● Zone Database Server (ZDS) – Exports infrastructure and subscriber information it receives from the User Configuration Server (UCS) to consoles and site gateways (conventional channel interface).
● Zone Statistics Server (ZSS) – Provides database storage of statistics and back-end processes required for zone-level functions.
● Zone Controller (ZC) – Provides centralized control for call processing and mobility management functions.
● License Manager – Stores and manages software licenses. ● Unified Event Manager (UEM) – Provides fault management. ● Unified Network Configurator (UNC) – Provides controlled and validated configuration management of system devices.
● Centralized Event Logging Server (Syslog) Server – Captures Operating System (OS) events generated by most devices in the Radio Network. ● Unified Network Configurator (UNC) Device Server (UNCDS) – Enables the UNC to manage up to 15,000 devices.
● System Statistics Server (SSS) – Stores and provides statistical data for the system.

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● vCenter Appliance – Manages all fault tolerant Packet Data Gateways (PDGs) and ATRs.
● Network Management (NM) Client – Provides a virtual workstation for system administrators and technicians to use for various system-related tasks.

Firewall
A firewall provides network boundary enforcement and attack detection features. The firewall restricts traffic to known sources, destinations, and protocols, based on the hosts and services that are specified in the firewall configuration. All undefined traffic is discarded.

LAN Switches
The proposed master site for SHPD will include redundant LAN switches for added system resilience. The LAN switches aggregate all the Ethernet interfaces for all servers, clients, and routers at the core.

SRX 1500 Service Gateway
The SRX1500 Service Gateway combines scalable connectivity and security to ASTRO® 25 systems, ensuring that communications remain stable and secure between organizations. The SRX1500 is a high-functioning router with advanced security capabilities. Cloud-based security solutions such as VPN, threat mitigation services, and intelligence applications protect mission-critical communications across organizations and networks. To secure traffic between hosts, stateful firewall protection is enabled by default and performs network inspections by amassing data and analyzing it in relation to the overall flow of communication.

Depending on its deployment within the system, SRX1500 routers can be used in various network locations. In the scope of this proposal, it is used as:
● Edge Router - Transmits traffic from Zone-to-Site and Zone-to-Zone. Manages traffic between subnets in the Zone Core.

Figure 1-5: SRX 1500 Service Gateway
Terminal Server
The Terminal Server provides serial access to Network Management (NM) servers and network transport equipment in the Radio Network Infrastructure (RNI). The terminal server has a separate direct RS-232 connection to each of its supported devices. In the event of a Signal Hill Police Department October 13, 2022
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major failure, the Terminal Server provides dial-up access for troubleshooting. This interface is intended exclusively for Motorola Solutions Service personnel.

TRAK 8835 Site Reference
The TRAK 8835 Site Reference is a GPS-based frequency and time reference. The TRAK 8835 Site Reference device is certified only for use at an ASTRO 25 repeater site and circuit-based or IP-based analog-only voting subsystems.

Network Time Protocol Server
The Network Time Protocol (NTP) Server performs time-synchronization of devices on a network. Time synchronization is critical because activities to manage, secure, and troubleshoot network devices often involve determining the timing of the alarms, events, and other information captured by the event logs and software applications that manage and support the system. The NTP can provide synchronization within several milliseconds of Coordinated Universal Time (UTC), and NTP servers often employ Global Positioning System (GPS) receivers to provide time synchronization.

KVL 4000 Key Variable Loader
The KVL 4000 (see the figure titled “KVL 4000 Key Variable Loader”) is Motorola Solutions’ encryption Key Variable Loader for secure-enabled Motorola Solutions products. Equipped with the Motorola Solutions MC55 handheld, the key loader is outfitted with state-of-the-art features and a user interface for increased efficiency and programming flexibility. A large LCD color display, paired with an easy-to-use alphanumeric keypad, enables simple viewing and data entry. Built with legendary Motorola Solutions quality and security, the KVL 4000 withstands everyday use in federal and public safety environments.

Figure 1-6: KVL 4000 Key Variable Loader – Features a large LCD color display and a user interface for increased efficiency and programming flexibility.

1.5.2 Radio Frequency Site Components
An ASTRO 25 Radio Frequency (RF) site supports a wide variety of configurations to meet critical communications requirements for present and future communication needs.

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Depending on the RF site configuration, each RF site has several different components. The following components are included in the RF sites provided as part of our solution for SHPD.

GTR 8000 Expandable Site Subsystem
The GTR 8000 Expandable Site Subsystem (ESS) enclosure integrates reconfigured GTR 8000 base stations, site LAN switches, and DSC 8000 controllers, along with an optional Radio Frequency Distribution System (RFDS), depending on the needs of the proposed configuration, into a single cabinet.

The ESS provides the following important benefits:
● Integrated design provides a smaller footprint at the site. ● Front/top access design and minimized cabling reduces install and service labor. ● Increased power supply redundancy through common power bus.

Figure 1-7: GTR 8000 Expandable Site Subsystem – Integrates base radios, site controllers, reference distribution modules, and Ethernet LAN switches in a single cabinet.

Voice traffic is routed from each of the site base stations to the system for distribution to all sites associated with the call.

GTR 8000 Base Radio
The GTR 8000 base radio consists of a transceiver module, power amplifier module, fan module, and power supply. The transceiver module includes the functionality for the exciter, receiver, and station control. The base radio software, configuration, and network management, as well as inbound/outbound traffic handling, are performed through this transceiver module. On-board serial and Ethernet ports are located on this module for local servicing through Configuration/Service Software (CSS). The power amplifier module amplifies the low-level modulated RF signal from the transceiver module and delivers the amplified signal on the path to the transmit antenna. The power supply module supports the transceiver and power amplifier modules, and can also provide auxiliary power to a connected site controller or receive multicoupler/low noise amplifier.

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Figure 1-8: GTR 8000 Base Radio
DSC 8000 Site Controller
The DSC 8000 Site Controller is used at an ASTRO 25 trunking site to assign voice and data channels, manage and report alarms on site resources, provide Ethernet switching capability, and provide a frequency reference to GTR 8000 Base Radios.

SRX 345 Service Gateway
The SRX345 Service Gateway combines scalable connectivity and security to ASTRO® 25 systems, ensuring that communications remains stable and secure between organizations.

The SRX345 is used for routing, switching, and WAN connectivity at various network locations and supports high availability configuration, threat mitigation, and firewall features such as VPN. To secure traffic between hosts, stateful firewall protection is enabled by default and performs network inspections by amassing data and analyzing it in relation to the overall flow of communication.

Depending on the deployment within the system, SRX345 routers can be used in various network locations. In the scope of this proposal, it is used as:
● Site Router - Links connectivity between remote sites and the Zone Core through Site Switches
Figure 1-9: SRX 1500 Service Gateway
Radio Frequency Distribution System
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transmitters, this can include isolators, combiners, TX filters, diplexers, and power monitors.

For the receivers, this can include duplexers, site preselectors, and multicouplers.

Site LAN Switch
The site LAN switch provides a LAN interface for site equipment and a LAN port for the site gateway. Through the switch, the service technicians gain access to service the site, and also access to the system's Graphical User Interface (GUI).

1.5.3 Dispatch Site Components
Motorola Solutions, Inc. (Motorola Solutions) proposes our MCC 7500E dispatch consoles as a replacement for the existing dispatch consoles located at Signal Hill Police Department.

This will provide the Signal Hill Police Department with the confidence of state-of-the-art secure communications, seamless IP-based connectivity, flexible system architecture with scalable components, and centralized console management. Motorola Solutions designs its console to help reduce the total cost of owning an IP-based, feature-rich dispatch system without compromising quality and reliability. The consoles provide SHPD with sophisticated network management and easy migration to future capabilities.

Dispatch Console Configuration for Signal Hill Police Department The proposed solution offers SHPD three (3) new MCC 7500E dispatch positions to replace the three (3) existing MCC 5500 dispatch locations at SHPD. The proposed dispatch consoles will interface seamlessly with SHPD’s ASTRO® 25 system.

Figure 1-10: MCC 7500E Dispatch Position provides a small form factor, familiar GUI, and advanced features.

Embracing Interoperability and Integration
When a situation requires coordination between multiple agencies, the proposed dispatcher can patch together Mutual Aid radios and required subscribers on the ASTRO 25 system (see the figure titled "Mutual Aid Components").

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Incident conversations are seamless from the moment of the patch initiation and can be recorded like any talkgroup conversation within the Land Mobile Radio (LMR) network. The dispatcher can also take part in and monitor conversations for the duration of the incident, as necessary.

Figure 1-11: Mutual Aid Components - Mutual Aid agency radio systems connect to the ASTRO 25 network through a CCGW.

Integration with the ASTRO 25 Network
The proposed dispatch console seamlessly integrates into SHPD’s ASTRO 25 system without interface boxes, digital voice gateways, or backroom electronics for an integrated, mission-critical network. This tight union between radio infrastructure and console equipment has several operational benefits to Signal Hill Police. The physical space to accommodate the proposed console is comparable to that required for a personal computer.

The console can access both trunked talkgroups and conventional radio channels over the same network. This architecture reduces overall transport costs and the need for duplicate fixed network equipment.

Connection to ASTRO 25 System
The ASTRO 25 system’s architecture is flexible and can be configured to meet SHPD’s unique needs.

Dual Site Link
The console site for SHPD features redundant site links to provide path diversity. The console site has two logical connections to the core site with each connection using a different core router.

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Each console site gateway provides an interface that handles the following IP traffic between the console center and SHPD’s ASTRO 25 core site:
● Network management traffic.
● Call control and audio traffic for all the calls being handled by the dispatch positions. ● Aux I/O traffic for the Aux I/Os being handled by the dispatch positions.

The site gateways fragment large IP packets according to industry standards, prioritize packets, and convert Ethernet data to the desired transport medium.

LAN Switches
LAN switches provide LAN interfaces for console site equipment and a LAN port for the link to the core site. Service technicians can access the system’s configuration manager and service the equipment through the switch.

Advanced Conventional
This option provides the dispatcher with the ability to control ASTRO 25 conventional channels and/or MDC 1200 channels.

Making Consoles Easy to Operate
Motorola Solutions’ proposed consoles are optimized for real-time audio, prioritizing emergency calls over other traffic, and minimizing voice queuing. Using robust error mitigation to maintain call quality even when the system is heavily loaded, the proposed console reduces communication errors that may force dispatchers or radio users to repeat their transmissions.

Customizable Dispatch Interface
The proposed console provides dispatchers with a customizable graphical user interface (GUI) for increased user efficiency. Based on dispatcher preference, the proposed GUI can be customized to show details of trunked and conventional RF channels on a per-channel basis.

Busy dispatchers can respond to a missed call by simply clicking on an entry in the Activity Log. The number of calls and call information displayed in the Activity Log is customizable to suit the needs of the user. The status of Auxiliary I/Os can be easily interpreted from the GUI with the use of familiar graphical icons, such as a door shown open or closed.

Inbound Event Display
For those users who prefer a call-based GUI, the proposed console supports the Inbound Event Display (IED) GUI. The IED GUI displays incoming radio events in a queue format. The dispatcher can manage and respond to these events directly from the queue.

Filtering and sorting features are available to allow the information in the queue to be tailored to the needs of the dispatcher. The console can be configured to operate in “quiet mode” when using the IED GUI. This is well suited to customers who operate in a Request-To-Talk (RTT) environment.

Auxiliary Inputs/Outputs
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The proposed console supports Global Auxiliary Inputs/Outputs (Aux I/Os) for remote status indications or remote control through dispatch positions. Global Aux I/Os are typically implemented by hardware that is independent of the dispatch positions in a system and may be accessible to multiple dispatch positions. Aux I/O Servers provide the Aux I/O feature for the consoles.

One MC-EDGE Aux I/O server is included in this proposal.

Standard Radio Transmission and Reception
A typical proposed dispatch position has a headset and two speakers. One speaker is for selected audio and the second speaker is for all remaining unselected audio. Additional speakers can be added to a console allowing dispatchers to configure a specific speaker for a set of designated audio sources. This simplifies multitasking between multiple audio sources and allows flexibility in the way the audio is presented to the dispatcher.

Receiving Calls from the Field and Other Dispatchers
The proposed console provides dispatchers with greater flexibility for how to hear calls from field radio users and other dispatchers. Each dispatcher can define his or her own audio reception profile by selecting a single audio source, whether conventional or talkgroup, to be heard on a selected speaker or headset (Single Select). The dispatcher can also define groups of radio resources that can all be heard on a selected speaker or headset (MultiSelect).

Initiating Calls to the Field and Other Dispatchers
The dispatcher has several different ways of initiating a call. In most circumstances, a General Transmit is appropriate. With the General Transmit, the dispatcher selects a resource on the console and activates the transmission through a footswitch, headset transmit button, or a microphone transmit button. If the dispatcher needs to quickly transmit on a resource that is not selected, the dispatcher uses the Instant Transmit function.

A safety switch is available, which prevents accidental activation of functions that may cause negative consequences. The safety switch can be used with Aux I/Os and preprogrammed pages, as well as Instant Transmit switches.

Audio Communication to the Field and Other Dispatchers
The dispatcher can transmit audio in different ways. They can make calls to all users listening to a specific conventional radio resource or a specific trunking talkgroup. When multiple resources are required, the dispatcher can select additional talkgroups and/or conventional channels, as needed using the Multi-Select feature.

The proposed console also enables dispatchers to make private calls to individual field radio users or dispatchers. Once a private call is established, it can be patched in with another resource at the dispatcher’s discretion.

Controlling Console Audio
The proposed console offers dispatchers several different ways of controlling or muting the audio on their consoles, such as the following:
● Audio volume can be changed for any specific resource.

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● All non-selected resources on the console can be muted for 30 seconds (All Mute) or unmuted, if already muted.
● A dispatcher can transmit on a resource while receiving audio from the same resource or other resources.
● A dispatch position can be configured to automatically mute the other dispatch audio on a shared resource to prevent acoustic feedback when a co-located dispatch position transmits.
● RF Cross Mute automatically mutes the receive audio from a specified channel when the dispatcher transmits on another specified channel to prevent acoustic feedback.

Controlling Network Audio
Dispatchers can control audio on the ASTRO 25 network. The dispatcher can enable or disable radio users to compartmentalize traffic, reduce interruptions, and maintain communications between dispatch and the field. When this function is enabled or disabled, all dispatch consoles with this resource assigned are updated with the current status of the feature. This feature can be controlled from any dispatch position.

Emergency Radio Transmission and Reception
As part of a mission-critical communications network, the proposed dispatch console facilitates immediate prioritization and resolution of emergency communications between SHPD’s dispatch and first responders in the field. This enables dispatchers and first responders to focus on their mission and not their equipment, especially during critical situations.

Receiving an Emergency Call
When a user in the field or another dispatcher initiates an emergency call, the console emits both visual and audible indications (Emergency Alarm). The audible indication alerts the dispatcher that an emergency is underway; the visual indication directs the dispatcher’s attention to the specific resource making the emergency call. The dispatcher can immediately reserve a voice channel for the duration of the emergency.

Responding to an Emergency Call
A dispatcher can bypass the standard console interface to auto-open a quick list, which contains specific controls for recognizing an emergency call, initiating an emergency call, and ending an emergency call (Auto-Open of Quick List). The dispatcher can then recognize the emergency call, which ends the audible emergency indication and notifies all dispatchers that the emergency is being addressed (Emergency Recognize).

The audible emergency indication may also be muted by a dispatcher without recognizing the emergency alarm (Mute Tones at a Single Op). This can be used in a situation where one agency is monitoring a channel that belongs to another agency. That channel can be configured to not generate audible and/or visual emergency indications.

Ending an Emergency Call
When an emergency is over, the dispatcher can end the Emergency Alarm. The visual indication on the dispatch position GUI is removed, and the console informs the other dispatch positions that the emergency is over (Emergency End/ Knockdown). The Signal Hill Police Department October 13, 2022
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emergency mode remains active on the initiating radio unit until it is ended (reset) by the radio user.

Radio Patch Control
The dispatcher can patch communication between trunked and/or conventional radios that are normally unable to communicate with each other due to different features, programming, or even different frequency bands. A patch group is a group of linked resources that can both receive messages from a console and transmit to all other members of the patch group.

Setting up a Standard Patch
Patches are supported between trunked resources and/or conventional resources. After the patch is created, the dispatch position transmits all audio on one resource to all other resources in the patch group. In a patch between trunked resources, patched radio users with displays see the ID or alias of the other patched radio(s), as opposed to that of the console. This minimizes confusion and the need for the dispatcher to intervene in the call.

Patches are automatically reestablished, if interrupted, so the dispatcher can concentrate on continuing operations.

Predefined Patches
Patches can be predefined and automatically reinitiated each time a dispatch position computer is restarted (Patch Auto-Start).

Call Management and Control
The dispatcher can use the following functionality to manage and control audio for different types of calls between the dispatch position and radio users or other dispatchers.

Automatic Prioritization of Calls
Calls on the dispatch position are prioritized through a transmission hierarchy. Calls from primary supervisors take priority over those from secondary supervisors, which in turn take priority over non-supervisors. Instant Transmit or All-Points Bulletin (APB) transmissions, regardless of whether they are from a supervisor, take priority over general or patch transmissions.

Multiple dispatchers can be designated as primary supervisors on the same system, which is useful when multiple agencies share one system. With the Network Manager Client installed, supervisors can disable and enable dispatch console functionality as needed.

Manual Prioritization of Calls
System Access Priority Select allows a dispatcher to prioritize trunked resources on the system as either normal or tactical. A dispatcher can change the priority of a trunked resource to tactical to give the resource a better chance of gaining communication access on a busy system. Only emergency calls have a higher priority than tactical.

When the System Access Priority Select status of a resource is changed, it is updated at all dispatch consoles in the systems that are monitoring that trunked resource.

Using the Multi-Select Feature
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The Multi-Select feature allows a dispatch position to define groups of selected radio resources. When a Multi- Select group is opened, all of the resources in the group are simultaneously selected. Resources can be added or removed from a Multi-Select group while the group is open. The dispatcher can transmit on several resources simultaneously or can listen to multiple resources simultaneously in their headset or select speakers.

Standard Call Indications
The dispatch position indicates the availability of any given resource, regardless of whether the resource is involved in a transmission. An inbound call indication provides the dispatcher with a visual cue of audio activity on a radio resource and allows a dispatcher to see at a glance what the status of a resource is at any moment.

Call Alerting
A dispatcher can use Call Alert to page an unattended radio or dispatch position through a series of beeps and an indication of the sender’s ID. When available, the radio user or dispatcher sees the unit ID of the calling dispatch console or radio ID and is able to return the call.

Additionally, a Call Alert can trigger an activity. For instance, a Call Alert may cause a vehicle’s horn to sound and its lights to flash. The dispatcher can even send a Call Alert to a user who is involved in voice and data communications over the network.

MKM 7000 Console Alias Manager (CAM)
The MKM 7000 Console Alias Manager (CAM) manages the radio unit ID aliases displayed on dispatch positions. It enables agencies that share a radio system to change aliases displayed on their dispatch positions and logging recorders without affecting the aliases displayed at the other agencies on the system.

A typical console uses many types of aliases to provide meaningful, descriptive names instead of numeric ID numbers for different resources on the console, such as:
● Trunking talkgroups and conventional channels
● Aux I/Os
● Secure keys used for voice encryption
● Frequencies on multi-frequency conventional channels
● Private Line (PL) codes on conventional channels
● Predefined pages
● Radio unit IDs (also called radio PTT IDs)
The CAM supports aliases for radio unit IDs on ASTRO 25 trunking systems, ASTRO 25 conventional systems, MDC 1200 conventional systems, and Advanced SECURENET conventional systems.

The CAM does not support aliases for systems connected through an ISSI link or nonMotorola Solutions consoles connected through a CSSI link.

Capturing and Logging Audio
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The proposed console system includes an interface to a logging recorder subsystem that enables the recording and replay of audio and other information associated with real-time conversations over the network. These capabilities provide SHPD’s personnel with clear audio and enough information to easily understand the context and content of any recorded transmission.

This proposal includes the support for logging recorders that record conversations coming through the Archiving Interface Server (AIS). This proposal does NOT include the logging recorder itself.

Protecting Consoles and Communications
The console enables end-to-end encryption from the dispatcher to the ASTRO 25 network, so that SHPD’s communications will not be undermined by unencrypted transmissions. Each dispatcher is able to fully participate in secure communications while being confident that sensitive, vital information is not heard by unauthorized individuals.

Secure Access to the Console
To use the dispatch position, a dispatcher must enter a valid radio system user account name and password. The dispatch position validates that information with the radio system’s network manager and allows the dispatcher to access only the resources for which the user has access rights. This also applies to third-party applications that use the dispatch console's API.

Secure Communications at the Console
The console encrypts and decrypts radio voice messages. Thus, radio voice messages are encrypted from end-to- end between the radio users to the dispatch position. The dispatcher can choose whether to encrypt their transmissions on a particular trunked resource.

Dispatchers can interface with agencies that have different encryption configurations without any manual intervention or delay.

Securing Communications at the Logging Recorder
Not only are real-time communications encrypted, encryption extends to call logging to ensure that even recorded communications are not vulnerable to retrieval by unauthorized people. The AIS can support different encryption algorithms simultaneously.

Like the dispatch console, the AIS also requires a valid radio system user account name and password be entered and validated by the radio system’s network manager before it allows access to recorded information. A user can access only the recordings for which the user has access rights. This enables agencies to keep their logs private from other agencies on the same system.

Dispatch Console Solution Components
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The proposed components are connected together and to the rest of the ASTRO 25 system on an IP network through console site routers and switches. The console functions as an integrated component of the total radio system and fully participates in system-level features, such as end-to-end encryption and Agency Partitioning.

The console connects directly to the radio system’s IP transport network without gateways or interface boxes. Audio processing, encryption, and switching intelligence for dispatch are performed within each software- based dispatch position without additional centralized electronics.

Since the network is IP-based, the system interfaces and components can be distributed physically throughout the network. Some of the available console components are identified below.

MCC 7500E Console Operator Position
The dispatch position supports commercially available accessories, including a USB microphone, USB headset, and USB footswitch, as shown in the figure titled “MCC 7500E Dispatch Position.” The following list describes the components included in the proposed configuration.

Figure 1-12: MCC 7500E Dispatch Position supports multiple accessories.

Audio Interface Module (AIM)
The USB Audio Interface Module (AIM) acts as an interface between analog devices and the dispatch position and as a general purpose input/output module. The USB AIM supports audio routing between the dispatcher and Motorola Solutions standard peripherals. The USB AIM connects to the MCC 7500E dispatch position with a USB cable.

Personal Computer (PC)
The personal computer included with the dispatch position is Windows-based and certified by Motorola Solutions.

Computer Display
The dispatch position will use a 19” Computer Display without Touchscreen capability.

Enhanced Integrated Instant Recall Recorder (IRR)
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The Enhanced IRR is seamlessly integrated with the dispatch position’s software, allowing audio and call data from any radio or telephony resource to be recorded and easily played back. Call data includes PTT IDs, name of resource, start time and date, and stop time and date. Two analog inputs are available for use with recording audio from external devices.

Desktop Speakers
Two (2) audio speakers have been included with each dispatch position and can be configured to transmit audio from a specific talkgroup or set of talkgroups. Each speaker is a self-contained unit, with individual volume controls, and can be placed on a desktop or mounted on a rack or computer display.

Headset Jack
The dispatch position supports up to two headset jacks, both push-to-talk (PTT) and nonPTT-enabled, for simultaneous use by the dispatcher and a supervisor. The headset jack contains two volume controls for the separate adjustment of received radio and telephone audio.

Headset
The proposed headset consists of two elements. The headset base includes an audio amplifier, a Push-to-Talk switch, and a long cord that connects to the dispatch position. The headset top consists of the earpiece and microphone as well as a short cable that connects to the headset base.

Gooseneck Microphone
The microphone controls the dispatch position's general transmit and monitor features through two buttons on its base. The microphone can be fastened down or left loose. It can be used alone or in conjunction with a headset.

Footswitch
Each dispatch position includes a dual pedal footswitch that controls general transmit and monitor functions.

Enhanced Instant Recall Recorder (IRR)
The optional MCC 7500E Enhanced Instant Recall Recorder allows the dispatch operator to replay various types of audio. Functionality provided includes filtering, sorting, speed control, AGC, noise reduction, waveform display and a highly configurable screen display.

The Enhanced IRR also provides four additional recording sources: speaker, telephony, and recording from up to two analog ports on the PC.

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Figure 1-13: Enhanced Instant Recall Recorder
IRR Features
The below list is a summary of some of the features available with the Enhanced Instant Recall Recorder application:
● Configurable Options, including recording sources, playback location, storage location, export and save outside of IRR, and purge audio on shutdown ● Audio Source Folder Tabs
● Save Calls as Wav File
● Stay Top Option
● Compact Mode
● Expand and Collapse Sections of IRR
● Manage Detail Columns in IRR Call List
● Filter Calls in IRR
● Sort Calls in IRR
● Rewind and Fast Forward Calls in IRR
● Change Playback Speed
● Adjust or Mute Playback Volume
● Improve Playback Audio Quality
● Automatic Gain Control
● Sound visualization (Waveform)
MCG 8000 Conventional Channel Gateway
The MCG 8000 provides the interface between the IP network and conventional sites in ASTRO25 system by translating the voice and data into the format needed for each individual site type.

Conventional Channel Gateways (CCGWs) connect dispatch operators to analog or digital conventional channels in the system by passing voice and signaling payload between the MCC 7500E AIM Dispatch Console(s) and the consolettes.

Figure 1-14: MCG 8000 Conventional Channel Gateway
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MC Edge
The proposed console supports Global Auxiliary Inputs/Outputs (Aux I/Os) for remote status indications or remote control through dispatch positions. Global Aux I/Os are typically implemented by hardware that is independent of the dispatch positions in a system and may be accessible to multiple dispatch positions. Aux I/O Servers provide the Aux I/O feature for the consoles.

One MC-EDGE Aux I/O server is included in this proposal.

APX® All-Band Consolette
The APX All-Band Consolette provides a low-cost, mid-power wireless dispatch solution as an ideal complement to a modern P25 dispatch center. Equipped with leading edge P25 technology and multi-band interoperability, the APX All-Band Consolette can also be used as an emergency backup station when infrastructure is offline, or for wireless access to different system types for increased interoperability between agencies.

Figure 1-15: APX All-Band Consolette
The APX All-Band Consolette’s P25 operation and compatibility with legacy systems ensures that communications are clear, continuous, and coordinated across multiple users, agencies, and systems. The durable robust metal housing provides durability and allows for easy servicing, while the integrated front panel numeric keypad allows fast access to radio controls.

The APX All-Band Consolette delivers the convenience of three radios in one while maintaining APCO TIA receiver specifications. With the APX All-Band, personnel can use one consolette to communicate and provide dispatch operations across multiple digital and analog networks that operate in any three of the following frequency bands: 700 MHz, 800 MHz, VHF, and UHF (R1/R2).

Six (6) APX All-band Consolettes are included in this proposal.

APX 8500 Mobile Radio
The APX 8500 is Motorola Solutions' first all-band P25 mobile radio, created specifically for mission-critical first responders, who need to communicate across all frequency bands using the same device. It is a 4-in-1 radio that offers four RF bands and multi-mode system access. The APX 8500 enables radio users to communicate across 700 MHz, 800MHz, VHF and UHF Bands 1 and 2. Designed with mission- critical technology, the APX 8500 amplifies a radio user with the ability to keep the community safer than ever before.

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Figure 1-16: APX All-Band Mobile
With four RF bands and multi-mode system access, the APX 8500 knows no limits when it comes to interoperability. Some of its standard features and benefits are identified below:
● All-Band Interoperability – The APX 8500 offers four-band multi-mode interoperability with systems in 700 MHz, 800 MHz, VHF, and UHF frequency bands. ● Multiple Control Head Options – The APX 8500 mobile radio can be controlled by multiple control heads, with four different wired locations. The E5 Standard Control Head is included in this proposal.
● Easy to Install – The APX 8500’s Mid-Power Model has been designed to fit into any existing Motorola XTL footprint, so no further installation is necessary. The High-Power Model has been designed with a trunion design that secures the mobile while enabling it to be removed without also removing connecting cables.
● Meet Radio Users’ Needs – The APX 8500 is compatible with the following optional advanced features and data applications: (not all are included in the scope of this proposal) Programming over Project 25 (POP25), Text Messaging, Over the Air Rekeying (OTAR), 12 character RF ID asset tracking, Tactical OTAR Siren and Light Interface Module, and Enhanced Encryption Software Options.

Three (3) APX 8500 Mobiles are included in this proposal in a mobile-on-a-desk configuration for SHPD’s EOC.

1.1.1 Subscribers
Police Department
APX8000 In-Vehicle Mobiles
The APX 8500 is Motorola Solutions' first all- band P25 mobile radio, created specifically for mission-critical first responders, who need to communicate across all
frequency bands using the same device. It is a 4-in-1
radio that offers four RF bands and multi-mode system
access. The APX 8500 enables radio users to
communicate across 700 MHz, 800MHz, VHF and UHF
Bands 1 and 2. Designed with mission- critical technology, the APX 8500 amplifies a radio user with the ability to keep the community safer than ever before. The APX8500 mobile Signal Hill Police Department October 13, 2022
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radios proposed are modified for 700MHz band only with the ability to be upgraded to multiband at a later date.

With the capability of four RF bands and multi-mode system access, the APX 8500 knows no limits when it comes to interoperability. Some of its standard features and benefits are identified below:
● Multiple Control Head Options – The APX 8500 mobile radio can be controlled by multiple control heads, with four different wired locations. There are five control heads available for the APX 8500: the O2 Rugged Control Head, O3 Handheld Control Head, O5 Standard Control Head, O7 Enhanced Control Head, and 09 Integrated Control Head.

Dual control head support is offered for the O2, O5, and O7 control heads. ● Easy to Install – The APX 8500’s Mid-Power Model has been designed to fit into any existing Motorola XTL footprint, so no further installation is necessary. The High-Power Model has been designed with a trunion design that secures the mobile while enabling it to be removed without also removing connecting cables.
● Meet Radio Users’ Needs – The APX 8500 is compatible with the following optional advanced features and data applications: Programming over Project 25 (POP25), Text Messaging, Over the Air Rekeying (OTAR), 12 character RF ID asset tracking, Tactical OTAR Siren and Light Interface Module, and Enhanced Encryption Software Options.

APX8000 Portable
The APX 8000 is Motorola Solutions' first all-band P25 portable radio, created specifically for mission- critical first responders who need to communicate across all frequency bands using the same device. It is a 4-in-1 radio that offers multi-band interoperability, with the clearest and loudest audio on the market as well as seamless Wi-Fi connectivity. With four RF bands and multi-mode system access, the APX 8000 enables radio users to communicate across 700 MHz, 800MHz, VHF and UHF Bands 1 and 2. The APX 8000 offers backward and forward compatibility (FDMA and TDMA) and integrated GPS for outdoor location tracking. Designed with mission-critical technology, the APX 8000 amplifies the public safety official's ability to keep the community safer than ever before. The APX8000 radios proposed are modified for 700MHz band only with the ability to be upgraded to multiband at a later date.

With Wi-Fi access, the APX 8000 can quickly receive new codeplugs, firmware, and software features in order to redeploy the radio fleet with ease as users continue talking without interruption.

Intuitively designed with a familiar look and feel, the compact APX 8000 is always comfortable to use, while the Adaptive Audio Engine and ultra-loud speaker bring clarity into every conversation. Some of the standard features and benefits of the APX 8000 are identified below:
● All-Band Interoperability – The APX 8000 offers the capability of four-band multi-mode interoperability with systems in 700 MHz, 800 MHz, VHF, and UHF frequency bands. ● Enhanced Efficiency and Safety through the Seamless Integration of Voice and Data Capabilities – Incorporating Wi-Fi, IV&D, and P25 data connectivity in one radio enables simultaneous voice and data radio transmission. Management and configuration of each radio becomes transparent, with new software or data upgrades occurring while Signal Hill Police Department October 13, 2022
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the user continues to communicate via voice over the radio, resulting in no “shut-down” times. GPS Outdoor Personnel Tracking enables each radio user’s location to be shared, resulting in more efficient task assignment and enhanced radio user safety.

Mission Critical Wireless Bluetooth allows the radio to connect quickly and securely with remote speaker microphones, surveillance kits, and the LEX L10 Mission-Critical LTE Handheld for remote radio control. Off-the-shelf Bluetooth audio and data accessories are also supported on all APX 8000 radios.
● Hear and be Heard More Clearly – First responders and other critical personnel must be able to communicate and coordinate their actions even in chaotic, high-noise environments. An adaptive audio engine and ultra-loud speaker enable the radio to automatically adjust to consistently produce the loudest and clearest audio in any environment. Adaptive dual-sided operation uses beam-forming technology to allow the radio user to speak into either side of the radio. Adaptive noise suppression adjusts the audio algorithm to cancel out the background noise as it changes in the radio user’s environment. Adaptive speaker equalization automatically adjusts the 3 Watt loud speaker settings based on volume selection to optimize sound for the talker’s authenticity and speech intelligibility at low or high volumes. Adaptive Windporting engages a third microphone to cancel out wind noise.
● Comfortable Design – This compact, rugged, and secure radio has been made with the user’s comfort in mind. The familiar look and feel of the APX 8000 was modeled after Motorola Solutions' award winning APX 6000 radio design, and enhanced with the RF band access of the APX 7000. A flexible all-band antenna bends easily while the radio user is moving around on the job, ensuring the antenna never gets in the way of doing their job.
● Rugged, Robust, and Reliable Design Features – The APX 8000 portable radio is ready for unpredictable environments by incorporating the most durable features to ensure radio functionality. Water-Tight Seal protects the radio’s interior from water intrusion, even if the outer housing is breached, with a shock- absorbing aluminum alloy endoskeleton. The IP 68 standard rating ensures that the APX 8000 can withstand 2 meters of water submersion for 2 hours. The Delta-T option can be added on to this radio to ensure it can withstand 2 meters of water submersion for 4 hours. DropResistant Dual Battery Latch protects the radio from resetting, powering off, or ejecting the battery upon impact from being dropped. Tempered Glass Display protects the radio’s color display user interface from scratches, impact, and pressure. ● Secure Communications – The APX 8000 is designed to secure and protect voice and data information from unwanted intruders. Multiple Hardware Encryption Algorithms (ex:

AES, DES, ADP with up to 128 keys) ensure that sensitive information stays protected from scanners and eavesdroppers. Over-the-Air Re- Keying (OTAR) offers the ability to efficiently rekey and update encryption keys of fielded radios over time. P25 Radio Authentication ensures that only valid users can access the system and all sensitive information. Two-Factor Authentication allows users to securely log in to query databases.

Public Works
APX4500 In-Vehicle Mobiles
Motorola Solutions’ APX 4500 Enhanced mobile radio offers interoperable communications and advanced public safety capabilities with a compact, ruggedized form factor to support users wherever the mission takes them. The APX 4500 Enhanced mobile is built to evolve Signal Hill Police Department October 13, 2022
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alongside Signal Hill Public Works personnel as new features and functionalities become available and operational needs change. This includes Wi-Fi support and connection to LTE routers to allow faster software updates.

By providing a wide range of configuration options, the APX 4500 Enhanced mobile radio offers the functionality and security required by public works, public safety, and utilities personnel, no matter the budget.

The APX 4500 Enhanced mobile radio offers the following key benefits:
● Easy Installation – Streamlines installation that fits into the existing APX 4500 footprint, and reduces cost through the reuse of mounting holes and cables. ● Ergonomic Controls – Simplifies operation with enlarged, multifunctional knobs and intelligent lighting of the color screen. The compatible O2 Control Head with integrated speaker (available in grey/green) is easy to read and operate in emergency situations. ● Ruggedized Form Factor – Features an IP56 durability rating (the highest certification for mobiles) and meets applicable MIL-STD 810C, D, E, F, G standards, allowing the APX 4500 Enhanced to provide reliable performance even in severe conditions. ● CommandCentral Integration – Integrates CommandCentral Aware suite capabilities, such as Impact Detection, to trigger an alert in the event of a vehicle crash and allow personnel to respond accordingly.
● Secure Communications – Enables secure and reliable communications for public safety personnel via AES Encryption.
● P25 and Legacy Interoperability – Unifies coordination and communication across different systems with P25 and legacy interoperability, supporting 700/800 MHz, VHF, UHF R1 frequency bands, and compatible with P25 Phase 1 and Phase 2 infrastructure.

The APX 4500 Enhanced mobile radio is compatible with advanced features and data applications to meet a variety of operational needs. These features include integrated Wi-Fi capabilities, Hardware AES Encryption, remote mount configuration, and compatibility with the Motorola Solutions’ green O2 Control Head.

APX4000 Portable
The APX 4000 Portable Radio offers reliable communications and extreme durability in a small, ergonomic design. Created specifically for response to natural disasters and public safety emergencies, the APX 4000 improves the user’s situational awareness, and helps keep them safe.
● High Quality Audio - The APX 4000 ensures clear and fast communications, even in the loudest surroundings. It is equipped with noise-canceling technology that improves voice clarity in loud environments. An AMBE digital voice vocoder provides industry-leading communication speed and voice quality.
● Durable, Ergonomic Design - The durable, ergonomic
design of the APX 4000 makes it reliable in hazardous
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situations. Durable enough to withstand dust, heat, shock, and submersion, it keeps users connected even in extreme environments.
● Improved Situational Awareness - The APX 4000 improves users’ situational awareness by helping them stay informed and connected with their teams through s to Integrated Voice and Data (IV&D) applications. IV&D applications include text messaging, the reprogramming of radios through Over-the-Air Programming (POP25), and position tracking of the radio through GPS location data.

1.2 In-Building BDA
Signal Hills In-Building BDA system will improve radio communications within the Signal Hill Police Headquarters where radio propagation is blocked by either natural or manmade objects. The BDA does this by boosting radio signals with repeater amplifiers that pass several channels at one time and amplify signals in both directions. This system provides the capability for the officers in the police stations using handheld ASTRO portable radios to communicate with the officers in the field or the dispatch center. A functional diagram of a BDA system providing in-building coverage is shown in Figure 1-15.

Figure 1-17: BDA System Diagram
Motorola’s internal BDA division had partnered with Comba Technologies to provide SHPD with an in-building BDA solution.

1.5.4 BDA Diagrams
Included in the proposal are the diagrams listed below:
• Predicted Indoor Antenna Locations.

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• BDA Specifications Diagram - TX/RX.

Figure 1-18: BDA SHPD Diagram
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1.2.1 Heatmap Coverage Projection
Floor heatmap projection on following pages
Figure 1-19: BDA SHPD Heatmap
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1.3 Cambium Microwave Link
Cambium Networks licensed band PTP820 product line will be used to construct the wireless backhaul network, consisting of one (1) PTP Microwave link. The PTP820 link has been designed using 1+1 HSB. Each direction of the link is designed to operate under normal conditions at 100Mbps. The capacity is subject to FCC licensing grants which can impact proposed designs.

1.5.5 Link Table
Name Latitude Longitude Maximum
Height
(ft)
Description
Signal
Hill PD
33:48:24.26
N
118:10:21.65
W
25 25 Building, requires non
penetrating roof mount
Signal
Hill
Tower
33:47:57.98
N
118:09:46.91
W
150 SST full tower, need site
survey to allocate space.

1.5.6 Link Path
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1.3.1 Microwave Components
PTP820G Split Mount
The PTP820G Split Mount systems operate in the 6 to 38 GHz licensed bands, at up to 486 Mbps throughput (full duplex), and with user-configured channel bandwidths from 7 to 50 MHz and adaptive modulation of up to 2048QAM. When deployed, the outdoor radio unit (RFU-C) and antenna are mounted on a tower or rooftop to connect via IF cable to the modem unit located inside your building or equipment housing unit.

RFU-C
RFU-C is a fully software configurable, state-of-the-art RFU that supports a broad range of interfaces and capacities from 10 mbps up to 500 Mbps. RFU-C operates in the frequency range of 6-38 GHz.

RFU-C supports low to high capacities for traditional voice and Ethernet services, as well as PDH/SDH/SONET or hybrid Ethernet and TDM interfaces.

With RFU-C, traffic capacity throughput and spectral efficiency are optimized with the desire channel bandwidth. For maximum user choice flexibility, channel bandwidths from 7-56 MHz can be selected together with a range of modulations. RFU-C provides a range of modulations from QPSK to 2048 QAM.

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When RFU-C operates in co-channel dual polarization (CCDP) mode using XPIC, two carrier signals can be transmitted over a single channel, using vertical and horizontal polarization. This enables double capacity in the same spectrum bandwidth Signal Hill Police Department October 13, 2022
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Section 2
Implementation Services

2.1 Statement of Work
Motorola Solutions is proposing to Signal Hill Police Department the installation and configuration of the following equipment at the specified locations.

Site Name Major Equipment
Signal Hill Police Department –
2745 Walnut Ave.
− ASTRO 25 IP-based Zone Core
− KVL 5000 Key Variable Loader
− KMF (Key Management Facility)
− Three (3) MCC 7500E Dispatch consoles including Console Alias Manager, Aux I/O and AIS to interface with the existing logging recorder.
− Six (6) APX 8500 All-Band Consolettes and the CCGW
required for interfacing the consolettes to the Dispatch Consoles
− Three (3) APX 8500 All-Band “mobile-on-a-desk”
control stations
− Nine (9) All-band antennas and antenna lines
− Site Routers and Switches
− In Building BDA
− PTP Microwave Link
KKJZ-FM Signal Hill Tower –
2373 Promontory Dr.
− ASTRO® 25 Site Repeater Site with five (5) 800 MHz
GTR 8000 Trunked repeaters
− Two (2) new 800MHz antennas and antenna lines.
− Juniper SRX 345 Site Routers
− PTP Microwave Link
The document delineates the general responsibilities between Motorola Solutions and SHPD as agreed to by contract.

Tasks Motorola
Solutions
Signal Hill
PD

PROJECT INITIATION
Contract Finalization and Team Creation
Execute contract and distribute contract
documents. X X
Assign a Project Manager as a single point of
contact. X X
Assign resources. X X
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Tasks Motorola
Solutions
Signal Hill
PD
Schedule project kickoff meeting. X X
Deliverable: Signed contract, defined project team, and scheduled project kickoff meeting.

Project Administration
Ensure that project team members attend all
meetings relevant to their role on the project. X X
Set up the project in the Motorola Solutions information system. X Record and distribute project status meeting minutes. X Maintain responsibility for third-party services contracted by Motorola Solutions. X
Complete assigned project tasks according to the project schedule. X X
Submit project milestone completion documents. X
Upon completion of tasks, approve project milestone completion documents. X
Conduct all project work Monday thru Friday, 8:00 a.m. to 4:30 p.m.). X
Deliverable: Completed and approved project milestones throughout the project.

Project Kickoff
Introduce team, review roles, and decision authority. X X Present project scope and objectives. X
Review SOW responsibilities and project schedule. X X
Schedule Design Review. X X
Deliverable: Completed project kickoff and scheduled Design Review.

Design Review
Review the Customer’s operational requirements. X X
Present the system design and operational requirements for the solution. X
Present installation plan. X
Present preliminary cutover plan and methods to document final cutover process. X
Present configuration and details of sites required by system design. X
Validate that Customer sites can accommodate proposed
equipment. X X
Provide approvals required to add equipment to proposed existing sites. X
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Tasks Motorola
Solutions
Signal Hill
PD
Review safety, security, and site access procedures. X X Present equipment layout plans and system design drawings. X Provide heat load and power requirements for new equipment. X Provide information on existing system interfaces. X
Assume liability and responsibility for proving all information necessary for complete installation. X
Assume responsibility for issues outside of Motorola Solutions’ control. X
Review and update design documents, including System
Description, Statement of Work, Project Schedule, and
Acceptance Test Plan, based on Design Review agreements.

X
Execute Change Order in accordance with all material changes to the Contract resulting from the Design Review. X
Deliverable: Finalized design documentation based upon “frozen” design, along with any relevant Change Order documentation.

SITE PREPARATION AND DEVELOPMENT
Site Access
Provide site owners/managers with written notice to provide entry to sites identified in the project design documentation. X Obtain site licensing and permitting, including site
lease/ownership, zoning, permits, regulatory approvals, easements, power, and telco connections.

X
Deliverable: Access, permitting, and licensing necessary to install system equipment at each site.

Site Planning
Provide necessary buildings and equipment shelters for
installation of system equipment. X
Provide the R56 requirements for space, power, grounding, HVAC, and connectivity requirements at each site. X
Ensure that each site meets the R56 standards for space, grounding, power, HVAC, and connectivity requirements. X Provide adequate electrical power in proper phase and voltage at sites. X
Complete site survey for microwave links and path analysis. X Provide backup power (Generator/UPS) for the proposed
equipment at both locations. X
Confirm that there is adequate utility service to support the new equipment and ancillary equipment. X
Conduct site walks to collect pertinent information (e.g. location of telco, power, structures, etc.) X
Ensure that required rack space is available for installation of the new equipment. X
Deliverable: Information and permitting requirements completed at each site.

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Tasks Motorola
Solutions
Signal Hill
PD
General Facility Improvements
Provide adequate HVAC, grounding, lighting, cable routing, and surge protection based upon Motorola Solutions’ Standards and Guidelines for Communication Sites (R56)
X
Ensure the resolution of environmental and hazardous material issues at each site including, but not limited to, asbestos, structural integrity (tower, rooftop, water tank, etc.), and other building risks.

X
Ensure that electrical service will accommodate installation of system equipment, including isolation transformers, circuit breakers, surge protectors, and cabling.

X
Provide obstruction-free area for the cable run between the demarcation point and system equipment. X
Supply interior building cable trays, raceways, conduits, and wire supports. X
Transport removed site equipment to a location designated by Customer and within Customer’s jurisdiction. X
Deliverable: Sites meet physical requirements for equipment installation.

SYSTEM INSTALLATION
Equipment Order and Manufacturing
Create equipment order and reconcile to contract. X
Manufacture Motorola Solutions-provided equipment necessary for system based on equipment order. X
Procure non-Motorola Solutions equipment necessary for the system. X
Deliverable: Equipment procured and ready for shipment.

Equipment Shipment and Storage
Ship equipment to Motorola certified service shop X
Pack and ship solution equipment to the identified, or site locations. X
Receive solution equipment. X
Inventory solution equipment. X X
Deliverable: Solution equipment received and ready for installation.

General Installation
Install all proposed fixed equipment as outlined in the System Description based upon the agreed-upon floor plans, connecting audio, control, and radio transmission cables to connect equipment to the power panels or receptacles, and audio/control X
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Tasks Motorola
Solutions
Signal Hill
PD
line connection points. Installation performed in accordance with R56 standards and state/local codes.

Provide information on existing system interfaces, room layouts, or other information necessary for the assembly to meet field conditions.

X
Provide system interconnections that are not specifically outlined in the system design, including dedicated phone circuits, microwave links, or other types of connectivity.

X
Complete the cabling/connecting of the subsystems to each other (“connectorization” of the subsystems). X
Power up, load application parameters and program equipment. X Confirm system configuration and software compatibility with the existing system. X
Inventory the equipment with serial numbers and installation references. X
Install and terminate all network cables between site routers and network demarcation points, including microwave, leased lines, and Ethernet.

X
Ensure that Type 1 and Type 2 AC suppression is installed to protect installed equipment. X
Connect installed equipment to the provided ground system. X Label equipment, racks, and cables. X
Perform preliminary audit of installed equipment to ensure compliance with requirements and R56 standards. X
Note any required changes to the installation for inclusion in the “as-built” system documentation. X
Remove, transport, and dispose of old equipment. X
Deliverable: Equipment installed.

Microwave Installation
Install antennas, including supplying and installing new side arm mounts X
Install transmission lines required for system. X
Provide structure penetrations for transmission equipment (e.g. antennas & microwave line.). X
Install microwave waveguide and lines, as applicable. X Perform sweep tests on transmission lines. X
Provide and install attachment hardware for supporting
transmission lines on antenna support structure. X
Supply and install ground buss bar at the bottom of each antenna support structure. X
Deliverable: Microwave installation completed
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Tasks Motorola
Solutions
Signal Hill
PD
ASTRO 25 Core Configuration
Configure the ASTRO 25 system to support the new 5 channel trunking ASR site. X
Configure the ASTRO 25 system to support the new MCC7500E dispatch consoles X
Deliverable: ASTRO 25 core configuration completed.

Console Installation and Configuration
Connect console to Ethernet demarcation points. X
Install new console PC workstation w/ keyboard and mouse, monitor and console accessories. X
Integrate the existing logging recorder and playback station to the new consoles X
Provide required radio ID and alias information to enable alias database setup for interface to consoles. X
Develop template for console programming. X
Perform console programming and configuration for new console. X Deliverable: Console equipment installation completed.

SYSTEM OPTIMIZATION AND TESTING
R56 Site Audit
Perform R56 site-installation quality-audits, verifying proper physical installation and operational configurations. X Deliverable: R56 Standards and Guidelines for Communication Sites audits completed successfully.

Solution Optimization
Verify that all equipment is operating properly and that all electrical and signal levels are set accurately. X
Verify that all audio and data levels are at factory settings. X Verify communication interfaces between devices for proper operation. X
Ensure that functionality meets manufacturers’ specifications and complies with the final configuration established during design review or system staging.

X
Deliverable: Completion of System Optimization.

BDA Coverage Verification Acceptance Testing
Perform Coverage Verification Test Plan. The coverage area will be limited and reflect an agreed upon sampling of the Customer facility
service area to validate coverage performance
X
Review CVTP content for approval prior to the start of the tests. X Signal Hill Police Department October 13, 2022
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Tasks Motorola
Solutions
Signal Hill
PD
Provide the required number of radios and staff resources to participate in and witness the sample coverage validation. X Document all issues that arise during the CVTP. X
Submit validation report within the agreed period. X
Review the sample coverage results report in a timely manner. X Approve the completion of all the identified tests within the CVTP. X Deliverable: System Acceptance achieved
Functional Acceptance Testing
Verify the operational functionality and features of the solution supplied by Motorola Solutions, as contracted. X
Witness the functional testing. X
Document all issues that arise during the acceptance tests. X If any major task for the system as contractually described fails during the Customer acceptance testing or beneficial use, repeat that particular task after Motorola Solutions determines that corrective action has been taken.

X
Resolve any minor task failures before Final System Acceptance. X Document the results of the acceptance tests and present for review. X
Review and approve final acceptance test results. X
Document the results of the acceptance tests and present to the Customer for review. X
Deliverable: Completion of functional testing and approval by Customer.

PROJECT TRANSITION
Cutover
Finalize Cutover Plan. X X
Provide Motorola Solutions with user radio information for input into the system database and activation, as required. X Provide programming of user radios and related services (i.e. template building, re-tuning, testing and installations), as needed, during cutover period.

X
Conduct cutover meeting with relevant personnel to address both how to mitigate technical and communication problem impacts to the users during cutover and during the general operation of the system.

X
Notify the personnel affected by the cutover of the date and time planned for cutover. X
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
System Description
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Tasks Motorola
Solutions
Signal Hill
PD
Provide ongoing communication with users regarding the project and schedule. X X
Begin dispatching from new dispatch consoles. X
Resolve punchlist items, documented during the Acceptance Testing phase, in order to meet all the criteria for final system acceptance.

X
Assist Motorola Solutions with resolution of identified punchlist items by providing support, such as access to the sites, equipment and system, and approval of the resolved punchlist items.

X
Deliverable: Migration to new system completed, and punchlist items resolved.

Transition to Warranty and Service
Review the items necessary for transitioning the project to warranty support and service. X
Motorola Solutions to provide services during year 1 warranty and additional support/lifecycle services which align with the proposed services.

X
Provide a Customer Support Plan detailing the warranty support associated with the contract equipment. X
Participate in the Transition Service/Project Transition Certificate (PTC) process. X
Deliverable: Service information delivered and approved by Customer.

Finalize Documentation and System Acceptance
Provide manufacturer’s installation material, part list and other related material to Customer upon project completion. X Provide an electronic as-built system manual on Customer preferred electronic media. The documentation will include the following:

Site Block Diagrams.

Site Floor Plans.

Site Equipment Rack Configurations.

ATP Test Checklists.

Functional Acceptance Test Plan Test Sheets and
Results.

Equipment Inventory List.

Console Programming Template (where applicable).

Drawings will be delivered in Adobe PDF format.

X
Receive and approve documentation. X
Execute Final Project Acceptance. X X
Deliverable: All required documents are provided and approved. Final Project Acceptance.

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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2.2 General Assumptions
Motorola Solutions has made several assumptions in preparing this proposal, which are noted below. In order to provide a firm quote, Motorola Solutions will need to verify all assumptions or seek alternate solutions in the case of invalid assumptions. ● The proposed equipment will be on the current ASTRO 25 Release available at the time of purchase.
● An ASTRO 25 Simplified Core is proposed.
● The current SHPD Public Works channels (4 & 5) are licensed at a lower ERP and different antenna height than the three (3) existing PD channels. In order to implement the proposed solution, Signal Hill PD will need to procure FCC licenses for two (2) new frequencies in the same pool as the three (3) existing PD channels (250 Watts ERP, 27m Antenna height). Motorola has included FCC frequency coordination as part of this proposal. This coordination is a pre-requisite for this solution. ● Signal Hill PD is responsible for providing an appropriate antenna mounting structure and coax/cable pathways to the equipment room racks. Motorola Solutions has also assumed a standard over the ground coax installation.
● All existing sites or equipment locations will have sufficient space available for the system described.
● All existing sites or equipment locations will have adequate electrical power and site grounding suitable to support the requirements of the system described. ● All existing towers will have adequate space and size to support the antenna network requirements of the system described.
● Any site/location upgrades or modifications are the responsibility of Signal Hill PD. ● Any tower stress analysis or tower upgrade requirements are the responsibility of Signal Hill PD.
● Approved local, State, or Federal permits as may be required for the installation and operation of the proposed equipment, are the responsibility of Signal Hill PD. ● Where necessary, Signal Hill PD will provide a dedicated delivery point—such as a warehouse—for receipt, inventory, and storage of equipment prior to delivery to the sites.
● Labor services are quoted to be performed during normal business hours on nonholidays, Monday – Friday, 8am – 5pm. ● Union labor and Prevailing Wage labor are not requirements. ● No performance bond is required.
● Motorola Solutions has proposed a 7.5’ rack at sites. ● The ASTRO 25 trunking system proposed uses redundant links to the remote site. ● No UPS backup has been included in this proposal. Backup power for the RF Site and Core/Dispatch site are the responsibility of Signal Hill PD. ● No Coverage guarantee is included in this proposal.

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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● Motorola has included services to integrate SHPDs current logging recorder into the new dispatch equipment. No logging infrastructure is included in this proposal ● All existing sites or equipment locations will have sufficient space available for the system described as required/specified by R56.
● Any required system interconnections not specifically outlined here will be provided by SHPD. These may include dedicated phone circuits or other types of connectivity. ● Motorola Solutions is not responsible for interference caused or received by the Motorola Solutions provided equipment except for interference that is directly caused by the Motorola Solutions provided transmitter(s) to the Motorola Solutions provided receiver(s). Should Signal Hill PDs system experience interference, Motorola Solutions can be contracted to investigate the source and recommend solutions to mitigate the issue.

2.3 BDA Assumptions
● New coverage will meet the IFC Section 510 requirements. ● SHPD will be responsible to run all conduit, if required by code or the Customer, per agreed antenna placement, both DAS and roof mounted.
● Any loading and/or structural analyses or facility upgrade requirements to support the proposed DAS solution and associated antenna mounting structures will be the responsibility of SHPD.
● Any building coring needed for transmission lines is not included and is the responsibility of the Customer.
● Any x-rays for Vertical and Horizontal cores, if needed, will be completed by SHPD. ● This design does not provide for a dedicated alarm panel connection to FACP. A licensed installed will need to be identified by the Customer to make this connection. ● This design does provide for 12 hour battery backup per code requirements and the facility has existing redundant power.
● All existing sites or equipment locations will have sufficient space available for the DAS system equipment and cabling, as required/specified by R56 standards. ● No conduit is included for any cable or fiber installation. The design is based on plenum rated cables. If the Fire Department or Authority Having Jurisdiction (AHJ) requires cabling to be routed/ housed in conduit, an additional quote can be requested to include conduit in the installation effort.
● No spare equipment, components, or inventory is included in the price of this proposal. ● Motorola Solutions will perform ‘sweep’ tests of the new installed coax cabling and antennas.

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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● Design and pricing are based on the documentation provided by SHPD. Any changes outside of Motorola Solutions control requiring modifications to the design, or changes in construction may result in a change order.
● Motorola certified contractors and Service Partners are empowered and capable of performing work on-site autonomously, without the direct oversight / on-site presence of the Motorola Project Team. This proposal does not include Motorola accompanying contractors and/or Service Partners while contracted to perform work to fulfill the scope of the proposal. If SHPD requests that Motorola employees be present, on-site, for a portion of or all contractor and/or Service Partner activity, the request will be reviewed by Motorola Solutions and subject to Change Order and additional charges. ● No prevailing wage, certified payroll, mandatory union workers or mandatory minority workers are required for this work.
● Portable radios used for coverage verification will be supplied by the Customer and must be working per manufacturers specifications.

2.4 Microwave Assumptions
● It is assumed that line of sight exists between Signal Hill Tower and Signal Hill PD. ● Feasibility studies use preliminary and unverified microwave path information provided by others, prior to the conductance of a site survey. Feasibility studies are used to form a baseline for equipment and radio frequency system design and estimates. Final design inputs and costs are determined in the Design Review phase of the contracted project. ● Any changes to the scope due to the results of actual site surveys may result in a change order.
● It is assumed that space exists on the towers for installation of new antennas at the required heights.
● Existing structures are capable of capable of supporting proposed and future antenna loads. The City of Signal Hill will perform or contract for structural analyses of existing towers and rooftops, if needed, to confirm that the structures can support the equipment load.
● It is assumed that site grounding at the identified sites is sufficient. ● Frequency coordination will be required prior to installation. ● Optional Network Management Licenses are included in the quote. A Customer provided VM is needed to run the Network Management System

2.5 Change Order Process
Either Party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost, change in system configuration or adds time to the project’s timeline required to perform this Agreement, the Parties will agree to an equitable adjustment of the Contract Price, Performance Schedule, or both, and will reflect the adjustment in a change order. Neither Party is obligated to perform requested changes unless both Parties execute a written change order.

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
System Description
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2.6 Preliminary Project Schedule
The estimated time for completion of the project is 10 months from Project Kickoff through Final Project Acceptance. This preliminary schedule does not account for extended equipment lead times or product shortages. A project specific schedule will be prepared by the assigned Motorola Solutions Project Manager which will account for any extended lead times, and then reviewed and approved by Signal Hill Police during the Detailed Design Review.

Below is a snapshot of the preliminary project schedule prepared for this proposal.

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
System Description
Use or disclosure of this proposal is subject to the restrictions on the cover page.

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Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
System Description
Use or disclosure of this proposal is subject to the restrictions on the cover page.

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Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
System Description
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Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Acceptance Test Plan
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Section 3
Acceptance Test Plan
System Acceptance of the proposed solution will occur upon successful completion of a Functional Acceptance Test Plan (FATP), which will test the features and functions of the installed equipment in order to verify that the solution operates according to its design. This plan will validate that Signal Hill PD’s solution will operate according to its design. A detailed FATP will be developed and finalized during project implementation.

3.1 Wide Area Trunking – FDMA only Sites

3.1.1 Talkgroup Call
The Talkgroup is the primary level of organization for communications on a trunked radio system.

Radios with Talkgroup call capability will be able to communicate with other members of the same Talkgroup. This provides the effect of a private channel down to the Talkgroup level.

This test will demonstrate that a Talkgroup transmission initiated by a radio user will only be heard by system users, which have, the same Talkgroup selected. As with other types of calls, Talkgroup calls can take place from anywhere in the system.

3.1.2 Secure Operation
Digital encryption is used to scramble a transmission so only properly equipped and configured radios can monitor the conversation. A "Key" is used to encrypt the transmit audio. Only radios with the same "Key" can decrypt the audio and listen to it.

3.2 Site Trunking – FDMA only Sites

3.2.1 Site Trunking Indication
When a remote site loses its link or does not have a link to the Zone Controller, the affected site will enter "Site Trunking" mode of operation. Radios locked onto this site will be serviced locally within this site's coverage area.

NOTE: If the subscriber does not have the Display option, the "Site Trunking" indication will not be displayed.

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P25 System and Dispatch Upgrade PS-000127392
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3.3 MCC 7100/7500 Trunked Resources

3.3.1 Instant Transmit
The instant transmit switch provides immediate operator access to a channel, independent of its select status (selected or unselected). It provides priority over other dispatcher transmit bars or optional footswitches.

3.3.2 Multi-Select Operation
Multi-Select (Msel) allows the console operator to group a number of channels/talkgroups together such that when the general transmit bar is depressed, all of the multi-selected channels/talkgroups will transmit at the same time with the same information. Multi-Select is one way communication call.

If a radio user responds to a Multi-Select call the talkgroup the user is affiliated to will be the only one to hear the call. There is no super-group formed, so radio communication is still at the single talkgroup level. Multi-Select is utilized to send an APB to several channels/talkgroups. A Multi-Select has a limit of twenty (20) trunking/conventional resources

3.3.3 Talkgroup Patch
Talkgroup Patch allows a dispatcher to merge several talkgroups together on one voice channel to participate in a single conversation. This can be used for situations involving two or more talkgroups that need to communicate with each other.

Using the Patch feature, the console operator can talk and listen to all of the selected talkgroups grouped; in addition, the members of the individual talkgroups can also talk or listen to members of other talkgroups. Patched talkgroups can communicate with the console dispatcher and other members of different talkgroups because of the "supergroup" nature of the Patch feature.

NOTE : If "secure" and "clear" resources are patched together, one repeater for each mode may be assigned per site.

3.4 Fault Management

3.4.1 Unified Event Manager – Base Views
The Unified Event Manager (UEM) in its base configuration provides a number of views. The purpose of this test is to demonstrate the key views available from the UEM.

The Physical Summary and Detail View (Physical Map) and Service Summary and Detail View (Service Map) in previous releases are deprecated and are replaced by the Zone Map. Custom views can be saved and retrieved by other NM Client users.

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Acceptance Test Plan
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Section 3

3.1 3.2

3.3 3.4

3.5 In-Building BDA
The Bi-Directional Amplifier Site Operation Acceptance Test Plan will verify, document and certify that all the areas of the Los Angeles Police Department in-building coverage systems at SHPD headquarters are receiving the required levels of RF coverage.

3.5.1 BDA Test Procedures

3.5.1.1Installation
Proceed with a visual inspection of the equipment installation and mounting according to the acceptance criteria.

3.5.1.2RF Coverage Testing
Description
A “grid” approach will be used to verify coverage throughout the facility. All of the areas will be divided into approximately 25’x25’ grids. Each grid “area” will be given a designation on the installation drawings. The user will select the testing grids and visit each area to verify the coverage. Coverage must be provided from at least one point within each 25’x25’ grid.

Each test shall be made in both uplink and downlink paths, the test procedure shall require a count starting zero and continuing through five. Upon completion of this task the receiving party will acknowledge and describe the reception. This process should be repeated no less than three times per set in order to assure accurate results. Acceptance is acknowledged if the reception is satisfactory in both the uplink and downlink paths.

Acceptance is on an area-by-area-basis. Once an area passes it will not have to be retested. As an area passes the coverage testing, the user will note and initial the area.

Acceptance is achieved once all areas have individually passed acceptance. Testing will be done only after verifying that the donor base stations, Portable Radios and spare batteries are operating properly.

Specification
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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The criteria for “acceptable reception” is defined as follows:

CM3: Background noise is evident. Message is readable and understood even though there may be missing syllables. Occasional repetition is allowed.

System acceptance is achieved when 95% of the averaged data points for each test location meet or exceed the requirements of -95 dBm. All passed test results will meet or exceed the mutually defined RSSI level.

Method

1. Verify the donor base stations are providing a RF signal using the Signal Analyzer.

2. Verify the Portable Radios can communicate on a selected channel.

3. Exchange the spare batteries with the Portable Radio batteries.

4. Repeat Step 2; verify the communications between them.

5. Record the signal level using the signal analyzer at the base of each indoor antenna.

6. Select a stationary position and locate radio #1. Locate the four Portable Radios in different locations. A portable radio will count from 0 to 5 within each grid.

7. Key-up Portable Radio #1. The user using Portable Radio #1 will count starting from zero and continuing through five

8. Verify that Portable Radios #2, #3, #4 receive audio. Each user will acknowledge, describe and note the reception. De-key Portable Radio #1.

9. Portable Radios #2, #3, and #4 shall report back to Radio #1 with a voice quality equal to a CM3 rating or better. The results shall be tabulated.

10. Repeat steps 7 and 8 three times.

11. Repeat steps 6 through 9 until all the selected grids for the area are covered.

3.5.2 Acceptance Criteria: BDA Site Operation at SHPD Headquarter No. To be tested Test to perform Pass Fail Channel # Remarks

3.1 Installation Was the equipment mounted securely?
Was the equipment easily accessible?
Was the wiring neatly run and tie wrapped?
Were the connections clean and tight?
Was the equipment properly ventilated?
Were the RF inputs and outputs correct?
Was the AC correctly wired?

3.2 RF Coverage
Testing
Were the donor base stations operating
properly?

Were the Portable Radios and the spare
batteries operational?

Did any of the Portable Radio’s receive
CM3 audio from Portable Radio #1 for the
grid at test?

Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Acceptance Test Plan
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Was all the area covered satisfactorily?
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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Section 4
Equipment List

4.1 Infrastructure BOM
QT

Y NOMENCLATURE DESCRIPTION
Master Site Equipment
1 SQM01SUM0323 ASTRO MASTER SITE
1 CA03515AC ADD: NEW PRIMARY ZONE CORE
1 CA03507AA ADD: RACK
1 UA00153AB ADD: P25 FDMA TRUNKING OPERATION SITE
1 UA00156AA ADD: MCC7500 CONSOLE LICENSES (QTY 5)
1 UA00152AA ADD:500 RADIO USER LICENSES
1 UA00664AA ADD: 500 VISITING RADIO USER LICENSES
3 CA01316AA ADD: UNC ADDTL DEVICE LIC (QTY 10)
1 UA00141AA ADD: ZONEWATCH GRID & CTRL
1 UA00150AA ADD: DYNAMIC REPORTS
1 UA00149AA ADD: RADIO CONTROL MANAGER
1 T8751 ASTRO 2020.1 NM SW CLIENT
1 TT3903A Z2 G5 MINI WORKSTATION NON RETURNABLE
1 DSTG191B TECH GLOBAL EVOLUTION SERIES 19INCH NON TOUCH 4 T8742 MCAFEE FOR WINDOWS CLIENT, A2019.2
19 T8806A WINDOWS SUPP TRANS CONFIG, A2020.1/A2021.1
1 DSTRAK88353M
GPS CLOCK, 10MHZ, RUBIDIUM, 48V INCL ANT AND 50' COAX

W/DONGLE ADAPTER
1 DSTRAKP001134 AC POWER SUPPLY FOR 8835 GPS CLOCK
1 DLN6455 CONFIGURATION/SERVICE SOFTWARE
1 T8476B KVL 5000
1 CA03358AA ADD: ASTRO 25 MODE
1 CA00182AW ADD: AES ENCRYPTION SOFTWARE
1 X423AG ADD: DES/DES-XL/DES-OFB ENCRYPTION
1 CA03467AA ADD: NORTH AMERICA MICRO USB CHARGER 100/240V 1 TKN8531C CABLE FOR RNC, DIU MGEG
1 TKN1039 CABLE, SOFT OPPS
1 PMKN4013C PROGRAMMING, TEST & ALIGNMENT CABLE
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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QT

Y NOMENCLATURE DESCRIPTION
1 HKN6182B CABLE KEYLOADING ADAPTER CGAI
1 WPLN6904A KEYLOAD CABLE FOR APX7000
2 DS11011188
PDU, 120/240 SPLIT PH OR N+1 REDUNDANT, 60A MAX PER

PHASE, SIX DEDICAT
16 DS3750295
BREAKER, 5 AMP, CB UL 489 LISTED FOR AC EDGE II (1101-
1188)
6 DS3750296
BREAKER, 10 AMP, CB UL 489 LISTED FOR AC EDGE II (1101- 1188)
2 DS3750297
BREAKER, 15 AMP, CB UL 489 LISTED FOR AC EDGE II (1101- 1188)
RF Site Equipment
1 SQM01SUM7054 GTR 8000 EXPANDABLE SITE SUBSYSTEM
1 CA03678AA ADD: ASTRO SYSTEM RELEASE 2021.1
1 CA00855AA ADD: 700/800 MHZ
1 X305AC ADD: QTY (5) GTR 8000 BASE RADIOS
5 X591AE ENH: ASTRO 25 SITE REPEATER SW
1 CA03111AA ADD: CEC COMPLIANCE
1 CA02684AA ADD: AC ONLY POWER DISTRIBUTION
5 CA01953AA ADD: POWER EFFICIENCY PACKAGE
1 CA00861AA ADD: CABINET RMC W/ CAPABILITY OF 6 BRS
1 CA00879AA ADD: PRIMARY 6 PORT CAVITY COMBINER
1 CA00883AA ADD: 800 MHZ TX FILTER W/PMU
2 CA03736AA ADD: DSC 8000 REPEATER SITE CONTROLLER
2 CA03745AA ADD: DSC 8000 REPEATER SITE CONTROLLER SW
1 X882AH ADD: 7.5 FT OPEN RACK, 48RU
5 DS3500072 NEMA 5-20 TO IEC C15 CORD, 10 FT FOR GTR RACKS 1 T8343 GSERIES SOFTWARE LICENSING
2 UA00759AA ADD: DSC 8000 REPEATER SITE CONTROLLER
5 UA00401AA ADD: GSERIES BR-P25 TRNK ST RPTR
1 DS11011188
PDU, 120/240 SPLIT PH OR N+1 REDUNDANT, 60A MAX PER

PHASE, SIX DEDICAT
12 DS3750297
BREAKER, 15 AMP, CB UL 489 LISTED FOR AC EDGE II (1101- 1188)
2 DS1101990
SPD, SHIELDED RJ-45 JACK, SINGLE LINE GBE (1000MBPS) R56

COMPLIANT
1 T8492 SITE ROUTER & FIREWALL- AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
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QT

Y NOMENCLATURE DESCRIPTION
1 CA03448AA ADD: STATEFUL FIREWALL
1 T8492 SITE ROUTER & FIREWALL- AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
1 CA03448AA ADD: STATEFUL FIREWALL
1 DSCC80703
OMNI, CORPORATE COLLINEAR, 3 DBD, 746-870 MHZ, PIM &
25 KW PIP RATED
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSDMA01250B 7/16 DIN MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT078J50
AT078J50, 7/8" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSDFA07850B 7/16 DIN FEMALE FOR 7/8 CABLE (USE WITH CT07850AIO-2) 5 DSGKS78AC GK-S78AC, STD GROUND KIT FOR 7/8" AIRCELL COAX 1 DSHG78 HG-78, LACE-UP HOISTING GRIP FOR 7/8" AIRCELL COAX 7 DSSHU78
SH-U78, UNIVERSAL SNAP-IN HANGER FOR 7/8" AIRCELL COAX, PKG OF 10
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSDMP01250 DMP01250, DIN MALE FOR 1/2" CABLE
1 DS1090501WA
RF SPD, 700-1000MHZ BROADBAND 15 VDC PASS NM ANT, NF

EQUIP PIP, ASIG
1 DSCC80703
OMNI, CORPORATE COLLINEAR, 3 DBD, 746-870 MHZ, PIM &
25 KW PIP RATED
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSDMA01250B 7/16 DIN MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT078J50
AT078J50, 7/8" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSDFA07850B 7/16 DIN FEMALE FOR 7/8 CABLE (USE WITH CT07850AIO-2) 5 DSGKS78AC GK-S78AC, STD GROUND KIT FOR 7/8" AIRCELL COAX 1 DSHG78 HG-78, LACE-UP HOISTING GRIP FOR 7/8" AIRCELL COAX 7 DSSHU78
SH-U78, UNIVERSAL SNAP-IN HANGER FOR 7/8" AIRCELL COAX, PKG OF 10
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
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P25 System and Dispatch Upgrade PS-000127392
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QT

Y NOMENCLATURE DESCRIPTION
2 DSDMP01250 DMP01250, DIN MALE FOR 1/2" CABLE
1 DS1090501WA
RF SPD, 700-1000MHZ BROADBAND 15 VDC PASS NM ANT, NF

EQUIP PIP, ASIG
Dispatch Site Equipment
1 B1948 MCC 7500E DISPATCH POSITION LICENSES
3 UA00653AA ADD: BASIC CONSOLE OPERATION
3 UA00654AA ADD: ASTRO 25 TRUNKING OPERATION
3 UA00655AA ADD: ADVANCED CONVENTIONAL OPERATION
3 UA00658AA ADD: SECURE OPERATION
3 UA00652AA ADD: 160 RADIO RESOURCES LICENSE
3 UA00661AA ADD: ENHANCED IRR
1 B1949 MCC 7500E SOFTWARE DVD
3 DSTG191B TECH GLOBAL EVOLUTION SERIES 19INCH NON TOUCH 3 TT3903A Z2 G5 MINI WORKSTATION NON RETURNABLE
3 DSCDN6171B TRACKBALL (ONLY PS/2 & USB COMPATIBLE)
6 B1952 SPEAKER, DESKTOP, USB
6 CA03405AA ADD: POWER SUPPLY WITH DC CORD
6 CA03406AA ADD: AC LINE CORD, NORTH AMERICA
6 CA03413AA ADD: USB CABLE, TYPE A TO TYPE C, 4.5M
3 B1941 USB AUDIO INTERFACE MODULE
3 B1914 MCC SERIES DESKTOP GOOSENECK MICROPHONE
6 B1913 MCC SERIES HEADSET JACK
6 RLN6098 HDST MODULE BASE W/PTT, 15 FT CBL
6 RMN5150A OVER-THE-HEAD, MONAURAL, NOISE-CANCELING HEADSET 3 DSTWIN6328A

PROVIDES ONE DUAL PEDAL FOOTSWITCH FOR USE WITH
MOTOROLA MCC 7500 DISP
3 T8742 MCAFEE FOR WINDOWS CLIENT, A2019.2
1 DSF2B56AA USB EXTERNAL DVD DRIVE
3 DSST7300U3M STARTECH 7 PORT USB 3.0 HUB
3 T8806A WINDOWS SUPP TRANS CONFIG, A2020.1/A2021.1
1 T7038 GCP 8000 / GPB 8000 / XHUB / DSC HUB
1 CA03678AA ADD: ASTRO SYSTEM RELEASE 2021.1
1 CA00303AA ADD: QTY (1) SITE CONTROLLER
1 CA01136AA MCC 7500 CONVEN SITE OPER
1 X153AW ADD: RACK MOUNT HARDWARE
1 SQM01SUM0333 MCG 8000 CONVENTIONAL GATEWAY
1 CA03714AA ADD: AC POWER
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QT

Y NOMENCLATURE DESCRIPTION
6 CA03717AA ADD: ACIM INTERFACE
6 CA03719AA ADD: DIGITAL IP INTERFACE
6 CA03720AA ADD: ANALOG IP INTERFACE
1 BVN1013 MKM 7000 Console Alias Manager Software
1 TT3903A Z2 G5 MINI WORKSTATION NON RETURNABLE
1 T8742 MCAFEE FOR WINDOWS CLIENT, A2019.2
1 B1905 MCC 7500 ASTRO 25 SOFTWARE
1 B1933 MOTOROLA VOICE PROCESSOR MODULE
1 CA00288AB
ADD: MCC 7500 ARCHIVING INTERFACE SERVER SOFTWARE

LICENSE
1 CA00147AF ADD: MCC 7500 SECURE OPERATION
1 CA00143AC ADD: DES-OFB ALGORITHM
1 CA00182AB ADD: AES ALGORITHM
1 CA00140AA ADD: AC LINE CORD, NORTH AMERICAN
1 TT3903A Z2 G5 MINI WORKSTATION NON RETURNABLE
1 T8806A WINDOWS SUPP TRANS CONFIG, A2020.1/A2021.1
1 BLN1297 VPM POWER SUPPLY MOUNTING KIT
1 T8742 MCAFEE FOR WINDOWS CLIENT, A2019.2
3 SQM01SUM0292 CRYPTR
3 CA02066AA AC Line Cord, North America
3 DSUSB31000S STARTECH USB 3.0 TO GIGABIT ETHERNET ADAPTER 3 CA02954AA ADD: SECURE OPERATION
3 CA03440AA ADD: MCC7500E CRYPTR DES-OFB &ADP
3 T8490 MCC7500 CRYPTR SOFTWARE CD UPGRADE
3 DSUSB31000S STARTECH USB 3.0 TO GIGABIT ETHERNET ADAPTER 1 T8639 JUNIPER FIREWALL APPLIANCE
2 CLN1868 2930F 24-PORT SWITCH
1 T8492 SITE ROUTER & FIREWALL- AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
1 CA03448AA ADD: STATEFUL FIREWALL
1 T8492 SITE ROUTER & FIREWALL- AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
1 CA03448AA ADD: STATEFUL FIREWALL
1 DS11011188
PDU, 120/240 SPLIT PH OR N+1 REDUNDANT, 60A MAX PER

PHASE, SIX DEDICAT
2 DS1101990
SPD, SHIELDED RJ-45 JACK, SINGLE LINE GBE (1000MBPS) R56

COMPLIANT
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
1 DSTSJADP
RACK MOUNT GROUND BAR, 19 IN FOR TSJ AND WPH SERIES

DATA SPDS
8 DS3750295
BREAKER, 5 AMP, CB UL 489 LISTED FOR AC EDGE II (1101-
1188)
4 DS3750296
BREAKER, 10 AMP, CB UL 489 LISTED FOR AC EDGE II (1101- 1188)
1 TRN7343 SEVEN AND A HALF FOOT RACK
3 DSRMP615A
SPD, TYPE 3, 120V RACK MOUNT, 15A PLUG-IN W/ (6) 15A
NEMA 5-15 OUTLETS
6 L37TSS9PW1 N ALL BAND CONSOLETTE
6 CA01598 ADD: AC LINE CORD US
6 G361 ENH: P25 TRUNKING SOFTWARE APX
6 G51 ENH: SMARTZONE OPERATION APX
6 G78 ADD: 3Y ESSENTIAL SERVICE
6 GA09001 ADD: WI-FI CAPABILITY CONSOLETTE
6 W382 ADD: CONTROL STATION DESK GCAI MIC
6 G806 ENH: ASTRO DIGITAL CAI OP APX
6 G298 ENH: ASTRO 25 OTAR W/ MULTIKEY
6 G843 ADD: AES ENCRYPTION APX AND ADP
6 L999 ADD: FULL FP W/E5/KEYPAD/CLOCK/VU
6 QA01648 ADD: ADVANCED SYSTEM KEY - HARDWARE KEY
6 HKN6184C CABLE CH, PROGRAMMING,USB
6 HKN6233C APX CONSOLETTE RACK MOUNT KIT
1 F0016A MC IOT MAIN MODEL
1 VA00155 ADD:DC POWER CABLE
1 VA01370AA ADD: MC-EDGE
1 VA00985AA ADD: NO PIGGY_ MC-EDGE
1 QRN5066 PUNCHBLOCK W/PANEL
1 CDN6135 CABLE ASSY 25 PR M-NONE 25FT
1 VA00147 ADD: FRONT CABLE COVERS
1 DSIABDIN4 PANDUIT IABDIN4 4 RACK UNIT DIN RAIL FOR EIA 19" MOUNT 2 FHN0057 DIN RAIL STOPPER
2 VA00989AA ADD: 8DO EE 16DI 5-18 V /DRY
1 VA00009 ADD: AC POWER SUPPLY UNIT 12V / 5A DC OUTPUT
3 M37TSS9PW1 N APX8500 ALL BAND MP MOBILE
3 GA09007 ADD: OUT OF THE BOX WI-FI PROVISIONING
3 GA09001 ADD: WI-FI CAPABILITY
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
3 G66BN ADD: DASH MOUNT E5
3 W665 ADD: CONTROL STATION OPERATION
3 G91 ADD: CNTRL STATION PWR SUPPLY
3 G51 ENH: SMARTZONE OPERATION APX
3 G361 ENH: P25 TRUNKING SOFTWARE APX
3 G806 ENH: ASTRO DIGITAL CAI OP APX
3 G444 ADD: APX CONTROL HEAD SOFTWARE
3 GA01670 ADD: APX E5 CONTROL HEAD
3 G851 ADD: AES/DES-XL/DES-OFB ENCRYPTION AND ADP
3 G298 ENH: ASTRO 25 OTAR W/ MULTIKEY
3 GA01517 DEL: NO J600 ADAPTER CABLE NEEDED
3 W382 ADD: CONTROL STATION DESK GCAI MIC
3 QA01648 ADD: ADVANCED SYSTEM KEY - HARDWARE KEY
3 G142 ADD: NO SPEAKER NEEDED
3 HLN6042B TRAY BASE SPECTRA, COMPATIBLE WITH APX8500
3 GA00235 ADD: NO GPS ANTENNA NEEDED
3 G89 ADD: NO RF ANTENNA NEEDED
3 GA01607AA ADD: NO WI-FI ANTENNA NEEDED
3 G78 ADD: 3Y ESSENTIAL SERVICE
Antenna Assembly
1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
1 DSGSAKITD GROUND STRAP KIT - DIN
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 1 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE

CONNECTOR
15 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) 2 DSWKU WK-U, UNIVERSAL WEATHERPROOFING KIT
1 DSISNEMPC2MA
RF SPD, 125MHZ-1.0GHZ, COAXIAL NUCLEAR EMP, NM ANT NF

EQUIPMENT SIDE
200 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNFA01250B N FEMALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
5 DSGKS12AC GK-S12AC, STD GROUND KIT FOR 1/2" AIRCELL COAX 1 DSHG12 HG-12, LACE-UP GRIP FOR 1/2 COAX
7 DSSHU12
SH-U12, UNIVERSAL SNAP-IN HANGER FOR 1/2" AIRCELL COAX, PKG OF 10
1 DSGSAKITD GROUND STRAP KIT - DIN
25 DSAT012J50
AT012J50, 1/2" TRANSMISSION LINE,50OHM,BLACK

POLYETHYLENE JCKT PER FT
2 DSNMA01250B N MALE FOR 1/2 CABLE (USE WITH CT01250AIO-2) Equipment Spares
1 DLN8006 FRU: DL380 G10 POWER SUPPLY
1 DLN8007 FRU: DL380 G10 FAN
1 DLN6942 1.2 TB HARD DRIVE
1 DLN6971 FRU: HPE 9.5MM SATA DVD-RW OPTICAL DRIVE
1 DLN7018 DL 380 G9 ETHERNET CARD
1 DLN8013 FRU: DAS 4525 CHASSIS ONLY
1 DLN8014 FRU: DAS 4525 POWER SUPPLY
1 DLN8016 FRU: DAS 4125 JBOD MODULE
1 DLN8015 FRU: DAS 4525 CONTROLLER MODUL
1 DLN8017 FRU: 600GB HARD DRIVE, DAS 452
1 CKN6975

CABLE, DATA,CABLE, MINI-SAS HD TO MINI-SAS HD CABLE,
AWG30, LENGTH 1M"
1 T8493 EDGE & HUB ROUTER & FIREWALL - AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
1 CA03448AA ADD: STATEFUL FIREWALL
1 CLN1869 2930F 48-PORT SWITCH
1 DLN6966 FRU: GCP 8000/GCM 8000/GPB 8000
1 DLN6885 FRU: XCVR 7/800 MHZ V2
1 DLN6805 FRU: ENERGY EFFICIENT POWER SUPPLY
1 DLN6898 FRU: FAN MODULE
1 T8492 SITE ROUTER & FIREWALL- AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
1 CA03448AA ADD: STATEFUL FIREWALL
1 CLN1868 2930F 24-PORT SWITCH
1 SQM01SUM0333 MCG 8000 CONVENTIONAL GATEWAY
1 CA03714AA ADD: AC POWER
6 CA03717AA ADD: ACIM INTERFACE
6 CA03720AA ADD: ANALOG IP INTERFACE
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
6 CA03719AA ADD: DIGITAL IP INTERFACE
BDA Equipment
7 DSJSF1416NMSNMS
Coax Jumper, N Male Straight to N Male Straight, 6 ft, SF-141, Low PIM
1 DSADRFATN20 Attenuator (N Female, -20 dB)
300 DSAP6012J50RD
AirCell® Red Plenum, 1/2″, 50 Ohm, Corrugated (6 GHz),
Jacketed CMP, Conforms to NFPA-262, UL-444, Canadian CSA

22.2/FT6
7 DSNFP01250PIM
N Type, Female Connector for 1/2″ AirCell® Plenum & InConduit Cables, 50 Ohm (Optimized for PIM) 120 DSAC012J50
AirCell® In-Conduit, 1/2″, 50 Ohm, Black, Corrugated, UV Rated Polyethylene Jacket
1 DSNMPR01250PIM
N Type, Right Angle, Male Connector for 1/2″ AirCell® Plenum & In-Conduit Cables, 50 Ohm (Optimized for PIM)
Microwave Equipment
2 DSIXD360H04MJN
(N.America)(Passive) Indoor Wide Band Omni Antenna IXD360H04MJN 698-2700MHz, N-Female - Omni antenna wideband covering 698-2700MHz (700/800
Public Safety Band, 2G/3G/4G Network)
- Low Profile and suitable for Indoor application
- Compact ceiling mount and cost-effective design
- Not recommended for use with metal junction boxes or
installing onto metal sheet plating
1 DSRX08V1B3348UL
(N.America)(PS BDA)(Class B) CriticalPoint Public Safety BiDirectional Amplifier 2W Single Band 800MHz Class B BDA/Repeater, 806-817/851-
862MHz, 3 Sub-band, 33dBm DL, 27dBm UL, -48VDC, UL 2524 Standard Certified
1 DSCPBBUV148055UL
(N.America) CriticalPoint™ Battery Backup Unit
100-240VAC input, 48 VDC output, 55 Amp-Hour Power
System. UL 2524 Standard Certified
Supports 4 External Alarms + 7 Dry Contact Alarms
+.Emergency Power Off integration
Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
1 DSCPAPV1DCBUL
(N.America) CriticalPoint™ Public Safety Annunciator Panel Dedicated external Annunciator Panel for Comba Public Safety systems
Provides visual and audio annunciation. UL 2524 Standard Certified
1 DSDCFR05ON300CI
(N.America)(Passive) Wideband Directional Coupler DC-FR05- ON300C(I) Low PIM(-161dBc), 340-2700MHz, N Female, 300W • Wideband design covering 340-2700MHz - Public Safety
Band (UHF & 700/800MHz), up to 2.7GHz
• Available in 5, 6, 7, 8, 10, 13, 15 & 20dB values
• Suitable for indoor/outdoor environment
• High reliability and low insertion loss
1 DSIS50NXC2MA 125-1000 MHz Lightning Protector
1 DSCS03003430 Yagi Antenna Public Safety 700/800 (746-896MHz) 11 dBi 4 DQMW7009304001 Hoisting Grip for CNT-400 cable
2 DQMW30010194001 50 Ohm Braided Coaxial Cable - 75 meter 2 DQMWC000082M004
A PTP 820G, Dual Modem, Eth Only
2 DQMWC180082R029A PTP 820 RFU-C,18GHz,TR1560,ChF,Hi,19259-19710MHz 2 DQMWC180082R030A PTP 820 RFU-C,18GHz,TR1560,ChF,Lo,17699-18150MHz 4 DQMWN000081L006A TNC Male Right Angle for CNT-400 braided cable 2 DQMWN000082L028A PTP 820G Act.Key - 2nd Modem Activation 4 DQMWN000082L123A
PTP 820/850 Act.Key - Capacity 100M with ACM Enabled, Per Tx Chan
2 DQMWN180082D033A PTP 820 2' ANT,SP,18GHz,RFU-C TYPE&Std UBR220 - Andrew 2 DQMWN180082L046A PTP 820 RFU-C 18GHz Coupler KIT
2 DQMWN180082L049A PTP 820 RFU-C 18GHz Twist Adaptor KIT 4 DQMWWB3616H Coaxial Cable Installation Assembly Kit (W/O LPU End Kit) 4 DQMWWB3657A LPU End Kit PTP 800/820
1 DQMWWB3659 FCC M/W Freq Coordination Service
4 DQMWWB3618A Mains Lead- US 3pin to C5 (PTP800 AC-DC PSU) 4 DQMWWB3622A AC-DC Power Supply Convertor (no lead cable included) 1 DQMWC000082M004
A PTP 820G, Dual Modem, Eth Only
1 DQMWC180082R029A PTP 820 RFU-C,18GHz,TR1560,ChF,Hi,19259-19710MHz 1 DQMWC180082R030A PTP 820 RFU-C,18GHz,TR1560,ChF,Lo,17699-18150MHz 1 DQMWN000082L028A PTP 820G Act.Key - 2nd Modem Activation Signal Hill Police Department October 13, 2022
P25 System and Dispatch Upgrade PS-000127392
Warranty / Services
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted
FGM21PC12345

QT

Y NOMENCLATURE DESCRIPTION
2 DQMWN000082L123A
PTP 820/850 Act.Key - Capacity 100M with ACM Enabled, Per Tx Chan
1 DQMWWB3622A AC-DC Power Supply Convertor (no lead cable included) 1 DQMWWB3657A LPU End Kit PTP 800/820
KMF Server Equipment
1 T8749 ASTRO KEY MANAGEMENT FACILITY
1 ZA01180AA ADD: KMF SERVER AND WEB CLIENT SW
1 T8698 KMF DL360 G10 SERVER
1 TKN9285 RACK MOUNT KIT FOR CRYPTR II
1 SQM01SUM0222 KMF CRYPTR
1 CA00147AG ADD: BASIC SOFTWARE OPTION
1 CA00182AV ADD: AES 256 ENCRYPTION KIT
1 CA00144AE ADD: DES XL ENCRYPTION KIT
1 CA00143AF ADD: DES OFB ENCRYPTION KIT
1 T7885 MCAFEE WINDOWS AV CLIENT
1 CA02066AA AC Line Cord, North America
Section 4

4.1 4.2 Subscribers

QTY NOMENCLATURE DESCRIPTION
Police Portable Subscribers
50 H91TGD9PW7AN APX8000 DIGITAL PORTABLE RADIO
50 QA05508AA DEL: VHF BAND
50 QA05509AA DEL: UHF BAND
50 Q806 ADD: APCO DIGITAL CAI OPERATION
50 H38 ADD: SMARTZONE TRUNKING OPERATION
50 Q361 ADD: 9600 BAUD P25
50 Q498 ADD: OVER THE AIR REKEYING (OTAR)
50 Q15 ENH: AES/DES,DES-XL,DES-OFB
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QTY NOMENCLATURE DESCRIPTION
50 QA03400 REMOVE FCC MANDATE EXEMPTION
50 Q887 ENH: 5 YEAR SFS
50 NMN6274A

IMPRES XP RSM FOR APX W/ DUAL MIC NOISE SUPPRESSION,

3.5MM THRD JACK
11 NNTN8897A Multi unit Charger
50 NNTN8863A Signle Unit Charger
Police Mobile Subscribers
25 M37TSS9PW1 N APX8500 ALL BAND MOBILE RADIO
25 QA05508AA DEL: VHF BAND
25 QA05509AA DEL: UHF BAND
25 G806 ENH: ASTRO DIGITAL CAI OP APX
25 G51 ENH: SMARTZONE OPERATION APX
25 G361 ADD: P25 TRUNKING SOFTWARE
25 G298 ENH: ASTRO 25 OTAR W/ MULTIKEY
25 G851 ADD: AES/DES-XL/DES-OFB ENCRYPTION
25 GA00318 ENH: 5 YR WARRANTY
25 QA03400 DEL: FCC NARROWBANDING MANDATE
25 G67 ADD: REMOTE MOUNT MID POWER
25 W432 ADD: AUXILARY SPKR 13W (3.2OHM)
25 W22 ADD: PALM MICROPHONE
25 GA01513 ADD: ALL BAND RF ANTENNA
25 GA01517 ADD: NO J600 ADAPTER CABLE NEEDED
25 GA01670 ADD: APX E5 CONTROL HEAD
25 G444 ADD: APX CONTROL HEAD SOFTWARE
25 GA01606AA ADD: NO GPS/WI-FI ANTENNA NEEDED
Public Works Portable Subscribers
5 H51UCH9PW7AN APX 4000 7/800 MHZ MODEL 3 PORTABLE
5 Q667BB ADD: ADP ONLY (NON-P25 CAP COMPLIANT) (US ONLY) 5 QA02756AB ENH: 3600 OR 9600 TRUNKING BAUD SINGLE SYSTEM 5 Q887AT ADD: 5Y ESSENTIAL SERVICE
5 PMPN4174A CHGR DESKTOP SINGLE UNIT IMPRES, US/NA
Public Works Mobile Subscribers
5 M22URS9PW1BN APX4500 ENHANCED 7/800 MHZ MOBILE
5 GA00318AC ENH: 5 YEAR ESSENTIAL SVC
5 G67DQ ADD: REMOTE MOUNT O2 APXM
5 QA02756AD ADD: 3600 OR 9600 TRUNKING BAUD SINGLE SYSTEM Signal Hill Police Department October 13, 2022
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QTY NOMENCLATURE DESCRIPTION
5 B18CR ADD: AUXILIARY SPKR 7.5 WATT APX
5 GA00804AA ADD: APX O2 CH (GREY)
5 G444AH ADD: APX CONTROL HEAD SOFTWARE
5 G335AW ADD: ANT 1/4 WAVE 762-870MHZ
5 W22BA ADD: STD PALM MICROPHONE APX
5 G193AK ADD: ADP ONLY (NON-P25 CAP COMPLIANT) (US ONLY) 5 GA01606AA ADD: NO GPS/WI-FI ANTENNA NEEDED
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Section 5
Warranty / Services

5.1 Standard Warranty
Motorola Solutions will provide the Signal Hill PD Warranty services as outlined in the CSSA.

5.2 Essential Service Package
Motorola Solutions’ ASTRO® 25 Essential Services (“Essential Services”) provide an integrated and comprehensive sustainment program for fixed end network infrastructure equipment located at the network core, RF sites, and dispatch sites. Essential Services do not include maintenance for mobile devices, portable devices, or network backhaul equipment.

Essential Services consist of the following elements:
● Remote Technical Support.
● Network Hardware Repair.
● Security Update Service.

Each of these elements is summarized below.

5.2.1 Remote Technical Support
Motorola Solutions’ Remote Technical Support service provides telephone consultation for technical issues that require a high level of ASTRO 25 network knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions Centralized Managed Support Operations (“CMSO”) organization by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues.

Motorola Solutions applies leading industry standards in recording, monitoring, escalating, and reporting for technical support calls from its contracted customers to provide the support needed to maintain mission-critical systems.

4.1.1.1Remote Technical Support – Description of Service The CMSO organization’s primary goal is Customer Issue Resolution (“CIR”), providing incident restoration and service request fulfillment for Motorola Solutions’ currently supported infrastructure. This team of highly skilled, knowledgeable, and experienced specialists is an integral part of the support and technical issue resolution process. The Signal Hill Police Department October 13, 2022
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CMSO supports the Customer remotely using a variety of tools, including fault diagnostics tools, simulation networks, and fault database search engines.

Calls requiring incidents or service requests will be logged in Motorola Solutions’ Customer Relationship Management (“CRM”) system, and Motorola Solutions will track the progress of each incident from initial capture to resolution. This helps ensure that technical issues are prioritized, updated, tracked, and escalated as necessary, until resolution. Motorola Solutions will advise and inform Customer of incident resolution progress and tasks that require further investigation and assistance from the Customer’s technical resources.

The CMSO Operations Center classifies and responds to each technical support request in accordance with Section 1.4: Priority Level Definitions and Response Times.

This service requires the Customer to provide a suitably trained technical resource that delivers maintenance and support to the Customer’s system, and who is familiar with the operation of that system. Motorola Solutions provides technical consultants to support the local resource in the timely closure of infrastructure, performance, and operational issues.

4.1.1.2Remote Technical Support - Scope
The CMSO Service Desk is available via telephone 24 hours per day, 7 days per week, and 365 days per year to receive and log requests for technical support. Remote Technical Support service is provided in accordance with Section 1.4: Priority Level Definitions and Response Times.

5.2.1.1Remote Technical Support - Inclusions
Remote Technical Support service will be delivered for Motorola Solutions-provided infrastructure, including integrated third-party products.

4.1.1.3Remote Technical Support – Motorola Responsibilities ● Maintain availability of the Motorola Solutions CMSO Service Desk via telephone (800- MSI-HELP) 24 hours per day, 7 days per week, and 365 days per year to receive, log, and classify Customer requests for support.
● Respond to incidents and technical service requests in accordance with Section 1.4:

Priority Level Definitions and Response Times.
● Provide caller a plan of action outlining additional requirements, activities, or information required to achieve restoral/fulfillment.
● Maintain communication with the Customer in the field as needed until resolution of the incident.
● Coordinate technical resolutions with agreed upon third-party vendors, as needed. ● Escalate support issues to additional Motorola Solutions technical resources, as applicable.
● Determine, in its sole discretion, when an incident requires more than the Remote Technical Support services described in this SOW and notify the Customer of an alternative course of action.

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4.1.1.4Remote Technical Support – Limitations and Exclusions The following activities are outside the scope of the Remote Technical Support service:
● Emergency on-site visits required to resolve technical issues that cannot be resolved by the CMSO working remotely with the Customer’s technical resource. ● Customer training.
● Remote Technical Support for network transport equipment or third-party products not sold by Motorola Solutions.
● Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion.

4.1.1.5Remote Technical Support – Signal Hill Responsibilities ● Prior to contract start date, provide Motorola Solutions with pre-defined information necessary to complete Customer Support Plan (“CSP”).
● Submit timely changes in any information supplied in the CSP to the Customer Support Manager (“CSM”).
● Contact the CMSO Service Desk to engage the Remote Technical Support service when needed, providing the necessary information for proper entitlement services. This information includes, but is not limited to, the name of contact, name of Customer, system ID number, site(s) in question, and a brief description of the problem that contains pertinent information for initial issue classification. ● Maintain suitably trained technical resources familiar with the operation of the Customer’s system to provide field maintenance and technical maintenance services for the system.
● Supply suitably skilled and trained on-site presence when requested. ● Validate issue resolution in a timely manner prior to close of the incident. ● Acknowledge that incidents will be addressed in accordance with Section 1.4: Priority Level Definitions and Response Times.
● Cooperate with Motorola Solutions, and perform all acts that are reasonable or necessary to enable Motorola Solutions to provide Remote Technical Support. ● In the event that Motorola Solutions agrees in writing to provide supplemental Remote Technical Support to third-party elements provided by the Customer, the Customer agrees to obtain all third-party consents or licenses required to enable Motorola Solutions to provide the service.

5.2.2 Network Hardware Repair with Advanced Replacement Motorola Solutions will provide hardware repair for Motorola Solutions and select third-party infrastructure equipment supplied by Motorola Solutions. A Motorola Solutions authorized repair depot manages and performs the repair of Motorola Solutions supplied equipment, and coordinates equipment repair logistics.

5.2.2.1Network Hardware Repair W/ Advanced Replacement – Description of Service Infrastructure components are repaired at Motorola Solutions-authorized Infrastructure Depot Operations (“IDO”). At Motorola Solutions’ discretion, select third-party infrastructure may be sent to the original equipment manufacturer or third-party vendor for repair.

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Network Hardware Repair is also known as Infrastructure Repair.

5.2.2.2Network Hardware Repair W/ Advanced Replacement – Scope Repair authorizations are obtained by contacting the Centralized Managed Support Operations (“CMSO”) organization Service Desk, which is available 24 hours a day, 7 days a week. Repair authorizations can also be obtained by contacting the Customer Support Manager (“CSM”).

5.2.2.3Network Hardware Repair W/ Advanced Replacement – Inclusions This service is available on Motorola Solutions-provided infrastructure components, including integrated third-party products. Motorola Solutions will make a commercially reasonable effort to repair Motorola Solutions manufactured infrastructure products after product cancellation. The post-cancellation support period of the product will be noted in the product’s end-of-life (“EOL”) notification.

5.2.2.4Network Hardware Repair W/ Advanced Replacement – Motorola Solutions Responsibilities
● Provide the Customer access to the CMSO Service Desk, operational 24 hours a day and 7 days per week, to request repair service.
● Provide repair return authorization numbers when requested by the Customer. ● Receive malfunctioning infrastructure components from the Customer and document its arrival, repair, and return.
● Conduct the following services for Motorola Solutions infrastructure:
● Perform an operational check on infrastructure components to determine the nature of the problem.
● Replace malfunctioning components.
● Verify that Motorola Solutions infrastructure components are returned to applicable Motorola Solutions factory specifications.
● Perform a box unit test on serviced infrastructure components. ● Perform a system test on select infrastructure components. ● Conduct the following services for select third-party infrastructure:
● When applicable, perform pre-diagnostic and repair services to confirm infrastructure component malfunctions and prevent sending infrastructure components with No Trouble Found (“NTF”) to third-party vendor for repair. ● When applicable, ship malfunctioning infrastructure components to the original equipment manufacturer or third-party vendor for repair service. ● Track infrastructure components sent to the original equipment manufacturer or thirdparty vendor for service. ● When applicable, perform a post-test after repair by original equipment manufacturer or third-party vendor to confirm malfunctioning infrastructure components have been repaired and function properly in a Motorola Solutions system configuration. ● Reprogram repaired infrastructure components to original operating parameters based on software and firmware provided by the Customer, as required in Section 1.3.2.6. If the Customer’s software version and configuration are not provided, shipping will be delayed. If the repair depot determines that infrastructure components are Signal Hill Police Department October 13, 2022
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malfunctioning due to a software defect, the repair depot reserves the right to reload these components with a different but equivalent software version. ● Properly package repaired infrastructure components.
● Ship repaired infrastructure components to Customer-specified address during normal operating hours of Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Standard Time (“CST”), excluding holidays. Infrastructure component will be sent using two-day air shipping unless the Customer requests otherwise. Motorola Solutions will pay for shipping unless the Customer requests shipments outside of the above mentioned standard business hours or carrier programs, such as next flight out (“NFO”). In such cases, the Customer will be responsible for paying shipping and handling charges.

5.2.2.5Network Hardware Repair W/ Advanced Replacement – Limitations and Exclusions
Motorola Solutions may return infrastructure equipment that is no longer supported by Motorola Solutions, the original equipment manufacturer, or a third-party vendor without repairing or replacing it. The following items are excluded from this service:
● All Motorola Solutions infrastructure components over the post-cancellation support period.
● All third-party infrastructure components over the post-cancellation support period. ● All broadband infrastructure components over the post-cancellation support period. ● Physically damaged infrastructure components.
● Third-party equipment not shipped by Motorola Solutions. ● Consumable items including, but not limited to, batteries, connectors, cables, toner or ink cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse. ● Video retrieval from digital in-car video equipment.
● RF infrastructure and backhaul components, including but not limited to, antennas, transmission lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers and bi-directional amplifiers), logging recorders, data talker wireless transmitters, short haul modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS’s, and test equipment.
● Racks, furniture, and cabinets.
● Non-standard configurations, customer-modified infrastructure, and certain third party infrastructure.
● Firmware or software upgrades.

5.2.2.6Network Hardware Repair W/ Advanced Replacement – Signal Hill Responsibilities
● Contact or instruct servicer to contact the Motorola Solutions CMSO organization, and request a return authorization number prior to shipping malfunctioning infrastructure components.
● Provide model description, model number, serial number, type of system, software and firmware version, symptom of problem, and address of site location for spare infrastructure components.
● Indicate if Motorola Solutions or third-party infrastructure components being sent in for service were subjected to physical damage or lightning damage.

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● Follow Motorola Solutions instructions regarding including or removing firmware and software applications on infrastructure components being sent in for service. ● In the event that the Customer requires repair of equipment that is not contracted under this service at the time of request, the Customer acknowledges that charges may apply to cover shipping, labor, and parts. Motorola Solutions and the Customer will collaborate to agree on payment vehicle that most efficiently facilitates the work, commensurate with the level of urgency that is needed to complete the repair. ● Properly package and ship the malfunctioning component, at the Customer’s expense.

The Customer is responsible for properly packaging the malfunctioning infrastructure component to ensure it is not damaged in-transit and arrives in repairable condition. ● Clearly print the return authorization number on the outside of the packaging. ● Maintain versions and configurations for software, applications, and firmware to be installed on repaired equipment.
● Provide Motorola Solutions with proper software and firmware information to reprogram equipment after repair, unless current software has caused this malfunction. ● Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide hardware repair services to the Customer. ● At the Customer’s cost, obtain all third-party consents or licenses required to enable Motorola Solutions to provide the service.

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5.2.2.7 Network Hardware Repair W/ Advanced Replacement – Repair Process Figure 5-1: Repair Decision Process
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Table 5-1: Shipping Charges and Default Mail Service:

Service Advanced Replacement Charges
Responsibility
Advanced Replacements (Normal Business Hours)
Shipped FedEx Overnight or equivalent
Motorola Solutions Loaner Shipping Outbound to Customer Loaner Repair and Return Shipping Outbound to Customer
Advanced Replacements (Next Flight Out or Other)
Customer
Exchanges or Loaners Shipped Outbound to Customer by NonMotorola Carrier* Loaner Repair Shipping Inbound to Motorola Solutions
Loaner Installation Labor
*Motorola Solutions shipping carrier – FedEx

5.2.3 Security Update Service
Motorola Solutions’ ASTRO 25 Security Update Service (“SUS”) provides pretested security updates, minimizing cyber risk and software conflicts. These security updates contain operating system security patches and antivirus definitions that have been validated for compatibility with ASTRO 25 systems. Security update delivery is determined by the options included as part of this service. Section 5.2.3.3: Inclusions indicates if options are included as part of this service.

5.2.3.1 Description of Service
Motorola Solutions uses a dedicated information assurance lab to test and validate security updates. Motorola Solutions deploys and tests security updates in the lab to check for and prevent potential service degradation.

Motorola Solutions releases tested, compatible security updates for download and installation. Once security updates are verified by the SUS team, Motorola Solutions uploads them to a secure website and sends a release notification email to the Customer contact to inform them that the security update release is available. If there are any recommended configuration changes, warnings, or workarounds, the SUS team will provide documentation with the security updates on the secure website.

With the base service, the Customer will be responsible for downloading security updates, installing them on applicable components, and rebooting updated components. Additional options are available for Motorola Solutions to deploy security updates, reboot servers and workstations, or both.

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5.2.3.1.1 On-site Delivery
If On-site Delivery is included with SUS, Motorola Solutions provides trained technician(s) to install security updates at the Customer’s location. The technician downloads and installs available security updates and coordinates any subsequent server and workstation reboots.

5.2.3.1.2 Reboot Support
If Reboot Support is included with SUS, Motorola Solutions provides technician support to reboot impacted Microsoft Windows servers and workstations after operating system security patches have been installed.

5.2.3.2 Scope
SUS includes pretested security updates for the software listed in Table 5-1. This table also describes the release cadence for security updates.

Table 5-1: Update Cadence
Software Update Release Cadence
Antivirus Definition Files Weekly
Microsoft Windows Monthly
Microsoft Windows SQL Server Quarterly
Microsoft Windows third party (Adobe Reader) Monthly
Red Hat Linux (RHEL) Quarterly
VMWare ESXi Hypervisor Quarterly
PostgreSQL
(From ASTRO 25 7.14 and newer major releases)
Quarterly
McAfee Patch(es) Quarterly
Dot Hill DAS Firmware Quarterly
HP SPP Firmware Quarterly
QNAP Firmware Quarterly

5.2.3.3 Inclusions
Supported ASTRO 25 core types and security update delivery methods are included in Table 5-2. This table indicates if Motorola Solutions will provide any SUS optional services to the Customer. SUS supports the current Motorola Solutions ASTRO 25 system release and aligns with the established Software Support Policy (SwSP).

Motorola Solutions reserves the right to determine which releases are supported as business conditions dictate. Additional charges may apply in the event of supporting older releases. Contact Motorola Solutions’ assigned Customer Support Manager (“CSM”) for the latest supported releases.

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Table 5-2: SUS Packages
Service ASTRO 25
Core Type
Included
Security Update Service
Customer Self-installed
L Core
M Core
Simplified Core
X
Security Update Service with Reboot
Support
L Core
M Core
Simplified Core
Security Update Service with On-site
Delivery
L Core
M Core
Simplified Core
Responsibilities for downloading and installing security updates and rebooting applicable hardware are detailed in Section 5.2.3.7: Installation and Reboot Responsibilities.

5.2.3.4 Motorola Solutions Responsibilities
● On the release schedule in Section 5.2.3.2: Scope, review relevant and appropriate security updates released by Original Equipment Manufacturer (“OEM”) vendors. ● Release tested and verified security updates to Motorola Solutions’ secure website. ● Publish documentation for installation, recommended configuration changes, any identified issue(s), and remediation instructions for each security update release. ● Include printable labels the Customer may use if downloading security updates to a disk. ● Send notifications by email when security updates are available to download from the secure website.

5.2.3.5 Limitations and Exclusions
● Systems with non-standard configurations that have not been certified by Motorola Solutions’ Systems Integration and Test (“SIT”) team are specifically excluded from this service, unless otherwise agreed in writing by Motorola Solutions. ● Interim or unplanned releases outside the supported release cadence. ● Service does not include pretested intrusion detection system (“IDS”) signature updates for IDS solutions. However, select vendor IDS signature updates are made available via the secure website. The available vendors may change pursuant to Motorola Solutions' business decisions. The Customer is responsible for complying with all IDS licensing requirements and fees, if any.
● This service does not include releases for Motorola Solutions products that are not ASTRO 25 L, M, and Simplified Core radio network infrastructure equipment. The following are examples of excluded products: WAVE PTX™, Critical Connect, and VESTA® solutions.
● K Core ASTRO 25 systems are excluded.
● Motorola Solutions product updates are not included in these services. ● Shared network infrastructure firmware, such as transport and firewall firmware, are not included in these services.

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5.2.3.6 Customer Responsibilities
● Provide Motorola Solutions with predefined information necessary to complete a Customer Support Plan (“CSP”) prior to the Agreement start date. ● Provide timely updates on changes of information supplied in the CSP to Motorola Solutions’ assigned CSM.
● Update Motorola Solutions with any changes in contact information, specifically for authorized users of Motorola Solutions’ secure website. ● Provide means for accessing Motorola Solutions’ secure website to collect the pretested files.
● Implement recommended remediation(s) on the Customer’s system, as determined necessary by the Customer.
● Adhere closely to the Motorola Solutions Centralized Managed Support Operations (“CMSO”) troubleshooting guidelines provided upon system acquisition. Failure to follow CMSO guidelines may cause the Customer and Motorola Solutions unnecessary or overly burdensome remediation efforts. In such cases, Motorola Solutions reserves the right to charge an additional fee for the remediation effort. ● Upgrade system to a supported system release when needed to continue service.

Contact Motorola Solutions’ assigned CSM for the latest supported releases. ● Comply with the terms of applicable license agreements between the Customer and non-Motorola Solutions software copyright owners.

5.2.3.7 Installation and Reboot Responsibilities
Installation and Reboot responsibilities are determined by the specific SUS package being purchased. Table 5-3 contains the breakdown of responsibilities. Section 5.2.3.3: Inclusions indicates which services are included.

Microsoft Windows servers and workstations often need to be rebooted before security updates take full effect and mitigate vulnerabilities.

Table 5-3: Installation and Reboot Responsibilities Matrix SUS
Package
Motorola Solutions
Responsibilities
Customer Responsibilities
Security
Update
Service
Customer
Self-installed
Deploy pretested files to the
Customer’s system as instructed in the
“Read Me” text provided on Motorola
Solutions’ secure website.

When a security update requires a
reboot, reboot servers and
workstations after security updates are
installed.

Security
Update
Service with
On-site
Delivery
Dispatch a technician to deploy
pretested files to the Customer’s
system.

When a security update requires
a reboot, reboot servers and
workstations after security
updates are installed.

Acknowledge Motorola Solutions will
reboot servers and workstations, and
agree to timing.

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SUS
Package
Motorola Solutions
Responsibilities
Customer Responsibilities
Security
Update
Service with
Reboot
Support
When a security update requires
a reboot, dispatch a technician to
reboot servers and workstations
after security updates are
installed
Deploy pretested files to the
Customer’s system as instructed in the
“Read Me” text provided on Motorola
Solutions’ secure website.

5.2.3.8 Disclaimer
This service tests OEM security updates. Delivering security updates for specific software depends on OEM support for that software. If an OEM removes support (end-of-life) from deployed software, Motorola Solutions will work with the OEM to reduce the impact, but may remove support for the affected software from this service without notice.

OEMs determine security update schedules, supportability, or release availability without consultation from Motorola Solutions. Motorola Solutions will obtain and test security updates when they are made available, and incorporate those security updates into the next appropriate release.

Motorola Solutions disclaims any warranty with respect to pretested database security updates, hypervisor patches, operating system software patches, intrusion detection sensor signature files, or other third-party files, express or implied. Further, Motorola Solutions disclaims any warranty concerning non-Motorola Solutions software and does not guarantee Customers' systems will be error-free or immune to security breaches as a result of these services.

5.2.4 Motorola Solutions Service Delivery Ecosystem
Advanced Services are delivered through a tailored combination of field service personnel, centralized teams, product repair depots, and MyView Portal. These service resources will collaborate to swiftly analyze network issues, accurately diagnose root causes, and efficiently resolve issues to return the network to normal operation.

Motorola Solutions services will be delivered by staff experienced in servicing missioncritical networks. Motorola Solutions uses the Information Technology Infrastructure Library (ITIL) framework to define service tasks based on industry-recognized best practices. As staff perform tasks, service incident information will be available to Signal Hill Police Department administrators and personnel through MyView Portal.

Service activities and Motorola Solutions’ service team are described in more detail below.

4.1.1.6 Centralized Managed Support Operations
The cornerstone of Motorola Solutions’ support process is the Centralized Managed Support Operations (“CMSO”) organization, which includes the Service Desk and technical support teams. The CMSO is staffed 24x7x365 by experienced personnel, including service desk specialists, security analysts, and operations managers.

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The Service Desk provides a single point of contact for all service related items, including communications between the Customer, Motorola Solutions, and third-party subcontractors.

The Service Desk processes service requests, service incidents, change requests, and dispatching, and communicates with stakeholders in accordance with pre-defined response times.

All incoming transactions through the Service Desk are recorded, tracked, and updated through the Motorola Solutions Customer Relationship Management (“CRM”) system. The Service Desk also documents Customer inquiries, requests, concerns, and related tickets.

The CMSO coordinates with the field service organization that will serve the Customer locally.

5.2.4.1 Customer Support Manager
A Motorola Solutions Customer Support Manager (“CSM”) will be the Customer’s key point of contact for defining and administering services. The CSM’s initial responsibility is to create the Customer Support Plan (“CSP”) in collaboration with Signal Hill Police.

The CSP functions as an operating document that personalizes the services described in this document. The CSP contains Customer-specific information, such as site names, site access directions, key contact persons, incident handling instructions, and escalation paths for special issues. The CSP also defines the division of responsibilities between the Signal Hill Police and Motorola Solutions so response protocols are pre-defined and well understood when the need arises.

The CSP governs how the services will be performed and will be automatically integrated into this Statement of Work by this reference. The CSM and Customer will review and amend the CSP on a mutually agreed cadence so the CSP remains current and effective in governing the Essential Services.

5.2.4.2 Repair Depot
The Motorola Solutions Repair Depot will provide SHPD with a central repair location. This will eliminate the need to send network equipment to multiple vendor locations for repair.

Motorola Solutions tracks products sent to the Depot via a case management system throughout the repair process. This system will enable Signal Hill Police Department representatives to check repair status, from inbound shipment to return.

5.2.4.3 MyView Portal
To provide SHPD with quick access to service details, Motorola Solutions will provide our MyView Portal online network information tool. MyView Portal provides our customers with real-time critical network and services information through an easy-to-use graphical interface.

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Figure 5-2: MyView Portal offers real-time, role-based access to critical network and services information.

With MyView Portal, Signal Hill Police Departments administrators will be able to monitor system health and maintenance updates. Capabilities include:
● Viewing network and support compliance.
● Viewing incident reports.
● Updating and creating incidents.
● Checking system update status.
● Receiving pro-active notifications regarding updates.

Available 24x7x365 from any web-enabled device, the information provided by MyView will be based on your needs and user access permissions, ensuring that the information displayed is secure and pertinent to your operations.

5.2.5 Priority Level Definitions and Response Times
Table 6-5 describes the criteria Motorola Solutions uses to prioritize incidents and service requests, and lists the response times for those priority levels.

Table 5-5: Priority Level Definitions and Response Times Incident
Priority
Incident Definition Initial Response Time
Critical P1 Core: Core server or core link failure. No redundant server or link available.

Sites/Subsites: Primary site down. Two RF sites or
more than 10% of RF sites down, whichever is
greater.

Consoles: More than 40% of a site’s console
positions down.

Conventional Channels: Conventional Channel
Gateways (CCGW) down without redundant
gateways available.

Response provided 24/7 until service
restoration.

Technical resource will acknowledge
incident and respond within 1 hour of CMSO
logging incident.

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Security Features: Security is non-functional or
degraded.

High P2 Core: Core server or link failures. Redundant server or link available.

Consoles: Between 20% and 40% of a site’s console
positions down.

Sites/Subsites: One RF site or up to 10% of RF
sites down, whichever is greater.

Conventional Channels: Up to 50% of CCGWs
down. Redundant gateways available.

Network Elements: Site router, site switch, or GPS
server down. No redundant networking element
available.

Response provided 24/7 until service
restoration.

Technical resource will acknowledge
incident and respond within 4 hours of
CMSO logging incident.

Medium
P3
Consoles: Up to 20% of a site’s console positions
down.

Conventional Channels: Single channel down.

Redundant gateway available.

Network Elements: Site router/switch or GPS server
down. Redundant networking element available.

Response provided during normal business
hours until service restoration.

Technical resource will acknowledge
incident and respond within 1 Business Day
of CMSO logging incident.

Low P4 Service Requests: Minor events and warnings in the system. Preventative and planned maintenance
activities (scheduled work).

Response provided during normal business
hours.

Motorola Solutions will acknowledge and
respond within 1 Business Day.

5.3 ActiveEye Managed Detection and Response
Identifying and mitigating cyber threats requires a reliable solution that supplies the right data to cybersecurity experts. With the Managed Detection and Response solution, Motorola Solutions will provide Signal Hill Police Department with access to our ActiveEye Security Platform, along with 24/7 support from specialized security technologists, who will monitor your mission critical network against threat and intrusion.

Motorola Solutions’ Managed Detection and Response solution will secure Signal Hill Police Departments ASTRO 25 system through a combination of ActiveEye technology and the expertise of Motorola Solutions’ cybersecurity analysts in our Security Operations Center (SOC). As we move forward with implementing Managed Detection and Response, we will collaborate with Signal Hill Police Departments personnel to customize the solution to your needs.

4.1.2 ActiveEye Security Management Platform
The ActiveEye Security Platform collects, manages, and analyzes security event streams from ActiveEye Remote Security Sensors installed on an ASTRO 25 network and applicable Customer Enterprise Network (CEN) environments.

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Built-in analytics examine multiple real-time threat intelligence feeds, reference past events, and follow defined playbooks to automate most analyst actions. Analytics also prioritize manual investigations to more quickly address those that require remediation.

As a Security Orchestration, Automation, and Response (SOAR) platform, ActiveEye speeds up remediation, using defined or custom playbooks to automatically investigate and respond to threats. ActiveEye’s automatic investigation capabilities include looking up threat intelligence, querying past data, adding recommended action notes to cases, and bringing event details to the main investigation screen. Its automatic response capabilities include changing alert priority, closing an alert, blocklisting files, removing files from systems or isolating a host from the network.

This automated approach to threat identification and remediation enables key event data to be passed to SOC analysts more quickly. With ActiveEye, SOC analysts can shift their focus to more complex investigation and response tasks.

ActiveEye Remote Security Sensor
Motorola Solutions deploys the ActiveEye Remote Security Sensors (AERSS) as a hardware appliance. It integrates the ActiveEye platform with network elements by enabling the collection of logs, analyzing network traffic, and scanning elements for vulnerabilities.

Once deployed into ASTRO 25 networks and the CEN, the sensors monitor for security events and pass security information to the ActiveEye Security Platform.

5.3.1 ActiveEye Managed Security Portal
The ActiveEye Managed Security Portal will coordinate security efforts between SHPD and Motorola Solutions. From this central point, SHPD will be able to view threat insights, event investigations, security reports, threat advisories, and the status of security cases.

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Figure 5-2: ActiveEye Interface
Dashboard
Key information in the ActiveEye Portal is summarized on the dashboard. This dashboard provides details about open alerts, an overview of alert categories, alert processing, key performance indicators (KPI), open security cases, and recent threat advisories. Users can also access more in-depth information, like security cases, alert details, alert trends, reports, and group communications.

Security Cases
When SHPD and Motorola Solutions identify a threat, the SOC will create a security case.

Through the ActiveEye Portal, SHPD will be able to view details of current or past cases, create new cases, or respond to ongoing cases.

Alert Details and Trends
Alerts can be evidence of a past, active, or developing threat. ActiveEye records relevant data for each alert, enabling users to quickly view its trigger, the systems it impacts, and any actions taken to address the alert.

ActiveEye Portal also provides tools for reviewing groups of alerts based on key attributes or time periods. Attribute filters enable users to toggle which alert groups ActiveEye Portal shows, helping to spot trends or threat activity. Users can also compare alert logs for specific time periods to determine if specific trends are associated with a threat or are false positives.

Investigations and Reporting
ActiveEye Portal includes robust ad hoc reporting capabilities, which will provide important, additional information about active and historical threats. Users can share information outside of the ActiveEye Portal by downloading reports in .csv or .json format.

In addition to ad hoc reporting, ActiveEye Portal can provide a daily email summary and monthly report. Daily email summaries can include alert counts, security cases opened or closed, saved queries that have new data, and detailed endpoint security statistics. If needed, ActiveEye Portal can send one or more summary emails with different content for different groups. Monthly reports are available as a PDF download.

Security Advisories
Security Advisories are messages initiated from the SOC that share information on active threats with Signal Hill Police Departments security teams. These advisories guide security teams on how to best take action against a threat and inform them where to get more information.

Information Sharing
The ActiveEye Portal includes several other functions for sharing information. Automatic security alerts notify pre-defined contacts of incidents, based on incident priority.

Other information-sharing functions include:

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● SOC Bulletins - Instructions from SHPD or the SOC that analyst’s reference when creating security cases. These can communicate short-term situations where a security case may not be required, such as during testing or maintenance windows. ● Customer Notebook - The SOC will use the Customer Notebook to document Signal Hill Police Departments environment and any specific network implementation details assisting the SOC investigation of security cases.
● Contact Procedures - Escalation procedures and instructions on who to contact if an incident occurs. Contact procedures include instructions and procedures for specific security incident levels. The SOC and SHPD will jointly manage contact procedures.

User Access
User access settings make it simple to add, update, and remove access to the ActiveEye Portal. Users may be given administrative access, allowing them to perform administrative tasks, such as setting up new service connectors, resetting passwords, and setting up multifactor authentication for other users.

5.3.2 ActiveEye Service Modules
ActiveEye delivers service capability by integrating one or more service modules. These modules provide ActiveEye analytics more information to correlate and a clearer vision of events on Signal Hill Police Departments network. In addition, modules enable security teams and analysts to more easily access and compare data from these disparate systems.

The following subsections describe each ActiveEye service module in detail.

Log Collections / Analytics
The ActiveEye Remote Security Sensor (AERSS) deployed in the system collects logs and other information from applicable servers, workstations, and network components to enable comparison and analysis of data from across the network. Several analytics components and security policies process log data to identify policy violations and suspicious activity. If ActiveEye detects an event of interest that may represent a threat, it will alert analysts based on Signal Hill Police Departments settings.

The ActiveEye Security Platform retains raw data of every event and classifies it for short term storage or long term archive. Logs in short term storage are available for simple query and are most likely only accessed during security incident investigations. Long term archives store security logs for a default of 1 year or for up to 7 years, preserving historical data to meet compliance regulations and to support investigations and threat hunts.

Log sources in data centers or on Signal Hill Police Departments premises will use the ActiveEye Remote Security Sensor to aggregate logs and securely forward them to ActiveEye for analysis and archiving.

Network Detection
AERSS deployed in the CEN constantly monitors traffic passing across, into, or out of infrastructure. Network Detection models network communications using packet level and flow level analysis. This enables analytics to identify anomalous behavior that is not captured by pre-defined traffic signatures, including activity over encrypted connections.

Network Detection forwards detected suspicious activity to the SOC for further analysis.

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5.3.3 ActiveEye Security Operations Center Services
The ASTRO 25 Managed Detection and Response Service includes ongoing monitoring by Motorola Solutions cybersecurity analysts at our Security Operations Center (SOC). These analysts will monitor Signal Hill Police Departments ActiveEye connected networks, applications, and devices for security threats on a 24x7 basis. The SOC team operates from secure, redundant locations in the United States, and can securely operate at remote locations if necessary. Team members complete regular training on customer data management and privacy to protect sensitive customer data. Based on their broad security experience, the SOC’s analysts will recommend security device configurations, and implement playbooks to increase focus on the most critical threats.

If a threat investigation requires input from Signal Hill Police Departments security contacts, the SOC will create a Security Case and follow defined escalation procedures for each priority level. The ActiveEye Portal will enable Signal Hill Police Departments personnel to view security cases and event investigation history.

In the event of a potential incident, the SOC will use data available in ActiveEye and access Signal Hill Police Departments system to determine the extent of malicious activity. If needed, the SOC will add more detection policies to Signal Hill Police Departments service modules.

5.4 System Upgrade Agreement II
Utilizing the ASTRO® 25 System Upgrade Agreement (“SUA”) service, the ASTRO25 system is able to take advantage of new functionality and security features while extending the operational life of the system. Motorola Solutions continues to make advancements in on-premise and cloud technologies to bring value to our customers. Cloud technologies enable the delivery of additional functionality through frequent updates ensuring the latest in ASTRO 25 is available at all times.

This Statement of Work (“SOW”), including all of its subsections and attachments is an integral part of the applicable agreement (“Agreement”) between Motorola Solutions, Inc. (“Motorola Solutions”) and the Signal Hill Police Department (“Customer”).

The Customer is required to keep the system within a standard support period as described in Motorola Solutions’ Software Support Policy (“SwSP”).

4.1.3 Description of Services
The ASTRO System Upgrade Agreement periodically provides upgrades to system software and cloud platforms, with associated implementation services and hardware changes, to keep the overall ASTRO 25 system in a supportable state for maintenance, repair, overall network health, and security.

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5.4.1 Scope
As system releases become available, Motorola Solutions agrees to provide the Customer with the software, hardware and implementation services required to execute up to one system infrastructure upgrade in each eligible upgrade window over the term of this agreement. The term of the agreement is listed in Table 5-6: SUA Term. The eligible upgrade windows and their duration are illustrated in Table 5-7: Eligible Upgrade Window.

If needed to perform the software upgrades, Motorola Solutions will provide updated and/or replacement hardware for covered infrastructure components. System release upgrades, when executed, will provide an equivalent level of functionality as that originally purchased and deployed by the Customer. At Motorola Solutions’ option, new system releases may introduce new features or enhancements that Motorola Solutions may offer for purchase.

These new features, available separately for purchase, are not part of the System Upgrade Agreement.

With the addition of the cloud services, Motorola Solutions agrees to provide continuous updates to the cloud core to enable the delivery of additional functionality. Cloud updates will be more frequent than the ASTRO 25 system release upgrades and will occur outside the defined eligible upgrade windows in Table 5-7: Eligible Upgrade Window. Motorola Solutions may in its sole discretion automatically apply the cloud updates as they become available.

Table 5-6: SUA Term
Duration 5 Year(s)
Table 5-7: Eligible Upgrade Window
First Eligible Upgrade
Window
Second Eligible Upgrade
Window
Third Eligible Upgrade
Window
Duration: Duration: Duration:

Year 1 Year 3 Year 5
The methodology for executing each system upgrade is described in Section 5.4.4: Upgrade Planning and Preparation through Section 5.4.7: Upgrade Completion.

ASTRO 25 SUA pricing is based on the system configuration outlined in Section 5.4.11:

System Pricing Configuration. This configuration is to be reviewed annually from the contract effective date. Any change in system configuration may require an ASTRO 25 SUA price adjustment.

The price quoted for ASTRO 25 SUA requires the Customer to choose a certified system upgrade path in Section 5.4.10: ASTRO 25 System Release Upgrade Paths. Should the Customer elect an upgrade path other than one listed in Section 5.4.10: ASTRO 25 System Release Upgrade Paths, the Customer agrees that additional fees may be incurred to complete the implementation of the system upgrade. In this case, Motorola Solutions agrees to provide a price quotation for any additional materials and services necessary.

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5.4.2 Inclusions
The ASTRO 25 SUA only covers the products that are outlined in this section and does not cover all products. Refer to Section 5.4.8: Limitations and Exclusions for examples of exclusions and limitations.
1 The ASTRO 25 SUA covers ASTRO 25 certified software releases for the following products provided they were present at the time of contract execution and provided as part of the ASTRO 25 certified solution:
● Servers.
● Workstations.
● Laptops.
● Firewalls.
● Routers.
● LAN switches.
● MCC 7100 Dispatch Consoles.
● MCC 7500 Dispatch Consoles.
● MCC 7500E Dispatch Consoles.
● GTR 8000 Base Stations.
● GCP 8000 Site Controllers.
● DSC 8000 Site Controllers.
● GCM 8000 Comparators.
● Motorola Solutions logging interface equipment.
● PBX switches for telephone interconnect.
● NICE and Verint IP logging solutions (if software, hardware and lifecycle purchased through Motorola Solutions).
2 The following hardware components, if originally provided by Motorola Solutions as part of the certified ASTRO 25 release, are eligible for full product replacement when necessary to support the system release upgrade:
● Servers.
● Workstations.
● Laptops.
● Firewalls.
● Routers.
● LAN switches.
● PBX switches for telephone interconnect.
● CirrusNode (Edge Compute Device).
● Cirrus Cloud Firewall.
● Hub Site Router.
● Hub Site Switch.

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● Command Central Hub
● ActiveEye Remote Security Server
● MPLS Backhaul Router (optional)
3 The following hardware components, if originally provided by Motorola Solutions, are eligible for board-level replacement when necessary to support the system release upgrade.

A “board-level replacement” is defined as any Field Replaceable Unit (“FRU”) for the products listed below:
● GTR 8000 Base Stations.
● GCP 8000 Site Controllers.
● GCM 8000 Comparators.
● MCC 7500 Dispatch Console Voice Processing Module.

The ASTRO 25 SUA applies only to system release upgrades within the ASTRO 25 7.x platform.

The ASTRO 25 SUA entitles the Customer to eligible past software versions for the purpose of downgrading product software to a compatible release version. Past versions from within the Standard Support Period will be available.

ASTRO 25 SUA makes available the subscriber radio software releases that are shipping from the factory during the coverage period.

5.4.3 Upgrade Planning and Preparation
All items listed in this section are to be completed at least 6 months prior to a scheduled upgrade.

4.1.3.1Motorola Solutions Responsibilities
● Obtain and review infrastructure system audit data as needed. ● Identify the backlog accumulation of security patches and antivirus upgrades needed to implement a system release. If applicable, provide a quote for the necessary labor, security patches and antivirus upgrades.
● If applicable, identify additional system hardware needed to implement a system release. ● Identify Customer provided hardware that is not covered under this agreement, or where the Customer will be responsible for implementing the system release upgrade software. ● Identify the equipment requirements and the installation plan. ● Advise the Customer of probable impact to system users during the cloud update and the actual field upgrade implementation.
● If applicable, advise the Customer on the network connection specifications necessary to perform the system upgrade.
● Where necessary to maintain existing functionality and capabilities, deploy and configure any additional telecommunications equipment necessary for connectivity to the cloud based technologies.

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● Assign program management support required to perform the certified system upgrade.

Prepare an overall project schedule identifying key tasks and personnel resources required from Motorola Solutions and Customer for each task and phase of the upgrade.

Conduct a review of this schedule and obtain mutual agreement of the same. ● Assign installation and engineering labor required to perform the certified system upgrade.
● Provide access to cloud training videos, frequently asked questions, and help guide. ● Deliver release impact and change management training to the primary zone core owners, outlining the changes to their system as a result of the upgrade path elected.

This training needs to be completed at least 12 weeks prior to the scheduled upgrade.

This training will not be provided separately for user agencies who reside on a zone core owned by another entity. Unless specifically stated in this document, Motorola Solutions will provide this training only once per system.

4.1.3.2 Customer Responsibilities
● Contact Motorola Solutions to schedule and engage the appropriate Motorola Solutions resources for a system release upgrade and provide necessary information requested by Motorola Solutions to execute the upgrade. Review upgrade schedule and reach mutual agreement of the same.
● Identify hardware not purchased through Motorola Solutions that will require the system release upgrade software.
● Purchase the security patches, antivirus upgrades and the labor necessary to address any security upgrades backlog accumulation identified in Section 5.4.4.1: if applicable.

Unless otherwise agreed in writing between Motorola and Customer, the installation and implementation of accumulated backlog security patches and network updates is the responsibility of the Customer.
● If applicable, provide network connectivity at the zone core site(s) for Motorola Solutions to use to download and pre-position the software that is to be installed at the zone core site(s) and pushed to remote sites from there. Motorola Solutions will provide the network connection specifications, as listed in Section 5.4.4.1: Motorola Solutions Responsibilities. Network connectivity must be provided at least 12 weeks prior to the scheduled upgrade. In the event access to a network connection is unavailable, the Customer may be billed additional costs to execute the system release upgrade. ● Assist in site walks of the system during the system audit when necessary. ● Provide a list of any FRUs and/or spare hardware to be included in the system release upgrade when applicable. Upon reasonable request by Motorola Solutions, Customer will provide a complete serial and model number list of the equipment. The inventory count of Customer FRUs and/or spare hardware to be included as of the start of the SUA is included in Section 5.4.11: System Pricing Configuration. ● Acknowledge that new and optional system release features or system expansions, and their required implementation labor, are not within the scope of the SUA. The Customer may purchase these under a separate agreement.
● If not provided by Motorola Solutions, maintain an internet connection between the on premise radio solution and the cloud platform.

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● Participate in release impact training at least 12 weeks prior to the scheduled upgrade.

This applies only to primary zone core owners. It is the zone core owner’s responsibility to contact and include any user agencies that need to be trained, or to act as a training agency for those users not included.

Section 5

5.1 5.2

5.3 5.4

5.4.1 5.4.2

5.4.3 5.4.4 System Readiness Checkpoint
All items listed in this section are to be completed at least 30 days prior to a scheduled upgrade.

5.4.4.1 Motorola Solutions Responsibilities
● Perform appropriate system backups
● Work with the Customer to validate that all system maintenance is current ● Work with the Customer to validate that all available security patches and antivirus upgrades have been upgraded on the Customer’s system
- Motorola Solutions reserves the right to charge the Customer for the security patches, antivirus updates and the labor necessary to address any security updates backlog accumulation, in the event that these are not completed by the Customer at the System Readiness Checkpoint.

5.4.4.2 Customer Responsibilities
● Validate that system maintenance is current.
● Validate that all available security patches and antivirus upgrades to the Customer’s system have been completed or contract Motorola Solutions to complete in time for the System Readiness Checkpoint.

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5.4.5 System Upgrade

5.4.5.1 Motorola Solutions Responsibilities
● Perform system infrastructure upgrade for the system elements outlined in this SOW.

5.4.5.2 Customer Responsibilities
● Inform system users of software upgrade plans and scheduled system downtime. ● Cooperate with Motorola Solutions and perform all acts that are reasonable or necessary to enable Motorola Solutions to provide software upgrade services.

5.4.6 Upgrade Completion

5.4.6.1 Motorola Solutions Responsibilities
● Validate all certified system upgrade deliverables are complete as contractually required. ● Confirm with Customer that the cloud is available for beneficial use.

5.4.6.2 Customer Responsibilities
● Cooperate with Motorola Solutions in efforts to complete any post upgrade punch list items as needed.

5.4.7 Limitations and Exclusions
The parties acknowledge and agree that the ASTRO 25 SUA does not cover the following products:
● MCC5500 Dispatch Consoles.
● MIP5000 Dispatch Consoles.
● E911 systems.
● Custom software, Computer-aided Dispatch (“CAD”), Records Management Software. ● Data radio devices.
● Laptops, mobile computing devices not purchased through Motorola Solutions. ● Two-way radio subscriber products.
● NICE and Verint products not purchased through Motorola Solutions ● 3rd party logging recorders not certified by Motorola Solutions, ie Eventide ● Genesis products not purchased through Motorola Solutions ● Point-to-point and backhaul products, such as MPLS equipment, microwave terminals, and associated multiplex equipment.
● Items that are consumed in the normal operation of the hardware, such as accessories, microphones, speakers, keyboards, monitors, and printers.

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The Customer and Motorola Solutions agree that systems that have non-standard configurations that have not been certified by Motorola Solutions Systems Integration Testing are specifically excluded from the ASTRO 25 SUA unless otherwise agreed in writing by Motorola Solutions and included in this SOW.

Customer acknowledges that if the system has a Special Product Feature, that it may be overwritten by the software upgrade. Restoration of that feature is not included in the coverage of this SOW.

Support for Customer provided connectivity to the cloud platform is not covered under this agreement.

ASTRO 25 SUA does not cover any hardware or software purchased directly from a third party by the Customer, unless specifically included in this SOW.

The SUA excludes repair or maintenance of any transmission line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola Solutions has no obligations for any transmission medium, such as telephone lines, computer networks, the internet or worldwide web, or for hardware malfunction caused by the transmission medium.

New subscriber radio options and features not previously purchased by the Customer are excluded from ASTRO 25 SUA coverage. Additionally, subscriber software installation and reprogramming are excluded from the ASTRO 25 SUA coverage.

ASTRO 25 SUA does not include repair or replacement of hardware or software that is due to defects that are not corrected by the system release, nor does it include repair or replacement of hardware defects resulting from any nonstandard, improper use or conditions; or from unauthorized installation of software; or excessive wear and tear; or accidental damage, power surges, neglect, or other force majeure events.

Any upgrades to hardware versions and/or replacement hardware required to support new features or those not specifically required to maintain existing functionality are not included.

Platform migrations are the replacement of a product with the next generation of that product. Unless otherwise stated, platform migrations such as, but not limited to, stations, comparators, site controllers, consoles, backhaul, and network changes are not included.

Upgrades for equipment add-ons or expansions during the term of this ASTRO 25 SUA are not included in the coverage of this SOW unless otherwise agreed to in writing by Motorola Solutions.

Any implementation services that are not directly required to support the certified system upgrade are not included. Unless otherwise stated, implementation services necessary to provide system expansions, platform migrations, and/or new features or functionality that are implemented concurrently with the certified system upgrade are not included.

ASTRO 25 SUA does not cover or include deliverables included with the Security Update Service. The SUA does not include software support for virus attacks, applications that are not part of the ASTRO 25 system, unauthorized modifications or other misuse of the covered software.

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ASTRO 25 SUA does not cover the labor or materials associated with the backlog accumulation of security patches or antivirus updates. Additional fees may apply as outlined in Section 5.4.4.1: Motorola Solutions Responsibilities.

At the time of upgrade, Motorola Solutions will provide the latest applicable software, patches and antivirus updates when and if available, as a part of the system release upgrade. The security patches and antivirus updates delivered as part of this upgrade are intended to bring the system current in all respects but does not imply that the Customer is eligible for ongoing security patching. The upgrade may include 3rd party software such as Microsoft Windows and Server OS, Red Hat Linux, and any Motorola Solutions software service packs that may be available. Motorola Solutions will only provide patch releases that have been analyzed, pre-tested, and certified in a dedicated ASTRO 25 test lab to ensure that they are compatible and do not interfere with the ASTRO 25 network functionality.

5.4.8 Special Provisions
The migration of capabilities from ASTRO 25 on-premise infrastructure to the cloud is not considered to be a platform migration and is therefore included in the deliverable of the SUA agreement. Technologies based on cloud architecture will be a part of the Motorola Solutions roadmap and may be subject to additional cloud terms and conditions.

The SUA does not extend to customer-provided software and hardware. Motorola Solutions makes no warrants or commitments about adapting our standard system releases to accommodate customer implemented equipment. If during the course of an upgrade, it is determined that customer provided software and/or hardware does not function properly, Motorola Solutions will notify the customer of the limitations. The customer owns any costs and liabilities associated with making the customer provided software and/or hardware work with the standard Motorola Solutions system release. This includes, but is not limited to, Motorola Solutions costs for the deployment of resources to implement the upgrade once the limitations have been resolved by the customer.

Any Motorola Solutions software, including any system releases, is licensed to Customer solely in accordance with the applicable Motorola Solutions Software License Agreement.

Any non-Motorola Solutions Software is licensed to Customer in accordance with the standard license, terms, and restrictions of the copyright owner unless the copyright owner has granted to Motorola Solutions the right to sublicense the Non-Motorola Solutions Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor’s rights and protections under the Software License Agreement. Motorola Solutions makes no representations or warranties of any kind regarding non-Motorola Solutions Software. Non-Motorola Solutions Software may include Open Source Software.

ASTRO 25 SUA coverage and the parties’ responsibilities described in this SOW will automatically terminate if Motorola Solutions no longer supports the ASTRO 25 7.x software version in the Customer’s system or discontinues the ASTRO 25 SUA program. In either case, Motorola Solutions will refund to Customer any prepaid fees for ASTRO 25 SUA applicable to the terminated period.

If the Customer cancels a scheduled upgrade within less than 12 weeks of the scheduled on site date, Motorola Solutions reserves the right to charge the Customer a cancellation fee Signal Hill Police Department October 13, 2022
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equivalent to the cost of the pre-planning efforts completed by the Motorola Solutions Upgrade Operations Team.

The ASTRO 25 SUA annualized price is based on the fulfillment of the system release upgrade in each eligible upgrade window. If the Customer terminates, except if Motorola Solutions is the defaulting party, the Customer will be required to pay for the balance of payments owed in that eligible upgrade window if a system release upgrade has been taken prior to the point of termination.

5.4.9 ASTRO 25 System Release Upgrade Paths
The upgrade paths for standard ASTRO 25 system releases are listed in Table 5-8: Certified Standard ASTRO 25 System Release Upgrade Paths.

Table 5-8: Certified Standard ASTRO 25 System Release Upgrade Paths ASTRO 25 System Release Certified Upgrade Paths
Pre-7.17.X Upgrade to Current Shipping Release
A7.17.X A2020.1
A7.18 A2021.1
A2019.2 A2021.1
A2020.1 A2022.1
The upgrade paths for high security ASTRO 25 system releases for federal deployments are described in Table 5-9: Certified High Security ASTRO 25 System Release Upgrade Paths.

Table 5-9: Certified High Security ASTRO 25 System Release Upgrade Paths ASTRO 25 High Security System Release Certified Upgrade Paths A7.17.X A2020.HS
A2020.HS A2022.HS
The release taxonomy for the ASTRO 25 7.x platform is expressed in the form “ASTRO 25 7.x release 20YY.Z”. In this taxonomy, YY represents the year of the release, and Z represents the release count for that release year.

A20XX.HS enhances the ASTRO 25 System release with support for Public key infrastructure (“PKI”) Common Access Card/Personal Identity Verification (CAC/PIV) and with Cyber Security Baseline Assurance.
● The most current system release upgrade paths can be found in the most recent Lifecycle Services bulletin.
● The information contained herein is provided for information purposes only and is intended only to outline Motorola Solutions’ presently anticipated general technology direction. The information in the roadmap is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola Solutions reserves the right to make changes to the content and timing of any product, product feature, or software release.

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5.4.10 System Pricing Configuration
This configuration is to be reviewed annually from the contract effective date. Any change in system configuration may require an ASTRO 25 SUA price adjustment.

Table 5-10: System Configuration
System Configuration
Master Site Configuration
On-Premise Master Site 1
Security Configuration
Firewalls 2
Centralized Event Logging (SysLog) 1
RF Site Configuration
RF Sites (include Simulcast sub-sites, ASR sites, HPD sites) 1 GTR 8000 Base Stations 5
Dispatch Site Configuration
Dispatch Site Locations 1
MCC7500 Dispatch Consoles 3
AIS 1
CCGWs 1
MC EDGE Aux I/O 1
Third Party Elements
Cambium Networks Link Warranty 1
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Section 6
Pricing Summary
Section 6

6.1 Pricing Table
Motorola Solutions is pleased to provide the following equipment and services to Signal Hill Police Department.

Description Price (USD)
Infrastructure Equipment
Signal Hill Police Dept.
- ASTRO 25 IP-based Zone Core
- KVL 5000 Key Variable Loader
- KMF Server
- Three (3) MCC 7500E Dispatch consoles
- Six (6) APX 8500 All-Band Consolettes
- Three (3) APX 8500 All-Band “mobile-on-a-desk” control stations - In Building BDA
- Cambium Microwave Link - PD to KKJZ Tower
KKJZ Tower
- ASTRO® 25 Site Repeater Site
- Five (5) 800 MHz GTR 8000 Trunked repeaters
- Two (2) new 800MHz antennas and antenna lines.
- One (1) Microwave Link between Tower and SHPD
- Juniper SRX 345 Site Router $1,309,578
Subscribers
Police
- (50) APX 8000 Portables
- (25) APX 8500 Mobiles
- Accessories $807,796
Public Works
- (5) APX 4000 Portables
- (5) APX 4500 Mobiles
- Accessories $49,410
Equipment Total $2,166,784
Project Services
- Design Services
- Staging
- Post Sale Engineering Services
- FCC Frequency Coordination
- Systems Technologist Integration Support
- Infrastructure Installation $520,359
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- Portable Fleetmapping and Programming
- Mobile Installations
- BDA Installation
- ATP System Testing
- Standard Warranty
Project Services Total $520,359
Required Recurring Services
Project Subtotal $2,687,143
Equipment Discount (LA County Contract) -$425,924
Additional System Discount if purchased by 11/15/2022 -$309,000 Equipment Total (With Discounts Applied) $1,431,861
Services Total $520,359
Estimated Tax on Equipment (10.25%) $146,766
Project Grand Total (after Discount) $2,098,985

6.1.1 Maintenance Services Yearly Breakdown
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
FY2023 FY2024 FY2025 FY2026 FY2027 FY2028 Total
6 Year Services and SUA
Essential Package Including
Active Eye Warranty $93,196 $95,108 $97,077 $99,105 $101,400 $485,886 System Upgrade Agreement II
(SUAII) NA $240,293 $242,986 $245,760 $248,617 $251,561 $1,229,217 Total $0 $333,489 $338,094 $342,837 $347,722 $352,961 $1,715,103

Maintenance Grand Total: $1,715,103

6.2 Payment Terms
Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier’s check, or wire transfer drawn on a U.S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable addenda. Payment for the System purchase will be in accordance with the following milestones.

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System Purchase (excluding Subscribers, if applicable)

1. 25% of the Contract Price due upon contract execution (due upon effective date);

2. 60% of the Contract Price due upon shipment of equipment;

3. 10% of the Contract Price due upon installation of equipment; and

4. 5% of the Contract Price due upon Final Acceptance.

If Subscribers are purchased, 100% of the Subscriber Contract Price will be invoiced upon shipment (as shipped).

Motorola shall make partial shipments of equipment and will request payment upon shipment of such equipment. In addition, Motorola shall invoice for installations completed on a site-by-site basis or when professional services are completed, when applicable. The value of the equipment shipped/services performed will be determined by the value shipped/services performed as a percentage of the total milestone value. Unless otherwise specified, contract discounts are based upon all items proposed and overall system package. For invoicing purposes only, discounts will be applied proportionately to the FNE and Subscriber equipment values to total contract price. Overdue invoices will bear simple interest at the maximum allowable rate by state law.

6.2.1 Essential Package Payment Terms
Signal Hill Police Department will make payments to Motorola Solutions annually in advance of each defined yearly cycle. The initial payment will be billed upon the contract effective date, and annually thereafter. Payments are due within thirty (30) days after the date of each invoice. Signal Hill Police Department will make payments when due in the form of a check, cashier’s check, or wire transfer drawn on a U.S. financial institution and in accordance with the following payment schedule.

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Section 7
Contractual Documentation
- Communications System and Services Agreement

Motorola Solutions, Inc. (“Motorola”) and _______________________________________ (“Customer”) enter into this “Agreement,” pursuant to which Customer will purchase and Motorola will sell the System and Services, as described below. Motorola and Customer may be referred to individually as a “Party” and collectively as the “Parties.” For good and valuable consideration, the Parties agree as follows:

Section 1 ATTACHMENTS

1.1. EXHIBITS. The Exhibits listed below are exhibits related to the System sale and implementation.

These Exhibits are incorporated into and made a part of this Agreement.

Exhibit A “Motorola Software License Agreement”
Exhibit B “Payment”
Exhibit C Technical and Implementation Documents
C-1 “System Description” dated _______________
C-2 “Pricing Summary & Equipment List” dated _______________ C-3 “Implementation Statement of Work” dated _______________ C-4 “Acceptance Test Plan” or “ATP” dated _______________ C-5 “Performance Schedule” dated _______________
Exhibit D “System Acceptance Certificate”

1.2. ADDENDUM (ADDENDA). Customer may elect to purchase professional or subscription services in addition to the System and related services. Any such services will be governed by the terms in the main body of the Agreement and an applicable Addendum containing terms specific to such service. Such Addenda will be labeled with the name of the service being purchased.

1.3 ORDER OF PRECEDENCE. In interpreting this Agreement and resolving any ambiguities: 1) the main body of this Agreement takes precedence over the exhibits (unless otherwise specified in an exhibit), and any inconsistency between Exhibits A through D will be resolved in their listed order, and 2) The applicable service Addendum will take precedence over the main body of the Agreement and the Exhibits.

Section 2 DEFINITIONS
Capitalized terms used in this Agreement have the following meanings:
“Acceptance Tests” means those tests described in the Acceptance Test Plan. “Addendum (Addenda)” is the title of the document(s) containing a specific set of terms and conditions applicable to a particular service or other offering beyond the Communication System and System implementation services.

The terms in the Addendum are applicable only to the specific service or offering described therein.

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“Administrative User Credentials” means an account that has total access over the operating system, files, end user accounts and passwords at either the System level or box level. Customer’s personnel with access to the Administrative User Credentials may be referred to as the Administrative User. “Beneficial Use” means when Customer first uses the System or a Subsystem for operational purposes (excluding training or testing).
“Confidential Information” means all information consistent with the fulfillment of this Agreement that is (i) disclosed under this Agreement in oral, written, graphic, machine recognizable, and/or sample form, being clearly designated, labeled or marked as confidential or its equivalent or (ii) obtained by examination, testing or analysis of any hardware, software or any component part thereof provided by discloser to recipient. The nature and existence of this Agreement are considered Confidential Information. Confidential Information that is disclosed orally must be identified as confidential at the time of disclosure and confirmed by the discloser by submitting a written document to the recipient within thirty (30) days after such disclosure. The written document must contain a summary of the Confidential Information disclosed with enough specificity for identification purpose and must be labeled or marked as confidential or its equivalent.
“Contract Price” means the price for the System and implementation Services, excluding applicable sales or similar taxes and freight charges. Further, unless otherwise stated in Exhibit B, “Payment” or the pricing pages of the proposal, recurring fees for maintenance, SUA, or subscription services are not included in the Contract Price. “Deliverables” means all written information (such as reports, specifications, designs, plans, drawings, analytics, Solution Data, or other technical or business information) that Motorola prepares for Customer in the performance of the Services and is obligated to provide to Customer under this Agreement. The Deliverables, if any, are more fully described in the Statement of Work.
“Derivative Proprietary Materials” means derivatives of the Proprietary Materials that Motorola may from time to time, including during the course of providing the Services, develop and/or use and/or to which Motorola provides Customer access.
“Effective Date” means that date upon which the last Party executes this Agreement. “Equipment” means the hardware components of the Solution that Customer purchases from Motorola under this Agreement. Equipment that is part of the System is described in the Equipment List. “Feedback” means comments or information, in oral or written form, given to Motorola by Customer in connection with or relating to Equipment or Services, during the term of this Agreement. “Force Majeure” means an event, circumstance, or act that is beyond a Party’s reasonable control, such as an act of God, an act of the public enemy, an act of a government entity, strikes, other labor disturbances, supplier performance, hurricanes, earthquakes, fires, floods, epidemics, embargoes, war, riots, or any other similar cause. “Motorola Software” means software that Motorola or its affiliated companies owns. “Non-Motorola Software” means software that a party other than Motorola or its affiliated companies owns. “Open Source Software” (also called “freeware” or “shareware”) means software with either freely obtainable source code, license for modification, or permission for free distribution. “Proprietary Materials” means certain software tools and/or other technical materials, including, but not limited to, data, modules, components, designs, utilities, subsets, objects, program listings, models, methodologies, programs, systems, analysis frameworks, leading practices and specifications which Motorola has developed prior to, or independently from, the provision of the Services and/or which Motorola licenses from third parties.

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“Proprietary Rights” means the patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, mask works, know-how, and other intellectual property rights in and to the Equipment and Software, including those created or produced by Motorola under this Agreement and any corrections, bug fixes, enhancements, updates or modifications to or derivative works from the Software whether made by Motorola or another party.
“Services” means system implementation, maintenance, support, subscription, or other professional services provided under this Agreement, which may be further described in the applicable Addendum and/or SOW. “Software” (i) means proprietary software in object code format, and adaptations, translations, de-compilations, disassemblies, emulations, or derivative works of such software; (ii) means any modifications, enhancements, new versions and new releases of the software provided by Motorola; and (iii) may contain one or more items of software owned by a third party supplier. The term "Software" does not include any third party software provided under separate license or third party software not licensable under the terms of this Agreement. “Software License Agreement” means the Motorola Software License Agreement (Exhibit A). “Software Support Policy” (“SwSP”) means the policy set forth at https://www.motorolasolutions.com/content/dam/msi/secure/services/software_policy.pdf describing the specific technical support that will be provided to Customers under the Warranty Period and during any paid maintenance support period for Motorola Software. This policy may be modified from time to time at Motorola’s discretion. “Solution” means the combination of the System(s) and Services provided by Motorola under this Agreement. “Solution Data” means Customer data that is transformed, altered, processed, aggregated, correlated or operated on by Motorola, its vendors or other data sources and data that has been manipulated or retrieved using Motorola know-how to produce value-added content to data consumers, including customers or citizens which is made available to Customer with the Solution and Services.
“Specifications” means the functionality and performance requirements that are described in the Technical and Implementation Documents.
“SUA” or “SUA II” means Motorola’s Software Upgrade Agreement program. “Subsystem” means a major part of the System that performs specific functions or operations. Subsystems are described in the Technical and Implementation Documents. “System” means the Equipment, including incidental hardware and materials, Software, and design, installation and implementation services that are combined together into an integrated system; the System(s) is (are) described in the Technical and Implementation Documents.
“System Acceptance” means the Acceptance Tests have been successfully completed. “System Data” means data created by, in connection with or in relation to Equipment or the performance of Services under this Agreement.
“Warranty Period” for System Hardware, Software, or services related to system implementation means one (1) year from the date of System Acceptance or Beneficial Use, whichever occurs first. Unless otherwise stated in the applicable Addendum, Warranty Period for other Services means ninety (90) days from performance of the Service.

Section 3 SCOPE OF AGREEMENT AND TERM

3.1. SCOPE OF WORK. Motorola will provide, install and test the System(s), and perform its other contractual responsibilities to provide the Solution, all in accordance with this Agreement. Customer will perform its contractual responsibilities in accordance with this Agreement.

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3.2. CHANGE ORDERS. Either Party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, the Parties will agree to an equitable adjustment of the Contract Price or applicable subscription fees, Performance Schedule, or both, and will reflect the adjustment in a change order or Addendum. Neither Party is obligated to perform requested changes unless both Parties execute a written change order.

3.3. TERM. Unless terminated in accordance with other provisions of this Agreement or extended by mutual agreement of the Parties, the term of this Agreement begins on the Effective Date and continues until the date of Final Project Acceptance or expiration of the Warranty Period, or completion of the Services, whichever occurs last.

The term and the effective date of recurring Services will be set forth in the applicable Addendum.

3.4. ADDITIONAL EQUIPMENT OR SOFTWARE. For three (3) years after the expiration date of the Agreement, Customer may order additional Equipment or Software, if it is then available. Each purchase order must refer to this Agreement, the expiration date of the Agreement, and must specify the pricing and delivery terms.

The Parties agree that, notwithstanding expiration of the Agreement, the applicable provisions of this Agreement (except for pricing, delivery, passage of title and risk of loss to Equipment, warranty commencement, and payment terms) will govern the purchase and sale of the additional Equipment or Software. Additional or contrary terms in the purchase order will be inapplicable, unless signed by both parties. Title and risk of loss to additional Equipment will pass at shipment, warranty will commence upon delivery, and payment is due within thirty (30) days after the invoice date. Motorola will send Customer an invoice as the additional Equipment is shipped or Software is licensed.

Alternatively, Customer may register with and place orders through Motorola Online (“MOL”), and this Agreement will be the “Underlying Agreement” for those MOL transactions rather than the MOL On-Line Terms and Conditions of Sale. MOL registration and other information may be found at https://businessonline.motorolasolutions.com and the MOL telephone number is (800) 814-0601.

3.5. MOTOROLA SOFTWARE. Any Motorola Software, including subsequent releases, is licensed to Customer solely in accordance with the Software License Agreement. Customer hereby accepts and agrees to abide by all of the terms and restrictions of the Software License Agreement.

3.6. NON-MOTOROLA SOFTWARE. Any Non-Motorola Software is licensed to Customer in accordance with the standard license, terms, and restrictions of the copyright owner on the Effective Date unless the copyright owner has granted to Motorola the right to sublicense the Non-Motorola Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor’s rights and protections under the Software License Agreement. Motorola makes no representations or warranties of any kind regarding NonMotorola Software. Non-Motorola Software may include Open Source Software.

3.7. SUBSTITUTIONS. At no additional cost to Customer, Motorola may substitute any Equipment, Software, or services to be provided by Motorola, if the substitute meets or exceeds the Specifications and is of equivalent or better quality to the Customer. Any substitution will be reflected in a change order.

3.8. OPTIONAL EQUIPMENT OR SOFTWARE. This paragraph applies only if a “Priced Options” exhibit is shown in Section 1, or if the parties amend this Agreement to add a Priced Options exhibit. During the term of the option as stated in the Priced Options exhibit (or if no term is stated, then for one (1) year after the Effective Date), Customer has the right and option to purchase the equipment, software, and related services that are described in the Priced Options exhibit. Customer may exercise this option by giving written notice to Seller which must designate what equipment, software, and related services Customer is selecting (including quantities, if applicable).

To the extent they apply, the terms and conditions of this Agreement will govern the transaction; however, the parties acknowledge that certain provisions must be agreed upon, and they agree to negotiate those in good faith promptly after Customer delivers the option exercise notice. Examples of provisions that may need to be negotiated are: specific lists of deliverables, statements of work, acceptance test plans, delivery and implementation schedules, payment terms, maintenance and support provisions, additions to or modifications of the Software License Agreement, hosting terms, and modifications to the acceptance and warranty provisions.

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Section 4 SERVICES

4.1. If Customer desires and Motorola agrees to continue Services beyond the Term, Customer’s issuance and Motorola’s acceptance of a purchase order for Services will serve as an automatic extension of the Agreement for purposes of the continuing Services. Only the terms and conditions applicable to the performance of Services will apply to the extended Agreement.

4.2. During the Warranty Period, in addition to warranty services, Motorola will provide maintenance Services for the Equipment and support for the Motorola Software pursuant to the applicable maintenance and support Statements of Work. Support for the Motorola Software will be in accordance with Motorola's established Software Support Policy. Copies of the SwSP can be found at
https://www.motorolasolutions.com/content/dam/msi/secure/services/software_policy.pdf and will be sent by mail, email or fax to Customer upon written request. Maintenance Services and support during the Warranty Period are included in the Contract Price. Unless already included in the Contract Price, if Customer wishes to purchase 1) additional maintenance or software support services during the Warranty Period; or 2) continue or expand maintenance, software support, installation, and/or SUA services after the Warranty Period, Motorola will provide the description of and pricing for such services in a separate proposal document. Unless otherwise agreed by the parties in writing, the terms and conditions in this Agreement applicable to maintenance, support, installation, and/or SUA Services, will be included in the Maintenance and Support Addendum, SUA Addendum, the applicable Statements of Work, and the proposal, (if applicable). These collective terms will govern the provision of such Services.

To obtain any such additional Services, Customer will issue a purchase order referring to this Agreement and the separate proposal document. Omission of reference to this Agreement in Customer’s purchase order will not affect the applicability of this Agreement. Motorola’s proposal may include a cover page entitled “Service Agreement” or “Installation Agreement”, as applicable, and other attachments. These cover pages and other attachments are incorporated into this Agreement by this reference

4.3. PROFESSIONAL AND SUBSCRIPTION SERVICES. If Customer purchases professional or subscription Services as part of the Solution, additional or different terms specific to such Service will be included in the applicable Addendum and will apply to those Services. Customer may purchase additional professional or subscription services by issuing a purchase order referencing this Agreement and Motorola’s proposal for such additional services.

4.4. Any information in the form of specifications, drawings, reprints, technical information or otherwise furnished to Customer in providing Services under this Agreement or Motorola data viewed, accessed, will remain Motorola’s property, will be deemed proprietary, Confidential Information. This Confidential Information will be promptly returned at Motorola's request.

4.5. TOOLS. All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose of providing Services under this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in Customer’s custody or control, be liable for any loss or damage to this property, and return it to Motorola upon request. This property will be held by Customer for Motorola’s use without charge and may be removed from Customer’s premises by Motorola at any time without restriction. Upon termination of the contract for any reason, Customer shall return to Motorola all equipment delivered to Customer.

4.6. COVENANT NOT TO EMPLOY. During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering Services under this Agreement. If this provision is found to be overly broad under applicable law, it will be modified as necessary to conform to applicable law.

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4.7. CUSTOMER OBLIGATIONS. If the applicable Statement of Work or Addendum contains assumptions that affect the Services or Deliverables, Customer will verify that they are accurate and complete. Any information that Customer provides to Motorola concerning the Services or Deliverables will be accurate and complete in all material respects. Customer will make timely decisions and obtain any required management approvals that are reasonably necessary for Motorola to perform the Services and its other duties under this Agreement. Unless the Statement of Work states the contrary, Motorola may rely upon and is not required to evaluate, confirm, reject, modify, or provide advice concerning any assumptions and Customer-provided information, decisions and approvals described in this paragraph.

4.8. ASSUMPTIONS. If any assumptions or conditions contained in this Agreement, applicable Addenda or Statements of Work prove to be incorrect or if Customer’s obligations are not performed, Motorola’s ability to perform under this Agreement may be impacted and changes to the Contract Price, subscription fees, project schedule, Deliverables, or other changes may be necessary.

4.9. NON-PRECLUSION. If, as a result of the Services performed under this Agreement, Motorola recommends that Customer purchase products or other services, nothing in this Agreement precludes Motorola from participating in a future competitive bidding process or otherwise offering or selling the recommended products or other services to Customer. Customer represents that this paragraph does not violate its procurement or other laws, regulations, or policies.

4.10. PROPRIETARY MATERIALS. Customer acknowledges that Motorola may use and/or provide Customer with access to Proprietary Materials and Derivative Proprietary Materials. The Proprietary Materials and the Derivative Proprietary Materials are the sole and exclusive property of Motorola and Motorola retains all right, title and interest in and to the Proprietary Materials and Derivative Proprietary Materials.

4.11. ADDITIONAL SERVICES. Any services performed by Motorola outside the scope of this Agreement at the direction of Customer will be considered to be additional Services which are subject to additional charges. Any agreement to perform additional Services will be reflected in a written and executed change order, Addendum or amendment to this Agreement.

Section 5 PERFORMANCE SCHEDULE
The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

Section 6 CONTRACT PRICE, PAYMENT AND INVOICING

6.1. Customer affirms that a purchase order or notice to proceed is not required for contract performance or for subsequent years of service, if any, and that sufficient funds have been appropriated in accordance with applicable law. The Customer will pay all invoices as received from Motorola and any changes in scope will be subject to the change order process as described in this Agreement. At the time of execution of this Agreement, the Customer will provide all necessary reference information to include on invoices for payment in accordance with this Agreement.

6.2. CONTRACT PRICE. The Contract Price in U.S. dollars is $________________________. If applicable, a pricing summary is included with the Payment schedule in Exhibit B. Motorola has priced the Services, Software, and Equipment as an integrated System. A change in Software or Equipment quantities, or Services, may affect the overall Contract Price, including discounts if applicable. Fees for professional, SUA, and/or subscription services which are not included in the Contract Price may be listed in Exhibit B, the pricing pages of the proposal, or the applicable Addendum.

6.3. INVOICING AND PAYMENT. Motorola will submit invoices to Customer according to the Payment schedule in Exhibit B. Invoices will be mailed or emailed to Customer pursuant to Section 6.5, Invoicing and Shipping Addresses. Except for a payment that is due on the Effective Date, Customer will make payments to Signal Hill Police Department October 13, 2022
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Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a wire transfer, check, or cashier’s check from a U.S. financial institution. Overdue invoices will bear simple interest at the maximum allowable rate. For reference, the Federal Tax Identification Number for Motorola is 36- 1115800.

6.4. FREIGHT, TITLE, AND RISK OF LOSS. Motorola will pre-pay and add all freight charges to the invoices.

Title and risk of loss to the Equipment will pass to Customer upon shipment. Title to Software will not pass to Customer at any time. Motorola will pack and ship all Equipment in accordance with good commercial practices.

6.5. INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer at the following address:

Name:______________________________________________________________________________ Address:_____________________________________________________________________________ Phone:______________________________________________________________________________ E-INVOICE. To receive invoices via email:

Customer Account Number:____________________________________________________________ Customer Accounts Payable Email:______________________________________________________ Customer CC(optional) Email: __________________________________________________________ The address which is the ultimate destination where the Equipment will be delivered to Customer is:

Name:______________________________________________________________________________ Address:_____________________________________________________________________________ The Equipment will be shipped to the Customer at the following address (insert if this information is known):

Name:______________________________________________________________________________ Address:_____________________________________________________________________________ Phone:______________________________________________________________________________ Customer may change this information by giving written notice to Motorola.

6.6. MATERIALS AND LABOR PRICE INCREASE. In the event that there are significant increases in the prices that Motorola pays for materials and supplies for the work to be performed between the date the Agreement is signed and the date that materials are purchased for the work to be performed, Motorola shall be entitled to additional compensation from Customer as described herein. A significant increase in price is defined herein as an increase as to any specific items of materials of three percent (3%) or more from original proposal. In such a case, Customer shall pay to Motorola, on request, all sums by which the cost to Motorola for any such items of materials has increased beyond 3%. This would apply, but not be limited to price increases in any components included in the Bill of Materials or Scope of Work as well as manufactured products and equipment or third party manufactured products and equipment. Motorola shall not be responsible for increased prices of materials when caused by delays, shortages or unavailability of materials due to conditions not caused by Contractor. Any pricing change would be documented in a change order executed with the Customer.

Section 7 SITES AND SITE CONDITIONS
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7.1. ACCESS TO SITES. In addition to its responsibilities described elsewhere in this Agreement, Customer will provide a designated project manager; all necessary construction and building permits, zoning variances, licenses, and any other approvals that are necessary to develop or use the sites and mounting locations; and access to the worksites or vehicles identified in the Technical and Implementation Documents as reasonably requested by Motorola so that it may perform its duties in accordance with the Performance Schedule and Statement of Work. If the Statement of Work so indicates, Motorola may assist Customer in the local building permit process.

7.2. SITE CONDITIONS. Customer will ensure that all work sites it provides will be safe, secure, and in compliance with all applicable industry and OSHA standards. To the extent applicable and unless the Statement of Work states to the contrary, Customer will ensure that these work sites have adequate: physical space; air conditioning and other environmental conditions; adequate and appropriate electrical power outlets, distribution, equipment and connections; and adequate telephone or other communication lines (including modem access and adequate interfacing networking capabilities), all for the installation, use and maintenance of the System. Before installing the Equipment or Software at a work site, Motorola may inspect the work site and advise Customer of any apparent deficiencies or non-conformities with the requirements of this Section. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS-222 in effect on the Effective Date.

7.3. SITE ISSUES. If a Party determines that the sites identified in the Technical and Implementation Documents are no longer available or desired, or if subsurface, structural, adverse environmental or latent conditions at any site differ from those indicated in the Technical and Implementation Documents, the Parties will promptly investigate the conditions and will select replacement sites or adjust the installation plans and specifications as necessary. If change in sites or adjustment to the installation plans and specifications causes a change in the cost or time to perform, the Parties will equitably amend the Contract Price, Performance Schedule, or both, by a change order.

Section 8 TRAINING
Any training to be provided by Motorola to Customer will be described in the applicable Statement of Work.

Customer will notify Motorola immediately if a date change for a scheduled training program is required. If Motorola incurs additional costs because Customer reschedules a training program less than thirty (30) days before its scheduled start date, Motorola may recover these additional costs.

Section 9 SYSTEM ACCEPTANCE

9.1. COMMENCEMENT OF ACCEPTANCE TESTING. Motorola will provide to Customer at least ten (10) days notice before the Acceptance Tests commence. System testing will occur only in accordance with the Acceptance Test Plan.

9.2. SYSTEM ACCEPTANCE. System Acceptance will occur upon successful completion of the Acceptance Tests. Upon System Acceptance, the Parties will memorialize this event by promptly executing a System Acceptance Certificate. If the Acceptance Test Plan includes separate tests for individual Subsystems or phases of the System, acceptance of the individual Subsystem or phase will occur upon the successful completion of the Acceptance Tests for the Subsystem or phase, and the Parties will promptly execute an acceptance certificate for the Subsystem or phase. If Customer believes the System has failed the completed Acceptance Tests, Customer will provide to Motorola a written notice that includes the specific details of the failure. If Customer does not provide to Motorola a failure notice within thirty (30) days after completion of the Acceptance Tests, System Acceptance will be deemed to have occurred as of the completion of the Acceptance Tests. Minor omissions or variances in the System that do not materially impair the operation of the System as a whole will not postpone System Acceptance or Subsystem acceptance, but will be corrected according to a mutually agreed schedule.

9.3. BENEFICIAL USE. Customer acknowledges that Motorola’s ability to perform its implementation and testing responsibilities may be impeded if Customer begins using the System before System Acceptance.

Therefore, Customer will not commence Beneficial Use before System Acceptance without Motorola’s prior written Signal Hill Police Department October 13, 2022
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authorization, which will not be unreasonably withheld. Motorola is not responsible for System performance deficiencies that occur during unauthorized Beneficial Use. Upon commencement of Beneficial Use, Customer assumes responsibility for the use and operation of the System.

9.4. FINAL PROJECT ACCEPTANCE. Final Project Acceptance will occur after System Acceptance when all deliverables and other work have been completed. When Final Project Acceptance occurs, the parties will promptly memorialize this final event by so indicating on the System Acceptance Certificate.

Section 10 REPRESENTATIONS AND WARRANTIES

10.1. SYSTEM FUNCTIONALITY. Motorola represents that the System will perform in accordance with the Specifications in all material respects. Upon System Acceptance or Beneficial Use, whichever occurs first, this System functionality representation is fulfilled. Motorola is not responsible for System performance deficiencies that are caused by ancillary equipment not furnished by Motorola which is attached to or used in connection with the System or for reasons or parties beyond Motorola’s control, such as natural causes; the construction of a building that adversely affects the microwave path reliability or radio frequency (RF) coverage; the addition of frequencies at System sites that cause RF interference or intermodulation; or Customer changes to load usage or configuration outside the Specifications.

10.2. EQUIPMENT WARRANTY. During the Warranty Period, Motorola warrants that the Equipment under normal use and service will be free from material defects in materials and workmanship. If System Acceptance is delayed beyond six (6) months after shipment of the Equipment by events or causes beyond Motorola’s control, this warranty expires eighteen (18) months after the shipment of the Equipment.

10.3. SOFTWARE WARRANTY. Except as described in the SwSP and unless otherwise stated in the Software License Agreement, during the Warranty Period, Motorola warrants the Software in accordance with the warranty terms set forth in the Software License Agreement and the provisions of this Section that are applicable to the Software. If System Acceptance is delayed beyond six (6) months after shipment of the Motorola Software by events or causes beyond Motorola’s control, this warranty expires eighteen (18) months after the shipment of the Motorola Software. Nothing in this Warranty provision is intended to conflict or modify the Software Support Policy. In the event of an ambiguity or conflict between the Software Warranty and Software Support Policy, the Software Support Policy governs.

10.4. EXCLUSIONS TO EQUIPMENT AND SOFTWARE WARRANTIES. These warranties do not apply to: (i) defects or damage resulting from: use of the Equipment or Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; Customer’s failure to comply with all applicable industry and OSHA standards; (ii) breakage of or damage to antennas unless caused directly by defects in material or workmanship; (iii) Equipment that has had the serial number removed or made illegible; (iv) batteries (because they carry their own separate limited warranty) or consumables; (v) freight costs to ship Equipment to the repair depot; (vi) scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment; and (vii) normal or customary wear and tear.

10.5. SERVICE WARRANTY. During the Warranty Period, Motorola warrants that the Services will be provided in a good and workmanlike manner and will conform in all material respects to the applicable Statement of Work.

Services will be free of defects in materials and workmanship for a period of ninety (90) days from the date the performance of the Services are completed. Customer acknowledges that the Deliverables may contain recommendations, suggestions or advice from Motorola to Customer (collectively, “recommendations”). Motorola makes no warranties concerning those recommendations, and Customer alone accepts responsibility for choosing whether and how to implement the recommendations and the results to be realized from implementing them.

10.6. WARRANTY CLAIMS. To assert a warranty claim, Customer must notify Motorola in writing of the claim before the expiration of the Warranty Period. Upon receipt of this notice, Motorola will investigate the warranty Signal Hill Police Department October 13, 2022
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claim. If this investigation confirms a valid Equipment or Software warranty claim, Motorola will (at its option and at no additional charge to Customer) repair the defective Equipment or Motorola Software, replace it with the same or equivalent product, or refund the price of the defective Equipment or Motorola Software. These actions will be the full extent of Motorola’s liability for the warranty claim. In the event of a valid Services warranty claim, Customer’s sole remedy is to require Motorola to re-perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-conforming Service. If this investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding to the claim on a time and materials basis using Motorola’s then current labor rates. Repaired or replaced product is warranted for the balance of the original applicable warranty period. All replaced products or parts will become the property of Motorola.

10.7. ORIGINAL END USER IS COVERED. These express limited warranties are extended by Motorola to the original user purchasing the System or Services for commercial, industrial, or governmental use only, and are not assignable or transferable.

10.8. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE WARRANTIES

FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR

CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Section 11 DELAYS

11.1. FORCE MAJEURE. Neither Party will be liable for its non-performance or delayed performance if caused by a Force Majeure. A Party that becomes aware of a Force Majeure that will significantly delay performance will notify the other Party promptly (but in no event later than fifteen days) after it discovers the Force Majeure. If a Force Majeure occurs, the Parties will execute a change order to extend the Performance Schedule or applicable Addenda for a time period that is reasonable under the circumstances.

11.2. PERFORMANCE SCHEDULE DELAYS CAUSED BY CUSTOMER. If Customer (including its other contractors) delays the Performance Schedule, it will make the promised payments according to the Payment schedule as if no delay occurred; and the Parties will execute a change order to extend the Performance Schedule and, if requested, compensate Motorola for all reasonable charges incurred because of the delay. Delay charges may include costs incurred by Motorola or its subcontractors for additional freight, warehousing and handling of Equipment; extension of the warranties; travel; suspending and re-mobilizing the work; additional engineering, project management, and standby time calculated at then current rates; and preparing and implementing an alternative implementation plan.

Section 12 DISPUTES
The Parties will use the following procedure to address any dispute arising under this Agreement (a “Dispute”).

12.1. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws of the State in which the System is installed.

12.2. NEGOTIATION. Either Party may initiate the Dispute resolution procedures by sending a notice of Dispute (“Notice of Dispute”). The Parties will attempt to resolve the Dispute promptly through good faith negotiations including 1) timely escalation of the Dispute to executives who have authority to settle the Dispute and who are at a higher level of management than the persons with direct responsibility for the matter and 2) direct communication between the executives. If the Dispute has not been resolved within ten (10) days from the Notice of Dispute, the Parties will proceed to mediation.

12.3. MEDIATION. The Parties will choose an independent mediator within thirty (30) days of a notice to mediate from either Party (“Notice of Mediation”). Neither Party may unreasonably withhold consent to the selection of a mediator. If the Parties are unable to agree upon a mediator, either Party may request that American Arbitration Signal Hill Police Department October 13, 2022
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Association nominate a mediator. Each Party will bear its own costs of mediation, but the Parties will share the cost of the mediator equally. Each Party will participate in the mediation in good faith and will be represented at the mediation by a business executive with authority to settle the Dispute.

12.4. LITIGATION, VENUE and JURISDICTION. If a Dispute remains unresolved for sixty (60) days after receipt of the Notice of Mediation, either Party may then submit the Dispute to a court of competent jurisdiction in the state in which the System is installed. Each Party irrevocably agrees to submit to the exclusive jurisdiction of the courts in such state over any claim or matter arising under or in connection with this Agreement.

12.5. CONFIDENTIALITY. All communications pursuant to subsections 12.2 and 12.3 will be treated as compromise and settlement negotiations for purposes of applicable rules of evidence and any additional confidentiality protections provided by applicable law. The use of these Dispute resolution procedures will not be construed under the doctrines of laches, waiver or estoppel to affect adversely the rights of either Party.

Section 13 DEFAULT AND TERMINATION

13.1. DEFAULT BY A PARTY. If either Party fails to perform a material obligation under this Agreement, the other Party may consider the non-performing Party to be in default (unless a Force Majeure causes the failure) and may assert a default claim by giving the non-performing Party a written and detailed notice of default. Except for a default by Customer for failing to pay any amount when due under this Agreement which must be cured immediately, the defaulting Party will have thirty (30) days after receipt of the notice of default to either cure the default or, if the default is not curable within thirty (30) days, provide a written cure plan. The defaulting Party will begin implementing the cure plan immediately after receipt of notice by the other Party that it approves the plan. If Customer is the defaulting Party, Motorola may stop work on the project until it approves the Customer’s cure plan.

13.2. FAILURE TO CURE. If a defaulting Party fails to cure the default as provided above in Section 13.1, unless otherwise agreed in writing, the non-defaulting Party may terminate any unfulfilled portion of this Agreement. In the event of termination for default, the defaulting Party will promptly return to the non-defaulting Party any of its Confidential Information. If Customer is the non-defaulting Party, terminates this Agreement as permitted by this Section, and completes the System through a third Party, Customer may as its exclusive remedy recover from Motorola reasonable costs incurred to complete the System to a capability not exceeding that specified in this Agreement less the unpaid portion of the Contract Price. Customer will mitigate damages and provide Motorola with detailed invoices substantiating the charges. In the event Customer elects to terminate this Agreement for any reason other than default, Customer shall pay Motorola for the conforming Equipment and/or Software delivered and all services performed.

Section 14 INDEMNIFICATION

14.1. GENERAL INDEMNITY BY Motorola. Motorola will indemnify and hold Customer harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Customer to the extent it is caused by the negligence of Motorola, its subcontractors, or their employees or agents, while performing their duties under this Agreement, if Customer gives Motorola prompt, written notice of any claim or suit. Customer will cooperate with Motorola in its defense or settlement of the claim or suit. This Section sets forth the full extent of Motorola’s general indemnification of Customer from liabilities that are in any way related to Motorola’s performance under this Agreement.

14.2. PATENT AND COPYRIGHT INFRINGEMENT.

14.2.1. Motorola will defend at its expense any suit brought against Customer to the extent it is based on a thirdparty claim alleging that the Equipment manufactured by Motorola or the Motorola Software (“Motorola Product”) directly infringes a United States patent or copyright (“Infringement Claim”). Motorola’s duties to defend and indemnify are conditioned upon: Customer promptly notifying Motorola in writing of the Infringement Claim; Motorola Signal Hill Police Department October 13, 2022
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