522 E. Weber Ave., Compton, CA 90222 | 310 561 8330 | www.tlcluxury.com Youth and Senior Programs
Transportation Services
PROPOSAL AND RESPONSE
CITY OF SIGNAL HILL
2 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Table of Contents
Sections
Executive Summary I
Personnel and Staffing II
Plan of Services, Company Qualifications, & Vehicle Fleet III Scope of Services, Administration & Operations
References IV
Pricing V
Vehicle Photos VI
3 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
SECTION I
TLC LUXURY OVERVIEW
TLC Luxury LLC. is a Nevada Corporation that has been operating as TLC Luxury Transportation since July 2017 in Los Angeles, California.
TLC Luxury is a growing ground charter transportation service provider in the Western U.S., with 2 locations including Los Angeles and Las Vegas, with a 3rd location opening in San Diego in 2025.
TLC Luxury is a professional transportation firm organized specifically to supply expertise to both public and private ground transportation systems.
TLC Luxury is proud to service all our valued clients in the Los Angeles area with high quality customer satisfaction and successful ground transportation services. The TLC Luxury management team brings more than 100 combined years of experience in the specialized, ground-based passenger transportation industry. Our team is able to build success through the application of new technologies and transportation best practices for existing customers as well as new clients. Our experience qualifies us to service a variety of customers, including fixed-route, employee shuttle, domestic and international tour groups, corporate travel groups, travel agencies, destination management companies, hotels/resorts, universities, schools, clubs, cities, government, private organizations, and public charter clients.
TLC Luxury has established a reputation for unrivalled quality, safety and reliability as a premier provider of chauffeured ground transportation services across two Western states.
Through our experience operating and servicing a diverse client base, our team understands that the continued success of our service requires:
Safety – Every TLC Luxury employee’s #1 responsibility
Reliability – Passengers rely on timely, efficient service Sensitivity – Awareness of the customer as well as the needs of each individual passenger Kind Employees – Natural caring attention to passengers Flexibility – Meeting the changing needs of the passengers and customer Communication – Maintaining open lines of communication between our staff, passengers, and our customers
Understanding – Development of best practices to operate on-time, safe, and reliable transportation service
When you trust TLC Luxury to provide your ground transportation, your vehicle will arrive on schedule, cleaned and detailed. It will be operated by one of our uniformed professional operators, all of whom are amicable, knowledgeable, trained in transportation safety and dedicated to customer service.
Services:
Luxury Motorcoach Transportation
Minicoach & Van Transportation
Shuttle Bus Transportation
School Bus & SPAB Transportation
Personnel Transportation
Any Size Group Transportation
EXECUTIVE SUMMARY
4 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
TLC Luxury is 100% privately owned. TLC Luxury maintains the highest standards in operations and management. We have an aggressive program of recruiting and training high quality managers and operating staff, and all are committed to maintaining exemplary customer service. TLC Luxury currently employs 100+ full time and part time employees between two locations.
TLC Luxury Transportation Locations:
Los Angeles Las Vegas San Diego
522 E. Weber Ave 4015 W. Tompkins Ave Coming Soon 2025
Compton, CA 90222 Las Vegas, NV. 89103
P: 310-561-8330 P: 702-431-7654
TLC Luxury is a State and Federally licensed motor carrier and operates intrastate within California and Nevada. We have operating authority in the state of California and Nevada. TLC complies with all State, Federal, DMV, and OSHA regulations pertaining to licensing and operations of passenger vehicles.
TLC Luxury Permits and Certifications:
PUC/TCP #37728
CA #518162
DOT #3062298
MC #067933
CPCN #2201
Tax Id #82-2073507
Dun & Bradstreet #098979621
SCAC #TLUC
Cage Code #8BSR9
DoD Bus Agreement #5 approved
NAICS: 485510, 485999, 485210,
485410, 485991, 485320
TLC Luxury Insurance:
General Liability: 5,000,000
Auto Liability: 5,000,000
Sexual Misconduct and Molestation: 1,000,000 Liability & 3,000,000 Aggregate Workers Compensation: 1,000,000
Please browse our website at www.tlcluxury.com to learn more about the company. 5 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
SECTION II
Key personnel to be assigned to the specific program and transportation services:
Chris Sanchez
CEO
TLC Luxury
522 E. Weber Ave.,
Compton, CA 90222
Phone: 310-561-8330
Cell: 310-592-5650
Email: [email protected]
Chris will serve as the liaison officer between City of Signal Hill and TLC Luxury. Chris will oversee all aspects of the operational functions in order to professionally respond to any and all duties associated with the operations of this contract.
As a relatively small company, TLC Luxury will provide the City of Signal Hill with easy access to and the attention of the highest levels of our company --- our decision makers are available by cell phone any time of the day.
Other Key Personnel:
The Operations Manager (Javier Izabal) will provide support for the operation of the contract services and assist in ensuring 100% satisfaction of the program. Javier will also be a secondary point of contact for the City of Signal Hill. Email address [email protected] and cell # 310- 733-0997.
The Safety Director (Steve Sacamos) is responsible for making sure all TLC Luxury drivers adhere to all State and Federal regulations as well as company policies. The safety director will maintain all driver qualification files and maintain TLC Luxury drug and alcohol program. The safety director keeps track of driver logs, maintain driver qualification files, maintenance fleet records, hiring and screening of motor coach operators and enforce standard operating procedures.
The Dispatcher(s) will be dispatching all orders and ensure the success of each service. The dispatcher will be communicating with all the coach operators and the contract administrator. TLC Luxury will offer a 24/7 dispatch operation. The Dispatcher will use a cell phone communication system designed for official use only in order to communicate with the motor coach operators.
Coach operators will be able to notify vehicle dispatch via cell phone the moment of scheduled departure as well as communicate any emergency they may encounter while on the road. All motor coaches are equipped with a GPS for tracking safety.
The Maintenance Manager (Andres Gonzalez) will be responsible for maintaining all the vehicles in working and safe order and making sure all the buses are washed and cleaned on a daily basis. TLC Luxury strongly believes in preventive maintenance so we will replace belts, hoses, brakes and other parts before they are worn out. That way a broken belt will not be the cause of an inconvenience for our customers. Our maintenance manager has long-term experience in the repair and maintenance of motor coaches. TLC Luxury has a 24-hour mechanical coverage schedule in order to deal with emergencies. All problems are addressed the same day! Safety repairs are made before the coach is allowed to operate again! We do all the required safety checks to comply with the DOT, & PUC regulations. We keep accurate records of all the maintenance done to our vehicles on file at all times.
PERSONNEL and STAFFING
6 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
We offer a full-service maintenance facility in the Los Angeles office with a mechanical shop of three bays, paint shop, wash and dump facilities.
The Driver(s) all have a minimum of 7 years of commercial driving experience, with most having an average of 15 years’ experience. TLC requires all new hires to have a minimum of 3 years or more experience driving motorcoach vehicles and must be 25 years or older. Beyond meeting DOT and SPAB requirements, our drivers attend TLC Luxury safety training sessions and are monitored by GPS and Road Supervisors to assure quality and safe performance. Because we are a small company with a management team with significant amount of experience, we are able to attract and retain drivers who are the “cream of the crop”. Our employee turnover rate is less than 5% Annually.
7 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
SECTION III
Why Choose TLC Luxury?
Qualifications, Experience, and Reliability
Our business background and capabilities are peerless. We operate new and late-model equipment, maintained to the highest standards, and in compliance with the enhanced requirements of the US DOT and California CHP for Student Pupil Activities Bus (SPAB) use. 24-hour Dispatch Center
We staff our operations Control Center 24 hours per day every day of the year with our own well-trained dispatchers --- we communicate, track, direct and respond around the clock.
New High-Quality Coaches – Reliability and Comfort
State-of-the-art vehicle fleet with an average age of only 8 years and first-class amenities such as flat screen video displays, “kneeling buses”, USB & Power outlets, covered parcel racks and upgraded upholstery. All of our vehicles are EPA 2010-compliant, and our fleet complies with California’s strict CARB regulations.
Safety
We have great systems, training and supervision that provide our passengers and staff with safe operations.
Drivers
Beyond meeting DOT and SPAB requirements, our drivers attend TLC Luxury safety and guest service training sessions and are monitored by GPS and Road Supervisors to assure quality and safe performance.
Because we are a small company with a management team with significant amount of experience, we are able to attract and retain drivers who are the “cream of the crop”. Our employee turnover rate is less than 5% Annually.
Management
Superior staff of well-trained, professional employees with long-tenure and low turnover. TLC Luxury staff has a combined 100+ years of experience in the transportation industry servicing domestic and international tour groups, destination management companies, casinos, hotels, resorts, clubs, travel agencies, schools, universities, professional teams, government contracts, and we specialize in long term private contracts.
ADA Compliance
Vehicles proposed to be furnished under this contract can be equipped with wheelchair lifts/ADA compliant with advance request and based on availability.
Environmental Commitment
Our vehicles comply with the most modern CARB and EPA modern emissions control requirements.
PLAN & SCOPE OF SERVICES, COMPANY QUALIFICATIONS,
VEHICLE FLEET, ADMINISTRATION, & OPERATIONS
8 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
GPS Tracking and Engine Telemetry
Our 24-Hour Control Center tracks our buses to assure they are on route and on time. The advanced engine telemetry provides real time warning of issues before they cause a failure. Our tracking technology provides the location, arrival predictions and arrival notifications.
Large Fleet
We are a growing privately owned motor coach company in California and Nevada, that approximately employs 100+ employees in 2 locations in Los Angeles and Las Vegas, and a new location opening in San Diego in 2025, which means we have great capability to provide additional service, back-up or rescue. Additionally, our scale and operational flexibility enables TLC Luxury to service large, multi-location transportation projects, and temporarily redeploy vehicles between locations to service spikes in demand driven by special events.
Quality Guarantee:
The TLC Luxury model is “Operated with Pride”. Our staff operates at a “premium” level and is committed in providing the City of Signal Hill with high standard quality of service. The CEO Chris Sanchez will serve as liaison between TLC Luxury and the City of Signal Hill. Chris will be responsible for customer support and will oversee the quality assurance and performance.
TLC Luxury has a 24/7 bus wash and its own body shop facilities at its Los Angeles location.
We invest a lot of time and money insuring that our vehicles leave the yard in clean, serviceable, and damage free conditions. TLC Luxury guarantees the quality of our vehicles is above satisfactory condition.
TLC Luxury warrants that it is familiar and operates under all regulations, standards, and rules of the various government agencies as applied to maintenance of bus(es). Furthermore, we are in agreement to permit the city of Signal Hill duly authorized agent to inspect our fleet of vehicles at any reasonable time, during normal business hours and subject to coordination with TLC Luxury personnel.
Scope of Work & Plan of Services:
TLC Luxury is committed in providing the City of Signal Hill with a high standard quality of service. Our proposal provides further information on our plan of implementation to provide the successful chartered bus service for the “specific program”. We can satisfy all the required charter bus services with quality equipment.
Please send all bookings to [email protected]. Below is a list of our fleet we are proposing to cover all transportation requests. We will book all services and send confirmations for all bookings. Additionally, driver information will be provided for all services 24-hours in advance.
Our 24/7 dispatch number is 310-561-8330.
9 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Vehicle Fleet:
TLC Luxury Transportation Los Angeles Fleet
10/1/2024
Qty Unit # Make Model Year Seats Color Type
1 1503 Mercedes Sprinter 3500 2022 15 Black Sprinter Van 2 3401 Temsa TS30 2017 34 Black Minicoach
3 3402 Temsa TS30 2016 34 Black Minicoach
4 4002 Temsa TS35E 2018 40 White Midsize
5 5601 Irizar I6 2016 54 White Motorcoach
6 5602 Irizar I6 2017 56 White Motorcoach
7 5603 Irizar I6 2017 56 White Motorcoach
8 5604 Irizar I6 2017 56 White Motorcoach
9 5606 Temsa TS45 2017 56 White ADA Motoroach
10 5607 Temsa TS45 2016 56 White Motorcoach
11 5609 Temsa TS45 2016 56 White Motorcoach
12 5616 Prevost H-345 2019 56 White Motorcoach
13 5617 Temsa TS45 2017 56 White Motorcoach
14 5618 Temsa TS45 2017 56 White ADA Motoroach
15 5619 Prevost H-345 2018 56 White Motorcoach
16 5620 Prevost H-345 2024 56 White Motorcoach
17 5621 Prevost H-345 2024 56 White Motorcoach
18 2501 International 3000 2011 25 Yellow School Bus
19 6901 Thomas School B 2022 69 Yellow ADA School Bus
20 8401 Thomas School B 2018 84 Yellow School Bus
21 8402 Thomas School B 2018 84 Yellow School Bus
22 8101 Thomas School B 2018 81 Yellow School Bus
23 8102 Thomas School B 2018 81 Yellow School Bus
24 8103 Thomas School B 2018 81 Yellow School Bus
25 Utility Vehicle Ford Truck 2006 2 White Truck
26 Chevy Silverado Chevy Silverado 2500 HD 2024 4 White Truck Motors 13
Midsize 1
Minicoach 2
Sprinter Van 1
School Buses 7
Service Truck 2
Total Vehicles 26
Additionally, we have access to 40+ vehicles from our Las Vegas fleet and can relocate for any special event with advance notice.
10 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Equipment Types:
Vehicle models we are proposing will be Irizar, Temsa, Prevost, Thomas, and Mercedes. All of the motorcoaches and minicoaches are equipped with restrooms, operable air conditioning & heating, DVD players and above seat screens, USB outlets, foot rests, reclining seats, reading lamps, window shades, tinted windows, and an overhead space for personal items. We can also provide handicapped equipped vehicles (ADA approved), limited quantities available.
All TLC Luxury vehicles have FMVSS certification, EPA low-emissions certificates, and meet California and Federal regulations. TLC Luxury takes great pride in the condition of their buses and in the services we provide.
Highlights of Equipment:
1. All vehicles are average (8) years or younger 2016 – 2024 models.
2. All Motorcoaches are a minimum of 50 passengers seating up to 56 passengers seating.
3. All Minicoaches are a minimum of 30 passenger seating.
4. All vehicles have adequate space for carry-ons, and secure storage for equipment and personal luggage.
5. All Motorcoaches & Minicoaches are equipped with PA Systems, including DVD players and microphones, and USB outlets.
6. Fully functioning AC/Heat
7. Restrooms – cleaned, refreshed.
8. All vehicles are detailed and cleaned daily (exterior and interior).
Equipment Maintenance:
Safety has always been the highest priority at TLC Luxury! Our Maintenance Manager Andres Gonzalez and Safety Director Steve Sacamos will work hand in hand to ensure the safety of equipment and provide management of maintenance and repair services to all vehicles. TLC Luxury currently offers a maintenance facility located at each of their 2 locations. Our maintenance technicians bring a wealth of experience to our repair facilities. All of our vehicles are manufactured and maintained in accordance with all of the United States Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA) guidelines, rules and regulations as outlined under Part 396 Inspection, Repair, and Maintenance. Furthermore, we will keep all buses clean and sanitary in compliance with public safety and health regulations. TLC Luxury takes full responsibility for the maintenance of its equipment and fleet.
Highlights of Maintenance:
1. 24/7 maintenance shop facilities.
2. 24/7 mobile road service.
3. 24/7 in house cleaning/bus wash.
4. TLC Luxury has its own paint shop and maintains the up keep of all cosmetic repairs on vehicles.
TLC Luxury, through its system of preventative maintenance and inspections performs a 45 Day/3000- mile inspection, and an A & B Inspection at 15,000 miles on each coach. A file is kept on every motor coach with its maintenance record. All of the records are also kept in the computer as backup.
In addition to the inspections mentioned above, every coach undergoes an annual USDOT inspection.
Also, the motor coach operator inspects the vehicle at the end of his/her shift and indicates any defect or mechanical issues in their post trip report. The maintenance or shift manager reviews the post trip report, has a mechanic perform the necessary repairs, signs off the form, confirming the mechanical issues have been resolved.
11 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Drivers:
TLC Luxury motor coach operators have a professional dress code that consists of black pants, white shirt and black tie. All motor coach operators will report to the TLC Luxury yard a minimum of one hour prior to their pick-up time. Operators will record their arrival time on the daily dispatch log. All drivers are required to do a pre and post trip inspection of their vehicle. This is done before every trip. After completing his/her pre-trip inspection the driver maps out his trip and gets started early enough to be on time for his pickup. The coach operator completes their trip and returns to the yard, finalizing a post-trip inspection.
TLC Luxury ensures the following terms and conditions:
a. Provide sufficient number of sets of qualified drivers as legally required to perform the work and duties as set forth under this RFP, all of whom shall be paid by, and shall remain the employees of TLC Luxury;
b. Provide drivers who speak English and are proficient with directions; c. Driver will be efficient in operating vehicle equipment such as electronics and controls on bus:
DVD, air conditioning / heating.
d. Provide experience drivers who are familiar with the City of Signal Hill and provide training for new drivers.
Driver Training
TLC Luxury implements a quality driver training program. All drivers will maintain a class B or higher license with passenger and airbrakes (as needed) endorsements and medical certificate.
Our training program consists of a comprehensive training manual accompanied by classroom time, educational videos, and behind the wheel time including mentored “cushion rides” where the trainee rides and drives on actual routes along with a seasoned driver to become familiar with their duties. Training will be conducted by an experienced training instructor with a valid instructor training certificate consistent with programs recognized by the State of California and the United States Department of Transportation and that meet all state and federal requirements.
Training Manual
Our training manual will be issued to each driver upon commencement of their training. This manual will consist of study material and quizzes as well as end of chapter tests. Our training manual consists of the following curriculum:
Class Room Time:
Class Room time will be led by a certified instructor and will be used in conjunction with the training manual and training videos. Our classroom time consists of the following trainer instructed classes:
Classroom Hrs
Company Orientation & Safety Policy 2
Regulations 1.5
Workplace Safety 2
Substance Abuse Program 1.5
Sensitivity 4
Transporting Passengers with Special Needs 8
Passenger Relations & Assistance 4
Map Reading 2
Defensive Driving 8
Passenger Loading and Unloading 4
12 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Accidents 1
Emergencies 2
Driving Skills 2
Operating Procedures 6
TOTAL CLASSROM TIME 48
Behind The Wheel Training:
Behind the wheel training will be led by our certified trainer who will take the trainees to a controlled environment to develop skills, as well as on the road in the vehicles they will be driving. This is a chance for them to develop skills in the vehicles they will be driving for their job. Our behind the wheel instruction will be structured as:
Behind The Wheel Training Hrs
Commercial Vehicle Familiarization 1
Pre-Trip Inspection 2
Driving Skills
Mirror Use 1
Turns 4
Backing 3
Intersections 2
Freeway Driving 2
Passenger Loading And Unloading 2
Smith System Defensive Driving 15
Special Needs Passenger Transportation 4
Service Area Familiarization 8
Map Reading Fieldwork 2
Emergency Procedure 2
TOTAL BEHIND THE WHEEL TIME 48
Cushion Rides
Cushion rides are a time where new employees will be paired with seasoned drivers that know the routes well. This is a chance for the driver to put all their classroom time and behind the wheel skills to use and apply them in the field. It also enables them to see how their duties will be performed before they are on their own. This is a great tool in becoming familiar with their routes with an experienced driver.
Additional Training
Keeping the drivers in training mode, and constantly improving their skills not only keeps them thinking of the task at hand, it also keeps them from getting too comfortable and overlooking safety. TLC Luxury will do this by quarterly reviews of the training manual and by providing additional classes. For example:
13 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Anti-Terrorist Training
In addition to the current safety courses that the drivers will be instructed in, TLC Luxury has implemented an anti-terrorist training program. This training program is designed to follow the guidelines of the Transportation Security Administration. This class will teach drivers how to be aware of:
-Suspicious Behavior
-Suspicious Packages
-Controlling the Situation
-Evacuating a vehicle
-Proper Reporting Procedure
CPR And Red Cross Training
All SPAB certified drivers as well as supervisors will be required to complete a certified course through the Red Cross which encompasses CPR and Community First Aid and Safety.
Post-Accident Re-Training
Employees involved in a preventable accident will receive re-training shortly after the time of the accident.
For a preventable accident with more than $500.00 in damage and/or injury the employee must receive this re-training prior to being placed back into service.
Department of Motor Vehicles Pull Notice program
Our operation complies with DOT requirements including participation in the DOT Pull Notice program.
Random drug and alcohol testing program
Substance Abuse Program
Our operation complies with DOT requirements including pre-employment drug testing, random drug testing and post-accident drug and alcohol testing.
Track Record
We have been licensed as a Passenger Stage company for two years and are proud or our safety record.
Our management and operating staff and systems have also qualified us to be certified as a motor carrier for the US Department of Defense and a SPAB carrier by the California Highway Patrol.
Accident plans
TLC Luxury holds passenger and employee safety as the most important aspect of our business. Our risk control and safety programs are an integral part of our operations management. We have designed each aspect of our operation to maximize safety for our passengers, employees and our fellow drivers.
Safety first is constantly emphasized to drivers as well as to supervisors and maintenance staff.
Road Supervision
TLC Luxury firmly believes that employing the best supervisors directly translates into motivated and productive employees. If the employees’ supervisor keeps expectations high and the supervisors themselves perform at a consistently high level, they will in turn create an image to be emulated.
Supervisors will be directed to actively network with drivers on work related issues on a daily basis; this will create an open line of communication and a productive work environment. Road Supervisors will thoroughly conduct periodic road checks on each driver. These road checks will include at the bare minimum; weekly on time performance checks, weekly field bus stop checks, and yearly performance ride checks for each driver as well as an annual review of work history and personal file for each driver. If an on-route incident is reported, a Road Supervisor will immediately address the cause and effect of the incident and counsel the driver.
Emergency Handling
In the event there is an emergency situation on the road away from the facility, a Road Supervisor will respond to the scene. If and when a breakdown occurs, a supervisor will conduct or oversee the deployment of a replacement vehicle and the transfer of passengers. If an accident occurs, a Road Supervisor will be immediately dispatched to the scene to oversee and assess the conditions. They will also facilitate care of any injured passengers and the transferring of uninjured passengers. The Road Supervisor will also be onsite to assist in the documentation of the incident. If an injury was involved in the accident the Road Supervisor will assure the proper FTA mandated drug and alcohol screening procedure is followed.
14 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Safety
The TLC Luxury Safety Manager is responsible for training and teaching safe practices to all employees. His primary responsibility is to make sure that all TLC Luxury motor coach drivers are completely trained and schooled in the safe operation of their vehicle. Keep current the Drivers Qualification File to make sure they are fully compliant with all United States Department of Transportation (USDOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements, have a current Commercial Driver’s License (CDL) with a P endorsement, completed background investigation, drug testing and possess a valid medical examiners certificate.
Creating a culture of safe driving habits through training, re-training and continuing education of the drivers through scheduled monthly safety meetings is imperative to keeping a positive mental attitude and instilling safe driving habits.
The Safety Manager is responsible for conducting a complete and thorough investigation of all accidents, preparing all accident reports, reviewing them with the safety committee and takes the appropriate action to eliminate and/or minimize the possibility of any reoccurrence.
In addition to being responsible for the overall safety of the company and its employees, he is responsible for making sure the company facilities, owned or occupied, and their contents, storage of chemicals, liquids and cleaning supplies are in strict compliance with all OSHA requirements.
Safety Plan
TLC Luxury creates a safety plan for each individual division/contract, based upon their specific operations and needs. The TLC Luxury team will assess the division to determine its safety needs, and then implement a series of systems safety plans. TLC Luxury will develop this safety plan based upon criteria, recommendations, and formats of the Transportation Safety Institute, OSHA and APTA and consistent with FTA and other governmental requirements. In addition to this recommended safety criteria, TLC Luxury utilizes safety material available through JJ Keller. Among the plans that we will develop are:
Bus System Safety Plan
Facility Safety Plan
Homeland Security
Housekeeping
Fire Prevention
Emergency Action Response
Workplace Security
HazMat
Exposure Control Plan (Blood borne Pathogens)
Safety Inspection
TLC Luxury Corporate Safety Managers will visit the workplace at a minimum of twice annually. Each visit will include an audit of the facility, vehicles, and a walk-through inspection. An annual documented facility inspection will be performed; any discrepancies in the FTA and OSHA guidelines will be corrected. This inspection will be a hands-on procedure where any safety hazards will be identified and corrected.
Conveyance of Safety Concerns
Conveyance of a safety concern is not taken lightly. Any employee that feels a safety concern is an immediate issue is encouraged to report the situation to their supervisor immediately. The practice of an open-door policy regarding safety concerns is a requirement. 15 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
Quarterly Safety Meetings
Safety meetings are conducted with the managers, drivers, and mechanics on a Quarterly basis. These meetings are at a minimum an hour in length and consist of various topics that pose constant safety concerns as well as new issues that have come up. Typical topics for a safety meeting are:
Mobility Device Securement
Handling Persons with Special Disabilities
Defensive Driving Refresher topics
Inclement Weather Driving Techniques
Emergency Procedures
Proper Safety Equipment
Security Issues
Safety Incentive Programs
Rewarding drivers for safe driving is a key ingredient in any transportation company. TLC Luxury offers different incentive programs to keep drivers motivated to continue to make safety their first priority. When a driver is commended for being safe, it conveys the message that they are doing their job well and that they are on the right track. It also makes an example for other drivers to strive to be as safe, as well as creating goals for them to achieve. Maintaining these programs as well as creating new ones is essential in keeping safety the first priority. Some examples of the safety programs that would be in place are:
Employee of the month program
Safety bonuses
Day off rewards for safe driving
16 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
SECTION IV
You may easily verify our accessibility, responsiveness, experience and satisfaction with our client references:
City of Signal Hill Resort Southern California
777 City of Signal Hill Rincon Way
Valley Center, CA 92082
Anna Ramirez
760-445-8042
annramirez@City of Signal Hill.com
Weekly charter group transportation services provided.
The J. Paul Getty Museum
1200 Getty Center Dr,
Los Angeles, CA 90049
BB Camacho
310-440-7375
[email protected]
Weekly Student SPAB & School Bus Services Provided.
Torrance USD
2335 Plaza Del Amo
Torrance, CA 90503
Mark Plumb
310-937-6310
[email protected]
Weekly Student SPAB & School Bus Services Provided.
Redondo USD
1401 Inglewood Ave
Redondo Beach, CA 90278
Clara Kahan
310-798-8665
[email protected]
Weekly Student SPAB & School Bus Services Provided.
PV Peninsula 27118 Silver Spur Rd.
Rolling Hills, CA 90274
Jeanne Shiosakij
310-937-6310
[email protected]
Weekly Student SPAB & School Bus Services Provided.
REFERENCES
17 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
A variety of additional contract operations and large program references follows:
Seatplanners – GSX, Amazon, Comic-Con, & Various Convention Shuttles TLC Luxury is the primary ground transportation provider for all their convention and trade show programs in Los Angeles and Las Vegas. We have provided up to 150+coaches per day for multiple days for Amazon and GSX programs. Scope of work consisted of convention shuttles to multiple hotels.
Joyce Aramouni
619-850-8318
[email protected]
Production Transport – CON-EXPO & Various Convention Shuttles TLC Luxury was the primary transportation carrier for 100+ coaches per day for multiple days for the ConExpo program during the month of March 2017. Scope of work consisted of convention shuttles to multiple hotels. We are also the primary transportation provider for all their convention shuttle programs in Los Angeles and Las Vegas.
Phil Weld
310-641-0900
[email protected]
CMAC – Various Convention Shuttles
TLC Luxury is the primary transportation carrier and provides up to 25+ coaches per day for multiple days for several program throughout the year in both locations Los Angeles and Las Vegas.
Cathy Christopher
254-488-4549
[email protected]
Los Angeles Sparks
TLC Luxury is the primary transportation carrier and provides ground transportation services for their community outreach program to all their home games through-out the season in Los Angeles.
Natalie White
323-431-3116
[email protected]
Additional references available upon request.
18 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
SECTION V
TLC LUXURY PRICING
TLC Luxury proposes the following pricing based on the general and specific provisions and requirements contained in the RFP. Pricing is based on a per vehicle per service rate and includes all fees including taxes, fuel surcharges, and driver gratuities. Parking, tolls, and airport fees are not included in the rates. Pricing is effective 10/1/2024 through 12/31/2025.
Annual Price Increase: The Unit Pricing may be adjusted by 5% on an annual basis, effective on January 1st of each year, beginning with year 2026.
COST PROPOSAL
Vehicle Minimums & Hourly Rates
Vehicle Type
Minimum
Hours
Hourly
Rate
Passenger
Capacity
NON-SPAB Motor Coach 5-Hour Minimum $200.00 56 Pax
SPAB Motor Coach 5-Hour Minimum $225.00 56 Pax
NON SPAB Mini Coach 5-Hour Minimum $185.00 30 Pax
SPAB Mini Coach 5-Hour Minimum $200.00 30 Pax
School Bus 5-Hour Minimum $165.00 55 Pax
School Bus (Summer Rate) 5-Hour Minimum $150.00 55 Pax
Sprinter Van 5-Hour Minimum $165.00 15 Pax
COSTS/COST PROPOSAL
19 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
SECTION VI
VEHICLE PHOTOS
20 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
21 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
22 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
23 TLC Luxury Transportation
City of Signal Hill
RFP Response
October 1, 2024
END OF PROPOSAL
Thank you for allowing us the opportunity in participating in the City of Signal Hill RFP for Youth and Senior Programs Transportation Services. We look forward to the opportunity to continue working with the City of Signal Hill. We are available to answer any questions, go over our proposal, and provide additional RFP information at any time. Upon award of contract please notify Chris Sanchez at [email protected].
Thank you.
Sincerely,
TLC Luxury
Chris Sanchez
CEO
The ACORD name and logo are registered marks of ACORD
CERTIFICATE HOLDER
© 1988-2014 ACORD CORPORATION. All rights reserved.
ACORD 25 (2014/01)
AUTHORIZED REPRESENTATIVE
CANCELLATION
DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE
JECT LOC PRO- POLICY GEN'L AGGREGATE LIMIT APPLIES PER:
CLAIMS-MADE OCCUR
COMMERCIAL GENERAL LIABILITY
PREMISES (Ea occurrence) $ DAMAGE TO RENTED
EACH OCCURRENCE $
MED EXP (Any one person) $
PERSONAL & ADV INJURY $
GENERAL AGGREGATE $
PRODUCTS - COMP/OP AGG $
DED RETENTION $ CLAIMS-MADE OCCUR
$ AGGREGATE $ UMBRELLA LIAB EACH OCCURRENCE $ EXCESS LIAB DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) INSR
LTR TYPE OF INSURANCE POLICY NUMBER
POLICY EFF
(MM/DD/YYYY) POLICY EXP(MM/DD/YYYY) LIMITS
PER
STATUTE OTH- ER
E.L. EACH ACCIDENT E.L. DISEASE - EA EMPLOYEE
E.L. DISEASE - POLICY LIMIT
$
$
$
ANY PROPRIETOR/PARTNER/EXECUTIVE
If yes, describe under DESCRIPTION OF OPERATIONS below
(Mandatory in NH) OFFICER/MEMBER EXCLUDED? WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY Y / N
AUTOMOBILE LIABILITY ANY AUTO
ALL OWNED SCHEDULED
HIRED AUTOS NON-OWNED
AUTOS AUTOS
AUTOS
COMBINED SINGLE LIMIT BODILY INJURY (Per person)
BODILY INJURY (Per accident) PROPERTY DAMAGE $$
$
$
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSD
ADDL WVDSUBR
N / A
$
$
(Ea accident)
(Per accident)
OTHER:
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
INSURED
PHONE
(A/C, No, Ext): PRODUCER
ADDRESS: E-MAIL
FAX
(A/C, No): CONTACT NAME:
NAIC #
INSURER A :
INSURER B :
INSURER C :
INSURER D :
INSURER E :
INSURER F :
INSURER(S) AFFORDING COVERAGE
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
11/3/2023
TIB Transportation Insurance Brokers, LLC
425 W. Broadway
Suite 300
Glendale CA 91204-1269
Jessica Landeros 818-246-2800 818-246-4690 [email protected] License#: 0K07568 Carolina Casualty 10510 TLCLUXU-01 Lloyds Underwriters 15792 TLC Luxury, LLC dba TLC Luxury Transportation
522 E. Weber Avenue
Compton CA 90222
2123413532
A X 5,000,000 X 100,000 5,000 5,000,000 5,000,000 XKCA26636122 11/3/2023 11/3/2024 n/a
A
5,000,000 X
X X
KCA26636122 11/3/2023 11/3/2024
B Sexual Misconduct and Molestation SML000000373864C 11/3/2023 11/3/2024 1,000,000 3,000,000
Less $25,000
Liability
Aggregate
Retention
Proof of insurance ***************************************************************************** ******************************************************************************************** ******************************************************************************************** ******************************************************************************************** Proof of insurance only *****************
*****************
*********************
************
*****************
*** ** **********
The ACORD name and logo are registered marks of ACORD
CERTIFICATE HOLDER
© 1988-2014 ACORD CORPORATION. All rights reserved.
ACORD 25 (2014/01)
AUTHORIZED REPRESENTATIVE
CANCELLATION
DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE
JECT LOC PRO- POLICY GEN'L AGGREGATE LIMIT APPLIES PER:
CLAIMS-MADE OCCUR
COMMERCIAL GENERAL LIABILITY
PREMISES (Ea occurrence) $ DAMAGE TO RENTED
EACH OCCURRENCE $
MED EXP (Any one person) $
PERSONAL & ADV INJURY $
GENERAL AGGREGATE $
PRODUCTS - COMP/OP AGG $
DED RETENTION $ CLAIMS-MADE OCCUR
$ AGGREGATE $ UMBRELLA LIAB EACH OCCURRENCE $ EXCESS LIAB DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) INSR
LTR TYPE OF INSURANCE POLICY NUMBER
POLICY EFF
(MM/DD/YYYY) POLICY EXP(MM/DD/YYYY) LIMITS
PER
STATUTE OTH- ER
E.L. EACH ACCIDENT E.L. DISEASE - EA EMPLOYEE
E.L. DISEASE - POLICY LIMIT
$
$
$
ANY PROPRIETOR/PARTNER/EXECUTIVE
If yes, describe under DESCRIPTION OF OPERATIONS below
(Mandatory in NH) OFFICER/MEMBER EXCLUDED? WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY Y / N
AUTOMOBILE LIABILITY ANY AUTO
ALL OWNED SCHEDULED
HIRED AUTOS NON-OWNED
AUTOS AUTOS
AUTOS
COMBINED SINGLE LIMIT BODILY INJURY (Per person)
BODILY INJURY (Per accident) PROPERTY DAMAGE $$
$
$
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSD
ADDL WVDSUBR
N / A
$
$
(Ea accident)
(Per accident)
OTHER:
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
INSURED
PHONE
(A/C, No, Ext): PRODUCER
ADDRESS: E-MAIL
FAX
(A/C, No): CONTACT NAME:
NAIC #
INSURER A :
INSURER B :
INSURER C :
INSURER D :
INSURER E :
INSURER F :
INSURER(S) AFFORDING COVERAGE
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
11/21/2023
TIB Transportation Insurance Brokers, LLC
425 W. Broadway
Suite 300
Glendale CA 91204-1269
818-246-2800 818-246-4690 License#: 0K07568 Cypress Insurance Company 10855 TLCLUXU-01 TLC Luxury, LLC dba TLC Luxury Transportation
522 E. Weber Avenue
Compton CA 90222
1356652422
A
Y
TLWC430697 11/30/2023 11/30/2024
X
1,000,000 1,000,000 1,000,000
PROOF OF INSURANCE ONLY
***********************
**********************