CITY OF SIMI VALLEY
STAFF REPORT
Nov
ember 17, 2025
To: City
Council
From: D
epartment of Administrative Services,
Carolyn Johnson, Director of Administrative Services
Subje
ct: Approve the Purchase of Equipment and Services to support the City’s transition to the Regional Radio System
Staff Recommendation
It
is recommended that the City Council:
1. Aut
horize the Mayor to execute an agreement with Motorola Solutions, Inc. (Motorola) (Attachment A) in a form approved by the City Attorney or designee, utilizing the Sourcewell Cooperative Master Contract, 042021- MOT (Attachment B), for the purchase of new mobile radios, 9-1-1 dispatch consoles, uninterruptible power supplies, core infrastructure, additional equipment, engineering, and services, for a total not -to-exceed amount of $5,733,595 for a term of seven (7) years, through 2032.
2. Approv
e a supplemental budget request and interfund transfer from the COVID-19 Recovery Fund (Fund 271) to the Radio Communications Project (Fund 668) in the amount of $5,478,326 to support all agreements related to the City’s integration into the Regional Radio System.
Background
The
City of Simi Valley operates a Citywide radio system that is essential to public safety and daily operations. This system supports communication across all departments, including Police, Water, Sanitation, Public Works, Transit, Crossing Guards, Code Enforcement, and Building & Safety. The system is one of the City’s most critical systems, serving as the backbone for emergency and non-emergency response, ensuring that field staff and 911 dispatchers remain in constant communication.
Inst
alled in 2006, with an expected lifespan of 10 years , the City’s current stand -alone radio system has far exceeded its intended lifespan. After nearly two decades of continuous use, critical components have become increasingly prone to failure.
Replacement parts are no longer manufactured, and manufacturer support has ended, leaving the City vulnerable to disruptions in emergency communications.
To ens
ure safe and reliable communication, as well as full interoperability with regional agencies, the City must transition to a modern digital public safety radio system. The Ventura County Regional Radio System (Regional System) offers that path forward. Built
AGENDA I
TEM NO.
8A
around Motorola technology, the Regional System provides secure digital radio coverage, expanded capacity, enhanced interoperability across jurisdictions, and reduced long-term maintenance burdens through shared infrastructure and centralized system management.
On September 15, 2025, the City Council approved a Memorandum of Understanding formalizing Simi Valley’s participation in the Regional System. The system’s Oversight Committee subsequently approved the City’s membership on October 2 nd, 2025, granting
Simi Valley a formal governance role. Participating agencies include the County of Ventura and the cities of Ventura, Oxnard, Santa Paula, Port Hueneme, and Gold Coast Transit.
Discussion
Staff evaluated technology from various vendors and recommends awarding a contract to Motorola for the purchase of public safety radios, dispatch consoles, infrastructure equipment, and associated engineering services. Motorola’s equipment is fully compatible with the Regional System and is consistent with the system architecture used by other participating agencies. Pricing was secured through a cooperative contract between Sourcewell and Motorola , Contract No. 042021- MOT (Cooperative Contract), which is open to participating public entities, including the City , to benefit from volume - discounted rates . Sourcewell competitively solicited bids for the Cooperative Contract under RFP No. 042021, and the Cooperative Contract sets forth pricing, warranty, participation eligibility, and other standard terms that satisfy the competitive procurement requirements under Simi Valley Municipal Code (SVMC) § 2- 9.201(f) for cooperative purchasing (“piggyback”) agreements.
The City received a proposal of $5,733,595 from Motorola . Staff realized approximately $660,000 in additional vendor discounts through the Cooperative Contract. To preserve pricing, staff recommends executing the contract before the end of November, when discount terms are set to expire.
Implementation of the new system will take approximately 6 to 8 months, including the installation of radios and dispatch equipment, programming, testing, and training to ensure a seamless transition to the Regional System.
In addition to the Motorola agreement, staff is finalizing negotiations on five additional agreements that will complete the transition and integration into the Regional System.
Additional agreements for items such as console installation, mounting equipment, interoperability infrastructure items , 9 -1-1 recording systems, and external project management will be presented to the City Council for approval at a future meeting as part of the phased implementation plan. S taff is also requesting funding for project contingency of 5% to cover unforeseen costs or changes that may arise during implementation. The initial and ongoing costs for the seven-year term, through 2032, are summarized in the table below:
2 Services and/or equipment
Initial Cost Recurring
Cost –
7-Year Total
Total Cost
–
7-year total
Motorola dispatch consoles; subscriber
radios; core/infrastructure (switches, routers,
Etc.)
$5,166,470 $567,125 $5,733,595
Project management services $245,125 $245,125
Installation of radios and consoles in vehicles $237,325 $237,325 911 dispatch console mounts/stands $31,750 $31,750
Interagency interoperability beyond the
Regional System $649,907 $428,519 $1,078,426
911 Voice recorder $186,550 $16,682 $203,232
Previously approved and executed
agreements
Regional System subscriber fees (based on
500 units at $20/month/per unit) $120,000 $720,000 $840,000 Network connectivity from SVPD to Core $24,000 $124,000 $148,000 5% contingency for unforeseen items $425,873
7-year total cost of ownership $8,943,326
Financial Impact
The total estimated cost of the City’s transition to the Ventura County Regional System is approximately $8. 9 million over a 7- year period. This includes one- time purchases of radios, dispatch consoles, infrastructure, and installation, as well as ongoing expenses such as subscriber fees, network connectivity, and system support.
The Motorola contract, totaling $5,733,595 , represents the largest and most critical portion of this investment and is the focus of this action. A supplemental appropriation and interfund transfer from the COVID -19 Relief Fund (Fund 271) to the Radio Communications Project (Fund 668) is recommended to fund this project fully. 3 The Regional System project fund has a current balance of $3,465,000. Staff is recommending a supplemental budget request and a fund transfer from the COVID -19 Recovery Fund to the in the amount of $5,478,326 w hich will cover the implementation, maintenance and services for 7 years.
Ongoing operational costs of approximately $420,000 per year will be incorporated into the City’s annual budget process beginning in 2033. These costs include the County subscription, support for mobiles/portables/base stations, the voice recorder, LTE/Smart features, and legacy channel support.
City Council Priority
The City’s Public Safety Radio Project directly supports several Pillars of Excellence, including Public Safety, Reliable Infrastructure, Fiscal Stability, and Excellent City Government. The project enhances emergency response, strengthens regional interoperability, and ensures resilient, Citywide communications. By leveraging the Regional System, the City avoids significant standalone replacement costs while strengthening long-term system reliability, reducing maintenance burdens, and enhancing the safety of both officers and the community. This strategic investment in core technology infrastructure demonstrates the City’s commitment to fiscal responsibility, operational efficiency, and modernized high-quality public service.
Suggested Motion
I move that the City Council:
1. Authorize the Mayor to execute an agreement with Motorola Solutions, Inc. (Motorola) in a form approved by the City Attorney or designee, utilizing the Sourcewell Cooperative Master Contract, 042021- MOT, for the purchase of new mobile radios, 9-1- 1 dispatc h consoles, uninterruptible power supplies, core infrastructure, additional equipment, engineering, and services, for a total not -to- exceed amount of $5,733,595 for a term of seven (7) years, through 2032.
2. Approve a supplemental budget request and interfund transfer from the COVID-19 Recovery Fund (Fund 271) to the Radio Communications Project (Fund 668) in the amount of $5,478,326 to support all agreements related to the City’s integration into the Ventura County Regional Radio System.
Summary
The City’s current radio system, installed in 2006, has exceeded its intended service life and is no longer supported by manufacturers. Ongoing equipment failures and limited replacement parts pose significant risks to public safety communications and daily operations. On September 15, 2025, the City Council approved a Memorandum of Understanding to join the Ventura County Regional System. The Regional System provides secure digital radio coverage, expanded capacity, enhanced interoperability 4 across jurisdictions, and reduced long- term maintenance burdens through shared infrastructure and centralized system management.
Staff recommends approving a contract with Motorola utilizing a Sourcewell Cooperative Master Contract to support the City’s transition to the Regional System. The Motorola agreement includes new mobile radios, 9-1-1 dispatch consoles, uninterruptible power supplies, core infrastructure, additional equipment, engineering, and services , for a total not-to-exceed amount of $5,733,595. Execution of the Motorola agreement will secure over $660,000 in discounts, which expire at the end of November 2025.
The Radio Communications Project currently has a balance of $3,465,000, which is insufficient to complete implementation and fund services and maintenance. S taff recommends approval of a supplemental budget request and an interfund transfer from the COVID-19 Recovery Fund (Fund 271) to the Radio Communications Project (Fund 668) in the amount of $5,478,326 to fully fund this critical system upgrade.
Additional agreements for items such as console installation, mounting equipment, interoperability infrastructure, 9-1-1 recording systems, and external project management will be presented to the City Council for approval at a future meeting as part of the phased implementation plan.
Prepared by: Garry E. Boswell, Deputy Administrative Services Director Information Services
Attachments:
Attachment A - Motorola Contract and proposal dated 11-10-25.pdf Attachment B – Sourcewell Cooperative Master Contract, 042021-MOT and Extension
5 C
ity of Simi Valley
MCC 7500E Console Site and Subscribers
The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2023 Motorola Solutions, Inc. All rights reserved.
Mark Streker (805) 249-8391 [email protected] 6 Attachment A
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Motorola Solutions, Inc.
500 W Monroe Street, Ste 4400
Chicago, IL 60661-37
11/10/25
City of Simi Valley
2929 Tapo Canyon Rd.
Simi Valley, Ca. 93063
RE: MCC 7500E Console Site and Subscribers
Dear Mr. Garry Boswell,
Motorola Solutions, Inc. (Motorola Solutions) appreciates the opportunity to provide the City of Simi Valley quality communications equipment and services. Motorola Solutions' project team has taken great care to propose a solution to address your needs and provide exceptional value.
To best meet the functional and operational specifications of this solicitation, our solution includes a combination of hardware, software, and services. Specifically, this solution is for the implementation of a new MCC 7500E dispatch site and provides:
● Five (5) MCC 7500E Consoles with new LAN, two (2) mobile MCC 7500E positions ● Site equipment including integration into the Ventura County P25 Core ● New UPS for Dispatch Center
● Installation, Training, and Project Management Services ● Essential Plus warranty and support services as well as SUA II Lifecycle services ● APX Next portables, APX 8500 Police Unit Mobiles, APX mobile radios (Non-public safety)
This proposal is subject to the terms and conditions of the Sourcewell Motorola Solutions Customer Agreement (“MCA”) attached to this proposal, which incorporates the 042021-MOT Sourcewell Agreement. City of Simi Valley may accept this proposal by returning a copy of the proposal signed by an authorized representative of the City. Pricing will remain valid for 60 days from the date of this proposal. Any purchase order should specifically reference the MCA attached to this proposal.
Any questions City of Simi Valley has regarding this proposal can be directed to Mark Streker, at (805) 249-8391, [email protected]
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Our goal is to provide City of Simi Valley with the best products and services available in the communications industry. We thank you for the opportunity to present our proposed solution, and we hope to strengthen our relationship by implementing this project.
Sincerely,
Jerry Burch
MSSSI Vice President
MOTOROLA SOLUTIONS, INC.
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Section 1.
Table of Contents
Contents
Section 1. Table of Contents .......................................................................................................... 4 Section 2. Introduction .................................................................................................................... 5 Section 3. System Description ........................................................................................................ 6 Section 4. Solution Summary ......................................................................................................... 8 Section 5. Statement of Work Summary ...................................................................................... 42 Section 6. Acceptance Test Plan ................................................................................................. 63 Section 7. Essential Plus Services and System Upgrade Agreement II ..................................... 64 Section 8. ASTRO 25 Connectivity Services Statement of Work ............................................... 89 Section 9. CirrusCentral Core Expansion Statement of Work ................................................. 106 Section 10. Equipment List .......................................................................................................... 117 Section 11. MCC 7500E Training Plan ........................................................................................ 133 Section 12. Pricing Summary ....................................................................................................... 141 Section 13. Contractual Documentation ..................................................................................... 144
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Section 2.
Introduction
Motorola Solutions, Inc. (“Motorola”) is pleased to provide the City of Simi Valley, California with this proposal that will connect the Simi Valley Dispatch site to the Ventura County Regional Radio System enabling enhanced radio coverage within Simi Valley, interoperability with multiple agencies within the County, as well as neighboring Los Angeles County public safety agencies, and new ASTRO25 services for the City’s first responders and other agencies.
Motorola is excited to have the opportunity to present our comprehensive solution that includes new console site equipment and integration into the Ventura County 700/800 MHz trunked system. To help the City’s agencies migrate to the Ventura County System Motorola is proposing new portable and mobile radios for Citywide agencies, as well as advanced public safety portable radios capable of providing critical communications using LTE where Land Mobile Radio (LMR) communication is limited.
The City and Motorola have a history of working closely together to solve complex mission- critical public safety challenges. Motorola enjoys ongoing partnerships with Public Safety Agencies in the region and our technology and personnel have been counted on to support critical missions and, most importantly, keep officers safe.
The ultimate reason why public safety professionals in Southern California, and throughout the USA, rely on Motorola is that our solutions and services are all built to mission-critical specifications. When officers need us, we are there solving for safer every day and everywhere.
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Section 3.
System Description
Motorola is pleased to provide City with a proposal to upgrade the existing MCC 5500 dispatch console system with a new ASTRO 25 solution consisting of MCC 7500E console positions and site equipment, and integrate it into the Ventura County P25 Core. This will enable City with the ability to use the County’s P25 Trunked system to provide superior radio coverage, interoperability, and communications capabilities for City’s first responders and City agencies, allowing them to focus on their duties and not on their radios .
The solution equipment includes:
● Five (5) MCC 7500E dispatch consoles
● Two (2) Mobile MCC 7500E dispatch positions
● Two (2) SRX 345 Site Routers
● Two (2) Juniper SRX Routers
● Two (2) MCG 8000 Conventional Channel Gateways (CCGW) ● Archiving Interface Server and Firewall to allow for future integration of a City provided logging recorder
● APX Subscribers
o Six (6) APX All Band Consolettes
o Six (6) MCD 5000 Desksets
o 136 APX NEXT Portables including accessories (existing mics will be used) o 85 APX 4500 Mobiles and 16 APX 4500 base stations (non-public safety) o 34 APX 8500 Police mobiles and 5 APX 8500 base stations o Flash trunking upgrades for existing APX portables and mobiles ● One time migration from the MCC 7500E console platform to the CommandCentral AXS console platform during the SUAII period.
The proposed five (5) MCC 7500E dispatch consoles are to be located at the dispatch center within the Simi Valley facility. A new UPS will also be installed to provide for temporary backup power for the dispatch center in the event of a power outage. Motorola will install new Eaton 40KVA Three Phase UPS, bypass switch, UPS panel (Rm 280 Radio Room), and wire (2) AC Edge PDU's above racks in the radio room.
Each MCC 7500E console position includes the following:
● Command Central Hub (CCHub).
● Workstation
● Two (2) Speakers
● Two (2) headset jacks
● Headset with PTT
● Over the head, headset
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● Microphone
● Dual Pedal footswitch
● Keyboard and Mouse
● Enhanced IRR
The current Simi Valley UHF Analog repeater system will be integrated into the new dispatch site using the Conventional Channel Gateways (CCGW). This will enable the new dispatch consoles the ability to use the UHF repeater system to maintain communications with agencies still using UHF radio channels.
Below is a high level system block diagram that portrays the connectivity of the new equipment.
Figure 1: Proposed System Block Diagram
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Section 4.
Solution Summary
4.1. MCC 7500E Dispatch Console
The proposed MCC 7500E Console components are connected together on an IP network through site routers and switches. The MCC 7500E consoles will connect directly to the Ventura County Trunked Core, via a City provided IP link, without gateways or interface boxes. Audio processing and switching intelligence for dispatch are performed within each MCC 7500E dispatch position without additional centralized electronics.
4.2. Dispatch Console Configuration
The proposed solution offers City of Simi Valley five (5) MCC 7500E fixed dispatch positions and two (2) Laptop based MCC 7500E positions.
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4.2.1.1. Embracing Interoperability and Integration
When a situation requires coordination between multiple agencies, the proposed dispatcher can patch together Mutual Aid radios and required subscribers on the ASTRO 25 system (see the figure titled "Mutual Aid Components").
Incident conversations are seamless from the moment of the patch initiation and record like any talkgroup conversation within the Land Mobile Radio (LMR) network. The dispatcher can also participate in and monitor conversations for the duration of the incident, as necessary.
Figure 3: Mutual Aid Components - Mutual Aid agency radio systems connect to the ASTRO 25 network through a CCGW.
4.2.2. Integration with the ASTRO 25 Network
The proposed dispatch console seamlessly integrates into Ventura County’s ASTRO 25 system without interface boxes, digital voice gateways, or backroom electronics for an integrated, mission-critical network. This tight union between radio infrastructure and console equipment has several operational benefits to City of Simi Valley. The physical space to accommodate the proposed console is comparable to that required for a personal computer.
The console can access both trunked talkgroups and conventional radio channels over the same network. This architecture reduces overall transport costs and the need for duplicate fixed network equipment.
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4.2.3. Connection to ASTRO 25 System
The ASTRO 25 system’s architecture is flexible and can be configured to meet City of Simi Valley's unique needs.
As part of the implementation of the new Simi Valley Dispatch site and its integration into the Ventura County Core, Simi Valley will need to establish a data path for the Dispatch Site to connect to Ventura County. There are multiple ways of establishing this link, either though a microwave link, leased line, or via Motorola’s ASTRO Connectivity Services (ACS). Simi Valley would need to establish this link to the Ventura County core directly. This connection is outside of the scope of this proposal.
Site links provisioned by City must meet ASTRO Service Requirements prior to site implementation, a copy of which is included with this proposal
4.2.3.1. LAN Switches
LAN switches provide LAN interfaces for console site equipment and a LAN port for the link to the core site. Service technicians can access the system’s configuration manager and service the equipment through the switch.
4.2.4. Conventional Base Station Interfaces
The proposed consoles access and control City of Simi Valley's analog and digital conventional base stations through the use of Enhanced Conventional Channel Gateways (ECCGW). The console processes audio received from the station and controls various features on the stations, such as frequency selection, private line selection, and repeater on/off.
Additionally, the ECCGWs allow for recovery of MDC 1200 and digital signaling, such as unit ID and emergency alarm.
4.3. Making Consoles Easy to Operate
Motorola’s proposed consoles are optimized for real-time audio, prioritizing emergency calls over other traffic, and minimizing voice queuing. Using robust error mitigation to maintain call quality even when the system is heavily loaded, the proposed console reduces communication errors that may force dispatchers or radio users to repeat their transmissions.
4.3.1. Customizable Dispatch Interface
The proposed console provides dispatchers with a customizable graphical user interface (GUI) for increased user efficiency. Based on dispatcher preference, the proposed GUI can be customized to show details of trunked and conventional RF channels on a per-channel basis. 15 Motorola Solutions 11/10/25
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Busy dispatchers can respond to a missed call by simply clicking on an entry in the Activity Log.
The number of calls and call information displayed in the Activity Log is customizable to suit the needs of the user. The status of Auxiliary I/Os can be easily interpreted from the GUI with the use of familiar graphical icons, such as a door shown open or closed.
4.3.1.1. Elite Dispatch Graphical User Interface
The proposed Elite Dispatch GUI is an enhanced version of Motorola’s Gold Elite Dispatch GUI.
For existing Gold Elite users, the GUI allows a smooth transition and minimal training for dispatchers. For new users, the graphical icons and customization options make the proposed console GUI easy to learn and operate.
4.3.1.2. Inbound Event Display
For those users who prefer a call-based GUI, the proposed console supports the Inbound Event Display (IED) GUI. The IED GUI displays incoming radio events in a queue format. The dispatcher can manage and respond to these events directly from the queue.
Filtering and sorting features are available to allow the information in the queue to be tailored to the needs of the dispatcher. The console can be configured to operate in “quiet mode” when using the IED GUI. This is well suited to customers who operate in a Request-To-Talk (RTT) environment.
4.3.2. Auxiliary Inputs/Outputs
Auxiliary Input/Output capabilities are not included in this proposal. If Simi Valley would like to use the proposed consoles for Global Auxiliary Inputs/Outputs (Aux I/Os) for remote status indications or remote control through dispatch positions, Motorola can provide an additional proposal for the services and hardware required. Global Aux I/Os are typically implemented by hardware that is independent of the dispatch positions in a system and may be accessible to multiple dispatch positions. Aux I/O Servers provide the Aux I/O feature for the consoles.
4.3.3. Standard Radio Transmission and Reception
A typical proposed dispatch position has a headset and two speakers. One speaker is for selected audio and the second speaker is for all remaining unselected audio. Additional speakers can be added to a console allowing dispatchers to configure a specific speaker for a set of designated audio sources. This simplifies multitasking between multiple audio sources and allows flexibility in the way the audio is presented to the dispatcher.
4.3.3.1. Receiving Calls from the Field and Other Dispatchers The proposed console provides dispatchers with greater flexibility for how to hear calls from field radio users and other dispatchers. Each dispatcher can define his or her own audio 16 Motorola Solutions 11/10/25
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reception profile by selecting a single audio source, whether conventional or talkgroup, to be heard on a selected speaker or headset (Single Select). The dispatcher can also define groups of radio resources that can all be heard on a selected speaker or headset (Multi-Select).
4.3.3.2. Initiating Calls to the Field and Other Dispatchers The dispatcher has several different ways of initiating a call. In most circumstances, a General Transmit is appropriate. With the General Transmit, the dispatcher selects a resource on the console and activates the transmission through a footswitch, headset transmit button, or a microphone transmit button. If the dispatcher needs to quickly transmit on a resource that is not selected, the dispatcher uses the Instant Transmit function.
A safety switch is available, which prevents accidental activation of functions that may cause negative consequences. The safety switch can be used with Aux I/Os and preprogrammed pages, as well as Instant Transmit switches.
4.3.3.3. Audio Communication to the Field and Other Dispatchers The dispatcher can transmit audio in different ways. They can make calls to all users listening to a specific conventional radio resource or a specific trunking talkgroup. When multiple resources are required, the dispatcher can select additional talkgroups and/or conventional channels, as needed using the Multi-Select feature.
The proposed console also enables dispatchers to make private calls to individual field radio users or dispatchers. Once a private call is established, it can be patched in with another resource at the dispatcher’s discretion.
4.3.3.4. Controlling Console Audio
The proposed console offers dispatchers several different ways of controlling or muting the audio on their consoles, such as the following:
● Audio volume can be changed for any specific resource. ● All non-selected resources on the console can be muted for 30 seconds (All Mute) or unmuted, if already muted.
● A dispatcher can transmit on a resource while receiving audio from the same resource or other resources.
● A dispatch position can be configured to automatically mute the other dispatch audio on a shared resource to prevent acoustic feedback when a co-located dispatch position transmits.
● RF Cross Mute automatically mutes the receive audio from a specified channel when the dispatcher transmits on another specified channel to prevent acoustic feedback. 17 Motorola Solutions 11/10/25
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4.3.3.5. Controlling Network Audio
Dispatchers can control audio on the ASTRO 25 network. The dispatcher can enable or disable radio users to compartmentalize traffic, reduce interruptions, and maintain communications between dispatch and the field. When this function is enabled or disabled, all dispatch consoles with this resource assigned are updated with the current status of the feature. This feature can be controlled from any dispatch position.
4.3.4. Emergency Radio Transmission and Reception
As part of a mission-critical communications network, the proposed dispatch console facilitates immediate prioritization and resolution of emergency communications between City of Simi Valley's dispatch and first responders in the field. This enables dispatchers and first responders to focus on their mission and not their equipment, especially during critical situations.
4.3.4.1. Receiving an Emergency Call
When a user in the field or another dispatcher initiates an emergency call, the console emits both visual and audible indications (Emergency Alarm). The audible indication alerts the dispatcher that an emergency is underway; the visual indication directs the dispatcher’s attention to the specific resource making the emergency call. The dispatcher can immediately reserve a voice channel for the duration of the emergency.
4.3.4.2. Responding to an Emergency Call
A dispatcher can bypass the standard console interface to auto-open a quick list, which contains specific controls for recognizing an emergency call, initiating an emergency call, and ending an emergency call (Auto-Open of Quick List). The dispatcher can then recognize the emergency call, which ends the audible emergency indication and notifies all dispatchers that the emergency is being addressed (Emergency Recognize).
The audible emergency indication may also be muted by a dispatcher without recognizing the emergency alarm (Mute Tones at a Single Op). This can be used in a situation where one agency is monitoring a channel that belongs to another agency. That channel can be configured to not generate audible and/or visual emergency indications.
4.3.4.3. Ending an Emergency Call
When an emergency is over, the dispatcher can end the Emergency Alarm. The visual indication on the dispatch position GUI is removed, and the console informs the other dispatch positions that the emergency is over (Emergency End/ Knockdown). The emergency mode remains active on the initiating radio unit until it is ended (reset) by the radio user. 18 Motorola Solutions 11/10/25
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4.3.5. Radio Patch Control
The dispatcher can patch communication between trunked and/or conventional radios that are normally unable to communicate with each other due to different features, programming, or even different frequency bands. A patch group is a group of linked resources that can both receive messages from a console and transmit to all other members of the patch group.
4.3.5.1. Setting up a Standard Patch
Patches are supported between trunked resources and/or conventional resources. After the patch is created, the dispatch position transmits all audio on one resource to all other resources in the patch group. In a patch between trunked resources, patched radio users with displays see the ID or alias of the other patched radio(s), as opposed to that of the console. This minimizes confusion and the need for the dispatcher to intervene in the call. Patches are automatically reestablished, if interrupted, so the dispatcher can concentrate on continuing operations.
4.3.5.2. Predefined Patches
Patches can be predefined and automatically reinitiated each time a dispatch position computer is restarted (Patch Auto-Start).
4.3.6. Call Management and Control
The dispatcher can use the following functionality to manage and control audio for different types of calls between the dispatch position and radio users or other dispatchers.
4.3.6.1. Automatic Prioritization of Calls
Calls on the dispatch position are prioritized through a transmission hierarchy. Calls from primary supervisors take priority over those from secondary supervisors, which in turn take priority over non-supervisors. Instant Transmit or All-Points Bulletin (APB) transmissions, regardless of whether they are from a supervisor, take priority over general or patch transmissions.
Multiple dispatchers can be designated as primary supervisors on the same system, which is useful when multiple agencies share one system. With the Network Manager Client installed, supervisors can disable and enable dispatch console functionality as needed.
4.3.6.2. Manual Prioritization of Calls
System Access Priority Select allows a dispatcher to prioritize trunked resources on the system as either normal or tactical. A dispatcher can change the priority of a trunked resource to tactical to give the resource a better chance of gaining communication access on a busy system. Only emergency calls have a higher priority than tactical. 19 Motorola Solutions 11/10/25
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When the System Access Priority Select status of a resource is changed, it is updated at all dispatch consoles in the systems that are monitoring that trunked resource.
4.3.6.3. Using the Multi-Select Feature
The Multi-Select feature allows a dispatch position to define groups of selected radio resources. When a Multi-Select group is opened, all of the resources in the group are simultaneously selected. Resources can be added or removed from a Multi-Select group while the group is open. The dispatcher can transmit on several resources simultaneously or can listen to multiple resources simultaneously in their headset or select speakers.
4.3.6.4. Standard Call Indications
The dispatch position indicates the availability of any given resource, regardless of whether the resource is involved in a transmission. An inbound call indication provides the dispatcher with a visual cue of audio activity on a radio resource and allows a dispatcher to see at a glance what the status of a resource is at any moment.
4.3.6.5. Call Alerting
A dispatcher can use Call Alert to page an unattended radio or dispatch position through a series of beeps and an indication of the sender’s ID. When available, the radio user or dispatcher sees the unit ID of the calling dispatch console or radio ID and is able to return the call.
Additionally, a Call Alert can trigger an activity. For instance, a Call Alert may cause a vehicle’s horn to sound and its lights to flash. The dispatcher can even send a Call Alert to a user who is involved in voice and data communications over the network.
4.3.7. MKM 7000 Console Alias Manager (CAM)
The MKM 7000 Console Alias Manager (CAM) manages the radio unit ID aliases displayed on dispatch positions. It enables agencies that share a radio system to change aliases displayed on their dispatch positions and logging recorders without affecting the aliases displayed at the other agencies on the system.
A typical console uses many types of aliases to provide meaningful, descriptive names instead of numeric ID numbers for different resources on the console, such as:
● Trunking talkgroups and conventional channels
● Aux I/Os
● Secure keys used for voice encryption
● Frequencies on multi-frequency conventional channels
● Private Line (PL) codes on conventional channels
● Predefined pages
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● Radio unit IDs (also called radio PTT IDs)
The CAM supports aliases for radio unit IDs on ASTRO 25 trunking systems, ASTRO 25 conventional systems, MDC 1200 conventional systems, and Advanced SECURENET conventional systems. When SmartX site converters are used with SmartZone or SMARTNET systems, the CAM supports aliases for those types of radio unit IDs as well.
The CAM does not support aliases for systems connected through an ISSI link or non-Motorola consoles connected through a CSSI link.
4.4. MCC 7500E Outside the Radio Network
As part of the design for the City, Motorola is proposing two (2) MCC 7500E laptop based console positions outside of the radio network (ORNI) to enable secure, redundant, and independent mission-critical operations from a remote location. The ORNI console connects to the MCC infrastructure through a dedicated, encrypted network (e.g., VPN, satellite link) without directly interfacing with the Simi Valley Dispatch site. A secure gateway ensures data integrity and isolation, while middleware standardizes communication protocols for seamless integration with existing systems. The ORNI console replicates core MCC functionality, providing real-time telemetry monitoring, command input, and system health checks, all protected by robust security measures, including multi-factor authentication, role-based access control, and end-to-end encryption. Redundant communication links and failover mechanisms ensure uninterrupted operations. This scalable, secure design enhances operational resilience and supports future expansion.
● Redundancy and Reliability: Provides a robust MCC 7500E backup console, increasing overall system reliability and reducing downtime risks. ● Seamless Integration: Easily integrates with existing MCC systems without requiring modifications to the Ventura County radio network.
● Scalability: Accommodates future operational needs, including adding more remote consoles or adapting to new technologies.
● Improved Accessibility: Enables remote or geographically distributed operations, supporting decentralized mission control capabilities.
The City will need to provide VPN links for these ORNI MCC 7500E positions to operate.
4.5. Protecting Consoles and
Communications
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transmissions. Each dispatcher is able to fully participate in secure communications while being confident that sensitive, vital information is not heard by unauthorized individuals.
4.5.1. Secure Access to the Console
To use the dispatch position, a dispatcher must enter a valid radio system user account name and password. The dispatch position validates that information with the radio system’s network manager and allows the dispatcher to access only the resources for which the user has access rights. This also applies to third-party applications that use the dispatch console's API.
4.5.2. Secure Communications at the Console
The console encrypts and decrypts radio voice messages. Thus, radio voice messages are encrypted from end-to- end between the radio user to the dispatch position. The dispatcher can choose whether to encrypt their transmissions on a particular trunked resource. Dispatchers can interface with agencies that have different encryption configurations without any manual intervention or delay.
4.5.3. Securing Communications at the Logging Recorder
Not only are real-time communications encrypted, encryption extends to call logging to ensure that even recorded communications are not vulnerable to retrieval by unauthorized people. To support the integration of a future logging solution into the City of Simi Valley dispatch an Archiving Interface Server (ASI) has been proposed. The AIS can support different encryption algorithms simultaneously.
Like the dispatch console, the AIS also requires a valid radio system user account name and password be entered and validated by the radio system’s network manager before it allows access to recorded information. A user can access only the recordings for which the user has access rights. This enables agencies to keep their logs private from other agencies on the same system.
A logging solution has not been included in this proposal and is the responsibility of Simi Valley to procure and implement.
4.5.4. Key Storage
The key material for performing audio encryption and decryption is stored locally on the MCC 7500E Dispatch Console, either in the CRYPTR2 hardware device or in a software key file. This key material is also associated with a Common Key Reference (CKR), so that the appropriate key can be selected for a given talkgroup or a special call type. 22 Motorola Solutions 11/10/25
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4.5.4.1. Software Key Management
There are 4 methods for loading keys into the MCC 7500E Dispatch Console:
● Using the Key Variable Loader (KVL) to generate a software key file. ● Over the Ethernet Keying (OTEK) with the Key Management Facility (KMF). ● Using the KMF to generate a software key file.
● Utilize the Motorola Key File Creation Tool to create a key file.
4.5.4.2. Hardware Key Management
In Hardware Key Management, the encryption keys are stored on a CRYPTR2 hardware device, which is connected to the MCC 7500E Dispatch Console.
There are three methods for loading keys into the CRYPTR2:
● Manual key loading using the Key Variable Loader (KVL). ● Over the Ethernet Keying (OTEK) with the Key Management Facility (KMF). ● “Store and Forward” with the KMF and KVL.
4.5.4.3. Over-the-Ethernet Keying (OTEK)
Key management through OTEK provides the ability to manage the keys for a dispatch position or Archiving Interface Server (AIS) using only a Key Management Facility (KMF). In OTEK, the management and distribution aspects of key management are all performed by the KMF.
Distribution of the key management information is done across the radio system’s IP network from the KMF to each dispatch console and AIS.
4.5.4.4. Key Management Software
Encryption Key file management can be updated via manual entry with the Motorola Key File Creation Tool provided with the Application CD. Updates to Key files are transferred over user- preferred media and placed into a reserved directory on the hard drive. Over-the-Ethernet-Keying (OTEK) is not supported with Key Management Software.
4.6. Incorporating Console Configuration and
Management
The proposed console system is configured and managed by the same configuration manager, fault manager, and performance reporting applications as the Ventura County P25 system. The user can define exactly which resources are available and how they are presented to the dispatcher. This provides Ventura with a single point for configuring and managing the entire 23 Motorola Solutions 11/10/25
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ASTRO 25 system and supporting City of Simi Valley. Changes are automatically distributed throughout the system.
This centralized approach saves valuable time and effort for system administrators and technicians and reduces the errors that can occur when radio IDs and other data are entered at multiple locations. In addition, call traffic and performance reports for each dispatch position can be generated from the system’s network manager, enabling administrators to quickly and easily ensure optimal effectiveness and efficiency.
4.7. Dispatch Console Solution Components
The proposed components are connected together and to the rest of the ASTRO 25 system on an IP network through console site routers and switches. The console functions as an integrated component of the total radio system and fully participates in system-level features, such as end-to-end encryption and Agency Partitioning.
The console connects directly to the radio system’s IP transport network without gateways or interface boxes. Audio processing, encryption, and switching intelligence for dispatch are performed within each software- based dispatch position without additional centralized electronics.
Since the network is IP-based, the system interfaces and components can be distributed physically throughout the network. Some of the available console components are identified below.
4.7.1. MCC 7500E Console Operator Position
The dispatch position supports commercially available accessories, including a USB microphone, USB headset, and USB footswitch, as shown in the figure titled “MCC 7500E Dispatch Position.” The following list describes the components included in the proposed configuration.
Figure 4: MCC 7500E Dispatch Position supports multiple accessories. 24 Motorola Solutions 11/10/25
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4.7.1.1. Computer Display
The dispatch position will use a 22 inch non-touch Computer Display.
4.7.1.2. B1956 CommandCentral Hub (CC Hub)
The CommandCentral Hub (Hub) supports the MCC 7500E dispatch client as an alternative to the USB AIM which is being phased out due to supply chain limitations. The 13 port USB Hub contains a number of analog inputs and outputs for connecting various peripheral devices as well as a workstation class computer motherboard. This eliminates the need to purchase an external PC when using the Hub. Each Hub supports one MCC 7500E dispatch client.
The PC that is internal to the CommandCentral Hub will be programmed with a Microsoft Windows based operating system (OS) image developed for the MCC 7500E application.
The hub not only provides the computing platform for the dispatch client but also USB and analog interfaces for the various peripheral devices that can be connected to a dispatch client.
4.7.1.3. Enhanced Integrated Instant Recall Recorder (IRR) The Enhanced IRR is seamlessly integrated with the dispatch position’s software, allowing audio and call data from any radio or telephony resource to be recorded and easily played back. Call data includes PTT IDs, name of resource, start time and date, and stop time and date. Two analog inputs are available for use with recording audio from external devices.
4.7.1.4. Desktop Speakers
Two audio speakers have been included with each dispatch position and can be configured to transmit audio from a specific talkgroup or set of talkgroups. Each speaker is a self-contained unit, with individual volume controls, and can be placed on a desktop or mounted on a rack or computer display.
4.7.1.5. Headset Jack
The dispatch position supports up to two headset jacks, both push-to-talk (PTT) and non-PTT- enabled, for simultaneous use by the dispatcher and a supervisor. The headset jack contains two volume controls for the separate adjustment of received radio and telephone audio.
4.7.1.6. Headset
The proposed headset consists of two elements. The headset base includes an audio amplifier, a Push-to-Talk switch, and a long cord that connects to the dispatch position. The headset top consists of the earpiece and microphone as well as a short cable that connects to the headset base.
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4.7.1.7. Purpose-built USB Microphone
Can be used in place of the Gooseneck microphone; connects via USB to the PC.
4.7.1.8. Footswitch
Each dispatch position includes a dual pedal footswitch that controls general transmit and monitor functions.
4.7.1.9. Telephone Headset Interface Port
The telephone/headset port provides a connection for an external telephone to the dispatch position. This allows the operator to use a single headset to communicate on both the radio system and a telephone system.
4.7.1.10. Redundant Ethernet Connection
The optional redundant Ethernet connections increase MCC 7500E console availability by protecting against the loss of multiple dispatch positions. In the event of a LAN switch failure, the system will automatically detect and switchover with no manual intervention required.
Dispatching operations will not be interrupted.
4.7.2. MCC 7500E Dispatch Console Telephony
The MCC 7500E Dispatch Console Telephony is a scalable solution designed for centers with a few lines for call center-style operations. Console telephony is highly customizable, with a robust feature set including features such as global and local phone books, speed dials, call transfer and patching of phone lines to radio resources. Its seamless integration into the MCC 7500E dispatch position makes managing radio and telephony easy and simple.
4.7.3. Enhanced Instant Recall Recorder (IRR)
The optional MCC 7500E Enhanced Instant Recall Recorder allows the dispatch operator to replay various types of audio. Functionality provided includes filtering, sorting, speed control, AGC, noise reduction, waveform display and a highly configurable screen display.
The Enhanced IRR also provides four additional recording sources: speaker, telephony, and recording from up to two analog ports on the PC.
4.7.3.1. IRR Features
The below list is a summary of some of the features available with the Enhanced Instant Recall Recorder application:
● Configurable Options, including recording sources, playback location, storage location, export and save outside of IRR, and purge audio on shutdown 26 Motorola Solutions 11/10/25
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● Audio Source Folder Tabs
● Save Calls as Wav File
● Stay Top Option
● Compact Mode
● Expand and Collapse Sections of IRR
● Manage Detail Columns in IRR Call List
● Filter Calls in IRR
● Sort Calls in IRR
● Rewind and Fast Forward Calls in IRR
● Change Playback Speed
● Adjust or Mute Playback Volume
● Improve Playback Audio Quality
● Automatic Gain Control
● Sound visualization (Waveform)
4.8. MCD 5000 Deskset
The MCD 5000 Deskset System is a powerful and easy-to-deploy VoIP solution that enables connection with and control of remote two-way radios. Motorola is proposing six (6) MCD5000 desksets to integrate into the proposed control stations. IP technology provides the flexibility to quickly install the MCD 5000 wherever needed, making it ideally suited for geographically dispersed operations such as dispatch centers, call monitoring centers, and back-up sites.
Figure 5: MCD 5000 Deskset
Each MCD 5000 Deskset connects to a single radio device and allows independent control of that radio resource for the dispatch operator. Standard features and benefits of the MCD 5000 include the following:
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● Ergonomic Design Features – The MCD 5000 Deskset is ergonomically designed with an intuitive layout and an adjustable viewing angle for daily use. The large and easy-to-read color LCD screen provides at-a-glance access to critical information, such as messages, channel status and names, and emergency and user IDs. Programmable softkeys can be customized to the unique needs of users for quick control of the standard functions of each radio.
● Digital Control Link – The digital control link emulates the buttons and display of the radio it is connected to, allowing desktop users to perform all the functions of a radio control head through the deskset. The unit includes outputs for connection to dispatch logging recorders.
● Configuration and Reporting Tools – The MCD 5000 Deskset offers various tools to enhance functionality. The configuration tool allows remote use from anywhere on the network or for a local user with an Ethernet connection to provide timely support and save on travel time and costs. Remotely run reports can perform queries from information users need to make real-time decisions. Additional supervisor reporting tools can be added to monitor each MCD 5000 Deskset System, which can be used to enhance training efforts and operational efficiencies.
● Operate up to Four Radios from One Deskset – The MCD 5000 can operate one radio at a time. By adding an MCD 5000 Radio Gateway Unit (RGU), the deskset can control up to four radios, expanding communications and coordination efforts for radio users.
4.9. Over-The-Ethernet Keying
The remote Key Management via Over-the-Ethernet Keying (OTEK) feature provides the ability to manage the keys for a dispatch console or archiving interface server using only a KMF (key management facility). Distribution of the key management information to the dispatch consoles and archiving interface servers is done across the radio system’s IP network from the KMF to each dispatch console and archiving interface server.
4.10. APX All-Band Consolette
The APX All-Band Consolette provides a low-cost, mid-power wireless dispatch solution as an ideal complement to a modern dispatch center. The APX All-Band Consolette can also be used as an emergency backup station when infrastructure is offline, or for wireless access to different system types for increased interoperability between agencies. Motorola is proposing to include six (6) APX consolettes into the Simi Valley Dispatch Center to provide backup radio communications capabilities for dispatchers.
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Figure 6: APX All-Band Consolette
The APX All-Band Consolette’s P25 operation and compatibility with legacy systems ensures that communications are clear, continuous, and coordinated across multiple users, agencies, and systems. The durable robust metal housing provides durability and allows for easy servicing, while the integrated front panel numeric keypad allows fast access to radio controls.
In addition, optional features and benefits of the APX All-Band Consolette include:
● Optional Multi-Band Operation in One Radio – The APX All-Band Consolette delivers the convenience of three radios in one while maintaining APCO TIA receiver specifications.
With the APX All-Band, personnel can use one consolette to communicate and provide dispatch operations across multiple digital and analog networks that operate in any three of the following frequency bands: 700 MHz, 800 MHz, VHF, and UHF (R1/R2). ● Meets Radio Users’ Needs – The APX All-Band Consolette is compatible with the following optional advanced features and data applications: Programming over Project 25 (POP25), Text Messaging, Over the Air Rekeying (OTAR), and Enhanced Encryption Software Options. It is also capable of Extended Dispatch Operation including:
Emergency Alarm ACK Encode, Radio Inhibit/ Uninhibit Encode, Radio Monitor Encode, Radio Check Encode, Status Query Encode, Status Query Response Decode, Status Update Decode, and Message Update Decode.
4.11. APX 4500 Enhanced Mobile Radio
Motorola Solutions’ APX 4500 Enhanced mobile radio offers interoperable communications and advanced public safety capabilities with a compact, ruggedized form factor to support users wherever the mission takes them. The APX 4500 Enhanced mobile is built to evolve alongside City of Simi Valley’s personnel as new features and functionalities become available and operational needs change. This includes Wi-Fi support and connection to LTE routers to allow faster software updates.
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Figure 7: APX 4500
By providing a wide range of configuration options, the APX 4500 Enhanced mobile radio offers the functionality and security required by public works, public safety, and utilities personnel, no matter the budget.
The APX 4500 Enhanced mobile radio offers the following key benefits:
● Easy Installation – Streamlines installation that fits into the existing APX 4500 footprint, and reduces cost through the reuse of mounting holes and cables. ● Ergonomic Controls – Simplifies operation with enlarged, multifunctional knobs and intelligent lighting of the color screen. The compatible O2 Control Head with integrated speaker (available in grey/green) is easy to read and operate in emergency situations. ● Ruggedized Form Factor – Features an IP56 durability rating (the highest certification for mobiles) and meets applicable MIL-STD 810C, D, E, F, G standards, allowing the APX 4500 Enhanced to provide reliable performance even in severe conditions. ● CommandCentral Integration – Integrates CommandCentral Aware suite capabilities, such as Impact Detection, to trigger an alert in the event of a vehicle crash and allow personnel to respond accordingly.
● Secure Communications – Enables secure and reliable communications for public safety personnel via AES Encryption.
● P25 and Legacy Interoperability – Unifies coordination and communication across different systems with P25 and legacy interoperability, supporting 700/800 MHz, VHF, UHF R1 frequency bands, and compatible with P25 Phase 1 and Phase 2 infrastructure.
The APX 4500 Enhanced mobile radio is compatible with advanced features and data applications to meet a variety of operational needs. These features include integrated Wi-Fi capabilities, Hardware AES Encryption, remote mount configuration, and compatibility with the Motorola Solutions’ green O2 Control Head.
4.12. APX 8500 Mobile Radio
The APX 8500 is an all-band P25 mobile radio, created specifically for mission-critical first responders to communicate across all frequency bands using the same device. It is a 4-in-1 30 Motorola Solutions 11/10/25
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radio that offers four RF bands and multi-mode system access to communicate across 700 MHz, 800 MHz, VHF, and UHF Bands 1 and 2.
Figure 8: APX 8500
The four RF bands and multi-mode system access, standard features and benefits are identified below:
● All-Band Interoperability – The APX 8500 offers four-band multi-mode interoperability with systems in 700 MHz, 800 MHz, VHF, and UHF frequency bands. ● Multiple Control Head Options – The APX 8500 mobile radio can be controlled by multiple control heads, with four different wired locations. There are five control heads available for the APX 8500: the O2 Rugged Control Head, O3 Handheld Control Head, E5 Standard Control Head, O7 Enhanced Control Head, and 09 Integrated Control Head.
Dual control head support is offered for the O2, E5, and O7 control heads. ● Install – The APX 8500’s Mid-Power Model has been designed to fit into any existing Motorola XTL footprint, so no further installation is necessary. The High-Power Model includes a trunion design that secures the mobile while enabling it to be removed without also removing connecting cables.
● Advanced Features – The APX 8500 is compatible with the following optional advanced features and data applications: Programming over Project 25 (POP25), Text Messaging, Over the Air Rekeying (OTAR), 12 character RF ID asset tracking, Tactical OTAR Siren and Light Interface Module, and Enhanced Encryption Software Options.
4.13. APX NEXT Radio
4.13.1. Overview
The APX NEXT is Motorola’s next-generation P25 platform, purpose-built for first responders to access and act on information while maintaining their focus in critical situations. With natural and accessible touch interface, audio optimized for high-noise environments, and extended coverage through broadband connectivity, APX NEXT delivers actionable intelligence to the 31 Motorola Solutions 11/10/25
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point of engagement for personnel to stay connected and in control wherever the mission takes them.
Figure 9: APX NEXT Portable Radios
Equipped with broadband, LTE, Wi-Fi, Bluetooth 5.0 and GPS capabilities, APX NEXT brings future-ready applications, services, and connectivity to the field and control room. The APX NEXT platform’s cloud-based provisioning system will allow your agency to procure, provision, and update the APX NEXT fleet, reducing the downtime needed to get devices into the field and saving your support staff valuable time.
Key benefits and advanced capabilities of the APX NEXT device include the following:
● SmartTouch Experience – Easier operation with a redefined touch UI, centered around a new 3.6” impact resistant touch display and shallow menu hierarchy that offer more information at a glance and quicker engagement with critical applications. This cleaner and more intuitive visual layout increases the usability of the APX NEXT radio and helps your users find the information they need without pause or distraction. ● Ruggedized, Ergonomic Design – Increased personnel safety and efficiency with an improved T-Grip ergonomic design, full-color top display, and tactile knobs for efficient use in emergency situations. Patented touch technology enables reliable gloved use, while also making the screen immune to false actuations from water, snow, ice, or debris. The APX Next device meets the same MIL standards for ruggedization achieved by our APX platform radios.
● Interoperability – Supports all public safety frequency bands (7/800 MHz, VHF, UHF) for full interoperability across radio systems with minimal intervention by the radio user. ● Simplified Fleet Management – Simplified radio provisioning, remote updates, and streamlined management for support staff, delivering greater awareness of your APX NEXT fleet. Using Motorola’s cloud-based RadioCentral (RC) programming, APX NEXT supports faster provisioning and deployment to get devices in the hands of responders 32 Motorola Solutions 11/10/25
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and out into the field.
Across all aspects of the radio experience — deployment, operation, maintenance, and evolution — APX NEXT brings critical advancements to usability and performance. This platform brings streamlined interfaces, accelerated workflows, and mission-critical reliability to your agency’s operation, and protects the focus that responders, dispatchers, and technicians need to stay safe and effective.
4.13.2. Evolving with Application Services
A host of optional application services enhance the APX NEXT device’s capabilities:
4.13.2.1. SmartProgramming
In conjunction with RadioCentral provisioning capabilities, the SmartProgramming application allows radios to be updated anywhere within an agency’s local LTE network coverage area. APX NEXT devices do not need to be tied to a computer via USB cable, limited to Wi-Fi network coverage or gated by Land Mobile Radio (LMR) bandwidth. SmartProgramming allows the APX NEXT device to take advantage of LTE broadband data speeds to pull programming jobs from RadioCentral devices in minutes.
The SmartProgramming Application Service is proposed as a subscription-based model to optimize budget and scale to meet evolving needs.
4.13.2.2. ViQi
ViQi allows users to operate their radios with their voice. From switching channel and zone, to adjusting the volume, to checking battery level, or canceling commands, users only need to press and hold the ViQi button and speak into the mic. (To ensure security, there is no “wake word” that leaves an open mic; the ViQi button must be pressed when commands are issued.) Each action is accessible using a range of intuitive commands. For example, “battery,” “check battery,” “battery level,” “battery status” are all recognized to get an update on a user’s radio battery.
4.13.2.3. SmartConnect
SmartConnect keeps first responders connected and maintains critical LMR features through a broadband connection. By seamlessly switching between P25 LMR and LTE cellular networks, SmartConnect extends reliable Push-to-talk (“PTT”) communications as users roam onto supported broadband networks. Authentication, status, talkgroups, and encryption are all preserved automatically, without interruptions or resets providing continued access to the critical features needed in dangerous situations.
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Figure 10: APX NEXT SmartConnect Network Elements
4.13.2.4. SmartLocate
The APX NEXT SmartLocate application sends accurate GPS location information of field personnel over a broadband network, enabling dispatchers to track units more frequently and improve resource deployment. With Dynamic Mode, SmartLocate can dynamically switch from LTE to P25 to continue sending location reports, without requiring the user to change inputs.
This fallback capability provides an extra layer of reliability and enhances location tracking to build an operating picture as situations evolve. The use of broadband increases the frequency of location reporting beyond an LMR system to allow for a higher number of users without LMR infrastructure capacity limitations.
SmartLocate also enhances location information accuracy using nearby cell-towers and WiFi access points. This leads to more accurate APX NEXT radio unit tracking and improved location performance when a user moves indoors or enters marginal conditions (deep street canyons, forested areas).
SmartLocate is seamlessly integrated with CommandCentral Aware and features location triggers such as time, distance, push-to-talk (PTT), emergency, and accelerated cadence during emergency.
The SmartLocate Application Service is proposed as a subscription-based model that optimizes budget and scales to meet evolving needs. SmartLocate provides enhanced capabilities to existing investments in CommandCentral Aware. Access to CommandCentral Aware is not included with the SmartLocate subscription.
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Note - Dynamic Mode requires IMW and a cloud connector on the P25 system.
4.13.2.5. SmartMapping
The SmartMapping application provides location information for field users on APX NEXT’s modernized map interface, improving situational awareness and informing response. Users can see their own location and the location/status of other officers at a glance and immediately tap to communicate. SmartMapping streamlines engagement by providing access to the application directly from the APX NEXT home screen to best support users.
Figure 11: SmartMapping Widget, Map View, and Location Pop-Up Display (Left to Right) SmartMapping also provides the following capabilities for APX NEXT first responders:
● Search for specific users to communicate with using accessible, on-screen navigation and search tools.
● Select map layers to get a different area view, including Street View, Terrain, or Satellite Image.
● Adapt to changing agency needs as new integrations and capabilities are introduced for the SmartMapping application.
4.13.2.6. SmartMessaging
Smart Messaging is an application service that allows APX NEXT users to seamlessly and discreetly share multimedia communications over a Broadband connection, offloading traffic from mission-critical LMR networks while enhancing public safety capabilities. From the APX NEXT home screen, users can send more detailed multimedia messages, with image, video, or 35 Motorola Solutions 11/10/25
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audio file attachments, to enhance situational awareness and improve response success. An enhanced search and history functionality is available for users to access previous messages by name, content, and time range, helping them find specific information when needed.
SmartMessaging also supports the following capabilities:
● Receive “Be On the Lookout” (BOLO) images, videos, locations, and audio from a WAVE dispatch application sent to an APX NEXT user or predefined groups. ● Send text messages to an individual or group of contacts to provide all necessary personnel with updated intelligence.
● Secure communications with encrypted messaging data from an APX NEXT device to the server.
● Adapt to changing agency needs as new integrations and collaboration tools become available for the SmartMessaging application.
4.13.2.7. SmartIncident
SmartIncident is an APX NEXT CAD client Application Service that gives frontline responders a clear, consolidated view of assignments, unit status updates, map views and multimedia right on their radio.
4.13.3. Securing Communications
APX NEXT uses Motorola’s hardened end-to-end security to protect communications and allow only authorized units in the system to listen to transmissions. End-to-end security provides seamless protection from the device and data in transit to the cloud and the LMR system.
This solution ensures each component in the system is designed and validated against ongoing threat assessments to ensure vulnerabilities are detected and remedied, while potential new vulnerabilities will be addressed with seamless security updates. This offers transparent, real- time protection and keeps critical information and infrastructure safe. 36 Motorola Solutions 11/10/25
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Figure 12: Motorola’s End-to-End Security Solution
4.14. SmartConnect Application Service
Leveraging APX NEXT and APX N70 devices, SmartConnect keeps users connected and maintains critical LMR features through a broadband connection. By seamlessly switching between P25 LMR and LTE cellular networks or WiFi networks, SmartConnect extends PTT communications as radio users roam onto supported broadband networks. If your LMR system has deadspots, SmartConnect enables first responders to seamlessly transition to broadband LTE - bridging coverage and maintaining connectivity. Radio coverage can become spotty deep inside buildings, first responders can leverage broadband LTE or In building WiFi networks to maintain coverage when responding to incidents, keeping them safe and connected.
Authentication, status, talkgroups, and encryption are all preserved automatically, without interruptions or resets, providing continued access to critical features. 37 Motorola Solutions 11/10/25
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Figure 13: APX NEXT Network Elements of SmartConnect
SmartConnect retains most P25 radio features when out of range of LMR, with the following features available on all SmartConnect Capable Releases:
Agency Groups.
Announcement Group (Multigroup)
Call Alert.Dynamic Regrouping.
Emergency Call & Alarm.
FDMA/TDMA to/from LMR System.
Foreign TG on SmartConnect
Group Call Clear/Encrypted.
Group Regrouping.
PTT ID.
Radio Authentication.
Radio Check.
Radio Inhibit/Uninhibit.
Radio Interrupt/Console Takeover.
Scan/Priority Monitor Scan.
Status Update.
SmartConnect supports the following features beginning with the Release noted:
● 2020.1 - Personnel Accountability
● 2020.4 - Multi-System Scan
● 2021.1 - DVRS
● 2021.4 - Multiple WAN Bearers on MG90 in a mobile tethered to a modem configuration ● 2022.2- APX NEXT SmartConnect over WiFi
● 2023.1 - Foreign Radio on SmartConnect
● 2023.2 - SmartConnect and DMT on New Sierra Wireless XR Series Modem ● 2024.1 - Voice Announcement for Channel Fallback.
Features not Supported:
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● Private Call
● Telephone Interconnect
● Site Trunking in SmartConnect
● CEN Data Service through SmartConnect Gateway
● Group Text
● Location on PTT/Emergency/Receive
● Enhanced Data Service
● Broadcast IV&D trunking data
● Conventional broadcast data
● Origination and reception of Systemwide calls
● Failsoft
● Voice on Control
● Alias Update over Voice Channel (currently not supported by the subscriber)
The SmartConnect Application Service is proposed as a subscription-based model to optimize budget and scale to meet evolving needs. SmartConnect is compatible with APX 6000 BN, APX 8000, APX N30, APX N50 (via Wi-Fi) and APX 8500 and APX 6500 BN mobile radios (via Wi-Fi or Data Modem Tethering). SmartConnect is also offered on APX NEXT, APX NEXT XE, APX NEXT XN, and APX N70 (via Wi-Fi or LTE). SmartConnect dependencies include APX 6000 BN, APX 8000, APX N30, APX N50 (via Wi-Fi) and APX 8500 and APX 6500 BN mobile radios (via Wi-Fi or Data Modem Tethering).
Figure 14: SmartConnect Capable APX Subscribers
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4.14.1. WiFI operation
The SSID of the WiFi network to be used for SmartConnect application must be entered into each radio configuration. Up to 20 SSIDs may be entered into a radio to support up to 20 WiFi networks for SmartConnect application.
4.14.2. Security
SmartConnect operation provides P25 Encryption End to End. AES256 is used to encrypt transmissions to and from the SmartConnect Gateway in the Cloud. A TLS connection is established from the radio to the SmartConnect Gateway in the Cloud. Customer data at rest in the Cloud is encrypted with FIPS 140-2 validated cryptography.
4.15. SmartLocate Application Service
The APX NEXT SmartLocate feature provides dispatchers with accurate location data over a broadband network, enabling better tracking of field personnel to improve situational awareness. This gives dispatchers a greater ability to manage incidents and efficiently dispatch available units so that resources are allocated where necessary.
The use of broadband increases the frequency of location reporting beyond an LMR system, improving location accuracy and allowing for a higher number of users without LMR infrastructure capacity limitations.
The CommandCentral Aware tool set features location triggers that include time, distance, push-to-talk (PTT), emergency, and accelerated cadence during emergency.
The SmartLocate Application Service is proposed as a subscription-based model that optimizes budget and scales to meet evolving needs. SmartLocate provides enhanced capabilities to existing CommandCentral Aware application investments
SmartLocate is available on APX NEXT XE, APX NEXT XN and APX N70.
NOTE: CommandCentral Aware is required as a prerequisite to use SmartLocate.
4.16. SmartMapping Application Service
The SmartMapping application provides location information for field users on APX NEXT or APX N70s modernized map interface, improving situational awareness and informing response.
Users can see their own location and the location/status of other officers at a glance and immediately tap to communicate. SmartMapping streamlines engagement by providing access to the application directly from the APX NEXT/ APX N70 home screen to best support users. 40 Motorola Solutions 11/10/25
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Figure 15: SmartMapping Widget, Map View, and Location Pop-Up Display (Left to Right) SmartMapping also provides the following capabilities for APX NEXT and APX N70 users:
● Accessible, on-screen navigation and search tools to search for specific agency users to communicate with.
● Select map layers to get a different view of an area, including Street View, Terrain, or Satellite Image.
Adapt to changing agency needs as new integrations and capabilities are introduced into the SmartMapping application. SmartMapping is tailored to agencies around the world with support in the US Gov Azure cloud environment, CCCS, and Motorola Solutions Authorized cloud with StateRAMP authorization.
4.17. SmartProgramming Application Service
Leveraging RadioCentral provisioning capabilities, the SmartProgramming application allows radios to be updated anywhere within an agency’s local LTE network coverage area. APX NEXT / APX N70 devices no longer need to be tied to a computer via USB cable, limited to Wi-Fi network coverage, or gated by Land Mobile Radio (LMR) bandwidth.
SmartProgramming allows the APX NEXT / APX N70 device to take advantage of LTE broadband data speeds to pull programming jobs from RadioCentral devices.
The SmartProgramming Application Service is proposed as a subscription-based model to optimize budget and scale to meet evolving needs.
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4.18. CommandCental Aware Standard
CommandCentral Aware is a situational awareness software solution designed to deliver real- time intelligence across the public safety workflow. The Standard offering of CommandCentral Aware provides a map-based and list view of locations from broadband compatible radios, LPR hot hits, camera locations and panic alerts from Rave Mobile Safety.
Integration with APX Next
The CommandCentral Aware Standard offer comes with integration to APX NEXT, XN, XE and N70 radios equipped with an active SmartLocate subscription. Once SmartLocate is activated, these APX radios can send device location, details and status over a broadband network. This data is available in CommandCentral Aware on the map and event monitor. Broadband connectivity via SmartLocate increases the frequency of location reporting beyond the capability of an LMR system to improve location accuracy and enable more devices to be tracked.
CommandCentral Aware is hosted in the Microsoft Azure Government cloud and is offered as-a- service for an annual subscription cost. A one (1) year Aware subscription is included with this proposal. Additional years can be subscribed to through Motorola after the one (1) year introductory period.
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4.19. Power Requirements
The power and BTU requirements table below shows the power consumption for the proposed equipment, including a future logging recorder solution to be provided by City. The power consumption by operator position is provided.
Table: 1: Power requirements for proposed equipment
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4.20. Backhaul Requirements
As an option, Motorola is proposing an ASTRO Connectivity Service (ACS) link for Simi Valley to connect to the Ventura County P25 Core. The ACS link is a public safety grade communications service, provisioned and managed by Motorola. If Simi Valley would prefer to provision the backhaul link to the Ventura County P25 Core, the link will need to comply with Motorola’s ASTRO Services Requirements Standard, a copy of which is attached to this proposal.
4.21. CirrusCentral
Ventura County has subscribed to Motorola’s CirrusCental Core and Management service which provides a Cloud Hosted Backup Core. The service is anticipated to commence in Q1 2026.
Motorola is proposing to include five (5) years of CirrusCentral Site Licensing and Monitoring so that, in the unlikely event that Ventura County’s ASTRO 25 Core fails, City of Simi Valley’s consoles will automatically switch via on-premise CirrusCentral hardware to a cloud-based call processing service to enable communication between the Ventura County RF sites and City of Simi Valley consoles. They will stay in this mode until the ASTRO 25 zone core becomes available, at which point the sites and consoles will automatically switch back to the on- premise core.
Figure 16: CirrusCentral Backup
To use the service an internet connection will be required. This internet can be provided by Motorola through an additional ACS link or Simi Valley can opt out of the ACS link option and take responsibility for the Transport Network. An Opt-out agreement must be signed ensuring that the correct specifications for this service will be provided. The required capacity is based on 50 talkpaths for both the dispatch console site bandwidth and the RF site bandwidth.
The link requirements are summarized as below:
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Bandwidth:
• 20 Mbps for CirrusCentral hub site location
• 20 Mbps for Dispatch Direct connect site location
Jitter:
• Average jitter 5 ms
Latency:
• One Way Latency of 25 ms
Packet Loss:
• Packet Loss < 0.01% end to end (Site to cloud to site).
4.22. Uninterrupted Power Supply
Motorola is proposing to install a new Eaton 40KVA Three Phase UPS in the City of Simi Valley building (Garage Northwest), specifically a 93PM-40KW model with a 3 Breaker Sidecar (3CBSC- R) and an IBC-SW battery cabinet, which offers 20 minutes of runtime. A bypass switch, UPS panel (Rm 280 Radio Room), as well as wiring of (2) AC Edge PDU's above racks in radio room is included as well.
4.23. Console Cutover Plan
Below is the preliminary cutover plan for the City of Simi Valley Police Department. The final cutover plan will be determined during the project implementation.
1. Remove unused equipment from the equipment racks in the telecom room adjacent to the City of Simi Valley Dispatch center
2. Rack the new site equipment into the existing rack spaces.
3. Integrate the new dispatch site into the Ventura County P25 Trunked system
4. Temporarily install two (2) new MCC 7500E Consoles positions to conduct console programming/template development, testing, and training.
5. Conduct training
6. Establish MCC 7500E LAN by installing new LAN cabling from the equipment room to the different dispatch positions in the dispatch center. This network will run in parallel with City of Simi Valley’s existing LAN.
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7. Install consoles and perform cutover on a position by position basis and begin dispatching on the new consoles. Consoles used for training will be relocated last.
8. Simi Valley will remove and decommission all MCC 5500 Gold Elite console system equipment once the cutover has been completed.
4.24. System Design Exclusions
The following technologies and system integrations are not included in Motorola’s design and are outside of the scope of this proposal. Motorola can refine our proposal to include integrating these systems if requested by City of Simi Valley. ● AUX I/O
● Logging Recorders
● 3rd-Party Applications
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Section 5.
Statement of Work Summary
5.1. Overview
This Statement of Work (SOW) describes the deliverables to be furnished to City of City of Simi Valley. The tasks described herein will be performed by Motorola Solutions, its subcontractors, and City of City of Simi Valley to implement the solution described in the System Description. It describes the actual work involved in installation, identifies the installation standards to be followed, and clarifies the responsibilities for Motorola Solutions and City of City of Simi Valley during the project implementation. Specifically, this SOW provides:
● A description of the responsibilities for Motorola Solutions and City of City of Simi Valley.
● A preliminary implementation timeline.
● The assumptions taken into consideration during the development of this project.
This SOW provides the most current understanding of the work required by all parties to ensure a successful project implementation. In particular, Motorola Solutions has made assumptions of the sites to be used for the new system. Should any of the sites change, a revision to the SOW and associated pricing will be required. It is understood that this SOW is a working document, and that it will be revised as needed to incorporate any changes associated with contract negotiations, and any other change orders that may occur during the execution of the project.
5.2. Responsibility Matrix
Motorola will use a phased approach for successfully implementing Simi Valley's system.
These phases are broken down by:
● Project Initiation
● Site Preparation And Development
● System Installation
● System Optimization And Testing
Tasks Motorola
Solutions Customer
PROJECT INITIATION
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Tasks Motorola
Solutions Customer
Contract Finalization and Team Creation
Execute contract and distribute contract documents. X X Assign a Project Manager as a single point of contact. Motorola’s Project Manager may be a remote resource. X X
Assign resources. X X
Schedule project kickoff meeting. X X
Deliverable: Signed contract, defined project team, and scheduled project kickoff meeting.
Project Administration
Ensure that project team members attend all meetings relevant to their role on the project. X X
Set up the project in the Motorola Solutions information system. X Record and distribute project status meeting minutes. X Maintain responsibility for third-party services contracted by Motorola Solutions. X Complete assigned project tasks according to the project schedule. X X Submit project milestone completion documents. X
Upon completion of tasks, approve project milestone completion documents. X Conduct all project work Monday thru Friday, 8 a.m. to 5:00 p.m. local time with the exception of Motorola Solutions’ and the Customer’s holidays. X Deliverable: Completed and approved project milestones throughout the project.
Project Kickoff
Introduce team, review roles, and decision authority. X X Present project scope and objectives. X
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Tasks Motorola
Solutions Customer
Review SOW responsibilities and project schedule. X X
Schedule Design Review. Customer Design Review will take place within 14 days of contract execution. X X
Deliverable: Completed project kickoff and scheduled Design Review.
Design Review
Review the Customer’s operational requirements. X X
Present the system design and operational requirements for the solution. X Present installation plan. X
Present preliminary cutover plan and methods to document final cutover process. X Present configuration and details of sites required by system design. X Validate that Customer sites can accommodate proposed equipment. X Provide approvals required to add equipment to proposed existing sites. X Review safety, security, and site access procedures. X
Finalize site acquisition and development plan. X
Present equipment layout plans and system design drawings. X Provide backhaul performance specifications and demarcation points. X Provide heat load and power requirements for new equipment. X Provide information on existing system interfaces. X
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Tasks Motorola
Solutions Customer
Assume liability and responsibility for providing all information necessary for complete installation.
X
Assume responsibility for issues outside of Motorola Solutions’ control. X Review and update design documents, including System Description, Statement of Work, Project Schedule, and Acceptance Test Plan, based on Design Review agreements.
X
Provide minimum acceptable performance specifications for customer provided hardware, software, LAN, WAN and internet connectivity. X Execute Change Order in accordance with all material changes to the Contract resulting from the Design Review. X
Deliverable: Finalized design documentation based upon “frozen” design, along with any relevant Change Order documentation.
SITE PREPARATION AND DEVELOPMENT
Site Access
Provide site owners/managers with written notice to provide entry to sites identified in the project design documentation.
X
Ensure that access to the facility is sufficient to support delivery of equipment e.g. racks, UPS.
X
Obtain site licensing and permitting, including site lease/ownership, zoning, permits, regulatory approvals, easements, power, and telco connections.
X
Deliverable: Access, permitting, and licensing necessary to install system equipment at each site.
Site Planning
Provide necessary buildings, equipment shelters, and towers for installation of system equipment.
X
Ensure that required rack space is available for installation of the new equipment. X Ensure that required space is available on the tower or antenna mounting structure. X Provide the R56 requirements for space, power, grounding, HVAC, and connectivity requirements at each site. X
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Tasks Motorola
Solutions Customer
Provide adequate electrical power in proper phase and voltage at sites. X Provide backup power, as required. X
Confirm that there is adequate utility service to support the new equipment and ancillary equipment.
X
Provide power to the top of each proposed rack. X
Provide appropriately sized breakers in the AC panel at sites to support the needs of the proposed system.
X
Perform structural analysis of towers, rooftops, or other structures to confirm that they are capable of supporting proposed and future antenna loads. Existing customer antenna structure on roof will be reused for new antenna installation.
X
Modify towers or other structures, or relocate sites in the system, to ensure that they are capable of supporting proposed and future antenna loads.
X
Conduct site walks to collect pertinent information (e.g. location of telco, power, structures, etc.) X
Ensure that each site meets the R56 standards for space, grounding, power, HVAC, and connectivity requirements.
X
Conduct one three-point ground resistance test of each site. X Prepare site construction drawings for the UPS installation, limited to 2 revisions, showing the layout of various new and existing site components.
X
Review and approve UPS site design drawings within 7 calendar days of submission by Motorola or its subcontractor(s). Should a re-submission be required, the Customer shall review and approve the re-submitted plans within 7 calendar days from the date of submittal.
X
To support the UPS install, provide existing as-built drawings of the site and site components to Motorola for conducting site engineering.
X
To support the UPS install, prepare record drawings of the site showing the as-built information. X
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Tasks Motorola
Solutions Customer
As applicable (based on local jurisdictional authority), the Customer will be responsible for any installation or up-grades of the electrical system in order to comply with NFPA 70, Article 708
X
Confirm that the existing backup generator is sufficient to support the new equipment and ancillary equipment loads.
X
Obtain the permits such as electrical, building, and construction permits, and coordinate any inspections with local authorities that may be needed to complete site development work.
X
Provide one-time mobilization costs for the construction crews to support the UPS install. Any remobilization due to interruptions/delays that are out of Motorola's control will result in additional costs.
X
Deliverable: Information and permitting requirements completed at each site.
General Facility Improvements
Provide adequate HVAC, grounding, lighting, cable routing, and surge protection based upon Motorola Solutions’ Standards and Guidelines for Communication Sites (R56)
X
Ensure the resolution of environmental and hazardous material issues at each site including, but not limited to, asbestos, structural integrity (tower, rooftop, water tank, etc.), and other building risks.
X
Ensure that electrical service will accommodate installation of system equipment, including isolation transformers, circuit breakers, surge protectors, and cabling.
X
Provide obstruction-free area for the cable run between the demarcation point and system equipment.
X
Provide structure penetrations (wall or roof) for transmission equipment (e.g. antennas, microwave radios, etc.).
X
Supply interior building cable trays, raceways, conduits, and wire supports. X Pay for usage costs of power and generator fueling, both during the construction and installation effort, and on an ongoing basis.
X
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Tasks Motorola
Solutions Customer
Correct any R56 deficiencies. X
Deliverable: Sites meet physical requirements for equipment installation.
SYSTEM INSTALLATION
SITE CIVIL WORK: UPS Installation
If required, provide any physical improvements (walls, roofing, flooring, painting, etc.) necessary to house the equipment in the existing room.
X
If required, remove or relocate any existing facilities, equipment, and utilities to create space for new site facilities and equipment.
X
Conduct (1) clamp on ground resistance test of the site and provide results to City of Simi Valley. Should any improvements to grounding system be necessary after ground testing, the cost of such improvements shall be the responsibility of City of Simi Valley or negotiated through the change order process.
X
Provide necessary conduit, conductors, and (1) 125amp three pole breaker from existing main electrical distribution room to UPS in storage room, and to radio room located approx. 150ft from the proposed UPS.
X
Supply and install (1) 200-amp UPS breaker panel with capacity for 30 circuits. X Supply and install (4) 60-amp single pole breakers in the UPS distribution panel and wire to (2) AC Edge PDU units located on an average within 35 cable feet. X Install (1) new Eaton 93PM three-phase UPS equipment (up to 40kW) and maintenance bypass switch in Garage Northwest and wire output to UPS distribution panel in Room 280.
X
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Tasks Motorola
Solutions Customer
Supply and install (1) Type 1 surge protector on the proposed UPS panel to protect the equipment from surges. X
Grounding required for UPS from existing ground bar in the electrical room. Includes conduit and #2 AWG green insulated ground wire. X
Supply and install (1) copper ground buss bar(s) in storage room for new UPS. X Supply and install (1) wall-mounted 20-pound ABC fire extinguisher. X Supply and install "No smoking" EME signage at the site. X Supply and install (1) eye wash station and (1) first aid kit. X Furnish materials and labor to install (1) 1" EMT conduit from existing storage room (new UPS) to the radio room for low voltage alarm wiring from the proposed UPS. Run is approx. 150ft.
X
Provide up to (4) concrete cores for new power feed conduit and low voltage alarm conduit. Assumes we can use the existing wall feed through conduit stubs currently empty storage room.
X
Provide electrician for UPS startup. X
Deliverable: New UPS is installed
Dispatch Solution Equipment Order and Manufacturing
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Tasks Motorola
Solutions Customer
Create equipment order and reconcile to contract. X
Manufacture Motorola Solutions-provided equipment necessary for the system based on equipment order. X
Procure non-Motorola Solutions equipment necessary for the system. X Deliverable: Equipment procured and ready for shipment.
System Staging - not customer witnessed
Ship all equipment needed for staging to Motorola Solutions’ factory for staging. X Provide information on existing system interfaces, rack layouts, room layouts, or other information necessary for the assembly to meet field conditions.
X
Set up and rack the site equipment as it will be configured in the field at the City of Simi Valley Dispatch Site. Setup and configure MCC 7500E consoles and MCC 7500E ORNI Consoles.
X
Cut and label the cables with to/from information to specify interconnection for field installation and future servicing needs. X
Complete the cabling/connecting of the subsystems to each other (“connectorization” of the subsystems). X
Assemble required subsystems to assure system functionality. X Power up, load application parameters, program, and test all staged equipment. X Confirm system configuration and software compatibility with the existing system. X Inventory the equipment with serial numbers and installation references. X Perform factory functional acceptance tests of system features X Conduct site and system level testing. X
Perform system burn-in 24 hours a day during staging to isolate and capture any defects. X
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Tasks Motorola
Solutions Customer
Pack and ship the racked equipment to the field to finalize staging of equipment.
Field staging will be completed at the Ventura County Core X Deliverable: System staged and ready for shipment.
Equipment Shipment and Storage
Provide a secure location for solution equipment. X
Pack and ship solution equipment to the identified, or site locations. X Receive solution equipment. X
Inventory solution equipment. X X
Deliverable: Solution equipment received and ready for installation General Solution Equipment Installation
Deliver solution equipment to installation location. X
Coordinate receipt of and inventory solution equipment with designated contact. X Remove customer identified equipment from existing racks to provide space for new Dispatch and Site equipment. X
Install all proposed fixed equipment as outlined in the System Description based upon the agreed-upon floor plans, connecting audio, control, and radio transmission cables to connect equipment to the power panels or receptacles, and audio/control line connection points. Installation performed in accordance with R56 standards and state/local codes.
X
Provide system interconnections that are not specifically outlined in the system design, including dedicated phone circuits, microwave links, or other types of connectivity.
X
Install and terminate all network cables between site routers and network demarcation points, including microwave, leased lines, and Ethernet.
Unless noted otherwise in the proposal, network cable lengths are assumed to be 25 feet or less, and to be run within the same equipment room. Also, up to 2 network cables are assumed per site.
X
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Tasks Motorola
Solutions Customer
Ensure that Type 1 and Type 2 AC suppression is installed to protect installed equipment.
X
Connect installed equipment to the provided ground system within 15 feet. X Label Motorola-supplied equipment, racks, and cables. X Perform preliminary audit of installed equipment to ensure compliance with requirements and R56 standards. X
Note any required changes to the installation for inclusion in the “as-built” system documentation. X
Remove, transport, and dispose of old equipment. X
Deliverable: Equipment installed.
Site Link Assessment for Backhaul to Core and Cloud
Verify site link performance, prior to the interconnection of the solution equipment to the link equipment. Site links will be tested once. If the links do not pass the audit, a change order will be processed to perform link audits a second time after the customer resolves the link issues and prior to cutover.
X
Establish VPN links to the City of Simi Valley LAN to support MCC 7500E ORNI testing and implementation
X
Motorola Solutions will not perform any work on non-Motorola Solutions owned equipment.
X
Provide information on customer public Internet connection for evaluation purposes. X Evaluate customer’s network from an IT perspective. X
Deliverable: Site Link Assessment completed and findings are presented to the Customer.
Antenna and Transmission Line Installation
Install antennas on existing rooftop structures, including supplying and installing new side arm mounts. Unless otherwise noted, standard antenna mounts are included.
X
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Tasks Motorola
Solutions Customer
Install transmission lines required for the system. X
Provide structure penetrations for transmission equipment (e.g. antennas & microwave line.). X
Perform sweep tests on transmission lines. X
Provide and install attachment hardware for supporting transmission lines on antenna support structure. X
Supply and install ground buss bar at the bottom of each antenna support structure. X Deliverable: Antenna and Transmission Line installed.
Console Site Installation and Configuration
Install fixed equipment contained in the equipment list and system description. X Provide backhaul connectivity and associated equipment for City of Simi Valley Dispatch to meet latency, jitter and capacity requirements.
X
Configure Ventura County ASTRO 25 system to support the new Dispatch site. X Ensure CirrusCentral nodes are configured appropriately. X Install Cloud Connectivity Hardware at the City of Simi Valley X Configure ASTRO site to allow access to CirrusCentral Hardware:
● Configure Cloud Firewall
● Set-up CirrusCentral Node with Core connectors
X
Provide ports and protocols to customer IT if needed. X Provide rack location (2 RUs for e) and power for where CirrusCentral hardware can reside at the Customer’s master site.
● 2 Rack Units of space for each direct connect set-up
● Minimum 4 RUs of space for a hub connect set-up. Additional space will be calculated based on how many sites the customer will be connecting to the X
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Tasks Motorola
Solutions Customer
cloud.
Network Administrator to provide access to the on-premise configuration applications (UEM, PM, AD, etc).
X
Provide required radio ID and alias information to enable alias database setup for interface to consoles.
X
Integrate the Dispatch sites into the system to ensure proper operation. X For connection to Simi Valley’s UHF Repeater system, Motorola’s point of demarcation is the port on the CCGW. The customer is responsible for providing the physical connection from the existing UHF repeater network to the CCGW X
Integrate existing UHF repeater system into the new Simi Valley dispatch site via the proposed CCGWs. X
Deliverable: ASTRO 25 core and remote site equipment installation completed.
Console Installation and Configuration
Provide console furniture and make room for new console installation. X Identify circuits for connection to console and a demarcation point located within 25 feet of the console interface.
X
Connect console to circuit demarcation points. X
Develop templates for console programming. X
Approve template for console programming X
Provide training room in the City of Simi Valley facility to support training activities X Temporarily install two (2) MCC 7500E consoles in the City of Simi Valley training room to conduct dispatcher training. X
Perform console programming and configuration on training consoles using approved template X
Conduct training on the two (2) MCC 7500E consoles. Simi Valley to attend scheduled training. X X
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Tasks Motorola
Solutions Customer
Install remaining three (3) MCC 7500E Consoles and all associated console equipment at each position. Perform programming of consoles using approved template and relocate two (2) training consoles to dispatch room X
Install peripheral console equipment in accordance with R56 standards and state/local codes. X
Test ORNI MCC 7500E Positions using the customer provided VPN link X Deliverable: Console equipment installation completed.
Control Station Installation and Configuration
Provide the locations of control stations and MCD5000 desk sets. X Survey mounting locations and develop control station installation plan. X Provide adequate space, grounding, and power for the control station installation. X Properly ground the cabling, which will be run to the outdoor antenna location using the least obtrusive method. X
Provide an elevated antenna mounting location, and adequate feed-line routing and support.
X
Provide and install standard antenna mounts. X
Install line (not greater than 100 feet in length) and antenna system (connectors, coax grounding kit, antenna, and surge protection). X
Install RF local control stations and consolettes identified in the equipment list. X Install MCD 5000 desksets and connect them to the provided APX consolettes in a one-to-one configuration X
Provide existing control station codeplugs or provide a list of channels (and associated parameters) to program the proposed control stations.
X
Perform control station programming. X
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Tasks Motorola
Solutions Customer
AIS Installation and Configuration
Provide and install the Archiving Information Server, serving as the interface between the proposed ASTRO 25 radio system and a future customer provided recorder. X Deliverable: AIS installation and configuration completed, ready for future integration by Simi Valley’s logging vendor.
Develop Console and User Radio Fleetmap
Review and determine modifications to existing fleetmap. X Review fleetmapping requirements with Customer, including user ID and talkgroup structures. X
Designate user group representatives for the user groups, to make timely decisions on their behalf.
X
Provide advisory input during fleetmap development. X
Develop templates. X
Participate in a meeting to finalize any changes among user groups. X X Review and approve fleetmap templates. X
Program the approved templates into a radio-programming template tool. X Program sample radios with approved templates and deliver for evaluation by Customer. X
Program approved templates into console. X
Evaluate sample radios and provide feedback. X
Approve templates. X
Deliverable: Fleetmap plan completed and approved by Simi Valley.
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Tasks Motorola
Solutions Customer
Using Radio Management, flash upgrade Simi Valley’s existing APX 8000 and APX 8500 radios with the flashes shown in the equipment list X Pass all features and functionalities of the radio templates. X Program test radios with each template version and activate them on the system. X Program the radios identified in the equipment list in accordance with the programming templates, client software, and fleetmap. X Deliver portable radios to authorized Customer personnel and inventory upon receipt. X Acknowledge receipt of portable radios and accessories and verify proper operation of a sampling of delivered portable radios.
X
Distribute portable radios to end users. X
Install mobile radios into Simi Valley vehicles X
Deliverable: Portable and Mobile radios programmed and distributed by Simi Valley.
SYSTEM OPTIMIZATION AND TESTING
R56 Site Audit
Perform R56 site-installation quality-audits, verifying proper physical installation and operational configurations. X
Create site evaluation report to verify site meets or exceeds requirements, as defined in Motorola Solutions’ R56 Standards and Guidelines for Communication Sites. X Deliverable: R56 Standards and Guidelines for Communication Sites audits completed successfully.
Solution Optimization
Verify that all dispatch solution equipment is operating properly and that all electrical and signal levels are set accurately. X
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Tasks Motorola
Solutions Customer
Reconfigure and reoptimize 3rd party equipment that is not part of the Motorola Solutions scope of work.
X
Deliverable: Completion of System Optimization.
Functional Acceptance Testing
Verify the operational functionality and features of the solution supplied by Motorola Solutions, as contracted. X
Witness the functional testing. X
Document all issues that arise during the acceptance tests. X If any major task for the system as contractually described fails during the Customer acceptance testing or beneficial use, repeat that particular task after Motorola Solutions determines that corrective action has been taken.
X
Resolve any minor task failures before Final System Acceptance. X Document the results of the acceptance tests and present for review. X Review and approve final acceptance test results. X
If any major task as contractually described fails, repeat that particular task after Motorola Solutions determines that corrective action has been taken. X Document all issues that arise during the acceptance tests. X Document the results of the acceptance tests and present to the Customer for review. X
Resolve any minor task failures before Final System Acceptance. X Deliverable: Completion of functional testing and approval by Customer.
Training
Finalize schedule for training coursework. X
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Tasks Motorola
Solutions Customer
Provide a training facility. X
Ensure that the training participants fulfill course prerequisites. X Conduct the training classes outlined in the Training Plan. X Attend proposed training classes. X
Deliverable: Training coursework completed.
Cutover
Finalize Cutover Plan. X X
Calibrate and tune existing mobile and portable radios to ensure good working order. X Provide Motorola Solutions with user radio information for input into the system database and activation, as required.
X
Provide programming of user radios and related services (i.e. template building, re- tuning, testing and installations), as needed, during cutover period.
X
Conduct a cutover meeting with relevant personnel to address both how to mitigate technical and communication problem impacts to the users during cutover and during the general operation of the system.
X X
Notify the personnel affected by the cutover of the date and time planned for the cutover.
X
Provide ongoing communication with users regarding the project and schedule. X X Cut over users and ensure that consoles are operating on the system. X Resolve punch list items, documented during the Acceptance Testing phase, in order to meet all the criteria for final system acceptance. X Assist Motorola Solutions with resolution of identified punch list items by providing support, such as access to the sites, equipment and system, and approval of the resolved punch list items.
X
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Solutions Customer
Transition to Warranty
Review the items necessary for transitioning the project to warranty support and service. X
Motorola Solutions to provide services during year 1 warranty which align with the proposed services. X
Provide a Customer Support Plan detailing the warranty support associated with the contract equipment. X
Participate in the Transition Service/Project Transition Certificate (PTC) process. X Deliverable: Service information delivered and approved by Customer Finalize Documentation and System Acceptance
Provide manufacturer’s installation material, part list and other related material to Customer upon project completion. X
Provide an electronic as-built system manual on electronic media. The documentation will include the following:
▪ Site Block Diagrams.
▪ Site Floor Plans.
▪ Site Equipment Rack Configurations.
▪ ATP Test Checklists.
▪ Functional Acceptance Test Plan Test Sheets and Results. ▪ Equipment Inventory List.
▪ Console Programming Template (where applicable).
▪ Maintenance Manuals (where applicable).
▪ Technical Service Manuals (where applicable).
▪ Drawings will be delivered in Adobe PDF format.
X
Receive and approve documentation. X
Execute Final Project Acceptance. X X
Deliverable: All required documents are provided and approved. Final Project Acceptance.
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5.3. Assumptions
The following assumptions remain in need of review and verification as of the submission of this proposal. These assumptions affect the scope of responsibilities to ensure ancillary systems and facilities are fully prepared to support the solution contained in this proposal.
Motorola will work with customer to determine the validity of these assumptions and determine the increased scope for which Motorola and/or customer is responsible. Should customer prefer Motorola to assume responsibility for the increased scope, Motorola will prepare and submit to customer a revised proposal or change order reflecting the revised scope, cost, and project implementation.
● A Performance Bond is not required.
● Prevailing Wages are required and will be used.
● All existing sites or equipment locations will have sufficient space available for the system described as required/specified by R56.
● Unless subscribing to the optional Motorola ACS services, Simi Valley will be responsible for providing network backhaul from the Simi Valley Dispatch Site to the Ventura County Core as well as internet service to connect to the CirrusCentral Hosted Core. The customer provided network must meet Motorola network requirements and be tested prior to dispatch site implementation.
● All existing sites or equipment locations will have adequate electrical power in the proper phase and voltage, and site grounding to support the requirements of the system described.
1. Electrician services have been included for the UPS installation . ● All existing towers will have adequate space and size to support the antenna network requirements of the system described.
● Any tower stress analysis or tower upgrade requirements are the responsibility of the Customer
● Any site/location upgrades or modifications, not described in the solution description, are the responsibility of the Customer.
● All Communication Sites can be accessed with a 4 wheel drive vehicle. Anything beyond the use of a 4 wheel drive vehicle will require a change order to capture the additional cost.
● Interfacing to 3rd party equipment or applications is not a part of this proposal. ● Approved FCC licensing is the responsibility of Simi Valley. ● Approved local, State, or Federal permits as may be required for the installation and operation of the proposed equipment are the responsibility of the Customer. ● Any required system interconnections not specifically outlined here will be provided by the Customer. This may include dedicated phone circuits, microwave links, or other types of connectivity.
● No coverage testing is included in this proposal.
● Training will be conducted at the City of Simi Valley Dispatch site. ● Simi Valley will be responsible for fleetmapping, codeplug development and programming of all proposed subscribers.
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● All related VPN connectivity from the ORNI positions into the Simi Valley network is the responsibility of Simi Valley.
● The VPN server will be configured to assign a static IP address to the remote MCC7500E when a session is established.
● Simi Valley will provide the addresses for the ORNI Ops in the CEN so that RNI NATs can be created in the Control Room Firewall.
● Simi Valley’s CEN Firewall will include a static route to the RNI Translation Network with the untrust interface of the Control Room Firewall as the next-hop gateway.Motorola Solutions is not responsible for interference caused or received by the Motorola Solutions-provided equipment except for interference that is directly caused by the Motorola Solutions-provided transmitter(s) to the Motorola Solutions-provided receiver(s). Should the Customer’s system experience interference, Motorola Solutions can be contracted to investigate the source and recommend solutions to mitigate the issue.
● All sites are assumed to be land-accessible and no special transportation such as helicopter and the like is required to gain site access. ● All work is assumed to be done during normal business hours as dictated by time zone (Monday thru Friday, 7:30 a.m. to 5:00 p.m.).
● All recurring and non-recurring utility costs [including, but not limited to, generator fuel (except first fill), electrical, Telco] will be borne by the Customer or site owner. ● City of Simi Valley will have adequate electrical service for the new UPS and radio equipment. Utility transformer, transformer upgrades have not been included. ● Hazardous materials are not present at the work location. Testing and removal of hazardous materials, found during site investigations, construction or equipment installation will be the responsibility of the customer. ● The site has adequate utility service to support the proposed equipment loading. Utility transformer upgrades or step-up or down transformers will not be required. ● Alarming at existing site will be limited to new component installations and will have to be discussed and agreed to on a site-by-site basis.
● The site will have adequate room for installation of proposed equipment, based on applicable codes and Motorola’s R56 standards.
● The existing utility service and backup power facilities (generators) have sufficient extra capacity to support the proposed new equipment load.
● The floor can support the proposed new loading. Physical or structural improvements to the existing room will not be required.
● Assumes existing EGLA electrical panel currently fed by 50amp main breaker will be updated by others to accommodate new UPS required feed. ● Assumes others will be responsible for electrical load testing etc related to upgrading existing EGLA utility panel.
● Assumes all proposed conduits (2) can be installed on existing PD garage overhead conduit chase.
● Due to significant market and tariff volatility, as well as fluctuations in the cost of energy and raw materials including, but not limited to, steel, copper, finished wood, and concrete, Motorola Solutions reserves the right to equitably adjust the contract price, completion schedule, and/or contract requirements. Additionally, Motorola Solutions reserves the right to apply a fuel surcharge to quoted freight rates based on the prevailing diesel cost at the time of shipment.
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Section 6.
Acceptance Test Plan
System Acceptance of the proposed solution will occur upon successful completion of a Functional Acceptance Test Plan (FATP), which will test the features, functions, and failure modes for the installed equipment in order to verify that the solution operates according to its design. This plan will validate that City of Simi Valley’s solution will operate according to its design, and increase the efficiency and accuracy of the final installation activities. A detailed FATP will be developed and finalized during project implementation.
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Section 7.
Essential Plus Services and
System Upgrade Agreement II
Motorola is proposing seven (7) years of Essential Plus Services for the ASTRO® 25 infrastructure and consoles to compliment the standard first year commercial warranty provided with new equipment. Essential Plus Services provide a reliable service response and restoral process with remote assistance to address unforeseen network events, effect on-site repairs to network components, and deliver patches to keep Simi Valley’s system secure. An annual Preventative Maintenance event is also included in this service. Essential Plus Services will help Simi Valley to avoid operational disruptions and maintain the value of the Simi Valley’s communications investment. The Service term will commence upon system acceptance or beneficial use, whichever may come first.
Additionally, Motorola is proposing six (6) years of post warranty year System Update Agreement (SUA) II program, SUA II. The SUA II program is designed to help Simi Valley manage the lifecycle of the proposed equipment and ensure that the equipment is up to date and supported through the life of the system. The proposed SUA II program entitles Simi Valley to up to three (3) major hardware and/or software upgrades (up to one per upgrade window) during the service term. A migration from the MCC 7500E console platform to the CommandCentral AXS platform will be performed during one of the upgrade windows.
Finally, Motorola is proposing Essential Device Services for the subscribers.
The following pages include the service descriptions and statements of work for both the Essential Plus, Device Services, and SUA II program.
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Infrastructure Essential Plus
Services Support
Description
7.1. Overview
Essential Plus Services for ASTRO® 25 infrastructure will provide City of Simi Valley with the support needed to detect and resolve unforeseen issues. Essential Plus Services consist of the following elements:
● Remote Technical Support.
● Network Hardware Repair.
● Security Update Service (SUS).
● On-site Infrastructure Response.
● Annual Preventive Maintenance.
Together, these elements will help to avoid operational disruptions and maintain the value of City of Simi Valley's communications investment.
7.2. Essential Plus Element Descriptions
The following sections describe the elements proposed for City of Simi Valley's ASTRO 25 infrastructure.
7.2.1. Remote Technical Support
Motorola Solutions’ Centralized Managed Support Operations (CMSO) will provide Remote Technical Support for infrastructure issues that require specific technical expertise.
Experienced technical support specialists will be available to consult with City of Simi Valley to help diagnose, troubleshoot and resolve infrastructure issues. Service Desk maintenance procedures and incident resolution techniques are based on ISO 9001 and TL 9000 standards. 70 Motorola Solutions 11/10/25
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7.2.2. Network Hardware Repair
To restore City of Simi Valley's ASTRO 25 network components if they malfunction, Motorola Solutions will repair Motorola Solutions-provided infrastructure equipment. This includes select third-party infrastructure equipment supplied by Motorola Solutions. Motorola Solutions will ship and return repaired equipment, and will coordinate the repair of third-party solution components.
7.2.3. Security Update Service
Commercial security software updates are often designed without consideration for specialized systems like radio communications networks. Therefore, they may at sometimes inadvertently disrupt ASTRO 25 networks such as the one proposed to City of Simi Valley. Motorola Solutions will test anti-virus, operating system and other software patches to check their compatibility with ASTRO 25.
Once tested, Motorola Solutions will post the updates to a secured extranet website and send an email notification to City of Simi Valley. If there are any recommended configuration changes, warnings or workarounds, Motorola Solutions will provide detailed documentation along with the updates on the website. When tested updates have been posted, City of Simi Valley will need to download and install them.
7.2.4. On-site Infrastructure Response
Motorola Solutions will provide repair service from trained and qualified technicians. Once dispatched, technicians will travel to City of Simi Valley's ASTRO 25 network location to diagnose issues and restore functionality. These technicians will run diagnostics on hardware to identify defective components, and repair or replace them as appropriate. Infrastructure Response times are based on a given issue’s impact on overall system function.
Travel times and service levels are governed by local geography. Motorola Solutions will provide additional information in the Statement of Work for ASTRO 25 Essential Plus Services and in the Customer Support Plan agreed between City of Simi Valley and Motorola Solutions.
7.2.5. Annual Preventive Maintenance
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7.3. Motorola Solutions Service Delivery
Ecosystem
Essential Plus Services are delivered through a tailored combination of field service personnel, centralized teams, product repair depots and Customer Hub. These service resources will collaborate to swiftly analyze network issues, accurately diagnose root causes, and efficiently resolve issues to return the network to normal operation.
Motorola Solutions services will be delivered by staff experienced in servicing mission-critical networks. Motorola Solutions uses the Information Technology Infrastructure Library (ITIL) framework to define service tasks based on industry-recognized best practices. As staff perform tasks, service incident information will be available to City of Simi Valley's administrators and personnel through Customer Hub.
Service activities and Motorola Solutions’ service team are described in more detail below.
7.3.1. Centralized Managed Support Operations
The cornerstone of Motorola Solutions’ support process is the Centralized Managed Support Operations (CMSO) organization. This TL 9000/ISO 9001-certified organization is staffed 24x7x365 by experienced service desk specialists, security analysts and operations managers.
The CMSO houses critical central functions, including the Service Desk.
The CMSO Service Desk will serve as a single point of contact for services. It processes service requests, service incidents, change requests, and dispatching. The Service Desk communicates necessary information to stakeholders, bridging communications among City of Simi Valley, Motorola Solutions, and third-party subcontractors.
Service Desk teams record, track, and update incidents through the Motorola Solutions Customer Relationship Management (CRM) system. They document and respond to inquiries, requests, concerns and service tickets. When an incident is initiated, the CMSO will engage with teams to resolve that incident. The CMSO will escalate to new teams when needed. Depending on the incident, the CMSO will coordinate incident resolution with local field service and authorized repair depots.
7.3.2. Field Service
Motorola Solutions authorized and qualified field service technicians will perform the On-site Infrastructure Response service, repair malfunctioning hardware in the field, and conduct preventive maintenance tasks. These technicians will coordinate with the Service Desk, technical support teams, and product engineering as needed to resolve incidents. 72 Motorola Solutions 11/10/25
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7.3.3. Repair Depot
The Motorola Solutions Repair Depot will provide City of Simi Valley with a central repair location. This will eliminate the need to send network equipment to multiple vendor locations for repair. Motorola Solutions tracks products sent to the Depot via a case management system throughout the repair process. This system will enable City of Simi Valley's representatives to check repair status, from inbound shipment to return.
7.3.4. Customer Support Manager
A Motorola Solutions Customer Support Manager (CSM) will be City of Simi Valley's key point of contact for the definition and administration of services. The CSM will work with City of Simi Valley to define service delivery details to address City of Simi Valley's specific priorities.
7.3.5. Customer Hub
To provide City of Simi Valley with quick access to service details, Motorola Solutions will provide our Customer Hub online network information tool. Customer Hub provides our customers with real-time critical network and services information through an easy-to-use graphical interface.
Customer Hub offers real-time, role-based access
to critical network and services information.
With Customer Hub, City of Simi Valley's administrators will be able to monitor system health and maintenance updates. Capabilities include:
● Viewing network and support compliance.
● Viewing incident reports.
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● Updating and creating incidents.
● Checking system update status.
● Receiving pro-active notifications regarding updates.
Available 24x7x365 from any web-enabled device, the information provided by Customer Hub will be based on your needs and user access permissions, ensuring that the information displayed is secure and pertinent to your operations.
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Statement of Work Device
Management Services -
Essential
7.5. Overview
Device Management Services - Essential (“DMS Essential”) for APX™ subscriber radios provides the Customer with Subscriber Radio Technical Support and Hardware Repair services. DMS Essential is structured as a per-unit, fixed-fee multi-year service in order to mitigate the likelihood of unexpected subscriber radio repair expenses.
This Statement of Work (“SOW”) is subject to the terms and conditions of the Motorola Solutions Services Agreement or other applicable agreement in effect between the parties (“Agreement”). The terms of this SOW are an integral part of an Agreement with the Customer to which this SOW is appended and is made a part thereof by this reference. In the event of a conflict between the terms and conditions of an Agreement and the terms and conditions of this SOW, this SOW will control as to the inconsistency only.
The SOW applies to the Device specifically named in the Agreement.
7.6. Hardware Repair
7.6.1. Scope
Hardware Repair provides repair coverage for internal and external subscriber radio components that do not work in accordance with published specifications Repair services are performed at a Motorola Solutions-operated or supervised facility. The subscriber radio will be repaired to bring it to compliance with its specifications, as published by Motorola Solutions at the time of delivery of the original subscriber radio.
7.6.2. Motorola Solutions Responsibilities
● Repair or replace malfunctioning device, as determined by Motorola Solutions. ● Complete repair or replacement with a turnaround time of four business days in-house, provided the device is delivered to the repair center by 9:00 a.m. (local repair center time). Turnaround time represents the time a product spends in the repair process, and does not include time in transit to and from the Customer’s site. Business days do not include US holidays or weekends.
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● If applicable, apply periodically-released device updates, in accordance with an Engineering Change Notice.
● Provide two-way air shipping when a supported Motorola Solutions electronic system, such as Customer Hub, is used to initiate a repair. A shipping label will be generated via the electronic system.
7.6.3. Limitations and Exclusions
● Replacement of consumable parts or accessories, as defined by product, including batteries, cables, antennas, and carrying cases.
● In the case of mobile radios, repair of a single mobile control head that is required for normal operation of the subscriber radio is included, provided the control head was supplied at the original point of purchase of the mobile radio. ● Repair of problems caused by:
a. Internal or external damage resulting from natural or manmade disasters, including fire, theft, and floods.
b. Third-party software, accessories, or peripherals not approved in writing by Motorola Solutions for use with the device.
c. Using the device outside of the product’s operational and environmental specifications, including improper handling, carelessness, or reckless use. d. Unauthorized alterations, attempted repair, repair by a third party. ● Non-remedial work, including administration and operator procedures, reprogramming, and operator or user training.
● Problem determination and/or work performed to repair or resolve issues with non- covered products. For example, hardware or software products not specifically listed on the service order form are excluded from service.
● Cosmetic imperfections that do not affect the functionality of the device. ● Software support for unauthorized modifications or misuse of the device. ● File backup or restoration.
● Completion and test of incomplete application programming or system integration, if not performed by Motorola Solutions and covered by Motorola Solutions’ services. ● Software Release updates.
● Accidental damage, chemical or liquid damage, or other damage caused outside of normal device operating specifications.
● Motorola Solutions is not obligated to provide support for any device that has been subject to the following:
a. Repaired, tampered with, altered, or modified (including the unauthorized installation of any software) — except by Motorola Solutions authorized service personnel.
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parameters set forth in the applicable product specification. c. If the Customer fails to comply with the obligations contained in the product purchase agreement and/or the applicable software license agreement and/or Motorola Solutions terms and conditions of service.
● DMS Essential is quoted on a per-unit basis, is prepaid, non-cancellable and non- refundable for the purchased service term.
7.6.4. Customer Responsibilities
● For non-contiguous renewals and services purchased separately from APX subscriber radios, Customer must provide a complete list, preferably in electronic format, of all hardware serial numbers to be covered under the Agreement to Motorola Solutions. ● Initiate subscriber radio repairs, as needed.
a. When initiating a repair via a supported Motorola Solutions electronic system, label each package correctly with the shipping label and Return Material Authorization (“RMA”) number generated by the electronic system. b. When initiating a repair via paper Return Material Form (“RMF”), the RMF included in the package with the device must be completed for each device and shipped to the Motorola Solutions depot specified on the RMF. ● Remove any data or other information from the device that the Customer wishes to destroy or retain prior to sending the device for repair.
7.7. Subscriber Radio Technical Support
7.7.1. Scope
Motorola Solutions’ Subscriber Radio Technical Support service provides telephone consultation for subscriber radio and accessory issues. Support is delivered through the Motorola Solutions Centralized Managed Support Operations (“CMSO”) organization by a staff of technical support specialists.
The Customer may contact the CMSO Call Management Center (800-MSI-HELP) at any time (24 hours a day / 7 days a week / 365 days per year) and a Motorola Solutions representative will log a technical request in the Case Management System on the Customer’s behalf. In addition, the Customer may send email to [email protected] to address any portal specific questions or concerns.
Motorola Solutions will then respond to the Customer case within two hours of case creation, during support hours. Support hours are 7am to 7pm CST, Monday through Friday, excluding US holidays.
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7.7.2. Motorola Solutions Responsibilities
● Provide technical support for subscriber radios, assessing and troubleshooting reported issues.
● Receive and log Customer support requests, and assign a technical representative to respond to a Customer Case per the defined timeframes.
7.7.3. Limitations and Exclusions
● Land Mobile Radio (“LMR”) network, Wi-Fi, and LTE network troubleshooting.
7.7.4. Customer Responsibilities
● Use the provided methods to contact Motorola Solutions technical support. ● Provide sufficient information to allow Motorola Solutions technical support agents to diagnose and resolve Customer issues.
● Provide contact information for on-site technicians in the event that Motorola Solutions has to follow up.
7.8. Customer Hub Access
Customer Hub is a tool available for customers to track order, RMA and tech support ticket status, and serves as a consolidated download site for software and documentation.
7.8.1. Motorola Solutions Responsibilities
● Provide a web accessible, secure portal to view the Customer’s data. ● Provide Customer Hub technical support to answer end user questions between the hours of 7am to 7pm CST Monday through Friday, excluding US holidays. In addition, the Customer may send email to [email protected] to address any portal specific questions or concerns.
● Keep the site updated with the latest Customer information. ● Motorola Solutions’ Customer Support Manager (“CSM”) will assist the Customer in establishing a Customer Hub account.
7.8.2. Customer Responsibilities
● Create a Customer Hub account if the Customer does not have an existing account. ● During the DMS Essential onboarding process, provide Motorola Solutions with contact information for administrative users.
● Administer user access.
● Provide Internet access for users to access the site. ● Protect login information against unauthorized use.
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● Work with Motorola Solutions’ CSM to update information as needed.
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Statement of Work -
ASTRO® System Upgrade
Agreement
7.9. Overview
Utilizing the ASTRO® System Upgrade Agreement (SUA) service, City of Simi Valley (Customer) is able to take advantage of new functionality and security features while extending the operational life of the system.
Motorola Solutions, Inc. (Motorola) continues to make advancements in on-premises and cloud technologies to bring value to our customers. Cloud technologies enable the delivery of additional functionality through frequent updates ensuring the latest in ASTRO® is available at all times.
This Statement of Work (SOW), including all of its subsections and attachments, is an integral part of the applicable agreement (Agreement) between Motorola and the Customer.
The Customer is required to keep the system within a standard support period as described in Motorola’s Software Support Policy (SwSP).
7.10. Scope
As system releases become available, Motorola agrees to provide the Customer with the software, hardware, and implementation services required to execute up to one system infrastructure upgrade (System Upgrade) in each eligible System Upgrade window over the term of this agreement. The term of the agreement is listed in Table 1: SUA Term. The eligible System Upgrade windows and their duration are illustrated in Table 2: Eligible System Upgrade Window.
With the addition of the cloud services, Motorola will provide continuous updates to the cloud core to enable the delivery of additional functionality. Cloud updates will be more frequent than the ASTRO® System Upgrades and will occur outside the defined eligible System Upgrade 80 Motorola Solutions 11/10/25
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windows in Table 2: Eligible System Upgrade Window. Motorola may, at its sole discretion, automatically apply the cloud updates as they become available.
If needed to perform the System Upgrade, Motorola will provide updated and/or replacement hardware for covered infrastructure components. System Upgrades, when executed, will provide an equivalent level of functionality as that originally purchased and deployed by the Customer.
At Motorola’s option, new system releases may introduce new features or enhancements that Motorola may offer separately for purchase.
Table 1: SUA Term
Duration 6 Year(s)
Table 2: Eligible System Upgrade Window
First Eligible Upgrade Window Second Eligible Upgrade Window Third Eligible Upgrade Window Duration: Duration: Duration:
1/1/27 -12/31/28 1/1/29-12/31/30 1/1/31-12/31/32
The methodology for executing each System Upgrade is described in Section: ASTRO® SUA pricing is based on the system configuration outlined in Appendix B: System Pricing Configuration. This configuration is to be reviewed annually from the contract effective date.
Any change in system configuration may require an ASTRO® SUA price adjustment.
The price quoted for ASTRO® SUA requires the Customer to choose a certified system upgrade path in Appendix A: ASTRO® System Release Upgrade Paths. Should the Customer elect an upgrade path other than one listed in Appendix A: ASTRO® System Release Upgrade Paths, the Customer agrees that additional fees may be incurred to complete the implementation of the system upgrade. In this case, Motorola will provide a price quotation for any additional materials and services necessary.
7.11. Inclusions
Refer to Table C-6: SUA Coverage Table for more detailed information on the SUA inclusions referenced in this section.
7.11.1. System Upgrades
System Upgrade coverage includes the products outlined in Appendix B: System Pricing Configuration and does not cover all products. The ASTRO® SUA applies only to System Upgrades within the ASTRO® platform and entitles the Customer to eligible past software 81 Motorola Solutions 11/10/25
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versions for downgrading product software to a compatible release version. Past versions from within the Standard Support Period will be available.
7.11.2. Subscriber Radio Software
The ASTRO® SUA makes available the subscriber radio software releases that are shipping from the factory during the coverage period. Please refer to Section 1.4.5 for further clarification on coverage.
7.12. Limitations and Exclusions
The parties acknowledge and agree that the ASTRO® SUA does not cover the products and services detailed in this document.
Excluded Products and Services Examples (Not Limited To) Purchased directly from a third party NICE, Genesis, Verint Residing outside of the ASTRO® network CAD, E911, Avtec Consoles Not certified on ASTRO® systems Laptops, PCs, Eventide loggers Backhaul Network MPLS, Microwave, Multiplexers
Two-way Subscriber Radios APX, MCD 5000, Programming, Installation Consumed in normal operation Monitors, microphones, keyboards, speakers RFDS and Transmission Mediums Antennas, Transmission Line, Combiners, Multicouplers Customer-provided cloud connectivity LTE, Internet
Maintenance Services of any kind Infrastructure Repair, Tech Support, Dispatch Security Services Security Update Service (SUS), Remote SUS
7.12.1. Platform Migrations
Platform Migrations are the replacement of a product with the next generation of that product that is not within the same product family. This can be defined as a new technology that is based on a new hardware configuration and/or a new underlying software. Any upgrades to hardware versions and/or replacement hardware required to support new features or those not specifically required to maintain existing functionality are not included. Unless otherwise stated 82 Motorola Solutions 11/10/25
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in this document, Platform Migrations such as, but not limited to, stations, comparators, site controllers, consoles, backhaul, and network changes are not included.
7.12.2. Non-Standard Configurations
Systems that have non-standard configurations that have not been certified by Motorola Systems Integration Testing are specifically excluded from the ASTRO® SUA unless otherwise included in this SOW. Customer acknowledges that if the system has a Special Product Feature it may be overwritten by the software upgrade. Restoration of that feature is not included in the coverage of this SOW.
7.12.3. System Expansions and New Features
Any upgrades to hardware versions, replacement hardware, and/or implementation services that are not directly required to support the certified System Upgrade are not included unless otherwise agreed to in writing by Motorola. This exclusion applies to, but is not limited to, system expansions and new features.
7.12.4. Cloud Technology
Support for Customer-provided connectivity to the cloud platform is not covered under this agreement.
Future cloud, IT, and security related adoption is an evolving technological area and laws, regulations, and standards relating to ASTRO® SUA may change. Any changes to ASTRO® SUA required to achieve future regulatory or Customer specific compliance requirements are not included.
7.12.5. Subscriber Radio Software
Applying software updates to subscriber radios is the Customer’s responsibility and is not included in SUA coverage. Subscriber radios must be at a software release compatible with the Customer’s ASTRO® system configuration. Motorola will make reasonable efforts to notify the Customer if there is an incompatibility.
7.13. General Statement of Work for System
Upgrades
7.13.1. Upgrade Planning and Preparation
All items listed in this section are to be completed at least 6 months prior to a scheduled upgrade.
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7.13.1.1. Motorola Responsibilities
● Obtain and review infrastructure system audit data as needed. ● Identify the backlog accumulation of security patches and antivirus upgrades needed to implement a system release. If applicable, provide a quote for the necessary labor, security patches, and antivirus upgrades.
● If applicable, identify additional system hardware needed to implement a system release.
● Identify Customer provided hardware that is not covered under this agreement, or where the Customer will be responsible for implementing the system release upgrade software.
● Identify the equipment requirements and the installation plan. ● Advise the Customer of probable impact to system users during the cloud update and the actual field upgrade implementation.
● If applicable, advise the Customer on the network connection specifications necessary to perform the System Upgrade.
● Where necessary to maintain existing functionality and capabilities, deploy and configure any additional telecommunications equipment necessary for connectivity to the cloud based technologies.
● Assign program management support required to perform the certified System Upgrade.
Prepare an overall System Upgrade schedule identifying key tasks and personnel resources required from Motorola and Customer for each task and phase of the System Upgrade. Conduct a review of this schedule and obtain mutual agreement of the same. ● Assign installation and engineering labor required to perform the certified System Upgrade.
● Provide access to cloud training videos, frequently asked questions, and help guide. ● Deliver release impact and change management training to the primary zone core owners, outlining the changes to their system as a result of the upgrade path elected.
This training needs to be completed at least 12 weeks prior to the scheduled System Upgrade. This training will not be provided separately for user agencies who reside on a zone core owned by another entity. Unless specifically stated in this document, Motorola will provide this training only once per system.
7.13.1.2. Customer Responsibilities
● Contact Motorola to schedule a System Upgrade and provide necessary information requested by Motorola to execute the System Upgrade. Review System Upgrade schedule and reach mutual agreement of the same.
● Identify hardware not purchased through Motorola that will require the system release upgrade software.
● Purchase the security patches, antivirus upgrades and the labor necessary to address any security upgrades backlog accumulation identified in Section: Motorola 84 Motorola Solutions 11/10/25
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Responsibilities, if applicable. Unless otherwise agreed in writing between Motorola and Customer, the installation and implementation of accumulated backlog security patches and network updates is the responsibility of the Customer. ● If applicable, provide network connectivity at the zone core site(s) for Motorola to use to download and pre-position the software that is to be installed at the zone core site(s) and pushed to remote sites from there. Motorola will provide the network connection specifications, as listed in Section: Motorola Responsibilities. Network connectivity must be provided at least 12 weeks prior to the scheduled System Upgrade. In the event access to a network connection is unavailable, the Customer may be billed additional costs to execute the System Upgrade.
● Assist in site walks of the system during the system audit when necessary. ● Provide a list of any FRUs and/or spare hardware to be included in the System Upgrade when applicable. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the equipment. The inventory count of Customer FRUs and/or spare hardware to be included as of the start of the SUA is included in Appendix B: System Pricing Configuration.
● Acknowledge that new and optional system release features or system expansions, and their required implementation labor, are not within the scope of the SUA. The Customer may purchase these under a separate agreement.
● Maintain an internet connection between the on premise radio solution and the cloud platform, unless provided by Motorola under separate Agreement. ● Identify any Customer specific standard or requirements that may be implicated by the planned upgrade(s), including heightened cloud, IT, or information security related standards or requirements, such as those that may apply to U.S. Federal Customer or other government Customer standards. Motorola makes no representations as to the compliance of ASTRO® SUA with any Customer specific standards, requirements, specifications, or terms, except to the extent expressly specified. ● Participate in release impact training at least 12 weeks prior to the scheduled System Upgrade. This applies only to primary zone core owners. It is the zone core owner’s responsibility to contact and include any user agencies that need to be trained, or to act as a training agency for those users not included.
7.13.2. System Readiness Checkpoint
All items listed in this section are to be completed at least 30 days prior to a scheduled upgrade.
7.13.2.1. Motorola Responsibilities
○ Perform appropriate system backups.
○ Work with the Customer to validate that all system maintenance is current. ○ Work with the Customer to validate that all available security patches and antivirus 85 Motorola Solutions 11/10/25
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upgrades have been upgraded on the Customer’s system.
a. Motorola reserves the right to charge the Customer for the security patches, antivirus updates and the labor necessary to address any security updates backlog accumulation, in the event that these are not completed by the Customer at the System Readiness Checkpoint.
7.13.2.2. Customer Responsibilities
● Validate that system maintenance is current.
● Validate that all available security patches and antivirus upgrades to the Customer’s system have been completed or contract Motorola to complete in time for the System Readiness Checkpoint.
7.13.3. System Upgrade
7.13.3.1. Motorola Responsibilities
● Perform System Upgrade for the system elements outlined in this SOW.
7.13.3.2. Customer Responsibilities
● Inform system users of software upgrade plans and scheduled system downtime. ● Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide software upgrade services.
7.13.4. Upgrade Completion
7.13.4.1. Motorola Responsibilities
● Validate all certified System Upgrade deliverables are complete as contractually required.
● Confirm with Customer that the cloud is available for beneficial use.
7.13.4.2. Customer Responsibilities
● Cooperate with Motorola in efforts to complete any post upgrade punch list items as needed.
7.14. Special Provisions
The migration of capabilities from ASTRO® on-premises Core infrastructure to the cloud is included in the deliverable of the SUA agreement. Technologies based on cloud architecture will 86 Motorola Solutions 11/10/25
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be a part of the Motorola roadmap and may be subject to additional cloud terms and conditions.
The SUA does not extend to Customer-provided software and hardware. Motorola makes no warrants or commitments about adapting our standard system releases to accommodate Customer implemented equipment. If during the course of a System Upgrade, it is determined that Customer provided software and/or hardware does not function properly, Motorola will notify the Customer of the limitations. The Customer is responsible for any costs and liabilities associated with making the Customer-provided software and/or hardware work with the standard Motorola system release. This includes, but is not limited to, Motorola’s costs for the deployment of resources to implement the upgrade once the limitations have been resolved by the Customer.
Any Motorola software, including any system releases, is licensed to Customer solely in accordance with the applicable Motorola Software License Agreement. Any non-Motorola Software is licensed to Customer in accordance with the standard license, terms, and restrictions of the copyright owner unless the copyright owner has granted to Motorola the right to sublicense the Non-Motorola Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor’s rights and protections under the Software License Agreement. Motorola makes no representations or warranties of any kind regarding non-Motorola Software. Non-Motorola Software may include Open Source Software.
ASTRO® SUA coverage and the parties’ responsibilities described in this SOW will automatically terminate if Motorola no longer supports the ASTRO® 7.x software version in the Customer’s system or discontinues the ASTRO® SUA program. In either case, Motorola will refund to Customer any prepaid fees for ASTRO® SUA applicable to the terminated period.
If the Customer cancels a scheduled upgrade within less than 12 weeks of the scheduled on site date, Motorola reserves the right to charge the Customer a cancellation fee equivalent to the cost of the pre-planning efforts completed by the Motorola Upgrade Operations Team.
The ASTRO® SUA annualized price is based on the fulfillment of the system release upgrade in each eligible System Upgrade window. If the Customer terminates, except if Motorola is the defaulting party, the Customer will be required to pay for the balance of payments owed in that eligible System Upgrade window if a system release upgrade has been taken prior to the point of termination.
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7.15. Appendix A: ASTRO® System Release
Upgrade Paths
The upgrade paths for standard ASTRO® system releases are listed in Table A-3: Certified Standard ASTRO® System Release Upgrade Paths.
Table A-3: Certified Standard ASTRO® System Release Upgrade Paths ASTRO® System Release Certified Upgrade Paths
Pre-7.17.X Upgrade to current shipping release
A7.17.X A2020.1
A7.18 A2021.1
A2019.2 A2021.1
A2020.1 A2022.1
A2021.1 A2022.1
The upgrade paths for high security ASTRO® system releases for federal deployments are described in Table A-4: Certified High Security ASTRO® System Release Upgrade Paths.
Table A-4: Certified High Security ASTRO® System Release Upgrade Paths ASTRO® High Security System Release Certified Upgrade Paths A7.17.X A2020.HS
A2020.HS A2022.HS
The release taxonomy for the ASTRO® 7.x platform is expressed in the form “ASTRO® 7.x release 20YY.Z”. In this taxonomy, YY represents the year of the release, and Z represents the release count for that release year.
A20XX.HS enhances the ASTRO® System release with support for Public Key Infrastructure (PKI) Common Access Card / Personal Identity Verification (CAC/PIV) and with Cyber Security Baseline Assurance.
Starting with the 2024 releases, Motorola is moving from the ASTRO 7.x release names to ASTRO Next.
For the purposes of the SUA program, releases using the naming convention of AN (ASTRO Next) or A (ASTRO) will be considered the same.
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● The most current system release upgrade paths can be found in the most recent Lifecycle Services bulletin.
● The information contained herein outlines Motorola’s presently anticipated general technology direction and is provided for information purposes only. The information in the roadmap is not a commitment to deliver a product, product feature, or software functionality. Motorola reserves the right to make changes to the content and timing of any product, product feature, or software release.
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7.16. Appendix B: System Pricing
Configuration
This configuration is to be reviewed annually from the contract effective date. Any change in system configuration may require an ASTRO® SUA price adjustment.
Table B-5: System Configuration at Time of Contract
System Configuration
Core Configuration
Cloud-based Core 0
On-premises Main Site 0
On-premises Backup Site 0
System Level Features
Standalone Servers (Critical Connect / Smart Connect) 0 MOSCAD NFM RTU (typically 1 per site location) 0
Network Management Clients 0
IMW Servers 0
Telephone Interconnect 0
Security Configuration
AERSS Sensors 0
Firewalls 1
KMF Servers 0
KMF Clients 0
RF Site Configuration
Virtual Prime Sites 0
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System Configuration
IP Simulcast Prime Sites (include co-located/redundant) 0 RF Sites (include Simulcast sub-sites, ASR sites, HPD sites) 0 GTR 8000 Base Stations 0
DBR 8000 Base Stations 0
Dispatch Site Configuration
Dispatch Site Locations 1
MCC 7500 Dispatch Consoles 8
AIS 1
CCGWs 3
Workstations (Console Alias Manager, Proxy Server) 3
MC EDGE Aux I/O 0
AXS Console Dispatch Site Locations 0
AXS Console PDH (CommandCentral Hub) 0
AXS Servers 0
Third Party Elements
NICE Logging recorders (IP, Telephony, or Analog) Purchased through Motorola 0 MACH Alert FSA Purchased through Motorola 0
Genesis Applications Purchased through Motorola 0
7.17. Appendix C: SUA Coverage Table
This appendix includes a breakdown of coverage under the SUA. System Upgrade coverage includes software and hardware coverage for equipment originally provided by Motorola. A “board-level replacement” is defined as any Field Replaceable Unit (FRU). 91 Motorola Solutions 11/10/25
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Table C-6: SUA Coverage Table
ASTRO® Certified Solution System Upgrade
Equipment Provided by Motorola Software
Hardware
Full Product
Hardware
Board-Level
Servers ✔ ✔
Workstations ✔ ✔
Firewalls ✔ ✔
Routers ✔ ✔
LAN Switches ✔ ✔
CirrusNode ✔ ✔
MCC 7500 Voice Processing Module ✔ ✔
MCC 7500E Dispatch AIM ✔ ✔
MCC 7500E Dispatch (CommandCentral Hub) ✔ ✔
AXS PDH Client (CommandCentral Hub) ✔ ✔
SDM 3000 Aux I/O ✔ ✔
MC Edge Aux I/O ✔ ✔
GTR 8000 Base Stations ✔ ✔
GCP 8000 Site Controllers ✔ ✔
DSC 8000 Site Controllers ✔ ✔
GCM 8000 Comparators ✔ ✔
Motorola logging interface equipment ✔ ✔
PBX switches for telephone interconnect ✔ ✔
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ASTRO® Certified Solution System Upgrade
SDM 3000 RTU ✔ ✔
Conventional Channel Gateway (CCGW) ✔ ✔
NICE IP logging solutions (if software, hardware and lifecycle purchased from Motorola)
✔ ✔
MACH Alert FSA (if software, hardware and lifecycle purchased from Motorola)
✔ ✔
Genesis Applications (if software, hardware and lifecycle purchased from Motorola)
✔ ✔
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Section 8.
ASTRO 25 Connectivity
Services Statement of Work
Overview
Motorola Solutions’ ASTRO® 25 Connectivity Service (“Service”) provides network backhaul to support the Customer’s mission-critical ASTRO 25 communications. The ASTRO Connectivity Services has many design use cases. It can serve as a backhaul connection that will link ASTRO 25 core sites with ASTRO 25 remote sites and connect Motorola Cloud applications to ASTRO 25 systems.
The ASTRO 25 Connectivity Service is offered and available exclusively to ASTRO 25 systems that provide Public Safety Radio Services. The service is designed specifically to enable single vendor sourcing for Motorola Solutions’ ASTRO 25 systems and Motorola Solutions information-based applications, including SmartConnect, SmartLocate, Critical Connect, and other cloud-hosted applications provided by Motorola Solutions. These applications must be licensed from Motorola Solutions under a separate agreement to access and use the respective services.
Motorola Solutions will provide and install equipment necessary to enable and support this Service
In addition to providing the backhaul equipment and installation services, Motorola Solutions will maintain and manage network elements required to provide the Service (“Managed Elements”). Motorola Solutions will provide these services as needed to meet the Service Availability Goals described in this SOW. Motorola Solutions and its partners deliver services as mentioned in the SOW.
This Statement of Work (“SOW”), including all of its subsections and attachments is an integral part of the applicable agreement (“Agreement”) between Motorola Solutions, Inc. (“Motorola Solutions”) and the customer (“Customer”).
Notwithstanding, the connectivity contemplated in the ASTRO® 25 Connectivity Service will be provided by Motorola Solutions Connectivity Inc., a wholly owned subsidiary of Motorola Solutions. In order to enable delivery of these connectivity services, customers must sign the Transport Connectivity Addendum (“TCA”) attached to the Agreement. Any transport or connectivity will be provided by Motorola Solutions Connectivity, Inc.
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Motorola Solutions Connectivity, Inc. will utilize Motorola Solutions, Inc. as its billing and collection agent and Customer expressly agrees that invoices for services provided by Motorola Solutions Connectivity, Inc. may appear on invoices issued by Motorola Solutions, Inc. Charges for Motorola Solutions Connectivity, Inc. services that appear on invoices issued by Motorola Solutions, Inc. shall be paid to Motorola Solutions, Inc. and are fully satisfied under the billing and payment terms of the Motorola Solutions, Inc. Service Agreement.
In order to receive the services as defined within this SOW, the Customer is required to keep the ASTRO 25 system within a standard support period as described in Motorola Solutions’ Software Support Policy (“SwSP”).
Prerequisites
To connect the Customer’s on-premises ASTRO 25 infrastructure sites and cores and receive the full scope of ACS services, the Customer is required to have an ASTRO 25 infrastructure service package. Without the infrastructure services packages, some ACS services may be limited.
The Service is integrated with the Customer’s ASTRO 25 infrastructure service package as a supplemental service when purchased. The ASTRO 25 Connectivity Service to the Customer’s ASTRO 25 infrastructure sites and core may terminate upon the Customer canceling its ASTRO 25 service package.
The ASTRO 25 Connectivity Service does not require separate service packages to support cloud-hosted applications like CirrusCentral Management. The Cloud applications utilizing ACS will have their own SOW (e.g., APX Next, SmartConnect, Cirrus, Critical Connect, etc.) as a part of their Software Services Subscriptions.
Product and Installation
Scope
Motorola Solutions will provide and manage connectivity service between the Customer’s ASTRO 25 core sites and the ASTRO 25 remote sites, cloud data centers, or hosted data centers noted in Section 0: ASTRO 25 Connectivity Service Sites and Equipment.
Motorola Solutions Responsibilities
Motorola Solutions will fulfill the following responsibilities to provide the ASTRO 25 Connectivity Service:
Provide Managed Elements noted in Section 1.3.5: ASTRO 25 Connectivity Service Sites and Equipment to establish connectivity between the Customer-provided equipment and wiring for sites noted in the same table. Such Managed Elements are included in the service pricing for installation and setup and are determined by Motorola Solutions.
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Perform a site survey prior to installation to assess that all the conditions for a proper site installation can be met, including, but not limited to the presence of network facilities necessary to provide the necessary connectivity. Motorola Solutions will note any variations of the site that would affect the hardware specifications or estimated labor involved for a standard installation. If the site survey indicates a non-standard installation (for example, the need for construction of “last mile” network facilities), then a mutually agreed change order may be required.
It is assumed that in the building, LTE coverage is adequate at the installation site. If, during installation, it is determined the in-building LTE coverage is not adequate for service, then a mutually agreed change order may be required for external antenna installation.
Standard Demarc – MSI will install cable between the Local Exchange Carrier Minimum Point of Entry (MPOE) and the Managed Elements located within the customer ASTRO infrastructure. MSI will install the demarc standard – which includes one service call, up to two (2) total hours of on-site labor, and installation of one (1) cat 3, 5, or 5e cable drop up to 150 feet (vertical length up to 12 feet), connectors, ty-wraps, jacks, face plates, and cable. A mutually agreed change order may be required if the site survey indicates a non-standard extended demarc (for example, the need for cable through walls over 150’ or multiple floors).
Install equipment supplied by Motorola Solutions. Installation period is within 45 business days from when Motorola Solutions and Customer execute the Agreement and related addendum or addenda.
When available and approved by the Customer in writing, Motorola Solutions may use Customer-owned or Customer-managed resources at no additional cost to Motorola Solutions. The customer is solely responsible for maintaining and replacing such resources, and Motorola Solutions bears no responsibility for such resources. Motorola Solutions is further not responsible for any failures in such resources. Cooperate with the Customer to schedule the ASTRO 25 Connectivity Service implementation.
Coordinate the activities of any Motorola Solutions subcontractors necessary to provide this service.
Administer safe work procedures for installation.
Assist the Customer with operating and using the system during cutover. Motorola Solutions may, in its sole discretion, choose to modify the backhaul design.
These changes will result in equivalent or improved capacity, cost, reliability, or availability.
Customer Responsibilities
The Customer will fulfill the following responsibilities to provide the ASTRO 25 Connectivity Service:
Provide buildings, equipment shelters, and towers required for system installation, including building sites for backhaul equipment.
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Ensure communications sites meet space, grounding, power, and connectivity requirements for equipment installation.
Obtain all licensing, site access, or permitting required for project implementation. Provide a dedicated delivery point, such as a warehouse, for receipt, inventory, and storage of equipment prior to delivery to the site(s) if requested by Motorola Solutions. Ensure existing sites or equipment locations have sufficient space available for the system, as specified by Motorola's R56 Standards and Guidelines for Communication. Ensure that existing sites or equipment locations have adequate electrical power in the proper phase, in the proper voltage, and with necessary site grounding to support the requirements of the equipment provided with the ASTRO 25 Connectivity Service. Perform any location upgrades or modifications.
Obtain and maintain approved local, State, or Federal permits necessary for installing and operating the proposed equipment.
Provide any required system interconnections not specifically included in the ASTRO 25 Connectivity Service. Links provided by the ASTRO 25 Connectivity Service are outlined in Section 0: ASTRO 25 Connectivity Service Sites and Equipment. Install demarcation equipment, air conditioning, and other equipment that is not provided by Motorola Solutions and is necessary to support the project. Perform work necessary to complete the project outside the scope of the installation services provided by Motorola Solutions.
If Motorola Solutions’ design requires wireless backup and out-of-band (“OOB”) monitoring, Motorola Solutions may provide a wireless modem at the Customer location for OOB monitoring for Motorola Solutions Managed Elements. The Customer shall provide access and accommodations to install the modem. The Customer will notify Motorola Solutions of any maintenance that may affect the operating status of the Managed Elements using a Customer Maintenance Change Management Request via the Customer Hub. Examples of maintenance activities include powering down the site, a Motorola Solutions’ Managed Element, or a third-party Network Terminating Unit, or resetting, recabling, or moving equipment components. If a Motorola Solutions representative visits the Customer Site or works remotely, at the Customer’s request, to investigate an issue with the Service, and the Motorola Solutions representative determines the Service is functioning correctly or is prevented from resolving the issue because the Customer did not provide access or reasonable assistance, the Customer will be charged at published or negotiated time and material rates.
If Motorola Solutions agrees to manage any of the Customer’s equipment components and determines that those components need to be upgraded before Motorola Solutions can manage them, the Customer will need to perform any upgrades required to support Motorola Solutions’ management. Potential upgrades that might be necessary include upgrades for Managed Elements Enhanced Features, end-of-life conditions, and the like.
Motorola Solutions will manage those Customer equipment components after the necessary upgrade is complete.
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Upon Motorola Solutions' request, the Customer or designated field service technician will reboot the Managed Elements, provide the LED light statuses of the third-party provider Network Terminating Unit where applicable, verify equipment power, verify that cables are securely connected, and insert a loopback plug.
Availability Goals
Service Level Availability Objectives
Motorola Solutions’ ASTRO 25 Connectivity Service includes service level goals, calculated using a standard formula described below. Availability calculations include only active network sites during the reporting period. Inactive mobile sites are not factored into availability calculations. Motorola Solutions will monitor service availability 24 hours a day, seven days a week.
Availability Calculation
For the ASTRO 25 Connectivity Service, Motorola Solutions will provide the Customer with availability metrics for active sites. ASTRO 25 Connectivity Service availability is the percentage of time that the circuit is available within a given calendar month.
Motorola Solutions will determine connection availability individually for each of the Customer’s ASTRO 25 Connectivity Service connections. Availability is calculated monthly by computing the total number of Critical P1 priority incident outage minutes, as defined in Table 2, in a calendar month and dividing that sum by the total number of minutes in a 30-day calendar month.
Availability is calculated after a Critical P1 incident ticket is opened. If the site has backup connectivity, this is factored into the availability calculation. The formula for computing target availability goals is as follows:
Availability (%) = (1 – (Total minutes of site Hard Outage per month ÷ Number of days in month x 24 hours/day x 60 minutes/hour) ) x 100.
Table 1 provides Motorola Solutions’ availability goals for specific site types. This table contains Motorola Solutions’ Service Level Goals.
Table 1: ASTRO 25 Connectivity Service Level Goals
Site Type Link
Count
Handoff
(NID to SRX)
Hardware
(per link)
Wireless Backup
(VRF)
Service
Level Goals
RF Site 1 10 – LC Fiber SRX345 Yes
(ASTRO 25 LMR)
99.95%
RF Subsite 1 10 – LC Fiber SRX345 No 99.5%
Dispatch Site 1 10 – LC Fiber SRX345 Yes
(ASTRO 25 LMR)
99.95%
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Site Type Link
Count
Handoff
(NID to SRX)
Hardware
(per link)
Wireless Backup
(VRF)
Service
Level Goals
Conduit Hub
(Standalone)
2 100 – LC Fiber SRX1500 No 99.999%
Conduit Hub
(Primary)
1 100 – LC Fiber SRX1500 No 99.5%
Conduit Hub
(Geo Location)
1 100 – LC Fiber SRX1500 No 99.5%
Prime Site
(Standalone)
2 100 – LC Fiber SRX1500 Design Dependent 99.999%
Prime Site
(Primary)
1 100 – LC Fiber SRX1500 Design Dependent 99.5%
Prime Site
(Geo Location)
1 100 – LC Fiber SRX1500 Design Dependent 99.5%
ASTRO 25 Core
(Primary)
2 1000 – LC Fiber SRX1500 Yes
(Cloud Apps)
99.999%
ASTRO 25 Core
(DSR)
2 1000 – LC Fiber SRX1500 Yes
(Cloud Apps)
99.999%
Cirrus Hub 2 100 – LC Fiber SRX345 No 99.999%
Outages
Availability is influenced by multiple factors, including network design, equipment, backhaul, and environmental factors. This section defines outage types and how they factor into service availability calculations.
Hard Outage
A hard outage, classified as a Critical P1 incident, is a complete loss of Motorola Solutions- provided backhaul connectivity, during which the Customer cannot use the service and is prepared to release it for immediate testing. Motorola Solutions factors hard outages into availability calculations and would impact the service level goals.
Planned Outages
Planned outages are pauses in service delivery that Motorola Solutions can notify the Customer of in advance, with a scheduled time for when the outage will end. If a planned outage exceeds the time that was predicted by 10% of the time scheduled, then the outage will be included as an agenda item for discussion at the next meeting between Motorola Solutions and the Customer.
Motorola Solutions and the Customer will recategorize the outage during the meeting. Motorola Solutions does not include planned outages in connectivity availability calculations. 99 Motorola Solutions 11/10/25
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Force Majeure
An outage resulting from a Force Majeure event as defined in the Agreement is not included in availability calculations, but Motorola Solutions will provide a continuous commercially reasonable effort to restore system components affected by such event.
Availability Exclusions
The following items are excluded from Motorola Solutions’ availability calculations:
Periods of Soft Outage, during which the Customer is able to use the ASTRO 25 Connectivity Service, and is not prepared to release the service for immediate testing. Sites installed for less than one full calendar month. Customer Premises Equipment (“CPE”) is not under Motorola Solutions’ 24/7 monitoring coverage.
Sites with wireless primary access.
Customer sites with wireless backup access, where wireless signal strength does not meet wireless signal strength guidelines as required by Motorola Solutions. Any delay, act, or omission by the Customer or a third party, other than the local access provider, that causes or extends an outage is excluded from the availability calculation.
In addition, periods of service degradation, such as slow data transmission, where a Critical P1 trouble ticket has not been opened with Motorola Solutions and the Customer has not released its Service for immediate testing, are excluded. IN ADDITION TO THE EXCLUSIONS FROM DAMAGES SET FORTH IN THE AGREEMENT,
AND NOTWITHSTANDING ANY PROVISION OF THE AGREEMENT TO THE CONTRARY,
MOTOROLA SOLUTIONS WILL HAVE NO LIABILITY FOR (A) INTERRUPTION OR FAILURE OF CONNECTIVITY, VULNERABILITIES, OR SECURITY EVENTS; (B) DISRUPTION OF OR DAMAGE TO CUSTOMER’S OR THIRD PARTIES’ SYSTEMS, EQUIPMENT, OR DATA,
INCLUDING DENIAL OF ACCESS TO USERS, OR SHUTDOWN OF SYSTEMS CAUSED BY INTRUSION DETECTION SOFTWARE OR HARDWARE; (C) AVAILABILITY OR ACCURACY
OF ANY DATA AVAILABLE THROUGH THE SERVICE, OR INTERPRETATION, USE, OR MISUSE THEREOF; (D) TRACKING AND LOCATION-BASED SERVICES; OR (E) BETA SERVICES.
“AS IS”. THE SOLUTION AND SUBSCRIPTION SERVICES DESCRIBED HEREIN ARE PROVIDED “AS IS”. MOTOROLA SOLUTIONS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.
Availability and Accuracy. The customer acknowledges that the services' functionality, availability, and accuracy described herein depend on many elements beyond Motorola Solutions’ control, including databases managed by Customer or third parties and Customer’s existing equipment, software, and Customer Data. Therefore, Motorola Solutions does not guarantee the availability or accuracy of data or any minimum level of coverage or connectivity. The customer agrees not to represent to any third party that Motorola Solutions has provided such a guarantee. Interruption or interference with the services described herein may periodically occur.
The Service and/or features may not be available in all areas. 100
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Incident Priority Definitions and Response Times
This section describes incident priority levels that support availability measurements.
Table 2: ASTRO 25 Connectivity Incident Priority Definitions and Response Time Goals Incident Priority Incident Definitions Primary Link
Response Time Goals
Secondary
Link
Response
Times
Critical P1 Hard Outage. The ASTRO 25
Connectivity Service is completely
inoperable or degraded to the extent
that it is unusable by the Customer.
The Customer is prepared to release
the service for immediate testing.
Monitored 24/7.
Response within 15
minutes. Restoration in
3.5 hours.
8x5
High P2 ASTRO 25 Connectivity Service
performance is degraded, but the
Customer is able to use the Service.
Incidents are assigned this priority if
the Customer is not prepared to
release the service for immediate
testing.
Monitored 24/7.
Response within 15
minutes. Restoration in
3.5 hours.
8x5
Medium P3 A problem affects an ASTRO 25
Connectivity Service component,
which does not impact service
functionality or availability.
Monitored 24/7.
Response within 15
minutes.
8x5
Low P4 ▪ Customer’s requests that do not
impact the ASTRO 25 Connectivity
Service, such as a Customer
request for an incident report
▪ Service incidents not covered by
other priority levels.
▪ Scheduled maintenance.
Monitored 24/7.
Response within 15
minutes.
8x5
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ASTRO 25 Connectivity Service Sites and Equipment
Table 3 describes sites included in the proposed backhaul design, notes their location, and lists the critical solution equipment provided for them.
Table 3: ASTRO 25 Connectivity Service Interconnected Site Locations Site Name Site Address Site Type
City of Simi Valley 3901 Alamo St, Simi Valley, CA
93063
Dispatch Site
Ventura County P25 Core 165 Durley Ave, Camarillo, CA
93010
System Core
Availability Reports
Description of Service
Motorola Solutions will track the availability of the Customer’s ASTRO 25 Connectivity Service components using standardized availability reports and will endeavor to achieve availability goals based on those reports. Motorola Solutions automatically collects and collates availability data from network elements and uses that data to determine system health and if any maintenance or improvements are needed. Trend analysis can indicate capacity, availability, or reliability issues before they significantly affect services.
Scope
Each month, Motorola Solutions will create and distribute a network availability report to compare with availability levels described in Section 0: Availability Goals.
This service includes the following tasks:
Data Collection – Availability data is remotely collected and stored for reporting purposes.
Data Reporting – A suite of availability reports is generated and uploaded to the Customer Hub.
Inclusions
Availability reports will be provided for Motorola Solutions-provided site connections included in the ASTRO 25 Connectivity Service.
Motorola Solutions Responsibilities
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Provide a Motorola Solutions point of contact for questions the Customer has about the findings or service reports provided by Motorola Solutions.
Limitations and Exclusions
Motorola Solutions’ availability target objectives and related availability calculations exclude availability degradation resulting from the customer's failure to take necessary actions promptly.
Customer Responsibilities
Designate an authorized reporting contact to work with Motorola Solutions to address any questions.
When necessary, perform corrective actions identified by Motorola Solutions’ project team as outside the scope of Motorola Solutions’ responsibilities.
Backhaul Event Monitoring
Description of Service
Backhaul Event Monitoring provides real-time end-to-end event monitoring and fault isolation for ASTRO 25 Connectivity Service backhaul components and links. A set of sophisticated tools supports remote detection and classification of events on the Customer’s backhaul network.
When an event is detected, Motorola Solutions will determine the status of impacted backhaul links and engage with other service teams as needed to isolate the cause and resolve the incident. Motorola Solutions will respond to incidents in accordance with Section 0: Incident Priority Definitions and Response Times.
Scope
Backhaul Event Monitoring is available 24 hours a day, seven days a week. Motorola Solutions’ tools and processes for monitoring ASTRO 25 radio networks will be leveraged to monitor the backhaul endpoints effectively, and to provide a consistent monitoring experience if receiving both services. Incidents that are generated by the monitoring service will be handled per Section 0: Incident Priority Definitions and Response Times.
Inclusions
Backhaul Event Monitoring is provided for the backhaul links and equipment listed in Section 0:
ASTRO 25 Connectivity Service Sites and Equipment.
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Motorola Solutions Responsibilities
Use concurrent connectivity through the network connection established to support Backhaul Event Monitoring.
Verify connectivity and backhaul-specific event monitoring after system installation is complete.
Monitor backhaul links continuously 24 hours daily, seven days weekly. Create incident tickets when necessary. Identify and classify the link associated with the incident. Gather information to perform the following:
- Characterize the issue.
- Determine a plan of action.
- Assign and track the incident to resolution.
Remotely access the Customer’s backhaul to perform remote diagnosis and fault isolation (P1 and P2) as permitted by the Customer pursuant to Section 0: Customer Responsibilities.
Dispatch the Customer’s field service technician or local technician designated in the CSP when necessary and maintain communications with the Customer until the incident is resolved. Provide updates in accordance with the agreed frequency until resolution.
Dispatching an onsite resource is applicable.
Limitations and Exclusions
Monitoring excludes Customer Enterprise Network (“CEN”) components. Additional support charges beyond the contracted service rates may apply if Motorola Solutions determines that system faults were caused by the Customer making changes to critical system parameters.
Motorola Solutions is not responsible for system faults or deficiencies that are caused by changes or modifications to the system not performed by Motorola Solutions.
Customer Responsibilities
Provide Motorola Solutions with continuous remote access to enable the monitoring service.
Provide continuous utility service to any Motorola Solutions backhaul equipment installed or used at the Customer’s premises to support service delivery. The Customer agrees to take reasonable due care to secure the Motorola Solutions equipment from theft or damage while on the Customer’s premises.
Prior to the contract start date, provide Motorola Solutions with pre-defined information necessary to complete a CSP, including:
- Incident notification preferences and procedures.
- Repair verification preference and procedure.
- Database and escalation procedure forms.
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Submit changes in any information supplied to Motorola Solutions and included in the CSP to the Customer Support Manager (“CSM”).
Notify the CMSO when the Customer performs any activity that impacts the backhaul components. Activity that impacts the backhaul components may include but is not limited to, installing software or hardware upgrades, performing upgrades to the network, renaming elements or devices within the network, and taking down part of the system to perform maintenance.
Allow Motorola Solutions’ field service technician, designated in the CSP, access to equipment, including any connectivity or monitoring equipment, if remote service is impossible.
Allow Motorola Solutions’ field service technician, designated in the CSP, access to remove Motorola Solutions-owned monitoring equipment upon cancellation of service. Provide Motorola Solutions with all Customer-managed passwords required to access the Customer’s system upon request, when opening a request for service support, or when needed to enable a response to a technical issue.
Pay additional support charges above the contracted service agreements that may apply if it is determined that backhaul faults were caused by the Customer making changes to critical system parameters without written agreement from Motorola Solutions. Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services.
Acknowledge that incidents will be handled in accordance with Section 0: Incident Priority Definitions and Response Times.
Remote Technical Support
Description of Service
Motorola Solutions’ Remote Technical Support service provides telephone consultation for technical issues that require ASTRO 25 Connectivity Service backhaul knowledge and troubleshooting capabilities. As with ASTRO 25 incidents, the CMSO Service Desk will respond to ASTRO 25 Connectivity Service incidents.
Scope
The CMSO Service Desk is available via telephone 24 hours per day, seven days per week, and 365 days per year to receive and log requests for technical support. Remote Technical Support service is provided in accordance with Section 0: Incident Priority Definitions and Response Times. Any unresolved incidents will be escalated to Motorola Solutions Engineering and Original Equipment Manufacturers (OEM) for further assistance. 105
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Motorola Solutions Responsibilities
Maintain availability of the Motorola Solutions CMSO Service Desk via telephone (800- 221-7144) 24 hours per day, seven days per week, and 365 days per year to receive, log, and classify Customer requests for support.
Respond to requests for service in accordance with Section 0: Incident Priority Definitions and Response Times.
Provide the caller with a plan of action outlining additional requirements, activities, or information required to achieve restoral/fulfillment.
Maintain communication with the Customer in the field as needed until resolution of the incident.
Coordinate technical resolutions with agreed upon third-party vendors, as needed. Escalate support issues to additional Motorola Solutions technical resources, as applicable.
Determine, in its sole discretion, when an incident requires more than the Remote Technical Support services described in this SOW and notify the Customer of an alternative course of action.
If a customer has ACS and has an ASTRO 25 system network monitoring service or an ASTRO system Infrastructure service package that has monitoring. In that case, Motorola shall be able to deliver an integrated enhanced support plan for both the ASTRO system and its backhaul links.
Limitations and Exclusions
The following activities are outside the scope of the Remote Technical Support service:
Customer training.
Remote Technical Support for network transport equipment or third-party products not sold by Motorola Solutions.
Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion.
Customer Responsibilities
Submit changes in any information supplied in the CSP to the Customer Support Manager (“CSM”).
Contact the CMSO Service Desk to engage the Remote Technical Support service when needed, providing the necessary information for proper entitlement services. This information includes but is not limited to the contact's name, the customer's name, the system ID number, the site(s) in question, and a brief description of the problem that contains pertinent information for initial issue classification. Maintain suitably trained technical resources familiar with the operation of the Customer’s system to provide field maintenance and technical maintenance services for the system.
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Supply suitably skilled and trained on-site presence when requested. Validate issue resolution in a timely manner prior to the close of the incident. Acknowledge that incidents will be handled in accordance with Section 0: Incident Priority Definitions and Response Times.
Cooperate with Motorola Solutions, performing reasonable or necessary acts to enable Motorola Solutions to provide Remote Technical Support. These actions include but are not limited to, providing System IP information, local hardware logs, software versions, and Customer change management information.
On-site Response
Motorola Solutions’ On-site Response service provides incident management and escalation for on-site technical service requests. The service is delivered by Motorola Solutions’ Centralized Managed Support Operations (“CMSO”) organization in cooperation with a local service provider.
Description of Service
The Motorola Solutions CMSO Service Desk will receive the Customer’s request for on-site service.
The CMSO Dispatch Operations team is responsible for opening incidents, dispatching on-site resources, monitoring issue resolution, and escalating as needed to achieve response time goals.
The dispatched field service technician will travel to the Customer’s location to restore the system in accordance with Section 0: Incident Priority Definitions and Response Times.
Motorola Solutions will manage incidents as described in this SOW. The CMSO Service Desk will contact the field service technician until the incident is closed.
Scope
On-site Response is available as needed to support the availability described in Section 0: Availability Goals.
Inclusions
On-site Response is provided for hardware included with ASTRO 25 Connectivity Service.
Motorola Solutions Responsibilities
Receive service requests.
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Create an incident when service requests are received. Gather information to characterize the issue, determine a plan of action, and assign and track the incident to resolution.
Dispatch a field service technician, as required by Motorola Solutions’ standard procedures, and provide necessary incident information. Provide the required personnel access to relevant Customer information, as needed. Motorola Solutions designated field service technician will perform the following on-site:
- Run diagnostics on the component.
- Perform physical fault restoration and hardware maintenance to restore component functions.
- Provide materials, tools, documentation, physical planning manuals, diagnostic and test equipment, and any other material required to perform the maintenance service. - If a third-party vendor is needed to restore the system, the vendor can be accompanied onto the Customer’s premises.
- If the Customer’s repair verification is required in the Customer Support Plan (“CSP”), verify with the Customer that restoration is complete or the system is functional. If verification by the Customer cannot be completed within 20 minutes of restoration, the incident will be closed, and the field service technician will be released. - Escalate the incident to the appropriate party upon expiration of a response time. Close the incident upon receiving notification from the Customer or Motorola Solutions on-site service technician, indicating the incident is resolved. Notify the Customer of incident status, as defined in the CSP and Service Configuration Portal (“SCP”):
- Open and closed.
- Open, assigned to the Motorola Solutions field service technician, arrival of the servicer technician on-site, delayed or closed.
Provide incident activity reports to the Customer if requested.
Customer Responsibilities
Contact Motorola Solutions, as necessary, to request service. Prior to the start date, provide Motorola Solutions with the following pre-defined Customer information and preferences necessary to complete CSP:
- Incident notification preferences and procedure.
- Onsite Repair verification preference and procedure.
- Database and escalation procedure forms.
Submit changes in any information supplied in the CSP to the Customer Support Manager (“CSM”).
Provide the following information when initiating a service request:
- Assigned site ID number.
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- Problem description and site location.
- Other pertinent information requested by Motorola Solutions to open an incident. Provide field service technicians with access to equipment. Supply spare or FRU, as applicable, in order for Motorola Solutions to restore the system. Maintain and store software needed to restore the system in an easily accessible location.
Maintain and store proper system backups in an easily accessible location. If required by repair verification preference provided by the Customer, verify with the CMSO Service Desk and dispatch that restoration is complete or the system is functional.
Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola Solutions to provide these services.
In the event that Motorola Solutions agrees to provide On-site Response to Customer- provided third-party elements, the Customer agrees to obtain and provide applicable third-party consents or licenses to enable Motorola Solutions to provide the service.
Software Updates
Description of Service
Each quarter, Motorola Solutions will provide relevant Original Equipment Manufacturer (“OEM”) software patches for backhaul equipment included in the ASTRO 25 Connectivity Service. These patches will update equipment when required to maintain components' compatibility or address security vulnerabilities.
Scope
Motorola Solutions will update network components when it is necessary to maintain the ASTRO 25 Connectivity Service and will provide security updates to address identified security vulnerabilities.
Software Updates follow Motorola Solutions’ defined change management process to avoid potential disruption. Once an OEM software update is available, Motorola Solutions initiates the change process to define the update’s impact and work with the Customer to schedule its implementation.
Inclusions
Motorola Solutions will provide relevant software patches and updates as provided by OEMs based on a schedule mutually agreed upon schedule.
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Motorola Solutions Responsibilities
Provide relevant software and security patches to the Customer when provided by the OEM.
Notify the Customer if an update will require network downtime to implement. Work with the Customer to schedule installation of disruptive software patches.
Limitations and Exclusions
Motorola Solutions does not provide warranties on software updates. Warranties on software updates, if available, will be provided directly by the OEM.
Customer Responsibilities
Work with Motorola Solutions to schedule the installation of disruptive software patches when required.
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Section 9.
CirrusCentral Core Expansion
Statement of Work
9.1 Overview
This Statement of Work (SOW) defines the principal activities and responsibilities of Motorola Solutions (Motorola) and the Customer during a CirrusCentral Core expansion. The expansion process is a collaborative effort between Customer system administrators, subject matter experts, and the Motorola Solutions deployment team. Deployments involve the following steps:
Step Description
Project Initiation Formal project kickoff and planning session.
ASTRO 25 System Preparation Assure ASTRO 25 system has the correct version and components.
ASTRO 25 Site Preparation Assure the ASTRO 25 sites are configured correctly for the CirrusCentral Core.
System Configuration Configure hardware for CirrusCentral Management.
System Configuration Deploy hardware and software for CirrusCentral Core expansion sites.
Demonstration Demonstrate CirrusCentral Management operation of expansion sites.
Project Finalization Outline support channels and software delivery schedule.
These project steps are logical groupings of related activities required to complete the project.
Each step includes tasks and deliverables both Motorola and the Customer are responsible to complete (outlined in this SOW).
Motorola Solutions’ project manager will use the SOW to guide the deployment process and coordinate the activities of all Motorola resources and teams. The project manager will also work closely with the Customer’s project manager to clearly communicate the required deployment activities and schedule tasks involving Customer resources.
Upon completion of Project Finalization, Services are delivered through centralized resources within Motorola Solutions Managed Services Operations Center.
9.2 Project Roles
Motorola Solutions Project Manager – The Motorola Solutions Project Manager is the single point of contact with the Customer Project Manager and is responsible for scheduling and coordinating Motorola Solutions resources and task completion. The Motorola Solutions 111
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Project Manager assures the delivery of contracted components in accordance with the project schedule and is responsible for the transition of the Customer to Motorola Solutions Customer Support post deployment.
Motorola Solutions System Technologist (ST) – Installs and configures the ASTRO 25 software components of the system. Configures ASTRO 25 network components to provide connectivity to the cloud platform. The ST will also deploy the CirrusCentral equipment at the sites.
Motorola Solutions Systems Integration (SI) Engineer – Requires engineering input on system design, connection points for backhaul, impact of split controller scenarios, communication with consultant (if necessary) and customer.
Motorola Solutions Support Organization – Provides varying levels of service up to and including technical support services. Following project finalization, Motorola Solutions Support provides ongoing service.
Customer or Customer Project Manager – Schedules and coordinates Customer/agency resources and task completion. The Customer Project Manager works collaboratively with the Motorola Solutions PM to assure completion of Customer tasks in accordance with the project schedule.
Customer Network Administrator – Assists with firewall configuration, as well as providing system access to the ASTRO 25 Field Engineer. Additionally, they will work with the SI Engineer to provide and verify network connectivity between the ASTRO 25 system and the cloud platform.
9.3 Project Documentation
Motorola will deliver project documentation during the deployment process. Some documents are standard product documentation with detailed instructions, while others are project specific and will be produced during the project.
9.4 Initiation
Project initiation occurs after procurement of CirrusCentral deployment services and notice to proceed is received. During this phase, the Motorola Solutions and Customer project managers are assigned, assemble their teams, and establish a working relationship. The managers jointly review the project plan, deliverables, and schedule. Each manager coordinates preparatory tasks that serve as a foundation for specific deployment activities.
Motorola Solutions Responsibilities
● Schedule a kick-off call between the Customer and Motorola Solutions project managers.
● Establish a communications plan.
● Review project work plan, schedule, and resources.
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Customer Responsibilities
● The Customer project manager identifies the subject matter experts, and network administrators that will participate in the project and complete Customer tasks. ● Review the Solution Description and prerequisites with the customer project team.
Assure that all required components are in place or initiate procurement. ● Schedule personnel time to participate in the deployment process.
Completion Criteria
Complete when Motorola Solutions and Customer project teams are identified and deployment tasks are assigned and scheduled.
9.5 Data Collection and Planning Session
Motorola Solutions will conduct a working session with the Customer’s System Administrators and agency user representatives to provide an overview of CirrusCentral Management operation and collect provisioning data. This activity is performed remote or in-person, depending on the project. Information could include the following:
● System Configuration Information: System ID & WACN ID. ● Transport and Network Configuration: Current backhaul set-up and equipment configurations.
● Install Specific Information: Location of Site & Core Addresses. ● User Access: Roles and responsibilities of users who should be provisioned for Cirrus use.
● Sites and agencies that will fall back to CirrusCentral Core.
Motorola Solutions Responsibilities
● Motorola Solutions Project Manager, System Technologist, and System Integration Engineer will conduct a one-hour planning session with the Customer’s System Management representatives who will be using CirrusCentral Management. ● Review CirrusCentral Core functionality and configuration options. ● Review how CirrusCentral Core integrates with CirrusCentral Management. ● Document system configuration, failure scenarios and initial CirrusCentral users. ● Provide estimations on installation time and ASTRO 25 configuration setup.
Customer Responsibilities
● Coordinate with Motorola Project Manager on time for planning session. ● Provide user information for provisioning.
● Provide site and agency information for CirrusCentral Core configuration. 113
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Completion Criteria
Planning sessions completed. User information and configuration documented.
9.6 ASTRO 25 Infrastructure Preparation
Operation of CirrusCentral Core requires a minimum ASTRO 25 infrastructure software version and specific hardware components. These elements are not included with CirrusCentral Core and must be in place prior to deployment. CirrusCentral Core requires the following ASTRO 25 infrastructure version and equipment:
● ASTRO 25 version 7.18 or later.
● DSR must not be installed on the Customer network.
● TSUB must not already be enabled at sites connecting to the CirrusCentral Core.
Motorola Solutions Responsibilities
● Review the current ASTRO 25 system and document the configuration of the components required for CirrusCentral Core deployment.
● Identify any software upgrades or additional equipment required to support CirrusCentral Core.
Completion Criteria
The Customer’s ASTRO 25 infrastructure is operational with the required software version and equipment required for CirrusCentral Management deployment.
9.7 ASTRO 25 System Configuration
CirrusCentral Core specific hardware components and network configurations must be added to the ASTRO 25 system. Motorola Solutions System Technologist will install and configure these items during the deployment. The configuration time is determined during the data collection and planning phase.
Motorola Solutions Responsibilities
● Ensure CirrusCentral nodes are configured appropriately. ● If responsible for the backhaul, determine the correct bandwidths, QOS and paths to implement the changes in the backhaul to provide connectivity from the cloud firewall to the demarcation point.
● Configure ASTRO 25 site to allow access to CirrusCentral Hardware:
- Configure Cloud Network Equipment and Firewall(s).
- Set up CirrusCentral node(s) with cloud connectors.
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Customer Responsibilities
● Coordinate and schedule hardware installation to minimize the impact on production operation.
● Provide rack location (2 RUs for e) and power for where CirrusCentral hardware can reside at the Customer’s primary site.
- Two Rack Units (RUs) of space for each direct connect set-up. - Minimum four RUs of space for a hub connect set-up. Additional space will be calculated based on how many sites the Customer will be connecting to the cloud. ● Network Administrator to provide access to the on-premises configuration applications (UEM, PM, AD).
Completion Criteria
The Customer’s ASTRO 25 infrastructure is operational with the required software versions, configured to support CirrusCentral Core operation and all new hardware has been installed appropriately. This can be verified in the CirrusCentral Management application.
9.8 Operational Demonstration
After solution deployment, Motorola Solutions will provide an operational demonstration as part of an acceptance test plan to the Customer project manager and system administrator.
Motorola Solutions Responsibilities
● Clearly communicate and educate the customer on the failure scenarios and how the system switches over to the CirrusCentral Core.
- Please note that support cases raised during the ATP should be addressed by Service Installation teams not the traditional Motorola Service Desk. ● Demonstrate CirrusCentral Core operation.
- View CirrusCentral Core configured on CirrusCentral Management. - If the Customer is comfortable with performing a switchover test, a few types of test can be performed.
▪ Disconnect at least two sites from the on-premises core (primary site). ▪ Disconnect the on-premises core (primary site) from all sites. - Demonstrate that calls for this site are being completed. ● Reconnect the sites and the on-premises core to trigger restoration of on-premises wide- area communications.
Customer Responsibilities
● Participate in CirrusCentral Management demonstration. ● Ensure that there are test Talk Groups and radios available to use for the demonstration. 115
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Completion Criteria
Complete after successful demonstration of CirrusCentral Core & Management operation. Both parties sign off on the Acceptance Test Plan (ATP).
9.9 CirrusCentral Core and Management
Training
CirrusCentral Management video tutorials will be made available to customers either via the CirrusCentral portal or Motorola Learning Management Site.
Motorola Solutions Responsibilities
● Provide the Customer access to all training videos for CirrusCentral Management. ● Provide the Customer frequently asked questions help guide.
Customer Responsibilities
● All individuals who will be using CirrusCentral Management will review training materials.
Completion Criteria
Motorola Solutions has provided training collateral to the Customer and the Customer has reviewed the material.
9.10 Project Finalization and Handover to
Support
Finalization is the process of confirming that all project activities are completed and project documentation is delivered. During this activity, Motorola Solutions will transition responsibility for CirrusCentral Core from the Project Manager to the Motorola Solutions support team. The Customer’s Project Manager will transition support to the Customer System Managers(s).
Motorola Solutions Responsibilities
● Verify project deliverables were received by the Customer’s Project Manager. ● Confirm with Customer that CirrusCentral Core is available for the Customer’s beneficial use.
● Conduct a teleconference introducing the Customer to Motorola Solutions Support organization. The purpose of the teleconference is to review the CirrusCentral support process and obtain contact information with the Customer’s assigned system administrator(s) and the Motorola Solutions Support Team. 116
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● Onboard the customer for post installation Cirrus support services.
Customer Responsibilities
● Provide confirmation of receipt of project deliverables with the Motorola Solutions Project Manager.
● Participate in the support hand over teleconference. Assure that System Administrator(s) understand the support process and have the correct contact information.
Completion Criteria
Project finalization is complete upon delivery of the final CirrusCentral Management Documentation and the conclusion of the teleconference with Motorola Solutions’ Support organization.
9.11 CirrusCentral Core Subscription
Agreements
Motorola Solutions Responsibilities
● Provide authorized access to CirrusCentral Core via an identity management system. ● Maintain, update and monitor the CirrusCentral cloud platform including the on-premises CirrusCentral cloud hardware.
● Provide technical support, security control and service improvements related to CirrusCentral Core. Customer Data may be accessed by Motorola Solutions employees residing outside of the Customer’s country for the sole purpose of providing such support.
Customer/Partner Responsibilities
● Order and maintain a CirrusCentral Core subscription under a Subscription Service Agreement.
● Order and maintain a CirrusCentral Management subscription for the full duration of the CirrusCentral Core subscription.
● Deploy all integrated hardware components of the solution within the Customer environment and maintain in working condition.
● Maintain all hardware components and ASTRO 25 system on a supported version. ● Subscription must be renewed prior to termination of the existing Subscription Service Agreement or notify Motorola Solutions at least 30 days in advance if electing not to renew the CirrusCentral subscription.
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Exclusions
● Does not include the cost and support of modifications to deployment model or connectivity configuration.
● Setup, operational support and securing of Customer Backhaul connectivity networks. ● Infrastructure configuration changes beyond the cloud and on-premises CirrusCentral software, security and anti-virus patches.
9.12 CirrusCentral Core Service Level
Agreements
Commercially reasonable efforts will be made to provide monthly cloud core availability of
99.9% with the exception of maintenance windows as described below. There are many factors beyond Motorola Solutions’ control that may impact Motorola Solutions’ ability to achieve this goal, including but not limited to a Force Majeure event.
For cloud-based elements, the following priority level definitions and response times apply.
Initial Technical Response is defined as acknowledgement to the Customer that an incident has occurred.
Description Initial Technical
Response Time
Critical P1
Product or Software defect which gives rise to:
Greater than 25% loss of functionality attributed to cloud resources, excluding local device and ASTRO system connectivity issues.
Functional failures affecting more than 50% of devices. 1 hour
24/7
High P2
Product or Software defect which gives rise to:
Greater than 5% loss of functionality attributed to cloud resources, excluding local device and ASTRO system connectivity issues.
Functional failures affecting more than 15% of devices. 4 hours
24/7
Medium P3
Product or Software defect which gives rise to:
Between 1-5% loss of functionality attributed to cloud resources, excluding local device and ASTRO system connectivity issues.
Functional failures affecting LESS than 15% of devices. 24 hours
8 x 5 business hours
Low P4
Items include:
Documentation questions.
General informational questions.
Other Investigations not marked as a higher priority level. 7 business days
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Description Initial Technical
Response Time
For issues deemed to be Critical P1, High P2, and Medium P3, the Customer will need to ensure contact is made with Motorola Solutions personnel via telephone. Communication via email, SMS or any web chat applications shall not be accepted as proof of notification given the delayed and non-guaranteed nature of the mode of communications. All emailed requests will be treated as Medium P3 incidents. The above Response Goals shall not be applicable during the occurrence of a Force Majeure event (e.g. acts of God, including earthquakes and floods).
For all other issues, Motorola Solutions will respond to calls within two hours during the support days. Support hours are 7 a.m. to 7 p.m. CST Monday through Friday, excluding US holidays. In addition, Customers may contact the Call Management Center (800-MSI-HELP) at any time (24/7) and a Motorola Solutions representative will log a technical request on Motorola Solutions Case Management System on the Customer’s behalf.
For scheduled maintenance windows, Motorola Solutions will use commercially reasonable efforts to notify the customer via the CirrusCentral portal within 48 hours of a planned maintenance window. For new feature requests or enhancements, customers can submit feedback directly through the help section of the CirrusCentral portal.
CirrusCentral Node support will align to the Customer’s existing ASTRO 25 Customer Support Plan. Please refer to the section on Hardware Refresh and Replacements.
Unless otherwise identified in this SOW, the Customer’s existing ASTRO 25 Service Agreement (e.g. Essential, Advanced, Premier) will apply in regards to pre-existing support services.
9.13 Centralized Managed Support Operations
Motorola Solutions’ support is provided by the Centralized Managed Support Operations (“CMSO”) organization, which includes the Service Desk and technical support teams. The CMSO is staffed 24/7/365 by experienced staff, including service desk specialists, security analysts, and operations managers.
The Service Desk provides a single point of contact for all service related items, including communications between the Customer, Motorola Solutions, and third-party subcontractors.
The Service Desk processes service requests, service incidents, change requests, and dispatching, and communicates with stakeholders in accordance with predefined response times. All incoming transactions through the Service Desk are recorded, tracked, and updated through the Motorola Solutions Customer Relationship Management (“CRM”) system. The Service Desk also documents Customer inquiries, requests, concerns, and related tickets.
Unless otherwise identified in this SOW, the Customer’s existing ASTRO 25 Service Agreement (Essential, Advanced, Premier) will apply in regards to pre-existing support services. 119
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9.14 Hardware Refresh and Replacements
Description of Service and Obligations
At Motorola’s discretion, during the Customer’s CirrusCentral Core subscription, hardware upgrades, such as end of life or hardware failure, and associated implementation services will be provided to continue operations with CirrusCentral Core. Motorola agrees to provide the Customer with the hardware refresh and replacement up to one time in a 12-month period for their CirrusCentral Core hardware components.
Motorola will provide certified hardware version updates and/or replacements necessary to upgrade the system with an equivalent level of functionality. Hardware will be upgraded and/or replaced if required to maintain the existing features and functionality. Any updates to hardware versions and/or replacement hardware required to support new features or those not specifically required to maintain existing functionality are not included.
The following Motorola provided hardware components are eligible for full product replacement.
CirrusCentral Core Hardware Components
● CirrusCentral Node - Dell 3930 XL Rackstation.
● Cloud Firewall - Juniper SRX 345.
● Hub Site Router - Juniper SRX 1500 Hub Router.
● Hub Site Router - GGM8000 Hub Router.
● Hub Site Switch - HPE 2930F Switch.
Motorola Solutions Responsibilities
● Identify system equipment needed to implement a system release, if applicable. ● Inform the Customer of equipment and implementation requirements. ● Assign upgrade operations engineering labor required to perform the system upgrade. ● Perform hardware upgrade.
● Validate all system upgrade deliverables are complete as contractually required. ● Obtain implementation completion sign off from the Customer.
Customer Responsibilities
● Coordinate with Motorola Solutions to schedule and engage the appropriate Motorola resources for a hardware upgrade.
● Cooperate with Motorola Solutions and perform all acts that are reasonable or necessary to enable Motorola to provide upgrade services. ● Provide Motorola Solutions with upgrade completion sign off. 120
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Exclusions and Limitations
● This agreement does not cover any hardware purchased or provided by the Customer from a third party.
● Implementation services that are not directly required to restore CirrusCentral Core operation are not included in this agreement.
● This agreement does not cover software support for virus attacks or other applications that are not part of the CirrusCentral core hardware components, or unauthorized modifications or other misuse of those hardware components. Motorola Solutions is not responsible for management of antivirus or other security applications (such as Norton). ● Motorola’s service levels may be reduced compared to the Customer’s underlying ASTRO 25 support agreement during Cloud Fallback operations. The impact depends on the ASTRO 25 core failure condition and is most impactful for systems remotely Network Monitored by Motorola Solutions. Full network monitoring capabilities and SLAs will be restored upon restoration of the Customer’s ASTRO 25 core to specified operating conditions.
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Section 10.
Equipment List
This section lists the equipment necessary for the proposed solution and will be reviewed and finalized during the Design Review.
CONSOLE EQUIPMENT
QTY NOMENCLATURE DESCRIPTION
ASTRO® 25 CORE
1 SQM01SUM0323A ASTRO MASTER SITE
1 CA03517AE ADD: CORE EXPANSION
2 UA00156AA ADD: 5 CONSOLE OPS: AXS, MCC7500/E AND AIS
2 CA01316AA ADD:UNC ADDTL DEVICE LIC (QTY 10)
MCC7500E IP Dispatch Console Software and Hardware Accessories 1 UA00254AA ADD: PRX 7000 PROXY SW LICENSE (1-10 CONNECTIONS) 1 B1948A SOFTWARE LICENSES, MCC7500E DISPATCH POSITION
7 UA00652AA ADD: 160 RADIO RESOURCES LICENSE
7 UA00653AA ADD: BASIC CONSOLE OPERATION LICENSE
7 UA00654AA ADD: ASTRO 25 TRUNKING OPERATION LICENSE
7 UA00655AA ADD: ADVANCED CONVENTIONAL OPERATION LICENSE 7 UA00658AA ADD: SECURE OPERATION LICENSE
7 UA00659AA ADD: ADP/AES/DES-OFB SOFTWARE ALGORITHMS
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7 UA00660AA ADD: OTEK OPERATION LICENSE
7 UA00661AA ADD: ENHANCED IRR OPERATION LICENSE
1 BVN6079A SOFTWARE,PRX 7000 PROXY APPLICATION SW DVD
MCC 7500E
5 B1956A COMMANDCENTRAL HUB, W/CLIENT PC
5 CA03850AA ADD: WINDOWS OS FOR MCC7500E CONSOLE
5 CA03553AA ADD: AC LINE CORD, NORTH AMERICA
5 CA03547AA ADD: BRACKET, MOUNTING 2RU
5 CA03572AA ADD: CABLE RETENTION BRACKET
5 L3226A
COMPUTER MOUSE, CERTIFIED OPTICAL WHEEL MOUSE FOR RSD
SERVERS AND WORKSTATIONS
5 L3225A CERTIFIED KEYBOARD FOR RSD SERVERS AND WORKSTATIONS 5 RLN6098A HDST MODULE BASE W/PTT, 15 FT CBL
1 DSF2B56AA USB EXTERNAL DVD DRIVE
5 RMN5150A OVER-THE-HEAD, MONAURAL, NOISE-CANCELING HEADSET 5 DSTWIN6328A PROVIDES ONE DUAL PEDAL FOOTSWITCH
5 DSTG221B TECH GLOBAL EVOLUTION SERIES 22INCH NON TOUCH 10 B1913A MCC SERIES HEADSET JACK
5 B1951B DISPATCH DESKTOP MICROPHONE, USB
5 CA03413AA ADD: USB CABLE, TYPE A TO TYPE C, 4.5M
10 B1952B DISPATCH DESKTOP SPEAKER, USB
10 CA03413AA ADD: USB CABLE, TYPE A TO TYPE C, 4.5M
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10 CA03405AA ADD: POWER SUPPLY WITH DC CORD
10 CA03406AA ADD: AC LINE CORD, NORTH AMERICA
ASTRO® 25 Firewalls
1 T8639A JUNIPER CONTROL ROOM FIREWALL
ORNI MCC 7500E
2 61050-G819611 LAPTOP ZBOOK POWER G11 W/O OS
2 04000-01653 WARR ZBOOK16 G11 NBD 3YR
1 BVN1013A
MKM 7000 CONSOLE ALIAS MANAGER SOFTWARE FOR
A2022/AN202
3 TT4270B Z2 MINI G9 WORKSTATION GEN14 PROCESSOR
3 DSTG191B TECH GLOBAL EVOLUTION SERIES 19INCH NON TOUCH 5 DSACPS6N120SN2TT
AC POWER STRIP, 6 OUTLETS, SASD PROTECTED, UL1449/R56, 12FT CORD
1 DSAP9560 APC AP9560 RACK PDU, BASIC, 1U, 30A, 120V, (10) 5-20 ORNI MCC 7500E Accessories
2 B1951B DISPATCH DESKTOP MICROPHONE, USB
2 CA03413AA ADD: USB CABLE, TYPE A TO TYPE C, 4.5M
2 DSST7300U3M STARTECH 7 PORT USB 3.0 HUB
2 DDN2825A USB HEADSET BASE WITH PTT
2 RMN5150A OVER-THE-HEAD, MONAURAL, NOISE-CANCELING HEADSET 2 BLN6732B FOOT, SWITCH TRADITIONAL
MCC7500E IP Dispatch Console Software
11 T8742A MCAFEE FOR WINDOWS CLIENT, A2019.2 +PLUS
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11 T8807A WINDOWS SUPP FULL CONFIG, A2022.1
AIS and Voice Processor Module (VPM)
1 B1933A MOTOROLA VOICE PROCESSOR MODULE
1 CA00147AF ADD: MCC 7500 SECURE OPERATION
1 CA01220AA ADD: MCC 7500 / MCC 7100 OTEK OPERATION
1 CA00288AB ADD: MCC 7500 AIS SOFTWARE LICENSE
1 CA00143AC ADD: DES-OFB ALOGRITHM
1 CA00182AB ADD: AES ALOGRITHM
1 CA00140AA ADD: AC LINE CORD, NORTH AMERICAN
1 DSF2B56AA USB EXTERNAL DVD DRIVE
1 TT4270B Z2 MINI G9 WORKSTATION GEN14 PROCESSOR
1 BLN1297A VPM POWER SUPPLY MOUNTING KIT
ASTRO Switches
2 CLN9066A NETWORK SWITCH, JUNIPER EX4100 24-PORT NON TAA 2 CLN9105A CABLE FRU, 1 METER JUNIPER DAC CABLE
Juniper SRX Router and Firewall Series
2 T8492A ROUTER, RADIO SITE ROUTER AND FIREWALL - AC
2 CA03445AA ADD: MISSION CRITICAL HARDENING
2 CA03448AA ADD: STATEFUL FIREWALL
ASTRO Site Controller
1 T8810A STANDALONE DSC 8000 CONTROLLER
1 CA03863AA ADD: ASTRO SYSTEM RELEASE 2022.1
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1 CA03801AA ADD: DSC 8000 CONVENTIONAL SITE CONTROLLER
1 UA00787AA ADD: DSC 8000 CONVENTIONAL SITE CONTROLLER SW 1 CA03832AA ADD: NM/DISPATCH SITE
ASTRO Site Controller
1 T8811A DSC AC POWER SUPPLY CHASSIS
1 CA03800AA ADD: SINGLE POWER SUPPLY FOR DSC
1 CA03534AA ADD: DSC AC POWER CABLE - US, 6 FT.
MCG 8000
8 CA03748AA ADD: MDC1200 OVER IP INTERFACE
1 SQM01SUM0333A MCG 8000 CONVENTIONAL GATEWAY
1 CA03714AA ADD: AC POWER
8 CA03718AA ADD: ANALOG 4WIRE INTERFACE
8 CA03720AA ADD: ANALOG IP INTERFACE
MCG 8000
8 CA03718AA ADD: ANALOG 4WIRE INTERFACE
8 CA03720AA ADD: ANALOG IP INTERFACE
1 SQM01SUM0333A MCG 8000 CONVENTIONAL GATEWAY
1 CA03714AA ADD: AC POWER
8 CA03748AA ADD: MDC1200 OVER IP INTERFACE
CommandCentral Hub - Spare
1 B1956A COMMANDCENTRAL HUB, W/CLIENT PC
1 CA03850AA ADD: WINDOWS OS FOR MCC7500E CONSOLE
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1 CA03553AA ADD: AC LINE CORD, NORTH AMERICA
1 DSTG191B TECH GLOBAL EVOLUTION SERIES 19INCH NON TOUCH ASTRO Switches
1 CLN9066A NETWORK SWITCH, JUNIPER EX4100 24-PORT NON TAA 1 CLN9105A CABLE FRU, 1 METER JUNIPER DAC CABLE
MCG 8000
1 SQM01SUM0333A MCG 8000 CONVENTIONAL GATEWAY
1 CA03714AA ADD: AC POWER
8 CA03717AA ADD: ACIM INTERFACE
8 CA03719AA ADD: DIGITAL IP INTERFACE
8 CA03748AA ADD: MDC1200 OVER IP INTERFACE
MCD 5000 Deskset System
6 RLN6098A HDST MODULE BASE W/PTT, 15 FT CBL
6 FHN7469A MCD5000 DESKSET/RGU POWER SUPPLY W/USAPOWER CORD 6 RMN5068A MOBILE ACCESSORIES DESKTOP MICROPHONE
6 RMN5150A OVER-THE-HEAD, MONAURAL, NOISE-CANCELING HEADSET 6 BLN6732B FOOT, SWITCH TRADITIONAL
1 HKVN4865A SOFTWARE LICENSE MCD5000 AND DOCUMENTATION
6 DS15211 C2G 25FT CAT5E NETWORK PATCH ETHERNET CABLE
1 HKVN4861A SOFTWARE, MCD 5000 DESKSET CONFIG TOOL, NO OMC 6 F2380A MCD5000 DESKSET
6 FKN8690A ASSY,CBL,MCD 5000 RGU TO ASTRO CNSLT W9 DIR CONNECT 127
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Voice Processor Module (VPM)
1 B1905A MCC7500 SOFTWARE
ASTRO Switches
1 CLN9066A NETWORK SWITCH, JUNIPER EX4100 24-PORT NON TAA 1 CLN9105A CABLE FRU, 1 METER JUNIPER DAC CABLE
Juniper SRX Router and Firewall Series
1 T8492A ROUTER, RADIO SITE ROUTER AND FIREWALL - AC
1 CA03445AA ADD: MISSION CRITICAL HARDENING
1 CA03448AA ADD: STATEFUL FIREWALL
MCC7500E IP Dispatch Console Software
1 B1949A MCC 7500E SOFTWARE DVD
APX™ Consolette
6 L37TSS9PW1AN MOBILE RADIO ALL BAND CONSOLETTE
6 G851AG ADD: AES/DES-XL/DES-OFB ENCRYP APX AND ADP
6 G996AS SOFTWARE LICENSE ENH: OVER THE AIR PROVISIONING 6 CA01598AB ADD: AC LINE CORD US
6 G51AT SOFTWARE LICENSE ENH:SMARTZONE
6 G806BL SOFTWARE LICENSE ENH: ASTRO DIGITAL CAI OP APX 6 QA09113AB ADD: BASELINE RELEASE SW
6 W969BG SOFTWARE LICENSE ENH: MULTIKEY OPERATION
6 G361AH SOFTWARE LICENSE ENH: P25 TRUNKING SOFTWARE APX 6 GA00580AA ADD: TDMA OPERATION
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6 L999AG ADD: FULL FP W/E5/KEYPAD/CLOCK/VU
6 W382AM ADD: CONTROL STATION DESK GCAI MIC
6 GA00318AB ADD: 5Y ESSENTIAL SERVICE
6 HKN6233C MOBILE RADIO APX CONSOLETTE RACK MOUNT KIT
Standalone Items
9 DSIOAKDCANTN
INTEROPERABLE ANTENNA ONLY, 106-1550MHZ N -FEMALE
CONNECTOR
1 HKN6184C MOBILE RADIO USB PROGRAMMING CABLE
Nokia MPLS Router
1 DSMW3HE06791AA SAR-8 SHELF V2
1 DSMW3HE02784RA SAR RELEASE 22.X BASIC OS LICENSE
1 DSMW3HE06792EA FAN MODULE (SAR-8 SHELF V2) EXT TEMP -48VDC 2 DSMW3HE02774AB CONTROL SWITCH MODULE V2 (CSMV2) 48V
2 DSMW3HE11473BK
PMC CARD W/ 4 GIG-E SFP BUNDLE (1) 3HE02782AA PMC, (4)
3HE00062CB SFP
2 DSMW3HE05838AA 250W 120/240V AC POWER CONVERTER
2 DSMW3HE05837BA 7705 AC POWER CONVERTER PIGTAIL - O-RING 1 DS90111918 19" CANTILEVER FLUSH MOUNT SHELF, 18" DEPTH, BLACK 4 DSMW3HE00062CB SFP - GIGE BASE-T RJ45 R6/6 DDM -40/85C UPS
1 DQSEPS18664071725 Eaton 93PM 40KW 208V 20 Min. Backup
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APX Radios
QTY NOMENCLATURE DESCRIPTION
APX™ NEXT
136 H55TGT9PW8AN PORTABLE RADIO APX NEXT; ALL-BAND MODEL 4.5 136 BD00001AA ADD: CORE BUNDLE
136 BD00010AB ADD: SECURITY BUNDLE
136 Q361CD ADD: P25 9600 BAUD TRUNKING
136 QA00580BA ADD: TDMA OPERATION
136 H38DA ADD: SMARTZONE OPERATION
136 Q806CH ADD: ASTRO DIGITAL CAI OPERATION
136 Q15AU ADD: AES/DES-XL/DES-OFB ENCRYPTION AND ADP
136 Q498BN SOFTWARE LICENSE ENH: ASTRO 25 OTAR W/ MULTIKEY 136 H797DW SOFTWARE LICENSE ENH: DVP-XL ENCRYPTION AND ADP 136 QA09028AA ADD: VIQI VC RADIO OPERATION
136 H499KC ENH: SUBMERSIBLE (DELTA T)
136 QA03399AK ADD: ENHANCED DATA
136 Q387CB ADD: MULTICAST VOTING SCAN
136 QA09001AM ADD: WIFI CAPABILITY
136 QA01767BL ADD: P25 LINK LAYER AUTHENTICATION
136 QA09113AA ADD: BASELINE RELEASE SW
136 QA07680AA ADD: MULTI SYSTEM OTAR
136 QA09030AB ADD: MOTOROLA APX HOSTED RADIOCENTRAL
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136 QA09016AA ADD: LTE FOR VERIZON LTE SERVICE
136 Q698AE ALT: PLASTIC CARRY HOLSTER WITH 3 INCH CLIP
136 SSV01S01406A APX NEXT SMARTCONNECT SUBSCRIPTION 57YEAR TERM 136 SSV01S01476A SMARTLOCATE 7 YEAR TERM
136 SSV01S01907A SMARTMAPPING 7 YEAR TERM
136 LSV01S03446A APX NEXT DMS ESSENTIAL 7 YEAR TERM
136 SSV01S01407A SMARTPROGRAMMING 7 YEAR TERM
1 PSV01S02940A SMARTMAPPING ENABLEMENT
1 PSV03S02465A APX DMS PROVISIONING PD3
136 LSV01S03082A RADIOCENTRAL PROGRAMMING 7 YEAR TERM
1 PSV01S02944A PROVISIONING SUPPORT
Standalone Items
136 PMPN4604A CHARGER,CHGR DESKTOP SINGLE UNIT IMPRES 2 EXT US Standalone Items
12 NNTN9216A BATTERY PACK,IMPRES GEN2, LIION,IP68, 4400T Standalone Items
2 NNTN9115A
CHARGER, MULTI-UNIT, IMPRES G2, 6-DISP, US/NA/CA/LA PLUG, ACC-
CHARGER
APX™ 4500 Enhanced
85 M22URS9PW1BN MOBILE RADIO APX4500 ENHANCED 7/800 MHZ 85 QA02812AE ADD: P25 9600 TRUNKING W/ INTEROPERABILITY 85 GA00580AA ADD: TDMA OPERATION
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85 G193AK ADD: ADP ONLY (NON-P25 CAP COMPLIANT) (US ONLY) 85 GA00804AA ADD: APX O2 CH (GREY)
85 G67DQ ADD: REMOTE MOUNT O2 APXM
85 G444AH ADD: APX CONTROL HEAD SOFTWARE
85 GA09001AA ADD: WI-FI CAPABILITY
85 GA09007AA ADD: OUT OF THE BOX WIFI PROVISIONING
85 G335AW ADD: ANT 1/4 WAVE 762-870MHZ
85 B18CR ADD: AUXILIARY SPKR 7.5 WATT APX
85 W22BA ADD: STD PALM MICROPHONE APX
85 QA09113AB ADD: BASELINE RELEASE SW
85 GA00318AC ENH: 5 YEAR ESSENTIAL SVC
85 GA01606AA ADD: NO BLUETOOTH/WIFI/GPS ANTENNA NEEDED
APX™ 4500 Enhanced
16 M22URS9PW1BN MOBILE RADIO APX4500 ENHANCED 7/800 MHZ 16 QA02812AE ADD: P25 9600 TRUNKING W/ INTEROPERABILITY 16 GA00580AA ADD: TDMA OPERATION
16 G193AK ADD: ADP ONLY (NON-P25 CAP COMPLIANT) (US ONLY) 16 W665BF ADD: BASE STATION OP APX
16 GA00804AA ADD: APX O2 CH (GREY)
16 G66BF ADD: DASH MOUNT O2 APXM
16 G444AH ADD: APX CONTROL HEAD SOFTWARE
16 GA09001AA ADD: WI-FI CAPABILITY
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16 GA09007AA ADD: OUT OF THE BOX WIFI PROVISIONING
16 G89AC ADD: NO RF ANTENNA NEEDED
16 QA09113AB ADD: BASELINE RELEASE SW
16 W382AM ADD: CONTROL STATION DESK GCAI MIC
16 G142AD ADD: NO SPEAKER APX
16 GA00318AC ENH: 5 YEAR ESSENTIAL SVC
16 GA01606AA ADD: NO BLUETOOTH/WIFI/GPS ANTENNA NEEDED
APX™ 8500
34 M37TSS9PW1AN MOBILE RADIO APX8500 ALL BAND MP
34 G361AH SOFTWARE LICENSE ENH: P25 TRUNKING SOFTWARE APX 34 G806BL SOFTWARE LICENSE ENH: ASTRO DIGITAL CAI OP APX 34 G51AT SOFTWARE LICENSE ENH:SMARTZONE
34 GA00580AA ADD: TDMA OPERATION
34 G851AG ADD: AES/DES-XL/DES-OFB ENCRYP APX AND ADP
34 W969BG SOFTWARE LICENSE ENH: MULTIKEY OPERATION
34 GA01670AA ADD: APX E5 CONTROL HEAD
34 G67EH ADD: REMOTE MOUNT E5 MP
34 G444AH ADD: APX CONTROL HEAD SOFTWARE
34 GA09001AA ADD: WI-FI CAPABILITY
34 GA09007AA ADD: OUT OF THE BOX WIFI PROVISIONING
34 QA03399AA ADD: ENHANCED DATA APX
34 GA01630AA ADD: SMARTCONNECT
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34 GA00250AA
ADD: GNSS/BT-WIFI THRU MNT ANT, 17FT LOW LOSS PFP-100A/240, QMA
34 GA01513AB ADD: ALL BAND MOBILE ANTENNA (7/8/V/U)
34 B18CR ADD: AUXILIARY SPKR 7.5 WATT APX
34 GA01517AA DEL: NO J600 ADAPTER CABLE NEEDED
34 W22BA ADD: STD PALM MICROPHONE APX
34 QA09113AB ADD: BASELINE RELEASE SW
34 GA00318AF ENH: 5 YEAR ESSENTIAL SVC
APX™ 8500
5 M37TSS9PW1AN MOBILE RADIO APX8500 ALL BAND MP
5 W665BF ADD: BASE STATION OP APX
5 G361AH SOFTWARE LICENSE ENH: P25 TRUNKING SOFTWARE APX 5 G806BL SOFTWARE LICENSE ENH: ASTRO DIGITAL CAI OP APX 5 GA00580AA ADD: TDMA OPERATION
5 G51AT SOFTWARE LICENSE ENH:SMARTZONE
5 G843AH ADD: AES ENCRYPTION AND ADP
5 W969BG SOFTWARE LICENSE ENH: MULTIKEY OPERATION
5 GA01670AA ADD: APX E5 CONTROL HEAD
5 G66BN ADD: DASH MOUNT E5
5 G444AH ADD: APX CONTROL HEAD SOFTWARE
5 GA09001AA ADD: WI-FI CAPABILITY
5 GA09007AA ADD: OUT OF THE BOX WIFI PROVISIONING
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5 GA00235AA ADD: NO GPS ANTENNA NEEDED APX
5 GA01607AA ADD: NO WI-FI ANTENNA NEEDED
5 G89AC ADD: NO RF ANTENNA NEEDED
5 GA01517AA DEL: NO J600 ADAPTER CABLE NEEDED
5 QA09113AB ADD: BASELINE RELEASE SW
5 G142AD ADD: NO SPEAKER APX
5 W382AM ADD: CONTROL STATION DESK GCAI MIC
5 GA00318AF ENH: 5 YEAR ESSENTIAL SVC
Vehicular Accessories
41 NNTN7624C CHARGER, VEHICULAR IMPRES 12VDC HARDWIRE.
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APX Flashes
QTY NOMENCLATURE DESCRIPTION
APX8000 FLASHPORT
1 T8550A DIGITAL CONVENTIONAL
180 QA00580AB SOFTWARE LICENSE ENH: TDMA OPERATION
180 Q327BH ENH: UPGRADE CONVENTIONAL TO SMART
180 Q361AP ENH: P25 9600 BAUD TRUNKING
180 QA03399AB ADD: ENHANCED DATA
180 QA07682AB ADD: SMARTCONNECT
180 H869BX ENH: MULTIKEY
APX8500 FLASHPORT
1 T8423A DIGITAL CONVENTIONAL
70 G361AJ ENH: ASTRO P25 TRUNK SOFTWARE
70 G347AP ENH: UPGRADE CONVENTIONAL TO SMARTZON
70 GA01630AB ADD: SMARTCONNECT
70 GA00580AB SOFTWARE LICENSE ENH: UPGRADE TO TDMA
70 QA03399AB ADD: ENHANCED DATA
70 W969BJ ADD: MULTIPLE KEY ENCRYPTION OPERATION
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Additional Services
QTY NOMENCLATURE DESCRIPTION
CCAware
1 SSV00S04179A AWARE STANDARD 1 YEAR
CirrusCentral
1 SSV01S02422A CIRRUS ADD 1 SITE* 5 YEAR
1 SSV01S01932A CIRRUS MNTRNG FOR 1 RF SITE* 5 YEAR
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Section 11.
MCC 7500E Training Plan
11.1. Training Overview
Partnering with Motorola Solutions will enable the City of Simi Valley to build personnel competency and maximize return on investment.
Effective training ensures successful implementation and use of your communications system by all personnel for the life of the system. The training plan furnished to the City of Simi Valley consists of targeted coursework developed and delivered by our expert instructors. This plan, included below, will effectively provide the City of Simi Valley’s personnel with a comprehensive understanding of the proposed system and user equipment.
We will collaborate with the City of Simi Valley to tailor a final training plan to enable the City of Simi Valley’s organization to operate, configure, and manage the proposed solution effectively and efficiently.
11.2. Motorola Solutions Training
Motorola Solutions provides an expanding portfolio of training delivery methods, tools, and courses to support the training needs of our customers. The figure below shows the elements of our training methodology that qualify us as the leader in the communications training industry.
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Figure 1-1: Build the competencies of the City of Simi Valley personnel and maximize your return on investment with Motorola Solutions’ expanding portfolio of training delivery methods, tools, and courses.
11.2.1. Training Delivery
Training Methods
Motorola Solutions’ training experience and expertise enables our customers to gain the training they need to use during critical times in a variety of methods. As shown in the figure below, we offer three interactive methods of training: Online Self-Paced, Virtual Instructor-Led, and Instructor-Led.
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Figure 1-2: Motorola Solutions offers a variety of interactive training methods that cater to different learning techniques, allowing more effective ways to give personnel the skills they need.
These training approaches ensure our customers receive the understanding they need for the practical aspects of their jobs.
Delivery Options
Field (Proposed)
Field class delivery is “tailored” to the customer’s specific system. We are providing classes which are not offered as standard “Open Resident” classes at our training facilities. The students benefit from working on their own systems, at their home location and within their schedules. Field training is being proposed for the City Motorola Facility
Resident classes are open to all Motorola customers, seating is based on availability, and participant guides and required pre-work when applicable are included in the tuition. These courses are comprehensive and are not tailored to any one customer’s system. Students benefit from other students’ experiences and are allowed to take systems out of service. These courses provide optimal “hands-on” training.
Motorola Facility Closed Sessions-Customer Specific
Special Resident classes are closed sessions for a particular Motorola Solutions customer. The customer is essentially renting the classroom. These courses are tailored to the customer’s system as much as possible. The instructor will require the customer’s system diagrams prior to the class taking place. The students will receive their ASTRO 25 IV&D manuals on CD-ROM and hard copy participant guides. Class manuals, participant guides, and required pre-work are 140
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included in the pricing of the class per student. The students are allowed to take systems out of service, which provides optimal “hands-on” training.
Motorola Solutions Instructors
We have approximately 40 instructor resources distributed across North America. These instructors are available to train customers in our Technical Training Center located in Schaumburg, Illinois, while specific training courses are available at our facility in Plantation, Florida. Training can also be delivered directly on-site at customer locations. All instructors undergo an Instructional Skills and Technical Knowledge Program, which is a globally- recognized training and instructor assessment program.
Consultative Services
Motorola Solutions provides consultative services for our customers, which includes personalized training plans and other training-related services. Our dedicated training consultant team works with our customers and Motorola Solutions account teams to identify and meet the training needs of technical, administrative end users, and other audiences.
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11.2.2. Training Tools
Training Kits
Training kits are essential suitcase equipment, labs and exercises that apply to some of the ASTRO, WAVE and LTE solutions. These kits are used in addition to equipment, in order to prevent solution downtime while training is conducted. As part of specific on-site classes, shown in Table 1-1, kits are included and shipped to our customers to allow students an in- depth, hands-on experience.
Table 1-1: Field Classes Training Kit Availability
Field Classes Training Kit Availability
Networking Essentials Server Virtualization
Applied Systems Networking WAVE Certified Integration Engineer Domain Controller Systems Applied Networking
Tracking and Evaluation
All customer training is tracked and evaluated. The Project Manager and training team tracks and records all courses completed through the implementation of the project. Surveys are given to trainees to evaluate the trainers. Feedback is given and placed on our customer shared website.
End User Training Kit (EUTK)
The End User Training Kit is a knowledge-transfer tool designed to accelerate learning through customizability. Using the EUTK allows trainers to customize user/operator training to match unique button, feature programming, and displays provided in the system and radio codeplug.
These tailored materials are developed by Motorola Solutions trainers using training kits that allow customer trainers to modify training materials when radio or console features change.
Personnel are taught how to maneuver through and tailor the EUTK screens. The tailored selections are saved to an electronic file that the Motorola Solutions training team provides to the customer.
For a more detailed view of the training Motorola Solutions provides, please see our Product and System Technical Training Course Catalog: https://learning.motorolasolutions.com
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11.3. Proposed Training Overview for the City
of Simi Valley
In order to achieve the training goals identified by the City of Simi Valley, we propose the following courses.
11.3.1. Console Operator and Supervisor Training Plan
Course Title Target
Audience
Sessions Duration Location Date Participants
CommandCentral
AXS Dispatch
Console ADMIN
with
CommandCentral
AXS Dispatch
Console Operator
2 training consoles
Ratio: 2 per training
console
(Instructor-led)
Console
Supervisors
1 (8-hour
Session)
1 day Simi Valley,
CA
Prior to
training
Operators
4 MCC7500e Console
Operator 2
training consoles
Ratio: 2 per console
(Instructor-led)
Dispatch
Operators
2 (4-
hour
Sessions)
1 day Simi Valley,
CA
Prior to
cutover
6 (3 per Session)
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11.3.2. Course Descriptions for the City of Simi Valley Course descriptions for the City of Simi Valley are included on the following pages.
11.3.2.1. MCC7500 Console Supervisor
Course Synopsis and
Objectives:
This course provides participants with the knowledge and skills to manage and utilize the MCC7500 console administrator functions.
Through facilitation and hands-on activities, the participant learns how to customize the console screens.
After completing this training course, you will be able to:
Understand the menu items and tool bar icons.
Edit folders, multi-select/patch groups, auxiliary input output groups, windows and toolbars.
Add/delete folders.
Delivery Method: ILT - Instructor-led training
Duration: 4 hours Operator, plus
4 hours Admin
Participants: Dispatch Supervisors and System Administrators Class Size: Based on number of Training Consoles available (2 students per Console)
Prerequisite: None
Curriculum: Introduction
Configurations
Folders and Resource Setup
Customizing Folders
Auto Starting the MCC7500 Dispatch Console
Editing Preferences
Configuring the Toolbar
Setting Up Aux IOs
Resource Groups
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11.3.2.2. MCC7500 Console Operator
Course Synopsis and
Objectives:
This course provides participants with an introduction to the dispatch console, its basic operation and tailored job aids which will be available for assistance in operation. Through facilitation and hands-on activities, the user learns how to perform common tasks associated with the console operation.
After completing this training course, you will be able to:
Perform basic operational tasks of the dispatch console. Utilize the provided job aids to perform specific tasks associated with the console.
Understand a high level view of the system configuration. Understand a high-level overview of the customer system configuration.
Understand general console operation.
Understand proper operating procedures for specific customer features.
Delivery Method: ILT - Instructor-led training
Duration: 4 hours
Participants: Dispatch Console Operators, Supervisors, System Administrators, and Support Personnel
Class Size: Based on number of Training Consoles available (2 students per Console)
Prerequisite: None
Curriculum: Overview
Communicating with Radios
Advanced Signaling Features
Resource Groups
Working with Configurations
Working with Aux IOs
Troubleshooting
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Section 12.
Pricing Summary
Motorola is pleased to provide the following pricing to Simi Valley for the proposed Console Site solution.
12.1. System Pricing
Description List Price (USD) Sourcewell
Contract Price
(USD)
System Hardware & Equipment
Console Site equipment and MCC 7500E Consoles $897,778 $776,255 Subscribers and Accessories $ 3,637,889 $ 2,776,127
APX Flash Upgrade Entitlements (Electronically delivered) $687,000 $549,600 MCC7500E to CommandCentral AXS Migration $405,362 $344,558 Equipment Subtotal $5,628,029 $4,446,540
Training, Implementation & Installation Services, CirrusCentral Backup 5 Year Subscription
$1,112,926 $1,112,926
System Sub-Total $6,740,955 $5,559,466
Customer Loyalty Discount ($109,875)
APX Flash Upgrades Discount (Contract issued by Nov 26, 2025) ($549,600) Sales Tax on Equipment @ 7.25% $266,479
Project Total (System and Tax) $5,166,470
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12.2. Maintenance and Lifecycle Services
Motorola will invoice Simi Valley annually for the proposed Essential Services Plus and SUA II program.
Description Price (USD)
Maintenance and Lifecycle Services
Year 1 (2026) Included
Year 2 (2027) $85,333
Year 3 (2028) $88,789
Year 4 (2029) $92,402
Year 5 (2030) $96,184
Year 6 (2031) $100,137
Year 7 (2032) $104,280
Maintenance and Lifecycle Services Total $567,125
12.3. Optional Services
The optional ASTRO Connectivity Services Link to connect City of Simi Valley to the Ventura County P25 Core will be charged on an annual basis per the schedule below. 2026 2027 2028 2029 2030
Setup $21,600 N/A N/A N/A N/A
Recurring
Charges
$41,207 $41,207 $41,207 $41,207 $41,207
Annual
Total $62,807 $41,207 $41,207 $41,207 $41,207
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12.4. Payment Milestones
Contract Price. The Contract Price in U.S. dollars is $ 5,733,595 .
Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier’s check, or wire transfer drawn on a U.S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable addenda. Payment for the System purchase will be in accordance with the following milestones.
Motorola shall make partial shipments of equipment and will request payment upon shipment of such equipment. In addition, Motorola shall invoice for installations completed on a site-by- site basis or when professional services are completed, when applicable. The value of the equipment shipped/services performed will be determined by the value shipped/services performed as a percentage of the total milestone value. Unless otherwise specified, contract discounts are based upon all items proposed and overall system package. Overdue invoices will bear simple interest at the maximum allowable rate by state law.
Due to significant market and tariff volatility, as well as fluctuations in the cost of energy and raw materials including, but not limited to, steel, copper, finished wood, and concrete, Motorola Solutions reserves the right to equitably adjust the contract price, completion schedule, and/or contract requirements. Additionally, Motorola Solutions reserves the right to apply a fuel surcharge to quoted freight rates based on the prevailing diesel cost at the time of shipment.
Any pricing adjustment will be done in accordance with the Sourcewell 042021-MOT Master Contract.
For Maintenance and Support Plan and Subscription Based Services: Motorola will invoice Customer annually in advance of each year of the plan.
Milestone Milestone Detail Percentage
1 Completion of Contract Execution 25%
2 Shipment of Equipment 45%
3 Installation of Equipment at Customer Site 25%
4 Final Acceptance 5%
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Section 13.
Contractual Documentation
Motorola Solutions Customer Agreement
This Motorola Solutions Customer Agreement (the “MCA”) is entered into between Motorola Solutions, Inc., and affiliated companies, with offices at 500 W. Monroe Street, Suite 4400, Chicago, IL 60661 (“ Motorola”) and the entity purchasing Products (as defined below) from Motorola (“Customer”). Motorola and Customer will each be referred to herein as a “ Party” and collectively as the “ Parties”. This Agreement (as defined below) is effective as of the earlier of (a) the first purchase of a Product from Motorola, and (b) the date of the last signature on the Agreement (the “Effective Date”).
WHEREAS, Customer desires to purchase from Motorola and Motorola desires to sell to Customer certain Public Safety Solutions with Related Equipment, Software, Accessories, or Services; and WHEREAS, Sourcewell (“Sourcewell”), a State of Minnesota local government agency and service cooperative offering cooperative procurement solutions to government entities that access Sourcewell’s cooperative purchasing contracts (“Participating Entities”);
WHEREAS, on July 4, 2021, Sourcewell and Motorola entered into a contract identified as 042021-MOT, (the “Contract”), which provides that Participating Entities may purchase certain public safety software offerings from Motorola pursuant to certain terms contained therein; and WHEREAS, pursuant to Article 6 of the Contract Motorola and Customer now wish to enter into this Agreement to delineate the specific terms of the purchase of Public Safety Software from Motorola by Customer.
For good and valuable consideration, the Parties agree as follows:
1. Agreement.
1.1. Scope; Agreement Documents. This MCA governs Customer’s purchase of Products (as defined below) from Motorola. Additional terms and conditions applicable to specific Products are set forth in one or more agreed upon addenda incorporated within this MCA (each an “Addendum”, and collectively the “Addenda”).
This MCA, the applicable Addenda, and Proposal collectively form the Parties’ “ Agreement”.
1.2. Order of Precedence. In interpreting this Agreement and resolving any ambiguities each Addendum will control with respect to conflicting terms in the Agreement, but only as applicable to the Products described in such Addendum. The Proposal will control with respect to conflicting terms in the MCA or any Addenda, but only as applicable to the Products and Services described in the Proposal.
2. Definitions.
“Authorized Users” means Customer’s employees and contractors engaged for the purpose of supporting or using the Products and Services on behalf of Customer, and that are not competitors of Motorola, and the entities 149
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(if any) specified in a Proposal or otherwise approved by Motorola in writing (email from an authorized Motorola signatory accepted), which may include affiliates or other Customer agencies. “Change Order” means a written amendment to this Agreement after the Effective Date. “Communications System” is a solution that includes at least one radio Product, whether devices, software, or infrastructure, and requires Integration Services to deploy such radio Product at a Customer Site or onto any Customer-Provided Equipment or Equipment provided to Customer. “Contract Price” or “Fees” means the charges applicable to the Products, excluding applicable sales or similar taxes and freight charges.
“Confidential Information” means any and all non-public information provided by one Party to the other that is disclosed under this Agreement in oral, written, graphic, machine recognizable, or sample form, being clearly designated, labeled or marked as confidential or its equivalent or that a reasonable business person would consider non-public and confidential by its nature. With respect to Motorola, Confidential Information will also include Products, and Documentation, as well as any other information relating to the Products. “Customer Data” has the meaning given to it in the DPA. “Customer-Provided Equipment ” means components, including equipment and software, not provided by Motorola which may be used with the Products.
“Data Processing Addendum ” or “ DPA” means the Motorola Data Processing Addendum applicable to processing of data, including Customer Data, as updated, supplemented, or superseded from time to time. The DPA is incorporated into and made a part of this Agreement for all purposes pertaining to the contents of the DPA. Where terms or provisions in the Agreement conflict with terms or provisions of the DPA, the terms or provisions of the DPA will control with respect to the contents of the DPA. “Documentation” means the documentation for the Products, or data, that is delivered or made available with the Products that specifies technical and performance features, capabilities, users, or operation, including training manuals, and other deliverables, such as reports, specifications, designs, plans, drawings, analytics, or other information.
“Equipment” means hardware provided by Motorola.
“Equipment Lease-Purchase Agreement” means the agreement by which Customer finances all or a portion of the Contract Price.
“Feedback” means comments or information, in oral or written form, given to Motorola by Customer or Authorized Users, including end users, in connection with or relating to the Products. “Integration Services” means the design, deployment, implementation, and integration Services provided by Motorola in order to design, install, set up, configure, and/or integrate the applicable Products as agreed upon by the Parties.
“Licensed Software” means software which is made available to Customer by Motorola (for example software preinstalled on Equipment, accessible via a website provided by Motorola, or software installed on or made available for Customer-Provided Equipment) and is licensed to Customer by Motorola. 150
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“Lifecycle Management Services” or “LMS” means upgrade services as set out in the applicable Proposal. “Maintenance and Support Services” means the break/fix maintenance, technical support, or other Services described in the applicable Proposal.
“Motorola Data” means data owned by Motorola and made available to Customer in connection with the Products;
“Motorola Materials” means proprietary equipment, hardware, content, software, tools, data, and other materials, including designs, utilities, models, methodologies, systems, and specifications, which Motorola has developed or licensed from third parties (including any corrections, bug fixes, enhancements, updates, modifications, adaptations, translations, de-compilations, disassemblies, or derivative works of the foregoing, whether made by Motorola or another party). Products, Motorola Data, Third-Party Data (as defined in the DPA), and Documentation, are considered Motorola Materials.
“Non-Motorola Materials” means collectively, Customer or third-party equipment, software, services, hardware, content, and data that is not provided by Motorola. “Proposal” means solution descriptions, pricing, equipment lists, statements of work (“ SOW”), schedules, technical specifications, quotes, order forms, and other documents setting forth the Products to be purchased by Customer and provided by Motorola. The Proposal may also include an Acceptance Test Plan (“ ATP”); a “Payment” Form (Communications System purchase only); or a “System Acceptance Certificate” (Communications System only), depending on the Products purchased by Customer. “Products” or “Product” is how the Equipment, Licensed Software and Services being purchased by the Customer is collectively referred to in this Agreement (collectively as “Products”, or individually as a “Product”). “Professional Services” are services provided by Motorola to Customer under this Agreement, including Integration Services, the nature and scope of which are more fully described in the Proposal. “Prohibited Jurisdiction” means any jurisdiction in which the provision of such Products is prohibited under applicable laws or regulations.
“Services” means services, including access to services, as described in the Proposal, and includes Integration Services, Subscription Services, Professional Services, Maintenance & Support Services, and Lifecycle Management Services provided by Motorola.
“Service Completion Date” means the date of Motorola’s completion of the Services described in a Proposal. “Service Use Data” has the meaning given to it in the DPA. “Site” or “Sites” means the location where the Integration Services, Lifecycle Management Services, or Maintenance and Support Services will take place.
“Software-as-a-Service” or “ SaaS” means a solution that includes at least one Subscription Service and associated Licensed Software, which may include, as an example, client software or a web page. 151
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“Software System” means a solution that includes at least one Licensed Software Product and requires Integration Services to deploy such Licensed Software Product at a Customer Site or onto any Customer- Provided Equipment or Equipment provided by or made available to Customer by Motorola. “Subscription” means a recurring payment for Products, as set out in the Proposal. “Subscription Services” or “Recurring Services” means Services, including access to Services, paid for on a subscription basis. Subscription Services includes services available through SaaS Products. “Term” means the term of this MCA which will commence on the Effective Date and continue until six (6) months after the later of (a) the termination, expiration, or discontinuance of Services under the last Proposal in effect, or (b) the expiration of all applicable warranty periods, unless the MCA is earlier terminated as set forth herein.
3. Products and Services.
3.1. Products. Motorola will sell (a) Equipment, (b) licenses to Licensed Software, and (c) Services to Customer, to the extent each is set forth in this Agreement. At any time during the Term, Motorola may substitute any Products at no cost to Customer, if the substitute is substantially similar to the Products set forth in this Agreement. All Licensed Software is provided pursuant to the terms of the Software License Agreement.
3.2. Services.
3.2.1. Motorola will provide Services, to the extent set forth in this Agreement.
3.2.2. Integration Services; Maintenance and Support Services. Motorola will provide (a) Integration Services at the applicable Sites, agreed upon by the Parties, or (b) Maintenance and Support Services or Lifecycle Management Services, each as further described in the applicable SOW. Terms applicable to Maintenance, Support and Lifecycle Management can be found in the Maintenance, Support and Lifecycle Management Addendum.
3.2.3. Service Proposals. The Fees for Services will be set forth in Motorola’s Proposal. A Customer point of contact may be set forth in the applicable SOW for the Services.
3.2.4. Service Completion. Services described in a Proposal will be deemed complete upon the Service Completion Date, or as Services expire, or are renewed or terminated.
3.2.5. Professional Services
3.2.5.1. Additional Service Terms. If Customer is purchasing Professional Services to evaluate or assess networks, systems or operations; network security assessment or network monitoring; software application development Services; or transport connectivity services, Additional Services Terms apply.
3.3. Additional Product Terms. If the Products include one of the following Products or Product types, additional terms apply as found in the below links:
Mobile Video Products, such as LPR cameras, bodycams, or vehicle cameras, and related software Drone related Products
Comparison Manager
Data licensed from Motorola
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3.4. Non-Preclusion. If, in connection with the Products provided under this Agreement, Motorola performs assessments of its own, or related, products or makes recommendations, including a recommendation to purchase other products, nothing in this Agreement precludes such efforts nor precludes Motorola from participating in a future competitive bidding process or otherwise offering or selling the recommended products to Customer. Customer represents that this paragraph does not violate its procurement standards or other laws, regulations, or policies.
3.5. Customer Obligations. Customer represents that information Customer provides to Motorola in connection with receipt of Products are accurate and complete in all material respects. If any assumptions in the Proposals or information provided by Customer prove to be incorrect, or if Customer fails to perform any of its obligations under this Agreement, Motorola’s ability to perform its obligations may be impacted and changes to the Agreement, including the scope, Fees, and performance schedule may be required.
3.6. Documentation. Products may be delivered with Documentation. Documentation is and will be owned by Motorola, unless otherwise expressly stated in a Proposal that certain Documentation will be owned by Customer. Motorola hereby grants Customer a limited, royalty-free, worldwide, non-exclusive license to use the Documentation solely for its internal business purposes in connection with the Products.
3.7. Motorola Tools and Equipment. As part of delivering the Products, Motorola may provide certain tools, equipment, models, and other materials of its own. Such tools and equipment will remain the sole property of Motorola unless they are to be purchased by Customer as Products and are explicitly listed on the Proposal. The tools and equipment may be held by Customer for Motorola’s use without charge and may be removed from Customer’s premises by Motorola at any time without restriction. Customer will safeguard all tools and equipment while in its custody or control, and be liable for any loss or damage. Upon the expiration or earlier termination of this Agreement, Customer, at its expense, will return to Motorola all such tools and equipment in its possession or control.
3.8. Authorized Users. Customer will ensure its employees and Authorized Users comply with the terms of this Agreement and will be liable for all acts and omissions of its employees and Authorized Users. Customer is responsible for the secure management of Authorized Users’ names, passwords and login credentials for access to Products.
3.9. Export Control. Customer, its employees, and any other Authorized Users will not access or use the Products in any Prohibited Jurisdiction, and Customer will not provide access to the Products to any government, entity, or individual located in a Prohibited Jurisdiction. Customer represents and warrants that (a) it and its Authorized Users are not named on any U.S. government list of persons prohibited from receiving U.S. exports, or transacting with any U.S. person; (b) it and its Authorized Users are not a national of, or a company registered in, any Prohibited Jurisdiction; (c) Customer will not permit its Authorized Users to access or use the Products or Services in violation of any U.S. or other applicable export embargoes, prohibitions or restrictions; and (d) Customer and its Authorized Users will comply with all applicable laws regarding the transmission of technical data exported from the U.S. and the country in which Customer, its employees, and the Authorized Users are located.
3.10. Change Orders. Unless a different change control process is agreed upon in writing by the Parties, a Party may request changes to an Addendum or a Proposal by submitting a Change Order to the other Party. If a requested change causes an increase or decrease in the Products, the Parties by means of the Change Order will make appropriate adjustments to the Fees, project schedule, or other matters. Change Orders are effective and binding on the Parties only upon execution of the Change Order by an authorized representative of both Parties.
4. Term and Termination.
4.1. Term. The applicable Addendum or Proposal will set forth the Term for the Products governed thereby. 153
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4.1.1. Subscription Terms. Unless otherwise specified in the Proposal, if the Products are purchased as a Subscription, the Subscription commences upon delivery of, or Customer having access to, the first applicable Product ordered under this Agreement and will continue for a twelve (12) month period or such other period identified in a Proposal (the “ Initial Subscription Period ”) and, unless otherwise stated in the Proposal, will automatically renew for additional twelve (12) month periods (each, a “ Renewal Subscription Year”), unless either Party notifies the other of its intent not to renew at least thirty (30) days before the conclusion of the then-current Subscription Term. (The Initial Subscription Period and each Renewal Subscription Year will each be referred to herein as a “ Subscription Term ”.) Motorola may increase Fees prior to any Renewal Subscription Year by notifying Customer of the proposed increase no later than thirty (30) days prior to commencement of the Renewal Subscription Year.
4.2. Termination. Either Party may terminate the Agreement or the applicable Addendum or Proposal if the other Party breaches a material obligation under the Agreement and does not cure such breach within thirty (30) days after receipt of notice of the breach or fails to produce a cure plan within such period of time. Each Addendum and Proposal may be separately terminable as set forth therein. Additionally, Customer may terminate the Agreement for convenience upon 45 days’ written notice, provided Customer pays for all work completed and equipment delivered up to the termination date. For the AXS Console Upgrades and Virtualized Prime Site upgrades, any upgrades performed prior to the termination will require payment in full at the time of termination.
4.3. Termination for Non-Appropriation. In the event any identified funding is not appropriated or becomes unavailable, the Customer reserves the right to terminate this Agreement for non-appropriation upon thirty (30) days’ advance written notice to Motorola. In the event of such termination, Motorola shall be entitled to compensation for all conforming Products delivered or performed prior to the date of termination.
4.4. Suspension of Services. Motorola may promptly terminate or suspend any Products under a Proposal if Motorola determines: (a) the related Product license has expired or has terminated for any reason; (b) the applicable Product is being used on a hardware platform, operating system, or version not approved by Motorola; (c) Customer fails to make any payments when due; or (d) Customer fails to comply with any of its other obligations or otherwise delays Motorola’s ability to perform.
4.5. Wind Down of Subscription. In addition to the termination rights in this Agreement, Motorola may terminate any Subscription Term, in whole or in part, in the event Motorola plans to cease offering the applicable Licensed Software or Subscription Services to customers.
4.6. Effect of Termination or Expiration. Upon termination for any reason or expiration of this Agreement, an Addendum, or a Proposal, Customer and the Authorized Users will return or destroy (at Motorola’s option) all Motorola Materials and Motorola’s Confidential Information in their possession or control and, as applicable, provide proof of such destruction, except that Equipment purchased by Customer should not be returned. If Customer has any outstanding payment obligations under this Agreement, Motorola may accelerate and declare all such obligations of Customer immediately due and payable by Customer.
Notwithstanding the reason for termination or expiration, Customer agrees to pay Motorola for Products already delivered or performed. Customer has a duty to mitigate any damages under this Agreement, including in the event of default by Motorola and Customer’s termination of this Agreement.
4.7. Equipment. In the event that Customer purchases any Product at a price below the published list price for such Product in connection with Customer entering into a fixed- or minimum required-term agreement for Products, and Customer or Motorola terminates the Agreement prior to the expiration of such fixed- or minimum required-term, then Motorola will have the right to invoice Customer for, and Customer will pay, the amount of the discount to the published list price for the Product or such other amount set forth in writing.
This Section will not limit any other remedies Motorola may have with respect to an early termination.
5. Payment, Invoicing, Delivery and Risk of Loss
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5.1. The Contract Price of $ 5,467,116 , excluding taxes, is fully committed and identified, including all subsequent years of any contracted Services. The Customer will pay all invoices within 30 days following the Customer’s written acceptance of the goods and services, conforming conformity to the contract specifications. Any changes in scope will be subject to the change order process as described in this Agreement.
Motorola acknowledges the Customer may require the issuance(s) of a purchase order or notice to proceed as part of the Customer’s procurement process. However, Customer agrees that the issuance or non- issuance of a purchase order or notice to proceed does not preclude the Customer from its contractual obligations as defined in this Agreement.
5.2. Fees. Fees and charges applicable to the Products and Services, which include the Sourcewell administrative fee, will be as set forth in the applicable Proposal. Changes in the scope of Products described in a Proposal that require an adjustment to the Fees will be set forth in the applicable pricing schedule. The Fees for any Products exclude expenses associated with unusual and costly Site access requirements (e.g., if Site access requires a helicopter or other equipment), tariffs, fluctuations in the costs of energy, raw materials, and fuel. Motorola reserves the right to equitably adjust the Fees for these expenses upon written notice to Customer. Customer will reimburse Motorola for expenses reasonably incurred by Motorola in connection with the Products. The annual Subscription Fee for Products may include certain one-time Fees, such as start-up fees, license fees, or other fees set forth in a Proposal. Motorola may suspend Licensed Software and any Subscription Services if Customer fails to make any payments within thirty (30) days of invoice due date when due. Motorola will pay Sourcewell’s administrative fee in accordance with the payment terms of the Motorola Sourcewell Contract 042021-MOT.
5.3. Taxes. The Fees do not include any excise, sales, lease, use, property, or other taxes, assessments, duties, or regulatory charges or contribution requirements (collectively, “ Taxes”), all of which will be paid by Customer, except as exempt by law, unless otherwise specified in a Proposal. If Motorola is required to pay any Taxes, Customer will reimburse Motorola for such Taxes (including any interest and penalties) within thirty (30) days after Customer’s receipt of an invoice therefore. Customer will be solely responsible for reporting the Products for personal property tax purposes, and Motorola will be solely responsible for reporting taxes on its income and net worth.
5.4. Invoicing. Motorola will invoice Customer as described in this Agreement and Customer will pay all invoices within thirty (30) days of the invoice date or as otherwise specified in writing. In the event Customer finances the purchase of the Motorola Products contemplated herein via Motorola Solutions Credit Corporation (“MSCC”), invoices for such purchase will be paid via the disbursement of the financing proceeds pursuant to the Equipment Lease - Purchase Agreement executed between the parties and the payment schedule enclosed therein shall control payment of the related invoices. Late payments will be subject to interest charges at the maximum rate permitted by law, commencing upon the due date. Motorola may invoice electronically via email, and Customer agrees to receive invoices via email at the email address set forth in Section 5.6. Customer acknowledges and agrees that a purchase order or other notice to proceed is not required for payment for Products.
5.5. Payment. Customer will pay invoices for the Products provided under this Agreement in accordance with the invoice payment terms set forth in Section 5.4. Generally, invoices are issued after shipment of Equipment or upon Motorola’s delivery of Licensed Software, Customer access to SaaS, or upon System Completion Date of a Software System, as applicable, but if a specific invoicing or payment schedule is set forth in the Agreement, such schedule will determine the invoicing cadence.
Motorola will have the right to suspend future deliveries of Products only if Customer fails to make any payments when due, following acceptance, and after providing written notice and a reasonable opportunity to cure the payment default.
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5.6. INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer at the following address:
Name:__City of Simi Valley______________________________________________________ Address:__2929 Tapo Canyon Road, Simi Valley, CA, 93063___________________________ Phone:__(805) 583-6736________________________________________________________ E-INVOICE. To receive invoices via email:
Customer Account Number:______________________________________________________ Customer Accounts Payable Email:________________________________________________ Customer CC (optional) Email:____________________________________________________ The address which is the ultimate destination where the Equipment will be delivered to Customer is:
Name:__Simi Valley Police Department ___________________________________________ Address:__ 3901 Alamo Street, Simi Valley, CA, 93063_______________________________ The Equipment will be shipped to the Customer at the following address (insert if this information is known):
Name:___Simi Valley Police Department_________________________________________ Address:__3901 Alamo Street, Simi Valley, CA, 93063_______________________________ Phone:__(805) 583-6950_________________________________________________________ Customer may change this information by giving written notice to Motorola.
5.7. Delivery, Title and Risk of Loss . Motorola will provide to Customer the Products set forth in a Proposal, in accordance with the terms of the Agreement. Motorola will, using commercially reasonable practices, pack the ordered Equipment and ship such Equipment to the Customer address set forth in Section 5.6 or otherwise provided by Customer in writing, using a carrier selected by Motorola.
Notwithstanding the foregoing and unless otherwise stated in a Equipment Lease - Purchase Agreement, delivery of Equipment (and any incorporated Licensed Software) will occur, and title and risk of loss for the Equipment will pass to Customer, only after the Equipment has been delivered to the designated facility specified by the Customer and has been inspected and accepted by the Customer. Motorola will bear all risk of loss and title to the Equipment until such inspection and acceptance by the Customer. The Customer will notify Motorola in writing of acceptance or any discrepancies within 5 business days of delivery. Customer will pay all shipping costs, taxes, and other charges applicable to the shipment and import or export of the Products and Services, as applicable, and Customer will be responsible for reporting the Products for personal property tax purposes.
Delivery of Licensed Software for installation on Equipment or Customer-Provided Equipment will occur upon the earlier of (a) electronic delivery of the Licensed Software by Motorola, or (b) the date Motorola otherwise makes the Licensed Software available for download or use by Customer. If agreed upon in a Proposal, Motorola will also provide Services related to such Products. Title to Licensed Software will not pass to Customer at any time. Delivery of SaaS Products will occur when the Services are made available to Customer.
5.8. Delays. Any shipping dates set forth in a Proposal are approximate, and while Motorola will make reasonable efforts to ship Products by any such estimated shipping date, Motorola will not be liable for any delay or related damages to Customer. Time for delivery will not be of the essence, and delays will not constitute grounds for cancellation, penalties, termination, or a refund. 156
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5.9. Future Regulatory Requirements. The Parties acknowledge and agree that certain Products (for example, cyber services) are in evolving technological areas and therefore, laws and regulations regarding Products may change. Changes to existing Products required to achieve regulatory compliance may be available for an additional fee. Any required changes may also impact the price for Products.
5.10. Resale of Equipment. Equipment may contain embedded Licensed Software. If Customer desires to sell its used Equipment to a third party, Customer must first receive prior written authorization from Motorola, which will not be unreasonably denied, and obtain written acceptance of the applicable Licensed Software license terms, including the obligation to pay relevant license fees, from such third party. Customer will take appropriate security measures when disposing of Equipment, including the deletion of all data stored in the Equipment.
6. Sites; Customer-Provided Equipment; Non-Motorola Materials.
6.1. Access to Sites. Customer will be responsible for providing all necessary permits, licenses, and other approvals necessary for the performance, installation and use of the Products at each applicable Site, including for Motorola to perform its obligations hereunder, and for facilitating Motorola’s access to the Sites.
No waivers of liability will be imposed on Motorola or its subcontractors by Customer or others at Customer facilities or other Sites, but if and to the extent any such waivers are imposed, the Parties agree such waivers are void.
6.2. Site Conditions. Customer will ensure that (a) all Sites are safe and secure, (b) Site conditions meet all applicable industry and legal standards (including standards promulgated by OSHA or other governmental or regulatory bodies), (c) to the extent applicable, Sites have adequate physical space, air conditioning, and other environmental conditions, electrical power outlets, distribution, equipment, connections, and telephone or other communication lines (including modem access and interfacing networking capabilities), and (d) Sites are suitable for the installation, use, and maintenance of the Products. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS-222 in effect on the Effective Date.
6.3. Site Issues. Upon its request, which will not be unreasonably denied, Motorola will have the right to inspect the Sites and advise Customer of any deficiencies or non-conformities with the requirements of this Section 6 – Sites; Customer-Provided Equipment; Non-Motorola Materials . If Motorola or Customer identifies any deficiencies or non-conformities, Customer will promptly remediate such issues or the Parties will select a replacement Site. If a Party determines that a Site identified in a Proposal is not acceptable or desired, the Parties will cooperate to investigate the conditions and select a replacement Site or otherwise adjust the installation plans and specifications as necessary. A change in Site or adjustment to the installation plans and specifications may cause a change in the Fees or performance schedule under the applicable Proposal.
6.4. Customer-Provided Equipment. Customer will be responsible, at its sole cost and expense, for providing and maintaining the Customer-Provided Equipment in good working order. Customer represents and warrants that it has all rights in Customer-Provided Equipment to permit Motorola to access and use the applicable Customer-Provided Equipment to provide the Products under this Agreement, and such access and use will not violate any laws or infringe any third-party rights (including intellectual property rights). Customer (and not Motorola) will be fully liable for Customer-Provided Equipment, and Customer will immediately notify Motorola of any Customer-Provided Equipment damage, loss, change, or theft that may impact Motorola’s ability to provide the Products under this Agreement, and Customer acknowledges that any such events may cause a change in the Fees or performance schedule under the applicable Proposal.
6.5. Non-Motorola Materials. In certain instances, Customer may be permitted to access, use, or integrate Non- Motorola Materials with or through the Products. If Customer accesses, uses, or integrates any Non-Motorola Materials with the Products, Customer will first obtain all necessary rights and licenses to permit Customer’s and its Authorized Users’ use of the Non-Motorola Materials in connection with the Products. Customer will also obtain the necessary rights for Motorola to use such Non-Motorola Materials in connection with providing the Products, including the right for Motorola to access, store, and process such Non-Motorola 157
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Materials (e.g., in connection with SaaS Products), and to otherwise enable interoperation with the Products.
Customer represents and warrants that it will obtain the foregoing rights and licenses prior to accessing, using, or integrating the applicable Non-Motorola Materials with the Products, and that Customer and its Authorized Users will comply with any terms and conditions applicable to such Non-Motorola Materials. If any Non-Motorola Materials requires access to Customer Data, Customer hereby authorizes Motorola to allow the provider of such Non-Motorola Materials to access Customer Data, in connection with the interoperation of such Non-Motorola Materials with the Products.
6.6. Customer acknowledges and agrees that Motorola is not responsible for, and makes no representations or warranties with respect to, the Non-Motorola Materials (including any disclosure, modification, or deletion of Customer Data resulting from use of Non-Motorola Materials or failure to properly interoperate with the Products). If Customer receives notice that any Non-Motorola Materials must be removed, modified, or disabled within the Products, Customer will promptly do so. Motorola will have the right to disable or remove Non-Motorola Materials if Motorola believes a violation of law, third-party rights, or Motorola’s policies is likely to occur, or if such Non-Motorola Materials poses or may pose a security or other risk or adverse impact to the Products, Motorola, Motorola’s systems, or any third party (including other Motorola customers).
6.7. Motorola may provide certain Non-Motorola Materials as an authorized sales representative of a third party as set out in a Proposal. As an authorized sales representative, the third party’s terms and conditions will apply to any such sales. Any orders for such Non-Motorola Materials will be fulfilled by the third party.
6.8. End User Licenses. Notwithstanding any provision to the contrary in the Agreement, certain Non-Motorola Materials software are governed by a separate license, EULA, or other agreement, including terms governing third-party equipment or software, such as open source software, included in the Products. Customer will comply, and ensure its Authorized Users comply, with any such additional terms applicable to third-party equipment or software. Certain third party flow-down terms applicable to Motorola Products may apply.
6.9. Prohibited Use. Customer will not integrate or use, or permit a third party or an Authorized User to integrate or use, any Non-Motorola Materials with or in connection with a Software System or other Licensed Software provided by Motorola under this Agreement, without the express written permission of Motorola.
6.10. API and Client Support. Motorola will use reasonable efforts to maintain its Application Programming Interfaces (APIs) for each Software System, understanding that APIs will evolve. Motorola will support each API version for 6 months after introduction but may discontinue support with reasonable notice or without notice if a security risk is present. For Licensed Software requiring a local client installation, Customer is responsible for installing the current version. Motorola will support each client version for 45 days after its release but may update the client at any time, and does not guarantee support for prior client versions.
7. Representations and Warranties.
7.1. Mutual Representations and Warranties. Each Party represents and warrants to the other Party that (a) it has the right to enter into, and execute, the Agreement and perform its obligations hereunder, and (b) the Agreement will be binding on such Party.
7.2. System Warranty. Subject to the disclaimers and exclusions below, Motorola represents and warrants that, on the date of System Acceptance (for Communications Systems), System Completion Date (for Software Systems), or delivery, as applicable (a) the Communications System will perform in accordance with the descriptions in the applicable Proposal in all material respects, (b) the Software System will perform in accordance with the descriptions in the applicable Proposals in all material respects, and (c) if Customer has purchased any Licensed Software (but, for clarity, excluding SaaS Products) as part of such Communications System or Software System, the warranty period applicable to such Licensed Software will continue for a period of one (1) year commencing upon System Acceptance, System Completion, or date the Licensed Software is delivered (the “Warranty Period”). 158
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7.3. Communications Systems. During the Warranty Period, in addition to warranty services, Motorola will provide Maintenance and Support Services for the Equipment and support for the Motorola Licensed Software in Communication Systems pursuant to the applicable maintenance and support Proposal.
Support for the Licensed Software will be in accordance with Motorola's established Software Support Policy (“SwSP”). If Customer wishes to purchase (a) additional Maintenance and Support Services during the Warranty Period; or (b) continue or expand maintenance, software support, installation, and/or Motorola’s LMS after the Warranty Period, Motorola will provide the description of and pricing for such services in a separate proposal document and such terms will be agreed upon in a Proposal. Unless otherwise agreed by the Parties in writing, the terms and conditions of the MSLMA referenced in Section 3.2.2 will govern the provision of such Services.
7.4. SaaS. SaaS Products do not qualify for the System Warranty above.
7.5. Motorola Warranties - Services. Subject to the disclaimers and exclusions below, Motorola represents and warrants that (a) Services will be provided in a good and workmanlike manner and will conform in all material respects to the descriptions in the applicable Proposal; and (b) for a period of ninety (90) days commencing upon the Service Completion Date for one-time Services, the Services will be free of material defects in materials and workmanship. Other than as set forth in subsection (a) above, recurring Services are not warranted but rather will be subject to the requirements of the applicable Addendum or Proposal.
7.6. Motorola Warranties - Equipment. Subject to the disclaimers and exclusions set forth below, (a) for a period of one (1) year commencing upon the delivery of Motorola-manufactured Equipment under Section 5.7 – Delivery, Title and Risk of Loss , Motorola represents and warrants that such Motorola-manufactured Equipment, under normal use, will be free from material defects in materials and workmanship; and (b) the warranties applicable to Motorola-manufactured Equipment set forth in herein shall be applicable to all radio Equipment purchased hereunder whether or not such Equipment was manufactured by Motorola.
7.7. Warranty Claims; Remedies. To assert a warranty claim, Customer must notify Motorola in writing of the claim prior to the expiration of any warranty period set forth in this Agreement. Unless a different remedy is otherwise expressly set forth herein, upon receipt of such claim, Motorola will investigate the claim and use commercially reasonable efforts to repair or replace any confirmed materially non-conforming Product or re- perform any non-conforming Service, at its option. Such remedies are Customer’s sole and exclusive remedies for Motorola’s breach of a warranty. Motorola’s warranties are extended by Motorola to Customer only, and are not assignable or transferable.
7.8. Pass-Through Warranties. Notwithstanding any provision of this Agreement to the contrary, Motorola will have no liability for third-party software or hardware provided by Motorola; provided, however, that to the extent offered by third-party providers of software or hardware and to the extent permitted by law, Motorola will pass through express warranties provided by such third parties. Motorola will ensure that all available express warranties from third-party providers of software or hardware are passed through to the Customer, to the fullest extent permitted by law.
7.9. WARRANTY DISCLAIMER. EXCEPT FOR THE EXPRESS AND PASS THROUGH WARRANTIES IN THIS AGREEMENT, PRODUCTS AND SERVICES PURCHASED HEREUNDER ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WARRANTIES SET FORTH IN THE AGREEMENT ARE THE COMPLETE
WARRANTIES FOR THE PRODUCTS AND SERVICES AND MOTOROLA DISCLAIMS ALL OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND QUALITY. MOTOROLA DOES NOT REPRESENT OR WARRANT THAT USE OF THE PRODUCTS AND
SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES, OR THAT THEY WILL MEET CUSTOMER’S PARTICULAR REQUIREMENTS.
7.10. ADDITIONAL WARRANTY EXCLUSIONS. NOTWITHSTANDING ANY PROVISION OF THE AGREEMENT
TO THE CONTRARY, MOTOROLA WILL HAVE NO LIABILITY FOR (A) DEFECTS IN OR DAMAGE TO 159
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PRODUCTS RESULTING FROM USE OTHER THAN IN THE NORMAL AUTHORIZED MANNER, OR FROM ACCIDENT, LIQUIDS, OR NEGLECT, EXCEPT WHERE CAUSED BY MOTOROLA’S NEGLIGENCE; (B) TESTING, MAINTENANCE, REPAIR, INSTALLATION, OR MODIFICATION BY PARTIES OTHER THAN MOTOROLA, UNLESS AUTHORIZED IN WRITING BY MOTOROLA; (C) CUSTOMER’S OR ANY AUTHORIZED USER’S FAILURE TO COMPLY WITH INDUSTRY AND OSHA OR OTHER LEGAL STANDARDS; (D) DAMAGE TO RADIO ANTENNAS, UNLESS CAUSED BY DEFECTS IN MATERIAL OR WORKMANSHIP; (E) EQUIPMENT WITH NO SERIAL NUMBER; (F) BATTERIES OR CONSUMABLES; (G) FREIGHT COSTS FOR SHIPMENT TO REPAIR DEPOTS, UNLESS PRE- APPROVED BY MOTORLOA; (H) COSMETIC DAMAGE THAT DOES NOT AFFECT OPERATION; (I) NORMAL WEAR AND TEAR; (J) ISSUES OR OBSOLESCENCE OF LICENSED SOFTWARE DUE TO
CHANGES IN CUSTOMER OR AUTHORIZED USER REQUIREMENTS, EQUIPMENT, OR SYSTEMS, UNLESS CAUSED BY MOTOROLA’S ACTIONS; (K) TRACKING AND LOCATION-BASED SERVICES, UNLESS OTHERWISE AGREED IN WRITING ; OR (L) BETA SERVICES, UNLESS OTHERWISE AGREED IN WRITING.
8. Indemnification.
8.1. General Indemnity. Motorola will defend, indemnify, and hold Customer harmless from and against any and all damages, losses, liabilities, and expenses (including reasonable fees and expenses of attorneys) arising from any actual third-party claim, demand, action, or proceeding (“Claim”) for personal injury, death, or direct damage to tangible property to the extent caused by Motorola’s negligence, gross negligence or willful misconduct while performing its duties under this Agreement. This indemnity is uncapped to the extent required by law. Motorola’s duties under this Section 8.1 – General Indemnity are conditioned upon: (a) Customer promptly notifying Motorola in writing of the Claim; (b) Motorola having control of the defense of the suit and all negotiations for settlement or compromise, with Customer’s consent not unreasonably withheld; and (c) Customer cooperating with Motorola and providing reasonable assistance in the defense of the Claim, at Motorola’s expense.
8.2. Intellectual Property Infringement. Motorola will defend Customer against any third-party claim alleging that a Motorola-developed or manufactured Product (the “Infringing Product”) directly infringes a United States patent or copyright (“Infringement Claim”), and Motorola will pay all damages finally awarded against Customer by a court of competent jurisdiction for an Infringement Claim, or agreed to in writing by Motorola in settlement of an Infringement Claim. Motorola’s duties under this Section 8.2 – Intellectual Property Infringement are conditioned upon: (a) Customer promptly notifying Motorola in writing of the Infringement Claim; (b) Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and (c) Customer cooperating with Motorola and, if requested by Motorola, providing reasonable assistance in the defense of the Infringement Claim.
8.2.1. If an Infringement Claim occurs, or in Motorola’s opinion is likely to occur, Motorola may at its option and expense: (a) procure for Customer the right to continue using the Infringing Product; (b) replace or modify the Infringing Product so that it becomes non-infringing; or (c) grant Customer (i) a prorated refund of any amounts pre-paid for the Infringing Product (if the Infringing Product is Licensed Software) or (ii) a credit for the Infringing Product, less a reasonable charge for depreciation (if the Infringing Product is Equipment, including Equipment with embedded Licensed Software).
8.2.2. In addition to the other damages disclaimed under this Agreement, Motorola will have no duty to defend or indemnify Customer for any Infringement Claim that arises from or is based upon: (a) Customer Data, Customer-Provided Equipment, Non-Motorola Materials, or third-party equipment, hardware, software, data, or other third-party materials; (b) the combination of the Product with any products or materials not provided by Motorola; (c) a Product designed, modified, or manufactured in accordance with Customer’s designs, specifications, guidelines or instructions; (d) a modification of the Product by a party other than Motorola; (e) use of the Product in a manner for which the Product was not designed or that is inconsistent with the terms of this Agreement; or (f) the failure by Customer to use or install an update to the Product that is intended to correct the claimed infringement. In no event will Motorola’s liability resulting from an 160
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Infringement Claim extend in any way to any payments due on a royalty basis, other than a reasonable royalty based upon revenue derived by Motorola from Customer from sales or license of the Infringing Product.
8.2.3. This Section 8.2 – Intellectual Property Infringement provides Customer’s sole and exclusive remedies and Motorola’s entire liability in the event of an Infringement Claim.
8.3. Customer Indemnity. To the extent allowed by applicable law, Customer will defend, indemnify, and hold Motorola and its subcontractors, subsidiaries and other affiliates harmless from and against any and all damages, losses, liabilities, and expenses (including reasonable fees and expenses of attorneys) arising solely from Customer’s negligence or willful misconduct. This includes claims related to (a) Customer- Provided Equipment, Customer Data, or Non-Motorola Materials, but only if such claims are directly caused by Customer’s actions; (b) Customer-Provided Equipment’s failure to meet the minimum requirements set forth in the applicable Documentation or match the applicable specifications provided to Motorola by Customer in connection with the Products; and (c) Customer’s or its Authorized User’s breach of this Agreement. This indemnity will not apply to the extent any such claim is caused by Motorola’s actions or use of Customer-Provided Equipment, Customer Data, or Non-Motorola Materials in violation of the Agreement.
Motorola will give Customer prompt, written notice of any claim subject to the foregoing indemnity. Motorola will, at its own expense, cooperate with Customer in the defense or settlement of the claim.
9. Limitation of Liability.
9.1. EXCEPT AS OTHERWISE REQUIRED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MOTOROLA,
ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE “MOTOROLA PARTIES”), WHETHER BASED ON A CLAIM IN CONTRACT OR IN TORT, LAW OR EQUITY, RELATING
TO OR ARISING OUT OF THE AGREEMENT WILL NOT EXCEED TWO TIMES THE FEES, OR PORTION OF FEES, RELATED TO THE PRODUCT UNDER WHICH THE CLAIM AROSE. FOR RECURRING SERVICES, THE MOTOROLA PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT
THREE EXCEED THE TOTAL FEES PAID FOR THE APPLICABLE PRODUCT DURING THE CONSECUTIVE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT FROM WHICH THE FIRST CLAIM AROSE. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL
INJURY, DEATH, PROPERTY DAMAGE, CONFIDENTIALITY BREACHES, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE. THE MOTOROLA PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOST PROFITS OR REVENUES, EXCEPT AS REQUIRED BY LAW. THIS SECTION DOES NOT LIMIT THE CUSTOMER’S RIGHT TO SEEK INJUNCTIVE OR DECLARATORY RELIEF.
9.2. EXCLUSIONS FROM LIABILITY. NOTWITHSTANDING ANY OTHER PROVISION OF THIS
AGREEMENT, MOTOROLA WILL HAVE NO LIABILITY FOR DAMAGES ARISING OUT OF (A) CUSTOMER
DATA, INCLUDING ITS TRANSMISSION TO MOTOROLA, OR ANY OTHER DATA AVAILABLE THROUGH THE PRODUCTS; (B) CUSTOMER-PROVIDED EQUIPMENT OR SITES; NON-MOTOROLA MATERIALS; THIRD-PARTY EQUIPMENT, HARDWARE, SOFTWARE, DATA, OR CONTENT; OR UNKNOWN OR UNAUTHORIZED COMBINATION OF PRODUCTS AND SERVICES; (C) LOSS OF DATA, HACKING, RANSOMWARE, THIRD-PARTY ATTACKS OR DEMANDS; (D) MODIFICATION OF PRODUCTS NOT AUTHORIZED BY MOTOROLA; (E) RECOMMENDATIONS PROVIDED IN CONNECTION WITH THE PRODUCTS PROVIDED UNDER THIS AGREEMENT; (F) DATA RECOVERY SERVICES OR DATABASE MODIFICATIONS; OR (G) CUSTOMER’S OR ANY AUTHORIZED USER’S BREACH OF THIS AGREEMENT OR MISUSE OF THE PRODUCTS.
IN ADDITION TO THE FOREGOING EXCLUSIONS FROM DAMAGES, AND NOTWITHSTANDING ANY
PROVISION OF THE AGREEMENT TO THE CONTRARY, MOTOROLA WILL HAVE NO LIABILITY FOR (A) INTERRUPTION OR FAILURE OF CONNECTIVITY, VULNERABILITIES, OR SECURITY EVENTS; (B) DISRUPTION OF OR DAMAGE TO CUSTOMER’S OR THIRD PARTIES’ SYSTEMS, EQUIPMENT, OR 161
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DATA, INCLUDING DENIAL OF ACCESS TO USERS, OR SHUTDOWN OF SYSTEMS CAUSED BY INTRUSION DETECTION SOFTWARE OR HARDWARE; (C) AVAILABILITY OR ACCURACY OF ANY
DATA AVAILABLE THROUGH SOFTWARE-AS-A-SERVICE, OR INTERPRETATION, USE, OR MISUSE THEREOF; (D) TRACKING AND LOCATION-BASED SERVICES; OR (E) BETA SERVICES.
9.3. Statute of Limitations. Customer may not bring any claims against a Motorola Party in connection with this Agreement or the Products and Services more than one (1) year after the date of accrual of the cause of action.
10. Confidentiality.
10.1. Confidential Information. Customer and Motorola agree that, subject to any applicable freedom of information or public records legislation, Motorola’s Confidentiality Terms apply to information shared between the Parties.
11. Proprietary Rights; Data; Feedback.
11.1. Motorola Materials. Customer acknowledges that Motorola may use or provide Customer with access to “Motorola Materials”. Except when Motorola has expressly transferred title or other interest to Customer in writing, the Motorola Materials are the property of Motorola or its licensors, and Motorola or its licensors retain all right, title and interest in and to the Motorola Materials (including, all rights in patents, copyrights, trademarks, trade names, trade secrets, know-how, other intellectual property and proprietary rights, and all associated goodwill and moral rights).
This Agreement does not grant to Customer any shared development rights in or to any Motorola Materials or other intellectual property, and Customer agrees to execute any documents and take any other actions reasonably requested by Motorola to effectuate the foregoing. Motorola and its licensors reserve all rights not expressly granted to Customer, and no rights, other than those expressly granted herein, are granted to Customer by implication, estoppel or otherwise. Customer will not modify, disassemble, reverse engineer, derive source code or create derivative works from, merge with other software, distribute, sublicense, sell, or export the Products and Services or other Motorola Materials, or permit any third party to do so.
11.2. Ownership of Customer Data. Customer retains all right, title, and interest, including intellectual property rights, if any, in and to Customer Data. Motorola acquires no rights to Customer Data except those explicitly granted under this Agreement and the DPA. Motorola’s use of Customer Data is strictly limited to performing its obligations under this Agreement. Any other use requires the Customer’s prior written consent. This Agreement adheres to the Customer’s obligations under applicable records laws.
11.3. Feedback. Any Feedback provided by Customer is entirely voluntary, and will not create any confidentiality obligation for Motorola, even if designated as confidential by Customer. Motorola may use, reproduce, license, and otherwise distribute and exploit the Feedback without any obligation or payment to Customer or Authorized Users and Customer represents and warrants that it has obtained all necessary rights and consents to grant Motorola the foregoing rights.
11.4. Improvements; Products and Services. The Parties agree that, notwithstanding any provision of this Agreement to the contrary, all fixes, modifications and improvements to the Services or Products conceived of or made by or on behalf of Motorola that are based either in whole or in part on the Feedback, Customer Data, or Service Use Data (or otherwise) are the exclusive property of Motorola and all right, title and interest in and to such fixes, modifications or improvements will vest solely in Motorola. Customer agrees to execute any written documents necessary to assign any intellectual property or other rights it may have in such fixes, modifications or improvements to Motorola.
12. Acceptance
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12.1. Communications System Acceptance . Unless further defined in the applicable Proposal or Statement of Work, System Acceptance for a Communications System occurs upon successful completion of Acceptance Tests as detailed in the Acceptance Test Plan. Motorola will provide ten days' notice before testing begins, and upon successful completion, both parties will sign an acceptance certificate. If the plan includes tests for subsystems or phases, acceptance occurs upon successful completion of those tests and separate certificates will be issued. If Customer believes the system has failed, they must provide a detailed written notice within thirty days; otherwise, System Acceptance is deemed to have occurred. Minor, non-material issues will not delay acceptance but will be addressed per a mutually agreed schedule. Customer use of the system before System Acceptance requires Motorola's written authorization and transfers responsibility for system operation to the Customer. Software System Completion is defined by Customer's Beneficial Use of each Product within the system, with Beneficial Use deemed to occur thirty days after functional demonstration if not otherwise defined in the Proposal.
13. Force Majeure; Delays Caused by Customer.
13.1. Force Majeure. Except for Customer’s payment obligations hereunder, neither Party will be responsible for nonperformance or delayed performance due to events outside of its reasonable control. If performance will be significantly delayed, the affected Party will provide notice to the other Party, and the Parties will agree (in writing) upon a reasonable extension to any applicable performance schedule.
13.2. Delays Caused by Customer. Motorola’s performance of the Products will be excused for delays caused by Customer or its Authorized Users or subcontractors, or by failure of any assumptions set forth in this Agreement (including in any Addendum or Proposal). In the event of a delay under this Section 13.2 – Delays Caused by Customer , (a) Customer will continue to pay the Fees as required hereunder, (b) the Parties will agree (in writing) upon a reasonable extension to any applicable performance schedule, and (c) Customer will compensate Motorola for its out-of-pocket costs incurred due to the delay (including those incurred by Motorola’s affiliates, vendors, and subcontractors).
14. Disputes. The Parties will use the following procedure to resolve any disputes relating to or arising out of this Agreement (each, a “Dispute”):
14.1. Governing Law. All matters relating to or arising out of the Agreement are governed by the laws of the State of Illinois, unless Customer is the United States Government (or an agency thereof) or a state government or state agency or local municipality within the United States, in which case all matters relating to or arising out of the Agreement will be governed by the laws of the State in which the Products and Services are provided. The terms of the U.N. Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act will not apply.
14.2. Negotiation; Mediation. The Parties will attempt to timely resolve the Dispute promptly through good faith negotiations. Either Party may initiate dispute resolution procedures by sending a notice of Dispute (“Notice of Dispute”) to the other Party. The Parties will choose an independent mediator within thirty (30) days of such Notice of Mediation. Neither Party may unreasonably withhold consent to the selection of a mediator, but if the Parties are unable to agree upon a mediator, either Party may request that the American Arbitration Association nominate a mediator. Each Party will bear its own costs of mediation, but the Parties will share the cost of the mediator equally. Unless otherwise agreed in writing, all in person meetings under this Section 14.2 – Negotiation; Mediation will take place in Chicago, Illinois, and all communication relating to the Dispute resolution will be maintained in strict confidence by the Parties. Notwithstanding the foregoing, any Dispute arising from or relating to Motorola’s intellectual property rights must be decided by a court of competent jurisdiction, in accordance with Section 14.3 – Litigation, Venue, Jurisdiction below.
14.3. Litigation, Venue, Jurisdiction. If the Dispute has not been resolved by mediation within sixty (60) days from the Notice of Mediation, either Party may submit the Dispute exclusively to a court in Cook County, Illinois, or in the case the Customer is the United States, a state agency, or local municipality, then the appropriate court in the State in which the Products and Services are provided. Each Party expressly consents to the 163
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exclusive jurisdiction of such courts for resolution of any Dispute and to enforce the outcome of any mediation.
15. General.
15.1. Compliance with Laws. Each Party will comply with applicable laws in connection with the performance of its obligations under this Agreement, including that Customer will ensure its and its Authorized Users’ use of the Products complies with law (including privacy laws), and Customer will obtain any FCC, FAA, and other licenses or authorizations (including licenses or authorizations required by foreign regulatory bodies) required for its and its Authorized Users’ use of the Products. Motorola may, at its discretion, cease providing or otherwise modify Products (or any terms related thereto in an Addendum or Proposal), in order to comply with any changes in applicable law.
15.2. Audit; Monitoring. Motorola will have the right to monitor and audit use of the Products, including an audit of total user licenses credentialed by Customer for any Licensed Software or SaaS Products, which may also include access by Motorola to Customer Data and Service Use Data. Customer will provide notice of such monitoring to its Authorized Users and obtain any required consents, including individual end users, and will cooperate with Motorola in any monitoring or audit. Customer will maintain during the Term, and for two (2) years thereafter, accurate records relating to any licenses granted under this Agreement to verify compliance with this Agreement. Motorola or a third party (“Auditor”) may inspect Customer’s and, as applicable, Authorized Users’ premises, books, and records. Motorola will pay expenses and costs of the Auditor, unless Customer is found to be in violation of the terms of the Agreement, in which case Customer will be responsible for such expenses and costs. In the event Motorola determines that Customer’s usage of the Licensed Software or SaaS Product exceeded the number of licenses purchased by Customer at a given time, Motorola may invoice Customer for the additional licenses used by Customer, pro-rated for each additional license from the date such license was activated, and Customer will pay such invoice in accordance with the payment terms in the Agreement.
15.3. Assignment and Subcontracting. Neither Party may assign or otherwise transfer this Agreement without the prior written approval of the other Party. Motorola may assign or otherwise transfer this Agreement or any of its rights or obligations under this Agreement without consent (a) for financing purposes, (b) in connection with a merger, acquisition or sale of all or substantially all of its assets, (c) as part of a corporate reorganization, or (d) to a subsidiary corporation. Subject to the foregoing, this Agreement will be binding upon the Parties and their respective successors and assigns. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its duties under this Agreement.
15.4. Waiver. A delay or omission by either Party to exercise any right under this Agreement will not be construed to be a waiver of such right. A waiver by either Party of any of the obligations to be performed by the other, or any breach thereof, will not be construed to be a waiver of any succeeding breach or of any other obligation. All waivers must be in writing and signed by the Party waiving its rights.
15.5. Severability. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, illegal, or otherwise unenforceable, such provision will be deemed to be modified to reflect as nearly as possible the original intentions of the Parties in accordance with applicable law. The remaining provisions of this Agreement will not be affected, and each such provision will be valid and enforceable to the full extent permitted by applicable law.
15.6. Independent Contractors. Each Party will perform its duties under this Agreement as an independent contractor. The Parties and their personnel will not be considered to be employees or agents of the other Party. Nothing in this Agreement will be interpreted as granting either Party the right or authority to make commitments of any kind for the other. This Agreement will not constitute, create, or be interpreted as a joint venture, partnership, or formal business organization of any kind. 164
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15.7. Third-Party Beneficiaries. The Agreement is entered into solely between, and may be enforced only by, the Parties. Each Party intends that the Agreement will not benefit, or create any right or cause of action in or on behalf of, any entity other than the Parties. Notwithstanding the foregoing, a licensor or supplier of third- party software included in the software Products will be a direct and intended third-party beneficiary of this Agreement.
15.8. Interpretation. The section headings in this Agreement are included only for convenience The words “including” and “include” will be deemed to be followed by the phrase “without limitation”. This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either Party.
15.9. Notices. Notices required under this Agreement to be given by one Party to the other must be in writing and either personally delivered or sent to the address provided by the other Party by certified mail, return receipt requested and postage prepaid (or by a recognized courier service, such as FedEx, UPS, or DHL), and will be effective upon receipt.
15.10. Cumulative Remedies. Except as specifically stated in this Agreement, all remedies provided for in this Agreement will be cumulative and in addition to, and not in lieu of, any other remedies available to either Party at law, in equity, by contract, or otherwise. Except as specifically stated in this Agreement, the election by a Party of any remedy provided for in this Agreement or otherwise available to such Party will not preclude such Party from pursuing any other remedies available to such Party at law, in equity, by contract, or otherwise.
15.11. Survival. The following provisions will survive the expiration or termination of this Agreement for any reason:
Section 3.5 – Customer Obligations; Section 4.6 – Effect of Termination or Expiration; Section 5 – Payment and Invoicing; Section 7.9 – Warranty Disclaimer; Section 7.10 - Additional Warranty Exclusions; Section
8.3 – Customer Indemnity; Section 9 – Limitation of Liability; Section 10 – Confidentiality; Section 11 – Proprietary Rights; Data; Feedback; Section 13 – Force Majeure; Delays Caused by Customer; Section 14 – Disputes; and Section 15 – General.
15.12. Recitals. The recitals set forth above on the first page of this Agreement are incorporated into this Agreement by reference.
15.13. Entire Agreement. This Agreement, including all Addenda, and Proposals, constitutes the entire agreement of the Parties regarding the subject matter hereto, and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. This Agreement may be executed in multiple counterparts, and will have the same legal force and effect as if the Parties had executed it as a single document. The Parties may sign in writing or by electronic signature. An electronic signature, facsimile copy, or computer image of a signature, will be treated, and will have the same effect as an original signature, and will have the same effect, as an original signed copy of this document. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase order, acknowledgment, or other form will not be considered an amendment or modification or part of this Agreement, even if a representative of each Party signs such document.
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The Parties hereby enter into this MCA as of the Effective Date.
Motorola Solutions, Inc. Customer: _______________________ By: ______________________________ By: ______________________________ Name: Jerry Burch Name: ____________________________ Title: MSSSI Territory Vice President Title: _____________________________ Date: ____________________________ Date: _____________________________
Motorola Solutions, Inc.
By: ______________________________
Name: Scott Lees
Title: Vice President North America Government Sales, West Date: ____________________________
Johanna Medrano,
Deputy Administrative Services Director/
Budget & Purchasing
Ronald K. Fuchiwaki
Public Works Director
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SIGNATURE BLOCKS
CITY/DISTRICT OFFICIALS
FOR RESOLUTIONS, ORDINANCES, AND CONTRACTS
Use for City Council
Algeria R. Ford, City Attorney Dee Dee Cavanaugh, Mayor of the City of Simi Valley, California
Samantha C. Argabrite, City Manager
- - - - - - - - - - - - - - - - - - - - - - - - - - - - * * * * * - - - - - - - - - - - - - - - - - - - - - - - - - - -
Use for Ventura County Waterworks
District No. 8
Algeria R. Ford, District Counsel Dee Dee Cavanaugh, Chair of the Ventura County Waterworks District No. 8
Samantha C. Argabrite, District Manager
- - - - - - - - - - - - - - - - - - - - - - - - - - - - * * * * * - - - - - - - - - - - - - - - - - - - - - - - - - - -
Use For Simi Valley Community Development
Agency, Simi Valley Industrial Development Authority,
Simi Valley Public Facilities Financing Authority
and/or Simi Valley Public Financing Authority
Algeria R. Ford, Agency and/or Authority Counsel Dee Dee Cavanaugh , Chair of the Simi Valley Community Development Agency,
Simi Valley Industrial Development Authority,
Simi Valley Public Facilities Financing
Authority and/or Simi Valley Public Financing
Authority
(choose appropriate one[s])
Samantha C. Argabrite, Executive Director
- - - - - - - - - - - - - - - - - - - - - - - - - - - - * * * * * - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Use Simi Valley Library
Algeria R. Ford, General Counsel Dee Dee Cavanaugh, President of the Simi Valley Library Board of Trustees
Samantha C. Argabrite, Executive Officer
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v. 10/2020 1
Solicitation Number: RFP #042021
CONTRACT
This C
ontract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 (Sourcewell) and Motorola Solutions, Inc., 500 W. Monroe, Chicago, IL 60661 (Vendor).
Sourcewell is a State of Minnesota local government agency and service cooperative created under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers cooperative procurement solutions to government entities. Participation is open to federal, state/province, and municipal governmental entities, higher education, K-12 education, nonprofit, tribal government, and other public entities located in the United States and Canada.
Sourcewell issued a public solicitation for Public Safety Communications Technology and Hardware Solutions from which Vendor was awarded a contract.
Vendor desires to contract with Sourcewell to provide equipment, products, or services to Sourcewell and the entities that access Sourcewell’s cooperative purchasing contracts (Participating Entities).
1. TERM OF CONTRACT
A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.
B. EXPIRATION DATE AND EXTENSION. This Contract expires June 23, 2025, unless it is cancelled sooner pursuant to Article 22. This Contract may be extended up to one additional one-year period upon request of Sourcewell and with written agreement by Vendor.
C. SURVIVAL OF TERMS. Articles 11 through 14 survive the expiration or cancellation of this Contract.
2. EQUIPMENT, PRODUCTS, OR SERVICES
A. EQUIPMENT, PRODUCTS, OR SERVICES. Vendor will provide the Equipment, Products, or Services as stated in its Proposal submitted under the Solicitation Number listed above.
Vendor’s Equipment, Products, or Services Proposal (Proposal) is attached and incorporated into this Contract.
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All Equipment and Products provided under this Contract must be new/current model. Vendor may offer close-out or refurbished Equipment or Products if they are clearly indicated in Vendor’s product and pricing list. Unless agreed to by the Participating Entities in advance, Equipment or Products must be delivered as operational to the Participating Entity’s site.
This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated, sales and sales volume are not guaranteed.
B. WARRANTY. Vendor warranties for Equipment, Products, and Services furnished are set forth in Vendor’s then-current Communication, Systems & Services Agreement, which will be made available to Participating Entities at the time of purchase. Vendor’s dealers and distributors must agree to assist the Participating Entity in reaching a resolution in any dispute over warranty terms with the manufacturer. Any manufacturer’s warranty that is effective past the expiration of the Vendor’s warranty will be passed on to the Participating Entity.
C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution, Vendor will make available to Sourcewell a means to validate or authenticate Vendor’s authorized dealers, distributors, and/or resellers relative to the Equipment, Products, and Services related to this Contract. This list may be updated from time-to-time and is incorporated into this Contract by reference. It is the Vendor’s responsibility to ensure Sourcewell receives the most current version of this list.
3. PRICING
All Equipment, Products, or Services under this Contract will be priced as stated in Vendor’s Proposal.
When providing pricing quotes to Participating Entities, all pricing quoted must reflect a Participating Entity’s total cost of acquisition. This means that the quoted cost is for delivered Equipment, Products, and Services that are operational for their intended purpose, and includes all costs to the Participating Entity’s requested delivery location.
Regardless of the payment method chosen by the Participating Entity, the total cost associated with any purchase option of the Equipment, Products, or Services must always be disclosed in the pricing quote to the applicable Participating Entity at the time of purchase.
A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly packaged. Damaged Equipment and Products may be rejected. If the damage is not readily apparent at the time of delivery, Vendor must permit the Equipment and Products to be returned within a reasonable time at no cost to Sourcewell or its Participating Entities.
Participating Entities reserve the right to inspect the Equipment and Products at a reasonable time after delivery where circumstances or conditions prevent effective inspection of the Equipment and Products at the time of delivery.
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Vendor must arrange for and pay for the return shipment on Equipment and Products that arrive in a defective or inoperable condition.
Sourcewell may declare the Vendor in breach of this Contract if the Vendor intentionally delivers substandard or inferior Equipment or Products. In the event of the delivery of nonconforming Equipment and Products, the Participating Entity will notify the Vendor as soon as possible and the Vendor will replace nonconforming Equipment and Products with conforming Equipment and Products that are acceptable to the Participating Entity.
Freight, title and risk of loss terms will be as set forth in Vendor’s then-current Communication, Systems & Services Agreement, which will be made available to Participating Entities at the time of purchase.
B. SALES TAX. Each Participating Entity is responsible for supplying the Vendor with valid tax- exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax- exempt entity.
C. HOT LIST PRICING. At any time during this Contract, Vendor may offer a specific selection of Equipment, Products, or Services at discounts greater than those listed in the Contract.
When Vendor determines it will offer Hot List Pricing, it must be submitted electronically to Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed from the Hot List at any time through a Sourcewell Price and Product Change Form as defined in Article 4 below.
Hot List program and pricing may also be used to discount and liquidate close-out and discontinued Equipment and Products as long as those close-out and discontinued items are clearly identified as such. Current ordering process and administrative fees apply. Hot List Pricing must be published and made available to all Participating Entities.
4. PRODUCT AND PRICING CHANGE REQUESTS
Vendor may request Equipment, Product, or Service changes, additions, or deletions at any time. All requests must be made in writing by submitting a signed Sourcewell Price and Product Change Request Form to the assigned Sourcewell Contract Administrator. This form is available from the assigned Sourcewell Contract Administrator. At a minimum, the request must:
x Identify the applicable Sourcewell contract number;
x Clearly specify the requested change;
x Provide sufficient detail to justify the requested change; x Individually list all Equipment, Products, or Services affected by the requested change, along with the requested change (e.g., addition, deletion, price change); and
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x Include a complete restatement of pricing documentation in Microsoft Excel with the effective date of the modified pricing, or product addition or deletion. The new pricing restatement must include all Equipment, Products, and Services offered, even for those items where pricing remains unchanged.
A fully executed Sourcewell Price and Product Request Form will become an amendment to this Contract and be incorporated by reference.
5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS
A. PARTICIPATION. Sourcewell’s cooperative contracts are available and open to public and nonprofit entities across the United States and Canada; such as federal, state/province, municipal, K-12 and higher education, tribal government, and other public entities.
The benefits of this Contract should be available to all Participating Entities that can legally access the Equipment, Products, or Services under this Contract in the United States. A Participating Entity’s authority to access this Contract is determined through its cooperative purchasing, interlocal, or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service Member of Sourcewell during such time of access. Vendor understands that a Participating Entity’s use of this Contract is at the Participating Entity’s sole convenience and Participating Entities reserve the right to obtain like Equipment, Products, or Services from any other source.
Vendor is responsible for familiarizing its sales and service forces with Sourcewell contract use eligibility requirements and documentation and will encourage potential participating entities to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its roster during the term of this Contract.
B. PUBLIC FACILITIES. Vendor’s employees may be required to perform work at government- owned facilities, including schools. Vendor’s employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws.
6. PARTICIPATING ENTITY USE AND PURCHASING
A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under this Contract, a Participating Entity must clearly indicate to Vendor that it intends to access this Contract; however, order flow and procedure will be developed jointly between Sourcewell and Vendor. Typically, a Participating Entity will issue an order directly to Vendor. If a Participating Entity issues a purchase order, it may use its own forms, but the purchase order should clearly note the applicable Sourcewell contract number. All Participating Entity orders under this Contract must be issued prior to expiration of this Contract; however, Vendor performance,
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Participating Entity payment, and any applicable warranty periods or other Vendor or Participating Entity obligations may extend beyond the term of this Contract.
Vendor’s acceptable forms of payment are included in Attachment A. Participating Entities will be solely responsible for payment and Sourcewell will have no liability for any unpaid invoice of any Participating Entity.
B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and conditions to a purchase order, or other required transaction documentation, may be negotiated between a Participating Entity and Vendor, such as job or industry-specific requirements, legal requirements (e.g., affirmative action or immigration status requirements), or specific local policy requirements. Some Participating Entitles may require the use of a Participating Addendum; the terms of which will be worked out directly between the Participating Entity and the Vendor. Vendor will require the use of Vendor’s then-current Communication, Systems & Services Agreement (“CCSA”) and Exhibits, Subscription Services Addendum (“SSA”), Maintenance and Support Addendum (“MSA”), and Telecommunication Carrier Addendums (“TCA”). Any negotiated additional terms and conditions must never be less favorable to the Participating Entity than what is contained in this Contract.
C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires service or specialized performance requirements (such as e-commerce specifications, specialized delivery requirements, or other specifications and requirements) not addressed in this Contract, the Participating Entity and the Vendor may enter into a separate, standalone agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement.
D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or in part, immediately upon notice to Vendor in the event of any of the following events:
1. The Participating Entity fails to receive funding or appropriation from its governing body at levels sufficient to pay for the goods to be purchased;
2. Federal or state laws or regulations prohibit the purchase or change the Participating Entity’s requirements; or
3. Vendor commits any material breach of this Contract or the additional terms agreed to between the Vendor and a Participating Entity, after receipt of notice from Sourcewell or the Participating Entity, and fails to correct such breach within thirty days.
In the event of termination under this subsection 6. D., the Participating Entity will remain liable for contract amounts due and attributable to Equipment, Products, and Services delivered or performed on or before the date of the termination.
E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a Participating Entity’s order will be determined by the Participating Entity making the purchase.
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7. CUSTOMER SERVICE
A. PRIMARY ACCOUNT REPRESENTATIVE. Vendor will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for:
x Maintenance and management of this Contract;
x Timely response to all Sourcewell and Participating Entity inquiries; and x Business reviews to Sourcewell and Participating Entities, if applicable.
B. BUSINESS REVIEWS. Vendor must perform a minimum of one business review with Sourcewell per contract year. The business review will cover sales to Participating Entities, pricing and contract terms, administrative fees, supply issues, customer issues, and any other necessary information.
8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT
A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Vendor must provide a contract sales activity report (Report) to the Sourcewell Contract Administrator assigned to this Contract. A Report must be provided regardless of the number or amount of sales during that quarter (i.e., if there are no sales, Vendor must submit a report indicating no sales were made).
The Report must contain the following fields:
x Customer Name (e.g., City of Staples Highway Department); x Customer Physical Street Address;
x Customer City;
x Customer State/Province;
x Customer Zip Code;
x Customer Contact Name;
x Customer Contact Email Address;
x Customer Contact Telephone Number;
x Sourcewell Assigned Entity/Participating Entity Number; x Item Purchased Description;
x Item Purchased Price;
x Sourcewell Administrative Fee Applied; and
x Date Purchase was invoiced/sale was recognized as revenue by Vendor.
B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell, the Vendor will pay an administrative fee to Sourcewell on all Equipment, Products, and Services provided to Participating Entities. The Administrative Fee must be included in, and not
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added to, the pricing. Vendor may not charge Participating Entities more than the contracted price to offset the Administrative Fee.
The Vendor will submit payment to Sourcewell for the percentage of administrative fee stated in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased by Participating Entities under this Contract during each calendar quarter. Payments should note the Vendor’s name and Sourcewell-assigned contract number in the memo; and must be mailed to the address above “Attn: Accounts Receivable” or remitted electronically to Sourcewell’s banking institution per Sourcewell’s Finance department instructions. Payments must be received no later than 45 calendar days after the end of each calendar quarter.
Vendor agrees to cooperate with Sourcewell in auditing transactions under this Contract to ensure that the administrative fee is paid on all items purchased under this Contract.
In the event the Vendor is delinquent in any undisputed administrative fees, Sourcewell reserves the right to cancel this Contract and reject any proposal submitted by the Vendor in any subsequent solicitation. In the event this Contract is cancelled by either party prior to the Contract’s expiration date, the administrative fee payment will be due no more than 30 days from the cancellation date.
9. AUTHORIZED REPRESENTATIVE
Sourcewell's Authorized Representative is its Chief Procurement Officer.
Vendor’s Authorized Representative is the person named in the Vendor’s Proposal. If Vendor’s Authorized Representative changes at any time during this Contract, Vendor must promptly notify Sourcewell in writing.
10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE
A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records, documents, and accounting procedures and practices relevant this Agreement are subject to examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the end of this Contract. This clause extends to Participating Entities as it relates to business conducted by that Participating Entity under this Contract.
B. ASSIGNMENT. Neither the Vendor nor Sourcewell may assign or transfer any rights or obligations under this Contract without the prior consent of the parties and a fully executed assignment agreement. Such consent will not be unreasonably withheld.
C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective until it has been fully executed by the parties.
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D. WAIVER. If either party fails to enforce any provision of this Contract, that failure does not waive the provision or the right to enforce it.
E. CONTRACT COMPLETE. This Contract contains all negotiations and agreements between Sourcewell and Vendor. No other understanding regarding this Contract, whether written or oral, may be used to bind either party. For any conflict between the attached Proposal and the terms set out in Articles 1-22, the terms of Articles 1-22 will govern.
F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent contractors, each free to exercise judgment and discretion with regard to the conduct of their respective businesses. This Contract does not create a partnership, joint venture, or any other relationship such as master-servant, or principal-agent.
11. LIABILITY
Vendor must indemnify, save, and hold Sourcewell, including their agents and employees, harmless from any claims or causes of action, including attorneys’ fees, arising out of the performance of this Contract by the Vendor or its agents or employees. Sourcewell will provide prompt written notice to Vendor of any claim or suit, and will cooperate with Vendor in its defense or settlement of the claim or suit. Vendor’s maximum liability for damages caused by failure to perform its obligations under this Contract is limited to proven direct damages for all claims arising out of this Contract not to exceed the total net payments of Administrative Fees paid under any twenty-four (24) month period during the Term. Vendor’s indemnification obligations under the Contract are excluded from this provision. VENDOR WILL NOT BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY CAUSE OF ACTION, WHETHER IN CONTRACT OR TORT. CONSEQUENTIAL, INCIDENTAL, AND INDIRECT DAMAGES
INCLUDE, BUT ARE NOT LIMITED TO, LOST PROFITS, LOST REVENUES, AND LOSS OF BUSINESS
OPPORTUNITY, WHETHER OR NOT THE OTHER PARTY WAS AWARE OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF THESE DAMAGES.
Vendor’s obligations to indemnify or hold harmless Participating Entities will be as set forth in Vendor’s Communication, Systems & Services Agreement.
12. GOVERNMENT DATA PRACTICES
Vendor and Sourcewell must comply with the Minnesota Government Data Practices Act, Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell under this Contract and as it applies to all data created, collected, received, stored, used, maintained, or disseminated by the Vendor under this Contract.
If the Vendor receives a request to release the data referred to in this article, the Vendor must immediately notify Sourcewell and Sourcewell will assist with how the Vendor should respond to the request.
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13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT
A. INTELLECTUAL PROPERTY
1. Grant of License. During the term of this Contract:
a. Sourcewell grants to Vendor a royalty-free, worldwide, non-exclusive right and license to use theTrademark(s) provided to Vendor by Sourcewell in advertising and promotional materials for the purpose of marketing Sourcewell’s relationship with Vendor.
b. Vendor grants to Sourcewell a royalty-free, worldwide, non-exclusive right and license to use Vendor’s Trademarks in advertising and promotional materials for the purpose of marketing Vendor’s relationship with Sourcewell.
2. Limited Right of Sublicense. The right and license granted herein includes a limited right of each party to grant sublicenses to its and their respective distributors, marketing representatives, and agents (collectively “Permitted Sublicensees”) in advertising and promotional materials for the purpose of marketing the Parties’ relationship to Participating Entities. Any sublicense granted will be subject to the terms and conditions of this Article.
Each party will be responsible for any breach of this Article by any of their respective sublicensees.
3. Use; Quality Control.
a. Sourcewell must not alter Vendor’s Trademarks from the form provided by Vendor and must comply with Vendor’s removal requests as to specific uses of its trademarks or logos.
b. Vendor must not alter Sourcewell’s Trademarks from the form provided by Sourcewell and must comply with Sourcewell’s removal requests as to specific uses of its trademarks or logos.
c. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s Trademarks only in good faith and in a dignified manner consistent with such party’s use of the Trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated.
4. As applicable, Vendor agrees to indemnify and hold harmless Sourcewell against any and all suits, claims, judgments, and costs instituted or recovered against Sourcewell by any person on account of the use of any Equipment or Products by Sourcewell or its Participating Entities supplied by Vendor in violation of applicable United States patent or copyright laws. Vendor’s obligations to indemnify or hold harmless Participating Entities for intellectual property infringement will be as set forth in Vendor’s then-current Communication, Systems & Services Agreement.
5. Termination. Upon the termination of this Contract for any reason, each party, including Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites, and the like bearing the other party’s name or logo (excepting Sourcewell’s pre-printed catalog of vendors which may be used until the next printing). Vendor must return all
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marketing and promotional materials, including signage, provided by Sourcewell, or dispose of it according to Sourcewell’s written directions.
B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released without prior written approval from the Authorized Representatives. Publicity includes notices, informational pamphlets, press releases, research, reports, signs, and similar public notices prepared by or for the Vendor individually or jointly with others, or any subcontractors, with respect to the program, publications, or services provided resulting from this Contract.
C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be approved by Sourcewell. Materials should be sent to the Sourcewell Contract Administrator assigned to this Contract.
D. ENDORSEMENT. The Vendor must not claim that Sourcewell endorses its Equipment, Products, or Services.
14. GOVERNING LAW, JURISDICTION, AND VENUE
Minnesota law governs this Contract. Venue for all legal proceedings out of this Contract, or its breach, must be in the appropriate state court in Todd County or federal court in Fergus Falls, Minnesota.
15. FORCE MAJEURE
Neither party to this Contract will be held responsible for delay or default caused by acts of God or other conditions that are beyond that party’s reasonable control. A party defaulting under this provision must provide the other party prompt written notice of the default.
16. SEVERABILITY
If any provision of this Contract is found to be illegal, unenforceable, or void then both Sourcewell and Vendor will be relieved of all obligations arising under such provisions. If the remainder of this Contract is capable of performance, it will not be affected by such declaration or finding and must be fully performed.
17. PERFORMANCE, DEFAULT, AND REMEDIES
A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and address unresolved contract issues as follows:
1. Notification. The parties must promptly notify each other of any known dispute and work in good faith to resolve such dispute within a reasonable period of time. If necessary,
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Sourcewell and the Vendor will jointly develop a short briefing document that describes the issue(s), relevant impact, and positions of both parties.
2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Vendor may escalate the resolution of the issue to a higher level of management. The Vendor will have 30 calendar days to cure an outstanding issue.
3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the Vendor must continue without delay to carry out all of its responsibilities under the Contract that are not affected by the dispute. If the Vendor fails to continue without delay to perform its responsibilities under the Contract, in the accomplishment of all undisputed work, any additional costs incurred by Sourcewell and/or its Participating Entities as a result of such failure to proceed will be borne by the Vendor.
B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract, or any Participating Entity order under this Contract, in default (unless a force majeure causes the default):
1. Nonperformance of contractual requirements, or
2. A material breach of any term or condition of this Contract.
Written notice of default and a 30 day opportunity to cure must be issued by the party claiming default. Time allowed for cure will not diminish or eliminate any liability for liquidated or other damages. If the default remains after the opportunity for cure, the non-defaulting party may:
x Exercise any remedy provided by law or equity, or
x Terminate the Contract or any portion thereof, including any orders issued against the Contract.
18. INSURANCE
A. REQUIREMENTS. At its own expense, Vendor must maintain insurance policy(ies) in effect at all times during the performance of this Contract with insurance company(ies) licensed or authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better, with coverage and limits of insurance in accordance with the following:
1. Workers’ Compensation and Employer’s Liability.
Workers’ Compensation: As required by any applicable law or regulation.
Employer's Liability Insurance: must be provided in amounts listed below:
Limits:
$1,000,000 each accident for bodily injury by accident
$1,000,000 policy limit for bodily injury by disease
$1,000,000 each employee for bodily injury by disease
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2. Commercial General Liability Insurance. Vendor will maintain insurance covering its operations, with coverage on an occurrence basis. At a minimum, coverage must include liability arising from premises, operations, bodily injury and property damage, independent contractors, products-completed operations including construction defect, contractual liability, blanket contractual liability, and personal injury and advertising injury. All required limits, terms and conditions of coverage must be maintained during the term of this Contract.
Limits:
$3,000,000 each occurrence Bodily Injury and Property Damage $3,000,000 Personal and Advertising Injury
$5,000,000 aggregate for Products-Completed operations
$5,000,000 general aggregate
3. Commercial Automobile Liability Insurance. During the term of this Contract, Vendor will maintain insurance covering all owned, hired, and non-owned automobiles in limits of liability not less than indicated below.
Limits:
$2,000,000 each accident, combined single limit
4. Network Security and Privacy Liability Insurance. During the term of this Contract, Vendor will maintain coverage for network security and privacy liability. The coverage may be endorsed on another form of liability coverage or written on a standalone policy. The insurance must cover claims which may arise from failure of Vendor’s security resulting in, but not limited to, computer attacks, unauthorized access, disclosure of not public data – including but not limited to, confidential or private information, transmission of a computer virus, or denial of service.
Limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate
Failure of Vendor to maintain the required insurance will constitute a material breach entitling Sourcewell to immediately terminate this Contract for default.
B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Vendor must furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Contract Administrator assigned to this Contract. The certificates must be signed by a person authorized by the insurer(s) to bind coverage on their behalf.
Failure to request certificates of insurance by Sourcewell, or failure of Vendor to provide certificates of insurance, in no way limits or relieves Vendor of its duties and responsibilities in this Contract.
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C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE. Vendor agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Vendor’s commercial general liability insurance policy with respect to liability arising out of activities, “operations,” or “work” performed by or on behalf of Vendor, and products and completed operations of Vendor. The policy provision(s) or endorsement(s) must further provide that coverage is primary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds.
D. WAIVER OF SUBROGATION. Vendor waives and must require (by endorsement or otherwise) its workers compensation, commercial general liability, and automobile liability insurers to waive subrogation rights against Sourcewell and other additional insureds for losses paid under the workers compensation, commercial general liability, and automobile liability insurance policies required by this Contract or other insurance applicable to the Vendor or its subcontractors. The waiver must apply to all deductibles and/or self-insured retentions. Where permitted by law, Vendor must require similar written express waivers of subrogation and insurance clauses from each of its subcontractors.
E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this Contract can be met by either providing a primary policy or in combination with umbrella/excess liability policy(ies), or self-insured retention.
19. COMPLIANCE
A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this Contract must comply fully with applicable federal laws and regulations, and with the laws in the states and provinces in which the Equipment, Products, or Services are sold.
B. LICENSES. Vendor must maintain a valid and current status on all required federal, state/provincial, and local licenses, bonds, and permits required for the operation of the business that the Vendor conducts with Sourcewell and Participating Entities.
20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION
Vendor certifies and warrants that it is not in bankruptcy or that it has previously disclosed in writing certain information to Sourcewell related to bankruptcy actions. If at any time during this Contract Vendor declares bankruptcy, Vendor must immediately notify Sourcewell in writing.
Vendor certifies and warrants that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal government or the Canadian
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government, as applicable; or any Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this Contract. Vendor further warrants that it will provide immediate written notice to Sourcewell if this certification changes at any time.
21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER
UNITED STATES FEDERAL AWARDS OR OTHER AWARDS
Participating Entities that use United States federal grant or FEMA funds to purchase goods or services from this Contract may be subject to additional requirements including the procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may also require additional requirements based on specific funding specifications. Within this Article, all references to “federal” should be interpreted to mean the United States federal government.
The following list only applies when a Participating Entity accesses Vendor’s Equipment, Products, or Services with United States federal funds.
A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60-
1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor.” The equal opportunity clause is incorporated herein by reference.
B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal program legislation, all prime construction contracts in excess of $2,000 awarded by non- federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. § 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5, “Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractors must be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not less than once a week. The non-federal entity must place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditioned upon the acceptance of the wage determination. The non-federal entity must report all suspected or reported violations to the federal awarding agency. The contracts must also include a provision for compliance with the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that
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each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of the compensation to which he or she is otherwise entitled. The non-federal entity must report all suspected or reported violations to the federal awarding agency. Vendor must be in compliance with all applicable Davis-Bacon Act provisions.
C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).
Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. This provision is hereby incorporated by reference into this Contract. Vendor certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Vendor must comply with applicable requirements as referenced above.
D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. Intentionally Omitted.
E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require the non-federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal awarding agency and the Regional Office of the Environmental Protection Agency (EPA). Vendor certifies that during the term of this Contract will comply with applicable requirements as referenced above.
F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award (see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R. §180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3 C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549. Vendor certifies that neither it nor its principals are presently debarred, suspended, proposed for
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debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency.
G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Vendors must file any required certifications. Vendors must not have used federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any federal contract, grant, or any other award covered by 31 U.S.C. § 1352. Vendors must disclose any lobbying with non-federal funds that takes place in connection with obtaining any federal award. Such disclosures are forwarded from tier to tier up to the non-federal award. Vendors must file all certifications and disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. § 1352).
H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Vendor must comply with the record retention requirements detailed in 2 C.F.R. § 200.333. The Vendor further certifies that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after grantees or subgrantees submit final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed.
I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Vendor must comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act.
J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Vendor must comply with all applicable provisions of the Buy American Act. Purchases made in accordance with the Buy American Act must follow the applicable procurement rules calling for free and open competition.
K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Vendor agrees that duly authorized representatives of a federal agency must have access to any books, documents, papers and records of Vendor that are directly pertinent to Vendor’s discharge of its obligations under this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right also includes timely and reasonable access to Vendor’s personnel for the purpose of interview and discussion relating to such documents.
L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is a state agency or agency of a political subdivision of a state and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a
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satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials identified in the EPA guidelines.
22. CANCELLATION
Sourcewell or Vendor may cancel this Contract at any time, with or without cause, upon 60 days’ written notice to the other party. However, Sourcewell may cancel this Contract immediately upon discovery of a material defect in any certification made in Vendor’s Proposal.
Cancellation of this Contract does not relieve either party of financial, product, or service obligations incurred or accrued prior to cancellation.
Sourcewell Motorola Solutions, Inc.
By: __________________________ By: __________________________ Jeremy Schwartz Carrie Hemmen
Title: Chief Procurement Officer Titl e: MSSSI Territory Vice President & Director of Sales
Date: ________________________
Date: ________________________
Approved:
By: __________________________
Chad Coauette
Title: Executive Director/CEO
Date: ________________________
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Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.
199
Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.
Table 148: Depth and 8readth of Offered Equipment Products and Services Indicate below if the listed types or classes of equipment, pr oducts, and services are offered within your proposal. Provide ad ditional comments in the text box provided, as necessary.
Line
Item Category or Type Offered * Comments
67 Fire or EMS station alerting
or paging systems
Yes
No
Yes. We partner with Mach Alert to provide Fire Station Alerting solutions. * 68 Connectivity and
interoperability devices,
hardware and equipment
Yes
No
Yes. We are offering Critical Connect as our system to system interoperability solution, as well as control station radios to tie in legacy fr equencies to current radio systems.
*
69 Airborne, marine, and
underwater communication
systems
Yes
No
No.
*
70 Services related to lines 67,
68 and 69 above
Yes
No
Yes. We have included the necessary services to implement and maintain the solutions mentioned in lines 67 & 68. *
Table 15: Industry Specific Questions
Line
Item Question Response *
71 Describe the interoperability of
your products and services with
other equipment, software, and
systems, as applicable
Because we follow industry standards across our portfolio, our products are fully interoperable with other systems/devices that follow the definition in the specific standard in question. The standards the our products and solutions follow are listed in Line Item 73. Additionally, our services providers maintain certifications required within each solution (certifications are detailed in Line Item 14). *
72 Describe how your products
and services integrate with
other communications and
technology components (e.g.,
CAD, RMS, LMR, etc.)
Aside from meeting what the applicable standard defines for its interoperability requirements, Motorola Solutions has created an end-to-end platform that integrates our solutions from the time someone picks up the phone to dial 911 until case closure. These solutions include, but are not limited to Radio, 911 call handling, CAD, Records Management, Body Worn and In-Vehicle Cameras, Digital Evidence Management, Video Security, License Plate Recognition, Situational Awareness, and Broadband Communications. Because these are all solutions that we develop, we are creating integrations and are not limited to interfacing different solution together. Interfacing typically limits the communication between two solutions because it uses the least common denominator of the information that can pass between to solutions from different vendors. The integrations that we have, and continue, to develop are allowing for greater efficiencies as our customers do their jobs.
We have also created a solution called CommandCentral Aware that allows for our radio system to integrate with other vendors CAD and Video solutions to create situational awareness for our customers as the approach a scene.
73 Describe how your products
and services conform to
applicable industry standards
and required specifications.
The systems and equipment included in this response fully comply with one of the following standards; Project 25 (P25) - http://www.project25.org/, Digital Mobile Radio (DMR) - https://www.dmrassociation.org/dmr-standards.html, and Citizens Broadband Radio Service (CBRS) standards - https://www.ecfr.gov/cgi-bin/text-idx?
SID=960a62ced28f9e89c169ed12daafa030&mc=true&node=pt47.5.96&rgn=div5. 74 Describe your use of
installation or service partners,
if applicable.
Motorola Solutions utilizes both certified internal employees as well as our certified service partner shops to do installs and maintenance. Deciding which we utilize on each opportunity is dependent on the customer, if they have a preference, and the type of project.
Exceptions to Terms, Conditions, or Specifications Form Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the contract text.
200
Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.
Documents
Ensure your submission document(s) conforms to the following :
1. Documents in PDF format are preferred. Documents in Wo r d, Excel, or compatible formats may also be provided.
2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure t
hat the uploaded document(s) are not either defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell.
3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcewell.
4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. I f the zipp
ed file contains more than one (1) document, ensure each document is named, in relation to the submission format item respo nding to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan." Financial Strength and Stability (optional)
M
arketing Plan/Samples (optional)
WMBE/MBE/SBE or Related Certificates (optional)
Warranty Information (optional)
Pricing - Sourcewell RFP 042021 Pricing.pdf - Monday April 19, 2021 18:16:04 Upload Additional Document - Sourcewell RFP 042021 Proposal Document.pdf - Monday April 19, 2021 18:19:49
201
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Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.
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Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.
203
Rev. 7/2022 1
CONTRACT EXTENSION
Contract Number:
Sourcewell and
202 12th Street Northeast
P.O. Box 219
Staples, MN 56479
(Sourcewell) (Vendor)
have entered into Contract Number: 110719-
for the procurement of:
The Contract has an expiration date of Decemb r, but the parties may extend the Contract by mutual consent.
Sourcewell and Vendor acknowledge that extending the Contract benefits the Vendor, Sourcewell and Sourcewell’s Members. Vendor and Sourcewell agree to extend the Contract listed above for an additional period, with a new Contract expiration date of Dece mber , . All other terms and conditions of the Contract remain in full force and effect.
Sourcewell
________________________________
Authorized Signature
________________________________
Name
________________________________
Title
________________________________
Date
________________________________
Authorized Signature
________________________________
Name
________________________________
Title
________________________________
Date
Docusign Envelope ID: 9ACE0E39-E376-4C2C-9F65-6D36818672A3 2025-06-23
Chief Operating and Procurement Officer
Jeremy Schwartz
500 W Monroe St
Motorola Solutions
3/24/2025 | 12:46 PM CDT
60661-3671
Public Safety Communications Technology and Hardware Solutions Chicago, Illinois
2026-06-23
042021-MOT
042021-MOT
3/25/2025 | 1:11 PM CDT
Scott Lees
RVP
204