FIRST AMENDMENT TO THE AGREEMENT BETWEEN THE CITY OF SOUTH
SAN FRANCISCO AND JOBTRAIN
THIS FIRST AMENDMENT TO THE PROFESSIONAL SERVICES AGREEMENT is made at South San Francisco, California, as of April 14, 2022 by and between THE CITY OF SOUTH SAN FRANCISCO (“City”), and JobTrain (“Contractor”), (sometimes referred together as the “Parties”) who agree as follows:
RECITALS
A. On April 14, 2021, City and Contractor entered that certain Professional Services Agreement (“Agreement”) whereby Contractor agreed to provide workforce development support services in South San Francisco. A true and correct copy of the Agreement and its exhibits is attached as Exhibit A to the Resolution.
B. City and Contractor now desire to amend the Agreement.
NOW, THEREFORE, for and in consideration of the promises and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, City and Contractor hereby agree as follows:
1. All terms which are defined in the Agreement shall have the same meaning when used in this Amendment, unless specifically provided herein to the contrary.
2. Section 1: Term. The term of the First Amendment shall expire on April 14, 2023.
3. Section 2: Compensation. Section 2 of the Agreement shall be amended such that the City agrees to pay Contractor a sum not to exceed $469,200, for the second year of services.
Contractor agrees this is the City’s total contribution for payment of costs under the Agreement unless additional payments are authorized in accordance with the terms of the Agreement and said terms of payment are mutually agreed to by and between the parties in writing.
4. Scope of Services. The Scope of services is amended and attached as Exhibit B to this Amendment, referenced as the second year of services.
All other terms, conditions and provisions in the Agreement remain in full force and effect. If there is a conflict between the terms of this Amendment and the Agreement, the terms of the Agreement will control unless specifically modified by this Amendment. [SIGNATURES ON THE FOLLOWING PAGE]
Dated:
CITY OF SOUTH SAN FRANCISCO CONTRACTOR
By: By:
City Manager
Approved as to Form:
By:
City Attorney
1 Ernesto Lucero
City of South San Francisco
400 Grand Ave
South San Francisco, CA 94080
From: JobTrain
Contact: Barrie Hathaway
Email: [email protected]
RE: Economic Advancement Center – Partnership for Workforce Development Dear Ernesto:
JobTrain is pleased to continue our work into the second year of our partnership with the City of South San Francisco. This year it is our plan to widen and deepen the rapid employment services, career training, and supportive services provided from the Economic Advancement Center. Our first year brought wonderful results, which are still improving each day, including reaching 85% of our enrollment goal, 50% of our rapid employment goals and providing over 200 services in just the first ¾ of our first year.
We have also learned several facts through our research that will drive and guide our scope of work for FY23.
Educational attainment is lower in South City compared to the greater San Mateo County. High school diploma attainment rate has decreased in recent years. Jobs in Manufacturing, Wholesale Trade, Transportation and Warehousing, and Professional, Scientific, and Technical Services make up a significantly larger proportion of the city’s industry mix compared to the rest of San Mateo County and the national average. 41 percent of the city’s residents work in occupations that are typically associated with lower wages (administrative support, production, transportation, and nonprofessional service occupations such as personal services, building and grounds cleaning and maintenance, and protective services)
This scope of work aligns with the implementation of the long-term workforce development strategy we developed through input from the community, employers, and the city’s project team. JobTrain’s goal is to set the course for a long-standing partnership that will reduce unemployment and increase the economic well-being of South San Francisco residents.
Barrie Hathaway, CEO
2 EXHIBIT B
Partnership for Workforce Development
Project Scope of Work
JobTrain officially started seeing clients July 1. The first 2 ½ months were spend identifying a temporary location to provide programs and services and hiring our South San Francisco team. To date, JobTrain has served 87 South San Francisco residents in a rapid response mode focused largely on rapid employment and supportive services, job placement, provided access to JobTrain’s programs, services and career training through our Menlo Park location. We have to date, conducted 3 cohorts of Transportation, Distribution and Logistics pre-apprenticeship training at our South San Francisco office located in the Economic Advancement Center at 366 Grand Avenue.
Workforce Development Strategy (Implementation)
Working with South San Francisco’s Economic and Community Development Department (ECDD), JobTrain began developing workforce strategies and priorities for training and preparing unemployed and underemployed residents for employment during the economic recovery from COVID19. This strategy aligns workforce and training programs and services with the workforce needs now and in the future. In crafting this strategy, JobTrain engaged in several local stakeholder meetings, discussions with business leaders, reviewed prior economic development and other planning documents, conducted indepth economic and trend analysis, and demographic profile of the city. Trend analysis and budgetary data analyses informed the development of a strength, weakness, opportunity, and threat (SWOT) analysis conducted with the city’s ECDD. This workforce development strategy is meant to be flexible and adjustable based on feedback from the community and outcome attainment. In December 2021, a draft of the strategy was submitted to the city. The 3-year strategy will be revisited and adjusted on a semi-annual basis during this three-year period. As new workforce data, trends, emerging industries, and employer skills need change, so too will the workforce development strategy.
Our performance metrics will include enrollment in job readiness services and rapid employment services, enrollments in short-term skills upgrade trainings, completion of career pathway trainings, job placement, average wages and employer engagement.
FY22 Program Outcomes
JobTrain began delivering remote services July 1,2021 and opened a temporary Career Center location at the Magnolia Senior Center. To date, JobTrain has provided 87 clients with rapid employment and job readiness services, skills upgrade workshops, supportive services, job placement and job retention services. Our target goal of residents served in FY22 is 100. Currently, we have assisted and supported 28 residents find employment; and 9 enroll and complete career pathway and skills upgrade training.
The average wage for those who have secured employment is $22.70.
The residents seeking job search and career training services come from various cultural backgrounds and work experiences with a considerable number of individuals facing multiple barriers to employment, including limited English proficiency, not having work authorization in the US, and low levels of educational attainment relative to the workforce needs of growing industries of the area, especially in Healthcare, Biotechnology, and Information industries. JobTrain has secured funding to launch its first South San Francisco career pathway training in the Health Care field. Based on national and county-wide data from the healthcare sector, medical assistants are an in-demand occupation needed in small medical offices, hospitals, and clinics. We will launch this career pathway training in late spring or early summer 2022.
3 Services Provided to South San Francisco Residents
Skills assessment, evaluation, and support in upgrading basic job skills: Every new client is provided an orientation to the programs and services we offer at our career centers. The orientation is the beginning of our Employment Service Plan (ISP). During this engagement, we are assessing the client’s employment and/or training preference, education or skills gaps, selfefficacy, and other barriers they have that could prevent them from achieving their goals. We use the CASAS and Wonderlick tests to inform us of the client’s current education levels in reading and numeracy. We offer skills upgrade classes (reading and math tutoring, GED, or High School Equivalency) to improve their skills to make them more marketable to employers. The ISP allows for transparency and a roadmap to what is agreed to by the client and their case manager and strategies on which to proceed.
Orientation and Case Management access to Career EDGE: Case managers orientation to our programs and services includes information to our online platform of services. Clients are given a tutorial on the classes and workshops that are conducted by JobTrain staff—workshops e.g., interview preparation, zoom online interviewing etiquette, how to respond to difficult questions (incarceration, gaps in employment history). We provide access to Career EDGE—our online workforce development platform that allow clients to access the platform from their PC, laptop, iPad, or cellphone. On Career EDGE, case managers as a part of the client’s orientation/ISP development can assign modules to get their clients work ready. Modules include interview simulator, resume simulator, job search strategies, a personal portal to store badges, resumes and cover letters and the ability for employers to search resumes for candidates, and schedule virtual interviews—all done on the online platform.
Occupational/Work Readiness Assessments: JobTrain’s assessment establishes a threshold for essential skills and personal readiness for clients ready to move into competitive employment.
The assessments discover how clients would react in each scenario, what they think is the most appropriate response to a particular set of circumstances, and their own on-the-job ethics and priorities. This assessment is a part of the clients Individual Service Plan (ISP). However, this assessment may not be needed for clients who have had a solid employment history and are just looking to find a better job.
Career Coaching: Our career coach/advisors work with clients to understand their career aspirations and advises them on the education and experience needed to attain that career. If one of our clients does not know what career they are interested in, the advisor may give the person a career interest test or career aptitude test to help with the discovery process. Work Readiness Workshops/Activities (group and 1:1): Our workplace readiness traits describe several commonly expected skills that employers seek from most employees. Work readiness skills are a set of skills and behaviors that are necessary for any job. These activities and workshops help our clients learn how to interact with supervisors and co-workers. They help reinforce the importance of timeliness and build an understanding of how our clients are perceived by others. Employers value employees who can communicate effectively and act 4 professionally. No matter what technical skills a job may require, every job requires good social skills/interpersonal skills.
Job Development: JobTrain Career Developers help students gain job skills during and after training, including providing resume assistance, mock interview skills and essential skills (soft skills) trainings. Career Developers also follow-up with graduates after graduation, to provide additional supports and guidance of career advancement. Job Placement: JobTrain Career Developers help individuals find a career path that has opportunity for advancement. For graduates of our full-time Career Trainings, clients are placed in jobs in Healthcare, Culinary Arts, IT Support, and the Building Trades. In FY20, 80% of graduates were placed in a job with an average wage of almost $22 per hour. For clients who need rapid employment, JobTrain staff connect provide individuals with job readiness services and place in employment matched to their skills.
Career Training: JobTrain full-time (11 weeks) Career Trainings are: Building Maintenance; Certified Nursing Assistant; Culinary Arts; IT Service & Support Training; Medical Assistant; and Project Build: Carpenters Pre-Apprenticeship. Essential Skills are embedded in Career Trainings, on topics such as goal setting, conflict resolution, and how to work in teams. Until we identify specific career training programs for South San Francisco, JobTrain will provide access to these programs in Menlo Park.
Program Design and Maintenance/Improvements
Employer Panels: JobTrain has Technical Advisory Committee’s (TAC) that are a part of our employer engagement strategy. The TAC advises us on trends in industries, current and future skill required in their sectors, and employers who hire our clients or have the capacity to hire our clients. These employers from large and small business help and inform our program components and guide our implementation and growth. From these groups we: engage with employers who offer real-time perspective on employment trends, challenges and opportunities; build relationships with their companies so that we can increase hiring from our client pool; create a dialog with business/employer partners that may provide us with an opportunity to influence their hiring decisions such as working with us on solutions for employing our undocumented clients; better understand their hiring needs and open the possibility of JobTrain creating custom rapid-employment training programs-- providing this service to the employer and enhancing job opportunities for our clients; and, build partnerships with employers which allows us to focus on developing job opportunities as well as helping clients to advance in their companies. Our rapid employment mantra is: Get a Job, Get a Better Job, Get a Career.
Securing Funding: JobTrain has secured a grant from the California Workforce Development Board with the support of State Senator Josh Becker which will be allocated to our workforce development activities in South San Francisco. We have applied for and received $200,000 in state Workforce Accelerator Grants, and have several grants being process to secure additional 5 funds for our work. These sources include Employment Training Panel (ETP), and tuition reimbursement through WDB/ETPL sources, among others.
JobTrain Staff
The primary point of contact for this project will be JobTrain’s Regional Director, Julia Horiuchi. Julia has led the operation first at the Magnolia Senior Center and the move into the Economic Advancement Center.
Barrie Hathaway, JobTrain’s President, and CEO leads the strategic direction with the project team--keeping an eye on the big picture of our work in South San Francisco, and how that work can spark a regional workforce development strategy that aligns and complements the workforce efforts in other cities in North San Mateo County. Barrie is a seasoned and passionate leader in the field of economic and workforce development and has built a career advising the field.
Art Taylor, Chief Strategy Officer, led JobTrain’s expansion into South San Francisco. Art directs and guides the team with the community outreach strategy, collects and reviews archive plans and documents, the collection of data, analytics and serves as the chief liaison with the city officials. Art works with our impact and evaluation team as they gather demographics, local and regional workforce and economic trends, projections, and business sector performance data. Art supports the project team, with expertise in program design and development, strategy, and project planning.
Julia Horiuchi, Regional Director manages the implementation of the business and stakeholder engagement strategy, lead the operation of the new Career Center, and guides any adjustments or shifts in the strategy where needed. With her team of Employment Specialist, Julia will take her experience as a fortune 400 recruiter and together they will work with residents who need skills upgrades, work readiness activities, career training, job search strategies and job placement through our rapid employment model.
Lisa Kulka, Research, and Impact Manager is an integral part of the project team. Lisa is responsible for the management and coordination of internal and external research. With an eye towards impact, Lisa keeps an eye on the big picture and when the data and research analysis requires a shift in direction, she provides skillful counsel with real-time information which can influence the strategy used and activities performed to provide this workforce development strategy.
Amanda See, Employment Specialist is responsible for direct program delivery to individuals seeking job readiness coaching and rapid employment resources in Spanish and English. The Career Center benefits from her past work in Human Resources with the City of Redwood City and her experience designing and delivering workforce development programs in King County. Walter Manuofetoa, Employment Specialist and longest tenured JobTrain employee is responsible for direct program delivery including rapid employment services, job placement and career coaching. Walter’s community orientation, being born and raised in north San Mateo County, and his previous work with the Peninsula Conflict Resolution Center make him an asset to the Career Center’s operations.
6 Summary of Activities and Outcomes Projected for FY23 The project activities in year 1 were aggressive due to the current economic climate and our collective sense of urgency. In year 2 you will see our plan to maintain an aggressive approach to this work as identified in the 3-year Workforce Development Strategy we drafted. (The strategy is working its way through the city’s Community Economic Development Division for final approval process). With the additional resources we have secured, we will expand our staffing to accommodate the increased number of residents served and the enhanced activities, programs and services offered.
FY 23 Project Budget Summary
The project budget (see Exhibit B) necessitates the hiring of one a front desk Receptionist and one additional Employment Specialist/Supportive Service staff person to assist with the increased number of residents we project to serve, and to work with residents needing support services with e.g., securing identification, work attire, starter tools, transportation support, test certifications and tuition. In addition, we will offer a healthcare career pathway training (Medical Assistant) for residents which will require that we hire an instructor and a career counselor. The capacity of the Medical Assistant class will be 20 per cohort and, once established, will offer 4 cohorts per year. We will increase our number of clients served by 25 and continue delivering customized one on one employment counselling and job placement services. With the addition of JobTrain’s online career portal, Career Edge, we will continue to enroll more clients who are comfortable with low-touch engagement while they focus on online training and resources.
The budget for FY23 assumes the city will maintain its current level of funding at $403,917. Funds totaling $65,284 not used in FY22 due to a delay in finding a temporary location and the hiring of staff will roll over to this scope’s budget. We will:
Add new (1) Front Desk Receptionist for the Economic Advancement Center Add new (1) Employment Specialist/Supportive Service Counselor Add new (1) Medical Assistant career pathway training to our service offerings at a cost of $260,000 dollars a year [4 cohorts]. The cost of the training will be covered by funding JobTrain received from the California Workforce Development Board. [staff required (1) instructor and (1) career pathway counselor]
Add 3 – 4 cohorts of Transportation, Distribution and Logistics Pre-apprenticeship training—cost covered by JobTrain securing $200,000 State Workforce Accelerator Grants.
Add $50,000 in leveraged value (cost covered by JobTrain’s existing programs) for career training for up to 10 South San Francisco clients at JobTrain’s Menlo Park headquarters in any of our six career pathway training programs. (Current training pathways include Medical Assistant, Certified Nursing Assistant, Information Technology, Carpenter’s Pre-apprenticeship, Building Maintenance, and Culinary Arts.) 7 Partnership for Workforce
Development Project Budget
City of South San Francisco
April 2022 – April 2023
Budget Detail
Start-Up
Personnel (Program Support) $74,333 (1) New Reception
Operational Costs $3,750
Marketing $5,800 Collateral, Publications, Social Media, Partner Outreach
Supplies $2,667
Subtotal $86,550
Rapid Response Program Ops
Personnel $359,400 Direct staff: Program Director, Employment Specialists
Operational Costs $10,750 Direct Staff Technology and Office Supplies Client Supports $15,000 Direct supports for clients (e.g. travel vouchers, training tuition, certification)
Subtotal $382,650
Client Supports $65,284
TOTAL $469,200 South San Francisco Contribution