Taylor Coutts, Hotline Program Manager
Crisis Intervention and Suicide Prevention [email protected] Introduction to 988
Teen Crisis Services
Peer-supported crisis text and chat for teens 13 years old and up Youth Stabilization Opportunity and Support (YSOS)
24/7 Mobile Response for SMC Youth ages 0-25Partners with Family Urgent Response System (FURS)
24/7 Crisis Intervention and Suicide Prevention Hotline Receives local crisis calls
Receives calls into 988 with 650 and some 415 area codes The StarVista crisis center
24/7 Crisis Hotline
24/7 Suicide Crisis Hotline for San Mateo County
650-579-0350
What We Provide:
Over-the-phone crisis intervention
Local resources and information
Suicide risk assessment
Dispatching of Youth SOS
Emotional support
Limited follow-up
3rd suicide hotline created in California
Oldest program of StarVista
We answer around 13,000 calls annually
Founded in 1966 by suicide prevention pioneer Charlotte Ross
Been with CISPC since May 2021
Foster mama and military spouse
Lover of dogs, appetizers, baseball, warm weather and the beach Been with CISPC since 2006
Trains all new counselors
Teaches Philosophy at Foothill College
Meet The Hotline Team
9 Hotline Staff Counselors
6 Youth SOS Staff
4 Active Volunteers
Volunteer Coordinator
Hotline Workers
Taylor Coutts, ASW
Program Manager
David Hoekenga
Lead Counselor
Goals of the Bill:
3-digit number for anyone experiencing or know someone experiencing a suicidal, mental health and/or substance use crisis Collaboration between all parts of the crisis system- including mobile crisis teams Crisis Lines to have access to bed/service availability Data collection across systems to understand efficacy
Diversion of mental health calls without imminent safety concerns from 911 to 988 What is AB988 and the Miles Hall Lifeline Act?
California bill that aligns with federal mandate to implement a 3-digit number for mental health crisis response and will initiate the state to promote collaboration between 911, 988 and county behavioral health crisis services 988: “I’m Just A Bill”
The National Lifeline: A network of 200 call centers providing 24/7, free and confidential support. In FY21, the Lifeline received roughly 3.6 million contacts. 988 is now the 3-digit number for anyone experiencing a suicidal, mental health and/or substance use crisis Calls to 988 are forwarded to the nearest Crisis Center based on the area code of the caller.
At this time, most local calls to the National Suicide & Crisis Lifeline with the 650-area code are routed to the StarVista Crisis Center
PRESENTED BY ZENA
PRESENTED BY ZENA
WHAT IS 988?
Introducing the 988 Suicide & Crisis Lifeline
A strengthened and expanded Lifeline infrastructureto respond to crisis calls, texts, and chats anytime A robust system that provides the crisis care needed anywhere in the country July 16th, 2022
988 Crisis Line launches
July 2024
Increased coordination between crisis centers, 911, 988 Next 5+ Years
Statewide direction on 911, 988, and county behavioral crisis services collaboration and new technologies on how to route calls June 2022
System consultation with all 13California Crisis Center began July-Dec 2022
Potentially receiving new technology on how to route calls and training platform July 2023
StarVista Crisis Center to start 988 text services
988 Roadmap
Short-Term Goal (Now)
Long-Term Vision (Next 5+ Years)
Highlights of 988 on STARVISTA’S CRISIS CENTER
Call Volume
Expected 30% increase in call volume, many being first time callers Currently up 30-70 calls per week since 988 launch
Hiring
Intervention
We practice least invasive interventions for callers in crisis with most of our calls ending in successful phone de-escalation, agreement to safety, and connecting the caller to next avenues of support.
Currently, the number of calls we need to refer to 911 is around 2% and we plan to continue this practice with the introduction of 988 The StarVista Crisis Center and 988 does not have the ability to use geolocation or “track” a caller We have hired three additional counselors and are hiring for one more as well as one volunteer coordinator
AB988
https://openstates.org/ca/bills/20212022/AB988/
Miles Hall Foundation
https://www.themileshallfoundation.org/
988 FAQ
https://www.samhsa.gov/find-help/988/faqs
988 Social Media Toolkit
https://www.samhsa.gov/find-help/988/partner-toolkit
San Mateo Crisis Center
https://sanmateocrisis.org/
Learn More
Taylor Coutts, Program Manager
Crisis Intervention and Suicide Prevention [email protected] Q&A Session