City of South San Francisco
Tamiko Huey, Management Analyst II
December 14, 2022
Promotores
Program
2022
What the
Promotores
do
1 Agency Referrals: More than just a handing out a contact 2 Individual Consultations: Focused on whole person care 3 Translation: Verbal and written between client and agency 106
Unique clients (not including businesses)
91%
+1,600 hours
Clients indicate Spanish as their primary language
Over 1,600 hours of service to the community
How Promotores meet clients
Business Community Event Community
Learning Center
Economic
Advancement
Center
Grand Avenue
Library
Other Phone Resident’s Home School
Client Demographics
Gender Language
Age
Woman 52%
Man 48%
Vietnamese 1% English 8%
Spanish 91%
Top 3 Service Requests
Food
One-time food
pick-up, ongoing
and long term
support
Health
Health insurance,
mental health, and
immediate medical
attention
Housing
Rental assistance
and seeking
affordable housing
Initial Requests
Employment Assistance Food Health Housing Legal Aid Other Transportation Utilities Actual Services Received
Employment Assistance Food Health Housing Legal Aid Other Transportation Transportation Utilities Client Satisfaction Survey
Average satisfaction Learned about a new service Increase in confidence Clients reported feeling 53%
more confident in seeking or
using services provided by the
Promotores.
9.03 73%
Scaled 1-10
53%
“I’m very thankful because even though we don’t know
each other I have received help in such a great manner.
Thank you for your kindness, listening, and helping me
to fill out the application and pick up the boxes of
food. You will always be in my heart and mind. Thank
you again for help with food, obtain medical help and
the rent. Thank you very much.”
— J.A
“First of all, I want to say thanks to the City of South San Francisco for the Promotores Program. Special
thanks to Marisol Durand. Her support help me to
receive information and benefits such as health,
food, taxes, and rent. I’m very thankful to everyone.
Thank you for having promotores and support our
community ”
— P.E
“I want to thank Mrs.Marisol Durand for all of the
orientation help and support provided by her. It truly
meant a lot for me and my family, we were facing a very difficult situation thanks to her and the program she
represents, we were able to seek the help we needed.
Me and my family are very appreciative of Mrs. Durand
and wish her and this program the very best and hope it continues to help people and families”
— S. Family
Advocacy for the Community
Breaking down language barriers
Elevating community concerns
Bringing services closer to the community
Thank you!
Questions?
Learn more about the Promotores Program at
https://www.ssf.net/home or scan the QR code
below