PROMOTORES
PROGRAM
YEAR 2 UPDATE
City of South San Francisco
Katie Donner, Management Analyst I
Economic and Community Development Department
March 13, 2024
1 Government Code Section 54957.5
SB 343 Item Agenda: 03/13/2024
REG CC - Item 15
COMMUNITY
CONTACT CASES
Total Cases
February 2022-May 2023 June 2023-January 2024
February 2022-May 2023 (Last Report to City
Council): 169 Clients Served (53%)
• Average of 11 Clients per Month
June 2023-January 2024: 150 Clients Served (47%)
• Average of 19 Clients per Month
Total Cases: 319 Clients
2 INITIAL SERVICES REQUESTED VS.
ACTUAL SERVICES RECEIVED
0 20
40 60
80 100
120
140
160
Services Requested vs. Received
Requested Received
Requested/Received:
• Food – 147/69 (47%)
• Employment Assistance – 71/19 (27%)
• Health – 139/48 (35%)
• Housing – 65/17 (26%)
• Legal Aid – 73/27 (37%)
• Other – 42/19 (45%)
• Transportation – 15/6 (40%)
• Utilities – 10/3 (30%)
3 GENDER
• 163 (51%) FEMALE CLIENTS
• 157 (49%) MALE CLIENTS
Gender
Female Male
4 AGE OF CLIENTS
0 10
20 30
40 50
60 70
80 Under 18 19-29 30-39 40-49 50-59 60-69 70-79 Over 80 Clients
Clients
• Under 18 – 6 (2%)
• 19-29 – 69 (24%)
• 30-39 – 42 (14%)
• 40-49 – 66 (23%)
• 50-59 – 41 (14%)
• 60-69 – 34 (12%)
• 70-79 – 13 (4%)
• Over 80 – 20 (7%)
5 LANGUAGE
• Spanish – 293 (93%)
• English – 18 (6%)
• Other – 2 (1%)
• Vietnamese – 1 (0%)
• Chinese – 1 (0%)
Language
Spanish Vietnamese Chinese English Other
6 FIRST TIME MEETING
• Yes – 304 (96%)
• No – 14 (4%)
First Time Meeting
Yes No
7 CASE STATUS
• New – 139 (43%)
• Open – 49 (15%)
• Closed – 132 (41%)
0 20
40 60
80 100
120
140
160
Case Status
New Open Closed
8 SERVICES RENDERED
• Agency Referrals – 105 (20%)
• Application Assistance – 90 (17%)
• Direct Food Referrals – 63 (12%)
• Individual Consultation – 88 (17%)
• Other – 19 (5%)
• Technology Assistance – 70 (13%)
• Translation – 85 (16%)
0 20
40 60
80 100
120
Services Rendered
Services Rendered
9 CLIENT TESTIMONIAL
The promotores helped me and provided technical assistance and translation assistance for me. Today I received my work permit and my social security number, which will help me find work and obtain a better future. – Martha, South San Francisco
10 CLIENT TESTIMONIAL
I am extremely grateful to the Promotores of South San Francisco for helping us get a job at Embassy Suites. – Rosario, South San Francisco
11 CLIENT TESTIMONIAL
The promotores assisted me with application assistance and language translation from English to Spanish, and also assisted me with my job search and applying at different locations for work.
Because of them, I now have a job at Sprouts. – Laura, South San Francisco
12