SECOND AMENDMENT TO THE AGREEMENT BETWEEN THE CITY OF SOUTH SAN FRANCISCO AND SPERIDIAN TECHNOLOGIES, LLC.
THIS SECOND AMENDMENT TO THE SERVICES AGREEMENT is made at South San Francisco, California, as of October 15, 2026, by and between THE CITY OF SOUTH SAN FRANCISCO (“City”), a municipal corporation, and Speridian Technologies, LLC. (“Contractor”), (sometimes referred together as the “Parties”) who agree as follows:
RECITALS
A. On December 3, 2024, City and Contractor entered into that certain Services Agreement (“Agreement”) whereby Contractor agreed to provide Clariti Land Management Permitting Implementation Services. On April 23, 2026, City and Contractor entered into the First Amendment to the Services Agreement. A true and correct copy of the Agreement, as amended, and its exhibits is attached as Exhibit A.
B. City and Contractor now desire to further amend the Agreement.
NOW, THEREFORE, for and in consideration of the promises and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, City and Contractor hereby agree as follows:
1. All terms which are defined in the Agreement and First Amendment shall have the same meaning when used in this Second Amendment, unless specifically provided herein to the contrary.
2. Section 2: Compensation. Section 2 of the Agreement shall be amended such that the City agrees to pay Contractor up to $1,216,500, with the understanding that up to $934,380.30 has already been paid to Contractor.
Contractor agrees this is the City’s total contribution for payment of costs under the Agreement unless additional payments are authorized in accordance with the terms of the Agreement and said terms of payment are mutually agreed to by and between the parties in writing.
3. Scope of Services. The Scope of services is amended and attached as Exhibit B to this Amendment.
All other terms, conditions and provisions in the Agreement remain in full force and effect. If there is a conflict between the terms of this Amendment and the Agreement, the terms of the Agreement will control unless specifically modified by this Amendment. [SIGNATURES ON THE FOLLOWING PAGE]
Dated:
CITY OF SOUTH SAN FRANCISCO CONTRACTOR
By: By:
Name: ____________________________
Attest: Title: _____________________________
Company: _________________________
_______________________________
City Clerk Date: _____________________________
Approved as to Form:
By:
City Attorney
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
EXHIBIT A
Change Order 4 – South San Francisco
Speridian Technologies, LLC Page: 1
CHANGE ORDER FORM
This Change Order No. 004 (“Change Order”), effective on November 1, 2026 (“Effective Date”), is made to South San Francisco Services Agreement dated December 3, 2024 (“SOW”) between City of South San Francisco (“Customer”) and Speridian Technologies, LLC (“Provider”). This Change Order shall be governed exclusively by the SOW and this Agreement.
• Describe services or changes requested and the reason for the change (attach additional pages if necessary).
Speridian has implemented the Clariti software platform for the City of South San Francisco in accordance with the requirements documented in the approved Functional Design Documents (FDDs), Business Requirements Document (BRD), and Change Order No. 003. The system went live in September 2026, and Speridian has been providing Hypercare support to stabilize the system and support City staff through the transition.
Hypercare Progress Summary
Hypercare began on September 14, 2026. As of October 5, 2026, City staff have reported 210 Hypercare items, and 149 (71%) have been resolved (status of Ready for Prod, Closed, Completed, Duplicate, or Invalid).
Type Total Resolved Open Possible Move to
Parking Lot Being Worked
Bug 78 67 11 0 11
User Story 132 82 50 34 16
Total 210 149 61 34 27
New items reported have tapered off each week, an indication that the system is stabilizing:
Hypercare Week Dates New Items Reported
Week 1 September 14 – 20 125
Week 2 September 21 – 27 42
Week 3 September 28 – October 4 34
Week 4 (in progress) October 5 – 11 9 (as of October 5) Key Hypercare results:
• 67 of 78 bugs (86%) have been resolved.
• Setting aside the 34 user stories identified as possible Parking Lot items, 85% of in-scope Hypercare items have been resolved (149 of 176).
• The most urgent items were handled first. As of the October 2 data extract, 64 of 79 Priority 1 items were resolved.
• All data conversion items and 94% of user training items have been resolved (October 2 data extract).
• Weekly new items fell from 125 in Week 1 to 34 in Week 3, a 73% reduction. • In addition to Hypercare items, Speridian has worked 14 Parking Lot items during the Hypercare period, 6 of which are built, tested, and ready for production.
EXHIBIT B
Change Order 4 – South San Francisco
Speridian Technologies, LLC Page: 2
• 5 items are currently blocked pending responses from the City.
Hypercare items have been addressed according to the following criteria: bugs; and user stories related to cleaning legacy data, updating mapping to address legacy data migration issues, helping users move records through their workflow to continue processing, account questions (merging accounts, changing account types, and record visibility), and blockers to daily operations.
Remaining Enhancement Backlog
Through UAT and Hypercare, the City has identified a backlog of enhancement requests that fall outside the original scope, the items approved in Change Order No. 003, and the Hypercare criteria above. This backlog consists of 99 items:
• Appendix A – Parking Lot Items (74 items): enhancement requests identified during User Acceptance Testing and deferred to the Parking Lot.
• Appendix B – Hypercare Items Moved to the Parking Lot (25 items): items reported during Hypercare that are new requirements or refinements of existing requirements rather than defects. Additional Hypercare candidates identified for the Parking Lot will be confirmed with the City and added to the backlog.
Because the City’s priorities will continue to evolve as staff gain experience with the system, Speridian proposes to address this backlog through month-to-month post go-live support rather than a fixed list of deliverables. A dedicated Speridian team will work the backlog in the priority order set by the City.
This Change Order does not commit to a specific number of items. The number of items completed will depend on the size and complexity of the items the City prioritizes.
These requested changes represent an expansion of the approved project scope and therefore require a formal change order to address the associated effort, schedule, and cost. • The impact of this Change Order on the SOW, including any impact on:
Statement of Work: These are the changes to the original Scope in the SOW Post Go-Live Enhancement Support (Month-to-Month) – Added • Speridian will provide a dedicated support team of approximately 525 hours per month to analyze, configure, develop, test, and deploy items from the enhancement backlog (Appendix A and Appendix B).
• The City may add, remove, or substitute backlog items at any time. New items will be sized by Speridian and placed in the backlog according to City priority. • Services include requirements clarification, configuration and development, quality assurance testing, deployment to production, and project management.
Prioritization and Delivery Approach
• The City will designate a Product Owner who is authorized to set backlog priorities on behalf of the City.
EXHIBIT B
Change Order 4 – South San Francisco
Speridian Technologies, LLC Page: 3
• Speridian and the City will hold a weekly prioritization meeting to review the backlog, confirm priorities, and select items for the next two-week sprint. • Items will be worked in the priority order set by the City. Speridian does not commit to completing a specific number of items within the support period. • Completed items will be deployed to production following City UAT approval, on a release schedule agreed with the City.
• Items that are blocked pending City decisions, data, or third-party input will be set aside, and the team will proceed with the next priority item.
• Speridian will provide a monthly status report showing items completed, items in progress, hours used, and the remaining backlog.
Support Team
• Project Manager, Business Analyst, Salesforce Architect, Developers, and QA Analyst, allocated as needed to deliver the City’s priorities within the monthly hours.
Assumptions and Exclusions
• Open Hypercare items that meet the Hypercare criteria will be completed by Speridian as part of Hypercare close-out and are not billed under this Change Order. • The HDL integration and Canam-Teller integration remain under Change Order No. 003 and are not included in this Change Order.
• New integrations, new modules, and Salesforce or Clariti licensing are not included. • The City will provide timely decisions, UAT testing, and approvals so that completed items can be deployed.
Schedule and Cost: Support will begin on October 15, 2026 and continue for five months, billed at $42,000 per month or $80 per hour, for a total not to exceed $210,000.
EXHIBIT B
Change Order 4 – South San Francisco
Speridian Technologies, LLC Page: 4
Appendix A – Parking Lot Items
The following 74 items were identified during User Acceptance Testing and deferred to the Parking Lot.
Priorities shown are the current backlog priorities and will be confirmed with the City during prioritization. Items will be worked in the order set by the City.
Num Item ID Description Priority
1 93963 Transmittal Letter 1
2 94139 Transportation Permit - Text Change 1
3 93143 Application completeness determination field and review status when completeness determination is incomplete 1
4 93099 Private Events - stop application if guests<=75 1 5 93631 Replace hauling letter template 1
6 93996 Dig Once - Attach Letter 1
7 93997 Mobile Salesforce APP - Add Manual Inspections Button 1 8 93995 Add Approved with redlines and approved with redlines and conditions under completed action 1
9 93641 Building Job Card 1
10 92061 Pause/Save Application Instructions 1
11 96262 Rename Engineering Fees & Deposits 1
12 93160 Sewer Lateral Compliance Certificate 1
13 93123 Private Street Notification 1
14 93990 Revision request Building Plan Review as default only 1 15 93668 Signed Hold Harmless Agreement Submission Required Update 1 16 94037 Generate Invoice 1
17 93332 Change Text - 180 Ext 1
18 93159 MISC EP - Issuance Email 1
19 94194 Report: Inspections Not Yet Completed 1
20 98184 Add Additional Information to ENG - Check & Cash Payment by Acct Report 1 21 93883 Fire Operational Permit Template Formatting Updates 2 22 93992 Created List Review 2
23 93694 Sewer lateral compliance app link 2
24 93697 Attach Letter - Relabeling 2
25 95077 Sewer Lateral Compliance Certificate -> Minor Change in Text 2 26 95585 Permit history under address is missing description 2 27 96745 Create a separate WC3 Consultant Queue for Engineering 2 28 94049 Dashboard Tabs - External User 2
29 93671 New Submission Requirement for Zoning Verification Letter Applications 2 30 93967 Edit Text - Storage Container 2
31 87529 Residential Building Permit > Remove Field 2
32 93211 SLCC - Automated emails 2
33 93289 Permit Type/Details - SLCC 2
34 94181 Did not receive Laserfiche email notification if status is failed 2 35 92949 Bond letter upload notification 2
36 94204 Add manual inspections 2
37 93431 Applicants Paid by Visibility 2
38 93439 New Fields for Environmental Review in Back Office for Planning Applications 2 39 95072 Building Permits > Auto Engineering Fees 2
40 94578 Proceeding Items and Associated Tasks 2
41 93266 Animal Permit Updates 2
42 94800 Additional CE Letter Templates 2
43 93698 Planning Letter Templates - New 2
EXHIBIT B
Change Order 4 – South San Francisco
Speridian Technologies, LLC Page: 5
Num Item ID Description Priority
44 93968 Checkout cart - payment method 2
45 98200 Please add Building to the Department for Partial Final 2 46 92759 Bond Records 2
47 92853 SLCC Checklist - IR 3
48 93212 Planning > Relabel Field 3
49 87531 Planning Applications > Application Complete Validation Message 3 50 93233 System Notification to Planning Application Owner when an Extension request is submitted 3
51 95205 Internal Dashboard - Rearrange Tabs 3
52 93924 Permit Record Page Auto Refresh - Portal 3
53 96930 Automation of Visibility of Uploaded Documents 3 54 93045 Tree and Public Art Permit Locations 3
55 93232 New Proceeding Type with Auto Generated Tasks 3 56 93228 Display email address when selecting contact 3 57 93660 CIP Projects - New Workflow 3
58 93236 Additional permissions for third party vendors 3 59 92832 Bond Expiration Warning 3
60 94046 Event Details 4
61 93132 Email to Applicant re: Fees due for Planning Application 4 62 93185 Revise Short Term Vacation Rental to Short Term Rental 4 63 93215 Planning > Remove Sign Subtype 4
64 92980 Short-Term Vacation Rental Application - Link to Zoning Code 4 65 93125 Request for Permit Extension 4
66 93994 Generated E# for attach letters 4
67 94135 Text boxes - easement shared application page 4 68 92753 Creating a license 4
69 92741 Applicant View of Reviews & Files 4
70 94606 Profile to Permission Set Transition 4
71 93661 New templates for Mapping Permits 4
72 95726 TAC Request 4
73 92811 Bond email notification 4
74 92129 Fire Operational Description of Activity 4
EXHIBIT B
Change Order 4 – South San Francisco
Speridian Technologies, LLC Page: 6
Appendix B – Hypercare Items Moved to the Parking Lot
The following 25 items were reported during Hypercare and classified as new requirements or refinements of existing requirements rather than defects. Priorities shown are current and will be confirmed with the City.
Num Item ID Description Priority Classification
1 96443 Authority for Use of Fire Hydrant 1 New Requirement 2 96712 Applicant Portal - Due Date 1 Refinement
3 96833 Ready to Issue Notification too early 1 Refinement 4 97256 Fire Construction Inspection 1 New Requirement
5 97983 Fire Permit Templates 2 Refinement
6 98087 Application Completeness Determination 2 Refinement 7 98186 Inspection Page Layout 2 New Requirement
8 98187 Add Manual Inspection Updates 2 New Requirement 9 96858 Change Coastland review queue email notification to a general email address 2 New Requirement
10 96772 Printable View on Lightning Related Lists 2 Refinement 11 96615 Code Enforcement > Printing List View & Records 2 Refinement 12 96671 CE > Add Phase 2 New Requirement
13 96684 Engineering > Refund Receipt 2 New Requirement 14 96688 CE > New Complaint 2 Refinement
15 96456 Default Inspector name 2 Refinement
16 96458 Add Manual Inspections > Default to 1 for quantity 2 Refinement 17 96462 Fire Inspection Report Letter Template 2 New Requirement 18 96464 Fire Invoice 2 New Requirement
19 96470 Adding a contact 2 Refinement
20 96482 OTC reroof limit of 100 Squares 2 New Requirement 21 96500 Inspection Records > Project Description 2 New Requirement 22 96525 Add Additional Checklist Item -> Sewer Lateral Compliance Certificate 3 Refinement
23 96454 Adding Other to Inactive under License 3 New Requirement 24 96394 Scope of Work Field - Limited Characters 3 New Requirement 25 96746 Revise Wording of Number 4 Refinement
EXHIBIT B