COMMUNITY DEVELOPMENT DEPARTMENT
DECISION TREE SOFTWARE
City Council Meeting
July 26, 2022
Agenda Item 15.1
CURRENT CHALLENGES
Information is
Segregated
Limited to Work
Days and Hours
Time Answering
Repetitive Questions
Terminology is
Confusing
SOLUTION: DECISION TREE SOFTWARE
Platform Designed
from Customer
Perspective
Self Service
Access to
Information 24/7
Common
Language Search
Matched to SMC
Project-Specific &
Consolidated
Information
HOW DECISION SOFTWARE WORKS
Project Type Location
HOW DECISION SOFTWARE WORKS
Answer Questions Project Summary, Fees, Pass
ADDED VALUE ITEMS
Additional Details Key Benefits
• English and Spanish
• Deep links to Accela ACA
• Best practices to maximize use
• Robust data analytics
• Special Event expansion option
• Tailored customer experience
• Uniform and complete
information provided
• Staff focus on permit processing
• Permit turnaround time faster
• Efficiency saves 2-5 FTE
COST AND IMPLEMENTATION
• 5 Year total cost = $636,938
• $34k Implementation
• $120k Annual Fee
• Funded by CDD Technology Fee charged at 7.5% on most permits Recommendations
1. Approve entering into a contract to Open Counter Enterprises Incorporated (“Open Counter”), of Boston, Massachusetts to implement and maintain an online “decision tree”/”permit discovery” customer service portal for a total not-to-exceed $636,938 for implementation and up to five (5) years of service; and
2. Approve findings pursuant to Stockton Municipal Code 3.68.070 in support of an exception to the competitive bidding process; and
3. Authorizing the City Manager, or designee, to take all necessary and appropriate actions necessary to carry out the purpose and intent of this motion.