Approve a Marketing Agreement for the
National League of Cities
Service Line Warranty Program
Stockton City Council
September 13, 2022
Agenda Item No. 15.2
Solutions for Municipalities, Utilities and Homeowners
Presentation for the City of Stockton
Bill Coffey, Regional Director
Jermaine Reed, Consultant
Leaks are Painful for Utilities/Municipalities and Homeowners Unexpected
financial burden
on homeowner
for repairs and
lost water
Homeowners are unaware
of their responsibility for
private service lines
Significant utility
staff time to
administer
adjustments
Utility/city costs related
to adjustments
Stressful calls to
the city/utility
from homeowners
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HomeServe
We provide peace of mind for
homeowners through partnerships
with utilities and municipalities
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part of the solution
in repair savings
last three years
1,000+
8.2M
4.7M
1.7M
$638M
municipal/utility
partners in NA
service contracts
customers
jobs in the last
three years
NLC Service Line Repairs
Endorsed by
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We provide peace of mind for
homeowners through partnerships
with utilities and municipalities
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• Up to $8,500 coverage per incident for repair/replacement of leaking, clogged or broken lines from the point of utility connection to the home exterior • No annual or lifetime limits, deductibles, service fees, forms or paperwork • 24/7/365 call center availability
• Repairs made only by licensed, local-area contractors • Affordable pricing - $6.75/mo. Water and $9.75/mo. Sewer Water and Sewer Service Line Coverage
WATER LINE
COVERAGE
SEWER LATERAL
COVERAGE
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• Up to $3,000 per incident on all water, sewer and drain lines inside the home after the point of entry
• No deductibles, service fees, forms, or paperwork
• 24/7/365 availability
• Repairs made only by licensed, local-area contractors • Affordable pricing - $9.99/mo.
• Offered via in-bound channel – enroll online or phone In-home Plumbing Coverage
IN-HOME PLUMBING AND
DRAINAGE COVERAGE
HomeServe
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Why should municipalities/utilities offer this program? BECAUSE an
unforeseen
repair expense
could be hard on
a budget.
BECAUSE
homeowners
believe service
line repairs are
the City’s
responsibility.
BECAUSE
without a
referral, your
citizens may
use inferior
contractors.
BECAUSE the City
can further help
its residents by
generating funds
for important
programs.
BECAUSE your
homeowners
deserve the very
best customer
experience.
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HomeServe
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30 Participants in California
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City of Chula Vista
City of Claremont
City of Culver City
City of Duarte
City of Fillmore
City of Gustine
City of Laguna Beach
City of La Habra
City of Lemon Grove
City of Los Angeles
Alameda County Water District
California Water Service Company
Contra Costa Water District
Diablo Water District
Golden State Water Company
Great Oaks Water Company
Liberty Utilities
San Bernardino MWD
San Jose Water Company
Woodlands MWD
City of Oceanside
City of Perris
City of Port Hueneme
City of Rialto
City of San Diego
City of Santa Paula
City of Vallejo
City of West Covina
City of Yuba City
Town of Yountville
QUESTIONS?
For more information contact:
Bill Coffey
[email protected]
(503) 597-9171 or
Visit us at www.servicelinepartner.com
Visit www.ServLine.com or www.NLC.o Visit
www.ServLine.com or
www.NLC.org/serviceline rg/serviceline
Questions?
Recommendation
City Council Approve a Motion to:
Authorize the City Manager to enter into a Marketing Agreement with Utility Service Partners Inc. to offer the National League of Cities Service Line warranty program to homeowners in the City of Stockton service area over an initial term of five (5) years. 11