City Council and Concurrent Authorities
September 26, 2023

MOBILE COMMUNITY RESPONSE DATAJune 2023- August 2023 City Council MeetingSeptember 26, 2023Agenda Item 15.1

AGENDA
Monthly Call TotalsReferral Sources: Who is calling us?Demographics of Persons in NeedMCRT Response to CallsClinical Resolutions and OutcomesCase Studies Calls Over Time1,709 total calls April to August1,576 June - AugustIncoming initial calls increased 75% between May and AugFollow-up calls increased 61% between July and AugustMay Jun Jul AugInitial123 120 204 216Follow Up10 194 322 520Total Calls133 314 526 73650150250350450550 Who is calling us?Jun – Aug 2023
GCRM, 1%Stockton Shelter, 1%BHS, <1%Unknown, <1%
Call TimesJun – Aug 2023428 out of 540 initial incoming calls occurred from 8am-5pm (85%)Very few calls came in after 8pm292334424769514551372522542113 8 AM9 AM10 AM11 AM12 PM1 PM2 PM3 PM4 PM5 PM6 PM7 PM8 PM9 PM10 PM11 PMAfter 12 AM Demographics of Persons in NeedJun – Aug 2023
16%30%14%14%10%16%0 - 17 18 - 30 31 - 40 41 - 50 51 - 60 61+Age of Person in NeedA third of incoming calls were for White patients30% of incoming calls were for patients aged 18 to 308%12%14%27%1%33%4%AI/ANAsianBlackHispanicNH/PIWhiteMultiracial Race/Ethnicity
MCRT MobileResponses by Zip CodeJun – Aug 2023134 calls had a mobile response by MCRT staff.

MCRT MobileResponse by Zip CodeJun – Aug 2023134 calls had a mobile response by MCRT staff.

Zip Code Count Percent95207 25 22.9%95202 17 15.6%95219 11 10.1%95206 10 9.2%95210 10 9.2%95204 8 7.3%95205 8 7.3%95203 7 6.4%95212 5 4.6%95231 5 4.6%95209 2 1.8%95213 1 0.9% MCRT Phone De-Escalation by Zip CodeJun – Aug 2023338 calls were deescalated over the phone and did not prompt a mobile response.

MCRT PhoneDe-Escalation by Zip CodeJun – Aug 2023336 calls were deescalated over the phone.

Zip Code Count Percent95207 29 18.6%95205 25 16.0%95202 22 14.1%95206 15 9.6%95203 12 7.7%95204 12 7.7%95210 9 5.8%95209 6 3.8%95240 6 3.8%95219 5 3.2%95376 4 2.6%95212 3 1.9%95231 3 1.9%95215 2 1.3%95201 1 0.6%95350 1 0.6%95687 1 0.6% Clinical ResolutionsJun – Aug 2023Clinical ResolutionNumber of Total Initial CallsPercent of Total Initial CallsR2 Linked Services for MH/BH/SUD/Pysch 67 15%R1 Assessed for Suicide49 11%R10 Remain in Community 39 9%R3 Linked to Community Resources 32 7%R17 Validation of feelings/concerns31 7%R18 Engaged in open and supportive dialogue29 7%R7 Deescalated26 6%R21 Assess for Safety21 5%R8 Worked with Family Support System 18 4%R15 Unable to locate for assess18 4%R19 Solution Focus planning15 3%R13 Referred to CareLink10 2%R6 Created Safety Plan 9 2%R11 Walked away after brief encounter 7 2%R4 Linked to medical service4 1%R16 Motivational Interviewing 4 1%R5 Transport to Hospital2 <1%R12 Declined Transport agaisnt Medical Advice 2 <1%R9 Peer Support 1 <1%R20 Used Mindfulness and breathing techniques0 0% Examples of MCRT Making a DifferenceCase Study 1Patient’s family called due to them being in distress, had MCRT card from a police officer who was out a on a previous call and referred the family for situations like this Patient had history of a suicide attempt, car crash, and at time of call, was high on FentanylMCRT staff met with patient and family at hospital and remained in frequent contact for four days straightDespite challenges with getting started, patient completed two week stay at CMC RespitePatient was discharged scared, but determined, with plans for support and recovery through CMC programs

Examples of MCRT Making a DifferenceCase Study 2Police Officer felt that she was experiencing more emotional trauma and referred community member to MCRT. MCRT responded to Dameron Hospital and was linked to a Behavioral Health appointment.Community member was followed up with as a part of the 30-day case management services and was connected to a housing case manager at CMC where she was approved for low-income housing and is being relocated into a new apartment.

Examples of MCRT Making a DifferenceCase Study 3High school student home alone messaging other students about feeling suicidal.Police department visited home, confirmed safety of youth but felt with parents working in the Bay Area and circumstances in which the welfare check was prompted, that calling MCRT was a better and faster option. MCRT responded to home and spoke with youth (on the front porch) and later connected with parents as they arrived home. Subsequently a Behavioral Health Appt was made available, and the youth got a therapy appt and returned to school safely.

Thank you!