Lynn Michelle Smith
Summary
Results-driven administrative professional with 20+ years of experience. Proven ability to build and maintain strong professional relationships, offering skillful support to both management and citizens in a municipal setting. Seeking a role with increased responsibility and authority to leverage my extensive experience and contribute to organizational success.
Skills
• Proficient in the terminology and practices of financial and account document processing, along with expertise in record-keeping and financial and statistical record-keeping principles and procedures. • Strong grasp of business arithmetic, statistical analysis, and fundamental financial techniques. • Skilled in auditing procedures to ensure accuracy and compliance. • In-depth understanding of record-keeping principles and practices. • Familiarity with applicable Federal, State, and local laws, regulatory codes, ordinances, as well as policies, procedures, and objectives relevant to the assigned area of responsibility. • Competent in the principles and practices of data collection and report preparation. • Well-versed in modern office practices, methods, and proficient use of computer equipment and applications, including word processing, database, and spreadsheet software. • Excellent command of English usage, spelling, vocabulary, grammar, and punctuation. • Adept in employing techniques for providing a high level of customer service by effectively dealing with the public.
Experience
OFFICE SPECIALIST, 10/202
3 – present
City of Stockton, Municipal Water Services – Stockton, CA • Admini
strative support for the Deputy Director, two Program Managers, three Supervisors, and two stormwater inspectors encompassing inspection entry, billing, record-keeping, data entry, and research. • Review, verify, process, report, and record a diverse range of financial transactions and documents, including invoices, reimbursements, disbursements, and related paperwork. Ensure the accuracy and timely processing of payments, checks, data, forms, and reports. • Collaborate in gathering, compiling, and analyzing financial, statistical, and operational data for reports submitted to county, state, and federal agencies.
• Take charge of compiling and submitting annual billing for City and County cost-sharing agreements. • Examine documents, records, forms, and computer printouts for accuracy, completeness, and adherence to applicable rules and regulations.
ATTACHMENT A1
PROCUREMENT SPECIALIST, 11/2022 – 10/2023
City of Stockton, Administrative Services – Stockton, CA
• A nalyze requisitions, verifying completeness and accuracy. Determine the specific materials, supplies, or equipment needed and collaborate with the requesting department to ensure accurate information and a clear understanding of order parameters. Provide comprehensive information about products and suppliers.
• G ather verbal or written price quotations and prepare formal specifications and bid packages (RFP, RFQ, RFI) when required. Assembling Council agenda information for the formal bid processes.
Conduct a detailed analysis of bids and proposals, make informed award recommendations, and meticulously prepare all necessary documentation.
• Collaborate closely with the Supervising Procurement Specialist, contributing to various aspects of the procurement function. This includes involvement in reprographics, store activities, and contract development.
• Assist with the disposal of surplus equipment, materials, and supplies, ensuring a streamlined and efficient process.
OFFICE SPECIALIST, 2/2019 – 11/2022
City of Stockton, Municipal Water Services – Stockton, CA • Administrative support for the Deputy Director, three Program Managers, three Supervisors, and two stormwater inspectors encompassing inspection entry, billing, record-keeping, data entry, and research. • Review, verify, process, report, and record a diverse range of financial transactions and documents, including invoices, reimbursements, disbursements, and related paperwork. Ensure the accuracy and timely processing of payments, checks, data, forms, and reports. • Collaborate in gathering, compiling, and analyzing financial, statistical, and operational data for reports submitted to county, state, and federal agencies.
• Take charge of compiling and submitting annual billing for City and County cost-sharing agreements. • Examine documents, records, forms, and computer printouts for accuracy, completeness, and adherence to applicable rules and regulations.
OFFICE SPECIALIST, 8/2015 - 2/2019
City of Stockton, Animal Services – Stockton, CA
• A dministrative support for the Shelter Manager, Shelter Supervisor, and a team of four Animal Control Officers. Responsibilities included adeptly managing record-keeping, efficient data entry, and in-depth research to facilitate operational excellence.
• Verified the precision of daily deposits to maintain financial accuracy and integrity. • D ispatched calls for service, demonstrating strong organizational and communication skills to facilitate a prompt and effective response.
• Managed the availability of office supplies, ensuring a well-equipped and efficient work environment for the team.
OFFICE SPECIALIST, 2/2014 – 7/2015
City of Stockton, Neighborhood Services – Stockton, CA
• A dministrative support for designated Code Enforcement Officers, ensuring efficient workflow and support.
• Timely executed billing tasks, verifying accuracy to maintain financial precision. • Calculated and furnished precise payoff statements reflecting any outstanding amounts on real property.
• H andled the processing of liens and lien releases on real property, maintaining compliance with established procedures.
• Fostered effective communication and interaction with attorneys, real estate agents, escrow officers, property owners, and prospective property owners to address and resolve code enforcement issues.
ATTACHMENT A1
REVENUE COLLECTOR, 2/2012 – 7/2015
City of Stockton, Administrative Services – Stockton, CA • Managed both field and office responsibilities associated with the investigation and collection of business license fees, utility payments, miscellaneous accounts receivables, contracts, and other City revenues.
• Conducted all pertinent collection activities on delinquent accounts, utilizing methods such as small claims court appearances, placement of liens on real property, or referral to the City Attorney or external collection agencies.
• Conducted thorough research and audits on overdue accounts, ensuring accuracy in the collection process.
• Utilized effective communication channels, including telephone, written correspondence, and in-person interactions, to assist debtors in finding feasible solutions to meet their financial obligations. • Documented all collection efforts with accuracy and honesty, maintaining a transparent record of proceedings.
• Demonstrated tact and professionalism in resolving challenging situations, approaching them with a firm yet friendly demeanor, even in interactions with irate customers. • Accomplished a successful collection of nearly 1 million in delinquencies during the tenure as a Revenue Collector.
REVENUE ASSISTANT, 2/2010 – 2/2012
City of Stockton, Administrative Services – Stockton, CA • Welcomed and assisted customers at the front utility counter, providing support for new utility services, service changes, or disconnections due to non-payment.
• Assisted in general office operations, contributing to business license processing, cashiering, treasury functions, miscellaneous accounts receivable, utility billing, and overall customer service. • Effectively addressed customer complaints, employing proactive resolution strategies to minimize escalations and ensure high customer satisfaction.
OFFICE ASSISTANT, 12/2006 – 2/2010
City of Stockton, Neighborhood Services – Stockton, CA
• Administrative support for designated Code Enforcement Officers, ensuring efficient workflow and support.
• Managed the reception area, welcoming visitors and responding to telephone and in-person inquiries for information.
• H andled the intake and distribution of incoming mail to the appropriate recipients. • Provided support to executives, managing additional projects with a proactive and adaptable approach. • Verified the precision of daily deposits to maintain financial accuracy and integrity.
Education and Training
• 2016 San Joaquin Delta College – Stockton, CA
AS, Real Estate
• 2012 San Joaquin Delta College – Stockton, CA
Real Estate Certificate
ATTACHMENT A1