Agenda packet — City Council and Concurrent Authorities, February 4, 2025 (part 3 of 7)

ORDER PLACEMENT INFORMATION
OEM Price List (MSRP) URL:

Cisco: https://www.cisco.com/c/en/us/solutions/industries/government/us-governmentsolutions-services/resources/government-contracts-funding-vehicles/state-local-governmentcontracts/cisco-products-enterprise-technology-ca.html?Cachemode=refesh HPE: https://www.hpe.com/global/showroom/
Palo Alto: https://www.immixgroup.com/paloaltonetworks/?section=contractspricelists Rubrik: https://www.rubrik.com/state-and-local/california

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

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All changes to most recent Supplement are in bold red italic. Additions are enclosed in asterisks; deletions are enclosed in brackets.

SUMMARY OF CHANGES
Supplement
Number Description/Articles Date
*1* *Subject contract for Enterprise Technology is
hereby modified to reflect the following
changes:
 Attachment A – Contract Pricing: Cisco
San Fabric Group inadvertently excluded
on original Contract Pricing but is now
added. Attachment A – Contract Pricing has
been replaced in its entirety with
Attachment A – Contract Pricing –
Supplement 1.*
*11/20/2024
N/A Original Contract Posted 10/1/2024
All other terms and conditions remain the same.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

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ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

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ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 6 ends

SCOPE
The State’s contract with NWN Solutions Corporation (Contractor) provides Enterprise Technology, at contracted pricing to the State of California and local governmental agencies in accordance with the requirements of Contract # 1-24-70-19-22 for the following OEM (silo(s)/category(ies):
• Cisco Categories:
o Hyper-Converged o SAN Fabric
• HPE SIlo
• Palo Alto Silo
• Rubrik Silo
The Contractor shall supply the entire portfolio of products, for the silo and/or categories as identified in the contract and will be the primary point of contact for data collection, reporting, and distribution of Enterprise Technology to the State.

The contract term is for three (3) years with an option to extend the contract for two (2) additional one (1) year period or portion thereof. The terms, conditions, and prices for the contract extension option shall be by mutual agreement between the Contractor and the State. If a mutual agreement cannot be met the contract will expire at the end of the current contract term.

CONTRACT USAGE/RULES
A. State Departments
• The use of this contract is mandatory for all State of California departments for hardware purchases only, with the exception of Campus Networking hardware.

Software products and services are not mandatory.
• State departments must adhere to all applicable State laws, regulations, policies, best practices, and purchasing authority requirements, e.g. California Codes, Code of Regulations, State Administrative Manual, Management Memos, and State Contracting Manual Volume 2, as applicable.
• Prior to placing orders against this contract, State departments must have been granted IT purchasing authority by the Department of General Services, Procurement Division (DGS-PD) for the use of this statewide contract. State departments that have not been granted purchasing authority by DGS-PD for the use of the State’s statewide contracts may contact DGS-PD’s Purchasing Authority Management Section by e-mail at [email protected].
• State departments must have a Department of General Services (DGS) agency billing code prior to placing orders against this contract. Ordering departments may contact their Purchasing Authority contact or their department’s fiscal office to obtain this information.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 7 ends

B. Local Governmental Agencies
• Local governmental agency use of this contract is optional. • Local government agencies are defined in Public Contract Code Chapter 2, Section 10298 (a) (b) and 10299 (b); this includes the California State Universities (CSU) and University of California (UC) systems, K-12 schools and community colleges empowered to expend public funds for the acquisition of products While the State makes this contract available to local governmental agencies, each local governmental agency should determine whether this contract is consistent with its procurement policies and regulations.
• Local governmental agencies shall have the same rights and privileges as State departments under the terms of this contract. Any local governmental agencies desiring to participate shall be required to adhere to the same responsibilities as do State departments and have no authority to amend, modify or change any condition of the contract.
• A DGS issued billing code is not required for local governmental agencies to place orders against this contract.

C. Ordering Agencies:
• Ordering agencies may choose any OEM offered, however, it is highly recommended that the ordering agency receive quotes from multiple Contractors within an OEM silo/category to ensure the best price for the proposed solution, while still meeting the needs of the ordering agency. Contractors have the ability to offer a better discount by order.
• Unless otherwise specified within this document, the term “ordering agencies” will refer to all State departments and/or local governmental agencies eligible to utilize this contract. Ordering and/or usage instructions exclusive to State departments or local governmental agencies shall be identified within each article.

DGS ADMINISTRATIVE FEES
A. State Departments
The DGS will bill each State department an administrative fee for use of this statewide contract. The administrative fee should NOT be included in the order total, nor remitted before an invoice is received from DGS.

Current fees are available online in the Price Book & Directory of Services (go to Price Book Download and click on Purchasing under Procurement Division).

B. Local Governmental Agencies
For all local government agency transactions issued against the contract, the Contractor is required to remit the DGS-PD an Incentive Fee of an amount equal to

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 8 ends

local governmental agencies shall reflect State contract pricing, including any and all applicable discounts, and shall include no other add-on fees.

SB/DVBE OFF-RAMP PROVISION
The Enterprise Technology Statewide Contract 1-24-70-19-22 is mandatory for use by all State of California departments except when the “SB/DVBE Off-Ramp” provision is utilized. The SB/DVBE Off-Ramp provision allows a State department to, at its option, purchase contract items from a certified Small Business (SB), including a “microbusiness” (MB), or a Disabled Veteran Business Enterprise (DVBE) in accordance with the rules outlined within this document.

The rules outlined herein are exclusive to the Enterprise Technology Statewide Contract 1- 24-70-19-22 and do not affect any other contract. Departments may not use the SB/DVBE Off-ramp provision to buy outside of the mandatory statewide contract if the rules cannot be applied. In these situations, the purchase must be made through the mandatory statewide contract.

A. SB/DVBE Off-Ramp Provision Usage Rules
In order to utilize the SB/DVBE Off-ramp provision, departments must comply with the following usage rules:

Requirement Description / Procedure
Purchasing
Authority
Departments must have approved Purchasing Authority
Category for SB/DVBE Option per GC section 14838.5(a)
granted by the DGS-PD in order to utilize the SB/DVBE OffRamp provision as identified within the statewide contract.

Transaction
Limits
Transactions must be less than $250,000 excluding sales and use tax, finance charges, postage, and handling charges.

Supplier
Certifications
SB/DVBE Offramp purchases must be made to a supplier with a current California SB or DVBE certification. State
departments can verify certifications at the following website:
www.caleprocure.ca.gov
Price
Quotations
Departments must obtain price quotations from Californiacertified SB, MB, or DVBE supplier(s) as follows:
 For purchases between $0 and under $5,000,
departments must obtain at least one (1) phone quote or written quote from a Certified SB/DVBE.
 For purchases between $5,000 and under $250,000,
departments must obtain at least two (2) price quotations.

Refer to SCM Volume 2, Chap.1405.3. Quotes must be
obtained from suppliers of the same certification type
(SB or DVBE).

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 9 ends

Requirement Description / Procedure
Evaluation State departments must document in the procurement file that the products being purchased are:
1) The same brand and model as the products available from the statewide contract including product description, functional requirements, and manufacturer warranties as provided in the statewide contract; and
2) Within 5 percent of the pricing offered from the statewide contract for the equivalent products based on the total order value before taxes.

Identifying Off
Ramp
purchases
Departments electing to exercise the Off Ramp provision by conducting a Fair and Reasonable or SB/DVBE Option
purchase, must identify use of the Off Ramp provision as follows:

FI$CAL Purchase Orders
Select the appropriate acquisition method (Fair and
Reasonable or SB or DVBE Option – COMPETITIVE). Do not
select a LPA Contract ID. In the PO Reference field, enter “OFF RAMP” and the LPA contract number the Fair and
Reasonable or SB/DVBE Option is replacing.

STD. 65 Purchasing Authority Purchase Orders
On the STD. 65, enter “OFF RAMP” in the box titled “Leveraged Procurement Agreement No.” as shown in the example below.

B. Off Ramp Documentation

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 10 ends

Requirement Description / Procedure
Off Ramp
Documentation
The procurement file must be documented to support the
contract award and the action taken including the following documents:
• Copy of Statewide Contract User Instructions in support of executing a SB/DVBE purchase outside of the mandatory
contact.
• Statewide contract pricing sheet, highlighting the
equivalent products being purchased and used for
evaluation.
• SB or DVBE price quotes obtained.
• SB or DVBE certification verification.
• Authorized Reseller Letter (if applicable)
Refer to SCM Volume 2 for additional documentation
requirements.

EXEMPT PURCHASES
To purchase Enterprise Technology equipment from other than the Enterprise Technology contracts require an approved exemption from the State Contract Administrator. Please refer to Request Statewide Contract Exemption for State Agencies for information and the required justification forms regarding the exemption process.

These special exemption purchases must be documented within the individual procurement file and will be acquired under the department-approved IT purchasing authority guidelines stated in the SCM Volume 2. Each exemption is stand-alone unless otherwise stated by the State Contract Administrator.

PROBLEM RESOLUTION/SUPPLIER PERFORMANCE
Ordering agencies and/or Contractor shall inform the State Contract Administrator of any technical or contractual difficulties encountered during contract performance in a timely manner. This includes and is not limited to informal disputes, supplier performance, outstanding deliveries, etc. The ordering agency should include all relevant information and/or documentation (e.g., purchase documents).

CONTRACT ITEMS
This contract includes a complete catalog of all Enterprise Technology product within the OEM silo and/or category indentifed in Article 1, Scope. Enterprise Technology includes equipment within a Data Center and equipment that can interface with a Data Center (e.g., servers, storage, converged & hyper-converged systems, on-campus networking, fabric).

Hardware is the main focus for this contract. Software, accessories, and services will be ancillary and support the hardware. Installation and professional services cannot be

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

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purchased as a stand-alone from this contract unless being purchased for the purpose of warranty/support services.

The Scope of this contract does not include the following items:

1. Cloud Services including acquisitions structured as managed on-site services.

2. Storage as a Service, an architecture model by which a provider allows a customer to rent or lease storage space on the provider's hardware infrastructure on a subscription basis.

3. Hardware and services for the purpose of telecommunications

4. PC Goods

5. Wireless phone and internet service

6. Managed Print Services

7. Printers, Tablets, Cellular Phone Equipment

8. Off-campus networking

9. Public Works

10.Consulting Services
The Department of Technology (CDT) is exempted from #3 and #8 above.

This contract provides a discount-off the OEM Price List (MSRP). The URL to the OEM MSRP is listed on the front cover of these User Instructions. Discounts for each type of technology can be found on Attachment A, Contract Pricing.

Ordering agencies shall not purchase the non-contract items listed above (items 1 through 10). Contract items must be listed in the MSRP catalog to be purchased unless a fixed contract price is listed.

INSTALLATION, PROFESSIONAL SERVICES, WARRANTY/SUPPORT, AND

SUBSCRIPTIONS/LICENSES
• Professional Services must have a SOW.
o Training is considered a Professional Service; however, if the quote has only training for the professional services sub-category, then an SOW is not required. • Subscriptions/licenses are available for purchase. Discounts shall be the same as the hardware/software discount that the subscription/license is being purchased for (unless otherwise defined).
• Warranty/support, subscriptions, and licenses can be purchased as a stand-alone. All other services must support a hardware purchase (cannot be purchased as a standalone). • Warranty/support, subscriptions and/or licenses shall be executed prior to their start date.

PRE-ORDER CONFIGURATION CONSULTATION (OFFER GENERATION) The Contractor shall provide pre-sale, pre-order technical consultation in accordance with Article 30, Professional Services, and configuration certifications to ensure acquired

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 12 ends

configurations are operationally designed for the ordering agency’s technical needs.

Ordering agencies will ensure that the Contractor has been appraised on the technical needs of the systems and components acquired under the contract.

SPECIFICATIONS
There are no specifications for this contract.

CUSTOMER SERVICE
The Contractor will have a customer service unit that supports this contract. The customer service unit provides office and personnel resources for responding to inquiries, including telephone and email coverage weekdays during the hours of 8:00 a.m. - 5:00 p.m., PT.

The Contractor’s customer service unit shall respond to all customer inquiries within one (1) business day of initial contact.

Contact Phone Email
Tim Meade (916) 637-2200 [email protected]

ELECTRONIC CATALOG/CONTRACT WEBSITE CONTENTS
A contract website specific to the Statewide contract for Enterprise Technology is available and contains the following data elements at minimum:
• Contract-specific discounts.
• Warranty/support Information
• DVBE participation information
• Quote generation/instructions on how to receive a quote. • Contractor’s customer service contact information
• Publically-available OEM MSRP URL(s) (current and archives)

OFFER/QUOTE FORMAT
The Contractor shall provide an offer to ordering agencies in an MS Excel spreadsheet format. The quote must include the following data elements:
• Contractor letterhead
• Offer/Quote “prepared by” name
and contact information.
• Offer/Quote number.
• Date of Offer/Quote
• Ordering agency name
• Ordering agency contact person.
• Contract number.
• Segment ID (Contract line-item #)
• Quantity
• Description of Item
• Manufacturer’s Part Number/SKU

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 13 ends

• Contractor part # (for Contractor
services only – use with
manufacturer’s SKU)
• MSRP/Index Price
• Contract Discount
• Contract Unit Price
• Extended Price (Quantity x
Contract Price)
• Subtotals of taxable and nontaxable items
• Rate and calculated tax.
• Applicable fees
• Grand total
All quotes must be in MS Excel format. If a Statement of Work (SOW) is required (any quote with Professional services), it must be created by the ordering agency and added to their procurement file (exception to ordering only training as a professional service).

It is the responsibility of the ordering agency to review quotes. Review includes accuracy against the OEM Price List (MSRP), correct discounts, correct product, etc.

Quotes shall not contain additional terms and conditions. For questions, please contact the State Contract Administrator.

PRODUCT SUBSTITUTIONS
Product substitution shall be in accordance with the General Provisions, (rev 6/21/2022), Section 15, Substitutions. Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator and/or the ordering agency.

PROMOTIONAL PRICING
During special pricing promotions, the Contractor shall offer the ordering agency the promotional pricing or the discount percentage off list, whichever is lower.

The Contractor shall notify the State Contract Administrator of all promotional pricing changes. Notification shall include at a minimum:
• Promotion start and end dates.
• Models, products, and services included in the promotion. • Promotional pricing
Promotional items shall come with all benefits of the statewide contract terms and conditions and shall include all provisions such as warranty/support and delivery.

STATE AGENCY INFORMATION TECHNOLOGY CERTFICATION REQUIREMENT This requirement does not apply to local government agencies.

For State departments, a signed certification of compliance with state information technology (IT) policies is required for all IT acquisitions of hardware, software, and services that cost $5,000 or more. The policy and required format are provided in SAM section 4819.41.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

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PURCHASE EXECUTION
A. State Departments
1) Std. 65 Purchase Documents
State departments not transacting in FI$CAL must use the Purchasing Authority Purchase Order (Std. 65) for purchase execution. An electronic version of the Std. 65 is available at the Office of State Publishing web site (select STD Forms).

All Purchasing Authority Purchase Orders (Std. 65) must contain the following:
• Agency Order Number (Purchase Order Number)
• Ordering Agency Name
• Agency Billing Code
• Purchasing Authority Number
• Leveraged Procurement Number (Contract Number)
• Supplier Information (Contact Name, Address, Phone Number, Fax Number, E-mail)
• Line-Item number.
• Quantity
• Unit of Measure
• Commodity Code Number
• Product Description
• Unit Price
• Extension Price
2) FI$CAL Purchase Documents
State departments transacting in FI$CAL will follow the FI$CAL procurement and contracting procedures.
3) Blanket Orders
The use of blanket purchase orders against this statewide contract is not allowed.

B. Local Governmental Agencies
Local governmental agencies may use their own purchase document for purchase execution. The purchase documents must include the same data elements as listed above (Exception: Purchasing Authority Number and Billing Code which are used by State departments only).

MINIMUM ORDER
There is no minimum order for this contract.

ORDERING PROCEDURE
Ordering agencies are to submit appropriate purchase documents directly to the Contractor via one of the following ordering methods:
• U.S. Mail

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 15 ends

• Facsimile
• Email
The Contractor’s Order Placement Information is as follows:

ORDER PLACEMENT INFORMATION
US Mail
NWN Corporation
11070 White Rock
Road, Ste. 250
Rancho Cordova,
CA 95670
Fax/Email:

Fax: (916) 596-4800
Email:

[email protected]
Contact Information:

NWN Corporation
Contact: Tim Meade
Phone: (916) 637-2200
Email:

[email protected]
When using any of the ordering methods specified above, all State departments must conform to proper State procedures.

ORDER ACCEPTANCE
The Contractor shall accept orders from any ordering agency. The Contractor shall not accept purchase documents for this contract that:
• Are incomplete (required information on purchase documents will be provided during contract implementation)
• Contain non-contract items.
• Contain non-contract terms and conditions.

The Contractor must not refuse to accept orders from any ordering agency for any other reason without written authorization from the State Contract Administrator.

ORDER ACKNOWLEDGEMENT
The Contractor will provide ordering agencies with an email or facsimile order receipt acknowledgement within forty-eight (48) hours of receipt of purchase order. The acknowledgement shall include the following information:
• Contractor’s Order Number
• Ordering Agency Name
• Purchase Order Number
• Description of Goods
• Total Cost
• Anticipated Delivery Date
• Identification of any Out of Stock/Discontinued Items

OUT OF STOCK REMEDY
Upon receipt of an order acknowledgment identifying out of stock items, the ordering agencies shall have the following options:

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 16 ends

• Request a back order.
• Cancel the item from the order with no penalty.

Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator.

DELIVERY SCHEDULES
Delivery for orders placed against this contract shall be in accordance with the following:

A. Locations
Deliveries are to be made (statewide) to the location specified on the individual order, which may include but is not limited to, inside buildings, high-rise office buildings, and receiving docks.

Contractor is requested to make deliveries in Los Angeles County, Orange County, San Bernardino Metropolitan Area, and San Diego Metropolitan Area during off-peak hours. Off-peak hours are 10:00AM to 4:00PM PT.

The Contractor must notify the ordering agency within twelve (12) hours of scheduled delivery time if delivery cannot be made within the time frame specified on the Order Receipt Confirmation.

C. Secure Grounds Delivery
Deliveries may be made to locations inside secure grounds that require prior clearances or special entry procedures to be followed for delivery drivers.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 17 ends

Security procedures may vary from facility to facility. The Contractor will be responsible for contacting the secure location for security procedures, hours of operation for deliveries and service, dress code, and other rules of delivery.

Deliveries that are delayed due to drivers not being cleared to enter secure grounds may be cause for contract default.

FREE ON BOARD (F.O.B.) DESTINATION
All prices are F.O.B. destination; freight prepaid by the Contractor, to the ordering agency’s receiving point. Responsibility and liability for loss or damage for all orders will remain with the Contractor until final inspection and acceptance, when all responsibility will pass to the ordering agency, except the responsibility for latent defects, fraud, and the warranty/support obligations.

PALLETS
Unless otherwise specified on the ordering agency’s purchase order document, standard commercially available pallet sizes should be used. All pallets shall be of sturdy construction and adequate condition to assure delivery of the goods without damage to the goods or safety hazards.

Exchange pallets may be available; however, the State assumes no responsibility for the availability to exchange pallets. Delivery drivers shall not remove more pallets from the location than delivering at time of delivery.

SHIPPED ORDERS
All shipments shall be in accordance with the General Provisions, (rev 6/21/2022), Section 12, Packing and Shipment.”.

PACKING INFORMATION
Packing requirements shall be in accordance with the General Provisions, (rev 6/21/2022), Section 12, Packing and Shipment.”.

Any back ordered or out of stock items shall be identified on the packing sheet as well as the availability date of unfilled and partial shipment.

A packing label shall also be included with each order shipped and include the following items, visible on the outside of the box:
• Ordering Agency Name
• Delivery Address, Unit, and/or Floor
• Ordering Agency Contact Information

INSTALLATION
Contractor shall provide installation as a value-added service. Physical installation includes coordination of installation with ordering agency, power-up, installation of latest firmware,

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 18 ends

installation of software and updates, and removal of trade-in equipment and dunnage.

Testing and diagnostics must include execution of a suite of hardware and software. The basic configuration must be completed and accepted by the ordering agency.

Installation shall include electronic documentation, including configuration instructions, at no additional price. Ordering agencies may purchase installation at the discount-off OEM MSRP.

PROFESSIONAL SERVICES
Contractor shall offer professional services such as pre-order configuration, technical support, and engineering. Professional services do not include consulting services or installation. Contractors shall offer professional service at the discount off OEM MSRP, unless an established contract prices are included in the Contractor’s Contract Pricing workbook. Contractors must use the professional services manufacturer’s part numbers from the OEM MSRP and give a discount based on those catalog prices.

All orders containing professional services will require an SOW with the purchase order from the ordering agencies.

INSPECTION AND ACCEPTANCE
Inspection and acceptance shall be in accordance with the General Provisions, (rev 6/21/2022), Section 16, Inspection.

CONTRACT ADMINISTRATION
Both the State and the Contractor have assigned contract administrators as the single points of contact for problem resolution and related contract issues.

Administrator
Information DGS-PD NWN Solutions Corp.

Contact
Name:

Eugene Shemereko Kathy Thomas
Telephone: (279) 946-8028 (916) 637-2185
Facsimile: NA (916) 596-4800
Email: [email protected] [email protected] Address: DGS/Procurement Division
Attn: Eugene Shemereko
707 Third Street, 2nd Floor, MS
201
West Sacramento, CA 95605
NWN Corporation
Attn: Kathy Thomas
11070 White Rock Road, Ste.
250
Rancho Cordova, CA 95670

RETURN POLICY
Contractor shall accept returns after delivery in accordance with the State’s General Provisions. A full refund shall be offered for the following reasons:

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

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• Items shipped in error.
• Defective or freight-damaged items
• Unopened product (within 30 days of delivery)
Additionally, a full refund shall be provided for products that do not substantially conform with the PO requirements regardless of time of notification.

Contractor may charge a restocking fee for returns that do not meet the reasons above. In all cases, the ordering agency shall have the option of taking an exchange, receiving a credit, or receiving a refund. Restocking fees can be no greater than 10 percent of the value of the items needing re-stocking.

All products returned should be in the packaging as delivered and include all documentation. Lost or damaged packaging materials and/or documentation shall be supplied by the Contractor. The Contractor shall not charge for these materials in excess of the Contractor’s cost or the restocking fee, whichever is lower. The Contractor shall provide the State Contract Administrator and/or ordering department a copy of the Contractor’s material cost, if requested, within ten (10) days of request.

All returns shall be picked up within seven (7) working days of notification. Notification is defined as notice in writing, by facsimile or e-mail. Shipping or freight costs for returned items that were shipped in error, defective or freight-damaged shall be paid by the Contractor.

The Contractor will be responsible for the efund or replacement of all products, including those covered by manufacturer warranties as stated in Article 42, Warranty/Support.

Contractor shall not require the ordering agency to deal directly with the manufacturer.

CUSTOM PRODUCT RETURN POLICY
Ordering agencies shall accrue no charges for custom product if the product is defective or freight damaged. Any other custom product may be returned by any ordering agency but may be subject to fees to remove customization (e.g., VAS), in addition to the fee specified in Article 33, Return Policy. These fees may be negotiated between the Contractor, ordering agency, and the State Contract Administrator.

RESTOCKING FEES
The Contractor may impose a restocking fee for returns for reasons not listed in Article 33, Return Policy. Re-stocking fee for this contract shall be no greater than ten percent.

The packaging and documentation provisions of Article 33, Return Policy, shall apply to restocked items.

PRODUT RECALL PROCEDURES
The Contractor shall provide recall notification, regardless of level, in writing to the State Contract Administrator and each applicable ordering agency through the most expedient

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 20 ends

method possible. The notices, at a minimum, shall include a complete product description and/or identification, contract number, delivery order number and disposition instructions.

The Contractor shall pick up, test, destroy, or return recalled products to the manufacturer at no expense to the ordering agency. The Contractor shall issue replacement of product for any product removed or recalled.

INVOICING
Invoices shall be submitted to the ordering agencies within seven (7) calendar days from date of delivery.

Ordering agencies may require separate invoicing, as specified by each ordering agency.

PAYMENT
A. Terms
Payment terms for this contract are net forty-five (45) days. Payment will be made in accordance with the provisions of the California Prompt Payment Act, Government Code section 927, et seq. Unless expressly exempted by statute, the Act requires State departments to pay properly submitted, undisputed invoices not more than fortyfive (45) days after the date of acceptance of goods, performance of services, or receipt of an undisputed invoice, whichever is later.

B. CAL-Card Use
State departments may use the CAL-Card for the payment of invoices. Use of the CAL-Card requires the execution of a Purchasing Authority Purchase Order in accordance with Article 17, Purchase Execution and must include all required documentation applicable to the purchase.

The CAL-Card is a payment mechanism, not a procurement approach and, therefore, does not relieve State departments from adhering to all procurement laws, regulations, policies, procedures, and best practices, including those discussed in the State Contracting Manual (SCM) Volume 2. This includes but is not limited to the application of all sales and use tax laws, rules, and policies as applicable to the purchase.

C. State Financial Marketplace
State departments reserve the right to select the form of payment for all procurements, be it either an outright purchase with payment rendered directly by the State, or a financing/lease-purchase or operating lease via the State Financial Marketplace (GS $Mart and/or Lease $Mart). If payment is via the financial marketplace, the Contractor will invoice the State department and the State department will approve the invoice and the selected Lender/Lessor for all product listed on the State's procurement document will pay the Contractor on behalf of the State.

D. Payee Data Record

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 21 ends

Each State department’s accounting office must have a copy of the Contractor’s Payee Data Record (Std. 204) in order to process payments. State departments should forward a copy of the Std. 204 to their accounting offices. Without the Std. 204, payment may be unnecessarily delayed. State departments should contact the Contractor for copies of the Payee Data Record.

CAL-CARD INVOICING
All CAL-Card invoices are to be processed separately from other payment methods and include the elements identified in Article 38, Invoicing. CAL-Card invoices shall be submitted to the CAL-Card account holder. The total invoice amount for each CAL-Card order must reflect a zero (0) balance due or credit, if applicable, and state “paid by CALCard”.

This website contains additional information regarding DGS-PD’s CAL-Card program.

State departments must adhere to the file documentation identified in the State Contracting Manual Volume 2.

Contractor Name Seller Permit #
NWN Solutions
Corporation 100-937005

WARRANTY
The Contractor must honor all manufacturers’ warranties and guarantees from the date of acceptance on all products offered as part of a resulting contract. The Contractor shall bear all material and labor costs for repair of equipment defects and failure. The Contractor shall be the main point of contact for all warranty issues and shall facilitate any necessary contact between the ordering agency and the manufacturer.

During the warranty period, the Contractor must:
• Honor all manufacturers’ warranties and guarantees on all products offered through the contract.
• Continue to provide warranty service after contract termination until expiration of warranties for products that have been sold under the contract. • Provide all labor, parts, and travel necessary to keep the products in good operating condition and preserve its operating efficiency in accordance with its technical specifications.
• Pay any necessary shipment and insurance costs.

The warranty services listed shall include all products, software and firmware maintenance costs, and costs of labor, parts, travel, factory overhaul, rehabilitation, transportation, and

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 22 ends

substitute products as necessary. If it is necessary to remove any products from an ordering agency’s location where on-site warranty is specified, the Contractor will provide substitute products at the time of removal.

Substitute products will be comparable to or better than the products removed. In instances where it is necessary for the Contractor to return the products to the factory, the Contractor will be responsible for all costs of the products from the time it leaves the ordering agency’s site until it is returned to the site in good operating condition.

Only new standard parts or parts equal in performance to new parts will be used in making repairs. Parts that have been replaced will become the property of the Contractor except in instances where the State chooses to keep the hard drives. Replacement parts installed will become the property of the ordering agency.

All operating system software and firmware will be considered an integral component of the equipment, and the Contractor will respond to all requests for warranty service for any failure.

Warranty services during the warranty period will not include electrical work external to the products, the furnishing of supplies, or adding or removing accessories, attachments, or other devices not provided under this contract. Warranty services also will not include repair of damage resulting from transportation by the ordering agency between State or local sites or from accident unless the accident is caused by negligent, intentional acts, or omissions of Contractor or its agents.

QUALITY ASSURANCE GUARANTEES
The Contractor shall represent and warrant that Enterprise Technology products provided shall be free from defects in material and workmanship, given normal use and care, over the period of the manufacturer warranty. The terms of this contract will supersede any language to the contrary on purchase orders, invoices, or other sources. Contractors must use new products, parts, and components for all new equipment purchased by the State.

The Contractor may use parts that are equal in performance to new parts for warranty replacement repair parts only as long as it does not violate the manufacturer’s warranty.

EQUIPMENT REPLACEMENT DURING WARRANTY
All product provided under the resultant contract shall perform in accordance with technical specifications and functional descriptions contained or referenced in the awarded contract agreement. If provided product is subject to warranty response three (3) or more times during any ninety (90) day period, the Contractor will, upon the ordering agency’s request, replace the product at no cost. The replacement product will be delivered no later than fifteen (15) working days after the ordering agency’s request is received by the Contractor.

Replacement goods cannot be used, refurbished, or recycled, and must be of equal or greater value.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 23 ends

CONTINUOUS WARRANTY COVERAGE FOR EQUIPMENT ACQUIRED UNDER

STATE CONTRACTS
The Contractor agrees to provide extended warranty coverage and honor all manufacturers’ warranties and guarantees on OEM products acquired under any prior State of California storage, server, or Enterprise Technology contracts. This option is available conditionally when the equipment has been on continuous maintenance or upgraded extended warranty coverage. The extended warranty coverage shall be offered in the OEM MSRP and discount-off OEM MSRP pricing under this contact.

PRINCIPAL PERIOD OF MAINTENANCE
The Contractor must provide warranty and unscheduled service calls for equipment failure in accordance with the following Principal Period of Maintenance (PPM) times after notification from an ordering agency of a problem with any of the goods provided under the resultant contract.
• Metropolitan Areas shall be 8x5x8 NBD onsite – Eight (8) hours, typically 8:00 am to 5:00 pm, Pacific Time, five (5) days a week, Monday through Friday, eight (8) hour Next Business Day onsite response time in metropolitan areas, excluding State holidays.
• Non-Metropolitan Areas shall be 8x5x2 (two (2) hour call back response time, excluding State holidays.) Remediation shall be underway within forty-eight (48) hours.

Metropolitan Areas:

Counties
San Diego, Orange, Riverside, Los Angeles, San Francisco, Alameda, Sacramento, Santa Clara, San Bernardino, Yolo, Solano, Contra Costa, and San Mateo.

Cities
Redding, Stockton, Bakersfield, Ventura, Tracy, San Quentin, Santa Rosa, Santa Barbara, Frontera, and Fresno.

At the discretion and mutual agreement of State agencies and Contractor, the PPM service availability may be changed for a site by attaching an amendment to their purchase order that states the alternative hours of maintenance at that site. All equipment at a single State site shall have a common PPM service availability. If the State requests unscheduled on-call PPM be performed at a time which is outside the PPM service availability, the service will be furnished at the applicable per call rates and terms then in effect. Travel time and expenses are not billable in connection with such maintenance.

PPM after manufacturers’ warranty will be based on the warranty/support offered/purchased by the Contractor.

ATTACHMENT C

RECYCLED CONTENT
State departments are required to report purchases made within sixteen (16) product categories in the California Department of Resources Recycling and Recovery’s (CalRecycle) State Agency Buy Recycled Campaign (SABRC) in accordance with PCC Sections 12200-12217. Post-Consumer Recycled Content (PCRC) information shall be provided to ordering agencies upon request.

SB/DVBE PARTICIPATION
The Small Business (SB) and Disabled Veteran Business Enterprise (DVBE) certifications and percentages for the Contractor and subcontractor(s) are listed below. State departments can verify that the certifications are currently valid at the following website:
www.caleprocure.ca.gov
Name Prime or
Subcontractor
OSDS
Certification
#

SB/DVBE
Percent (%)
Shade & Partners Technology
Solutions Subcontractor 1747904 DVBE: 1.5%
State departments must identify subcontractors on individual purchase documents whenever subcontractors are used.

The Contractor has committed to DVBE participation at total statewide contract levels of

1.5 percent for all categories and Silos.

Individual orders may have no applicable participation or may have participation greater than that of the total contract commitment. Ordering agencies must verify the participation amount with the Contractor. The exact participation percentage levels for each purchase order will be determined on an order-by-order basis in cooperation with the Contractor prior to submittal of a Purchasing Authority Purchase Order (STD 65).

State departments may request from the Contractor a monthly report providing the SB/DVBE participation levels on purchase orders.

CERTIFICATION OF PAYMENTS TO DVBE SUBCONTRACTORS
In accordance with the State Contracting Manual, Volume 2, section 1203.1, DGS-PD has prescribed an alternative mechanism for enforcing the DVBE subcontractor payment certification requirement on this Statewide Contract. State departments shall not collect a certified Prime Contractor’s Certification – DVBE Subcontracting Report (STD. 817) from the Contractor. During the contract term, and upon completion of the contract for which a DVBE subcontractor commitment was made, DGS-PD will require the Contractor to certify that all participation commitments and payments under the contract have been made to the DVBE.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-24-70-19-22
Contract User Instructions, *Supplement 1*

Page 25 ends

operating under statewide contract purchasing authority to conduct a CUF evaluation or request the completion of the following required certifications and forms:
• Bidder Declaration Form (GSPD 05-105)
• DVBE Declaration Form (DGS-PD 843)
• Darfur Contracting Act Form
• California Civil Rights Certification Form
• Iran Contracting Act Certification
• Russian Sanctions Agreement
• Federal Debarment
Any irregularities or concerns regarding prime or SB/DVBE sub-contractor responsibilities are to be immediately documented and reported to the State Contract Administrator for further investigation. Information provided to the State Contract Administrator includes, but is not limited to:
• Copy of executed purchase document
• Value-added service description
• Work performance issue or concern.

State department contact name, email, and phone number.

GENERATIVE AI PROCUREMENT PROCEDURES
State departments are required to obtain a GenAI Reporting and Factsheet (STD 1000) from the Contractor prior to issuing a Purchase Order.

If GenAI is disclosed by the Contractor, state departments must follow the required GenAI purchase procedures outlined in SCM Vol.2, Chapter 23, Generative Artificial Intelligence.

State departments must retain the STD 1000 in their procurement file, and if applicable, the confirmation the purchase may proceed.

TRADE IN PROGRAM
There is no Trade-In Program associated with this contract.

TAKE-BACK PROGRAM
There is no Take-Back Program associated with this contract.

ATTACHMENTS
Attachment A – Contract Pricing, *Supplement 1*

ATTACHMENT C
Department of General Services
Procurement Division
707 Third Street, 2nd Floor
West Sacramento, CA 95605-2811
State of California

STATEWIDE CONTRACT
USER INSTRUCTIONS All changes to most recent Supplem ent are in bold red italic. Additi ons ar e enclosed in asterisks, *, and deleti ons are enclosed in br ackets, [].

MANDATORY
*Supplement 8* *Incorporates Supplements 1-8*
ISSUE AND EFFECTIVE DATE: *November 14, 2024*
CONTRACT NUMBER: 1-22-70-30
DESCRIPTION: PC Goods – HP Inc. Products
(Desktops, Thin Desktops, Laptops,
Thin Laptops, Chromebooks, Monitors)
CONTRACTOR: NWN Corporation
CONTRACT TERM: 07/01/2022 through 06/30/2026
STATE CONTRACT ADMINISTRATOR: Lynne Edison
(279) 946-8417
[email protected]
The contract user instructions, products, and pricing are included herein. All purchase documents issued under this contract incorporate the contract terms and applicable California General Provisions:

IT General Provisions, rev 09/05/2014
(https://www.dgs.ca.gov/-/media/7DC4270A6D324C8FB923562A0AC482AD.ashx) Cal eProcure link: www.caleprocure.ca.gov

ORDER PLACEMENT INFORMATION
Mailing Address:
11070 Whiterock Road
Suite 250
Rancho Cordova, CA
95670
Fax/Email:

Fax: (916) 637-2200
Email:

[email protected]
Contact Information:

NWN Corporation
Tim Meade
Phone: (916) 637-2200
Email:

[email protected]
Contractor Website: https://www.nwnit.com/about-us/contracts/ OEM MSRP/Price List is contained within the Contractor’s website.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 2 ends

All changes to most recent Supplement are in bold red italic. Additions are enclosed in asterisks; deletions, if required, are enclosed in brackets.

SUMMARY OF CHANGES
Supplement
Number Description/Sections Supplement Date
*8* *Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Attachment A3 & A6: product refresh*
*11/14/2024*
7 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Article 50 and Article 51 have been added.
8/1/2024
6 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Contract term has been updated
6/5/2024
5 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Attachment A1, A3 & A6: product refresh
2/21/2024
4 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Article 4 – SB/DVBE Off-Ramp Provision: Update
Evaluation and Off Ramp Documentation sections.
3/16/2023
3 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Order Placement Information: Mailing address has been updated.
 Article 18: Mailing address has been updated.

Article 32: Mailing address has been updated.
2/22/2023
2 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Article 17: Clarify purchasing guidelines for optional accessories, VAS, and extended warranties.
 Article 47: Clarify that all VAS are included for the 25 percent DVBE participation spend.
10/12/2022
1 Subject contract for PC Goods, HP Inc. is hereby modified to reflect the following changes:
 Article 4: Update SCM Volume reference.
 Article 12: Add timeframe for quotes.
 Article 17: Clarified minimum order requirements.
 Attachment A1-A6: Add Microsoft Auto-Pilot
Service/Registration to the VAS; correct Unit of Measure for D&L and Emergency Services.
8/18/2022
N/A Original Contract Posted 7/1/2022

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 3 ends

All other terms and conditions remain the same.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 4 ends

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 5 ends

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 6 ends

SCOPE
The State’s contract with NWN Corporation (NWN) (Contractor) provides HP Inc. PC Goods, (Desktops, Thin/Zero Desktops, Laptops, Thin Laptops, Chromebooks, Monitors) at contracted pricing to the State of California and local governmental agencies in accordance with the requirements of Contract # 1-22-70-30. The Contractor shall supply the entire portfolio of products as identified in the contract and will be the primary point of contact for data collection, reporting, and distribution of this contract to the State.

The contract term is for three (3) years with an option to extend the contract for two (2) additional one (1) year period or portion thereof. The terms, conditions, and prices for the contract extension option shall be by mutual agreement between the Contractor and the State. If a mutual agreement cannot be met the contract may be terminated at the end of the current contract term.

CONTRACT USAGE/RULES
A. State Departments
• The use of this contract is mandatory for all State of California departments. • State departments must adhere to all applicable State laws, regulations, policies, best practices, and purchasing authority requirements, e.g., California Codes, Code of Regulations, State Administrative Manual, Management Memos, and State Contracting Manual Volume 2, as applicable.
• Prior to placing orders against this contract, State departments must have been granted IT purchasing authority by the Department of General Services, Procurement Division (DGS-PD) for the use of this statewide contract. State departments that have not been granted purchasing authority by DGS-PD for the use of the State’s statewide contracts may contact DGS-PD’s Purchasing Authority Management Section by e-mail at [email protected].
• State departments must have a Department of General Services (DGS) agency billing code prior to placing orders against this contract. Ordering departments may contact their Purchasing Authority contact or their department’s fiscal office to obtain this information.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 7 ends

State departments and have no authority to amend, modify or change any condition of the contract.
• A DGS issued billing code is not required for local governmental agencies to place orders against this contract.

C. Unless otherwise specified within this document, the term “ordering agencies” will refer to all State departments and/or local governmental agencies eligible to utilize this contract. Ordering and/or usage instructions exclusive to State departments or local governmental agencies shall be identified within each section.

Current fees are available online in the Price Book & Directory of Services (https://www.dgs.ca.gov/OFS/Price-Book) (go to Price Book Download and click on Purchasing under Procurement Division).

B. Local Governmental Agencies
For all local government agency transactions issued against the contract, the Contractor is required to remit the DGS-PD an Incentive Fee of an amount equal to

1.25 percent of the total purchase order amount excluding taxes and freight. This Incentive Fee shall not be included in the local governmental agency’s purchase price, nor invoiced or charged to the local governmental agency. All prices quoted to local governmental agencies shall reflect State contract pricing, including any and all applicable discounts, and shall include no other add-on fees.

SB/DVBE OFF-RAMP PROVISION
This contract is mandatory for use by all State of California departments except when the “SB/DVBE Off-Ramp” provision is utilized. The SB/DVBE Off-Ramp provision allows a State department to, at its option, purchase contract items from a certified Small Business (SB), including a “microbusiness” (MB), or a Disabled Veteran Business Enterprise (DVBE) in accordance with the rules outlined within this document.

The rules outlined herein are exclusive to this contract and do not affect any other contract. Departments may not use the SB/DVBE Off-ramp provision to buy outside of the mandatory statewide contract if the rules cannot be applied. In these situations, the purchase must be made through the mandatory statewide contract.

A. SB/DVBE Off-ramp Provision Usage Rules
In order to utilize the SB/DVBE Off-ramp provision, departments must comply with the following usage rules:

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 8 ends

Requirement Description / Procedure
Purchasing
Authority
Departments must have approved Purchasing Authority
Category for SB/DVBE Option per GC Section 14838.5(a)
granted by the DGS-PD in order to utilize the SB/DVBE
Off-Ramp provision as identified within the statewide
contract.

Transaction
Limits
Transactions must be less than $250,000 excluding sales and use tax, finance charges, postage, and handling
charges.

Supplier
Certifications
SB/DVBE Offramp purchases must be made to a supplier
with a current California SB or DVBE certification. State departments can verify certifications at the following
website: www.caleprocure.ca.gov
Price Quotations Departments must obtain price quotations from California-certified SB, MB, or DVBE supplier(s) as
follows:
 For purchases between $0 and under $5,000,
departments must obtain at least one (1) phone
quote or written quote from a Certified SB/DVBE.
 For purchases between $5,000 and under $250,000,
departments must obtain at least two (2) price
quotations. Refer to SCM Volume 2, Section 1601.1.

Quotes must be obtained from suppliers of the
same certification type (SB or DVBE).

Evaluation State departments must document in the procurement file that the products being purchased are:
1) The same brand and model as the products available
from the statewide contract including product description, functional requirements, and manufacturer warranties as provided in the statewide contract; and
2) Within 5 percent of the pricing offered from the
statewide contract for the equivalent products based on the total order value before taxes.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 9 ends

Requirement Description / Procedure
Identifying Off
Ramp purchases
Departments electing to exercise the Off Ramp provision by conducting a Fair and Reasonable or SB/DVBE Option
purchase, must identify use of the Off Ramp provision as follows:

FI$CAL Purchase Orders
Select the appropriate acquisition method (Fair and
Reasonable or SB or DVBE Option – COMPETITIVE). Do
not select a LPA Contract ID. In the PO Reference field, enter “OFF RAMP” and the LPA contract number the Fair
and Reasonable or SB/DVBE Option is replacing.

STD. 65 Purchasing Authority Purchase Orders
On the STD. 65, enter “OFF RAMP” in the box titled
“Leveraged Procurement Agreement No.” as shown in the
example below.

B. Off Ramp Documentation
Requirement Description / Procedure
Off Ramp
Documentation
The procurement file must be documented to support the
contract award and the action taken including the following documents:
• Copy of Statewide Contract User Instructions in
support of executing a SB/DVBE purchase outside of
the mandatory contact.
• Statewide contract pricing sheet, highlighting the
equivalent products being purchased and used for
evaluation.
• SB or DVBE price quotes obtained.
• SB or DVBE certification verification.
• Authorized Reseller Letter (if applicable)

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 10 ends

Requirement Description / Procedure
Refer to SCM Volume 2 for additional documentation
requirements.

EXEMPT PURCHASES
To purchase PC Goods equipment outside the contract requires an approved exemption from the State Contract Administrator. Please refer to Hardware Contract Exemption (https://www.dgs.ca.gov/PD/Services/Page-Content/Procurement-Division-Services-ListFolder/Request-an-IT-Hardware-Contract-Exemption) for information and the required justification forms regarding the exemption process.

CONTRACT ITEMS
A. Core Items
All items in Attachment A, Contract Pricing, must meet or exceed all minimum technical requirements detailed in Attachment B, Minimum Technical Requirements.

Option/Upgrades are intended to augment proposed configurations. Offers for core items at a lesser discount will not be considered.

Contractor shall provide the Value-Added Services (VAS) listed in Attachment A, Contract Pricing. A statement of work (SOW) may be required when some VAS are ordered.

An SOW is required for all purchases that include Deployment and Logistics (D&L).

D&L is limited to the subtasks outlined in Attachment D, Deployment and Logistics Breakdown. The D&L subtasks are broken down into project based and productbased tasks. The product-based tasks have a per unit time-base assigned. The timeframes noted on Attachment D for product-based tasks cannot change.

The timeframes for project-based tasks will depend on the scope of the project (number of units ordered, staggered delivery to a single or multiple locations, etc.).

Ordering agencies should review the timeframes the Contractor is charging for project-based tasks to determine if they are appropriate.

Once a SOW is submitted to the Contractor, the Contractor shall use Attachment D, Deployment and Logistics Breakdown to identify the specific tasks they will

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 11 ends

performing as well as a time breakdown per task/unit. The Contractor’s final D&L breakdown should be included in the SOW and the total hours should be listed on the quote. Subtasks not shown in the breakdown shall not be included in the D&L.

B. Non-Core Products
Only products meeting or exceeding the specifications of Attachment B, Minimum Technical Requirements, within the scope this contract may be purchased under this contract. Non-Core items meeting or exceeding the specifications may be quoted by the Contractor. The Contractor must submit non-core configurations to the State Contract Administrator for approval prior to quoting the non-core configuration as a contract item. The base criteria to consider non-core items are:
• All items are directly related to the common configuration. • Items do not conflict with any other mandatory statewide commodities contract.

Non-Core Items must be offered at the same core discount appropriate for the product category group: Core Configuration, Monitors, Option/Upgrade, and VAS groups Offers for non-core items may be offered at a greater discount than the contract discount. Offers for non-core items at a lesser discount will not be considered.

Products outside the scope of this contract may not be purchased from this contract.

SPECIFICATIONS
All products listed on Attachment A, Contract Pricing, conform to Attachment B, PC Goods Specification, dated December 15, 2021.

CUSTOMER SERVICE
The Contractor will have a customer service unit that is dedicated to this contract. The customer service unit provides office and personnel resources for responding to inquiries, including telephone and email coverage weekdays during the hours of 8:00 a.m. - 5:00 p.m., PT.

The customer service unit shall be staffed with individuals that:
• Are trained in the requirements of this contract.
• Have the authority to take administrative action to correct problems that may occur The Contractor’s customer service unit shall respond to all customer inquiries within one (1) business day of initial contact.

Contact Phone Email
Tim Meade (916) 637-2200 [email protected]

ELECTRONIC CATALOG/CONTRACT WEBSITE CONTENTS

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 12 ends

An Electronic Catalog / Contract Website specific to this contract is available and contains the following data elements at minimum:
• Detailed line-item descriptions of the products offered through this contract • Warranty
• State-specific current contract pricing
• SB/DVBE participation information
• Quote generation
• Contractor’s customer service contact information
• OEM/MSRP/Price List (current and archives)

PRE-ORDER CONFIGURATION CONSULTATION (OFFER GENERATION) The Contractor shall provide pre-sale pre-order technical consultation and configuration assistance to ordering departments in order to ensure acquired configurations are operationally designed for the ordering agency’s technology needs. Ordering agencies will ensure that the Contractor has been apprised on the technical needs of the systems and components acquired under the contract.

OFFER FORMAT
The Contractor shall provide an offer to ordering agencies in MS Excel spreadsheet format. Quotes from the Contractor must be effective for thirty (30) days after issuance.

The quote must include the following data elements:
• Contractor Letterhead
• Quote “Prepared By” Name and
Contact Information
• Quote Number
• Date of Quote
• Ordering Agency Name
• Ordering Agency Contact Person
• Contract Number
• Contract Line-Item Number (CLIN)
• Quantity
• Core/Non-Core (Y/N)
• Description of Item
• Manufacturer’s Part Number/SKU
• OEM Price List/Index Price
• Contract Discount
• Contract Unit Price
• Extended Price (Quantity x
Contract Price)
• Subtotals of Taxable and NonTaxable Items
• Rate and Calculated Tax
• Applicable Fees
• Grand Total

PRODUCT SUBSTITUTIONS
Products and configurations meeting or exceeding the category requirements shall be available throughout the duration of the contract term. The contract provides for technology refresh as models are discontinued or cease production and must be approved by the State Contract Administrator. These changes will be made in the form of a contract supplement and will not be effective until the supplement’s release.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 13 ends

The Contractor shall not substitute products or configurations or modify catalog information without written approval from the State Contract Administrator.

The Contractor will maintain the contract discount as bid throughout the original term of the contract and any extensions, including upon approved substitution.

If no substitute product is available that meets or exceeds the specifications due to fundamental technology or market change, the State may alter the common configurations to meet the updated marketplace standards. Obsolescence of a configuration may be determined at the discretion of the State.

Items with the same model number or SKU available elsewhere on the contract shall be made available to the State at the highest discount.

PROMOTIONAL PRICING
During special pricing promotions, the Contractor shall offer the ordering agency the promotional pricing or the discount percentage off list, whichever is lower.

The Contractor shall notify the State Contract Administrator of all promotional pricing changes. Notification shall include at a minimum:
• Promotion start and end dates
• Models, products, and services included in the promotion • Promotional pricing
Promotional pricing shall not be cause for a permanent change in pricing. Promotional pricing shall not be cause for Contractor refresh.

Promotional items shall come with all benefits of the statewide contract terms and conditions and shall include all provisions such as warranty and delivery.

STATE AGENCY INFORMATION TECHNOLOGY CERTFICATION REQUIREMENT This requirement does not apply to local government agencies.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 14 ends

(https://www.dgsapps.dgs.ca.gov/osp/StatewideFormsWeb/Forms.aspx) (select STD Forms).

All Purchasing Authority Purchase Orders (Std. 65) must contain the following:
• Agency Order Number (Purchase Order Number)
• Ordering Agency Name
• Agency Billing Code
• Purchasing Authority Number
• Leveraged Procurement Number (Contract Number)
• Supplier Information (Contact Name, Address, Phone Number, Fax Number, E-mail)
• Line-Item number
• Quantity
• Unit of Measure
• Commodity Code Number
• Product Description
• Unit Price
• Extension Price
2) FI$CAL Purchase Documents
State departments transacting in FI$CAL will follow the FI$CAL procurement and contracting procedures.
3) Blanket Orders

The use of blanket purchase orders against this statewide contract is not allowed.

MINIMUM ORDER
This contract contains a minimum order of one (1) complete configuration (i.e., desktop, laptop, etc.)/monitor.

Portable Monitors are treated as a peripheral to a laptop and can only be purchased with a a laptop. Portable monitors are not available on stand-alone monitor contracts.

VAS cannot be purchased as a stand-alone item. VAS can only be purchased with the purchase of a complete configuration. If an ordering agency determines there is a need for

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 15 ends

VAS and it was not included on their initial PO, the ordering agency may purchase after the initial PO, but it can be only for product purchased from this contract.

Optional Accessories cannot be purchased as stand-alone items. They can only be purchased with the purchase of a complete configuration. If an ordering agency determines there is a need for these items and they were not included on their initial PO, the ordering agency may purchase these items after the initial PO, but it must be within ninety (90) days of the initial PO and the items must be for the product purchased from the contract only.

Extended Warranties may be purchased after the initial PO if purchased prior to the current warranty’s expiration. Extended Warranties can only be purchased for product purchased from this contract.

If agencies are unable to amend the initial PO, they may issue a new PO as long as it is tied back to the initial PO (i.e., comment included on new PO). Additional and/or amended PO’s must be issued prior to contract expiration.

ORDERING PROCEDURE
Ordering agencies are to submit appropriate purchase documents directly to the Contractor via one of the following ordering methods:
• U.S. Mail
• Facsimile
• Email
The Contractor’s Order Placement Information is as follows:

ORDER PLACEMENT INFORMATION
U.S. Mail:

NWN Corporation
11070 Whiterock Road
Suite 250
Rancho Cordova, CA 95670
Facsimile:
(916) 596-4800
Email:

[email protected]
When using any of the ordering methods specified above, all State departments must conform to proper State procedures.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 16 ends

• Contain non-contract terms and conditions
The Contractor must not refuse to accept orders from any ordering agency for any other reason without written authorization from the State Contract Administrator.

ORDER RECEIPT CONFIRMATION
The Contractor will provide ordering agencies with an email or facsimile order receipt confirmation within forty-eight (48) hours of receipt of purchase document. The Order Receipt Confirmation shall include the following information:
• Contractor’s Order Number
• Ordering Agency Name
• Agency Order Number (Purchase Order Number)
• Description of Goods
• Total Cost
• Anticipated Delivery Date
• Identification of any Out of Stock/Discontinued Items

OUT OF STOCK REMEDY
Upon receipt of an order acknowledgment identifying out of stock items, the ordering agencies shall have the following options:
• Request a back order
• Cancel the item from the order with no penalty
The Contractor will provide notification to the ordering agencies regarding out-of-stock items which have been back ordered.

Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products.

DISCONTINUED ITEM REMEDY
Upon receipt of an order acknowledgment identifying discontinued items, the ordering agencies shall have the following options:
• Amend purchase document to reflect State-approved substitute item (per Section 13, Product Substitutions)
• Cancel the item from the order
Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 17 ends

DELIVERY SCHEDULES
Delivery for orders placed against this contract shall be in accordance with the following:

A. Locations
Deliveries are to be made (statewide) to the location specified on the individual purchase order, which may include, but not limited to inside buildings, high-rise office buildings, and receiving docks.

B. Schedule
Delivery of ordered product shall be completed in full within thirty (30) calendar days after receipt of an order (ARO) unless otherwise agreed to by the ordering agency.

Due to the current market conditions, actual delivery schedules may exceed the thirty (30) day delivery requirement. Departments are required to work with Contractors on delivery timelines. If there are any questions, please contact the State Contract Administrator.

Since receiving hours for each ordering agency will vary by facility, it will be the Contractor’s responsibility to check with each ordering agency for their specific delivery hours before delivery occurs. The Contractor must notify the ordering agency within twelve (12) hours of scheduled delivery time, if delivery cannot be made within the time frame specified on the Order Receipt Confirmation.

The Contractor is requested to make deliveries in Los Angeles County, Orange County, San Bernardino Metropolitan Area, and San Diego Metropolitan Area during off-peak hours. Off-peak hours are Monday through Friday, 10:00 AM to 4:00 PM PT.

C. Security Requirements
Deliveries may be made to locations inside secure grounds that require prior clearances or special entry procedures to be followed for delivery drivers.

Deliveries that are delayed due to drivers not being cleared to enter secure grounds may be cause for contract default.

FREE ON BOARD (F.O.B.) DESTINATION
All prices are F.O.B. destination, freight prepaid by the Contractor, to the ordering agency’s final receiving point. Responsibility and liability for loss or damage for all orders will remain with the Contractor until final inspection and acceptance, when all responsibility will pass to the ordering agency, except the responsibility for latent defects, fraud, and the warranty obligations.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 18 ends

SHIPPED ORDERS
All shipments shall be in accordance with the General Provisions, Article 12 entitled “Packing and Shipment”.

PACKING SLIP
A packing slip will be included with each shipment, which will include at least the following information in no particular order:
• Agency order number (purchase order number)
• Ordering agency name
• Line-item description
• Quantity ordered
• Quantity included in shipment
• Any back ordered or out of stock items and availability date of unfilled and partial shipment
• Number of parcels
• Destination
• All information contained on the packing label

PACKING LABEL
A packing label will also be included with each order shipped and include the following items, visible on the outside of the box:
• Ordering Agency Name
• Delivery Address, Unit, and/or Floor
• Ordering Agency Contact Information

INSTALLATION
Contractor shall provide installation as a VAS. Physical installation includes coordination of installation with State representative, power-up, installation of latest firmware, installation of software and updates and removal of trade-in equipment and dunnage. Testing and diagnostics must include execution of a suite of hardware and software. The basic configuration must be completed and accepted by a State representative.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 19 ends

Installation shall include electronic documentation, including configuration instructions, at no additional price.

Installation will require an SOW if D&L is included in the purchase order. Please refer to Section 7A, Contract Items.

INSPECTION AND ACCEPTANCE
Inspection and acceptance shall be in accordance with the General Provisions, Article 16 titled Inspection, Acceptance and Rejection.

CUSTOM PRODUCT ACCEPTANCE PROCESS
Contractor shall supply the ordering agency with one (1) complete custom configuration for inspection of the series of units on the Purchase Order, completed in accordance with the specifications, including all requested items and sub-components. Arrangements for inspection shall be made only when customization of the unit is complete.

Contractor shall receive notice within five (5) business days of inspection indicating that the unit is either acceptable or not acceptable. Unacceptable or non-compliant items will be identified at the time of notification. Contractor shall provide the corrected unit for inspection within ten (10) business days after notification from the State.

After inspection and acceptance by the State, the accepted custom unit shall be the criteria or basis for acceptance of the balance of the delivery. This will not constitute final acceptance of each unit remaining on the Purchase Order.

CONTRACT ADMINISTRATION
Both the State and the Contractor have assigned contract administrators as the single points of contact for problem resolution and related contract issues.

Administrator
Information DGS-PD NWN Corporation
Contact
Name:

Lynne Edison Kathy Thomas
Telephone: (279) 946-8417 (916) 637-2185
Facsimile: N/A (916)-596-4800
Email: [email protected] [email protected]
Address: DGS/Procurement Division
Attn: Lynne Edison
707 Third Street, 2nd Floor, MS
201
West Sacramento, CA 95605
NWN Corporation
ATTN: Kathy Thomas
11070 Whiterock Road
Suite 250
Rancho Cordova, CA 95670

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 20 ends

RETURN POLICY
Contractor shall accept returns for up to thirty (30) calendar days after delivery. Contractor is not required to accept returns after this time period. Contractor shall offer a credit or refund in accordance with Section 36, Credit Policy. Contractor may impose a Restocking Fee in accordance with Section 37, Restocking Fees.

Products returned should be in the packaging as delivered and include all documentation.

Lost or damaged packaging materials and/or documentation shall be supplied by the Contractor. The Contractor shall not charge for these materials in excess of the Contractor’s cost or the Restocking Fee, in accordance with Section 37, Restocking Fee, whichever is lower. The Contractor shall provide the State Contract Administrator and/or ordering agency a copy of the Contractor’s material cost, if requested, within ten (10) days of request.

CUSTOM PRODUCT RETURN POLICY
Order agencies shall accrue no charges for custom product if the product is defective or freight damaged. Any other custom product can be returned by any ordering agency but may be subject to fees to remove customization (VAS), in addition to the fee specified in Section 37, Restocking Fees. These fees may be negotiated between the Contractor, ordering agency and the State Contract Administrator.

CREDIT POLICY
The Contractor shall offer a full credit/refund for the following items:
• Items shipped in error.
• Defective or freight-damaged items.
• Unopened product (within fifteen (15) days of delivery). • Items that are non-compliant with the specification(s)/Purchase Order requirements (within fifteen (15) days of delivery).

All other items returned in accordance with Section 34, Return Policy, shall receive credit or refund, less any applicable restocking fees in accordance with Section 37, Restocking Fees. In all cases, the ordering agency shall have the option of taking an exchange, receiving a credit, or receiving a refund.

The Contractor will be responsible for the credit/refund or replacement of all products, including those covered by manufacturer warranties as stated in Section 43, Warranty.

Contractor cannot require the ordering agency to deal directly with the manufacturer.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 21 ends

RESTOCKING FEES
The Contractor may impose a restocking fee for returns for reasons not listed in 36, Credit Policy. Re-stocking fee for this contract shall be no greater than 10 percent.

The packaging and documentation provisions of Section 33, Return Policy, shall apply to re-stocked items.

INVOICING
Invoices shall be submitted to the ordering agencies within seven (7) calendar days from date of delivery.

Ordering agencies may require separate invoicing, as specified by each ordering agency.

Invoices will contain the following information:
• Contractor’s name, address, and telephone number
• Leveraged Procurement Agreement Number (Contract Number) • Agency order number (purchase order number)
• Item and commodity code number
• Quantity purchased
• Contract price and extension
• State sales and/or use tax
• Prompt payment discounts/cash discounts, if applicable • Totals for each order

PAYMENT
A. Terms
Payment terms for this contract are net forty-five (45) days. Payment will be made in accordance with the provisions of the California Prompt Payment Act, Government Code Section 927, et seq. Unless expressly exempted by statute, the Act requires State departments to pay properly submitted, undisputed invoices not more than fortyfive (45) days after the date of acceptance of goods, performance of services, or receipt of an undisputed invoice, whichever is later.

B. CAL-Card Use
State departments may use the CAL-Card for the payment of invoices. Use of the CAL-Card requires the execution of a Purchasing Authority Purchase Order (Std. 65) in accordance with Section 16, Purchase Execution and must include all required documentation applicable to the purchase.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 22 ends

D. Payee Data Record
Each State department’s accounting office must have a copy of the Contractor’s Payee Data Record (Std. 204) in order to process payments. State departments should forward a copy of the Std. 204 to their accounting offices. Without the Std. 204, payment may be unnecessarily delayed. State departments should contact the Contractor for copies of the Payee Data Record.

CAL-CARD INVOICING
All CAL-Card invoices are to be processed separately from other payment methods and include the elements identified in Section 38, Invoicing. CAL-Card invoices shall be submitted to the CAL-Card account holder. The total invoice amount for each CAL-Card order must reflect a zero (0) balance due or credit, if applicable, and state “paid by CALCard”.

This website contains additional information regarding DGS-PD’s CAL-Card program (https://www.dgs.ca.gov/PD/Services/Page-Content/Procurement-Division-Services-ListFolder/Enroll-in-CAL-Card-Program-for-Government-Entities).

State departments must adhere to the file documentation identified in the State Contracting Manual Volume 2.

Contractor Name Seller Permit #
NWN Corporation 100-937005

ACCESSIBILITY COMPLIANCE/ VOLUNTARY PRODUCT ACCESSIBILITY TEMPLATE (VPAT)
Contract products are compliant with requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) are determined to be relevant for this contract.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 23 ends

WARRANTY
The Contractor must honor all manufacturers’ warranties and guarantees for a period of three (3) years from the date of acceptance on all products offered as part of this contract.

The Contractor shall bear all material and labor costs for repair of equipment defects and failure. The bid price cost shall include the manufacturer’s warranty cost.

The warranty services listed shall include all products, software and firmware maintenance costs and costs of labor, parts, travel, factory overhaul, rehabilitation, transportation, and substitute products, as necessary. If it is necessary to remove any products from an ordering agency’s location where on-site warranty is specified, the Contractor will provide substitute products at the time of removal.

Only new standard parts or parts equal in performance to new parts will be used in effecting repairs. Parts that have been replaced will become the property of the Contractor except in instances where the ordering agency chooses to keep the hard drives. Replacement parts installed will become the property of the ordering agency.

All operating system software and firmware will be considered an integral component of the equipment and the Contractor will respond to all requests for warranty service for any failure.

Warranty services during the warranty period will not include electrical work external to the products, the furnishing of supplies, or adding or removing accessories, attachments, or other devices not provided under this contract. Warranty services also will not include repair of damage resulting from transportation by the ordering agency between State or local sites or from accident unless the accident is caused by negligent or intentional acts or omissions of the Contractor or its agents.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 24 ends

QUALITY ASSURANCE GUARANTEES
The Contractor shall represent and warrant that all products provided shall be free from defects in material and workmanship, given normal use and care, over the period of the manufacturer warranty. The terms of this contract will supersede any language to the contrary on purchase orders, invoices, or other sources. Contractors must use new products, parts, and components for all new equipment purchased by the State. The Contractor may use parts that are equal in performance to new parts for warranty replacement repair parts only as long as it does not violate the manufacturer’s warranty.

EQUIPMENT REPLACEMENT DURING WARRANTY
If the product provided fails to perform in accordance with technical specifications and functional descriptions contained or referenced in the contract agreement and is subject to warranty response three (3) or more times during any ninety (90) day period, the Contractor will upon the ordering agency’s request, replace the product at no price. The replacement product(s) will be delivered no later than fifteen (15) working days after the ordering agency’s request is received by the Contractor. Replacement goods cannot be used, refurbished, or recycled, and must be of equal or greater value.

WARRANTY REPAIR RESPONSE TIME
The Contractor must provide warranty in accordance with the following times after notification from an authorized purchaser of a problem with any of the goods included on contract.

Metropolitan Areas shall be 8x5x8 Next Business Day onsite – Eight (8) hours, typically 8:00 am to 5:00 pm, Pacific Time, five (5) days a week, Monday through Friday, eight (8) hour NBD onsite response time in metropolitan areas, excluding State holidays.

Non-Metropolitan Areas shall be 8x5x2 (two (2) hour call back response time, excluding State holidays.) Remediation shall be underway within 48 hours.

Metropolitan Areas:

Counties
San Diego, Orange, Riverside, Los Angeles, San Francisco, Alameda, Sacramento, Santa Clara, San Bernardino, Yolo, Solano, Contra Costa, and San Mateo.

Cities
Redding, Stockton, Bakersfield, Ventura, Tracy, San Quentin, Santa Rosa, Santa Barbara, Frontera, and Fresno.

RECYCLED CONTENT
State departments are required to report purchases in many product categories. The Postconsumer-Content Certification Form for the Contractor is attached (Attachment C).

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 25 ends

SB/DVBE PARTICIPATION
This contract contains no Small Business (SB) participation.

The Disabled Veteran Business Enterprise (DVBE) certifications and percentages for the Contractor and subcontractor(s) are listed below. State departments can verify that the certifications are currently valid at the following website: www.caleprocure.ca.gov Name Prime or
Subcontractor OSDS Certification # DVBE Percent (%)
Global Blue DVBE Subcontractor #1567640 12.5%
Shade & Partners
Technology Subcontractor #1747904 12.5%
DVBE Participation: State departments must identify subcontractors on individual purchase documents whenever subcontractors are used.

The Contractor has committed to DVBE participation at total statewide contract levels of 25 percent of the total VAS sales for the entire contract term.

Any irregularities or concerns regarding prime or DVBE sub-contractor responsibilities are to be immediately documented and reported to the State Contract Administrator for further investigation. Information provided to the State Contract Administrator includes, but is not limited to:
• Copy of executed purchase document
• Value-added service description
• Work performance issue or concern
• State department contact name, email, and phone number State departments may request from the Contractor a monthly report providing the DVBE participation levels on purchase orders.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 26 ends

BIDDER DECLARATION/COMMERCIALLY USEFUL FUNCTION (CUF)
The DGS-PD, as the awarding department, has assessed the Contractor and subcontractor certifications, (i.e., Darfur, Russian Sanctions, SB/DVBE, etc.), Bidder Declaration, and CUF during the solicitation evaluation process. Consequently, when executing purchase documents pursuant to this contract, it is not necessary for State departments operating under statewide contract purchasing authority to request the completion of State required certifications, a Bidder Declaration document, or perform additional CUF analysis. The State department should make a notation of this within their procurement file.

VETTED FORMS/CERTIFICATIONS
The DGS-PD, as the awarding department, has assessed the Contractor and subcontractor forms, certifications, and compliance to performing a commercially useful function (CUF) during the solicitation evaluation process. Consequently, when executing purchase documents pursuant to this contract, it is not necessary for State departments operating under statewide contract purchasing authority to conduct a CUF evaluation or request the completion of the following required certifications and forms:
• Bidder Declaration Form (GSPD 05-105)
• DVBE Declaration Form (DGS-PD 843)
• Darfur Contracting Act Form
• California Civil Rights Certification Form
• Iran Contracting Act Certification
• Russian Sanctions Agreement
• Federal Debarment
State departments should make a notation of this within their procurement file.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 27 ends

Any irregularities or concerns regarding prime or SB/DVBE sub-contractor responsibilities are to be immediately documented and reported to the State Contract Administrator for further investigation. Information provided to the State Contract Administrator includes, but is not limited to:
• Copy of executed purchase document
• Value-added service description
• Work performance issue or concern
• State department contact name, email, and phone number.

GEN-AI PROCURMENT PROCEDURES
State departments are required to obtain a GenAI Reporting and Factsheet (STD 1000) from the Contractor prior to issuing a Purchase Order.

If GenAI is disclosed by the Contractor, state departments must follow the required GenAI purchase procedures outlined in SCM Vol.2, Chapter 23, Generative Artificial Intelligence.

State departments must retain the STD 1000 in their procurement file, and if applicable, the confirmation the purchase may proceed.

TAKE-BACK/TRADE IN
Before any Take-Back/Trade-In can occur, State departments must obtain approval for discarding their IT equipment from the DGS Surplus Property and Reutilization Program.

In accordance with the State Administrative Manual (SAM), Chapter 5900, Information Technology-Disposal of IT Equipment, each State department must explore the reutilization of surplus IT equipment prior to requesting approval for recycling or attempting to use the equipment as a credit toward the purchase of new equipment.

The Take-Back service for similar equipment, including other OEM equipment. This service is for non-working equipment.

It is not mandatory that the ordering agency use the Take-Back/Trade-In service offered.

The equipment returned as part of the Take Back/Trade-In service shall be environmentally responsibly managed. To the greatest extent feasible, the equipment is to be refurbished for resale or recycled.

Customers requesting to return equipment purchased from NWN should:
• Notify their sales representative immediately.
• NWN will request an RMA from the manufacturer.
o If the manufacturer issues an RMA to NWN, NWN will issue an RMA to the customer along with instructions on how to return the item. • Upon receipt of a credit memo or refund from the manufacturer, NWN will issue a credit memo to the customer for the purchase of the item less any restocking fees (not to exceed 10 percent) charged by the manufacturer.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-30 *Supplement 8*
Contract User Instructions

Page 28 ends

ELECTRONIC WASTE RECYCLING
The Contractor will comply with the Electronic Waste Recycling Act of 2003 requiring retailers to collect a recycling fee from consumers on covered electronic devices, starting January 1, 2005. California Public Resources Code Section 42463(f) defines a "covered electronic device" as a video display device containing a screen greater than four inches measured diagonally. The fees must be shown on all purchase orders. See the code identified above for more information and exceptions to this definition or go to CDTFA Tax Rates - Special Taxes and Fees (https://www.cdtfa.ca.gov/taxes-and-fees/tax-ratesstfd.htm) for a breakdown of the fees.

ATTACHMENTS
Supplement 5 Attachment A1 – Contract Pricing (Desktops) dated 2/21/2024 Attachment A2 – Contract Pricing (Thin Desktops) Supplement 1 dated 8/18/2022 *Supplement 8 Attachment A3 – Contract Pricing (Laptops) dated 11/14/2024* Attachment A4 – Contract Pricing (Thin Laptops) Supplement 1 dated 8/18/2022 Attachment A5 – Contract Pricing (Chromebooks) Supplement 1 dated 8/18/2022 *Supplement 8 Attachment A6 – Contract Pricing (Monitors) dated 11/14/2024* Attachment B – PC Goods Specifications (70-30) dated December 15, 2021 Attachment C – Postconsumer Content Certification Workbook (PCRC) Attachment D – Deployment and Logistics Workbook (D&L)

ATTACHMENT C
Department of General Services
Procurement Division
707 Third Street, 2nd Floor
West Sacramento, CA 95605-2811
State of California

STATEWIDE CONTRACT
USER INSTRUCTIONS All changes to most recent Supplem ent are in bold red italic. Additi ons ar e enclosed in asterisks, *, and deleti ons are enclosed in br ackets, [].

MANDATORY
*Supplement 6* *Incorporates Supplements 1-6*
ISSUE AND EFFECTIVE DATE: *August 1, 2024*
CONTRACT NUMBER: 1-22-70-35
DESCRIPTION: PC Goods – Getac, Rugged Laptops
CONTRACTOR: NWN Corporation
CONTRACT TERM: 07/01/2022 through 06/30/2026
STATE CONTRACT ADMINISTRATOR: Lynne Edison
(279) 946-8417
[email protected]
The contract user instructions, products, and pricing are included herein. All purchase documents issued under this contract incorporate the contract terms and applicable California General Provisions:

IT General Provisions, rev 09/05/2014
(https://www.dgs.ca.gov/-/media/7DC4270A6D324C8FB923562A0AC482AD.ashx) Cal eProcure link: www.caleprocure.ca.gov

ORDER PLACEMENT INFORMATION
Mailing Address:
11070 Whiterock Road
Suite 250
Rancho Cordova, CA
95670
Fax/Email:

Fax: (916) 637-2200
Email:

[email protected]
Contact Information:

NWN Corporation
Time Meade
Phone: (916) 637-2200
Email:

[email protected]
Contractor Website: https://www.nwnit.com/about-us/contracts/ OEM MSRP/Price List is contained within the Contractor’s website.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-35 *Supplement 6*
Contract User Instructions

Page 2 ends

All changes to most recent Supplement are in bold red italic. Additions are enclosed in asterisks; deletions, if required, are enclosed in brackets.

SUMMARY OF CHANGES
Supplement
Number Description/Sections Supplement Date
*6* *Subject contract for PC Goods, Getac, is hereby modified to reflect the following changes:
 Article 50 and Article 51 have been added.*
*8/1/2024*
5 Subject contract for PC Goods, Getac, is hereby modified to reflect the following changes:
 Contract term has been updated.
6/5/2024
4 Subject contract for PC Goods, Getac, is hereby modified to reflect the following changes:

Article 4 SB/DVBE Off-Ramp Provision: Update Evaluation and Off Ramp Documentation sections.
3/16/2023
3 Subject contract for PC Goods, Getac, is hereby modified to reflect the following changes:
 Order Placement Information: Mailing address has been updated.
 Article 18: Mailing address has been updated.

Article 32: Mailing address has been updated.
2/22/2023
2 Subject contract for PC Goods, Getac, is hereby modified to reflect the following changes:
 Article 17: Clarify purchasing guidelines for optional accessories, VAS, and extended warranties.

Article 47: Clarify that all VAS are included for the 25 percent DVBE participation spend.
10/12/2022
1 Subject contract for PC Goods, Getac, is hereby modified to reflect the following changes:
 Article 4: Update SCM Volume reference
 Article 12: Add timeframe for quotes.
 Article 17: Clarify minimum order requirements
 Attachment A: Add Microsoft Auto-Pilot
Service/Registration to the VAS; correct Unit of Measure for D&L and Emergency Services.
8/18/2022
N/A Original Contract Posted 7/1/2022
All other terms and conditions remain the same.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-35 *Supplement 6*
Contract User Instructions

Page 3 ends

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-35 *Supplement 6*
Contract User Instructions

Page 4 ends

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-35 *Supplement 6*
Contract User Instructions

Page 5 ends

SCOPE
The State’s contract with NWN Corporation (NWN) (Contractor) provides Getac PC Goods, Rugged Laptops at contracted pricing to the State of California and local governmental agencies in accordance with the requirements of Contract # 1-22-70-35.

The Contractor shall supply the entire portfolio of products as identified in the contract and will be the primary point of contact for data collection, reporting, and distribution of this contract to the State.

The contract term is for three (3) years with an option to extend the contract for two (2) additional one (1) year period or portion thereof. The terms, conditions, and prices for the contract extension option shall be by mutual agreement between the Contractor and the State. If a mutual agreement cannot be met the contract may be terminated at the end of the current contract term.

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-35 *Supplement 6*
Contract User Instructions

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• Local governmental agencies shall have the same rights and privileges as State departments under the terms of this contract. Any local governmental agencies desiring to participate shall be required to adhere to the same responsibilities as do State departments and have no authority to amend, modify or change any condition of the contract.
• A DGS issued billing code is not required for local governmental agencies to place orders against this contract.

Current fees are available online in the Price Book & Directory of Services (https://www.dgs.ca.gov/OFS/Price-Book) (go to Price Book Download and click on Purchasing under Procurement Division).

B. Local Governmental Agencies
For all local government agency transactions issued against the contract, the Contractor is required to remit the DGS-PD an Incentive Fee of an amount equal to

ATTACHMENT C

STATE OF CALIFORNIA

DEPARTMENT OF GENERAL SERVICES

PROCUREMENT DIVISION
Contract (Mandatory) 1-22-70-35 *Supplement 6*
Contract User Instructions

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A. SB/DVBE Off-ramp Provision Usage Rules
In order to utilize the SB/DVBE Off-ramp provision, departments must comply with the following usage rules:

Transaction
Limits
Transactions must be less than $250,000 excluding sales and use tax, finance charges, postage, and handling
charges.

Supplier
Certifications
SB/DVBE Offramp purchases must be made to a supplier
with a current California SB or DVBE certification. State departments can verify certifications at the following
website: www.caleprocure.ca.gov
Price Quotations Departments must obtain price quotations from California-certified SB, MB, or DVBE supplier(s) as
follows:
 For purchases between $0 and under $5,000,
departments must obtain at least one (1) phone
quote or written quote from a Certified SB/DVBE.
 For purchases between $5,000 and under $250,000,
departments must obtain at least two (2) price
quotations. Refer to SCM Volume 2, Section 1601.1.

Quotes must be obtained from suppliers of the
same certification type (SB or DVBE).

Evaluation State departments must document in the procurement file that the products being purchased are:
1) The same brand and model as the products available
from the statewide contract including product description, functional requirements, and manufacturer warranties as provided in the statewide contract; and
2) Within 5 percent of the pricing offered from the total order value before taxes statewide contract for the
equivalent products based on the