City Council and Concurrent Authorities
February 18, 2025

NEIGHBORHOOD SERVICES SECTION (NSS)UPDATESCITY COUNCIL MEETINGFEBRUARY 18, 2025AGENDA ITEM 15.3

PURPOSE & GOAL
•Neighborhood Services is tasked with enforcing health and safety codes and responding to blight and substandard housing complaints on private property•Voluntary Compliance is the goal

STAFFING
Management T eam1 Police Services Manager1 Code Enforcement Field Manager3 Code Enforcement Supervisors (1 Vacant)Code Enforcement T eam3 Sr. Code Enforcement Officers17 Code Enforcement Officers (3 Vacancies)1 Sr. Community Service Officer Graffiti T eam4 Graffiti Abatement T echniciansSupport T eam1 Senior Administrative Analyst1 Administrative Analyst 1 Supervising Office Assistant3 Office T echnicians (1 Vacant)5 Office Specialists1 Sr. Finance Assistant

NSS PROGRAMS
•Code Enforcement •Rental Property Program•Hotel/Motel Program•VOICE Program•NBT: Neighborhood Betterment T eam•AVA: Abandoned Vehicle Abatement Program•CRP: Collaboration on Risk Properties•Graffiti Abatement Program•Alarm Reduction Program•RISE Program•2024: $4,376,085 Collected CODE ENFORCEMENT PROCESS•Complaint is received •Case is opened and assigned to an area inspector•If complaint is valid, Violation Warning Notice is issued•Once compliance date passes, reinspection is conducted•If in compliance, case is closed without fees

CODE ENFORCEMENT PROCESS•If violations still exist, there are numerous enforcement options that can be used to encourage the correction of violations:•Additional notice to be issued with cost recovery fees•Notice of Violation to be recorded•Abatement may be conducted•Criminal Prosecution•Civil Litigation/Receivership•Extensions can be granted up to 30 days at a time•Once violations are corrected, case is closed

11,909 Cases OpenedComplaint Driven: 72.5%Proactive Drive: 27.5%7,011 Cases Closed*Voluntary: 70.7%Forced: 29.3%Average Case Resolution: 29 Days2024 CODE CASES PERCENTAGEDISTRICT18%115%212%317%421%517%6
2024 CITY WIDE CASE VIOLATION CATEGORIES & WORKLOAD STATS Admin, 0.2%Blight, 42%General, 18%Graffiti, 0.3%Health, 10%Hotel/Motel, 0.1%Multiple Violations, 11%Trespassing, 5%Vehicle, 10%Zoning, 3% AdminBlightGeneralGraffitiHealthHotel/MotelMultiple ViolationsTrespassingVehicleZoning Violations Identified: 12,151Violations Resolved: 10,187Voluntarily: 78.4%Forced: 21.6%Notices Issued: 15,302Inspections: 24,729Abatements: 349H/M & Rental Self Certs: 3,661Vehicles Abated: 719 DISTRICT 1
PERCENTAGEVIOLATION.07%ADMIN45.94%BLIGHT17.90%GENERAL0.14%GRAFFITI8.11%HEALTH0.00%HOTEL/MOTEL9.72%MULTIPLE VIOLATIONS.28%TRESPASSING13.64%VEHICLE4.20%ZONING 17,742 Parcels District WideProactive Cases: 33.2%Complaint Cases: 66.8% DISTRICT 2
PERCENTAGEVIOLATION.08%ADMIN54.36%BLIGHT16.86%GENERAL0.00%GRAFFITI6.99%HEALTH0.08%HOTEL/MOTEL8.88%MULTIPLE VIOLATIONS.99%TRESPASSING9.54%VEHICLE2.22%ZONING 11,358 Parcels District WideProactive Cases: 41.9%Complaint Cases: 58.1% DISTRICT 3
PERCENTAGEVIOLATION.11%ADMIN35.57%BLIGHT20.86%GENERAL0.00%GRAFFITI16.14%HEALTH0.00%HOTEL/MOTEL11.86%MULTIPLE VIOLATIONS3.73%TRESPASSING7.14%VEHICLE4.61%ZONING 13,505 Parcels District WideProactive Cases: 10.44%Complaint Cases: 89.6% DISTRICT 4
PERCENTAGEVIOLATION.15%ADMIN45.32%BLIGHT22.04%GENERAL1.02%GRAFFITI10.44%HEALTH0.07%HOTEL/MOTEL11.89%MULTIPLE VIOLATIONS2.03%TRESPASSING5.15%VEHICLE1.89%ZONING 16,553 Parcels District WideProactive Cases: 26.4%Complaint Cases: 73.6% DISTRICT 5
PERCENTAGEVIOLATION.46%ADMIN35.79%BLIGHT16.86%GENERAL18.71%GRAFFITI.64%HEALTH14.41%HOTEL/MOTEL.12%MULTIPLE VIOLATIONS16.50%TRESPASSING9.76%VEHICLE2.32%ZONING 12,508 Parcels District WideProactive Cases: 24.0%Complaint Cases: 76.0% DISTRICT 6
13,509 Parcels District WideProactive Cases: 25.5%Complaint Cases: 74.5%PERCENTAGEVIOLATION.44%ADMIN44.30%BLIGHT16.85%GENERAL0.07%GRAFFITI5.59%HEALTH0.07%HOTEL/MOTEL10.09%MULTIPLE VIOLATIONS3.99%TRESPASSING15.40%VEHICLE3.20%ZONING

CODE ENFORCEMENTCURRENT STAFFING
Bear CreekValley OakLake ViewCivicParkAVA T eam
Seaport
Rental T eamNBT T eam
CRP
S. Senior/FTON. Senior/FTOCW Senior HM & NBTFILLED POSITIONSALLOCATED POSITIONSAREA12Bear Creek12Valley Oak11Lakeview22Civic12Park22Seaport22AVA11NBT22Rental00Comm. VP 00Licensing00Rise11CRP1417T otal CODE ENFORCEMENT PROPOSED STAFFINGTOTAL POSITIONSPROPOSED POSITIONSALLOCATED POSITIONS AREA312Bear Creek312Valley Oak321Lakeview422Civic312Park422Seaport422AVA321NBT422Rental211CRP 220Licensing220Rise440VP 412417T otal