HomeFirst and Outreach Services
Trudi Ryan
City Council Meeting, February 27, 2024
2City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 Outreach Services to Unhoused Individuals – History
• 1-year Pilot Program startsJul ‘22
• 3-mos ext. approved by City ManagerJul ‘23
• Council approves 6-month extension
• Requests additional informationOct ‘23
• Additional Information
• 6-month contract ext. + initiate RFP Feb ‘24
3City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 • Shelter and Outreach Services
• Storage
• HomeFirst Staffing
• Abatements
• City Funding
• Council Comments on Contract Provisions
• Council Questions about Nov 2023 HomeFirst Presentation • Contracting for Services
•Activity Measures
•Outcome Goals
• Request for Proposals
Report to Council Summary
4City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 Contract Extension
ACTIVITY MEASURES
1 Engagement Contacts
• Duplicated
• Unduplicated
3 Case Management and Housing Navigation
3 VI-SPDAT Assessments
4 Connections to Behavioral Health Services
5 Shelter or Other Housing Acceptance
5City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 Contract Extension
OUTCOME GOALS
1 90% of participants – completed VI-SPDAT
2 90% of participants – completed housing plan w/in
90 days
3 50% of clients – assisted w/ being document-ready
4 15% of participants exit to permanent or temp.
housing (or institutional destinations)
5 90% of surveys report being satisfied with services
6City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 Request for Proposals (RFP)
Next Steps
Required
• Street Based Outreach & Engagement* M-F
• Rapid Response within 24 hours (M-F)
• Access to County HMIS database
• Field Based VI-SPDAT Assessments
• Case Management
• Designated Project Manager
• 100% Narcan trained staff, w/access to injectable or nasal naloxone • Available shelter (motel vouchers, shelter beds, etc.) min. 3 • Monthly Activity & Outcome Reporting
*Details on later slide
7City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 Request for Proposals (RFP)
Next Steps
Optional
• Provision of Outreach Services Sat-Sun and/extended evening hours • Mobile Shower and/or Laundry Services
• Additional motel vouchers/shelter opportunities
• Public Storage Facility Rental
• Staffed mobile bathroom facility
8City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024
1. Street based outreach and engagement on streets & encampments, including those subject to abatement, and other outdoor locations throughout the City of Sunnyvale as identified or suggested by City staff.
2. Build rapport and trust with unsheltered individuals to provide pathways to housing and linkages to other homeless response system and/or mainstream services.
3. Provide street-based case management to the unhoused population.
4. Identify and resolve immediate needs that require short term interventions (emergency calls for urgent medical needs, etc.)
5. Provide information and/or referrals for service.
6. Support individuals accepting shelter, transition from the street to shelter.
7. Coordinate with key city departments and other agencies that are proactively engaging with City of Sunnyvale’s homeless population.
8. Conduct VI-SPDAT assessments in the field for clients willing to engage.
Details of Outreach Services*
9City of Sunnyvale – HomeFirst and Outreach Services – Feb 2024 Considerations
Recommendation
• Continuity of Street-based outreach services
• Opportunity to hear from other service providers
• Opportunity to explore partnerships with other agencies Staff Recommendation
1. Authorize Third Amendment to Agreement w/ HomeFirst Services:
$206,710 County for Case Management Services and
Shelter Beds for the Unhoused Population in Sunnyvale.
2. Direct staff to initiate RFP for Case Management Services and Shelter Beds for the Unhoused Population in Sunnyvale.