Larry Klein
Mayor
Murali Srinivasan
Vice Mayor
Russ Melton
Councilmember
Alysa Cisneros
Councilmember
Omar Din
Councilmember
Richard Mehlinger
Councilmember
Linda Sell
Councilmember
ⁱUSPS Service Performance: (https://about.usps.com/what/performance/service-performance/external-service-measurement.htm) May 17, 2024
Luis Orozco
Sunnyvale Officer in Charge
United State Postal Service
PO Box 7838, San Francisco, CA, 94120-0838
VIA EMAIL: [email protected]
RE
: Postal Delivery Service in Sunnyvale, CA – CONCERN
Dear Sunnyvale Officer in Charge Orozco:
On behalf of the City of Sunnyvale, we are writing to express our concerns about the United States Postal Service (USPS) delivery service reliability, consistency, and efficiency for Sunnyvale residents.
We understand that in September 2023 the decision was made to change the operations for delivery zone 94085 from Sunnyvale to the Palo Alto Sorting and Distribution Center. While we appreciate that a Sorting and Delivery Center can serve a wider geographical area and much broader customer base, Sunnyvale residents have reached out to Council regarding inconsistent and late postal service in the City, specifically in the 94085 zip code.
Although we know that the intent was that a change in route origination would have no impact on the amount of time it takes for mail to reach their destination, according to service performance metrics obtained from your websiteⁱ, the average inbound First- Class Mail delivery performance in 94085 for Q1-Q3 for FY2024 was 86.45% which was a 6.77% decrease in performance from the previous year. Additionally, the average outbound First-Class Mail delivery performance in 94085 for Q1-Q3 for FY2024 was
88.80% which was a 4.45% decrease in performance from the previous year.
Cu
rrent City of Sunnyvale policy places a priority on advocating for secure, reliable, and timely postal service for Sunnyvale residents (Council Policy 7.0F.12). We respectfully ask that you review current postal service metrics and implement changes Attachment 1
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456 West Olive Avenue
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Luis Orozco, Sunnyvale Officer in Charge
May 17, 2024
to increase delivery reliability, consistency, and efficiency for Sunnyvale residents.
Please do not hesitate to contact me or Michelle Zahraie, Sr. Management Analyst, at [email protected] if you have any questions.
Sincerely,
Larry Klein
Mayor
cc: Louis DeJoy, Postmaster General and Chief Executive Officer Carla Jackson, Manager, Customer Relations, California 1 District City Council
Kent Steffens, City Manager
Sarah Johnson-Rios, Assistant City Manager
Attachment 1
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