Human Relations Commission (HRC)
Update and Wordly Evaluation
Fernanda Perdomo-Arciniegas, MPA
Equity, Access, and Inclusion Manager
July 30, 2024
2City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 Background
• Jan 12, 2021: Study issue sponsored by Councilmember Alysa Cisneros on creating HRC
• March 2022: Established HRC
• Recruitment: Spanish-speaking English Language Learner (ELL) Commissioner appointed in Spring 2023
• Solution: Contracted with Wordly for AI translation services • First Meeting: July 2023
3City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 Goal: Empower commissioners with knowledge in belonging, allyship, and intergroup dialogue
Intergroup Dialogue (IGD):
Training
HRC Work Plan 2023
4City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 HRC Activities 2023
5City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 • Defining Focus: Immigrant
experience, multi-heritage
experience, addressing othering
and bullying
• Staff is coordinating these HRC-
sponsored events. Additional
staff resources and funding if
more activities are planned.
• Community Needs Assessment:
HRC involvement in reviewing
findings & recommendations
HRC Work Plan 2024
October 6 – 2 pm to 4 pm
Allyship Training by:
Sept. 25-26 1 p.m.-4:30 p.m.
6City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 • Wordly Pilot Evaluation
• Benefits: Real-time translation in 50+ languages,
improved meeting flow, enhanced understanding
• Usage:
Cost: $15,000 for 100 hours (budgeted)
Total Usage: 67.85 hours ($7,633)
HRC Usage: 28.33 hours ($3,187)
• Additional Considerations:
Staff training and time to manage Wordly effectively
Wordly Pilot Evaluation
7City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 • Respondents: Commissioners
and meeting attendees
• Feedback:
Positive: Real-time access,
improved understanding,
accessibility
Challenges: Glitches,
inaccuracies, technical
issues
Survey Summary
8City of Sunnyvale – Human Relations Commission (HRC) Update and Wordly Evaluation– July 2024 Enhancement Strategy
• Address technical issues with Wordly
• Enhance translation accuracy
• Create a feedback loop
• Explore supplementary tools, including human translators for comparison
• Continue to train City staff on its use; expand use as we refine functionality and as staff capacity permits.