THOUSAND OAKS TRANSIT
2025 Title VI Program
Developed August 2025
To be adopted by the City of Thousand Oaks City Council:
October 07, 2025
DRAFT FINAL REPORT
Point of Contact
Transit Program Administrator
City of Thousand Oaks
2100 E. Thousand Oaks Blvd.
Thousand Oaks, CA 91362
(805) 449-2400
[email protected]
Prepared by
Moore & Associates, Inc.
25852 McBean Parkway #187
Valencia, CA 91355
(888) 743-5977
ATTACHMENT #1
DPW:940-10\ev\Council\2025\100725\2025 Transit Title VI Plan Update Att 1.pdf 2025 Title VI Program
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Thousand Oaks Transit (TOT) is a public transit program which serves the residents and visitors of the City of Thousand Oaks. The City also provides service under contract to the adjoining communities of Westlake Village, Agoura Hills, and Moorpark.
This document was prepared by Moore & Associates, Inc., for the City of Thousand Oaks, which serves as the administrator of the TOT program. It has been approved by the City of Thousand Oaks City Council and complies with Title VI of the Civil Rights Act of 1964, including recent provisions detailed in the U.S.
Department of Transportation’s FTA Circular 4702.1B, “Title VI Requirement and Guidelines for Federal Transit Administration Recipients.”
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TABLE OF CONTENTS
1. Title VI Notice and Locations ........................................................................................ 1-1
2. Title VI Complaint Procedures and Form ...................................................................... 2-1
3. List of Transit-Related Title VI Investigations, Complaints, and Lawsuits .................... 3-1
4. Public Participation Plan ............................................................................................... 4-1 a. Summary of Outreach Efforts ........................................................................... 4-4
5. Language Assistance Plan ............................................................................................. 5-1 a. Four-Factor Analysis .......................................................................................... 5-9
6. Membership of Non-Elected Committees and Councils .............................................. 6-1
7. Subrecipient Monitoring and Schedule of Subrecipient Title VI Program Submissions ................................................................................................................... 7-1
8. Title VI Equity Analysis .................................................................................................. 8-1
9. City Council Adoption of TOT Title VI Program ............................................................. 9-1
Appendix
1. Fixed-Route Transit Provider Title VI Requirements ................................................... A-1
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Table of Exhibits
Exhibit 1.1 Noticing Locations .................................................................................................. 1-1 Exhibit 1.2 TOT Title VI Notice to the Public (English) ............................................................. 1-2 Exhibit 1.3 TOT Title VI Notice to the Public (Spanish) ............................................................ 1-2 Exhibit 1.4 TOT Title VI Notice to the Public (Chinese) ............................................................ 1-3 Exhibit 1.5 TOT Title VI Notices on Thousand Oaks Transit Website ....................................... 1-4 Exhibit 2.1 Title VI Complaint Form (English)........................................................................... 2-4 Exhibit 2.2 Title VI Complaint Form (Spanish) ......................................................................... 2-6 Exhibit 2.3 Title VI Complaint Form (Chinese) ......................................................................... 2-8 Exhibit 3.1 Title VI Investigations, Lawsuits and Complaints Summary Table ......................... 3-2 Exhibit 4.1 Bus stop closure notice (2024) ............................................................................... 4-6 Exhibit 4.2 Thanksgiving Bus Flyer (2023) ................................................................................ 4-6 Exhibit 4.3 Winter Holiday Schedule (2023) ............................................................................ 4-6 Exhibit 5.1 TOT Fleet List .......................................................................................................... 5-2 Exhibit 5.2 Racial Breakdown of Total Population of Service Area.......................................... 5-3 Exhibit 5.3 Languages Spoken at Home/English Proficiency (2023) ........................................ 5-4 Exhibit 5.4 School English Learner (EL) Population (2024-25) ................................................. 5-7 Exhibit 5.5 Implementation Plan .............................................................................................. 5-12 Exhibit 6.1 Non-Elected Committee Membership .................................................................. 6-1 Exhibit 9.1 City of Thousand Oaks Adopting Resolution .......................................................... 9-1
Appendix
Exhibit A.1 TOT Service Area Map ........................................................................................... A-3
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Section 1 | Title VI Notice and Locations
Title VI Notice to the Public
The Thousand Oaks Transit Title VI Notice to the Public is currently posted at the locations identified in Exhibit 1.1.
Exhibit 1.1 Noticing Locations
Location Address City/Community
Thousand Oaks Transportation Center 265 S. Rancho Rd. Thousand Oaks, CA City of Thousand Oaks – Civic Arts Plaza display board 2100 E. Thousand Oaks Blvd. Thousand Oaks, CA
Thousand Oaks Transit revenue vehicles ---- ----
Thousand Oaks Transit fixed-route service brochure ---- ---- Thousand Oaks Transit Senior Dial-A-Ride service
brochure ---- ----
Thousand Oaks Transit ADA Dial-A-Ride service brochure ---- ---- Thousand Oaks Transit Kanan Shuttle brochure ---- ----
Thousand Oaks Transit website www.totransit.org ----
East County Transit Alliance (ECTA CONNECT) service
brochure ---- ----
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Exhibit 1.2 TOT Title VI Notice to the Public (English)
Exhibit 1.3 TOT Title VI Notice to the Public (Spanish)
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Exhibit 1.4 TOT Title VI Notice to the Public (Chinese)
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Exhibit 1.5 TOT Title VI Notices on Thousand Oaks Transit Website
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Section 2 | Title VI Complaint Procedures and Form
Title VI Complaint Procedure
Any person who believes that he or she, individually or as a member of any specific class of persons, has been subject to discrimination on the grounds of race, color, or national origin with regard to any Thousand Oaks Transit (TOT) transit service, program, or facility, may file a written complaint with the City of Thousand Oaks.
A complaint must be filed with in 180 days of the date of the alleged discrimination, unless the time for filing is extended by the City.
All complaints alleging discrimination should be submitted in writing directly to the TOT Title VI Program Administrator at the address listed below. The TOT Title VI Program Administrator or City designee shall be responsible for overseeing investigations and responses to complaints of discrimination.
City of Thousand Oaks
Attn: Transit Division
2100 E. Thousand Oaks Blvd.
Thousand Oaks, CA 91362
[email protected]
All complaints should be completed and submitted on the TOT Title VI complaint form available via online request at [email protected]; by phone request at (805) 449-2400; or in person at the Thousand Oaks Transportation Center (265 S. Rancho Rd, Thousand Oaks, CA 91362), the Municipal Service Center (1993 Rancho Conejo Blvd., Thousand Oaks, CA 91320 ), or Thousand Oaks City Hall (2100 E. Thousand Oaks Blvd., Thousand Oaks, CA 91362).
At a minimum, a complaint filing must provide the following information:
1. Complainant's Name.
2. Complainant's Address.
3. Complainant's Phone Number.
4. Complainant's Email (if available).
5. Detailed description of complaint/incident.
6. Date of complaint/incident.
7. Time of complaint/incident.
8. Location of complaint/incident.
9. Route Number (if applicable).
10. Name(s) and contact information of witnesses (if applicable).
11. Any other information relevant to the complaint.
12. Signature (with date) of person submitting complaint.
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Complaints received with incomplete information may result in delayed investigation and response . All complaints MUST be signed.
Within 10 business days of receiving the complaint, the TOT Title VI Program Administrator or City designee will review to determine if the City of Thousand Oaks has jurisdiction. The complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by the City.
If the complaint submitted is within the City’s jurisdiction and is complete, a case will be opened and a case number and investigator will be assigned.
If necessary, an investigation will be conducted and completed within 30 days of receipt of the formal complaint (30-Day Rule).
• If a time extension to the 30 -Day Rule is required, the complainant will be notified in writing of the reason for the extension.
If additional information is required to investigate the case, the City may contact the complainant . The complainant has 10 business days from the date of the letter to send the requested information to the Title VI Administrator investigator . If the complainant does not contact the investigator or does not receive the additional information within 10 business days, the City may administratively close the case.
A case may also be closed administratively if the complainant no longer wishes to pursue their case.
Following the investigation, the Title VI Program Administrator or City designee will issue one of two letters to the complainant:
1. Closure Letter; or
2. Letter of Finding (LOF).
A Closure Letter summarizes the complaint allegations and will state that there was no Title VI violation and that the case will be closed.
A Letter of Finding will summarize the complaint allegations and the investigation regarding the alleged incident. The LOF will also explain whether any disciplinary action, additional training of a staff member, or other action will occur.
If the complainant is unsatisfied with the decision, they have 30 days from the date of the City’s Closure Letter or the L etter of Finding to appeal to the City of Thousand Oaks City Council or its designee . The complainant is entitled to review the denial, to present additional information and arguments, and to separation of functions (i.e., a decision by a person not involved with the initial decision to deny eligibility).
The complainant is entitled to receive written notification of the decision of th e appeal and the reasons for it.
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The complainant may also file a complaint directly with the Federal Transit Administration by submitting the complaint in writing to the following address:
Title VI Program Coordinator
FTA Office of Civil Rights
East Building, 5th Floor – TCR
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
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Exhibit 2.1 Title VI Complaint Form (English)
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Exhibit 2.2 Title VI Complaint Form (Spanish)
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Exhibit 2.3 Title VI Complaint Form (Chinese)
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Section 3 | Summary of Complaints, Investigations, and Legal Actions
Per FTA Circular 4702.1B, “all recipients are required to prepare and maintain a list of any of the following that allege discrimination on the basis of race, color, or national origin”:
• Active investigations conducted by FTA and entities other than FTA, • Lawsuits, and
• Complaints naming the recipient (i.e., Thousand Oaks Transit and/or City of Thousand Oaks).
Since the prior Title VI update, the TOT program/City of Thousand Oaks has had one series of complaints investigated as potential Title VI issues. Those complaints, which were alleged to be racially based but not based on actions of the City, have been investigated and closed. Neither TOT nor the City is involved in any active Title VI investigations or has been involved in any Title VI lawsuit. The following matrix reflects all Title VI complaint activity through the end of fiscal year 2025.
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Exhibit 3.1 Title VI Investigations, Lawsuits and Complaints Summary Table Case/
Reference
Number
Date
MM/DD/YYYY
Summary (Include
basis of complaint:
race, color, or national
origin)
Current
Status Action(s) Taken
Active
None
Lawsuits
None
Complaints
Hernandez 04/04/2025 Complainant believed
their trips were not on
time due to their being
Hispanic and
requested a Title VI
complaint form.
Closed The Complainant was given the City's
Title VI Policy and forms to file a formal
Title VI complaint with the City. The
Complainant was provided the Title VI
posted information with the phone
number and email address to file
directly with the FTA if they wanted to.
After receiving the Title VI information,
the Complainant did not return to
formally submit a Title VI complaint.
Although no formal complaint was
received the City and MV staff
conducted an investigation. Upon
reviewing the Complainant's trips, it
was determined that no discrimination
was present. The trips were booked
per standard operating procedure and
the RideCo software scheduled the
trips per the software’s algorithm with
no manual adjustments. The software
process does not allow the driver to
know who they are picking up until
they arrive at the destination and there
was no opportunity to intentionally
delay the Complainant’s trips.
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Section 4 | Public Participation Plan
The City of Thousand Oaks/ Thousand Oaks Transit (TOT) has developed this Public Participation plan as part of its Title VI Program . TOT is committed to ensuring it provides equal and equitable access to its services throughout its service area in the safest and most cost -effective manner possible. Through a combination of input and insight from community residents, current and prospective riders, community stakeholders, and TOT staff, the City of Thousand Oaks has enhanced its methodologies of reaching the public within its service area and will be able to further refine its strategies in the future.
Approach to Public Participation
The public participation process should be considered at the earliest stages of any TOT project or service enhancement which may impact the surrounding communities, existing riders, and potential riders . As transit-related services and projects vary in scope and goals, the public participation process should be tailored to most effectively assist each. The following process outlines tools and strategies to ensure that public input is invited and all foreseeable impacts to the served communities are considered.
The City has developed a prioritized set of project tiers that guide the development of minimum public participation requirements. During the initial planning phase of each transit -related project or major service revision, City of Thousand Oaks and TOT staff will identify the tier in which the project falls and develop a tailored participation plan accordingly . At any time during a project’s development and/or implementation process, the project may be reclassified to a higher tier as City and TOT staff deem appropriate. The tiers of public participation are presented below.
Baseline – Routine service, route, schedule, and system enhancements and revisions. Also includes short-term projects (less than one year in duration) where potential impacts to TOT and its customers should be considered during planning phases.
Examples include minor revisions to fixed-route schedules and minor route alignments or stop closures due to construction and/or events . Also includes updates to service branding and fare media and collateral.
Moderate – Projects involving a year or longer of development and/or implementation where impacts to existing and future riders must be considered.
Examples include development and implementation of new/expanded services, development of Short Range Transit Plan s, Bus Stop Infrastructure Plan s, Marketing Plans, Transit Master Plans, and facility/storage construction projects, etc. Any project within this tier to be conducted by a third-party (i.e., consultant or contractor) will include public participation requirements and criteria as part of the RFP process.
Extensive – Projects involving multiple years of development and/or implementation where impacts to existing and future riders must be considered.
Examples include Comprehensive Operational Analyses, development and construction of transit center/facilities, transit system redesign (complete overhaul of existing system and operations), 2025 Title VI Program
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transition of administration of services, etc. Any project within this tier to be conducted by a third-party (i.e., consultant or contractor) will include public participation requirements and criteria as part of the RFP process.
Outreach Requirements and Activities
The following activities are intended to serve as guidelines for each tier of outreach to ensure existing and future riders of TOT services are provided with equal access and opportunity to participate in public transit and transportation planning.
Baseline Tier – Minimum Outreach
• Notice for public events may include car cards, posters, email blasts, media releases to papers, and/or radio announcements as funding allows.
o Any notice for a public event will be posted at least one week prior to said event. • Notices may be posted at the City’s transit center , at City Hall/Civic Center, onboard service vehicles, at bus stops/shelters as deemed appropriate, and at key community locations with which TOT has a relationship.
• Whenever possible, information regarding public participation opportunities will also be posted on the City of Thousand Oaks and/or TOT website at least two weeks prior to a public event.
• Comments will be accepted via public outreach events and by email, mail, and phone to ensure that all populations have the opportunity to participate.
Moderate Tier – Minimum Outreach
• All applicable Baseline Tier elements are included within Moderate Tier projects. • Unique notices/fliers will be developed and posted a minimum of two weeks in advance for the following outreach activities (as deemed appropriate for each project):
o Focus group participation,
o Stakeholder discussions,
o Community surveying efforts, and
o Customer survey efforts.
• Where more than one workshop or meeting open to the public is planned, the workshops shall be scheduled throughout multiple day-parts (i.e., mornings, afternoons, and evenings) as funding and resources allow maximizing opportunity for participation. • Public participation events shall be held in central locations within walking distance of fixed-routes stops whenever feasible.
• Materials may be developed specifically for public participation including FAQ sheets, presentation slides, newsletters, and media releases.
Extensive Tier – Minimum Outreach
• All applicable Moderate Tier elements are included within Extensive Tier projects. • TOT shall conduct expanded outreach to community stakeholders and business owners. • TOT shall investigate the establishment of a transit -oriented committee to guide the development and implementation of the project and public participation. • TOT shall expand regional entity participation, including but not limited to the Ventura County Transportation Commission (VCTC) , East County Transit Alliance (ECTA), 2025 Title VI Program
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Metrolink, Amtrak, Gold Coast Transit District, Simi Valley Transit, Moorpark Transit, County of Ventura, and the Los Angeles Department of Transportation (LADOT), by seeking comments and participation in project meetings and planning activities.
Currently, Spanish and Chinese are the only quantifiable population s within TOT’s service area that reflect limited English proficiency under the Safe Harbor Provision. The City will continue assessing the language needs of individuals in the TOT service area through its Language Assistance Plan . Should another population with limited English proficiency reach or surpass population levels as defined by the FTA Title VI Circular 4702.1B (currently five percent of the total service area population or 1,000 persons, whichever is less), or be recommended for inclusion through a four-factor analysis, the City will reassess this element of its Title VI program and the strategies presented below.
Outreach Methods for Engaging Minority and Limited English Proficient Populations
Baseline Tier – Minimum Minority Outreach
• Notices will be trilingual, or Spanish- and Chinese-language notices will be developed and posted alongside English notices.
• Spanish- and Chinese-language notices will be posted on all revenue vehicles and at bus shelters that have been identified as key destinations of Limited English Populations (LEP), if such information exists.
• Event information on the TOT website will be posted in English, Chinese, and Spanish. • TOT will distribute event information to community groups and agencies that work with LEP populations, if such contacts exist.
• As identified in its Language Assistance Plan, TOT’s operations contractor will contract with an interpretation service to provide language assistance for customers and callers that are non-English-speaking.
• Spanish interpretation or translation at any public meetings or workshop will be provided by qualified TOT, City , or MV Transportation staff as warranted, or a professional translator/interpreter if no qualified staff member is available. • Chinese interpretation or translation at any public meetings or workshop will be provided by a qualified City staff member or professional translator/interpreter as warranted.
Moderate Tier – Minimum Minority Outreach
• All applicable Baseline Tier elements are included within Moderate Tier projects. • TOT will continue cultivating relationships with community agencies that serve LEP populations.
• Public outreach events may include attending existing community meetings and gatherings, such as school meetings, farmers markets, faith -based events, and other community activities, in order to invite participation from LEP populations which are not likely to attend TOT-hosted public events.
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Extensive Tier – Minimum Minority Outreach
• All applicable Moderate Tier elements are included within Extensive Tier projects. • Translated notices will be sent to Spanish-language magazines, newspapers, and/or radio stations as they are identified.
• Translated notices will be sent t o Chinese-language publications and/or faith-based and community groups, organizations, and businesses as they are identified. • TOT will ensure that professional non-English-language interpretation will be available at any public meeting or workshop associated with a n Extensive Tier project as deemed appropriate and necessary.
Section 4A | Summary of Completed Outreach Efforts
There are two primary modes of outreach conducted with respect to the TOT program: recurring and as- needed (ad hoc). Recurring outreach efforts focus on sustaining and developing long-term relationships built with local organizations and communities, while ad hoc outreach focuses on supporting and achieving near-term goals such as improving ridership, and promoting enhancements to service provision.
All transit-related outreach was in Spanish and Chinese as well as English.
Recurring Outreach Efforts
• Senior centers – The City typically conducts r egular visits to all local senior centers to deliver supplies of service brochures and large -format posters/notices. The City conducted annual outreach activities , which include the Annual Unmet Needs process, Travel Trainings, attendance at the Wellness Fest in 2023 and 2024, MV Transportation outreach in October 2024, and attendance at the Council on Aging in February and March 2025. The City promoted its Summer Beach Bus service and Dial -A-Ride service at the Goebel Adult Center.
• Educational institutions – The City typically conducts, at a minimum, annual visits to educational institutions and delivers service brochures, promotional campaign notices, and promotional materials . The City conducted outreach to the Conejo Valley Adult School and the Conejo Vallery Unified School District . The City promoted its Beach Bus outreach in May 2023 and May 2024.
• Unmet needs hearings – Annual hearings are facilitated by VCTC to identify “unmet transit needs” within the City of Thousand Oaks . Any identified “unmet transit need” deemed reasonable to meet within its service area is prioritized for implementation by TOT. The City participates in the Unmet Transit Needs process.
• Public communications – The City regularly communicates with the public through printed postings, media releases, social media, newspaper advertising, utility bill inserts, website updates and postings, appearances at televised public meetings, postings on the City’s television channel, and electronic newsletters and blogs . Many items are cross - posted with other City departments. The City typically distributes between 30 and 150 public communication items annually.
• Community event participation – TOT participation ranges from direct involvement in the event ( such as showcasing a TOT vehicle) and distribution of promotional items and materials to assistance in promoting and coordinating events. TOT has participated in the 2025 Title VI Program
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following events in the past three years : Senior Wellness Fair (January 202 3 and 2024), Rotary Street Fair (October 2023 and 2024), Arbor Earth Day (April 2023, 2024, and 2025), Touch-A-Truck (June 2023 and 2024), Travel Training (November 2023 and May 2025), Many Mansions Food Bank Tabling (August 2024), T.O. Dial-A-Ride Application Workshop (March 2025), Chamber of Commerce Conejo Senior Resource Network roundtable (May 2025), and the Disability Fair (May 2025).
• Info-post maintenance/updates – TOT undertakes an inspection and assessment of all bus stop info-post units and displayed information on a regular basis (at a minimum once per quarter).
Completed As-Needed Outreach Efforts
• In 2023, outreach was conducted to notify the public regarding the resumption of regular fares effective January 2023.
• Outreach was conducted through social media posts and flyers to inform the public of no service on holidays in 2023, 2024, and 2025.
• In 2024, temporary bus stop closures were posted on social media and at the bus shelters on May 24, 2024 and May 28, 2024.
• The public was informed about the phone lines being down and restored on June 11, 2024.
• Social media posts and SMS messages via Syncromatics were sent out regarding the suspension of bus route 42 in 2024.
• Bus stop closure updates were posted to social media and at the bus shelter on October 15, 2024.
• In 2024 and 2025, ECTA fare increases were posted to social media and at the bus shelters.
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Exhibit 4.1 Bus stop closure notice (2024)
Exhibit 4.2 Thanksgiving Bus Flyer (2023)
Exhibit 4.3 Winter Holiday Schedule (2023)
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Section 5 | Language Assistance Plan (LAP)
This Language Assistance Plan was developed concurrent with the Thousand Oaks Transit (TOT) Title VI Program to ensure TOT services are accessible to Limited English Proficient (LEP) individuals. Title VI of the 1964 Civil Rights Act is one of two federal mandates that guarantee the provision of meaningful access to federally-funded services for LEP individuals:
• Title VI of the 1964 Civil Rights Act prohibits federally funded agencies from discriminating against individuals based on race, color, and national origin and includes meaningful access to LEP customers.
• President’s Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency” (August 11, 2000) , instructs federal agencies to improve access to services by mandating that any federally conducted or assisted programs of activities (e.g. recipients of federal funding) must provide meaningful access to LEP customers.
TOT’s initial Title VI Program was prepared in the spring of 2014 in accordance with FTA Circular 4702.1B, Title VI Requirements and Guidelines for Federal Transit Administration Recipients, October 1, 2012.
The TOT Title VI Program Administrator contact information is as follows:
Transit Program Administrator
City of Thousand Oaks
2100 E. Thousand Oaks Blvd.
Thousand Oaks, CA 91362
(805) 449-2400
Email: [email protected]
Additional information regarding the TOT Title VI Program is available at www.totransit.org.
TOT Service Area and Services
The City of Thousand Oaks is located in California’s Ventura County. It is an area primarily suburban in character, offering a mixture of commercial, industrial, residential and recreational space in an exceptional location in southern California. Located forty miles north of Los Angeles, the city is accessible primarily via State Highways 101 (east/west) and 23 (north/south)
Monday through Saturday , TOT provides five local fixed routes ( Route 40/ Newbury Park , Route 41/Midtown A , Route 42/ Midtown B , Route 43/ TOB Express , and Route 44/ Crosstown). Fixed-route service is available between 5:00 a.m. and 8:00 p.m. Monday through Friday and between 7:00 a.m. and 8:00 p.m. Saturday.
Demand-response (Dial-A-Ride) service is available to seniors age 65 and older and for those who possess an Americans with Disabilities (ADA) card seven days a week. Weekday service is available between 5:00 a.m. and 8:00 p.m. Service on weekends (Saturday and Sunday) is available from 7:00 a.m. to 8:00 p.m.
The City also acts as the fiscal agent of the East County Transit Alliance, which provides intercity Dial -A- 2025 Title VI Program
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Ride service between Thousand Oaks, Moorpark, Simi Valley, and eastern Ventura County for seniors and persons with disabilities from 6:00 a.m. to 6:00 p.m. Monday through Friday and from 8:00 a.m. to 6:00 p.m. on Saturday.
The City’s transit fleet currently consists of 12 fixed-route vehicles (primarily CNG -powered) and 17 primarily gasoline-powered Dial-A-Ride vehicles. Additional vehicles expected to be delivered in mid-2025 include four 2025 Ford E-Transit 350 Extended Range vans and two Glaval Type C Ford E-450 CNG cutaway buses. Eight 35-foot electric Gillig buses are also planned for the future.
Exhibit 5.1 TOT Fleet List
Qty Year Make Seating
Capacity
Wheelchair
Capacity Fuel
2 2008 Orion VII Bus 34 2 CNG
2 2014 Gillig Bus 23 2 CNG
2 2014 Ford E450 Cutaway 16 2 CNG
1 2017 Ford E550 Cutaway 28 2 Diesel
2 2019 Gillig Bus 23 2 CNG
2 2019 Gillig Bus 27 2 CNG
1 2012 All American 44 0 Diesel
8 2019 Dodge Caravan 4 1 Gasoline
4 2018 Starcraft Cutaway 8 3 Gasoline
5 2019 Starcraft Cutaway 8 3 Gasoline
TOT operates out of the City of Thousand Oaks Transportation Center located at 265 S. Rancho Road, Thousand Oaks, CA 91361. Maintenance facilities and vehicle storage are located at the City’s Municipal Service Center located at 1993 Rancho Conejo Blvd., Newbury Park, CA 91320. Administrative staff is located at Thousand Oaks City Hall, 2100 E. Thousand Oaks Blvd., Thousand Oaks, CA 91362.
Language Assistance Goals
One of the overarching goals of TOT’s Title VI Program is to provide meaningful access for LEP customers to TOT services, information, and materials through the creation of a Language Assistance Plan and by periodic evaluation of the associated outreach methods and strategies.
Service Area Demographics
The service area demographic analysis describes Title VI -protected populations residing within TOT’s service area, including their approximate size and geographic distribution. Title VI-protected populations within the TOT service area include racial minorities and LEP persons. Specific groups considered include:
1. Latino Residents
2. LEP Populations
• Spanish-speaking individuals
• Chinese-speaking individuals
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The American Community Survey includes demographic and socio -economic data at various levels on multiple topics. For the purposes of this Title VI program, our assessment utilized the population estimates provided in the City of Thousand Oaks geographic boundaries. Totals may not equal the sum of the individual races/ethnicities due to margins of error.
Exhibit 5.2 Racial Breakdown of Total Population of Service Area Race or Ethnicity City of Thousand Oaks
Estimate Percent
White alone 85,786 68.3%
Black or African American alone 2,572 2.0%
American Indian and Alaska Native alone 787 0.6%
Asian alone 12,116 9.6%
Native Hawaiian and Other Pacific Islander alone 95 0.1% Some other race alone 6,428 5.1%
Two or more races: 17,892 14.2%
Two races including Some other race 11,157 8.9%
Two races excluding Some other race, and three or
more races
6,735 5.4%
Total: 125,676 100.0%
Hispanic or Latino (of any race) 24,897 19.8%
Source: American Community Survey 2023 (5-Year Estimate).
Note: Data for “Hispanic or Latino” is detailed separately from the total since it represents an ethnicity, not a race.
While the percentage of Hispanic/Latino is shown as a portion of the total population, all individuals identifying as Hispanic or Latino were also included within one of the race categories (White, Black, Asia n, etc.).
While American Community Survey five -year estimates for the period 201 9-2023 are available for most demographic data, they are not available for specific language data regarding Language Spoken at Home and English Proficiency. According to the 20 23 ACS data presented in Exhibit 5.3 ( the most current available for these categories ), 76.2 percent of TOT service area residents spoke only English at home, while approximately 23.8 percent spoke another language. A total of 7.6 percent of Thousand Oaks residents speak English “less than very well,” with Spanish (5,463 persons/4.6 percent) and Chinese (1,311 persons/1.1 percent) being the most frequently cited languages. All vital TOT documents should therefore have the relevant information available in Spanish and Chinese. Other languages with populations speaking English “less than very well” are presented in the table below.
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Exhibit 5.3 Languages Spoken at Home/English Proficiency (2023)
Source: American Community Survey 2019-2023 (5-Year Estimate).
More current ACS data (2023) does provide a look at English proficiency by language groups. Both Spanish and Chinese are detailed separately from the language groups, though many other languages are only represented as part of a language group. However, none of these language groups comes close to the Safe Harbor threshold described below, and consequently, no single language contained within those groups meets that criterion either.
The Safe Harbor Provision of Title VI requires that translation of vital documents into languages when either five percent of the population or 1,000 residents (whichever is less) speaks English “less than very well.” While this threshold does not automatically trigger the Safe Harbor Provision, it does trigger evaluation of that language via a four-factor analysis.
Language Service Provision
Interpretation Services
1. The Thousand Oaks Transit (TOT) operations contractor contracts with a telephonic interpretation service (Telelanguage) to provide real-time interpretation for callers, and for customers in service centers with whom staff cannot communicate.
2. Simultaneous interpretation at public events will be determined on a case -by-case basis by examining several factors, such as:
• The type and size of event,
• The availability of a TOT staff member to interpret,
• The availability of a staff member of a host organization to interpret, or • A request by a member of the public for an interpreter.
Population Percent of Total Population
Total Speak Only English 91,057 76.2%
Total Speak Language Other than English 28,451 23.8%
Total Speak English "very well" 19,418 16.2%
Total Speak English less than "very well" 9,033 7.6%
Speak English less than "very well" - Detail
Spanish 5,463 4.6%
Chinese (incl. Mandarin, Cantonese) 1,311 1.1%
French, Haitain, or Cajun 65 0.1%
German or other West Germanic languages 27 0.0%
Russian, Polish, or other Slavic languages 136 0.1%
Other Indo-European languages 777 0.6%
Korean 223 0.2%
Tagalog (incl. Filipino) 259 0.2%
Vietnamese 119 0.1%
Other Asian and Pacific Island languages 523 0.4%
Arabic 48 0.0%
All Other Languages 82 0.1%
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For small outreach events, such as Baseline Tier activities, proactive outreach, or smaller transit awareness events, qualified bilingual staff members will assist with translation where appropriate and feasible , or professional interpreters may be retained if no staff member is available . For Moderate and High Tier public outreach events, where it is appropriate and necessary to do so, TOT will arrange for a professional interpreter.
Translation of Vital Documents
Based on the results of the Four Factor Analysis, the following vital documents and relevant information will be made available in Spanish and Chinese, the identified LEP languages within the TOT service area.
Vital Documents – already available
1. Title VI Program
• Title VI Notice to the Public (Spanish and Chinese)
• Complaint form (Spanish and Chinese)
• Complaint procedures (Spanish and Chinese)
2. TOT Rider Information
• Fixed-route service brochure (Spanish and Chinese)
• Dial-A-Ride service brochure (Spanish and Chinese)
• ADA service brochure (Spanish and Chinese)
• TOT system map and schedule (Spanish and Chinese)
• Online service information (Spanish and Chinese)
Vital Documents – Mid-term
1. Signage advertising a TOT language assistance program, particularly the phone number, wherein callers can be assisted by staff using Telelanguage.
2. Kanan Shuttle service brochure (Spanish and Chinese)
3. ECTA service brochure (Chinese)
Additional considerations
1. All translated vital documents will be posted on the TOT website.
2. TOT will ensure all translations are done professionally prior to being made available to the public.
If possible, all translated materials should be reviewed by a native speaker familiar with transportation-related terminology to ensure the translation accurately reflects idiomatic language as well as language conventions of the local population.
TOT shall translate and produce future written documents on a case -by-case basis, after assessing all elements presented in the Four -Factor Analysis. If deemed a vital document under the Safe Harbor Provision, the relevant information will be translated into all applicable languages.
Monitoring, Evaluating, and Updating the LAP
A thorough review of this Language Assistance Plan will be undertaken every three years, concurrent with updating and submitting the TOT Title VI Program. At that time, the LEP population will be reassessed to ensure all significant LEP languages are included in TOT language assistance efforts . The following reoccurring reporting and evaluation measures will be used to update the Language Assistance Plan.
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TOT will regularly assess the effectiveness of how it communicates with LEP individuals by:
• Including questions about language assistance and information needs on any community surveys; • Conversations with stakeholders, organizations, and entities that work with LEPs; and • As-needed outreach with LEP groups.
TOT will monitor its language assistance efforts, including:
• Recording and reporting on customer service interactions with LEP individuals, • Reviewing any applicable interpretation service reports, • Incorporating discussion of Title VI into regular operations meetings, and • Updating the Language Assistance Plan based on public feedback.
Staff Training
MV Transportation currently provides training specific to interacting with LEP individuals as part of its ongoing Stand Down training program. Under this program, training related to LEP individuals is provided every two to three months. Additional training is provided on an individual, as-needed basis.
Thousand Oaks English Learner (EL) Data
In order to better identify the LEP populations within the TOT service area, and to begin monitoring/tracking changes in those groups, TOT reviewed English Learner statistics for students within the city of Thousand Oaks . Public schools within the California Department of Education (CDE) must identify and quantify those students who are English Learners (EL) – students whose native tongue is a language other than English – as well as which language is their mother tongue. This data is available online via CDE’s DataQuest website, dq.cde.ca.gov/dataquest/.
TOT accessed the available E nglish Learner (EL) data for the 2024/2025 school year to complete its comprehensive assessment of the communities it provides service to, including what LEP populations exists and where these groups may be concentrated. Periodic review of this data will enable TOT to monitor which non-English languages (other than Spanish) are growing in order to provide appropriate language assistance services.
Consistent with data from the 2023 American Community Survey detailed above, the vast majority of EL students in the Thousand Oaks Transit service area speak Spanish. The next largest non-English speaking group cited is Mandarin (Putonghua, Guoyu). It is unlikely that an additional language will trigger the Safe Harbor Provision prior to the next required updating of the City’s Title VI Plan, though TOT will continue to periodically monitor EL populations to ensure compliance with Title VI regulations. Detailed counts and relative percentages for the Conejo Valley Unified School District are presented in Exhibit 5.4. 2023 Title VI Program
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Exhibit 5.4 School English Learner (EL) Population (2024-25)
Language Name Kindergarten Grade 1 Grade 2 Grade 3 Grade 4 Grade 5 Grade 6 Grade 7 Grade 8 Grade 9 Grade 10 Grade 11 Grade 12 Ungraded Total Percent of Total Spanish; Castilian 134 117 104 124 130 110 97 80 74 75 79 66 62 0 1,252 84.42% Mandarin (Putonghua,
Guoyu) 8 3 4 1 2 4 0 2 1 1 1 0 1 0 28 1.89%
Russian 2 6 0 3 3 2 2 1 0 3 1 3 0 0 26 1.75%
Persian (Farsi) 5 5 1 2 2 2 3 0 0 1 0 1 0 0 22 1.48%
Undetermined 1 5 9 3 2 0 0 0 0 0 1 0 0 0 21 1.42%
Korean 0 3 1 0 2 1 2 2 1 0 0 0 0 0 12 0.81%
Other non-English
languages 1 1 0 1 3 2 1 0 2 0 1 0 0 0 12 0.81%
Arabic 0 1 1 0 1 2 0 2 0 2 0 0 1 0 10 0.67%
Ukrainian 0 1 0 2 1 1 2 1 0 0 0 1 0 0 9 0.61%
Urdu 4 0 1 1 1 0 0 0 0 0 0 0 1 0 8 0.54%
Portuguese 0 4 0 0 0 1 0 0 0 1 0 0 1 0 7 0.47%
German 0 1 1 1 1 2 0 1 0 0 0 0 0 0 7 0.47%
Hindi 1 2 1 2 1 0 0 0 0 0 0 0 0 0 7 0.47%
Hebrew 1 2 0 0 1 0 0 0 2 0 0 0 0 0 6 0.40%
French 2 0 0 2 1 0 0 0 0 0 1 0 0 0 6 0.40%
Tamil 3 2 0 0 1 0 0 0 0 0 0 0 0 0 6 0.40%
Philippine languages 0 0 0 0 1 0 0 0 2 0 0 1 0 0 4 0.27% Bengali 1 1 2 0 0 0 0 0 0 0 0 0 0 0 4 0.27%
Vietnamese 0 0 1 0 0 1 0 0 1 0 1 0 0 0 4 0.27%
Dutch; Flemish 1 0 0 0 1 1 0 0 0 0 0 0 0 0 3 0.20%
Japanese 0 0 0 0 1 0 0 0 1 0 1 0 0 0 3 0.20%
Telugu 0 0 1 1 0 1 0 0 0 0 0 0 0 0 3 0.20%
Turkish 1 0 0 0 0 0 0 1 0 1 0 0 0 0 3 0.20%
Panjabi; Punjabi 0 1 0 0 0 0 1 0 0 0 0 0 0 0 2 0.13%
Cantonese 0 0 0 0 0 0 0 1 0 1 0 0 0 0 2 0.13%
Cebuano (Bisayan,
Visayan) 0 1 1 0 0 0 0 0 0 0 0 0 0 0 2 0.13%
Indonesian 0 1 1 0 0 0 0 0 0 0 0 0 0 0 2 0.13%
Marathi 0 0 1 1 0 0 0 0 0 0 0 0 0 0 2 0.13%
Other Baltic languages 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0.07% Otomian languages
(Mixteco) 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0.07%
Italian 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0.07%
Burmese 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0.07%
Armenian 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0.07%
Kannada 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0.07%
Polish 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0.07%
Pushto; Pashto 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0.07%
Romanian
(Rumanian) 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0.07%
Samoan 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0.07%
Total 166 159 131 146 157 130 108 91 85 86 86 72 66 0 1483 100.0% 2025 Title VI Program
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Section 5A | Four-Factor Analysis
The U.S. Department of Transportation (USDOT) requires public transit funding recipients to take reasonable steps to ensure meaningful access to programs by limited English proficient (LEP) persons. As a recipient, the City must perform a Four-Factor Analysis to assess language needs and determine what steps it will take to ensure LEP persons can effectively access and utilize TOT services.
Estimating the number or proportion of LEP individuals that may be encountered by TOT will help identify the populations covered by the USDOT’s Safe Harbor Provision. This provision stipulates that if an LEP group speaking a given non-English language constitutes five percent or 1,000 persons, whichever is less, of the total population of persons likely to be encountered by transit services, the service provider may be required to make the following materials and services available to speakers of that language:
• Documents critical for accessing recipient’s services or benefits, • Letters requiring response from customer,
• Informing customers of free language assistance,
• Complaint forms, and
• Notification of rights.
The size of the population alone does not automatically trigger the Safe Harbor Provision. All four factors must be considered in determining whether a specific language should be included in an operator’s Language Access Plan. The four factors analyzed are discussed below.
Factor 1: The number or proportion of Limited English Proficiency (LEP) persons eligible to be served or likely to be encountered by TOT services.
As discussed in the Service Area Demographics section, the two largest LEP populations in the TOT service area are Spanish-speakers and Chinese-speakers. As of the 2023 American Community Survey, there were 5,463 Spanish speakers, comprising 4.6 percent of the service area population, who reported speaking English “less than very well.” An estimated 1,311 Chinese speakers, comprising 1.1 percent of the service area population, reported speaking English “less than very well.” This is consistent with 2022 ACS data, which identified 4.6 percent of the service area population as Spanish-speakers (5,530 individuals) who speak English less than “very well” and 1.2 percent of the service area population (1,4 74 individuals) as Chinese-speakers who speak English less than “very well.” Both populations have decreased slightly over the past five years.
Factor 2: The frequency with which LEP persons come into contact with TOT’s transit services.
In order to estimate how often LEP populations come into contact with TOT services, we relied on staff and driver feedback. As drivers and customer service staff are typically on the “front lines” and most frequently come into contact with transit patrons, their observations and insights provide an informative picture of how many LEP persons use TOT.
Twenty-seven staff members completed surveys. Seventy-two percent indicated encountering fewer than five LEP individuals per week, while 31.8 percent indicated encountering more than five. In all cases, Spanish was the most commonly encountered language, followed by Chinese (25.9 percent) and Persian (14.8 percent of responses). Of the responses received, 44 percent of staff indicated no issues or problems with 2025 Title VI Program
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communication, and 44 percent indicated occasional problems. Two staff indicated frequent problems with communication. Thirty-three percent of respondents indicated speaking Spanish. Other languages spoken by staff include Japanese, Thai, Italian, and Albanian.
Factor 3: The nature and importance of TOT’s transit services to affected LEP populations.
The Spanish-speaking LEP population within the TOT service area is more likely to be transit -dependent than other populations. This is through a combination of factors including language barriers, income, and lack of transportation choices. Therefore, TOT service is deemed to be of significant importance to the Spanish-speaking LEP population with respect to mobility and accessibility. It remains crucial that TOT maintain its rigorous standards for accessibility of not only the services offered, but the related service information and notices regarding changes to same. Overall, discussions with City of Thousand Oaks, TOT staff, and the general public indicate that while there may be multiple non -English speaking populations throughout the service area, Spanish speakers are most likely to depend on TOT and face language-related barriers to using the City’s public transit services. In terms of outreach, it is important the City continue its efforts to address language -related barriers faced by the local LE P populations, such as ensuring key written materials such as rider information are translated into Spanish, and that bilingual staff members are available as needed.
While the non-English-speaking Chinese population is not nearly as large as the LEP Spanish population , staff does encounter Chinese-speaking customers. In the 2022 onboard survey, only two respondents (2.2 percent) reported speaking Chinese at home, though three respondents took the survey in Chinese. The staff survey completed as part of this Title VI Program update indicated very few interactions with individuals speaking Chinese. In addition, no requests for language assistance have been received across the past three years.
To assist with assessment of Factor 3, a stakeholder survey was distributed to 76 organizations throughout and serving Thousand Oaks. Input from stakeholders most likely to provide services to LEP individuals was sought to identify issues not apparent through other means. Six responses were received:
• Chinese Christian Church of Thousand Oaks
• Area Housing Authority of the County of Ventura
• Thousand Oaks Library
• Human Services Agency
• Japanese American Citizen League, Ventura County Chapter • Adelante Communidad Conejo
Four respondents indicated Spanish as the primary non-English language used in their organization. Three indicated Chinese as a language spoken by members of the organization , while two indicated Tagalog as a language spoken by members of the organization. Japanese, Persian, Hindi, and Vietnamese received one response each. Only two said their members/clients used Thousand Oaks Transit, while four said they did not know. Four said they never or rarely encountered language barriers at their organization, whi le two said they occasionally faced language barriers . Only one organization was aware of two incidents where there were issues scheduling a ride reservation on Thousand Oaks Transit ’s Dial -A-Ride due to language.
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Factor 4: The resources available to the recipient for LEP outreach, as well as the costs associated with that outreach.
As the section covering demographics demonstrates, the Spanish -speaking LEP population is sufficiently large that the City must take measures to minimize language barriers faced by these groups. To address these barriers and fulfill the LEP requirements required under the Safe Harbor Provision, the City provides staff, written materials, and online and phone services in Spanish. The City also includes service information translated into in Chinese on its website . Many of the associated costs with LEP -specific outreach are not anticipated to result in significant additional costs to the City or TOT.
Bilingual Staff
The staff survey indicated one customer service representative, one administrative/office staff, one dispatcher, one road supervisor, two supervisors/managers, and three drivers speak a language other than English. As part of their customer service responsibilities, each of these employees utilizes his/her language skills to assist Spanish -speaking LEP persons whenever possible. In addition, the following language is included in TOT operations contract language:
The Service Provider shall make every effor t to recruit bilingual (English/Spanish) personnel for drivers, dispatchers, and customer service agent positions including the use of pay differentials for bilingual staff. At least one management staff member shall be proficient in both written and spoken E nglish and Spanish and English/ Spanish bilingual personnel shall be available during all operating hours at the Transportation Center to receive telephone calls from the public and to provide translation servic es for transportation system personnel and passengers.
Staff employed as customer service agents, dispatchers, fixed-route and DAR/ADA drivers shall be English language proficient with appropriate language skills and vocabulary to be able to effectively communicate detailed information in English to riders on routes, fares, operational rules and be able to clearly articu late stop calls, communicate during emergency situations and communicate with other personnel over the radio in English in order to effectively disseminate critical information.
Cost: No additional cost anticipated.
Translation of Written Materials
Supplementing the City’s and MV Transportation’s bilingual (Spanish) personnel will be translations of all essential rider information and service notice documents. Such documents could include the TOT service brochure information, notices related to service changes or updates, as well as onboard notices informing riders of their rights under Title VI. In addition, all Safe Harbor Provision materials and information have been or will be translated into Spanish.
The City provides service information in Chinese on its website, including the Title VI complaint form and complaint procedure.
Cost: Future translation costs for written documents estimated at between $0.10 and $0.30 per word.
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Phone Services
As a part of this program, the operations contractor (MV Transportation) utilizes the services of a real- time telephonic translation provider (Telelanguage) in its call center.
Cost: No additional cost anticipated.
Web Services in Spanish and Chinese
The Thousand Oaks Transit website currently includes information in Spanish and Chinese. Additional costs would only be incurred when changes are made to the website content.
Cost: No additional cost anticipated. Future translation costs for written website text estimated at between $0.10 and $0.30 per word.
Event Interpretation in Spanish and Chinese
Upon request, the City of Thousand Oaks will schedule and arrange for live interpretation at all vital events/workshops/meetings. The City uses All Languages Interpreting and Translating for its interpretation needs.
Cost: Variable, will be based primarily on hourly rate and the number of events w here interpretation is requested. All California labor laws will be adhered to.
Four-Factor Analysis Findings
Considering the significant population of persons speaking Spanish who speak English less than “very well,” combined with this population’s propensity to use transit in Thousand Oaks, the City should provide vital documents (including those listed above) in Spanish per the Safe Harbor Provision.
While the population of Chinese speakers who speak English less than “very well” is relatively small (though above the Safe Harbor threshold of 1,000), there have been historical communication challenges with Chinese-speaking customers. Therefore, the City should also provide all vital documents in Chinese under the Safe Harbor Provision.
The following specific documents used by the City of Thousand Oaks should be available in English, Spanish, and Chinese, with the documents either posted to the website or directions on how to obtain the documents posted to the website.
1. Title VI notice to the public (also posted onboard all Thousand Oaks Transit vehicles and in other locations identified in Section 1 of this document).
2. Title VI complaint procedures/process.
3. Title VI complaint form.
4. Fixed-route and Dial-A-Ride service information.
5. Public notices of meetings, hearings, and service changes.
The ADA application process for all of Ventura County is a function of the Ventura County Transportation Commission (VCTC), through its contractor Mobility Management Partners. The application form is currently available in English, Spanish, and Mandarin.
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Implementation Plan
The matrix below presents an implementation Plan for ensuring the Language Assistance Plan is effectively and efficiently implemented.
Exhibit 5.5 Implementation Plan
Goal Task Date
Assess LEP population
in the TOT service
area
Demographic analysis Completed FY 2026
TOT staff survey Completed FY 2026
Community survey Completed FY 2023
Onboard survey Completed FY 2023
Title VI Four-Factor Analysis Completed FY 2026
Develop Language
Assistance Procedures
Develop Title VI customer service procedures for
Title VI complaints and concerns FY 2026
Develop TOT policy regarding competency of Title
VI translations and interpreters FY 2026
Staff training
Identify TOT staff with likely contact with LEP
individuals FY 2025
Train TOT staff in Title VI Customer Service
Procedures Ongoing
Develop refresher training schedule for employees Ongoing Notification to LEP
persons of Title VI
rights and materials
Inventory existing notification methods and/or
locations Completed FY 2026
Post Title VI notices in English, Spanish, and Chinese
in public locations Completed FY 2026
Ensure vital documents are professionally
translated into Spanish and Chinese Completed FY 2026
Translate additional printed service information
into Spanish and Chinese FY 2026
Develop, translate, and post notice of Language
Assistance Options FY 2026
Undertake targeted outreach to LEP populations Ongoing
Monitor and update
Language Assistance
Plan
Develop process for obtaining feedback on
language assistance measures and monitor FY 2029; ongoing Regularly review ACS and Census demographic data FY 2029 Receive and review feedback from interpretation
providers FY 2029; ongoing
Incorporate discussion of Title VI into regular
meetings with operations contractor FY 2029; ongoing
Update Language Assistance Plan based on
feedback received FY 2029
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Section 6 | Summary of Non-Elected Committee Membership
City of Thousand Oaks has established one non-elected committee , the Traffic and Transportation Advisory Commission, to provide public input into the City’s transit programs.
The Traffic and Transportation Advisory Commission is made up of five members serving four-year terms.
Members are appointed by City Council members and terms are concurrent with the terms of the appointing Councilmember. Summaries of the ethnic breakdown of the Commission as well as the Thousand Oaks Transit service area as a whole are shown in Exhibit 6.1.
Exhibit 6.1 Non-Elected Committee Membership
Race/Ethnicity TOT Service Area
Population
Traffic & Transportation
Advisory Commission
Caucasian 68.3% 80.0%
Latino 19.8% 20.0%
African American 2.0% 0.0%
Asian American 9.6% 0.0%
Native Hawaiian/Pacific Islander 0.1% 0.0%
Native American/Alaska Native 0.6% 0.0%
Given this is a City committee, not specific to transit, the TOT Title VI Program Administrator has no authority to affect the advertising of open positions or appointments. However, the TOT Title VI Program Administrator will work with the City Clerk to the extent possible to monitor the composition of the committee and broaden representation within it. Under the authority of the City Clerk, efforts to ensure adequate representation of the community’s demographic profile could include:
• Advertising the availability of positions through public hearings (i.e., council meetings, public hearings, etc.).
• Providing necessary documents in other languages (as applicable) to facilitate participation by non-English speakers.
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Section 7 | Subrecipient Monitorin g and Schedule of
Subrecipient Title VI Program Submissions
As a recipient of FTA 5307 funding, the City of Thousand Oaks is required to monitor compliance with its Title VI Program by its subrecipient (operations contractor).
As part of its contract, or as an amendment thereto, the operations contractor should formally adopt the City’s Title VI program and commit to upholding the policies and procedures contained therein. The City will monitor the subrecipient’s compliance wit h the Title VI Program through an annual review of employee training schedules and customer complaint logs as well as periodic visual inspection of vehicles and facilities to ensure notices are posted as required by the Program.
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Section 8 | Title VI Equity Analysis
Title VI regulations require the completion of an Equity Analysis whenever a recipient or subrecipient begins planning the location and construction of a new transit facility (not including bus shelters, transit stations, power substations, or other facilities already evaluated through NEPA).
TOT has not undertaken any construction projects for facilities at a new location within the past several years. Therefore, no Equity Analysis is required at this time.
If in the future the City begins planning for the development and construction of a new transit facility, the City of Thousand Oaks will conduct an equity analysis prior to the selection of a construction site, inclusive of the Title VI requirements below:
a. The City of Thousand Oaks shall complete a Title VI equity analysis during the planning stage with regard to where a project is located or sited to ensure the location is selected without regard to race, color, or national origin. The City of Thousand Oaks shall engage in outreach to persons potentially impacted by the siting of facilities. The Title VI equity analysis shall compare the equity impacts of various siting alternatives, and the analysis shall occur before the selection of the preferred site.
b. When evaluating locations of facilities, the City shall give attention to other facilities with similar impacts in the area to determine if any cumulative adverse impacts might result. Analysis shall be done at the Census tract or block group where appropriate to ensure that proper perspective is given to localized impacts.
c. If The City of Thousand Oaks determines that the location of the project will result in a disparate impact on the basis of race, color, or national origin, the City may only locate the project in that location if there is a substantial legitimate justification for locating the projec t there, and where there are no alternative locations that would have a less disparate impact on the basis of race, color, or national origin. The City of Thousand Oaks shall show how both tests are met; it is important to understand that in order to make this showing, the City must consider and analyze alternatives to determine whether those alternatives would have less of a disparate impact on the basis of race, color, or national origin, and then implement the least discri minatory alternative.
The equity analysis shall be completed and submitted as part of TOT’s next Title VI Program update.
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Section 9 | City Council Adoption of TOT Title VI Program
Exhibit 9.1 City of Thousand Oaks Adopting Resolution
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Appendix | Fixed-route Transit Provider Title VI Requirements
Recipients of Federal transit funding that operate less than 50 fixed -route vehicles during peak revenue service and are not located in an Urbanized Area (UZA) with a population of 200,000 or more are required to provide additional information with respect to service standards and service policy to ensure Title VI compliance. While it became necessary to modify some of these service standards during the COVID -19 pandemic, the standards presented below represent TOT’s normal operating conditions.
Effective Practices to Fulfill Service Standard Requirement Service Standards are divid ed into four primary categories: Vehicle Load Standards, Vehicle Headway Standards, On -time Performance Standards, and Service Availability Standards. TOT ensures Title VI compliance by adhering to the following:
Vehicle Load Standards
TOT calculates vehicle load as the total number of ambulatory passenger seats available on a revenue vehicle divided by number of passengers.
The average passenger load for TOT services during all operating periods (peak and off-peak) should not exceed the following load factors (by service mode):
• Fixed-route: Vehicle Load not to exceed 1.0 passengers per available seat. • Demand-response (Dial-A-Ride): Vehicle Load not to exceed 1.0 passengers per available seat.
Vehicle Headway Standards
Vehicle headways are defined as the total amount of time between revenue vehicles on a fixed -route traveling in the same direction. This standard is further refined by type of service, by day -part, and by peak/off-peak service. Overall, vehicle headways should not exceed 75 minutes during regular operating conditions.
TOT offers a total of five fixed-routes which operate throughout the service area.
• Route 40 (Newbury Park)
o Travels on 60-minute headways throughout the service day. o Service to Dos Vientos Community Center is not provided every trip and headways range from 60 minutes to three hours.
• Route 41 (Midtown A)
o Travels on 60-minute headways throughout the service day. • Route 42 (Midtown B)
o Travels on 60-minute headways throughout the service day. • Route 43 (TOB Express)
o Travels on 60-minute headways throughout the service day.
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• Route 44 (Crosstown)
o Travels on 50- to 70-minute headways throughout the service day. o Service east of Rancho Rd on Thousand Oaks Blvd and Westlake Blvd is not provided every trip and features two-hour headways.
On-time Performance Standards
In accordance with achieving the adopted transit program objective of “[providing] reliable service” TOT fixed-route on-time performance is defined as follows:
• On-time: Departing a published time -point between one minute be fore and five minutes after the published departure time.
• Early: Departing a published time-point more than one minute before the published time.
• Late: Departing a published time -point six or more minutes later than the scheduled time.
Fixed-Route Standards:
1. TOT fixed routes shall operate with no early departures from published time-points.
2. TOT fixed routes shall strive to achieve an average of no less than 90 percent on -time departures across all published time points.
Demand-Response (Dial-A-Ride) Standards:
1. TOT Dial-A-Ride shall operate with a 30-minute service window (defined as up to 15 minutes early and up to 15 minutes after the scheduled pick-up time. Vehicles will wait up to five minutes from the time of arrival.
2. TOT Dial-A-Ride shall operate with no early departures.
3. TOT Dial-A-Ride shall strive to operate with 90 percent on-time performance, defined as arriving within the provided service window.
Service Availability Standards
TOT’s service area includes approximately 126,000 individuals (2018-2023 American Community Survey).
The map in Exhibit A.1 presents the TOT fixed-route service area and routes.
Fixed-Route Service
TOT fixed routes currently have an average distance of 0.7 miles between stops. Thousand Oaks Transit will endeavor to distribute transit service so that 75 percent of all residents in the service area are within ¼ mile of regular route bus service.
Demand-Response Service (Dial-A-Ride)
TOT’s Dial-A-Ride serves as the required ADA complementary paratransit service. The Dial-A-Ride service availability standard is as follows:
• 100 percent of all trips requested by ADA-certified customers within the TOT service area shall be accommodated.
2025 Title VI Program
Thousand Oaks Transit
August 2025
PAGE A-3
Exhibit A.1 TOT Service Area Map
Effective Practices to Fulfill Service Policy Requirement Service Policy requirements are divided into two primary areas : Vehicle Assignment Policy and Transit Amenities Policy. TOT ensures Title VI compliance by adhering to the following policies.
Vehicle Assignment Policy
Fixed-Route Service
TOT fixed-route vehicle assignments factor in the operating characteristics of the various vehicles within the TOT fixed-route fleet, which are paired to the operating characteristics of the route. In the absence of specific operating requirements, vehicle assignments will be done to ensure a random rotation of fleet vehicle assignments on TOT fixed routes.
Demand-Response Service (Dial-A-Ride)
Except for unique situations requiring the assignment of a specific vehicle for reasons such as lift capacity, interior clearance, or other operating characteristics within the service area, demand -response vehicles will be randomly assigned.
Transit Amenities Policy
The following policies will be applied as funding allows:
• The distribution of appropriate bus stop amenities should improve passenger security, comfort, convenience, and enhance the overall transit experience. All bus stop amenity installations and improvements shall meet the Americans with Disabilities Act (ADA) requirements.
• Bus stop signs shall be placed at all approved bus stops to inform the public where the location of the bus is scheduled to stop and load or unload passengers. • Route and service information should be provided at transit centers and major stops. • Benches shall be installed at bus stops that demonstrate high ridership, address any special needs of residents, and where it is most needed. Where there is less demand for ridership, minimal seating shall be provided in the absence of a bench.
2025 Title VI Program
Thousand Oaks Transit
August 2025
PAGE A-4
• Bus stop shelters shall be considered in areas of high ridership, major transfer points, and locations near senior facilities, areas of special needs, schools, and other major activity centers. The size and placement of shelters vary depending on the number of passengers to be accommodated. In locations where there are 20 or more boardings per weekday, a bus shelter may be considered dependent on funding availability. • Thousand Oaks Transit will consider the installation of lighting features at bus stops and shelters in order to improve visibility and safety.
• Trash receptacles should be installed in areas with a high volume of foot traffic and where trash accumulation is apparent.
• Bike racks and storage lockers may be provided for the convenience of bicyclists using transit and to encourage more bicycling.