PACKET FUSION, INC.
ZOOM SERVICES RESELLER CUSTOMER AGREEMENT
This Zoom Services Reseller Customer Agreement (the “Agreement” or “Packet Fusion Master Services Agreement”) sets forth terms under which Packet Fusion, Inc., a California corporation (“Company” or “PFI”) shall distribute, resell or refer the Zoom Service(s) to City of Thousand Oaks, (“Customer”). This Agreement is effective as of the date of signing and will remain in effect for all future orders or purchases of Zoom Services or other services from Company. Capitalized terms shall have the meanings defined in the Agreement . In consideration of the mutual promises and obligations in the Agreement, the sufficiency of which is hereby acknowledged, the parties agree as follows.
1. SERVICE
S AND TERMS OF SERVICE
1.1. Zoom Se
rvice(s). Company is authorized to resell or distribute Zoom Meeting Services, Zoom Phone Services and other Zoom Services as more fully described in the Zoom Services Description available at https://explore.zoom.us/en/services-description/. Each Customer’s purchase of Zoom Services shall be placed with Company on one or more Orders in accordance with this Agreement and the Reseller Customer Terms of Service. Each Order shall be deemed to be included in the Agreement as an attachment to Exhibit 1 of this Agreement.
1.2. Professional Services. Company is authorized to resell Zoom professional services or may provide its own installation and other professional services as requested by the Customer. Such services shall be described on one or more Statements of Work signed by Company and Customer that reference this Agreement (“SOW” or “Statement of Work”). Each such SOW shall be deemed to be included in the Agreement as an additional attachment to Exhibit 2 of this Agreement.
1.3. Deliv
ery and Installation. All risk of loss passes to Customer upon delivery of any purchased equipment to the installation site. The equipment delivery date shall be at a time to be mutually agreed upon by the parties. Title to any equipment purchased from PFI shall pass to Customer upon the date that the equipment is delivered to the installation site.
1.4. Zoom Reseller Customer Terms of Service. Customer’s use of and access to Zoom’s website, products, services and associated software is conditioned upon compliance with and acceptance of the Reseller Customer Terms of Service. By signing this Agreement Customer acknowledges that is has read, understands and will comply with these Reseller Terms of Service and all other Zoom notices and terms.
The full Zoom Reseller Customer Terms of Service are available at https://explore.zoom.us/en/eula - terms-of-service.
1.5. Zoom P
hone Native Services. If Customer chooses to procure Zoom Phone Native Service, such choice is said to be a directive and mandate to the Company to procure Zoom Phone Native on Customer’s behalf for the benefit of the Customer and its end users (the “Mandate”). All Zoom Phone Native Services are subject to Mandatory Flow Down Terms which are included in this Agreement as Exhibit 3.
2. SERVICE FEES, BILLING AND PAYMENT
2.1. Servic
e Fees. Shall mean the fees that Zoom charges for the Service(s) for each Customer.
2.2. Metere
d and Variable Billings. Zoom Phone Native Services that are subject to metered/variable billing and are billed based on the Customer’s use and consumption. For clarity, metered/variable billings are considered additional Service Fees. Company shall bill in arrears for usage on a metered/variable billing plan based on the number of call minutes the Customer utilizes in the prior month, multiplied by the applicable Zoom Phone Native Services calling rates set forth at https://zoom.us/billing/pbx/rates . 1 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf ATTACHMENT #1
2 2.3. Professional Services Billing. Customer will be invoiced for the Professional Services Fees as set forth in each SOW.
2.4. Re
imbursable Expenses. Customer will reimburse all pre-approved travel and other expenses incurred in connection with the delivery of services under this Agreement.
2.5. Pa
yment Terms. Unless otherwise stated in any services or sales order, Customer will pay all invoices within thirty (30) days of the date of the applicable invoice by check, ACH or wire transfer. All payments are non-refundable and PFI will charge an administrative fee for returned checks .
2.6. Co
st of Collection. Customer shall be liable for any reasonable expenses incurred by Company in collecting any amount due under this Agreement and any Orders, or in enforcing any obligation under this Agreement or any Orders, including without limitation collection agency cos ts, reasonable attorney’s fees, and court costs.
3. TERM
AND TERMINATION
3.1. Ter
m; Automatic Renewal. Each Order Form will specify your Initial Subscription Term and any applicable Renewal Term for the Services. Unless your Order Form expressly states otherwise or applicable Law prohibits automatic renewal, each Renewal Term for the Services will begin automatically at the end of the then-current Initial Subscription Term or Renewal Term; as the case may be, unless either party provides written notice of termination at least sixty (60) calendar days prior to commencement of a Renewal Term.
4. WAR
RANTIES; DISCLAIMERS
4.1. Whe
re Company acts as a reseller of third-party technology, Company represents and warrants that any third-party technology provider has authorized Company to grant licenses or sublicenses to use their products, including but not limited to the third-party technology, for use in Company’s performance of the solution and Customer’s use in connection therewith.
4.2. The
Company technology and third-party technology may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Company is not responsible for any delays, delivery failures, or other damage resulting from such problems.
4.3. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED TO CUSTOMER ON AN “AS IS” ‘WHERE IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTA BILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PACKET FUSION MAKES NO
REPRESENTATIONS OR WARRANTIES THAT USE OF THE CLOUD SERVICE S WILL BE UNINTERRUPTED, TIMELY, COMPLETE, OR FREE FROM ERROR OR DEFECT.
4.4. Com
pany warrants that any Professional Services or other Services provided by the Company will be performed; substantially as marketed to Customer prior to entering into this Agreement, in a professional and workmanlike manner and in accordance with applicable requirements of each SOW.
5. LIMI
TATION OF LIABILITY AND INDEMNIFICATION
5.1. LIM
ITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
WILL PACKET FUSION AS RESELLER OF ZOOM SERVICES BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR ANY OTHER PECUNIARY LOSS OR DAMAGE) ARISING OUT OF THE USE OF OR
INABILITY TO USE THE SERVICES OR THE PROVISION OF OR FAILURE TO PROVIDE TECHNICAL OR OTHER
SUPPORT SERVICES, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE) CONTRACT OR ANY OTHER ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf 3 LEGAL THEORY, EVEN IF ZOOM, ITS AFFILIATES, SUPPLIERS OR RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, ZOOM’S, ITS AFFILIATES’, SUPPLIERS’ AND RESELLERS’
MAXIMUM CUMULATIVE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL BE LIMITED TO FIFTY THOUSAND DOLLARS ($50,000.00).
Because some states and jurisdictions do not allow the exclusion or limitation of liability, the above limitation may not apply to You.
5.2. IN
DEMNIFICATION. You agree to indemnify, defend and hold harmless Packet Fusion as Reseller, its officers, directors, employees, consultants, agents, and Zoom from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys’ fees) arising from Your use of the Zoom Services, Your violation of this Agreement or the infringement or violation by You or any other user of Your account, of any intellectual property or other right of any person or entity or applicable law.
6. GENERAL
6.1. Co
nfidentiality. During the course of reselling Zoom Services and any other products or services hereunder, Company may have access to confidential and proprietary information and materials of Customer (“Confidential Information”). Confidential Information includes and is not limited to, information related to past, present or future research, development or business affairs, any proprietary products, software, materials or methodologies, trade secrets or any other information which provides Company with a competitive advantage. Confidential Information will also include home addresses and location information for elected officials, City officers, and employees (where applicable). Confidential Information shall be used by Company only in conjunction with the provision or performance of this Agreement and shall not be disclosed to any third party. No rights or licenses under patents, trademarks or copyrights are granted or implied by any disclosure of Confidential Information. Upon Customer’s request or completion or termination of t his Agreement, Company shall return all Confidential Information to Customer. Company shall only disclose Customer Confidential Information to subcontractors, employees, officers, directors or affiliates (collectively, “Affiliated Persons”) who have a need to know such Customer Confidential Information in order to perform or provide the Services or other products or services for Customer related to Customer's systems, provided that such Affiliated Persons are subject to written confidentiality obligations with Company protecting Customer’s Confidential Information.
6.2. Sec
urity and Data Protection. Customer is solely responsible for instituting and maintaining security safeguards to protect Customer’s systems and data.
6.3. In
dependent Contractors. Neither party is an employee, agent or representative of the other party.
Neither party shall have any right, power, or authority to enter into any agreement for or on behalf of the other party, or to incur any obligation or liability or otherwise bind the other party. This agreement does not create an association, joint venture, or partnership between the parties nor imposes any partnership liability upon either party.
6.4. Force Majeure. Neither party shall be liable or otherwise responsible for any nonperformance or delay in performance of any of obligations under this Agreement during any period in which performance is prevented or hindered by any Force Majeure event, including by way of example but without limitation, lightning strike and any other acts of God, fire, flood and other severe catastrophic weather conditions, pandemic, war, embargo, union strikes, explosions or riots.
6.5. As
signment and Subcontracting. This Agreement, including any order entered into hereunder, is assignable by either party with the other party’s prior written consent, which consent shall not be unreasonably withheld. Either party may assign this Agreement and orders entered hereunder, in whole or in part, to an affiliate, subsidiary, joint venture, or third party into which said party is merged or which acquires substantially all of a party’s assets or control of said party. Company may freely ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Pa cket Fusion Inc Agreement Attach 1.pdf subcontract any or all of the work hereunder, provided that Company shall retain responsibility for the work subcontracted.
6.6. No
tices; Party Representatives. All notices, demands or other writings to be made, given or sent hereunder or which may be so given or made or sent by Customer or Company to the other shall be deemed to have been given in writing and personally delivered or if mailed on the third (3 rd) day after
being deposited in the United States mail, certified or registered, postage prepaid, and addressed to the respective Parties at the following addresses:
If t
o Company:
Pack
et Fusion, Inc.
4305 Hacienda Drive, Suite 440
Pleasanton, CA. 94588
ATTN: Legal
If to
Customer:
Cit
y of Thousand Oaks
2100 East Thousand Oaks Boulevard
Thousand Oaks, CA 91362
6.7. Au
thority. Each individual executing this Agreement on behalf of a corporation, nonprofit corporation, partnership or other entity or organization, represents and warrants that he or she is duly authorized to execute and deliver this Agreement on behalf of such entity or organization and that this Agreement is binding upon the same in accordance with its terms.
6.8. Di
sputes. Any controversy, dispute or claim arising out of, or relating to, the interpretation of this Agreement shall be first subject to a thirty (30) day negotiation period between the parties in which each party shall disclose to the other all non-confidential documents, facts, statements and any other relevant information which may have any bearing on this dispute. Should such negotiations fail to resolve the dispute, either party may refer the dispute to arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association. The decision of the Arbitrator shall be based, exclusively, upon only this Agreement and the information disclosed by the parties during the negotiation period, and the law of the state in which the equipment is located. The Arbitrator’s decision shall be final and binding, and judgment upon the award rendered may be entered in any court having jurisdiction thereof.
6.9. Go
verning Law; Entire Agreement. This Agreement, will be governed by the laws of the State of California, constitutes the entire Agreement between the parties and supersedes all prior oral and written proposals and communications. This Agreement takes precedence over the language of any implementing Customer purchase order or similar document. No modification to this Agreement is effective unless in writing and signed by both parties.
6.10. Sev
erability. If any provision of this Agreement is found to be illegal or unenforceable, then such provision shall be modified to the minimum extent necessary, in conformance with the intention of the parties, to cure such invalidity or unenforceability, and the remaining provisions shall continue in full force and effect.
6.11. Co
unterparts/Signatures. This Agreement may be executed in any number of counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument. Signatures of parties on copies transmitted by facsimile or electronic signatu re shall be considered as signed original documents. This Agreement may be executed through the use of digital or electronic signatures provided they meet the requirements of the Electronic Signatures in Global and National Commerce (ESIGN) Act and the California Uniform Electronic Transactions Act (UETA) and are 4 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf produced using a legally approved method. The presence of an electronic signature on this document shall be construed as the parties’ consent to do business electronically.
6.12. Cons
truction; Section Headings. The parties agree that this Agreement shall be fairly interpreted in accordance with its terms without any strict construction in favor or against either party, and that any ambiguity shall not be interpreted against the drafting party. The section headings in this Agreement have been inserted merely for convenience, are not a part of this Agreement, and shall not affect the rights and obligations of the parties or the meaning of the language in this Agreement.
6.13. Surviva
l. Sections 4-6 shall survive the expiration or termination of this Agreement.
Packet Fusion, Inc.
By:
Name: Sarah Ashley
Title: Vice President – Operations & Finance
Date:
City of Thousand Oaks
By:
Name:
Title
:
Date:
5 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Mikey Taylor
Mayor
ATTEST:
_________________________________
Laura B. Maguire, City Clerk
APPROVED AS TO ADMINISTRATION:
_________________________________
Andrew P. Powers, City Manager
APPROVED BY DEPARTMENT HEAD:
_________________________________
Andrew Moore, Chief Technology Officer
APPROVED AS TO FORM
:
Office of the City Attorney
_________________________________
By: Rosemary Koo, Assistant City Attorney
EXHIBIT 1
ZOOM SE
RVICES ORDERS
Exhi
bit 1 is comprised of all Zoom Services Orders entered into between the parties. 6 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Billed To Sold To
Customer: City of Thousand Oaks Customer: City of Thousand Oaks Contact: Atanas Beltchev Contact: Atanas Beltchev
Address 1: 2100 East Thousand Oaks Boulevard Address 1: 2100 East Thousand Oaks Boulevard Address 2: Thousand Oaks, CA 91362 Address 2: Thousand Oaks, CA 91362 Email: [email protected] Email: [email protected]
Phone: (805) 449-2236 Phone: (805) 449-2236
Auto Renew: No Quote/Order No: 62634489-COTO-ZM
Initial Paid Subscription Term: 60 Months Quote/Order Date: 2/9/2026 Free Period Start Date: 4/13/2026 Quote/Order Expires: 5/24/2026 Paid Period Start Date: 9/18/2027 Billing Type: Annual
Billing Method: Email
Payment Terms: Net 30
Qty. PFI # PROVIDER # DESCRIPTION List Price Quote Price Ext Price Free Period
1 350183 ZCX-PAYG-USG-1-1YR-2 1,200.00$ -$ -$ 1 350205 ZCX-CS-1TB-1-1YR-2 1,200.00$ -$ -$ 38 350253 ZCX-ESS-NH-1-1YR-2 828.00$ -$ -$ 2 350124 PAR1-WEB-500-FL1Y-2 1,000.00$ -$ -$ 21 350103 PAR1-PRO-BASE-NH1Y-2 159.90$ -$ -$ 1 350250 Z-GPN-PAYG-USG-2 -$ -$ -$ 1200 350130 ZP-USCA-TN-1-1YP-2 60.00$ -$ -$ 1 350181 ZP-PRO-PAYG-USG-1-1YP-2 4,800.00$ -$ -$ 213 350133 PAR1-ZP-COMM-1YR-2 48.00$ -$ -$ 547 350243 PAR1-ZPPBX-Pro-1Y-2 96.00$ -$ -$ 1 350102 USF Fee -$ -$ -$
-$
Year 1
1 350183 ZCX-PAYG-USG-1-1YR-2 1,200.00$ 1,200.00$ 1,200.00$ 1 350205 ZCX-CS-1TB-1-1YR-2 1,200.00$ 1,028.00$ 1,028.00$ 38 350253 ZCX-ESS-NH-1-1YR-2 828.00$ 705.00$ 26, 790.00$ 2 350124 PAR1-WEB-500-FL1Y-2 1,000.00$ 500.00$ 1, 000.00$ 21 350103 PAR1-PRO-BASE-NH1Y-2 159.90$ 144.00$ 3, 024.00$ 1 350250 Z-GPN-PAYG-USG-2 -$ -$ -$ 1200 350130 ZP-USCA-TN-1-1YP-2 60.00$ 3.60$ 4, 320.00$ 1 350181 ZP-PRO-PAYG-USG-1-1YP-2 4,800.00$ 4,800.00$ 4,800.00$ 213 350133 PAR1-ZP-COMM-1YR-2 48.00$ 37.50$ 7, 987.50$ 547 350243 PAR1-ZPPBX-Pro-1Y-2 96.00$ 68.00$ 37, 196.00$ 1 350102 USF Fee 1,696.62$ 1,696.62$ 1,696.62$
89,042.12$
Year 2
1, 200.00$ 1,200.00$ 1,200.00$
Year 1 Subtotal
Zoom Phone Pay As You Go - Commited Usage -
1 Year Prepay
Zoom Phone Common Area Only - Annual Tier
Start: 1 Tier End 9
Zoom Phone Pro PBX - 1YR: Tier Start :1 Tier End
9 BYOC Amendment required to transact.
USF Fee Estimate
Zoom Contact Center Essentials Annual
Webinar 500 Annual
Zoom Meetings - Pro - 1 Year Prepay Tier Start: 1
Tier End 49
Zoom Global Phone Number Pay As You Go
Monthly Usage
Zoom Phone US/Canada Telephone Number
Annual Tier 1 (1-9 Users)
4305 Hacienda Drive | Suite #440 | Pleasanton, CA 94588 Packet Fusion, Inc.
Phone (925) 701-2000 | www.packetfusion.com
Free Period Subtotal
Zoom Phone Pro PBX - 1YR: Tier Start :1 Tier End
9 BYOC Amendment required to transact.
USF Fee Estimate
Zoom Contact Center Annual Prepay Monthly
Usage
Zoom Contact Center Cloud Storage Annual
Prepay 1TB Monthly Usage
Webinar 500 Annual
Zoom Contact Center Essentials Annual
Zoom Contact Center Cloud Storage Annual
Prepay 1TB Monthly Usage
Zoom Contact Center Annual Prepay Monthly
Usage
Zoom Phone Common Area Only - Annual Tier
Start: 1 Tier End 9
Zoom Phone Pay As You Go - Commited Usage -
1 Year Prepay
Zoom Phone US/Canada Telephone Number
Annual Tier 1 (1-9 Users)
Zoom Global Phone Number Pay As You Go
Monthly Usage
Zoom Meetings - Pro - 1 Year Prepay Tier Start: 1
Tier End 49
1 350183 ZCX-PAYG-USG-1-1YR-2 Zoom Contact Center Annual Prepay Monthly ITD 190-1020\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach
1.pdf
7 1 350205 ZCX-CS-1TB-1-1YR-2 1,200.00$ 1,028.00$ 1,028.00$ 38 350253 ZCX-ESS-NH-1-1YR-2 828.00$ 705.00$ 26, 790.00$ 2 350124 PAR1-WEB-500-FL1Y-2 1,000.00$ 500.00$ 1, 000.00$ 21 350103 PAR1-PRO-BASE-NH1Y-2 159.90$ 144.00$ 3, 024.00$ 1 350250 Z-GPN-PAYG-USG-2 -$ -$ -$ 1200 350130 ZP-USCA-TN-1-1YP-2 60.00$ 3.60$ 4, 320.00$ 1 350181 ZP-PRO-PAYG-USG-1-1YP-2 4,800.00$ 4,800.00$ 4,800.00$ 213 350133 PAR1-ZP-COMM-1YR-2 48.00$ 37.50$ 7, 987.50$ 547 350243 PAR1-ZPPBX-Pro-1Y-2 96.00$ 68.00$ 37, 196.00$ 1 350102 USF Fee 1,696.62$ 1,696.62$ 1,696.62$
89,042.12$
Year 3
1 350183 ZCX-PAYG-USG-1-1YR-2 1,200.00$ 1,200.00$ 1,200.00$ 1 350205 ZCX-CS-1TB-1-1YR-2 1,200.00$ 1,028.00$ 1,028.00$ 38 350253 ZCX-ESS-NH-1-1YR-2 828.00$ 705.00$ 26, 790.00$ 2 350124 PAR1-WEB-500-FL1Y-2 1,000.00$ 500.00$ 1, 000.00$ 21 350103 PAR1-PRO-BASE-NH1Y-2 159.90$ 144.00$ 3, 024.00$ 1 350250 Z-GPN-PAYG-USG-2 -$ -$ -$ 1200 350130 ZP-USCA-TN-1-1YP-2 60.00$ 3.60$ 4, 320.00$ 1 350181 ZP-PRO-PAYG-USG-1-1YP-2 4,800.00$ 4,800.00$ 4,800.00$ 213 350133 PAR1-ZP-COMM-1YR-2 48.00$ 37.50$ 7, 987.50$ 547 350243 PAR1-ZPPBX-Pro-1Y-2 96.00$ 68.00$ 37, 196.00$ 1 350102 USF Fee 1,696.62$ 1,696.62$ 1,696.62$
89,042.12$
Year 4
1 350183 ZCX-PAYG-USG-1-1YR-2 1,200.00$ 1,200.00$ 1,200.00$ 1 350205 ZCX-CS-1TB-1-1YR-2 1,200.00$ 1,028.00$ 1,028.00$ 38 350253 ZCX-ESS-NH-1-1YR-2 828.00$ 705.00$ 26, 790.00$ 2 350124 PAR1-WEB-500-FL1Y-2 1,000.00$ 500.00$ 1, 000.00$ 21 350103 PAR1-PRO-BASE-NH1Y-2 159.90$ 144.00$ 3, 024.00$ 1 350250 Z-GPN-PAYG-USG-2 -$ -$ -$ 1200 350130 ZP-USCA-TN-1-1YP-2 60.00$ 3.60$ 4, 320.00$ 1 350181 ZP-PRO-PAYG-USG-1-1YP-2 4,800.00$ 4,800.00$ 4,800.00$ 213 350133 PAR1-ZP-COMM-1YR-2 48.00$ 37.50$ 7, 987.50$ 547 350243 PAR1-ZPPBX-Pro-1Y-2 96.00$ 68.00$ 37, 196.00$ 1 350102 USF Fee 1,696.62$ 1,696.62$ 1,696.62$
89,042.12$
Year 5
1 350183 ZCX-PAYG-USG-1-1YR-2 1,200.00$ 1,200.00$ 1,200.00$ 1 350205 ZCX-CS-1TB-1-1YR-2 1,200.00$ 1,028.00$ 1,028.00$ USF Fee Estimate
Year 3 Subtotal
Zoom Global Phone Number Pay As You Go
Monthly Usage
Zoom Phone US/Canada Telephone Number
Annual Tier 1 (1-9 Users)
Zoom Phone Pay As You Go - Commited Usage -
1 Year Prepay
Zoom Phone Common Area Only - Annual Tier
Start: 1 Tier End 9
Zoom Phone Pro PBX - 1YR: Tier Start :1 Tier End
9 BYOC Amendment required to transact.
Zoom Contact Center Annual Prepay Monthly
Usage
Zoom Contact Center Cloud Storage Annual
Prepay 1TB Monthly Usage
Zoom Contact Center Essentials Annual
Webinar 500 Annual
Zoom Meetings - Pro - 1 Year Prepay Tier Start: 1
Tier End 49
Year 2 Subtotal
Usage
Zoom Contact Center Cloud Storage Annual
Prepay 1TB Monthly Usage
Zoom Contact Center Essentials Annual
Webinar 500 Annual
Zoom Meetings - Pro - 1 Year Prepay Tier Start: 1
Tier End 49
Zoom Global Phone Number Pay As You Go
Monthly Usage
Zoom Phone US/Canada Telephone Number
Annual Tier 1 (1-9 Users)
Zoom Phone Pay As You Go - Commited Usage -
1 Year Prepay
Zoom Phone Common Area Only - Annual Tier
Start: 1 Tier End 9
Zoom Phone Pro PBX - 1YR: Tier Start :1 Tier End
9 BYOC Amendment required to transact.
USF Fee Estimate
Zoom Contact Center Annual Prepay Monthly
Usage
Zoom Contact Center Cloud Storage Annual
Prepay 1TB Monthly Usage
Zoom Contact Center Essentials Annual
Webinar 500 Annual
Zoom Meetings - Pro - 1 Year Prepay Tier Start: 1
Tier End 49
Zoom Global Phone Number Pay As You Go
Monthly Usage
Zoom Phone US/Canada Telephone Number
Annual Tier 1 (1-9 Users)
Zoom Phone Pay As You Go - Commited Usage -
1 Year Prepay
Zoom Phone Common Area Only - Annual Tier
Start: 1 Tier End 9
Zoom Phone Pro PBX - 1YR: Tier Start :1 Tier End
9 BYOC Amendment required to transact.
USF Fee Estimate
Year 4 Subtotal
Zoom Contact Center Annual Prepay Monthly
Usage
Zoom Contact Center Cloud Storage Annual
IITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf 8 38 350253 ZCX-ESS-NH-1-1YR-2 828.00$ 705.00$ 26,790. 00$ 2 350124 PAR1-WEB-500-FL1Y-2 1,000.00$ 500.00$ 1,000. 00$ 21 350103 PAR1-PRO-BASE-NH1Y-2 159.90$ 144.00$ 3,024. 00$ 1 350250 Z-GPN-PAYG-USG-2 -$ -$ -$ 1200 350130 ZP-USCA-TN-1-1YP-2 60.00$ 3.60$ 4,320. 00$ 1 350181 ZP-PRO-PAYG-USG-1-1YP-2 4,800.00$ 4,800. 00$ 4,800. 00$ 213 350133 PAR1-ZP-COMM-1YR-2 48.00$ 37.50$ 7,987. 50$ 547 350243 PAR1-ZPPBX-Pro-1Y-2 96.00$ 68.00$ 37,196. 00$ 1 350102 USF Fee 1,696.62$ 1,696. 62$ 1,696. 62$ 89,042.12$
Note: This quote does not include applicable taxes and fees. 445,210.60$ Accepted and agreed as of the date specified below by the authorized representative of Customer Acknowledge and agreed as of the date specified below by the authorized representative of Reseller Reseller Signature:
Print Name:
Date:
Date:
Print Name:
Customer Signature:
Total Quote
Prepay 1TB Monthly Usage
Zoom Contact Center Essentials Annual
Webinar 500 Annual
Zoom Meetings - Pro - 1 Year Prepay Tier Start: 1
Tier End 49
Zoom Global Phone Number Pay As You Go
Monthly Usage
Zoom Phone US/Canada Telephone Number
Annual Tier 1 (1-9 Users)
Year 5 Subtotal
Zoom Phone Pay As You Go - Commited Usage -
1 Year Prepay
Zoom Phone Common Area Only - Annual Tier
Start: 1 Tier End 9
Zoom Phone Pro PBX - 1YR: Tier Start :1 Tier End
9 BYOC Amendment required to transact.
USF Fee Estimate
9 ITD 190-10djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Special Terms & Notes
https://explore.zoom.us/en/eula-terms-of-service/
The Privacy Policy has been updated and may be found here:
https://zoomgov.com/privacy
Zoom's standard Terms of Service are available here:
https://zoom.us/terms
https://support.zoom.us/hc/n-us/articles/360060661511-Cloud-recording-storage-capacity https://zoom.us/zoomconference/rates
Please note provisioning of Zoom licenses can take 4-7 business days.
Licensee further agrees that any order for public sector customers placed through a Zoom Reseller will be governed by the Zoom Reseller Customer Terms of Service which are found at:
Packet Fusion is a Reseller and Billing entity for the Zoom Services. All services and technical support to be provided directly by Zoom.
Overage charges can be incurred for cloud recording and audio conferencing licenses. Policy and pricing information may be found here:
10 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf QUOTE
4305 Hacienda Drive, Suite 440, Pleasanton, Ca 94588
[email protected]
www.packetfusion.com
Quote Date: 2026-02-05T20:28:34.838Z
Quote Name: COTO - Poly/Grandstream -
2.3.26 Quote Number: QUO-06047-M6P0L8
CITY OF THOUSAND OAKS
ATTN:
ATTN: INFORMATION SYSTEMS
2100 THOUSAND OAKS BLVD
THOUSAND OAKS, CA 91362
805-449-2222
PFI SKU DESCRIPTION QTY PRICE EXT PRICE
999999 POLY EDGE E350 IP PHONE AND POE-ENABLED 547.00 $ 168.37 $ 92,098.39 400098 PAGING ADAPTER BALANCED LINE LEVEL ALGO 8301 4.00 $ 415.00 $ 1,660.00 999999 POLY EDGE E100 IP PHONE AND POE-ENABLED 170.00 $ 97.20 $ 16,524.00 999999 GRANDSTREAM HT802 V2 2-PORT ATA 2.00 $ 48.00 $ 96.00 999999 GRANDSTREAM HT814 V2 4-PORT GATEWAY 2.00 $ 98.00 $ 196.00 999999 GRANDSTREAM HT818 V2 8-PORT GATEWAY 2.00 $ 145.00 $ 290.00 999999 GRANDSTREAM GXW4224 24 FXS PORT VOIP
GATEWAY
1.00 $ 549.00 $ 549.00
PREMIUM PARTNER SUPPORT (PRO-RATED): $ 0.00
SUBTOTAL: $ 111,413.39
EST. SALES TAX (Not included in total): $ 10,862.81
PFI ESTIMATED LABOR: $ 0.00
TOTAL: $ 111,413.39
* The above quote does not include taxes and shipping charges. ** Packet Fusion Services for this Scope of Work will be provided on a time and materials basis, based on the actual number of hours incurred by Packet Fusion for all work performed during regular business hours. Work performed after hours and weekends will be at a 1.5x the standard billing rate. Travel time will be billed at .5x the standard billing rate and out of pocket expenses will be billed at cost. The following estimates are based on our discussions with the Company and the business requirements communicated to Packet Fusion to date. These estimates are subject to change, and this should not be considered a fixed fee bid.
*** Quote Expires 60 days from quote date.
11 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf QUOTE
4305 Hacienda Drive, Suite 440, Pleasanton, Ca 94588
[email protected]
www.packetfusion.com
12 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf QUOTE
4305 Hacienda Drive, Suite 440, Pleasanton, Ca 94588
[email protected]
www.packetfusion.com
Please email PO if required
Customer PO Number Customer Signature Date
13 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf EXHIBIT 2
STATEME
NT(S) OF WORK
Exhib
it 2 is comprised of all SOWs entered into between the parties pursuant to this Agreement. 14 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Scope of Work
For
TRUSTED ADVISOR PROJECT: STATEMENT OF WORK
PREPARED BY: PACKET FUSION, INC. SOLUTION ARCHITECT, JASON EGGERS DATE ISSUED: 3/04/2026
15 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Packet Fusion, Inc.
Professional Services – Statement of Work
This Packet Fusion Statement of Work for Professional Services (this "SOW") is executed by Packet Fusion, Inc. ("Packet Fusion”), and City of Thousand Oaks (the "Customer'') pursuant to, and is subject to, the Packet Fusion MASTER SERVICES AGREEMENT executed by Customer and Packet Fusion. Capitalized terms used in this SOW but not otherwise defined shall have the respective meanings given to them in the ZOOM SERVICES RESELLER CUSTOMER AGREEMENT.
Statement of Work
The following activities shall be performed in accordance with this Statement of Work and the ZOOM SERVICES RESELLER CUSTOMER AGREEMENT at the location(s) and for the number of users and sites indicated in the attached Appendices:
Included Installation Services for Zoom
Overview Scope of
Implementation
Completion
Criteria
Cost
ZOOM PHONE (UCaaS)
• 1 HQ Deployment
• 5 Remote Site Deployments
• 760 Zoom Phone Users
• Up to 849 DID Numbers (TBD final count)
• 43 Analog Telephony Adapters (ATAs)
• Nomadic E911 Configuration
• Single Sign-On (SSO) Configuration
• DID Porting and Number Assignment
• SMS Enablement Configuration
• Up to Six (6) Go-Live Events (final rollout strategy to be determined during project kickoff)
CALL FLOW & VOICE CONFIGURATION
• Configuration of Auto Attendants as defined during discovery • Configuration of Call Queues and departmental routing • Business Hours and After -Hours routing configuration • DID mapping and number assignment by site
• Company main number and direct dial configuration
• Queue greetings and announcement configuration
• Overflow routing configuration (as defined in discovery) • Voicemail configuration at user and queue level
• Validation of routing logic aligned to approved call flow documentation ANALOG DEVICE (ATA/Gateway) CONFIGURATION
• Registration and configuration of 43 analog devices on ATA’s/Gateways to Zoom Phone • Firmware validation and updates (as required)
• Extension and DID assignment for analog devices
• Device testing and validation
ZOOM CONTACT CENTER (CCaaS)
• Configuration of 30 Contact Center Agents
• Configuration of 8 Contact Center Supervisors
• Contact Center queue and routing configuration
• Agent skill and role configuration
• Supervisor access and reporting configuration
• Validation of routing logic aligned to approved contact center call flow documentation
TRAINING & UAT
• Administrative training sessions for system administrators • Up to Fourteen (14) Remote Instructor -Led Training Sessions including:
The primary
objective of this
project is the
seamless
deployment of
Unified
Communications
as a Service
(UCaaS) and
Contact Center as
a Service (CCaaS)
using Zoom.
Successful
porting and
go-live
completion
with site
signoff
$32,740.71
16 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf ○ Two (2) end-user training sessions per site
○ Four (4) Contact Center / Supervisor training sessions • User Acceptance Testing (UAT) support including:
○ Call flow validation
○ Queue routing validation
○ Porting validation
○ Contact center functionality testing
○ Reporting and visibility testing
GO-LIVE SUPPORT
• Go-Live readiness review
• Cutover coordination and support
• First Day of Service (FDOS) remote support
*Packet Fusion will perform all services and provide all deliverables as outlined in the attached SOW, with payment terms of 50% due upon contract signing and 50% due upon successful completion. * Select Optional Services
☐ Optional Additional Remote instructor-led end user training sessions , billed at $290 per session $290/ per session ☐ Optional
Onsite assistance installing hardware. Desk phones, Analog Adapters(s): PFI technicians will unbox, assemble, place, and cross connect new devices. Zoom extensions will be registered, and connectivity will be verified with Zoom portal. *Reduced cost options available, further scoping required $30,595.00 (Max)
☐ Optional
Zoom Cloud Connector – Peer legacy PBX with Zoom UcaaS to maintain extension dialing across systems during deployment.
*Requires additional licensing and hardware
$2,640
☐
Optional –
CloudSupport
(760 UCaaS
Users, 38
CCaaS Users)
Packet Fusion’s CloudSupport combines priority response times, proactive system optimization, and personalized growth strategies to maximize your organization’s investment in your cloud solution. Whether it’s troubleshooting, updates, or long -term planning, our CloudSupport Support ensures your Cloud Solution performs efficiently and scales with your business needs.
$4,500.00
Service Locations
HQ-CAP (Civic Arts Plaza)
2100 E Thousand Oaks Blvd Thousand Oaks, CA 91362
Hill Canyon Treatment Plant
9600 Santa Rosa Road Camarillo, CA 93012
Household Hazardous Waste Facility
2010 Conejo Center Drive Newbury Park, CA 91320
Municipal Service Center
1993 Rancho Conejo Blvd. Thousand Oaks, CA 91320
Newbury Park Library
2331 Borchard Road Newbury Park, CA 91320
Grant R. Brimhall Library
1401 E. Janss Road Thousand Oaks, CA 91362
17 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusi on Inc Agreement Attach 1.pdf General Project Management Deliverables
Packet Fusion will provide Project Management for delivery of services, following Packet Fusion’s standard implementation methodology. The Packet Fusion Project Manager will be responsible for the following activities in association with this Statement of Work (SOW).
I. Oversight and facilitation of project timelines and scheduling.
II. Determine and outline assignment of project resources to implement the Zoom cloud solution. This includes Packet Fusion, City of Thousand Oaks, and Zoom resources.
III. Schedule planning sessions to develop an agreed upon deployment strategy.
IV. Schedule discovery sessions with TOAKS stakeholders to gather required information to complete implementation workbook:
• User and Device Information
• Porting data/information (Direct Inward Dial [DID] and Toll-Free Numbers) • Call flow(s)
• Dial plan requirements (as needed)
• Zoom SSO
• Roles and Permissions
• Location information
• Desktop Phone information
• Call Queues (hunt groups) including call distribution methodology (simultaneous ring, sequential ring, rotating ring, etc.)
• IVR/Auto Receptionist
• Multi-line appearance (typically used by Administrative Assistants).
V. Coordinate project communications and documentation tracking.
VI. Create and maintain project implementation checklist.
VII. Schedule and manage project status meetings: Review of status, change control, issues management, risk mitigation and Go-Live tracking.
VIII. Porting coordination of City of Thousand Oaks DID numbers to the Zoom platform.
IX. Schedule UAT sessions: Verifying call flow design and functionality prior to Go-Live confirmation.
X. Packet Fusion PM to validate site Go-Live completed and finalize closure.
Solution Discovery / Core Solution Configuration
The Packet Fusion team will collaborate planning, discovery, and design sessions with the City of Thousand Oaks key stakeholders to gather the required information to complete and provide the following deliverables.
I. A Detailed project plan: Establish an outline of project timelines, schedules, and task assignments.
II. Implementation workbook: Document end users, ring groups, roles, class of service, phone numbers and assignments for pre-configuration approval. Upon approval, the Packet Fusion team will configure the Zoom account per approved implementation workbook.
III. Call flow design: Build a visual design of TOAKS call flow for pre-configuration approval. Upon approval, the Packet Fusion team will configure the Zoom account per approved call flow design.
IV. Packet Fusion team will configure Zoom Contact Center contact center solution with pre-defined voice queues, agents, and supervisors
V. Basic queue performance reports will be created and provided to City of Thousand Oaks contact center staff 18 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf VI. User Acceptance Test plan: A document of detailed testing procedures to assure adherence to City of Thousand Oaks system requirements.
VII. Phone number port order: A complete list of numbers to be ported from existing to Zoom for cut over.
VIII. Zoom Readiness Review will be conducted for each location/location(s) identified in Section 1(Service Scope and Locations) of this Project Scope of Work to include:
• Wired Network test results
• Wireless Network test results
• The Zoom Readiness review shall contain statistics and metrics on the Customer’s current network environment to ensure Customer’s network is configured for optimal Zoom performance. • Packet Fusion will provide recommendations, as needed, to resolve network connectivity issues.
IX. Go-Live Readiness requirements.
X. Final solution design report: a comprehensive document detailing system setup, configuration, and knowledge transfer from Packet Fusion implementation team to the City of Thousand Oaks system administrators.
Carrier Support
City of Thousand Oaks is responsible for authorizing Packet Fusion to assist with telephone number(s) porting and to provide final validation for porting request(s) to new cloud solution. Packet Fusion’s Project Manager will partner with the customers team to ensure the Letter of Authorization (LOA) and Customer Service Record (CSR) are properly gathered and submitted for port order submission.
I. The Packet Fusion Project Manager will manage the submission of port requests and shall coordinate rejections/resubmissions with the Customer on a per site basis for up to 30 days from submission.
II. Customer shall provide Packet Fusion with all appropriate Letters of Authorization ("LOA"), billing information, Customer Service Record (CSR) and authorized signer for each location.
III. Packet Fusion PM will compile the port lists and work with your internal team and carrier(s) to validate detail against customer service records.
IV. The Packet Fusion PM/IE will collaborate with City of Thousand Oaks and Zoom to validate porting and call forwarding options to determine the appropriate implementation plan.
User Acceptance Testing – (UAT)
Once cloud solution configuration is complete, the Packet Fusion project team (PM and Engineer) will coordinate a UAT event to validate and test approved call flow design and end user feature functionality. If changes to call flow design or additional users or features are requested, additional time and material charges will apply and possibly impact agreed upon implementation timeline.
I. Packet Fusion Engineer will partner with TOAKS site admin to review and test inbound auto attendant configuration and functionality.
II. Packet Fusion Engineer will partner with TOAKS site admin to review user list and feature functionality and document results via test plan.
III. Post UAT testing Packet Fusion Project Manager and TOAKS will finalize Go-Live date for proposed site. 19 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf End User Training
Packet Fusion implementation team will provide remote end user and system administration training sessions identified in section 1 (service scope and locations).
I. Remote end user training sessions will be instructor-led remote training. Sessions will be recorded and links to download recordings for future use will be provided.
II. System administration and knowledge transfer training sessions will be provided for system administrators.
III. Packet Fusion will schedule a quarterly follow-up item for any general training needs/questions and host make-up sessions, if desired.
Onsite Deployment Services
No onsite services are included in this scope of work unless otherwise selected as optional services as indicated in Section 1 (Service Scope and Locations) of this Project Scope of Work. • Optional on-site phone and ATA installation is available. • Optional on-site training sessions are available.
Engineering Services
The following services below will be performed if indicated in Section 1 (Service Scope and Locations) of the Project Scope of Work:
I. Analog Telephone Adapter/Gateway as identified in Section 1 (Service Scope and Locations) of this Project Scope of Work
• Complete Zoom Portal configuration once the Adapter/Gateway is installed on network by TOAKS staff.
II. E911 setup via Zoom’s nomadic E911
III. Microsoft Teams integration
• Provide TOAKS with specifications of Zoom’s embedded application for dialing capability.
Go-Live Support & Post Go-Live Adjustments
At Go-Live, Packet Fusion will provide technical support and assistance with any issues for Go-Live and Post Go- Live support.
20 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Customer Responsibilities
The Customer is responsible for aspects not specifically included in this Statement of Work (SOW). Out of scope items include:
I. The customers LAN/WAN infrastructure
II. Quality of Service (QoS) configuration
III. Firewall or Access Control List (ACL) configuration.
IV. Power over Ethernet (POE) port activation/ configuration V. Configuration and software installation on customer PCs VI. Decommission and disposal of any legacy equipment.
VII. Customization of individual User endpoints or phone settings VIII. procure Customer Service Reports (“CSR”) from existing carrier(s) for all locations and accounts requiring porting services, service addresses and Authorized Contacts for each phone bill/ carrier account; and BTN for each phone bill/ carrier account.
IX. Customer understands and agrees that they are responsible for gathering and assembling all data from any legacy systems.
X. All Customer-side premise PBX configurations, diagnostics, and/or troubleshooting XI. Re-flashing of existing phones and configuration of redirect URL via DHCP.
XII. Unboxing and placement of any new phones
XIII. Customer mobile device configuration, diagnostics, and/or troubleshooting XIV. Customer to provide all pre-recorded greetings and prompts.
Note: 911 location functionality requires customer completion of Registered E911 Address and location information to Service Web
21 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf Delays and Changes
Changes to this SOW shall be made only in a mutually executed written change between Packet Fusion and Customer (a "Change Order,") outlining the requested change and the effect of such a change on the Services, including without limitation the fees and the timeline as determined by mutual agreement of both parties. Any delays in the performance of consulting services or delivery of deliverables caused by the Customer, including without limitation delays in completing and returning Customer documentation required during the call flow design or completing number porting request, may result in an adjustment of project timeline and additional fees.
Any changes or additions to the services described in this SOW shall be requested by a Change Order and may result in additional fees.
Agreed and Accepted:
Agreed and Accepted:
Packet Fusion, Inc. City of Thousand Oaks
(Company) (Customer)
_______________________________ __________________________________ (Authorized Signature) (Authorized Signature) Name: ________________________ Name: ___________________________ Title: ________________________ Title: ___________________________ Date: ________________________ Date: ___________________________ 22 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf EXHIBIT 3
ZOOM
PHONE NATIVE SERVICES – MANDATE
(MANDATORY FLOW DOWN TERMS)
1. Customer Agreement. Company shall state in writing, in each Customer Agreement, the following word for word, and where the word “Company” appears below, that means the party to this Schedule with Zoom:
Custo
mer Mandate for Zoom Phone Native Services (Confidential Information). a. Customer has directed and mandated Packet Fusion, Inc. (“Company”) to procure the single supply of Zoom Phone Native Service on Customer’s behalf, for the benefit of Customer and its end users (the “Mandate”).
b. Company has entered into an agreement with Zoom pursuant to the Mandate, whereby Company matches the Customer to Zoom, and requests Zoom to provide Zoom Phone Native Service for Customer’s benefit and use.
c. Pursuant to the Mandate, Company is responsible for all contracting, billing, and payment collection on behalf of Zoom and related document administration for and from Customer. d. Per telecommunications regulations, Zoom is the provider of the Zoom Phone Native Services to Customer.
2. Customer Agreement for Zoom Phone Native Service. Company must include the following terms in the Customer Agreement for ordering Zoom Phone Native Service:
a. Zoom Phone Numbering Policy. Customer’s use of Zoom Phone Native Services is subject to the Zoom Phone Numbering Policy published at
https://explore.zoom.us/docs/doc/Zoom-Phone-Numbering- Policy.pdf. b. Zoom Terms and Policies. Customer’s use of the Zoom Phone Native Service is subject to all applicable Zoom Notices & Policies published at https://zoom.us/legal, and the Zoom Reseller Customer Terms of Service published at: https://zoom.us/docs/en-us/EULA- terms-of-service.html (notwithstanding the title of such Reseller Customer Terms of Service, they also apply to Customers of partners acting under Mandate). c. Emergency Services.
i. All applicable emergency calling notices and terms as published on Zoom’s website at https://zoom.us/legal apply to Customer’s use of Zoom Phone Native Services.
3. Emergency Services Limitation of Liability. Company must include the following terms in the Customer Agreement for ordering Zoom Phone Native Service:
EMERGENCY SERVICES LIMITATION OF LIABILITY. NOTHING IN THIS CUSTOMER AGREEMENT IS INTENDED TO IMPLY OR CREATE LIABILITY FOR ZOOM FOR:
a. ANY FAILURE OF EMERGENCY SERVICES, OR INABILITY TO REACH OR USE
EMERGENCY SERVICES INCLUDING WITHOUT LIMITATION DUE TO AN OUTAGE OF ZOOM SERVICES; OR THE INABILITY TO PLACE OR COMPLETE EMERGENCY CALLS
FROM ANY ZOOM-ENABLED DEVICE, CUSTOMER LINE, OR CUSTOMER PREMISES,
OR INABILITY TO ACCESS EMERGENCY PERSONNEL
b. ANY FAILURE OF ANY EMERGENCY RESPONDERS TO RESPOND, OR TO RESPOND
TO THE CORRECT LOCATION WHERE THE EQUIPMENT, CUSTOMER, OR CALLER IS PHYSICALLY PRESENT OR WHERE SUCH EMERGENCY SERVICES ARE REQUIRED; AND c. ANY FAILURE OF EMERGENCY SERVICES, OR INABILITY TO REACH OR USE EMERGENCY SERVICES DUE TO CIRCUMSTANCES OUTSIDE OF ZOOM’S CONTROL INCLUDING BUT NOT LIMITED TO: (A) LOSS OF ELECTRICAL POWER; (B) LOSS 23 ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf 24 OF INTERNET CONNECTIVITY; (C) DEFECTIVE OR MISCONFIGURED EQUIPMENT; (D) NETWORK CONGESTION; (E) DELAYS ASSOCIATED WITH UPDATING THE REGISTERED SERVICE LOCATION; (F) RESTRICTIONS CREATED BY NON-VOICE EQUIPMENT; (G) RELOCATED EQUIPMENT, INCLUDING OUTSIDE OF THE TERRITORY; (H) THE SIMULTANEOUS USE OF ONE LINE WITH MULTIPLE PIECES OF EQUIPMENT; (I) FAILURE OF EMERGENCY RESPONSE CENTERS TO ANSWER AN EMERGENCY CALL; (J) FAILURES OF ANY THIRD PARTIES THAT ARE RESPONSIBLE FOR ROUTING EMERGENCY CALLS; (K) THE USE OF NON -NATIVE TELEPHONE NUMBERS; (L) FAILURE OF ANY EMERGENCY SERVICE PERSONNEL TO CALL BACK DIRECTLY TO
THE NUMBER FROM WHICH AN EMERGENCY CALL WAS MADE OR FAILURE OF EQUIPMENT TO RECEIVE CALLBACKS FROM EMERGENCY SERVICE PERSONNEL; OR (M) NATURAL DISASTERS, FIRES, FLOODS, STORMS, EARTHQUAKES, ACCIDENTS,
WAR, TERRORIST ACTS OR OTHER ACTS OF INSURRECTION, LABOR DISPUTE WITH
REGIONAL IMPACT, OR MALFUNCTION OF UTILITY, COMMUNICATION OR TRANSPORTATION SYSTEMS.
ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf 25 LEVINE ACT DISCLOSURE FORM
California Government Code section 84308 (Levi ne Act) prohibits any Thousand Oaks City Council member from participating in any action related to a contract, agreement, or franchise agreement (excluding labor or competitively bid contracts) if the Council member receives a campaign contribution totaling more than
$500 (aggregated*) from the party to the
contract, agreement or franchise agreement, their agents, or any financially interested participant who actively supports or
opposes the matter within the previous twelve (12) months.
Council members must also disclose any
eligible campaign contribution received on the record
of the proceeding.
Council members are prohibited from accepting, soliciting, or directing a campaign contribution of more than $500
(aggregated) from a party, their agent/representative, or a financially interested participant during a proceeding and for 12 months following the date a final decision is made. In addition, a party, their agent/representative, or a financially interested participant is prohibited from contributing more than $
500 (aggregated) to a Council member during a proceeding and for 12 months following the date a final decision is made.
The Levine Act also requires parties to certain contracts, agreements, or franchise agreements to disclose any campaign contribution
over $500 (aggregated) within the preceding twelve (12) months by the party to the agreement, contract, or franchise agreement and their agents. The Levine Act does not apply to competitively bid, labor, or personal employment contracts.
The Levine Act (Gov Code § 84308) DOES NOT apply to this proposal/application The Levine Act (Gov Code § 84308) DOES apply to this proposal/application and the required disclosure is set forth below:
1. Have you or your company, or any agent on behalf of you or your company, made campaign contributions totaling more than $500 (aggregated) to any council member in the 12 months preceding the date you submitted your proposal/application, the date you completed this form, or the anticipated date of any Council action related to this proposal/application? YES
NO
Council Member Name Payee Na me Payment Date Payment Amount CAO:650-90/tmn/Legal Files\Levine Act - Applications
ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf
2. Do you or your organization, or any agency or representative on behalf of you or your organization, anticipate or plan to make any campaign contributions of more than $500 (aggregated) to any City Council member in the 12 months following any City Council action
related to this
proposal/application? ** There may be legal restrictions on making contributions during the 12 months following City Council Action. It is recommended that you consult with your own legal counsel regarding the requirements of law.
YES
NO
Council Member Name Payee Name Payment Date Payment Amount Answering “YES” to either question above does not preclude the City of Thousand Oaks from entering into or taking any subsequent action related to this proposal/application. However, it may preclude the identified Council member(s) from part icipating in any actions/decisions related to this proposal/application.
____________ ______________________________ _______________________ Date Printed Name/Title of Authorized Name of Business/Legal Representative Entity
____________________________________________________________________________ Signature
NOTE: You must submit a supplemental form if you make any new reportable contribution(s) while the proposal/application is being considered *"Aggregated” contributions, as described in FPPC Regulation §18438.5, include the following types of contributions made during a 12-month period: (1) all contributions made by the party or participant;
or (2) all contributions made by an individual or entity required to be aggregated with the
party or participant. Contributions made by agents of the party are not included in the aggregation.
26 CAO:650-90/tmn/Legal Files\Levine Act - Applications 05/16/2025
Sarah Ashley, VP Finance & Operations
Packet Fusion, Inc.
ITD 190-10\djl\H:\COMMON\ITFLR\Council\2026 Staff Reports\04 14 26 Packet Fusion Inc Agreement Attach 1.pdf