Agenda Item 8M — Torrance City Council, July 8, 2025

8M
Date: July 8, 2025
To: Honorable Mayor and Members of the City Council
From: Kim Turner, Transit Director
By: Ryan Plumb, Administrative Analyst | [email protected] Subject: Transit – Approve Third Amendment to Contract Services Agreement for Torrance Community Transit Program (Senior Taxi and Disabled Dial -A-Taxi).

Expenditure: $717,570 (Non-General Fund).

RECOMMENDATION

Recommendation of the Transit Director that City Council approve a third amendment to the contract services agreement with Administrative Services Cooperative, Inc. of Gardena, CA (C2022-117), in the amount of $717,570, for a new not -to-exceed amount of $2,952,570 , to provide on -demand transportation services under the Torrance Community Transit Program (Senior Taxi and Disabled Dial-A-Taxi) and to extend the contract term for an additional one-year period beginning August 1, 2025 and ending July 31, 2026.

FUNDING

Funding is available in the Transit Funds’ fiscal year 2025-26 operating budget and is anticipated to be available in subsequent fiscal years.

DISCUSSION

The Torrance Community Transit Program (TCTP) provides on-demand transportation service to the senior and disabled residents of Torrance. Approximately 3,200 residents are presently enrolled in the program and actively utilize its service to travel to medi cal appointments, grocery shopping and other short distance trips in the South Bay. The service is administered by the Transit Department and is operated by a local taxicab company under a service contract.

On July 26, 2022, Your Honorable Body approved a contract services agreement with Administrative Services Cooperative, Inc. (ASC) of Gardena, CA to operate the program in partnership with Torrance Transit for a one -year term at a cost not -to-exceed $850,00 0. On July 25, 2023, the City Council approved a first amendment with ASC for an additional one -year period in the amount of $155,000 for a new amount not -to-exceed amount of $1,005,000.

However, the first amendment executed by the City inadvertently cont ained a scrivener’s error that increased the Contractor’s fee by $450,000, for a not -to-exceed amount of $1,300,000. On June 4, 2024, the City Council approved the second amendment to C2022-117 for an additional one-year period in the amount of $1,230,000 for a not-to-exceed amount of $2,235,000.

1 City Council
July 8, 2025

Page 2 ends

Ridership as well as patron enrollment into the TCTP program has been increasing and has been returning to pre -Covid-19 levels. Additionally, since the launch of the Connect Torrance microtransit service in December 2024, TCTP participation has increased. In order to gain access to the Connect Torrance “Plus Zone,” which is a larger service area in the program, users must be enrolled in the Torrance Community Transit Program for either the senior or dial -a-ride program. With the launch of the Connect Torran ce pilot service, we have seen enrollment increase over 6% in the TCTP.

ASC has demonstrated reliability and efficiency in delivering on time and safe transportation services for the TCTP. Staff is satisfied with the services provided by ASC and wish to exercise the option to extend the agreement for an additional one-year period.

ATTACHMENT 1 of this item is the third amendment to the agreement with ASC. Due to increased ridership in the current fiscal year, as well as increased costs for operating the service, Transit Department is requesting to increase the agreement expenditure by $717,570 to operate the program through July 31, 2026 for a new not-to-exceed amount of $2,952,570.

ATTACHMENT

1. Third Amendment to Contract Services Agreement (C2022-117)

2. Second Amendment to Contract Services Agreement

3. First Amendment to Contract Services Agreement

4. Contract Services Agreement
2 THIRD AMENDMENT TO AGREEMENT (C2022-117)
This Third Amendment to Contract Services Agreement C2022-117 (the “Third Amendment”) is made and entered into as of August 1, 2025 (the “Effective Date”), by and between the CITY OF TORRANCE, a municipal corporation (“CITY”), and Administrative Services Cooperative, Inc., a California Corporation (“CONTRACTOR”).

RECITALS:

A. CITY previously circulated Request for Proposal No. B2022-29 (the “RFP”), seeking the services of an experienced and qualified CONTRACTOR to provide on-demand transportation services to senior and disabled residents of Torrance, under the Torrance Community Transit Program.

B. CONTRACTOR submitted a Proposal (the “Proposal”) in response to the RFP.

In its Proposal, CONTRACTOR represented that it was qualified to perform those services requested in the RFP. Based upon its review of all proposals submitted in response to the RFP, the CITY decided to award the Agreement to CONTRACTOR.

C. On August 1, 2022, CITY and CONTRACTOR entered into Contract Services Agreement C2022-117 (the “Agreement”), for an amount not to exceed $850,000, and with a term through July 31, 2023. The Agreement also included two (2) separate options to extend the term of the agreement for one (1) year per option exercised. The option to extend can be exercised only by CITY.

D. On July 25, 2023, the City Council approved the First Amendment to Contract Services Agreement C2022-117 (the “First Amendment”) effective August 1, 2023, extending the term of the Agreement to July 31, 2024, and increasing CONTRACTOR’s compensation by $155,000, for a new not-to-exceed amount of $1,005,000. The First Amendment also added one (1) additional option to extend the term of the Agreement for one (1) additional year.

E. On May 7, 2024, City Council approved the Second Amendment to Contract Services Agreement C2022-117 (the “Second Amendment”) effective August 1, 2024, extending the term of the Agreement to July 31, 2025, and increasing CONTRACTOR’s compensation by $1,230,000 for a not-to-exceed amount of $2,235,000.

F. CITY and CONTRACTOR wish to further amend the Agreement by exercising the final option to extend the term of the Agreement for one (1) additional year, through July 31, 2026, and by increasing CONTRACTOR’s compensation by $717,570, for a new not-to-exceed amount of $2,952,570. ///
3 ATTACHMENT 1
AGREEMENT:

1. Paragraph 2, entitled “TERM”, is hereby amended to read in its entirety as follows:
“2. TERM
Unless earlier terminated in accordance with Paragraph 4 below, this Agreement will continue in full force and effect from the Effective Date through July 31, 2026.”

2. Paragraph 3, entitled “COMPENSATION”, subsection A, entitled “CONTRACTOR’s Fee”, is hereby amended to read in its entirety as follows:
“3. COMPENSATION
A. CONTRACTOR’s Fee
For services rendered pursuant to this Agreement, CONTRACTOR will be paid in accordance with the compensation schedule set forth in the Proposal, provided however, that in no event will the total amount of money paid the CONTRACTOR, for services initially contemplated by this Agreement, exceed the sum of $2,952,570.00 (the “Agreement Sum”), unless otherwise first approved in writing by CITY.”

3. In all other respects, the Agreement between the CITY and CONTRACTOR, as amended by the First Amendment, Second Amendment, and this Third Amendment, is hereby ratified and reaffirmed and remains in full force and effect. [Signatures on Following Page]
4 CITY OF TORRANCE, Administrative Services Cooperative, Inc., a municipal corporation a California corporation
By: By:

George K. Chen, Mayor Marco A. Soto
Vice President
ATTEST:

By:

Rebecca Poirier, MMC
City Clerk
APPROVED AS TO FORM:

PATRICK Q. SULLIVAN
City Attorney
By:

Galen W. Bean
Deputy City Attorney
5 DocuSi gn Envelope I D : F7 D 1 D34C-4 E06-4468-97 A3-26 1 A2AO2D987 SËCoNDAMENDMENTToAGREEMENT(C2022-117)
This Second Amen<jryìonl to Contracl Services Agreernenl C2022"117 (the "Secorlrj Anre¡dnrent") is macJe and entered irrto as of May 7, 2a24 fllre "[ffective Date"), by and between the CITY Of: lOfìtìANCE, a mutricipal corporiition ("Cl'lY"), and Adnrinjstrative Services Cooperative, lnc., a California Corpor:rtion ("CONTRACI"OR")' RECITALS:

A. CITY previously circulated Request for Proposal No. 82022-29 (the "RFP"), seeking the seivices of an experienced ancl qualified CONTRACTOR to provide on-denrand trarrsportation services to senior arid disabled residents of Torrance, under the Torrarrce Communìty Transit Progranr'
B. CONTRACTOR subrni¡ecl a Proposal (the "Proposal") in response to ttre RFP. ln its proposal, cONTRACTOR represented that it was qualified to perforrn those services rec¡uestecl in the RFP. Based upon its review of all proposals subrnitted in response to tlre RFP, the CITY clecìded to award the Agreemerlt to

CONTRACTOR
Õ, On nriguCt t,2OZZ, CtfY'air¿ CON"IIìAe TOIì enterid ìnto Conlract Services Agreeilienl c2022117 (the "Agrecment"), for an amount not-to-exceecl $ASO,OOO, ancl witlr a ternr tlrrcirgh July 31 ,2A23.'l"he Agreement also ìricluded _- t_Wo (2).1çpa¡a!,e=oqtlgnq p,e,xte1o llrelelm of tle ug.!q".t!"lJ lo-t:[¡ !])lrear pe - -- op+rcnexer<;¡.seã f-e-option to extencijãn bècxerdßed -only bLe ITY- - On jul-y 2 E, 2t23, CiIy Çe¡*il approvel the¡ F-n st Arrrerrdment effective-August 1 , 2023,wlrich exte¡cjccJ the term of lhe Agreemerrt to July 31,2A24, and increased the GONTRACI OR',s fee by $155,000, for a not-to-ex<;eerj amount of $1,005,000. the First Amendment also inclucjed two (2) se¡rarate optiorts to éiiend'the terr¡ of tire Agreemerit for one (1) year þèr optiorr exercised The option to extencl can be ãxercisecJ only by the CITY. However. the First Amendment execr-¡tecl by CITY ancl CONTRACTOR inadvertently corrtained a scrivener's error tlrat incieased CONTRACTOR's fee by $450,000, for a not-to- exceed amount of $1,300,000.
clTy and CONTRACTOR wish to exercise the frrst option to extencl the ternt of the Agreer¡ent as proviclecJ iri the Frrst Amenclnrent for one (1) additional year to July 31 ,2025, arrcl fLrrtfier wish to increase lhe CONTRACTOR's Fee by $t,2:O,OO0 for a trew not-to-exceed anroi-lnt of $2,235,000.

AGREEIVIENT:

I
t:

E.
1 i l.:ti-i4!.¡;i,t',:l:í¿l.i/i!¡'i;+i!:;.|.jt,,t,;i
paragraph 2, entitled "l-[:[1M", is anrencled tct read in ìts entirety as follcws 6 ATTACHMENT 2
DocuS¡g n Envelope I D : F7D 1 D34C -4806- 4468-9743-26 1 A2402 D987 ¿
"2. TERM
Unless-earlier terrninated in accordance with Paragraph 4 irelow, this Agreernent will continue in full force and effect frorn the Effective Date throlrgh July 31,2025, with one (1) separate option to extenrj the term of the Agreement for one (1) year to JLrly 31,2026. l-he option to extend can be exercised only by the CITY " Paragraph 3 of the Agreement, entitlecl "COMPF"NSATION", subsection A, entitled ;CO¡TRRCTOR's Fee" is amended to read in its entirety as follows:
"3, COMPENSATI ON
CONTRACTOR's Fee
For services rendered pursuant to this Agreement, CONTRACTOR will be paid in accorclance with the compensation schedule set forth in the Proposal, provided however, that in no evenl will the total amount of money paid the CONTRACTOR, for services initially contenrplated by this Agreenlent, exceed the sum af $2,235,000 00 ("Agrêêrnent Surn"), unless othen¡uise first approvecl in writing by CITY."

3. -ln all other iespeCts, thö Agreement, as amended by the Fìrst AiÌtendment, iS ratified'änd reâffirmêd ähd remains in fullforce'and effect. lS i g n a{ {iie s fet fo I I owl-
I ctl¿ 5447-\i.1{}4{:¡4¿+2::>¿)ç¿cx
7 Docu S i g n E nvel ope I D : F7 D 1 D34 C - 4E06- 4 468-97 A3 -26 1 A2 402D987

CITY OF TORRANCE
a municipal corPoration
DocuS¡gned by:

Administrative Services Cooperative, lnc
a California corporation
C\*tL
Geo yor
ATTEST
DocuSigned by:
'.f$,,.,1't-.

Rebe cfiilMC
City Clerk
APPROVËD AS TO FORM
PATR}CK Q. S.ULLIVAN
City Attorney_
Þitus¡gned:bri' '
Q.o, By.

DocuS¡gned by:

Ma
Vice President
By (z.tr- 4"-"^*".*
Attbrney
Jen
{i04544?5t0zl!"zfdt$'çls6'¡
8 ÞocuSign
Certificate Of Completion
Envelope I d : F7 D 1 D34C4E06446E974326 1 A2 402D987
Subject: Complete with Docusign: C2022-117 Admin. Servcs. Co., lnc..pdf Source Envelope,:

Document Pages:3 Signatures:4
Certificate Pages: 5 lnitials: 0
AutoNav: Enabled
Envelopeld Stamping: Enabled
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Record Tracking
Status: Original
61512024 11:01:01 AM
Signer Events
Marco A. Soto
[email protected]
VP- Director of Operations
Security Level: Email, Account Authentication
(None)
Electronic Record and Signature DisoJosure: '
Accepted: 611112024 10:45:15 AM
I D: 46c9289 4:7 52e:+16f:8i3c:69eb327685f4
Company Name: City of Torrance CA
Jennifer VicÊnte Ç_ug¡re¡o .

JGue.rrero@)Jprràñcec".gp.u.. -. .. - .. - .

Security Level: Email, Account Authentication
(None) --
Electronic Record and Signature Disclosure:

Accepted: 6111l2A24 10:46:05 AM
lD: 97 e2a{aa-41 56-4aBa-a3be-97efccb401 45
Company Name: City of Torrance CA
George K. Chen
[email protected]
Mayor, City of Torrance
Security Level: Email, Account Authentication
(None)
Electronic Record and Signature Disclosure:

Accepted: 6117 12024 B:1 7:1 1 AM
I D: 5529d 1 eB-793a-4dBc-a558-f7 d450dc9229
Company Name: City of Torrance CA
Rebecca Poirier
RPoirier@TorranceCA. gov
Security Level: Email, Account Authentication
(None)
Holder: Theresa Yniguez
tyn iguez@TorranceCA. gov
Signature
tu¡yu û. So].o
Signaiure Adoption : Pre-selected Style
Using lP Address: 74.62.230.234
Status: Completed
Envelope Originator:

Theresa Yniguez
3031 Torrance Blvd
Torrance, CA 90503
tyniguez@TorranceCA. gov
lP Address: 204.1 45.129.190
Location: DocuSign
Timestamp
Senl: 61512024 1 1 :03:53 AM
Resent: 611112024 10:35:06 AM
Viewed: 611112024 10:45:15 AM
Signed: 611112024 10:45:38 AM
Sent: 6/1 112024 10:45:39 AM
Viewed: 6li1l2o24 1o:46:05 AM
Signed: 611112024 10:47:50 AM
Sent: 6/1 112O24 10:47.52 AM
Resent: 611712024 8:04:18 AM
Viewed: 6117 12024 B:1 7:1 1 AM
Signed: 611712024 B:17:46 AM
Senl: 6117 12024 B:1 7:49 AM
Viewed: 611712024 B:23:06 AM
Signed: 611712024 8:23:24 AM
W(i-.,t*G-
' Signature Adoption: Pre-selected Style
Using lP Address: 204.145.129.190
Signature Adoption: Pre-selected Style
Using lP Address: 47.155.245.155
Signed using mobile
Gi;{*'^,:^*
f;,'i:*,-,^
Signature Adoption: Uploaded Signature lmage
Using lP Address: 204.145.129.190
Electronic Record and Signature Disclosure
9 Signer Events
Accepted: 611712024 8:23:06 AM
I D: 3aee95a6-f 20a-4ebl9c27-946bcf0e876d
Company Name: City of Torrance CA
ln Person Signer Events
Editor Delivery Events
Agent Delivery Events
lntermediary Delivery Events
Certified Delivery Events
Garbon Gopy Events
Theresa Yniguez
tyniguez@tonanceca. gov
Deputy City Clerk I
City of Torrance
Security Level: Email, Account Authent¡cat¡on
(None)
Electronic Record and Signature Disclosure:

Not Offered via DocuSign
James Lee
JamesLee@TorranceCA. gov
' Àamin¡stiationMänagér
Security Level: Email, Account Authentication
(None)
i:,::: ElectIon[6RecoRt:ãnd S¡gnäture Ðlsclosufei'.
' Nol Offered' via'DocuS'ign'
Envelope Sent
Certified Delivered
Signing Complete
Completed
Status
Status
Status
Status
Status
COPIED
COPIED
Hashed/Encrypted
Security Checked
Security Checked
Security Checked
Timestamp
Timestamp
Timestamp
Timestamp
Timestamp
Sent: 61 17 12024 8:23:27 AM
Resent: 611712024 B:23:32 AM
Viewed: 611712024 B:43:07 AM
Sent: 61 17 12024 8:23:29 AM
61512024 11:03:53 AM
611712024 8:23:06 AM
611712024 8:23:24 AM
611712024 8:23:29 AM
Signature
Signature
Timestamp
Timestamp
-Timestamp
EnvelopeSummary.Events- Status ".- - -Timestamps-
: ':

Payment EVents ', i ' Status,
Electronic Record and, Signature Disclosure
10 Electronic Record and Signature D¡sclosure crealed on:-51212023 12:32:32 PM Parties agreed to: Marco A. Soto, Jennifer Vicente Guerrero, George K. Chen, Rebecca Poirier

ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to tirne, City of Torrance CA (we, us or Company) nlay be requirecl by law to provide to you certain written notices or disclosures. Described below are the ten-ns and conditions for providing to you such notices and disclosures electronically through the DocuSign systern.

Please reacl the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to this Electronic Record ancl Signature Disclosure (ERSD), please confirm your agreement by selecting the check-box next to 'I agree to use electronic records and signatures'before clicking'CONTINUE' within tlre DocuSign system.

Getting paper copies
At any time, yolr may reqLlest from us apaper copy of any record provided ormade available electronically to yor"r by us. You will have the ability to download and print documents we send to you thror-rgh the DocuSign system during and inrmediately afterthe signing session and, if yor-r elect to create a DocuSign account, you may access the clocuments for a linlited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of an¡z such documents from our office to you; you will be charged a $0.00 pe!:pagg fee. You may request delivery of suçh paper copies fro¡n u by following the procedure described below.

Withdiawing ¡;6,t. ðoúsent
-
If you deôide to r'eceive-nòticèl ánd disclosures from us electroniCãllt, you may at any time change y.qur mind an_d tgft Llgl¡q.t thereafter you want to receive required-notices and disclosures only in paper fonnat. How you must inform us of your clecision to receive future notices and disclosure in paper fonnat and withdraw your consent to receive.notices,and disclosures electronically is described below.

Consequences of changing your mind
If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering sen¿ices to you because we will need first to send the required notices or disclosures to you in papel format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. Further, you will no longel be able to use the DocuSign system to receive required notices and consents electronically frorn us or to sign electronically documents from us.

All notices and disclosures will be sent to you electronically 11 Unless you tell us otherwise in accordance with the proceclures descrìbed herein, we will provide electronically to you through the DocuSign system all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as clescribed below. Please also see the paragraph immediately above that describes the collsequer-ìces of your electing not to receive clelivery of the notices and disclosures electronically from us.

How to contact City of Torrance CA:

You may contact us to let us know of your changes as to how we ûìay contact you electronically, to request paper copies of certain infonnation frorn us, and to withdraw your.prior consent to receive notices and disclosures electronically as follows:

To contact us by email send messages to: [email protected] To advise City of Torrance CA of your new email address ,::' ':::,', .Tolet-trsknowofa,change jn,youremail addresswhere,weshouldsendnoticesanddisclosures " ijlectröñicálly tö you, you muSt Serid an emâil nìessage to us at [email protected] and in , : -- the body of sueh request you must itate: your previous email address, yoru new email ãddress. 'We dó not reqirire any other information from you to change your email address If you crèated a DocuSign account, you may update it with your new email address thfough your account prelerences. .

To request paper copies from City of Torrance CA
To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an email to [email protected] and in the body of such request you must state your email address, full name, mailing address, and telephone number. We will bill you for any fees at that time, if any.

To withdraw your consent with City of Torrance CA
To inform us that you no longer wish to leceive future notices and disclosures in electronic format you may:
12 i. decline to sign a document from within your signing session, and on the subsequent page, select the check-box inclicating you wish to withdraw your consent, or you may; ii. ser"rd us an email to [email protected] and in the body of such request you must state your ernail, full nante, rnailing address, ancl telephone number. We do not neecl any other inf'ormation from you to withdraw consent.. The conseqLrences of yourwithdrawing consent for online documents will be that transactions rnay take a longer tilne to process., Required hardware and software
The mininutl system requirements fbr using the DocuSign system tnay change over time. The current systeul requirements are found here: https://support.docusign.cont/guicles/signer-guide- si grr in q-s)¡stem-req ui rements.
,Acknowledging your access and consent to receive and sign documents electronically To confinn to us tlrat yoll can access this infornration electronically, which will be similar to . - other,electronic notices.and disclosures that we wil,l provide to you, please confìnn that you have rcad this ERSD, and (i) that you are able to pr:int on paper or electronically save this ERSD for your luture reference and access; or (ii) tliat you are able to email this ERSD to an email address where you wiTl be able to print on paper or save it for ¡rour futurre relerence and access. Further, . :::,.:,if,y6¡¡,sOnSent,tû,rsc.giv,i¡g,n,stioeS'a,nd,disClOSuresexclgsivelyin,electrOnic,flOt:mat,aS,described lleieiñ, then Sêlect the check-box nêxt ï'ó 'I agree to use elèctrônic records and sigtiatur'e3' before -, .,cl i cking, i CONTINUEI within the- Docu S ign systern- - By selecting the check-box next to 'I agree to use electronic records and signatures', yolt conftnn thaf:

You can access and read this Electronic Record and Signature Disclosure, and You can print on paper this Electronic Record and Signature Disclosure, or save or send this Electronic Record and Disclosure to a location where you can plint it, for future reference and access; and
Until orunless you notify City of Torrance CA as described above, you consent to receive exclusively thlough electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to yon by City of Tonance CA during the course of youl relationship with City of Torrance CA.
a
a
a
13 FTRST AMENDMENT TO AGREEMENT (C2022-117)
This First Amendment to Contract Services Agreement C2022-117 (the "First Amendment") is made and entered into as of August 1,2023 (the "Effective Date"), by and between the CITY OF TORRANCE, a municipal corporation ("ClTY"), and Administrative Services Cooperative, lnc., a California Corporation ("CONTRACTOR") RECITALS:

A. CITY previously circulated Request for Proposal No. P2022-29 (the "RFP"), seeking the services of an experienced and qualified CONTRACTOR to provide on-demand transportation services to senior and disabled residents of Torrance, under the Torrance Community Transit Program.

B. CONTRACTOR submitted a Proposal (the "Proposal") in response to the RFP. tn its Proposal, CONTRACTOR represented that it was qualified to perform those services requested in the RFP. Based upon its review of all proposals submitted in response to the RFP, the CITY decided to award the Agreement to CONTRACTOR.

C. On August 1,2022, CITY and CONTRACTOR enter:ed into Contract Services Agreement C2022-117 (the "Agreement"), for an amount not to exceed 9850,000, and with a term through July 31 ,2023. The Agreement also included two (2) separate options to extend the term of the agreement for one (1) year per option exercised. The option to extend can be exercised only by CITY.

D. Both the RFP and Proposal indicated that CITY and CONTRACTOR would agree to three (3) separate options to extend the term of the agreement after the initial one-year contract term, for one (1) year per option exercised. The option to extend the term would be exercised at the sole discretion of CITY.

E. CITY is satisfied with the level of service provided by CONTRACTOR F. Both parties wish to exercise the first option to extend the term of the Agreement for one (1) additional year, and further wish to increase CONSULTANT's compensation under the Agreement by $450,000, for a new not-to-exceed amount of $'1,300,000.

G. Additionally, CITY wishes to further amend the Agreement and update the Public Records Act language to comport with recent changes to the California Government Code Sections that govern public records and public records requests.

AGREEMENT:

1. Paragraph 2, entitled "TERM", is amended to read in its entirety as follows -,f\t
O
f\)
f\)
I
0041 2595.docx
14 ATTACHMENT 3
"2. TERM
Unless earlier terminated in accordance with Paragraph 4 below, this Agreement will continue in full force and effect from the Effective Date through July 31,2024, with two (2) separate options to extend the term of the agreement for one (1) year per option exercised. The option to extend can be exercised only by CITY."

2. Paragraph 3, entitled "COMPENSATION", subsection A, entitled "CONTRACTOR's Fee" is amended to read in its entirety as follows "3 COMPENSATION
A. CONTRACTOR's Fee
For services rendered pursuant to this Agreement, CONTRACTOR will be paid in accordance with the compensation schedule set forth in the Proposal, provided however, that in no event will the total amount of money paid the CONTRACTOR, for services initially contemplated by this Agreement, exceed the sum of $1,300,000.00 ("Agreement Sum"), unless otherwise first approved in writing by clTY."

3. Paragraph 33, entitled "PUBLIC RECORDS ACT" is hereby amended to read in its entirety as follows:
..33. PUBLIC RECORDS ACT
Any documents submitted by the CONTRACTOR; all information obtained in connection with the CITY's right to audit and inspect the CONTRACTOR's documents, books, and accounting records pursuant to paragraph 14 CONTRACTOR's Accounting Records; Other Project Records; as well as those documents which were required to be submitted in response to the Request for Proposals (RFP) used in the solicitation process for this Contract, become the exclusive property of the City. All such documents become a matter of public record and shall be regarded as public records. Exceptions will be those elements in the California Government Code Section 7920.000 et seq. (Public Records Act) and which are marked "trade secret", "confidential", or "proprietary". The CITY shall not in any way be liable or responsible for the disclosure of any such records including, without limitation, those so marked, if disclosure is required by law, or by an order issued by a court of competent jurisdiction. ln the event the CITY is required to defend an action on a Public Records Act request for any of the aforementioned documents, information, books, records, and/or contents of a proposal marked "trade secret", "confidential", or "proprieta[v", the CONTRACTOR agrees to defend and 0041 2595.docx
15 indemnify the CITY from all costs and expenses, including reasonable attorney's fees, in action or liability arising under the Public Records Act," 4, ln all other respects, the Agreement between the CITY and CONTRACTOR is ratified and reaffirmed and remains in fullforce and effect.

CITY OF TORRANCE
a municipal corporation
Administrative Services Cooperative, lnc.
a California corporation
lerkCity
By
)il- gv,
Geoiqþ K. chen, Mayor Marco A, Soto
Vice President
ATTEST:
o
APPROVED AS TO FORM:

PAÏRICK Q. SULLIVAN
City Attorney
Bean
al Counselor
00412595.docx
16 CONTRACT SERVICES AGREEMENT
This CONTRACT SERVICES AGREEMENT ("Agreement") is made and entered into as of August 1,2022 (the "Effective Date"), by and between the CITY OF TORRANCE, a municipal corporation ("ClTY"), and Administrative Services Cooperative, lnc.,, a California corporation ("CONTRACTOR")'
REGITALS:

The CITY wishes to retain the services of an experienced and qualified CONTRACTOR to provide on-demand curb-tocurb transportation services for seniors and disabled residents of Torrance, under the Torrance Community Transit Program (the "TCTP").
ln order to obtain the desired services, the CITY has circulated its Request for Proposals for Operating the Torrance Community Transit Program, RFP No.

B.2022-29 (the "RFP").

CONTRACTOR has submitted a Proposal (the "Proposal") in response to the RFp. ln its Proposal CONTRACTOR represents that it is qualified to perform those services requested in the RFP. Based upon its review of all proposals submitted in response to the RFP, the CITY is willing to award the contract to CONTRACTOR.

AGREEMENT:
1 SERVI TO BE PER ED BY CONT OR
A
B
c o
l\)O
f\)
r\)
I
\J
CONTRACTOR will provide the services
CONTRACTOR's Proposal submitted in
RFP is attached as Exhibit A. A copy of
and install those materials listed in
response to the RFP. A coPY of the
the Proposal is attached as Exhibit B
2 TERM
Unless earlier terminated in accordance with Paragraph 4 below, this Agreement will continue in full force and effect from the Effective Date through July 31,2023, with the option for two (2) extensions, of one (1) additional year each. The option to extend can be exercised only by CITY.

3. COMPENSATION
A. CONTRACTOR's Fee
For services rendered pursuant to this Agreement, CONTRACTOR will be paid in accordance with the compensation schedule set forth in the Þroposal, provided, however, that in no event will the total amount of money paid the CONTRACTOR, for services initially contemplated by this Agreement, exceed the sum of $850,000.00 ("Agreement Sum"), if first approved in writing by CITY.
[00372557.doc]
17 ATTACHMENT 4

4. B. Schedule of Payment.

Provided that the CONTRACTOR is not in default under the terms of this Agreement, upon presentation of an invoice, CONTRACTOR will be paid the fees described in Paragraph 3.A. above, according to the Compensation Schedule. Payment will be due within 30 days after the date of the invoice.

TERMINATION OF AGREEMENT
A. Termination by Clry for Convenience.

CITY may, at any time, terminate the Agreement for CITY's convenience and without cause.
2 Upon receipt of written notice from CITY of such termination for CITY's convenience, CONTRACTOR will:
cease operations as directed by CITY in the notice;
take actions necessary, or that CITY may direct, for the protection and preservation of the work; and
except for work directed to be performed prior to the
effective date of termination stated in the notice, terminate all existing subcontracts and purchase orders and enter into no further subcontracts and purchase orders.
ln case of such termination for CITY's convenience,
CONTRACTOR will be entitled to receive payment for work executed; and costs incurred by reason of such termination, along with reasonable overhead and profit on the work not executed.

B. Termination for Cause.
lf either party fails to perform any term, covenant or condition in this Agreement and that failure continues for 15 calendar days after the nondefaulting party gives the defaulting party written notice of the failure to perform, this Agreement may be terminated for cause; provided, however, that if during the notice period the defaulting party has promptly commenced and continues diligent efforts to remedy the default, the defaulting party will have such additional time as is reasonably necessary to remedy the default.
ln the event this Agreement is terminated for cause by the default of the CONTRACTOR, the CITY may, at the expense of the
CONTRACTOR and its surety, complete this Agreement or cause it to be completed. Any check or bond delivered to the CITY in connection with this Agreement, and the money payable thereon, 1 a.
b,
c.
3 1
2 2[00372557.doc]
18 will be foffeited to and remain the property of the CITY. All moneys due the CONTRACTOR under the terms of this Agreement will be retained by the CITY, but the retention will not release the CONTRACTOR and its surety from liability for the default. Under these circumstances, however, the CONTRACTOR and its surety will be credited with the amount of money retained, toward any amount by which the cost of completion exceeds the Agreement Sum and any amount authorized for extra services.

Termination for cause will not affect or terminate any of the rights of the CITY as against the CONTRACTOR or its surety then existing, or which may thereafter accrue because of the default; this provision is in addition to all other rights and remedies available to the CITY under law.

C. Termination for Breach of Law
ln the event the CONTRACTOR or any of its officers, directors, shareholders, employees, agents, subsidiaries or affiliates is convicted (i) of a criminal offense as an incident to obtaining or attempting to obtain a public or private contract or subcontract, or in the performance of a contract or subcontract; (ii) under state or federal statutes of embezzlement, theft, forgery, bribery, falsification or destruction of records, receiving stolen property, or any other offense indicating a lack of business integrity or business honesty which currently, seriously, and directly affects responsibility as a public consultant or contractor; (iii) under state or federal antitrust statutes arising out of the submission of bids or proposals; or (iv) of violation of Paragraph 20 of this Agreement; or for any other cause the CITY determines to be so serious and compelling as to affect CONTRACTOR's responsibility as a public consultant or contractor, including but not limited to, debarment by another governmental agency, then the CITY reserves the unilateral right to terminate this Agreement or to impose such other sanctions (which may include financial sanctions, temporary suspensions or any other condition deemed appropriate short of termination) as it deems proper. The CITY will not take action until CONTRACTOR has been given notice and an opportunity to present evidence in mitigation.

5. FORCE MAJEURE
lf any party fails to perform its obligations because of strikes, lockouts, labor disputes, embargoes, acts of God, inability to obtain labor or materials or reasonable substitutes for labor or materials, governmental restrictions, governmental regulations, governmental control, judicial orders, enemy or hostile governmental action, civil commotion, fire or other casualty, or other causes beyond the reasonable control of the party obligated to perform, then that party's performance shall be excused for a period equal to the period of such cause for failure to perform.
3 3[00372557.doc]
19 6 RETENTION OF FUNDS
CONTRACTOR authorizes CITY to deduct from any amount payable to CONTRACTOR (whether or not arising out of this Agreement) any amounts the payment of which may be in dispute or that are necessary to compensate CITY for any losses, costs, liabilities, or damages suffered by CITY, and all amounts for which CITY may be liable to third parties, by reason of CONTRACTOR's acts or omissions in performing or failing to perform CONTRACTOR's obligations under this Agreement. ln the event that any claim is made by a third party, the amount or validity of which is disputed by CONTRACTOR, or any indebtedness exists that appears to be the basis for a claim of lien, CITY may withhold from any payment due, without liability for interest because of the withholding, an amount sufficient to cover the claim. The failure of CITY to exercise the right to deduct or to withhold will not, however, affect the obligations of CONTRACTOR to insure, indemnify, and protect Clry as elsewhere provided in this Agreement.

CITY REPRESENTATIVE
James Lee, Transit Administration Manager, is desígnated as the "City Representative," authorized to act in its behalf with respect to the work and services specified in this Agreement and to make alldecisions in connection with this Agreement. Whenever approval, directions, or other actions are required by CITY under this Agreement, those actions will be taken by the City Representative, unless otherwise stated. The City Manager has the right to designate another City Representative at any time, by providing notice to CONTRACTOR.

CONTRACTOR REPRESENTATIVE(S)
The following principal(s) of CONTRACTOR are designated as being the principal(s) and representative(s) of CONTRACTOR authorized to act in its behalf with respect to the work specified in this Agreement and make all decisions in connection with this Agreement:

Marco A. Soto
Vice President

9. INDEPENDENT CONTRACTOR
CONTRACTOR is, and at all times will remain as to CITY, a wholly independent contractor. Neither Clry nor any of its agents will have control over the conduct of CONTRACTOR or any of CONTRACTOR's employees, except as otherwise set forth in this Agreement. CONTRACTOR's agents and employees are not and shall not be considered employees of CITY for any purpose. CONTRACTOR may not, at any time or in any manner, represent that it or any of its agents or employees are in any manner agents or employées of CITY. CITY has no duty, obligation, or responsibility to CONTRACTOR's agents or employees under the Affordable Care Act. CONTRACTOR is solely responsible for any tax penalties associated with the failure to offer affordable coverage to its agents and employees under the Affordable Care Act and any other liabílities, claims and

7. I
4[00372557.doc]
20 obligations regarding compliance with the Affordable Care Act with respect to CONTRACTOR's agents and employees. CITY is not responsible and shall not be held liable for CONTRACTOR's failure to comply with CONTRACTOR's duties, obligations, and responsibilitíes under the Affordable Care Act.

CONTRACTOR agrees to defend, indemnify and hold Clry harmless for any and all taxes and penalties that may be assessed against Clry as a result of CONTRACTOR's obligations under the Affordable Care Act relating to CONTRACTOR's agents and employees.

10. BUSINESS LICENSE
The CONTRACTOR must obtain a City business license prior to the start of work under this Agreement, unless CONTRACTOR is qualified for an exemption.

11. OTHER LICENSES AND PERMITS
CONTRACTOR warrants that it has all professional, contracting and other permits and licenses required to undertake the work contemplated by this Agreement.

12. FAMILIARITY WITH WORK
By executing this Agreement, CONTRACTOR warrants that CONTRACTOR (a) has thoroughly investigated and considered the scope of services to be performed, (b) has carefully considered how the services should be performed, and (c) fully understands the facilities, difficulties and restrictions attending performance of the services under this Agreement. lf the services involve work upon any site, CONTRACTOR warrants that CONTRACTOR has or will investigate the site and is or will be fully acquainted with the conditions there existing, prior to commencement of services set forth in this Agreement. Should CONTRACTOR discover any latent or unknown conditions that will materially affect the performance of the services set forth in this Agreement, CONTRACTOR must immediately inform Clry of that fact and may not proceed except at CONTRACTOR's risk until written instructions are received from CITY

13. CARE OF WORK
CONTRACTOR must adopt reasonable methods during the term of the Agreement to furnish continuous protection to the work, and the equipment, materials, papers, documents, plans, studies and other cornponents to prevent losses or damages, and will be responsible for all damages, to persons or property, until acceptance of the work by CITY, except those losses or damages as may be caused by CIW's own negligence.

14. CONTRACTOR'S ACCOUNTING RECORD S: OTHER PROJECT RECORDS Records of the CONTRACTOR's time pertaining to the project, and records of accounts between Clry and the CONTRACTOR, will be kept on a generally recognized accounting basis. CONTRACTOR will also maintain all other records, including without limitation specifications, drawings, progress reports and the like, relating to the project. All records will be available to CITY during 5[00372557.doc]
21 normal working hours. CONTRACTOR will maintain these records for three years after final payment.

15. PREVAILING WAGE lr NTENTT ONALLY OM ITTEDI

16. NDEMNIFI
CONTRACTOR will indemnify, defend, and hold harmless CITY, the Successor Agency to the former Redevelopment Agency of the City of Torrance, the City Council, each member thereof, present and future, members of boards and commissions, its officers, agents, employees and volunteers from and against any and all liability, expenses, including defense costs and legal fees, and claims for damages whatsoever, including, but not limited to, those arising from breach of contract, bodily injury, death, personal injury, property damage, loss of use, or property loss however the same may be caused and regardless of the responsibility for negligence. The obligation to indemnify, defend and hold harmless includes, but is not limited to, any liability or expense, including defense costs and legal fees, arising from the negligent acts or omissions, or willful misconduct of CONTRACTOR, its officers, employees, agents, subcontractors or vendors. lt is further agreed, CONTRACTOR's obligations to indemnify, defend and hold harmless will apply even in the event of concurrent negligence on the part of Clry, the City Council, each member thereof, present and future, or its officers, agents and employees, except for liability resulting solely from the negligence or willful misconduct of CITY, its officers, employees or agents.

Payment by CITY is not a condition precedent to enforcement of this indemnity. ln the event of any dispute between CONTRACTOR and CITY, as to whether liability arises from the sole negligence of the Clry or its officers, employees, agents, subcontractors or vendors, CONTRACTOR will be obligated to pay for CITY's defense until such time as a finaljudgment has been entered adjudicating the CITY as solely negligent. CONTRACTOR will not be entitled in the event of such a determination to any reimbursement of defense costs including but not limited to attorney's fees, expert fees and costs of litigation.

17. NON-LIABILITY OF CITY OFFICERS AND EMPLOYEES
No officer or employee of CITY will be personally liable to CONTRACTOR, in the event of any default or breach by the CITY or for any amount that may become due to CONTRACTOR.

18. INSURANCE
A. CONTRACTOR and its subcontractors must maintain for the duration of the contract at its sole expense the following insurance, which will be full coverage not subject to self-insurance provisions:

Automobile Liability, including owned, non-owned and hired vehicles, with at least the following limits of liability:

Primary Bodily lnjury with limits of at least $500,000 per person, $1,000,000 per occurrence; and
6[00372557.doc|
1 a
22 Primary Property Damage of at least $250,000 per
occurrence; or
Combined single limits of $1,000,000 per occurrence.

Commercial General Liability including coverage for premises, products and completed operations, independent
contractors/vendors, personal injury and contractual obligations with combined single limits of coverage of at least $2,000,000 per occurrence, $4, 000, 000 agg regate.

Workers' Compensation coverage as requíred by the Labor Code of the State of California and, if workers' compensation is required, employer's liabilíty ínsurance with minimum limits of $1,000,000 per occurrence or occupational illness. The Workers' Compensation policy shall be endorsed with a waiver of subr,ogation in favor of the CITY for allwork performed by the CONTRACTOR, its employees, agents and subcontractors.

The insurance provided by CONTRACTOR will be primary and non- contributory.

CITY ("City of Torrance"), the Successor Agency to the former Redevelopment Agency of the City of Torrance, the City Council and each member thereof, members of boards and commissions, every officer, agent, official, employee and volunteer must be named as additional insured under the automobile and general liability policies. Coverage can be provided in the form of an endorsement to the CONTRACTOR's insurance or applicable policy language.

CONTRACTOR must provide certificates of insurance including all required mandatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) índicating appropriate coverage, to the City Clerk of the City of Torrance before the commencement of work.

Each insurance polícy required by this Paragraph must contain a provision that no termination, cancellation or change of coverage can be made without notice to CITY.

CONTRACTOR must include all subcontractors as insureds under its policies or must furnish separate certificates and endorsements for each subcontractor. All coverage for subcontractors will be subject to all of the requirements of this Paragraph 18.
b
c
2 3
B
c
D
E
F
7[00372557.doc]
23 G lf the CONTRATOR maintains broader coverage and/or higher limits than the mínimums shown above, the CITY requires and shall be entitled to the broader coverage and/or the higher limits maintained by the CONTRACTOR. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the CITY.

The procuring of insurance shall not be construed as a limitation on liability nor as full performance of the indemnification provisions of the CONTRACTOR.

CONTRACTOR hereby grants to CITY a waiver of any right to subrogation which any insurer of said CONTRACTOR may acquire against the CITY by virtue of the payment of any loss under such insurance CONTRACTOR agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the CITY has received a waiver of subrogation endorsement from the insurer.

Self-insured retentions must be declared to and approved by the Clry.

The CITY may require the CONTRACTOR to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or CITY.

SUFFICIENCY OF INSURERS
lnsurance required by this Agreement will be satisfactory only if issued by companies admitted to do business in California, rated "4" or better in the most recent edition of Best's Key Rating Guide, and only if they are of a financíal category Class Vll or better, unless these requirements are waived by the Risk Manager of CITY ("Risk Manager") due to unique circumstances. ln the event the Risk Manager determines that the work or services to be performed under this Agreement creates an increased or decreased risk of loss to CITY, the CONTRACTOR agrees that the minimum limits of any insurance policies or performance bonds required by this Agreement may be changed accordingly upon receipt of written notice from the Risk Manager; provided that CONTRACTOR will have the right to appeal a determination of increased coverage by the Risk Manager to the City Council of CITY within 10 days of receipt of notice from the Risk Manager.

CONFLICT OF INTEREST
A. No officer or employee of the CITY may have any financial interest, direct . or indirect, in this Agreement, nor may any officer or employee participate in any decision relating to the Agreement that affects the officer or employee's financial interest or the financial interest of any corporation, H
t.

19. 20
B[00372557.doc]
24 B
partnership or association in which the officer or employee is, directly or indirectly interested, in violation of any law, rule or regulation.

No person may offer, give, or agree to give any officer or employee or former officer or employee, normay any officer or employee solicit, demand, accept, or agree to accept from another person, a gratuity or an offer of employment in connection with any decision, approval, disapproval, recommendation, preparation or any part of a program requirement or a purchase request, influencing the content of any specification or procurement standard, rendering of advice, investigation, auditing, or in any other advisory capacity in any way pertaining to any program requirement, contract or subcontract, or to any solicitation or proposal.

NOTICE
A. All notices, requests, demands, or other communications under this Agreement will be in writing. Notice will be sufficiently given for all purposes as follows:

Personal delivery. When personally delivered to the recipient:
notice is effective on delivery.

First Class mail. When mailed first class to the last address of the recipient known to the party giving notice: notice is effective three mail delivery days after deposit in a United States Postal Service office or mailbox.

Certified mail. When mailed certified mail, return receipt requested notice is effective on receipt, if delivery is confirmed by a return receipt.

Overnight delivery. When delivered by an overnight delívery service, charges prepaid or charged to the sender's account:
notice is effective on delivery, if delivery is confirmed by the delivery service.

Facsimile transmission. When sent by fax to the last fax number of the recipient known to the party giving notice: notice is effective on receipt. Any notice given by fax will be deemed received on the next business day if it is received after 5:00 p.m. (recipient's time) or on a non-business day.

21. 1
2 3
4 5
I[00372557.docl
25 6. Addresses for purpose of giving notice are as follows:

CONTRACTOR Ad m in istrative Se rvices
Cooperative, lnc.
1515 W 190th Street, Suite 250,
Gardena, CA 90248
Phone: 310-715-1968
Fax: n/a
CITY City Clerk
City of Torrance
3031 Torrance Boulevard
Torrance, CA 90503
Fax: (310) 618-2931
Any correctly addressed notice that is refused, unclaimed, or undeliverable because of an act or omission of the party to be notified, will be deemed effective as of the first date the notice was refused, unclaimed or deemed undeliverable by the postal authorities, messenger or overnight delivery service.
c Either party may change its address or fax number by giving the other party notice of the change in any manner permitted by this Agreement.

22. PROHIBITION AGAINST ASSIG ENT AND SUBCONTRACTING
This Agreement and all exhibits are binding on the heirs, successors, and assigns of the parties. The Agreement may not be assigned or subcontracted by either CITY or CONTRACTOR without the prior written consent of the other. 23 INTEGRATION: AMENDMENT
This Agreement represents the entire understanding of CITY and CONTRACTOR as to those matters contained in it. No prior oral or written understanding will be of any force or effect with respect to the terms of this Agreement. The Agreement may not be modified or altered except in writing signed by both parties.
24 INTERPRETATION
The terms of this Agreement should be construed in accordance with the meaning of the language used and should not be construed for or against either party by reason of the authorship of this Agreement or any other rule of construction that might otherwise apply. To the extent that the terms of the RFP or the Proposal are inconsistent with the terms of this Agreement, the terms of this Agreement shall control.

B
[00372557.doc] 10
26 26
27 28
29 25. SEVERABILITY
lf any part of this Agreement is found to be in conflict with applicable laws, that part will be inoperative, null and void insofar as it is in conflict with any applicable laws, but the remainder of the Agreement will remain in full force and effect.

TIME OF ESSENCE
Time is of the essence in the performance of this Agreement.

GOVERNING LAW: JURISDICTION
This Agreement will be administered and interpreted under the laws of the State of California. Jurisdiction of any litigation arising from the Agreement will be in Los Angeles County, California.

COMPLIANCE WITH STATUTES AND REGULATIONS
CONTRACTOR will be knowledgeable of and will comply with all applicable federal, state, county and city statutes, rules, regulations, ordinances and orders.

WAIVER OF BREACH
No delay or omission in the exercise of any right or remedy by a nondefaulting party on any default will impair the right or remedy or be construed as a waiver.

30. ATTORNEY'S FEES
Except as provided for in Paragraph 16, in any dispute, litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party will be awarded reasonable attorney's fees, together with any costs and expenses, to resolve the dispute and to enforce any judgment.

31. EXHIBITS
All exhibits identified in this Agreement are incorporated into the Agreement by this reference.

32. CONTRACTOR'S AUTHORITY TO EXECUTE
The persons executing this Agreement on behalf of the CONTRACTOR warrant that (i) the CONTRACTOR is duly organized and existing; (ii) they are duly authorized to execute this Agreement on behalf of the CONTRACTOR; (iii) by so executing this Agreement, the CONTRACTOR is formally bound to the provisions of this Agreement; and (iv) the entering into this Agreement does not violate any provision of any other Agreement to which the CONTRACTOR is bound. [00372557.doc] 11
27 33. PUBLIC RE ORDS ACT
Any documents submitted by the CONTRACTOR; all information obtained in connection with the CITY's right to audit and inspect the CONTRACTOR's documents, books, and accounting records pursuant to paragraph 14 CONTRACTOR's Accounting Records; Other Project Records; as well as those documents which were required to be submitted in response to the Request for Proposals (RFP) used in the solicitation process for this Contract, become the exclusive property of the City. All such documents become a matter of public record and shall be regarded as public records. Exceptions will be those elements in the California Government Code Section 6250 et seq. (Public Records Act) and which are marked "trade secret", "confidential", or "proprietary".

The CITY shall not in any way be liable or responsible for the disclosure of any such records including, without limitation, those so marked, if disclosure is required by law, or by an order issued by a court of competent jurisdiction. ln the event the CITY is required to defend an action on a Public Records Act request for any of the aforementioned documents, information, books, records, and/or contents of a proposal marked "trade secret", "confidential", or "proprietary", the CONTRACTOR agrees to defend and indemnify the CITY from all costs and expenses, including reasonable attorney's fees, in action or liability arising under the Public Records Act.

CITY OF TORRANCE,
a municipal corporation
Administrative Services Cooperative, lnc.
a California corporation
By:

Marco A
Vice Preseident
)tu"t-
Georgb K. Chen, Mayor
ATTEST
orner, MMC
APPROVED AS TO FORM:

PATRICK Q. SULLIVAN
City
By:
a Y. Strader
Assistant City Attorney
Attachments
V
Request for Proposals
Proposal
¿
City
Exhibit A
Exhibit B
[00372557.doc] 12
28 EXHIBIT A

REQUEST FOR PROPOSALS
[To be attached]
29 ffi
Request for proposals (RFp)
ExHlelr A
City of Torrance | 3031 Torrance Blvd, Torrance CA 90503 | www.TorranceCA.Gov RFP No. 82022-29 RFP to Operate the Torrance Community Transit Program RFP Submittal lnformation
Mail or hand deliver Proposals. No faxed proposals
No Late proposals.

Location: Office of the City Clerk
3031 Torrance Blvd.

Torrance, CA 90503
Date Wednesdav, June 1,2022
Time Deadline: 3:00 p.m. Local (Pacific) Time
Submittal Requirements
An original plus three (3) printed copies of your RFP submittal must be in a sealed envelope and marked with the RFP number and title by the deadline time listed above. Your submittal must include the following Vendor's Response (Section lll of this document pages 11 through 1B on the forms provided. lf additional space is required, please attach additional sheets/pages.

Proposer's Affidavit (Attachment 1 )
Proposers will be disqualified if their proposal does not include the above items a
a
Proof of insurance and applicable bonds, as indicated in the terms and conditions of this RFP document.

Proof of a City of Torrance Business License, please contact the City of Torrance Business License a
a
Office at 310 61 B-5923
The City will conduct a mandatory briefing session for prospective vendors. The pre-proposal conference will start promptly at the time and date listed below via Zoom Teleconference. You must sign-in on time and stay for the entire conference. Due to Covid-19 guidelines, the Zoom Teleconference will be by invitation. lnterestedpartiesmustRsVPbyemailtoTransitstaff byl0a.m.onthedateoftheTeleconference. A confirmation email will be sent with instructions on how to ioin a phone/video conference. . Your E-mail must include the RFP number and RFP title in the subject heading. . The deadline to submit questions is 12:00 Noon Pacific Time on Wednesday, May 25,2022 . Your questions should be directed to:

Ryan Plumb
Administrative Analyst
Transit Department
Phone: (310) 618-3029
Email : rplumb(@torranceca.gov
Location:

Date:

Time:

Via Zoom Teleconference
Monday, May 23,2022
1 m. Local cific Time
4 I
30 RFP No. 82022-29 RFP to Operate the Torrance Community Transit Program

SECTION I RFP INSTRUCTIONS AND INFORMATION
Notice is hereby given that sealed proposals will be received in the office of the City Clerk, City Hall, 3031 Torrance Boulevard, Torrance, CA, until 3:00 p.m. on Wednesday, June 1,2022. An original and three (3) printed copies of each proposal must be submitted in a sealed envelope and clearly marked: "RFP to Operate the Torrance Community Transit Program, RFP No. 82022-29.

The City of Torrance
The City of Torrance is on the western side of Los Angeles County. lt is bordered by the Palos Verdes Peninsula on the south, the City of Gardena on the north, the City of Redondo Beach on the north and west boundaries, the City of Lomita on the east and the Pacific Ocean on the west. The City encompasses an area of approximalely 2l square miles, 329 miles of Streets, 1870 intersections, 550 miles of sidewalks, 47,000 Street Trees, 6 Public Libraries, a Municipal Airport, Transit System, 46 Parks & Recreation Amenities, 6 Fire Stations, 1 Police Station and 1 Police Community Center, and has an estimated population of approximately 146,115, which makes Torrance one of the top 10 cities in Los Angeles County in regards to population.

Background:

The Torrance Transit System (TTS) is searching for qualified vendors to provide a turnkey demand response transportation service under the Torrance Community Transit Program (TCTP) which includes both the Dial-A- Ride paratransit service and the Senior Taxi program. The TCTP is a transportation assistance program for the residents of the City of Torrance. The program has been operated under contracted service with Taxi companies for several years, but Torrance Transit welcomes the participation of Transportation Network Companies (TNC's) and other transportation providers who are able to provide service and then report data as required by program guidelines.

The current program enables participants to purchase credits for taxi rides at a discounted cost. Participants are enrolled in either the Senior or Dial-A-Ride program, as duplicate enrollment is prohibited. There are approximately 2,500 active participants in the both the Senior and Dial-A-Ride Program. The TCTP provided 50,831 passenger trips in FY 2019 (pre-pandemic levels) with 26,113 senior trips and 24,718 ADA (disability) trips, as well as approximately 7,000 service hours and 188,000 revenue miles for the FiscalYear. However, during the COVID-19 Pandemic, ridership for the TCTP program fell to nearly 57% of normal during FY2021.

The TCTP is currently operated under the following program rules:

Participants may purchase, once a month, a maximum of 12 ride credits.

For the Senior Taxi program, participants must be a resident of Torrance and must be 65 and older.

Participants in the Dial-A-Taxi program must be a disabled resident of Torrance.

Participants underthe SeniorTaxi program may purchase rides at $1, $3, or$5 depending on total household income level.

Participants in the Dial-A-Taxi program can purchase rides at $1, regardless of income level.

Each ride credit has a value of $13.00 in taxi fare.

All ride credits expire 90 days from the date the order is processed. Once expired, ride credits are invalid and have no value. Ride credits cannot be exchanged or refunded for any reason.

Rainy day credits are special ride credits that can only be purchased once. Up to eight (B) rainy day credits may be purchased, which do not expire.

Requests for additional ride credits for medical reasons will be evaluated on a case-by-case basis. A form signed by a medical physician musl be submitted to the City.

Additional ride credits will be available for a specified, limited period of time, and are not to exceed 12 additional ride credits (24 lolal for the month), as determined by a staff evaluator a
a
a
a
a
a
2 31
Patrons have the option to pay parlially out-of-pocket to cover remaining balance after credit is used, or to instead use an additional ride credit to cover the remainder.

Eligibility must be renewed every year for those on temporary disability.

Definitions
City The Citv of Torrance, California
Vendor, Contractor,
Proposer, Firm or
Consultant
The person, firm, company or corporation providing services to the City, or submitting a proposal in response to this RFP
Contract, Purchase Order,
Agreement, Purchasing
Aqreement
The agreement between the awarded Vendor and the City as a result of this Request for Proposals
Proposal Submittal Form
The proposal must be made on the form provided for that purpose, enclosed in a sealed envelope, and marked "RFP to Operate the Torrance Community Transit Program, RFP No. B2022-29" and addressed to the City Clerk, City of Torrance, 303'1 Torrance Blvd., Torrance, CA 90503. lf an individual makes the proposal, it must be signed by that individual, with an address and telephone number. lf made by a business entity, it must be signed by an authorized person that executes binding agreements and contracts. A full business address and telephone are required.

Blank spaces in the proposal form must be completed using ink, indelible pencil, or typewriter. The text of the proposal form must not be changed and no additions. Any unauthorized conditions, limitations, or provisos attached to a proposal will render it informal and may cause its rejection. Alterations by erasure or interlineations must be explained or noted in the proposal form over the signature of the Proposer, Mandatory Pre-Proposal Conference:

A vendor representative must attend the mandatory pre-proposal conference in order to submit a proposal. No exceptions. The pre-proposal conference will start at the location listed on page 1 of this Request for Proposals. No late arrivals. No Exceptions. No make-ups are allowed. Vendors may nol contact individual City Departments to request tours. lndividuals attending the walkthrough should be prepared to take adequate notes of their observations to assist them in preparation of their proposal submittal.

Due to the pandemic, the pre-proposal conference will be conducted through Zoom.

Questions
Submit quesfions in writing via email to Ryan Plumb, Administrative Analyst at [email protected] by 12:00 P.M Noon, local Pacific Time on Wednesday, May 25, 2022. No questions via telephone. No questions submitted after deadline. Written answers and any other changes to the RFP will be sent (via email or posted on the City website with the RFP document https://www.torranceca.gov/government/city-clerk/request-for- proposals to all known prospective proposers as an addendum to the RFP.

To ensure fairness and avoid misunderstandings, all communications must be in written format and submitted via e-mail by the due date. Any communications whether written or verbal to any person other than the designated individual listed on page 1, prior to award of a contract/purchase order is strictly prohibited and may cause disqualification.

Errors and Omissions:

The proposer may not take advantage of any errors and/or omissions in these specifications or in the proposer's specifications submitted with its proposal. lf there are errors or omissions, you will be notified a
a
aJ
32 Proposers Examination of Requirements
The Proposer is required to examine carefully the site, the instructions, information and specifications of this document, investigate the conditions, the character, quality and quantity of work to be performed as required by this document. Submission of a proposal will be considered prima facie evidence that the Proposer has made such examination.

Reservation:

The City reserves the right to revise or amend these specifications prior to the date set for opening proposals Revisions and amendments will be identified by an addendum to this RFP. lf the revisions require additional time to enable vendors to respond, the City may postpone the opening date accordingly. ln such case, the addendum will include an announcement of the new proposal submittal due date.

Attach all addenda to the proposal. Failure to attach any addendum may render the proposal non-responsive and cause for rejection.

The City reserves the right to award a contracl to a company solely based on the initial proposal submitted.

The City reserves the right to require more information and clarification on information submitted in the proposal to complete the evaluation.

The City Council reserves the right to reject any and all proposals received, to take all proposals under advisement for a period not to exceed ninety (90) days after the date of the opening, to waive any informality on any proposal, and to be the sole judge of the relative merits of the material and/or service mentioned in the respective proposals received. The City reserves the right to reject any proposal not accompanied with all data or information required.

This Request for Proposals does not commit the City to award a contract or to pay any cost incurred in the preparation of a proposal. All responses to this RFP document become the property of the City of Torrance.

The City reserves the right to examine all factors bearing on a Proposer's ability to perform the services under the contract. The City reserves the right to reject any proposal not accompanied with all data or information required. The City reserves the right to cancel this solicitation, without penalty, at its sole discretion.

Partial Proposal:

Partial Proposals are not being accepted for this RFP
Affidavit:

An affidavit form is enclosed. lt must be completed signifying that the proposal is genuine and not collusive or made in the interest or on behalf of any person not named in the proposal, that the proposer has not directly or indirectly induced or solicited any other proposer to put in a sham proposal or any other person, firm, or corporation to refrain from proposing, and that the proposer has not in any manner sought by collusion to secure for itself an advantage over any other proposer. Any proposal submitted without an affidavit or in violation of this requirement will be rejected. (Attachment 1) Fingerprinting and Background Check
The awarded vendor, along with any employees or agents that provide any services enumerated in this Request for Proposal, are required to be fingerprinted before commencing any service.

The awarded vendor will at the vendor's sole expense, pay the City's standard fee for fingerprinting and Department of Justice background check ("Check") for any of the vendor's employees, agents or contractors required by law to submit to such check.
4 33
Evaluation of Proposals:

The City will be the sole determiner of suitability to the City's needs. Proposals are rated according to their completeness and understanding of the City's needs, conformance to the requirements of the technical specifications, compatibility with the City's current technology and operations, prior experience with similar scope of work, financial capabilities, delivery, and cost. Cost including any ongoing maintenance and support cost are reviewed to determine which proposal best meets the needs of the City.

The City will take into consideration a local Torrance vendor sales tax rebate of 1% for proposals submitted by a Torrance vendor that include a material component.

The City's project evaluation team will evaluate proposals based on the evaluation criteria listed below. Points will be assigned to each criterion up to a maximum of 100 points. Proposals will be ranked and that ranking will be made public.

Subsequently, the City may interview a qualified Firm, prior to deciding whether to recommend the award of an Agreement.

Description of Evaluation Criteria Possible Points
Completeness of Proposal 25
Recent Experience 25
Proposed Cost 30
References 20
Maximum Total Points = 100
The Contract:

The awarded vendor will be required to enter into a written contract with the City of Torrance. Attached is a copy of the standardized contract (Attachment A), which will be modified to reflect the awarded RFP. A copy of this RFP and the accepted proposal will be attached to and become a part of the contract.

Contract Term
The initial contract will be for a period of 12 months, from July 1 , 2022 to June 30, 2023. The City may option to exlend the contract with three (3) additional 1-year extensions. lndependent Contractor:

The successful proposer will at all times remain to the City, a wholly independent contractor. Neither the City nor any of its agents will have control over the conduct of the Contractor or any of the Contractor's employees, except as otherwise set forth in the awarded Agreement. The Contractor's agents and employees are not and will not be considered employees of the City for any purpose. The Contractor may not, at any time or in any manner, represent that it or any of its agents or employees are in any manner agents or employees of the City.

The City has no duty, obligation, or responsibility to the Contractor's agents or employees under the Affordable Care Act. The Contractor is solely responsible for any tax penalties associated with the failure to offer affordable coverage to its agents and employees under the Affordable Care Act and any other liabilities, claims and obligations regarding compliance with the Affordable Care Act with respect to the Contractor's agents and employees. The City is not responsible or liable for the Contractor's failure to comply with the Contractor's duties, obligations, and responsibilities under the Affordable Care Act. The Contractor agrees to defend, indemnify and hold the City harmless for all taxes and penalties that may be assessed against the City 6 34
because of the Contractor's obligations under the Affordable Care Act relating to the Contractor's agents and employees.

Payments
Complete payment on the contract price will be made in approximately thirty (30) days from date of delivery, or completion and acceptance, unless otherwise provided for in Proposer's proposal or in these specifications.

Payments will be made upon verification and acceptance by the City of contract services performed and upon the City's receipt of a correct invoice.

Suspension of Procurement
The City may suspend, in writing all or a portion of the procurement of materials or services pursuant to this RFP and subsequent contract agreement, in the event unforeseen circumstances make such procurement impossible or infeasible, or in the event, City should determine it to be in the best interest of City to cancel such procurement of services or materials
ln the event of termination, selected Proposer will perform such additional work as is necessary for the orderly filing of documents, and closing of project.

The selected Proposer will be compensated for the terminated procurement based on materials or services actually furnished or performed prior to the effective date of termination, plus the work reasonably required for filing and closing.

Notice
Whenever it will be necessary for either party to serve notice on the other respecting the Agreement, such notice will be served by personal delivery or by certified mail to the following addresses, unless and until different addresses may be furnished in writing by either party or the other, and such notice will be deemed to have been served within seventy-two (72) hours after the same has been deposited in a United States Post Office by certified mail or has been delivered personally, and will be valid and sufficient service of notice for all purposes:

CITY City Clerk
City of Torrance
3031 Torrance Boulevard
Torrance, CA 90503
VENDOR: Will be determined upon award of contract
Notice of lntent to Award:

Approximately two (2) weeks prior to the anticipated City Council meeting awarding a contract because of the RFP, the City will notify all proposer's of its intent to award. Results will be posted on the City of Torrance Web site https://www.torranceca.gov/governmenVcity-clerk/request-for-proposals City of Torrance Bid/RFP Protest Procedures:

The City of Torrance Bid/RFP Protest Procedures are found on the City of Torrance Web site:
https :/iwww.to rra n ceca .oov/oovernmenVcitv-clerk/req uesl-for-orooosals lnsurance
NOTE: Document in the RFP proof of insurance and a Torrance business license is not required for the RFP submittal. Upon award, the vendor will be required to provide this documentation. 6 35
RFP No. 82022-29 RFP to Operate the Torrance Community Transit Program

SECTION II TECHNICAL REQUIREMENTS
Overvi ew/l ntrod u cti on
The City of Torrance is requesting proposals from qualified and experienced vendors to operate the Torrance Community Transit Program (TCTP) an on-demand Senior Taxi and Dial-A-Ride Transportation Program for the City of Torrance. The RFP aims to create an operating business model in which the awarded vendor will be responsible for the trip reservations, vehicle operations, fare collection, customer service, project management, and data reporting. The awarded vendor will provide on-demand pick up services for Torrance senior and disabled residents 24 hours aday,7 days a week, 365 days a year. The TCTP currently utilizes an operating platform called Cabconnect which allows patrons to utilize a swipe card to purchase and pay for ride credits.

The platform currently contains all patron information and is integrated to be used with credit card readers on taxis authorized to provide service under the TCTP. Torrance Transit will consider either integrating or migrating the Cabconnect platform to a new platform utilized by the vendor who is selected for contract award.

This RFP is intended to be as descriptive as possible. However, Proposers may not take advantage of omissions or oversights in this document. Proposers must supply products and services that meet or exceed the requirements of this RFP. ln the event of a dispute over installation or performance, the needs of the City of Torrance will govern.

Scope of Work
The demand-response program specific requirements are as follows General Requirements:

The awarded vendor will provide a turnkey transportation service to eligible Torrance residents who are registered in the Senior Taxi Program and Dial-A-Ride program.

The awarded vendor shall provide on-demand transportation service seven (7) days a week, 24 hours a day, 365 days a year.

The awarded vendor will be expected to provide trips for on-demand response service as well as trips being scheduled one or more days in advance.

Participants may purchase, once a month, a maximum of 12 ride credits through TorranceTransit.

For the Senior Taxi program, participants must be a resident of Torrance and must be 65 and older.

Participants in the Dial-A-Taxi program must be a disabled resident of Torrance.

Participants under the Senior Taxi program may purchase rides at $1, $3, or $5 depending on total household income level.

Participants in the Dial-A-Taxi program can purchase rides at $1, regardless of income level.

Each ride credit has a value of $13.00 in taxi fare.

All ride credits expire 90 days from the date the order is processed. Once expired, ride credits are invalid and have no value. Ride credits cannot be exchanged or refunded for any reason.

Rainy day credits are special ride credits that can only be purchased once. Up to eight (B) rainy day credits may be purchased, which do not expire.

Requests for additional ride credits for medical reasons will be evaluated on a case-by-case basis. A form signed by a medical physician must be submitted to the City.

Additional ride credits will be available for a specified, limited period of time, and are not to exceed 12 additional ride credits (24lo|al for the month), as determined by a staff evaluator Patrons have the option to pay partially out-of-pocket to cover remaining balance after credit is used, or to instead use an additional ride credit to cover the remainder.

Eligibility must be renewed every year for those on temporary disability. a
a
a
a
a
a
a
a
a
a
a
7 36
The awarded vendor(s) will collect data and maintain records for ridership, service mileage, service hours, and safety and security incidents as required.

The City of Torrance will determine the eligibility of all patrons for the TCTP and will sell all trips (via electronic swipe card or other software system proposed by vendor).

The vendor shall provide the necessary staff to ensure efficient and timely handling of reservations, scheduling, and dispatch of TCTP trips in accordance with the service policies established by the City.

Vendor must demonstrate they have an acceptable recruitment and hiring program that is intended to minimize driver turnover and maíntain a high quality workforce of drivers.

The Proposer shall describe quality control activities that can be used by both the vendor and the City to evaluate that the service is meeting intended Key Performance lndicators and project objectives.

The vendor must assign a Project Manager to serve as the primary liaison between the City and the vendor (and subcontractors).

The Project Manager shall be responsible for managing the operation, addressing operations issues and complaints, managing fare collection, and implementing the requirements/specifications of the RFP.

The Project Manager shall be responsive and actively communicate with the City regarding any changes to service, performance issues, and potential risks to ensure timely resolution.

Vendor shall detail the implementation plan and calendar, including projected go live date for on- demand services.

The awarded vendor will need to work with Torrance Transit to determine the proper quantity and size of vehicles to best meet demand.

The Contractor shall describe how customers are able to track the location and arrival time of their vehicle in real time.

Contractor shall describe how costs of each service are calculated and what factors are included in cost estimates, both unil-based variable costs and fixed costs of providing service, as well as any surge pricing or other anticipated variance in costs.

Vendor shall detail system to be used for tracking / documenting complaints received, steps taken to resolve complaint, and steps taken to communicate complaint resolution with clients.

Complaint investigations must be thorough, transparent, and understandable to internal stakeholders and customers.

Civil rights complaints must be forwarded to the City under a separate process.

The awarded vendor must be in complete compliance with Article 17 of Chapter 3 of Division 3 of the Torrance Municipal Code - Taxicabs and Vehicles for Hire.

Vendor is to comply with all State and Federal regulations perlaining to licensing and operations of vehicles, which are contained in the California Vehicle Code, California Administrative Code, Title 13 and the Federal Motor Carrier Safety Regulations.

The Contractor shall pay for all applicable license fees for drivers, other personnel and vehicles.

Reservations:
. Reservations for both programs must be available via phone call. Vendor shall provide qualified and trained personnel to answer and respond to all telephone calls. . Proposers are also allowed to propose optional additional methods for patrons to book reservations via mobile phone application and/or website. However, this is not a requirement for this RFP. . Vendor employees taking phone reservations shall assist riders in locating vehicles and navigating challenging conditions when trying to find their ride.
. lf reservation through mobile app is available, it must provide the following o Reservations through the smartphone app or web browser shall be easy to understand and customer friendly.
o Reservalion call center employees shall also assist app users in navigating the app should they call for assistance.
o The Contractor shall provide best estimates of expected response times for on-demand trips reserved directly via mobile phone and trips booked through phone call or website orders. o Each vehicle must respond within thirty (30) minutes of the agreed upon pick up time between patron and vendor dispatch.
a
a
a
o
a
a
a
a
a
a
a
a
Õ
37 o The Contractor shall describe how on-demand drivers and customers will find and verify each other at the requested pickup location, and methods available for on-demand drivers and customers to contact each other.
o Given that this is a restricted participant service, the Contractor shall describe the control mechanisms available to ensure that only an active, registered customer and/or a designated alternate (family member, caregiver, etc.) is able to make trip requests.

Vehicle Operators
Vehicle Operators shall have appropriate California Driver's License and certificates as well as any other licenses or training that is required by applicable Federal, State, and local regulations.

Each Operator must be trained in all operational procedures relating to providing services to senior and disabled passengers including sensitivity to the elderly and disabled, behavioral management of forgetful, disoriented or other difficult patrons, TCTP passenger fares, and defense driving and general safety requirements.

Vehicle Operators shall be trained to operate the required types of vehicle equipment such as wheelchair lifts/ramps, other securement systems, as well as any other equipment that may be used to transport seniors or disabled individuals.

Contractor shall help riders who are deaf andlor hard-of-hearing communicate in situations where the patron and drivers are unable to find each other.

Contractor shall help with patrons with low-vision and/or blindness to request and complete rides.

Contractor shall comply with applicable laws and shall have a Service Animal Policy, which states drivers may not deny service or otherwise discriminate against riders with service animals.

Vehicle Operators must be able to read, write, and speak English. Drivers possessing bilingual skills in Spanish are desirable.

Contractor shall describe the standard of all vehicles used to provide these services, including if they are wheelchair accessible vehicles, and the nature of any monitoring program in place to ensure vehicles are kept safe, clean and accessible for customers.

All vehicles must be maintained in a safe and clean manner, with appropriate signage for safety precautions and/or emergency procedures.

All vehicles utilized for Dial-A-Ride paratransit services under the TCTP must be ADA approved lift- equipped, accessible vehicles.

Fare Collection: .
. Fare payment options will include payment by credit/debit card(s)through the smartphone app and web browser, as well as pre-paid rides for TCTP members who do not possess bank accounts. lt is not expected that cash payment will be collected by drivers as part of this program. . TCTP participants shall have the option of pre-payment creditsitrips that can be deposited in an account that can be utilized for each trip when riding. . Participants in the Senior Program will be divided into 3 groups based on income when registering. The vendor must have the ability to record which fare applies and be able to apply the correct fare during the trip.
. Fare payment systems by contactless methods are highly encouraged. . The awarded vendor must report collection of passenger fares to City staff for reconciliation purposes. . Participants may purchase, once a month, a maximum of 12 ride credits. . Proposals must allow for flexibility for the following group of riders:
o Residenthliiläili:#,t
ffili;,.:fl üiu"åliin"se rides at $1 , g3, or gs dependins on totar household income level.
o Disable$jÏiJil"#.:iJü?i'i;rosram
can purchase rides at $1, resardress or income rever.
o Each ride credit has a value of $13.00 in fare.
o All ride credits expire 90 days from the date the order is processed. Once expired, ride credits are invalid and have no value. Ride credits cannot be exchanged or refunded for any reason. o Rainy day credits are special ride credits that can only be purchased once. Up to eight (B) rainy day credits may be purchased, which do not expire.

I
a
a
a
a
a
a
a
a
a
38 o Requests for additional ride credits for medical reasons will be evaluated on a case-by-case basis. A form signed by a medical physician must be submitted to the City. o Additional ride credits will be available for a specified, limited period of time, and are not to exceed 12 additional ride credits (24 totalforthe month), as determined by a staff evaluator o Patrons have the option to pay partially out-of-pocket to cover remaining balance after credit is used, or to instead use an additional ride credit to cover the remainder. o Eligibility must be renewed every year for those on temporary disability Note: All eligibility determinations or verification or additional requests that required staff approval will be done through Torrance Transit staff only.

Data Reporting:

The awarded vendor shall report monthly statistics, including unlinked passenger trips, passenger miles, revenue miles, revenue hours, total miles and total hours.

Additionally, the vendor shall also report percent of rides that are shared, inquiries, complaints, no- show or late cancellations, trip origin and destination, and the breakdown percentages of app-based vs telephone call vs web browser reservations.

The Contractor shall detail its processes for reporting incidents and accidents to the City in a timely manner with relevant trip, customer, and incident information.

Failure to Comply With Scope of Work:

The scope of work outlined above is meant to be as detailed as possible regarding the level of service to be performed by the Contractor and its personnel. ln the event the service is not performed to a level deemed satisfactory by the City, or the Contractor fails to comply with the scope of transportation services listed above, a series of payment deductions and actions will be enforced as follows:
. First lnfraction - will result in a verbal and written warning from the City. . Second lnfraction - will result in a verbal and written warning from the City, plus a one time, $100.00 deduction in payment from the monthly invoice.
. Third lnfraction - will result in a verbal and written warning from the City, plus a one time, $300.00 deduction in payment from the monthly invoice.
. Fourth lnfraction - will result in a verbal and written warning from the City, plus a one time, $500.00 deduction in payment from the monthly invoice and may be cause for termination of the agreement.

The decision of whether or not the service level is deemed to be satisfactory will be made by the City. The decision may be appealed in writing by the Vendor's Project Manager within five (5) business days of the verbal and written warning. Final decision will be made by the City.

Supervision:

The Vendor is responsible for monitoring the behavior and actions of personnel assigned to the City of Torrance to ensure satisfactory performance of services as required under this RFP/Contract.

Failure to comply with assignments given may result in immediate removal of service to the City. The Vendor must immediately correct any such performance failures on the part of its employees, at the expense of the Vendor.

At all times, while on City property, the personnel assigned to this project will be under the direction of the Transit Director, Transit Operations Manager, Transit Senior Business Manager, Transit Supervisors, Transit Fleet Maintenance Manager, Transit Fleet Maintenance Supervisor and/or Transit Dispatchers.

Right to lnterview Personnel
TTS reserves the right to interview, and refuse if necessary, the Vendor's operator personnel who are to be assigned to this projecVcontract.
10 a
a
a
39 Vendor Representative:

The Vendor must designate a management representative to act as a Project Manager for the services rendered under this contract. This individual must be listed as one of the Vendor's Representatives. ln the event this individual is not available or no longer employed by the Vendor, the Vendor must immediately notify the Transit Operations Manager or designee, in writing, and identify the new or interim Project Manager.

Work Plan:

Note: TTS may adjust the above schedule at any time to meet operational needs. The total number of hours will not be impacted.

Prior to the beginning of the work, the awarded vendor must provide the City a schedule and work plan for approval.
11 40
RFP No.82022-29 RFP to Operate the Torrance Community Transit Program

SECTION III PROPOSAL SUBMITTAL
FAILURE TO COMPLETE ALL ITEMS IN THIS SECTION MAY INVALIDATE PROPOSAL. ln accordance with your "Request for Proposals (RFP)", the following proposal is submitted to the City of Torrance.

RFP Submitted By:

Name of Company
Street Address
Telephone Number Fax Number
Printed Name/Title E-MailAddress
Signature Date
Form of Business Organization: Please indicate the following (check one).

I Corporation I Partnership I Sote Proprietorship f] Other:

Do you have a Parent Company? D No I Yes,
(Name of Parent Company)
Do you have any Subsidiaries? n ruo n yes,
(Name of Subsidiary Company)
Business History:

Years in business under your current name and form of business organization? City Zip Code
Years
lf less than three (3) years and your company was in business under a different name, what was that name? Contact for Additional lnformation :

Please provide the name of the individual at your company to contact for any additional'information Printed Name Title
Telephone
12 E-MailAddress
41 Proposal Submittal (continued)
Vendor Name:

Addenda Received: (lt is mandatory to complete this section) Please indicate addenda information you have received regarding this RFP. lf addenda is not attached to your bid submittal (per instructions), you are still held accountable to its contents.
n ruo Addenda received regarding this RFP
Payment Terms: The City of Torrance Payment terms are Net 30. The City does not make pre-payments, or pay upon receipt.

Do you offer any discounted invoice terms?
Renewal Option:

Please state, if requested by the City, if your company would agree to a renewal of this contract with price, terms and conditions unchanged. lf the contract is extended after the first year, commencing in the second year (July 1,2023), and subsequent years, the contract may be increased by the Consumer Price lndex for Urban Wage Earners and Clerical Workers (CP|-W)for the Los Angeles area (April to April).

Yes _ we would agree to add one (1) additional year (after initial July 1 , 2022 - June, 2O23 conlract term) Yes _ we would agree to add two (2) additional years (after initial July 1,2022 - June, 2023 conlract term) Yes _ we would agree to add three (3) additional years (after initial July 1,2022 - June, 2023 contract term)
No we would not be interested in renewing this contract.

Project Manager:

Please provide the name of the individual at your company who will serve as Project Manager for this contract Name Title
Telephone Number Fax Number EmailAddress
13 42
Proposal Submittal (continued):

Vendor Name:

Contract Representative :

Please provide the name of the individual at your company who will be responsible for administering this contract.

Name Title
Telephone Number Fax Number EmailAddress
Sub-Contractors:
lf awarded, will you be using sub-contractors to carry out the scope of work required in this RFP? E Yes, we will be using sub-contractors and have listed their contact information below.

I No, we will not be using any sub-contractors for this project.

Company Name Contact Name Title
Telephone Number Fax Number EmailAddress
Please explain the working relationship between your company and the sub-contractor. 14 43
Proposal Submittal (continued);
Vendor Name:

Background and Recent Experience with Similar Projects:
ln the space below, please provide a narrative explaining your background and recent experience with similar projects as the scope of work ídentified in this RFP. (Please attach additional sheet if needed.) 15 44
Proposal Submittal (continued):

Vendor Name:

Work Plan for Each Required Task:
ln the space below, please describe in detail the methodology you will be utilizing to conduct for each task (Please attach additional sheets if needed.)
16 45
Proposal Submittal (continued)
Vendor Name:

References
Please supply the names of companies/agencies for which you recently supplied comparable goods/services as requested in this RFP. A minimum of three (3) references is required; additional references are optional.

References from public agencies are preferred. Do not include the City of Torrance as a reference for this RFP.
1 2
3 Name of Company/Agency
Street Address
City:

State, Zip Code
What Product/Service did you provide
to this Company/Agency?
Name of Person to Contact
Phone Number of Contact
Email Address of Contact:

Name of Company/Agency:

Street Address
City, State Zip Code
What Product/Service did you provide
to this Company/Agency?
Name of Person to Contact
Phone Number of Contact
Email Address of Contact
Name of Company/Agency.

Street Address
City, State Zip Code
What Product/Service did you provide
to this Company/Agency?
Name of Person to Contact
Phone Number of Contact
Email Address of Contact.
17 46
Proposal Submittal (continued)
Vendor Name:
lndicate what page in your
proposal you have answered
this question.

RFP Scope of Work Questions
n ves I r.¡oDid you include original and 3 copies of your RFP Submittal? f] ves f] NoDid you include a signed Affidavit Form with your RFP Submittal? n Yes fl NoCertification?Did you include proof of
n Yes I l'lo
Page _ of our submittal
Did you attach additional sheets to answer the Background and Recent Experience with Similar Projects information on page
-
of this RFP?
IYesINoDid you complete a project proposal as described in the Technical irements?
n yes D l.¡oDid you include all addenda if any issued by the City? n Yes n ¡¡o
Page _ of our submittal
Did you include resumes of no more than three (3) qualified candidates? Page _ of our submittal
I Yes f] NoDid you include References?
n Yes n ¡lo
Page _ of our submittal
Have you included Proposed Alternative Language to City's Pro Forma Consulting Services Agreement (if applicable)
1B
47 Proposal Submittal (continued)
Vendor Name
For 12 Month Period (July 1, 2022to June 30,20231
Provide a proposed cost structure for all elements of the RFP including both fixed and variable unit costs, and identify all fees and other costs included in this project. The cost proposal total should utilize expected demand levels where provided to anticipate total costs. For the variable costs, please utilize the average monthly data to come up with a projected annual cost.

Dial-A-Ride/Senior Taxi Per Mile Cost:

Dial-A-Ride Lift Equipped Vehicle Per Mile Cost:

Additional Costs (Please Describe)
Total Annual Variable Costs
Fixed Costs
r,: ' Pficel:QUote'
Startup Costs:

Mobile Application (Optional):

Admin Fees:

Additional Costs (Please Describe):

Total Monthly Fixed Costs
Total Annual Price W Option (12 Months):

Total Annual Price (12 Months):
19 48

STATE OF CALIFORNIA

COUNTY OF LOS ANGELES
ATTACHMENT 1

PROPOSER'S AFFIDAVIT

1. That he/she is the
being first duly sworn deposes and says
of
(Title of Office) (Name of Company)
Hereinafter called "proposer", who has submitted to the City of Torrance a proposal for (Title of RFP)

2. Thaf. the proposal is genuine; that all statements of fact in the proposal are true;

3. That the proposal was not made in the interest or behalf of any person, partnership, company, association, organization or corporation not named or disclosed;

4. That the Proposer did not, directly or indirectly, induce solicit or agree with anyone else to submit a false or sham proposal, to refrain from proposing, or to withdraw his proposal, to raise or fix the proposal price of the Proposer or of anyone else, or to raise or fix any overhead, profit or cost element of the Proposer's price or the price of anyone else, and did not attempt to induce action prejudicial to the interest of the City of Torrance, or of any other Proposer, or anyone else interested in the proposed contract;

5. That the Proposer has not in any other manner sought by collusion to secure for itself an advantage over the other Proposer or to induce action prejudicial to the interests of the City of Torrance, or of any other Proposer or of anyone else interested in the proposed contract;

6. That the Proposer has not accepted any proposal from any subcontractor or materialman through any proposal depository, the bylaws, rules or regulations of which prohibit or prevent the Proposer from considering any proposal from any subcontractor or material man, which is not processed through that proposal depository, or which prevent any subcontractor or materialman from proposing to any contractor who does not use the facilities of or accept proposals from or through such proposal depository;

7. That the Proposer did not, directly or indirectly, submit the Proposer's proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof, or lo any individual or group of individuals, except to the City of Torrance, or to any person or persons who have a partnership or other financial interest with said Proposer in its business.

B. That the Proposer has not been debarred from participation in any State or Federal works project.

Dated this _ day of _,20
(Proposer Signature)
(Title)
20 49
A
B
ATTACHMENT 2

CONTRACT SERVICES AGREEMENT
This CONTRACT SERVICES AGREEMENT ("Agreement") is made and entered into as of Date (the "Effective Date"), by and between the CITY OF TORRANCE, a municipal corporation ("C|TY"), and Contractor Name, type of entity ("CONTRACTOR").

RECITALS:

The CITY wishes to retain the services of an experienced and qualified CONTRACTOR to lnsert brief description of services.
ln order to obtain the desired services, the CITY has circulated its Request for Proposals for lnsert brief title of RFP, RFP No. lnsert RFP No. (the "RFP").

CONTRACTOR has submitted a Proposal (the "Proposal") in response to the RFP. ln its Proposal CONTRACTOR represents that it is qualified to perform those services requested in the RFP. Based upon its review of all proposals submitted in response to the RFP, the CITY is willing to award the contract to CONTRACTOR.

AGREEMENT:

1. SERVICES TO BE PERFO RMED BY CONTRACTOR
CONTRACTOR will provide the services and install those materials listed in CONTRACTOR's Proposal submitted in response to the RFP. A copy of the RFP is attached as Exhibit A. A copy of the Proposal is attached as Exhiblt B.

TERM
Unless earlier terminated in accordance with Paragraph 4 below, this Agreement will continue in full force and effect from the Effective Date through

COMPENSATION
A. CONTRACTOR's Fee
For services rendered pursuant to this Agreement, CONTRACTOR will be paid in accordance with the compensation schedule set forth in the Proposal, provided, however, that in no event will the total amount of money paid the CONIRACTOR, for services initially contemplated by this Agreement, exceed the sum of $insert dollar amount ("Agreement Sum"), if first approved in writing by CITY.

B. Schedule of Payment
Provided that the CONTRACTOR is not in default under the terms of this Agreement, upon presentation of an invoice, CONTRACTOR will be paid the fees described in Paragraph 3.4. above, according to the Compensation Schedule. Payment will be due within 30 days after the date of the invoice.

C
2 3
21 50

4. TERMINATION OF AGREEMENT
A. Termination by CITY for Convenience

1. CITY may, at any time, terminate the Agreement for CITY's convenience and without cause.

2. Upon receipt of written notice from CITY of such termination for CITY's convenience, CONTRACTOR will.
a. cease operations as directed by CITY in the notice;
b. take actions necessary, or that CITY may direct, for the protection and preservation of the work; and
c. except for work directed to be performed prior to the effective date of termination stated in the notice, terminate all existing subcontracts and purchase orders and enter into no further subcontracts and purchase orders.

3. ln case of such termination for CITY's convenience, CONTRACTOR will be entitled to receive payment for work executed; and costs incurred by reason of such termination, along with reasonable overhead and profit on the work not executed.

B. Termination for Cause

1. lf either party fails to perform any term, covenant or condition in this Agreement and that failure continues for 15 calendar days after the nondefaulting party gives the defaulting party written notice of the failure to perform, this Agreement may be terminated for cause; provided, however, that if during the notice period the defaulting party has promptly commenced and continues diligent efforts to remedy the default, the defaulting party will have such additional time as is reasonably necessary to remedy the default.

2. ln the event this Agreement is terminated for cause by the default of the CONTRACTOR, the CITY may, at the expense of the CONTRACTOR and its surety, complete this Agreement or cause it to be completed. Any check or bond delivered to the CITY in connection with this Agreement, and the money payable thereon, will be forfeited to and remain the property of the CITY. All moneys due the CONTRACTOR under the terms of this Agreement will be retained by the CITY, but the retention will not release the CONTRACTOR and its surety from liability for the default.

Under these circumstances, however, the CONTRACTOR and its surety will be credited with the amount of money retained, toward any amount by which the cost of completion exceeds the Agreement Sum and any amount authorized for extra services.

3. Termination for cause will not affect or terminate any of the rights of the CITY as against the CONTRACTOR or its surety then existing, or which 22 51
may thereafter accrue because of the default; this provision is in addition to all other rights and remedies available to the CITY under law.

6. RETENTION OF FUNDS
CONTRACTOR authorizes CITY to deduct from any amount payable to CONTRACTOR (whether or not arising out of this Agreement) any amounts the payment of which may be in dispute or that are necessary to compensate CITY for any losses, costs, liabilities, or damages suffered by CITY, and all amounts for which CITY may be liable to third parties, by reason of CONTRACTOR's acts or omissions in performing or failing to perform CONTRACTOR's obligations under this Agreement. ln the event that any claim is made by a third party, the amount or validity of which is disputed by CONTRACTOR, or any indebtedness exists that appears to be the basis for a claim of lien, CITY may withhold from any payment due, without liability for interest because of the withholding, an amount sufficient to cover the claim. The failure of CITY to exercise the right to deduct or to withhold will not, however, affect the obligations of CONTRACTOR to insure, indemnify, and protect CITY as elsewhere provided in this Agreement.
23 52
7 CITY REPRESENTATIVE
City Representative is designated as the "City Representative," authorized to act in its behalf with respect to the work and services specified in this Agreement and to make all decisions in connection with this Agreement. Whenever approval, directions, or other actions are required by CITY under this Agreement, those actions will be taken by the City Representative, unless otherwise stated. The City Manager has the right to designate another City Representative at any time, by providing notice to CONTRACTOR.

Representative 1
Representalive 2

INDEPENDENT CONTRACTOR
CONTRACTOR is, and at all times will remain as to CITY, a wholly independent contractor. Neither CITY nor any of its agents will have control over the conduct of CONTRACTOR or any of CONTRACTOR's employees, except as otherwise set forth in this Agreement. CONTRACTOR's agents and employees are not and shall not be considered employees of CITY for any purpose. CONTRACTOR may not, at any time or in any manner, represent that it or any of its agents or employees are in any manner agents or employees of CITY. CITY has no duty, obligation, or responsibility to CONTRACTOR's agents or employees under the Affordable Care Act. CONTRACTOR is solely responsible for any tax penalties associated with the failure to offer affordable coverage to its agents and employees under the Affordable Care Act and any other liabilities, claims and obligations regarding compliance with the Affordable Care Act with respect to CONTRACTOR's agents and employees. CITY is not responsible and shall not be held liable for CONTRACTOR's failure to comply with CONTRACTOR's duties, obligations, and responsibilities under the Affordable Care Act. CONTRACTOR agrees to defend, indemnify and hold CITY harmless for any and all taxes and penalties that may be assessed against CITY as a result of CONTRACTOR's obligations under the Affordable Care Act relating to CONTRACTOR's agents and employees.

10. BUSINESS LICENSE
The CONTRACTOR must obtain a City business license prior to the start of work under this Agreement, unless CONTRACTOR is qualified for an exemption.

11. OTHER LICENSES AND PERMITS
CONTRACTOR warrants that it has all professional, contracting and other permits and licenses required to undertake the work contemplated by this Agreement.

I
I
24 53

12. FAMILIARITY WITH WORK
By executing this Agreement, CONTRACTOR warrants that CONTRACTOR (a) has thoroughly investigated and considered the scope of services to be performed, (b) has carefully considered how the services should be performed, and (c)fully understands the facilities, difficulties and restrictions attending performance of the services under this Agreement. lf the services involve work upon any site, CONTRACTOR warrants that CONTRACTOR has or will investigate the site and is or will be fully acquainted with the conditions there existing, prior to commencement of services set forth in this Agreement. Should CONTRACIOR discover any latent or unknown conditions that will materially affect the performance of the services set forth in this Agreement, CONTRACTOR must immediately inform CITY of that fact and may not proceed except at CONTRACTOR's risk until written instructions are received from CITY

13. CARE OF WORK
CONTRACTOR must adopt reasonable methods during the term of the Agreement to furnish continuous protection to the work, and the equipment, materials, papers, documents, plans, studies and other components to prevent losses or damages, and will be responsible for all damages, to persons or property, until acceptance of the work by CITY, except those losses or damages as may be caused by CITY's own negligence.

14. CONTRACTO E T RECORDS
Records of the CONTRACTOR's time pertaining to the project, and records of accounts between CITY and the CONTRACTOR, will be kept on a generally recognized accounting basis. CONTRACTOR will also maintain all other records, including without limitation specifications, drawings, progress reports and the like, relating to the project. All records will be available to CITY during normal working hours. CONTRACTOR will maintain these records for three years after final payment.

15. PREVAILING WAGE lr NTENTIONALLY OMTTTEDI

16. INDEMNIFICATION
CONTRACTOR will indemnify, defend, and hold harmless CITY, the Successor Agency to the former Redevelopment Agency of the City of Torrance, the City Council, each member thereof, present and future, members of boards and commissions, its officers, agents, employees and volunteers from and against any and all liability, expenses, including defense costs and legal fees, and claims for damages whatsoever, including, but not limited to, those arising from breach of contract, bodily injury, death, personal injury, property damage, loss of use, or property loss however the same may be caused and regardless of the responsibility for negligence. The obligation to indemnify, defend and hold harmless includes, but is not limited to, any liability or expense, including defense costs and legal fees, arising from the negligent acts or omissions, or willful misconduct of CONTRACTOR, its officers, employees, agents, subcontractors or vendors. lt is further agreed, CONTRACTOR's obligations to indemnify, defend and hold harmless will apply even in the event of concurrent negligence on the 25 54
part of CITY, the City Council, each member thereof, present and future, or its officers, agents and employees, except for liability resulting solely from the negligence or willful misconduct of CITY, its officers, employees or agents.

Payment by CITY is not a condition precedent to enforcement of this indemnity. ln the event of any dispute between CONTRACTOR and CITY, as to whether liability arises from the sole negligence of the CITY or its officers, employees, agents, subcontractors or vendors, CONTRACTOR will be obligated to pay for CITY's defense until such time as a finaljudgment has been entered adjudicating the CITY as solely negligent. CONTRACTOR will not be entitled in the event of such a determination to any reimbursement of defense costs including but not limited to attorney's fees, expert fees and costs of litigation.

1. Automobile Liability, including owned, non-owned and hired vehicles, with at least the following limits of liability:
a. Primary Bodily lnjury with limits of at least $500,000 per person, $1,000,000 per occurrence; and
b. Primary Property Damage of at least $250,000 per occurrence; or c. Combined single limits of $1,000,000 per occurrence.

2. Comm.ercial General Liability including coverage for premises, products and com pleted operations, independent contractors/vendors, personal injury and contractual obligations with combined single limits of coverage of at least $2,000,000 per occurrence, $4,000,000 aggregate.

Workers' Compensation coverage as required by the Labor Code of the State of California and, if workers' compensation is required, employer's liability insurance with minimum limits of $',l,000,000 per occurrence or occupational illness. The Workers' Compensation policy shall be endorsed with a waiver of subrogation in favor of the CITY for all work performed by the CONTRACTOR, its employees, agents and subcontractors.
3 zo
55 B
C
The insurance provided by CONTRACTOR will be primary and non- contributory.

CONTRACTOR must provide certificates of insurance including all required mandatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) indicating appropriate coverage, to the City Clerk of the City of Torrance before the commencement of work.

Each insurance policy required by this Paragraph must contain a provision that no termination, cancellation or change of coverage can be made without notice to CITY.

CONTRACTOR must include all subcontractors as insureds under its policies or must furnish separate certificates and endorsements for each subcontractor. All coverage for subcontractors will be subject to all of the requirements of this Paragraph 18.
lf the CONTRATOR maintains broader coverage and/or higher limits than the minimums shown above, the CITY requires and shall be entitled to the broader coverage and/or the higher limits maintained by the CONTRACTOR. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the CITY.

The procuring of insurance shall not be construed as a limitation on liability nor as full performance of the indemnification provisions of the CONTRACTOR.

CONTRACTOR hereby grants to CITY a waiver of any right to subrogation which any insurer of said CONTRACTOR may acquire against the CITY by virtue of the payment of any loss under such insurance.

CONTRACTOR agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the CITY has received a waiver of subrogation endorsement from the insurer.

Self-insured retentions must be declared to and approved by the CITY' The CITY may require the CONTRACTOR to provide proof of ability to pay losses and related investigations, claim admlnistration, and defense D
E
F
G
H
J
27 56
expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or CITY.

19. SUFFICIENCY O F INSURERS
lnsurance required by this Agreement will be satisfactory only if issued by companies admitted to do business in California, rated "A" or better in the most recent edition of Best's Key Rating Guide, and only if they are of a financial category Class Vll or better, unless these requirements are waived by the Risk Manager of CITY ("Risk Manager") due to unique circumstances. ln the event the Risk Manager determines that the work or services to be performed under this Agreement creates an increased or decreased risk of loss to CITY, the CONTRACTOR agrees that the minimum limits of any insurance policies or performance bonds required by this Agreement may be changed accordingly upon receipt of written notice from the Risk Manager; provided that CONTRACTOR will have the right to appeal a determination of increased coverage by the Risk Manager to the City Council of CITY within 10 days of receipt of notice from the Risk Manager.

20. CONFLICT OF INTEREST
A. No officer or employee of the CITY may have any financial interest, direct or indirect, in this Agreement, nor may any officer or employee participate in any decision relating to the Agreement that affects the officer or employee's financial interest or the financial interest of any corporation, partnership or association in which the officer or employee is, directly or indirectly interested, in violation of any law, rule or regulation.

No person may offer, give, or agree to give any officer or employee or former officer or employee, nor may any officer or employee solicit, demand, accept, or agree to accept from another person, a gratuity or an offer of employment in connection with any decision, approval, disapproval, recommendation, preparation or any part of a program requirement or a purchase request, influencing the content of any specification or procurement standard, rendering of advice, investigation, auditing, or in any other advisory capacity in any way pertaining to any program requirement, contract or subcontract, or to any solicitation or proposal.

21. NOTTCE
A. All notices, requests, demands, or other communications under this Agreement will be in writing. Notice will be sufficiently given for all purposes as follows:

Personal delivery. When personally delivered to the recipient:
notice is effective on delivery.

First Class mail. When mailed first class to the last address of the recipient known to the party giving notice: notice is effective three B
2 2B
57 mail delivery days after deposit in a United States Postal Service office or mailbox.

3. Certified mail. When mailed certified mail, return receipt requested:
notice is effective on receipt, if delivery is confirmed by a return receipt.

4. Overnight delivery. When delivered by an overnight delivery service, charges prepaid or charged to the sender's account: notice is effective on delivery, if delivery is confirmed by the delivery service.

5. Facsimile transmission. When sent by fax to the last fax number of the recipient known to the party giving notice: notice is effective on receipt Any notice given by fax will be deemed received on the next business day lf it is received after 5:00 p.m. (recipient's time) or on a non- business day.

6. Addresses for purpose of giving notice are as follows CONTRACTOR Contractor's Name
and Address
Fax: lnsert Fax
Number
CITY City Clerk
City of Torrance
3031 Torrance
Boulevard
Torrance, CA 90503
Fax: (310) 618-2931
Any correctly addressed notice that is refused, unclaimed, or undeliverable because of an act or omission of the party to be notified, will be deemed effective as of the first date the notice was refused, unclaimed or deemed undeliverable by the postal authorities, messenger or overnight delivery service.

C Either party may change its address or fax number by giving the other party notice of the change in any manner permitted by this Agreement

22. PROHIBITION AGAINST ASSIGNMENT AND SUBCONTRACTING
This Agreement and all exhibits are binding on the heirs, successors, and assigns of the parties. The Agreement may not be assigned or subcontracted by either CITY or CONTRACTOR without the prior written consent of the other.

B
29 58

23. INTEGRATION: AMENDMENT
This Agreement represents the entire understanding of CITY and CONTRACTOR as to those matters contained in it. No prior oral or written understanding will be of any force or effect with respect to the terms of this Agreement. The Agreement may not be modified or altered except in writing signed by both parties.

24. INTERPRETATION
The terms of this Agreement should be construed in accordance with the meaning of the language used and should not be construed for or against either party by reason of the authorship of this Agreement or any other rule of construction that might otherwise apply. To the extent that the terms of the RFP or the Proposal are inconsistent with the terms of this Aqreement, the terms of this Agreement shall control.

25. SEVERABILITY
lf any part of this Agreement is found to be in conflict with applicable laws, that part will be inoperative, null and void insofar as it is in conflict with any applicable laws, but the remainder of the Agreement will remain in full force and effect.

26. TIME OF ESSENCE
Time is of the essence in the performance of this Agreement.

GOVERNING LAW: JURISDICTION27.

This Agreement will be administered and interpreted under the laws of the State of California. Jurisdiction of any litigation arising from the Agreement will be in Los Angeles County, California.

28. COMPLIANCE WITH STATUTES AND REGULATIONS
CONTRACTOR will be knowledgeable of and will comply with all applicable federal, state, county and city statutes, rules, regulations, ordinances and orders

29. WAIVER OF BREACH
No delay or omission in the exercise of any right or remedy by a nondefaulting party on any default will impair the right or remedy or be construed as a waiver.

A party's consent or approval of any act by the other party requiring the party's consent or approval will not be deemed to waive or render unnecessary the other party's consent to or approval of any subsequent act. Any waiver by either party of any default must be in writing and will not be a waiver of any other default concerning the same or any other provision of this Agreement. 30 ATTORNEY'S FEES
Except as provided for in Paragraph 16, in any dispute, litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party will be awarded reasonable attorney's fees, together with any costs and expenses, to resolve the dispute and to enforce any judgment.
30 59

31. EXHIBITS
All exhibits identified in this Agreement are incorporated into the Agreement by this reference.

33. PUBLIC RECORDS ACT
Any documents submitted by the CONTRACTOR; all information obtained in connection with the CITY's right to audit and inspect the CONTRACTOR's documents, books, and accounting records pursuant to paragraph 14 CONTRACTOR's Accounting Records; Other Project Records; as well as those documents which were required to be submitted in response to the Request for Proposals (RFP) used in the solicitation process for this Contract, become the exclusive property of the City. All such documents become a matter of public record and shall be regarded as public records. Exceptions will be those elements in the California Government Code Section 6250 et seq. (Public Records Act) and which are marked "trade secret", "confidential", or "proprietary" The CITY shall not in any way be liable or responsible for the disclosure of any such records including, without limitation, those so marked, if disclosure is required by law, or by an order issued by a court of competent jurisdiction. ln the event the CITY is required to defend an action on a Public Records Act request for any of the aforementioned documents, information, books, records, and/or contents of a proposal marked "trade secret", "confidential", or "proprietary", the CONTRACTOR agrees to defend and indemnify the CITY from all costs and expenses, including reasonable attorney's fees, in action or liability arlsing under the Public Records Act.

CITY OF TORRANCE,
a municipal corporation
Firm Name
Type of Entity
By:

Signer
TitlePatrick J. Furey, Mayor
ATTEST:

Rebecca Poirier, MMC
City Clerk
31 60

APPROVED AS TO FORM
PATRICK Q. SULLIVAN
City Attorney
By
Attachments:

Rev.1121
Exhibit A
Exhibit B
Request for Proposals
Proposal
32 61

EXHIBIT B

PROPOSAL
[To be attached]
34 62

EXHIBIT B
Administrative Services Cooperativer Inc.

Torrance Community Transit Program
City of Torrance - City Clerk's Office
303 1 Torrance Blvd.

Torrance, CA 90503
RFP NO.R2022-29
June 8,2022
I
ì
I
63 i
!
1 I
Ì
I
I
I
Table of Contents
Section III Proposal Submittal
RFP Submitted By
Form or Business Organi2ation ....................

Business History.....

Contact for Additional Information ..............

Addenda Received ..

Payment Terms .......

Renewal Option ......

Project Manager .....

Contract Representative ..........

Sub-Contractors..........

References
RFP Submittal Requirement and Acknowledgement
Price Proposal ............

Proposer's Affidavit
EXECUTIVE SUMMARY.......

Section I - Background and Recent Experience with Similar Projects ..

Scope of V/ork....

Service Area ................

Hours of Operation......

Eligible Users
Registration, Identification, and EZ Transport Card.....

Dedicated Telephone Number.

Calling for a Ride
Lead Time in Calling for a Taxi.......

Response Time .........

Reservation Scheduling...................

Reservation Cancellation............

Flag Downs ...............

Subscription Service
Pick-Up and Drop-Off Standards........

Aides for the Seniors/Disabled............

Guest........
l
t.

I
I
I
i
!
ì
L
....v
...VI
. VII
...x
X
XT
t..
f-
J
ì
I
I
I
I
I
I
I
1 i
i
I
....x
....x
....x
...XI
...XI
...XI
. XII
.XII
. XII
. XII
. XII
XIII
il
64 {..

I
i
I
I
j
'il
Service Animals......

Fraud Prevention
Billing......

Management Reports..

Customer Satisfaction Survey and Operations Meeting ..............

Criticism and Initiative..............

Responsibility of Contractor .....

Adjustment to Service Level.....

Planning and Marketing ...........

Operating Capacity...

Demonstration of Adequate Financial Resources
Section II - Qualifications of Staff, Operations, Facility and Resources Proposed Staffing and Project Team
Dispatch Staff
Drivers
Accounting Staff:..

Operations Staff:

Marketing Staff
Resumes
Quality of Proposed Administration and Reporting Competenctes Equipment
Taxi Meters ......

Dispatching...............

Order Taking and Dispatch..

Call Taking and Order Entry Process
Dispatch Process
Dispatch Technical Details.

Dispatch Data Storage ..............

Section III - Work Plan for Each Required Task..

III
XilI
XIII
XIII
XIV
XIV
{
l
,..XIV
,..XIV
,..XIV
.... xv
.... xv
.... xv
...XVI
..XVil
..XVII
XVUI
XVilI
XVIII
XVIII
...XXI
XXIV
XXIV
. XXV
XXVI
XXVI
i
I
L-
i.

I
I
{
I
i
(
I
t.
i
('^
l.
l
i
f
t'-
I
I
I
{-
l
It.
i
l
i..

I
I
ì
ì
Zapper-Proof Meters
The Vehicle Maintenance Center
Preventive and Routine Vehicle Maintenance Programs Including Problem Handling ;;; ;;;.;;; ;;;;;;;;;;- Pr.b,em Hand,ing
........ XXVIII
...........xxIX
...........xxx
...........xxx
XXX
XXXI
.......XXXVII
..... XXXVIII
CCSI's Advanced Phone Switch..........
..XXXX
........ xLI
65 I
I
I
1 t'
l¡
Training Programs, Drug and Alcohol Programs, Anti-Harrasment Training................... XLI Safety and Training .......... XLI
Sensitivity Training Program XLII
Drug Testing XLIV
NTD Reporting. XLV
Cure Notices or other V/ritten Notices Regarding PoorÂJnsatisfactory Performance......XLV Transition Plan ,...XLV
,...XLV
,...XLV
I
!
!
!
f
I
I
t
{
I
i
Description of Preventative Maintenance
Section IV - Price Proposal
Proposal 1 ...

Proposal 2...............

Cost Effectiveness
Section V - Attachments ..........

Attachment A - Drug and Alcohol Policy
Attachment B - MJM QR Code Card Proposal (Optional) ...

Attachment C - Los Angeles County Business License.........

Attachment D - Audited Financial Statements
.. XLVI
. XLVII
XLVIII
XLIX
i
I
I ..... XI,IX
......LVilI
.......LXV
...LXVIII
I
J
i
{:
t
I
l.
{
I
t,
I
I
I
{
t-*
I
t
l-:.
i*
I
I-
!
¡
I
I
I
{-
I
)
i
IV
66 RFP No.82022-29 RFP to Operate the Torrance Gommunity Transit Program SECTION III PROPOSAL SUBM¡TTAL
FAILURE TO COMPLETE ALL ITEMS IN THIS SECTI ON MAY INVALIDATE PROPOSAL. ln accordance with your "Request for Proposals (RFP)", the following proposal is submitted to the City of Torrance.

RFP Submitted Bv:

Name of Com ny
(t
i
i
I
I
{
I
:.

I
Ì.
l
!
I.

I
¡-"'
i
I
I
l._._
{'
t
I
I
I
t
j
t:
l
5 t1^
City
07 I
Zip Code
lephone Number
Øorut 4 û1rA*/¿¿/,4
Fax Number
E-MailAddress
Ðs-/?,Æ2^.

Ad rCSS
a
, Æ)¿
Pri
Date
Form of Business Organization: Please indicate the following (check one). {co'.oo."utio
n n Partnership n Sole Propri
Parent Gompany? N *" O
ny Subsidiari"=z
{
r'ro tr
etorship Other:
r-"
l
I
l-_
t
I
I
I
¡
i
f'
I
ì
r'
r-
I
I
I
i
I
I
I
I
L
I
J
Business History:

Years in business under your current name and form of business organization? lf less than three (3) years and your company was in business under a different Do you have a Yes,
(Name of Parent Company)
Do you have a Yes,
(Name of Subsidiary CompanY)
q Years
name, what was that name?
Contact for Additional lnformation:

Please provide the name of the individual at your company to contact for any additional information (,e a
Pri Name Title
4t0- g5\ - 5q0?r [¡1,\ ywrs tQ la'Apìltw) cûV) Cúlû
-r
I
Telephone
12 f-n¡a¡tA{glress
67 !
I
i,
J
I
Vendor Name v1\5 ( ve
Addendum No. Date Received
,l'L J L(.,ZL
'.7- LOLL
fl No Addenda received regarding this RFP
payment Terms: The City of Torrance Payment terms are Net 30. The City does not make pre-payments, or pay upon receipt.

Proposal Submittal (continued):

Do you offer any discounted invoice terms?
Addendum No. Date Received
(Ø Tvtc
Addenda Received: (lt is mandatory to comptete this section) Please indicate addenda information you have received regaràing this RFP. ¡f addenda is not attached to your bid submittal (per instructions), you are still held accountable to its contents.

I
I

1..

I
!
i
I
j
I
I
I
I
i
l
I
l
i
I
t. ..
r-
I
I
:

I
¡
I
I
I
L
ûYlt\
+lrr&-)
d,¡ c¡ \)\Artd
T'nø d n'vgrs malu' 't tv el^v e ü fìf\nv 0i 0Û \av vvts .

Renewal option: -Yh{ ?f0j V^fn '
please state, if requested by the City, if your company would agree to a renewal of this contract with price' terms and conditions unchanged. lithe contract is extended after the first year, commencing in the second year (July i,2023), and subsequent years, the contract may be increased by the Consumer Price lndex for Ûrban Wãge Earners and Clerical Workers (CPl-W) for the Los Angeles area (April to April). yes _ we would agree to add one (1) additional year (after initial July 1,2022 - June, 2023 contract term) yes _ we would agree to add two (2) additional years (after initial July 1, 2022 - June,2023 contract term) Ve, X we would agree to add three (3) additional years (after initial July 1,2022- June, 2023 contract term)
No we would not be interested in renewing this contract.

Project Manager:
pleáse providãthe name of the individual at your company who will serve as Project Manager for this contract. rMa airn6dM
0- N/lk
Telephone Num
-Fa'i
Ñumber EmailAdd
I
13 68
r
!
ì'
t'
Request for Proposals (RFP) Addendum #1
City of Torrance | 3031 Torrance Blvd, Torrance CA 90503 | www.TorranceCA,Gov RFP No.82022-29 RFP to Operate the Torrance Community Transit Program Please sign and attach a copy of this Addednum with your proposal packet. Your proposal will not be rated and deemed non-responsive if this Addendum is not signed and attached. Thank you'
lnterested vendors for RFP B,2022-29 were given until 12:00 p.m. PST on Wednesday, May 25, 2022to present questions via emailto Torrance Transit. Vendors were also given the opportunity to pose questions during the Pre-Proposal Conference held on Monday, May 23, 2022.This addendum includes the list of vendors in attendance at the Pre-Proposal Conference, and a list of questions that were received before the deadline or asked during the Pre-Proposal Gonference. No other questions will be allowed before the proposal submittal date.

Addendum lssued By Order Of,
i
t... i
-,/-?
/'-ls-
."/{'/,1
,/ v\..-l --
Signature
Ryan Plumb
Admi nistrative Analyst
May 25, 2022 at 5:1 5 p.m. (PST)
Date t lz, lzz
1 RFP SUBMITTAL INFORMATION
Proposals may be mailed or hand delivered. No faxed Proposals will be accepted. Late proposals will not be accepted.

Location: Office of the City Clerk
3031 Torrance Blvd.

Torrance, CA 90503
Date: WednesdaY, June 1,2022
Time Deadline: 3:00 P.M. Local Pacific Time
69 i f,ffi Request for Proposals (RFP) Addend um #2
' 'i":5r City of Torrance | 3031 Torrance Blvd, Torrance CA 90503 | www.TorranceCA.Gov RFP No.82022-29
sig nature:

Ryan Plumb
Administrative Analyst
May26,2022at 12:00 p.m. (PST)
Date:
" /"t /t L
RFP to Operate the Torrance Gommunity Transit Program
{"
!
i
i.
i
i
{
I
I
!
i
J
l.-
('
i
J
t.

This addendum is to notify all vendors who are interested in submitting a proposalfor RFP No. 82022- 29 that the City of Torrance is extending the proposal submittal date by one week.

Please see below for the changes to the RFP submittal due date

RFP SUBMITTAL INFORMATION
Proposals may be mailed or hand delivered. No faxed Proposals will be accepted Late bids will not be accepted.

Location:

Date
Time Deadline
Office of the City Clerk
3031 Torrance Blvd.

Torrance, CA 90503
Wednesday, June 8,2022
3:00 P.M. Local Pacific Time
Please sign and attach a copy of this Addendum page with your proposal packet. Your proposal will not be rated and deemed non-responsive if this Addendum is not signed and attached.

Thank you.

Addendum lssued By Order Of,
!
I
:
("
1 t
I
¡
:
---"?/¿**
1 70
i
Proposal Submittal (continued)
Vendor Name:

Gontract Re presentative :

Please provide the name of the individual at you
contract,
-lmavco solo
5t -
ett uL Ínc
r company who will be responsible for
ì
)
I
i.
ì
i"'
i
!, -
Dt r ¿ül0v 0P 0
administeri ng this
er^t\ ü^n sP
VP I){ Pub\\c A tyç
& U)
Telephone Number
Sub-Contractors:

Fax Number ilAddress
!'
i¡
:
('
i
t
i
l.
ti
I
i
i
I
I
lf ¡lwarded, will you be using sub-contractors to carry out the scope of work required in this RFP? r/[il Yes, we will be using sub-contractors and have listed their contact information below. 1\
I No, we will not be using any sqb-contractors for this project' ryìn0h V\q
Company Name Contact Name Title
(qzÐ \Vb -lLt? (4zq) Tvz " lzo I trnvn )vnãaol , (ñn
Telephone Number t\l,ttO Fax Number EmailAddress
Please explain the working relationship between your company and the sub-contractor 5 L
t{t4
I
I
t¡
t-
I
l
t/lV
l
I
J
I
i
i
("
Ì
t,
I
I
I
J
i
¡
14 71
i
i
l
I
ì
I
I
t
i.

I
t
'
1 I
Proposal Submittal (continued):

Vendor Name:
u _ LY,YXV
T c
Background and Recent Experience with Similar Projects:
ln the space below, please provide a narrative explaining your background and recent experience with similar projects as the scope of work identified in this RFP. (Please attach additional sheet if needed.) I
I
¡
i
t
l
I
I
I
¡
I
t'-'
{
{
I
('^
I
I
I1.. -
f
I
)
15 72
Proposal Submittal (continued):
eunhtru Tnr,Vendor Name:

Work Plan for Each Required Task:
ln the space below, please describe in detailthe methodology you will be utilizing to conduct for each task' (Please attach additional sheets if needed.)
s" XXV
I
i
ï
Ì
I
:

I
I
I
I
¡
,ì
i
i
i
I
)
i
ì

1...

I
i
l
ì_. .
16 73
ì
I
i
ì
I
I
Proposal Submittal (continued)
tennc¿¡ lncVE
!--'
f-
I
I
!
L
i
I
a-
i
I
I
I
I
I
Ì
l.

I
I
I
I
l
r
il
Vendor Name:

References:

Please supply the names of companies/agencies for which you recently supplied comparable goods/services as requested in this RFP. A minimum of three (3) references is required; additional references are optional, References from public agencies are preferred. Do not include the City of Torrance as a reference for this RFP.

Name of Company/Agency: n(
Street Address
City:
077Zi Code: s
I
What ProducVService did you provide
to this Company/Agency? Did k'þdþ
Name of Person to Contact 0l
Phone Number of Contact: L r{( L3ú
Email Address of Contact: v\çi e'+
Name of Company/Agency
Street Address:

City, State Zip Code:
2 What ProduclService did you provide
to this Company/Agency? Ua.I- i\- ?^dt,
Name of Person to Contact: A
Phone Number of Contact 7 T
Email Address of Contact: a
';ì:ìfì,'.il:ì'.'ì!;rliiij.'ì'r'Ì:'r;,':'i-.':'r.^.,rr*'::1i14-.1i:1,Ji'ì.1t' 1.' '''.. ':' .,,'..

Name of Company/Agency:

It e,Street Address
0City, State Zip Code:

What Product/Service did you provide
to this Company/Agency? Di^Í, ft ad,þ
¿Name of Person to Contact:

LPhone Number of Contact:
0 3
Email Address of Contact:
17 74
Proposal Submittal (continued):

Vendor Name: s Coo e|rnve , Tnc.
i
I
I
;i
I
I
t"
i'
I
I
I
I
I
I
i
¡
I
I
I
I
I
I
i'.
t'
I
i
I r'
I
!
I
t
I
I
I
{
I
Ij
! r.-
I
ì
1 i
l
i
I
!
l
i",
RFP Submittal Requirement and Acknowledgement
Vendors are required to answer each of the questions
provided this information in your proposal submittal. Y listed below. You must indícate below that you have
ou must attach additional sheets to your RFP
submittal describing in detail the service vou are proposinq RFP Scope of Work Questions lndicate what page in your
proposal you have answered
this uestion
Did you include original and 3 copies of your RFP Submittal? $ "", fl No Did you include a signed Affidavit Form with your RFP Submittal? fi """ fl tlo
Did you include proof of ØUCillt'çS certification? scL Dq^eç | xvttoJ tyr/x-e. ç(, þ"u"nNo
Did you attach additional sheets to answer the Background and Recent Experience with Similar Projects information on page
-
of this RFP?
ûer Ywt, \ 1-\ uKxxv
fi """ fl No
Page _ of our submittal
Did you complete a project proposal as described in the Technical uirements? þ"".nruo
Did you include all addenda if any issued by the City? ft"""ENo Did you include resumes of no more than three (3) qualified candidates? S""rlNo eage Xl(lof our submittal
Did you include References? $ "". fl No
Page l? of oursubmittal
Have you included Proposed Alternative Language to City's Pro Forma Consulting Services Agreement (if applicable)
n ves ff
tu"
Page _ of our submittal
18 75
Proposal Submittal (continued):

Vendor Name:

For 12 Month Period (July 1, 2022to June 30, 20231
Provide a proposed cost structure for all elements of the RFP including both fixed and variable unit costs, and identify all fees and other costs included in this project. The cost proposal total should utilize expected demand levels where provided to anticipate total costs. For the variable costs, please utilize the average monthly data to come up with a projected annual cost.

FY2O22 Averages:
. Average Monthly Dial-A-Ride Trips: 730
¡ Average Monthly Dial-A-Ride Miles: 2,862
o Average Monthly Dial-A-Ride Hours: 134
. Average Monthly Senior Taxi Trips: 830
¡ Average Monthly Senior Taxi Miles: 4,856
. Average Monthly Senior Taxi Hours: 188
Pro
Varia
Fixed Costs
Total Annual Price Wl Option (12 Months): VIN
Total Annual Price (12 Months) 4q5q,47\
posrr t "+t
ble Costs:

Q, terrr cøç Ürt ev^hv{- ,lnc.
üe¿ Jtchovl lV l] XtV - X uvru {¡v rn0t0 ivrforvrnañovt Services - Per ïrip Price Quote
Dial-A-Ride/Senior Taxi Per Mile Cost $q.oa
Dial-A-Ride Lift Equipped Vehicle Per Mile Cost: 7q.oz
Additional Costs (Please Describe): N,A
Total Annual Variable Costs: + vqu ,4tt I
Services - Per Trip Price Quote
Startup Costs: VI/\
Mobile Application (Optional): Nr lA
Admin Fees: N/ lf\
Additional Costs (Please Describe): FIA Dß V{,u 4qq4,! lrn or+h Total Monthly Fixed Costs: 4qqzv
19 76
Proposal Submittal (continued)
Vendor Name: ( o
For 12 Month Period (July 1, 2022to June 30, 2023)
Provide a proposed cost structure for all elements of the RFP including both fixed and variable unit costs, and identify allfees and other costs included in this project. The cost proposaltotal should utilize expected demand levels where provided to anticipate total costs. For the variable costs, please utilize the average monthly data to come up with a projected annual cost.

FY2022 Averages
. Average Monthly Dial-A-Ride Trips: 730
. Average Monthly Dial-A-Ride Miles: 2,862
. Average Monthly Dial-A-Ride Hours: 134
. Average Monthly Senior Taxi Trips: 830
¡ Average Monthly Senior Taxi Miles: 4,856
. Average Monthly Senior Taxi Hours: 188
?r0vos0[ * z
Variable Costs:
- SOe Se &\0\,.t tV p XtV -XuVl[ fiv nnoy¿ iT'\t0\rnrafi0]A It'V u nA Ínc
Services - Per Trip Price Quote
Dial-A-Ride/Senior Taxi Per Mile Cost $ q.oj
Dial-A-Ride Lift Equipped Vehicle Per Mile Cost: +q.oz
Additionat costs (Ptease Describe), Mltr/l 0Ê COd¿ CAUI f(,L { s Vw cûvd Total Annual Variable Gosts {zq?. o t, t
Services - Per Trip Price Quote
startup costs: fnd f!î S¿t - V p le,L $ Sooo
¡¡eu+e-¡,ppt¡ea$e+(optionat): fqd fn 0V- (¡d¿ Sr4S+e hn {5, ooo pet/ r4ear Admin Fees N/1ft
Additionat Costs (Please Describe): ttn 14 CtyDP Ye, $qgau lrnorth Total Monthly Fixed Gosts: q 5 ,Ukq
Fixed Gosts:

TotalAnnual Price W Option (12 Months): sLlb5,081
Total Annual Price (12 Months): v /h
19 77

STATE OF CALIFORNIA

COUNTY OF LOS ANGELES
ATTACHMENT 1

PROPOSER'S AFFIDAVIT
{4¡r¿raos //1¿/ax first duly sworn deposes and says

1. That he/she is the /¿g¡tor¿/7 of /r>rnølsrr¿re n¿ fe¿rrrt¿ (*øø,n 4 ¡, (Title of Office) (Name of Company)
Hereinafter called "proposer", who has submitted to the City of Torrance a proposal for ¿r6Ktr74K
r
I
I
0/aþ|
(Title of RFP)

2. That the proposal is genuine; that all statements of fact in the proposal are true;

3. That the proposal was not made in the interest or behalf of any person, partnership, company, association, organization or corporation not named or disclosed;

4. That the Proposer did not, directly or indirectly, induce solicit or agree with anyone else to submit a false or sham proposal, to refrain from proposing, or to withdraw his proposal, to raise or fix the proposal price of the Proposer or of anyone else, or to raise or fix any overhead, profit or cost element of the Proposer's price or the price of anyone else; and did not attempt to induce action prejudicial to the interest of the City of Torrance, or of any other Proposer, or anyone else interested in the proposed contract;

6. That the Proposer has not accepted any proposal from any subcontractor or materialman through any proposal depository, the bylaws, rules or regulations of which prohibit or prevent the Proposer from considering any proposalfrom any subcontractor or material man, which is not processed through that proposal depository, or which prevent any subcontractor or materialman from proposing to any contractor who does not use the facilities of or accept proposals from or through such proposal depository;

7. That the Proposer did not, directly or indirectly, submit the Proposer's proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof, or to any individual or group of individuals, except to the City of Torrance, or to any person or persons who have a partnership or other financial interest with said Proposer in its business. not been debarred from participation in any State or Federalworks project. t-
I
t."
r^j.

I
I
I
i
t
I
,
t.
r"'
I
i
t
r
i
{
I
I
I
r'
I
t"
r-'
I
I
I
I
B. That the Proposer has
Dated tni" 2ff{uv or 2022
(Proposer sig nature
SU5AN B. OSTANEK
Notary Public - Callfornla
L-os Angeles CounÇ
Commissìon # 2335791
lly Comm. Expires Nov 17,7074
(Title
20 78
i
I
I
I
I
i

EXECUTIVE SUMMARY
The following is a summary of the contents of Administrative Services Cooperative, Inc's response to the City of Tonance's Request for Proposals (RFP) to operate the Torrance Community Transit Program as specified in proposal specifications in RFP No. 82022-29.

Section I - Background and Recent Experience \ryith Similar Projects This section introduces ASC's proposal to the City of Torrance for the Torrance Community Transit Program. We discuss our knowledge of the service area and the scope of work. We include relevant projects and demonstrate our ability to fulfil the RFP requirements.

Section II - Qualifücations of Staff, Operations, Facility, and Resources In this section, we include our organizational chart; discuss the roles for each of our team members and time commitment for each of our departments. We include the resumes for the management team. We also discuss our accident and complaint procedures. This section also includes information about our state-of-the-art dispatch department and equipment in our vehicles.

Section III - Work Plan for Each Required Task
In this section, we discuss our various training programs, and we cover our Drug and Alcohol Testing programs (Attachment A). We also discuss reporting and transition plans.

Section IV - Price Proposal
In this section we include our two price proposals for the Torrance Community Transit Program.

The second price proposal contains the annual costs for the program should the city implement the MJM QR code system. V/e also discuss why our program is more cost effective than a traditional transit program.

Section V - Attachments
In this section we include the following attachments: Attachment A - Drug and Alcohol Policy, Attachment B - MJM QR Code Card Proposal (Optional), Attachment C - Los Angeles County Business License, and Attachment D - Audited Financial Statements i-l.

I
I
I
I
I
f'
ì
l
i
l
I
!
r^
I
1 (
I
I
I
i
I
i-
!
l
I- _
I
i
{"'
I
i
L
r-.'
I
I
;.
| ....-
i-
I
L
I
i
I
i
I
I
t
I
I
t.

V
79 I
I
I Section I - Background and Recent Experience with Similar Projects Administrative Services Cooperative,Inc. ("ASC") is pleased and honored to have the opporlunity to submit a bid for the Torrance Community Transit Program.

ASC was formed to manage and provide coÍìmon overhead for its five member fleets, which include Fiesta Taxi, South Bay Yellow Cab, United Checker Cab, Long Beach Yellow Cab, and Yellow Cab of Los Angeles. These fleets together total over 750 active vehicles and make up the largest taxicab organization in the western United States, servicing the greater Los Angeles area.

For the past 19 years, ASC has been highly experienced in providing Dial-A-Ride transportation services for senior citizens and disabled residents throughout 22 different cities within Los Angeles County.

Vy'e currently transport over 10,000 senior citizens and disabled residents to and from essential dental, eye and medical appointments, grocery store visits and the like, daily. Our coverage of greater Los Angeles using sedans, passenger minivans, and wheelchair accessible minivans is second to none.

ASC was formed in2003 to service Greater Los Angeles County. Due to its reliable service, ASC operates numerous municipal Dial-A-Ride programs for seniors and disabled residents.

Throughout its existence, ASC has been honored with numerous accolades for its continued commitment and dedication to the communities it serves, including resolutions from the Federal, State, and local govemments.

ASC and its member fleets bring to this program an unmatched history of success and innovation in taxicab-based paratransit.

Dating back to the 1970's, when, one of ASC's member fleets, United Checker Cab served as the pilot program for the current $ 1 0 million ayear Los Angeles CityRide program, to the early 1 980's, when United Checker Cab and South Bay Yellow Cab began taxi-based Dial-A-Ride programs across the South Bay, to 1992, when LA Taxi's own Operation Food Basket eventually turned into the County's Immediate Needs program, we have been at the forefront of providing quality Dial- A-Ride services at a low cost per passenger.

Today, ASC operates fully automated, GPS-based QR card, paperless and voucher Dial-A-Ride programs in22 cities across LA County. Nearly all of the Dial-A-Ride programs serviced by ASC have elected to change from a voucher-based system to a QR code card system. The cities can be assured that they will be provided with timely service that can be tracked to provide the city with accurate hip data. The following is a list of cities that use ASC for all or a portion of their Dial-A- Ride program:

1. Artesia

2. Bell

3. Bell Gardens
I
i
L
I
I
iI
i'
:

I
l
{
l
I
¡
i.'
l
i
t
I
i
I
i
I
j
l
L
i
t
a
i
I
r,.

I
I
i
i
I
t-
¡
i
I
I
t
{
I
VI
80 i
ì
l-i
ì
I
r
I
t
4, Carson

5. City Ride

6. Cudahy

1. Hermosa Beach

8. Inglewood*

9. La Taxi Program

10. Lomita

11. Lynwood

12. Manhattan Beach*

13. Montebello

14. Monterey Park

15. Norwalk

16. Palos Verdes

17. Paramount

18. Pico Rivera

19. Santa Fe Springs*

20. Signal Hill*

21. South Gate

22.Tonance
*Denotes programs that do not use the MJM system
i
t
f--
l
ì
i
I
j
i
I
I
l
,
I
l
I
I
l.

I
i
t
I
i
L
I
I
I
t
i
i
('
,
r-t
j
t
l. _._
The passenger experience with taxicab-based Dial-A-Ride is superior, while the city pays the lowest possible cost.

ASC and its five member fleets are the only taxicab operators with a currently functional paperless solution that dramatically increases the city's control over its program, including the ability to audit true data gathered in real time. Opportunities for fraud and misuse are minimized.

No other company can claim to serve nearly ll4 of the Dial-A-fude programs in the County of Los Angeles with an excellent record of service.

We understand the transportation services that the City of Torrance is seeking, and we would be honored if the city selected ASC to continue servicing its senior citizens and disabled residents' pïogram. Vy'e are committed to providing excellent service to the City of Torrance and its residents.

Scope of Work
Administrative Services Cooperative, Inc. ("ASC") proposes to operate the innovative and cost- effective Torrance Community Transit Program similarly to the Senior Taxi program and Dial-A- Ride program, that has enhanced productivþ and customer satisfaction to the City of Tor¡ance's senior citizens and disabled residents.

With our service, and within the parameters set by the city, seniors and disabled residents will be able to live independently, stay connected to their community and enjoy the freedom of direct route travel.

I
i
VII
81 I
{
l Participants of the Torrance Community Transit Program will be able to enjoy curb-to-curb transportation service and unparalleled mobility and comfort in a hybrid, late model sedan or an ADA-certified wheelchair-accessible van. Our method of operating will provide turnkey transportation and pre-scheduled transportation service in a timely manner 7 days a week, 24 hours aday,365 days ayear.
'We propose to service the Torrance Community Transit Program using taxicabs, sedans, minivans, and wheelchair-accessible vans. This method of operation has been used to remarkable success in the City of Torrance for over several years. This program has been emulated by other cities including Carson, Inglewood, Lomita, Hermosa Beach, Manhattan Beach, and Rancho Palos Verdes, among others.

We believe that under our proposal the city will achieve significant savings in both operating and capital costs. Our operating plan allows us to focus the accessible mini vans on service of non- ambulatory passengers, and to supplement that service as needed for ambulatory passengers with taxi sedans operating in the city. In our proposal, the city is charged only when passengers are being transported and not for the time travelling without passengers.

ASC currently has 750 vehicles in all its member fleets that can be used as needed. 'We would propose that the city request that wheelchair passengers make their reservations a day in advance to provide better service. The wheelchair-accessible vehicles will not only be available to the participants of the program, but they also allow for improved service to the non-ambulatory residents and visitors of the City of Torrance. It is the policy of ASC to subsidize the purchase and operating costs of dedicated wheelchair vans and to provide additional incentives as needed to drivers who service the passengers requiring wheelchair-accessible transportation. The funds needed for these incentives are taken from our administrative fee. Part of our administrative fee is used to pay for wheelchair-accessible van subsidies, so drivers are available to cover these orders.

We want to ensure that the city's disabled residents have the same level of service as ambulatory patrons and that requires subsidies from the cooperative to pay drivers to cover the orders.

As the current contractor of 22 Dial-A-Ride programs in the Greater Los Angeles area, we are highly qualifred to provide the city with the transportation services needed. This experience gives us the unique opportunity and background to continue providing the transportation services requested in the RFP to the Torrance Community Transit Program. Ow dispatch center has extensive experience in operating contracts under similar models in the cities of Carson, Lomita, Hermosa Beach, Manhattan Beach, Inglewood, Carson, and Rancho Palos verdes.

With our GPS-based "Closest Cab Dispatch", the Torrance Community Transit Program participants are assured of the quickest possible service. The closest taxicab to the location will be quickly dispatched to the pickup address when the order is due or after the order is placed for same day services. In cities with Dial-A-Ride programs like what we are proposing in Torrance, such as Carson, Lomita, Hermosa Beach and Rancho Palos Verdes, vehicles are often at the pickup location within 5 minutes after the passenger placed the order! As is the case with all our contracts, participants can trust that they will be serviced by a friendly and courteous driver who has undergone Department of Justice background checks via fingerprint I
I
l.¡-
I
l
r
I
VIII
82 I
l
1 I
¡
I
(
I
i
i
i
{
i
I
t-_
I
I
!
I
I
I
I
i
!
I
I
ì
I
i
I
through Live Scan and who must participate in our drug and alcohol program, which includes prescreening, random screening, annual screening, and suspicion-based screening. Drivers must also go through extensive training by our trainers who are certified by the National Safety Council as Defensive Driving Course (DDC)-N instructors.

ASC can easily provide service 24 hours aday,7 days a week, 365 days ayear as requested by the City of Torrance.

According to our dispatch records, we are picking up passengers in our Dial-A-Ride program areas close to 90% in under 20 minutes. 'We have good coverage in cities with taxi-based Dial-A-Ride programs because the drivers get to know the passenger's ridership patterns and they cover the cities when they expect regular taxicab orders.

ASC will provide all management and operational functions necessary for the successful operation of the Torrance Community Transit Program, including vehicles, drivers, dispatch service, reservations, insurance, fuel, and maintenance. The service will be provided to eligible users over 65 years of age and older and to persons with disabilities living in the City of Torrance. The proposed transit community program hours as defined in the RFP are 24 hours a day,1 days a week, 365 days ayear. ASC will provide on-time service and all required billing and management reports. ìVe feel that we are equipped and able to comply with all the requirements of this RFP.

Service Area
Eligible residents can travel within the city limits of Torrance for any purpose including banking, shopping, recreational, social, educational and/or medical needs.

Travel outside the city will require approval by the City of Torrance Together with our sister fleets, ASC is the largest taxicab operator serving all areas of the County of Los Angeles.
å!gÊ ZONE MAP
[W
I
I
I
I
I
{'-
{
¡
I
Ì
I¡:€::1.!r-5'-t
i:æiærgr!4 1
x
83 í"
I
I
i
i
I
As you can see from above, should the city allow participants to travel outside the City of Torrance, such as County USC Medical Center, ASC, with its sister fleets will be able to service those participants as well without any break in service.

Hours of Operation
ASC is prepared to serve the City of Torrance's Community Transit Program 24 hours a day,7 days a week, 365 days ayear.

Eligible Users
ASC will adhere to the program eligibility requirements set by the City of Torrance, which currently limits the program to residents of the city who are:

L lndividuals who are disabled residents or Tomance.

2. Torrance senior citizen residents, who are at least 65 years old.

Registration, Identification, and MJM Transport Card (MJM optional) We propose to work with the City of Torrance to register and certiff eligible users of the Torrance Community Transit Program and we will issue a photo ID and Torrance Community Transit issued MJM QR code card to each participant, if implemented by the city. Personal care attendants and service animals may ride with the Torrance Community Transit Program participant free of charge.

If implemented, the MJM QR code card profile of each participant *ould indicate if a personal care attendant is required. Torrance Community Transit Program participants must show their Torrance Community Transit issues cards or MJM QR code card to the vehicle operator each time they board the vehicle. Participants will use pre-purchased/or free credits authorized by the city for each trip.

Dedicated Telephone Number
The passengers or dedicated city staff members will be calling the existing toll-free dedicated phone line to request service for the City of Torrance's Community Transit Program. The phone number will be included on the back of each QR code card, if implemented by the city. The customer service agents will make sure that the trips that are booked through this phone line meet the City's program rules.

Calling for a Ride
The passenger will receive a greeting stating, "Thank you for calling Torrance Community Transit Program. . ." when they call the toll-free number to book their trip. The customer service agent will ask the passenger for his or her Torrance Transit issues card number or the last 6 digits of the MJM QR code card, if implemented by the city. The trip will be dispatched to a driver and each ride will X
i
i
!
f'
I
I
{
;
i
84 I
have its own trip number which we can use to track the trip for the passenger. Our dispatch department has the capability of looking up a trip with either the passenger's name, phone number, address, card number, trip number, cab number or time of day, amongst other data. Passengers can be assured that we will be able to track their trips easily with our computerized dispatch equipment in the event that they inquire about their rides.

Lead Time in Calling for a Taxi
Riders can call for same day, on demand service or in advance. We respectfully request that passengers in need of wheelchair-accessible vans call the day before so \À/e can route a cab to their pick and drop off locations within the twenty-minute window requested by the city. All vehicles shall anive within a twenty (20) minute window of the scheduled pickup time (ten (10) minutes before and ten (10) minutes after). For on demand trips, vehicles will arrive within 20 minutes after the trip is booked.

Response Time
ASC will have sufficient staffrng levels to ensure rapid and accurate response to phone calls twenty-four Q\ hours aday, seven (7) days a week, 365 days ayear. ASC will submit to cþ staff on an on-going basis whenever there is an update with the staff responsible for taking reservations.

Information includes first and last names, employee numbers, phone logins, hire date, training dates, and termination dates.

ASC's initial hold time for reservations calls is a median wait time of two (2) seconds and the average initial hold time for reservations calls ale anaverage of fourteen (14) seconds.

For orders for immediate service, the dispatch department will inform the passenger that a vehicle will arrive to service their call in five to twenty minutes. ASC will keep the service statistics with response times for this program.

ASC requests that passengers requesting an ADA accessible van call 24 hours in advance to secure on-time service for their trip. ASC will accept same day, on demand orders for ADA accessible vans, but the response time may be longer than fifteen minutes.

Customer Service Attendants ("CSA") will answer simple information requests or transfer callers to supervisors if they are unable to answer questions. CSAs will provide courteous professional service to all callers. CSAs will also provide other services as directed by their supervisors to comply with contractual obligations. CSAs will meet all training requirements as set forth in the RFP, and all training records will be kept up to date and housed at the dispatch facility for immediate inspection by Torrance personnel upon request.

Reservation Scheduling
ASC will accept reservations 24 hours a day,7 days a week, 365 days a year. Participants will have the option of scheduling their Dial-A-Ride trip request as early as two (2) weeks in advance.

I
{
I
t-
I
I
I
I
ì
I

1.,
I
I
I
!
I
i
!
i
i
!
I
:

XI
85 !
I
ASC's dispatch department will confirm the City of Torrance Community Transit Program passenger's identity as a registered participant. ASC will request the participant's name, Torrance îratrsii issued card or MJM ID number (if implemented), exact pick-up address, destination location, and number of passengers in the party. ASC will provide participants with a reservation confirmation number.

The call-takers will ask participants if special accommodations are needed. Non-ambulatory participants will be provided with a wheelchair-accessible van.

Reservation Cancellation
ASC will allow participants to cancel reservations for a scheduled pick up. ASC will log all canceled reservations and provide the log to the City of Torrance in a monthly report.

Flag Downs
ASC will not at any time pick up any unscheduled trips for participants who attempt to "flag down" or otherwise request a ride from the vehicle operator. All trips for users of the Torrance Community Transit Program must be scheduled in advance using the reservation system.

Subscription Service
Torrance Community Transit Program passengers will have the option of scheduling a standing pick-up time for the same hour daily or weekly. The dispatch department will be in charge of scheduling the trips and will keep a log of all the subscription service trips.

Pick-Up and Drop-Off Standards
ASC will offer curb-to-curb services for senior citizens and portal-to-portal service for disabled passengers. In instances where participants cannot walk out to the curb but can walk as far as a ãrivewãy that is accessible to a vehicle, the vehicle operator will pult into the driveway to pick thein up. If the vehicle arrives prior to the start of the pick-up window, the "dwell time" will not begin until the start of the pick-up window. The dwell time may be extended where, five (5) minutes after the beginning of the arrival window, a customer is within the eyesight of the vehicle operator and is clearly making his or her way to the vehicle. The time will be extended to allow the participant time to complete boarding of the vehicle.

Aides for the Seniors/Disabled
For ambulatory passengers, vehicle drivers will assist the passengers in transferring themselves from their wheelchairs to the vehicles, and then will stow the wheelchair for transport to the passenger's destination. For non-ambulatory passengers, vehicle drivers will assist the wheelchair user in boarding the vehicle safely, and then properly secufe the wheelchair. i
J
I
I
ì
I
!
:
{"
I
I
ì
t^"
¡
i
I
!
I
¡
!
ì
i
I
¡
i
¡
: XII
86 ¡
I
Guest
Program participants have the option of taking a single guest or if the city permits, up to 4 passengers for the price of one. The drivers will enter the number of passengers in their tablet at the beginning of each ride and will report registered care attendants separately from program participants. Disabled parlicipants who are under 18 years of age must be accompanied by a registered adult.

Service Animals
ASC's fleets are committed to providing the disabled community with exceptional customer service. 'We acknowledge our obligation to provide service to passengers with service animals, and we have made this obligation a part of our driver training program. We have periodically hired Steve and Cindy Flerman, of Los Angeles, spouses, who are both blind and use service animals, to train our drivers on handling passengers with service animals. In that regard, ASC allows service animals trained to work or perform tasks for persons with disabilities to travel with a program participant. The program participant's MJM ID card, if implemented, will indicate if a service animal is required.

Fraud Prevention
Cities with a paper voucher program for their Dial-A-Ride programs rely on a story told by the driver and the passenger. The driver writes in the pickup and drop off information along with the fare for the trip in the paper voucher, a passenger will then sign for the trip. In a QR code card- based program, the trip is captured electronically along with the GPS coordinates of the pickup and drop address of the trip. Our computerized dispatch system allows us to track the trip to make sure the driver took the shortest route on a trip.

Billing
For each trip, ASC will invoice the city normal taxicab meter rates, without a wait time, plus an administrative fee as stated in the pricing form in the Price Proposal section. Charges will be based per trip only, and not on a period of time. ASC will submit a billing report to Torrance at the end of each calendar month, and no later than the fifteenth (15th) day of the following month. Reports will include the following documents and forms:

A detailed monthly invoice for the number of transactions received during the stated invoice period;
Our billing report will include our monthly management report.

If implemented, the city will receive the MJM EZTransport system billing report.

You will receive a spreadsheet with all the participant's name, date of trip, GPS location of pick-up, GPS location of drop-off and the fare charged to the city of that trip. This information will also be available to the city in real time using the Internet. 1 2
a
J
XIII
87 r-'
I
1 I In addition, the system captures most of the data necessary for the National Transit Database Q.{TD) reporting.

Management Reports
ASC will submit a.management report that will include all of the data that is requested by the city at the end of the month.

Customer Satisfaction Survey and Operations Meeting
ASC will distribute the customer satisfaction survey to the program participants on a yearly basis so the city can review the level of service that the customers are receiving. In addition, we will continue our practice of meeting with the program participants on a monthly basis to discuss the service.

Additionally, ASC will set up a monthly meeting with City of Torrance staff to review the program and discuss any issues.

Criticism and Initiative
ASC will keep a log of the complaints received from program participants. All complaints received by ASC will be responded to within three (3) business days of the time the complaint is received.

The responses will be on a form that specifically addresses the complaint and explains the circumstances surrounding the complaint.

Responsibility of Contractor
ASC agrees to provide all the management and operational functions necessary for the successful operation of the Torrance Community Transit Program. ASC will provide all vehicles, dispatch, vehicle operators, insurance, fuel, and maintenance.

Adjustment to Service Level
ASC will continue to work with the city on any changes needed to improve the program.

ASC understands that the city reserves the right to adjust its program or services at any time and ASC expressly acknowledges that it is probable that such services will be adjusted at some future time by the city. Such adjustments may include (but are not limited to) expanding or decreasing service hours or days ofservice, increasing or decreasing service areas, adjusting fares, or requiring advance reservations.

ASC acknowledges that it may be required to make changes as requested within thirty (30) calendar days of the receipt of notice. If ASC cannot or elects not to make the changes requested, or costs cannot be agreed on, the city shall have the option of cancelling the contract. ¡
i
I
:
ì
t.

I
I
t,..
t
I
r..-
i
t
f'-
I
I
I
i
I
i
a:
,
I
t,
I
t
I
I
I
L
I
t
XIV
88 I
I
I
I
I
i
l:

Planning and Marketing
ASC will participate with the city in the design and implementation of changes in the service operating characteristics. Recognizing ASC's expertise and vast experience in operating similar programs to the Torrance Community Transit Program, we will be available to inform the city of any observations regarding modifications of service routing, scheduling, marketing, etc. for purposes of improving the service for the residents of Torrance.

Operating Capacity
ASC currently has 750 vehicles amongst all five of its member fleets. The taxicab fleets have ADA wheelchair-accessible vans that will be used for this Dial-A-Ride program. It has been our experience, in operating22 Dial-A-Ride or Medical transportation service programs for cities that 30-40 cabs are needed to meet the demands of such a program. We feel comfortable continuing the service with the current fleet size.

Demonstration of Adequate Financial Resources
ASC has included the audited financial statements for ASC in this proposal (Attachment D). In addition, we would like the city to know that the drivers are reimbursed the following day for service to this contract. We make sure the drivers are compensated in a timely manner to ensure the best possible service for the residents of Torrance.

ASC is free of liens and encumbrances that could potentially affect a contract with the City of Torrance.

I
I
i
l
I
i. -.
f-
I
i
I
I
I
I
I
I
i
t
i
t
t
f'
I
i
i
f-*
I
f-
I
l
i
I
:.

XV
89 !
i.'
ì
L
:

I
I
I
I
1 1
Section II - Qualifïcations of Staff, Operations, Facility and Resources Or gan\zati onal S tructure/ Staff Time Al I o c ati on Organizational Chart
f-*
;
i
ì
I'
I
I
\.

I
j
ì
t.
l:
i
ì
t
f-
I
L
r"'
I
I
I
t.
i
I
I
t:

I
I
I
t....
r-
I
I
I
[:'
I
(
r'
I
I
Il_ -.
(*
I
I
I
í---j
I
i
I
ì
I
I
Ì
j
Board of Directors
William J. Rouse
General Manager
Marco Soto
Operations
Manager
Egor Shulrnan
Dispatch Manager
Maya Camacho
Project Manager
Dispatchers and
Customer Service
Agents
Training
Department
Operations Staff
XVI
90 !
Key Personnel: Resumes, Qualifications and Training
Proposed Staffing and Project Team
Dispatch Staff
Dispatch Center Staffing Structure and Plan Including Deployment Scheduling:

The call-in stations are staffed with 50 personnel, for three 8-hour shifts per day. Included in this are 2 senior supervisors and 5 assistãnt supervisors. The dispatch stations are staffed by 6 dispatchers and i dispatch assistants. Each shift is staggered but conforms to the pattern shown below.
. Day shift: 8:00 a.m. - 4:00 p.m. (10 customer Service Agents on Duty) o Swing shift: 4:00 p.m. - midnight (9 Customer Service Agents on Duty) . Early a.m. shift: midnight - 8:00 a.m. (7 Customer Service Agents on Duty) As shown above, staffing is heaviest during the peak day period, with less staff in the evenings and early mornings when demand is lighter. Extra staff is scheduled for known high-volume days, such as iainy days and certain holidays such as New Year's Eve, St. Patrick's Day, and Cinco de Mayo.

Each new staff member undergoes a rigorous two-week training period using eight live terminals and actual calls to learn the ovãrall company operation, the equipment, call receiving and dispatch procedures, and customer relations, both toward passengers and drivers' One of the main points ämphasizeá in the training manual is the company's commitment to excellence in every aspect of the operation, defined as professional and consistent treatment toward drivers, courtesy and u.rurà"y toward customers and the philosophy that "We ate not satisfied to simply get by. We expect to be the best."
New hires are paid while in training. Staff are recruited through local newspaper ads, word of mouth and orgánizations that have access to potential labor. ASC makes outreach to hire people with disabilitiés, especially those well suited to a job requiring little mobility. Staff is extremely diverse in terms of ethnicity ) tace, age, sex, and national origin.

I
J
I
i
I
i
l
l
¡
Í*1'
I
i ..
t-
I
i
I
i
i
;
r-'
I
I
t. ..
i
l
i
I
I
i
XVII
91 Drivers
In order to ensure that we contract only with safe drivers to operate our taxicabs, our driver screening process ensures that no driver takes the wheel before his or her driving record from the Department of Motor Vehicles has been thoroughly reviewed by using aK-4 report. All drivers in all fleets have a valid California's driver's license of the appropriate class. No candidate whose driving privileges aÍe on probation, no candidate with more than two points on his or her driving record in the last year or three points in the last five years, and no candidate with any of the following violations will be permitted to drive:
a)
b)
c)
d)
driving under the influence of alcohol or drugs appearing on the record. driving with a suspended license.
reckless driving.
other serious offense.

Drivers must also maintain a good driving record after they begin driving a taxicab. ASC's fleets are among the few taxicab operators that enroll every one of their drivers in the California Department of Motor Vehicles' Pull Notice Program, which provides immediate notification of any incidents that affect each driver's driving record.If a driver is involved in an accident or cited for a moving violation, the company learns of this fact regardless of whether the driver discloses it to us. This has enabled the company to identiff drivers with poor driving records on an ongoing basis and take immediate corrective action.

Prior to beginning service with the Torrance Community Transit Program, all drivers are subject to a criminal background check. The background checks include all types of motor vehicles, felonies, misdemeanor arrests and convictions. Background checks comply with all applicable state and federal regulations. The background check is a Live scan fingerprint-based check conducted by a law enforcement agency and includes a California Department of Justice check.

Our fingerprint-based background checks are required by The Los Angeles Department of Transportation for driver approval and have been adopted as a requirement for other programs we service, such as our school transportation programs and Access Services programs. All background checks will be performed at a minimum of once every two years and all documentation will be available to City of Torrance personnel upon request.

After this screening, as discussed below and in other parts of the proposal, the driver is thoroughly trained on safety and company procedures.

All drivers are able to effectively communicate in English and are required to treat all passengers with kindness, courtesy, and respect. ASC acknowledges that any drivers who are found not able to effectively communicate in English may be immediately removed from servicing the community transit program.

XVIII
92 r
I
{
I
i
'
I
ASC also acknowledges that the city may require, at its own discretion, that any driver be removed from transporting participants for excessive complaints, rudeness, or other inappropriate behavior or appearance.

Additionally, all ASC drivers must meet their peer-approved standards of dressing in a conservative and safe manner. ASC will provide Torrance with a copy of our company appearance policy. All drivers will maintain good hygiene and grooming standards.

All drivers will wear an identification badge that includes a picture of the driver and a badge number. The badge number is a unique number and will be used to identifu the driver on all paperwork submitted to Torrance.

Accounting Staff
Our accounting staff will review the city's program trips for irregularities and fraud prevention.

The likelihood of fraud is significantly reduced with the automated card system and computerized dispatching, but we will still be monitoring the transactions to make sure that passengers are not working with specif,rc drivers to use all their trips. The card system allows us to easily sort through transactions to check for these types of irregularities. Our accounting staff will assign a person to review the transactions and we estimate this person will contribute 10 hours a month to this program.

Operations Staff
Our Operations Manager, Marco Soto, will be involved along with his employee, Maya Camacho, in the day-to-day operations of managing the fleet. They will make sure drivers apply for the proper permits, are enrolled in the drug testing program, and inspect the vehicles on a weekly basis. In addition, they will track the subsidies to ensure that we have enough coverage in the city. All new drivers entering after program launch will have to be trained by Ms. Camacho on the City of Torrance's Community Transit Program rules to be eligible to participate in the program. Maya will work anywhere from 15 hours to 20 hours a month on this program. Our Operations team will contribute about 10- 1 5 hours a month to this program.

Marketing Staff
Maya Camacho will serve as the day-to-day manager ofthe City of Torrance's Community Transit Program. Ms. Camacho will be available to the city seven days a week to answer any questions about the program or to handle any issues. Ms. Camacho will make the presentations to the program participants, interface with the City on program issues, and review the invoices and management reports for the City of Tonance. She will handle the training for the program users, drivers, and city staff for the program. Furthermore, Maya will spend an average of 15-20 hours per month on the management of this program once it is up and running.

I
i
L-.

I
i
l
i
t
I
)
\
l--
f
¿
I ,.
l
I
I
t,
i
i
i
I
l, ..

I
i. ..
ì
I
i
!
,|
{'
L. .-
I
i.
i
:

I
)
XIX
93 f^
ì't.
t.,"
í-
I
i
'¿. .
i
Ms. Camacho will assist with the senior group presentations and special city events to promote the program. Maya will also serve as a back-up to our Operations Department and will drive in the City of Torrance inspecting the vehicles and will ans\¡rer the drivers' questions about the program. i
I
t_
(-
I
I
i...-.

Ij.
t,. _.
{'-
I
?
II("...
:

I
f
'l
("
I
L'
I
I
t_'
r"-
I
r-
I
t_
f--
I
I
L.,
i
L-..
i
ï
f'-
I
i_ "_
Í--
I
I
XX
94 I
William |. Rouse
I
!
!
t
I
I
I
I
l
I
,
I
I
I
I
I
{
!
{
I
I
I
I
i
i
ì
I
('
I
I
I
r ..
ç'
I
J
I
t
ì
i
(3 10J965-5807 | wjrouse@layeìlowcab.com
Education

UNIVERSITY OF SOUTHERN CALIFORNIA, LOS ANGELES
]uris Doctorate, Moot Court Honors, Participated in Southern California Review of Law and Women's Studies Licensed Attorney since December 1992

UNIVERSITY OF SOUTHERN CATIFORNIA, LOS ANGELES
Bachelor of Science, Business Administration
Emphasis in Finance and Business Economics
May 1.992
May 1988
Experience

AD M I N I ST RAT IV E S ERVI CES CO - O P
General Manager - Gardenq, CA February 2004 - Present
. Oversee through a management contract the operations offive taxicab fleets that operate 1,175 taxicabs in the greater Los Angeles area.
. Chief Operating 0fficer with oversight over operations, dispatch, accounting, marketing, regulatory compliance.

LAW OFFICE OF WILLIAM J, ROUSE
Gardena, CA April 1998 - Present
. Representthe largesttaxicab operation west ofHouston, with L,L75 vehicles in operation, as de facto in-house counsel. . Represent member taxicab fleets, management and drivers in a wide variety of litigation and transactionaì matters, including unfair competition, property damage recovery (subrogation), labor and employment, real estate and criminal law. . Represent member taxicab fleets before various governmental and regulatory bodies.

LAW OFFICE OF WILLIAM J. ROUSE
Los Angeles, CA June 1994 - April 1998
. Represented employees in litigation of employment law matters, including discrimination and sexual harassment, wrongful termination and contractual issues.
. Successfully briefed and argued to the California Court of Appeal the sexual harassment case Doe v. Capital Cities (1996J 50 Cal.App.4tt' 1038.
. Managed small business, including marketing, accounting and business planning. . Addressed gatherings of attorneys and others on employment law topics.

LAW OFFICE OF LEROY S, WALKER/ WALKER & BARBOZA
LosAngeles, CA December 1991,-Junel994
. Represented employees in litigation of employment law matters, including discrimination and sexual harassment wrongful termination and contract issues.

Public Service
President/Vice President/Commissioner, Board of Building & Safety Commissioners Los Angeles, CA September 200I - May 2006
r Served tvvo terms as President and one term as Vice President of Commission that hears building permit appeals and other Building & Safety related public hearings.

Commissioner, El Pueblo de Los Angeles Historical MonumentAuthority LosAngeles, CA August 1999 - September 200L
Member of the Commission that oversees and establishes policy for the El Pueblo Historical Monument, which includes Olvera Street.

Was actively involved in a wide range of issues, including monument-merchant relations, event organizing, property management and establishing goals and policies.
t"-
I
I
Trade Associations
Taxicab Paratransit Association ofCalifornia - President, Vice President Secretary Taxicab Limousine Paratransit Association - Vice President, Director Long Beach Area Convention and Visitors Bureau - Director Skills
Fluent in Spanish
May 2004 - Present
November 2005 - Present
November 2006 - Present
I
l
¡
I
XXI
95 Marco A. Soto
(323)97 2-9528 | msoto @layellowcab.com
Education

UNIVERSITY OF CALIFORNIA, LOS ANGELES
Bachelor of Arts Political Science
june 2001
I
Experience

AD M I N I ST RATIVE SERV I CE S CO - O P
Vice President and Director of Operations - Gardena, CA luly 2007 - Present . Responsibìe for managing municipal Dial-A-Ride programs, strategic marketing plans, public affairs and governmental relations.
r In charge of business development with governmental entities. . Prepared grant applications to fund over $2,000,000 in vehicìe acquisition for a wheelchair-accessible taxicabs program. . Managed 24 municipal Dial-A-Ride contracts. Grew the existing municipal contracting business from I contracts to its current size.
. Prepared bid packets to respond to RFPs. Presented proposals before various municipalities. Negotiated contracts with cities for Dial-A-Ride service.
o Worked on legislation at the municipal and state leveì, . Responsible for managing two major political action committees for the statewide trade association. Managed reporting for 5 major donor committees.

DIVERSE STRATEGIES FOR ORGANIZING
Associate - Los Angeles, CA December 200I - July 2007
¡ Assisted deveìopers, local, state and federal governments, Public reìations firms and City Departments in developing consensus and building coalitions in support oftheir respective projects and legislative issues. . Provided political consulting services to candidates: developed campaign and mail budgets, acquired endorsements, organized fundraisers, recruited paid and non-paid staff to work on campaigns and deveìoped mail pieces to target voters. . Worked on many projects in Los Angeles County to assist developers with their land use entitlement process. Implemented strategies that would secure a favorable outcome for our clients at public hearings/meetings. . Produced and ensured funding for the largest Latino targeted slate mailer (1,000,000J in the State of California.

UNITED STATES SECRET SERVICE
Stay-ln-Schooì College Program - Los Angeles fanuary !997 - September 2001 . Responsible for assisting in the managing, directing, and organizing ofthe operational support functions ofthe counterfeit squad.
r Overlooked the completion and reconciliation of the Monthly Contraband Report. . Assisted agents in promoting awareness of the characteristics of counterfeit currency to financial institutions, retail establishments, and local law enforcement agencies.

OFFICE OF LOS ANGELES MAYOR RICHARD RIORDAN
Olfice Intern - Los Angeles, CA Spring L999
. Served as an intern to then special assistantto the mayor, tom labonge. . Performed administrative duties for the office.
. Drafted letters in response to constituent issues.

Public Service/ Memberships
Taxi and Paratransit Association of California (TPAC) - Member/ Board of Directors Los Angeles International Charter High School (LAICHS) - Past President/ Former Board Member Huntington Park Chamber of Commerce - Former Member/ Board of Directors South Gate Chamber of Commerce - Former Member/ Board of Directors Rio Hondo College - Former Guest Lecturer
Latino Staffers (of Elected Officials) Coalition - Co-Founder/Member SKITLS
. Fluent in Spanish
r Ability to facilitate public forums
o Experience in fundraising and event planning
1,
XXII
96 i
I
(.

Maya Camacho
\
(310)508-9849 | [email protected]
Education

UNIVERSITY OF CATIFORNIA, BERKELEY
Bachelor of Arts Political Economy, City and Regional Planning Minor May 2027
Experience
AD M I N IST RATIVE SE RVI CES CO. OP
Assistant Director of Public Affairs - Gardena, CA Fall 20ZI - present I Oversee Dial-A-Ride programs for twenty-two cities throughout Los Angeles County . Develop pubÌic relations strategies that influence public opinion or promote ideas and company services ¡ Manage the community relations budget and organize events and educational activities which increase the visibility of our Dial-A-Ride program in the community
. Serve as a representative of the company at community meetings, events, and forums

MERCURY PUBLIC AFFAIRS
Junior Associale - Sacramento, CA Fall20?0 -202I. Drafted press releases, social media content and advertisements for clients . Aided in transitioning to remote working environment, fostered communit¡r among interns throughout statewide merge . Developed media scrubs, press packets and research for existing and potential clients o Assisted in formatting and collecting RFP content
funior Associate - Los Angeles, CA Summer 201.9,2020
o Aided bilingual communication efforts for Los Angeles Coungr regarding COVID-19 ¡ Interviewed Spanish speaking families on their experiences with the foster care system . Created live social media content for cìient townhalls . Worked on The Grand Ave Project in Downtown LA in media outreach and press releases ¡ Produced research scrubs and media content on client activity relating to current policies, politics, and crises cases

ALVAREZ-GLASMAN & COLVIN AIW FIRM
Summer Intern - City of Industry, CA Summer 2016,2018,2019 Developed deposition summaries, memorandums and discovery for attorneys Contributed to litigation decisions
Created material for website rebranding and inputted payroll Activities
Hermanas Unidas de UC Berkeley - Co-Chair & Public Relations Chair 2078-2079,2020-2021 o Represented college chapter of statewide non-profit for the Latinx community, organized and facilitated events for 100+ members in person and on Zoom, managed all outreach including content creation and social media accounts, designed and fundraised for semester gear funding school-wide scholarships Next Generation Nations Berkeley - Director ofPublíc Relatíons 2020- 2021" ¡ Co-found non-profit chapter at UC Berkeley and managed outreach and content creation relevantto chapter's goals, facilitated online meetings and networking events with campus faculty and eìected officials to discuss Census 2020, COVID-19, and climate change
Political Economy Department at UC Berkeley - PE Peer Advísor & Co-Communications Chair 2079 - 202I . Held weekly appointments for decìared and prospective PE majors to relay information and resources within the major, collaborated with Political Economy Major Advisors to increase student interaction with online content, reconstruct curriculum, and promoted student engagement, managed social media accounts and developed major-related events Chicanx Latinx Student Development Offïce - Internal Communilt Engagement Chair 201,9-2020 . Developed Latinx Alumni networking events for 300+ guests and career workshops for the Latinx community at UC Berkeley, created outreach content
l
t
I
I
I
.
ì
¡
I
¡
I
!
!
Volunteer
Campaign Office for Re- Election of Dr. Monica Sanchez - Volunteer City of Pico Rivera Food Distribution for COVID-19 Relief - Volunteer HOPE (Hispanas Organized for Political Equality) - Member Summer 2o2o
Summer 2020
201.8 - 2020
XXIII
97 {
I
{
1 I
ìl
{
Quality of Proposed Administration and Reporting Competencies Accident and Incident Reports
ASC will require that all drivers complete an "Incident Report" if they opt to participate in the City of Torrance's Community Transit Program. The reports will be submitted to the city immediately and accident reports will be submitted within 24 hours of a reportable incident as defined by the city.

In addition, our Corporate Risk Manager, Jovan Ivosevic, will be given the contact information of the City of Torrance's point of contacts for receiving accident reports so they are promptly reported to the city.

Customer Complaint Resolution
ASC has a dedicated employee, Joyce Sage, who answers our Customer Complaints hotline and responds to complaints. In addition, Joyce keeps a log of the Dial-A-Ride complaints for all the cities; this log will be available to the City of Tonance for review.

Operating Facilities, Dispatch Systems, Equipment, and Maintenance Facility Equipment
Although taxicabs are not regulated by the CHP, we will ask every taxicab owner who participates in the Torrance Community Transit Program to submit their maintenance records to ASC to be kept in the vehicles permanent file. ASC has maintenance records for vehicles on our Docu'Ware system and most vehicles have maintenance records dating back as far back as five years.

All vehicles in service are required to be clean, free of dents, scratches or other damage which materially and adversely affect the vehicle's appearance. Vehicles are also free of mechanical problems that render the vehicle unsafe, excessively noisy, or uncomfortable to ride in. Fully detailed maintenance records are available for inspection at any time.

Each taxicab is a fuIl-size four door sedan or minivan and is equipped with fully functioning air conditioning and heating, defrosters, speedometers, fuel gauges, flashers, lights, windshield washers/wipers, mirrors, and seat belts. Each vehicle is also equipped with on-board radio and Mobile Data Terminal (MDT)/tablet for constant communication capability with dispatch. 'We also require that all vehicles in the Torrance Community Transit Program be equipped with a fire extinguisher. The seating capacity of these vehicles is a minimum of five passengers including the driver.

Wheelchair-accessible vans comprise an important part of our fleet. Wheelchair-accessible vans are modified to meet ADA standards for accessibility and to provide our customers with the best service possible. The vans have two four-point tie-down systems, as well as shoulder straps and ¡
{
I
I
,1
ì.

I
I
XXIV
98 ¡
|.
lap belts fitted for use by passengers in wheelchairs. Each wheelchair-accessible van comes with rear air conditioning as well.

Each accessible minivan has several available configurations, including capacity for two wheelchairs and two ambulatory passengers or four ambulatory passengers. With a removable front seat and no middle seat, the vans are flexible, and provide the passenger with the opportunity to choose where in the vehicle they want to ride.

For the passenger, there are four main advantages to these modified vans when compared to larger cutaway vans. First, the passenger trip is handled in the same \ilay as other taxicab passengers - in a straight line from point of pick-up to point of drop-off. Thus, the passenger's transportation time can be minimized with our modified vans. Second, minivans are much more comfortable and pleasant to ride in compared to cutaways. Third, the minivans are much easier, quicker, and safer to enter and exit. Lastly, using these vans slashes the capital costs of the program, allowing us to offer prices much lower than traditional paratransit.

It is our experience that the operating costs of the wheelchair-accessible vans are much higher than the operating costs of a sedan used in taxi service. Additionally, the time taken to load and unload a passenger using a wheelchair is greater than the time needed for an ambulatory passenger.

However, as our proposed fees are based on the meter, i.e., time and distance travelled, there is typically no additional compensation for the driver. Therefore, it is the policy of ASC to subsidize the operating costs of our dedicated wheelchair-accessible vans and to provide additional incentives as needed to drivers who service the passengers requiring wheelchair-accessible vans' The funds needed for these incentives a¡e taken from the administrative fee we are proposing.

Taxi Meters
V/ith respect to the meters used in our fleets, Taxi Equipment Company Inc. ("TEC"), also located in ASC's facilities is a licensed device repair station with the State of Califomia Department of Agriculture Division of Weights and Measures. TEC has three state-licensed repair technicians for taximeters. Vehicles are calibrated over a one-mile course on an electrical Dynamometer, which is tested and meets federal and state standards.

All meters maintained by TEC are sealed and in compliance with regulations promulgated by federal and state agencies. The seal, which is required by certain municipalities and governmental entities, ensures that the meter will show any evidence of tampering. If the seal has been broken, then the meter must have been opened. To our knowledge, using only licensed technicians and requiring that all meters be sealed, is not a universal practice within the taxicab industry. In addition, ow policy is that all meters in use must be licensed with the Los Angeles County Department of Weights and Measures, and this also is not universally practiced within the industry.

TEC maintains the meters in the ASC cabs with security codes. The meters used are Centrodyne type taximeters. 'Whenever a vehicle's transmission, tires or differential is changed, the maintenance shop is required to forward the vehicle to a technician for verification of the meter's accuracy.

I
I
I
)
XXV
99 I
i
Zapper-Proof Meters
As the co-inventors (with Centrodyne meters) of ZapperProof meters, ASC has had in place GPS checking of meter distance and fare mismatch since October 2006. This fully operational system has identified several vehicles with fast meters by way of weekly reports - all due to routine maintenance issues. Those vehicles are promptly inspected, and the meters are immediately recalibrated for accuracy. To date, no zappers have ever been found in ASC's taxicabs' The Vehicle Maintenance Center
ASC has the largest, most extensive, and highest quality maintenance facility of any cab operator in Greater Los Ángeles. The maintenance program is fîrst-rate where safety at all levels is a primary concern, with particular effort devoted to preventive maintenance.

The Vehicle Maintenance Center (VMC) is opefated by Citizen Auto Group LLC, DBA Citizen Collision Auto Repair (Citizen Collision Auto Repair) one of the largest taxicab fleet maintenance companies inthe Los Angeles area. Citizen Collision Auto Repair's physical address is 11354 Vanowen Street North Hoilywood, CA 91605. It is owned and operated by Lev Karasik who has over 30 years of experience in operating and maintaining commercial vehicles' Vehicle Maintenance Center
Maintenance management is aware that all facilities generate hazardous waste. The facility has a federal Environmental Protection Agency (EPA) waste generator number, which requires a waste manifest for hazardous and non-hazardous waste streams such as antífreeze, oil and related products, paint, tires, and others. The company maintains licensed and regularly inspected on-site waste storage tanks.

The facility's paint booth has a permit for operation from the South Coast Air Quality Management District. Inspections have revealed no infractions'
la ''
'r
i
]
l
I
I
\
i
I
l
I
j
t.,.
t'
J
ì
!
i
t-
I
¡.
i
iI
1 I
i.

XXVI
100
I
t
VMC Paint Booth
VMC Paint Booth
The vehicle maintenance center (VMC) is located at 11354 Vanowen Street North Hollywood, CA 91605. These structures house: four electronics bays and an electronics shop; twelve mechanical bays and a parts department; and eight paint and body shop bays. General equipment includes overhead lifts, floor jacks, transmission jacks, an air bumper jack, safety stands, and routine maintenance tools and safety gear.

Service Bay areawith experienced Mechanics
The VMC is dedicated to maintaining the vehicles used to carry paying passengers in comfort and safety, with a minimum of downtime and a maximum of safety. The VMC can ensure that all vehicle maintenance systems and equipment necessary are well maintained and functioning at maximum efficiency.

Mechanical vehicle maintenance is supported by a 3,600 square foot parts department with top-of- the line inventory necessary to minimize downtime for all revenue vehicles.

The interior and exterior of all vehicles used to perform under this contract will continue to be clean, free of damage to the passenger compartment and to the exterior of the vehicle. The fully equipped body shop will ensure that the vehicles will meet the standards of this program with a XXVII
101
,
I
ì
I
i
i
minimum of downtime. The Eight-bay body and paint shop have a South Coast Air Quality Management District ("SCAQMD") approved paint booth that complies with all air quality control rules, regulations, ordinances, and statutes. The body shop has a staffofeight.

Adjacent to the VMC is a commercial grade car wash used in the daily cleaning of vehicles. There is also a cornmercial vacuum cleaner for vehicle interiors at the car wash. The system meets and complies with the Clean Water Act and all applicable water standards of the State of California.

Preventive
Handling
and Routine Vehicle Maintenance Programs Including Problem The company recognizes the value of preventative maintenance to ensure the utmost safety of the pus.ttg.it carried and of our drivers, as well as recognizing that prevention is more cost effective than deferring maintenance.

Routine maintenance is an essential part of the company's vehicle maintenance program and commitment and passenger and vehicle safety. Therefore, a comprehensive preventive maintenance program has been established that augments and enhances vehicle manufacturers' recommended service intervals. Each vehicle in the taxi fleet is tracked via computer for vehicle mileage and service requirements. The standards call for preventive maintenance to be performed every 3,000 miles (with a 500-mile window) which meets or exceeds manufacturer service intervals.

Service performed every 3,000 miles includes brakes, routine oil and filter changes, filter cleaning, plus routine safety inspections and replacement, if necessary, of all belts, tires, batteries, windshield wipers, seat belts and exhaust systems. Our program will be for maintenance to be performed at 3,000 miles or 45 days, whichever occurs first.

Additional services are performed at the manufacturer recommended intervals.

I
I
t
L
l
I
!
I
I
I
I
ì
I
I
j
I
I
l
a
I
i
(-
ì
I
,1
(-
Dents or other body damage, squeaks and rattles on any vehicle are promptly repaired by the body shop. Likewise, any upholstery damage is repaired immediately. Smog inspections on all vehicles are performed in compliance with state and local laws. Additionally, all vehicles are available for city inspections upon demand.

Vehicles and equipment are cleaned regularly. Drivers are required to check the vehicle for fluids, safety lights, seat belts and overall roadworthiness at the beginning of each workday. If the driver notices any problems while he or she has the taxicab, the vehicle is removed from service and delivered to the maintenance department along with a Vehicle Repair Order detailing the problem(s). A visual inspection is performed on all exterior and interior lighting to veriff that they are operational. The exterior and interior of the vehicle's windows are cleaned, the interior of the vehicle is vacuumed or swept out, and any debris is removed. Routine preventive maintenance takes place at regular intervals.
{
!
!
{
I
XXVIII
102
I
J
i
I.

I
i-
I
{.
l
I
I
I
i
l
i
In addition to ASC's on-site maintenance, there are towing agreements with several local companies to ensure quick response times in the event of a breakdown or emergency involving a taxicab.

Vehicle Inspection Procedures Including Problem Handling 'Without regulatory requirements, ASC has enacted and enforced rigorous vehicle condition standards that ensure that every customer will be transported in a clean, safe taxicab. The ASC Board of Directors has enacted vehicle age limitations similar to those imposed by the City of Los Angeles on its franchised companies. Furthermore, road supervisors, ASC's operations and marketing staff, and President all actively inspect vehicles to make sure that they meet the standards of the company. If a vehicle is found to have safety-related defects, it is immediately removed from service until the defect is corrected. Otherwise, drivers inspect each vehicle daily by going through a checklist of mechanical and cosmetic areas.

We acknowledge that the city may at any time inspect, examine, or test any equipment used in the performance of the Torrance Community Transit Program to ensure compliance. The inspections may take the form of vehicle inspections, ride-alongs, visual cleanliness inspections, inspections of records pertinent to the program operations, or other inspections as needed. These inspections will be arranged in advance with ASC so that adequate back-up vehicles are provided in the case of vehicle inspections.

Dispatching
Order Taking and Dispatch
ASC orders are taken, entered, and dispatched by Call Center Services, LLC (CCSI), located at 1141 W. Silicon Circle, Suite A, St. George, Utah 84710. CCSI operates a state-of-the-art call- taking and dispatch center for 16 different taxicab fleets in California, Ohio, Tennessee, North Carolina, Minnesota, Maryland, Texas, Iowa, Virginia, and Florida. CCSI's operation was developed by Egor Shulman, the primary author of ASC's own TDS computerized dispatch program, explained in further detail below.
t
I
I
I
I
I
¡
¡
i..
r
t
I
l
¡
i
I
I
{
I
ì..
("
j
i
I
i
{
XXIX
103
I
I
t,..
{
¡...

I
i
I
i
!
I
CCSI - Call Center facility at St. George, Utah
All ASC taxicab ordering telephone lines ring at CCSI. Calls are answered by a well-trained staff of 106 courteous and thorough Customer Service Agents (CSAs). CCSI also employs 18 supervisors and managers, and 30 dispatchers. CCSI averages about 15,000 telephone calls per day, including information calls, and dispatches about 9,000 orders per day.

CCSI's facility was designed with multiple redundancies to ensure a constant connection with ASC's TDS dispatch computers in Gardena. Data and voice transmissions are carried over a dedicated point-to-point T-l line between the two facilities. This connection bypasses most of the Internet, including Los Angeles' One V/ilshire building, the west coast hub of the Internet, meaning that occasional interruptions on the Intemet are far less likely to result in communications failures between St. George and ASC's headquarters in Gardena. The facilities are also connected through a backup T-1 connection, provided through a separate vendor on an entirely separate backbone. An additional backup satellite connection provides a third level of security.

CCSI's Advanced Phone Switch
CCSI utilizes an advanced PC-based, Interactive Intelligence (ININ) phone switch. This switch automatically records all incoming calls, converting each to a .wav file that is easily located and listened to, without the need for additional software. The Automatic Call Distribution functions of the Interactive Intelligence switch are second to none and allow full resume-based routing to call takers based on call type, and the skill set necessary to handle that type of cali. This allows more basic calls to be routed to newer call takers, while more complicated calls, such as orders made for multiple trips by medical accounts, to be routed only to senior call takers.

I
XXX
104
Ij
I
t
I
i. .

I
I
I
:
t
I
{
I
i
i-
1 i
As a call center management tool, the Interactive Intelligence (ININ) switch offers many of the latest features, including real-time displays showing all necessary information related to call taker status and calls in queue, as well as the ability for call center managers to listen in on calls, and to join them when necessary.

Call Taking and Order Entry Process
CCSI developed a new'Windows-based interface as a front end to the TDS dispatch program. The Windows interface allows for the introduction of a number of technologies in the order-taking process that reduce both the time it takes to place an order and the incidence of errors.

The entire call taking process is an interview between the customer service agent (CSA) and the customer. In most cases, the questions are scripted for the CSA on the computer screen, with possible answers in drop-down menus. This enables answers to the scripted questions to be entered accurately and quickly with mere clicks of the mouse, and without the need for typing' For major accounts such as Torrance Community Transit Program, CCSI makes extensive use of Flash tãchnology to guide the CSA through the specific rules and restrictions on the account. These appear on pop-up windows when the account information is entered or when the phone switch reðognizes that the customer is calling in on the dedicated Torrance Community Transit Program telephone line. Also, the use of these Flash pop-ups makes executing program rules simpler. Each *oikduy, when the CSA logs in for the first time, if there has been any change to a program rule, or any new necessary training, the CSA must first pass-through alerts before he or she takes the first order.

An overview of the order entry procedure is as follows:

1. The phone switch distributes the call to the correct CSA based on the phone line dialed and the qualifications of the CSA.

2. If the caller has placed an order before, the caller's caller ID prompts a screen pop of the previous order information without the need for the CSA to request the caller's phone number. The system also offers the CSA a drop-down menu with the last ten previous pickup addresses for the caller.

3. If the caller is placing an order forthe first time, the CSA is guided through a series of questions to gather the necessary order information quickly and accurately.

4. Once the order is completed, the order information is instantly exported into ASC's TDS computers and dispatched to taxicabs by way of the GPS-based closest-cab bid system.

Below is an actual Order Entry Screen used to enter atrip request before the CSA begins entering an order. When a call taker or Customer Service Agent (CSA) enters a caller's telephone number, if this telephone number is recognized, the customer's previous order information immediately appears on the screen. Pickup and drop off locations from previous trips are displayed and may be changed or reversed in an instant. This information is often accurate for the current call. ¡
I
I
L. ..^
'..:

I
1 I
ì
ì
Í;- '
j
{
l..,
t ''.
t
I
i
i
r,- '
I
i..
t"'i
I
{
I
,i
I
I
I
I
XXXI
105
I
i,
I
:

I
I
I
j
{
i
j
I
I
(
T.

I
I
I
!'
I
:

Ì,.
r-
I
I
!
r
i
Picture Above illustrates an Order Entry Form
For a typical order, the following shot shows the final screen as the order is being entered. Notice the script at the bottom for the CSA to alert the customer how many minutes it will be before the taxicab has arrived.

I
I
1 Gær¿llnlo
tucr:fd ariã cRentl: lrþ l¡pe: fFPAss ¡
BârpPðþ: f--IP¿ss: NamE tFirsl Læl):

PiekupMdrs lnlo
Dæ lÇæ'¿d íînoro6¡ rm. isl¡ã'Pî
Phone E: [- ' - en. l----
BaiinationAddræ lnlo
,Appr T-- T--¡ rime: [--*
Phone[:[ -
- trr f--'-'
Loc lD: [- Loc lo: [---*-
Skeel E
Slreèl
Crty
ApVUnir: [-- Stroct B: l- Apt/UnÍ: l--
5trêel:

T"- State: I cily: stale: f
ZoreÉ; ["'^- X zones: f- I x
Comm¿nls
Miscellaneow lnlo
Àequrrl"¿gy' l- VIPTdP
Person To See: f* POD Bequùed
T ConfimTr¡p
C¡llfl: f--- 0
S Escorlç T---
Odginal Due:
5ìðlF:

EnteÌedDale:

Confìrmed al:

TDS È; 0
Enìered gy:
bv: T_--
Pdeing
Milæ:

Est FaG:

T--_î
Tso¡o C¿llBate $ootl
HELLO, HOW CAN I HELP YOU.

Fleet Uær lD: 1030
Fl0=PREV-ADDR FIF5=SENDF l=A¡¡l
tliTrip Entry Mode: INTERVIEV/ CALLS 0N HOLD: I x
XXXII
106
i
Slmd ü:
5lËût
cil$
Zoc í: l-
Apuur¡i T- Ì
Fi¿Uû
M¡rcêtrôrFü lrlo -
Ecqsrl.d 8y: I
Pasø lo Scc:

U E¡cortî
0rlgindDG
St¡lu!:
tr*acd Oaa I
CØfrnÈd èt I
s¡"a ¡, @- Adrurfr f-
9bc.i: IIoBRANCE BtVo
î)y: tîoBBAì.¡ce
--l lïõF sra" lõa-
Zm* fffi- tiæ- liõññ.ñMFõã' rr
lToBBANcr 0TY HALL

LOS ANGELES COUNTY
[-- sr.ro, [--
x
I
I
!
I
i
I
t
'Cm¡t¡ - -
Þ)<
I
MAPLE .AVT PASSENGTR AI MAIN EI.¡IRANCE
f- vrP Trþ
f- POD Bc+úcd
f- Cørlim Trip
C¡I[; f 0
ros l, l-*--*---õ'
tnracdBy I
bt
I
I
i
I
Mlþr
trt F¡to:
f o orivho lirc;
gO00 CCRàlr: l- ¡o.oo

MUII CADS
We should be lhere in 10 To 15 Minutes.
(lnterview Complele. Press <F5> lo save call informalion.) t
t
AtÎ
ln*dy
CCSI's ordertaking system contains hundreds of features that facilitate easy and accurate order taking. While these features are too numerous to mention here, a couple of them are worth noting.

First, CCSI's system recognizes bad addresses. After 27 years of taking orders, our geo-database is extremely accurate.

I
I
!
:
i
XXXIII
107
i'
I
t.. ..
i
I
1 :
:
1 i
i-
I
I
i
i
I
!
t
i'
I
I
{
i
I
The following screen shot shows the point in the CSA interview at which the system recognized that the address was incorrect. Words in red on the lower right tell the CSA that there is a problem that needs conecting.
i
i
I
r--
I
i
I
!^'
i
I
I
¡
I
I
l-
I
I
i--
Ì
i
I
I
I
I
i
J
I
ciry: mNcBEActl - iLB- srare
Zores: F6l lszltiLlowcõBÊlDõB
r l¿oo
.----.-
Apt/Unil
5ùæt: ST
ü
1 2
4 6
7 Ð
200
æ0
2Bg
200
æ0
zu
æ0
200
800
lST ST
W 1ST ST
E tgt sT
w rsI sl
E 1Sr 5t
STATE HIçHVr'AY 1
SÍAIE HIGH\YAY 1
STAIE HI6HWAY 1
15f ST

STAL BEACH
Los AlrGftEs
ITM6 BEÀCH
5A}¡ PTDBO
tos A¡¡GELES
MLI¡INOTOM

SEAL BIACH
LONû BEACH
LÚN6 BEACH
CA
CA
CA
cÂ
CA
cÀ
CA
CA
CA 33ffi s
IS THE PICKUP ADDRESS?
90740
9001 2
9mo2
90731
9r)012
90744
90740
Ft0¡PREv.AÞ0R FI
6emrollrlo
rteu [ã ni lã crenr [: 'rrþ TypÊ fP fAss -:J
neroeat¡t [--fP*¡r N¡m(Fi¡stLa¡tì: I
PirJ<.upAdúæ lnfo DstinalionAddræs lnfo
Ðæ; lwd"*d.y l1ti30r05 ¡ tæ: [õfãFú- ApfÈ T=-¡ Tim: [-
-'
Phm Êxt: p¡o*t' f"_--- E¡t: [-*
t*to: [----.-_
Sfrea Í: f Apì/Unil: I
Slreet
C¡lt4 l_- state l-
ZmÈ: [* X
Col]ìMlr
Mbcell¿rem
Bequesled By
Pers To See
$ Esorlsi
Orbin¿lDw;
Statw
Enlered oèle:

Cor¡f¡mod ¡l;
C¿ll $:

TDS $:
l- VlPlrþ
l- POD Bequired
I- Conlùmfrip
f*_- o
Entered Ðr:
by:

BicÌng
Milæ
Est F¿rq
T-*û
[- rs.m $0.00
Address Not Found Poss¡ble Matches are shown
AbOVê
Fleet Ljser l0: 1030
XXXIV
108
i'
I
ì
(
i
I
r-t.

I
ì
1 i
I
!
I
I
t,,
I
I
i
l
l
r--
I
t
t*'
t
I
i
t
I
I
r"
I
i
{
I
I
i
I
I
I
I
i
I
f
t -':
{
I
I
¡
I
I
i
Third, CCSI's dispatch system is designed to empower CSAs to ariswer passenger questions quickly, without the need to put the customer on hold. One example happens where a customer calls back to find out where their cab is. The system already recognizes the customer's caller ID and prompts the CSA to ask if they are calling about their existing order and would they like an ETA. The CSA is automatically provided with amap, showing where the assigned cab is in relation to the pickup address, a list of the events, so that the CSA can see what time the order was accepted by the taxicab, and an estimate of the ETA.
i ¡er f- ¡!.rJr T- : nt f-- ¡¡¡* l--
cdâå f--õõõ
Is TF{IS À RESIDENCE oR A BUstNEss?
: t¡i T-_
Fæi*¡irrã.'iî¡¡
¡s
zar. f-
: o*bló
¡nr f--- ¡r.
rø to f---
¡rþtoh 'f PoDna¡.d
radr T ffiló
op¡o* l-- cr¡. f-----T}k lo¡r f------Tro¡os f- t,tr.r f- c¡*'¡¿¿ l-- * f-
r----î
I--l0.õ
lþfF
f- i.þrf
tu fitrE-l'iã¡r'lr-Fiffi' nær. f- rr l--
bro: | lvoxsl
,e f- T-¡ rr l--
l-- ' e" f.-_ f* ¡¡. F-X ¿t,rf f-..-__-X
x lã- o.r *
CÂl.l.S ON llol,D: O l- xl: lrip Intry Morlo: lNll-RVlf-W r $pfÊ
Mtn0
c¿ø+ f---ìññ'
lS THIS A RESDENCE OR A BUSII.IESS?
I
x
¡¡* f-
r*, [-
â¡üh T-
o,¡troÊ
o.*Jri^tu lú
At¡{
T---õ
r--6õd
DÐ. pi;ffiÇfiim-ltalEF
¡r** [- s¿'T-
m¡e l--FF---_
l¡da J ^r.M
I
¡¡ f---
llskl
t øo. l---**t [-
Pgolosd - f FoonÊi*d
r[dr f- T CûtuÌ'þ
stu ¡osr f-----î
¿¡,¿o* J-- sddoy f-
o¡¡¡¿¿* l-- ,, f-
c¿r l---------T
,' 0r.¡lú
, hlc Èl?5 cbrr I
;"-f-- xäF¡¡r*Ì
rd¡rF Fã6-¡
næP..t ¡?:ì-¡äI
zmr: f* X z*r l--
o, F* Eu l--
f.^l I 5 oil ll(}l D: I :x' Irip [nt.y Moda: lNll.Rvll.w XXXV
109
i
i
i
t.
,
!
1 I
t.

The following two screen shots show what the order taker sees in this situation.

I
]
l'-
i
T..
t
{
I
f-
I
I
¡
I
I
t'
t
. ¿:r<,t( \f
)
¡
l
i
t.
t.

I
t..,
'¡'-
'Í!
,#,
.,4\
I
t
i-
i
I
r'
I
t.
1,.:

I
I
w¡r I
. M!ÈåEdlþ!&t!'
: rø¡tlõiõ- rÞuú|¡€s I
'r"ræ Iõ'õ-
As can be seen from the above description, our system has a number of built-in safeguard features for handling calls that represent significant benefits, including:
¡ Immediate dispatch notification of a potential problem or delay with a trip. o Creation of full records for immediate and future review by managemenü The ability to immediately recapture and recreate a trip history in the event of an inquiry, complaint or need of verification;
The capability of filing advanced reservations into a pending call file and automatically recalling those trips and dispatching them at pre-determined times; ccc
c
c
ñlq
0000
(
I
¡
I
{.
a
a
I
I
I
r:-
I
I
I
i-
i
(
k FË;¡¡- fi-ãiul '- fdrffib*.|ffi-' r¡..f*bro, lããgìæ- Fõõ¡6dtÃfæ-'- øâ-. f-----ä-õ
r-----Drsr---rsã
T-rî'trãúmñFçõõÌrd--rìræ¡¡fãF
æ ff ¡fS- ryr l--_-r.- [--- !æÉ{b} rõffi-- fir6'¡fn-õt- rorp fFñßî-ã,¡æÞ lFÞ¡te¡i! i
e¡cry l----îffiv f-__
f¡------" 4t f-'
fwna üil r* te
fõ- tffifffi---.-- r
f---:õõ
I----86
f l)\ I ¡ tttt: <rl'\2 t
XXXVI
110
o
ì
{
'''
I
I
I
I
I
I
I
I
I
I
f
I
I
I
1 i
I
I
I
I
I
I
I
Automatically flagging of potential problems and alerting dispatch to a potential problem before it becomes an inconvenience to a customer.

Dispatch Process
After the order is entered, it gets to the taxicab and the driver via ASC's proprietary TDS dispatch system. TDS is a'Windows-based dispatching application created by National Taxicab Service (NTS). This application has proven itself reliable and resilient over its many years of 24-hour daily operation. This system has been extensively customized by one of the original programmers who is to this day contracted by ASC.

TDS automatically dispatches more than 90Yo of all orders without further human intervention after the order is entered. Once entered, the pick-up address is tagged with latitude and longitude coordinates. Drivers seeking orders indicate so in their taxicabs. Vehicles are equipped with tablets that serve as Mobile Data Terminals, and Global Positioning Satellite systems. Based on the vehicle's distance from the pick-up address, the driver is offered several nearby calls to choose from by bidding. When the bid window closes, all bids received from drivers are tabulated for distance from the pick-up address and the amount of time the driver has been waiting since his or her last trip. The trip is awarded to the taxicab that is closest to the order, with some extra distance credit given to drivers who have been waiting a long time for an order. This process is completed within seconds of the order entry.

This efficient, speedy method of dispatching has enabled dispatchers to focus exclusively on less than I0o/o of orders that are not matched to vehicles automatically. These orders are called "exceptions," and customers who might require special considerations are accommodated as a priority. The task of handling those calls that are not routine in nature is made easier by dispatch "exception" screens that are intuitive in their operation.

The following illustration is a reproduction of an actual Exception Screen, which constantly displays all trip requests that require human intervention. This screen is kept current by the system and allows the dispatcher to quickly resolve these trips. t
:
t
f'
i
{
I
I
r.'
I
I
{
I
I
t,
{'
l
I
I
i
i
,'.
i
I
i
I
XXXVII
111
ä7Ûr
8712pn6
IN g
5mfæüUmila
rôr7N S€ruLWO.-
rffiAw¡roN È.
æ?s BraDbÀ
MW12læærffiràoPãMWtzlæærw12lP
1trræ
rf!æ190lCræ
N
8ED r NtÊD at@t ÈÊasE
Snllñ.t|ffioqRsro8066AETl
ÍBS,fLOBU
trrL
13? ág9 tsffiØgrgy7æ
!
!
a
i'
l.
:.
:

I
I
{
i
I
:
i
r"
I
¡
!
I
t
{
I
I
L ..

I
I
¡
{
Exception Screen
Dispatch Technical Details
Radio frequency communication is achieved through an Ethernet network to a custom-built Remote Nãtwork Controller Extension (RNCe) and a pair of redundant Internet Protocol Network Controllers (IPNC) supplied by lPMobileNet, Inc.

These units are connected by both land line and microwave circuits to base stations at several sites in Los Angeles and Orange counties, making it one of the most extensive radio coverage "umbrellas" in the nation. These sites include Mt. Lukens, Signal Hill, Pleasants Peak, Mossbank, and Oat Mountain. These base stations provide fult-time wireless connection to our vehicles throughout our contract areas.

Vehicles operating under this agreement feature Google Nexus 7 Tablets that run on the Android Operating System. The application, including the graphical user interface, has been designed from scratch by TDS. The new Google Tablets, pictured on the next page:

XXXVIII
112
:
t.'
I
I
I
I
.Ì
a,
I
i
i_-
r"
i
ì
r
ì
i
I
i-
i
I
I
j
("
ì
,
ì
I
I
,
i
I
l
ç^
i
1 I
r-
I
I
{-
!
Ì
I
t- ...
t--'l.

I
I
i'
These features allow us to custom-program these tablets to accommodate upgrades and new features. The tablet color screen displays only those forms and control buttons that are relevant at the time of use. For example, when a taxi is in route to a dispatched pickup location, only the necessary functions ("soft buttons") and display data are on screen. As the trip enters a new aspect, the soft buttons and display elements change appropriately. In addition, each screen features large, colorful buttons to reduce distracted driving dangers.

All tablets are equipped with a magnetic strip card reader and QR scan system that allows each vehicle to accept òredit cards and other paperless payment technologies. ASC accepts Visa, MasterCard, American Express, Discover, the QR code cards issued by Torrance Transit for this program, and MJM QR code cards.

Dispatch DaTa Storage
Each of the features we have described, along with hundreds of others, becomes a peÍnanent part of every order entered into the system. This information can be accessed within 24 hours and used for several analytical, reþorting and management evaluations.

As previously mentioned, TDS records, timestamps, and saves all information and events generated during the course of a call. All information entered into the system, everything a driver does, and every response to every event or occurrence is captured on logs maintained in the dispatch system. This internal database has three major functions:
;'l(r'i l',rrsi.íìil
. ì,:,i lltt::: I1.. l ': i
.irr,;' l'i' 1';¡'-i
,r,': (liiiì15ì
i'/'ìlttrr
f',i:;':;r.'ti(tí-!l
;". ,'\l ,,1i,,'ll l)r\ ,! i,Â)( {)[Jli:lì01'l I cAl ì ol.J I f'l<rr¡r: 2{l:l i()vii'll rii.¡!l flì t)iÌ i':;, i
i ¡
.r
¡ ¡r i,,l {.)ìvi [) i) ] Íl(r l.ì I /rl'l I 1ì
Dosi:

I I rit, /\r,,,t
X)OilX
113
i'
l
I
I
I
I
I
I
ì
t
a It serves as the core of the dispatch system; data from various tables are joined and drawn together to automatically dispatch calls and provides information to operators on a real' time basis.

Call information and history is retained in separate database tables for 24 hours in an "online" state. Operators may query these tables for pending and day-old calls, vehicle and driver status, and a number of other timely points. Vehicle, driver, operational, and client information is always availabie and can be updated by management personnel at any time.

Finally, every moming just after midnight, the TDS database prepares a number of export files which are sent to other servers which provide storage, analysis, lookup, and reporting functions.

Instant information about past calls is available at every Windows workstation throughout the company via a 4Gl-based form which permits office personnel to extract and print call information at their desks. In addition, all call and system information from TDS is imported into our data warehouse.
a
r
'i
I
i
i
I
I
t.. -
!
i
i
i
!
{
I
t-..
{
ì
I
t(
\
a
I
I
1'.,
]
I
I
I
I
i
ì
ir
I
I
XL
114
l
i
I
i
I
t!
t
i
I
{
Section III - Work Plan for Each Required Task
Training Programs, Drug and Alcohol Programs, Anti-Harassment Training Safety and Training
ASC's standards concerning driver safety records are excellent. ASC's driver training program, through which all ASC drivers must pass, is conducted by trainers, all of whom have been certified by the National Safety Council as Defensive Driving Course (DDC)-IV instructors. As such, they have been cerlifîed to teach independent contractor drivers a complete course in defensive driving.

The following driver training program outlines provides an overview of the material covered when new drivers receive their initial training. Taxicab drivers must successfully complete the following:

Map Reading. Drivers learn how to get from point to point using the Thomas Brothers Mapbook (which is integrated into ASC's computerized dispatch system). Drivers leam many points of interest, including hotels, places of entertainment and parks, and how to distinguish between streets of similar names. The instructor emphasizes skills in identiffing alternate routes to and from a location, and identi$ing the most direct and fastest routes, and which routes to avoid depending on conditions. a
a
a
o
a
a
a
i
I
(.-,_
I
I
{
{"
I
,:.
t-
I
lt
t-
{-
\
I
!
I
t
t.
l
I
I
I

1..,,.
i
I
I
I
¡
i
I
f-
I
t. :-
í-
I
!
!
a
a Taxicab Rules and Regulations. This class covers the rules of the various cities that the driver drives in. Among other rules, drivers learn to identify the boundaries of the areas in which they are authorized to provide taxicab service.

Computerized Dispatch System. Drivers learn how to operate the Mobile Data Terminal/tablet in each taxicab.

Company policies, procedures and paper processing, and Dial-A-Ride/program rules and regulations.

Driver Safety and Traffic Accident Procedures, which is taught by NSC DDC-IV certified trainers.

Unlawful/Sexual Harassment Training for Independent Contractors Customer Relations is taught by a member of our Marketing Department who explains how to treat customers and develop business.

Sensitivity Training. The day ends with 2 hours of Sensitivity Training, discussed below Behind the wheel training with an experienced driver
Senior and Disabled Programs, also known as Dial-A-Ride Program Training. All drivers must complete comprehensive training on the various Dial-A-Ride programs and rules on how to service XLI
115
i
I
I
Ì
I
I
,
L.
):

J
t.
¡
I
i
different types of orders. The drivers must leam the hours of operation, types of payment and they receive a training manual for their records once they complete the course. A Dial-A-Ride attribute is given to drivers who complete this training.

Sensitivity Training Program
In addition to the above, all ASC drivers are required to attend the company's Sensitivity Training Program that deals with the issues that can arise when working with individuals with various disabilities and how they overcome the obstacles to mobility. The program teaches drivers exactly what type of assistance individuals may or may not need. It also addresses the feelings and frustrations commonly experienced by people with disabilities and prepares the driver to deal with them. The training program is developed around two main topics:

1. Understanding The Capabilities and Needs of Special Passengers. This course ls on videotape and is broken down into eight modules that are viewed individually. The modules include:
a) Spinal cord injuries, strokes, and other mobility impairments; b) Mental retardation and autism;
c) Vision impairments;
d) Hearingimpairments;
e) Neuromuscularconditions;
Ð Epilepsy or seizure disorders;
g) Alzheimer's disease; and
h) Conditions related to aging.

When each module has been viewed, the drivers discuss what they have learned and any past experiences they may have had. This course also teaches the procedures to load and unload wheelchair passengers into and out of our vehicles, proper securement of wheelchairs using the 4-point tie-down system in vans, and how to use the vans' wheelchair ramp properly. The course also instructs the driver on techniques for assisting passengers using scooters, walkers, canes, and other mobility devices.

2. Communicating With People with Disabilities - This course is on videotape and discusses the different methods of communicating with people with disabilities. It addresses the feelings and frustration people with disabilities experience in communicating with other individuals and how to effectively communicate with them.

The continuing education of employees and drivers is an essential element at ASC. During our initial training program and throughout the on-going training process, special emphasis is placed on customer safety and customer satisfaction. Next to safety, the most important thing we do is ensure that the customer is totally satisfied with the service we provide.

Applicable retraining and refresher training for all personnel is an important element in our on- going training program. In-service and classroom training are provided through safety meetings.

All drivers who have been involved in minor chargeable accidents must attend a four-hour it
t.
l"
I
I
i
{
1 \
(
I
I
l
I
I
I
l
I
I
I
("'
ì
i
!
1 i
XLII
116
i
¡
t.:
\
I
I
i
i
i
I
t"
I
1 ì..".

I
t'
I
Saturday defensive driving course and safety program. Drivers who have committed major safety violations, whether resulting in an accident or not, are removed.

ASC's Preventive Safety Program represents management's commitment to providing a safe and effective transportation system. This program provides a systematic review of the hazards involving vehicles, machinery, the environment, and people, and taking planned and enforced preventive action to avoid identifiable hazards. The overall safety program is condensed in this summary to provide an initial understanding of key programs and how they will apply to the service.

It is the responsibility of the Training Manager to oversee and implement the Safety Program by:
i. Establishing and enforcing appropriate safety regulations, rules, otders, directives, and emergency procedures for both on-going and temporary hazards as they occur; ii. Monitoring transit and other industries' safety solutions to improve or enhance safety; iii. Identifuing causes of hazards or accidents through investigations, reviews, and analysis of accidents andhazards, for continual training material review and improvement; and, iv. Acting upon findings to incorporate aggressive and effective hazard controls into the safety and training program.

The primary goal of the Safety Program is to reduce the frequency and severity of accidents by positive implementation of the program. Measurable safety improvement goals have been established and resources allocated to assure timely and cost-effective accomplishment of these goals. Specif,rc goals of the Preventive Safety Program are:
i. Reduce accident frequency rates;
ii. Identiff the cause of accidents to eliminate or reduce repeat occuffences; iii. Establish controls to prevent catastrophic accidents, fires, or other high hazard conditions throughout the system;
iv. Assure ready access to state-of-the-art technology to minimize injury potential to employees or others;
v. Determine the simplest and most effective solutions to accident prevention problems; vi. Measure Preventive Safety Program results to best verifu forecasts of annual cost savings as the program is conducted and as new safety measures/controls are made operative.

In addition, ASC employs a full-time chief accident investigator who promptly responds to accident scenes to ensure the safety ofour drivers and passengers.

As a further example of our commitment to safety, we are the only taxicab company operating in the South Bay arcathat requires bulletproof safety shields and cameras to be installed between the front seat and the back seat. Given that taxicab driving suffers from one of the highest homicide rates of any profession, it was important to ASC management to impose this rule for the safety of drivers.
('
f
I
i
{"'
I
1 L
t'-
I
i
I
I
t"
t'
I
t.

I
'
!.
{
\,
i

1. -ì
t-
I
í
I
,t
¡
I
I
I
XLilI
117
1 I
I
ì
!
1 !
I
i
The designated Safety Manager for the Torrance Community Transit Program is Jovan lvosevic, our Corporate Risk Manager. Mr. Ivosevic will be available to report to the city safety issues and accident statistics as requested. He can be reached at (310) 851-5004' Drug Testing
ASC complies with the requirements of the Drug-Free Worþlace Act of 1988 (49 CFR Part 29); California Government Code Section 8350 et seq. (Drug-Free Workplace Act of 1990); California Vehicle Code Secti on34520.5; and the U.S. Department of Transportation "Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations" (49 CFR Part 655). Since these rules are periodically revised and amended, ASC also revises and amends its policy accordingly to maintain compliance.

Drug and Alcohol Testing of ASC drivers is performed under a contract with Norton Medical or a similar professional, approved firm specializing in drug testing. Drivers are tested (l) prior to receiving permission to drive for the first time, (2) annually prior to their permit renewal, (3) when involved in an accident, (4) for cause when drug or alcohol use is suspected, and (5) randomly in accordance with federal guidelines.

The drugs that ASC currently tests for include marijuana, cocaine, opiates, amphetamines, and phencyclidine. An initial drug screen shall be conducted on each specimen. For those specimens that are not negative, a confirmatory Gas Chromatography/Mass Spectrometry (GCÀIIS) test will be performed. The test will be considered positive if the amounts present are above the minimum thresholds established in 49 CFR part 40.

Tests for alcohol concentration will be conducted utilizing a National Highway Traffic Safety Administration Q.{HTSA) approved evidential breath testing device operated by a trained breath alcohol technician. If the initial test indicates an alcohol concentration of 0.02 or greater, a second test will be performed to confirm the results of the initial test. An employee or driver who has a confirmed alcohol concentration of greater than 0.02 but less than 0.04 will result in removal from his/her position for eight hours unless a retest results in a measure of less than 0.02. An alcohol concentration of 0.04 will be considered a positive alcohol test and in violation of ASC policy.

An authorized independent clinic or laboratory conducts all tests and collection of samples. A strict Chain-of-Custody is enforced on all tests including the use of a Medical Review Officer before any results may be reported to the company. Tests are to be conducted within a specified amount of time from notification that a test is required. Any employee or driver that has a confirmed positive drug or alcohol test will be removed from his/her position, informed of educational and rehabilitation programs available, and evaluated by a Substance Abuse Professional (SAP). A positive drug andlor alcohol test will also result in disciplinary action up to and including termination.

ASC agrees to produce any documentation necessary to establish its compliance \Mith the above- mentioned statues and permit any authorized representative of the city or any other governmental entity to inspect the facilities and records associated with our drug and alcohol testing program as required by statue.
a
J
I
i
L.
(:

I
I
I
I
I
t.

I
ì
!
i'
I
I
{
t-
l
{-
I
I
I ...
{
I
i
I
I

1..
t"
I
i
I
i
t""
i
XLIV
118
I
L.

ASC will submit quarterly drug and alcohol testing reports to the drug and alcohol consultant designated by Torranc". ÁA¿itiónally, ASC will submit an annual report to the designated drug and alcohol consultant'
Attachment A of this proposal is ASC',s Drug and Alcohol Policy.

NTD Reporting
ASC has experience preparing the NTD reports through its work in the cities of Artesia, cudahy, and South Gate. AsicompilÃ most of the NTD data from the Operations Department. They keep an accurate count on the ïehicles operating for a city's transit program by assigning computer attributes on the vehicres, computer and running monthly reports. our clajms Department keeps a record of all of our accidents and cities ur" noiifi.d in a timely marìner of incidents so they may be reported in the NTD rePorts.

Cure Notices or other Written Notices Regarding PoorÂJnsatisfactory Performance ASC has not received any cure notices or written notices regarding poor/unsatisfactory performance during the past three years'
Transition Plan
ASC is the current service provider for the City of Torrance. If selected, the only transition we anticipate is the implementation of MJM QR code passenger cards if the city chooses this option' The transition to obiaining new cards can b-e u".o*þlirhed in 30-45 days. we would need 15 days to reach out to the existing customers via mail, phone, or in-person and then another 15-30 days to have the cards mailed to the City of Torrance'
Description of Preventative Maintenance
please see the ..preventive and Routine Vehicle Maintenance Programs Including Problem Handling" section of this proposal.

Section IV - Price ProPosal
ASC is submitting two different price proposals for the Torrance Community Transit Program' The second price proposal contains the ånnual costs for the program should the city implement the MJM QR code sYstem.

ASC certifies that the foregoing prices are valid for ninety (90) calendar days from the proposal due date, and that these wil-i Ueitte prices maintained throughout the contract period. ,ì
I
I
i.
{
i\
I
,i
\
i
t-
tl
I
'I .
i
XLV
119
Our per trip calculations are based on the meter rate per trip. The average Dial-A-Ride/Senior Taxi trip is 5-miles, we estimate the taxi meter rate cost per trip to be approximately $35.65.

Similarly, a 5-mile trip serviced by a Dial-A-Ride Lift equipped vehicle would cost approximately $60.65 per trip. These taxi rates are inclusive of the following: flag drop fee, per mile cost, and meter wait time. cost is based on the size of the city and our experience operating in similar-sized but more densely populated cities of Carson, Lomita, and Hermosa Beach.

The Dial-A-Ride/Senior Taxi Per Mile Cost covers both the per mile cost of $2.97 and the meter waiting time (15% of the meter). The Dial-A-Ride Lift Equipped Vehicle Per Mile Cost is inclusive of the per mile cost, meter waiting time and a $25 pick up fee. We kindly propose that the city adopt a $25 bonus for wheelchair van trips to properly compensate our drivers for their efforts in loading and offloading and safely securing passengers in the vehicle. This calculation has been factored into the Dial-A-Ride Lift Equipped Vehicle Per Mile Cost in both proposals below.

Cost Breakdown
To furnish the Torrance Community Transit Program described in this proposal, the Contractor would charge the following rates:

Proposal 1
Variable Costs:

F'ixed Costs:

Services - Per Trip Price Quote
Dial-A-Ride/Senior Taxi Per Mile Cost: $4.03
Dial-A-Ride Lift Equipped Vehicle Per Mile Cost: $9.03
Total Annual Variable Costs: $396,401
Services - Per Trip Price Quote
Startup Costs: N/A
Admin Fees N/A
Additional Costs:

Flag Drop Fee
$3.10 first 1/9 mile
($4836 per month)
Total Monthly Fixed Costs: $4836
XLVI
Total Annual Price (12 Months): $454,433
*Totals based on 18,720 trips per year and 7,718 miles per month 120
Ì
.\.

I
l
I
Proposal2 (Optional)
'We propose the city implement the MJM QR code card system. The first year's cost will include a one-time $5,000 r.t rp f.. for the MJM QR Code Card System and an annual fee of $5000 ($416.67 per month). Should the Torrance Community Transit Program receive new applications or requests for replacement cards, there is an additional fee of $5 per card. 'We estimate an average of $55 per month (11 cards) for the MJM QR Code Card Fee; this number is based off of the uu.rug" fo. similar-sized but more densely populated cities. A breakdown of the MJM system and costs may be found in Attachment B of this proposal.

Variable Costs:

Fixed Costs:
j
j
ì
i
I
t
I
i
I
!
a'
I
I
!
Services - Per Trip Price Quote
Dial-A-Ride/Senior Taxi Per Mile Cost: $4.03
Dial-A-Ride Lift Equipped Vehicle Per Mile Cost: $9.03
Additional Costs:

MJM R Code Card Fee eW Cards
$5 per card
(Approx. $55 per month)
Total Annual Variable Costs: $397,061
Services - Per Trip Price Quote
Startup Costs
MJM Set- Fee
$s000
MJM QR Code System: $5000 per year
Admin Fees N/A
Additional Costs:

Flag Drop Fee
$3.10 first 1/9 mile
($4836 per month)
Total Monthly Fixed Costs: $5,669
i
I
t.

I
I
Total Annual Price (12 Months): $465,089
*Totals based on 18,720 trips per year and 7,718 mÌles per month XLVII
121
i
I
l
Cost Effectiveness
Taxicab paratransit is a more efficient Community Transit model for most cities because the city is only paying for transportation that is being used by the customer. In traditional paratransit models, typically operated with dedicated buses or shuttles, the city pays for all hours of operation, 'including deadhead time when there are no passengers on board the vehicle. In addition, riders using a traditional model are often required to share the vehicle and are inconvenienced by longer transportation times. In our taxi-based system, our vehicles are available to meet the service demands of multiple customers in the city concurrently and adhere to direct routes.

Passengers will have shorter wait times when served by a demand-responsive system with taxicabs. A taxicab Community Transit trip can be booked the same day without an advanced reservation. Based on our service statistics for the past three months, a cab has been on-site to pick up a passenger from one of our Dial-A-Ride programs, in under 20 minutes, in over 90%o of the taxicab orders we have received. By comparison, the City of Los Angeles Department of Transportation rates anything above 80% as excellent service.

As an example, passengers going to a doctor's appointment will have a better transit experience in a taxi because they will be transported directly to their destination and not taken out of their way as in the traditional model. They will be able to ride alone or with their caretaker, and best of all, they can generally be picked up only 5-10 minutes before their appointment. They will no longer have to wait for a shuttle to pick them up at a pre-determined time.

Under ASC's proposal, the city will not have to provide any vehicles for the Torrance Community Transit Program. The city will have five taxicab fleets with 750 vehicles at their disposal for the program. The City will not incur any vehicle capital costs which can be a sizable cost of the program. All the operating costs for fuel, maintenance, and insurance are included in the proposed trip price.
!'
f'!
¡
{
'l
rl
rl
i
î
¡
t
I
I
:

I
I
I
I
{
!
I
T'
i
Ì
!
I
I
I
)
XLVilI
122
i-
i
Ij
I
t
t__
ì
I
I
I ..,
ì
lt..

Attachments
Attachment B - Drug and Alcohol Policy
Administrative Services Cooperative, Inc.

I
t.

I
I
,
1 .,..
r'
I
t;I
r"
I
i
I
t
t
[.,.

I
i
l
{"
I
\.
i
L.."
i
ii.t.--
i-
I
I
.t
ti
J
I
t.-...
r-1..!.,i:.,
f "'
I
I
I
I
t. _.

Drug and Alcohol Policy
Effective as of 08/1612021
Date Adopted: [08/1 6 /2021]
Last Revised: [08/1 6 12021]
XLIX
123
I
{,
t.^
I

1. 2.
a
J.

4. 5.

6. 7.

8. 9.

Table of Contents
Purpose of Policy
Prohibited Behavior...

Consequences for Violations
Circumstances for Testing....

Testing Procedures
Test Refusals ............

Prescription Drug Use ..........

Contact Person.......

Covered Employees
.. LI
.. LI
.LII
LIII
!
I
\
{.
t.ìit.

I
¡
I
t
i
.1.
i*
I
l
I,
(
I
1tt'
I
I
{- ì
:
!..*.

L.-_
i"
i
I
;
i'i'{.,_.

I
I
r-
j
LIII
,..LV
, LVI
LVII
LVII
L
124
)
I
Purpose of Policy
This policy complies with 49 CFR Part 655, as amended and 49 CFR Part 40, as amended. Copies of Parts 655 and 40 are available in the drug and alcohol program manager's office and can be found on the internet at the Federal Transit Administration (FTA) Drug and Alcohol Program website
http ://trans it-safety. ft a.dot. gov/DrugAndAlcohol/.

All covered employees are required to submit to drug and alcohol tests as a condition of employment in accordance with 49 CFR Part 655.

Portions of this policy are not FTA-mandated but reflect Administrative Services Cooperative, Inc's policy. These additional provisions are identified by bold text.

In addition, DOT has published 49 CFR Part 32, implementing the Drug-Free Workplace Act of 1988, which requires the establishment of drug-free workplace policies and the reporting of certain drug-related offenses to the FTA.

All Administrative Services Cooperative Inc employees are subject to the provisions of the Drug-Free Workplace Act of 1988.

The unlawful manufacture, distribution, dispensation, possession or use of a controlled substance is prohibited in the covered worþlace. An employee who is convicted of any criminal drug statute for a violation occurring in the workplace shall notify Global Paratransit & Access Services no later than five days after such conviction.

Covered Employees
This policy applies to every person, including an applicant or transferee, who performs or will perform a "safety-sensitive function" as defined in Part 655, section 655'4.

You are a covered employee if you perform any of the following:
. Operating a revenue service vehicle, in or out of revenue service . Operating a non-revenue vehicle requiring a commercial driver's license o Controlling movement or dispatch of a revenue service vehicle ¡ Maintaining (including repairs, overhaul and rebuilding) of a revenue service vehicle or equipment used in revenue service
. Carrying a firearm for security purposes
For Administrative Services Cooperative, Inc, the only position classified as safety-sensitive is :
t
{
)
ir
i
l
f.

I
t
I
l
l.
r'- '
I
i
J
¡
!
I
i
l
i'I
t.

1.,._
ì
I
ì,
i
(
I
I
{
i
Drivers.

LI
125
The application of this policy to non-safety-sensitive employees is under company authority' All non-DOT tests (under company authorify) must be performed using non-Federal Custody and Control Forms and/or non-DOT Alcohol Testing Forms' Prohibited Behavior
use of illegal drugs is prohibited at all times. All covered employees are prohibited from reporting for duty or remaining on duty any time there is a quantifiable presence of a prohibited drug in the body at or above the minimum thresholds defined in Part 40. Prohibited drugs include:
. marÜuana
. cocaine
o phencyclidine (PCP)
' opioids
o amphetamines
All covered employees are prohibited from performing or continuing to perform safety-sensitive functions while having an alcohol concentration of 0.04 or greater. Under compâny authority, covered employees are prohibited from having alcohol in their system at.02 BAC or greater' All covered employees are prohibited from consuming alcohol while performing safefy-sensitive job functions or while on-call to perform safety-sensitive job functions. If an on-call employee has consumed alcohol, they must acknowledge the use of alcohol at the time that they are called to report for duty. If the on-call employee claims the ability to perform his or her safety-sensitive function, he or she must take an alcohol test with a result of less than 0.02 prior to performance.

All covered employees are prohibited from consuming alcohol within four (4) hours prior to the performance of safety-sensitive j ob functions'
All covered employees are prohibited from consuming alcohol for eight (8) hours following involvement in an accident or until he or she submits to the post-accident drug and alcohol test, whichever occurs first.

Under company authority covered employees are also prohibited from consuming alcohol during lunch periods, rest breaks, split shift breaks, or anytime the employee is in uniform or while on company business.

LII
126
I
Consequences for Violations
As required by the FTA, following a positive drug or alcohol (BAC at or above 0.04) test result or test refusal, the employee will be immediately removed from safety-sensitive duty and referred to at least two DOT-qualified Substance Abuse Professionals' Under company authority, it is a violation of the policy to have an alcohol test result at .02 - .039. This will also result in the employee's immediate removal from service and referral to a substance abuse counselor (SAC).

Zero Tolerance
Per Administrative Services Cooperative, Inc's policy, a covered employee who tests positive for drugs or alcohol (BAC at or above 0.04) or refuses to test will be referred to at least two Substance Abuse Professionals (SAPs) and terminated from employment.

Under company authority, an alcohol test result between .02 -.039 will result in referral to a substance abuse counselor termination from employment.

Circumstances for Testing
Pre-Employment Testing
A negative pre-employment drug test result is required before an employee can fìrst perform safety-sensitive functions. If a pre-employment test is cancelled, the individual will be required to undergo another test and successfully pass with a verified negative result before performing safety- sensitive functions.

If a covered employee has not performed a safety-sensitive function for 90 or more consecutive calendar days and has not been in the random testing pool during that time, the employee must take and pass a pre-employment test before he or she can return to a safety-sensitive function.

A covered employee or applicant who has previously failed or refused a DOT pre-employment drug and/or alcohol test must provide proof of having successfully completed a referral, evaluation, and treatment plan meeting DOT requirements.

Reasonable Suspicion Testing
All employees shall be subject to a drug and/or alcohol test when Administrative Services Cooperative, Inc. has reasonable suspicion to believe that the employee has used a prohibited drug and/or engaged in alcohol misuse. A reasonable suspicion referral for testing will be made by a trained supervisor or other trained company official on the basis of specific, contemporaneous, {-'
I
I
ì
I
l':
t
I
I
i
I
¡
I
I
l
I
t.

I
I
I LIII
127
I
!
i
i
:.

I
t
I
I
l
Ì
I
I
f-
I
I
I
I
I
t.

I
articulable observations concerning the appearance, behavior, speech, or body odors ofthe covered employee.

All employees may be subject to reasonable suspicion drug testing any time while on duty. Under FTA rule, safety-sensitive employees may be subject to reasonable suspicion alcohol testing while the employee is performing safety-sensitive functions, just before the employee is to perform safety-sensitive functions, or just after the employee has ceased performing such functions. Under company authority, all employees are subject to reasonable suspicion testing for alcohol any time they are on dufy.

The company will be responsible for transporting the employee to the testing site.

Supervisors should avoid placing themselves and/or others into a situation which might endanger the physical safety of those present. The employee shall be placed on administrative leave pending receipt of test results.

Post-Accident Testing
Covered employees shall be subject to post-accident drug and aicohol testing under the following circumstances:

Fatal Accidents
As soon as practicable following an accident involving the loss of a human life, drug and alcohol tests will be conducted on each surviving covered employee operating the public transportation vehicle at the time of the accident. In addition, any other covered employee whose performance could have contributed to the accident, as determined by Administrative Services Cooperative, Inc. using the best information available at the time of the decision, will be tested.

Non-fatal Accidents
As soon as practicable following an accident not involving the loss of a human life, drug and alcohol tests will be conducted on each covered employee operating the public transportation vehicle at the time of the accident if at least one of the following conditions is met:
(1) The accident results in injuries requiring immediate medical treatment away from the scene, unless the covered employee can be completely discounted as a contributing factor to the accident
(2) One or more vehicles incurs disabling damage and must be towed away from the scene, unless the covered employee can be completely discounted as a contributing factor to the accident
LIV
128
T"
I
\
I
I
¡
I
ì
i
I

1. f'
I
i
i
I
In addition, any other covered employee whose performance could have contributed to the accident, as determined by Administrative Services Cooperative, Inc. using the best information available at the time of the decision, will be tested.

A covered employee subject to post-accident testing must remain readily available, or it is considered a refusal to test. Nothing in this section shall be construed to require the delay of necessary medical attention for the injured following an accident or to prohibit a covered employee from leaving the scene ofan accident for the period necessary to obtain assistance in responding to the accident or to obtain necessary emergency medical care.

Random Testing
Random drug and alcohol tests are unannounced and unpredictable, and the dates for administering random tests are spread reasonably throughout the calendar yeat. Random testing will be conducted at all times of the day when safety-sensitive functions are performed.

Testing rates will meet or exceed the minimum annual percentage rate set each year by the FTA administrator. The current year testing rates can be viewed online at t.
w.ww
The selection of employees for random drug and alcohol testing will be made by a scientifically valid method, such as a random number table or a computer-based random number generator. The selection will be conducted prior to the start of the new random period. Under the selection process used, each covered employee will have an equal chance of being tested each time selections are made.

A covered employee may only be randomly tested for alcohol misuse while the employee is performing safety-sensitive functions, just before the employee is to perform safety-sensitive functions, or just after the employee has ceased performing such functions. Under company authority, an employee may be randomly tested for alcohol anytime he or she is on duty. A covered employee may be randomly tested for prohibited drug use anytime while on duty.

Each covered employee who is notified of selection for random drug or random alcohol testing must immediately proceed to the designated testing site.

Testing Procedures
All FTA drug and alcohol testing will be conducted in accordance with 49 CFR Part 40, as amended.

LV
129
I
I
i
Dilute Urine Specimen
If a test results in a negative dilute, Administrative Services Cooperative, Inc. will conduct one additional retest. The result of the second test will be the test of record. If there is another negative dilute test result, Administrative Services Cooperative, Inc. will accept the test result as negative and there will be no retest, unless the creatinine concentration of a negative dilute specimen was greater than or equal to 2 mgldL, but less than or equal to 5 mg/dl.

Dilute negative results with a creatinine level greater than or equal to 2 mgldL but less than or equal to 5 mg/dl require an immediate recollection under direct observation (see 49 CFR Part 40, section 40.67).

Split Specimen Test
In the eVent of a verified positive test result, or a verified adulterated or substituted result, the employee can request that the split specimen be tested at a second laboratory. Q',lote: DOT does not authorize split specimen testing for an Invalid test result). Administrative Services Cooperative, Inc. guarantees that the split specimen test will be conducted in a timely fashion' The company will seek reimbursement for the split specimen test if the split specimen test result confirms the result from the primary sample.

Test Refusals
As a covered employee, you have refused to test if you:
(1) Fail to appear for any test (except a pre-employment test) within a reasonable time, as determined by Administrative Services Cooperative, Inc. (2) Fail to remain at the testing site until the testing process is complete. An employee who leaves the testing site before the testing process commences for a pre-employment test has not refused to test.
(3) Fail to attempt to provide a breath or urine specimen. An employee who does not provide a urine or breath specimen because he or she has left the testing site before the testing process commenced for a pre-employment test has not refused to test. (4) In the case of a directly-observed or monitored urine drug collection, fail to permit monitoring or observation of your provision of a specimen. (5) Fail to provide a sufficient quantity of urine or breath without a valid medical explanation.
(6) Fail or decline to take a second test as directed by the collector or Administrative Services Cooperative, Inc. for drug testing.
(7) Fail to undergo a medical evaluation as required by the MRO or Administrative Services Cooperative, Inc' s Designated Employer Representative (DER). (8) Fail to cooperate with any part of the testing process. i
I
I
{
t'
{
I
J
r-
i
f
ì
!
i
f-
I
I
¡
I
I
¡
i
i
1 I
I
I
I
i
I
t._.
l"
I
t.
,
(
j
i
I
\
\.
r'^
Ì
1'j
t ...
!
j
t
ì
I
I
I
LVI
130
!
i
Ì
i
I
I
(9) Fail to follow an observer's instructions to raise and lower clothing and turn around during a directly-observed test.
(10) Possess or wear a prosthetic or other device used to tamper with the collection process. (11) Admit to the adulteration or substitution of a specimen to the collector or MRO' (12) Refuse to sign the certification at Step 2 of the Alcohol Testing Form (ATF). (13) Fail to remain readily available following an accident.

As a covered employee, if the MRO reports that you have a verified adulterated or substituted test result, you have refused to take a drug test.

As a covered employee, if you refuse to take a drug and/or alcohol test, you incur the same consequences as testing positive and will be immediately removed from performing safety- sensitive functions and referred to at least two SAPs.

Prescription Drug Use
The appropriate use of legally prescribed drugs and non-prescription medications is not prohibited. However, the use of any substance which carries a warning label that indicates that mental functioning, motor skills, or judgment may be adversely affected must be reported to management or the DER/DAPM. Medical advice should be sought, as appropriate, while taking such medication and before performing safefy-sensitive duties.

Contact Person
For questions about Administrative Services Cooperative, Inc's anti-drug and alcohol misuse program, contact Chris Jackson at (310) 351-5081 or [email protected]. ¡'
i
l
I
i
{
I
I
I
(-
I
I
L
{
ì
{
î
ì
{
i
f-'
t
I
I
i
i
l
I
:

I
LVII
131
I
I
t
Attachment B - MJM QR Code Card Proposal (Optional)
We propose to implement a fully automated GPS-enabled QR card-based program. This completely paperless program captures trip, passenger, and vehicle data automatically in real time, reducing opportunities for fraud, providing verifiable and auditable information, cutting staff and management time, and making reporting simple.

MJ Management Service, LLC, (MJM Innovations, "MJM") will assist ASC in automating the Torrance Community Transit Program, should the city implement the enabled QR card-based program. In 2001, MJM developed EZ Transport@ which has been used to manage millions of trips in aging and paratransit programs from coast to coast.

The EZTransport system consists of two components: the physical EZTransport card and the secure web application developed to manage the live trip data received from the vehicle's mobile data terminal (MDT). EZTransport cards can be produced using the standard design, with the City's name and logo, or custom designed to your specifications. 'We recommend the cards be personalized with each rider's name and photograph for added controls.

TheEZTransport cards are scarmed at the beginning and end of each trip. Participant, time of trip, date of trip, GPS location of pick-up, drop-off and fare are just some of the live trip information that is instantly sent to the web application. In addition, the system captures the data necessary for the National Transit Database (NTD) reporting. V/eb-based tools for account management, reporting, auditing, and provider billing will be at the fingertips of the staff. The City of Tonance's staff will no longer have to wait for program information to be submitted. Each trip is available for review as it occurs.

Some of the benefits of implementing the EZTransport system include:
¡ Electronically track and capture "live" trip information o Elimination of vouchers and coupons which minimize opportunities for program misuse
. Reduce fare collection to a simple card scan
. Securely manage program information online
o Capture most of the NTD reporting data
o Saves the city money in staff time and printing
ASC has implemented the fully automated, GPS-enabled, QR-card based EZTransport program in many municipalities including the similar-sized but more densely populated cities of Carson, Lomita, and Hermosa Beach.

LVIII
132
C re a t¡ve softwa re Sollt tiotl s
I
I
i
I
i
:

I
t.

I
i
i
ì
i.

I
il
I
I
¡-..
t
II
t
!
¡
!
!.t
l:

I
ij
:

I
t
!
¡
;
{"'
!
I
t..
i
l
City of Torrance
Using the EZTransport' System
Prepared by
Creative Software Solutions, LLC
June 2,2022
6300 Blair Hill Lane, Suite 301 . Baltimore, MD 21209 o Telr 410-664-0700 ¡ Fax: 410-654-4018 o www.miminnovations.com LIX
rr1
¿*
ocn.t
È
t
133
C re ative Soft wa re So I Ltt io rr s
I
I
Executive Summarv
Overview
Creative Software Solutions, LLC trading as MJM lnnovations ("MJM") developed the EZTransport" System to eliminate the paper-based system used by agencies to track the services for transportation programs throughout the country. MJM proposes to installthe EZTransport system to help City of Torrance manage their transit program. EZTransport has been used to manage millions of trips provided by paratransit programs and a variety of transportation providers since it was first installed in 2001.

The EZTransport system consists of two components: the EZTransport scan card and the secure web application that was developed to manage the live trip data received from the vehicle's mobile data terminal (MDT). EZTransport cards are produced using a standard design and includes the agency name. The cards can be customized to include the participant name and photograph and additional graphics can be printed on the card'
The EZTransport cards are scanned at the beginning and end of each trip. Participant account number, time of trip, date of trip, GPS location of pick-up, drop-off and fare amount are some of the live trip data that is instantly sent to the secure web application' MJM provides web-based tools for managing accounts, creating reports, auditing trips, and provider billing. The staff will no longer have to wait for program information to be submitted in weekly or monthly batches. Each trip is available for review as it occurs' Some of the benefits of implementing the EZTransport system include:
¡ Electronically track and capture "live" trip information' . Remove vouchers and coupons which minimize opportunities for program misuse' ¡ Reduce fare collection to a simple card scan'
. Securely manage program information online'
o Outsourced management services (optional, at an additional cost)' The MJM APProach
MJM developed technology so managers can monitor and review services in real time. MJM integrates hardware, software and communications systems and uses scan card technology to process transactions. MJM provides a proprietary transaction processing platform and user friendly web based interface so the agency can manage the services anytime, anywhere' MJM has worked with agencies to mold the system to meet a variety of management and reporting needs' The program managers can access the system to get detail down to an individual participant, provider, trip or date. The information collected is available to the program managers and is at their disposal through a secure web application.
6300 Blair Hill Lane, Suite 301 o Baltimore, MD 21209 ¡ Tel:410-664-0700 r Fax:410-664-4018 ¡ www.miminnovations'com I
i
I
LX
134
C r o a t ¡ ve sof twa re So I u t io n s {tW
Proiect Results and Performance
MJM is currently integrated and working with the taxi provider delivering rides to numerous agencies close to city of Torrance including Artesia, Bell, Bell Gardens, carson, cudahy, Los Angeles County, Lomita, Long Beach, Lynwood, Montebello, Norwalk, Palos Verde, Paramount' Pico Rivera' and South Gate. MJM is proud of our track record of performance with our customers and working with MJM will be a very positive experience, MJM will provide the software and configure the hardware that,s currently installed and integrated with the EZTransport system and provide the means for the staff to track the program usage. MJM will also recommend new solutions and approaches as the transit program evolves in the future' MJM lnnovations
MJM was established in L998 to provide technology solutions and management services to a variety of customers and clients. The EZTransport system improves transaction tracking by providing a better, faster, less expensive secure system' The more efficient management of the service enhances the customer service experience as well. The principals of MiM have operated a variety of companies, including service organizations, technology, retail and manufacturing companies. They bring a wealth of talent and experience in running organizations dedicated to providing a high level of service, quality products, and technical and customer support' MJM manages electronic processing programs including credit card, debit card and voucher programs in Maryland, Washington DC, Texas, California, Arizona, and Florida' MJM works in and around large urban cities including Baltimore, Washington DC, Dallas, Houston, Austin and San Antonio, TX, Phoenix, and Scotts dale, A7, and Los Angeles, CA' MJM has numerous clients in the Los Angeles metropolitan area including the Los Angeles Department of Transportation and MJM installed a transportation technology project at the Los Angeles lnternational Airport (LAX) that streamlined taxi operations and fee collections. That project combined technology solutions, web based software, card processing, taxi meter equipment, wireless communications' text messaging to the vehicles, GpS coordinates and a host of hardware and software solutions' MJM works with multiple platforms of hardware and software, multiple providers, gateways, and transaction processing vendors. MJM is the perfect solution to compliment the transportation services for the program and provides a great value to lower costs and enhance the customer experience' 6300 Blair Hiil Lane, suite 301 . Baltimore, MD 21209 r Tel:410-664-0700 . Fax:410-664-4018 ' www.mim¡nnovations'com I
j
I
!
I
I
I
I
I
I
I
¡
{
I
I
i
I
I
I
LXI
135
j
I
I
:

C re at ive So ftwa re Sol ut ¡o n s
SCOPE OF SERVICES:

System License - License the use ofthe EZTransport System to the City ofTorrance transit program throughout the length of the contract'
Svstem lnstallation/SetuP:
o set up Provider Accounts, Account Permissions and security Access to the system . Prepare the database and help with the Client Data lmport ¡ Set up Participant Accounts, limits and program parameters .Host/ManageWeblnterfaceandWarehouse/MaintainProgramData r Setup administrative and member websites
¡ Scan Card and Smart Card compatible
r MJM is currently integrated with ASC and their existing Mobile Data Terminal hardware, software andcommunicationssystems.ThereisaseamlessintegrationwithASC. card services: - Design, print and distribute standard issue EZTransport cards; the cards are delivered to a central localion for individual distr¡bution'
EZTransport Training Program:
rProvideEZTransportmanualstotheagencyuserspriortowebtraining . web-based training for EZTransport web application for the agency users o Follow-up web training 30 days into program if needed . EZTransport HelP Desk SuPPort
Some of the Features Available to Citv of Torrance for their use:

Management:
o control use of cards and trips with a variety of parameters including dollars and time ¡ Track and lock out lost and/or stolen cards
. Report modules including transactions and billing
t tare/frip Review; Audit trips by participant, provider or date ranges . Management of fare collection and reporting of cash collections (available at an additional charge) Reportine:
. Transaction Report
o Detailed TriP RePort
¡ Low Balance RePort
r Lost/Stolen Card RePort
Accountinß:
r Validate and adjust transactions as needed
¡ View and Prepare Provider lnvoice
NOTE - MJM can provide outsourced management services, reporting services, fare collections, reporting of cash collections accounting support, billing and serv¡ces and customer serv¡ce; call for pricing of these services.
6300 Blair Hill Lane, suite 301 o Baltimore, MD 21209 ¡ Tel:410-664-0700 o Fax:410-664-4018 r www'miminnovations'com !
j
I
I
I
1 1
1 I
a.
!
I
l.
t.
ì
I
l
LXII
136
Cre ative Softw a re Sol Lt t io n s
I
I
I
I
I
{
I
Ì
)
t
J
ìj
'
I
1 I
I
i
I
I
I
r
I'
l
1 MTM, Í¡FITMB
r¡ümt ff
v
¡*!àÈñ h:','':..\Er.:,.
,t
..-.i
',.û¡dl;!+.'
v
;;,lan þ ,trf :,rÈ
19 r¡'¡rÒ-¡u" rÊ;t.Ëtlbt¡¡rltldíbl
H.ebh*|.¡arrtfrElr¡r¡biluhl.¡rËl
tP
qP
Îv
Èöirss¡JrSr;¡l¡tnúrllFFÞFöa¡aird.,aa5traihã*¡;a;'rrJlh¡'trri¡t¡rtf¡¡Þtfd fD t¡l.llÊrrrv r-lbrlnl¡lcdl¡r**:tlErlrt¡
\7 ¡¡¡ra¡- dall¡alllrartÊúrLl¡.lûãithÉ¿t¡at
MIM,Ãm¡
1Pv
I
v \r
ouf,
¡gtF8¡
v
ts ftËrJl**¡rñ ta*rrr¡g¡.¡¡tttuä44!|ó ' E*i(!¡ftr -{l&fl9lÐtl tËrârtD.LtÊrlr-tËËïïfÉ# 6300 Blair Hill [ane, Suite 301 . Baltimore, MD 21209 ¡ Tel:410-664-0700 . Fax:410-664-4018 r www.miminnovations'com LXIil
137
I
I
I
C re at¡ v e Sof twale So/utlor?s
!
L
Pricing for the City of Torrance transit program
I
I
i
I
t.

I
Prici
lnltlal set up and card lmplementatlon, Set up accounts and permlssions for the agency staff. Set up database container for partlcipant data lmport and set up account editlng for each partlclpant, The estimated lnitlal partlclpant count ls 100 partlclpants, lf the lnltlal lmport ¡s over 500 particlpants, additlonal lmplementatlon charges may apply. The lnltlal setup perlod ls thlrty days, Thls ls a one-tlme fee.

Svstem Features lnclude: Standard Reports, A€countlng Reports and MJM Technlcal Support (durlng normal buslness hours 8:30- 5:00 pm ESTI
s5,ooo.oo
Card Prlntlng and Distrlbutlon to a Central Locatlon - The partlcípants lncluded wlth the ln¡t¡al data lmport will be provided with Standard EZ Transport Scan Cards (lncludes unlque âccount number; customlzed cards can be provlded at ân addltlonal chargel; Bllllng for cards ordered after the lnltlal setup w¡ll be at the prlcing llsted herein.

New partlclpants cards
lost/Stolen/Replacement Cards
$5.00 per card

55.00 per card
Transaction Cost Per Month (includes Ongoing Licensing fees, Warehouse and ma¡ntain program data, Host and manage web interface)
Minimum Transaction cost ¡s S5,000 per year; the tr¡p volumes listed are annual (12 month) numbers of trips. The trip count resets each year on the anniversary of the program go live date.
0 - 25,000 trips
25,001-100,000 tr¡ps
100,001+ Trips
5 o.soltrip
$ 0.3sltrip
$ 0.2sltrip
Addltlonal Web Based Trainlng for Staff; after lnltial staff tralnlng Sloo.oo/hr Custom Software Development available at an hourly cost S12s.oo/hr Management/Auditlng Services avallable at an additlonal cost TBD Notes:

L. This proposal is for a Standard EZTransport DAR System install. Custom software development is available to enhance the services; the hourly cost is listed above. lnteract¡ve Voice Recognition System (lVR) for account management like balance inquiries and act¡vations (available at an additional charge). Ecommerce is available for account reloads (available at an additional charge).

2. Payment terms are as follows: Payment for Setup and Card lmplementation are due upon receipt of the cards to the agency staff for use with the system. Ongoing transaction fees, new partic¡pant cards and replacement cards will be billed at the end of the month and are due upon receipt. All pricing is subject to sales tax or sales tax exempt certificate or documentation.

3. Standard new or replacement card processing will be completed within two weeks of receipt of request to print. Cards will be sent by standard mail to a central location. Upgraded shipping and freight options are available upon request and will be billed with the card invoices as incurred.

4. MJM will provide a Statement of Work (SOW) prior to beginning the implementation of the service. The SOW will outline the estimated time table and outline to implement services. MJM requires approximately sixty days to complete setup, conf¡guration and tra¡ning of the EZTransport System.

5. The proposal does not include management services, aud¡t¡ng services or custom reporting. Additional optional management and or auditing services can be provided upon request. Custom reports are available upon request and will be scoped out prior to implementation for cost. Custom projects and development are available at the hourly rate stated above. Custom projects and development will generate a Statement of Work w¡th an estimated time line and pricing proposal pr¡or to ¡mplementation. Custom software development, management services and auditing services will be priced on an hourly basis, billed monthly and are due upon receipt. 6, This proposal is valid for 60 days lrom 812122
6300 Blair Hill [ane, Suite 301 ¡ Baltimore, MD 21209 o Tel: 410-664-0700 ¡ Fax:410-664-4018 ¡ www.miminnovations.com LXIV
I
l
l
I
I
I
I
i
:

I
r'
:

I
¡
i
:

I
138
(
I
I
{
I
I
i.

I
)
jl
i
I
t
J
l.

Attachment C - Los Angeles County Business License
ASC is licensed to operate in all cities within Los Angeles County. Below we have included our previous business license along with proof of payment for renewal. Payment for renewal was submitted on Decemb er 14,2022. Due to delays on the counties end, we have not yet received a copy of the renewed license.

Ê9unrf of tos ÅNostES r:Ë'r filÉ uPrEr fsç¡s¡
8u3ll't888 LICEXSË RENEV9AL FEE 0UË roiYou nrcoior
ïou rnìrl pûf tt. r¡ng*C hr m or b¡hr¡ tha û.å rblà Iùöd bok¡{r. lf nr du ñöt roæhrù yi.r Plffiñt Þf rt9.9- d¡b n *llrilr¡¡ ¡ fi{ p"^áU il yüJ h¡l to ory thr rnro¡t dua rrd ¡nf !ü¡¡tt6 \rltnû 00 ds!¡, *s rll os¡rc€l yorr llorr¡r¡ rrd ¡ou wtl ne 9d lgJg$Pl/.

BUSIilESS IDr tP?r¡lprr lunÊri' niÀiãi Hirffiåffi#Lr^**r rcq.¡-Grlm I
¡
I
1 i.

I
¡
\
i
t
I
I
I
tt
150:' ¡¿?1t3i¡
¡DË¡l¡ISTtrlrvt lfl9I(t! (ç-0P
vtrLo$ (tl (0 /.ur¡11;ì dHt(rtt
¡lts I ltotx ¡1.
lO lmltlto
Lor årI'rhi. CÀ tO9¡a4lf!
ñp! or ¡ll.ll|r{tû{r lÀrl(¡g ttIHI(Lt
Loqâ,$n llllrir'l$llrt''
7 a
å
$
¡
üAilt¡r ' ,(-¡ fl0ålô DeloAÍl¡ ¡e/tl/Ag¡¡tlúv, Læ, ntnl* t¡/¡¡/¡f¡¡x Ho-ü LlEEtttt[' ?5 r ui I I D ¡ c î r 0f¡ f uH I H ( . r. I ( o utr ïY ffiï:l'i1'H#i;*d!#ffiEf;[' -,,,o.¡ û? ô I I ¡¡trüoru frôn$h r¡r ¡pit trú yoú ló.hro ln¡f b. ûs.lrl f¡ol rrAlr¡Ft¡iltLl. l¡o.o uÞoil ciltt'lol llr'ouÊ¡ln&,l"' I
I
I
it
I
I ,-
\
,l
I
I
I
col¡¡¡lYOF Lût AHO6IE3
EUS|XSS{¡ L}CÊtl8E REilgylråL FeE DUE rur,¡,'tm$$Ëltllållo¡¡ttÀül'\¡*cc[ä.ÖtrþoonrtE¡oilüFvE¡Sf ¡DÊ d 1ll3 ¡¡rr¡Ð{r troJPoll
I
I
J
L
t'its
l'c' gpli¡* l¡/ll/40¡¡ blt or,î!: rÊ/3¡/ð{rär
IÍ0:¡ ¡,¡?TIlRf ¡¡o'oF llc-EtllÉr' e5
åDtlll{tslftrïtvt SEnuI(f r G0-{P tofÂlotrú t ¡ '!?! '00yttLôl (lg {ö I Ut¡!l[] t]ttcKti.ilcrrÞrú&rArtoFrAr]fof,ârÂütt^olLnY'rcccssftÊ 1rt5 r l1ûrH rT' TËt BUtltJÉÍ5 LI{årtË nËltËDrt ttftrirErA, (å l0a!Ë (Afl ilot 0E pått vrt lltE ilttciltfT rT rllt rûLl0l¡,IlG ItFltrTt r'lDnt5tt
,run¡5lr{trox ¡ ulrrc " Lå tourtY http ! //iÈí " lrcoun'ty' gnv 000ë rTltû ¡ 50 3 l,¿? rl 309033? 50[ 00033?50ü?0[ t0n0B .)i. ' . l; : 1 rr ',.li: -: :¡i- i i. jl':'-:. I I
',
I
t'(."
t
l
(
I
l
¡
(-
I
(--,'
I
I
:

LXV
139
fÍcfor
rbc¡¡:blgtl
l
I
ç Fciþn'þ'o
l
I
i
I
I
I
ì
I
I
i
!.

I
I
¡ a ¡\¡¡ :,¡ãNlltl
! *-Þi!'l+r
t À Tå,r0 tooPERAfivE lHg,
DßÀT!ãJ¡T' CÂ'S
r¡tlìf,1\¡0ñl ãr B'lE ü¡
dl¡ÞE vçeâr¡$c
P'\Y Air llrsdr.g gårtûtlÞ-¡tqc ¡r¡d OÊt!0É--
¡,rrrfird¡¡LHmffi.Êìl¡¡ | *{ñ,4!S
uqD.irn'roD¡rr 004'T34
t}rtcr(i$, ot{oxôdl? ls'æ¡ rÔ
oo{t3{ ¡2lt./1021 u¡.Ñlfll
----'*FgIH¡Fl¡ra
lr * *r:r)rt?g -û0
I
t
¿'-
t
¡
{
I
I
l'
I
T[r1L
oflDr8
{t
ûouoti' lnlt - For t
H
lrts ß-r9x3 Et
f¡ê fitttL¿8 0ærl?l lAl ËotJlcrlÕÈ
p.0, BEn å¿ä?û
l0ät å¡fü¡¡¡3" CÀ âûôl{'09?0
r.00\ ¡ ¡tr¡' t: I t ?O l6ÛÈÈri LF 1x'Êü8 ¡Ûq$ *?
o
r
l'
¡,
F
t:
r
I
'}{;
-
c,
I
l.
{
i
$
I
i
I
L.....

I
l
t-
I
t
r::r'
I ott,
LXVI
tfloâo¿:, lo{l ^tl
140
i
I
t., -
i
I
t...

I r'
]
I
i
I
í
i.
t
l,
f-
I
posl' IH'S L¡CEiISE lîl Ä COuSPIüuoUS pL¡l,CE l HlS I|ÇFHSE lS ¡lot 1.1'lAt{SFErlAtsLË I
UCÐt. tæ¡tEr+iftfl¡t ffil¡û¡TION 6 r'tlid,Ê
âDnI¡IStÊrrIvf, sEnvICÊS È0-0F
¡5¡5 | llolH sf '
Gåf,DftÂr (Â T0ð'tô
TII¡(TB OPTRåIOß
!5¡5 t ¡10Ïll s7"
150:1¡?9t3ßl
01/e 1/eDë1
r elSI / ?Úa I
F< Ç-+,
âATE OFEAUE
f¡tn^tr¡¡ qA|E
013 5 . 00 úr¡cenrõ ;Er
+tttláLtY trl-l-ErÊO
Lf¡Ëâ¡¡ø4,^€¡8firr
TB¿A'IS¡B¡I¡E ¡¡¡1C# I &ÌûR
{
L-
l"
I
i..

GÀBD Et¡A îo¿qe çöut¡fËËlot€
Jtßt3¡ICTIOilt Ull¡rC' LA {sUtlÏT
SFECTLOFOTTËê
frECArPt¡¡E lE-
ù'þv¡-Xæ-'é
LCSrtßÊLE¡ çoÐfrY
¡¡91ûr-cürrcLlfi
i
I
I
I
I
t.
{
I{.

F
{
þt'l
I
'lrpludcr H"00 ffir sf Êalltûmh Dþ¡Hlity Acacsc Foð

1.. Ör,.,¿s. .,. n. ¡.r,\ ¡.,,n..! r.;,1,{.,:i,ìliJ;..,ì::;.. .,,:i,1 :.-'r-. ,_.;:,,i, . ,.' ,.. ... ..
í*'
Ì
j
t.

I
I
l
r'
I
I
ì
LXVU
141
I
I
I
l
,ì
fI
Ì
¡
{
{
Aol¡rNrsrRATrvE SBnvrcBs Coopenertvr, INc.

FrruaNcrar- STetnunNts
D ec emb er 3 1,, 2020 (Au di n d) znd 2019 (Rt u i e we d) LXVIII
142
f
I
I
('
I
I
i
i
I
I
r...

AourNrstRATrvE SnnvrcBs CoopBnanrvn, INc.

TenLs oF Cor.¡TENTS
\.
i
I
I
I
Independent Auditors' Report
Financial Statements:

Balance Sheets
Statements of Operations
Statements of Members' Eq"ity
Statements of Cash Flows
Notes to Financial Statements
I'
t
i,
{
!
I
t..
t'
I
i
I
l
I
tt..

I
I
t ..
{'
i
!
{
(
Ì1
1 Page(s)
1 6-16
2 J
4 5
LXIX
143
1,

1. BPM
8?/// /L?
400 Oceangate, Suite 1000, Long Beach, CA 90802
Phone 562-495-3325 | Fax 562-495-3425 | [email protected]
INoeppNOBNT AUOIIORS' REPORT
To the Board of Directors
Àdminist¡ative Services Cooperative, Inc'
Gardena, California
We have audited the accompanying financial stâtements of Àdministrative Services Cooperative, Inc., which comprise the balance sheet as of December 31,,2}2),and the relâted statements of operations, members' eqoiry and cash flows for the year then ended, and the related notes to the financial stâtements.

Management's Responsibility for the Financial Statemeûts Management is responsible fo¡ the preparation a¡d fur presentation of these financial stâtements in accordance with "..oniti.rg principles generally accepted in the United States of Àmerica; this includes the design, implementation, and mai¡tenanle of internai control relevant to the preparâtion and fair presentation of financial statements that are free ftom mâterial misstatement, whether due to fraud or error'
Auditors' Responsibility
Our responsibüiry ìs to express an opinion on these financiai stâtements based on our audit. We conducted our audit in accordai.r.e with auditìng standards generally accepted in the United States of r\merica. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from materiai misstatement.

Àn audìt involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial stâtements. The prõcedures selected depend on the auditors' judgment, including the assessment of the risks of material misstatement ofìhe financiâl statements, whether due to fraud or error. In making those risk âssessments, the auditor considers internal control relevant to the enlity's preparation and fair presentation of the financial stâtements in order to design aud.it procedures that âre appropriate in the circumstânces, but not for the purpose of expressing an opinion on the effect-iveness-of the entiry's internal control. Àccordingly, we exPress no such opinion. Àn audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of significant âccoundng estjmates made by management, as well as evaluating the overall presentation of the financial stâtements. 1ye believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Opinion
In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Àdminislrative Services Cooperative, Inc. as of December 31,,2020, and the results of its operations and its cash flows for the year then ended in conformity with accounting principles generally accepted in the United States of America.

Report on 20L9 Financial Stâtements
The financìal stâtements of Àdrninistrative Services Cooperative, Inc. as of and for the year ended December 31, 2019,were reviewed by Rossi LLP, who merged with BPM LLP effective as of Novemb er 7,2020. Rossi LLP's report dâted Octobet 29, 2020, stated that based on thei¡ procedures, they were not â\¡/âre ol any mareÀal modifications that should be made to those financial statements in order for them to be in acco¡dance with accounting principles generally accepted in the United States of Àmerica.
:
j
ì
I
1 I
I
t
.l
1 1
Long Beach, Caüfornia
February 28,2022
bpmcpa.com
LXX
144
AourNtsrRATIvE SBRvIcBs Coopnnettve, INc.

BAI-aNCE Snrsts
Às of December,2020 ar,d2019
i
ASSETS
Current assets:

Cash and cash equivalents
-Accounts receivable, trade, net of allowance fo¡ doubtfuÌ accounts of $350,000 at2020 and $250,000 at2O79
Accounts receivable - related parties
Prepaid expenses and other current assets
Totâl current âssets
Propetty and equipment, net of accumulated depreciation of $340'133 at 2020 a¡d $'161,17 1 ar 2019
Other assets:

Other assets
Deferred income taxes
Total other assets
Total assets

LIABILITIES AND MEMBBRS' EQUITY
Cwrent liabilities:

Capital lease obligation, current pottion
Accounts payable
.\ccrued expenses
Accounts payablc - related parties
Total current liabilities
Long-term Liabilities:

Capital lcase obligation, net of current portion
Note payable - relatcd PatY
Note payable - Paycheck Protection Program
Deferred rent
Total long-term liabilities
Total liabilities
C ommitments and co ntingencies
Members'equity:

N'Iembership shates, no par value; 1,530 shares autlorized; 1,192 shates issued and outstânding tn2020 anð 2019
Paid-in capital
Âccumulated deficit
Total members'equity
Total liabil-ities and members' equity
2020 2019
(B,euieued)(Atdind)
$ ó41,806 $ 9o5,Bo3
3,134,1,99
3"t5,134
208.284
4,839,635
274,828
4,299,423
148J84 343.727
154,7 63
134.000
168,214
151,000
¡i
l'
ì
,t
t
{
I
t
ìI .:.
i-
I
ì'
(
ilj _.
288,763 319.214
fi 5,336,970
-
fi 6,683,207
$ 319277
646,897
408,035
2,826,645
fi 189,11,2
487,254
455,677
3,043,492
4,169,535
150,661
550,000
198,674
550,000
717:733
270,617
7,737,024 700.661
5,937,878 4,870,196
i
I
I
I
i
I
t.

I
I
I
2,153,396
Q:754,304)
2,153,396
(340,38s)
(600,908) 1,81 3.011
ç 5,336,970æ 5 6,683,207
2The accompanlin¿ ßoter are dn integral þañ 0Í rhete fnancial $atemenß.

L)O(I
145
I
i
i
AoutNrsrRATIVE SenvlcBs Coopnnettvn, INc'

STATEMENTS OT OPSRATIONS
For the years ended December 3t,2020 a¡d2079
ì
\. 2020 2019
(Aødited) (ß,øieaed)
$ 7,369,981 fi 1.5,291,377
9 74,09 6.37 6
(1 1) 1,194,995
I
I
I
Revenue
Operating costs
Gross profit
Costs and expenses:

General and administrative expenses
Total costs and exPenses
Loss from oPerations
Other income (expenses):

Interest exPense
Other income
Loss on dþosa1 of fixed assets
1 6940.737
940.131 1 76
(2,790,198) (259,681)
!
:
ì
I
t-'
I
I
I
(98,522)
472,451
(704,602)
19,819
0,506)
r
I
i
t,.

Total other exPenses
Loss before provision for income taxes
Provision for income taxes
Net loss
373.935
Q,416,863) (351,970)
(2.944\ 17.585
s Q.41,3.91.9) $ (369,5s5)
-
{
t
ì
The accomþanling noter are an ìnngral part of these fnarcial ttatertenß' L)CilI
t
146
AourNtstRATIVE Snnvlcns Coopenertve, INc.

STetBIunNts or Mnl,lsrRs' EqurTv
For the yeats ended December 37,2020 anð 2079
I\{embership
Shares Àmount

1.,792 $
Total
s 2,153,396 S 29,170 g 2,182,566
- (369,s5s) (369,sss)
Balance at Decembet 31,2078 þdited)
Net loss for the year ended Decembet 31,2079
Balance at December 31,2019 (reuwed)
Net loss for the yeat ended December 37,2020
Balance at December 31.,2020 þndited)
Paid-in
Capital
Retained
Earnings
(Deficit)
1,"t92

1..1,92 $ $ 2,1s3,396 fi Q,754,304) $ (600,908)
2,153,396 (340,38s)
(2,413,919)
1,813,011
Q,413,919)
Tbe accomparying note¡ are an inngralþatt of theufnancial $atement.

LXXIII
4 147
A-ovrNlstRATIvE Snnvlcns CoopBnettve, INc.

Stetsl,InNrs op ClsH FlolYs
For the years ended December 37,2020 and2019
r -:'
I
!
I
t-.. .
(
I
I
l
1 i
t.
{-'
I
I.

I
;
i
i
t- -.
2020 2019
(Aadited) (ß,eaìewed)
fi Q,413,91,9) $ (369,555)
199,005 58,938
7,505
(12,000)i7,000
l
I
!
!
¡
I
\-. -
{
I
I
¡
Cash flows from operating activities:

Net loss
Adjustrnents to reconcile net loss to net cash (used in) provided by operating activities:

Depteciation and amortization
Loss on disposal of fìxed assets
Deferred income taxes
Changes in assets and liabfities:
¡\ccounts teceivable, trade
Àccounts receivable from related parties
Prepaid exPeßes and other current assets
Other assets
Àccounts payable
.¿\cctued expenses
Income tax payable
Deferred rent
Àccounts payable to telated parties
Net cash (used'in) provided by operating activities
Cash flows from investing activities:

Purchase of property and equipment
Net cash used in investing activities
Cash flows ftom froancing activities:

PaJrments on capitâl lease obligation
Proceeds ftom notes paYable
Net cash provided by (used rn) fìnancing activities
Net change in cash and cash equivalents
Cash and cash equivalents, beginrring of year
Cash and cash equivalents, end ofyear
Supplemental disclo sures:

Cash paid foc
Interest
Income taxes
N on-cash transactions:

Property and equipment acquired through capital lease obligations 1,705,436
(315,1,34)
66,544
73,451

1.65,643
(47,642)
731,,445
73,1,81,
(116,41,6)
(71,7,715)
Q65,624)
(169,480)
(17,000)
294.46r
270,617
(216,847)
i
I
(555,846)
(174,411\
(1,74,411)
97 40
(195,804)
(195,8041
t.

I
l,
I
I
I
t
I
j
:
j
I
ì._
(-
I
I
L
1 i
I
i
!
i
ì'
i
¡
Q51,473) Q96,022)
717
466,260
Q63,997)
905.803
(494,086)
1,399,889
$ 641,806 905,803$
$ 98.522 fi 104,602
81,585800$ $
$ 429.651, $
The acnmpanlin¿flnte! are an inhgralpart oJthuefnancìal Íahments.

LXXW
5 148
AorvuNtstRATIvE SeRvrces Cooprn¡rtvn, INc.

NOTNS TO FINANCIAL STATEMENTS
December 31,2020 an'd 2019
I
Ì
I
('
I
I
I
t.

I
I
I
t
(
i-
I
I
I
i

1. Summary of Significant Accounting Policies
Business
Àdministrative Services Cooperative, Inc. (the "Company" or "Àdministrative Services") is a Caüfornia consumer cooperative corporation *hor" -"-bers are taxi fleet cooperatives operatìng in Southern California.

Adrninistrativ. Servi.es v¡as formed it 7992 for the purpose of providing managemeflt, marketing, billing and collection, risk management, ând administrative services for the benefit of its members. The member cooperatives of r\dministrative Services are L.r\. Taxi Cooperative, Inc., dba Yellow Cab Company, South Bay Cooperative, Inc., dba United Checker Cab, Fiesta Taxi Cooperative, Inc. and Long Beach Yellow Cab Cooperative, Inc. (the "Fleet Co-ops"). Àdministrative Services is governed by a sixteen (16) member Board of Directors, with each Fleet Co-opentitled to elect th¡ee drrectors of Administrative Services, except for L.À' Taxi Cooperative, Inc. which elects four directors.

Use of Estimates
The preparation of financial statements in conformity with accounting principles generally âccePted in the United St^t.ì oiÀ*erica requires managemeût to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financìâl stâtemeflts ând the reported amourts of revenues and expenses during the reported period. The Company's financial stâtemetts include amounts that are based on managemerit's best estjmates and judgments. ¡\ctual results could differ from these estimates and assumptions, aod such differences may be material to the fi¡ancial statemefits.

Revenue Recognition
Effective Jan:uary 't,,2020, the Company retrospectively changed its accounting method for revenue recognition ,, a result of implementing ÀSC 606, Reuenae fron Contracl¡ ailh Caúomerl This revenue recognition guidance requires the recognition of revenue when promised goods or services âre tratsfetred to customers in an âmount thaì reflects the consideration to which the Company expects to be entitled in exchange for those goods or services. The Company's revenue consists primarily of weekly dues and charges to the member Fleet Co-ops for commoû services of membership, including insurance coverage, merchant credit card sewices, call and dispatch sewices, marketing, administraúve services, human tesources and certain surcharges and fees. Revenue is recognized when th. services are performed or when charges are assessed, assuming the revenue is fixed and deteiminable, and collectabiJity is reasonably assured. The promised membership services are accounted fot as a single performance obligation. The performance obligation is satisfied over time because the customer ,i*lolt"n.oorly receives ,rrd .o.,r,r*.s the benefits of the Company's performance in providing each membership trânsâction.

Concenûation of Credit Risk
Financial instruments which potentially subject Àdministrative Services to credit dsk primarily consist of cash and cash equivalents. The Company maintains its bank balances in the form of demand deposits and money market accåunts with major financial insútutions that management hâs determined to be creditworthy' The Company has no significant financial instruments with off-balance sheet risk of loss. i
I
I
(.
6 I
l
i
;
I
I
I
I
i
i
l'
I
{
a-
¡
{
J
I
I
I
{-"
I
I
I
t.
í-'
I
j
l
I
I
I
Continrcd
LXXV
149
I
I
I
I
t
I
I
I
I
Aotr,uNrstRATIvE SBnvIcBs Coonnm'rlve, INc
NorES to FrNeNcrer- Stetevrnxts
December 31, 2020 and 2079
Summary of Significant Accounting Policies, conúnued
Concenttation of Ctedit Rislg continued
Às of December 31, 2020 atd,2019, approximately 49o/o and260/o of gross âccounts receivable are from three (3) and two (2) customers, respectively'
The Company's business operations are geograph-ically concentrated in the greater Los Àngeles, Caifotnia area.

Fafu Yalue of Financíal Insttuments
The carrying value of the Company's fì¡ancial instruments, including cash and cash equivalents, âccourits receivablå, accounts payable, and accrued expenses apPtoximâte their fair values because of the short-term maturity of these instruments and the relative stabiJity of i¡terest rates.

Cash and Cash Equivaleats
For purposes of the statement of cash flows, the Company considers all highty liquid debt instruments and morrey market accounts with a maturity of 9O-days or less to be cash equivalents. ¡\ll credit card transactions that settle in less than seven days are classified as cash and cash equivalents.

Accounts Receívable and A-Ilowance for Doubúul Accounts Ttade accoqnts receivable are recorded at the amount invoiced to customers and generaily the Company does not charge inteÍest on past due balances. The allowance for doubtful accounts is based oû mânagement's estimate of the aáount of protable credit losses in existing accounts receivable. The Company grants credit on open accourits to customers located primarily in Southern California. The Company does not require collateral to secure its credit risk in customer âccounts receivable. Factors considered in assessing collectability include, but are not limited to, a customer's payment history, current customer financial information, economic conditions, and other relevant data. Past due iustomer balances of more than ninety days are reviewed individuaìly for collectability.

Àccount balances are charged off against the allowance when management believes it is probable the receivable will not be collected. The Company's allowance for doubtfrrl accounts was $350,000 and $250,000 at December 31, 2020 and 2019, respectively'
Ptopetty and Equipment
Property and equipment are recorded at cost.,{ssets acquited under capital lease obligations are recorded at the fair market value of the equipment under lease.

Depreciation is computed using the straight-line method over the estjmated useful lives of the assets. Leasehold improvements are amortized over the lesset of their estimated useful lives or the remaining available lease terms' Pråpety and equipment financed under capital leases are amort-ized over their economic useful lives.

Expenditures that materially increase property lives are capitaltzed. The cost of maintenance and repaits is charged to
-expense
as incurred. When depreciable property is retired or otherwise disposed of, the related cost and accumulated depreciation are removed from the accounts and any gain or loss is reflected in income'

7. i
i
I
I
I -'
i
I
r"'
I
i
:

I
{
t
l
i
I
Ì
7 r-'
i
i
:

I
I
1 1
I
t
-i
I
I
i
ì
I
i
t'
ì
I
I
i
I
I
i
Continaed
LXXVI
150
AourNrstRATrvE Ssnvrces CoopenetIvn, INc.

NotBS TO FINANCIAL STATEMENTS
December 31, 2020 and 2079
¡
¡'
:

I
I
lj
I
I
!
i
i
I
I
I
¡
i -.,
-.

L
l
I
I
I
1,. Summary of Significant Accounting Policies, continued fncome Taxes
¡\dministrative Services follows the provisions of F,\SB ASC 740, Income Taxes,whereby the income tax provision þenefit) is computed using the asset and liability method. Deferred income tax âssets and liabilities are recognized for temporary differences between the financial reporting and tax bases of the Company's assets and habilities by applying eracted statutory tax rates, applicable to future years. The Company uses judgment and assumptions to determine if valuation allowances for deferred income tax assets are required if rcahza:Jon is not likely by considering forecasted operations and future taxable income.

Current income tâx exposure is identified and temporary differences resulting from differing treatments of items for tax and financial reporting purposes are assessed. These temporary differences result in defered tax assets and liabilities, which are included in the Company's baiance sheet. Additionally, the Company evaluates the recoverability of deferred income tâx assets from future taxable income and establishes valuation allowances if recovery is not deemed more likely than not. Accordingly, the income tax provision in the statement of operations is impacted by changes in the valuation allowance. Significant management estimates and judgments are requited in determining any valuation allowance recorded against net deferred tax âssets. The Company accounts fot uncertain tax posiúons by recording a liability for unrecognizedtax benefits resulting from uncettain tax positions taken, or expected to be taken, in its tax retums.

Advettising
Administrative Services expenses adverrising expenditures when incurred. During the years ended December 31, 2020 and 201,9, the Company incurred advertising expenses of fi1"16,728 and $306,335, respectively.

New Accounting Standatds Not Yet Adopted
In February 2016, FÀSB issued ASU 2076-02, L.earet (ïopic 842). ASU 2016-02 was issued to improve financial reporting about leasing transactions. The r\SU affects all entities that lease assets such as real estate, airplanes, and manufacturing equipment. Under the new guidance, a lessee will be required to recognize assets and liabilities for leases with lease terms of more than 12 months. Consistent with Generally Àccepted Àccounting Principles ("GÀAP"), the recognition, measurernent, and presentation of expenses and cashflows arising ftorn a lease by a lessee pdmarily will depend on its classifications as
^
f1n îce or operating lease. However, unlike current GAr\P, which requires only capital leases to be recognized on the balance sheet, the new ASU will require both types of leases to be recognized on the balance sheet. ÀSU 2016-02 will take effect for fiscal years beginning after December 15, 2021, with earþ adoption permitted. Management is currently evaluating the impact of the pending adoption of ÀSU 201,6-02 on its financial statements.

Related Party Transactions
Accounts Receivable îtom Related Patties
Àccounts receivable from related parties consist of fi375,1.34 due from the member Fleet Co-ops as of December 31,,2020.
i
:
t,
lI
{
!
I
I
I
I
r-
I
I
i
I
I
j
,,
8Conlintled
LXXVII
151
ì
{
ì
{'
I
I
AonllNlstRATrvE SnRvrcps CoopBn¡.tlvn, INc.

Notp's :ro FlNexcr¡.r S,rt.rplr,tpNts
December 31,,2020 a¡d 2019
,) Related Party Transactions, continued
Accounts Payable to Related Parties
Àccounts payable to related parties consist of the following as of December 31 2020
(Aadited)
!
I
I
í-;
I
I
t.
¡
¡
I
{''
I
!
i
I
{
I ..

I
i
fi 2,438,198
248,620
1,23,926
15,901
2019
ff 2,494,442
324,782
1,60,907
63,361.
(Reuiewed)
I
t
fi 2,826,645 ff 3,043,492
Administrative Services has entered into agreements with related parties as follows:

Opetational Agteement
Administraúve Services and the Fleet Co-ops entered into a S-year agreement, automatically renewable until terminated by either party on at least 18 months-notice for management, accounting, receivable processing, cashiering, dispatching, human resourcing, sales and marketing services. r\dditionally, Àdministrative Services procures insurance coverage on behalf of the Fleet Co-ops. The Fleet Co-ops are charged by Àdmrnistrative Services for these services through dues, insurance expense, and dispatch and marketjng fees. Commencing October 1,201,6,Àdministrative Serwices also provides mobile data service to the Fleet Co-ops.

During 2020 ar^d 2019, Âdrninistrative Senrices charged the Fleet Co-ops under the above agreements, membership income and insurance reimbursements as follows:

Membership fncome
2020 201.9
(A/dited) (Reuiewed)
L.À. Taxi Cooperative, Inc.

Fiesta Taxi Cooperative, Inc.

South Bay Cooperative, Inc. dba United Checker Cab
Long Beach Yeliow Cab Cooperative, Inc.

L.À. Taxi Cooperative, Inc.

Fiesta Taxi Cooperative, Inc.

Long Beach Yellow Cab Cooperative, Inc.

South Bay Cooperative, Inc. dba United Checker Cab
I
1 :j
I
L"
I
I
I
I
r-
i
I
i. .l
l
:

I
I
i
1 $ 2,960,246
1,,527,71,0
707,389
399,434
fi 4,826,360
r,327,035
1,,024,693
625,474
fi 5,594,779 fi 7,803,502
Continued

LXXVIII
I
152
AoiurNrstRlTrvE SenvIcns Coopen¡rlve, INC.

Notes ro FrNeNcleL STeteNreNTs
December 31', 2020 and 2019
) Related Party Transactions, continued
Accounts Payable to Related Parrr'eq continued
Opetational Agreement, continued
fns utance Reim b ursemen ts
L.À. Taxi Cooperative, Inc.

Long Beach Yellow Cab Cooperadve, Inc.

Fiesta Taxi Cooperative, Inc.

South Bay Cooperative, Inc. dba United Checker Cab
2020
(Aadtted)
fi 1,,1,47,651,
21,9,374
209,360
133,200
201,9
(Reuiewed)
fi 5,106,266
910,926
161.,882
49r,844
$ 1,708,s8s $ 7 18
Administrative Services Agreement
Àdministrative Sewices and the Fleet Co-ops entered into an âgreement with Van Ness iVlanagement, Inc., for administrative consulting services concerning business affairs, mânâgement and marketing for a weekly fee based on the number of vehicles on the road within the Fleet Co-ops. This weekly fee is paid by the Fieet Co- ops to Van Ness lVlanagement, Inc.

Office Facility Sub-Lease
r\dministrative Services and the Fleet Co-ops entered into an âgreement with an affilta'te of Van Ness lVlanagement, Inc. to lease office and operational facilities through December 2019 pursuant to ân option provision in the lease. Rent expense incurred under the lease agreement v¡as $556,805 for the year ended December 3L, 2019. Reimbursement for facility rental expenses is included v¡ithin the monthly dues paid to Àdrni¡istrative Services by the Fleet Co-ops.

On September18,2079,Àdministrative Services entered into a noncancelable operating lease agreementwith an unrelated party for operations and administrative offices located in Gardena, California. At inception of this lease, ¡\dministrative Services terminated the aforementioned operating lease agreement. The new lease commenced in January 2020 wtrh a term of ten (10) years through January 2030 QJote 7).

Confinued
LXXIX
10 153
I
¡
ì
¡
I
AovrrNrsrRATrvE SeRvrces CoopBn¡rtvn, INc.

Notes ro FINANCIaL SteTsN,rexts
December 31,2020 and 201,9
l
L
J Property and Equipment
Properry and equipment consist of the following as of December 31:

Estimated
Useful Lives
Autôs
Software
Computer equipment
Vehicle equipment
Offìce equipment
Leasehold improvements
5 years
5 years
5 years
5 years
5 years
5 years
14,500
95,196
45,017
110,190
185,995
2020 2019
l
i
I
i. -
J
l
I
('
i
I
$
(Aadited) (ReuieweQ
$
97,746
82,828
658,468

21.5,971.
33,904
Subtotal
Less: accumulated depreciation and amortization
1,088,917
(340,133)
510,898
(1.61 ,17 1)
fi 748,784 ff 343,727
i-
I
I
f
t
Depreciation a¡d amortization expense for the years ended December 31, 2020 a¡d 201,9 was $199,005 and $5 8,93 8, respectively.

4. Notes Payable
On lvlay 1,6, 2018, the Company borrowed $550,000 from a shareholder under an unsecured promissory note, with i¡terest at 8.00% per annum, principal with unpaid interest due on or before May 15, 2021 . The promissory note does not require âny payments of principal or interest until its due date, or prepayment of the note in frrll prior to its marurity. In lvlay 2021, the promissory note's maturity date was extended to May 1.5,2022.

5. Paycheck Protection Program
In Àpril 2020, the Company received a first draw loan in the original principal âmourìt oÍ $711 ,733 under the Paycheck Protection Program (.'PPP') established under the Cotonavirus r\id, Relief and Economic Security -Àct (the "CARES Âct"). The PPP is administered by the Small Business Àdministration ("SBÀ"). Under the terms of the CÀRES Act, PPP loan recipients can apply for, and the SBÀ cân grânt forgiveness of all or a portion of loans made under the PPP if the recipients use the PPP loan proceeds for eligrble purposes, as set forth in the CA.RES r\,ct. In June 2021,, the Company received full forgtveness of the first draw PPP loan under the terms of the Cr\RES Act.

In Febnrary 2021, the Company was granted a second-draw PPP loan of $71,7,732 and in December 202L, teceived firll forgiveness under the terms of the C¡\RES ¡\ct.

I
I
It.

I
I
t
t
ì
I
I
t..
t.

I
i"'
J
j
i
i"
Continøed
LXXX
11 154
T
I
ì. _
(
I
I
AorvrrNrstRATIvE SBRvtces CoopnnerIve, Ixc.

Notns to FrNeNcIel St¡tnvrnNrs
December 31, 2020 and 2079

6. Income Taxes
Ptouision fot fncome Taxes
The provision þenefit) for income taxes from continuing operations consist of the following:
2020 2019
(Adited) (Reuiewed)
r
I
I
i...
t-'
I
i
t'
I
I
tl
i
i
1".
ì
i
t"
i-
ì
I
Current:

Federal
State
Subtotal
Deferred:

Federal
State
Total deferred tax assets
Less: valuation allowance
Total defened tax (iability)
Net defered taxes
$ $
800 800
800 800
29,456
(33,200)
2,81,3
73,972
{'
I
I
L._"
i-,
I
:

I
't^ -
t-
I
I
L.,.:
(-'
I
I
I
l-
I
r-'
ì
J
t-"'
l
i1..
i
Subtotal (3,744) 1,6,785
Total provrsion þenefrt) for income taxes $ Q.944) $ 17,585 Defered Income Taxes
Deferred income tax assets at December 31,2020 and 2019 reflect the net tax effect of temporary differences between the carrying âmounts of assets and liabilities for financial reporting purposes and amounts used for income tâx purposes. The significant components of the Company's deferred tâx assets are differences in the depreciation and amorization methods for assets, net operating loss ("NOL") carryforwards, allowance for doubtful âccounts, cettain accrued expefìses, and state income taxes.

The Company's total deferred tax assets, deferred tax liabilities and defened tâx asset valuation allowances at December 3I,2020 and2079 are as follows:
2020 2019
(Audited)
$ 928,000
(584,000)
(Rcairwed)
$ 204,000
344,000
(210,000)
204,000
$ 134,ooo $ 151,000
Conîìnaed
LXXXI
12 155
AourNrstRATrvE SnRvrces Coopenanrve, INc.

Norps ,ro FrNewcreL STernvrBNTs
December 31,,2020 and 2019
:
i
I
!
í:

I
I
1 L ..

I
I
I
I
iI
I
I
¡
¡
)
r
I
t..

I
I
i..
6, Income Taxes, continued
Consideration of whether a valuation allowance should be recorded against deferred tâx assets is based on the likelihood that the benefits of the deferred tax assets wilì or will not ultimately be realized in future periods. In making such assessments, significant weight is to be glven to evidence that can be objectively verified, such as recent operating results. However, additional consideration is also to be given to less objective indicators, such as future earnings projections, short carryforward pedods that li¡nit the probability of realizing deferred rax assets and income tax planning strategies.

The Company has evaluated its deferred tax assets in accordance with these requirements. During the year ended December 31',2020, based on current and recent operating results and future projections, the Company recorded a valuation allowance of$584,000 against the deferred tax asset recorded on the balance sheet.

The Company has available at December 37,2020, approximately $2.6 miltion of Federal NOL carryforwards and approúmately $2.2 million of California NOL carryforwards that may be applied against future taxable income. The California NOL carryforwards expire through 2040 and the entire federal NOL can be carried forward indehnitely.
u\t December 31,, 2020 and 2019, there were no uncertain tax positions for which an accrual was required. 7 Commitments and Contingencies
Selffnsutance
The Company has established a setf-insured auto tiability insurance program for the Fleet Co-ops, whereby Administrative Services bears the risk of loss up to $25,000 per incident. Claims in excess of the self-insured risk of loss limit of $25,000 are fully insured by the underwriter of the insurance policies ro coverâge levels that Àdministrative Services considers adequate. Administrative Services' self-insurance progrâm is administered by an independent third party.
.A.t December 31',2020 and 201'9 the thitd-party admìnistrator held funds in trust of approximately $1,980,000 and $2,590,000, respectively, for payment of claims incurred under Adrninistrative Services' self-insurance program. The estimated l-iability for open claims and incurred, but not reported ('IBNR") claims, approximates the funds held by the third-party administrator. Accordingly, Ådministrative Services does not have an accrued liability for any IBNR claims at December 31,2020 a¡d2019.

Openting Lease
On September 1,8,2019, the Company entered into a noncancellable operating lease agreement for operations and administrative offices located in Gardena, California. The lease agreement has a term of ten (10) years expiring inJanuary 2030, with base monthly rent installments commencngat$25,529 with annual escalations as set forth in the agreement, including conìmon area expenses and property taxes in excess of base year âmounts. In addition, the lease agreement provides for an abatement of base rent from the second tltough the tenth month of the lease term. The Company will record the rent expense pursuant to the lease âgreement on a straight-line basis over the term ofthe lease.

I
,]
J
i.....
i
(
("
!
l{,
t-'
i
I
I
f'*
I
,
I
i
Continaed
LXXXII
1J
156
AorvrrNrstRATrvE Senvrcns CoorsRAtlve, INc.

Notns to FrNexcw StetpueNts
December 31, 2020 ard 201,9

7. Commitments and Contingencies, continued
Opetating Leasq continued
Future minimum lease payments under the non-cancelable operatìng leases as of December 31, 2020 ate as follows:

Amount
For the years ending December 31
2021
2022
2023
2024
2025
Thereafter
fi 322,573
331,980
341,7 66
351,,165
362,1.89

1.,91.5,671,
$ 3,ó2s,884

8. Capital Leases
Àdministrative Services leases equipment under agreements that are classified as capital leases. The âssets ând liabilities under the capital leases are recorded at tlre lower of the present value of the minimum lease payments oi the fair value of the assets.

In December 2018,,{dministrative Services entered into various âgreements to finance the acquisition and installation of replacement camera equipment costing #46L,601 on behalf of its member cooperatives. The replacement c^rîeÍ^ equipment was assigned to the member cooperatives based on the cost and installation of the equipment. The equipment is included each respective member cooperatives' balance sheet as property and equipment.

In 2020, Àdministrative Services entered into two (2) agteements to fi¡ance the acquisition and installation of pâyment terminals costing $450,161 on behalf of its member cooperatives. The payment terminals are included on Àdministrat-ive Services' balance sheet as properfy and equipment.

The assets are amortjned over the lesser of their related lease terms or their estimated productive lives.

Amortization of assets under capital leases is included in depreciation expense in the tespective cooperatives' statement of operations.

Continued
L)C(XilI
14 157
f'
]
AouINIstRATrlrE SBRvIcBs CoopBn¡tlve, INc.

NorES To FtNeNcrer- STATEMENTS
December 31, 2020 and 2019
ì.
¡
l
I
I
I
I
I

8. Capital Leases, continued
The following is a summary of equipment held under capital leases at December 37,2020 Cost
r\ccumulated
Depreciation
$ 78,445
145,465
23,1,95
1,8,07 6
Net Carrying
Value
Àdmi¡istrative Services Cooperative, Inc.

L.-4. Taxi Cooperative, Inc.

Long Beach Yellow Cab Cooperative, Inc.

Fiesta Taxi Cooperative, Inc.

South Bay Cooperative, Inc. dba United
Checker Cab
$ 450,161
333,759
55,667
43,382
28,793
$ 371,,71,6

1.88,294
32,472
25,306
1,1,997 16,196
i'
I
I
I
I
I
ff 911,7 62 $ 277,178 $ 634,584
Depreciation expense for these assets totaled fi710,764 and fi92,379 for 2020 and 2079, respectively, and is reported as depreciation expense in each respective cooperatives' statement of operations.

The lease âgreements require future minimum lease pâyments as follows:
¡\mount
For the years ending December 31:
2021,
2022
2023
Less: amount representing interest
$ 339,55s
1,88,520
11,893
Q8,1,1,7)
$ 5',t7,851
{
I
¡.
i¡
I
'*
I
I
I
i
I
: -.
t
t
I
t_,,
I
I

9. Litigation
\üØithin the ordinary course of business, the Company is a party to various legal claims, actions and complaints, government audits, and administrative proceedings. These mâtters typically involve claims from employees, taxi service riders, vendors and others related to opetational and employment issues common to the transportation industry.

At this tìme, management believes that the âmount of reasonably possible losses result.ing from final disposition of any pending lawsuits, audits, proceedings and claims u¡ill not have a matetial adverse effect individually or in the aggregate on our financial position, results of operations or liquidity. It is possible, however, that future results of operations for a particular fiscal year could be adversely impacted by changes in circumstances relating to claims. Legal costs related to such claims are expensed as incurred. r'i
I
't
i
I
t
I
I
Conlinxed
LXXXIV
t5
158
AovrrNrstRATrvE Snnvlces Coopen¡.tIvn, Iwc
Notss to FINeNcrel Stetrupt ¡ts
December 37, 2020 ard 2079

10. Risks and Uncertainties
In Nlarch 2020, the World Health Organization declated the outbreak of a novel coronavirus (COVID- '19) as a pandemic, which continues to spread throughout the wodd and the United States. In response to the rapid spread of the virus, national and local governments have instituted varying levels of actions to contain the virus's spread.

Due to the unprecedented actions taken to stem the spread of the virus and the uncertainty of the duration and impact of additional actions that rr'ay be required, the resulting future disruptions to the Company's operations create an uncertain financial environment. The Company's revenue has been negatively impacted during 2020 as a result of the actions taken by state arid local governments to stop the spread of the coronavirus, as well as tfre publ-ic's concerns regarding the vitus. Even as vaccines are widely administered, we cânnot predict when government restrictions and mandates v¡ill be imposed or lifted, or how quickly, if at all, customers will return to their pre-COVID-l9 travel behaviors, so we cannot predict how long out results of operations and fìnancial performance will be impacted. Accordingly, the potential economic impact on the Company brought by, and the duratìon ol COVID-19 pandemic is dlfficult to âssess or predict.

11. Subsequent Events
In preparing these financial statements, mânagement evaluated the period Jantary 7,2021 throtgh Febnary 28, 2022, the date the {tna¡cíal stâtements were available to be issued, for material subsequent events requiring recognition or disclosure in the accompânymg financial statements.

In June 2021, the Company received full forgiveness of the first draw PPP loan under the terms of the CARES Act Q.Jote 5).

In February 2027 , the Company secured a second-draw PPP loan of $7'17 ,732 and in December 2027 , received full forgiveness under the terms of the C,\RES Act Q'{ote 5).

LXXXV
t6
159

Torrance City CouncilJuly 8, 2025

Torrance City Council
July 8, 2025