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Date: December 2, 2025
To: Honorable Mayor and Members of the City Council
From: Kimberly Turner, Transit Director
By: David Mach, Transit Planning Manager | [email protected] Subject: Transit – Approve First Amendment to Contract Services Agreement (C204-165) with Nomad Transit, LLC. Expenditure: Not to Exceed $1,451,546. (Non-General Fund).
RECOMMENDATION
Recommendation of the Transit Director that City Council approve a first amendment to the contract services agreement (C204-165) with Nomad Transit, LLC, in the amount of $1,451,546, for a new not-to-exceed-amount of $3,336,536, to operate Connect Torrance Microtransit and extend the contract term for a one-year period beginning December 10, 2025 and ending December 9, 2026, with an option to extend the agreement for a seven-month period through June 30, 2027.
FUNDING
Funding is available in the Transit Department’s 2025-2026 Operating Budget and is anticipated to be available in subsequent fiscal years.
DISCUSSION
On August 20, 2024, Your Honorable Body approved the contract services agreement (C204-165) with Nomad Transit LLC (dba Via Transportation) for a one-year pilot to operate Connect Torrance Microtransit in the amount of $1,884,990. The agreement also allows for an extension of the service.
The amendment will extend the term of the Agreement for 12 months through December 9, 2026, with an option to extend the Agreement for seven months through June 30, 2027, and to increase contractor's compensation by $1,451,546.
Connect Torrance is an award-winning, on-demand and curb-to-curb rideshare service that travels within the City of Torrance. The service utilizes eight (8) minivans, four (4) of which are wheelchair accessible. Within 10 months, the service has completed over 25,000 rides and continues to have record-breaking monthly ridership, reaching 4,000 per month, since its launch.
The service has an average wait time of under fifteen (15) minutes and an average customer satisfaction rating of 4.9 out of 5 stars. Connect Torrance is open to the general public with a discounted fare for residents of Torrance who are 65 years or older and those with disabilities. The 1 City Council
December 2, 2025
amendment will allow Nomad LLC to continue operating Connect Torrance Microtransit for up to additional 19 months.
ATTACHMENTS
1. First Amendment to Contract Services Agreement #C2024-165
2. Presentation
3. Connect Torrance List of Outreach Events
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ATTACHMENT 1
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Connect Torrance Microtransit
Update
TUESDAY, December 2 , 2025
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WHATIS MICROTRANSIT?
A new on-demand rideshare transit option that uses
technology to captures trip requests and groups passengers into shared rides, in real-time.
A hybrid model between individual private transportation (Uber/Lyft), and public transit.
Offers a curb-to-curb option that is more flexible than traditional fixed-route bus service and appointment-based paratransit.
Supplements to the existing Torrance Community Transit Program Call-in center with representatives to assist in booking rides Provide first-last-mile connections to Transit and the Mary K.
Giordano Regional Transit Center.
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SERVICEAREA
C I T Y C O U N C I L T R A N S P O R T A T I O N C O M M I T T E E 3 8 4
Service Hours:
Monday to Friday: 6am – 9pm
Saturday to Sunday: 9am – 9pm
Cost per ride (general): $5
Seniors: $3
Additional rider: $1.50
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CAREGIVER APPLICATION
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SERVICE PERFORMANCE
We get consistent positive feedback from Connect Torrance riders, new and returning! 12 8
SERVICE PERFORMANCE
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SERVICE PERFORMANCE
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SERVICE PERFORMANCE
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SERVICE PERFORMANCE
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COMMUNITY OUTREACH
This is in large part due to the community engagement effort our team has completed to date.
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Outreach Event Name Location Date
City of Torrance Commission on Aging Meeting Torrance City Hall West Annex 8/6/2024 City of Torrance Transportation Committee Meeting Mary K Giordano Regional Transit Center 8/6/2024 City of Carson BREATHE Rideshare Fair Carson Event Center 10/16/2024 Torrance Area Chamber of Commerce Business Expo and Showcase Torrance Marriott Redondo Beach 11/7/2024 Torrance Senior Fair Mary K Giordano Regional Transit Center 11/20/2024 City of Torrance Farmers Market Wilson Park 11/23/2024
City of Torrance Holiday Snow Day Event Wilson Park 12/14/2024 City of Torrance Turkey Trot Torrance Sam's Club 11/28/2024 Downtown Torrance Holiday Stroll Downtown Torrance 12/4/2024 LA Metro On The Move Riders Program Older Adult Popup Carson Event Center 12/9/2024 City of Torrance Commission on Aging Meeting Torrance City Hall West Annex 1/7/2025 Torrance Focal Point Meeting Bartlett Senior Center 1/17/2025 City of Torrance Farmers Market Wilson Park 2/4/2025
Torrance Environmental Quality and Energy Conservation Commission City Hall 2/6/2025 City of Torrance Farmers Market Wilson Park 2/8/2025
City of Torrance Farmers Market Wilson Park 3/18/2025
South Bay Cities Council of Governments General Assembly Carson Event Center 3/27/2025 City of Torrance Cherry Blosssom Festival Columbia Park 3/30/2025 District 6 Community Meeting - Councilmember Gerson Levy Adult Center 4/10/2025 District 3 Community Meeting - Councilmember Sheikh Mary K Giordano Regional Transit Center 4/26/2025 St Margaret Mary Catholic Church Outreach St Margaret Mary Catholic Church 5/27/2025 El Camino College Job Fair El Camino College 4/30/2025
Connect Torrance Workshop at Golden West Tower Golden West Tower 6/18/2025 Torrance City Yard Open House Torrance City Yard 6/21/2025 Connect Torrance Workshop at New Horizons South Bay New Horizons South Bay 6/26/2025 Connect Torrance Information Session at Kiwanis Club Luncheon DoubleTree by Hilton Hotel Torrance - South Bay 7/1/2025 City of Torrance Farmers Market Wilson Park 7/12/2025
City of Torrance Rock Around the Block Torrance Historical Society 7/17/2025 South Bay Cities COG - Senior Services Working Group Meeting Virtual 7/22/2025 City of Torrance Farmers Market Wilson Park 8/16/2025
City of Torrance Farmers Market Wilson Park 8/19/2025
Senior Citizen Day Celebration: Mini Health Fair Golden West Tower 8/20/2025 National Senior Citizen's Day Bartlett Senior Center 8/21/2025 19 ATTACHMENT 3
Outreach Event Name Location Date
SoFi Stadium NFL Gameday Service Outreach Mary K Giordano Regional Transit Center 8/9/2025 SoFi Stadium NFL Gameday Service Outreach Mary K Giordano Regional Transit Center 8/10/2025 SoFi Stadium NFL Gameday Service Outreach Mary K Giordano Regional Transit Center 9/7/2025 Move LA Bus Fest Rosie's Dog Beach 9/13/2025
SoFi Stadium NFL Gameday Service Outreach Mary K Giordano Regional Transit Center 9/21/2025 City of Torrance Health & Benefits Fair Toyota Meeting Hall 9/24/2025 Orientation with Torrance Unified School District Adult Transition Program Mary K Giordano Regional Transit Center 9/29/2025 SoFi Stadium NFL Gameday Service Outreach Mary K Giordano Regional Transit Center 10/2/2025 Scaredown in Downtown Downtown Torrance 10/4/2025
South Bay Transit Summit Mary K Giordano Regional Transit Center 10/4/2025 City of Carson BREATHE Rideshare Fair Carson Event Center 10/15/2025 Riviera Homeowners Association Meeting Riviera United Methodist Church 10/21/2025 Torrance Area Chamber of Commerce Business Expo and Showcase Torrance Marriott Redondo Beach 10/22/2025 SoFi Stadium NFL Gameday Service Outreach Mary K Giordano Regional Transit Center 10/23/2025 Connect Torrance Workshop with GetTogether Adult Day Health Care Center GetTogether Adult Day Health Care Center 10/29/2025 District 1 Community Meeting- Councilmember Kaji North Torrance Library 11/13/2025 International Dodgers Celebration Mary K Giordano Regional Transit Center 11/20/2025 20