8D
Date: January 13, 2026
To: Honorable Mayor and Members of the City Council
From: Civil Service Commission
Hedieh Khajavi, Human Resources Director
By: Leallani Stewart, Human Resources Analyst | [email protected] Subject: Civil Service Commission and Human Resources – Approve Proposed Class Specifications for Information Technology Analyst Classifications. Expenditure: None.
RECOMMENDATION
Recommendation of the Civil Service Commission and Human Resources Director that City Council:
1. Approve the proposed class specification for Information Technology Analyst Applications and Analytics; and
2. Approve the proposed class specification for Information Technology Analyst Infrastructure.
FUNDING
None required.
DISCUSSION
The Information Technology Department is undergoing a comprehensive reorganization aimed at enhancing operational efficiency to support the City's growing digital needs. This strategic overhaul includes the introduction of several new class specifications, all designed to address the evolving demands of a rapidly changing technological landscape. These new class specifications will help clarify roles and establish well-defined responsibilities for each position within the divisions. The Information Technology Analyst – Applications and Analytics and the Information Technology Analyst – Infrastructure each perform professional duties in the support, administration, and maintenance of the City's information and communication technology infrastructure. These positions provide technical support for systems, networks, and applications, ensuring reliable and secure operations. At the meeting on December 22, 2025, the Civil Service Commission approved the proposed class specifications for Information Technology Analyst – Applications and Analytics, and Information Technology Analyst – Infrastructure.
ATTACHMENT
1. Civil Service Commission Item – December 22, 2025
1 Commission Meeting
December 22. 2025
Honorable Chair and Members
of the Civil Service Commission
City Hall
Torrance, CA
Honorable Members:
SUBJECT: APPROVE PROPOSED CLASS SPECIFICATIONS FOR INFORMATION
TECHNOLOGY ANALYST CLASSIFICATIONS
RECOMMENDATION
Recommendation of the Human Resources Director that your Honorable Body:
1. Approve the proposed class specification for Information Technology Analyst - Applications and Analytics and forward it to the City Council for approval; and
2. Approve the proposed class specification for Information Technology Analyst - Infrastructure and forward it to the City Council for approval.
BACKGROUND
The Information Technology Department is undergoing
a
comprehensive reorganization aimed at
enhancing operational efficiency to support the city's growing digital needs. This strategic overhaul includes
the
introduction of several new class specifications, all designed to address the evolving
demands
of a rapidly changing technological landscape. These new class specifications will help clarify roles and establish well-defined responsibilities for each position within the divisions. The proposed class specifications for Information Technology Analyst -Applications and Analytics, and Information Technology Analyst -Infrastructure are submitted for your review and approval.
ANALYSIS
The Information
Technology
Analyst-Applications and Analytics and the Information Technology Analyst - Infrastructure perform professional duties in the support, administration, and maintenance of the City's information and communication technology infrastructure. These positions provide technical support for systems, networks, and applications, ensuring reliable and secure operations.
The Examples of Duties section reflects principal job duties of the positions.
Information Technology Analyst -Applications and Analytics:
• Responds to and completes incidents and service requests within Service Level Agreement (SLA) requirements.
• Produces and documents user requirements for new systems and system enhancements; documents functional and technical requirements ..
• Develops and implements training, test plans, and user acceptance testing with system users.
• Assists in writing scripts and programs for diagnostic reporting and performs data analysis and fixes; documents changes and contributes to recommendations for future enhancements.
7B
2 ATTACHMENT 1
3 4
5 6
7 8
9 10
11 12
13 14
15