8L
Date: April 7, 2026
To: Honorable Mayor and Members of the City Council
From: Andrei Yermakov, Information Technology Director
By: Jillian Wade, Senior Administrative Analyst | [email protected] Subject: Information Technology – Authorize Agreement for Teams Cloud Voice Transformation Implementation Services and Appropriate Funds. Expenditure:
Not-to-Exceed $305,140 (General Fund).
RECOMMENDATION
Recommendation of the Information Technology Director that City Council:
1. Authorize the City Manager to execute an agreement with AT&T DW Holdings Inc. of Dallas, TX, for the implementation of Cloud Voice for Microsoft Teams, including equipment rentals and set up fees, for an amount not-to-exceed $305,140, for the period beginning April 7, 2026, and ending December 1, 2026; and
2. Appropriate $305,140 from the Capital Improvement Fund – General Fund to a newly created project.
FUNDING
Funding is available in the Capital Improvement Fund – General Fund.
DISCUSSION
In 2025, the City engaged AT&T DW Holdings to develop a comprehensive Microsoft Teams Phone Roadmap. This roadmap was designed to guide the City’s transition from traditional telephony systems to a modern, cloud-based voice solution integrated with Microsoft Teams. The roadmap included an assessment of existing infrastructure, identification of user requirements, and a phased migration strategy to ensure continuity of operations and minimal disruption to City services.
The proposed implementation of AT&T’s Cloud Voice for Microsoft Teams Enhanced is the next step in executing this roadmap, enabling all City employees to use Microsoft Teams for voice communications while retaining their existing Direct Inward Dial (DID) numbers.
To streamline procurement and leverage competitive pricing, the City is utilizing the CALNET cooperative agreement #C4-LEG-12-10-TS-01, which provides pre-negotiated terms and pricing for telecommunications services. This approach ensures compliance with purchasing requirements while expediting implementation. The Torrance Municipal Code (TMC) authorizes participation in cooperative purchasing agreements like those established by Sourcewell while 1 City Council
April 7, 2026
also adhering to the City’s procurement policies. A cooperative purchase is allowable under TMC Section 22.3.100 entitled “Exceptions to the Competitive Process” which states:
“The competitive selection processes set forth in this Chapter do not apply in the following categories however purchases shall be made in accordance with procedures and regulations established by the City Manager:
c) Competitive procedures were followed by a governmental agency, including a federal, state, county, city, joint powers agency, special district, or cooperative purchasing agency consisting of one or more such agencies, that are equivalent to the procedures set forth in this Chapter, and the goods or services are supplied to the city at the same or better price as the price obtained by that agency.”
ATTACHMENT
1. AT&T Team Cloud Voice Transformation Services SOW
2 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 1 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Signature Page
Vendor: AT&T Enterprises, LLC, a Delaware limited liability company, DBA AT&T Consulting (“AT&T Consulting”)
Customer: City of Torrance, a California municipal corporation Engagement Number: 2BA4-03-5A59
Engagement Name: Teams Cloud Voice Transformation Services AT&T Contract Number: C4-LEG-12-10-TS-01
Date of Submission: March 31, 2026
Primary Work Site: Remote
AT&T Enterprises, LLC provides services under the brand AT&T Consulting.
This Statement of Work (SoW) constitutes an offer by AT&T Consulting to perform the services described herein. This offer may, at AT&T Consulting's option, be withdrawn if not signed and returned by City of Torrance within 30 days from the date of submission shown above.
This SoW is subject to the terms and conditions of the CALNET (http://www.calnet.ca.gov/) State of CA Contract C4-LEG-12-10-TS-01, which are attached here as Exhibit A and incorporated by reference as if set forth in full here. If there is an conflict with the terms in this SoW and the terms and conditions in C4- LEG-12-10-TS-01 (Exhibit A), the terms in this SoW take precedence and govern.
Notwithstanding any venue or jurisdiction provision in the CALNET State of California Contract C4-LEG- 12-10-TS-01, the parties agree that jurisdiction and venue of any litigation arising from this SoW shall be exclusively in Los Angeles County, California.
AT&T Consulting also agrees to the following insurance requirements:
A. AT&T Consulting and its subconsultants must maintain for the duration of the SoW, at their sole expense the following insurance, which will be full coverage, not subject to self-insurance provisions:
1. Automobile Liability, including owned, non-owned and hired vehicles, with at least the following limits of liability:
a. Primary Bodily Injury with limits of at least $500,000 per person, $1,000,000 per occurrence; and
b. Primary Property Damage of at least $250,000 per occurrence; or c. Combined single limits of $1,000,000 per occurrence.
2. Commercial General Liability including coverage for premises, products and completed operations, independent consultants/vendors, personal injury and contractual obligations with combined single limits of coverage of at least $2,000,000 per occurrence, $4,000,000 aggregate.
3. Workers' Compensation coverage as required by the Labor Code of the State of California and, if workers' compensation is required, employer's liability insurance with minimum limits of ($1,000,000) per occurrence or occupational illness. The Workers' Compensation policy 3 ATTACHMENT 1
SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 2 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
shall be endorsed with a waiver of subrogation in favor of the CITY for all work performed by AT&T Consulting, its employees, agents and subconsultants.
B. The insurance provided by AT&T Consulting will be primary and non-contributory.
C. City of Torrance, the Successor Agency to the Former Redevelopment Agency of the City of Torrance, the City Council and each member thereof, members of boards and commissions, every officer, agent, official, employee and volunteer must be named as additional insureds under the automobile and general liability policies.
D. AT&T Consulting must provide certificates of insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) indicating appropriate coverage, to the City Clerk of the City of Torrance before the commencement of work.
E. Each insurance policy required by this Paragraph must contain a provision that no termination, cancellation or change of coverage can be made without notice to the City of Torrance.
F. If AT&T Consulting maintains broader coverage and/or higher limits than the minimums shown above, the City of Torrance requires and shall be entitled to the broader coverage and/or the higher limits maintained by AT&T Consulting. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City of Torrance.
G. The procuring of insurance shall not be construed as a limitation on liability nor as full performance of the indemnification provisions of AT&T Consulting.
H. AT&T Consulting hereby grants to City of Torrance a waiver of any right to subrogation which any insurer of AT&T Consulting may acquire against the City of Torrance by virtue of the payment of any loss under such insurance. AT&T Consulting agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Torrance has received a waiver of subrogation endorsement from the insurer.
I. Claims Made Policies
If any of the required policies provide coverage on a claims-made basis:
a. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.
b. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.
c. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, the Vendor must purchase “extended reporting” coverage for a minimum of five (5) years after completion of contract work.
J. Self-insured retentions must be declared to and approved by the City of Torrance. The City of Torrance may require AT&T Consulting to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy 4 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 3 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or City of Torrance.
Notwithstanding any confidentiality provisions in the CALNET State of California Contract C4-LEG-12-10- TS-01, the City of Torrance may be required to disclose this contract as well as other related documents pursuant to sunshine laws, including but not limited to, the California Public Records Act and Freedom of Information Act. Exceptions may be those elements in the California Government Code sections 7920.000 et seq. and which are marked “trade secret”, “confidential”, or “proprietary”. The City of Torrance shall not in any way be liable or responsible for the disclosure of such records including, without limitation, those so marked, if disclosure is required by law or by an order issued by a court of competent jurisdiction.
In the event the City of Torrance is required to defend an action on a Public Records Act request for any of the aforementioned documents, information, books, records, and/or contents of a proposal marked “trade secret”, “confidential” or “proprietary”, AT&T Consulting agrees to defend and indemnify the City of Torrance from all costs and expenses, including reasonable attorney’s fees, in action or liability arising under the California Public Records Act.
IN WITNESS WHEREOF, the parties hereto have caused this SoW to be duly executed. Each party warrants and represents that its respective signatories whose signatures appear below have been and are on the date of signature duly authorized to execute this SoW. 5 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 4 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AUTHORIZED SIGNATURE ACCEPTANCE SIGNATURE
City of Torrance, a municipal corporation AT&T Enterprises, LLC.
Signature Signature
George K. Chen Name Printed
Title: Mayor Title
Date Date
ATTEST:
_______________________________________
Rebecca Poirier, MMC
City Clerk
APPROVED AS TO FORM:
PATRICK Q. SULLIVAN
City Attorney
By: ___________________________________
Jennifer Vicente Guerrero
Deputy City Attorney
FOR AT&T INTERNAL USE ONLY ___________ ________
ATTUID Initials
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Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 5 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Invoicing Information
☐A purchase order will be provided.
☐My company does not issue purchase orders for the Services ordered. In order to ensure correct and timely invoicing, I have provided a reference number and billing information to be identified on the invoice.
Reference # Click or tap here to enter text.
Engagement Information
Customer City of Torrance
Engagement Number 2BA4-03-5A59
$ Amount $277,400.00 plus $27,740.00 contingency for the total amount of $305,140.00
Brief Description of Services Teams Cloud Voice Transformation Services Payment Terms As stated in Agreement (Net 30 days is standard) Bill to Information
Billing Contact Name Jillian Wade cc Stanley Ardon
Billing Address 3031 Torrance Blvd, Torrance CA 90503
Billing Contact Phone 310-618-2861
Billing Contact Email [email protected]
Work Location Remote
Contact Name
Address
Contact Phone
Contact Email
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Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 6 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Table of Contents
1. Introduction...............................................................................................................................................................8
2. Description of Work ..................................................................................................................................................8
3. Technologies in Scope ...........................................................................................................................................13
4. Site List...................................................................................................................................................................14
5. Deliverables............................................................................................................................................................16
6. Services Out of Scope............................................................................................................................................16
7. Approach ................................................................................................................................................................18
8. Assumptions...........................................................................................................................................................18
9. Completion Criteria.................................................................................................................................................20
10. Customer Responsibilities......................................................................................................................................20
11. Communications Plan ............................................................................................................................................21 a) Kickoff Meeting................................................................................................................................................21 b) Project Schedule .............................................................................................................................................22 c) Status Reports ................................................................................................................................................22 d) Status Meetings ..............................................................................................................................................22
12. Escalation Process.................................................................................................................................................22 a) AT&T Escalation Path .....................................................................................................................................23 b) City of Torrance Escalation Path.....................................................................................................................23
13. Initiation of Work.....................................................................................................................................................23
14. Resource Description .............................................................................................................................................23
15. Timeline..................................................................................................................................................................24
16. Charges, Expenses and Invoicing..........................................................................................................................24
17. Change Order Process...........................................................................................................................................25
18. Engagement Contacts............................................................................................................................................26 8 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 7 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
1. Introduction
The City of Torrance’s commitment to fostering a connected, efficient, and innovative community is at the heart of its mission to provide exceptional public services that enhance quality of life. Replacing the current NEC phone system with Microsoft Teams Phone System represents a strategic step forward in achieving this mission. Microsoft Teams offers a unified communication platform that integrates voice, video, and collaboration tools seamlessly, empowering city employees to communicate more effectively, respond swiftly, and work collaboratively from anywhere. This modernization not only enhances operational efficiency and reduces costs but also supports the City’s vision of leveraging technology to deliver responsive, accessible, and sustainable services to residents, businesses, and stakeholders alike.
At AT&T Consulting, we are dedicated to delivering world-class, impartial consulting solutions with the goal of becoming our customers’ Trusted Advisor. In this proposal, AT&T Consulting offers to support the City of Torrance in implementing the Cloud Voice and Teams Phone system across all its locations.
Potential Benefits to the City of Torrance
•Quickly establish a solid foundation and robust Teams Phone system framework •Confidently accelerate your migration and onboarding of your voice solution •Reduced costs by having access to valuable expertise and support to ensure faster implementation.
•Reduction in customer and project risk
•Smoother and well-coordinated user and site migrations •Subject Matter Experts who can quickly solution and problem solve •Niche expertise (e.g., E911 in the US/CA)
•Knowledge Transfer
2. Description of Work
This project aims to extend the Cloud Voice for Microsoft Teams service by utilizing AT&T’s Cloud Voice for Microsoft Teams Enhanced, integrated with the City’s Microsoft Teams tenant, to support all City employees. The plan includes deploying the solution across twenty-five locations and migrating users while retaining their existing DID number ranges.
Microsoft Teams Voice Transformation Support Engagement AT&T will provide the following support elements to assist the City of Torrance with enabling Microsoft Teams Cloud Voice.
Phase 0 - Project Management and Governance
This initial phase establishes the foundation for successful project execution through comprehensive project management and governance. It begins with the Project Kickoff, resource engagement, and securing necessary system and security access. Throughout the project, dedicated project management will oversee 9 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 8 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
resourcing, scheduling, coordination, and reporting, while actively managing risks, issues, and decisions.
Protocols for escalation and mitigation will be established to ensure efficiency and maintain high-quality stakeholder communications.
Key activities in this phase include:
•Documenting the City’s current change control processes, including planning, submission, approval, and implementation steps.
•Identifying any change freeze or blackout periods.
•Creating data survey templates to collect information such as DID numbers, ranges, and solution design specifics.
•Developing processes for distributing, collecting, and managing survey data. •Identifying and engaging City of Torrance project stakeholders, defining their roles and responsibilities.
•Coordinating with Enterprise Architecture and Information Security review boards or processes. •Establishing a program governance model, including escalation paths, meeting schedules, reporting cadence, and resource onboarding.
•Preparing essential project documentation such as RAID logs, RACI matrices, and project plans. •Requesting and securing relevant infrastructure access. •Ensuring active participation from key stakeholders and relevant personnel. •Identifying existing City voice initiatives that interact with or depend on the cloud voice solution. •Defining City tasks and workstreams necessary for integrating AT&T Cloud Voice. •Coordinating task completion with the City and third-party stakeholders. •Developing an overall implementation framework, incorporating key stakeholder activities. •Creating high-level plans including “Plan on a Page,” migration plans, and workbooks. •Planning and coordination of Pilot group transformation. •Establishing transformation strategy, test plans, site and user readiness testing, and migration/cutover activities.
•Maintaining the project schedule and communications plan. •Providing ongoing project reporting.
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Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 9 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
•Managing scope changes and change orders.
•Tracking site progress and aligning resources and activities. •Ensuring migration strategy alignment.
•Developing training and communication plans.
•Planning for Day 2 support model implementation and testing.
This structured approach ensures transparent governance, effective coordination, and a smooth transition to the new Cloud Voice and Teams Phone System for the City of Torrance.
Phase 1 – Initiation and Planning (Month 1)
In this phase, we focus on reviewing strategy and roadmap requirements to establish a clear path forward for the Microsoft Teams Phone System deployment. We will collaborate closely with the City of Torrance to finalize the solution deployment model and evaluate alternative options. Key technical, operational, regulatory, and legislative considerations—including devices, E911, and call flow design—will be thoroughly addressed. The phase culminates with the development of a detailed implementation and migration plan, documentation of the solution architecture, and completion of the Solution Requirements Document (SRD). Additionally, a finalized Bill of Materials (BOM) will be prepared and provided for order processing.
Key tasks during this phase include:
•Reviewing and confirming all voice solution design requirements, including any required local SBC/gateways, analog lines, paging, and fax systems.
•Assessing Teams endpoint devices, E911 configurations, and call flow design options. •Planning the implementation and migration process from the existing NEC PBX to the Teams Phone System.
•Finalizing the BOM with pricing details to facilitate order processing.
This structured planning ensures that the deployment aligns with the City’s technical needs and operational goals, setting the stage for a successful migration.
Phase 2 – Design, Architecture, Implementation, and User Acceptance Testing (Months 2-3) During this phase, we will develop and finalize the detailed design and architecture for the Microsoft Teams Phone System, including:
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Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 10 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
•Endpoint and gateway device configurations and call termination structures such as Microsoft Teams auto attendants, Microsoft Teams call queues, and system integrations. •Critical design elements such as E911, TDM, and SIP call flows, including analog lines, paging, and alarms, will be addressed to ensure regulatory compliance and operational readiness. •Orders will be placed based on the finalized Bill of Materials, with comprehensive order management covering tracking, shipping, receiving, and staging activities.
Key activities will also include:
•Validating Microsoft Teams Direct Routing platform provisioning and service activation •Configuring system accounts, licensing, policies, phone numbers, and voice settings •Developing the final infrastructure implementation and migration plan. •Migration user groups will be identified by priority and City of Torrance preference, accompanied by the creation of final User Acceptance Test (UAT) and validation plans, as well as an operational support plan.
•Extensive testing of the Microsoft Teams Direct Routing platform and Teams Cloud Voice configurations, including dial plans and voice routing. •Designing voice architecture encompassing local SBCs/gateways, analog lines, paging, and fax systems.
•Planning and implementing a Teams E911 solution.
•Managing the NEC PBX conversion process.
•Designing Teams device deployment and management strategies. •Creating detailed Cloud Voice test plans.
•Executing E911 architecture implementation, including Teams E911 database population and emergency policies.
•Deploying Teams Phone System network topology for E911, including site, subnet, Ethernet switch Chassis ID (where required), and trusted IP configurations. •Implementing Teams call quality monitoring and analytics with Power BI integration and CQD templates.
•Applying Teams Phone System policies such as calling features, call park, hold, caller ID, dial plans, voice routing, unassigned number management, common area phones, auto attendants, and call queues.
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Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 11 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Phase 3 – Production Migrations and Transition to Day 2 Support and Change Management (Months 4-5)
This phase focuses on the execution of production migrations, comprehensive testing, and transitioning to ongoing operational support. System and end-user testing will be conducted to ensure full functionality and user readiness. Operational support documentation will be developed to facilitate smooth support processes. The migration will begin with pilot user groups, followed by phased migration of all remaining users according to a carefully managed schedule, typically migrating 2-3 groups per week. Post-migration support and reporting will provide immediate assistance to ensure a seamless transition.
Key activities during this phase include:
•Planning and managing office and user transformations, including E911 considerations (for U.S. locations).
•Developing migration plans for users, common area phones, and analog devices. •Organizing number porting or moves.
•Creating and executing Teams Phone System test plans.
•Managing hardware delivery, reception, storage, and local distribution. •Coordinating migration logistics including dates, times, resources, and escalation protocols. •Implementing and licensing Active Directory accounts for common area phones. •Assigning necessary Microsoft Teams policies to support voice services. •Performing site deployment readiness testing.
•Creating Microsoft Teams auto attendants and call queues. •Migrating existing IVR/auto attendant and hunt group numbers to Microsoft Teams auto attendants, and/or call queues.
•Establishing site governance and maintaining thorough documentation. •Provide post-migration support to address any immediate issues.
This structured approach ensures a controlled, efficient migration process and a smooth transition to ongoing support, minimizing disruption and maximizing user adoption and satisfaction. 13 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 12 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Administrative Knowledge Transfer (ongoing)
This phase focuses on transferring essential knowledge to the City of Torrance’s Communications and Information Technology staff to ensure effective system administration and ongoing support of the new Microsoft Teams Phone System.
Key activities include:
•AT&T Consulting will provide system administration knowledge transfer throughout the engagement. This knowledge transfer is intended to complement, and not replace, formal training for City of Torrance staff who will manage the environment going forward. •Consolidation of all project artifacts and preparation of final documentation deliverables to support continued success and knowledge retention.
This approach ensures the City’s team is well-equipped to manage, support, and optimize the Microsoft Teams Phone environment post-deployment.
3. Technologies in Scope
The following technologies are in scope for this engagement:
•AT&T Cloud Voice for Microsoft Teams
•Microsoft Teams Phone System
•AudioCodes Analog Media Gateways
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Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 13 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
4. Site List
Location Estimated Number of
Users/devices
City Hall & Civic Center
3031 Torrance Blvd.
Police Department
3300 Civic Center Dr.
Human Resources Building
(Katy Geissert Main Library)
3301 Torrance Blvd.
Torrance Cultural Arts Center
3330 Civic Center Dr.
Public Works
20500 Madrona Ave.
Recreation Center
3341 Torrance Blvd.
Fire Headquarters
1701 Crenshaw Blvd.
Airport
3301 Airport Dr.
Fire Station 2
25135 Robinson Way
Fire Station 3
3535 W. 182nd St.
943 users and 82 analog ports
across 25 locations.
E911 discovery included for all sites
(subnet and wireless access point)
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Teams Cloud Voice Transformation Services
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Location Estimated Number of
Users/devices
Fire Station 4
5205 Calle Mayor
Fire Station 5
3940 Del Amo Blvd
Fire Station 6
21401 Del Amo Circle Dr.
Torrance Transit Facility
465 Crenshaw Blvd.
Bartlett Center
1813 Cravens Ave
Teen Center
2320 W Carson St
Sports Center (Wilson Park)
2400 Jefferson St.
McMaster Park/ PCC North/Tillim Ctr
3612 W. Artesia Blvd.
Skate Park
2200 Jefferson St.
Madrona Marsh
3201 Plaza Del Amo
El Retiro Library
126 Vista de Parque
Southeast Library
23115 S. Arlington Ave.
North Torrance Library
3604 Artesia Blvd.
Walteria Library
3815 242nd St.
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Confidential Information: This agreement is for use by authorized employees of the Page 15 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Location Estimated Number of
Users/devices
Henderson Library
4805 Emerald St.
5. Deliverables
The following deliverables will be completed during this engagement:
•Project Management and Reporting artifacts
•As-built Architectural Design Document
•Solution Requirements Document
•Operational Support Documentation
6. Services Out of Scope
The following items are not included in this SOW. If they are desired, a Change Order or another SOW can be presented that will address them.
•Remediation of IP data and/or voice networks and components required to support Microsoft Teams Phone system, IP endpoints and analog gateways.
•Any onsite “tag and trace” activities related to granular E911 (chassis/port) •Business case development, Physical site survey activities •Single Sign on via ADFS with Azure and on-premises Active Directory •Physical Activities at remote site(s) to support deployment (i.e., Client installation, phone installation, etc.)
•Configuration of M365 outside what is needed to conduct a successful implementation and migration for Microsoft Teams Phone system.
•Troubleshooting and remediation of existing voice Infrastructure 17 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
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•E911 Emergency Location Identification Number/Emergency Response Location (ELIN/ERL) end user device, IP subnet, mobility and E911 gateways external to the inherent Microsoft Teams Location Based Policy / PIDF-LO capabilities.
•Remote site telephone end user “Station Reviews”, this can be added at additional cost •Remote site end user Microsoft Teams and Teams IP Phone Training •Voicemail systems outside the Teams “Cloud Voicemail”
•All Microsoft Teams unassigned DID redirect, music/message voice recordings and wave file recordings creation and wav file uploading.
•Components, applications, changes, or implementation of any contact center or any related application or component.
•Any pricing as it relates to the cost of new or additional networking hardware (i.e. Microsoft products).
•Re-configuration of the City’s existing PSTN circuits and/or ancillary voice systems •Scope does not include implementation of new network devices and device engineering to deploy the network infrastructure.
•Implementation of tools to collect performance and utilization metrics. AT&T will rely on City of Torrance provided data, or assumptions.
•Power or electrical discovery or analysis.
•Mobility
oMobility Radio Frequency discovery or analysis (Wi-Fi, Cellular, Microwave, Satellite, etc.) oAnalysis, design, configuration, test, or installation of Mobility or Wireless (Wi-Fi/802.11, LTE, etc.)
oComparison of multiple service providers and/or equipment manufacturers is excluded. •Physical cable plant, environment, power, and HVAC analysis. •Any features, functions, hardware, software, or services not specifically stated and detailed as AT&T deliverables within this statement of work are not included. 18 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 17 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
7. Approach
AT&T will sponsor a project kick-off meeting to review this SOW, obtain any information required from City of Torrance but not yet received, and discuss working arrangements not defined in this SOW.
Each party will designate a Single Point of Contact (SPOC) that has the authority to represent such party and has decision-making authority for most matters. All material communications should be conducted through the SPOCs. Such communications should either be in writing or summed up in writing. However, it is recognized that for the sake of efficiency, there will need to be direct communications between AT&T team members and various City of Torrance employees. Any conversation that may have a material outcome on the success of the engagement will need to be documented and sent to the SPOCs.
A project schedule will be developed and agreed to early in the engagement. This project schedule will highlight key milestones, deliverable dates, responsible parties, and any predecessor activities. The project schedule will be maintained throughout the engagement and progress will be tracked against it.
During the course of this effort, AT&T will apply its proprietary methodology to leverage its knowledge gained in similar engagements.
AT&T, in coordination with City of Torrance, will establish a mutually agreeable working schedule and delivery plan as the first phase of this engagement.
At the conclusion of the engagement, AT&T will conduct an executive presentation to review the final deliverables and discuss next steps.
8. Assumptions
The assumptions below were used by AT&T to scope this engagement based on information provided to it by City of Torrance. If any of these assumptions prove to be invalid, the parties agree to resolve the situation via the Change Order Process. Notwithstanding the foregoing, neither of the principal parties is bound to use the Change Order Process in the event of a material breach by the other party. •Unless mutually agreed between the parties, working hours for this engagement will be City of Torrance's normal workday (Monday to Friday, 7:30AM to 5:30 PM with alternating Fridays off, excluding holidays), except for any work that would interfere with City of Torrance’s business or operations, such as upgrades to live equipment.
•There will not be any special conditions or restrictions that would affect a productive workday. •Delays caused by factors outside of the reasonable control of AT&T will be addressed via the Change Order Process.
•Unless otherwise specified in this Statement of Work, Deliverables will be furnished using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio) or in PDF form as appropriate. 19 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 18 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
•City of Torrance’s other vendors and their personnel will be cooperative and forthcoming with information.
•All items listed in the Customer Responsibilities section of the SOW are met, delivered, or provided (as appropriate) in a timely manner.
•AT&T Consulting may require occasional site visits to review paper network documentation or deliver a presentation to city staff. Otherwise, the services will be delivered remotely. The engagement manager will provide remote support. Each Consultant will work up to 40 hours per week during local standard business hours, with time allotted during the work week for on-site activities, if any.
•City of Torrance has ordered the necessary circuits by the start of the Detailed Design phase. •AT&T will be responsible for managing the work location and hours for this project. •If required, AT&T ’s consultants will have extranet VPN access to core and remote site systems, hardware, computer rooms, wiring closets, etc. that are necessary to accomplish the deliverables of this engagement.
•AT&T will not provide, test or be responsible for interoperability between or to systems not identified in this SOW.
•All environmental conditions (e.g., power, air conditioning, rack, and floor space) are either currently available or will be provided by City of Torrance within the agreed upon schedule for this engagement.
•All equipment is in working order, performs appropriately, and is at currently supported software, hardware, and firmware revision levels.
•All communications facilities (e.g., WAN circuits, LAN cabling) between locations that are necessary for this engagement are either currently available or will be provided by City of Torrance within the agreed upon schedule for this engagement.
•All required hardware, firmware, and software that are necessary for this engagement are either currently available or will be provided by City of Torrance within the agreed upon schedule for this engagement. Pricing for equipment is not included in this SOW. •AT&T assumes the City will coordinate 3rd party mission critical voice ancillary systems vendors and fund these vendors to collaborate in detailed connectivity, design, and functionality technical work sessions when necessary. These 3rd party mission critical voice ancillary systems and vendors may include but are not limited to the following listed examples:
oOverhead loudspeaker public address announcement paging, beeper paging, handheld radio, elevator, power failure transfer, loud bell, visual alert, telephone activated public / employee entrance, TDM to GSM GW, analog modem, voice call recording, call detailed recording systems and/or applications.
20 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 19 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
9. Completion Criteria
This engagement will be deemed completed when the following items have been accomplished:
•All Deliverables specified in this SOW have been submitted to the City of Torrance SPOC.
10. Customer Responsibilities
The City of Torrance agrees to provide timely access to all personnel and resources (including all necessary hardware, software, network access, adequate and secure workspace), and requested information deemed essential by AT&T Consulting to ensure that AT&T Consulting can fulfill its commitments stated herein. If possible, AT&T Consulting will make reasonable efforts to provide lead-time for the City of Torrance.
Typically, this notification will occur at the weekly status meetings. However, it may be necessary occasionally to have a faster response level. In these cases, Customer agrees to respond within 3 business days.
City of Torrance also specifically agrees to:
•Provide Executive sponsorship within Customer at the Director level. This sponsorship will include notifying appropriate internal and external organizations of this engagement and requesting their full cooperation.
•Assign a Single Point of Contact (SPOC) to represent City of Torrance. The SPOC will have decision-making authority for most matters that may arise. Ensure that City of Torrance’s SPOC be available to meet with AT&T a minimum of once a week for progress updates. The City of Torrance SPOC will be responsible to:
oFacilitate the scheduling of interviews and information gathering sessions within City of Torrance’s organization, unless other arrangements are agreed upon by the SPOCs. oIdentify and coordinate with the appropriate individuals to review draft deliverables. These reviews must be within the agreed upon timeframe in order to maintain the engagement schedule.
•Provide stakeholder contact information, relevant to this project, prior to the start of the engagement.
•Identify primary on-site contacts and key personnel necessary to conduct required assessment activities in accordance with the project schedule.
•Provide input to and approval of the project schedule. •Ensure that City of Torrance provided materials will be available on or before the date required as per the project schedule.
21 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 20 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
•Make City of Torrance resources (e.g., network, application, personnel, and third party vendors) available at appropriate points in this engagement.
•Make appropriate representatives available for the presentation of the final deliverable. •Provide AT&T with all relevant documentation and information as it pertains to the business requirements and current network environment at the kickoff meeting. •Provide all information and materials required for this Statement of Work on a timely basis. To the best of City of Torrance’s ability, all information will be complete and accurate. •Provide up-to-date documentation for existing network configuration, where AT&T does not have this information.
•Provide AT&T with the necessary physical and/or system access required to complete the deliverables.
•Provide appropriate personnel to assist in identifying users of systems and contact information. •Provide timely access to staff and personnel to answer questions regarding business or network information.
•Inform AT&T of any developments in other projects that might impact this engagement. •Complete any preliminary surveys or advance information requested by AT&T prior to the start of this engagement and deliver them to AT&T at the Kick-off meeting. •Notify AT&T of and make available to AT&T all relevant and previously developed information and documentation relating to the business applications.
If City of Torrance fails to perform any of the responsibilities set forth herein, the parties agree to resolve the situation via the Change Order Process. Notwithstanding the foregoing, neither of the principal parties is bound to use the Change Order Process in the event of a material breach by the other party.
11. Communications Plan
a) Kickoff Meeting
•This SOW will be reviewed and any questions or issues will either be resolved at the meeting or will be documented and the results communicated in writing as soon as practical. •All key stakeholders within City of Torrance will be identified and their email and phone numbers provided for future reference. Ideally, most if not all of these stakeholders will attend the kickoff meeting.
•All individuals that are to receive the weekly status reports will be identified. The agreed upon form of delivery (e.g., hard copy, email) should also be specified. 22 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 21 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
b) Project Schedule
AT&T, in coordination with City of Torrance, will jointly develop a project schedule that will, at a minimum, identify milestones and deliverable dates.
c) Status Reports
A status report will be provided weekly and reviewed in the status review meeting. d) Status Meetings
•The initial expectation is that they will be held weekly, although the timing may be adjusted based on the needs of the engagement.
•At a minimum, the City of Torrance and AT&T SPOCs will be in attendance. Additional parties will be invited based on the needs of the engagement.
•AT&T will provide an update as to the overall status of the engagement and plans for the coming week that will involve City of Torrance personnel or resources. •Discussion and resolution of any non-critical issues that are occurring. •Review of any issues that have been escalated.
•Notification to the other party of any planned absences of key personnel. •Review of the Project Schedule.
12. Escalation Process
In the event of any issues arising under this SOW, either party may initiate the escalation process by contacting the representative of the other party. If the individuals at any level cannot resolve a performance deficiency to the parties’ reasonable satisfaction within the specified period following referral, a party may require that the matter be escalated to the next level. At each level, the parties’ representatives will attempt in good faith to address the issue as expeditiously as feasible. 23 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 22 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
a) AT&T Escalation Path
Name Title Phone Number
CHRISTOPHER GILMORE SALES MANAGER-PROFESSIONAL
SERVICES ATC
(760) 889-6905 +1 (760) 8896905
KRISTEN FITZGERALD SENIOR BUSINESS DEVELOPMENT
MGR 1 ATC
(424) 225-4294 +1 (424) 2254294
JAMES THOMAS DIRECTOR-SALES CONSULTING
SERVICES ATC
(213) 880-0910 +1 (213) 8800910
b) City of Torrance Escalation Path
Name Title Phone Number
ANDREI YERMAKOV IT DIRECTOR (310) 618-2887
13. Initiation of Work
In order for work to begin, AT&T will require receipt of the fully executed SOW and any required documents (e.g., purchase order, professional services attachment) 60 days prior to the initiation of work. The kickoff meeting will mark the official start of this engagement.
If for any reason both parties agree to start the engagement (i.e., conduct the kickoff meeting) later than July 1, 2026, any reference in this SOW to a specific start or completion date of a deliverable or other event shall be extended by one business day for each business day that the kickoff meeting is delayed.
14. Resource Description
Execution of the Teams Cloud Voice Transformation engagement solution will be performed over approximately 5 months, excluding pauses or freeze periods with the following resources involved:
•Principal Architect I – UC Consultant - full-time for the duration of the program. Serves as the project technical lead for the engagement. The Principal Architect I is an expert in the technical aspects of UC and has responsibility for Discovery, Analysis, and Recommendations. •Network Engineer II - Technical Planner - part-time, for the duration of the program. Will have multiple responsibilities including responsibility for the quality of the engagement delivery.
Responsibilities include assignment of resources for the engagement, coordination of kickoff- meeting, accuracy of billing, and first point of escalation. The role is also responsible for all aspects of technical planning, coordination, scheduling, and reporting on project status. •Senior Engineer – National Practice Director (NPD) - part-time for the duration of the program.
The Senior Consultant is the knowledge and thought leader for AT&T in the UC transformation space. The Senior Engineer – National Practice Director (NPD) maintains oversight of the technical (architecture/engineering) aspects of the project as it progresses and is responsible for the strategy/roadmap deliverables.
24 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 23 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
CalNet4 NexGen rates for the above resources can be found in the AT&T Service Catalog in the MPLS Data Network, Category 20 section of the CalNet Contracts website at https://cdt.ca.gov/services/calnet- services/
Principal Architect I – page 335
Network Engineer II – page 332
Senior Engineer – page 334
15. Timeline
Based on the information provided to AT&T by City of Torrance and on our professional experience, AT&T estimates that the work will be completed in approximately 5 months. During the course of this engagement, additional information may be available about the engagement that may impact the estimated timeline.
Changes to the estimated timeline will be addressed via the Change Order Process.
16. Charges, Expenses and Invoicing
As consideration for providing the Services detailed in this SOW, The City of Torrance will pay AT&T on a time-and-materials basis in accordance with the standard CalNet4 NextGen rates as indicated in the table below:
Title
CalNet 4
ID#
Hourly Rate
per Person
Estimated
Hours
Estimated
Labor Charge
Principal Architect I – UC Consultant ATTPA $225/hr 824 $185,400 Network Engineer II - Technical Planner ATTNC2 $200/hr 440 $88,000 Senior Engineer – National Practice
Director (NPD) ATTSC $250/hr 16 $4,000
Total $277,400
The estimated cost of the work defined in this SOW is $277,400.00. Changes to increase the cost beyond $277,400.00 may occur only through the Change Order Process or as set forth in the SOW.
The above charges and fees exclude travel and travel-related expenses such as hotel accommodations, meal, transportation (airfare, taxi, rental car, mileage, airport parking), etc., taking into account the locale, duration, and timing of the travel. The charges also do not include any taxes or other governmental charges that may apply. All quotes are in US dollars.
City of Torrance agrees to reimburse AT&T Consulting for all travel and travel-related costs incurred in accordance with the above guidelines and the AT&T Contract. There are no anticipated travel costs associated with this initiative.
25 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 24 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Pricing is based on the defined scope of work as set forth in this SOW. Any additions or changes to this SOW may necessitate changes in pricing. Pricing herein assumes no material project delays will occur that would require AT&T to stop or delay work.
AT&T Consulting will provide regular status updates to City of Torrance so that the budgetary impacts may be monitored as work progresses. If during the course of the engagement it is determined that the work will extend past the expected duration, then the Change Order Process will be used to provide additional funding.
17. Change Order Process
To manage any necessary changes to scope, deliverables, resource availability, or underlying project assumptions, we will utilize AT&T’s standard Change Control Process. The process is summarized as follows:
1. Upon recognition of a potential change, City of Torrance and AT&T will mutually agree upon the nature of the change.
2. AT&T will determine the effect of the potential change and document the specifics of the change using AT&T’s standard Change Request template. Change Requests will be assigned a unique control number for convenient reference and management.
3. The Change Request will be provided in draft form to City of Torrance’s primary project contact for review in a timely manner. Any immediate and unavoidable impact on the Services, such as critical path delays being caused by the potential Change Request, will be communicated as soon as possible to City of Torrance leadership.
4. City of Torrance and AT&T will come to agreement on the terms of the Change Request and City of Torrance will sign the Change Request document. Prior to incurring any additional effort or cost related to the Change Request, AT&T must be in receipt of a signed Change Request document. 26 SOW # 2BA4-03-5A59
Teams Cloud Voice Transformation Services
Confidential Information: This agreement is for use by authorized employees of the Page 25 of 25 Parties hereto only and is not for general distribution within or outside their companies. © 2026 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
18. Engagement Contacts
City of Torrance
ANDREI YERMAKOV, IT DIRECTOR
3031 TORRANCE BLVD
TORRANCE, CA 90503
[email protected] / +1 310-618-2887
AT&T
KRISTEN FITZGERALD, SENIOR BUSINESS DEVELOPMENT MGR 1 ATC 195 S DOUGLAS ST
EL SEGUNDO CA 90245 United States
[email protected] / +1 (424) 2254294
AT&T Alternate Contact
CHRISTOPHER GILMORE, SALES MANAGER-PROFESSIONAL SERVICES ATC 7337 TRADE ST
SAN DIEGO CA 92121 United States
[email protected] / +1 (760) 8896905
27 STD 213 STANDARD AGREEMENT FOR TELECOMMUNICATIONS
STATE OF CALIFORNIA
STANDARD AGREEMENT
REGISTRATION NUMBER
STD. 213 (REVISED 07/12)PURCHASING AUTHORITY NUMBERAGREEMENT NUMBER C4-LEG-12-10-TS-01
1. This Agreement is entered into between the State Agency and Contractor named below STATE AGENCY’S NAME
California Department of Technology
CONTRACTOR’S NAME
AT&T Corp. _______________________________________________
2. The term of this The Contract Term for the following Categories shall commence on the date this contract is executed by the California Department of Technology, Statewide Technology Procurement through Agreement is: the term(s) as indicated below:
Category 15
• Section 15.2.2 Carrier DSO Service - three (3) years, with two (2) one-year options to extend • All other Category 15 services - seven (7) years, with three (3) one-year options to extend.
Category 16 - five (5) years, with five (5) one-year options to extend.
Category 17 - five (5) years, with five (5) one-year options to extend.
Category 18
• Section 18.3.1.1 Analog Service - three (3) years, with two (2) one-year options to extend. • All other Category 18 services - seven (7) years, with three (3) one-year options to extend.
3. 4.
The maximum amount
of this Agreement is:$0.00 (zero dollars and no cents)
The parties agree to comply with the terms and conditions of the following attachments which are by this reference made a part of the Agreement:
1. Attachment 1 - Awarded Categories, 1 Page
2. Contractor’s PM AC STD 213A Agreement# 12-10-TS-01.03, 3 Pages
3. General Provisions - Telecommunications, 09/24/2012,47 Pages
4. (*) IFB C4A1LEG18 through Addendum 8 in its entirety, for Categories 15,16,17, and 18, 859 Pages
5. Attachment 2- List of Contractor’s Response Documents Attached to this Agreement, 2 pages This agreement is effective upon the start date, or upon STP approval, whichever is later.
Items shown with an Asterisk (*) , are hereby incorporated by reference and made part of this agreement as if attached hereto IN WITNESS WHEREOF, this Agreement has been executed by the parties hereto.
CONTRACTOR Statewide Technology
Procurement (STP) Use Only
CONTRACTOR’S NAME (If other than an individual, state whether a corporation, partnership, etc.) AT&T Corp
BY (Authorized signature)
PRINTED NAME AND TITLE OF PERSON SIGNING
Mark Roese, AVP
ADDRESS
2700 Watt Ave., Room 4022 Sacramento, CA 95821
STATE OF CALIFORNIA
AGENCY NAME
California Department of Technology
BY (Authorized Signature)
DATE SIGNED
12/20/2018
DATE SIGNED
PRINTED NAME AND TITLE OF PERSON SIGNING
Tiffany Angulo, Branch Chief, Statewide Technology Procurement
ADDRESS
P.O. Box 1810, MS Y-12, Rancho Cordova, CA 95741-1810
Exempt Per
EXHIBIT A
28 STATE OF CALIFORNIA
CALIFORNIA DEPARTMENT OF TECHNOLOGY
AGREEMENT NUMBER: C4-LEG-12-10-TS-01
AT&T CORP.
11/05/2018 Page 1 of 1
ATTACHMENT 1 – AWARDED CATEGORIES
Category 15 Dedicated Transport
Category 16 Long Distance Calling
Category 17 Toll-Free Voice Calling
Category 18 Legacy Telecommunications
29 STATE OF CALIFORNIA
CALIFORNIA DEPARTMENT OF TECHNOLOGY
AGREEMENT NUMBER: C4-LEG-12-10-TS-01
AT&T CORP.
ATTACHMENT 2 – LIST OF CONTRACTOR’S RESPONSE DOCUMENTS ATTACHED TO THIS
AGREEMENT
1)
Volume 1, Common Documents
i)
Contractor’s Cover Letter, Response to Exhibit 3 – Exhibit 6, 8, 9 (9 pages) ii)
Contractor’s Response to Business Requirements (93 pages) iii)
BAFO Executive Summary and Change Log (2 pages)
iv)
Appendix A Glossary (9 pages )
v)
Appendix B Special Terms and Conditions (12 pages)
vi)
Appendix C Data Guidelines (51 pages)
vii)
Appendix D Authorization to Order (6 pages)
2)
Volume 2, Category 15
i)
Contractor’s Response to Exhibit 10-14 (14 pages)
ii)
Contractor’s Response to Category 15 Statement of Work (100 pages) 3)
Volume 3, Category 15
i)
Contractor’s BAFO Response to Category 15 Cost Worksheets (53 pages) ii)
Contractor’s BAFO Response to Category 15 Catalog A (106 pages) 4)
Volume 2, Category 16
i)
Contractor’s Response to Exhibit 10-14 (14 pages)
ii)
Contractor’s Response to Category 16 Statement of Work (77 pages) 5)
Volume 3, Category 16
i)
Contractor’s BAFO Response to Category 16 Cost Worksheets (72 pages) ii)
Contractor’s BAFO Response to Category 16 Catalog A (72 pages) 6)
Volume 2, Category 17
i)
Contractor’s Response to Exhibit 10-14 (14 pages)
ii)
Contractor’s BAFO Response to Category 17 Statement of Work (126 pages) 7)
Volume 3, Category 17
i)
Contractor’s BAFO Response to Category 17 Cost Worksheets (50 pages) ii)
Contractor’s BAFO Response to Category 17 Catalog A (30 pages) 8)
Volume 2, Category 18
i)
Contractor’s Response to Exhibit 10-14 (14 pages)
ii)
Contractor’s Response to Category 18 Statement of Work (91 pages) 9)
Volume 3, Category 18
i)
Contractor’s Response to Category 18 Cost Worksheets (69 pages) ii)
Contractor’s Response to Category 18 Catalog A (62 pages) 30