Agenda Item 8E — Torrance City Council, August 11, 2026

8E
Date: August 11, 2026
To: Honorable Mayor and Members of the City Council
From: Kimberly Turner, Transit Director
By: Ryan Plumb, Senior Business Manager | [email protected] Subject: Transit – Award Contract Service Agreement to Operate the Torrance Community Transit Program (TCTP) For a Three-Year (3) Period Beginning August 1, 2026 and ending July 31, 2029. Expenditure: Not-to-Exceed $2,260,280.25 (Non-General Fund: Approximately $753,426.75 Annually).

RECOMMENDATION
Recommendation of the Transit Director that City Council approve a contract services agreement to Administrative Services Cooperative, Inc. of Torrance, CA (RFP B2026-10), in the amount of $753,426.75 annually, for a total not-to-exceed amount of $2,260,280.85, to operate the Torrance Community Transit Program (TCTP) for a three-year (3) period beginning August 1, 2026 and ending July 31, 2029.

FUNDING
Funding is available in the FY2026-27 Transit Department Operating Budget and is expected to available in subsequent fiscal years.

DISCUSSION
The Torrance Community Transit Program (TCTP) has been in operation for several decades for the residents of Torrance. The Dial-A-Ride program was consolidated with the Torrance Senior Ride program in October of 2003, creating the Torrance Community Transit Program (TCTP). For the Senior Taxi program, participants must be a resident of Torrance and be 65 years or older.

Seniors pay either $1, $3, or $5 per trip depending on income level. The Dial-A-Taxi program is for residents of Torrance with a medical disability and rides can be purchased for $1 regardless of income. The City wishes to utilize the same fare structure for the new agreement. The program had operated as a multi-provider system where three transportation providers provide services to senior and disabled patrons who reside in Torrance. Transit had invited taxicab companies who operate in the Torrance area to participate, with the vendors previously providing service in the City via the taxi franchise agreement.

The TCTP program provides 24/7 service to approximately 3,500 Torrance active participants in the program. For many participants in the TCTP program, this service has been their primary method of transportation to medical appointments, grocery stores, and other essential needs in and around the Torrance area.
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Staff released a Request for Proposals (RFP) on May 28, 2026, in which transportation providers were invited to submit proposals to operate the TCTP. A pre-proposal walkthrough was conducted on June 15, 2026, in which seven (7) interested providers participated. A total of four (4) proposals were received and opened by the City on June 29, 2026.

Below is a listing of the evaluation team and advisors that were established:

Evaluation Team
 Ryan Plumb, Senior Business Manager
 Melody Lawrence, Transit Services Manager
 Hashaam Younis, Transit Planning & Design Staff Assistant Upon Reviewing and evaluating the proposals using the established criteria, the scores below were awarded:

Criteria Description Maximum
Points
Administrative
Services
Cooperative,
Inc.

Nomad
Transit,
LLC.

GoGo Technologies,
Inc.

Uber
Technologies,
Inc.

Cost Proposal 30 28.7 23.7 19.0 14.0
Technical Experience 25 23.7 22.3 22.3 17.3
Relevant Experience 25 24.0 22.7 19.0 18.0
References and previous
performance 20 18.7 18.7 16.0 16.0
Total Points 100 95.0 87.3 76.3 65.3
The final ranking of proposals is as follows:

RESULTS

RANKING VENDOR NAME CITY STATE EVALUATION
SCORE

PROPOSAL
PRICE
1 Administrative Services
Cooperative, Inc. Torrance CA 95.0 $2,260,280.25
2 Nomad Transit, LLC. New York NY 87.3 $3,149,368.00
3 GoGo Technologies, Inc. Wilmington DE 76.3 $5,362,932.00 4 Uber Technologies, Inc. San Francisco CA 65.3 $713,359.00 2 City Council
August 11, 2026

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While all proposers demonstrated, to some extent, knowledge and experience in providing transportation service, the evaluation team selected to recommend contract award to Administrative Services Cooperative, Inc. due to their experience providing similar programs to several other cities in the region. Administrative Services Cooperative also had much lower fixed costs due to having no startup costs for call center/support. With 1,070 vehicles available at their disposal for services, Administrative Services Cooperative, Inc. has the fleet size and capability to handle the demand of the program. In the vendor’s proposal, Administrative Services Cooperative acknowledged they would agree to add two (2) additional years to the agreement as amendments.

The City has been using a card swipe system and database (CardONE/Cabconnect) for the Torrance Community Transit Program since 2015. Transit will work with Administrative Services Cooperative, Inc. to evaluate and potentially implement a fully automated, GPS-enabled, QR card-based ride management platform that automatically captures trip, passenger, and vehicle data in real time.

ATTACHMENTS

1. Contract Services Agreement with Administrative Services Cooperative, Inc.

2. RFP Torrance Community Transit Program

3. Admin Services Coop. Proposal
3 temp_AF8855.docx 1

CONTRACT SERVICES AGREEMENT
This CONTRACT SERVICES AGREEMENT (“Agreement”) is made and entered into as of August 1, 2026 (the “Effective Date”), by and between the CITY OF TORRANCE, a municipal corporation (“CITY”), and Administrative Services Cooperative, Inc., a California nonprofit corporation (“CONTRACTOR”).

RECITALS:

A. The CITY wishes to retain the services of an experienced and qualified CONTRACTOR to provide a turnkey demand response transportation service for seniors and disabled Torrance residents under the Torrance Community Transit Program (TCTP).

B. In order to obtain the desired services, the CITY has circulated its Request for Proposals for Operating the Torrance Community Transit Program (TCTP), RFP No. B2026-10 (the “RFP”).

C. CONTRACTOR has submitted a Proposal (the “Proposal”) in response to the RFP. In its Proposal CONTRACTOR represents that it is qualified to perform those services requested in the RFP. Based upon its review of all proposals submitted in response to the RFP, the CITY is willing to award the contract to CONTRACTOR.

AGREEMENT:

1. SERVICES TO BE PERFORMED BY CONTRACTOR
CONTRACTOR will provide the services and install those materials listed in CONTRACTOR’s Proposal submitted in response to the RFP. A copy of the RFP is attached as Exhibit A. A copy of the Proposal is attached as Exhibit B.

2. TERM
Unless earlier terminated in accordance with Paragraph 4 below, this Agreement will continue in full force and effect from the Effective Date through July 31, 2029 with the option for two (2) extensions, one (1) additional year each. The option to extend can be exercised only by CITY.

3. COMPENSATION
A. CONTRACTOR’s Fee.

For services rendered pursuant to this Agreement, CONTRACTOR will be paid in accordance with the compensation schedule set forth in the Proposal, provided, however, that in no event will the total amount of money paid the CONTRACTOR, for services initially contemplated by this Agreement, exceed the sum of $2,260,280.25 (“Agreement Sum”), if first approved in writing by CITY.
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temp_AF8855.docx 2
B. Schedule of Payment.

Provided that the CONTRACTOR is not in default under the terms of this Agreement, upon presentation of an invoice, CONTRACTOR will be paid the fees described in Paragraph 3.A. above, according to the Compensation Schedule. Payment will be due within 30 days after the date of the invoice.

4. TERMINATION OF AGREEMENT
A. Termination by CITY for Convenience.

1. CITY may, at any time, terminate the Agreement for CITY’s convenience and without cause.

2. Upon receipt of written notice from CITY of such termination for CITY’s convenience, CONTRACTOR will:
a. cease operations as directed by CITY in the notice;
b. take actions necessary, or that CITY may direct, for the protection and preservation of the work; and
c. except for work directed to be performed prior to the effective date of termination stated in the notice, terminate all existing subcontracts and purchase orders and enter into no further subcontracts and purchase orders.

3. In case of such termination for CITY’s convenience,
CONTRACTOR will be entitled to receive payment for work executed; and costs incurred by reason of such termination, along with reasonable overhead and profit on the work not executed.

B. Termination for Cause.

1. If either party fails to perform any term, covenant or condition in this Agreement and that failure continues for 15 calendar days after the nondefaulting party gives the defaulting party written notice of the failure to perform, this Agreement may be terminated for cause; provided, however, that if during the notice period the defaulting party has promptly commenced and continues diligent efforts to remedy the default, the defaulting party will have such additional time as is reasonably necessary to remedy the default.

2. In the event this Agreement is terminated for cause by the default of the CONTRACTOR, the CITY may, at the expense of the
CONTRACTOR and its surety, complete this Agreement or cause it to be completed. Any check or bond delivered to the CITY in connection with this Agreement, and the money payable thereon, 5 temp_AF8855.docx 3
will be forfeited to and remain the property of the CITY. All moneys due the CONTRACTOR under the terms of this Agreement will be retained by the CITY, but the retention will not release the CONTRACTOR and its surety from liability for the default. Under these circumstances, however, the CONTRACTOR and its surety will be credited with the amount of money retained, toward any amount by which the cost of completion exceeds the Agreement Sum and any amount authorized for extra services.

3. Termination for cause will not affect or terminate any of the rights of the CITY as against the CONTRACTOR or its surety then existing, or which may thereafter accrue because of the default; this provision is in addition to all other rights and remedies available to the CITY under law.

C. Termination for Breach of Law.

In the event the CONTRACTOR or any of its officers, directors, shareholders, employees, agents, subsidiaries or affiliates is convicted (i) of a criminal offense as an incident to obtaining or attempting to obtain a public or private contract or subcontract, or in the performance of a contract or subcontract; (ii) under state or federal statutes of embezzlement, theft, forgery, bribery, falsification or destruction of records, receiving stolen property, or any other offense indicating a lack of business integrity or business honesty which currently, seriously, and directly affects responsibility as a public consultant or contractor; (iii) under state or federal antitrust statutes arising out of the submission of bids or proposals; or (iv) of violation of Paragraph 19 of this Agreement; or for any other cause the CITY determines to be so serious and compelling as to affect CONTRACTOR’s responsibility as a public consultant or contractor, including but not limited to, debarment by another governmental agency, then the CITY reserves the unilateral right to terminate this Agreement or to impose such other sanctions (which may include financial sanctions, temporary suspensions or any other condition deemed appropriate short of termination) as it deems proper. The CITY will not take action until CONTRACTOR has been given notice and an opportunity to present evidence in mitigation.

5. FORCE MAJEURE
If any party fails to perform its obligations because of strikes, lockouts, labor disputes, embargoes, acts of God, inability to obtain labor or materials or reasonable substitutes for labor or materials, governmental restrictions, governmental regulations, governmental control, judicial orders, enemy or hostile governmental action, civil commotion, fire or other casualty, or other causes beyond the reasonable control of the party obligated to perform, then that party’s performance shall be excused for a period equal to the period of such cause for failure to perform.
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6. RETENTION OF FUNDS
CONTRACTOR authorizes CITY to deduct from any amount payable to CONTRACTOR (whether or not arising out of this Agreement) any amounts the payment of which may be in dispute or that are necessary to compensate CITY for any losses, costs, liabilities, or damages suffered by CITY, and all amounts for which CITY may be liable to third parties, by reason of CONTRACTOR’s acts or omissions in performing or failing to perform CONTRACTOR’s obligations under this Agreement. In the event that any claim is made by a third party, the amount or validity of which is disputed by CONTRACTOR, or any indebtedness exists that appears to be the basis for a claim of lien, CITY may withhold from any payment due, without liability for interest because of the withholding, an amount sufficient to cover the claim. The failure of CITY to exercise the right to deduct or to withhold will not, however, affect the obligations of CONTRACTOR to insure, indemnify, and protect CITY as elsewhere provided in this Agreement.

7. CITY REPRESENTATIVE
Ryan Plumb is designated as the “City Representative,” authorized to act in its behalf with respect to the work and services specified in this Agreement and to make all decisions in connection with this Agreement. Whenever approval, directions, or other actions are required by CITY under this Agreement, those actions will be taken by the City Representative, unless otherwise stated. The City Manager has the right to designate another City Representative at any time, by providing notice to CONTRACTOR.

8. CONTRACTOR REPRESENTATIVE(S)
The following principal(s) of CONTRACTOR are designated as being the principal(s) and representative(s) of CONTRACTOR authorized to act in its behalf with respect to the work specified in this Agreement and make all decisions in connection with this Agreement:

Marco A. Soto
Vice President

9. INDEPENDENT CONTRACTOR
CONTRACTOR is, and at all times will remain as to CITY, a wholly independent contractor. Neither CITY nor any of its agents will have control over the conduct of CONTRACTOR or any of CONTRACTOR’s employees, except as otherwise set forth in this Agreement. CONTRACTOR’s agents and employees are not and shall not be considered employees of CITY for any purpose. CONTRACTOR may not, at any time or in any manner, represent that it or any of its agents or employees are in any manner agents or employees of CITY. CITY has no duty, obligation, or responsibility to CONTRACTOR’s agents or employees under the Affordable Care Act. CONTRACTOR is solely responsible for any tax penalties associated with the failure to offer affordable coverage to its agents and employees under the Affordable Care Act and any other liabilities, claims and obligations regarding compliance with the Affordable Care Act with respect to 7 temp_AF8855.docx 5
CONTRACTOR’s agents and employees. CITY is not responsible and shall not be held liable for CONTRACTOR’s failure to comply with CONTRACTOR’s duties, obligations, and responsibilities under the Affordable Care Act. CONTRACTOR agrees to defend, indemnify and hold CITY harmless for any and all taxes and penalties that may be assessed against CITY as a result of CONTRACTOR’s obligations under the Affordable Care Act relating to CONTRACTOR’s agents and employees.

10. BUSINESS LICENSE
The CONTRACTOR must obtain a City business license prior to the start of work under this Agreement, unless CONTRACTOR is qualified for an exemption.

11. OTHER LICENSES AND PERMITS
CONTRACTOR warrants that it has all professional, contracting and other permits and licenses required to undertake the work contemplated by this Agreement.

12. FAMILIARITY WITH WORK
By executing this Agreement, CONTRACTOR warrants that CONTRACTOR (a) has thoroughly investigated and considered the scope of services to be performed, (b) has carefully considered how the services should be performed, and (c) fully understands the facilities, difficulties and restrictions attending performance of the services under this Agreement. If the services involve work upon any site, CONTRACTOR warrants that CONTRACTOR has or will investigate the site and is or will be fully acquainted with the conditions there existing, prior to commencement of services set forth in this Agreement. Should CONTRACTOR discover any latent or unknown conditions that will materially affect the performance of the services set forth in this Agreement, CONTRACTOR must immediately inform CITY of that fact and may not proceed except at CONTRACTOR’s risk until written instructions are received from CITY.

13. CARE OF WORK
CONTRACTOR must adopt reasonable methods during the term of the Agreement to furnish continuous protection to the work, and the equipment, materials, papers, documents, plans, studies and other components to prevent losses or damages, and will be responsible for all damages, to persons or property, until acceptance of the work by CITY, except those losses or damages as may be caused by CITY’s own negligence.

14. CONTRACTOR’S ACCOUNTING RECORDS; OTHER PROJECT RECORDS Records of the CONTRACTOR’s time pertaining to the project, and records of accounts between CITY and the CONTRACTOR, will be kept on a generally recognized accounting basis. CONTRACTOR will also maintain all other records, including without limitation specifications, drawings, progress reports and the like, relating to the project. All records will be available to CITY during normal working hours. CONTRACTOR will maintain these records for three years after final payment.
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15. INDEMNIFICATION
CONTRACTOR will indemnify, defend, and hold harmless CITY, the Successor Agency to the former Redevelopment Agency of the City of Torrance, the City Council, each member thereof, present and future, members of boards and commissions, its officers, agents, employees and volunteers from and against any and all liability, expenses, including defense costs and legal fees, and claims for damages whatsoever, including, but not limited to, those arising from breach of contract, bodily injury, death, personal injury, property damage, loss of use, or property loss however the same may be caused and regardless of the responsibility for negligence. The obligation to indemnify, defend and hold harmless includes, but is not limited to, any liability or expense, including defense costs and legal fees, arising from the negligent acts or omissions, or willful misconduct of CONTRACTOR, its officers, employees, agents, subcontractors or vendors. It is further agreed, CONTRACTOR’s obligations to indemnify, defend and hold harmless will apply even in the event of concurrent negligence on the part of CITY, the City Council, each member thereof, present and future, or its officers, agents and employees, except for liability resulting solely from the negligence or willful misconduct of CITY, its officers, employees or agents.

Payment by CITY is not a condition precedent to enforcement of this indemnity.

In the event of any dispute between CONTRACTOR and CITY, as to whether liability arises from the sole negligence of the CITY or its officers, employees, agents, subcontractors or vendors, CONTRACTOR will be obligated to pay for CITY’s defense until such time as a final judgment has been entered adjudicating the CITY as solely negligent. CONTRACTOR will not be entitled in the event of such a determination to any reimbursement of defense costs including but not limited to attorney’s fees, expert fees and costs of litigation.

16. NON-LIABILITY OF CITY OFFICERS AND EMPLOYEES
No officer or employee of CITY will be personally liable to CONTRACTOR, in the event of any default or breach by the CITY or for any amount that may become due to CONTRACTOR.

17. INSURANCE
A. CONTRACTOR and its subcontractors must maintain for the duration of the contract at its sole expense the following insurance, which will be full coverage not subject to self-insurance provisions:

1. Automobile Liability, including owned, non-owned and hired vehicles, with at least the following limits of liability:
a. Primary Bodily Injury with limits of at least $500,000 per person, $1,000,000 per occurrence; and
b. Primary Property Damage of at least $250,000 per
occurrence; or
9 temp_AF8855.docx 7
c. Combined single limits of $1,000,000 per occurrence.

2. Commercial General Liability including coverage for premises, products and completed operations, independent
contractors/vendors, personal injury and contractual obligations with combined single limits of coverage of at least $2,000,000 per occurrence, $4,000,000 aggregate.

3. Workers’ Compensation coverage as required by the Labor Code of the State of California and, if workers’ compensation is required, employer’s liability insurance with minimum limits of $1,000,000 per occurrence or occupational illness. The Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the CITY for all work performed by the CONTRACTOR, its employees, agents and subcontractors.

B. The insurance provided by CONTRACTOR will be primary and non- contributory.

C. CITY (“City of Torrance”), the Successor Agency to the former Redevelopment Agency of the City of Torrance, the City Council and each member thereof, members of boards and commissions, every officer, agent, official, employee and volunteer must be named as additional insured under the automobile and general liability policies. Coverage can be provided in the form of an endorsement to the CONTRACTOR’s insurance or applicable policy language.

D. CONTRACTOR must provide certificates of insurance including all required mandatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) indicating appropriate coverage, to the City Clerk of the City of Torrance before the commencement of work.

E. Each insurance policy required by this Paragraph must contain a provision that no termination, cancellation or change of coverage can be made without notice to CITY.

F. CONTRACTOR must include all subcontractors as insureds under its policies or must furnish separate certificates and endorsements for each subcontractor. All coverage for subcontractors will be subject to all of the requirements of this Paragraph 17.

G. If the CONTRATOR maintains broader coverage and/or higher limits than the minimums shown above, the CITY requires and shall be entitled to the broader coverage and/or the higher limits maintained by the CONTRACTOR. Any available insurance proceeds in excess of the 10 temp_AF8855.docx 8
specified minimum limits of insurance and coverage shall be available to the CITY.

H. The procuring of insurance shall not be construed as a limitation on liability nor as full performance of the indemnification provisions of the CONTRACTOR.

I. CONTRACTOR hereby grants to CITY a waiver of any right to subrogation which any insurer of said CONTRACTOR may acquire against the CITY by virtue of the payment of any loss under such insurance.

CONTRACTOR agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the CITY has received a waiver of subrogation endorsement from the insurer.

J. Self-insured retentions must be declared to and approved by the CITY.

The CITY may require the CONTRACTOR to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or CITY.

18. SUFFICIENCY OF INSURERS
Insurance required by this Agreement will be satisfactory only if issued by companies admitted to do business in California, rated “A” or better in the most recent edition of Best’s Key Rating Guide, and only if they are of a financial category Class VII or better, unless these requirements are waived by the Risk Manager of CITY (“Risk Manager”) due to unique circumstances. In the event the Risk Manager determines that the work or services to be performed under this Agreement creates an increased or decreased risk of loss to CITY, the CONTRACTOR agrees that the minimum limits of any insurance policies or performance bonds required by this Agreement may be changed accordingly upon receipt of written notice from the Risk Manager; provided that CONTRACTOR will have the right to appeal a determination of increased coverage by the Risk Manager to the City Council of CITY within 10 days of receipt of notice from the Risk Manager.

19. CONFLICT OF INTEREST
A. No officer or employee of the CITY may have any financial interest, direct or indirect, in this Agreement, nor may any officer or employee participate in any decision relating to the Agreement that affects the officer or employee’s financial interest or the financial interest of any corporation, partnership or association in which the officer or employee is, directly or indirectly interested, in violation of any law, rule or regulation.

B. No person may offer, give, or agree to give any officer or employee or former officer or employee, nor may any officer or employee solicit, 11 temp_AF8855.docx 9
demand, accept, or agree to accept from another person, a gratuity or an offer of employment in connection with any decision, approval, disapproval, recommendation, preparation or any part of a program requirement or a purchase request, influencing the content of any specification or procurement standard, rendering of advice, investigation, auditing, or in any other advisory capacity in any way pertaining to any program requirement, contract or subcontract, or to any solicitation or proposal.

20. NOTICE
A. All notices, requests, demands, or other communications under this Agreement will be in writing. Notice will be sufficiently given for all purposes as follows:

1. Personal delivery. When personally delivered to the recipient:
notice is effective on delivery.

2. First Class mail. When mailed first class to the last address of the recipient known to the party giving notice: notice is effective three mail delivery days after deposit in a United States Postal Service office or mailbox.

3. Certified mail. When mailed certified mail, return receipt requested:
notice is effective on receipt, if delivery is confirmed by a return receipt.

4. Overnight delivery. When delivered by an overnight delivery service, charges prepaid or charged to the sender’s account:
notice is effective on delivery, if delivery is confirmed by the delivery service.

5. Facsimile transmission. When sent by fax to the last fax number of the recipient known to the party giving notice: notice is effective on receipt. Any notice given by fax will be deemed received on the next business day if it is received after 5:00 p.m. (recipient’s time) or on a non-business day.

6. Addresses for purpose of giving notice are as follows:

CONTRACTOR Administrative Services
Cooperative, Inc.
2050 W. 190th Street, Suite 100
Torrance, CA 90504
Phone: (323) 972-9528

Fax: N/A
12 temp_AF8855.docx 10
CITY: City Clerk
City of Torrance
3031 Torrance Boulevard
Torrance, CA 90503
Fax: (310) 618-2931
B. Any correctly addressed notice that is refused, unclaimed, or undeliverable because of an act or omission of the party to be notified, will be deemed effective as of the first date the notice was refused, unclaimed or deemed undeliverable by the postal authorities, messenger or overnight delivery service.

C. Either party may change its address or fax number by giving the other party notice of the change in any manner permitted by this Agreement.

21. PROHIBITION AGAINST ASSIGNMENT AND SUBCONTRACTING
This Agreement and all exhibits are binding on the heirs, successors, and assigns of the parties. The Agreement may not be assigned or subcontracted by either CITY or CONTRACTOR without the prior written consent of the other.

22. INTEGRATION; AMENDMENT
This Agreement represents the entire understanding of CITY and CONTRACTOR as to those matters contained in it. No prior oral or written understanding will be of any force or effect with respect to the terms of this Agreement. The Agreement may not be modified or altered except in writing signed by both parties.

23. INTERPRETATION
The terms of this Agreement should be construed in accordance with the meaning of the language used and should not be construed for or against either party by reason of the authorship of this Agreement or any other rule of construction that might otherwise apply. To the extent that the terms of the RFP or the Proposal are inconsistent with the terms of this Agreement, the terms of this Agreement shall control.

24. SEVERABILITY
If any part of this Agreement is found to be in conflict with applicable laws, that part will be inoperative, null and void insofar as it is in conflict with any applicable laws, but the remainder of the Agreement will remain in full force and effect.

25. TIME OF ESSENCE
Time is of the essence in the performance of this Agreement.

26. GOVERNING LAW; JURISDICTION
This Agreement will be administered and interpreted under the laws of the State of California. Jurisdiction of any litigation arising from the Agreement will be in Los Angeles County, California.
13 temp_AF8855.docx 11

27. COMPLIANCE WITH STATUTES AND REGULATIONS
CONTRACTOR will be knowledgeable of and will comply with all applicable federal, state, county and city statutes, rules, regulations, ordinances and orders.

28. WAIVER OF BREACH
No delay or omission in the exercise of any right or remedy by a nondefaulting party on any default will impair the right or remedy or be construed as a waiver.

A party’s consent or approval of any act by the other party requiring the party’s consent or approval will not be deemed to waive or render unnecessary the other party’s consent to or approval of any subsequent act. Any waiver by either party of any default must be in writing and will not be a waiver of any other default concerning the same or any other provision of this Agreement.

29. ATTORNEY’S FEES
Except as provided for in Paragraph 16, in any dispute, litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party will be awarded reasonable attorney’s fees, together with any costs and expenses, to resolve the dispute and to enforce any judgment.

30. EXHIBITS
All exhibits identified in this Agreement are incorporated into the Agreement by this reference.

31. CONTRACTOR’S AUTHORITY TO EXECUTE
The persons executing this Agreement on behalf of the CONTRACTOR warrant that (i) the CONTRACTOR is duly organized and existing; (ii) they are duly authorized to execute this Agreement on behalf of the CONTRACTOR; (iii) by so executing this Agreement, the CONTRACTOR is formally bound to the provisions of this Agreement; and (iv) the entering into this Agreement does not violate any provision of any other Agreement to which the CONTRACTOR is bound.

32. PUBLIC RECORDS ACT
Any documents submitted by the CONTRACTOR; all information obtained in connection with the CITY’s right to audit and inspect the CONTRACTOR’s documents, books, and accounting records pursuant to paragraph 14 CONTRACTOR’s Accounting Records; Other Project Records; as well as those documents which were required to be submitted in response to the Request for Proposals (RFP) used in the solicitation process for this Contract, become the exclusive property of the City. All such documents become a matter of public record and shall be regarded as public records. Exceptions will be those elements in the California Government Code Section 7920.000 et seq. (Public Records Act) and which are marked “trade secret”, “confidential”, or “proprietary”.

The CITY shall not in any way be liable or responsible for the disclosure of any 14 temp_AF8855.docx 12
such records including, without limitation, those so marked, if disclosure is required by law, or by an order issued by a court of competent jurisdiction.

In the event the CITY is required to defend an action on a Public Records Act request for any of the aforementioned documents, information, books, records, and/or contents of a proposal marked “trade secret”, “confidential”, or “proprietary”, the CONTRACTOR agrees to defend and indemnify the CITY from all costs and expenses, including reasonable attorney’s fees, in action or liability arising under the Public Records Act.

CITY OF TORRANCE,
a municipal corporation
_______________________________
Sharon Kalani, Mayor

Administrative Services Cooperative, Inc.
a California nonprofit corporation
By:________________________________
Marco Soto
Vice President
ATTEST:
_______________________________
Rebecca Poirier, MMC
City Clerk
APPROVED AS TO FORM:

PATRICK Q. SULLIVAN
City Attorney
By: ____________________________
Jocelyn N. Sarigumba
Deputy City Attorney
Attachments: Exhibit A Request for Proposals
Exhibit B Proposal
Rev.0424
15 EXHIBIT A

REQUEST FOR PROPOSALS
[To be attached]
16 EXHIBIT B

PROPOSAL
[To be attached]
17 1
RFP Document Revised September, 2019

Request for Proposals (RFP)
City of Torrance | 3031 Torrance Blvd, Torrance CA 90503 | www.TorranceCA.Gov

RFP No. B2026 - 10 RFP t o Operate the Torrance Community Transit Program (TCTP)

RFP Submittal Information
No mail or hand delivered proposals. No faxed proposals.

No Late proposals.

Location: City of Torrance
Purchasing Division
3031 Torrance Blvd.

Torrance, CA 90503
Date: Monday, June 29, 2026
Time Deadline: 3:00 p.m. Local (Pacific) Time

Submittal Requirements
Your submittal must include the following:

• Vendor’s Response (Section III of this document pages

12 through

19 on the forms provided. If additional
space is required, please attach additional sheets/pages.

• Proposer’s Affidavit (Attachment 1)

Proposers will be disqualified if their proposal

does
not include the above items.

Prior to the award of a Contract
The successful vendor, must submit the following to the City of Torrance • Proof of insurance and applicable bonds, as indicated in the terms and conditions of this RFP document.
• Proof of a City of Torrance Business License, please contact the City of Torrance Business License Office at (310) 618-5923.

Notice of Mandatory Pre-Proposal Conference
The City will conduct a mandatory briefing session for prospective vendors. The pre-proposal conference will start promptly at the time and date listed below via Teams Teleconference . You must sign - in on time and stay for the entire conference.

Interested parties must RSVP by email to Transit staff by 10 a.m. on the date of the Teleconference. A confirmation email will be sent

with
instructions on how to join a

phone/video
conference.

Location: via TEAMS video conference
Date: Monday, June 15, 2026
Time: 1 p.m. Local (Pacific) Time
https://teams.microsoft.com/meet/271019203295985?p=txkDtcVjluSV7yokem

Questions Regarding this RFP Must be Submitted on PlanetBids • The deadline to submit questions is 5:30 p.m. Pacific Time on Wednesday, June 17, 2026. • All questions regarding this RFP must be submitted online through PlanetBids.

18 ATTACHMENT 2
2 RFP Document Revised September, 2019

RFP No. B2026 - 10 RFP to Operate the Torrance Community Transit Program (TCTP)

SECTION I RFP INSTRUCTIONS AND INFORMATION

Notice is hereby given that proposals will be received

through PlanetBids

until
3:

00p.m.

Mon

,
June 29

, 2026
.

The City of Torrance:

The City of Torrance is on the western side of Los Angeles County. It is borde

re
d by the Palos Verdes
Peninsula on the south, the City of Gardena on the north, the City of Redondo Beach on the north and west boundaries, the City of Lomita on the east and the Pacific Ocean on the west. The City encompasses an area of approximately 21 square miles, 329 miles of Streets, 1870 intersections, 550 miles of sidewalks, 47,000 Street Trees, 6 Public Libraries, a Municipal Airport,

Transit System,

46 Parks & Recreation Amenities, 6 Fire
Stations, 1 Police Station and 1 Police Community Center, and has an estimated population of approximately 146

,
115, which makes Torrance one of the top 10 cities in Los Angeles County in regards to population.

Background:

The Torrance Transit System (TTS) is searching for qualified vendors to provide a turnkey demand response

transportation service under the

Torrance Community Transit Program (TCTP) which includes both the Dial-A- Ride paratransit service and the Senior Taxi program. The TCTP is a transportation assistance program for the residents of the City of Torra

nce.

The program has been operated under contracted service with Taxi companies for several years, but Torrance Transit welcomes the participation of Transportation Network Companies (TNC’s) and other transportation providers who are able to provide service and then report data as required by program guidelines.

The current program enables participants to purchase credits for taxi rides at a discounted cost.

Participants
are enrolled

in either the Senior or Dial-A-

Ride
program, as duplicate enrollment is prohibited. There are approximately 3,500 active

cardholders
in the both the Senior and Dial-A-

Ride Program.

TCTP
provided
32,027

passenger trips in FY 2025

with 16,477

senior trips and 15,550

dial-a-

ride
(disability) trips, as well as
approximately 4,300

service hours and

104,000

revenue miles for the Fiscal Year.

The TCTP is currently operated under the following program rules:

• Participants may purchase, once a month, a maximum of 12 ride credits. • For the Senior Taxi program, participants must be a resident of Torrance and must be 65 and older.

• Participants in the Dial-A-

Taxi program must be a disabled resident of Torrance.

• Participants under the Senior T

axi
program may purchase rides at $1, $3, or $5 depending on total household income level.

• Participants in the Dial-A-

Taxi program can purchase rides at $1, regardless of income level.

• Each ride credit has a value of $13.00 in taxi fare.

• All ride credits expire 90 days from the date the order is processed. Once expired, ride credits are invalid and have no value. Ride credits

cannot

be exchanged or refunded for any reason.
• Rainy day credits are special ride credits that can only be purchased once. Up to eight (8) rainy day credits may be purchased, which do not expire.
• Requests for additional ride credits for medical reasons will be evaluated on a case

-
by-

case basis. A
form signed by a medical physician must be submitted to the City.

• Additional ride credits will be available for a specified, limited period of time, and are not to exceed 12 additional ride credits (24 total for the month), as determined by a staff evaluator • Patrons have the option to pay partially out

pocket to cover remaining balance after credit is used, or to instead use an additional ride credit to cover the remainder.

• Eligibility must be renewed every year for those on temporary disability.

19 3
RFP Document Revised September, 2019

Definitions

Word Definition as applied to this RFP
City The City of Torrance, California
Vendor, Contractor,
Proposer, Firm or
Consultant
The person, firm, company or corporation providing services to the City, or submitting a proposal in response to this RFP
Contract, Purchase Order,
Agreement, Purchasing
Agreement
The agreement between the awarded Vendor and the City as a result of this Request for Proposals
TCTP Torrance Community Transit Program

Proposal Submittal

Form:

Prospective bidders must submit bids in

electronic only format
at
(

https://vendors.planetbids.com/portal/47426/portal
-

home

The proposal must be made on the form provided
and uploaded on PlanetBids.

Scan and attach all required documents to your eBid

Failu

re to provide required documents with bid may
cause the bid to be deemed non

responsive.

If an individual makes the proposal, it must be signed by that individual, with an address and

telephone
number. If made by a business entity, it must be signed by an authorized person that

executes binding
agreements and contracts. A full business address and telephone are required.

Blank spaces in the proposal form must be completed using ink, indelible pencil, typewriter or digitally.

The text
of the proposal form must not be changed and no additions. Any unauthorized conditions, limitations, or provisos attached to a proposal will render it informal and may cause its rejection. Alterations by erasure or interlineations must be explained or noted in the proposal form over the signature of the Propose

Mandatory Pre

Proposal

Conference:

A ven

dor representative must attend

the mandatory pre

proposal conference in order to submit a proposal. No
exceptions. The pre

proposal
conference will start at the location listed on page 1 of this Request for Proposals. No late arrivals. No Exceptions. No make

s are
allowed.

Questions:

All questions regarding this RFP must be submitted online no later than 5:30p.m. Wednesday, June 17, 2026

Answers to questions will be posted online for all interested bidders to review. Bidders who

have downloaded
bid documents by the time that the questions are responded to will receive an automated email notifying them of additional information and/or addendums that have been posted to the website. No questions via telephone.

No questions submitted

after deadline. Written answers and any other changes to the RFP will be sent via Planet

ids to all known prospective proposers as an addendum to the RFP.

Errors and Omissions:

The proposer may not

take advantage of any errors and/or omissions in these specifications or in the proposer’s specifications submitted with its proposal. If there are

err

ors or omissions, you will be notified.

Proposers Examination of Requirements:
20 4
RFP Document Revised September, 2019

The proposer may not take advantage of any errors and/or omissions in these specifications or in the

proposer’s specifications submitted with its proposal. If there are errors or omissions, you will be notified.

Reservation:

The City reserves the right to revise or amend these specifications prior to the date set

for opening proposals.

Revisions and amendments will be identified

by an addendum to this RFP. If the revisions require

additional
time to enable vendors to respond, the City may postpone the opening date accordingly. In such case, the addendum will include an announcement of the new

proposal submittal due
date.

Attach all addenda

to the proposal. Failure to attach any addendum may render the

proposal
non

responsive
and cause for rejection

The City reserves the right to award a contract to a company solely based on

the initial proposal submitted.

The City reserves the right to require more information and clarification on information submitted in the proposal to complete the evaluation.

The City Council reserves the right to reject any and all

proposal
s received, to take all proposals under
advisement for a period not to exceed ninety (90) days after the date of the opening, to

waive any informality
on any proposal, and to be the sole judge of the relative merits of the material an

or service
mentioned in the
respective proposals received. The City reserves the right to reject any proposal not accompanied with all data or information required.

This Request for Proposals does not commit the City to award a contract or to pay any cost incurred in the preparation of a proposal. All responses to this RFP document become the property of the City of Torrance.

The City reserves the right to examine all factors bearing on a Proposer’s ability to perform the services under the contract. The City reserves the right to reject any proposal not accompanied with all data or information required. The City reserves the

right to cancel this solicitation, without penalty, at its sole discretion.

Affidavit:

An affidavit form is enclosed. It must be completed signifying that the proposal is genuine and not collusive or made in the interest or on behalf of

any person not named in the proposal, that the proposer has not directly or indirectly induced or solicited any other proposer to put in a sham proposal or any other person, firm, or corporation to refrain from proposing, and that the proposer has not in any manner sought by collusion to secure for itself an advantage over any other proposer. Any proposal submitted without an affidavit or in violation of this requirement will be rejected. (Attachment 1)

Evaluation

of Proposals

The City will be the sole determiner of suitability to the City’s needs. Proposals are rated according to their completeness and understanding of the City’s needs, conformance to the requirements of the technical specifications,

compatibility with the City’s current technology and operations,

prior experience with similar
scope of work, financial capabilities, delivery, and cost. Cost including

any ongoing maintenance and support
cost are

reviewed to

determine

which proposal best meets the needs of the City.

The City will take into consideration a local Torrance vendor sales tax rebate of 1% for proposals submitted by a Torrance vendor that include a material component.

The City’s project evaluation team will evaluate proposals based on the evaluation criteria listed below. Points will be assigned to each criterion up to a maximum of 100 points. Proposals will be ranked and that ranking will be made public.

21 5
RFP Document Revised September, 2019

Subsequently, the City may interview a qualified Firm, prior to deciding whether to recommend the award of an Agreement.

The Contract:

The awarded vendor will be required to enter into a written contract with the City of Torrance.

Attached is a
copy of the

standardized contract

(Attachment A), which will be modified to reflect the awarded RFP. A copy of this RFP and the accepted proposal will be attached to and become a part of the contract.

Contract Term:

The initial contract will be for

a
three (3) year term, from August 1

,
2026,

to July 31, 202

9 . The City may option

to extend the contract with

two
(2) additional 1

year extensions
.

Independent Contractor:

The successful proposer will at all times remain

to the City, a wholly independent contractor.

Neither
the City
nor any of its agents will have control over the conduct of

the Contractor
or any of

the Contractor
’s employees,
excep

t as otherwise set forth in the awarded

Agreement.

The Contractor’s

agents
and employees are not and
will

not be considered employees of the City for a

ny purpose.

The Contractor may not, at any time or in any
manner, represent that it or any of its agents or employees are in any manner agents or employees of the City.

The City has no duty, obligation, or responsibility to the Contractor’s agents or employees under the Affordable Care Act.

The Con

tractor
is solely responsible for any tax penalties associated with the failure to offer affordable coverage to its agents and employees under the Affordable Care Act and any other liabilities, claims and obligations regarding compliance with the Affordable Care Act with respect to

the Contractor’s
agents and
employees.

The City is not responsible or

liable for
the Contractor’s failure to comply with the Contractor’s duties, obligations, and responsibilities under the Affordable

Care Act. The Contractor ag

rees to defend,
indemnify and hold

the City
harmless for all taxes and penalties that may be assessed against the City because

of the Contractor’s obligations under the Affordable Care Act relating to

the Contractor’s
agents and
employees.

Payments:

Complete payment on the contract price will be made in approximately thirty (30) days from date of delivery, or completion and acceptance, unless otherwise provided for in Proposer’s proposal or in these specifications.

Payments will be made upon verification and acceptance by the City of contract services performed and upon the City’s receipt of a correct invoice.

Suspension of Procurement:

The City may suspend, in writing all or a portion of the procurement of materials or services pursuant to this RFP and subsequent contract agreement, in the event unforeseen circumstances make such procurement Description of Evaluation Criteria Possible Points
Cost Proposal - Pricing structure, cost reasonableness or completeness 30 Technical Approach - Methodology, tools, and service delivery model 25 Relevant Experience - Local, community transit programs 25 References and previous performance - Quality and scope of comparable engagements
20 Maximum Total Points = 100
22 6
RFP Document Revised September, 2019

impossible or infeasible, or in the event, City should determine it to be in the best interest of City to cancel such procurement of services or materials.

In the event of termination, selected Proposer will perform such additional work as is necessary for the orderly filing of documents, and closing of project.

The selected Proposer will be compensated for the terminated procurement based on

materials or services
actually furnished or performed prior to the effective date of termination, plus the work reasonably required for filing and closing.

Notice of Intent to Award:

Approximately two (2) weeks prior to the anticipated City Council meeting awarding a contract because of the RFP, the City will notify all proposers of its intent to award. Results will be posted on the City of Torrance Web site
https://vendors.planetbids.com/portal/47426/portal-

home

23 7
RFP Document Revised September, 2019

RFP No. B2026 - 10 RFP to Operate the Torrance Community Transit Program (TCTP)

SECTION II TECHNICAL REQUIREMENTS

Overview/Introduction

The City of Torrance is requesting proposals from qualified and experienced vendors to

operate the Torrance
Community Transit Program (TCTP) an on

demand
Senior Taxi and Dial-A-

Ride
Transportation Program for
the City of Torrance. The RFP aims to create an operating business model in which the awarded vendor will be responsible for the trip reservations, vehicle operations, fare collection, customer service, project management, and data reporting. The awarded vendor will provide on demand

pick up services for Torrance senior and
disabled residents 24 hours a day, 7 days a week, 365 days a year. The TCTP currently utilizes an operating platform called Cabconnect which allows patrons to utilize a swipe card to purchase and pay for ride credits.

The platform currently contains all patron information and is integrated to be used with credit card rea

ders on
taxis authorized to provide service under the TCTP.

Torrance Transit will consider either integrating or
migrating the Cabconnect platform to a new platform utilized by the vendor who is selected for contract award.

This RFP is intended to be as descriptive as possible. However, Proposers may not take advantage of omissions or oversights in this document. Proposers must supply products and services that meet or exceed the requirements of this RFP. In the event of a dispute over installation or performance, the needs of the City of Torrance will govern.

Scope of Work:

The demand

response program specific requirements are as follows:

General Requirements:

• The awarded vendor will provide

a turnkey transportation service to eligible Torrance residents who are registered in the Senior Taxi Program and

Dial-A-

Ride program
.
• The awarded vendor shall provide on

demand transportation service seven (7) days a week
, 24 hours a
day, 365 days a year.
• The awarded vendor will be expected to provide trips for

-
demand response service as well as trips
being scheduled one or more days in advance.
• Participants may purchase, once a month, a maximum of 12 ride credits through Torrance Transit. • For the Senior Taxi program, participants must be a resident of Torrance and must be 65 and older.

• Participants in the Dial-A-

Taxi program must be a disabled resident of Torrance.

• Participants under the Senior Taxi program may purchase rides at $1, $3, or $5 depending on total household income level.

• Participants in the Dial-A-

Taxi program can purchase rides at $1, regardless of income level.

• Each ride credit has a value of $13.00 in taxi fare.

• All ride credits expire 90 days from the date the order is processed. Once expired, ride credits are invalid and have no value. Ride credits cannot be exchanged or refunded for any reason. • Rainy day credits are special ride credits that can only be purchased once. Up to eight (8) rainy day credits may be purchased, which do not expire.
• Requests for additional ride credits for medical reasons will be evaluated on a case

-
by-

case basis. A
form signed by a medical physician must be submitted to the City.

pocket to cover remaining balance after credit is used, or to instead use an additional ride credit to cover the remainder.

• Eligibility must be renewed every year for those on temporary disability. 24 8
RFP Document Revised September, 2019

• The awarded vendor(s) will collect data and maintain records for ridership, service mileage, service hours, and safety and security incidents as required.

• The City of Torrance will determine the eligibility of all patrons for the TCTP and will sell all trips (via electronic swipe card or other software system proposed by vendor). • The vendor shall provide the necessary staff to ensure efficient and timely handling of reservations, scheduling, and dispatch of TCTP trips in accordance with the service policies established by the City. • Vendor must demonstrate they have an acceptable recruitment and hiring program that is intended to minimize driver turnover and maintain a

high

quality
workforce of drivers.
• The Proposer shall describe quality control activities that can be used by both the vendor and the City to evaluate that the service is meeting intended Key Performance Indicators and project objectives. • The vendor must assign a Project Manager to serve as the primary liaison between the City and the vendor (and subcontractors).

• The Project Manager shall be responsible for managing the operation, addressing operations issues and complaints, managing fare collection, and implementing the requirements/specifications of the RFP.
• The Project Manager shall be responsive and actively communicate with the City regarding any changes to service, performance issues, and potential risks to ensure timely resolution.

• Vendor shall detail the implementation plan and calendar, including projected go live date for on

-
demand services.
• The awarded vendor will need to work with Torrance Transit to determine the proper quantity and size of vehicles to best meet demand.

• The Contractor shall describe how customers are able to track the location and arrival time of their vehicle in real time.

• Contractor shall describe how costs of each service are calculated and what factors are included in cost estimates, both unit

based variable costs and fixed costs of providing service, as well as any surge pricing or other anticipated variance in costs.
• Vendor shall detail system to be used for tracking / documenting complaints received, steps taken to resolve complaint, and steps taken to communicate complaint resolution with clients. • Complaint investigations must be thorough, transparent, and understandable to internal stakeholders and customers.

• Civil rights complaints must be forwarded to the City under a separate process. • The awarded vendor must be in complete compliance with Article 17 of Chapter 3 of Division 3 of the Torrance Municipal Code

–
Taxicabs and Vehicles for Hire.
• Vendor is to comply with all State and Federal regulations pertaining to licensing and operations of vehicles, which are contained in the California Vehicle Code, California Administrative Code, Title 13 and the Federal Motor Carrier Safety Regulations.

• The Contractor shall pay for all applicable license fees for drivers, other personnel and vehicles.

Fingerprinting and Background Check:

• The awarded vendor, along with any employees or agents that provide any services enumerated in this Request for Proposal, are required to be fingerprinted before commencing any service. Fingerprint

-
based criminal background checks compliant with state and federal standards must be performed prior to hire.

Partial Proposal:

• Partial Proposals are not being accepted for this RFP

Reservations:

• Reservations for both programs

must
be available via phone call. Vendor shall provide qualified and trained personnel to answer and respond to all telephone calls. 25 9
RFP Document Revised September, 2019

• Proposers are also allowed to propose optional additional methods for patrons to book reservations via mobile phone application and/or website. However, this is not a requirement for this RFP. • Vendor employees taking phone reservations shall assist riders in locating vehicles and navigating challenging conditions when trying to find their ride.

• If reservation through mobile app is available, it must provide the following

o Reservations through the smartphone app or web browser shall be easy to understand and customer friendly.
o Reservation call center employees shall also assist app users in navigating the app should they call for assistance.
o The Contractor shall provide best estimates of expected response times for on

demand trips
reserved directly via mobile phone and trips booked through phone call or website orders. o Each vehicle must respond within thirty (30) minutes of the agreed upon pick up time between patron and vendor dispatch.

o The Contractor shall describe how on

demand drivers and customers will find and verify each
other at the requested pickup location, and methods available for on

demand drivers and
customers to contact each other.
o Given that this is a restricted participant service, the Contractor shall describe the control mechanisms available to ensure that only an active, registered customer and/or a designated alternate (family member, caregiver, etc.) is able to make trip requests.

Vehicle Operators:

• Vehicle Operators shall have appropriate California Driver’s License and certificates as well as any other licenses or training that

are
required by applicable Federal, State, and local regulations. • Each Operator must be trained in all operational procedures relating to providing services to senior and disabled passengers including sensitivity to the elderly and disabled, behavioral management of forgetful, disoriented or other difficult patrons,

TCTP passenger fares,

and defense driving and general
safety requirements.

• Vehicle Operators shall be trained to operate the required types of vehicle equipment such as wheelchair lifts/ramps, other securement systems, as well as any other equipment that may be used to transport seniors or disabled individuals.
• Contractor shall help riders who are deaf and/or hard

hearing communicate in situations where the
patron and drivers are unable to find each other.
• Contractor shall help with patrons with low-

vision and/or blindness to request and complete rides.

• Contractor shall comply with applicable laws and shall have a Service Animal Policy, which states drivers may not deny service or otherwise discriminate against riders with service animals.

• Vehicle Operators must be able to read, write, and speak English. Drivers possessing bilingual skills in Spanish are desirable.
• Contractor shall describe the standard of all vehicles used to provide these services, including if they are wheelchair accessible vehicles, and the nature of any monitoring program in place to ensure vehicles are kept safe, clean and accessible for customers. • All vehicles must be maintained in a safe and clean manner, with appropriate signage for safety precautions and/or emergency procedures.
• All vehicles utilized for Dial-A-

Ride
paratransit services under the TCTP must be ADA approved lift

-
equipped, accessible vehicles.

Fare Collection:

• Fare payment options will include payment by credit/debit card(s) through the smartphone app and web browser, as well as pre

-
paid rides for TCTP members who do not possess bank accounts. It is not expected that cash payment will be collected by drivers as part of this program. • TCTP participants shall have the option of pre

payment credits/trips that can be deposited in an
account that can be utilized for each trip when riding.

26 10
RFP Document Revised September, 2019

• Participants in the Senior Program will be divided into 3 groups based on income when registering. The vendor must have the ability to record which fare applies and be able to apply the correct fare during the trip.
• Fare payment systems by contactless methods are highly encouraged. • The awarded vendor must report collection of passenger fares to City staff for reconciliation purposes. • Participants may purchase, once a month, a maximum of 12 ride credits. • Proposals must allow for flexibility for the following group of riders:

o Senior Taxi - Residents of Torrance and must be 65 and older.

 Participants under this program may purchase rides at $1, $3, or $5 depending on total household income level.

o Dial-A-

Taxi
– Residents of Torrance with a qualifying disability.
 Participants under this program can purchase rides at $1, regardless of income level. o Each ride credit has a value of $13.00 in fare.
o All ride credits expire 90 days from the date the order is processed. Once expired, ride credits are invalid and have no value. Ride credits cannot be exchanged or refunded for any reason. o Rainy day credits are special ride credits that can only be purchased once. Up to eight (8) rainy day credits may be purchased, which do not expire.

o Requests for additional ride credits for medical reasons will be evaluated on a case

-
by-

case
basis. A form signed by a medical physician must be submitted to the City. o Additional ride credits will be available for a specified, limited period of time, and are not to exceed 12 additional ride credits (24 total for the month), as determined by a staff evaluator

o Patrons have the option to pay partially out

pocket to cover remaining balance after credit is
used, or to instead use an additional ride credit to cover the remainder.

o Eligibility must be renewed every year for those on temporary disability

Note: All eligibility determinations or verification or additional requests that required staff approval will be done through Torrance Transit staff only.

Data Reporting:

• The awarded vendor shall report monthly statistics, including unlinked passenger trips, passenger miles, revenue miles, revenue hours, total miles and total hours.

• Additionally, the vendor shall also report percent of rides that are shared, inquiries, complaints, no

-
show or late cancellations, trip origin and destination, and the breakdown percentages of app

based vs
telephone call vs web browser reservations.
• The Contractor shall detail its processes for reporting incidents and accidents to the City in a timely manner with relevant trip, customer, and incident information

Failure to Comply With Scope of Work:

The scope of work outlined above is meant to be as detailed as possible regarding the level of service to be performed by the Contractor and its personnel.

In the event the service is not performed to a level deemed satisfactory by the City, or the Contractor fails to comply with the scope of

transportation

services listed above,
a series of payment deductions and actions will be enforced as follows:

• First Infraction

–
will result in a verbal and written warning from the City.

• Second Infraction

–
will result in a verbal and written warning from the City, plus a one time, $100.00 deduction in payment from the monthly invoice.
• Third Infraction

–
will result in a verbal and written warning from the City, plus a one time, $300.00 deduction in payment from the monthly invoice.
• Fourth Infraction

–
will result in a verbal and written warning from the City, plus a one time, $500.00 deduction in payment from the monthly invoice and may be cause for termination of the agreement.

27 11
RFP Document Revised September, 2019

The decision of whether or not the service level is deemed to be satisfactory will be made by the City. The decision may be appealed in writing by the Vendor’s Project Manager within five (5) business days of the verbal and written warning. Final decision

will be made by the City.

Supervision:

The Vendor is responsible for monitoring the behavior and actions of personnel assigned to the City of Torrance to ensure satisfactory performance of services as required under this RFP/Contract.

Failure to comply with assignments given may result in immediate removal of service to the City. The Vendor must immediately correct any such performance failures on the part of its employees, at the expense of the Vendor.

At all times, while on City property, the personnel assigned to this project will be under the direction of the Transit Director, Transit Operations Manager, Transit Senior Business Manager, Transit Supervisors, Transit Fleet Maintenance Manager, Transit Fleet Maintenance Supervisor and/or Transit Dispatchers.

Right to Interview Personnel:

TTS reserves the right to interview, and refuse if necessary, the Vendor’s

operator
personnel who are to be
assigned to this project/contract.

Vendor Representative:

The Vendor must designate a management representative to act as a Project Manager for the services rendered under this contract. This individual must be listed as one of the Vendor’s Representatives. In the event this individual is not available or no longer employed by the Vendor, the Vendor must immediately notify the Transit Operations Manager or designee, in writing, and identify the new or interim Project Manager.

Work Plan:

Note: TTS may adjust the above schedule at any time to meet operational needs. The total number of hours will not be impacted.

Prior to the beginning of the work, the awarded vendor must provide the City a schedule and work plan for approval.

28 12
RFP Document Revised September, 2019

RFP No. B2026 - 10 RFP to Operate the Torrance Community Transit Program

SECTION III PROPOSAL SUBMITTAL
FAILURE TO COMPLETE ALL ITEMS IN THIS SECTION MAY INVALIDATE PROPOSAL.

In accordance with your "Request for Proposals (

RFP
)

", the following proposal is submitted to the City of
Torrance.

RFP Submitted By:

_______________________________________________________________________________________

Name of Company

_______________________________________________________________________________________

Street Address City Zip Code

________________________________________

___________________________________________

Telephone Number Fax Number

________________________________________

___________________________________________

Printed Name/Title E-

Mail Address

________________________________________

___________________________________________

Signature

Date

Form of Business Organization: Please indicate the following (check one).

Corporation Partnership Sole Proprietorship Other: ___________________________

Do you have a Parent Company ? No Yes, _______________________________________ (Name of Parent Company)
Do you have any Subsidiaries ? No Yes, _______________________________________ (Name of Subsidiary Company)
Business History:

Years in business under your current name and form of business organization? ________ Years If less than three (3) years and your company was in business under a different name, what was that name?

________________________________________________________________________________

Contact for Additional Information:

Please provide the name of the individual at your company to contact for any additional information:

________________________________________

__________________________________

Printed Name

Title

________________________________________

__________________________________

Telephone

E-

Mail Address

29 13
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

Addenda Received

:
(It is mandatory to complete this section)

Please indicate addenda information you
have received regarding this RFP.

If addenda is not attached to your bid submittal (per instructions), you are still held accountable to its contents.

Addendum No. Date Received Addendum No. Date Received

No Addenda received regarding this RFP.

Payment Terms:

The

City of Torrance Payment terms are Net 30.

The City does not make pre

payments, or
pay upon receipt.

Do you offer any discounted invoice terms? _____________________________

Renewal Option:

Please state, if requested by the City, if your company would agree to a renewal of this contract with price, terms and conditions unchanged.

If the contract is extended after the three

year

term, commencing

August 1,
2029

, and subsequent years, the contract may be increased by the Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI

W) for the Los Angeles area (April to April).

Yes _____ we would agree to add one (1) additional year (after initial August 1, 202

6 –
July 31, 202

9 contract
term)

Yes _____ we would agree to add two (2) additional years (after initial August 1, 2026

–
July 31, 2029 contract
term)

No _____ we would not be interested in renewing this contract.

Project Manager:

Please provide the name of the individual at your company who will serve as Project Manager for this contract.

____________________________________________ _____________________________________

Name

Title

_______________________ __________________ _____________________________________

Telephone Number Fax Number Email Address

30 14
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

Contract Representative:

Please provide the name of the individual at your company who will be responsible for administering this contract.

____________________________________________ _____________________________________

Name

Title

_______________________ __________________ _____________________________________

Telephone Number Fax Number Email Address

Sub-

Contractors

If awarded, will you be using

sub

contractors
to carry out the scope of work required in this RFP?

Yes, we will be using sub- contractors and have listed their contact information below.

No, we will not be using any sub - contractors for this project.

_______________________ __________________ _____________________________________

Company Name Contact

Name

Title

_______________________ __________________ _____________________________________

Telephone Number Fax Number Email Address

Please explain the working relationship between your company and the

sub
-

contractor

________________________________________________________________________________________

31 15
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

Background and Recent Experience with Similar Projects:

In the space below, please provide a narrative explaining your background and recent experience with similar projects as the scope of work identified in this RFP. (Please attach ad

ditional sheet if

needed.)

32 16
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

Work Plan for Each Required Task:

In the space below, please describe in detail the methodology you will be utilizing to conduct for each task. (Please attach ad

ditional sheets if

needed.)

33 17
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

References:

Please supply the names of companies/agencies for which you recently supplied comparable goods/services as requested in this RFP. A minimum of three (3) references is required; additional references are op

tional.

References from public agencies are preferred.

Do not include the City of Torrance as a reference for this RFP.

1 Name of Company/Agency:

Street Address:

City:

State, Zip Code:

What Product/Service did you provide
to this Company/Agency?

Name of Person to Contact:

Phone Number of Contact:

Email Address of Contact:

2 Name of Company/Agency:

Street Address:

City, State Zip Code:

What Product/Service did you provide
to this Company/Agency?

Name of Person to Contact:

Phone Number of Contact:

Email Address of Contact:

3 Name of Company/Agency:

Street Address:

City, State Zip Code:

What Product/Service did you provide
to this Company/Agency?

Name of Person to Contact:

Phone Number of Contact:

Email Address of Contact:

34 18
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

RFP Submittal Requirement and Acknowledgement
Vendors are required to answer each of the questions listed below. You must indicate below that you have provided this information in your proposal submittal. You must attach additional sheets to your RFP submittal describing in detail the service you are proposing.

RFP Scope of Work Questions

Indicate what page in your
proposal you have answered
this question.

Did you include a signed Affidavit Form with your RFP Submittal?

Yes No

Did you include proof of registration to California Public Utilities Commission as a private transportation vendor?

Yes No

Did you attach additional sheets to answer the Background and Recent Experience with Similar Projects information on page 15 of this RFP?

Yes No

Page ___ of our submittal.

Did you complete a project proposal as described in the Technical Requirements?

Yes No

Did you include all addenda if any issued by the City?

Yes No

Did you include resumes of no more than three (3) qualified candidates?

Yes No

Page ___ of our submittal.

Did you include References?

Yes No

Page ___ of our submittal

Have you included Proposed Alternative Language to City’s Pro Forma Consulting Services Agreement (if applicable)

Yes No

Page ___ of our submittal

35 19
RFP Document Revised September, 2019

Proposal Submittal (continued):

Vendor Name: ____________________________________________________________

For Three

Year

Period (August 1, 202

6 to
July 31, 202

Provide a proposed cost structure for all elements of the RFP including both fixed and variable unit costs, and identify all fees and other costs included in this project. The cost proposal total should utilize expected demand levels where provided to anticipate total costs. For the variable costs, please utilize the average monthly data to come up with a projected annual cost

FY202

5 Averages:

• Average Monthly Dial-A-Ride Trips:

976

• Average Monthly Dial-A-Ride Miles:

3,887

• Average Monthly Dial-A-Ride Hours:

1 67

• Average Monthly Senior Taxi Trips:

1,035

• Average Monthly Senior Taxi Miles: 4,772

• Average Monthly Senior Taxi Hours: 191

Variable Costs:

Services – Per Mile Price Quote
Dial-A- Ride /Senior Taxi Per Mile Cost :

Dial-A- Ride Lift Equipped Vehicle Per Mile Cost:

Additional Costs Per Mile (Please Describe):

Total Annual Variable Costs:

Fixed Costs:

Services Price Quote
Startup Costs/ year:

Mobile Application (Optional):

Admin Fees/ year:

Additional Costs/year (Please Describe):

Total Annual Fixed Costs :

Total Annual Price W/ Option

(12 Months):

Total Annual Price Without Option (12 Months):

Total Three- year Price:
36 20
RFP Document Revised September, 2019

ATTACHMENT 1

STATE OF CALIFORNIA
PROPOSER’S AFFIDAVIT

COUNTY OF LOS ANGELES

____________________________ being first duly sworn deposes and says:

1. That he/she is the ___________________________ of _____________________________

(Title of Office) (Name of Company)

Hereinafter called “proposer”, who has submitted to the City of Torrance a proposal for

__________________________________________________________________________

(Title of RFP)

2. That the proposal is genuine; that all statements of fact in the proposal are true;

3. That the proposal was not made in the interest or behalf of any person, partnership, company, association, organization or corporation not named or disclosed;

4. That the Proposer did not, directly or indirectly, induce solicit or agree with anyone else to submit a false or sham proposal, to refrain from proposing, or to withdraw his proposal, to raise or fix the proposal price of the Proposer or of anyone else, or to raise or fix any overhead, profit or cost element of the Proposer’s price or the price of anyone else; and did not attempt to induce action prejudicial to the interest of the City of Torrance, or of any other Proposer, or anyone else interested in the proposed contract;

5. That the Proposer has not in any other manner sought by collusion to secure for itself an advantage over the other Proposer or to induce action prejudicial to the interests of the City of Torrance, or of any other Proposer or of anyone else interested in the proposed contract;

6. That the Proposer has not accepted any proposal from any subcontractor or materialman through any proposal depository, the bylaws, rules or regulations of which prohibit or prevent the Proposer from considering any proposal from any subcontractor or material man, which is not processed through that proposal depository, or which prevent any subcontractor or materialman from proposing to any contractor who does not use the facilities of or accept proposals from or through such proposal depository;

7. That the Proposer did not, directly or indirectly, submit the Proposer’s proposal price or any breakdown thereof, or the contents thereof, or divulge information or data relative thereto, to any corporation, partnership, company, association, organization, proposal depository, or to any member or agent thereof, or to any individual or group of individuals, except to the City of Torrance, or to any person or persons who have a partnership or other financial interest with said Proposer in its business.

8. That the Proposer has not been debarred from participation in any State or Federal works project.

Dated this ____ day of ________________, 20_____.

_____________________________________

(Proposer Signature)

_____________________________________

(Title)

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Torrance City CouncilAugust 11, 2026

Torrance City Council
August 11, 2026