AGENDA
Regular Meeting
TULELAKE CITY COUNCIL
April 01, 2025
5:30 PM
Dial in Number: 712-432-3900 - Conference id: 419973 #
If you are unable to attend in person, join the meeting by dialing the number listed above and entering the Conference ID No.
1. Call to order the regular meeting of April 01, 2025.
2. Pledge of Allegiance
3. Approval of the March 18, 2025, regular meeting minutes. Discussion/Action.
4. Approval of the payments of bills. Discussion/Action.
5. Comments from the public.
This is the time set aside for citizens to address the Council on matters not on the agenda. Comments should be limited to matters within the jurisdiction of the Council. If your comment concerns an item on the agenda, please address the Council after that item is open for public comment. By law, the Council cannot discuss or act on matters that are not on the agenda. The mayor reserves the right to limit the duration of each speaker to three (3) minutes. Speakers may not give their time to others.
6. Discussion and approval of having a free clean up day for the City. Discussion/Action. (Director of Public Works)
7. Approval of hiring Marco Medina full-time for Public Works. Discussion/Action. (Director of Public Works)
8. Discussion and possible approval of raising the Miscellaneous Fees in the City.
Discussion/Action. (Mayor Cordonier/Director of Public Works)
9. Discussion regarding RKC stipend for Tulelake Library. Discussion/Action. (Council Member Cordonier)
10. Possible approval of purchasing a new computer for the Tulelake Library.
Discussion/Action. (Library Manager)
11. Appoint a negotiating committee for Northstate Packaging, Inc. to lease the warehouse.
Discussion/Action. (Interim City Hall Administrator)
12. Closed Session: Negotiation of 2 Ray Oehlerich Way Lease. Discussion/Action. (Mayor Cordonier)
13. Announcement of Closed Session.
14. Possible approval of lease for 2 Ray Oehlerich Way property. Discussion/Action. (Mayor Cordonier)
15. Department Head updates. Discussion/Action.
a. Chief of Police, Tom Hoy
b. Chief Resilience Officer, Jenny Coelho
c. Interim City Hall Administrator, Aissa Martinez
d. Director of Public Works, Jose Perez
e. Finance Director, Will Sargent
COMMENTS FROM ADMIN AND STAFF:
16. Comments from City Engineer
17. Comments from City Attorney
18. Comments from City Building Inspector (Steve Sluss)
19. Comments from Library Branch Manager (Kaylee Wood)
20. Comments from Police Officer (Jorge Ruiz)
21. Comments from City Treasurer (Sara Luscombe)
22. Comments from City Administrative Clerk (Cecilia Alvarado)
23. Comments from Assistant City Admin (Christian Marquez)
24. Comments from Council Member Henry Ebinger
25. Comments from Council Member Margie Cordonier
26. Comments from Council Member Teresa Williams
27. Comments from Council Member Bryan Hendricks
28. Comments from Council Member Tom Cordonier
29. Adjournment
Meetings are held in the Council Chambers at City Hall located at 591 Main Street, Tulelake, CA 96134.
Parties with a disability as provided by the American Disabilities Act who require special accommodations or aids to participate in a public hearing should make the request to City Hall Staff at least 48 hours prior to the meeting
The City Attorney, Margaret Long, may appear by telephone from 2240 Court Street, Redding, CA 96001 (530) 691-0800.
The City Finance Director, Will Sargent, CPA, may appear by telephone from 125 Riverside Drive, Klamath Falls, OR 97601 (541) 882-2668.
MINUTES
Regular Meeting
TULELAKE CITY COUNCIL
March 18, 2025 - 5:30 PM
Before the meeting, Mayor Cordonier announced that item #12 was going to be replaced with approval of Resolution 25-04.
Mayor, Tom Cordonier called the meeting to order at 5:32PM. Mayor Pro Tem Bryan Hendricks and Council Members Henry Ebinger, and Margie Cordonier were present. Also in attendance were City Treasurer, Sara Luscombe; Chief Resilience Officer, Jenny Coelho; Director of Public Works, Jose Perez; City Administrative Clerk, Cecilia Alvarado and Assistant City Admin, Christian Marquez. Police Officer, Jorge Ruiz was present via conference call. Those absent were Council Member, Teresa Williams; City Clerk, Aissa Martinez; Finance Director, Will Sargent and Chief of Police, Tom Hoy.
APPROVAL OF THE MARCH 04, 2025, REGULAR MEETING MINUTES Council Member Cordonier made a motion for the approval of the March 04, 2025, regular meeting minutes.
Council Member Ebinger seconded the motion. All votes were aye. Motion carried. (Motion 25-45)
APPROVAL OF THE PAYMENT OF BILLS
Mayor Cordonier made a motion to approve paying the bills presented. Mayor Pro Tem Hendricks seconded the motion. All votes were aye. Motion carried. Motion 25-46)
COMMENTS FROM THE PUBLIC
No comments.
DISCUSSION ABOUT CITY FARM LEASE
Nick Scott commented that he is concerned about his field being farmable due to all the water that was pumped into it. He commented that his rent to the City is due on April 1st and he doesn't know if it's going to be feasible to farm it because a lot of the water will need to be pumped out of the field. Council Member Cordonier made a motion to forgo this next lease with Nick Scott for this year. Council Member Ebinger seconded the motion. All votes were aye. Motion carried. (Motion 25-47)
DISCUSSION AND APPROVAL FOR THE MAYOR TO SIGN THE PROCLAMATION FOR CHILD ABUSE PREVENTION
MONTH IN APRIL AND HAVE THE CITY OF TULELAKE ADOPT THE PROCLAMATION MAKING A STANCE AGAINST
CHILD ABUSE PREVENTION
First 5 Siskiyou Coordinator, Allison Scull, read the Siskiyou Child Abuse Prevention Council Collaborative Proclamation. Council Member Ebinger made a motion for the approval for the Mayor to sign the Proclamation for Child Abuse Prevention Month in April and have the City of Tulelake adopt the proclamation making a stance against Child Abuse Prevention. Council Member Cordonier seconded the motion. All votes were aye.
Motion carried. (Motion 25-48)
DISCUSSION ABOUT CITY PIG PENS
Jolene Moxon commented that she received a $4000.00 check from Klamath County Rotary donated to the City pig pens. She also commented that the pig pens she ordered will arrive in about three weeks. She commented that she would like a Resolution in place before a permanent structure is built. Council Member Cordonier made a motion to direct City staff to create a Resolution for the April 1 Council meeting and review and update the lease agreement. Council Member Ebinger seconded the motion. All votes were aye. Motion carried. (Motion 25-49)
APPROVAL OF TASK ORDER NO. 18, FOR GRANT APPLICATION FOR TULELAKE WATERLINE REPLACEMENT, METER
REPLACEMENT AND BACKFLOW PROTECTION PROJECT CONSTRUCTION FUNDING Mayor Cordonier made a motion for the approval of Task Order No. 18, for Grant Application for Tulelake Waterline Replacement, Meter Replacement and Backflow Protection Project Construction Funding. Mayor Pro Tem Hendricks seconded the motion. All votes were aye. Motion carried. (Motion 25-50)
DISCUSSION ABOUT REQUESTING AN OPENING FOR POLICE MOU
Police Officer, Jorge Ruiz, commented that he would like to request for an opening for Police MOU and assign two negotiators for a new MOU. Mayor Cordonier made a motion for him and Mayor Pro Tem Hendricks to be on the negotiating committee for a new Police MOU. Council Member Ebinger seconded the motion. All votes were aye. Motion carried. (Motion 25-51)
APPROVAL OF APPOINTING A NEW CITY CLERK
Mayor Cordonier commented that City Clerk, Aissa Martinez, is moving out of City limits and this will be her last month as City Clerk. Mayor Cordonier made a motion to advertise for a new City Clerk and to close the application process on April 14t. Council Member Ebinger seconded the motion. All votes were aye. Motion carried.
Minutes of March 18, 2025 - Regular
APPROVAL OF RESOLUTION 25-04, A RESOLUTION OF THE CITY OF TULELAKE CITY COUNCIL ACCEPTING THE 2024
GENERAL PLAN ANNUAL PROGESS REPORT AND APPROVING THE TRANSMITTAL OF THE REPORT TO THE
GOVERNOR'S OFFICE OF LAND USE AND CLIMATE INITIATIVE AND THE CALIFORNIA DEPARTMENT OF HOUSING
AND COMMUNITY DEVELOPMENT
City Planner, Rico Tinsman, presented the General Plan Annual Progress Report to the Council. Mayor Cordonier made a motion to adopt Resolution 25-04 accepting the 2024 General Plan Annual Progress Report and approving transmittal of the Report to the Governor's Office of Land Use and Climate Initiative and the California Department of Housing and Community Development. Council Member Ebinger seconded the motion.
Motion carried. (Motion 25-53)
CLOSED SESSION: PUBLIC EMPLOYEE PERFORMANCE EVALUATION
(954957) TITLE: DIRECTOR OF FINANCE
Council went into Closed Session at 6:17PM.
ANNOUNCEMENT OF CLOSED SESSION
Council returned from Closed Session at 6:40PM. No action was taken.
DEPARTMENT HEAD UPDATES
Chief of Police: Absent.
Chief Resilience Officer: Jenny Coelho commented that she got the slip-on tanker grant submitted last week and it's through the Fire District. She commented that she is going to create a web page for emergency information Interpanty Hal Camistrator Absent.
Director of Public Works: Jose Perez commented that they are still having issues with the plant. He commented that the ponds are still high. He also commented that they are pumping roughly a million gallons a day towards the field.
Finance Director: Absent.
ADJOURNMENT
Mayor Cordonier made a motion to adjourn the meeting at 7:07PM. Mayor Pro Tem Hendricks seconded the motion. All votes were aye. Motion carried. (Motion 25-54) -
Tom Cordonier, Mayor
Attest:
Aissa Martinez, City Clerk
Minutes of March 18, 2025 - Regular
City of Tulelake
Posted General Ledger Transactions - City Council Bills to Approve Bills Submitted for Approval on 04-01-2025 - API25014 for Weeks 03/19/2025-04/01/2025 Document
Name Amount Document Description Fund Code
Document Number
ADKINS ENGINEERING AND 61590 1,880.40 SCDRG Well Rehabilitation & Emergency 02 ADKINS ENGINEERING AND 61591 1,327.50 Infrastructure Asset List Update 02 61618 2,287.50 Ciry Hall Parking Lot TO#17 13
ADKINS ENGINEERING AND
BEAR TECHNOLOGIES 25422 87.50 Endpoint Detection & Response 01 BEAR TECHNOLOGIES 25423 410.00 Monthly Server Maintenance 01 C1 02/20/2025 9.27 Water for Customer 02
CAPITAL ONE SPARK BUSINESS
CAPITAL ONE SPARK BUSINESS C1 02/27/2025 5.57 Bandaids - CH 01 c1 02/27/2025 #2 580.00 Fee to fix CH Doors for ADA Compliance 01
CAPITAL ONE SPARK BUSINESS
C1 03/12/2025 198.28 Attorney Training Lunch 01
CAPITAL ONE SPARK BUSINESS
CAPITAL ONE SPARK BUSINESS C1 03/13/2025 1,039.97 Repairs on Wastewater Pumps 02 1720 489.50 Building Inspector 02/2025 01
CITY OF WEED
ED STAUB & SONS PETROLEUM, 12208810 04
12217827 22.89 Propane PW 02
ED STAUB & SONS PETROLEUM, 12219629 78.56 Propane - PD 01 ED STAUB & SONS PETROLEUM, 350176 414.97 Fuel - PD 01
ED STAUB & SONS PETROLEUM, 350186 02
FIRE SAFE OF KLAMATH COUNTY 8768 134.00 Annual Extinguisher Training 01 LANGAN ENGINEERING AND 90028652 7,176.25 Environmental Services Jan 25 - Feb 21, 01 INV-26816-N9B4Z8 630.00 Cal Cities Membership 01
LEAGUE OF CALIFORNIA CITIES
METAL MASTERS, INC MM 03/18/2025 1,157.00 Semi-Annual Maint. for Gas & A/C Systems 01 MT SHASTA TITLE & ESCROW 2710-47039342 500.00 Title Patricia Havlina 01 M SHASTA TIE ESCROW 2710-47039378 900.00 Title MJM Investments 01 OFFICE TECHNOLOGIES, INC. 51904 01
PACIFIC POWER 41972561-002 8 04/25 1,749.03 Streetlights 11 PACIFIC POWER 41972561-004 4 04/25 656.10 C St - Lift Station 03 PACIFIC POWER 41972561-007 7 04/25 210.07 400 BIk Main Library 01 PACIFIC POWER 41972561-009 3 04/25 01
PACIFIC POWER 41972561-013 5 04/25 03
PACIFIC POWER 41998321-001 6 04/25 2,576.87 101 Siskiyou St 02 PACIFIC POWER 41998321-004 0 04/25 352.63 Main & E St 01 QUALITY ELECTRIC 030425T 500.00 Lift Station Controls 03 004054 1,485.96 Gate Fees 04
SOLID WASTE
SOLID WASTE 004079 04
SOLID WASTE 004105 04
SOLID WASTE 004133 819.84 Gate Fees 04
SOLID WASTE 004157 753.48 Gate Fees 04
SOLID WASTE 004174 1,310.40 Gate Fees 04
TANK HOLDING CORP. 562654 04
U.S. CELLULAR 0717241308 172.48 02
UNITED MECHANICAL 250228-010 159.00 General Maintenance for Library 01 VERIZON WIRELESS 6108500734 167.20 Verizon - PD 05
Total Bill Amount $38,398.98
Approved at the
Pay Dates: 03/28/2025 Regular Meeting
PAY PERIOD: 03/09/2025-03/22/2025 _ on April 01, 2025 Fund Account Codes:
Police Department:
(3 Employees) $5,309.24 01- General Fund
Page: 1
City of Tulelake
Posted General Ledger Transactions - City Council Bills to Approve Chief Reslilience Officer (1
Employee) $2,196.86 02- Enterprise Fund - Water
Public Works:
(6 Employees) $7,087.09 03-Enterprise Fund - Sewer
City Hall: (5 Employees,
including Library & Custodial) $4,998.67 04- Enterprise Fund - Garbage Council & Elected Officials:
(7 persons) $2,054.90 05- Police Personnel (COPS Grant
11- Gas Tax Fund (Streets)
Total Amount of Payroll DD'S $21,646.76 13- Local Transportation (TDA) Total Amount Submitted for
Approval - April 01, 2025: $60,045.74
Page: 2
MISCELLANEOUS FEES
Deposit for Utilities - The amount which is twice the monthly amount for the full basic service charges for water, sewer and garbage and any associated fees - $200 Reconnect Water Service for Non-Payment - $50
After Hours Call out for Water Reconnection - $100
After Hours Water Turn Off/On for Customer Repairs - $50 Water Service Modification (Owner requested water turn off/on) - $50 Water Service Standby - $15
Water Meter Tampering - $100
Utility Account Changes - $25
Returned Payment (NSF) - $25
Rural Klamath Connects (RKC) has put out an inquiry with all of the five towns that it serves to see if the Library Managers in each town can help keep information for their town up to date on the RKC website.
They are offering a stipend for this work, but the stipend amount has not been decided on yet. Attached is the "scope of work" RKC has put out for all the towns to review.
This would be a bit of work at the beginning and then once we get everything up to date it would just be maintaining information or adding a small amount of information each week.
Estimated time that would be spent on this:
• Start off 5-10 hours
• Maintain 1-2 hours a week
We could ask for a $2000 stipend and that would cover the wages that would be paid for this project for 1 year.
Community Website Project - Rural Klamath Connects
ruralklamathconnects.com
Work closely with Community Website Project Advocates, City Administrators and Community Builders to help maintain the Rural Klamath Connects website content for the Five Friendly Towns:
Responsibilities:
Work closely with RKC Website Community Advocates:
• Bonanza -
• Malin - Kay Neumeyer
• Dorris - Theresa Fleming
• Tulelake - Aissa Martinez
• Merrill - Rayna Hernandez
Directory Content:
• Post each business within your community (or help the business owner post); name, address, phone number, hours of operation, specialty, contact information, website address if available
• Verify accuracy
• Learn how to add pictures
• Monitor and update directory listing if necessary
Calendar Content
• Identify and post community events with contact information • Annual - categorize as reoccurring
• Learn how to scan and post Posters for events
News / Stories Content:
• Add and assist community members to add current news, stories or project information or pictures
• Verify accuracy
• Monitor website, if content has not been updated contact community advocates who will reach out in their community for new content The Tulelake Library has to replace 4 of the 5 Patron computers in our library so that our computers can process the program that the county has to use to be in compliance with the Children's Internet Protection Act (CIPA). Not being in compliance with this act would make it so our county library program (or our library) would not be able to get any federal or state funding.
Two of the Tulelake Library computers are going to be replaced with some funding our library has from Vestal, and the county has one computer that they are going to let us borrow until we can get enough funding to replace all of our computers but I am asking that the city pays to replace one computer. 1645.85
It costs $1342-21 to replace one computer and has to be ordered by Siskiyou County IT department and then they bill send us the bill from Dell and we will pay the bill directly.
It is in the Agreement with the county that The City of Tulelake is responsible for providing the computers and technology for our library (highlighted in the MOU with pink) and that the county provides the Technology Backbone (Highlighted in the MOU with blue) Most afternoons we have more patrons coming in to use computers than the computers we already have, so replacing all of our computers in necessary.
The city does own the outdated computers so we can try to sell them or get rid of them how we best see fit.
MEMORANDUM OF UNDERSTANDING REGARDING
COUNTY LIBRARIES AND LOCAL COMMUNITIES
This Memorandum of Understanding is entered into by the Siskiyou County Library of Siskiyou County, California, hereafter referred to as "the County," and City of Tulelake (name of municipality or service district), California, hereafter referred to as "the Community," on this 17 day of Jan, 2023
WHEREAS, County and the Community wish to continue the provision of Library services in communities; and
WHEREAS, due to financial limitations, a new Library structure to provide such services is needed.
NOW THEREFORE, the parties to this Memorandum of Understanding agree as follows:
1. Items identified as fixed assets of the County will remain as County property until donated, identified as surplus or otherwise approved for disposal as agreed, by County in writing
2. The County will make provision to provide:
2.1. Technology backbone, which includes:
2.1.1. Communications network connecting all library sites (including telephone and Internet)
2.1.2 Centralized circulation system, including circulation parameters
2.1.3 Catalog of shared library materials, available from any internet- connected computer
2.1.4. Online materials requests
2.1.5 Centralized file of user records, protected by firewall
2.1.6 Updates to the technology backbone, handled centrally
2.1.7. Staff to manage the technology backbone
2.1.8. Routers and other networking communications equipment
2.1.9 Installation of any equipment connected to the network in the community facilities
2.1.10. Book repair
2.1.11. Library specific materials, such as library cards MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 1
2.2. Distribution center for books and other library materials to be shared by all library locations, which includes:
2.2.1. Print and non-print library materials to be shared freely throughout the county
2.2.2. Rotating collections
2.2.3. Preservation of historical collections
2.2.4. New and gift materials cataloging and processing (as described in Appendix 1, attached hereto)
2.2.5. Centralized purchasing
2.2.6. Negotiation of discounts from book suppliers
2.2.7. Staff for the distribution center
2.2.8. Volunteers for the distribution center
2.2.9. All operating costs for the distribution center
2.3. Delivery service between the distribution center and community library facilities
2.4. Siskiyou County Library website
Design and provision of training in County Library procedures for community staff and volunteers at a central location and at times such training can be offered as determined by County.
2.6. Coordination and management of programs and grants that are applicable countywide.
3. The Community will make provision to provide, at no cost to the County:
3.1. Code-compliant local library space, open to the public, with hours of operation to be determined by the local community
3.2. The Community is responsible for:
3.2.1. Additional furniture
3.2.2. Utilities
3.2.3. Maintenance
3.2.4. Cleaning and restroom supplies
3.2.5. Janitorial service
3.2.6. Trash removal
3.2.7. Insurance
3.3. Staffing
3.3.1. Local customer service volunteers
3.3.2. Background checks for volunteers
3.3.3. Local paid or contract staff
3.3.4. Shelving and re-shelving of circulating materials
3.3.5. Volunteers and paid or contract staff will participate in training provided by the County
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 2
3.4. Local magazine subscriptions
3.5. Technology to use the backbone provided by the County:
3.5.1. Optional self-service checkout machine
3.5.2. At least one Internet-compatible local computers for public access
3.5.3. Maintenance, and supplies for this equipment
3.5.4. Purchase, maintenance, and replacement of any other non-networked local hardware - including additional computers, copiers, fax machines, supplies, software, and upgrades are the responsibility of the community
3.6. Collection of overdue fines and other library service fees, such as printing and copying, are to be kept for local use (as described in the Fees Schedule in Appendix 4, attached hereto
4. The Community agrees to share the materials held in its location with the users of other community libraries in Siskiyou County, using the County-provided circulation and delivery systems.
Policies for sharing are subject to discussion by the Siskiyou County Library Coordination Committee (described in Appendix 2, attached hereto).
5. In case of technology failure:
The County is responsible for:
5.1. The countywide online checkout, catalog, and patron record system
5.2. Problems covered under the self-check warranty agreement
5.3. Routers and other networking communications equipment
5.4. The County Library website
5.5. County software
The Community is responsible for:
5.6. Replacing the self-checkout machines
5.7. Laptop and desktop computers not managed by County IT
5.8. Copiers
5.9. Printers
5.10. Local software
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026
6. Basic procedures for reporting technology failures and other service and support requests to the County Library Distribution Center (described in Appendix 3, attached hereto).
7. The County and the Community agree to participate in the County Library Coordination Committee (described in Appendix 2, attached hereto).
8. The County can accept funds from either the Community or its Friends of the Library group to help coordinate purchases of library materials and supplies.
9. The County Librarian will work with the Library Council to formulate cooperative library policies on countywide services. Access to the catalog's circulation database to perform library service functions will be granted to County and Community staff and volunteers that follow these policies.
10. In the event of a catastrophic event, the County's insurance will cover materials identified in the County's Insurance policy.
Items not covered by County insurance will be the responsibility of the Community.
11. The term of this agreement shall be from July 1, 2022 and be extended in writing by both parties every four (4) years. Either party may terminate this Agreement upon thirty (30) days written notice to the other party.
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 4 IN WITNESS WHEREOF, County and Comractor have executed this agreement on the dates set forth below, each signatory represents that he/she has the authority to execute this agreement and to bind the Party on whose behalf his/her execution is made.
-Community:-
Date: 1/17/2023 aulette Velade
layeR, Cit of Tulsiak
Date: 1-26-2023 Fom Cordoncer
License No.:
(Licensed in accordance with an act providing for the registration of contractors) Note to Contractor: For corporations, the contract must be signed by two officers. The first signature must be that of the chairman of the board, president or vice-president; the second signature must be that of the secretary, assistant secretary, chief financial officer or assistant treasurer. (Civ. Code, Sec. 1189 & 1190 and Corps. Code, Sec. 313) TAXPAYER I.D.
COUNTY OF SISKIYOU
Angela Davis, County Administrator (Date)
APPROVED AS TO LEGAL FORM:
SIG E
23/23
Edward J. Kiernan, County Counsel (Date)
APPROVED AS TO ACCOUNTING FORM:
Fund Org Account
If not to exceed, include amount not to exceed:
Encumbrance number (if applicable):
leno 2/13/23
Diane Olson, Auditor-Controller (Date)
APPROVED AS TO INSURANCE REQUIREMENTS:
Melessa (unmens 07/01023
Melissa Cummins, Risk Management
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 5 Appendix 1
CATALOGING AND PROCESSING FOR NEW AND GIFT MATERIALS
Acquisition and Processing
1. Notify central processing of pending orders to facilitate the scheduling of processing workload
2. Large orders may need to be processed in coordination with new materials purchased by other locations
3. Processing turn-around time will vary based on the availability of staff and volunteers
4. Limits on the volume of materials submitted for processing will be necessary if backlogs develop
Materials will be processed based on these priorities:
1. Materials - Purchased centrally with budgeted funds
2. Materials - Purchased with local funds
Collection Development guidance will be available to the communities that request assistance.
If the local community decides to keep local materials for local circulation only, those materials will not be serviced by the backbone.
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 6 Appendix 2
SISKIYOU COUNTY LIBRARY COORDINATION COMMITTEE
A Siskiyou County Library Coordination Committee will be established. This Committee will be a forum for discussing local community needs and priorities with respect to:
1. Customer service practices, such as checkout lengths and fine rates, so that such practices will be consistent
2. Communications across the County
3. Communications with County government officials
4. Countywide programs and events such as Summer Reading Program
5. Countywide grant opportunities
6. Technological upgrades
7. Issues arising under this Memorandum
8. Any future menu of optional contract services, such as children's programming or reference services, from which the Communities may select and fund, if so desired
It is understood that in order to receive the benefits of the library system, some countywide customer service rules will need to be defined. The Coordination Committee will coordinate the implementation of such rules.
The Coordination Committee will consist of the County Librarian and one representative designated by each Community participating in the County Library system.
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 7 Appendix 3
SERVICE AND SUPPORT REQUESTS
1. Service and support requests may be submitted by authorized personnel only.
Authorized personnel include any paid staff or volunteer who has completed County-provided training in library circulation and reporting processes.
2. At the completion of the training of authorized personnel, the process for submitting service and support requests will be provided, including: email address, telephone numbers, and a web site link, and the coverage schedule for support staff.
3. Service and support requests will be answered by the following business day.
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 8 Appendix 4
FEES SCHEDULE
Overdue Fees
Reference material $0.50 per day ($3.00 maximum)
$0.50 per day ($3.00 maximum )
Interlibrary loans (Plus applicable charges from lending library, if any) All other item
$0.20 per day ($3.00 Maximum)
(i.e., books, magazines, etc.)
Replacement Fees
Cataloged items Retail price (as indicated in the library database) If retail price is not listed in library database, then as follows:
Books: Adult $20.00
Books: Young Adult and Children $15.00
Magazines $5.00
Board books $7.00
Audiobooks $30.00
DVDs $30.00
Reference materials Cost of replacement
Interlibrary Loan materials Charge set by lending library Processing fee to replace item $5.00 per item
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 9 Additional Fees
Determined by local branch
Computer Printouts and Copies
(Suggested $0.20 per page)
Microfilm Research $10.00 per hour (1 hr. min.)
Returned Check Fees
$20.00 per check
(Non-Sufficient Funds)
$10.00 per hour for non-library events
Room Use
(subject to availability)
Library card replacement fee $1.00
Replace broken Audiobook cases $4.00
Replace broken DVD cases $2.00
MOU County Library and Local Communities: July 1, 2022 - June 30, 2026 Page 10