Agenda Item 4.2.
July 14, 2026
Information Technology Department
2022-2027 Strategic Roadmap Update
2 Background
Feb 2022
Staff partnered with Management
Partners to develop the City’s fiveyear Technology Strategic Roadmap
Sep 2022
City Council adopted the roadmap
Jul 2026
Today, we are presenting a Year 4
progress update
3 Goals and Status
Goal A – Technology
These strategies ensure
the City has software and
digital tools to deliver
high-quality services.
21 Deliverables
65% Complete
Goal B –
Infrastructure
Enable Infrastructure to
house, maintain, and
connect the City’s IT
services.
7 Deliverables
86% Complete
Goal C –Training,
Staffing
Governance, policies, and
training that allow staff to
fully use and support new
technology being rolled
out.
10 Deliverables
90% Complete
Technology -
Enterprise Roadmap
2023
Q1 Q2 Q3 Q4
Agenda Management
One Meeting
Q3 2023
CM
2024
Q1 Q2 Q3 Q4
HR & Payroll System
Tyler HR Management
Q1 2024
HR
2025
Q1 Q2 Q3 Q4
Permitting System
ECD & PW Permitting and inspection platform
Q1 2025
E&P
2026
Q1 Q2 Q3 Q4
PW Ticketing
PW public request platform
2026
PW
Police Dispatch & Records system (CAD/RMS)
ProPhoenix
Q3 2023
PD
5 Infrastructure
Upgrades
• High-speed, secure
connectivity across all City sites
• Redundant network backbone
for reliability
• Direct Internet connectivity
• Standardized building security
systems
• Guest wireless for visitors
6 Training & Staffing
• Annual cybersecurity training for
employees
• Office 365 productivity workshops • AI education & safety training • Cybersecurity tabletop exercises • Senior scam awareness • Community outreach to local business for security best practices
7 Training Success
• Cybersecurity training completion rate above 90%
• Phishing click rates reduced from 10.3% to 4.4%
• Staff reporting of suspicious emails improved from 10% to 12.6% 8 Federal and State Mandates
Mandate Source Due Date
Open-Meeting Rule
Update to Brown Act CA Senate Bill 707 January 1, 2026
Title II Web & Mobile
Application
Accessibility
DOJ April 26, 2027
.GOV Domain CA Assembly Bill 1637 January 1, 2029
9 Artificial Intelligence in City
Operations
• Automated review and accessibility
conversion for City website PDF
documents
• AI‑assisted document editing and
image creation
• AI tools enhancing cybersecurity
defense
• AI used in facility security
operations
• Eleven AI services approved for
safe and supported City use
10 Cybersecurity Enhancements
• Penetration testing by external
Consultant
• 24/7 Identity protection for all
employees
• Modern email-security and
centralized log monitoring
• Improved spoofing protection for
City email
• Enhanced authentication
measures to prevent
unauthorized access
11 Thank you. I welcome your questions.