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City of VallejoCity Council – Senior Staff WorkshopMarch 18, 2024Filipino Community Center611 Amador Street, Vallejo Updated 3-3-24
1 Welcome by Mayor Robert McConnell
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Public Comments
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Opening Comments from City Manager Mike Malone
We appreciate the Council consensus to maintain the course with existing goals and priorities – it will keep momentum going Council/staff teamwork is how results are achieved
Opportunity for dialogue between the Council and senior staff about vision and challenges 4 “When everything is a priority, nothing is.”Karen Martin, The Outstanding Organization 4
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Workshop Objectives•Hear and understand Council’s interests and staff perspectives•Strengthen teamwork with Council and staff to achieve the community’s interests•Share visions for Vallejo’s future5 5 Agenda
6 •Icebreaker•Visioning together•Teambuilding oCouncil and senior staffoTeamwork within Council•Challenges and fundamental service delivery issues•Getting to success•Wrap up 6
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Guidelines for Our Time Together
Listen to understand each other’s points of view
1Seek consensus on a limited number of priorities
2Assume good intent of all participants
3Learn something new today
4Engage in constructive dialogue
5 7
Bike RackThings to discuss at another time will be tracked separatelyTime management tool 8
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Icebreaker
9 Get to Know You BINGO
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Talk to as many people as you can to fill in the squaresWhen you have any of these 5 across
5 down5 diagonal
Call Out BINGO*but keep filling in the squares11
Desire open dialogue with staff and other Councilmembers Want to understand impediments
Hopes for the workshopDesire for alignment between Council and staff and staying on track Convey critical needs and resource limitations
Convey staffs’ professionalism and desire to do well
Keep focused on what we’ve already started
Build trust between Council and senior staff
Want staff to speak up and not just say yes
From CouncilmembersFrom Senior Staff
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Visioning Together
13 10 Years From Now
14 1.What is true today about Vallejo that you hope will still be true in 10 years? 2.What is not true today about Vallejo that you hope will be true in 10 years? 1 or 2 sticky notes per question
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Share our hopes for Vallejo
Themes
15 To make progress for Vallejo, solid teamwork between Council and staff is needed 16 16
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Teamwork
1. What are the key attributes of a healthy and effective Council - senior staff team?2. Why is it important to have this type of team?Small Groups Discuss17 Share Our Insights
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Key Attributes of an Effective Council – Senior Staff Team Institute for Local Government
Trust•High level of trust and flexibility. •Assume radical good intent.•Authentic dialogue.•Positive governance culture.
Respect•Maintain respectful relationships in and out of Council meetings. •Treat others as you would wish them to treat you.•Respect roles and responsibilities.•Follow norms, protocols and policies.
Collaboration•Find common ground.•Work together for the benefit and well being of the community.•Engage in mutual problem solving.•Being prepared for meetings.•Unity of purpose.
Understanding•Value the differences that each person brings. •Be mindful of how our words will be received and the respectfulness of how we speak to each other.•Know the foundations of good government systems and services. 19 Workforce Stability is Supported by a Healthy Council – Senior Staff Team Positive organization culture (council, management, all) Clear set of achievable priorities and a work plan that is followed Clear roles that are adhered toA sense of confidence in the future 20
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People want to stay, but will leave…
More compensation (for the same or less work)
Promotion in another organization
Feeling undervalued or disrespected
Burnout, stress
Poor work environment
Worry about the future of the organization
Personal or family reasons
21 182 Unfilled Positions*
Human Resources: 5Fire: 11Police: 73Water: 41Planning and Development: 17Economic Development: 1Housing and Community Development: 5Public Works: 17Finance: 9Risk Management: 1City Attorney: 2 *As of January 22, 2024
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What do the Council and senior staff need from each other to best succeed? What does the Council need from the senior staff?
What do senior staff need from the Council?
What do both the Council and senior staff need for success? What strategies promote open communication and constructive dialogue? 23 Large Group Discussion
What themes emerged?•What Council can do?•What senior staff can do?•Steps for open communications?How to move forward?•Agreement on new or enhanced practices for success of the team 24
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Teamwork Within the Council
At our Council meetings – what works particularly well? What feedback would Councilmembers like to offer the Mayor? What feedback or questions does the Mayor have for members of Council? 25 A person who feels appreciated will always do more than what is expected.Amy Rees AndersonEntrepreneur, Speaker, AuthorManaging Partner, Rees Capital26 26
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Lunch27
Change Seats
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Challenges and Fundamental Service Delivery Issues
29 Much of What the City Does is Unseen
30
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Core Services – Focus on the Fundamentals
31 Bottom layers must be met first – they are the foundation31 City staff must also implement multiple plans
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Increasing costs, insufficient revenues
Aging infrastructure
Vacancies, recruitment, retention
Public trust and incivility
Meeting basic City service needs
Partnership of Council and staff
33 Some Key Challenges
33 Small Group Discussion
What core service and organizational challenges are we facing? 1What are some potential consequences of not addressing them? 2What action steps will be needed?
3 34
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Report Outs
35 Getting to Success•Respect the ongoing work of City departments as the day-to-day operations must be well managed – and that takes time•Have a collaborative, trusting relationship between the City Council and staff – it’s a two-way street•Focus on agreed priorities36 We can't do everythingBut we can do some things very well (if we focus) 36
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“Big Rocks” Approach to Accomplishing Priorities
Don’t fill up the bucket with so many small rocks that there isn’t room for the big ones 1Put the big rocks in first
2Save room for emergencies and unexpected requirements – only add “small rocks” when clear capacity is there - be realistic 3 Stephen Covey, 7 Habits of Highly Effective People37
Success Takes Focus and Support38
Focus•Do not take staff time away from essential work by adding new requests Full Council Support•Once decisions are made, support them and the implementation involved 38
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Best Practice Criteria for Adding Initiatives and Projects Mid-Year39 Emergency (natural disaster, pandemic, civil unrest)New outside funding opportunity that is time sensitive New multi-agency opportunity that cannot be delayedCommunity safety issue that must be addressed in near term Changes in laws or mandates
39 The Discipline is to Ask This
40 What drops off or is delayed if something new is added?40
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Council Inquiries•Inquiries are new work.•Inquiries take staff time away from fundamental, core service delivery and existing Council priorities.•Time has to come from somewhere – what gets deferred?•About 700 inquiries since June 2022 What can Council do to refrain from these to allow staff to focus on priorities and core service work? 41 Commitments from Staff and Council
Act in ways to build the team and foster respectConvey positive intent about each other 42
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When you make a commitment you create hope. When you keep a commitment, you create trust.John C. MaxwellThe 21 Irrefutable Laws of Leadership 43 43
Next Steps
Workshop report to be prepared by RaftelisCouncil and senior staff to continue to build teamwork44
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Closing Remarks
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Thank YouJan Perkins and Julie Gieseke
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CITY COUNCIL AND
SENIOR STAFF
TEAMBUILDING
WORKSHOP
City of Vallejo
DRAFT 3-3-24
March 18, 2024
9 am to 3 pm
Filipino Community Center
611 Amador Street, Vallejo
Workshop Objectives
• Hear and understand Council’s interests and staff perspectives • Strengthen teamwork with Council and senior staff to achieve the community’s interests
• Share visions for Vallejo’s future
Agenda
• Welcome and Introductions
• Icebreaker
• Visioning together
• Teambuilding
o Council – senior staff
o Teamwork within Council
• Challenges and fundamental service delivery issues
• Getting to success
• Wrap up
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 2
To Assist Our Conversations Today
Hopes for Today’s Workshop
During the pre-retreat interviews with members of the Council, and in the meetings with senior staff, a number of hopes for the day were surfaced. The following graphic captures the key themes. The items in the middle were shared by Councilmembers and senior staff.
Guidelines for Our Time Together
Listen to
understand
each other’s
points of view
1 Seek consensus
on a limited
number of
priorities
2 Assume good
intent of all
3 Learn
something new
today
4 Engage in
constructive
dialogue
5 Desire open dialogue
with staff and other
Councilmembers
Want to understand
impediments
Hopes for the
workshop
Desire for alignment
between Council and staff
and staying on track
Convey critical needs and
resource limitations
Convey staffs’
professionalism and
desire to do well
Keep focused on
what we’ve
already started
Build trust
between
Council and
senior staff
Want staff to speak up
and not just say yes
From Councilmembers From Senior Staff
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 3
Visioning Together
In this discussion, Council and senior staff will share their hopes for Vallejo 10 years from now.
Please write your response on one sticky note for each of the following questions.
NOTES
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
DISCUSSION
• What themes emerged?
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
What is true today about Vallejo that you hope will still be true in 10 years?
What is not true today about Vallejo that you hope will be true in 10 years?
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 4
Council and Senior Staff
Teamwork
The objective of this discussion is to identify ways in which senior staff and the City Council can strengthen their teamwork to be more effective on behalf of the Vallejo community.
ATTRIBUTES OF A HEALTHY AND EFFECTIVE COUNCIL-STAFF TEAM Small Groups Identify:
1. What are the key attributes of a healthy and effective Council – senior staff team?
2. Why is it important to have this type of team?
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
Share insights with the full group
WHAT COUNCIL AND SENIOR STAFF NEED FROM EACH OTHER TO
SUCCEED
• Discuss the following four questions to understand what the Council and senior staff need from each other to best to succeed.
• Each group should provide some responses to each question.
• We will then share them as a whole group.
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 5
1. What does the Council need
from the senior staff?
2. What do senior staff need
from the Council?
3. What do both the Council and
senior staff need for
success?
4. What strategies promote open
communication and
constructive dialogue?
NOTES
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
TEAMWORK WITHIN THE COUNCIL
This discussion will be about strengthening teamwork among members of the Council. Discussion questions:
• At our Council meetings, what works particularly well? • What feedback would Councilmembers like to offer the Mayor? • What feedback or questions does the Mayor have for the Council?
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 6
NOTES
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
Challenges and Fundamental
Service Delivery Issues
This discussion will highlight some key
challenges that require strong teamwork
between the Council and senior staff.
Several challenges were noted in the pre-retreat interviews with members of Council and in the meetings with senior staff held as part of retreat planning. The challenges highlighted were:
• Increasing costs, insufficient revenues
• Aging infrastructure
• Vacancies, recruitment, retention
• Public trust and incivility
• Meeting basic City service needs
• Partnership of Council and staff
Working in small groups first, then the full group, we will learn more about core service and organizational challenges, potential consequences, and what steps the Council – senior staff can take.
Much of
What the
City Does
is Unseen
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 7
SMALL GROUP DISCUSSION
1. What core service and organizational challenges are we facing?
2. What are some potential consequences of not addressing them?
3. What action steps will be needed?
NOTES
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ ____________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
LARGE GROUP DISCUSSION
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 8
Getting to Success
The Council has agreed to retain the existing goals and priorities from last year to continue making progress. In this discussion, we will reflect on what it takes to get to success, not only with those priorities but with basic services delivered by the City.
BEST PRACTICE CRITERIA FOR ADDING INITIATIVES AND PROJECTS MID -YEAR • Emergency (natural disaster, pandemic, civil unrest)
• New outside funding opportunity that is time sensitive • New multi-agency opportunity that cannot be delayed
• Community safety issue that must be addressed in near term • Changes in laws or mandates
THE DISCIPLINE IS TO ASK : “WHAT DROPS OFF OR IS DELAYED IF SOMETHING NEW IS ADDED?”
COUNCIL INQUIRIES
• What can Council do to refrain from these to allow staff to focus on priorities and core services work?
“Big Rocks” Approach to
Accomplishing Priorities
Don’t fill up the bucket
with so many small rocks
that there isn’t room for
the big ones
1 Put the big
rocks in first
2 Save room for
emergencies and
unexpected requirements
– only add “small rocks”
when clear capacity is
there - be realistic
3 Stephen Covey, 7 Habits of Highly Effective People
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 9
NOTES
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
Commitments from Staff and
Council
• Act in ways to build the team and foster respect
• Convey positive intent about each other
NOTES
__________________________________________________________________________________________________ __________________________________________________________________________________________________
Next Steps
• Raftelis to prepare workshop report
• Council and senior staff to continue to build teamwork
W rap Up
CLOSING COMMENTS
CITY OF VALLEJO COUNCIL – SENIOR STAFF WORKSHOP - WORKBOOK / 10
Contact
JAN PERKINS
[email protected] 949.202.8870
\
Trusted Advisors Transforming Communities
City of Vallejo
GET TO KNOW YOU BINGO
Find colleagues who have done the things indicated below. You can only use a name once! As soon as you get 5 across, 5 down, or 5 diagonal, call out “Bingo.” (But then keep on filling in squares until the exercise stops.)
Rides horses
Who: _________________
Has taken a cruise
Who: _________________
Been in the same room with
a U.S. President
Who: _________________
Been backstage at a rock
concert
Who: _________________
Completed a half or full
marathon
Who: _________________
Plays a musical instrument
Who: _________________
Appeared in a movie
Who: _________________
Met spouse at college
Who: _________________
Speaks French
Who: _________________
Has gone skydiving
Who: _________________
Loves karaoke
Who: _________________
Does yoga
Who: _________________
Never had a cavity
Who: _________________
Travelled to Asia
Who: _________________
Been on television
(non work-related!)
Who: _________________
Knows ASL
Who: _________________
Is a twin
Who: _________________
Met a celebrity
Who: _________________
Grew up in this city
Who: _________________
Loves roller coasters
Who: _________________
Can drive a stick shift
Who: _________________
Greets the dog before the
kids when you get home
Who: _________________
Rides a motorcycle
Who: _________________
Has a birthday on a major
holiday
Who: _________________
Has been to Hawaii
Who: _________________
City of Vallejo
MULTI-YEAR GOAL UPDATE & STRATEGIC WORK PLAN
Table of Contents
Executive Summary ................................................................................................................................................. 2 How to use this document ....................................................................................................................................... 3 Priority Area 1: Public Safety ................................................................................................................................... 4 Multi-year strategy – What we want to achieve: ................................................................................................... 4 Metrics: ................................................................................................................................................................ 4 Progress on projects/outputs: .............................................................................................................................. 4 What’s next to advance the multi-year strategy for Public Safety in 2023-2024? .................................................. 5 Priority Area 2: Efficient, Effective & Responsive Government ................................................................................ 6 Multi-year strategy – What we want to achieve: ................................................................................................... 6 Metrics: ................................................................................................................................................................ 6 Progress on projects/outputs: .............................................................................................................................. 7 What’s next to advance the multi-year strategy for creating a more efficient, effective and responsive government in 2023-2024? ................................................................................................................................... 8 Priority Area 3: Economic Development Strategy .................................................................................................... 9 Multi-year strategy – What we want to achieve: ................................................................................................... 9 Metrics: ................................................................................................................................................................ 9 Progress on projects/outputs: .............................................................................................................................. 9 What’s next to advance the multi-year strategy for Economic Development Strategy in 2023-2024? .................. 10 Priority Area 4: Housing / Unhoused Response ..................................................................................................... 11 Multi-year strategy – What we want to achieve: ................................................................................................. 11 Metrics: .............................................................................................................................................................. 11 Progress on projects/outputs: ............................................................................................................................ 11 What’s next to advance the multi-year strategy for Housing/Unhoused response in 2023-2024? ....................... 12 Priority Area 5: Youth Development ...................................................................................................................... 13 Multi-year strategy – What we want to achieve: ................................................................................................. 13 Metrics: .............................................................................................................................................................. 13 Progress on projects/outputs: ............................................................................................................................ 13 What’s next to advance the multi-year strategy for Youth Development in 2023-2024? ..................................... 14 Additional No
teworthy Accomplishments ............................................................................................................. 15
City of Vallejo
Multi-year goal overview & Strategic Workplan
1
Executive Summary
City Council goals are the City organization’s guide to help shape the future direction of the City, and provide a framework from which plans and projects are created. Specifically, these goals provide direction to anyone working in the City on projects. Further, the Goals help shape the work of City staff as they seek to collaborate and streamline internal operations, and represent and respond to the Community’s needs.
In April of 2022, at the annual goal setting meeting, Council directed staff to focus on a multi-year strategy to ensure efforts and resources are concentrated on making advancements toward achieving positive outcomes in the identified priority areas.
The following priority areas and an associated goal that represents direction from our Council:
PRIORITY (area of focus) GOAL/OUTCOME (what will people see as a result of work done in this area?) Public safety
Create a safe environment for living, working, and playing
Critical focus: Rebuilding the police department and public trust in the police
Efficient, effective and
responsive government
Ensure the City organization has the capacity and resources to effectively implement community and Council goals in a way that is sustainable over the long term
Critical focus: Increasing efforts in communication, outreach, and strengthening organizational principles
Economic development strategy
Vallejo has a supportive infrastructure for retaining and attracting businesses, and a stable local economy to the benefit of all
Housing / unhoused response
Protect the health and safety of all Vallejo residents through housing and resources
Critical Focus: Addressing homelessness
Youth Development Vallejo is a City where young people thrive
*Note: The priority areas listed above are at random and not an indicator of Council or Staff ranking/importance. We believe all of these priorities are important and critical for achieving continuous improvement and advancing the vision and mission of the City of Vallejo.
Vision: Vallejo is a safe, prosperous and vibrant city
Mission: We facilitate connections and collaboration amongst a diverse community to inspire collective pride and vision for a better Vallejo.
Values we honor: These are our guiding principles with respect to the personal and social ends we desire. We aspire to B.E. G.R.E.A.T. – Bravery, Efficiency, Growth, Respect, Excellence, Accountability, Trust
City of Vallejo
Multi-year goal overview & Strategic Workplan
2
How to use this document
This document is meant to provide an update on progress toward advancing this multi-year strategy. It is not intended to be comprehensive of all of the work underway by the City, yet captures the larger projects above and beyond delivering day-to-day quality services, such as patrolling for safety, responding to 911 calls, providing water services, issuing building permits, filling potholes, hiring new staff, etc.
Additionally, the planned programs and outputs are not intended to be static. We will continue to adapt to changes in our community’s needs. We hope, however, that by following a multi-year strategy and accomplishing the work described on the following pages of this document, our City Council and City Staff will make a meaningful impact, and that as a result - Vallejo will be a safer, prosperous and vibrant city for all residents.
Priority Area The headings were previously identified
by council as goal areas during 2022 and
2023 goal setting sessions
Goal/Outcome Answers the question, “If we are
successful in advancing this priority area,
how will Vallejo be different?”
Multi-Year Strategy The stepping stones that lead toward the outcomes we’re after. Having a
multi-year strategy will serve as a
reminder to current and future
members of Council of where we intend
to go, and will allow Staff to plan and
work towards achieving long term goals.
Metrics Provide the data needed to determine
whether we are moving closer or further
from our goal or desired outcome, and
help us see if our efforts are solving the
right problem. Updates will be provided
annually to assist council in providing
future direction in how to advance the
multi-year strategy
After initial data is collected, our goal is
to present our results to Council and the
community. The metrics will be divided
into two categories:
Measures of effectiveness: measures
current system state. “Are we on track
to achieve the intended outcome?”
Measures of performance: Determines
the accomplishment of actions. “Are the
actions being executed as planned.”
City Response The specific plans, actions,
programs and tasks the City is
planning to advance the multi-
year strategy in pursuit of our
shared desired outcome.
What’s next to advance the strategy?
We have listed the outputs (or projects and actions) staff will take in the current fiscal year to advance the multi- year strategy. The legend below provides insight to the estimated resources needed to accomplish the output.
City of Vallejo
Multi-year goal overview & Strategic Workplan
3
Priority Area 1: Public Safety
Goal/Desired Outcome: Vallejo is a safe environment for living, working, and playing Critical Focus: Rebuilding the police department and public trust in the police Multi-year strategy – What we want to achieve:
Note: Public safety also includes addressing areas related to Public Works, Planning & Development Services, and Water.
Metrics: