1 All City of Vernon
name change
Project Details
Buyer Name: City of Vernon,
Site Location: Malburg Generating Station
Offer Number: 20221217 10 LM
Contents
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1.1 1.2
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1.6 Siemens Energy shall provide the scope of work described in this Proposal under the terms and conditions set forth in Change Order 14 to the Amended and Restated Services Agreement for the Malburg Generating Station Project by and between Siemens Energy, Inc. and Bicent (California) Malburg LLC (
proposal which shall apply only to the scope of supply described in this proposal and any resulting order. The provisions of this Proposal apply only to the scope of work, and supersede any conflicting terms and conditions related to such supply and services prescribed in the main body of the Amended and Restated Services Agreement for the Malburg Generating Station Project. This proposal is submitted with the express understanding that the project shall be awarded as a separate standalone purchase order which shall not be considered or construed to be a change order or amendment to the Amended and Restated Services Agreement for the Malburg Generating Station Project. 3 6/28/2023
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1 .7
SPPA-T3000 Scope
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1 .7
workstation, server, and control network diagnostic/error status cabinet power review
control module diagnostic error status
detailed report of findings and recommendations
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Siemens Energy, Inc. understands the competitive pressures that exist within the Power industry today. We understand that these pressures are forcing power generation companies to make significant changes relative to their operations and maintenance models. These operations and maintenance models need to be proactive as well as reactive, swift in their deployment, efficient in their continuous execution, and scalable in response to the economics of expanding and contracting energy needs.
Your Service Group within Siemens Energy, Inc. recognizes this reality and the need to have a service provider aligned so the se issues may be successfully addressed. With this in mind, the Customer Support Agreement service contracts were developed The intent of the Customer Support Agreement is to bundle services that complement the specific operations and maintenance model of each customer. By selecting appropriate services and support, and the level of service from the various offerings within a service contract, th e customer defines how Siemens Energy, Inc. will best support them and their success. In general, some of the tangible benefits that can be expected from a service contract are:
Siemens Energy has developed four separate plans to meet the proactive and reactive needs of our customers. The plans start with reduced coverage focusing on reactive support as required then building on that base to extensive coverage that adds proactive maintenance and planning services.
For description of the services and details of the services available within the different CSA Levels, please refer to the Customer Support Agreement Siemens Energy Power Plant Automation Control System Services Descriptions below.
Your Service Sales Specialist can help you determine the best fit for your needs.
The Level 1 Support Agreement is the most basic plan offered. Designed to meet the emergent needs of a plant with limited sup port requirements, this plan establishes a relationship that allows for immediate support in the event of a plant emergency a nd provides access to customer relevant information and bulletins.
A Level 1 Support Agreement can be structured in two different ways:
1. Open Purchase Order The minimum Level 1 Support Agreement is $10,000.00 and includes the first $5,000.00 of requested services or materials.
Additional value can be established up front or during the term of the Agreement.
2. Defined Entitlements The Level 1 Support Agreement can be established with defined entitlements.
A Level 1 Support Agreement is available for a one-year term.
The Level 2 Support Agreement is designed to support the power plant that requires occasional communicative technical support . This plan includes an l needs, minimal Remote Expert Center (REC) hotline support and an annual remote system administration check and usage report. Specified additional services can also be purchased at the time of entering into the A greement or during the term of the Agreement.
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A Level 2 Support Agreement is available for up to a five-year term. The annual price is the same regardless of the term selected.
The Level 3 Support Agreement is designed to align with industry standard service support. Level 3, in addition to Level 2 se rvices, builds value by combining both proactive and reactive services. The Level 3 Support Agreement includes Field Service/Technical Support hours, a Siemens Energy match on prepurchased classroom training and provides discounts on specified additional services purchased up front or during the Agreeme nt term.
A Level 3 Support Agreement is available for up to a five-year term. The annual price is the same regardless of the term selected. mum discounts
available on additional services purchased up front or during the Agreement term. This plan is designed to provide the proactive planning and maintenance A Level 4 Support Agreement is available for up to a five-year term. The annual price is the same regardless of the term selected. 7 6/28/2023
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I&C Service Communications
Within SPPA-View, Siemens Energy provides two types of I&C Service Communications Product Bulletins and Service Bulletins as information for customers about Product Change Management (PCM) products.
Product Bulletins (PB) communicates recommended changes to the asbuilt condition of Siemens Energy product components involving mechanical engineering, electrical engineering, and I&C technology.
Service Bulletins (SB) communicates recommended maintenance, inspection, and operational practices along with other useful information.
Site Specific Process Logic Backup Access
The SPPA-View provides access to the repository of site specific process logic backups made by Siemens Energy during maintenance visits and prior to any system changes.
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The foundation of the service contract is the focused attention to the implementation of the Siemens Energy scope. The intention is to establish a long-term relationship and support structure between Siemens Energy and the customer.
Each contract is administered by an experienced Service Manager providing consistency and long term customer care. This individual serves as a single point of contact 24-hours a day, seven days a week for all service needs.
Backing the Service Manager is a staff of technical professionals at the Siemens Energy Controls Headquarters in Alpharetta, Georgia, each with years of commissioning experience within SPPA-T3000.
This staff provides process knowledge and experience on your Siemens Energy Power Plant Automation (SPPA) T3000 control system and the application of the control system to your specific plant configuration.
Siemens Energy understands that the ability to respond quickly and accurately to system faults and other problems that arise during normal plant operation is critical to maintaining high availability and reliability.
With this in mind, Siemens Energy maintains a staff of trained and experienced engineers ready to supplement the operations and maintenance staff with their expertise. The Controls Hotline provides remote expert services 24-hours a day, seven days a week to assist plant operations and maintenance staff with emergent events and scheduled activities through the ability to logon, view, and monitor the SPPA-T3000 Control System on request.
Remote Expert Center response times are defined as follows and response time will be determined at time of the call.
Discounts on additional Hotline hours if purchased during the Agreement Term are applied at each level. Levels 3 and 4 have an additional entitlement of twenty percent (20%) of unused Hotline hours that may be rolled over and used within the Agreement term.
SPPA-T3000 Automation System / ET200
SPPA-T3000 Application Server
SPPA-T3000 Thin Clients (Swap Server)
SPPA-T3000 Thin Clients (Operating Station)
SPPA-T3000 System
Field Service resources may be different technical specialists for SPPAT3000, SPPA-E3000, SPPA-D3000, Zolo, and Cyber issues. This should be considered in selecting the appropriate number of hours and trips to include within the CSA.
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Discounts on additional Field Service hours if purchased during the Agreement Term are applied at each level. Levels 3 and 4 have an additional entitlement of twenty percent (20%) of unused Field Service hours that may be rolled over and used within the Agreement term.
Parts Exchange Service
Siemens Energy recommends the Customer maintain a comprehensive set of spare parts on-site to allow quick replacement when a component within the control system fails. In addition, it is critical to a have a parts supply ready to replace system components should they fail. This service gives the customer the ability to purchase parts at a discounted price if a part fails. The customer is required to ship the failed part back to Siemens Energy, a new or refurbished part is then sent to the customer at a 25% discount from list price plus shipping.
Siemens Energy maintains SPPA-T3000 parts in inventory for CSA Customers in a central location. Parts maintained in inventory will generally be ready for shipment within 24 hours of receiving the request for replacement. All other requests will be shipped according to standard lead times. SPPA-TXP parts under the Parts Exchange program are based on the availability of the parts.
Parts Repair and Replacement Services
A plant-specific list of covered parts will be provided at the start of the Support Agreement term. Siemens Energy reserves the right to replace defective components with new or remanufactured parts or with parts having compatible functions. Siemens Energy will offer a discount for additional spare parts purchased during the Agreement term (does not include Level 1).
Siemens Energy offers service support usage and summary reports as an overview of how well your current Support Agreement selections are meeting the plant needs. Reports are customized to the specific Support Agreement selections of each site (i.e., Hotline Support, Parts Repair, Cyber Security Services, etc.) and indicate the amount of service agreement entitlements that have been used, along with the remaining options available to ensure effective site maintenance planning.
Annual Upgrade Planning Roadmap
Outage planning is an important aspect of a Siemens Energy program. Our experienced professionals can provide recommendations developed specifically for the planned outage work scope to meet the current outage schedule.
Remote Turbine Maintenance Support
MDR Zero: Cyber Health Monitors and Advisors
Siemens Energy offers dedicated support service to assist with remote monitoring through our Cyber Advisors and Monitors.
Cyber Advisors
Siemens Energy will evaluate your hardware and software inventory against vulnerability releases and inform you when those vulnerabilities are applicable to your system. This will also include recommendations for mitigation.
Cyber Monitors
Siemens Energy analysts will evaluate your system logs daily to determine if there are high impact cyber security events that may impact your system, as well as inform Mankato Energy Center if any such events are observed. This service will include quarterly
reporting.
Siemens Energy, Inc. 10 6/28/2023
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An ISO9001 Certified Business Unit Subject to Technical Changes The parties acknowledge their intent to be bound by the provisions of this CSA by adding the signature of an authorized representative below.
SIEMENS ENERGY, INC. CITY OF VERNON
_____________________________ _____________________________ Signature Signature
_____________________________ _____________________________ Title Title
_____________________________ _____________________________ Date Date
Digitally signed by Miller Jeffrey
DN: cn=Miller Jeffrey, c=DE,
o=Siemens,
email=jeff.s.miller@siemensenergy.com
Date: 2023.05.19 11:51:38 -04'00'
Miller
Jeffrey