RECOGNIZING OUTSTANDING
THE HISTORY OF CHALLENGE COINS AND NEED FOR COMMEMORATION
HISTORY OF CHALLENGE COINS
• Traditionally given to prove
membership, boost morale and
feature cultural attributes of an
organization.
• Once called “Portrait Medals”
during the Renaissance and were
used to commemorate specific
events noteworthy of
memorialization.
• Adopted by Military and Law
Enforcement agencies to recognize
“proof” of exemplary actions or
behaviors of an individual or a unit.
HOW TO KEEP A COIN
• Coins are transferred from supervisory or
management staff to the individual being
acknowledged through a traditional
handshake.
• Once the coin is in their possession, they are
allowed to carry the coin in a pocket as a
constant reminder of the values they uphold.
• The coin can also be set out on display in one's
workstation to display the values they wish to
demonstrate.
Image Credit: https://lonestarchallengecoins.com/blog/whats-a-challenge-coin/
PLAN & PRACTICE FOR RECOGNITION
• Identification of efforts made beyond
standard practice by supervisory staff.
• Recommendation of recognition from
supervisory staff to management.
• Hosted ceremonies to acknowledge
individuals whose efforts were deemed by
supervisory staff as higher than standard
performance.
• Reinforcement of behaviors recognized by
team.
• Pizza ( ☺ )
CODE COMPLIANCE DEPARTMENT
CHALLENGE COIN PROGRAM
• Challenge coins provide opportunities for leaders to exchange a token of appreciation for support given beyond what is expected. • Challenge coins will be utilized to recognize our Code Compliance Officers (Including Animal Control and Code Enforcement) and support staff for:
✓ Moments where they go above and beyond the call of duty, ✓ Demonstrating terrific customer service or dedication , ✓ Overcoming challenging situations,
✓ Adding value to our organization.
• Coins have been issued to Executive Staff for their efforts, guidance and support in expanding our department to meet the goals and expectations of our residents .
• The City Council’s continued support of expanded Code Compliance Department operations through Measure P will aid in the implementation of our challenge coin program to recognize exceptional efforts.
FINAL THOUGHTS
• There is ample scientific research that shows
staff who feel appreciated will amplify their
efforts.
• Recognition leads to engagement, engagement
leads to commitment, commitment leads to
successful and positive relationships.
• Small efforts may have huge impacts.
• Time to R.I.S.E. up.
R.I.S.E. Method:
Regular – frequent recognition builds sense of
community.
Immediate- Marks the desired behaviors while in
the moment.
Specific – Highlights those behaviors so they are
clearly understood to all.
Encouraging – builds a sense of teamwork and the
demonstration of encouragement from leadership
seeps into how team members treat each other.
Thank You to our
Victorville City Council
Mayor Debra Jones
Mayor Pro Tem Liz Becerra
Council Member Leslie Irving
Council Member Bob Harriman
Council Member Blanca Gomez