Attachment A
QUARTERLYQUARTERLY
REPORTREPORT
The Wellness Center
Homelessness Solutions
Planning Department
JAN - MAR 2024
This quarter, we are pleased to report steady and
positive success on our campus. Our Shelter Operator
(Hope the Mission) and Wraparound Services Operator
(Symba Center) have answered the call to provide the
required services in their respective roles. Our census has remained high, and we have managed to maintain
strong levels of care to help each and every client
stabilize while they work towards their “Wellness” goals.
Our high quality operation and superior customer
service is a direct reflection of the values instilled by our City Council and City Leadership. Victorville continues to be at the forefront of tackling the homeless crisis in our community, and the Wellness Center serves as a model
for other communities to replicate to address
homelessness in their own communities.
OVERVIEW
Through hard work and dedication, the City and its
partners have brought the vision of the Victorville
Wellness Center to life. Our incredible campus opened
its doors to clients on December 12, 2023.
The 4.5 acre, 110 unit, 170 bed facility strives to be a beacon of innovation to effectively address
homelessness through state-of-the-art solutions.
Together with our partners, the Wellness Center
provides equitable care, housing, advocacy, and
accountability to teach self-sustainable skills that will enhance the medical, mental, physical, and overall well- being and empowerment for our homeless population.
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The Wellness Center’s mission is to reduce homelessness by providing health and wellness wraparound services to under-served individuals in our local community. Using a collective approach, our team promotes a roadmap (Route to Wellness) for individuals experiencing homelessness to follow.
Route to Wellness
ROUTE TO
WELLNESS
Outreach,
Engagement, and
Diversion
Stabilization and
Services
Housing Solutions
Wellness Planning
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Basic Needs
Hope the Mission bolsters 22 full time
employees and is responsible for
providing the basic needs for our
Wellness Center clients. Their team is
working with clients every day to
ensure they are successful
Hope the Mission contracts with an
experienced security team. The
campus has two trained guards on
site at all times.
Safety and Security
Hope the Mission has experience
operating regional food service
operations and brings their
experience to the Wellness Center.
Food Services
Symba Center’s wraparound
services team bolsters 36 full-time
and 7 part-time positions to
support their operations and
provide clients with high quality
care.
Supportive Services
Symba Center provides 24/7 on-
site medical staff. Their
recuperative care program helps
reduce reliance on the
emergency rooms.
Medical Services
Symba Center’s case managers
and housing navigators have
managed to assist 12 clients
obtain permanent housing
solutions within this quarter.
Housing
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WELLNESS CENTER
SERVICES
DecemberJanuary February March0
1 2
3 4
DecemberJanuary February March0
20 40
60 80
100
WELLNESS CENTER
INTAKES AND HOUSING
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INTAKES
HOUSING
12 Clients Housed
244 Intakes Completed
AVERAGE OCCUPANCY
125
White34%Hispanic/Multiracial31%
Black, African American, or African29%
Other6%
Male64%
Female35%
Transgender1%
55+55.5%
Other40.6%
TAY (18-24)3.9%
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Race Data
Age RangeGender Data
WELLNESS CENTER
DEMOGRAPHICS
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WELLNESS CENTER
HIGHLIGHTS
8-89 Days59%
90+ Days25%
1-7 Days16%
The Wellness Center provides all
clients with case management
and housing navigation services.
The Wellness Center medical clinic provides
primary care services including physical
examinations, medication prescriptions,
vaccinations, and recuperative care, among
other services.
37 Pets
%40 Mental Health
51% Chronically Homeless
%34 Substance Use Disorders
LENGTH OFSTAY
58 161 41 26 13
Full-time staff Medical Appointments Average Recuperative Care Beds In Use
SUD Groups Job Readiness Classes
Albert Theus
Sarah Perez
WELLNESS CENTER
STAFF HIGHLIGHTS
Albert has been an amazing asset to our
Wellness Center team. As Hope the
Mission’s Intake Coordinator, he has
helped acclimate over 200 clients to the
Wellness Center campus. His
commitment to outstanding customer
services has served our clients well, and
he continues to show unwavering
support for the Wellness Center mission.
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Sarah supports Wellness Center
operations with outreach, engagement,
and transportation for our unsheltered
population. As one of Symba Center’s
outreach case managers, Sarah’s job is to
essentially perform client-centered case
management, provide support and
referrals for our unsheltered population,
and collaborate with our City’s Homeless
Engagement Team. Sarah was a key staff
member during our busy January and
February months of outreach and new
admissions into the Wellness Center.
CLIENT
SUCCESS
Success
Collaborating with the Sheriff’s Hope Team,
Family Assistance Program, and Victor Valley
Family Resource Center, the Wellness Center
team was able to be a part of assisting a client in
connecting with his family and returning to his
community of origin.
Collaboration
Client O.J. began experiencing homelessness
after relocating to California from Texas and
having have family troubles. Her journey led her
to the Wellness Center where staff assisted her
in addressing multiple health issues and
navigating various systems to transfer her
benefits to her community of residence. Given
O.J.’s age of 71, shelter was imperative and the
supportive services were vital. Wellness Center
staff addressed her Wellness goals through
planning, coordination, and a client-centered
approach. The team focused on re-establishing
financial stability through advocacy. In January
2024, O.J. transitioned into a permanent living
situation where she receives the necessary
support.
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Resilience Perseverance
As a cornerstone of the Wellness Center, our campus prides itself on helping all clients meet their basic and dietary needs. Our program provides Wellness through healthy nutrition. Our Wellness Center clients are treated to daily, quality meals prepared by our Wellness Center Chef who serves on Hope the Mission’s staff. Chef Kim brings exceptional food through her training and experience at restaurants such as The Pines Modern Steakhouse, Texas Roadhouse, and Wolfgang Puck. Kim shows dedication through her cooking, including preparation of some of her most valued family receipts.
A B r ie f S t o r y A b o u t T h e C h e f
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WELLNESS CENTER
FOOD SERVICES
Bringing ideas and innovation to life through Food
38,052 Meals Served
OUR WELLNESS JOURNEY
CONTINUES
IN THE NEXT QUARTER WE PLAN TO WORK
TOWARDS THE FOLLOWING MILESTONES:
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INCREASE IN
CLIENTS BEING
TRANSITIONED
INTO MORE
PERMANENT
HOUSING
SOLUTIONS
COMMUNITY
GARDEN
INCREASED
PROGRAMMING
INCREASED
OCCUPANCY
FAMILY
INTAKES