ATTACHMENT A
Wellness Center Quarterly Report
QUARTERLYQUARTERLY
REPORTREPORT
The Wellness Center
Homelessness Solutions
Planning Department
APRIL- JUNE 2024
We are pleased to report the Wellness Center will begin accepting families on July 8, 2024. We are also working on the development of our campus community garden. This
quarter has seen an increase in programming and services, occupancy, and clients being transitioned into more
permanent housing solutions. Our Shelter Operator (Hope the Mission) and Wraparound Services Operator (Symba
Center) continue to work collaboratively to meet the needs of our homeless population.
Our innovative campus continues to be visited by our
neighboring cities, county partners, and state legislatures as a model that should be emulated in other areas. We were proud to highlight the Wellness Center during the Victorville 101 Bus Tours. These public bus tours give insight to
community members about various City operations and
services. The public that participated in the tours provided positive feedback about the facility, the staff, and the successes of the Wellness Center.
OVERVIEW
Our Wellness journey continues. As we transition from
Spring to Summer, we endeavor to assist more of our City’s unsheltered population. This quarter, we admitted 114
individuals and provided them with a safe space to stabilize and work towards their wellness goals.
In May, the annual Point-In-Time Count (PITC) was released, indicating 326 unsheltered individuals and a grand total of 611 individuals experiencing homelessness in Victorville.
Specific to Victorville, 43% were experiencing homelessness for the first time in the last 12 months and 19% were
recently incarcerated.
Together with our partners, the Wellness Center has
transitioned a total of 34 individuals into permanent
housing solutions since operations began, with 22 clients housed in the last quarter. We have also triaged many
cases and referred them to more appropriate levels of care.
PAGE 2
All Wellness Center staff are thoroughly trained and developed to assist all clients at the Wellness Center. Training includes CPR/First Aid, Trauma-Informed Care, De-Escalation Techniques, Behavior Management, Mandated Reporting, Mental Health 101, Data Input, and much more.
This quarter, all staff had the privilege of being trained about Narcan, including its importance and the administration of Narcan, from our County Department of Public Health. We ensure all staff have access to Narcan at all times while on campus. This is another important tool that helps keep our campus safe.
Training
STAFF
TRAINING
PAGE 3
Activities
Seeking Safety
Program Highlight
Job readiness
PAGE 4
WELLNESS CENTER
PROGRAMS ANDACTIVITIES
Anger Management
Relapse Prevention
Recovery Management
Financial Literacy
Women’s Support Group
Men’s Support Group
Outside of programming, the clients
are afforded opportunities to
participate in activities that provide a
sense of community and pride on
campus.
Programs
Medical Services
Housing Navigation
Seeking Safety
Art Expression
Mindfulness and Meditation
Case Management
Therapy and Counseling
Seeking safety is a program that
teaches coping skills and helps
individuals to learn how to ground in
the moment and re-center. Seeking
safety teaches 25 coping skills that
includes boundary setting, honesty,
compassion, healing from anger, and
recovery. Seeking safety will help
individuals build great self-care habits.
Seeking safety allows individuals to
engage in rebuilding their lives
moving forward.
Through collaborative efforts, Symba
Center and Hope the Mission continue
to work together to offer the
necessary support to assist clients in
their housing journey. This support is
afforded through direct services,
activities, and programming.
April May June0
2 4
6 8
10 12
April May June0
10 20
30 40
50 WELLNESS CENTER
INTAKES AND HOUSING
PAGE 5
I NTAKES
HOUSI NG
AVERAGE OCCUPANCY
22 Clients Housed
114 Intakes Completed
137
White34%
Black, African American, or African28%
Hispanic/Multiracial24%
Multiracial11% Other3%
Male62.9%
Female36.7%
Transgender0.4%
Other65.4%
55+32.5%
TAY (18-24)2.1%
PAGE 6
Race Data
Age RangeGender Data
WELLNESS CENTER
DEMOGRAPHICS
WELLNESS CENTER
HIGHLIGHTS
91-180 Days35%
30 days or less Days29.6%
31-90 Days21.7%
181 or more Days13.8%
PAGE 7
The Wellness Center has
partnered with the Victor
Valley Transit Authority
(VVTA) to provide over 375
free bus rides for Wellness
Center clients.
%40 Mental Health
47% Chronically Homeless
%28 Substance Use Disorders
LENGTH OFSTAY
5,603 2,745 40 30 12
Medical Appointments
and Services
Average Recuperative Care
Beds In Use
SUD Groups Job Readiness
Classes
Housing and Case
Management Appointments
Yolanda Salinas
Tammie Trejo
WELLNESS CENTER
STAFF HIGHLIGHTS
Yolanda is being highlighted as an outstanding
Wellness Center Case Manager with Symba Center
for various reasons. She has journeyed with our
clients during transitional phases of sites and
services. She continues to provide routine structure,
support, and intensive case management services
for clients at the Wellness Center to create
sustainable housing solutions. She continues to
model focus, accountability and drive for our
community through solution-focused contributions
and consistency. Yolanda is mission driven in
obtaining successful results for clients.
PAGE 8
This quarter we would like to highlight our Wellness
Center Data Specialist with Hope the Mission.
Tammie is responsible for analyzing, assessing,
interpreting, and reporting out on vital data for our
Wellness Center. Tammie gives great attention to
detail and has the ability to communicate complex
findings in a clear and concise manner. Tammie
exceeds expectations and goes above and beyond
assisting Wellness Center operations. Her grace,
hard work, and dedication to our Wellness team and
the clients is commendable.
CLIENT
SUCCESS
Goals
Collaborating with our Sheriff’s MET team,
Deputy Garnica and Wellness Center staff
worked to transition a client experiencing
homelessness into the Wellness Center as
the team coordinated transportation
back to her community of origin. This
swift action reunified the client with
family and helped avoid unnecessary
time unsheltered.
Dedication
Such a beautiful moment! Member M.W.
not only celebrated four months of
sobriety this quarter, but she also secured
Permanent Supportive Housing with Step
Up on Second.
The Wellness Center Team provided M.W.
a welcome home kit, hygiene items,
cleaning supplies, and a television to
celebrate this monumental occasion.
Her story is a testament to the work we all
do. Every success is one more step closer
to ending homelessness.
PAGE 9
Dreams Hard Work
CLIENT
SPOTLIGHT
After accepting services at our Interim
Shelter and ultimately at our Wellness
Center, we had the pleasure of
celebrating his transition into a
permanent housing solution this past
April. His journey from chronic
homelessness is nothing short of
remarkable and serves as a beacon of
hope for others facing similar challenges.
This should remind us all of the power of
perseverance and highlight the
incredible Wellness Center staff and
services which helped make it all
possible.
PAGE 10
The staff celebrates all individuals that
were housed or assisted with the support
of Wellness Center services. Some of these
individuals would still be unsheltered in
our City if it was not for the Wellness
Center Campus. One story, in particular, is
a 54-year-old man who has faced more
than his fair share of challenges. From
enduring traumatic brain injuries to
navigating multiple fractures, this
individual’s journey is a testament to his
resilience. Our Homeless Engagement
Team worked tirelessly to get this
individual to accept services.
From chronic homelessness to a permanent housing
solution: One Remarkable Man’s Journey of Resilience with the help of a team.
Symba Center provides medical services onsite at the Wellness Center 24 hours a day, 7 days a week. Medical staff provide many services, but their work is shown through those who they have the privilege of serving. Below is a patient testimonial that sheds light on the important work Symba Medical is doing for our most vulnerable population.
One of our Wellness Center patients, who has been at the shelter since March, was kind enough to share her experience about the medical services. She initially came in with uncontrolled hypertension and anxiety. As a new intake, she had extremely high blood pressure. There were times where the medical team had to provide strict, ongoing monitoring while her blood pressure stabilized. Since her admission, there has been a substantial improvement in her overall health. Her blood pressure and anxiety are now controlled and she continues to have the support from the medical team. She is thankful for the care provided by Symba Center.
Our wonderful Wellness Center medical staff make healthier living possible.
A B r ie f S u m m a r y a n d T e s t im o n ia l A b o u t T h e M e d ic a l T e a m PAGE 11
WELLNESS CENTER
MEDICAL SERVICES
WELLNESS CENTER AWARDS
OUR WELLNESS CENTER HAS BEEN
HONORED WITH THE FOLLOWING AWARDS:
PAGE 12
AMERICAN PLANNING
ASSOCIATION, INLAND
EMPIRE, OPPORTUNITY
AND EMPOWERMENT
AWARD
AMERICAN PLANNING
ASSOCIATION, STATE
OF CALIFORNIA,
OPPORTUNITY AND
EMPOWERMENT
AWARD OF MERIT
ARCHITECTURE &
DESIGN COMMUNITY
PLATINUM WINNER FOR
MOBILE HOMES &
PREFABRICATED
STRUCTURES
ARCHITECTURE &
DESIGN COMMUNITY
PLATINUM WINNER
FOR SPORTS,
RECREATION, AND
WELLNESS FACILITIES