$77$&+0(17(
&LW\6\PED&HQWHU)LUVW
$PHQGHG$JUHHPHQW
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
AMENDMENT NUMBER: ONE
TO
CONSULTANT/PROFESSIONAL SERVICES PROVIDER AGREEMENT
BY AND BETWEEN
THE CITY OF VICTORVILLE
AND
SYMBA CENTER
FOR
WELLNESS CENTER WRAPAROUND SERVICES
PROJECT NO. JM23-065
THIS AMENDMENT NUMBER ONE (“Amendment”) dated __________________, _____ 2024 for reference purposes only, is made by and between The City of Victorville, a California municipal corporation and charter city, hereinafter referred to as the “City”, and SYMBA CENTER, a California non-profit corporation hereinafter referred to as “Consultant”. City and Consultant are sometimes hereinafter referred to individually as a “ Party” and collectively referred to as the “Parties”.
RECITALS
WHEREAS, the City has a Consultant/Professional Services Provider Agreement with Consultant dated June 6, 2023 under which Consultant currently provides housing navigation, assistance with income stabilization, medical and behavioral health services, recuperative care, substance abuse counseling, case management, job training/placement, assistance with documentation readiness, and other related services to residents/clients of the City’s Wellness Center and those at risk of homelessness in the City (hereinafter the “Original Agreement”); and WHEREAS, the City recently received a Round 3R, Window 2 Encampment Resolution Funding Program grant, Grant #24-ERF-3-R-100025, from the State of California Department of Housing and Community Development for the purposes of resolving the experience of unsheltered homelessness for people residing in encampments and as set forth in the City’s application for such grant (hereinafter the “ERF-3 Program Grant”); and
WHEREAS, the Parties wish to enter into this Amendment Number One to the Original Agreement to carry out the purposes of the ERF-3 Program Grant by: (1) expanding Consultant’s Scope of Services to include additional case management, additional medical staff, an additional housing navigator, additional outreach, and Rapid Rehousing Services; (2) adjusting Consultant’s compensation therefor using a portion of the City’s ERF-3 Program Grant funds; and (3) adding provisions to ensure Consultant’s compliance with the provisions of the ERF-3 Program Grant.
NOW THEREFORE, in consideration of the covenants, conditions, and promises contained herein and for such other good and valuable consideration, receipt of which is hereby acknowledged, the Parties hereby agree to amend the Original Agreement as stated below and in the amended Exhibit “A- 1” and in the new Exhibit “B-2”, both of which are attached hereto and are incorporated into and made part of the Original Agreement as specified herein.
AGREEMENT AMENDMENT
1. Recitals. The Recitals set forth above are hereby added to those contained in the Original Agreement.
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
2. Section 2 – SCOPE OF SERVICES; TERMS AND CONDITIONS of the Original Agreement is hereby amended in its entirety to read as follows:
a. The Scope of Services to be performed by Consultant involve providing Wraparound Services to Recuperative Care Clients and other residents/clients of the Wellness Center and providing Primary Medical Care Services to Wellness Center clients and those at risk of homelessness in the community (" Services"). The Services further include providing outreach, Rapid-Re-housing, and related additional/enhanced services to unhoused persons residing in encampments pursuant to the ERF-3 Program Grant. The Services to be performed are more specifically described in Section II of the RFP for the Project, attached hereto as Exhibit "A-1" (with references to the RFP attachments removed and as amended by the Parties to reflect the additional/enhanced Consultant services to be provided under the ERF-3 Program Grant), and in Consultant's response to said RFP attached hereto as Exhibit "A-2". The Parties acknowledge and agree that the RFP response in Exhibit “A-2” has been modified and superseded by the Operating Budget and Staffing List as negotiated by the Parties and attached hereto as Exhibit "B-1", as well as any other modifying provisions set forth in the main body of this Agreement. A new Exhibit “B-2” has further been added to provide a separate and distinct budget which applies to the additional/enhanced services to be provided using the ERF-3 Program Grant funding. The Services shall include all items and procedures necessary to properly complete the work Consultant has been engaged to perform, whether specifically included in the attached Exhibits or not. b. Consultant's obligations hereunder shall further include all provisions and terms and conditions set forth in the RFP for the Project (including any City-issued Addenda pertaining thereto). Said RFP is incorporated and made part of this Agreement by this reference. To the extent there are any conflicts between the provisions set forth in the RFP and those contained in this Agreement, including any Exhibits, the provisions in this Agreement shall prevail. The foregoing notwithstanding, if a conflict exists between an applicable federal, state, or local law, rule, regulation, order, or code and this Agreement, the law, rule, regulation, order, or code shall control. Varying degrees of stringency among the main body of this Agreement, the Exhibits, the RFP, and laws, rules, regulations, orders, or codes are not deemed conflicts, and the most stringent requirement shall control.
c. A map of the Wellness Center Campus is attached hereto as Exhibit "C". d. Attached Exhibit "A-1"; Exhibit "A-2", Exhibit "B-1", Exhibit “B-2”, and Exhibit "C" are incorporated and made part of this Agreement by this reference. e. Consultant has further agreed to initially provide certain Services to the residents/clients of the City's Interim Shelter and then transition to providing the Services at the Wellness Center as of the date provided in the written notice described in Section 5 hereof.
3. Section 3 – COMPENSATION of the Original Agreement is hereby amended by adding a new Subsection f., which Subsection shall read as follows:
f. Encampment Resolution Funding Program (ERF-3 Program Grant). Consultant shall be entitled to receive from City an additional sum not to exceed ONE MILLION FOUR HUNDRED SEVENTEEN THOUSAND FOUR HUNDRED TWENTY AND 00/100 DOLLARS ($1,417,420.00) for faithful performance of the additional and enhanced Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
services, which are described in underlined and italicized text in the amended Scope of Work attached hereto as Exhibit “A-1”. In order to receive payments, reimbursements, or advances from ERF-3 Program Grant funds, Consultant must comply with the following as well as the provisions of Section 14.d of this Agreement. (1) To receive payments, with the exception of an advancement of funds for Rapid Rehousing services which are detailed in Subsection (2) below, Consultant shall be required to submit to the City detailed monthly invoices which include, a description of all services/tasks performed, the number of hours expended on each service/task, the name of the person performing the service/task, and expense reimbursement information, if any. No expense reimbursements, including reimbursements for travel, parking, lodging, and/or meals shall be paid to Consultant unless such expense reimbursements: (i) are specifically provided for and described by nature and type in Exhibit "B-1"; (ii) appear on Consultant's monthly invoices to City; (iii) are supported by the appropriate receipts and other such documentation as the City shall require; and (iv) are directly related to the ERF-3 Program Grant services described in underlined and italicized text in the amended Scope of Work, attached hereto as Exhibit “A-1”. In addition, any reimbursements shall be made in accordance with any City policy governing same. Provided that services have been satisfactorily rendered and that invoices submitted include the required detail, the City shall make payment approximately forty-five (45) working days following receipt of Consultant's invoice.
(2) Effective __________________________, the City has the discretion to provide an advance payment of $300,000.00 to Consultant to facilitate the immediate initiation of Rapid Rehousing services. With respect to such advance, Consultant shall submit to City every thirty (30) days for review and approval, detailed invoices containing the information described in Subsection (1) to support the expenditures made.
Should the ERF-3 Program Grant funded Rapid Rehousing services not meet the agreed-upon standards in the RRH Program Operations Manual required by Exhibit “A-1”, not meet the ERF-3 Program Grant requirements, and/or be determined by the City or HCD to constitute expenses which are disallowed by said programs, the City reserves the right to deduct any unearned portion of the advance from future payments due Consultant and to demand repayment from Consultant for any unspent funds or disallowed expenses.
4. Section 14 - STATE AND FEDERAL GRANT REQUIREMENTS of the Original Agreement is hereby amended by revising and replacing Subsection d. and adding a new Subsection e, which Subsections d. and e. shall read as follows:
d. ERF-3 Program Grant Requirements. Consultant and its employees/personnel shall comply with all applicable provisions of the Encampment Resolution Funding Program, including without limitation the provisions of Chapter 7 (commencing with Section 50250) of Part 1 of Division 31 of the Health and Safety Code and the terms and conditions of the City’s ERF-3 Program Grant agreement with the California Department of Housing and Community Development (HCD), Grant #24-ERF-3-R-100025, and shall further require its Subcontractors to likewise comply. Pending execution by the HCD and the City of said grant agreement, the City is providing the ERF Round 3 Standard Agreement Boilerplate accessible at this link to Consultant for reference and such agreement shall be incorporated and made part of this Agreement by this reference. Upon full execution of the final aforementioned grant agreement, Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
City shall provide a copy to Consultant and such agreement shall be incorporated and made part of this Agreement in lieu of the Standard Agreement Boilerplate.
e. Other/Future Grant Fund Compliance Requirements. Consultant agrees to comply with all requirements applicable to the City's grant funding sources identified in the Project RFP (including federal record-keeping, reporting, and other requirements set forth in 24 CFR Part 570, 24 CFR Part 578, and 2 CFR Part 200), as well as any additional requirements that may apply should the services being provided under this Agreement be funded by additional federal or state grants or sources of funding not specified herein. The City shall provide all necessary City grant documentation to Consultant to facilitate compliance.
5. This Amendment is valid and enforceable only if sufficient funds are made available to the City by the State of California to fund the ERF-3 Program Grant. If the ERF-3 Program Grant funding is not appropriated by the Legislature, or the ERF Grant Program is reduced, terminated or cancelled, the City may immediately cancel this Amendment by giving written notice to Consultant, in which case any funding advanced must be repaid by Consultant to the City.
6. Except as specifically amended by this Amendment Number One, all the terms and conditions of the Original Agreement remain in full force and effect.
7. For the avoidance of doubt, Exhibit “A-1” attached to this Amendment Number One shall replace and supersede the Exhibit “A-1” initially attached to the Original Agreement; Exhibt “B” which was initially attached to the Original Agreement is now re-designated as Exhibit “B-1”; and Exhibit “B-2” attached to this Amendment Number One shall constitute a new and additional exhibit to the Original Agreement.
8. This Amendment Number One shall become effective on the date when it has been fully executed by the Parties, with City being the Party signing last in time.
[SIGNATURES ON FOLLOWING PAGE]
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
IN WITNESS WHEREOF , the Parties hereto have caused this Amendment Number One to the Original Agreement to be executed as of the dates following their respective signatures below.
CITY OF VICTORVILLE SYMBA CENTER
By:______________________________ By:__________________________ Elizabth Becerra, Dr. Shawn Smith,
Mayor Executive Director
Dated: ___________________________ Dated: _______________________
ATTEST
By: ______________________________
Jennifer Thompson,
City Clerk
THE CITY OF VICTORVILLE APPROVED AS TO STANDARD FORM
By: ________________________________ By: ______________________________ Sandra Bostick, Risk Manager Andre de Bortnowsky, City Attorney
P:\APPS\WPDATA\VVCA\0001-45 AGREEMENTS REVIEW & TEMPLATES\WELLNESS CENTER OPERATOR\863.6-AMNDMENT ONE SYMBA CENTER 11.05.24 WL DRAFT TLT REV CLN VER 11.07.24.DOCX
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
EXHIBIT "A-1"
1st Amended SCOPE OF SERVICES
[INSERTED BEHIND THIS PAGE]
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
A. Scope of Services General Description
***As amended to account for ERF-3 Program Grant funding provided to Consultant by the City in November of 2024. Additional and enhanced services to be provided with this funding are indicated in underlined italicized text below***
The City is seeking a Wellness Center Wraparound Services (WCWS Provider) to provide a comprehensive program of support services and work in conjunction with the City, the Shelter Operator (SO), and the City's Outreach Team (OT), to ensure continuity of care for up to 170 clients residing at the Wellness Center, as well as community members seeking services at the Wellness Center. The program shall not be faith-based, but shall provide safe shelter, basic needs, outreach services, Rapid Re-Housing Services , and navigation services to move clients out of homelessness and into permanent housing opportunities, and to help community members at risk of becoming homeless. The program would provide practices of integrative health care. The program should be trauma-informed and evidence-based. The WCWS Provider would be required to: (1) certify that its staff and/or trainees providing the services designated are adequately trained and prepared (and licensed, where applicable) according to the prevailing professional standards to provide such services; and (2) certify that it shall provide reasonable and adequate supervision of its staff and/or trainees providing the services.
The City also envisions that Wellness Center clients will be provided ample opportunities and support to be successful in permanent housing. It is important to the City that a significant number of clients exit to permanent housing successfully.
The WCWS Provider required services shall include, but not be limited to, those listed in the following table:
B. Wellness Center Wraparound Services (WCWS) Table
Table 1. Wraparound Services for Wellness Center
Service
Type
Description
1 Medical
Health
Services
On-site medical clinic that will provide care to clients and the community; medical screenings and minor medical treatments not requiring hospitalization; coordinate treatment options with local off-site medical providers as needed; documenting contacts wi th individuals; maintaining confidential medical records; reporting serious medical conditions to case managers and SO as appropriate.
Street medicine that will provide care to clients and the community; medical screenings and minor medical treatments not requiring hospitalization; coordinate treatment options with local off-site medical providers as needed; documenting contacts with individuals; maintaining confidential medical records; reporting serious medical conditions to case managers and SO as appropriate.
A WCWS Provider is needed to provide medical clinic services at the Wellness Center. The WCWS Provider will conduct routine medical examinations, treatment, chronic disease management activities, laboratory diagnostics, follow-up dispensing of medications to treat ailments, and referrals to specialty care. Clients identified as a result of testing or exams to need a higher level of medical care will be linked to specialty services. Health education materials, including information on chronic diseases, exercise, HIV, and STD prevention and treatment will also be provided. The health care services are targeted towards all occupants of the Wellness Center and the at-risk community at large who experience barriers to accessing health care or may lack any health care Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
provider.
2 Behavioral
Health
Services
Provide, partner, or subcontract for on-site mental health services for screenings, including alcohol and substance abuse; licensed rehabilitation counselors for counseling and to coordinate offsite treatment as needed; document all contacts with individuals; maintain confidential health records and report potential dangers to Case Managers and Shelter Operator as appropriate.
Examples of additional services that should be provided include:
x Mental health services for adults, youth, and/or families x One-on-one counseling sessions for incoming, current, and aftercare program participants
x Family counseling for incoming, current, and aftercare program participants
x Peer groups for incoming, current, and aftercare program participants
x Psychiatric care for incoming, current, and aftercare program participants
x Therapy for incoming, current, and aftercare program
participants
x Medication Management for incoming, current, and aftercare program participants
3 Transportation
Assistance
Staff/volunteers may shall transport a resident to necessary appointments as they relate to Wellness.
4 Veterans
Services
Refer/connect clients to services such as housing, food, medical services, job training and insurance, specifically veterans of the U.S. Armed Forces. 5 Job
Readiness &
Placement
Programs
On/off-site preparation to include soft skills, technical skills; provide workshops for job searching and interviewing best practices and refer to employers and equip individuals to reenter the workforce.
6 Financial
Literacy
Class instruction on personal budgeting, setting up bill pay, money management, planning goals, career preparation, spending and credit.
7 Recuperative
Care
Provide recuperative care and transitional housing services to homeless adults discharged from hospitals. Recuperative care will be provided at the Wellness Center only. The WCWS Provider must be able to provide short term care and case management to individuals recovering from an acute medical/mental health illness or injury that does not necessitate hospitalization, but whose illness would be exacerbated by their living condition (i .e., unsuitable, or uninhabitable). The WCWS Provider will assist with housing stabilization, provide appropriate accommodations upon admission, promote proper hygiene with direct access to showers and laundry facilities, secure storage for personal belongings and medications (refrigerated storage for medications must be available), and provide meals. The WCWS Provider will also create a process to capture individuals on the street using a backdoor approach to providing care to individuals in need of recuperative care solutions.
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
Provider must provide and maintain any and all licenses and permits required by the City, County, State, and Federal government, as well as comply with any other legal and regulatory requirements imposed by applicable law. The WCWS Provider must provide and maintain all applicable insurance policies and requirements as set forth in the Terms and Conditions Section III of this RFP and in the Draft Sample Agreement in ATTACHMENT D.
Scope of Care: The scope of care and services provided in any initial recuperative care programs should include:
x Clinical care for injuries/wounds, infectious and communicable diseases, chronic conditions, musculoskeletal conditions, and post- surgical/childbirth support.
x Support from and referral to behavioral health and drug/alcohol services, as mental health and substance use issues are frequently co-occurring conditions for those experiencing homelessness. x Case management and care coordination to help clients overcome barriers to completing prescribed care and to connect to primary care providers for long-term support.
x A trauma-informed, low barrier approach to services. Meeting clients “where they are” and addressing how to eliminate or mitigate barriers to participation is needed in order to meet the objectives of improving the health and housing outcomes of the individuals served in medical respite care, with concurrent reductions in the utilization of both emergency and in-patient hospital care.
8 Case
Management
Providers are required to have case management available to participants on site. All participants must be offered case management and must be engaged on an ongoing basis to encourage participation. Provider should recognize that it may take multiple contacts before a participant is ready to engage. Provider must ensure case management services are participant-centered to individual needs.
Programs must provide space for the provision of case management that works to create as much privacy and confidential ity as possible. Some case management tasks may include conducting intake/assessment of individuals upon entry and coordinate ongoing licensed drug/alcohol counseling, medical/behavioral health appointments, job training and employment activities and Veter an’s services. File incident reports and follow up services through placement.
Provide Case Management to outreach clients living in encampments in city- specified areas. All participants must be offered case management and must be engaged on an ongoing basis to encourage participation. Provider should recognize that it may take multiple contacts before a participant is ready to engage. Provider must ensure case management services are participant- centered to individual needs. Programs must provide space for the provision of case management that works to create as much privacy and confidentiality as possible. Some case management tasks may include, but is not limited to, conducting intake/assessment of individuals upon entry and coordinate ongoing licensed drug/alcohol counseling, medi cal/behavioral health appointments, job training and employment activities, check-ins, mentoring, and Veteran’s services.
File incident reports and follow up services through placement.
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
9 Housing
Navigation
Provide initial housing assessment and subsequent housing navigation services.
Work closely with Housing Authority of the County (HACSB) and local homeless housing providers to identify and place suitable clients into permanent supportive housing as quickly as possible. H ousing navigators may also be required to seek/solicit additional housing resources.
An ERF Housing Navigator will play a key role in connecting individuals and families experiencing housing instability with appropriate housing resources. This position requires proactive engagement with landlords to facilitate housing placements and maintain positive relationships that support long-term housing stability.
Housing Navigation:
x Conduct assessments to identify clients’ housing needs and preferences. x Provide clients with information about available housing options, including eligibility requirements and application processes.
x Assist clients in completing housing applications and required documentation.
x Support clients through the housing search process, including property visits and negotiations.
Landlord Engagement:
x Develop and maintain relationships with local landlords and property management companies.
x Educate landlords about housing programs and incentives to encourage participation.
x Act as a liaison between landlords and clients to address concerns and facilitate effective communication.
x Organize landlord outreach events and workshops to promote housing programs and foster partnerships.
Case Management:
x Monitor client progress in securing housing and provide ongoing support as needed.
x Collaborate with social service agencies and community organizations to connect clients with additional resources (e.g., financial assistance, employment services).
x Maintain accurate records of client interactions, housing placements, and outcomes.
x Mitigate any housing issues as they arise to avoid evictions at all cost.
Program Development:
x Contribute to the development of strategies to improve housing access for clients.
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
x Provide feedback on program effectiveness and suggest improvements based on client and landlord experiences.
10 Substance
Use Disorder
Counseling
Subcontract or design a program of treatment and rehabilitation tailored to a client’s needs related to drug or alcohol dependency. Provides individual counseling, group sessions and track client’s progress. 11 Legal Subcontract, partner, or provide lega l assistance to address barriers to housing and stabilization.
12 Intake
Coordinator
The Provider will work collaboratively with the City, SO, and OT to utilize the Coordinated Entry System (CES) to process referrals and include an intake procedure for individuals who enter outside the normal coordinated entry system (i.e. “in-person” referral).
13 Rapid
Rehousing
(RRH)
Services
Rental subsidies, security deposits, landlord incentives, house search, case management, and facilitating access to services.
A RRH Program Operations Manual is to be prepared by Provider and submitted to the City for approval within thirty (30) days of _____________ and must be approved by the City BEFORE Provider can expend any ERF-3 Program Grant funds on RRH Services
C. Service Expectations
The WCWS Provider shall develop and maintain a Wellness Center Operating Plan that defines and incorporates best practices in service delivery to all populations and in support of shelter operations. Said Operating Plan, which is subject to review and approval by the City, will include the following approaches:
1. Housing-Focused. The program will use a Housing First, low barrier approach focused on ending homelessness for everyone as quickly as possible.
2. Client-Focused. The WCWS Provider and sub-contractors will drive solutions and programs that focus on meeting Client needs. The WCWS Provider will use assessment tools to ensure Clients have appropriate levels of care.
3. Trauma-Informed. The program will provide a strengths-based framework grounded in an understanding of and responsiveness to the impact of trauma. Such program emphasizes physical, psychological, and emotional safety for everyone, and creates opportunities for survivors to rebuild a sense of control and empowerment.
4. Evidence-based. Program to use the best available evidence for decision-making and providing efficient and effective care.
5. Training-focused. Provider(s) must establish a policy and procedure for onboarding new staff, including documentation of all trainings, and ensure regular updates to the annualized training completed by staff. Providers must complete mandatory staff trainings regarding safety, compliance and quality services provisions to best address the complex needs of the homeless populations served.
6. Stakeholder-Informed. Decisions about design, implementation, and review of results will be carried out with collaboration and input from a broad range of community stakeholders that form the Homelessness Solutions Task Force.
7. Respectful, Safe, Clean & Welcoming. Services shall be delivered in a respectful, safe, clean, and welcoming manner that incorporates broadly accepted best practices and facilitates client success.
8. Non-Discriminatory. Provider must have a non-discrimination policy in compliance with all federal and state laws. Non-discrimination policy must ensure that Provider’s programs and services do not discriminate based on the grounds of race, creed, color, sex, gender, gender identity, gender expression, sexual orientation, religion, ancestry, age, disability (including physical and mental disabilities), medical condition, genetic information, marital status, familial status, political affiliation, national origin, source of income, citizenship, primary language, immigration status, arbitrary characteristics as protected by the Unruh Civil Rights Act, and all other classes of individuals protected Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
from discrimination under federal or state fair housing laws (e.g., Title VIII of the Civil Rights Act of 1968 (Fair Housing Act)), individuals perceived to be a member of any of the preceding classes, or any individual or person associated with any of the preceding classes.
9. Language Accessible. Providers must have a Language Access Plan and accompanying guidance to ensure that participants with limited English proficiency can receive services in their desired language. Provider must provide training for all shelter staff on how to support limited English proficiency services.
10. Data-Driven. Data will be used to best serve each Client, assess the outcomes of programs, evaluate impact, inform changes, and guide investment to achieve maximum impact. The Operating Plan will include clear participation and integration with Homeless Management Information System (HMIS), Coordinated Entry System (CES) and the City’s Homelessness Solutions Coordinator.
11. Accountable & Measurable. The Provider will be held accountable for results, using data to track goals and performance measures for each component and to ensure each Client is being well-served.
12. Client Feedback. Providers must establish a participant feedback policy and develop a feedback process that provides for ongoing opportunities for participants to voice opinions and provide feedback confidentially to the person in charge of the program Methods for receiving participant feedback can include exit interviews, surveys, focus groups and program meetings.
13. Innovative. The WCWS Provider will continuously evaluate opportunities to adapt practices to innovate new strategies to increase positive outcomes.
14. Reimbursement. The selected WCWS Provider will be required to work with Medi-Cal, Medicare, Molina Health Plan, Inland Empire Health Plan (IEHP), and/or other entities to obtain reimbursements for all qualifying services rendered at the Wellness Center by the WCWS Provider. These reimbursements will be utilized to offset the operational cost to the City.
D. Service and Outcome Objectives
The performance outcomes for the Wellness Center will be measured by criteria depicted, but not limited to, the objectives below. Additionally, the Respondent and all partner organizations will be responsible for complying with standards for Homeless Assistance, Homeless Management Information System (HMIS), CES, and all objectives/outcomes described in any grants being used to fund the Wellness Center Wraparound Services. All Wellness Center activities will be documented in monthly, quarterly and year-end reports in a format determined by the City. Respondent staff will work closely with the City on programming and providing all the necessary documentation for invoicing and accounting.
1. Service Objectives. Service objectives for each program shall describe expectations around the quantity and quality of services provided; including but not limited to:
x Number of unduplicated individuals to be served in the reporting period. x Number of services provided by service type.
x Timeliness or frequency of service provision.
x Quality of services
2. Outcome Objectives. Outcome objectives for each program shall measure the change in the Clients, community, or system because of the programs; including but not limited to:
x Reduction in the length of time an individual remains homeless. x Reduction in the rate of returns to homelessness.
x Improvements to an individual well-being and self-sufficiency. x Exit to permanent housing (subsidized or unsubsidized) during the year; and/or x Client satisfaction with services, treatment, meals, and adherence to shelter standards of care.
E. Professional Practices
All professional services provided by the WCWS Provider under agreement with the City shall be provided by personnel experienced in their respective fields and in a manner consistent with the standards of care, diligence, and skill ordinarily exercised by professional contractors in similar fields and circumstances in accordance with sound professional practices. WCWS Provider must warrant that it is familiar with all laws that may affect its performance of services and shall advise City of any changes in any laws that may affect its performance under its agreement with the City. WCWS Provider shall present to City the experience and/or qualifications of personnel prior to hiring.
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
F. Service Delivery Monitoring
The City Manager or his or her designee shall have the right to access all facilities and activities operated by WCWS Provider. “Facilities” includes all files, records, and other documents related to the performance of this Agreement, such as items covered under the HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA). “Activities” includes attendance at staff, board of directors, advisory committee and advisory board meetings, and observation of operations and ongoing program functions. Provider shall permit on-site inspection of the premises by City upon request of City. Upon request of City, the WCWS Provider and its employees and board members shall furnish such information as, in the judgment of City, may be relevant to the question of compliance with contractual conditions or the effectiveness, legality, and/or success of Provider’s services.
G. Reporting
WCWS Provider shall provide reports to City regarding program monitoring and outcomes, in a format to be determined by City. It is the goal of the City to have the WCWS Provider, the SO, the OT, and their subcontractors, if any, using the same or compatible software.
H. Community Service Partners
WCWS Provider shall engage community service partners, including but not limited to, mental health partners and domestic violence partners, on their own behalf or at the request of City. All community service partners shall be approved by the City Manager or his or her designee prior to performing services for sheltered clients and those at risk of homelessness.
I. Performance to Satisfaction of City
WCWS Provider agrees to perform all services to the complete satisfaction of the City. Periodic evaluations of the services will be conducted by the City Manager or his or her designee. At any time, the City has the discretion to assess and ensure the quality of services. The City in its sole discretion has the right to:
(a) Meet with Provider to review the quality of the services and resolve matters of concern; and/or (b) Require Provider to replace or provide alternative on-site project management staff or subcontractors should significant performance issues arise; and/or
(c) Terminate Provider’s contract/agreement.
J. Reports
The Wellness Center Wraparound Services (WCWS) shall submit reports monthly to the City and, if requested by City, directly to the County. Data and due dates for the monthly reports will be items mutually agreed upon with the City, County, and data collected through HMIS.
K. Health Insurance Provider Agreements
WCWS Provider must be willing to enter into participating health insurance provider agreements (such as the Sample agreement in ATTACHMENT B of this RFP) and participate in the CalAIM program.
L. Additional Services
The WCWS Provider may also be required to provide certain components of the proposed Wraparound Services to occupants of the Interim Shelter in the event the planned opening of the Wellness Center facility is delayed, and/or to facilitate a smooth transition to the new Wellness Center.
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One
EXHIBIT "B-2"
ERF-3 Program Grant Budget
[TO BE INSERTED]
Consultant/PSP Agreement/ Symba Center/Project JM23-065/ Wellness Center Wraparound Services/ Amendment One