ATTACHMENT A
2 02 0
2 52 5
WELLNESS CENTER
QUARTERLY REPORT
PLANNING DEPARTMENT - HOMELESSNESS
SOLUTIONS AND HOUSING
JANUARY-MARCHJANUARY-MARCH
1 This quarter, the Victorville Wellness Center continued to solidify its role as the High Desert’s premier facility for addressing homelessness, proudly standing as the only recuperative care and interim shelter of its magnitude in the region. The City expanded our services with the addition of Rapid Rehousing funding, allowing enhanced efforts to transition individuals and families into permanent housing. The City’s first City-sponsored motel voucher program launched successfully, providing emergency shelter during cold weather and resulting in placements across interim, transitional, and permanent housing. On the medical front, the City upgraded the clinic with advanced diagnostic tools, including a Piccolo analyzer that delivers blood test results in just 12.5 minutes, and introduced ultrasound services to better serve client health needs.
The City also deepened outreach efforts by increasing street medicine capacity and deploying additional Symba Center outreach workers. The Homeless Engagement Team was further strengthened with enhanced tools to improve geographic mapping and case management coordination. Meanwhile, the Wellness Center advanced into the next planning stage of its community garden project, reinforcing our holistic approach to healing and stability. The Wellness Center team continued to focus on income acquisition for clients through consistent and strategic intake practices. Finally, the City experienced outstanding community participation during this year’s Point-in-Time Count, with 53 volunteers—ranging from City staff to the Office of Homeless Services and the Sheriff’s Department—contributing to a successful effort that reflected a significant reduction in unsheltered homelessness. These milestones underscore the Wellness Center’s leadership in delivering impactful, integrated solutions for our region’s most vulnerable residents.
O V E R V I E W
2 EMPLOYEESpotlight
JON SEIXAS Lead Client Service Monitor
EMPLOYEESpotlight
We are pleased to highlight Brittney
Massie, LMFT for this quarterly report. She
serves as Symba Center’s Mental Health
Clinical Supervisor for the Wellness
Center Campus. Through a wealth of
knowledge, experience, and compassion,
Brittney continues to provide quality care
and mental health support directly to
program participants as well as offer key
insights for trauma informed care and
crisis deescalation with our wraparound
teams. Brittney's expertise represents key
elements necessary to address
homelessness with our community
members and we are grateful for the
commitment and passion she brings to
the Wellness Campus.
BRITTNEY MASSIELead Therapist
Jon has worked at the Wellness Center
since its inception. During his tenure,
there has not been a more hardworking
individual. Having lived experience, Jon
has been able to connect with the clients,
and provide them with empathetic
customer service. He is always going
above and beyond to help participants
and his knowledge is priceless. Jon lives
by the motto, “We’re all getting well at the
Wellness Center,” and shows up every
single day, making all our participants feel
safe, seen, and heard.
3 LEGAL AID SERVICES
Having the Legal Aid Society of San Bernardino embedded within the shelter ensures clients have immediate access to legal assistance, helping them address barriers such as identity document replacement and unlawful evictions—all of which can delay housing stability.
On-Site Access to Justice
The Legal Aid Society of San Bernardino has begun providing on-site legal services to individuals at the Wellness Center. As an organization serving over 19,000 low- income residents annually across San Bernardino and Riverside Counties, Legal Aid Society plays a vital role in removing legal barriers that often contribute to or prolong homelessness. A paralegal is now available at the Wellness Center at least one time per month. Services offered include support with expungements, eviction defense, debt collection, and family law matters—ensuring clients receive critical legal assistance directly where they receive care and housing support.
Legal support empowers clients to assert their rights, navigate complex systems, and resolve legal issues that often contribute to or prolong homelessness, fostering greater self-sufficiency and confidence in rebuilding their lives.
Empower Through Advocacy
Embedding legal aid within a shelter environment promotes a holistic, wraparound service approach—ensuring legal support is coordinated with case management, housing navigation, and behavioral health services to accelerate clients’ paths toward permanent housing.
Integrated Service Model
4 On-Site Service Days
4During this reporting period
U.S. VETS
U.S. VETS is one of the nation's largest nonprofit organizations dedicated to ending veteran homelessness and they have joined the Wellness Center to provide on-site services tailored to the needs of former service members. Founded in 1993, U.S.VETS has a long-standing history of supporting veterans and their families through a comprehensive array of programs, including housing assistance, mental health counseling, workforce development, and case management.
As part of this partnership, Edward Lopez, Outreach Specialist with U.S.VETS – Inland Empire, is now stationed at the Wellness Center every Wednesday from 8:00 a.m. to 12:00 p.m. He provides direct housing navigation and supportive services to veterans enrolled at the site. This collaboration ensures that veteran clients receive the specialized care and resources they need to achieve long-term stability and independence, reinforcing the Center’s commitment to serving all populations experiencing “homelessness.”
Specialized Veteran Support:
U.S.VETS addresses the unique needs of veterans, including access to VAF benefits, housing, and trauma-informed care.
Streamlined Services
Their presence accelerates connections to HUD-VASH, SSVF, and other F veteran-specific housing and health programs.
Trusted Engagement
As a veteran-led organization, U.S.VETS builds trust and encouragesF participation through shared experience and targeted outreach. 7 Veterans Receiving Services
5During this reporting period
COMMUNITY
GARDENPlanning and implementation of the
community garden at the Wellness
Center has progressed with support
from the CalFresh Healthy Living
Grant. Through this funding, the
Center received materials for six
standard wooden garden beds and
two ADA-compliant raised beds, as
well as soil, components for two drip
irrigation systems, and essential
gardening tools including shovels and
hand tools. A garden tool caddy and
additional small tools have also been
ordered.
In collaboration with University of
California Cooperative Extension, San
Bernardino and the Master Gardener
Program, project planning meetings
have taken place to finalize next
steps, including additional soil needs,
irrigation installation, and plant/seed
selection. Coordination efforts
continue to ensure the garden is fully
integrated into the Wellness Center’s
holistic approach to wellness and
recovery.
6 R A P I D R E - H O U S I N G
Rapid Rehousing is a critical intervention designed to quickly connect individuals and families experiencing homelessness with permanent housing. In broad terms, rapid re-housing means helping someone move out of a shelter or off the streets and into their own home quickly by providing short-term rental assistance and supportive services like case management and housing navigation. It’s a practical, cost- effective solution that stabilizes lives and reduces the risk of long-term homelessness.
Analyze needs and outcomes to guide expansion and demonstrate impact. Customize services to meet the needs of specific populations and communities.
City Efforts
Symba’s team has taken proactive steps to build relationships with local landlords, a critical component of the Rapid Rehousing model. By strengthening these partnerships, they are helping to expand the pool of available housing units and reduce barriers for clients with limited rental history or financial challenges.
Housing Opportunities
Continued investment in Rapid Rehousing is essential to providing those in need with a clear, supported pathway to housing stability and long-term independence.
Continued Investment
7 C I T Y E F F O R T S
CITY MOTEL
VOUCHER PROGRAM
For cities addressing homelessness, motel vouchers are a critical tool. They provide flexible, immediate shelter options for those who might otherwise remain unsheltered, particularly in regions where shelter capacity is limited. By prioritizing dignity, safety, and rapid connection to services, Victorville’s Motel Voucher Program exemplifies a compassionate and strategic approach to addressing homelessness in real time.
The City’s Motel Voucher Program has served as a critical safety net for individuals and families unable to access the Wellness Center due to space or other barriers, with a focus on those facing exigent circumstances—especially during cold weather.
High-Need Situations
During the winter months, the program provided immediate shelter to dozens of people, while also linking them to case management and housing navigation services for continued support.
Stabilize and Service Connection
Many voucher recipients have since transitioned to longer-term housing, demonstrating the program’s value not just as an emergency solution, but as a key step toward permanent stability.
Pathway to Housing
39 Individuals
Sheltered
16 Transitioned
to positive
destinations
6 Families
assisted
8 ClientSuccess
Tanc and Herman
Tanc and Herman’s journey is a powerful
testament to resilience, partnership, and the
life-changing impact of coordinated care. After
experiencing homelessness for over three
years, the couple was engaged by the City’s
Homeless Outreach Team in January 2025 and
agreed to accept services. They were enrolled
in the City’s Motel Voucher Program, where
they began receiving intensive case
management support from the Symba Center.
In February, they transitioned into the Wellness
Center, where they continued to thrive with
wraparound services, including counseling, job
training, and housing navigation. With the
support of Symba Center and Hope The
Mission, both Tanc and Herman began
rebuilding their lives—Herman secured
employment and began working, while Tanc
enrolled in a CNA certification program, which
she is on track to complete by May 31.
Together, they have now secured permanent
housing through the Rapid Rehousing Program
and are scheduled to move into their new home
in May. To help them settle into their new space,
Herman will also receive household setup
support through IEHP funding. Despite years of
hardship, Tanc and Herman have remained
focused and determined, and today, they stand
on the brink of a new beginning—one filled with
hope, stability, and opportunity.
9 Client engagement is essential
to the Wellness Center’s
success, with peer supports
playing a central role. Their
lived experience fosters trust,
builds connection, and
empowers clients to actively
participate in their own path to
stability and healing.
DATA
HIGHLIGHTS
At the Wellness Center Majority of Chronically
Homeless Enter Shelter Without Income, Struggling
with Co-Occurring Mental Health and Substance Use
Disorders
40%31%
Have mental
health diagnosis
25%
Substance Use
Disorder
Chroincally
Homeless
59%
Entered with no
income
10 INTAKES FOR THEQUARTER
134
SUCCESS WITH CLIENTS IN INTERIM
SHELTER AND PERMANENCY
CLIENTS HOUSED THISQUARTER
27 The Wellness Center continues to see steady client intakes and remains a critical stabilizing resource for individuals who may return for additional support. While permanent housing placements have recently slowed, increased investment in Rapid Rehousing and expanded supportive services is expected to improve housing outcomes in the coming months.
Jan Feb Mar0
10 20
30 40
50 60
Average Recuperative Care
Beds utilized this quarter13
INTAKE AND HOUSED
11 DEMOGRAPHICS
White37.9%
Hispanic/Multiracial31.6%
Black, African American, or African28%
Other2.5%
Male50.4%Female49.3%
Non Binary0.4%
25-4436.9%
55+35.5%
45-5416%
Under 188.9%*TAY (18-24)2.8%
Race Data
Age RangeGender Data
12 *TAY - transitional-aged youth
ENHANCED MEDICAL
PICCOLO XPRESS
The Piccolo Xpress delivers lab-accurate results in just 12 minutes and supports 31 different blood chemistry
tests, including liver and kidney function, lipids, and metabolic markers. This technology allows clinicians to make immediate, informed decisions about treatment
and care—without requiring off-site lab services or
delays.
ULTRASOUND
EQUIPMENT
The new ultrasound equipment provides essential
imaging capabilities, further enhancing the clinic’s
ability to diagnose and monitor conditions on-site.
The Wellness Center continues to raise the bar in delivering comprehensive, on- site healthcare services by adding two powerful diagnostic tools to its medical clinic: the Abbott Piccolo Xpress blood chemistry analyzer and a portable ultrasound unit. These additions mark a major step forward in providing real-time, point-of-care diagnostics on an interim shelter campus—an uncommon and innovative feature for shelters in the region.
Together, these tools improve operational efficiency, patient outcomes, and client satisfaction. Their presence underscores the City’s commitment to not only sheltering individuals, but also addressing their comprehensive physical and behavioral health needs with dignity, speed, and precision. 13 The Point-in-Time (PIT) Count is an annual, federally mandated census that captures a snapshot of the number of people experiencing homelessness on a single night in communities across the country. This count is vital for understanding local trends, securing federal and state funding, and shaping effective homelessness policies and programs.
This year, the City of Victorville had a strong showing of community collaboration, with 53 volunteers participating in the effort—including representatives from the Office of Homeless Services, the San Bernardino County Sheriff’s Department, and dedicated City staff. Their combined efforts ensured a thorough and compassionate count.
Most notably, the City recorded a 50% decrease in the number of individuals experiencing unsheltered homelessness, bringing the total to its lowest level in seven years. This milestone reflects the continued impact of targeted outreach, shelter access, and supportive housing efforts underway through the City and its partners.
POINT IN TIME COUNT
2025
DATE VOLUNTEERSPRELIMINARY NUMBERS
1/23/25 140 UNSHELTERED 53
14 OUR WELLNESS
JOURNEY CONTINUES
IN THE NEXT QUARTER WE PLAN TO WORK
TOWARD THE FOLLOWING MILESTONES:
ENHANCED
TRAINING
CARE ACT
PETITIONS
WC PHASE 2
WORKSHOP
LANDLORD
FAIR
15