Item Number: 12
City Council / Board of Directors
Written Communications
Meeting of: October 21, 2025
Submitted By:
Mazharul Islam, Technology Officer
Subject:
Cisco Webex Calling and Contact Center Migration Project Recommendation:
That the Honorable City Council approve and authorize the City Manager to sign a four- year Professional Services Agreement between the City of Victorville and Logicalis, Inc., in an amount not to exceed $599,851.36 for the implementation of a citywide migration of the City’s Voice and Contact Center systems to Cisco’s Webex Calling and Contact Center cloud applications.
Fiscal Impact:
This proposed action would result in a fiscal impact of $599,851.36 over a four-year period, which includes:
Price Summary Amount
Cisco Webex Software – 4-year
subscription
$420,360.00
(annual payments of $105,090.00)
Professional Services for Implementation
(one-time fee)
$204,458.56
Product Discount (-24,967.20)
This project was budgeted as a part of the Fiscal Year 2025/26 budget and funding is available under account 1001557-55050-36048 – IT Communications Systems Cisco Webex Conversion.
Strategic Plan Goal:
This item aligns with Strategic Goal E – Invest in Infrastructure – by modernizing existing systems and strengthening infrastructure to increase service levels and communication both internally and externally.
4 3
2 4
Background:
The City currently operates an on-premises Cisco Unified Call Manager Voice over Internet Protocol (VoIP) system, which relies on aging virtual infrastructure and hardware nearing the end of its life. The system is increasingly difficult to support and lacks modern features. Key limitations include:
• Limited support for mobile and remote work
• Lack of integration with modern productivity tools
• Restricted conferencing and voicemail capabilities
• Minimal support for hybrid or disaster recovery environments To address these challenges, the IT Department has evaluated modern cloud-based VoIP solutions. Since Cisco is a leading solution provider, and to ensure compatibility and maintain our standard service level, Cisco Webex was deployed at our Wellness Center site and is currently in use. Cisco Webex was chosen because of its compatibility with the City’s existing infrastructure and its successful pilot deployment at the Wellness Center.
This project will connect City Hall and the other City sites to the same voice system.
Discussion:
The proposed migration to Cisco Webex Calling and Contact Center represents a strategic modernization of the City’s communication infrastructure. By transitioning from an aging on-premises VoIP system to a cloud-based solution, the City will significantly reduce its reliance on outdated hardware and virtual infrastructure, thereby improving system resilience and disaster recovery capabilities. Cisco Webex enables seamless mobility and remote work by allowing staff to make and receive calls from any device, which is essential in today’s hybrid work environment. The platform also integrates voice, video, messaging, and file sharing into a unified collaboration suite, enhancing productivity and internal communication across departments. Its compatibility with the City’s existing Cisco network infrastructure simplifies implementation and minimizes the need for additional equipment. Furthermore, the solution is scalable, allowing the City to adapt to future growth and evolving operational needs without major reinvestment. Cisco Webex also meets industry standards for data encryption and call security, ensuring compliance with regulatory requirements. Overall, this migration will unify all City sites under a single, modern communication system that supports efficient service delivery and long-term sustainability.
The quote adheres to the pricing requirements of the National Association of State Procurement Officials (NASPO) ValuePoint Master Agreement #AR3227, Cisco Participating Addendum CA #7-20-70-47-01 contract. Per Section 2.28.100(b)(3) of the Victorville Municipal Code (VMC), the City Council can authorize the purchase of general services, supplies, or equipment that is purchased through a cooperative purchasing arrangement pursuant to Section 2.28.120 of the VMC. The NASPO ValuePoint Master Agreement #AR3227 names Logicalis, Inc. as an authorized fulfillment partner of the agreement and therefore meets the requirements of the aforementioned VMC sections.
The NASPO ValuePoint contract has an expiry date of September 30, 2026. 4 3
2 4
Staff recommends that the City Council approve and authorize the City Manager to sign a Professional Services Agreement with Logicalis, Inc. in the amount not to exceed $599,851.36.
Staff remains available for any questions the Council may have.
Prepared By:
Tanya Thomas, Technology Manager
Attachments: A. Quote # 2025-210009v5 – COV-Cisco Webex Calling and Contact Center – 4 year
B. NASPO ValuePoint Master Agreement #AR3227
C. Utah NASPO ValuePoint Master Agreement #AR3227 -
Addendum
D. Utah NASPO ValuePoint Master Agreement #AR3227 -
Addendum - Amendment 2