Attachment A
Information Technology
Department Quarterly Report
Q1 FY2026
INSIDE THIS
ISSUE
IT Department Overview
IT by the Numbers
Projects Completed
Future Plans & Strategic Initiatives
C o r e R e s p o n s i b i l i t i e s
IT Department Overview
The Information Technology Department of the
City of Victorville plays a vital role in advancing the organization’s operations, fostering innovation,
and achieving strategic objectives. By managing
the City’s technology infrastructure, ensuring
robust data security, and delivering digital
solutions, the department directly supports the
priorities outlined in the City’s 2023-2026 Strategic
Plan including enhancing service delivery,
promoting efficiency, and enabling data-driven
decision-making for both staff and residents.
Information Technology Department
Quarter 1
July 2025-September 2025
K e e p i n g T e c h n o l o g y R u n n i n g S m o o t h l y : W e m a k e s u r e a l l c o m p u t e r s , n e t w o r k s , a n d d i g i t a l s y s t e m s a r e u p - t o - d a t e a n d w o r k i n g r e l i a b l y f o r a l l C i t y s t a f f .
H e l p i n g S t a f f w i t h T e c h n o l o g y : O u r t e a m p r o v i d e s s u p p o r t w h e n e v e r e m p l o y e e s h a v e q u e s t i o n s o r i s s u e s w i t h t h e i r c o m p u t e r s , s o f t w a r e , o r i n t e r n e t c o n n e c t i o n s .
P r o t e c t i n g I n f o r m a t i o n : W e w o r k t o k e e p t h e C i t y ’ s d a t a s a f e f r o m t h r e a t s , e n s u r i n g p r i v a c y a n d s e c u r i t y f o r s t a f f a n d r e s i d e n t s .
M a n a g i n g C i t y S o f t w a r e : W e t a k e c a r e o f t h e p r o g r a m s a n d s y s t e m s t h a t h e l p t h e C i t y o p e r a t e e f f i c i e n t l y , f r o m b u s i n e s s a p p l i c a t i o n s t o o n l i n e s e r v i c e s .
U s i n g D a t a t o I m p r o v e S e r v i c e s : W e h e l p C i t y l e a d e r s m a k e i n f o r m e d d e c i s i o n s b y o r g a n i z i n g i n f o r m a t i o n a n d c r e a t i n g u s e f u l r e p o r t s .
L e a d i n g T e c h n o l o g y P r o j e c t s : W e g u i d e i m p o r t a n t t e c h n o l o g y u p g r a d e s a n d i m p r o v e m e n t s , m a k i n g s u r e t h e y a r e c o m p l e t e d o n t i m e a n d w i t h i n b u d g e t .
P l a n n i n g f o r t h e F u t u r e : W e l o o k f o r n e w a n d b e t t e r w a y s t o u s e t e c h n o l o g y , m a k i n g s u r e o u r d e p a r t m e n t ’ s w o r k s u p p o r t s t h e C i t y ’ s l o n g - t e r m g o a l s .
Quarter 1
July 2025-September 2025
Devices Manged
2,000 +
Requests
Cybersecurity
1,711
521
I n c i d e n t s P r e v e n t e d
Submissions
1,673
IT has implemented cybersecurity tools that proactively block threats before they impact City operations. The “Incidents Prevented” metric tracks how many attempted breaches and digital threats were successfully stopped.
We’ve launched VictorvilleNOW, a mobile app that makes it easy for residents to report non-emergency issues that was launched on July 24, 2025. Submissions go directly to the applicable City department, and users can track updates and get notified when their concern is resolved.
Our service request system helps staff get technical support when they need it. Whether it’s fixing software issues, setting up workstations, managing accounts, or assisting new users, the system ensures requests are tracked and resolved
efficiently—with updates provided along the way.
The Information Technology Department helps keep the City running smoothly by taking care of all the tools and systems we use to do our jobs. This includes managing computers, printers, phones, and the programs we rely on every day. IT also makes sure the City’s internet and internal systems are safe, secure, and working properly.
In addition, the team looks after important equipment like servers and storage systems, as well as the audio and video tools used in meetings and presentations. They keep detailed records of where everything is located and how it’s set up, so issues can be resolved quickly and efficiently.
Information Technology Department
PROJECTS
COMPLETED
VictorvilleNOW City App
The IT Department successfully completed the
implementation of the VictorvilleNow app in July 2025. As the City’s first-ever official mobile and web-based application, VictorvilleNow transforms how residents connect with their local government. The app empowers citizens to actively engage with the City, providing a convenient platform for sharing feedback, accessing City services, and participating in community initiatives. This launch marks a significant milestone in digital civic engagement, fostering stronger partnerships between residents and the City of Victorville, and enhancing the efficiency and responsiveness of
municipal services.
CivicReady Mass Notifications & Informacast Paging System The IT Department successfully completed the implementation of the CivicReady Mass Notification System in September 2025, representing a significant advancement in the City of Victorville’s emergency communication capabilities. This system enables rapid and reliable alerts to be sent via SMS, email, and social media platforms such as Facebook, X, and Nextdoor. With CivicReady, the City can communicate efficiently with internal teams and the broader community during emergencies and routine updates, strengthening public safety and operational responsiveness.
The IT Department also upgraded the City’s internal announcement system, making it easier and faster for staff to share important messages. With the new paging system, employees can now hear real-time announcements throughout City buildings—whether it’s for emergencies, public notices, or everyday updates. This improvement helps everyone stay informed and ready to respond quickly, making our City operations safer and more efficient.
Information Technology Department
Quarter 1
July 2025-September 2025
VictorvilleNOW
CivicReady Mass
Notification &
Singlewire
Informacast
Paging System
Information Technology Department
Quarter 1
July 2025-September 2025
Webex
Migration
Electronic
Document
Management
System
ADA
Compliant
Website
Future Plans and Strategic Initiatives
I T i s i n t h e p r o c e s s o f u p g r a d i n g o u r p h o n e s y s t e m b y m o v i n g f r o m C i s c o ’ s t r a d i t i o n a l o n - p r e m i s e s e t u p t o t h e i r m o d e r n W e b e x p l a t f o r m . T h i s c h a n g e w i l l a l l o w s t a f f t o m a k e a n d r e c e i v e c a l l s u s i n g t h e i r d e s k p h o n e s , c o m p u t e r s , o r m o b i l e d e v i c e s —
w h e t h e r t h e y ’ r e i n t h e o f f i c e o r w o r k i n g r e m o t e l y .
W e b e x o f f e r s a m o r e f l e x i b l e a n d r e l i a b l e c o m m u n i c a t i o n e x p e r i e n c e , w i t h f e a t u r e s l i k e v o i c e m a i l - t o - e m a i l , c a l l f o r w a r d i n g , a n d e a s i e r i n t e g r a t i o n w i t h o t h e r t o o l s w e a l r e a d y u s e . I t ’ s a c l o u d - b a s e d s y s t e m , w h i c h m e a n s f e w e r h a r d w a r e l i m i t a t i o n s a n d b e t t e r s u p p o r t m o v i n g f o r w a r d .
T h i s t r a n s i t i o n i s p a r t o f o u r b r o a d e r e f f o r t t o m o d e r n i z e C i t y o p e r a t i o n s a n d i m p r o v e h o w w e s t a y c o n n e c t e d .
Phone System Transition: From
Cisco On-Premise to Webex
I T i s c u r r e n t l y r e v i e w i n g o p t i o n s t o r e p l a c e t h e C i t y ’ s o u t d a t e d
e l e c t r o n i c d o c u m e n t m a n a g e m e n t s y s t e m . T h e e x i s t i n g p l a t f o r m n o l o n g e r m e e t s o u r o p e r a t i o n a l n e e d s — i t ’ s s l o w , d i f f i c u l t t o n a v i g a t e , a n d l a c k s m o d e r n f e a t u r e s t h a t s u p p o r t c o l l a b o r a t i o n , r e m o t e a c c e s s , a n d e f f i c i e n t r e c o r d k e e p i n g .
A n e w s y s t e m w o u l d i m p r o v e h o w
s t a f f s t o r e , r e t r i e v e , a n d s h a r e d o c u m e n t s a c r o s s d e p a r t m e n t s . I t w o u l d a l s o e n h a n c e t r a n s p a r e n c y , r e d u c e p a p e r r e l i a n c e , a n d s u p p o r t c o m p l i a n c e w i t h p u b l i c r e c o r d s r e q u i r e m e n t s .
T h i s e v a l u a t i o n i s p a r t o f o u r b r o a d e r e f f o r t t o m o d e r n i z e C i t y o p e r a t i o n s a n d e n s u r e s t a f f h a v e t h e t o o l s t h e y n e e d t o w o r k e f f e c t i v e l y .
I T i s w o r k i n g t o e n s u r e t h e C i t y ’ s w e b s i t e m e e t s A D A ( A m e r i c a n s w i t h D i s a b i l i t i e s A c t ) s t a n d a r d s , m a k i n g i t a c c e s s i b l e t o a l l r e s i d e n t s — i n c l u d i n g t h o s e w i t h v i s u a l , h e a r i n g , o r m o b i l i t y i m p a i r m e n t s . T h i s m e a n s i m p r o v i n g h o w c o n t e n t i s d i s p l a y e d , a d d i n g f e a t u r e s l i k e s c r e e n r e a d e r
c o m p a t i b i l i t y , k e y b o a r d n a v i g a t i o n , a n d c a p t i o n e d v i d e o s , a n d e n s u r i n g t h a t e v e r y o n e c a n e a s i l y f i n d a n d u s e c i t y s e r v i c e s o n l i n e .
T h i s e f f o r t s u p p o r t s i n c l u s i v i t y , l e g a l c o m p l i a n c e , a n d a b e t t e r e x p e r i e n c e f o r a l l u s e r s .
Evaluating a New Electronic
Document Management System