Attachment A
Wellness Center
Quarterly Report
QUARTERLY REPORT
OCTOBER-DECEMBER
Homelessness Solutions
Economic Development
THE SEASON OF GIVING
PAGE 2
OVERVIEW
As Victorville entered the winter months,
the City’s Homelessness Solutions Team
continued to gain remarkable
momentum, anchored by innovation,
compassion, and collaboration. The
Victorville Wellness Center remained a
centerpiece of progress, as a
countywide model for how housing and
healthcare integration can transform lives
on a daily basis. Through partnerships
with community partners, Victorville
continues to be a leader in innovative
ways to address homelessness. This
quarter marked significant progress in
housing expansion and service delivery.
The Wellness Center reached a major
milestone by housing its 200th individual
through its coordinated continuum of
care.
This period also marked the second full year of operations, reflecting the City’s continued commitment to enhancing homeless services and strengthening system-wide responses.
Throughout the quarter, ongoing improvements were made to case management and supportive services, ensuring more meaningful and effective client engagement. During the season of giving, clients received much-needed items, and community partners hosted numerous holiday meals in support of those served. Youth at the Wellness Center were also visited by Santa and were able to wake up to memorable gifts on Christmas Day.
In addition, this quarter provided an opportunity to evaluate and update services available to clients. Also, staff remained attentive to changes at both the state and federal levels that impact service delivery. The City closed out 2025 with the same strong momentum and dedication that defined the year prior.
As the season turns, the City stands committed in purpose, demonstrating that when housing, healthcare, and compassion come together, meaningful transformation takes root.
Recuperative (Respite) Care Update
The field of medical respite care (MRC) is rapidly
expanding, creating a growing need for clearly
defined program characteristics and quality
standards. As the leading national organization
dedicated to advancing high-quality medical respite
care, the National Institute for Medical Respite Care
(NIMRC) has developed a certification process
grounded in its nationally recognized Framework for
Medical Respite Care Programs.
In alignment with these standards, the City’s service
provider, Symba, earned national certification from
NIMRC for its medical respite and short-term post-
hospitalization programs at the Victorville Wellness
Center on November 13, 2025. This site-specific
certification reflects the City’s and Symba’s
commitment to high-quality, integrated healthcare
and housing services.
The Victorville Wellness Center’s operator receives the first of its kind certification for any recuperative care program within the Inland Empire.
Recuperative Care
Patients Served:
Medical Clinic
Patients Served:
The number of recuperative care patients has increased incrementally this past quarter. The City and Symba anticipate the number to increase during the 3rd quarter of FY 2026.
Note :
PAGE 3
December
8 October
5 November
4 November
215
October
208
December
186
ind ce
dical Clinic
December
8 October
5 November
4 October
208
December
186
November
215
Client Success
PAGE 4
Teresa Massie
T eresa Massie recently celebrated a life-changing milestone as the 200 graduate of the Victorville Wellness Center, making her successful transition from years of homelessness into her own apartment. th
Accompanied by her dog, Cindy Marie Lauper, T eresa has displayed incredible dedication to her recovery, working closely with Symba case managers to receive essential medical care and behavioral health treatment that addressed the root cause of her housing instability.
Driven by a humble and service-oriented heart, T eresa empowered those around her by establishing a dog-walking group designed to help build connections and provide shared encouragement. Her success is a shining example that with the right resources and resilient spirit, stability is possible.
PAGE 5
Employee Spotlight
FELIX DIAZ
PEER SUPPORT SPECIALIST
Felix Diaz was hired as Wellness
Center staff in February 2024 and has
made a significant impact on the team.
He consistently goes above and
beyond with a positive attitude that
uplifts everyone around him. Known for
his tireless work ethic and humble
spirit, Felix embodies the core values
of the Wellness Center.
Dedicated to providing critical support
to those navigating homelessness,
Felix carries this same spirit of service
into his church, where he shares his
musical talents playing the drums,
piano, accordion, and bass guitar. The
harmony he creates as a musician is a
natural extension of his work at the
Wellness Center.
Felix demonstrates that true
community work is about being present
and being ready to serve.
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MOTEL
VOUCHER
PROGRAM
A COMPASSIONATE AND STRATEGIC
APPROACH TO ADDRESSING
HOMELESSNESS IN REAL TIME.
Purpose
The City’s Motel Voucher Program, funded through
the Encampment Resolution Funding Program and
the Community Development Block Grant Program,
provides temporary, emergency lodging in local
motels for individuals or families experiencing
homelessness, serving as a bridge to stable housing.
Adapting Solutions to a City’s Unique Needs
As a High Desert city, Victorville faces intensified risks from extreme heat, wildfires, and sharp temperature drops in the Mojave Riverbed area. These events not only threaten the safety and health of unsheltered individuals but also places additional stress on shelter facilities already operating at capacity. The Motel Voucher Program is a flexible tool used to protect our most vulnerable residents.
Quarterly Impact
Snapshot
59 Adults Sheltered 16 Children Sheltered
37 Individuals linked to additional services and/or
transitioned into housing.
Data-Informed Coordination
of Homelessness Solutions
PAGE 7
Since the expansion of the Homelessness Solutions team, all homelessness- related calls and service requests have been centralized, allowing for a more streamlined and consistent approach to data collection and service coordination. This centralized intake model has improved linkage to appropriate outreach team members, community partners, and collateral agencies, including referrals and admissions to the Wellness Center.
Collected data via telephone, email, walk-ups, and Victorville Now is now being actively analyzed to identify geographic focus areas throughout the City and to develop heat maps that guide targeted outreach efforts. This data-driven approach ensures that high-concentration areas receive prioritized engagement and that clients are connected to appropriate levels of care. It also supports the identification of “high-utilizer” individuals who may require enhanced support or higher-level interventions.
Service Demand Snapshot:
Over 100 Homeless-Related Inquiries This Quarter
ENGAGEMENT AND IMPACT IN ACTION
PAGE 8
Leaders from the Southern
California Association of
Governments (SCAG)
visited the Wellness Center
as part of a tour of regional
projects in November. The
Wellness Center had
previously been honored
with the 2025 SCAG
Sustainability Award for
Housing Innovation, and the
visit allowed officials to see
the award-winning model in
action.
The Homelessness Solutions T eam attended the
Victor Valley College Trunk or Treat on October
25, 2025. This carnival-inspired Trunk or Treat
featured decorated fire trucks and hummers,
candy galore, engagement booths for the kids,
and special appearances by VVC’s own student-
athletes. During this family friendly celebration,
outreach materials and resources were handed
to the public, while the Homelessness Solutions
T eam gave out cotton candy to all the children!
For the 2025 Victorville Fall Festival held on
October 4, Homelessness Solutions Staff
attended and provided the community with
resources and information about the City’s
Strategic Action Plan to reduce homelessness,
the success of the Wellness Center, and the
City’s ability to meet people where they are by
connecting them to services that address key
life domains and support improved outcomes
and long-term housing stability.
DEMOGRAPHICS
Wellness Center
October - December 2025
46% 49% 5%
Mental Health Chronically Homeless Veterans
Men
57.1%
Women
42.9%
White
36%
African American
34%
Hispanic/Multi
30%
Client Gender
Race/Ethnicity
02 0 4 0 6 0 8 0
Under 18
18-24
25-44
45-54
55-61
Over 62
18 7
79 49
41 48
Client Age
PAGE 9
TOTAL NUMBER OF CLIENTS SERVED DURING QUARTER 2: 242
W
h
i
t
e
3 6
%
a
n
A
m
e
r
i
c
a
n
3 4
%
H
i
s
p
a
n
i
c
/
M
u
l
t
i
3 0
%
M
e
n
5 7
.
1 %
W
o
4 2
o
m
e
n
2 .
9 %
A
f
r
i
c
a
0 2
0 4
0 6
0 8
0 U
n
d
e
r
1 8
1 8
-
2 4
2 5
-
4 4
4 5
-
5 4
5 5
-
6 1
O
v
e
r
6 2
18 7
79 49
41 48
PAGE 9
October November December
0 2
4 6
8 10
2 10
5 October November December
0 10
20 30
40 50
29 43
22 AVERAGE
OCCUPANCY
A
V
E
R
A
G
E
O
C
C
U
P
A
N
C
Y
INTAKES
HOUSING SOLUTIONS
PAGE 10
17 Clients Housed DURING QUARTER 2
94 Intakes Completed
163
INTAKES AND
HOUSING
O
c
t
o
b
e
r
N
o
v
e
m
b
e
r
D
e
c
e
m
b
e
r
0 1
0 2
0 3
0 4
0 5
0 2
2 9
9 4
3 2
2 O
c
t
o
b
e
r
N
o
v
e
m
b
e
r
D
e
c
e
m
b
e
r
0 2
4 6
8 1
0 2
1 0
5 As a strong City partner, the San
Bernardino County Office of
Homeless Services (OHS)
continues to help support clients
at the Victorville Wellness Center
by strengthening connections to
essential community resources
throughout San Bernardino
County. During this quarter, an
OHS kiosk was successfully
deployed to the Victorville
Wellness Center. This addition is
intended to expand on-site
access for Wellness Center
clients, allowing them to more
easily connect to County services,
complete referrals, and access
information without unnecessary
travel or delays.
Expanding Access
Through an OHS Kiosk
In addition to expanding client-facing technology, OHS also provided the Wellness Center with a new document scanner and a badge- making system to support day-to-day operations. These tools will help enhance administrative efficiency, improve client intake and documentation processes, and strengthen overall operational capacity at the Wellness Center.
PAGE 11
This holiday season was filled with warmth, joy, and genuine connection at the Wellness Center. Clients celebrated
together in a safe, welcoming environment that reflected care and dignity.
Holiday Cheer!
The City extends a heartfelt thank you
to our partners: 3M for donating care
packs; St. Mary’s Medical Center Local
Senior Club for handmade scarves and
beanies; First Assembly of God
Victorville and High Desert Second
Chance for coordinating holiday meals;
and dedicated City staff for bringing
the holiday spirit to life.
PAGE 12
IN THE NEXT QUARTER THE WELLNESS
CENTER TEAM PLANS TO WORK TOWARDS
THE FOLLOWING MILESTONES:
PAGE 13
RAPID REHOUSING
MEDICAL CLINIC
CLIENT
MANAGEMENT
SYSTEM UPDATES
POINT-IN-TIME COUNT
VISITOR
MANAGEMENT
SYSTEM
THE WELLNESS JOURNEY
CONTINUES