ATTACHMENT A
Wellness Center
Quarterly Report
QUARTERLYREPORT
2026
January - March
Strengthening Wellness.
Reducing Homelessness.
Wellness Centerand Homelessness Solutions
Homelessness Solutions | Economic Development Department 2026 Point-in-Time
Count Results p. 15
The Victorville Wellness Center continued to
build strong momentum this quarter, expanding
services and improving outcomes for individuals
experiencing homelessness.
A total of 35 participants successfully
transitioned into permanent housing during this
period, reflecting the effectiveness of
coordinated case management, housing
navigation, and strong partnerships with local
agencies in advancing long-term stability and
self-sufficiency.
A major milestone this quarter was the licensing
and opening of the on-site Primary Care Medical
Clinic (serviced by Symba Medical), now serving
current, incoming, and former Wellness Center
clients, as well as the broader Victorville
community.
Overview
2 In January 2026, the City led its annual Point-In-
Time Count, with the Homelessness Solutions
Office playing a key role in helping ensure an
accurate count and supporting data-driven
planning efforts. With the results now finalized, the
City continues to see a downward trend in
homelessness, an encouraging indication that our
collective efforts, partnerships, and investments
are making a meaningful impact.
Collaboration remained central to the Wellness
Center’s success, with ongoing partnerships
bringing additional services and resources to
participants.
Overall, the third quarter of the Fiscal Year 2025-
2026 reflects measurable progress, continued
innovation, and a strong commitment to serving the
Victorville community.
Table of Contents 4Wellness Center Demographics
5Wellness Center Intakes & Housing Data
6Success Stories
8Wellness Center Services
11Homelessness Solutions Services
142026 Point-in-Time Count
16Outreach & Community Engagement
3 W e l l n e s s C e n t e r
The Wellness Journey Continues 18
Wellness Center Demographics
W o m e n
5 1 % %
M e n
4 9 % %
Client Gender
W h i t e
3 6 .5 % %
A f r i c a n A m e r i c a n
3 3 .7 % %
H i s p a n i c / M u l t i
2 7 .3 % %
O t h e r
2 .4 % %
Client Race/Ethnicity
Total Number of Clients Served
During Quarter 3
250
Client Age
0 2 0 4 0 6 0 8 0 1 0 0
U n d e r 1 8
1 8 - 2 4
2 5 - 4 4
4 5 - 5 4
5 5 - 6 1
O v e r 6 2
2 3
8 2
4 7
4 7
4 6
47.2 %
46.7 %
2.64 %
Mental Health
Chronically
Homeless
Veterans
30%
Substance Use
4 5
January February M arch
0 5
10 15
20 7
8 20
January February M arch
0 10
20 30
40 18
16 39
W el l n ess C en ter
I n tak es & Housi n g
Clients Housed: 35
Bed Nights
Provided
14,544
162Average
Occupancy
Intakes Completed: 94
5 The Sanchez Family recently reached a milestone they once feared was out of reach, unlocking the door to their very own permanent apartment. After working closely with the dedicated staff at the Victorville Wellness Center, the family officially graduated from the program, transitioning from the uncertainty of homelessness into the stability of a place to call home.
This move represents more than just a change of address; it is a hard-earned fresh start that offers this family the foundation they need to build a brighter future.
As the Sanchez family settles into their new home, their story serves as a powerful blueprint for success, proving that with the right community behind you, permanent housing is a goal within reach.
F r o m O u r D o o r s
t o O n e o f T h e i r O w n
“
This is bittersweet for me. I feel like I am
leaving my family behind. Everyone here has
been so caring, exceeding the duties
required of them. - Ms. Sanchez
”
6 Assistant
Professional
Clinical
Counselor
Johnnie Woods
The City of Victorville currently contracts
with Symba, the City-selected service
provider for the Victorville Wellness
Center, to operate and deliver services at
the facility. As part of this partnership,
Symba’s Clinical Counselor, Johnnie
Woods, consistently demonstrates
genuine compassion and care for others.
His commitment is evident in every
interaction, fostering trust and creating an
environment where clients and
colleagues feel heard, respected, and
supported.
Known for his approachable nature,
Johnnie has a unique ability to bring out
the best in those around him, fostering
growth, confidence, and meaningful
connections.
Deeply committed to both individual well-
being and the broader community,
Johnnie approaches his work with
purpose and integrity. He is a strong
client advocate and ensures that each
voice is acknowledged - especially those
who often go unheard.
His dedication to making a lasting impact
reflects not only professional excellence,
but a true passion for changing lives.
Employee
Spotlight
7 Quarterly Impact Snapshot
Vital Document Assistance (Individuals) 52
Substance Use Disorder (SUD) Groups (Individual
Attendees) 34
Recovery Skills Training Groups (Individual Attendees) 42 Anger Management Classes (Individual Attendees) 25
Job Readiness Classes (Individual Attendees) 31
Individual Counseling Sessions 80
Group Mental Health Counseling (Individual Attendees) 42 Wellness Center ServicesProvided by Symba
8 The Victorville Wellness Center has taken a significant step forward in advancing community health by supporting its contracted operator, Symba, in securing state licensing and establishing an agreement with Inland Empire Health Plan (IEHP) to provide on-site primary care services. This expansion enables the center to deliver a more comprehensive and integrated model of care, ensuring individuals have convenient access to a full spectrum of health services in one location. By incorporating primary care, the Wellness Center is better positioned to address both acute and chronic conditions while emphasizing preventive care and overall wellness. This approach is expected to improve patient outcomes by strengthening continuity of care, reducing barriers to access, and supporting earlier intervention.
Patients can now receive the following services on-site:
Prescription medication refills
Direct Referrals
Preventative Screenings
and much more...
W el l n ess Cen t er
Medi c al C l i n i c
Promoting Homelessness,
Healthcare, and Housing
9 Fresh Coats and Wagging Tails!
The City of Victorville has integrated a unique
animal care componenet directly into its
Wellness Center strategy, recognizing that
pets are often the primary reason unhoused
individuals decline shelter services.
Removing Barriers through
Pet-Inclusive Housing
The City’s Animal Services Team manages
these specialized services to ensure that
residents don’t have to choose between
their safety and their furry companions.
Since the Wellness Center’s opening, our
team has served 192 pets at the campus.
The Wellness Center was recently visited by
Puppy Love Mobile Grooming, which hosted an
on-site grooming event to provide residents’
pets with professional care and a fresh start.
Animal Services
Team
10 HomelessnessSolutions
The City of Victorville Homelessness Solutions Staff and Homeless Engagement Team, in close partnership with City departments and a network of nonprofit and community-based partners, continues to make progress in addressing homelessness across the community. Collectively, the team works collaboratively to help coordinate and support the City’s Strategic Plan initiatives, including a comprehensive response to the City’s unhoused population.
Staff’s effort supports a wide range of functions, including oversight of the Victorville Wellness Center, rapid rehousing programs, outreach and engagement, encampment resolution, grant management, housing navigation, community education and training, and coordination with regional and local service providers. This work helps ensure that individuals experiencing homelessness are not only reached, but connected to meaningful services and pathways toward stability and long-term housing.
What stands out is the strong emphasis on collaboration. Through ongoing coordination, the Homelessness Solutions team continues to maximize resources and improve outcomes. Much of this work is carried out through day-to-day coordination, service delivery, and program management, and these practical efforts, alongside strong partnerships, are helping drive meaningful, long-term impact for the Victorville community. 11 Quarterly Impact Snapshot
Number of Adults Sheltered 93
Number of Children Sheltered 8
Number of Individuals Linked to Additional
Services and/or Transitioned into Housing 60
Total Number of Bed Nights Provided 1247
M o t e l V o u c h e r
P r o g r a m
The City’s Motel Voucher
Program (MVP), funded by CDBG
and ERF Grants, is designed to
provide immediate assistance to
individuals when space is
unavailable at the Wellness
Center or for immediate,
emergency relief. Through this
program, clients may receive this
short-term bridge housing prior to
entering the Wellness Center or
as a transition toward permanent
housing. This critical resource
offers immediate stability in a
safe environment while clients
continue to receive ongoing case
management and supportive
services.
12 Quarterly Impact Snapshot
Number of Adults Housed 19
Number of Children Housed 10
Number of Families Housed 4
Current Rapid Rehousing Caseload 35
Family Assistance ProgramRapid Rehousing
Family Assistance Program received
grant funding from the City of Victorville
to support housing solutions for
individuals who meet the criteria of the
Encampment Resolution Funding (ERF)
program, specifically, those verified as
experiencing homelessness within one
mile of the designated project area.
Through this program, Family Assistance
Program provides up to six months of
financial assistance, including support for
move-in costs, rent, utilities, and
essential household items. The goal of
the program is to serve at least 40
individuals and 7 families by June 2027,
helping them transition from
homelessness into stable housing.
13 P o i n t - i n - T i m e C o u n t
The City uses PITC data to measure
the success of its own local
initiatives, such as the Victorville
Wellness Center. The PITC is crucial
because it determines federal
funding, helps local communities
understand and address
homelessness trends, and informs
policy decisions.
The City of Victorville plays a leading role in the San Bernardino County Pont-in-Time Count (PITC) which provides a “snapshot” of the sheltered and unsheletered individuals experiencing homelessness on a single night in January.
In 2026, the City mobilized over 50
volunteers and staff to canvass local areas,
including parks, riverbeds, and
underpasses, to ensure every individual is
counted and offered immediate resource
information.
Local Coordination
During the 2026 PITC, City teams and
our County partners connect individuals
to emergency housing, food, water, and
medical care in real-time.
Tracking Progress
Service Connection
14 0
5 0
1 0 0
1 5 0
2 0 0
2 5 0
3 0 0
3 5 0
2 9 8
1 3 2
2 1
2 2 4
1 6 8
6 3
3 1 7
2 1 9
7 1
3 2 6
2 3 2
5 3
1 4 1
2 6 3
4 4
1 0 4
3 0 4
3 3
VICTORVILLE'S 2026
POINT-IN-TIME COUNT
U n s h e l t e r e d
2 0 2 0
2 0 2 2
2 0 2 3
S h e l t e r e d
Transitional Housing
4 5 1
4 5 5
6 0 7
6 1 1
2 0 2 4
4 4 8
2 0 2 5
2 0 2 6
4 4 1
Victorville dropped to the
city with the 3 highest
homeless count in the
County
rd
San Bernardino 1172
Fontana 470
Victorville 441
Data shows a 26% reduction in unsheltered homelessness over the past year and a 68% reduction over the past two years 2026 PITC Key Demographics
Newly Homeless (past 12 months) 45%
Justice Involved 38%
Mental Health 33%
Substance Use Disorder 27%
Chronically Homeless 45%
15 Homeless Summit
The City of Victorville was 1 of only 5The City of Victorville was 1 of only 5cities selected to showcase “citycities selected to showcase “cityinnovations” to the entire county.innovations” to the entire county.
The City of Victorville was 1 of only 5cities selected to showcase “cityinnovations” to the entire county.
In March 2026, The City of
Victorville joined regional
leaders at the annual San
Bernardino County Homeless
Summit to highlight
collaborative strategies for
addressing homelessness,
including the City’s
specialized Homeless
Engagement Team and
partnerships with Symba. City
staff emphasized that
combining trauma-informed
outreach with centralized
resource centers is essential
for building trust and
transitioning individuals to
stable housing.
The San Bernardino County ProbationThe San Bernardino County Probation Department Homeless Outreach Unit hostedDepartment Homeless Outreach Unit hosted a Shelter Treatment Court and Resource Faira Shelter Treatment Court and Resource Fair on March 18, 2026, at the San Bernardinoon March 18, 2026, at the San Bernardino County Fairgrounds in Victorville. This mobileCounty Fairgrounds in Victorville. This mobile courtroom initiative directly addresses legalcourtroom initiative directly addresses legal barriers for unhoused residents by allowingbarriers for unhoused residents by allowing them to resolve outstanding misdemeanorthem to resolve outstanding misdemeanor cases, infractions, and fines, in a supportive,cases, infractions, and fines, in a supportive, off-site environment.off-site environment.
The San Bernardino County Probation
Department Homeless Outreach Unit hosted
a Shelter Treatment Court and Resource Fair
on March 18, 2026, at the San Bernardino
County Fairgrounds in Victorville. This mobile
courtroom initiative directly addresses legal
barriers for unhoused residents by allowing
them to resolve outstanding misdemeanor
cases, infractions, and fines, in a supportive,
off-site environment.
Shelter Treatment Court
OUTREACH & Community ENGAGEMENT
Alongside court proceedings, this event served as a comprehensive service hub, connecting participants with essential resources including healthcare, housing navigation, and job assistance. At this event, the City’s outreach team connected four individuals to the Wellness Center for immediate, interim housing. 16 The City of Victorville, through the Victorville Wellness Center, continues to serve as a regional model for developing innovative, sustainable, and outcomes-driven solutions to homelessness. The City has become a hub for collaboration, offering partner agencies a practical roadmap for designing and implementing programs that create meaningful, life-changing impacts for individuals experiencing homelessness.
To support regional growth, Homelessness Solutions staff provide monthly updates to the Desert Regional Steering Committee, highlighting progress at the Wellness Center, sharing data-driven outcomes, and identifying opportunities for coordinated action. These meetings foster ongoing dialogue and strategic alignment.
Staff and elected officials from Adelanto, Apple Valley, Barstow, Hesperia, along with a representative from the San Bernardino County Board of Supervisors, actively participate in these discussions with local non-profits.
Together, this regional committee works to identify service gaps, leverage shared resources, and advance collaborative initiatives that strengthen the collective response to homelessness across the High Desert.
Hi g h D eser t R eg i o n al
C o l l ab o r ati o n
The City of Victorville continues to support and
encourage our High Desert Regional communities.
17 Homelessness Solutions
14343 Civic Drive, Victorville, CA 92392
(760) 955-5280
www.victorvilleca.gov
Contact
Wellness CenterWellness CenterWellness Center
The Wellness Journey
Continues
IN THE NEXT QUARTER, THE FOLLOWING ARE
UPCOMING GOALS, MILESTONES, AND EXPECTED
UPDATES:
Implementation of Workforce Development Program
Point-in-Time Count Results
Data Quality Enhancements
Enhancing Partnerships
Interactive Journaling Training
[email protected]