Attachment A
Fiscal Year 2025/2026
VictorvilleNow Annual Report
- Year One Resident
Engagement and Service
Metrics
REPORT
One Year of Resident EngagementJULY 2025 -
JULY 2026
VICTORVILLE
NOW
FY 25/26 ANNUAL
T A B L E O F
C O N T E N T S
0 1
App Metrics 02
Resident Engagement 03-04
Highlights 14
Top Request Types 05-09
Department Breakdown 10-13
Looking Ahead 15
A P P
M E T R I C S
0 2
4,979
App Downloads
1,633
Accounts Created
50.3%
Conversion Rate*
* - Users that download the app
after seeing it in the App Store
0 3
R E S I D E N T
E N G A G E M E N T
How Residents Submit Requests
VictorvilleNOW App City Website
4,167 Requests
46.2%
4,849 Requests
53.8%
R E S I D E N T
E N G A G E M E N T
0 4
Requests Opened VS. Closed
Over Time
Requests Opened Requests Closed
July
August
September
October
November
December
January
FebruaryMarch April May June July0
200
400
600
800
1000
1200
0 2 0 0 4 0 0 6 0 0 8 0 0 1 , 0 0 0 1 , 2 0 0
I l l e g a l D u m p i n g
Tr a s h / D e b r i s
I l l e g a l S t r e e t P a r k i n g
G r a f f i t i R e m o v a l
U n m a i n t a i n e d P r i v a t e P r o p e r t y 1 , 1 9 7
9 4 3
5 6 5
5 5 0
5 4 7
0 5
T O P 5
R E Q U E S T T Y P E S
1 - ILLEGAL
DUMPING
0 6
2 -TRASH
& DEBRIS
Private Property Public Property
&
1,272.85 tons FY 24/25tons collected
FY 25/26tons collected1,454.86 tons
1 , 1 9 7 I l l e g a l D u m p i n g
R e q u e s t s
9 4 3 T r a s h / D e b r i s r e q u e s t s
2 , 1 4 0 t o t a l
1 0 0 % c o m p l e t i o n r a t e
14.3%increase
Environtmental Programs
Division
0 7
3 - I L L E G A L
S T R E E T P A R K I N G
565 total requests
94% completion rate
16 vehicles towed
36 parking citations issued
Code Compliance
Division
4 - G R A F F I T I R E M O V A L
0 8
550 total requests
181,108 square feet of graffiti covered
3,963 graffiti locations
440 gallons of paint used
99.2% completion rate
Public Works - Streets Division
5 - U N M A I N T A I N E D
P R I V A T E P R O P E R T Y
0 9
Code Compliance Division
5 4 7 r e q u e s t s
4 9 8 n o t i c e s o f v i o l a t i o n i s s u e d 4 5 2 r e s o l v e d v i o l a t i o n s
8 2 % c o m p l e t i o n r a t e
P u b l i c W o r k s C o d e C o m p l i a n c e O t h e r 0 1 , 0 0 0
2 , 0 0 0
3 , 0 0 0
4 , 0 0 0
5 , 0 0 0
4 , 5 3 1
3 , 8 3 1
6 5 4
1 0
D E P A R T M E N T
B R E A K D O W N
Total Number of Requests Received
1 1
PUBLIC WORKSby the Division
R O W / L M A D S / W W C
4 7 2
S t r e e t s
1 , 2 1 2
E n v i r o n m e n t a l P r o g r a m s
2 , 5 6 9
T r a f f i c
3 3 5
- 132 street/traffic signs repaired
- 44 dirt shoulder issues resolved
- 38 storm drains repaired
- 275 abandoned shopping carts collected
- 315 potholes and concrete cracks filled
1 2
CODE COMPLIANCEby the Division
Animal Services
1,159
C o d e C o m p l i a n c e
2 , 6 7 2
- 1 6 4 ju n k v e h ic le s r e m o v e d
- 9 0 s t r e e t v e n d in g is s u e s r e s o lv e d - 2 4 0 h o m e le s s r e q u e s t s f o r s h e lt e r o r r e s o u r c e s f u lf ille d
- 4 2 0 h o m e le s s e n c a m p m e n t r e q u e s t s c o m p le t e d
- 1 4 5 p e t s f o u n d a n d r e s c u e d
- 1 7 6 a d o p t io n in t e r e s t r e q u e s t s f u lf ille d 1 3
OTHER DEPARTMENTSbreakdown
E c o n o m i c D e v e l o p m e n t
2 3 4
C o m m u n i t y S e r v i c e s
4 3
E n g i n e e r i n g
5 4
P o l i c e
1 2 5
W a t e r
1 8 8
- 2 1 7 n o i s e c o m p l a i n t s r e s p o n d e d t o - 3 4 w a t e r m e t e r s r e p a i r e d
- 1 7 f i r e h y d r a n t s r e p a i r e d
- 4 3 s p e e d i n g r e p o r t s r e v i e w e d - 6 1 w a t e r r u n o f f i s s u e s r e s o l v e d
YEAR 1 HIGHLIGHTS
1 4
9,001
Requests Submitted
96%
Requests Resolved
83%
Requests Closed on
Time
1 Average Days to
Acknowledge
I n c r e a s i n g r e s i d e n t a w a r e n e s s a n d a d o p t i o n t h r o u g h o n g o i n g o u t r e a c h a n d c o m m u n i c a t i o n .
E n h a n c i n g p e r f o r m a n c e r e p o r t i n g a n d a n a l y t i c s t o s u p p o r t i n f o r m e d o p e r a t i o n a l d e c i s i o n s a n d c o n t i n u o u s i m p r o v e m e n t .
I m p r o v i n g t h e r e s i d e n t e x p e r i e n c e t h r o u g h s t r e a m l i n e d w o r k f l o w s , e n h a n c e d c o m m u n i c a t i o n , a n d c o n t i n u e d t e c h n o l o g y e n h a n c e m e n t s .
S u p p o r t i n g t h e C i t y ' s S t r a t e g i c P l a n b y f o s t e r i n g a m o r e c o n n e c t e d , r e s p o n s i v e , a n d c i t i z e n - c e n t e r e d c o m m u n i t y .
LOOKING AHEAD
1 5