Customer Name:
City of Visalia Quote No:22808610Quote Name:Crowdstrike - 36 Months Quotation Date:05/16/2022 Sales Support Contact: SABRINA JORDAN Sales Support Phone:949-930-7366 Sales Support Email:SABRINA.JORDAN@EPLUS .COMAccount Executive:Brittani Neff Account Executive Phone:916-897-4667 Account Executive Email:[email protected] Customer PO No: Order No:Expiration Date:06/15/2022 ExternalNotes:SLP 9-21-70-0002C001CS.FCSD.HPS.SOLN.36M CROWDSTRIKE FALCON COMPLETE WITH SERVER THREAT GRAPHSTANDARD200 247.73 49,546.00 002CS.INSIGHTB.SOLN.T6.36M CROWDSTRIKE INSIGHT 200 0.00 0.00 003CS.PREVENTB.SOLN.T6.36M CROWDSTRIKE PREVENT 200 0.00 0.00 004CS.DISCB.SOLN.T6.36M CROWDSTRIKE DISCOVER 200 0.00 0.00 005CS.FALCOMPS.SVC.36M CROWDSTRIKE FALCON COMPLETE SUBSCRIPTION 200 0.00 0.00 006CS.OWB.SVC.T6.36M CROWDSTRIKE OVERWATCH 200 0.00 0.00 007CS.TGB.STD.HPS.36M CROWDSTRIKE SERVER THREAT GRAPHSTANDARD 200 0.00 0.00 008CS.FCSD.SOLN.T3.36M CROWDSTRIKE FALCON COMPLETE WITH THREAT GRAPH STANDARD 800 193.18 154,544.00 009CS.INSIGHTB.SOLN.T6.36M CROWDSTRIKE INSIGHT 800 0.00 0.00 010CS.PREVENTB.SOLN.T6.36M CROWDSTRIKE PREVENT 800 0.00 0.00 011CS.DISCB.SOLN.T6.36M CROWDSTRIKE DISCOVER 800 0.00 0.00 012CS.FALCOMPS.SVC.36M CROWDSTRIKE FALCON COMPLETE SUBSCRIPTION 800 0.00 0.00 013CS.OWB.SVC.T6.36M CROWDSTRIKE OVERWATCH 800 0.00 0.00 014CS.TGB.STD.36M CROWDSTRIKE THREAT GRAPH STANDARD 800 0.00 0.00 015.FALCOMPONBC.SOLN.36M CROWDSTRIKE FALCON COMPLETE: CSCOMPLIMENTARY CID 1 0.00 0.00 016RR.PSO.ENT.NCAP.36M CROWDSTRIKE UNIVERSITY LMS SUBSCRIPTION NEW CUSTOMER ACCESS PASS6 0.00 0.00 017CS.SPOTLT.SOLN.T6.36M CROWDSTRIKE FALCON SPOTLIGHT 1000 15.91 15,910.00 018RR.HOS.ENT.EXPS.36M CROWDSTRIKE EXPRESS SUPPORT 1 23,522.73 23,522.73 Line No. Part Number MFG Description/Line Notes QTY Unit Price Ext. PricePage 1 of 2 Totals
316,142.73 Sub Total (USD):316,142.73 Est. Tax (USD):TBD if Applicable Shp&Hnd (USD):TBD Total (USD):316,142.73 All orders are governed by your organization's signed agreement with ePlus or applicable public sector contract; if there is no such agreement the Customer Terms and Conditions forProducts and/or Services located at www.ePlus.com govern. No additional or contrary terms in a purchase order shall apply, and ePlus' performance shall not be deemed acceptance ofany preprinted PO terms. Use of software, subscription services or other products resold by ePlus is subject to manufacturer/publisher end user agreements or subscription terms. Anyperiodic payment obligations for specific offerings, along with customer-incurred overages, consumption fees, add-ons, quantity adjustments and automatic renewals are non-cancelablefor any reason except by public sector customers required by law to terminate due to non-appropriation of funds. PLEASE NOTE: Recent supply chain disruption and tariffs on certain imports are causing price increases for many IT products, with little or no notice, and beyond ePlus' control. As aresult, this quote is subject to change without notice, even before the expiration date reflected above. Related manufacturer policy changes may result in orders being non-cancelable andproducts non-returnable except in accordance with the manufacturer warranty. Please confirm pricing and other restrictions prior to order placement. Unless freight amount is indicated, oris zero, freight will be added to the invoice. Unless Bill-To company is exempt from Sales Tax, it will be added to the invoice. Recognizing that the global pandemic has disruptedoperations for many organizations, ePlus will ship products for delivery in accordance with customer's written ship-to instructions and products will be deemed delivered notwithstandingany failure of customer personnel to sign for receipt due to facility closing or otherwise. Customer Acceptance Bill To Ship To Signature: ____________________________________ Name: _______________________________________ Title: _________________________________________ Date: ________________________________________ Customer PO #: _______________________________City of Visalia P.O. Box 5078Finance DeptVisalia CA 93278UNITED STATESACCOUNT PAYABLECity of Visalia INFORMATION SERVICES MIS315 EAST ACEQUIAVISALIA CA 93291UNITED STATES019 CS.DEVICE.SOLN.T6.36M CROWDSTRIKE FALCON DEVICE CONTROL 1000 6.82 6,820.00 020CS.ITPC.SOLN.36M CROWDSTRIKE IDENTITY THREAT PROTECTION COMPLETEBUNDLE 1000 65.80 65,800.00 021CS.ITP.SOLN.36M CROWDSTRIKE IDENTITY THREAT PROTECTION (ACCOUNTS) 1000 0.00 0.00 022CS.ITPCU.SOLN.36M CROWDSTRIKE IDENTITY THREAT PROTECTION COMPLETE UPGRADE (ACCOUNTS)1000 0.00 0.00 Page 2 of 2 150 Mathilda Place, Suite 300
Sunnyvale, California 94086 - United States http://www.crowdstrike.com
THE INFORMATION AND PRICING CONTAINED IN THIS QUOTE/ORDER IS CONFIDENTIAL Falcon Complete Product Description with SLA
CrowdStrike Falcon Complete is a managed threat response capability built on the CrowdStrike Falcon Platform. It consists of: the CrowdStrike Falcon Prevent application (NGAV), the CrowdStrike Falcon Insight application (EDR), the CrowdStrike Falcon Discover application, and the CrowdStrike Falcon OverWatch (managed threat hunting) offering and the Falcon Complete Team. The Falcon Complete Team (Complete Team) provides Falcon Platform management and managed threat response on a 24x7 basis. CrowdStrike will work with Customer to document the Customer’s information in an Operating Model which contains a playbook specifying one of three available asset security postures selected by the Customer (the “Playbook”) for those endpoints (or groups of endpoints) on which the Falcon sensor has been installed and is managed by the Complete Team (“Covered Endpoints”). In the event of a Falcon Platform detection, the Complete Team will act in accordance with the Playbook. Th e parties will mutually agree in the Playbook on the counter -measures to be taken by the Complete Team, if any.
The Complete Team Service Level (“CT SLA”) is as follows.
TABLE 1
Detection Level/Customer Request Average Response Time
Critical 1 hour
High 2 hours
Medium 2 hours
Customer Requests made via email 2 hours
Response Time. Within the time period designated as the Response Time in Table 1 above, where such Response Time begins at the time the Falcon Platform identifies the corresponding detection (Critical, High, Medium), the Complete Team will acknowledge receipt of the critical detection in the Falcon Platform for Covered Devices designated in the Active Security Posture Zones in the Playbook, and begin resp onding to such detections in accordance with the Playbook. The Detection Level is specified by the Falcon Platform. Additionally, the Complete Team will respond to Customer requests (as indicated above) within the Response Time starting at the time the C omplete Team receives the Customer request via email at: [email protected].
SLA Calculation. The CT SLA will be measured on a calendar month basis by looking at the Average Response Time for each detection level set forth in Table 1 above a nd Customer requests. The “Average Response Time ” for each detection level shall be calculated by: (a) dividing: (i) the total number of hours or fractions thereof of response times (i.e., the period of time it takes the Complete Team to respond as descri bed above) for Customer during an applicable calendar month (excluding only downtime occurring during the Falcon Platform scheduled maintenance period or attributable to elements of force majeure) by (ii) the total number of each applicable type of (i) det ections (e.g., Critical, High or Medium), or (ii) Customer requests in such month. Each calendar month, CrowdStrike shall, for the prior month, provide to Customer the Average Response Time for each detection level set forth in Table 1 and for Customer requests.
Service Level Credits. In the event CrowdStrike fails to meet any one or more of the CT SLAs in any calendar month, CrowdStrike shall, as Customer’s sole and exclusive remedy for any one or more CT SLA failures, extend the Falcon Complete subscription term for seven days (one week) at the end of the pre-paid term for the aggregate SLA failures, at no cost to Customer; provided, however, that Customer requests such remedy by sending an email to [email protected] within 60 days from the end of the calendar month experiencing the CT SLA failure. For clarity, CrowdStrike’s obligation will survive the termination of the applicable Order or this Agreement.
The Complete Team does not perform: (i) forensic disk analysis, (ii) other advisory or consulting services, such as, but not limited to, systems configuration management, patch management, user awareness training, penetration testing, (iii) other strategic cyber security services, (iv) data recovery services for deleted, encrypted or otherwise lost data; or (iv) any services for any systems or endpoints other than Covered Endpoints.
CrowdStrike Business Proposal for City of Visalia
All modules in Yellow are part and fully managed by our Falcon Complete team Module in Green is managed by the Visalia IT Team
Modules in Blue relate to our ongoing dedicated customer support and trainings --------------------------------------------------------------------------------------------------------- Falcon Complete Endpoint and Identity Protection
Falcon Complete for Endpoint Protection and Identity Threat Detection and Protection (100% Management, Response, Triage, and Remediation): CrowdStrike Falcon Complete is a fully managed cybersecurity endpoint protection service that monitors, detects, prevents, and remediates possible breaches and intrusions. Staffed 24/7/365 by CrowdStrike analysts with years of experience using the Falcon Enterprise suite of security modules, Falcon Complete is highly effective at stopping intrusions and reducing risk, while eliminating many of the ever-increasing challenges and burdens of building, staffing, and maintaining your own security operations center. All Falcon Complete team members are CrowdStrike employees with a minimum of 7-10 years of incident response and threat remediation expertise.
Rapid time to value with a fully operational security operations center in a week. The intial install is your only responsibility. Onboarding starts within 24 hours of contract execution and begins with working hand-and- hand with your Complete anaylist to create a Incident Response Playbook. This elite team uses this playbook to take action when notified by Falcon Overwatch of an advanced attack in your environment that somehow made it past both the prevention and detection capabilities of Falcon Prevent. The Complete team will never leave you with remediation homework – they will investigate and fully remediate the threat. Afterwards, a report is provided with full disclousure of actions taken in your environment. We respond immediately to all levels of alerts (Low, Medium, High and Critical)
Force multiplier of your team, without the costs of hiring employees, Complete manages of all aspects of the Falcon Platform - onboarding new assets in your environment, training your team, tuning and configurations.
Monthly executive reports are sent to you highlighting threats CrowdStrike blocked/remediated, along with other admin duties performed such as standing up new employee machines or alerting you to unpatched applications. Leveraging Falcon Complete for endpoint protection creates a truly managed, set-and-forget experience.
Included is a AIG backed Breach Prevention warranty to Falcon Complete™ customers that will cover up to $100 Thousand in breach response expenses if there is a security incident within the environment protected by CrowdStrike Falcon Complete. Warranty is active for first 12 Months of subscription.
Only responsibility of customer is to deploy out the Falcon Sensor and establish postures with their dedicated Falcon Complete Program Manager. Customer are typically fully up and running within a few days.
Falcon Complete Identity Threat Protection - augments the core CrowdStrike Falcon Complete managed endpoint protection offering, delivering unparalleled security for identities and identity stores. The solution combines CrowdStrike’s leading Falcon Identity Threat Protection solution with the expertise of the Falcon Complete team, which manages and actively monitors Falcon solutions for customers, investigating and surgically remediating incidents in minutes. Managed identity threat protection helps organizations to run an effective and mature identity security program without the burden, costs and time associated with building one internally.
Falcon Identity Threat Protection enables frictionless identity security, delivering real-time threat prevention and IT policy enforcement using identity, behavioral and risk analytics.
Segmented workforce identities: Gain granular and continuous insights into every account and activity to highlight identity security gaps across identity stores, and empower security teams to better evaluate identities and the risks associated with them.
Automated identity threat detection and response: Enable real-time identity threat detection and protection without time-consuming log processing. Eliminate risky guesswork and prioritize authentication tasks based on over 100 behavior analytics and risk factors for every account.
Verified identities with zero friction: Secure employee or contractor access to applications, tools and resources with a zero-friction user experience. Ensure consistent login experience for genuine users, but automatically step up authentication when risk scores increase.
PROACTIVE MANAGEMENT AND OPTIMIZATION
The Falcon Complete team ensures that your Falcon Identity Threat Protection deployment starts on the right track with carefully crafted policies that meet your specific needs, and continuously tunes them to ensure your environment is always protected against emerging identity threats.
Deployment and managing of best practices policies: Leverage the expertise of skilled CrowdStrike analysts to immediately stop anomalous authentication attempts, restrict use of privileged accounts and block lateral movement with compromised identities.
Continuous tuning and optimization: As the Falcon Complete team learns more about your environment and unique requirements, it fine-tunes packaged and custom rules to reduce false positives and optimize protection.
Monthly metrics: Regular reports provide relevant, up-to-date insights you can use to understand and improve your identity security program.
SURGICAL RESPONSE TO IDENTITY-BASED THREATS IN MINUTES
Minutes matter when an attack occurs, and your defenders who need to act may be hours away from their keyboards. Falcon Complete executes surgical remediation to stop identity-driven attack techniques in their tracks, any time of day or night.
Enforcement of multifactor authentication (MFA): When suspicious activity is identified, Falcon Complete analysts can trigger reauthentication with MFA, shutting the door on intruders.
Reset compromised passwords: An adversary with valid credentials is free to return again and again and move at will across the network. Falcon Complete takes decisive action to revoke unauthorized access at the source.
Surgical remediation in minutes. The Falcon Complete team executes surgical remediation remotely in near real time, eliminating the cost and burden of reimaging.
Technology Modules
Falcon Prevent provides best-in-class prevention by blocking brand new malware, exploits, and advanced malware-free attacks by using Machine Learning and AI, alongside a behavioral approach that analyzes Indicators of Attack. Includes Control & Respond for network contain and remote remediation capabilities.
Certified to replace legacy antivirus products — Independent testing at AV-Comparatives and SE Labs has certified Falcon Prevent's antivirus capabilities. Falcon Prevent has also been validated for PCI, HIPAA, NIST and FFIEC regulatory requirements.
Falcon Insight enables advanced Endpoint Detection & Response (EDR) capabilities by providing deep visibility into metadata generated by the endpoint. This visibility allows detection of advanced attacks that may have circumvented the endpoint’s prevention capabilities and allows easy access to understand devices in your network that are currently unmanaged. Insight also enables rapid response to an active threat by allowing you to network contain a machine to prevent any further communication to any internal or external networks.
CrowdStrike Threat Graph: The EDR module of the platform (Insight) generates a significant amount of metadata; instead of storing this data on the endpoints or on an on-prem server, it’s stored in the cloud platform where you have access to see all of the activity across your environment’s endpoints. The platform takes the load off of your endpoints and transfers the heavy lifting to the cloud. Standard data retention period for all benign meta data is 7 days,. Detections and data relating to malicious activities are kept in the console for up to 90 days. Threat graph enables the Overwatch team to hunt through customers EDR data, and find advanced adversary activity to provide 100% detection of all threats in your environment.
Falcon Overwatch: Overwatch is the 24x7/365 Human Managed Hunting team, comprised of senior threat analysts, that proactively hunts for advanced attacks on your environment. Our team hunts through all of your EDR data to identify any attacks that could have bypassed our anti-virus. Our Overwatch team hunts for suspicious activites to stop adversary’s before they can launch an attack.
Falcon Overwatch is one of the human capital teams included in our Falcon Complete solution. All Falcon Overwatch team members are CrowdStrike employees who are experts in threat hunting and our platform, holding a minimum of 5-7 years of experience in threat hunting.
Falcon Discover allows the user to have better visibility and control into their users’ machine. Leveraging the EDR platform, Discover allows customers to see managed/unmanaged devices inside their network, uncover rogue application usage, and detect when passwords and patches were last updated. Discover enables our Complete team to find devices in an environment that are potentially uncovered, our team can identify these machines and ensure that each machine in the environment is covered with the Falcon sensor to bolster security.
Falcon for Identity Threat Detection (ITD): CrowdStrike Falcon Identity Threat Detection (ITD) represents the first level of detection for AD security. Falcon ITD provides visibility for identity-based attacks and anomalies, comparing live traffic against behavior baselines and rules to detect attacks and lateral movement. It provides real-time Active Directory security alerts on rogue users and sideways credential movement within the network or cloud. ITD enables you to:
• See all organizational service accounts, privileged users, and user credentials • Add the context of “who” to network attack discovery and investigation, with behavioral analysis for each credential
• Track every authentication transaction, and alert when the risk is elevated, or if the traffic is abnormal (varies from normal patterns of user behavior)
• Expand understanding for both architecture and security teams by combining context of authentication-level events with recommended best practices for network security
Falcon for Identity Threat Protection (ITP): Identity Threat Protection (ITP) segments identities and autonomously enforces risk-based conditional access, reducing risk significantly. It also provides a perfect platform for responders to revoke access quickly when threats are uncovered in the environment. With ITP, defenders can:
• Contain lateral movement across on-prem, hybrid, and SaaS environments • Stop ransomware at both the code execution and identity layers • Protect Active Directory, often the weakest link in cyber defense
Module Managed by Visalia IT Team
Falcon Spotlight: Offers security teams a real-time assessment of vulnerability exposure on their endpoints that is always current. Spotlight delivers timely, zero-impact assessments of endpoint security posture and provides on-demand access to the results and bridges the gap between vulnerability/exploits and threat prevention. Spotlight enables the ability to remotely push out available patches to workstations. Allowing our customer to cover gaps and harden their entire infrastructure. CrowdStrike provides an expert rating to the different patches giving the team information on the most severe vulnerabilities and where to spend their effort.
Support and Training
Express support: Designed for customers in small to medium-sized enterprise environments where deployment and operational issues must be addressed as quickly as possible. Includes an dedicated account manager, 4 hour support SLA, Quarterly reviews, and a dedicated Falcon Complete Program Manager.
Access to CrowdStrike’s team of technical account managers for product advice and issue escalation. Acess to premium hands on training and webinars.
CrowdStrike University LMS: Learn what you need to know to get started with CrowdStrike, gain advanced skills to use on the job and take exams to become a CrowdStrike certified professional. CrowdStrike University is an online learning management system (LMS) that organizes all CrowdStrike e-learning, instructor-led training and certification in one place, providing a personalized learning experience for individuals who have an active training subscription.
Governor Gavin Newsom
PROCUREMENT DIVISION | State of California |Government Operations Agency 707 3rd Street, 2nd Floor | West Sacramento, CA 95605 | t 916.375.4400 f 916.375.4613
1/7/2022
ePlus Technology, Inc.
233 Technology Way, Suite 5
Rocklin, CA 95765
Ms. Carrie Verbeke,
The state is pleased to accept your offer to establish a Software Licensing Program PLUS (SLP PLUS) contract. Your SLP PLUS contract number is 9-21-70-0002C. This contract number must be shown on every invoice you issue to a state or local government agency customer. Ordering agencies may purchase their software products and/or software maintenance from your SLP PLUS contract during the term of the Crowdstrike Offer Number CROWDSTRIKE-SLP PLUS-
21. This acceptance letter and the attached SLP PLUS contract are considered to be the contract.
Upon request, it is the responsibility of your organization to furnish copies of the SLP PLUS contract to state and local government agencies.
The SLP PLUS Program strongly recommends that government agencies place orders with suppliers who provide ALL of the contract elements.
This letter shall not be construed as a commitment to purchase any or all software products and/or software maintenance from your firm.
Approval is required from the state for all news releases about the SLP PLUS contract. Also, it is not acceptable to include products or services on the SLP PLUS contract which are not approved on the Software License Agreement.
Should you have any questions regarding this contract, please contact me at 916-617-3640.
Thank you for your continued cooperation and support of the SLP PLUS Program.
Sincerely,
LILLIAN JUE
Contract Administrator
Software Licensing Program
Procurement Division
707 Third Street, 2nd Floor, MS #2-202
West Sacramento, CA 95605-2811
Procurement Division | State of California | California Government Operations Agency 707 3rd Street, 2ndFloor | West Sacramento, CA 95605 | t 916.375-4400 State of California
SOFTWARE LICENSING PROGRAM (SLP PLUS)
Contractor:
Contract Number:
SLP Plus Contract Term:
Contract Base:
ePlus Technology, Inc.
9-21-70-0002C
1/06/2022 through 12/14/2024
Crowdstrike Offer Number CROWDSTRIKE-SLP PLUS-21
This contract is available for use by State of California departments and any city, county, special district, educational agency, local government body or corporation empowered to expend public funds. While the state makes this contract available, each local agency should make its own determination whether the SLP PLUS is consistent with their procurement policies and regulations.
The SLP PLUS Contractor is required to provide all SLP PLUS contract terms and conditions with the list of products, services and prices.
Terms and conditions listed below are hereby incorporated by reference and made a part of this SLP PLUS Agreement as if attached herein and shall apply to the purchase of goods or services made under this Participating Agreement. Contractor non-compliance with the requirements of this contract may result in contract termination.
By signing below, Contractor agrees to the General Provisions dated November 19, 2021, SaaS Cloud Computing Services Special Provisions dated March 15, 2018 and all other provisions included herein.
1) General Provisions – Information Technology (GSPD-401IT) effective 11/19/2021 2) Cloud Computing Services Special Provisions (Software as a Service) effective 3/15/2018
3) General Provisions – Information Technology Cloud Computing Software as a Service (SaaS) effective 11/19/2021
For State of CA:
Patrick Mullen
Manager
Multiple Award Programs Section
Procurement Division
Department of General Services
Date
For Contractor:
Signature
Printed Title
Printed Name
Company Name
Date
For
01/06/2022
SOFTWARE LICENSING PROGRAM (SLP PLUS)
EPLUS TECHNOLOGY, INC.
9-21-70-0002C
BUILDING GREEN • BUYING GREEN • WORKING GREEN 2
CONTRACTOR PROVIDES COPY OF
THE CONTRACT AND SUPPLEMENTS
The SLP PLUS Contractors are required to
provide the entire contract that consists of
the following:
x SLP PLUS Cover sheet with signatures
from the DGS Procurement Division
Deputy Director or designee and
Contractor.
x Ordering instructions.
x Std. 204 Payee Data Record.
x SLP PLUS Contract terms and
conditions (General provisions).
x Software License Agreement pricing.
x Supplements, if applicable
CONTRACTOR QUARTERLY REPORTS
Contractors are required to submit a
detailed report quarterly to the DGS
Procurement Division, Software
Licensing Program. A separate report is
required for each contract, as differentiated
by alpha suffix (if applicable). Contractors
with resellers are responsible for reporting
reseller ordering activity. Any report that
does not follow the required format or that
excludes information will be deemed
incomplete and returned to the contractor.
All SLP PLUS contractors, including
certified Small Businesses and Disabled
Veteran Business Enterprises, will be
required to pay DGS-PD a 1.25% incentive
fee for all orders placed by local
government agencies via a SLP PLUS
contract. This policy however, does not
affect orders placed by State government
offices. State agencies will continue to be
billed the applicable administrative use fee
by the DGS-PD.
The SLP PLUS Business Activity Report
form separates sales to State and local
government agencies.
SLP PLUS Quarterly Business Activity
Reports are due in the SLP Unit within two
weeks after the end of each quarter as
shown below:
Quarter 1
Jan 1 to Mar 31 Due Apr 15
Quarter 2 Apr 1 to Jun 30 Due Jul 15
Quarter 3 Jul 1 to Sep 30 Due Oct 15
Quarter 4 Oct 1 to Dec 31 Due Jan 15
Each contractor is required to remit to the
DGS-PD an incentive fee equal to 1.25%
of the total of all local government agency
orders (excluding sales tax and freight)
placed against their SLP PLUS contract(s)
for the applicable quarter.
The check covering this fee shall be made
payable to the Department of General
Services, Software Licensing Program, and
be attached to the supporting SLP PLUS
Quarterly Report.
Mail report and check to:
Department of General Services
Procurement Division, SLP Unit
Quarterly Report Processing
PO Box 989052, MS 2-202
Attn: Software Licensing Program
West Sacramento, CA 95798-9052
SLP PLUS Reports which include a check
made payable to the DGS-SLP Unit must
be mailed via hard-copy, and cannot be
accepted via facsimile or e-mail.
New contracts for contractors with
existing contracts, and extensions or
renewals of existing contracts, will be
approved ONLY if the contractor has
submitted to the SLP Unit all quarterly
reports, due. Each quarterly report is
required within two weeks of the end of
March, June, September, and December
of each calendar year. A report is
required even when there is no activity.
SOFTWARE LICENSING PROGRAM (SLP PLUS)
EPLUS TECHNOLOGY, INC.
9-21-70-0002C
BUILDING GREEN • BUYING GREEN • WORKING GREEN 3
The report must include the agency name,
purchase order number, purchase order
date, state agency billing code, pre-tax
total order cost, agency contact name,
address and phone number, and total
dollars for the quarter. Tax must NOT be
included in the quarterly report, even if the
agency includes tax on the purchase order.
A sample quarterly report indicating
required format and information is attached
for your reference (Attachment A).
CONTRACTOR INVOICES
Unless otherwise stipulated, the contractor
must send their invoices to the department
address set forth in the purchase order.
Invoices shall be submitted in triplicate and
shall include the following:
x Contract number
x Agency purchase order number
x State Agency Bill Code
x Line item number
x Unit price
x Extended line item price
x Invoice total
State sales tax and/or use tax shall be
itemized separately and added to each
invoice as applicable. The company name
on the SLP PLUS contract, purchase order
and invoice must match or the State
Controller’s Office will not approve
payment.
CONTRACTOR OWNERSHIP
INFORMATION
ePlus Technology, Inc. is a large business
enterprise.
AGENCY NON-COMPLIANCE
Agency non-compliance with the
requirements of this contract may result in
the loss of delegated purchasing authority
to use the SLP PLUS.
PLEASE REQUEST A COPY OF ALL
CONTRACT TERMS AND CONDITIONS
FROM THE CONTRACTOR, IF NOT
PROVIDED INITIALLY.
AVAILABLE PRODUCTS AND/OR
SERVICES
This contract provides for the purchase
and warranty of software, software
maintenance, technical support, training,
installation, software as a service.
Only products from the manufacturer listed
below are available within the scope of this
contract:
x Crowdstrike
UNAVAILABLE PRODUCTS AND/OR
SERVICES
The following products and/or services are
not available under this contract:
x STANDALONE HARDWARE
x CONSULTING
x IMPLEMENTATION
Notice to State Agencies: Software
appliances/hardware products offered
under the Software Publisher’s pricelist are
NOT available under the Software
Licensing Program (SLP) if the same type
of software appliance/hardware products
are currently available under any
mandatory Statewide Contract. State
agencies who want to purchase a software
appliance/hardware product type, other
than what is available through a
mandatory Statewide Contract must submit
an exemption request to the mandatory
Statewide Contract Administrator. For
more information and the required
SOFTWARE LICENSING PROGRAM (SLP PLUS)
EPLUS TECHNOLOGY, INC.
9-21-70-0002C
BUILDING GREEN • BUYING GREEN • WORKING GREEN 4
justification forms regarding the exemption
process, please refer to the following
website:
https://www.dgs.ca.gov/PD/Services/Page-
Content/Procurement-Division-Services-
List-Folder/Request-an-IT-Hardware-
Contract-Exemption. This restriction does
not apply to local governmental agencies.
INSTALLATION SERVICES
x Installation Services can only be
purchased when they are in support of
software purchased under this SLP
PLUS contract.
x Installation Services must not exceed
the total cost of the software.
SOFTWARE MAINTENANCE,
SUBSCRIPTION AND SAAS RENEWALS
Software Maintenance, Subscription and
SaaS renewals shall be fixed at the
agencies prior applicable rates (or lower),
with a 0% uplift (no up-lift) and no
additional increases, fees or charges
added, for the duration of this SLP PLUS
contract.
SERVICE CREDITS
Service credits are acceptable only if they
meet the following requirements:
x Service credits must be used for
training, certifications, or support
and must never expire even when
this contract term ends.
x Unused service credits can be used
for other services such as training,
certification, or support. Example: If
$1,000 is purchased in training
credits but is not fully utilized, the
department may use the remainder
of unused credits for certifications or
support.
ISSUE PURCHASE ORDER TO
Agency purchase orders must be mailed to
the following address, e-mailed, or faxed to
916-251-3980:
ePlus Technology, Inc.
233 Technology Way, Suite 5
Rocklin, CA 95765
Attn: Carrie Verbeke
Agencies with questions regarding
products and/or services may contact the
contractor as follows:
Phone: 916-251-3914
E-mail: [email protected]
SHIPPING INSTRUCTIONS
F.O.B. (Free On Board) Destination
DELIVERY
30 days after receipt of order, or as
negotiated between agency and Contractor
and included in the purchase order.
AGENCY RESPONSIBILITY
Agencies must contact contractors to
obtain copies of the contracts and compare
them for a best value purchasing decision.
Each agency is responsible for its own
contracting program and purchasing
decisions, including use of the SLP PLUS
program and associated outcomes.
This responsibility includes, but is not
necessarily limited to, ensuring the
necessity of the services, securing
appropriate funding, complying with laws
and policies, preparing the purchase order
in a manner that safeguards the State’s
interests, obtaining required approvals, and
documenting compliance with Government
Code 19130.b (3) for outsourcing services.
SOFTWARE LICENSING PROGRAM (SLP PLUS)
EPLUS TECHNOLOGY, INC.
9-21-70-0002C
BUILDING GREEN • BUYING GREEN • WORKING GREEN 5
It is the responsibility of each agency to
consult as applicable with their legal staff
and contracting offices for advice
depending upon the scope or complexity of
the purchase order.
If you do not have legal services available
to you within your agency, the DGS Office
of Legal Services is available to provide
services on a contractual basis.
ORDER REQUIREMENTS AND
MAXIMUM ORDER LIMIT
x Unless otherwise determined by an
individual ordering agency purchasing
authority, no SLP PLUS order may be
executed by a State agency that
exceeds that agency’s purchasing
authority threshold. State agencies with
approved purchasing authority, along
with their dollar thresholds can be
obtained at the List of State
Departments with Approved Purchasing
Authority.
x Agencies must adhere to the detailed
requirements in the State Contracting
Manual (SCM) when using SLP PLUS
contracts. The requirements for the
following bullets are in the SCM, Volume
3, (for IT): If soliciting offers from a
certified DVBE, include the Disabled
Veteran Business Enterprise
Declarations form (Std. 843) in the
Request for Offer. This declaration
must be completed and returned by the
DVBE prime contractor and/or any
DVBE subcontractors. (See the SCM
Volume 3, Chapter 3)
x This is not a bid transaction, so the
small business preference, DVBE
participation goals, protest language,
intents to award, evaluation criteria,
advertising, etc., are not applicable.
x If less than 3 offers are received, State
agencies must document their file with
the reasons why the other suppliers
solicited did not respond with an offer.
x Assess the offers received using best
value methodology, with cost as one of
the criteria.
x Issue a Purchase Order to the selected
contractor.
x For SLP PLUS transactions under
$10,000, only one offer is required if the
State agency can establish and
document that the price is fair and
reasonable. The fair and reasonable
method can only be used for non-
customizable purchases.
Local governments set their own order
limits, and are not bound by the order limits
on the cover page of this contract.
SPLITTING ORDERS
Splitting orders to avoid any monetary
limitations is prohibited.
Do not circumvent normal procurement
methods by splitting purchases into a
series of delegated purchase orders (SAM
3572).
Splitting a project into small projects to
avoid either fiscal or procedural controls is
prohibited (SAM 4819.34).
MINIMUM ORDER LIMITATION
There is no minimum dollar value limitation
on orders placed under this contract.
ORDERING PROCEDURES
1. Order Form
State departments shall use a
Contract/Delegation Purchase Order
(Std. 65) for purchases and services.
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Local governments shall, in lieu of the
State's Purchase Order (Std. 65), use
their own purchase order document.
Electronic copies of the State Standard
Forms can be found at the Office of
State Publishing web site:
http://www.dgs.ca.gov/osp (select
Standard Forms). The site provides
information on the various forms and
use with the Adobe Acrobat Reader.
Beyond the Reader capabilities, Adobe
Acrobat advanced features may be
utilized if you have Adobe Business
Tools or Adobe Acrobat 4.0 installed on
your computer. Direct link to the
Standard Form 65:
(http://www.osp.dgs.ca.gov/pdf/std065.p
df)
2. Purchase Orders
All Ordering Agency purchase order
documents executed under this SLP
PLUS must contain the applicable SLP
PLUS contract number as show on page
1. State Departments:
Std. 65 Purchase Documents –
State departments not transacting
in FI$Cal must use the Purchasing
Authority Purchase Order (Std. 65)
for purchase execution. An
electronic version of the Std. 65 is
available at the DGS-PD website
at http://www.dgs.ca.gov/
pd/Forms.aspx (select Standard
STD Forms).
FI$Cal Purchase Documents –
State departments transacting in
FI$Cal will follow the FI$Cal
procurement and contracting
procedures.
2. Local Governmental Departments:
Local governmental agencies may
use their own purchase document
for purchase execution.
The agency is required to complete and
distribute the order form. For services,
the agency shall modify the information
contained on the order to include the
service period (start and end date), and
the monthly cost (or other intermittent
cost), and any other information
pertinent to the services being provided.
The cost for each line item should be
included in the order, not just system
totals.
The contractor must immediately reject
orders that are not accurate.
Discrepancies are to be negotiated and
incorporated into the order prior to the
products and services being delivered.
3. Service and Delivery after Contract
Expiration
Purchase orders must be issued before
the SLP PLUS contract end term
expires.
Also, purchase order amendments
cannot be issued to add product and
software maintenance if the SLP PLUS
contract end term has expired.
CONTRACT PRICES
Contract prices for products and/or
services are maximums. The ordering
department is encouraged to negotiate
lower prices.
PRODUCT AND PRICING CHANGES
AND/OR UPDATES ARE NOT
AUTHORIZED UNTIL REVIEWED AND
APPROVED BY DGS PROCUREMENT
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DIVISION SOFTWARE LICENSING
PROGRAM.
Said documents are to be sent to the
Department of General Services (DGS)
Procurement Division, Soffware Licensing
Program, 707 Third Street, 2nd Floor, West
Sacramento, CA 95605-2811, Attention
SLP Unit.
CONTRACT EXTENSIONS
The initial term of this SLP contract is 3
years and may be extended for an
additional 2-years, however an amendment
must be issued prior to contract end date.
NOTE: Extensions are optional and are
at the discretion of the state.
SMALL BUSINESS MUST BE
CONSIDERED
Prior to placing orders under the SLP
PLUS, state departments shall, whenever
practicable, first consider offers from small
businesses that have established SLP
PLUS contracts [GC Section 14846(b)].
NOTE: The Department of General
Services auditors will request
substantiation of compliance with this
requirement when department files are
reviewed.
SMALL BUSINESS/DVBE – TRACKING
State departments are able to claim
subcontracting dollars towards their small
business or DVBE goals whenever the
Contractor subcontracts a commercially
useful function to a certified small business
or DVBE. The Contractor will provide the
ordering department with the name of the
small business or DVBE used and the
dollar amount the ordering department can
apply towards its small business or DVBE
goal.
SMALL BUSINESS/DVBE -
SUBCONTRACTING
1. The amount an ordering department
can claim towards achieving its small
business or DVBE goals is the dollar
amount of the subcontract award made
by the Contractor to each small
business or DVBE.
2. The Contractor will provide an ordering
department with the following
information at the time the order is
quoted:
a. The Contractor will state that, as the
prime Contractor, it shall be
responsible for the overall execution
of the fulfillment of the order.
b. The Contractor will indicate to the
ordering department how the order
meets the small business or DVBE
goal, as follows:
x List the name of each company
that is certified by the Office of
Small Business and DVBE
Certification that it intends to
subcontract a commercially
useful function to; and
x Include the small business or
DVBE certification number of
each company listed, and attach
a copy of each certification; and
x Indicate the dollar amount of
each subcontract with a small
business or DVBE that may be
claimed by the ordering
department towards the small
business or DVBE goal; and
x Indicate what commercially
useful function the small
business or DVBE subcontractor
will be providing towards
fulfillment of the order.
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3. The ordering department’s purchase
order must be addressed to the prime
Contractor, and the purchase order
must reference the information provided
by the prime Contractor as outlined
above.
PRODUCTIVE USE REQUIREMENTS
The customer in-use requirement applies
to all procurements of information
technology equipment and software, per
the SCM, Volume 3, Chapter 2, Section
2.B6.2 and SCM, Volume FI$Cal, Chapter
2, Section 2.E3.2.
Each equipment or software component
must be in current operation for a paying
customer and the paying customer must be
external to the contractor’s organization
(not owned by the contractor and not
owning the contractor).
To substantiate compliance with the
Productive Use Requirements, the SLP
PLUS contractor must provide upon
request the name and address of a
customer installation and the name and
telephone number of a contact person.
The elapsed time such equipment or
software must have been in operation is
based upon the importance of the
equipment or software for system
operation and its cost. The following
designates product categories and the
required period of time for equipment or
software operation prior to approval of the
replacement item on SLP PLUS.
Category 1 - Critical Software: Critical
software is software that is required to
control the overall operation of a computer
system or peripheral equipment. Included
in this category are operating systems,
data base management systems, language
interpreters, assemblers and compilers,
communications software, and other
essential system software.
Cost Installation
Final Bid
Submission
More than
$100,000
8 months 6 months
$10,000 up to
$100,000
4 months 3 months
Less than
$10,000
1 month 1 month
Category 2 - All Information Technology
Equipment and Non-Critical Software:
Information technology equipment is
defined in State Administrative Manual
(SAM) § 4819.2.
Cost
Installation
Final Bid
Submission
More than
$100,000
6 months 4 months
$10,000 up
to $100,000
4 months 3 months
Less than
$10,000
1 month 1 month
STATE AND LOCAL GOVERNMENTS
CAN USE THE SLP PLUS
State and local government use of the SLP
PLUS contracts is optional. A local
government is any city, county, special
district or other local governmental body or
corporation, including UC, K-12 schools
and community colleges,
that is empowered to expend public funds.
While the state makes this contract
available, each local government agency
should make its own
determination whether the SLP PLUS is
consistent with their procurement policies
and regulations.
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APPLICABLE CODES, POLICIES AND
GUIDELINES
All California codes, policies and guidelines
are applicable. THE USE OF THE SLP
PLUS DOES NOT REDUCE OR RELIEVE
STATE DEPARTMENTS OF THEIR
RESPONSIBILITY TO MEET STATEWIDE
REQUIREMENTS REGARDING
CONTRACTING OR THE
PROCUREMENT OF GOODS OR
SERVICES. Most procurement and
contract codes, policies, and guidelines are
incorporated into The SLP PLUS contracts.
Notwithstanding this, there is no guarantee
that “every” possible requirement that
pertains to all the different and unique state
processes has been included.
TERMINATION OF SLP PLUS
CONTRACT
1. The State or Contractor may terminate
this SLP PLUS Contract at any time
upon 30 days prior notice.
2. Upon termination or other expiration of
this Contract, each party will assist the
other party in orderly termination of the
Contract and the transfer of all assets,
tangible and intangible, as may
facilitate the orderly, nondisrupted
business continuation of each party.
3. This provision shall not relieve the
Contractor of the obligation to perform
under any purchase order or other
similar ordering document executed
prior to the termination becoming
effective.
STATEWIDE PROCUREMENT
REQUIREMENTS
Departments must carefully review and
adhere to the following Procurement
Requirements, such as:
x SAM Section 4819.41 and 4832
certifications for information technology
procurements and compliance with
policies.
x Services may not be paid for in
advance.
x Departments are required to file with the
Department of Fair Employment and
Housing (DFEH) a Contract Award
Report Std. 16 for each order over
$5,000 within 10 days of award,
including supplements that exceed
$5,000.
x Pursuant to Unemployment Insurance
Code Section 1088.8, state and local
government agencies must report to the
Employment Development Department
(EDD) all payments for services that
equal $600 or more to independent sole
proprietor contractors. See the
contractor's Std. Form 204, Payee Data
Record, in the SLP PLUS contract to
determine sole proprietorship. All
inquiries regarding this subject should
be forwarded to EDD: Technical
questions: 916/651-6945 or Information
and forms: 916/657-0529.
x Annual small business and disabled
veteran reports.
ETHNICITY/RACE/GENDER REPORTING
REQUIREMENT
Effective July 1, 2002, in accordance with
Public Contract Code 10116, state
departments are to capture information on
ethnicity, race, and gender of business
owners (not subcontractors) for all
awarded contracts, including CAL-Card
transactions. Each department is required
to independently report this information to
the Governor and the Legislature on an
annual basis.
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Departments are responsible for
developing their own guidelines and forms
for collecting and reporting this information,
Contractor participation is voluntary.
PAYMENTS AND INVOICES
1. Payment Terms
Payment will be made in accordance
with the provisions of the California
Prompt Payment Act, Government
Code Section 927 et. seq. Unless
expressly exempted by statute, the
Act requires State agencies to pay
properly submitted, undisputed
invoices not more than 45 days after
(i) the date of acceptance of goods or
performance of services; or (ii) receipt
of an undisputed invoice, whichever is
later.
2. Advance Payments
Advance payment is allowed for
services only under limited, narrowly
defined circumstances, e.g. between
specific departments and certain
types of non-profit organizations, or
when paying another government
agency (Government Code (GC) §
11256 – 11263 and 11019).
It is NOT acceptable to pay in
advance, except software
maintenance and license fees, which
are considered a subscription and
may be paid in advance if a provision
addressing payment in advance is
included in the purchase order.
Software warranty upgrades and
extensions may also be paid for in
advance, one time.
3. Payee Data Record (Std. 204)
State Agencies not transacting in
FI$Cal, must obtain a copy of the
Payee Data Record (Std. 204) in
order to process payments. State
Ordering Agencies forward a copy of
the Std. 204 to their accounting
office(s). Without the Std. 204,
payment may be unnecessarily
delayed. State Agencies should
contact the Contractor for copies of
the Payee Data Record
4. DGS Administrative and Incentive
Fees
Orders from State Agencies:
The Department of General Services
(DGS) will bill each State agency
directly an administrative fee for use
of SLP PLUS contracts. The
administrative fee should NOT be
included in the order total, nor
remitted before an invoice is received
from DGS.
5. Credit Card
ePlus Technology, Inc. accepts the
State of California credit card (CAL-
Card).
A Purchasing Authority Purchase
Order (Std. 65) is required even when
the ordering department chooses to
pay the contractor via the CAL-Card.
Also, the DGS administrative fee is
applicable for all SLP PLUS orders to
suppliers not California certified as a
small business.
FEDERAL DEBARMENT
When federal funds are being expended,
the department is required to obtain (retain
in file) a signed “Federal Debarment”
certification from the contractor before the
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purchase order is issued. This
certification is required by the regulations
implementing Executive Order 12549,
Debarment and Suspension, 29 CFR Part
98, Section 98.510, Participants;
responsibilities. The regulations were
published as Part VII of the May 26, 1988
Federal Register (pages 19160-19211).
AMERICANS WITH DISABILITY ACT
(ADA)
(See attachment B)
DGS PROCUREMENT DIVISION
CONTACT AND PHONE NUMBER
Department of General Services
Procurement Division, SLP Unit
707 Third Street, 2nd Floor
West Sacramento, CA 95605-2811
Phone no.:
916/375-4365
Faxination no.: 916/376-6371
Updated 7/2019
ATTACHMENT A
SLP PLUS QUARTERLY BUSINESS ACTIVITY REPORT
Company Name:
Publisher:
For Questions Regarding this Report:
E-mail:
Reporting Calendar Year:
Reporting Quarter: Q1 (January to March)
Q2 (April to June)
Q3 (July to September)
Q4 (October to December)
Check Here if No New Orders for This Quarter F
STATE GOVERNMENT AGENCY PURCHASES
State Agency
Name
Purchase
Order Number
Purchase
Order Date
Agency
Billing Code
Total Dollars
Per Purchase
Order
Agency Contact Agency Address Phone
Number
Total State Agency Dollars Reported for Quarter: $
LOCAL GOVERNMENT AGENCY PURCHASES
Local Government Agency
Name
Purchase Order
Number
Purchase
Order Date
Total Dollars Per
Purchase Order
Agency
Contact Agency Address Phone
Number
Total Local Government Agency Dollars for Quarter: $
1.25% Remitted to DGS (does not apply to CA certified Small Businesses): $
Total of State and Local Government Agency Dollars Reported for this Quarter: $
ATTACHMENT A
SLP PLUS QUARTERLY BUSINESS ACTIVITY REPORT
Procurement Division | State of California | California Government Operations Agency 707 3rd Street, 2ndFloor | West Sacramento, CA 95605 | t 916.375-4400 Instructions for completing the SLP PLUS Quarterly Business Activity Report.
1. Complete the top of the form with the appropriate information for your company.
2. Agency Name - Identify the State agency or Local Government agency that issued the order.
3. Purchase Order Number - Identify the purchase order number (and amendment number if applicable) on the order form. This is not your invoice number. This is the number the State agency or Local Government agency assigns to the order.
4. Purchase Order Date - Identify the date the purchase order was issued, as shown on the order. This is not the date you received, accepted, or invoiced the order.
5. Agency Billing Code - Identify the State agency billing code. This is a five-digit number identified on the upper right hand corner of the Std. 65 purchase order form.
You must identify this number on all purchases made by State of California agencies.
Billing codes are not applicable to Local Government agencies.
6. Total Dollars Per PO - Identify the total dollars of the order excluding tax and freight.
Tax must NOT be included in the quarterly report, even if the agency includes tax on the purchase order. The total dollars per order should indicate the entire purchase order amount (less tax and freight) regardless of when you invoice order, perform services, deliver product, or receive payment.
7. Agency Contact - Identify the ordering agency’s contact person on the purchase order.
8. Agency Address - Identify the ordering agency’s address on the purchase order.
9. Phone Number - Identify the phone number for the ordering agency’s contact person.
10. Total State Sales & Total Local Sales - Separately identify the total State dollars and/or Local Government agency dollars (pre-tax) for all orders placed in quarter.
11. 1.25% Remitted to DGS - Identify 1.25% of the total Local Government agency dollars reported for the quarter.
12. Grand Total - Identify the total of all State and Local Government agency dollars reported for the quarter.
Notes:
x A report is required for each SLP contract each quarter even when there are no new orders for the quarter.
x Quarterly reports are due two weeks after the end of the quarter.
Updated 2/06/2018 14
ATTACHMENT B
ADA NOTICE
Procurement Division (State Department of General Services)
AMERICANS WITH DISABILITIES ACT (ADA) COMPLIANCE
POLICY OF NONDISCRIMINATION ON THE BASIS OF DISABILITY
To meet and carry out compliance with the nondiscrimination requirements of the Americans With Disabilities Act (ADA), it is the policy of the Procurement Division (within the State Department of General Services) to make every effort to ensure that its programs, activities, and services are available to all persons, including persons with disabilities.
For persons with a disability needing a reasonable accommodation to participate in the Procurement process, or for persons having questions regarding reasonable accommodations for the Procurement process, please contact the Procurement Division at (916) 375-4400 (main office); the Procurement Division TTY/TDD (telephone device for the deaf) or California Relay Service numbers which are listed below. You may also contact directly the Procurement Division contact person who is handling this procurement.
IMPORTANT: TO ENSURE THAT WE CAN MEET YOUR NEED, IT IS BEST THAT WE RECEIVE YOUR REQUEST AT LEAST 10 WORKING DAYS
BEFORE THE SCHEDULED EVENT (i.e., MEETING, CONFERENCE,
WORKSHOP, etc.) OR DEADLINE DUE-DATE FOR PROCUREMENT
DOCUMENTS.
The Procurement Division TTY telephone numbers are:
Sacramento Office:
(916) 376-1891
Fullerton Office: (714) 773-2093
The California Relay Service Telephone Numbers are:
Voice: 1-800-735-2922 or 1-888-877-5379
TTY: 1-800-735-2929 or 1-888-877-5378
Speech-to-Speech: 1-800-854-7784