Visalia City Council
June 19, 2023

13.6. remove, alter, or obscure any confidentiality or pr oprietary rights notices (including copyright and trademark notices) of Axon’s or Axon’s licensors on or within Axon Cloud Services; or

13.7. use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material; to store or transmit material in violation of third-party privacy rights; or to store or transmit malicious code.

14. After Termination . Axon will not delete Agency Content for 90 days following termination. There will be no functionality of Axon Cloud Services during these 90 days other than the ability to retrieve Agency Content. Agency will not incur additional fees if Agency downloads Agency Content from Axon Cloud Services during this time. Axon has no obligation to maintain or provide Agency Content after these 90-days and will thereafter, unless legally prohibited, delete all Agency Content. Upon request, Axon will provide written proof that Axon successfully deleted and fully removed all Agency Content from Axon Cloud Services.

15. Post-Termination Assistance. Axon will provide Agency with the same post-termination data retrieval assistance that Axon generally makes available to all customers. Requests for Axon to provide additional assistance in downloading or transferring Agency Content, including requests for Axon’s data egress service, will result in additional fees and Axon will not warrant or guarantee data integrity or readability in the external system.

16. U.S. Government Rights. If Agency is a U.S. Federal department or using Axon Cloud Services on behalf of a U.S. Federal department, Axon Cloud Services is provided as a “commercial item,” “commercial computer software,” “commercial computer software documentation,” and “technical data”, as defined in the Federal Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. If Agency is using Axon Cloud Services on behalf of the U.S. Government and these terms fail to meet the U.S. Government’s needs or are inconsistent in any respect with federal law, Agency will immediately discontinue use of Axon Cloud Services.

17. Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive: Agency Owns Agency Content, Privacy, Storage, Axon Cloud Services Warranty, and Axon Cloud Services Restrictions.

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Axon Customer Experience Improvement Program Appendix

1. Axon Customer Experience Improvement Program (ACEIP) . The ACEIP is designed to accelerate Axon’s development of technology, such as building and supporting automated features, to ultimately increase safety within communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below, Axon, where allowed by law, may make limited use of Agency Content from all of its customers, to provide, develop, improve, and support current and future Axon products (collectively, “ACEIP Purposes”). However, at all times, Axon will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice Information), privacy program, and data governance poli cy, including high industry standards of de-identifying Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier 1 and Tier 2. By default, Agency will be a participant in ACEIP Tier 1. If Agency does not want to participate in ACEIP Tier 1, Agency can revoke its consent at any time. If Agency wants to participate in Tier 2, as detailed below, Agency can check the ACEIP Tier 2 box below. If Agency does not want to participate in ACEIP Tier 2, Agency should leave box unchecked. At any time, Agency may revoke its consent to ACEIP Tier 1, Tier 2, or both Tiers.

2. ACEIP Tier 1.

2.1. When Axon uses Agency Content for the ACEIP Purposes, Axon will extract from Agency Content and may store separately copies of certain s egments or elements of the Agen cy Content (collectively, “ ACEIP Content”). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate, transform or de-identify Agency Content so that t he extracted ACEIP Content is no longer reasonably capable of being associated with, or could reasonably be linked directly or indirectly to a particular individual (“Privacy Preserving Technique(s)”). For illustrative purposes, some examples are described in footnote 11. For clarity, ACEIP Content will still be linked indirectly, with an attribution, to the Agency from which it was extracted. This attribution will be stored separately from the data itself, but is necessary for and will be solely used to enable Axon to identify and delete all ACEIP Content upon Agency request.

Once de-identified, ACEIP Content may then be further modified, analyzed, and used to create derivative works. At any time, Agency may revoke the consent granted herein to Axon to access and use Agency Content for ACEIP Purposes. With in 30 days of receiving the A gency’s request, Axon will no longer access or use Agency Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will also delete any derivative works which may reasonab ly be capable of being associated with, or could reasonably be linked directly or indirectly to Agen cy. In addition, if Axon uses Agency Content for the ACEIP Purposes, upon request, Axon will make available to Agency a list of the specific type of Agency Content being used to generate ACEIP Content, the pur pose of such use, and the retention, privacy preserving extraction technique, and relevant data protection practices applicable to the Agency Content or ACEIP Content (“Use Case”). From time to time, Axon may develop and deploy new Use Cases. At least 30 days prior to authorizing the deployment of any new Use Case, Axon will provide Agency notice (by updating the list of Use Case at https://www.axon.com/aceip and providing Agency with a mechanism to obtain notice of that update or another commercially reasonable method to Agency designated contact) (“New Use Case”).

2.2. Expiration of ACEIP Tier 1 . Agency consent granted herein, w ill expire upon termination of the Agreement. In accordance with section 1.1.1, within 30 days of receiving the Agency’s request, Axon will no longer access or use Agency Content for ACEIP Purposes and will delete ACEIP Content. Axon will also delete any derivative works which may reasonab ly be capable of being associated with, or could reasonably be linked directly or indirectly to Agency.

3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Agency wants to help further improve Axon’s services, Agency may

1 For example; (a) when extracting specific text to improve automated transcription capabilities, text that could be used to directly identify a particular individual would not be extracted, and extracted text would be disassociated from identifying metadata of any speakers, and the extracted text would be split into individual words and aggr egated with other data sources (i ncluding publicly available da ta) to remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b) when extrac ting license plate data to improve Automated License Plate Recognition (ALPR) capabilities, individual license plate characters would be extracted and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source video, such as the vehicle, location, time, and the surrounding environment would also be removed; (c) when extracting audio of potential acoustic events (such as glass breaking or gun shots), very short segments (<1 second) of audio that only contains the likely acoustic events would be extracted and all human utterances would be removed. 1146
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choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Agency Content, in addition to those set forth in Tier 1 abo ve, without the guaranteed deployment of a Privacy Preserving Technique to enable product development, improvement, and support that cannot be accomplished with aggregated, transformed or de-identified data.
☐ Check this box if Agency wants to help further improve Axon’s services by participating in ACEIP Tier 2 in addition to Tier 1. Axon will not enroll Agency into ACEIP Tier 2 until Axon and Agency agree to terms in writing providing for such participation in ACEIP Tier 2.

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Technology Assurance Plan Appendix
If Technology Assurance Plan (“TAP”) or a bundle including TAP is on the Quote, this appendix applies.

1. TAP Warranty . The TAP warranty is an extended warranty that starts at the end of the 1-year hardware limited warranty.

2. Officer Safety Plan. If Agency purchases an Officer Safety Plan (“OSP”), Agency will receive the deliverables detailed in the Quote. Agency must accept delivery of the TASER CEW and accessories as soon as available from Axon.

3. OSP 7 Term. OSP 7 begins on the date specified in the Quote (“OSP 7 Term”).

4. TAP BWC Upgrade. If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency a new Axon body-worn camera (“ BWC Upgrade”) as scheduled in the Quote. If Agency purchased TAP Axon will provide a BWC Upgrade that is the same or like Axon Device, at Axon’s option. Axon makes no guarantee the BWC Upgrade will utilize the same accessories or Axon Dock.

5. TAP Dock Upgrade . If Agency has no outstanding payment obligations and purchased TAP, Axon will provide Agency a new Axon Dock as scheduled in the Quote (“ Dock Upgrade”). Accessories associated with any Dock Upgrades are subject to change at Axon discretion. Dock Upgrades will only include a new Axon Dock bay configuration unless a new Axon Dock core is required for BWC compatibility. If Agency originally purchased a single-bay Axon Dock, the Dock Upgrade will be a single-bay Axon Dock model that is the same or like Axon Device, at Axon’s option. If Agency originally purchased a multi-bay Axon Dock, the Dock Upgrade will be a multi-bay Axon Dock that is the same or like Axon Device, at Axon’s option.

6. Upgrade Delay. Axon may ship the BWC and Dock Upgrades as scheduled in the Quote without prior confirmation from Agency unless the Parties agree in writing otherwise at least 90 days in advance. Axon may ship the final BWC and Dock Upgrade as scheduled in the Quote 60 days before the end of the Subscription Term without prior confirmation from Agency.

7. Upgrade Change. If Agency wants to upgrade Axon Device models from the current Axon Device to an upgraded Axon Device, Agency must pay the price difference between the MSRP for the current Axon Device and the MSRP for the upgraded Axon Device. If the model Agency desires has an MSRP less than the MSRP of the offered BWC Upgrade or Dock Upgrade, Axon will not provide a refund. The MSRP is the MSRP in effect at the time of the upgrade.

8. Return of Original Axon Device . Within 30 days of receiving a BWC or Dock Upgrade, Agency must return the original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon including serial numbers for the destroyed Axon Devices. If Agency does not return or destroy the Axon Devices, Axon will deactivate the serial numbers for the Axon Devices received by Agency.

9. Termination. If Agency’s payment for TAP, OSP, or Axon Evidence is more than 30 days past due, Axon may terminate TAP or OSP. Once TAP or OSP terminates for any reason:

9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given.

9.2. Axon will not and has no obligation to provide the Upgrade Models.

9.3. Agency must make any missed payments due to the termination before Agency may purchase any future TAP or OSP.
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TASER 7 Appendix
This TASER 7 Appendix applies to Agency’s TASER 7, OSP 7, or OSP 7 Plus purchase from Axon, if applicable.

1. Duty Cartridge Replenishment Plan . If the Quote includes “Duty Cartridge Replenishment Plan ”, Agency must purchase the plan for each CEW user. A CEW user includes officers that use a CEW in the line of duty and those that only use a CEW for training. Agency may not resell cartridges received. Axon will only replace cartridges used in the line of duty.

2. Training. If the Quote includes a training voucher, Agency must use the voucher within 1 year of issuance, or the voucher will be void. Axon will issue Agency a voucher annually beginning on the start of the TASER Subscription Term. The voucher has no cash value. Agency cannot exchange it for another device or service. Unless stated in the Quote, the voucher does not include travel expenses and will be Agency’s responsibility. If the Quote includes Axon Online Training or Virtual Reality Content Empathy Development for Autism/Schizophrenia (collectively, “ Training Content”), Agency may access Training Content. Axon will deliver all Training Content electronically.

3. TASER Upgrade. If Agency purchases Axon’s 10-year certification program for Axon’s latest version of its TASER energy weapon (“Certification Program”) and has no outstanding payment obligations as of the beginning of the 6th year of the Certification Program, Agency will qualify for an upgrade to any subsequent version of the Certification Program (“CEW Upgrade”). Agency will receive the CEW Upgrade at no additional cost, only to the extent such subsequent version of the Certification Program includes the same products or features as the Certification Program purchased by Agency. If Agency wants to upgrade to a Cert ification Program that includes additional products or features, Agency will pay the additional cost associated with such products and features. For the avoidance of doubt, Agency is not required to upgrade to any subsequent version of the Certification Program. Axon may ship the CEW Upgrade as scheduled in the Quote without prior confirmation from agency unless the Parties agree in writing otherwise at least 90 days in advance. If necessary to maintain compatibility among Axon Devices, within 30 days of receiving the CEW Upgrade, Agency must, if requested by Axon, return all hardware and related accessories received in connection with the Certification Program to Axon. In such event, Agency must ship batteries via ground shipping or in accordance with federal regulations in place at the time of the return. Axon will pay shipping costs for the return if Agency uses Axon’s RMA process.

4. Extended Warranty. If the Quote includes an extended warranty, the extended warranty coverage period warranty will be for a 5-year term, which includes the hardware manufacturer’s warranty plus the 4-year extended term.

5. Trade-in. If the Quote contains a discount on CEW-related line items, including items related to OSP, then that discount may only be applied as a trade-in credit, and Agency must return used hardware and accessories associated with the discount (“Trade-In Units”) to Axon. Agency must ship batteries via ground shipping. Axon will pay shipping costs of the return. If Axon does not receive Trade-In Units within the timeframe below, Axon will invoice Agency the value of the trade-in credit. Agency may not destroy Trade-In Units and receive a trade-in credit.

Agency Size Days to Return from Start Date of TASER 7 Subscription Less than 100 officers 30 days
100 to 499 officers 90 days
500+ officers 180 days

6. TASER 7 Subscription Term . The TASER 7 Subscription Term for a standalone TASER 7 purchase begins on shipment of the TASER 7 hardware. The TASER 7 Subscription Term for OSP 7 begins on the OSP 7 Start date.

7. Access Rights. Upon Axon granting Agency a TASER 7 Axon Evidence subscription, Agency may access and use Axon Evidence for the storage and management of data from TASER 7 CEW devices during the TASER 7 Subscription Term. Agency may not exceed the number of end users than the Quote specifies.

8. Privacy. Axon will not disclose Agency Content or any information about Agency except as compelled by a court or administrative body or requi red by any law or regulation. Axon will give notice if any disclosure request is received for Agency Content, so Agency may file an objection with the court or administrative body.

9. Termination. If payment for TASER 7 is more than 30 days past due, Axon may terminate Agency’s TASER 7 plan by notifying Agency. Upon termination for any reason, then as of the date of termination:

9.1. TASER 7 extended warranties and access to Training Content will terminate. No refunds will be given. 1149
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9.2. Axon will invoice Agency the remaining MSRP for TA SER 7 products received before termination. If terminating for non-appropriations, Axon will not invoice Agency if Agency returns the CEW, rechargeable battery, holster, dock, core, training suits, and unused cartridges to Axon within 30 days of the date of termination.

9.3. Agency will be responsible for payment of any missed payments due to the termination before being allowed to purchase any future TASER 7 plan.

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Axon Respond Appendix
This Axon Respond Appendix applies to both Axon Respond and Axon Respond Plus, if either is included on the Quote.

1. Axon Respond Subscription Term . If Agency purchases Axon Respond as part of a bundled offering, the Axon Respond subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions Axon Respond to Agency. If Agency purchases Axon Respond as a standalone, the Axon Respond subscription begins the later of the (1) date Axon provisions Axon Respond to Agency, or (2) first day of the month following the Effective Date. The
Axon Respond subscription term will end upon the completion of the Axon Evidence Subscription associated with Axon Respond.

2. Scope of Axon Respond. The scope of Axon Respond is to assist Agency with real-time situational awareness during critical incidents to improve officer safety, effectiveness, and awareness. In the event Agency uses Axon Respond outside this scope, Axon may initiate good-faith discussions with Agency on upgrading Agency’s Axon Respond to better meet Agency’s needs.

3. Axon Body 3 LTE Requirements. Axon Respond is only available and usable with an LTE enabled body-worn camera. Axon is not liable if Agency utilizes the LTE device outside of the coverage area or if the LTE carrier is unavailable. LTE coverage is only available in the United States, including any U.S. territories. Axon may utilize a carrier of Axon’s choice to provide LTE service. Axon may change LTE carriers during the Term without Agency’s consent.

4. Axon Fleet 3 LTE Requirements. Axon Respond is only available and usable with a Fleet 3 system configured with LTE modem and service. Agency is responsible for providing LTE service for the modem. Coverage and availability of LTE service is subject to Agency’s LTE carrier.

5. Axon Respond Service Limitations . Agency acknowledges that LTE service is made available only within the operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a) facilities limitations; (b) transmission limitations caused by atmospheric, terrain, other natural or artificial conditions adversely affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage in a service area and other causes reasonably outside of the carrier’s control such as intentional or negligent acts of third parties that damage or impair the network or di srupt service; or (c) equipment modifications, upgrades, relocations, repairs, and other similar activities necessary for the proper or improved operation of service.

5.1. With re gard to Axon Body 3, Partner networks are m ade available as-is and the carrier makes no warranties or representations as to the availability or quality of r oaming service provided by carrier partners, and the carrier w ill not be liable in any capacity for any er rors, outages, or failures of carrier partner networks. Agency expressly understands and agrees that it has no contractual relationship whatsoever with the underlying wireless service provider or its affiliates or contractors and Agency is not a third-party beneficiary of any agreement between Axon and the underlying carrier.

6. Termination. Upon termination of this Agreement, or if Agency stops paying for Axon Respond or bundles that include Axon Respond, Axon will end Axon Respond services, including any Axon-provided LTE service.

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Axon Virtual Reality Content Terms of Use Appendix
If Virtual Reality is included on the Quote, this Appendix applies.

1. Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software, and contents thereof, provided by Axon to Agency related to virtual reality (collectively, “Virtual Reality Media”).

2. Headsets. Agency may purchase additional virtual reality headsets from Axon. In the event Agency decides to purchase additional virtual reality headsets for use with Virtual Reality Media, Agency must purchase those headsets from Axon.

3. License Restrictions . All licenses will immediately terminate if Agency does not comply with any term of this Agreement. If Agency utilizes more users than stated in this Agreement, Agency must purchase additional Virtual Reality Media licenses from Axon. Agency may not use Virtual Reality Media for any purpose other than as expressly permitted by this Agreement. Agency may not:

3.1. modify, tamper with, repair, or otherwise create derivative works of Virtual Reality Media;

3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source code of Virtual Reality Media, or allow others to do the same;

3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement;

3.4. use trade secret information contained in Virtual Reality Media;

3.5. resell, rent, loan or sublicense Virtual Reality Media;

3.6. access Virtual Reality Media to build a competitive device or service or copy any features, functions, or graphics of Virtual Reality Media; or

3.7. remove, alter, or obscure any confidentiality or pr oprietary rights notices (including copyright and trademark notices) of Axon or Axon’s licensors on or within Virtual Reality Media or any copies of Virtual Reality Media.

4. Privacy. Agency’s use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current version of which is available at https://www.axon.com/legal/axon-virtual-reality-privacy-policy.

5. Termination. Axon may terminate Agency’s license immediately for Agency’s failure to comply with any of the terms in this Agreement.

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Axon Application Programming Interface Appendix
This Appendix applies if Axon’s API Services are included on the Quote.

1. Definitions.

1.1. “ API Client” means the software that acts as the interface between Agency’s computer and the server, which is already developed or to be developed by Agency.

1.2. “ API Interface ” means software implemented by Agency to configure Agency’s independent API Client Software to operate in conjunction with the API Service for Agency’s authorized Use.

1.3. “ Axon Evidence Partner API, API or AXON API ” (collectively “API Service ”) means Axon’s API which provides a programmatic means to access data in Agency’s Axon Evidence account or integrate Agency’s Axon Evidence account with other systems.

1.4. “ Use” means any operation on Agency’s data enabled by the supported API functionality.

2. Purpose and License.

2.1. Agency may use API Service and data made available through API Service, in connection with an API Client developed by Agency. Axon may monitor Agency’s use of API Service to ensure quality, improve Axon devices and services, and verify compliance with this Agreement. Agency agrees to not interfere with such monitoring or obscure from Axon Agency’s use of API Service. Agency will not use API Service for commercial use.

2.2. Axon grants Agency a non-exclusive, non-transferabl e, non-sublicensable, worldwide, revocable right and license during the Term to use API Service, solely for Agency’s Use in connection with Agency’s API Client.

2.3. Axon reserves the right to set limitations on Agency’s use of the API Service, such as a quota on operations, to ensure stability and availability of Axon’s API. Axon will use reasonable efforts to accommodate use beyond the designated limits.

3. Configuration. Agency will work independently to configure Agenc y’s API Client with API Service for Agency’s applicable Use. Agency will be required to provide certain in formation (such as identification or contact details) as part of the registration. Registration information provided to Axon must be accurate. Agency will inform Axon promptly of any updates. Upon Agency’s registration, Axon will provide documentation outlining API Service information.

4. Agency Responsibilities. When using API Service, Agency and its end users may not:

4.1. use API Service in any way other than as expressly permitted under this Agreement;

4.2. use in any way that results in, or could result in, any security breach to Axon;

4.3. perform an action with the intent of introducing any viruses, worms, defect, Trojan horses, malware, or any items of a destructive nature to Axon Devices and Services;

4.4. interfere with, modify, disrupt or disable features or functionality of API Service or the servers or networks providing API Service;

4.5. reverse engineer, decompile, disassemble, or translate or attempt to extract the source code from API Service or any related software;

4.6. create an API Interface that functions substantially the same as API Service and offer it for use by third parties;

4.7. provide use of API Service on a service bureau, r ental or managed services basis or permit other individuals or entities to create links to API Service;

4.8. frame or mirror API Service on any other server, or wireless or Internet-based device;

4.9. make available to a third-party, any token, key, password or other login credentials to API Service;

4.10. take any action or inaction resulting in illegal, unauthorized or improper purposes; or

4.11. disclose Axon’s API manual.

5. API Content . All content related to API Service, other than Agency Content or Agency’s API Client content, is considered Axon’s API Content, including:

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5.2. the resources available within API Service for which Agency takes actions on, such as evidence, cases, users, or reports; and

5.3. the structure of and relationship of API Service resources; and

5.4. the design of API Service, in any part or as a whole.

5.5. Prohibitions on API Content. Neither Agency nor its end users will use API content returned from the API Interface to:

5.6. scrape, build databases, or otherwise create permanent copies of such content, or keep cached copies longer than permitted by the cache header;

5.7. copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or sublicense to any third-party;

5.8. misrepresent the source or ownership; or

5.9. remove, alter, or obscure any confidentiality or pr oprietary rights notices (including copyright and trademark notices).

6. API Updates. Axon may update or modify the API Service from time to time (“ API Update”). Agency is required to implement and use the most current version of API Service and to make any applicable changes to Agency’s API Client required as a result of such API Update. API Updates may adversely affect how Agency’s API Client access or communicate with API Service or the API Interface. Each API Client must contain means for Agency to update API Client to the most current version of API Service. Axon will provide support for 1 year following the release of an API Update for all depreciated API Service versions.

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Axon Channel Services Appendix
This Appendix applies if Agency purchases Axon Channel Service, as set forth on the Quote.

1. Definitions.

1.1. “ Axon Digital Evidence Management System ” means Axon Evidence or Axon Commander, as specified in the attached Channel Services Statement of Work.

1.2. “ Active Channel ” means a third-party system that is continuously communicating with an Axon Digital Evidence Management System.

1.3. “ Inactive Channel” means a third-party system that will hav e a one-time communication to an Axon Digital Evidence Management System.

2. Scope. Agency currently has a third-party system or data repos itory from which Agency desires to share data with Axon Digital Evidence Management. Axon will facilitate the transfer of Agency’s third-party data into an Axon Digital Evidence Management System or the transfer of Agency data out of an Axon Digital Evidence Management System as defined in the Channel Services Statement of Work (“Channel Services SOW”). Channel Services will not delete any Agency Content. Agency is responsible for verifying all necessary data is migrated correctly and retained per Agency policy.

3. Purpose and Use. Agency is responsible for verifying Agency has the right to share data from and provide access to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW. For Active Channels, Agency is responsible for any changes to a third-party system that may affect the functionality of the channel service. Any additional work required for the c ontinuation of the Service may require additional fees. An Axon Field Engineer may require access to Agency’s network and systems to perform the Services described in the Channel Services SOW. Agency is responsible for facilitating this access per all laws and policies applicable to Agency.

4. Project Management. Axon will assign a Project Manager to work closely with Agency’s project manager and project team members and will be responsible for completing the tasks required to meet all contract deliverables on time and budget.

5. Warranty. Axon warrants that it will perform the Channel Services in a good and workmanlike manner.

6. Monitoring. Axon may monitor Agency’s use of Channel Services to ensure quality, improve Axon devices and services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement.

Agency agrees not to interfere with such monitoring or obscure from Axon Agency’s use of channel services.

7. Agency’s Responsibilities. Axon’s successful performance of the Channel Services requires Agency:

7.1. Make available its relevant systems for assessment by Axon (including making these systems available to Axon via remote access);

7.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety and security restrictions imposed by the Agency (incl uding providing security passes or other necessary documentation to Axon representatives performing the Channel Services permitting them to enter and exit Agency premises with laptop personal computers and any other materials needed to perform the Channel Services);

7.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network configuration) for Axon to provide the Channel Services;

7.4. Ensure all appropriate data backups are performed;

7.5. Provide Axon with remote access to the Agency’s network and third-party systems when required for Axon to perform the Channel Services;

7.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services; and

7.7. Ensure the reasonable availability by phone or email of knowledgeable staff, personnel, system administrators, and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon (these contacts are to provide background information and clarification of information required to perform the Channel Services).
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Axon Investigate Appendix
If the Quote includes Axon's On Prem Video Suite known as Axon Investigate, the following appendix shall apply.

1. License Grant. Subject to the terms and conditions specifie d below and upon payment of the applicable fees set forth in the Quote, Axon grants to Agency a nonexclusive, nontransferable license to install, use, and display the Axon Investigate software ("Software") solely for its own internal use only and for no other purpose, for the duration of subscription term set fo rth in the Quote. This Agreement does not grant Agency any right to enhancements or updates, but if such are made available to Agency and obtained by Agency they shall become part of the Software and governed by the terms of this Agreement.

2. Third-Party Licenses. Axon licenses several third-party codecs and applications that are integrated into the Software. Users with an active support contract with Axon are granted access to these additional features. By accepting this agreement, Agency agrees to and understands that an active support contract is required for all of the following features: DNxHD output formats, decoding files via the “fast indexing” method, proprietary file metadata, telephone and email support, and all future updates to the software. If Agency terminates the annual support contract with Axon, the features listed above will be disabled within the Software. It is recommended that users remain on an active support contract to maintain the full functionality of the Software.

3. Restrictions on Use . Agency may not permit any other person to use the Software unless such use is in accordance with the terms of this Agreement. Agency may not modify, translate, reverse engineer, reverse compile, decompile, disassemble or create derivative work s with respect to the Software, except to the extent applicable laws specifically prohibit such restrictions. Agency may not rent, lease, sublicense, grant a security interest in or otherwise transfer Agency’s rights to or to use the Software. Any rights not granted are reserved to Axon.

4. Term. For purchased perpetual Licenses only--excluding Licenses leased for a pre-determined period of time, evaluation licenses, companion licenses, as well as temporary licenses--the license shall be perpetual unless Agency fails to observe any of its terms, in which case it shall terminate immediately , and without additional prior notice. The terms of Paragraphs 1, 2, 3, 5, 6, 8 and9 shall survive termination of this Agreement. For licenses leased for a pre-determined period of time, for evaluation licenses, companion licenses, as well as tem porary licenses, the license is granted for a period beginning at the installation date and for the duration of the evaluation period or temporary period as agreed between Axon and Agency.

5. Title. Axon and its licensors shall have sole and exclusive ownership of all right, title, and interest in and to the Software and all changes, modifications and enhancements thereof (including ownership of all trade secrets and copyrights pertaining thereto), regardless of the form or media in which the original or copies may exist, subject only to the rights and privileges expressly gr anted by Axon. This agreement does not provide Agency with title or ownership of the Software, but only a right of limited use.

6. Copies. The Software is copyrighted under the laws of the United States and international treaty provisions.

Agency may not copy the Software except for backup or archival purposes, and all such copies shall contain all Axon’s notices regarding proprietary rights as contained in the Software as originally provided to Agency. If Agency receives one copy electronically and another copy on media, the copy on media may be used only for archival purposes and this license does not authorize Agency to use the copy of media on an additional server.t

7. Actions Required Upon Termination. Upon termination of the license associated with this Agreement, Agency agrees to destroy all copies of the Software and other text and/or graphical documentation, whether in electronic or printed format, that describe the features, functions and operation of the Software that are provided by Axon to Agency ("Software Documentation"), or return such copies to Axon. Agency agrees that with respect to any copies that may exist with respect to media containi ng regular backups of Agency’s computer or computer system, that Agency shall not access such media for the purpose of recovering the Software or online Software Documentation.

8. Export Controls. None of the Software, Software Documentation or underlying information may be downloaded or otherwise exported, directly or indirectly, without the prior written consent, if required, by the office of Export Administration of the United States , Department of Commerce, nor to an y country to which the U.S. has embargoed goods, to any person on the U.S. treasury Department’s list of Specially Designated Nations or the U.S. Department of Commerce’s Table of Denials.

9. U.S. Government Restricted Rights . The Software and Software Documentat ion are Commercial Computer Software 1156
Master Services and Purchasing Agreement for Agency
Title: Master Services and Purchasing Agreement between Axon and Agency Department: Legal
Version: 15.0
Release Date: 8/31/2022 Page 19 of 19
provided with RESTRICTED RIGHTS under Federal Acquisiti on Regulations and agency supplements to them. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFAR 255.227-7013 et. Seq. or 252.211-7015, or subparagraphs (a) through (d) of the Commercial Computer Software Restricted Rights at FAR 52.227-19, as applicable, or similar clauses in the NASA FAR Supplement. Contractor/manufacturer is Axon Enterprise, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255.

1157

Q-452288-45065.950CM
Issued: 05/19/2023
Quote Expiration:

Estimated Contract Start Date: 09/01/2023
Account Number: 119065
Payment Terms: N30
Delivery Method:

SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Delivery;Invoice-303 S Johnson St

Visalia Police Dept. - CA Chris Morton Dan Ford
303 S Johnson St 303 S Johnson St Phone: +1 2063106165 Phone: (559) 734-8116 Visalia, CA 93291-6135 Visalia, CA 93291-6135 Email: [email protected] Email: [email protected] USA USA Fax: Fax:

Email:

Quote Summary Discount Summary
Program Length 60 Months Average Savings Per Year $112,067.11 TOTAL COST $1,675,636.16
ESTIMATED TOTAL W/ TAX $1,736,487.52 TOTAL SAVINGS $560,335.55

Payment Summary
Date Subtotal Tax Total
Aug 2023 $301,599.55 $11,251.00 $312,850.55
Aug 2024 $326,686.55 $11,692.67 $338,379.22
Aug 2025 $337,607.51 $12,151.89 $349,759.40
Aug 2026 $348,965.18 $12,629.55 $361,594.73
Aug 2027 $360,777.37 $13,126.25 $373,903.62
Total $1,675,636.16 $60,851.36 $1,736,487.52
Axon Enterprise, Inc.
17800 N 85th St.

Scottsdale, Arizona 85255
United States
VAT: 86-0741227
Domestic: (800) 978-2737
International: +1.800.978.2737
1158

Quote Unbundled Price: $2,235,971.71
Quote List Price: $2,083,080.91
Quote Subtotal: $1,675,636.16
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal Item Description Qty Term Unbundled List Price Net Price Subtotal Tax Total Program
OSP7 2021 - OFFICER SAFETY PLAN 7 130 60 $202.76 $183.07 $170.13 $1,327,014.00 $59,796.86 $1,386,810.86 CLASS1UAS AXON AIR, CLASS 1 UAS BUNDLE 4 60 $183.34 $183.34 $0.00 $0.00 $0.00 $0.00 TapHeadset VR Headset TAP Bundle 2 60 $39.81 $41.38 $41.38 $4,965.60 $369.70 $5,335.30 TapTablet VR Tablet TAP Bundle 2 60 $21.94 $23.39 $23.39 $2,806.80 $210.60 $3,017.40 TapHeadset VR Headset TAP Bundle 4 60 $40.01 $41.38 $0.00 $0.00 $0.00 $0.00 A la Carte Hardware
20378 HTC FOCUS 3 VR HEADSET 6 $1,935.00 $0.00 $0.00 $0.00 $0.00 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART
CARRIER 2 $91.25 $0.00 $0.00 $0.00 $0.00
20160 TASER 7 HOLSTER - SAFARILAND, RH+CART
CARRIER 3 $91.25 $0.00 $0.00 $0.00 $0.00
80090 TARGET FRAME, PROFESSIONAL, 27.5 IN. X 75 IN.,
TASER 7 4 $85.55 $0.00 $0.00 $0.00 $0.00
80087 TASER 7 TARGET, CONDUCTIVE, PROFESSIONAL
(RUGGEDIZED) 4 $171.05 $0.00 $0.00 $0.00 $0.00
AB3C AB3 Camera Bundle 130 $749.00 $0.00 $0.00 $0.00 $0.00 AB3MBD AB3 Multi Bay Dock Bundle 17 $1,638.90 $0.00 $0.00 $0.00 $0.00 VRCK VR Controller Kit 2 $2,434.63 $2,789.38 $5,578.76 $474.20 $6,052.96 T7Dock 2021 T7 Dock 2 $1,668.25 $0.00 $0.00 $0.00 $0.00 A la Carte Software
73683 10 GB EVIDENCE.COM A-LA-CART STORAGE 50 60 $0.55 $0.00 $0.00 $0.00 $0.00 100678 INVESTIGATE PRO USB DONGLE 1 $0.00 $0.00 $0.00 $0.00 $0.00 100749 INVESTIGATE PRO DONGLE LICENSE 3 60 $250.00 $0.00 $0.00 $0.00 $0.00 73739 PERFORMANCE LICENSE 130 60 $9.00 $8.33 $64,935.00 $0.00 $64,935.00 100112 AXON AIR, E.COM PILOT DATA LIC 4 60 $30.00 $0.00 $0.00 $0.00 $0.00 100538 FULL VR STANDALONE USER ACCESS 130 60 $20.00 $20.00 $156,000.00 $0.00 $156,000.00 100538 FULL VR STANDALONE USER ACCESS 25 60 $21.70 $17.36 $26,040.00 $0.00 $26,040.00 100112 AXON AIR, E.COM PILOT DATA LIC 10 60 $32.55 $0.00 $0.00 $0.00 $0.00 BasicLicense Basic License Bundle 15 60 $15.00 $13.00 $11,700.00 $0.00 $11,700.00 ProLicense Pro License Bundle 23 60 $39.00 $33.80 $46,644.00 $0.00 $46,644.00 A la Carte Services
80223 INACTIVE CHANNEL ACCESS LICENSE 1 $5,000.00 $0.00 $0.00 $0.00 $0.00 80190 Evidence.com Channel Services 1 $5,000.00 $0.00 $0.00 $0.00 $0.00 73896 STANDARDS IMPLEMENTATION SERVICE 1 $30,000.00 $29,952.00 $29,952.00 $0.00 $29,952.00 20379 VR 1-DAY SERVICE 1 $4,950.00 $0.00 $0.00 $0.00 $0.00 12015 AXON AIR, DRONESENSE IN-PERSON TRAINING 1 $2,500.00 $0.00 $0.00 $0.00 $0.00 Total $1,675,636.16 $60,851.36 $1,736,487.52
1159

Delivery Schedule
Hardware
Bundle Item Description QTY Estimated Delivery Date
2021 - OFFICER SAFETY PLAN 7 20008 TASER 7 HANDLE, YLW, HIGH VISIBILITY (GREEN LASER), CLASS 3R 130 08/01/2023 2021 - OFFICER SAFETY PLAN 7 20008 TASER 7 HANDLE, YLW, HIGH VISIBILITY (GREEN LASER), CLASS 3R 4 08/01/2023 2021 - OFFICER SAFETY PLAN 7 20018 TASER 7 BATTERY PACK, TACTICAL 156 08/01/2023 2021 - OFFICER SAFETY PLAN 7 20050 HOOK-AND-LOOP TRAINING (HALT) SUIT 3 08/01/2023 2021 - OFFICER SAFETY PLAN 7 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 130 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 390 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 260 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 390 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 260 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22177 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, STANDOFF NS 260 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22178 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, CLOSE QUART NS 260 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22179 TASER 7 INERT CARTRIDGE, STANDOFF (3.5-DEGREE) NS 50 08/01/2023 2021 - OFFICER SAFETY PLAN 7 22181 TASER 7 INERT CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 50 08/01/2023 2021 - OFFICER SAFETY PLAN 7 70033 WALL MOUNT BRACKET, ASSY, EVIDENCE.COM DOCK 2 08/01/2023 2021 - OFFICER SAFETY PLAN 7 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 2 08/01/2023 2021 - OFFICER SAFETY PLAN 7 71044 BATTERY, SIGNAL SIDEARM, CR2430 SINGLE PACK 260 08/01/2023 2021 - OFFICER SAFETY PLAN 7 74200 TASER 7 6-BAY DOCK AND CORE 2 08/01/2023 2021 - OFFICER SAFETY PLAN 7 75015 SIGNAL SIDEARM KIT 130 08/01/2023 2021 - OFFICER SAFETY PLAN 7 80087 TASER 7 TARGET, CONDUCTIVE, PROFESSIONAL (RUGGEDIZED) 2 08/01/2023 2021 - OFFICER SAFETY PLAN 7 80090 TARGET FRAME, PROFESSIONAL, 27.5 IN. X 75 IN., TASER 7 2 08/01/2023 AB3 Camera Bundle 11534 USB-C to USB-A CABLE FOR AB3 OR FLEX 2 143 08/01/2023 AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 130 08/01/2023 AB3 Camera Bundle 73202 AXON BODY 3 - NA10 - US - BLK - RAPIDLOCK 4 08/01/2023 AB3 Camera Bundle 74020 MAGNET MOUNT, FLEXIBLE, AXON RAPIDLOCK 143 08/01/2023 AB3 Multi Bay Dock Bundle 70033 WALL MOUNT BRACKET, ASSY, EVIDENCE.COM DOCK 17 08/01/2023 AB3 Multi Bay Dock Bundle 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 17 08/01/2023 AB3 Multi Bay Dock Bundle 74210 AXON BODY 3 - 8 BAY DOCK 17 08/01/2023 VR Controller Kit 100126 AXON VR TACTICAL BAG 2 08/01/2023 VR Controller Kit 100186 HTC FOCUS 3 WRIST TRACKER 4 08/01/2023 VR Controller Kit 20296 VR TABLET 2 08/01/2023
VR Controller Kit 20297 VR TABLET CASE 2 08/01/2023
VR Controller Kit 20298 VR-ENABLED SIRT 115C CONTROLLER 2 08/01/2023 VR Controller Kit 22196 TASER 7 VR CARTRIDGE, STANDOFF (3.5-DEGREE) 4 08/01/2023 VR Controller Kit 22197 TASER 7 VR CARTRIDGE, CLOSE-QUARTERS (12-DEGREE) 4 08/01/2023 A la Carte 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 3 08/01/2023 A la Carte 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 2 08/01/2023 A la Carte 20378 HTC FOCUS 3 VR HEADSET 6 08/01/2023
A la Carte 80087 TASER 7 TARGET, CONDUCTIVE, PROFESSIONAL (RUGGEDIZED) 4 08/01/2023 A la Carte 80090 TARGET FRAME, PROFESSIONAL, 27.5 IN. X 75 IN., TASER 7 4 08/01/2023 2021 T7 Dock 70033 WALL MOUNT BRACKET, ASSY, EVIDENCE.COM DOCK 2 09/01/2023 1160

Hardware
Bundle Item Description QTY Estimated Delivery Date
2021 T7 Dock 71019 NORTH AMER POWER CORD FOR AB3 8-BAY, AB2 1-BAY / 6-BAY DOCK 2 09/01/2023 2021 T7 Dock 74200 TASER 7 6-BAY DOCK AND CORE 2 09/01/2023 2021 - OFFICER SAFETY PLAN 7 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 260 08/01/2024 2021 - OFFICER SAFETY PLAN 7 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 260 08/01/2024 2021 - OFFICER SAFETY PLAN 7 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 260 08/01/2025 2021 - OFFICER SAFETY PLAN 7 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 260 08/01/2025 2021 - OFFICER SAFETY PLAN 7 22177 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, STANDOFF NS 260 08/01/2025 2021 - OFFICER SAFETY PLAN 7 22178 TASER 7 HOOK-AND-LOOP TRN (HALT) CARTRIDGE, CLOSE QUART NS 260 08/01/2025 2021 - OFFICER SAFETY PLAN 7 73309 AXON CAMERA REFRESH ONE 134 02/01/2026 2021 - OFFICER SAFETY PLAN 7 73689 MULTI-BAY BWC DOCK 1ST REFRESH 17 02/01/2026 VR Headset TAP Bundle 20373 VIRTUAL REALITY HEADSET REFRESH ONE 2 02/01/2026 VR Tablet TAP Bundle 100210 VIRTUAL REALITY TABLET REFRESH ONE 2 02/01/2026 VR Headset TAP Bundle 20373 VIRTUAL REALITY HEADSET REFRESH ONE 4 03/01/2026 2021 - OFFICER SAFETY PLAN 7 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 260 08/01/2026 2021 - OFFICER SAFETY PLAN 7 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 260 08/01/2026 2021 - OFFICER SAFETY PLAN 7 22175 TASER 7 LIVE CARTRIDGE, STANDOFF (3.5-DEGREE) NS 260 08/01/2027 2021 - OFFICER SAFETY PLAN 7 22176 TASER 7 LIVE CARTRIDGE, CLOSE QUARTERS (12-DEGREE) NS 260 08/01/2027 2021 - OFFICER SAFETY PLAN 7 73310 AXON CAMERA REFRESH TWO 134 08/01/2028 2021 - OFFICER SAFETY PLAN 7 73688 MULTI-BAY BWC DOCK 2ND REFRESH 17 08/01/2028 Software
Bundle Item Description QTY Estimated Start Date Estimated End Date 2021 - OFFICER SAFETY PLAN 7 20248 TASER 7 EVIDENCE.COM LICENSE 130 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 20248 TASER 7 EVIDENCE.COM LICENSE 2 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 73449 RESPOND DEVICE LICENSE 130 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 73638 STANDARDS ACCESS LICENSE 130 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 73686 EVIDENCE.COM UNLIMITED AXON DEVICE STORAGE 130 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 73746 PROFESSIONAL EVIDENCE.COM LICENSE 130 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 73746 PROFESSIONAL EVIDENCE.COM LICENSE 1 09/01/2023 08/31/2028 AXON AIR, CLASS 1 UAS BUNDLE 100579 AXON AIR, UAS LICENSE (CLASS 1) 4 09/01/2023 08/31/2028 AXON AIR, CLASS 1 UAS BUNDLE 100584 AXON AIR, ADVANCED STREAMING ADD-ON 4 09/01/2023 08/31/2028 AXON AIR, CLASS 1 UAS BUNDLE 100586 AXON AIR, API INTEGRATIONS ADD-ON 4 09/01/2023 08/31/2028 Basic License Bundle 73683 10 GB EVIDENCE.COM A-LA-CART STORAGE 15 09/01/2023 08/31/2028 Basic License Bundle 73840 EVIDENCE.COM BASIC ACCESS LICENSE 15 09/01/2023 08/31/2028 Pro License Bundle 73683 10 GB EVIDENCE.COM A-LA-CART STORAGE 69 09/01/2023 08/31/2028 Pro License Bundle 73746 PROFESSIONAL EVIDENCE.COM LICENSE 23 09/01/2023 08/31/2028 A la Carte 100112 AXON AIR, E.COM PILOT DATA LIC 4 09/01/2023 08/31/2028 A la Carte 100112 AXON AIR, E.COM PILOT DATA LIC 10 09/01/2023 08/31/2028 A la Carte 100538 FULL VR STANDALONE USER ACCESS 130 09/01/2023 08/31/2028 A la Carte 100538 FULL VR STANDALONE USER ACCESS 25 09/01/2023 08/31/2028 A la Carte 100678 INVESTIGATE PRO USB DONGLE 1 09/01/2023 08/31/2028 A la Carte 100749 INVESTIGATE PRO DONGLE LICENSE 3 09/01/2023 08/31/2028 A la Carte 73683 10 GB EVIDENCE.COM A-LA-CART STORAGE 50 09/01/2023 08/31/2028 A la Carte 73739 PERFORMANCE LICENSE 130 09/01/2023 08/31/2028 1161

Services
Bundle Item Description QTY
2021 - OFFICER SAFETY PLAN 7 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20119 TASER 7 MASTER INSTRUCTOR SCHOOL VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20120 TASER 7 INSTRUCTOR COURSE VOUCHER 1 2021 - OFFICER SAFETY PLAN 7 20246 TASER 7 DUTY CARTRIDGE REPLACEMENT ACCESS PROGRAM 130 A la Carte 12015 AXON AIR, DRONESENSE IN-PERSON TRAINING 1 A la Carte 20379 VR 1-DAY SERVICE 1
A la Carte 73896 STANDARDS IMPLEMENTATION SERVICE 1
A la Carte 80190 Evidence.com Channel Services 1
A la Carte 80223 INACTIVE CHANNEL ACCESS LICENSE 1
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date 2021 - OFFICER SAFETY PLAN 7 80464 EXT WARRANTY, CAMERA (TAP) 4 09/01/2023 08/31/2028 2021 - OFFICER SAFETY PLAN 7 80374 EXT WARRANTY, TASER 7 BATTERY PACK 156 08/01/2024 08/31/2028 2021 - OFFICER SAFETY PLAN 7 80395 EXT WARRANTY, TASER 7 HANDLE 130 08/01/2024 08/31/2028 2021 - OFFICER SAFETY PLAN 7 80395 EXT WARRANTY, TASER 7 HANDLE 4 08/01/2024 08/31/2028 2021 - OFFICER SAFETY PLAN 7 80396 EXT WARRANTY, TASER 7 SIX BAY DOCK 2 08/01/2024 08/31/2028 2021 - OFFICER SAFETY PLAN 7 80464 EXT WARRANTY, CAMERA (TAP) 130 08/01/2024 08/31/2028 2021 - OFFICER SAFETY PLAN 7 80465 EXT WARRANTY, MULTI-BAY DOCK (TAP) 17 08/01/2024 08/31/2028 VR Headset TAP Bundle 100197 HTC FOCUS 3 VR HEADSET - WARRANTY 2 08/01/2024 08/31/2028 VR Tablet TAP Bundle 100213 VIRTUAL REALITY TABLET - HARDWARE WARRANTY 2 08/01/2024 08/31/2028 VR Headset TAP Bundle 100197 HTC FOCUS 3 VR HEADSET - WARRANTY 4 09/01/2024 08/31/2028 1162

Payment Details
Aug 2023
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 100112 AXON AIR, E.COM PILOT DATA LIC 4 $0.00 $0.00 $0.00 Year 1 100112 AXON AIR, E.COM PILOT DATA LIC 10 $0.00 $0.00 $0.00 Year 1 100538 FULL VR STANDALONE USER ACCESS 130 $31,200.00 $0.00 $31,200.00 Year 1 100538 FULL VR STANDALONE USER ACCESS 25 $5,208.00 $0.00 $5,208.00 Year 1 100678 INVESTIGATE PRO USB DONGLE 1 $0.00 $0.00 $0.00 Year 1 100749 INVESTIGATE PRO DONGLE LICENSE 3 $0.00 $0.00 $0.00 Year 1 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 3 $0.00 $0.00 $0.00 Year 1 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 2 $0.00 $0.00 $0.00 Year 1 20378 HTC FOCUS 3 VR HEADSET 6 $0.00 $0.00 $0.00 Year 1 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 1 73739 PERFORMANCE LICENSE 130 $11,988.76 $0.00 $11,988.76 Year 1 73896 STANDARDS IMPLEMENTATION SERVICE 1 $5,529.95 $0.00 $5,529.95 Year 1 CLASS1UAS AXON AIR, CLASS 1 UAS BUNDLE 4 $0.00 $0.00 $0.00 Year 1 OSP7 2021 - OFFICER SAFETY PLAN 7 130 $245,002.61 $11,040.10 $256,042.71 Year 1 TapHeadset VR Headset TAP Bundle 2 $993.12 $73.94 $1,067.06 Year 1 TapHeadset VR Headset TAP Bundle 4 $0.00 $0.00 $0.00 Year 1 TapTablet VR Tablet TAP Bundle 2 $561.36 $42.12 $603.48 Year 1 VRCK VR Controller Kit 2 $1,115.75 $94.84 $1,210.59 Invoice Upon Fulfillment 80087 TASER 7 TARGET, CONDUCTIVE, PROFESSIONAL (RUGGEDIZED) 4 $0.00 $0.00 $0.00 Invoice Upon Fulfillment 80090 TARGET FRAME, PROFESSIONAL, 27.5 IN. X 75 IN., TASER 7 4 $0.00 $0.00 $0.00 Invoice Upon Fulfillment AB3C AB3 Camera Bundle 130 $0.00 $0.00 $0.00 Invoice Upon Fulfillment AB3MBD AB3 Multi Bay Dock Bundle 17 $0.00 $0.00 $0.00 Total $301,599.55 $11,251.00 $312,850.55
Sep 2023
Invoice Plan Item Description Qty Subtotal Tax Total
Invoice Upon Fulfillment 12015 AXON AIR, DRONESENSE IN-PERSON TRAINING 1 $0.00 $0.00 $0.00 Invoice Upon Fulfillment 73683 10 GB EVIDENCE.COM A-LA-CART STORAGE 50 $0.00 $0.00 $0.00 Invoice Upon Fulfillment 80190 Evidence.com Channel Services 1 $0.00 $0.00 $0.00 Invoice Upon Fulfillment 80223 INACTIVE CHANNEL ACCESS LICENSE 1 $0.00 $0.00 $0.00 Invoice Upon Fulfillment OSP7 2021 - OFFICER SAFETY PLAN 7 130 $0.00 $0.00 $0.00 Invoice Upon Fulfillment T7Dock 2021 T7 Dock 2 $0.00 $0.00 $0.00 Invoice Upon Fulfillment TapHeadset VR Headset TAP Bundle 2 $0.00 $0.00 $0.00 Invoice Upon Fulfillment TapHeadset VR Headset TAP Bundle 4 $0.00 $0.00 $0.00 Invoice Upon Fulfillment TapTablet VR Tablet TAP Bundle 2 $0.00 $0.00 $0.00 Total $0.00 $0.00 $0.00
Aug 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 100112 AXON AIR, E.COM PILOT DATA LIC 4 $0.00 $0.00 $0.00 Year 2 100112 AXON AIR, E.COM PILOT DATA LIC 10 $0.00 $0.00 $0.00 Year 2 100538 FULL VR STANDALONE USER ACCESS 130 $31,200.00 $0.00 $31,200.00 1163

Aug 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 2 100538 FULL VR STANDALONE USER ACCESS 25 $5,208.00 $0.00 $5,208.00 Year 2 100678 INVESTIGATE PRO USB DONGLE 1 $0.00 $0.00 $0.00 Year 2 100749 INVESTIGATE PRO DONGLE LICENSE 3 $0.00 $0.00 $0.00 Year 2 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 3 $0.00 $0.00 $0.00 Year 2 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 2 $0.00 $0.00 $0.00 Year 2 20378 HTC FOCUS 3 VR HEADSET 6 $0.00 $0.00 $0.00 Year 2 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 2 73739 PERFORMANCE LICENSE 130 $12,468.31 $0.00 $12,468.31 Year 2 73896 STANDARDS IMPLEMENTATION SERVICE 1 $5,751.15 $0.00 $5,751.15 Year 2 BasicLicense Basic License Bundle 15 $2,925.00 $0.00 $2,925.00 Year 2 CLASS1UAS AXON AIR, CLASS 1 UAS BUNDLE 4 $0.00 $0.00 $0.00 Year 2 OSP7 2021 - OFFICER SAFETY PLAN 7 130 $254,802.86 $11,481.77 $266,284.63 Year 2 ProLicense Pro License Bundle 23 $11,661.00 $0.00 $11,661.00 Year 2 TapHeadset VR Headset TAP Bundle 2 $993.12 $73.94 $1,067.06 Year 2 TapHeadset VR Headset TAP Bundle 4 $0.00 $0.00 $0.00 Year 2 TapTablet VR Tablet TAP Bundle 2 $561.36 $42.12 $603.48 Year 2 VRCK VR Controller Kit 2 $1,115.75 $94.84 $1,210.59 Total $326,686.55 $11,692.67 $338,379.22
Aug 2025
Invoice Plan Item Description Qty Subtotal Tax Total
Year 3 100112 AXON AIR, E.COM PILOT DATA LIC 4 $0.00 $0.00 $0.00 Year 3 100112 AXON AIR, E.COM PILOT DATA LIC 10 $0.00 $0.00 $0.00 Year 3 100538 FULL VR STANDALONE USER ACCESS 130 $31,200.00 $0.00 $31,200.00 Year 3 100538 FULL VR STANDALONE USER ACCESS 25 $5,208.00 $0.00 $5,208.00 Year 3 100678 INVESTIGATE PRO USB DONGLE 1 $0.00 $0.00 $0.00 Year 3 100749 INVESTIGATE PRO DONGLE LICENSE 3 $0.00 $0.00 $0.00 Year 3 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 3 $0.00 $0.00 $0.00 Year 3 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 2 $0.00 $0.00 $0.00 Year 3 20378 HTC FOCUS 3 VR HEADSET 6 $0.00 $0.00 $0.00 Year 3 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 3 73739 PERFORMANCE LICENSE 130 $12,967.04 $0.00 $12,967.04 Year 3 73896 STANDARDS IMPLEMENTATION SERVICE 1 $5,981.20 $0.00 $5,981.20 Year 3 BasicLicense Basic License Bundle 15 $2,925.00 $0.00 $2,925.00 Year 3 CLASS1UAS AXON AIR, CLASS 1 UAS BUNDLE 4 $0.00 $0.00 $0.00 Year 3 OSP7 2021 - OFFICER SAFETY PLAN 7 130 $264,995.04 $11,940.99 $276,936.03 Year 3 ProLicense Pro License Bundle 23 $11,661.00 $0.00 $11,661.00 Year 3 TapHeadset VR Headset TAP Bundle 2 $993.12 $73.94 $1,067.06 Year 3 TapHeadset VR Headset TAP Bundle 4 $0.00 $0.00 $0.00 Year 3 TapTablet VR Tablet TAP Bundle 2 $561.36 $42.12 $603.48 Year 3 VRCK VR Controller Kit 2 $1,115.75 $94.84 $1,210.59 Total $337,607.51 $12,151.89 $349,759.40
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Aug 2026
Invoice Plan Item Description Qty Subtotal Tax Total
Year 4 100112 AXON AIR, E.COM PILOT DATA LIC 4 $0.00 $0.00 $0.00 Year 4 100112 AXON AIR, E.COM PILOT DATA LIC 10 $0.00 $0.00 $0.00 Year 4 100538 FULL VR STANDALONE USER ACCESS 130 $31,200.00 $0.00 $31,200.00 Year 4 100538 FULL VR STANDALONE USER ACCESS 25 $5,208.00 $0.00 $5,208.00 Year 4 100678 INVESTIGATE PRO USB DONGLE 1 $0.00 $0.00 $0.00 Year 4 100749 INVESTIGATE PRO DONGLE LICENSE 3 $0.00 $0.00 $0.00 Year 4 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 3 $0.00 $0.00 $0.00 Year 4 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 2 $0.00 $0.00 $0.00 Year 4 20378 HTC FOCUS 3 VR HEADSET 6 $0.00 $0.00 $0.00 Year 4 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 4 73739 PERFORMANCE LICENSE 130 $13,485.73 $0.00 $13,485.73 Year 4 73896 STANDARDS IMPLEMENTATION SERVICE 1 $6,220.44 $0.00 $6,220.44 Year 4 BasicLicense Basic License Bundle 15 $2,925.00 $0.00 $2,925.00 Year 4 CLASS1UAS AXON AIR, CLASS 1 UAS BUNDLE 4 $0.00 $0.00 $0.00 Year 4 OSP7 2021 - OFFICER SAFETY PLAN 7 130 $275,594.78 $12,418.65 $288,013.43 Year 4 ProLicense Pro License Bundle 23 $11,661.00 $0.00 $11,661.00 Year 4 TapHeadset VR Headset TAP Bundle 2 $993.12 $73.94 $1,067.06 Year 4 TapHeadset VR Headset TAP Bundle 4 $0.00 $0.00 $0.00 Year 4 TapTablet VR Tablet TAP Bundle 2 $561.36 $42.12 $603.48 Year 4 VRCK VR Controller Kit 2 $1,115.75 $94.84 $1,210.59 Total $348,965.18 $12,629.55 $361,594.73
Aug 2027
Invoice Plan Item Description Qty Subtotal Tax Total
Year 5 100112 AXON AIR, E.COM PILOT DATA LIC 4 $0.00 $0.00 $0.00 Year 5 100112 AXON AIR, E.COM PILOT DATA LIC 10 $0.00 $0.00 $0.00 Year 5 100538 FULL VR STANDALONE USER ACCESS 130 $31,200.00 $0.00 $31,200.00 Year 5 100538 FULL VR STANDALONE USER ACCESS 25 $5,208.00 $0.00 $5,208.00 Year 5 100678 INVESTIGATE PRO USB DONGLE 1 $0.00 $0.00 $0.00 Year 5 100749 INVESTIGATE PRO DONGLE LICENSE 3 $0.00 $0.00 $0.00 Year 5 20160 TASER 7 HOLSTER - SAFARILAND, RH+CART CARRIER 3 $0.00 $0.00 $0.00 Year 5 20161 TASER 7 HOLSTER - SAFARILAND, LH+CART CARRIER 2 $0.00 $0.00 $0.00 Year 5 20378 HTC FOCUS 3 VR HEADSET 6 $0.00 $0.00 $0.00 Year 5 20379 VR 1-DAY SERVICE 1 $0.00 $0.00 $0.00
Year 5 73739 PERFORMANCE LICENSE 130 $14,025.16 $0.00 $14,025.16 Year 5 73896 STANDARDS IMPLEMENTATION SERVICE 1 $6,469.26 $0.00 $6,469.26 Year 5 BasicLicense Basic License Bundle 15 $2,925.00 $0.00 $2,925.00 Year 5 CLASS1UAS AXON AIR, CLASS 1 UAS BUNDLE 4 $0.00 $0.00 $0.00 Year 5 OSP7 2021 - OFFICER SAFETY PLAN 7 130 $286,618.71 $12,915.35 $299,534.06 Year 5 ProLicense Pro License Bundle 23 $11,661.00 $0.00 $11,661.00 Year 5 TapHeadset VR Headset TAP Bundle 2 $993.12 $73.94 $1,067.06 Year 5 TapHeadset VR Headset TAP Bundle 4 $0.00 $0.00 $0.00 Year 5 TapTablet VR Tablet TAP Bundle 2 $561.36 $42.12 $603.48 Year 5 VRCK VR Controller Kit 2 $1,115.76 $94.84 $1,210.60 Total $360,777.37 $13,126.25 $373,903.62

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Tax is estimated based on rates applicable at date of quote and subject to change at time of invoicing. If a tax exemption certificate should be applied, please submit prior to invoicing.

Standard Terms and Conditions
Axon Enterprise Inc. Sales Terms and Conditions
Axon Master Services and Purchasing Agreement:

This Quote is limited to and conditional upon your acceptance of the provisions set forth herein and Axon’s Master Services and Purchasing Agreement (posted at www.axon.com/legal/sales-terms-and-conditions), as well as the attached Statement of Work (SOW) for Axon Fleet and/or Axon Interview Room purchase, if applicable. In the event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall govern to the extent it includes the products and services being purchased and does not conflict with the Axon Customer Experience Improvement Program Appendix as described below.

ACEIP:

The Axon Customer Experience Improvement Program Appendix, which includes the sharing of de-identified segments of Agency Content with Axon to develop new products and improve your product experience (posted at www.axon.com/legal/sales-terms-and-conditions), is incorporated herein by reference. By signing below, you agree to the terms of the Axon Customer Experience Improvement Program.

Acceptance of Terms:

Any purchase order issued in response to this Quote is subject solely to the above referenced terms and conditions. By signing below, you represent that you are lawfully able to enter into contracts. If you are signing on behalf of an entity (including but not limited to the company, municipality, or government agency for whom you work), you represent to Axon that you have legal authority to bind that entity. If you do not have this authority, please do not sign this Quote. 1166

Exceptions to Standard Terms and Conditions
CEW Trade In Credit is being applied as a Discount to T7 Handles equaling amount of $4,375.00 Exceptions to Standard Terms and Conditions
4% year-over-year inflation is built into Line Item OSP7 which equates to $312,850.55 in Year One, $338,379.22 in Year Two, $349,759.40 in Year Three, $361,594.73 in Year Four, and $373,903.62 in Year Five for a total amount owed of $1,736,487.52 after all applicable taxes.

Exceptions to Standard Terms and Conditions
Discounting for the Amount of Standards Access Service ($30,000) from the OSP7 Bundle, SKU: 73686. \s1\ \d1\
Signature Date Signed
5/19/2023
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ATTENTION
This order may qualify for freight shipping, please fill out the following information.

Who is the receiving contact and what is the contact phone number for this shipment?
What are the receiving hours of operation?
Is a loading dock available for this incoming shipment? If yes, are you able to unload pallets from the trailer or will the driver need to assist with unload?
Do you have a forklift and/or pallet jack to transport pallets into your facility?
Are there any delivery restrictions (no 53' trailers, no box trucks, etc.)?

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STATEMENT OF WORK

FOR THE

IMPLEMENTATION OF

AXON STANDARDS FOR

CITY OF VISALIA

POLICE DEPARTMENT
("SOW” )

Submitted By:

Axon Enterprise, Inc. (Axon)
17800 North 85th Street
Scottsdale, AZ 85255
1170

1. PROJECT OVERVIEW ................................................................................................................................ 1

1.1 SOFTWARE ............................................................................................................................................ 1

1.2 DEFINITIONS ........................................................................................................................................ 1

1.3 OUT OF PROJECT SCOPE ..................................................................................................................... 2

2. PROFESSIONAL SERVICES ....................................................................................................................... 4

2.1 GENERAL ............................................................................................................................................... 4

2.2 REPORTING AND DATASTORE ........................................................................................................... 4

2.3 READINESS ........................................................................................................................................... 4

2.4 TRAINING .............................................................................................................................................. 4

2.5 GO-LIVE ................................................................................................................................................. 6

3. GIS ............................................................................................................................................................. 7

3.1 OVERVIEW............................................................................................................................................. 7

3.2 GIS TERMINOLOGY .............................................................................................................................. 7

3.3 AXON GIS COMPONENTS AND ARCHITECTURE ............................................................................... 9

3.4 GIS REQUEST FLOW ............................................................................................................................. 9

3.5 GIS REQUIRED LAYERS ........................................................................................................................ 9

3.6 GIS OPTIONAL LAYERS ...................................................................................................................... 10

3.7 GIS LAYER EXAMPLES ........................................................................................................................ 10

4. PROJECT MANAGEMENT ....................................................................................................................... 11

4.1 MANAGEMENT RESOURCES ............................................................................................................. 11

4.2 REQUIREMENTS PLANNING ............................................................................................................. 11

4.3 CHANGE CONTROL ........................................................................................................................... 11

4.4 PROJECT METHODOLOGY ................................................................................................................ 11

4.5 MILESTONE COMPLETION REPORT (MCR)...................................................................................... 11

5. AGENCY COMMITMENTS ...................................................................................................................... 13

6. SUPPORT ................................................................................................................................................ 14

7. TERMS AND CONDITIONS .................................................................................................................... 15 ATTACHMENT A – MILESTONE COMPLETION REPORT (MCR) .................................................................. 16 ATTACHMENT B – PROJECT CHANGE ORDER ............................................................................................. 17 1171

Version 1.23 1

1. PROJECT OVERVIEW
Axon Standards is a cloud -native software solution provided as a SaaS subscription.

1.1 SOFTWARE
The software detailed in this SOW includes, but is not limited to, the listed functionality :

AXON

STANDARDS
 Use of Force
 Vehicle Pursuit
 Vehicle Collision
 Internal Complaint
 Attachments
 Restrictions
 Redactions
 Internal Affairs
Investigative Case
Management
 Configurable Forms
and Fields
 Citizen Complaint
 Use of Force Analytics
 Early Intervention (EIS)

1.2 DEFINITIONS

TERM DEFINITION

PARTIES
Agency City of Visalia Police Department who is identified within this SOW End-Users Specific agency groups using the system
Professional Services The services that Axon provides within the scope of this SOW

SYSTEMS
Axon Systems Software solutions and agency-specific integrations developed by Axon CJIS The Federal Bureau of Investigation’s criminal justice information system MDC Mobile data computer – a device associated within a vehicle or other mobile unit
DataStore The database Axon provides allowing the agency to query data Product The software solution being implemented as part of this SOW Production Environment The operational environment where the product is accessed Training Environment The pre-production environment where all Axon-specific development, configuration, FAT, UAT, and training take place
Service Portal An online portal provided by Axon where issues identified are entered and triaged
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PROJECT & MILESTONES
Project Scope of this SOW as defined by the work to be completed described herein Project Change Order (PCO) Change order form outlined in Attachment B to be executed between Axon and the agency if a material change in scope is required for this SOW Milestone Event that constitutes completion of work as listed in Attachment A Milestone Completion Report The report outlined in Attachment A to be executed at key milestones between agency and Axon to approve completion of project phases Requirements Phase Requirements gathering and confirmation occurs during this phase.

Confirmed requirements feed the sprint phase, and sprints are designed around what can and cannot be accomplished given time and resource constraints on both Axon and the agency’s sides.

Configuration Phase Project phase encompassing iterative development through sprints.

Integrations and workflows are developed and deployed during this phase.

The agency forms are also configured during this phase.

Sprint A period during the configuration phase of the project (typically 2-3 weeks) where specific pieces of functionality are built, configured, and delivered.

Sprint Review Signifies the end of the sprint where Axon showcases what was built, configured, and delivered. These items are then deemed ready for FAT and UAT.

Go-Live End-users are activated, and the agency is actively using the product Cutover Successful implementation of interfaces, data conversion, and NIBRS state and federal certification
Third-Party Products and
Services
Software, hardware, and services that are not owned by Axon but are being provided by Axon for this project as listed in Attachment C

ACCEPTANCE
Blocker Issue impacting 50% or more users
Functional Acceptance Testing
(FAT)
Testing the functionality of the system as configured for the agency Integration Acceptance
Testing
Scheduled events for testing of each integration point and associated functionality in collaboration with the agency and the agency’s vendors User Acceptance Testing (UAT) Testing the functionality of the system as configured for the agency from an end-user’s perspective

1.3 OUT OF PROJECT SCOPE
Axon is only responsible for performing the p rofessional services described within this SOW. Any additional professional s ervices that are not defined explicitly by this SOW shall be done so through a Project Change Order. The following are considered outside the scope of this project:
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 Administration, management, or support of any internal city, coun ty, state, federal , or agency IT network or infrastructure  Changes made by the a gency or the a gency ’s vendors after the Interface Requirements Documentation has been accepted
 Third -party products and services costs related to the vendors or agency’s side o f the integration
 Changes made by the agency after configuration is complete 1174

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2. PROFESSIONAL SERVICES

2.1 GENERAL
The a gency provide s a master charge table that Axon loads . Axon provide s the appropriate structure to the a gency.

2.2 REPORTING AND DATASTORE
 Axon configure s and make available to the a gency a read -only MS SQL Data Store containing all field and for m data from the Axon Suite that allows the a gency to utilize available data for reporting and analytical purposes.
 Axon provides the a gency with a data dictionary and/or other appropriate documentation.
 If Axon provide s reports for specific purposes as indicated , it is the responsibility of the a gency to maintain them after Go -Live.

2.3 READINESS
 Axon works in partnership with the a gency to determine readine ss by conducting functional testing and an end -to -end system review. The Axon program manager and the a gency project manager work closely together to plan and execute readiness scenarios.
 Axon conduct s f unctional acceptance testing via use cases approved by Axon and the a gency.
 All issues discovered during and after training are entered into the service portal for triage and follow- up.

2.4 TRAINING
Axon works with the agency to identify the agency trainers receiving instruction on the Axon Records, Standards, and/or Dispatch products.

Axon provides a training guide that outlines the covered topics, intended audience, facility needs, and duration of the training.

FORMAT
Axon provides the agency with all the necessary training materials and digital as sets to facilitate any of the training formats listed below. 1175

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Training sessions are conducted in a n environment containing necessary configurations, forms, and workflows. Any additional training beyond the default method (Tier 1) is subject to adjustments i n pricing. Contact your sales representative for more information.

It is the responsibility of the agency to deliver and update the training materials to include agency policies and procedures.

TIER 1: TRAIN THE TRAINER (DEFAULT)
Axon trains the agency ’s recommended users (no more than 12 depending on the size of the agency) in full system functionality. This is typically the agency’s trainers, or training academy/FTO staff. The agency’s trainers are responsible for training all agency end users. Axon provides all training materials for successful training and assists the agency’s trainers in creating the course and training schedule.

TIER 2: HYBRID TRAINING
Includes everything in Tier 1, and Axon trainers continue to support (on - site or remote) for an additional week to provide support to the agency trainers.

TIER 3: END USER TRAINING
Axo n trains all end users in role -specific system functionality on -site with instructor -led training facilitated by Axon trainers.

SCHEDULE:

The training plan contains an agreed -upon schedule that makes efficient use of time and resources to avoid undue staffing impacts on the agency. Training sessions occur after the User Acceptance Testing has been successfully completed and documented.

 Training sessions provided by Axon are conducted on consecutive weekdays (Tuesday -Friday) during normal business hours (9 am- 6pm with an hour break in between sessions ).

 Training sessions required past the agreed -upon schedule in the training plan, regardless of delivery method, are the
responsibility of the agency, unless agreed upon previously by the project team and training t eam management .


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2.5 GO - LIVE
Axon works in partnership with the a gency to build, coordinate, and execute a Go -Live plan to ensure successful system acceptance . Axon coordinate s the Go -Live event.
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3. GIS

3.1 OVERVIEW
Axon incorporates a multi -tenant, Axon -hosted ArcGIS Enterprise instance for certain GIS functions along with our existing ArcGIS Online solution. This new infrastructure meets our customers’ stringent requirements for high availability GIS data in mission -critical uses.

3.2 GIS TERMINOLOGY
 Feature Layer: A single map layer that can be created from a Map Service or Feature Service , ArcGIS Online or ArcGIS Enterprise portal items, or from an array of client -side features. The layer can be either a spatial (has geographic features) or non- spatial (table).

GIS FUNCTIONS ARCHITECTURE RATIONALE

VECTOR TILE MAPS
ArcGIS Online
(Uses Axon -hosted as
backup)
ArcGIS Online's AWS CloudFront
architecture is fast and reliable

SATELLITE
IMAGERY ArcGIS Online ArcGIS Online's AWS CloudFront
architecture is fast and reliable
ROUTING SERVICE Axon ArcGIS
Enterprise
Axon routing service has higher
availability and offers an SLA

ADDRESS

SUGGESTION

SERVICE
Axon ArcGIS
Enterprise
Axon routing service has lower
latency, higher availability, and
offers an SLA

GEOLOCATION

SERVICES
Axon ArcGIS
Enterprise
Axon routing service has lower
latency, higher availability, and
offers an SLA

CUSTOMER

FEATURE LAYERS
Axon's ArcGIS Online
account
For customers without ArcGIS
Online account, customer
provides layer files to Axon, and
Axon hosts in Axon's ArcGIS
Online account, and owns and
manages layer URL
Customer ArcGIS
Online account
Customer hosts (and controls)
layer content in their own
ArcGIS Online account, and
provides layer URL and an
Access Key to Axon
Axon ArcGIS
Enterprise
(not supported yet)
Customers provides layer files
to Axon, and Axon hosts layers
in Axon's ArcGIS Enterprise
deployment, and owns and
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Version 1.23 8
manages layer URLs.

Axon validate s that the feature
layer is safe to publish and
optimized. See the guide on this
feature for more details.

Customer web server
(not supported yet)
Customer hosts (and controls)
layer content on their own web
server, provides layer URL to
Axon. Axon monitor s customer
web server to assess availability
and make recommendation to
customer about its suitability
for hosting layers in mission
critical applications like CAD
and RMS.

 Geocoding: Also called address geocoding, this is the process of taking a text -bas ed description of a location, such as an address or the name of a place, and returning geographic coordinates, frequently latitude/longitude pair, to identify a location on the Earth's surface.
 Reverse Geocoding: A process that converts geographic coordinates to a description of a location, usually the name of a place or an addressable location. Geocoding relies on a computer representation of address points, the street / road network, together with postal and administrative boundaries.
 Routing: Routing services allow you to perform several types of spatial analysis on transportation networks, such as finding the best route across a city, finding the closest emergency vehicle or facility, identifying a service area around a location, or se rvicing a set of orders with a fleet of vehicles.  Basemaps: Serves as a reference map on which you overlay data from layers and visualize geographic information. An individual basemap can be made of multiple feature, raster, or web layers.
 Geocoder: A web service which provides geocoding information. Customers can define their own and expose them as APIs.

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3.3 AXON GIS COMPONENTS AND

ARCHITECTURE
The ArcGIS Online service does not offer an SLA for many of their components. Because ArcGIS Online does not offer an SLA, Axon cannot ensure consistent performance if an agency opts to use ArcGIS Online for any of its GIS services.

The exception to this is the ArcGIS Online Map Tiles and Satellite Imagery, which are static assets hosted on reliable modern Conte nt Delivery Networks (CDN) by ESRI. By leveraging their CDN -hosted assets, map render time and performance are dramatically improved. However, in the unlikely event that ArcGIS Online map tiles become unavailable, Axon has the ability to switch to a backup copy running on Axon’s servers. Due to the massive size of satellite imagery, Axon currently does not offer a backup copy of the satellite imagery at this time but may consider this for future requests.

When accessing Map Tiles and Satellite Imagery, no customer data (such as addresses or GPS coordinates) are sent to 3rd party services.

3.4 GIS REQUEST FLOW
For Axon to host your feature layers in our ArcGIS Online account, we require two key items:
 A complete set of layer configuration files for each layer as enumerated below, with all files for all layers bundled into a single .zip file  The numbered list describing the stacking order in which the layers should be applied when selected by end users file requirements for Layer Configuration
 Agencies requiring Axon to host their feature layers must send layer files to their Axon representative in a single .zip file with optional internal folder structure. For each layer, agencies should include files as follows:

3.5 GIS REQUIRED LAYERS
 Shapefile (.shp extension) t o represent spatial vector data, including points, lines , and polygons in a map
 Index File (.shx extension) to represent shape index position  dBASE File (.dbf extension) to store attribute data and object IDs

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3.6 GIS OPTIONAL LAYERS
 Projection File (.prj exte nsion) to specify the metadata associated with the shapefiles coordinate and projection system
 XML Metadata File (.xml extension) to represent the metadata associated with the shapefile
 Spatial Index File (.sbn extension) to optimize and speed up spatial queries, used with .sbx files
 Spatial Index File (.sbx extension) to optimize and speed up spatial queries, used with .sbn files
 Code Page File (.cpg extension) to describe the encoding applied to create the shapefile

3.7 GIS LAYER EXAMPLES

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4. PROJECT MANAGEMENT

4.1 MANAGEMENT RESOURCES
Both parties assign a project manager to ensure completion of deliverables.

Axon’s project manager ensure s all team members from Axon and the agency are continually updated on the status of the project.

4.2 REQUIREMENTS PLANNING
All project requirements are documented during the kick -off and discovery phases of the project .

Once the agency and Axon agree on all requirements, Axon’s project manager work s with the a gency’s project manager to develop a project plan for Axon’s implementation.

4.3 CHANGE CONTROL
If any changes in the project cause a material increase or decrease in fees , as determined by Axon, an adjustment in the fe es will be agreed upon between the agency and Axon. All PCO forms must be approved and signed by the a gency authority (Attachment_B ).

The agency acknowledges a proposed change request might have an impact on both scheduling and cost for the project that will be outlined in the PCO form.

4.4 PROJECT METHODOLOGY
Axon utilizes a hybrid approach to project management, utilizing aspects of both Agile and Waterfall methodologies. We use Waterfall for the overall project, with respect to major milestones. We utilize Agile during the configuration and build phases of th e project.

4.5 MILESTONE COMPLETION REPORT (MCR)
Axon submit s an MCR to the agency for approval upon completion of a milestone. Milestone Completion Report included ( Attachment A ).

Upon receivi ng an MCR, the agency has 1 4 calendar days to approve the milestone completion. If the agency has issues related to the milestone completion, the expectation is that the agency respond s in writing to 1182

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Axon with any issues related to the MC R within the 14 calendar -day window.
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5. AGENCY COMMITMENTS
 Ensure the reasonable availability for meetings, phone or email of knowledgeable staff and personnel to provide timely and accurate documentation and information to Axon.
 Identify holidays, non- workdays, or major ev ents that may impact the project.
 Ensure agency desktop , mobile systems , and devices can access the product.
 Make available relevant systems if needed for assessment by Axon (including making these systems available to Axon via remote access , if possible).
 Provide Axon with remote access to the agency’s Axon Evidence account when required.
 The a gency agrees to pay for licenses upon completion of Go - Live.

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6. SUPPORT
 Axon provides on -site Go -Live support the week the agency begins using the software .
 Axon prov ide s updates and enhancements to the product, which the a gency automatically receive s.
 Axon provides the a gency’s end users with access to the help.axon.com support portal to submit and review service tickets.
 Following final acceptance, the agency utilize s Axon support via my.axon.com for any further modifications to the product.  For technical support assistance, the agency may contact a technical support representative at 800 -978 -2737, or via email at [email protected]. Online, email -based support and
remote -location troubleshooting are included on an ongoing basis as part of the agency’s investment in the Axon ecosystem.

Pho ne support is available 24/7.
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7. TERMS AND CONDITIONS
This SOW is governed by the m aster s ervices and purchasing agreement executed by the parties :

AXON ENTERPRISE, INC.

Signature:
_____________________
Name:
_________________________
Title:
_________________________
Date:
_________________________
AGENCY
Signature:
_________________________
Name:
____________________________
Title:
_____________________________
Date:
_____________________________

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ATTACHMENT A – MILESTONE COMPLETION

REPORT (MCR)
By signing for the items in this Milestone Completion Report , I agree that Axon ’s Professional Services Organization has reached the following milestone (s) for the project agreed upon in the SOW between Axon and City of Visalia Poli ce Department :
□ Project kick -off
□ Requirements completion
□ Functional review and completion of configuration
□ User acceptance testing
□ Integrations completion
□ Data conversions completion
□ NIBRS state and federal certification
□ Completion of agency training
□ Go -Live
□ Final acceptance

Date services were completed on:
_________ day of _______________, 20___

Today’s date: ______________

Agency n ame: ______________________________________

Signature: _________________________________________

Printed name: ______________________________________

Title: ______________________________________________

Email: ______________________________________________
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ATTACHMENT B – PROJECT CHANGE ORDER

Date:

Description of change to Axon product or service:

Justification for change:

Effects on schedule:

Effect on project pricing ( attach quote for reduction or increase in costs):

AXON ENTERPRISE, INC.

Signature:
_____________________
Name:
_________________________
Title:
_________________________
Date:
_________________________
AGENCY
Signature:
_________________________
Name:
____________________________
Title:
_____________________________
Date:
_____________________________

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Visalia City Council
Staff Report
Visalia City Council
707 W. Acequia
Visalia, CA 93291
File #: 23-0193 Agenda Date: 6/19/2023 Agenda #: 1.

Agenda Item Wording:

UPCOMING CITY COUNCIL MEETINGS:

Monday, July 17, 2023 at 7:00 p.m. @ 707 W. Acequia
Monday, August 7, 2023 at 7:00 p.m. @ 707 W. Acequia
Note: Meeting dates/times are subject to change, check posted agenda for correct details.

In Compliance with the American Disabilities Act, if you need special assistance to participate in meetings call (559) 713-4512 48-hours in advance of the meeting. For Hearing Impaired - Call (559) 713-4900 (TTY) 48-hours in advance of the scheduled meeting time to request signing services.

Any written materials relating to an item on this agenda submitted to the Council after distribution of the agenda are available for public inspection in the Office of the City Clerk, 220 N. Santa Fe Street, Visalia CA 93292, during normal business hours.

Visalia City Council Printed on 6/16/2023Page 1 of 1
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