Agenda packet — Visalia City Council, August 5, 2024 (part 1 of 6)

Visalia City Council
707 W. Acequia
Visalia, CA 93291
Visalia City Council
Visalia City Council
Meeting Agenda - Final
Mayor Brian Poochigian
Vice Mayor Brett Taylor
Council Member Steve Nelsen
Council Member Emmanuel Hernandez Soto
Council Member Liz Wynn
Monday, August 5, 2024 7:00 PM Council Chambers

ROLL CALL
CALL TO ORDER WORK SESSION - 4:00 PM (Unless otherwise noted)

PUBLIC COMMENTS
Citizens are now invited to comment on issues within the jurisdiction of the Visalia City Council and items listed on the Closed Session agenda. The Council asks that you keep your comments concise and positive. Creative criticism, presented with appropriate courtesy, is welcome. Each speaker will be allowed three minutes, and a timer will notify you when your time is expired. Please begin your comments by stating and spelling your name and providing your city of residence.

WORK SESSION AND ACTION ITEMS (as described)

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1 Visalia City Council Meeting Agenda - Final August 5, 2024

1. New Employee Introductions:

Convention Center:

Niccole Bartleson, Sales Representative
Neighborhood Preservation:

Celeste Parras, Maintenance Service Worker
Cesar Aceves, Maintenance Service Worker
Ryan Spittler, Maintenance Service Worker
Mike Gonzales, Maintenance Service Worker
Police Department:

Christopher Marx, Officer
Samuel Nevarez, Officer
Anthony McGowen, Community Service Officer
Public Works:

2. Little League All Stars - Recognition of Section 7 Champions - Visalia Little League 13-14 Junior All Stars
24-0308

3. Award Contract for Visalia Transit Management, Operations and Maintenance - Authorize the City Manager to award a 5-year base contract to RATP Dev not to exceed $109,000,000, with the option to have five (5) single option years up to ten (10) years, appropriate an additional $6,000,000 from the Transit Operational fund balance, and hear the first reading of Ordinance 24-08 as is required by the City Charter for lease agreements with a duration of longer than five (5) years.
24-0264
ADJOURN TO CLOSED SESSION - 6:00 PM (Or, immediately following Work Session)
CALL TO ORDER REGULAR SESSION - 7:00 PM

PLEDGE OF ALLEGIANCE

INVOCATION
Reverend Ernest Cotta, Christian Faith Fellowship 24-0324

ITEMS OF INTEREST

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2 Visalia City Council Meeting Agenda - Final August 5, 2024

SPECIAL PRESENTATION / RECOGNITION

1. Special recognition of Lori Caccamo, artist of the new City of Visalia logo.
24-0323

PUBLIC COMMENTS
This is the time for people to comment on matters within the jurisdiction of the Visalia City Council. The Council asks that you keep your comments brief and positive. Creative criticism, presented with appropriate courtesy, is welcome.

This is the opportunity to address the Council on any matter of interest, whether on the agenda or not, other than the Consent Calendar.

People may comment one time during the evening for up to three minutes unless additional time is authorized by the Council. Each speaker will be allowed three minutes, and a timer will notify you when your time is expired. Please begin your comments by stating and spelling your name and providing your city of residence.

CONSENT CALENDAR
Consent Calendar items are considered routine and will be enacted in one motion. There will be no separate discussion of these matters unless a request is made by a City Council Member and then the item will be removed from the Consent Calendar to be discussed and voted upon by a separate motion.

1. Authorization to read ordinances by title only. 23-0459

2. Contract Change Order, Fund Appropriation, & License Agreement - Authorize contract amendment for JFS Enterprises, Inc. for increased orchard clearing at the East Side Regional Park, the appropriation of additional funds, and a license agreement with Kaweah Delta Water Conservation District.
24-0266

3. Purchase of Two Ford F-250 Work Trucks with Service Beds and Appropriation of Funds - Authorize the City Manager to award a purchase order to Rush Truck Center of Whittier, CA for an amount not to exceed of $128,169.60 and appropriate an additional $8,200 from the General Fund.
24-0279

4. Purchase of John Deere 344 P-Teir Compact Wheel Loader - Authorize the City Manager to award a purchase order to Lawrence Tractor Co. Inc. for the purchase of a John Deere 344 P-Teir Compact Wheel Loader through the Sourcewell Cooperative contract in the amount of $209,027.93 and authorize an additional appropriation of funds in the amount of $10,000 from the Solid Waste Enterprise Fund 441.
24-0290

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3 Visalia City Council Meeting Agenda - Final August 5, 2024

5. Record Final Map for Sequoia Bend Unit 3 - Request authorization to record the final map for Sequoia Bend, Unit 3 subdivision, located on south side of East Goshen Avenue between North Cain and North Virmargo Street (42 lots); and authorize the annexation of Sequoia Bend Unit 3 into Landscape and Lighting Assessment District No. 22-06 “Sequoia Bend” (Resolution Nos. 2024-44 and 2024-45 required). APN:
098-142-057 and 098-330-006.
24-0291

6. Ordinance Adoption: Second reading and adoption of Ordinance No. 2024-07 for Zoning Text Amendment No. 2024-01, a request by the City of Visalia to amend Visalia Municipal Code Titles 17 (Zoning), 5 (Business Regulations), 8 (Health and Safety), 12 (Streets, Sidewalks and Public Spaces), 16 (Subdivisions), and 18 (Agricultural Land Preservation) based on multiple factors including, but not limited to: changes in state law, errors in existing zoning text, changes in other sections of the Visalia Municipal Code or changes in city procedures, changes in business and/or development trends and activity, citywide.
24-0293

7. Riggin Avenue SCE Pole Relocation Agreement: Authorize the City Manager to execute the Southern California Edison (SCE) Facilities Relocations Agreement for $1,081,000 and adopt Resolution 2024-xx for the Riggin Widening project between Kelsey St to Shirk St.
24-0294

8. Designate Voting Delegate - Authorize and designate Council Member Liz Wynn as the voting delegate for the 2024 League of California Cities Annual Conference and Leslie Caviglia, City Manager and John Lollis, Assistant City Manager as the alternate voting delegates.
24-0295

9. Award a Contract for On-Call Fencing Services - Authorize the City Manager to award an annual contract for On-Call Fencing Services to Ace Fence Company for one year, with 4 one-year optional renewals with an amount not to exceed $80,000 per year, or $400,000 over the life of the contract.
24-0297

10. Award Riggin Avenue Widening Project: Authorize the City Manager to award the construction contract with Cen-Cal Construction for Riggin Ave Widening Mooney Blvd to Conyer St. in the amount of $6,480,000.00; authorize the transfer of Measure R Regional funds; authorize the appropriation of additional Transportation Impact Fee and Measure R Regional funds; and authorize the amendment to the Measure R Supplemental
Agreement.
24-0300

REGULAR ITEMS AND PUBLIC HEARINGS

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4 Visalia City Council Meeting Agenda - Final August 5, 2024 Comments related to regular Items and Public Hearing Items are limited to three minutes per speaker, for a maximum of 30 minutes per item. The Mayor may reasonably limit or extend the public comment period to preserve the Council's interest in conducting efficient, orderly meetings.

1. Cameron Ranch Estates Subdivision Annexation - Public hearing and consideration of the following actions:

1. Adopt Initial Study / Mitigated Negative Declaration No. 2024 -19 for Annexation No. 2024-02 and Cameron Ranch
Estates Tentative Subdivision Map No. 5598 (Resolution No. 2024-41 required); and

2. Initiation of Proceedings for Annexation No. 2024-02, a request by Artemis Partners, LLC to annex 46.01 acres of Residential Low Density land from the County of Tulare to the City Limits of Visalia. Upon annexation the site will be zoned R-1-5 (Single-Family Residential, 5,000 square feet minimum lot area). The property is located on the south side of East Caldwell Avenue between the future South Ben
Maddox Way alignment and South Pinkham Street within
the jurisdiction of the County of Tulare (APNs: 124-010-005 and 124-010-007) (Resolution No. 2024-42 required); and

3. Authorize the detachment from County Service Area No. 1 in accordance with State and County requirements; and

4. Authorize the City Manager to sign and enter into a
Pre-Annexation Agreement.
24-0302

2. Municipal Code Amendment - First Reading of Ordinance 2024-09 amending Chapters 12.32 and 12.52 of the Visalia Municipal Code relating to conduct in City Parks, Recreation Areas and other Public Property.
24-0307

CLOSED SESSION REPORT
ADJOURNMENT: Meeting adjourned to August 12, 2024 at 5:15 p.m.

UPCOMING CITY COUNCIL MEETINGS

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5 Visalia City Council Meeting Agenda - Final August 5, 2024

1. Upcoming City Council Meetings
Monday, August 12, 2024 at 5:15 p.m. @ 707 W. Acequia (Adjourned from August 5, 2024)
Monday, August 19, 2024 at 7:00 p.m. @ 707 W. Acequia
Tuesday, September 3, 2024 at 7:00 p.m. @ 707 W. Acequia (Monday Holiday Schedule)
If you have a disability and require a reasonable accommodation to fully participate in the meeting, please contact Michelle Nicholson, to discuss your accessibility needs: 559-713-4512 or email at [email protected]
<mailto:[email protected]>
24-0113

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6 Visalia City Council
Staff Report
Visalia City Council
707 W. Acequia
Visalia, CA 93291
File #: 24-0276 Agenda Date: 8/5/2024 Agenda #: 1.

Agenda Item Wording:

New Employee Introductions:

Convention Center:

Niccole Bartleson, Sales Representative
Neighborhood Preservation:

Celeste Parras, Maintenance Service Worker
Cesar Aceves, Maintenance Service Worker
Ryan Spittler, Maintenance Service Worker
Mike Gonzales, Maintenance Service Worker
Police Department:

Christopher Marx, Officer
Samuel Nevarez, Officer
Anthony McGowen, Community Service Officer
Public Works:

Landan Neal, Equipment Mechanic
Tim Helgeson, Senior Equipment Mechanic
Jakob Tos, Heavy Equipment Operator
Agustin Morales, Industrial Waste Inspector
Jennifer Flores, Pretreatment Program Coordinator (Promotion) Elsa Wendt, PW Intern
Kali Jones, WWTP Intern
Visalia City Council Page 1 of 1 Printed on 8/2/2024
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Visalia City Council
Staff Report
Visalia City Council
707 W. Acequia
Visalia, CA 93291
File #: 24-0308 Agenda Date: 8/5/2024 Agenda #: 2.

Agenda Item Wording:

Little League All Stars - Recognition of Section 7 Champions - Visalia Little League 13-14 Junior All Stars
Visalia City Council Page 1 of 1 Printed on 8/2/2024
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Visalia City Council
Staff Report
Visalia City Council
707 W. Acequia
Visalia, CA 93291
File #: 24-0264 Agenda Date: 8/5/2024 Agenda #: 3.

Agenda Item Wording:

Award Contract for Visalia Transit Management, Operations and Maintenance - Authorize the City Manager to award a 5-year base contract to RATP Dev not to exceed $109,000,000, with the option to have five (5) single option years up to ten (10) years, appropriate an additional $6,000,000 from the Transit Operational fund balance, and hear the first reading of Ordinance 24-08 as is required by the City Charter for lease agreements with a duration of longer than five (5) years.

Deadline for Action: 8/5/2024
Submitting Department: Administration - Transit Division Contact Name and Phone Number:

Angelina DeRossett, Transit Manager, [email protected] (559) 713-4591, John Lollis, Assistant City Manager, [email protected], (559) 713-4323 Department Recommendation:

Staff recommends that the City Council authorize the City Manager to award a 5-year base contract to RATP Dev not to exceed $109,000,000, with the option to have five (5) single option years up to ten (10) years, appropriate an additional $6,000,000 from the Transit Operational fund balance, and hear the first reading of Ordinance 24-08 as is required by the City Charter for lease agreements with a duration of longer than five (5) years.

Background Discussion:

In the Summer of 2023, the City’s Transit Division began preparing the Request for Proposals (RFP 23-24-14) for Transit Management, Operations and Maintenance in an effort to have a new contract implemented by October 1, 2024. Historically, the Transit Management, Operations and Maintenance Contract is effective October 1st to September 30th of each year.

The RFP was released at the beginning of April 2024. There was an extended questions and answers phase, and the close date of the RFP was also extended through four (4) addendums, to May 21, 2024. Staff received four (4) proposals, including Keolis, MV Transportation, RATP Dev, and WeDriveU. The City’s evaluation committee individually scored the four (4) proposals with Keolis, MV Transportation and RATP Dev being the top three (3) proposers. In-person evaluations were conducted of the top three (3) proposers and RATP Dev was the selected top vendor. RATP Dev was the top proposal for both the proposal evaluation and interview process.

The current Operations and Maintenance Contractor, Transdev (previously First Transit), did not submit a proposal on the RFP.

In accordance with the Federal Transit Administration (FTA) Best Practices Procurement Manual, this RFP process employed the “best value” approach which is defined as follows:
“Best Value describes a competitive, negotiated procurement process in which the recipient Visalia City Council Page 1 of 6 Printed on 8/2/2024
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File #: 24-0264 Agenda Date: 8/5/2024 Agenda #: 3.
“Best Value describes a competitive, negotiated procurement process in which the recipient reserves the right to select the most advantageous offer by evaluating and comparing factors in addition to cost or price such that recipient may acquire technical superiority even if it must pay a premium price.”
During the RFP process, the proposers were evaluated and scored based on merit, but all price proposals remained sealed. Pricing proposals were not opened until a top proposer had been selected.

The City’s evaluation committee consisted of John Lollis, Assistant City Manager for the City of Visalia, Angelina DeRossett, Transit Manager for the City of Visalia, Caleb Bowman, Transit Management Analyst for the City of Visalia, Carmen Quevedo, Transit Financial Analyst for the City of Visalia, Rich Tree, Transportation Director for the City of Porterville and Giancarlo Bruno, Regional Planner for the Tulare County Association of Governments (TCAG).

The evaluation process began on May 22, 2024, and concluded on June 19, 2024, following inperson interviews with the three (3) top proposers. On Monday June 24th, Transit staff, along with John Lollis (Assistant City Manager) and Melody Murch (City Assistant Finance Director) began discussions with RATP Dev regarding their cost proposal. The official Best and Final Offer (BAFO) request was submitted to RATP Dev on Friday, July 12, 2024, with a deadline of Friday, July 19, 2024.

The pricing proposed by RATP Dev in their BAFO for the first five years of this contract is shown below in Table 1: RATP Dev Pricing and Visalia Transit Projections - Years 1-5, as follows:

Table 1: RATP Dev Pricing and Visalia Transit Projections - Years 1-5 Total Combined Main Service Cost Year 1 Year 2 Year 3 Year 4 Year 5 Total Total Fixed Route $ 10,027,049 $ 10,292,184 $ 10,571,979 $ 10,925,943 $ 11,242,147 $ 53,059,302 Total Paratransit Service $ 946,740 $ 1,029,730 $ 1,123,442 $ 1,243,628 $ 1,312,773 $ 5,656,314 Total V‐LINE $ 637,260 $ 673,723 $ 704,350 $ 753,768 $ 1,221,268 $ 3,990,369 Total Sequoia Shuttle $ 1,883,414 $ 1,999,577 $ 2,090,911 $ 1,662,641 $ 1,719,183 $ 9,355,726 Total LOOP $ 23,322$ 23,797$ 24,369$ 25,147$ 25,819$ 122,454 Sub-Total $ 13,517,786 $ 14,019,010 $ 14,515,051 $ 14,611,126 $ 15,521,190 $ 72,184,164 Total Combined Fixed Cost Year 1 Year 2 Year 3 Year 4 Year 5 Total Total Fixed Monthly Rate$ 5,623,754 $ 5,747,575 $ 5,941,693 $ 6,249,402 $ 6,526,710 $ 30,089,134 Startup Cost $ 1,026,602 $ ‐ $ ‐ $ ‐ $ ‐ $ 1,026,602 Sub-Total $ 6,650,356 $ 5,747,575 $ 5,941,693 $ 6,249,402 $ 6,526,710 $ 31,115,736 Total Combined Additional Services and Costs Year 1 Year 2 Year 3 Year 4 Year 5 Total Microtransit $ 1,048,249 $ 1,082,479 $ 1,120,274 $ ‐ $ ‐ $ 3,251,002 Major Component Replacements $ 260,000 $ 260,000 $ 260,000 $ 260,000 $ 260,000 $ 1,300,000 Incentives $ 162,611 $ 167,621 $ 173,038 $ 172,564 $ 184,758 $ 860,593 Sub-Total $ 1,470,861 $ 1,510,100 $ 1,553,312 $ 432,564 $ 444,758 $ 5,411,595 Not to Exceed $ 21,639,003 $ 21,276,685 $ 22,010,057 $ 21,293,092 $ 22,492,659 $ 108,711,495 The Table 1, shown above has three (3) line items that are over and above what’s included in the RATP cost proposal, which are discussed below.

Microtransit:

At the time of the RFP, Transit did not have a set microtransit implementation plan so proposers were Visalia City Council Page 2 of 6 Printed on 8/2/2024
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File #: 24-0264 Agenda Date: 8/5/2024 Agenda #: 3.

At the time of the RFP, Transit did not have a set microtransit implementation plan so proposers were asked to provide only an hourly and mile rate as part of the bid process, whereas all other services were calculated out in the yearly fees based on the miles and hours of the exiting routes. The microtransit service will start as a three-year pilot funded by the Tulare County Association of Governments (TCAG) through SB125 grant funding. This funding request goes before the TCAG Board of Governors at its scheduled meeting on August 19, 2024. TCAG has also budgeted $140,000 for Visalia Transit to hire a consultant to perform a reimagining study. The consultant will use data collected through the microtransit pilot to assist Visalia Transit in creating efficiencies within the existing Fixed Route services and replacing routes with microtransit where beneficial. This will allow staff to utilize existing operations funding to support microtransit where service efficiencies are created and underperforming Fixed Routes are eliminated. The microtransit item will be brought before the City Council later this fall for appropriation of microtransit funds to the operations budget after TCAG Board approval.

Since this is a three year pilot program, table 1 only includes costs for this program in years 1 thru 3.

If this program continues beyond the three years, staff will return to Council to increase the annual contract not to exceed amount.

Major Components:

The major component replacement amount included is an assumption made by Transit staff based on a yearly average. Within this future contract, the current contract, and previous contracts for Transit operations and maintenance, the City is responsible for the replacement of major components (engines, transmissions, differentials etc.) on an as needed basis. Transit assumed $260,000 based on an average from previous years. These major component replacements are reviewed and approved by Transit staff, then paid directly to the contractor (in this case, RATP) and are therefore included in the costs above.

Incentives:

The proposed contract includes an allowance of 1.5% of the total Revenue Service Hour payments, in addition to the contract amount to provide for employee incentive programs for the purpose of improving performance and customer service. This incentive amount is included in the Table 1 Additional Services and Costs section above. This assumption is based upon the total incentives that the contractor could earn from the contract based on meeting specific goals that are outlined within the scope of work. The transit industry standard is to cap incentives at 1.5% as a “not to exceed”.

Facility Lease Information:

Additionally, RATP Dev will be required to lease the Transit-owned Maintenance and Operations facility located at 525 N. Cain Street in Visalia to perform the duties of this contract, and the lease of the facility is specifically included in the contract per Federal Transit regulations. The lease of the facility is include in the service cost and is not broken out separately.

Per the Visalia City Charter, any lease agreement with a duration longer than five (5) years requires the adoption of an Ordinance with two public readings. The second reading must be completed prior to execution of the contract. The first reading will take place on Monday, August 5, 2024, and the second reading will take place on Monday, August 12, 2024. Following the second reading, the Visalia City Council Page 3 of 6 Printed on 8/2/2024
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File #: 24-0264 Agenda Date: 8/5/2024 Agenda #: 3.
contract documents will be ready for signature and execution.

Fiscal Impact:

The contract associated with this agenda item is an ongoing and budgeted annual expense in the 451 Transit Operations Fund. Based upon the $14,863,200 currently budgeted for this contract in the 2024/2025 Fiscal Year budget, Transit will have a shortfall of approximately $6,000,000 within the first contract year that needs to be appropriated from Transit’s fund balance.

The Transit Operational Fund (451) ended the 2023/2024 Fiscal Year with a fund balance of over $40,000,000. This is an estimated number and may change once the 2023/2024 Fiscal Year audit is completed. Many of the funding sources used for Transit operations are provided on a reimbursement basis, and the Transit Fund has built up this large balance to provide cash flow to operate from until annual reimbursements are received. It is estimated that half (up to $20 million) of this balance may be used to supplement funding for the RATP Dev contract award without affecting Transit cash flow. The use of fund balance will allow Transit staff time to evaluate and adjust service levels to bring the cost of this new operations and maintenance contract within the limits of the annual funding received on an ongoing basis.

Transit intends to evaluate the budget and service on a year-by-year basis and make adjustments to the operating budget by creating efficiencies within the bus route service. Service and Route changes require a public process to achieve, and it is estimated that Transit will require up to three (3) years of supplemental funding drawn from fund balance prior to completing these service adjustments. Table 2 below shows a depiction of Transit’s funding sources and uses for this contract, and Transit’s goal is to trim down operations costs within the first three (3) base contract years so that existing operations, along with an estimated $17.4 million of available fund balance dollars pay entirely for the contracted bus service. Beginning in year four (4) of the contract, service levels are expected to stay within the available annual funding limits with no additional use of fund balance. In the meantime, Transit will retain the remainder of the fund balance to be used for operational cash flow.

Description Year 1 Year 2 Year3 Total Years 1-3
Sources:

VT Annual Bus Contract Funding $ 12,245,900 $ 12,222,400 $ 12,234,200 $ 36,702,500 National Park Service Annual Contract 1,508,600 1,510,000 1,511,400 4,530,000 Annual Ticket Sales 1,108,700 1,130,800 1,153,300 3,392,800 TCAG Micro Transit Funding Year 1 1,063,973 1,098,716 1,137,078 3,299,767 Total Funding Available Year 1 15,927,173 15,961,916 16,035,978 47,925,067 Uses (RATP Dev Bid):

Description Year 1 Year 2 Year3 Total Years 1-3
Sources:

Fixed Route Service (10,027,049) (10,292,184) (10,571,979) (30,891,212) Paratransit Service (946,740) (1,029,730) (1,123,442) (3,099,913) V-Line (637,260) (673,723) (704,350) (2,015,333)
Sequoia Shuttle (1,883,414) (1,999,577) (2,090,911) (5,973,902) LOOP (23,322) (23,797) (24,369) (71,488)
Fixed Administration Cost RATP Dev (5,623,754) (5,747,575) (5,941,693) (17,313,022) Startup Cost (Year 1 Only) (1,026,602) - - (1,026,602)
Total Annual Service Bid (20,168,142) (19,766,585) (20,456,744) (60,391,472) Other Uses - Optional and Projected: -
Micro Transit Pilot Year 1 (1,048,249) (1,082,479) (1,120,274) (3,251,002) Major Component Replacement Year 1 (260,000) (260,000) (260,000) (780,000) Maximum Incentive Available Year 1 (162,611) (167,621) (173,038) (503,271) Total Optional and Projected (1,470,861) (1,510,100) (1,553,312) (4,534,273) Net Sources/Uses - Projected Fund Balance Use $ (5,711,830)$ (5,314,769)$ (5,974,079)$ (17,000,678) Table 2: RATP Dev Contract - Summary of Sources and Uses As shown in Table 2 above, the first contract year will require an additional $5.7 million from Transit fund balance. This amount has been rounded up to an estimate of $6.0 million. The $6,000,000 appropriation proposed in this item will be added to the Bus Services and Equipment Repairs budget line items as follows:

Contracts-Bus Service: 4551-55350, $5,929,000
Contract Equipment Repairs: 4551-55390, $71,000
Prior Council Action:
06/04/2018 City Council award of a 5-year base contract to First Transit for Management, Operations and Maintenance.

Other:

N/A
Alternatives:
none
Recommended Motion (and Alternative Motions if expected):

I move to authorize the City Manager to award a 5-year base contract to RATP Dev not to exceed Visalia City Council Page 5 of 6 Printed on 8/2/2024
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File #: 24-0264 Agenda Date: 8/5/2024 Agenda #: 3.

I move to authorize the City Manager to award a 5-year base contract to RATP Dev not to exceed $109,000,000, with the option to have five (5) single option years up to ten (10) years, appropriate $6,000,000 from the Transit fund balance to operational budget funds, and hear the first reading of Ordinance 24-08 as is required by the City Charter for lease agreements with a duration of longer than five (5) years.

Environmental Assessment Status:

N/A
CEQA Review:

N/A
Attachments:

RATP Dev Proposal
Draft Agreement: Exhibit L - National Park Service Cooperative Agreement Draft Agreement: Exhibit M - Liquidated Damages and Incentives Public Notice - RATP Dev Contract Ordinance
Draft Ordinance 24-08
Attachment 3 - Scope of Word as Negotiated
Attachment 6 - RFP 23-24-14 Exhibit F as Negotiated
Contract Agreement
Contract Attachment 1 - City of Visalia RFP 23-24-14
Contract Attachment 4 - Contract Fees & Cost Information 24-0264 Transit Operations and Maintenance RFP 23-24-14 Slideshow Visalia City Council Page 6 of 6 Printed on 8/2/2024
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Cooperative Agreement P23AC00523

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FAMD-1443-005-2023-03
Cooperative Agreement P23AC00523
Between

THE UNITED STATES DEPARTMENT OF THE INTERIOR

NATIONAL PARK SERVICE
AND
THE CITY OF VISALIA, CALIFORNIA (“City” or “Recipient”) Table of Contents
I. LEGAL AUTHORITY .......................................................................................................... 2 II. PROJECT BACKGROUND, PERFORMANCE GOALS, AND OBJECTIVES ................ 2 III. PUBLIC PURPOSE ............................................................................................................... 4 IV. STATEMENT OF WORK .................................................................................................... 4 V. RESPONSIBILITIES OF THE PARTIES ............................................................................ 6 VI. COST-SHARE REQUIREMENT ......................................................................................... 7 VII. PRE-AWARD COSTS .......................................................................................................... 7 VIII. AWARD AND PAYMENT .................................................................................................. 7 IX. REPORTS AND/OR OUTPUTS/OUTCOMES ................................................................... 9 X. AWARD-SPECIFIC TERMS AND CONDITIONS............................................................. 9 XI. STANDARD TERMS AND CONDITIONS ...................................................................... 12

EXHIBIT L
15 Cooperative Agreement P23AC00523

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FAMD-1443-005-2023-03
I. LEGAL AUTHORITY
National Park Service (NPS) enters into this Agreement pursuant to:
54 USC §101702(a), the Secretary of the Interior may enter into a cooperative agreement that involves the transfer of Service appropriated funds to a State, local, or tribal government or other public entity, an educational institution, or a private nonprofit organization to carry out public purposes of a Service program.

II. PROJECT BACKGROUND, PERFORMANCE GOALS, AND OBJECTIVES A. Background
The City is a local government located in California's Central Valley. The City is responsible for the development and maintenance of safe, efficient, economic transportation systems that are cost-effective, energy-efficient, environmentally sound, and responsive to the diverse needs and values of the people of Visalia. Some of the challenges faced by the City and the Sequoia and Kings Canyon National Parks ("Park") include some of the poorest air quality in the nation, increasing visitation and traffic, and a road system that was not originally designed for its current level of use.

The San Joaquin Valley, Tulare County, and the Park are recognized as some of the most polluted areas in the United States with auto emissions being a prominent source of air pollutants. The San Joaquin Valley, west of the Sierra Nevada, is a trap for air pollutants originating in the valley as well as pollutants from the cities along the central California coast that are carried in by prevailing westerly winds. The Clean Air Act and the NPS Organic Act provide mandates for protecting air resources in national parks. In Section 160 of the Clean Air Act, Congress stated that one of the purposes of the Act is to "preserve, protect and enhance the air quality in national parks..." The City and the Park share the common objectives of mitigating traffic congestion and air pollution by providing enhanced public transportation.

The Park has between 1.7 and 1.9 million visitors a year arriving by private vehicles and commercial tour buses, a number that has increased by about 22% since 2007, the first year of the shuttle program. The Generals Highway, a National Register of Historic Places eligible property, is the only road into Sequoia National Park from the south main entrance. This road was originally designed in the 1920's and early 1930's for smaller and fewer vehicles and it is becoming increasingly difficult to maintain proper traffic flow and safety for Park visitors to access and enjoy the world-renowned Giant Forest sequoia grove. The qualities of Generals Highway, paired with the increased visitation, are having an impact on public safety, resource protection, and the ability for visitor demand to be satisfied.

In 2007, a total of 137,576 visitors rode the park shuttle. During the 2019 season of Memorial Day weekend through Labor Day, 940,164 passengers rode the internal shuttle, and 6,175 passengers rode the external shuttle. Assuming an average of three people per personal vehicle, shuttle use reduced private vehicles circulating in the Giant Forest area by 16 Cooperative Agreement P23AC00523

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an estimated 313,388 trips, and the external shuttle equated to 2,058 fewer vehicles entering the park during peak season. Since 2008, the second-year service was offered when 147,556 people rode the internal shuttle, greenhouse gas emissions associated with park visitation have been significantly below what they would have been if all the shuttle riders instead rode in automobiles. Due to steadily increasing ridership up 684% since 2007 — total vehicle miles traveled were reduced by roughly 977,000 in 2019. By comparison, if all park visitors who used the shuttle instead drove their own car, emissions associated with park visitation would have increased. Note that the decrease in overall vehicle miles traveled and emissions reflect increased shuttle ridership, improved fuel efficiency of buses, and decreased emissions from the use of hybrid buses. The proposal to continue to provide a transit system, particularly within the popular Giant Forest area, addresses these issues of air quality, public safety, and visitor enjoyment.

The City operates the Gateway Shuttle, which provides transportation to the Park, outside of this Cooperative Agreement. The City runs this shuttle as a non-profit service, providing unique access to the Park during the months of shuttle operation. This service includes ADAcompliant buses that provide a way to visit the park for people with disabilities. It is subsidized, reasonable-cost transportation for those without vehicles, those with disabilities, and those who do not drive. The Gateway Shuttle service enhances public access to Sequoia and links to the internal shuttle system.

This project will provide transportation services in the Giant Forest area of Sequoia National Park during peak visitation periods. Buses will connect Lodgepole Visitor Center and Campground, Wuksachi Lodge, Dorst Campground, Giant Forest Museum, the General Sherman Tree, Wolverton, Crescent Meadow and Moro Rock. The Park and the City will collaborate in areas of traffic management, visitor information, resource protection, and programs to encourage park visitation by youth and minority groups in gateway communities. Because the shuttle system is paid for by transportation fees collected at entrance stations, shuttle riders will not pay a separate user fee.

B. Performance Goals
• Provide seamless transportation both to and within the park – particularly for visitors with disabilities and those who do not drive;
• Provide visitors access to park attractions at which inadequate parking supply exists (and thus alleviate the need to construct additional parking or redesign historic roadways in sensitive environments);
• Encourage tourism, enhance local economic development, and provide local employment opportunities; and
• Reduce vehicle miles traveled (VMT) and improve air quality C. Project Objective
• Provide a safe and efficient transit system in the Giant Forest area of Sequoia National Park during peak visitation periods (defined in Article IV – Statement of Work). 17 Cooperative Agreement P23AC00523

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III. PUBLIC PURPOSE
The public purpose of this cooperative agreement is to provide a safe and efficient system of transportation within the Park, complimented by seamless service bringing visitors from Visalia to the park via the Gateway Shuttle, to benefit gateway communities and the visiting public.

This shuttle service will:
• Accommodates the needs of those with disabilities, those without cars, and those who prefer not to drive when other options exist;
• Contributes to better air quality in the Central Valley by reducing overall emissions of CO2 and other greenhouse gases associated with private vehicle-based national park tourism;
• Enhances the visitor experience by relieving automobile congestion at key park destinations;
• Enhanced visitor enjoyment by providing much-improved opportunities for visitors to access and enjoy the park's trail system;
• Improves public safety through the reduction of vehicles on the road during the peak summer months;
• Provides seasonal employment opportunities to local students and residents; and • Indirectly benefits future generations by reducing impacts on natural and cultural resources caused by excess automobile traffic.

IV. STATEMENT OF WORK
A. The City will:

1. Collaboratively undertake a project titled "Shuttle Service for the Giant Forest Area in Sequoia National Park" as described throughout this Agreement.

2. Collaborate with NPS staff in training the City's drivers regarding NPS values and the preservation of park resources.

3. Provide all shuttle buses and support vehicles necessary for a shuttle operation within the Giant Forest area that includes the General Sherman Tree, Wuksachi Lodge, Lodgepole, Giant Forest Museum, Moro Rock, Crescent Meadow, Dorst Creek Campground, and Wolverton, during the following times:
a. Summer season from late May to mid-September
i. Approximately 110 days of service from the Thursday before Memorial Day to the Sunday after Labor Day
b. Winter holidays, including:
i. Thanksgiving
a. Four days of service from Thanksgiving Day through the Sunday after Thanksgiving
ii. Christmas Day and New Year’s Day
a. Nine, ten, eleven, or twelve days of service encompassing Christmas Day and New Year’s Day
iii. Martin Luther King Jr. Day Weekend
a. Two days of service on the Saturday and Sunday preceding Martin Luther King Jr. Day
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iv. Presidents Day Weekend
a. Two days of service on the Saturday and Sunday preceding Presidents Day c. Other dates as negotiated annually

4. Provide trained and courteous bus drivers and support staff in sufficient numbers necessary to maintain the shuttle operation, as detailed in the Schedule, Attachment B, within the Park. This will include mechanics, dispatchers, supervisors, and vehicle operators.

5. Provide equipment and supplies in support of shuttle operations. This will include maintenance facility tools and equipment, replacement parts, computer hardware and software, telephones, office equipment and furniture, and any other equipment and supplies necessary for this service.

6. Provide all appropriate communications equipment necessary to monitor the real-time service, ensure quality, and respond to on-vehicle situations and/or emergencies.

7. Provide a Personnel Organizational Chart, Personnel Handbook, Shuttle Fleet description with photos, Communications Equipment Specifications, a Safety Plan, and Quality Assurance Plan by May 1 each year.

8. Within 30 days after seasonal service ends, remove all shuttle-related items in the Maintenance Facility, including the maintenance bay, the office space, and the trailer pads, unless otherwise agreed to by mutual consent.

9. Participate, as appropriate, with the NPS in a wrap-up of the project following the completion of the shuttle service annually.

B. The NPS will:

1. Collaboratively undertake a project titled "Shuttle Service for the Giant Forest Area in Sequoia National Park" as described throughout this Agreement.

2. Provide an office within the Park to conduct administrative services for this shuttle system and one maintenance bay for the buses as well as provide a parking area for buses and shuttle operation employees.

3. Provide fuel and fueling infrastructure. This will include storage facilities for both gasoline and diesel adequate for the daily operational use of the shuttle buses and support vehicles.

4. Design and provide route structures and schedules within the Park. This will include bus stops and other waiting areas.

5. Make available for display or distribution on shuttle buses and at the bus stops promotional and passenger informational materials regarding the Park and its resources.

6. Present educational training to the City regarding the NPS values and preservation of park resources at least once annually.

7. Provide on-site project guidance and orientation and provide all interpretive materials for the City's use in city employee orientation.

8. Provide Park staff or similar who will manage parking, assist queuing visitors with using the shuttle, create and distribute educational materials, and offer interpretive opportunities for visitors at bus stops, waiting areas, and/or on shuttles or in visitor centers. At a minimum, during the summer operating season from May through September, the Accessible Sherman Tree Parking Lot (Lower Sherman) will be staffed daily from 10 am to 4 pm.
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9. Provide a minimum of twelve trailer pads or similar, to be reserved by the park, for the City Sequoia shuttle drivers at the established current rate for use as remote camp during the summer operating season as driver safety and efficiency and driver proximity to service routes. At the City's request, the ATR will request additional pads and, if possible, the NPS will make them available to the City. These pads will be in the Clover Creek, Lodgepole, or Wuksachi areas and will include sewer hookups and electrical service (e.g., hookups, battery solar solutions, etc.)
V. RESPONSIBILITIES OF THE PARTIES
A. The Recipient agrees to:

1. The Recipient shall carry out the Statement of Work in accordance with the terms and conditions stated herein. The Recipient shall adhere to Federal, state, and local laws, regulations, and codes, as applicable.

2. The Recipient agrees to carry out all tasks listed under the Statement of Work.

3. Recipients that issue subawards/subgrants are responsible for ensuring subaward/subgrant compliance with the requirements of 2 CFR 200. The Recipient must provide a list of selected subawardees/subgrantees and associated budgets to the NPS for review prior to making subawards/subgrants.

4. Recipients must select qualified subcontractors and submit documentation to the NPS showing competitive selection or justification for single-source procurement in accordance with 2 CFR 200.318 – 200.327.

B. The NPS agrees to:

1. Monitor and provide Federal oversight of activities performed under this Agreement.

Monitoring and oversight include review and approval of financial status and performance reports, payment requests, and tasks identified below. Additional monitoring activities may include site visits, conference calls, and other on-site or off-site monitoring activities. At the Recipient’s request, NPS may also provide technical assistance to the Recipient in support of the objectives of this agreement.

2. Substantial involvement is defined as significant NPS participation prior to and during the performance of a financial assistance agreement. Substantial involvement is a required component of a cooperative agreement and task agreements written under a master cooperative agreement. The following tasks and activities constitute NPS substantial involvement in this agreement:
a. NPS will employ a program manager (ATR) to work with the City, on-site shuttle supervisor(s), and shuttle drivers to accomplish the work. b. NPS will employ interpretive staff to assist shuttle bus riders at key locations, such as the General Sherman Tree Accessible Parking Lot (Lower Sherman). 20 Cooperative Agreement P23AC00523

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C. The Recipient and NPS, jointly, agree to:

1. Develop and employ together, to the extent practicable, operating procedures and standards to ensure joint accomplishments within the Park. This may include but is not limited to visitor protection and public safety, fire management, administration, public information, interpretation and publications, resource management, signage, and general development of policy.

2. Seek to develop cooperation performance measurements that will ensure service and cost efficiencies.

3. Designate a Joint Liaison committee to work in conjunction for the purposes of discussing and coordinating matters along with resolving substantive issues. This Liaison committee will meet on a quarterly basis to discuss and report to Key Officials as listed in Article V.

VI. COST-SHARE REQUIREMENT
Non-Federal cost-share is not required for this Agreement.

VII. PRE-AWARD COSTS
The Recipient is not authorized to incur costs prior to the award of this Agreement. Costs incurred prior to the award of this agreement are not allowable.

VIII. AWARD AND PAYMENT
A. NPS will provide funding to the Recipient in an amount not to exceed $1,784,123 in accordance with the NPS approved budget. The approved budget detail is incorporated herein. Any award beyond the current fiscal year is subject to the availability of funds.

Acceptance of a Federal financial assistance award from the Department of the Interior carries with it the responsibility to be aware of and comply with, the terms and conditions within this award document. Acceptance is defined as the start of work, drawing down funds, or accepting the award via electronic means.

B. Recipient shall request payment as applicable in accordance with the following:

1. Method of Payment. Payment will be made by advance and/or reimbursement through the Department of Treasury’s Automated Standard Application for Payments (ASAP) system.

2. Requesting Advances. Requests for advances must be submitted via the ASAP system.

Requests may be submitted as frequently as required to meet the needs of the Financial Assistance (FA) Recipient to disburse funds for the Federal share of project costs. If feasible, each request should be timed so that payment is received on the same day that the funds are dispersed for direct project costs and/or the proportionate share of any 21 Cooperative Agreement P23AC00523

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allowable indirect costs. If same–day transfers are not feasible, advance payments must be as close to actual disbursements as administratively feasible.

3. Requesting Reimbursement. Requests for reimbursements must be submitted via the ASAP system. Requests for reimbursement should coincide with normal billing patterns.

Each request must be limited to the amount of disbursements made for the Federal share of direct project costs and the proportionate share of allowable indirect costs incurred during that billing period.

4. Adjusting Payment Requests for Available Cash. Funds that are available from repayments to, and interest earned on, a revolving fund, program income, rebates, refunds, contract settlements, audit recoveries, credits, discounts, and interest earned on any of those funds must be disbursed before requesting additional cash payments.

5. Bank Accounts. All payments are made through electronic funds transfer to the bank account identified in the ASAP system by the FA Recipient.

6. Supporting Documents and Agency Approval of Payments. Additional supporting documentation and prior NPS approval of payments may be required when/if a FA Recipient is determined to be “high risk” or has performance issues. If prior Agency payment approval is in effect for an award, the ASAP system will notify the FA Recipient when they submit a request for payment. The Recipient must then notify the NPS Financial Assistance Awarding Officer that a payment request has been submitted.

The NPS AO may request additional information from the Recipient to support the payment request prior to approving the release of funds, as deemed necessary. The FA Recipient is required to comply with these requests. Supporting documents may include invoices, copies of contracts, vendor quotes, and other expenditure explanations that justify the reimbursement requests.

C. Any award beyond the current fiscal year is subject to availability of funds; funds may be provided in subsequent fiscal years if project work is satisfactory, and funding is available.

D. Expenses charged against awards under the Agreement may not be incurred prior to the beginning of the Agreement and may be incurred only as necessary to carry out the approved objectives, scope of work and budget with prior approval from the NPS AO. The Recipient shall not incur costs or obligate funds for any purpose pertaining to the operation of the project, program, or activities beyond the expiration date stipulated in the award.

E. Any non–Federal share, whether in cash or in–kind, is expected to be paid out at the same general rate as the Federal share. Exceptions to this requirement may be granted by the AO based on sufficient documentation demonstrating previously determined plans for or later commitment of cash or in–kind contributions. In any case, the Recipient must meet their cost share commitment over the life of the award.
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IX. REPORTS AND/OR OUTPUTS/OUTCOMES
A. Refer to the second page of the Notice of Award document for FFR frequency and due dates.

Performance reports are also required at the same reporting frequency and due dates as the FFR. Reports must be submitted through the Grant Solutions “Manage Reports” functionality.

B. A final Performance Report and a final FFR will be due 120 days after the end-date of the Term of Agreement. If the recipient does not submit the final report before the required due date, NPS is required to submit a finding of non-compliance to the Federal Awardee Performance and Integrity Information System (FAPIIS). Each report shall be submitted as described above.

C. The Secretary of the Interior and the Comptroller General of the United States, or their duly authorized representatives, will have access, for the purpose of financial or programmatic review and examination, to any books, documents, papers, and records that are pertinent to the Agreement at all reasonable times during the period of retention in accordance with 2 CFR 200.334 Retention Requirements for Records.

D. Description of Deliverables/Project Products:

Timely updates from the City to the Park is required to facilitate the management of all aspects of the shuttle service, including staffing levels and deployment of the traffic management team, and to inform the Park of evolving issues that may require work by staff in visitor protection and public safety, fire management, administration, public information, interpretation and publications, resource management, signage, and general development of policy. Interim reports shall include:
• Ridership statistics of both internal and external shuttles for the reporting period. • Annual miles traveled by shuttles and the fuel efficiency by vehicle type (e.g., diesel, gas, hybrid).
• The Park will track and store diesel and gas utilization by shuttle vehicles with which to calculate emissions statistics.

Annual and data reporting should not be considered adequate for reporting issues arising that affect shuttle services during the operating season, such as problems with drivers or NPS staff, problems with safety or traffic flow in and around shuttle stops and at key intersections; and any problems that elicit significant visitor complaints to shuttle drivers or to city employees. Such issues will be reported as soon as they are known to the ATR.

X. AWARD SPECIFIC TERMS AND CONDITIONS
A. INSURANCE AND LIABILITY.

1. Insurance. The Recipient shall be required to (1) obtain liability insurance or (2) demonstrate present financial resources in an amount determined sufficient by the Government to cover claims brought by third parties for death, bodily injury, property 23 Cooperative Agreement P23AC00523

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damage, or other loss resulting from one or more identified activities carried out in connection with this Agreement.

2. Insured. The Federal Government shall be named as an additional insured under the Recipient's insurance policy.

3. Indemnification. The Recipient hereby agrees to indemnify the Federal government and NPS from any act or omission of the Recipient, its officers, employees, or (members, participants, agents, representatives, agents as appropriate), (1) against third party claims for damages arising from one or more identified activities carried out in connection with this Agreement and (2) for damage or loss to government property resulting from such an activity. This obligation shall survive the termination of this Agreement. a. To purchase public and employee liability insurance at its own expense from a responsible company or companies with a minimum limitation of one million dollars ($1,000,000) per person for any one claim, and an aggregate limitation of three million dollars ($3,000,000) for any number of claims arising from any one incident.

The policies shall name the United States as an additional insured, shall specify that the insured shall have no right of subrogation against the United States for payments of any premiums or deductibles due thereunder, and shall specify that the insurance shall be assumed by, be for the account of, and be at the insured's sole risk. Prior to beginning the work authorized herein, the Recipient shall provide the NPS with confirmation of such insurance coverage.
b. To pay the United States the full value for all damage to the lands or other property of the United States caused by the Recipient, its officers, employees, or representatives. c. To provide workers' compensation protection to the Recipient, its officers, employees, and representatives.
d. To cooperate with NPS in the investigation and defense of any claims that may be filed with NPS arising out of the activities of the Recipient, its agents, and employees. e. In the event of damage to or destruction of the buildings and facilities assigned for the use of the Recipient in whole or in part by any cause whatsoever, nothing herein contained shall be deemed to require NPS to replace or repair the buildings or facilities. If NPS determines in writing, after consultation with the Recipient that damage to the buildings or portions thereof renders such buildings unsuitable for continued use by the Recipient, NPS shall assume sole control over such buildings or portions thereof If the buildings or facilities rendered unsuitable for use are essential for conducting operations authorized under this Agreement, then failure to substitute and assign other facilities acceptable to the Recipient will constitute termination of this Agreement by NPS.

4. Flow–down: For the purposes of this clause, "Recipient" includes such sub–recipients, contractors, or subcontractors as, in the judgment of the Recipient and subject to the Government's determination of sufficiency, have sufficient resources and/or maintain adequate and appropriate insurance to achieve the purposes of this clause.

B. ATTACHMENTS.
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Attachment A. Budget
Attachment B. Schedule
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XI. STANDARD TERMS AND CONDITIONS

1. DEPARTMENT OF INTERIOR STANDARD TERMS AND CONDITIONS, 2 CFR 200, 2 CFR 1402
Recipients must comply with all applicable federal statutes, regulations, executive orders (EOs), Office of Management and Budget (OMB) circulars. Any inconsistency or conflict in Standard Terms and Conditions, Program-Specific Terms and Conditions, and any Special Award Conditions of this Award will be resolved according to the following order of precedence: federal laws, Executive Orders, federal regulations, applicable notices published in the Federal Register, OMB circulars, Treasury’s Standard Terms and Conditions, Program-Specific Terms and Conditions, and any Special Award Conditions.

DOI terms and regulatory requirements located at:
• https://www.doi.gov/grants/doi-standard-terms-and-conditions • eCFR :: 2 CFR Part 200 -- Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards
• eCFR :: 2 CFR Part 1402 -- Financial Assistance Interior Regulation, Supplementing the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards

2. APPROVED INDIRECT RATE
Indirect costs must be charged consistently in accordance with the approved project budget, which is incorporated into this award as an attachment. In the case of a Master Cooperative agreement, indirect costs will be incorporated at the Task Agreement level. If the recipient has a Federally approved indirect rate, it is the responsibility of the Recipient to work with their cognizant agency in a timely manner to avoid the expiration of the Federally negotiated rate. If the Recipient has never had a Federally approved negotiated indirect rate, they may utilize a 10% de minimus rate per 2 CFR 200.414.

3. RESERVED

4. KEY OFFICIALS
A. Communications - The recipient shall address any communication regarding this Agreement to the ATR/Program Officer with a copy to the Awarding/Grants Management Officer. Communications that relate solely to technical matters may be sent only to the ATR/Program Officer.

B. Changes in Key Officials - Recipient may not make any permanent change in a key official without written notice to the other party reasonably in advance of the proposed change. The notice will include a justification with sufficient detail to permit evaluation of the impact of such a change on the scope of work specified within this Agreement.

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5. PRIOR APPROVAL
The Recipient shall obtain prior approval for budget and program revisions, in accordance with 2 CFR 200.308.

6. PROPERTY UTILIZATION
All tools, equipment, and facilities furnished by NPS will be on a loan basis. Tools, equipment, and facilities will be returned in the same condition received except for normal wear and tear in project use. Property management standards set forth in 2 CFR 200.310 through 200.316 apply to this Agreement. All provided items must be consistently tracked and accounted for by the recipient and NPS both when provided to the recipient and upon return.

7. MODIFICATION, REMEDIES FOR NONCOMPLIANCE, TERMINATION A. This Agreement may be modified at any time, prior to the expiration date, only by agreement executed by both parties. Modifications will be in writing and approved by the Financial Assistance Awarding Officer and the authorized representative of Recipient.

B. Additional conditions may be imposed by NPS if it is determined that the Recipient is non–compliant to the terms and conditions of this agreement. Remedies for Noncompliance can be found in 2 CFR 200.339.

C. This Agreement may be terminated consistent with applicable termination provisions for Agreements found in 2 CFR 200.340 through 200.343.

8. REPORTING OF MATTERS RELATED TO RECIPIENT INTEGRITY AND

PERFORMANCE
A. General Reporting Requirement
i. If the total value of your currently active grants, cooperative agreements, and procurement contracts from all Federal awarding agencies exceeds $10,000,000 for any period of time during the period of performance of this Federal award, then you, as the recipient, during that period of time must maintain the currency of information reported to the System for Award Management (SAM) that is made available in the designated integrity and performance system (currently the Federal Awardee Performance and Integrity Information System (FAPIIS)) about civil, criminal, or administrative proceedings described in paragraph 2 of this award term and condition.

This is a statutory requirement under section 872 of Public Law 110-417, as amended (41 U.S.C. 2313). As required by section 3010 of Public Law 111-212, all information posted in the designated integrity and performance system on or after April 15, 2011, except past performance reviews required for Federal procurement contracts, will be publicly available.

B. Proceedings You Must Report
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i. Submit the information required about each proceeding that:
ii. Is in connection with the award or performance of a grant, cooperative agreement, or procurement contract from the Federal Government.
iii. Reached its final disposition during the most recent five-year period; and iv. Is one of the following:
a) A criminal proceeding that resulted in a conviction, as defined in paragraph 5 of this award term and condition; or
b) A civil proceeding that resulted in a finding of fault and liability and payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more; or
c) An administrative proceeding, as defined in paragraph 5 of this award term and condition, that resulted in a finding of fault and liability and payment of either a monetary fine or penalty of $5,000 or more; or reimbursement, restitution, or damages more than $100,000; or
d) Any other criminal, civil, or administrative proceeding if:

1. It could have led to an outcome described the award terms and conditions.

2. It had a different disposition arrived at by consent or compromise with an acknowledgment of fault on your part; and

3. The requirement in this award term and condition to disclose information about the proceeding does not conflict with applicable laws and regulations.

C. Reporting Procedures
Enter in the SAM Entity Management area the information that SAM requires about each proceeding described in the award terms and conditions. You do not need to submit the information a second time under assistance awards that you received if you already provided the information through SAM because you were required to do so under Federal procurement contracts that you were awarded.

D. Reporting Frequency
During any period when you are subject to the requirement in paragraph 1 of this award term and condition, you must report proceedings information through SAM for the most recent five-year period, either to report new information about any proceeding(s) that you have not reported previously or affirm that there is no new information to report. Recipients that have Federal contract, grant, and cooperative agreement awards with a cumulative total value greater than $10,000,000 must disclose semiannually any information about the criminal, civil, and administrative proceedings.

E. Definitions
i. For purposes of this award term and condition:
a) Administrative proceeding means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative proceedings, Civilian Board of Contract Appeals proceedings, and Armed Services Board of Contract Appeals proceedings). This includes proceedings at the Federal and State level but only in 28 Cooperative Agreement P23AC00523

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connection with performance of a Federal contract or grant. It does not include audits, site visits, corrective plans, or inspection of deliverables. b) Conviction means a judgment or conviction of a criminal offense by any court of competent jurisdiction, whether entered upon a verdict or a plea, and includes a conviction entered upon a plea of nolo contendere.
c) Total value of currently active grants, cooperative agreements, and procurement contracts includes—

1.Only the Federal share of the funding under any Federal award with a recipient cost share or match; and

2.The value of all expected funding increments under a Federal award and options, even if not yet exercised.

9. FUNDING USED FOR THE PURCHASE AND OPERATION OF UNMANNED

AIRCRAFT SYSTEMS (UAS)

If Federal funding is provided to a State, local, tribal, or territorial government for the purchase or use of UAS for their operations, the recipient must have in place policies and procedures to safeguard individuals' privacy, civil rights, and civil liberties prior to expending such funds.

Per the policy memorandum issued by National Park Service Director, dated June 19, 2014, the launching, landing, and operating of unmanned aircraft, that is not under the control of the Federal government, on lands and waters administered by the National Park Service is prohibited unless approval is received from the Associate Director for such purposes as:

Scientific study, search and rescue operations, fire operations, and law enforcement.

Administrative use includes the use of unmanned aircraft by:
(i) NPS personnel as operators or crew;
(ii) cooperators such as government agencies and universities that conduct unmanned aircraft operations for the NPS pursuant to a written agreement; and (iii) other entities, including commercial entities, conducting unmanned aircraft operations for the NPS, provided such entities are in compliance with all applicable FAA and Department of the Interior requirements.

10. PATENTS AND INVENTIONS (37 CFR 401)
Recipients of agreements which support experimental, developmental, or research work shall be subject to applicable regulations governing patents and inventions, including the government-wide regulations issued by the Department of Commerce at 37 CFR 401, Rights to Inventions Made by Non-profit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements. These regulations do not apply to any agreement made primarily for educational purposes.

In accordance with 37 CFR 401.3(a), the provision at 37 CFR 401.14(a), with authorized modifications for the National Park Service, is hereby included in this agreement:

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(a) Definitions

(1) Invention means any invention or discovery which is or may be patentable or otherwise protectable under Title 35 of the United States Code, or any novel variety of plant which is or may be protected under the Plant Variety Protection Act (7 U.S.C. 2321 et seq.).

(2) Subject invention means any invention of the recipient conceived or first actually reduced to practice in the performance of work under this agreement, provided that in the case of a variety of plant, the date of determination (as defined in section 41(d) of the Plant Variety Protection Act, 7 U.S.C. 2401(d)) must also occur during the period of agreement performance.

(3) Practical Application means to manufacture in the case of a composition or product, to practice in the case of a process or method, or to operate in the case of a machine or system; and, in each case, under such conditions as to establish that the invention is being utilized and that its benefits are, to the extent permitted by law or government regulations, available to the public on reasonable terms.

(4) Made when used in relation to any invention means the conception or first actual reduction to practice of such invention.

(5) Small Business Firm means a small business concern as defined at section 2 of Public Law. 85‑536 (15 U.S.C. 632) and implementing regulations of the Administrator of the Small Business Administration. For the purpose of this provision, the size standards for small business concerns involved in government procurement and subcontracting at 13 CFR 121.3‑8 and 13 CFR 121.3‑12, respectively, will be used.

(6) Nonprofit Organization means a university or other institution of higher education, or an organization of the type described in section 501(c)(3) of the Internal Revenue Code of 1954 (26 U.S.C. 501(c) and exempt from taxation under section 501(a) of the Internal Revenue Code (25 U.S.C. 501(a)) or any nonprofit scientific or educational organization qualified under a state nonprofit organization statute.

(b) Allocation of Principal Rights.

The Recipient may retain the entire right, title, and interest throughout the world to each subject invention subject to this provision and 35 U.S.C. 203. With respect to any subject invention in which the Recipient retains title, the Federal government shall have a nonexclusive, nontransferable, irrevocable, paid‑up license to practice or have practiced for or on behalf of the United States the subject invention throughout the world.

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(1) The Recipient will disclose each subject invention to the National Park Service within two months after the inventor discloses it in writing to Recipient personnel responsible for patent matters. The disclosure to the National Park Service shall be in the form of a written report and shall identify the agreement under which the invention was made and the inventor(s). It shall be sufficiently complete in technical detail to convey a clear understanding to the extent known at the time of the disclosure, of the nature, purpose, operation, and the physical, chemical, biological or electrical characteristics of the invention. The disclosure shall also identify any publication, on sale or public use of the invention and whether a manuscript describing the invention has been submitted for publication and, if so, whether it has been accepted for publication at the time of disclosure. In addition, after disclosure to the National Park Service, the Recipient will promptly notify the National Park Service of the acceptance of any manuscript describing the invention for publication or of any on sale or public use planned by the Recipient.

(2) The Recipient will elect in writing whether or not to retain title to any such invention by notifying the National Park Service within two years of disclosure to the National Park Service. However, in any case where publication, on sale or public use has initiated the one-year statutory period wherein valid patent protection can still be obtained in the United States, the period for election of title may be shortened by the National Park Service to a date that is no more than 60 days prior to the end of the statutory period.

(3) The Recipient will file its initial patent application on a subject invention to which it elects to retain title within one year after election of title or, if earlier, prior to the end of any statutory period wherein valid patent protection can be obtained in the United States after a publication, on sale, or public use. The Recipient will file patent applications in additional countries or international patent offices within either ten months of the corresponding initial patent application or six months from the date permission is granted by the Commissioner of Patents and Trademarks to file foreign patent applications where such filing has been prohibited by a Secrecy Order.

(4) Requests for extension of the time for disclosure, election, and filing under subparagraphs (1), (2), and (3) may, at the discretion of the National Park Service, be granted.

(d) Conditions When the Government May Obtain Title.

The Recipient will convey to the National Park Service, upon written request, title to any subject inventions

(1) If the Recipient fails to disclose or elect title to the subject invention within the times specified in (c), above, or elects not to retain title; provided that the National Park Service may only request title within 60 days after learning of the failure of the Recipient to disclose or elect within the specified times.

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(2) In those countries in which the Recipient fails to file patent applications within the times specified in (c) above; provided, however, that if the Recipient has filed a patent application in a country after the times specified in (c) above, but prior to its receipt of the written request of the National Park Service, the Recipient shall continue to retain title in that country.

(3) In any country in which the Recipient decides not to continue the prosecution of any application for, to pay the maintenance fees on, or defend in reexamination or opposition proceeding on, a patent on a subject invention.

(e) Minimum Rights to Recipient and Protection of the Recipient Right to File

(1) The Recipient will retain a nonexclusive royalty‑free license throughout the world in each subject invention to which the Government obtains title, except if the Recipient fails to disclose the invention within the times specified in (c), above. The Recipient's license extends to its domestic subsidiary and affiliates, if any, within the corporate structure of which the Recipient is a party and includes the right to grant sublicenses of the same scope to the extent the Recipient was legally obligated to do so at the time the agreement was awarded. The license is transferable only with the approval of the National Park Service except when transferred to the successor of that party of the Recipient's business to which the invention pertains.

(2) The Recipient's domestic license may be revoked or modified by the National Park Service to the extent necessary to achieve expeditious practical application of the subject invention pursuant to an application for an exclusive license submitted in accordance with applicable provisions at 37 CFR part 404 and the National Park Service licensing regulations (if any). This license will not be revoked in that field of use or the geographical areas in which the Recipient has achieved practical application and continues to make the benefits of the invention reasonably accessible to the public. The license in any foreign country may be revoked or modified at the discretion of the National Park Service to the extent the Recipient, its licensees, or the domestic subsidiaries or affiliates have failed to achieve practical application in that foreign country.

(3) Before revocation or modification of the license, the National Park Service will furnish the Recipient a written notice of its intention to revoke or modify the license, and the Recipient will be allowed thirty days (or such other time as may be authorized by the National Park Service for good cause shown by the Recipient) after the notice to show cause why the license should not be revoked or modified. The Recipient has the right to appeal, in accordance with applicable regulations in 37 CFR part 404 and National Park Service regulations (if any) concerning the licensing of Government‑owned inventions, any decision concerning the revocation or modification of the license.

(f) Recipient Action to Protect the Government's Interest

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(1) The Recipient agrees to execute or to have executed and promptly deliver to the National Park Service all instruments necessary to

(i) establish or confirm the rights the Government has throughout the world in those subject inventions to which the Recipient elects to retain title, and (ii) convey title to the National Park Service when requested under paragraph (d) above and to enable the government to obtain patent protection throughout the world in that subject invention.

(2) The Recipient agrees to require, by written agreement, its employees, other than clerical and non-technical employees, to disclose promptly in writing to personnel identified as responsible for the administration of patent matters and in a format suggested by the Recipient each subject invention made under agreement in order that the Recipient can comply with the disclosure provisions of paragraph (c), above, and to execute all papers necessary to file patent applications on subject inventions and to establish the government's rights in the subject inventions. This disclosure format should require, as a minimum, the information required by (c)(1), above. The Recipient shall instruct such employees through employee agreements or other suitable educational programs on the importance of reporting inventions in sufficient time to permit the filing of patent applications prior to U.S. or foreign statutory bars.

(3) The Recipient will notify the National Park Service of any decisions not to continue the prosecution of a patent application, pay maintenance fees, or defend in a reexamination or opposition proceeding on a patent, in any country, not less than thirty days before the expiration of the response period required by the relevant patent office.

(4) The Recipient agrees to include, within the specification of any United States patent applications and any patent issuing thereon covering a subject invention, the following statement, “This invention was made with government support under (identify the agreement) awarded by (identify the Federal agency). The government has certain rights in the invention.”

(g) Subcontracts. The Recipient will include this provision, suitably modified to identify the parties, in all sub-agreements or subcontracts, regardless of tier, for experimental, developmental or research work. The sub-recipient or subcontractor will retain all rights provided for the Recipient in this provision, and the Recipient will not, as part of the consideration for awarding the sub-agreement or subcontract, obtain rights in the subrecipient's or subcontractor's subject inventions.

(h) Reporting on Utilization of Subject Inventions. The Recipient agrees to submit on request periodic reports no more frequently than annually on the utilization of a subject invention or on efforts at obtaining such utilization that are being made by the Recipient or its licensees or assignees. Such reports shall include information regarding the status of development, date of first commercial sale or use, gross royalties received by the Recipient, and such other data and information as the National Park Service may reasonably specify. 33 Cooperative Agreement P23AC00523

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The Recipient also agrees to provide additional reports as may be requested by the National Park Service in connection with any march‑in proceeding undertaken by the National Park Service in accordance with paragraph (j) of this provision. As required by 35 U.S.C. 202(c)(5), the National Park Service agrees it will not disclose such information to persons outside the government without permission of the Recipient.

(i) Preference for United States Industry. Notwithstanding any other part of this provision, the Recipient agrees that neither it nor any assignee will grant to any person the exclusive right to use or sell any subject inventions in the United States unless such person agrees that any products embodying the subject invention or produced through the use of the subject invention will be manufactured substantially in the United States. However, in individual cases, the requirement for such an agreement may be waived by the National Park Service upon a showing by the Recipient or its assignee that reasonable but unsuccessful efforts have been made to grant licenses on similar terms to potential licensees that would be likely to manufacture substantially in the United States or that under the circumstances domestic manufacture is not commercially feasible.

(j) March‑in Rights. The Recipient agrees that with respect to any subject invention in which it has acquired title, the National Park Service has the right in accordance with the procedures in 37 CFR 401.6 and any supplemental regulations of the National Park Service to require the Recipient, an assignee or exclusive licensee of a subject invention to grant a nonexclusive, partially exclusive, or exclusive license in any field of use to a responsible applicant or applicants, upon terms that are reasonable under the circumstances, and if the Recipient, assignee, or exclusive licensee refuses such a request the National Park Service has the right to grant such a license itself if the National Park Service determines that:

(1) Such action is necessary because the Recipient or assignee has not taken or is not expected to take within a reasonable time, effective steps to achieve practical application of the subject invention in such field of use.

(2) Such action is necessary to alleviate health or safety needs, which are not reasonably satisfied by the Recipient, assignee, or their licensees.

(3) Such action is necessary to meet requirements for public use specified by Federal regulations and such requirements are not reasonably satisfied by the Recipient, assignee, or licensees; or

(4) Such action is necessary because the agreement required by paragraph (i) of this provision has not been obtained or waived or because a licensee of the exclusive right to use or sell any subject invention in the United States is in breach of such agreement.

(k) Special Provisions for Agreements with Nonprofit Organizations.

If the Recipient is a nonprofit organization, it agrees that:

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(1) Rights to a subject invention in the United States may not be assigned without the approval of the National Park Service, except where such assignment is made to an organization which has as one of its primary functions the management of inventions, provided that such assignee will be subject to the same provisions as the Recipient;

(2) The Recipient will share royalties collected on a subject invention with the inventor, including Federal employee co‑inventors (when the National Park Service deems it appropriate) when the subject invention is assigned in accordance with 35 U.S.C. 202(e) and 37 CFR 401.10;

(3) The balance of any royalties or income earned by the Recipient with respect to subject inventions, after payment of expenses (including payments to inventors) incidental to the administration of subject inventions, will be utilized for the support of scientific research or education; and

(4) It will make efforts that are reasonable under the circumstances to attract licensees of subject invention that are small business firms and that it will give a preference to a small business firm when licensing a subject invention if the Recipient determines that the small business firm has a plan or proposal for marketing the invention which, if executed, is equally as likely to bring the invention to practical application as any plans or proposals from applicants that are not small business firms; provided, that the Recipient is also satisfied that the small business firm has the capability and resources to carry out its plan or proposal. The decision whether to give a preference in any specific case will be at the discretion of the Recipient. However, the Recipient agrees that the National Park Service may review the Recipient's licensing program and decisions regarding small business applicants, and the Recipient will negotiate changes to its licensing policies, procedures, or practices with the National Park Service when this review discloses that the Recipient could take reasonable steps to implement more effectively the requirements of this paragraph (k)(4).

(l) Communication. Communications regarding matters relating to this provision shall be directed to the Deputy Associate Solicitor, Branch of Procurements and Patents, Office of the Solicitor, U.S. Department of the Interior, 1849 C Street NW, Washington, D.C. 20240.

11. ENSURING THE FUTURE IS MADE IN ALL OF AMERICA BY ALL OF AMERICA’S WORKERS PER E.O. 14005 (dated January 25, 2021)
Per Executive Order 14005, entitled "Ensuring the Future Is Made in All of America by All of America's Workers” the Recipient shall maximize the use of goods, products, and materials produced in, and services offered in, the United States, and whenever possible, procure goods, products, materials, and services from sources that will help American businesses compete in strategic industries and help America’s workers thrive.

12. SECTION 508 OF THE REHABILITATION ACT OF 1973 (29 U.S.C. §794 (d))

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While the requirements of Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d), do not apply to financial assistance agreements, the NPS is subject to the Act's requirements that all documents posted on an NPS, or NPS-hosted website comply with the accessibility standards of the Act. Accordingly, final deliverable reports prepared under this agreement and submitted in electronic format must be submitted in a format whereby NPS can easily meet the requirements of Section 508 of the Rehabilitation Act of 1973, as amended. NOTE: Progress Reports and financial reports are not considered final deliverables and therefore the following requirements do not apply.

All electronic documents prepared under this Agreement must meet the requirements of Section 508 of the Rehabilitation Act of 1973, as amended. The Act requires that all electronic products prepared for the Federal Government be accessible to persons with disabilities, including those with vision, hearing, cognitive, and mobility impairments. View Section 508 of the Rehabilitation Act, Standards and Guidelines for detailed information.

The following summarizes some of the requirements for preparing NPS reports in conformance with Section 508 for eventual posting by NPS to an NPS-sponsored website. For specific detailed guidance and checklists for creating accessible digital content, please go to Section 508.gov, Create Accessible Digital Products. All accessible digital content must conform to the requirements and techniques of the Web Content Accessibility Guidelines (WCAG) 2.0 or later, Level AA Success Criteria. a. Electronic documents with images
Provide a text equivalent for every non-text element (including photographs, charts, and equations) in all publications prepared in electronic format. Use descriptions such as "alt" and "longdesc" for all non-text images or place them in element content. For all documents prepared, vendors must prepare one standard HTML format as described in this statement of work AND one text format that includes descriptions for all non-text images. "Text equivalent" means text sufficient to reasonably describe the image. Images that are merely decorative require only a very brief "text equivalent" description. However, images that convey information that is important to the content of the report require text sufficient to reasonably describe that image and its purpose within the context of the report.
b. Electronic documents with complex charts or data tables When preparing tables that are heavily designed, prepare adequate alternate information so that assistive technologies can read them out. Identify row and column headers for data tables. Provide the information in a non-linear form. Markups will be used to associate data cells and header cells for data tables that have two or more logical levels of row and column headers.
c. Electronic documents with forms
When electronic forms are designed to be completed on-line, the form will allow people using assistive technology to access the information, field elements, and 36 Cooperative Agreement P23AC00523

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functionality required for completion and submission of the form, including all directions and cues.

13. LOBBYING PROHIBITION
18 U.S.C. §1913, Lobbying with Appropriated Moneys, as amended by Public Law 107–273, Nov. 2, 2002 Violations of this section shall constitute violations of section 1352(a) of title

31. In addition, the related restrictions on the use of appropriated funds found in Div. F, § 402 of the Omnibus Appropriations Act of 2008 (P.L. 110–161) also apply.

14. ANTI–DEFICIENCY ACT
Pursuant to 31 U.S.C. §1341 nothing contained in this Agreement shall be construed as binding the NPS to expend in any one fiscal year any sum in excess of appropriations made by Congress, for the purposes of this Agreement for that fiscal year, or other obligation for the further expenditure of money in excess of such appropriations.

15. ASSIGNMENT
No part of this Agreement shall be assigned to any other party without prior written approval of the NPS and the Assignee.

16. MEMBER OF CONGRESS
Pursuant to 41 U.S.C. § 22, no Member of Congress shall be admitted to any share or part of any contract or agreement made, entered into, or adopted by or on behalf of the United States, or to any benefit to arise thereupon.

17. AGENCY
The Recipient is not an agent or representative of the United States, the Department of the Interior, NPS, or the Park, nor will the Recipient represent itself as such to third parties. NPS employees are not agents of the Recipient and will not act on behalf of the Recipient.

18. NON-EXCLUSIVE AGREEMENT
This Agreement in no way restricts the Recipient or NPS from entering into similar agreements, or participating in similar activities or arrangements, with other public or private agencies, organizations, or individuals.

19. PARTIAL INVALIDITY
If any provision of this Agreement or the application thereof to any party or circumstance shall, to any extent, be held invalid or unenforceable, the remainder of this Agreement or the application of such provision to the parties or circumstances other than those to which it is 37 Cooperative Agreement P23AC00523

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held invalid or unenforceable, shall not be affected thereby and each provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law.

20. NO EMPLOYMENT RELATIONSHIP
This Agreement is not intended to and shall not be construed to create an employment relationship between NPS and Recipient or its representatives. No representative of Recipient shall perform any function or make any decision properly reserved by law or policy to the Federal government.

21. NO THIRD-PARTY RIGHTS
This Agreement creates enforceable obligations between only NPS and Recipient. Except as expressly provided herein, it is not intended, nor shall it be construed to create any right of enforcement by or any duties or obligation in favor of persons or entities not a party to this Agreement.

22. PROGRAM INCOME
If the Recipient earns program income, as defined in 2 CFR §200.1, during the period of performance of this agreement, to the extent available the Recipient must disburse funds available from program income, and interest earned on such funds, before requesting additional cash payments (2 CFR§200.305 (5)). As allowed under 2 CFR §200.307, program income may be added to the Federal award by the Federal agency and the non-Federal entity.

The program income must be used for the purposes, and under the conditions of, the Federal award. Disposition of program income remaining after the end of the period of performance shall be negotiated as part of the agreement closeout process.

23. RIGHTS IN DATA
The Recipient must grant the United States of America a royalty–free, non–exclusive and irrevocable license to publish, reproduce and use, and dispose of in any manner and for any purpose without limitation, and to authorize or ratify publication, reproduction or use by others, of all copyrightable material first produced or composed under this Agreement by the Recipient, its employees or any individual or concern specifically employed or assigned to originate and prepare such material.

24. CONFLICT OF INTEREST
(a) Applicability.

1. This section intends to ensure that non-Federal entities and their employees take appropriate steps to avoid conflicts of interest in their responsibilities under or with respect to Federal financial assistance agreements. 38 Cooperative Agreement P23AC00523

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2. In the procurement of supplies, equipment, construction, and services by recipients and by subrecipients, the conflict-of-interest provisions in 2 CFR 200.318 apply.
(b)Requirements.

1. Non-Federal entities must avoid prohibited conflicts of interest, including any significant financial interests that could cause a reasonable person to question the recipient's ability to provide impartial, technically sound, and objective performance under or with respect to a Federal financial assistance agreement.

2. In addition to any other prohibitions that may apply with respect to conflicts of interest, no key official of an actual or proposed recipient or subrecipient, who is substantially involved in the proposal or project, may have been a former Federal employee who, within the last one (1) year, participated personally and substantially in the evaluation, award, or administration of an award with respect to that recipient or subrecipient or in development of the requirement leading to the funding announcement.

3. No actual or prospective recipient or subrecipient may solicit, obtain, or use non-public information regarding the evaluation, award, or administration of an award to that recipient or subrecipient or the development of a Federal financial assistance opportunity that may be of competitive interest to that recipient or subrecipient.
(c) Notification.

1. Non-Federal entities, including applicants for financial assistance awards, must disclose in writing any conflict of interest to the DOI awarding agency or passthrough entity in accordance with 2 CFR 200.112, Conflicts of interest. (d)Recipients must establish internal controls that include, at a minimum, procedures to identify, disclose, and mitigate or eliminate identified conflicts of interest. The recipient is responsible for notifying the Financial Assistance Officer in writing of any conflicts of interest that may arise during the life of the award, including those that have been reported by subrecipients. Restrictions on Lobbying. Non-Federal entities are strictly prohibited from using funds under this grant or cooperative agreement for lobbying activities and must provide the required certifications and disclosures pursuant to 43 CFR Part 18 and 31 USC 1352.
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or cooperative agreement and will determine whether a significant potential conflict exists and, if it does, develop an appropriate means for resolving it. (f) Enforcement. Failure to resolve conflicts of interest in a manner that satisfies the Government may be cause for termination of the award. Failure to make required disclosures may result in any of the remedies described in 2 CFR 200.338, Remedies for Noncompliance, including suspension or debarment (see also 2 CFR Part 180).

25. BUILD AMERICA, BUY AMERICA
(a) Standard Buy America Preference Award Term
The following terms apply for financial assistance agreements for infrastructure that currently or are anticipated to exceed the Simplified Acquisition Threshold (SAT), currently $250,000.00. This threshold applies for the duration of the award and obligations made for infrastructure projects when additional funds are obligated through modification or renewal.

Required Use of American Iron, Steel, Manufactured Products, and Construction Materials
As required by Section 70914 of the Bipartisan Infrastructure Law (also known as the Infrastructure Investment and Jobs Act), P.L. 117-58, on or after May 14, 2022, none of the funds under a federal award that are part of Federal financial assistance program for infrastructure may be obligated for a project unless all of the iron, steel, manufactured products, and construction materials used in the project are produced in the United States, unless subject to an approved waiver. The requirements of this section must be included in all subawards, including all contracts and purchase orders for work or products under this program.

Recipients of an award of Federal financial assistance are hereby notified that none of the funds provided under this award may be used for a project for infrastructure unless:

1. All iron and steel used in the project are produced in the United States—this means all manufacturing processes, from the initial melting stage through the application of coatings, occurred in the United States;

2. All manufactured products used in the project are produced in the United States -this means the manufactured product was manufactured in the United States; and the cost of the components of the manufactured product that are mined, produced, or manufactured in the United States is greater than 55 percent of the total cost of all components of the manufactured product, unless another standard for determining the minimum amount of domestic content of the manufactured product has been established under applicable law or regulation; and,
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3. All construction materials are manufactured in the United States—this means that all manufacturing processes for the construction material occurred in the United States.

The Buy America preference only applies to articles, materials, and supplies that are consumed in, incorporated into, or affixed to an infrastructure project. As such, it does not apply to tools, equipment, and supplies, such as temporary scaffolding, brought to the construction site and removed at or before the completion of the infrastructure project.

Nor does a Buy America preference apply to equipment and furnishings, such as movable chairs, desks, and portable computer equipment, that are used at or within the finished infrastructure project but are not an integral part of the structure or permanently affixed to the infrastructure project.

For further information on the Buy America preference, please visit “Buy America” Domestic Sourcing Guidance and Waiver Process for DOI Financial Assistance Agreements | U.S. Department of the Interior. Additional information can also be found at the White House Made in America Office website: Made In America | OMB | The White House.

Waivers
When necessary, recipients may apply for, and the Department of the Interior (DOI) may grant, a waiver from these requirements, subject to review by the Made in America Office. The DOI may waive the application of the domestic content procurement preference in any case in which it is determined that one of the below circumstances applies:

1. Non-availability Waiver: the types of iron, steel, manufactured products, or construction materials are not produced in the United States in sufficient and reasonably available quantities or of a satisfactory quality;

2. Unreasonable Cost Waiver: the inclusion of iron, steel, manufactured products, or construction materials produced in the United States will increase the cost of the overall project by more than 25 percent; or

3. Public Interest Waiver: applying the domestic content procurement reference would be inconsistent with the public interest.

There may be instances where an award qualifies, in whole or in part, for an existing DOI general applicability waiver as described at: Approved DOI General Applicability Waivers | U.S. Department of the Interior.

If the specific financial assistance agreement, infrastructure project, or non-domestic materials meets the criteria of an existing general applicability waiver within the limitations defined within the waiver, the recipient is not required to request a separate waiver for non-domestic materials.

If a general applicability waiver does not already apply, and a recipient believes that one of the above circumstances applies to an award, a request to waive the application of the 41 Cooperative Agreement P23AC00523

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domestic content procurement preference may be submitted to the Financial Assistance Awarding Officer in writing. Waiver requests shall include the below information. The waiver shall not include any Privacy Act information, sensitive data, or proprietary information within their waiver request. Waiver requests will be posted to “Buy America” Domestic Sourcing Guidance and Waiver Process for DOI Financial Assistance Agreements | U.S. Department of the Interior and are subject to public comment periods of no less than 15 days. Waiver requests will also be reviewed by the Made in America Office.

1. Type of waiver requested (non-availability, unreasonable cost, or public interest).

2. Requesting entity and Unique Entity Identifier (UEI) submitting the request.

3. Department of Interior Bureau or Office who issued the award.

4. Federal financial assistance listing name and number (reference block 2 on DOI Notice of Award)

5. Financial assistance title of project (reference block 8 on DOI Notice of Award).

6. Federal Award Identification Number (FAIN).

7. Federal funding amount (reference block 11.m. on DO Notice of Award).

8. Total cost of Infrastructure expenditures (includes federal and non-federal funds to the extent known).

9. Infrastructure project description(s) and location(s) (to the extent known).

10. List of iron or steel item(s), manufactured goods, and construction material(s) the recipient seeks to waive from Buy America requirements. Include the name, cost, countries of origin (if known), and relevant PSC or NAICS code for each.

11. A certification that the recipient made a good faith effort to solicit bids for domestic products supported by terms included in requests for proposals, contracts, and nonproprietary communications with the prime contractor.

12. A statement of waiver justification, including a description of efforts made (e.g., market research, industry outreach) by the recipient, in an attempt to avoid the need for a waiver. Such a justification may cite, if applicable, the absence of any Buy America-compliant bids received in response to a solicitation.
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13. Anticipated impact if no waiver is issued. Approved waivers will be posted at Approved DOI General Applicability Waivers | U.S. Department of the Interior; recipients requesting a waiver will be notified of their waiver request determination by an Financial Assistance Awarding Officer.

Questions pertaining to waivers should be directed to the Financial Assistance Awarding Officer.

Definitions
“Construction materials” includes an article, material, or supply that is or consists primarily of:
• non-ferrous metals;
• plastic and polymer-based products (including polyvinylchloride, composite building materials, and polymers used in fiber optic cables); • glass (including optic glass);
• lumber; or
• drywall.
“Construction Materials” does not include cement and cementitious materials, aggregates such as stone, sand, or gravel, or aggregate binding agents or additives. “Domestic content procurement preference” means all iron and steel used in the project are produced in the United States; the manufactured products used in the project are produced in the United States; or the construction materials used in the project are produced in the United States.
“Infrastructure” includes, at a minimum, the structures, facilities, and equipment for, in the United States, roads, highways, and bridges; public transportation; dams, ports, harbors, and other maritime facilities; intercity passenger and freight railroads; freight and intermodal facilities; airports; water systems, including drinking water and wastewater systems; electrical transmission facilities and systems; utilities; broadband infrastructure; and buildings and real property. Infrastructure includes facilities that generate, transport, and distribute energy.
“Project” means the construction, alteration, maintenance, or repair of infrastructure in the United States.
(b) Buy America Preference Alternate Small Award Term
The followings terms apply for financial assistance agreements for infrastructure that do not currently and are not anticipated to exceed the Simplified Acquisition Threshold (SAT), currently $250,000.00.

Required Use of American Iron, Steel, Manufactured Products, and Construction Materials
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As required by Section 70914 of the Bipartisan Infrastructure Law (also known as the Infrastructure Investment and Jobs Act), P.L. 117-58, on or after May 14, 2022, none of the funds under a federal award that are part of Federal financial assistance program for infrastructure may be obligated for a project unless all of the iron, steel, manufactured products, and construction materials used in the project are produced in the United States, unless subject to an approved waiver. The requirements of this section must be included in all subawards, including all contracts and purchase orders for work or products under this program.

This award currently qualifies for the existing DOI general applicability small grant waiver as described at: www.doi.gov/grants/BuyAmerica/Generalapplicabilitywaivers on the basis that the total award amount does not exceed the Simplified Acquisition Threshold (SAT), currently $250,000.00. While this waiver permits the use of nondomestic materials for DOI financial assistance awards that do not exceed the SAT, recipients shall still maximize the use of domestic materials to the maximum extent possible. In the event the total award amount is increased to an amount above the SAT, recipients under this award are hereby notified that none of the funds provided under this award may be used for a project for infrastructure unless:

1. All iron and steel used in the project are produced in the United States--this means all manufacturing processes, from the initial melting stage through the application of coatings, occurred in the United States;

2. All manufactured products used in the project are produced in the United States— this means the manufactured product was manufactured in the United States; and the cost of the components of the manufactured product that are mined, produced, or manufactured in the United States is greater than 55 percent of the total cost of all components of the manufactured product, unless another standard for determining the minimum amount of domestic content of the manufactured product has been established under applicable law or regulation; and

3. All construction materials are manufactured in the United States—this means that all manufacturing processes for the construction material occurred in the United States.

Nor does a Buy America preference apply to equipment and furnishings, such as movable chairs, desks, and portable computer equipment, that are used at or within the finished infrastructure project, but are not an integral part of the structure or permanently affixed to the infrastructure project.

For further information on the Buy America preference, please visit www.doi.gov/grants/BuyAmerica. Additional information can also be found at the White 44 Cooperative Agreement P23AC00523

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House Made in America Office website: www.whitehouse.gov/omb/management/madein-america/.

In the event the total amount of this award increases to an amount that exceeds the SAT, recipients shall notify their financial assistance awarding officer of any non-domestic iron, steel, manufactured products, or construction materials already incorporated into the project as early as possible. Recipients may then apply for a DOI waiver, subject to review and approval by DOI and the Made in America Office, for non-compliant materials if it is determined that one of the below circumstances applies:

1. Non-availability Waiver: the types of iron, steel, manufactured products, or construction materials used are not produced in the United States in sufficient and reasonably available quantities or of a satisfactory quality;

3. Public Interest Waiver: applying the domestic content procurement preference would be inconsistent with the public interest.

Instructions for requesting a waiver can be found on www.doi.gov/grants/buyamerica.

Recipients requesting a waiver will be notified of their waiver request determination by an awarding officer. Questions pertaining to waivers should be directed to the financial assistance awarding officer.

Recipients shall consult OMB Memorandum M-22-11, Initial Implementation Guidance on Application of Buy America Preference in Federal Financial Assistance Programs for Infrastructure, for additional information, inclusive of definitions for Construction Materials, Domestic Content Procurement Preference, and Infrastructure.

The DOI Small Grant General Applicability waiver expires on February 20, 2028. For awards that extend beyond the expiration date of the waiver, recipients shall ensure all iron, steel, manufactured products, and construction materials used in the project are produced in the United States, unless an approved waiver is obtained.

26. GEOSPATIAL DATA
Geospatial Data Act of 2018, Pub. L. 115-254, Subtitle F – Geospatial Data, §§ 751-759C, codified at 43 U.S.C. §§ 2801–2811 - Federal recipient collection of geospatial data through the use of the Department of the Interior financial assistance funds requires a due diligence search at the GeoPlatform.gov list of datasets to discover whether the needed geospatialrelated data, products, or services already exist. If the required data set already exists, the recipient must use it. If the required data is not already available, the recipient must produce the proposed geospatial data, products, or services in compliance with applicable proposed 45 Cooperative Agreement P23AC00523

Page 32 of 32 ends

FAMD-1443-005-2023-03
guidance and standards established by the Federal Geospatial Data Committee (FGDC) posted at www.fgdc.gov.

Recipients must submit a digital copy of all GIS data produced or collected as part of the award funds to the bureau or office via email or data transfer. All GIS data files shall be in open format. All delineated GIS data (points, lines, or polygons) should be established in compliance with the approved open data standards with complete feature level metadata.

27. SIGNATURES
Recipients are NOT required to sign the Notice of Financial Assistance Award letter or any other award document. As per DOI standard award terms and conditions, the recipient's acceptance of a financial assistance award is defined as the start of work, drawing down funds, or accepting the award via electronic means.
46 $             78.57 Summer Season ($/hr)
$             87.63 Winter Season ($/hr)
Route/Description Service Days
Days of
Service  # of Buses
Revenue
Hours per Day
Cost per Bus
per Day
Total Cost
Per Day  Operating Cost
Non‐Peak Daily 41                                          4 41.75 820 $                  $           3,280 $           134,489 Peak Weekdays                    45                      3 41.75 1,093 $              $           3,280 $           147,610 Peak Weekends                    23                      5 52.50 $                 825 $           4,125 $              94,871 Non‐Peak Daily                    41                      4 32.00 $                 629 $           2,514 $           103,081 Peak Weekdays                    45                      2 32.00 1,257 $              $           2,514 $           113,138 Peak Weekends                    23                      4 42.00 $                 825 $           3,300 $              75,897 Non‐Peak Weekdays                    28                      1 11.00 $                 864 $              864 $              24,199 Non‐Peak Weekends                    13                      1 10.00 $                 786 $              786 $              10,214 Peak Daily                    68                      1 34.50 2,711 $              $           2,711 $           184,320 Dark Sky Festival                      1                      2 6.00 $                 236 $              471 $                   471 4 ‐ Wolverton All Season Daily                  109                      2 21.25 $                 835 $           1,670 $           181,983 Summer Season Subtotal                 109 324.75 10,880 $           $        25,515 $       1,070,273 Travel Hours Every Day                  109                      1 16.00 1,257 $              $           1,257 $           137,023 Training N/A                      3 N/A 375.00 N/A $         29,463 $              88,389 Additional Season Service* Weekends/Holidays                    10                      3 38.00 $                 995 $           2,986 $              29,856 Winter Shuttle
(Thanksgiving & Christmas) Every Day                    14                      7 47.25 $                 592 $           4,141 $              57,970 Winter Shuttle
(Jan. & Feb. Holiday Weekends) Every Day                      4                      5 34.63 $                 607 $           3,034 $              12,137 Subtotal 1,395,647 $
$           289,251
$              50,065
$              24,293
$              13,183
$                1,670
$              10,014
$           388,476
Total Proposed 2023 Budget $        1,784,123
Trailer Expense (Trailer Lease & Maintenance)
Trailer Pad Rental (CPI N/A)
Bus Wash
Overhead (Summer Service)
Overhead (Winter Service)
Subtotal
* The inflationary rate for this agreement will not exceed 2.5% or the Consumer Price Index for All Urban Consumers (CPI‐U) in a single year as negotiated in subsequent years.

Capital Lease
Sequoia Shuttle NPS Proposed Budget Summary
2023 Season
1 ‐ Giant Forest
2 ‐ Moro Rock
3 ‐ Wukasachi
47 Vehicle
Lodgepole
Campground
Lodgepole
Visitor Center
Lower Sherman
Tree Accessible
Trail
Arrival: Giant
Forest Museum
Giant Forest
Museum
Lower Sherman
Tree Accessible
Trail
Arrival:

Lodgepole
Campgrounds
Vehicle
Lodgepole
Campground
Lodgepole
Visitor Center
Lower Sherman
Tree Accessible
Trail
Arrival: Giant
Forest Museum
Giant Forest
Museum
Lower Sherman
Tree Accessible
Trail
Arrival:

Lodgepole
Campgrounds
1 8:00 AM 8:06 AM 8:16 AM 8:24 AM 8:29 AM 8:38 AM 8:46 AM 1.00 1 8:00 AM 8:07 AM 8:18 AM 8:26 AM 8:31 AM 8:41 AM 8:50 AM 1.00 3 8:23 AM 8:29 AM 8:39 AM 8:47 AM 8:52 AM 9:01 AM 9:09 AM 1.00 3 8:20 AM 8:27 AM 8:38 AM 8:46 AM 8:51 AM 9:01 AM 9:10 AM 1.00 1 8:51 AM 8:57 AM 9:07 AM 9:15 AM 9:20 AM 9:29 AM 9:37 AM 1.00 5 8:40 AM 8:47 AM 8:58 AM 9:06 AM 9:11 AM 9:21 AM 9:30 AM 1.00 2 9:02 AM 9:08 AM 9:18 AM 9:26 AM 9:31 AM 9:40 AM 9:48 AM 1.00 1 8:55 AM 9:02 AM 9:13 AM 9:21 AM 9:26 AM 9:36 AM 9:45 AM 1.00 3 9:14 AM 9:20 AM 9:30 AM 9:38 AM 9:43 AM 9:52 AM 10:00 AM 1.00 2 9:05 AM 9:12 AM 9:23 AM 9:31 AM 9:36 AM 9:46 AM 9:55 AM 1.00 4 9:25 AM 9:31 AM 9:41 AM 9:49 AM 9:54 AM 10:03 AM 10:11 AM 1.00 3 9:15 AM 9:22 AM 9:33 AM 9:41 AM 9:46 AM 9:56 AM 10:05 AM 1.00 1 9:42 AM 9:48 AM 9:58 AM 10:06 AM 10:11 AM 10:20 AM 10:28 AM 1.00 4 9:25 AM 9:32 AM 9:43 AM 9:51 AM 9:56 AM 10:06 AM 10:15 AM 1.00 2 9:53 AM 9:59 AM 10:09 AM 10:17 AM 10:22 AM 10:31 AM 10:39 AM 1.00 5 9:35 AM 9:42 AM 9:53 AM 10:01 AM 10:06 AM 10:16 AM 10:25 AM 1.00 3 10:05 AM 10:11 AM 10:21 AM 10:29 AM 10:34 AM 10:43 AM 10:51 AM 1.00 1 9:50 AM 9:57 AM 10:08 AM 10:16 AM 10:21 AM 10:31 AM 10:40 AM 1.00 4 10:16 AM 10:22 AM 10:32 AM 10:40 AM 10:45 AM 10:54 AM 11:02 AM 1.00 2 10:00 AM 10:07 AM 10:18 AM 10:26 AM 10:31 AM 10:41 AM 10:50 AM 1.00 1 10:33 AM 10:39 AM 10:49 AM 10:57 AM 11:02 AM 11:11 AM 11:19 AM 1.00 3 10:10 AM 10:17 AM 10:28 AM 10:36 AM 10:41 AM 10:51 AM 11:00 AM 1.00 2 10:44 AM 10:50 AM 11:00 AM 11:08 AM 11:13 AM 11:22 AM 11:30 AM 1.00 4 10:20 AM 10:27 AM 10:38 AM 10:46 AM 10:51 AM 11:01 AM 11:10 AM 1.00 3 10:56 AM 11:02 AM 11:12 AM 11:20 AM 11:25 AM 11:34 AM 11:42 AM 1.00 5 10:30 AM 10:37 AM 10:48 AM 10:56 AM 11:01 AM 11:11 AM 11:20 AM 1.00 4 11:07 AM 11:13 AM 11:23 AM 11:31 AM 11:36 AM 11:45 AM 11:53 AM 1.00 1 10:45 AM 10:52 AM 11:03 AM 11:11 AM 11:16 AM 11:26 AM 11:35 AM 1.00 1 11:24 AM 11:30 AM 11:40 AM 11:48 AM 11:53 AM 12:02 PM 12:10 PM 1.00 2 10:55 AM 11:02 AM 11:13 AM 11:21 AM 11:26 AM 11:36 AM 11:45 AM 1.00 2 11:35 AM 11:41 AM 11:51 AM 11:59 AM 12:04 PM 12:13 PM 12:21 PM 1.00 3 11:05 AM 11:12 AM 11:23 AM 11:31 AM 11:36 AM 11:46 AM 11:55 AM 1.00 3 11:47 AM 11:53 AM 12:03 PM 12:11 PM 12:16 PM 12:25 PM 12:33 PM 1.00 4 11:15 AM 11:22 AM 11:33 AM 11:41 AM 11:46 AM 11:56 AM 12:05 PM 1.00 4 11:58 AM 12:04 PM 12:14 PM 12:22 PM 12:27 PM 12:36 PM 12:44 PM 1.00 5 11:25 AM 11:32 AM 11:43 AM 11:51 AM 11:56 AM 12:06 PM 12:15 PM 1.00 1 12:15 PM 12:21 PM 12:31 PM 12:39 PM 12:44 PM 12:53 PM 1:01 PM 1.00 1 11:40 AM 11:47 AM 11:58 AM 12:06 PM 12:11 PM 12:21 PM 12:30 PM 1.00 2 12:26 PM 12:32 PM 12:42 PM 12:50 PM 12:55 PM 1:04 PM 1:12 PM 1.00 2 11:50 AM 11:57 AM 12:08 PM 12:16 PM 12:21 PM 12:31 PM 12:40 PM 1.00 3 12:38 PM 12:44 PM 12:54 PM 1:02 PM 1:07 PM 1:16 PM 1:24 PM 1.00 3 12:00 PM 12:07 PM 12:18 PM 12:26 PM 12:31 PM 12:41 PM 12:50 PM 1.00 4 12:49 PM 12:55 PM 1:05 PM 1:13 PM 1:18 PM 1:27 PM 1:35 PM 1.00 4 12:10 PM 12:17 PM 12:28 PM 12:36 PM 12:41 PM 12:51 PM 1:00 PM 1.00 1 1:06 PM 1:12 PM 1:22 PM 1:30 PM 1:35 PM 1:44 PM 1:52 PM 1.00 5 12:20 PM 12:27 PM 12:38 PM 12:46 PM 12:51 PM 1:01 PM 1:10 PM 1.00 2 1:17 PM 1:23 PM 1:33 PM 1:41 PM 1:46 PM 1:55 PM 2:03 PM 1.00 1 12:35 PM 12:42 PM 12:53 PM 1:01 PM 1:06 PM 1:16 PM 1:25 PM 1.00 3 1:29 PM 1:35 PM 1:45 PM 1:53 PM 1:58 PM 2:07 PM 2:15 PM 1.00 2 12:45 PM 12:52 PM 1:03 PM 1:11 PM 1:16 PM 1:26 PM 1:35 PM 1.00 4 1:40 PM 1:46 PM 1:56 PM 2:04 PM 2:09 PM 2:18 PM 2:26 PM 1.00 3 12:55 PM 1:02 PM 1:13 PM 1:21 PM 1:26 PM 1:36 PM 1:45 PM 1.00 1 1:57 PM 2:03 PM 2:13 PM 2:21 PM 2:26 PM 2:35 PM 2:43 PM 1.00 4 1:05 PM 1:12 PM 1:23 PM 1:31 PM 1:36 PM 1:46 PM 1:55 PM 1.00 2 2:08 PM 2:14 PM 2:24 PM 2:32 PM 2:37 PM 2:46 PM 2:54 PM 1.00 5 1:15 PM 1:22 PM 1:33 PM 1:41 PM 1:46 PM 1:56 PM 2:05 PM 1.00 3 2:20 PM 2:26 PM 2:36 PM 2:44 PM 2:49 PM 2:58 PM 3:06 PM 1.00 1 1:30 PM 1:37 PM 1:48 PM 1:56 PM 2:01 PM 2:11 PM 2:20 PM 1.00 4 2:31 PM 2:37 PM 2:47 PM 2:55 PM 3:00 PM 3:09 PM 3:17 PM 1.00 2 1:40 PM 1:47 PM 1:58 PM 2:06 PM 2:11 PM 2:21 PM 2:30 PM 1.00 1 2:48 PM 2:54 PM 3:04 PM 3:12 PM 3:17 PM 3:26 PM 3:34 PM 1.00 3 1:50 PM 1:57 PM 2:08 PM 2:16 PM 2:21 PM 2:31 PM 2:40 PM 1.00 2 2:59 PM 3:05 PM 3:15 PM 3:23 PM 3:28 PM 3:37 PM 3:45 PM 1.00 4 2:00 PM 2:07 PM 2:18 PM 2:26 PM 2:31 PM 2:41 PM 2:50 PM 1.00 3 3:11 PM 3:17 PM 3:27 PM 3:35 PM 3:40 PM 3:49 PM 3:57 PM 1.00 5 2:10 PM 2:17 PM 2:28 PM 2:36 PM 2:41 PM 2:51 PM 3:00 PM 1.00 4 3:22 PM 3:28 PM 3:38 PM 3:46 PM 3:51 PM 4:00 PM 4:08 PM 1.00 1 2:25 PM 2:32 PM 2:43 PM 2:51 PM 2:56 PM 3:06 PM 3:15 PM 1.00 1 3:39 PM 3:45 PM 3:55 PM 4:03 PM 4:08 PM 4:17 PM 4:25 PM 1.00 2 2:35 PM 2:42 PM 2:53 PM 3:01 PM 3:06 PM 3:16 PM 3:25 PM 1.00 2 3:50 PM 3:56 PM 4:06 PM 4:14 PM 4:19 PM 4:28 PM 4:36 PM 1.00 3 2:45 PM 2:52 PM 3:03 PM 3:11 PM 3:16 PM 3:26 PM 3:35 PM 1.00 3 4:02 PM 4:08 PM 4:18 PM 4:26 PM 4:31 PM 4:40 PM 4:48 PM 1.00 4 2:55 PM 3:02 PM 3:13 PM 3:21 PM 3:26 PM 3:36 PM 3:45 PM 1.00 4 4:13 PM 4:19 PM 4:29 PM 4:37 PM 4:42 PM 4:51 PM 4:59 PM 1.00 5 3:05 PM 3:12 PM 3:23 PM 3:31 PM 3:36 PM 3:46 PM 3:55 PM 1.00 1 4:30 PM 4:36 PM 4:46 PM 4:54 PM 4:59 PM 5:08 PM 5:16 PM 1.00 1 3:20 PM 3:27 PM 3:38 PM 3:46 PM 3:51 PM 4:01 PM 4:10 PM 1.00 2 4:41 PM 4:47 PM 4:57 PM 5:05 PM 5:10 PM 5:19 PM 5:27 PM 1.00 2 3:30 PM 3:37 PM 3:48 PM 3:56 PM 4:01 PM 4:11 PM 4:20 PM 1.00 3 4:53 PM 4:59 PM 5:09 PM 5:17 PM 5:22 PM 5:31 PM 5:39 PM 1.00 3 3:40 PM 3:47 PM 3:58 PM 4:06 PM 4:11 PM 4:21 PM 4:30 PM 1.00 4 5:04 PM 5:10 PM 5:20 PM 5:28 PM 5:33 PM 5:42 PM 5:50 PM 1.00 4 3:50 PM 3:57 PM 4:08 PM 4:16 PM 4:21 PM 4:31 PM 4:40 PM 1.00 1 5:21 PM 5:27 PM 5:37 PM 5:45 PM 5:50 PM 5:59 PM 6:07 PM 1.00 5 4:00 PM 4:07 PM 4:18 PM 4:26 PM 4:31 PM 4:41 PM 4:50 PM 1.00 2 5:32 PM 5:38 PM 5:48 PM 5:56 PM 6:01 PM 6:10 PM 6:18 PM 1.00 1 4:15 PM 4:22 PM 4:33 PM 4:41 PM 4:46 PM 4:56 PM 5:05 PM 1.00 3 5:44 PM 5:50 PM 6:00 PM 6:08 PM 6:13 PM 6:22 PM 6:30 PM 1.00 2 4:25 PM 4:32 PM 4:43 PM 4:51 PM 4:56 PM 5:06 PM 5:15 PM 1.00 4 5:55 PM 6:01 PM 6:11 PM 6:19 PM 6:24 PM 6:33 PM 6:41 PM 1.00 3 4:35 PM 4:42 PM 4:53 PM 5:01 PM 5:06 PM 5:16 PM 5:25 PM 1.00 1 6:12 PM 6:18 PM 6:28 PM 6:36 PM 6:41 PM 6:50 PM 6:58 PM 1.00 4 4:45 PM 4:52 PM 5:03 PM 5:11 PM 5:16 PM 5:26 PM 5:35 PM 1.00 2 6:23 PM 6:29 PM 6:39 PM 6:47 PM 6:52 PM 7:01 PM 7:09 PM 1.00 5 4:55 PM 5:02 PM 5:13 PM 5:21 PM 5:26 PM 5:36 PM 5:45 PM 1.00 3 6:35 PM 6:41 PM 6:51 PM 6:59 PM 0.57 1 5:10 PM 5:17 PM 5:28 PM 5:36 PM 5:41 PM 5:51 PM 6:00 PM 1.00 4 6:46 PM 6:52 PM 7:02 PM 7:10 PM 0.57 2 5:20 PM 5:27 PM 5:38 PM 5:46 PM 5:51 PM 6:01 PM 6:10 PM 1.00 Total 49.14 trips 3 5:30 PM 5:37 PM 5:48 PM 5:56 PM 6:01 PM 6:11 PM 6:20 PM 1.00 4 5:40 PM 5:47 PM 5:58 PM 6:06 PM 6:11 PM 6:21 PM 6:30 PM 1.00 5 5:50 PM 5:57 PM 6:08 PM 6:16 PM 6:21 PM 6:31 PM 6:40 PM 1.00 1 6:05 PM 6:12 PM 6:23 PM 6:31 PM 6:36 PM 6:46 PM 6:55 PM 1.00 2 6:15 PM 6:22 PM 6:33 PM 6:41 PM 6:46 PM 6:56 PM 7:05 PM 1.00 3 6:25 PM 6:32 PM 6:43 PM 6:51 PM 6:56 PM 7:06 PM 7:15 PM 1.00 4 6:35 PM 6:42 PM 6:53 PM 7:01 PM 0.57
5 6:45 PM 6:52 PM 7:03 PM 7:11 PM 0.57
Total 57.14 trips
Sequoia Shuttle Route 1 Schedule 2023
May 25 - June 27 (Daily), June 28 - Sept. 1 (Weekdays), & Sept. 5 - Sept. 10 (Daily) July 1 - September 4 (Weekends & Holidays) Lodgepole to Giant Forest Museum: Departure Lodgepole to Giant Forest Museum: Departure 48 Vehicle
Giant Forest
Museum Morow Rock
Arrival: Cresent
Meadow Cresent Meadow
Arrival: Giant
Forest Museum
Vehicle
Giant Forest
Museum Morow Rock
Arrival: Cresent
Meadow Cresent Meadow
Arrival: Giant
Forest Museum
1 8:00 AM 8:11 AM 8:18 AM 8:23 AM 8:34 AM 1.00 1 8:00 AM 8:10 AM 8:16 AM 8:21 AM 8:30 AM 1.00 2 8:18 AM 8:29 AM 8:36 AM 8:41 AM 8:52 AM 1.00 3 8:17 AM 8:27 AM 8:33 AM 8:38 AM 8:47 AM 1.00 1 8:39 AM 8:50 AM 8:57 AM 9:02 AM 9:13 AM 1.00 1 8:35 AM 8:45 AM 8:51 AM 8:56 AM 9:05 AM 1.00 2 8:57 AM 9:08 AM 9:15 AM 9:20 AM 9:31 AM 1.00 3 8:52 AM 9:02 AM 9:08 AM 9:13 AM 9:22 AM 1.00 3 9:09 AM 9:20 AM 9:27 AM 9:32 AM 9:43 AM 1.00 4 9:01 AM 9:11 AM 9:17 AM 9:22 AM 9:31 AM 1.00 1 9:21 AM 9:32 AM 9:39 AM 9:44 AM 9:55 AM 1.00 1 9:10 AM 9:20 AM 9:26 AM 9:31 AM 9:40 AM 1.00 2 9:36 AM 9:47 AM 9:54 AM 9:59 AM 10:10 AM 1.00 2 9:18 AM 9:28 AM 9:34 AM 9:39 AM 9:48 AM 1.00 3 9:48 AM 9:59 AM 10:06 AM 10:11 AM 10:22 AM 1.00 3 9:27 AM 9:37 AM 9:43 AM 9:48 AM 9:57 AM 1.00 1 10:00 AM 10:11 AM 10:18 AM 10:23 AM 10:34 AM 1.00 4 9:36 AM 9:46 AM 9:52 AM 9:57 AM 10:06 AM 1.00 2 10:15 AM 10:26 AM 10:33 AM 10:38 AM 10:49 AM 1.00 1 9:45 AM 9:55 AM 10:01 AM 10:06 AM 10:15 AM 1.00 3 10:27 AM 10:38 AM 10:45 AM 10:50 AM 11:01 AM 1.00 2 9:53 AM 10:03 AM 10:09 AM 10:14 AM 10:23 AM 1.00 1 10:39 AM 10:50 AM 10:57 AM 11:02 AM 11:13 AM 1.00 3 10:02 AM 10:12 AM 10:18 AM 10:23 AM 10:32 AM 1.00 2 10:54 AM 11:05 AM 11:12 AM 11:17 AM 11:28 AM 1.00 4 10:11 AM 10:21 AM 10:27 AM 10:32 AM 10:41 AM 1.00 3 11:06 AM 11:17 AM 11:24 AM 11:29 AM 11:40 AM 1.00 1 10:20 AM 10:30 AM 10:36 AM 10:41 AM 10:50 AM 1.00 1 11:18 AM 11:29 AM 11:36 AM 11:41 AM 11:52 AM 1.00 2 10:28 AM 10:38 AM 10:44 AM 10:49 AM 10:58 AM 1.00 2 11:33 AM 11:44 AM 11:51 AM 11:56 AM 12:07 PM 1.00 3 10:37 AM 10:47 AM 10:53 AM 10:58 AM 11:07 AM 1.00 3 11:45 AM 11:56 AM 12:03 PM 12:08 PM 12:19 PM 1.00 4 10:46 AM 10:56 AM 11:02 AM 11:07 AM 11:16 AM 1.00 1 11:57 AM 12:08 PM 12:15 PM 12:20 PM 12:31 PM 1.00 1 10:55 AM 11:05 AM 11:11 AM 11:16 AM 11:25 AM 1.00 2 12:12 PM 12:23 PM 12:30 PM 12:35 PM 12:46 PM 1.00 2 11:03 AM 11:13 AM 11:19 AM 11:24 AM 11:33 AM 1.00 3 12:24 PM 12:35 PM 12:42 PM 12:47 PM 12:58 PM 1.00 3 11:12 AM 11:22 AM 11:28 AM 11:33 AM 11:42 AM 1.00 1 12:36 PM 12:47 PM 12:54 PM 12:59 PM 1:10 PM 1.00 4 11:21 AM 11:31 AM 11:37 AM 11:42 AM 11:51 AM 1.00 2 12:51 PM 1:02 PM 1:09 PM 1:14 PM 1:25 PM 1.00 1 11:30 AM 11:40 AM 11:46 AM 11:51 AM 12:00 PM 1.00 3 1:03 PM 1:14 PM 1:21 PM 1:26 PM 1:37 PM 1.00 2 11:38 AM 11:48 AM 11:54 AM 11:59 AM 12:08 PM 1.00 1 1:15 PM 1:26 PM 1:33 PM 1:38 PM 1:49 PM 1.00 3 11:47 AM 11:57 AM 12:03 PM 12:08 PM 12:17 PM 1.00 2 1:30 PM 1:41 PM 1:48 PM 1:53 PM 2:04 PM 1.00 4 11:56 AM 12:06 PM 12:12 PM 12:17 PM 12:26 PM 1.00 3 1:42 PM 1:53 PM 2:00 PM 2:05 PM 2:16 PM 1.00 1 12:05 PM 12:15 PM 12:21 PM 12:26 PM 12:35 PM 1.00 1 1:54 PM 2:05 PM 2:12 PM 2:17 PM 2:28 PM 1.00 2 12:13 PM 12:23 PM 12:29 PM 12:34 PM 12:43 PM 1.00 2 2:09 PM 2:20 PM 2:27 PM 2:32 PM 2:43 PM 1.00 3 12:22 PM 12:32 PM 12:38 PM 12:43 PM 12:52 PM 1.00 3 2:21 PM 2:32 PM 2:39 PM 2:44 PM 2:55 PM 1.00 4 12:31 PM 12:41 PM 12:47 PM 12:52 PM 1:01 PM 1.00 1 2:33 PM 2:44 PM 2:51 PM 2:56 PM 3:07 PM 1.00 1 12:40 PM 12:50 PM 12:56 PM 1:01 PM 1:10 PM 1.00 2 2:48 PM 2:59 PM 3:06 PM 3:11 PM 3:22 PM 1.00 2 12:48 PM 12:58 PM 1:04 PM 1:09 PM 1:18 PM 1.00 3 3:00 PM 3:11 PM 3:18 PM 3:23 PM 3:34 PM 1.00 3 12:57 PM 1:07 PM 1:13 PM 1:18 PM 1:27 PM 1.00 1 3:12 PM 3:23 PM 3:30 PM 3:35 PM 3:46 PM 1.00 4 1:06 PM 1:16 PM 1:22 PM 1:27 PM 1:36 PM 1.00 2 3:27 PM 3:38 PM 3:45 PM 3:50 PM 4:01 PM 1.00 1 1:15 PM 1:25 PM 1:31 PM 1:36 PM 1:45 PM 1.00 3 3:39 PM 3:50 PM 3:57 PM 4:02 PM 4:13 PM 1.00 2 1:23 PM 1:33 PM 1:39 PM 1:44 PM 1:53 PM 1.00 1 3:51 PM 4:02 PM 4:09 PM 4:14 PM 4:25 PM 1.00 3 1:32 PM 1:42 PM 1:48 PM 1:53 PM 2:02 PM 1.00 2 4:06 PM 4:17 PM 4:24 PM 4:29 PM 4:40 PM 1.00 4 1:41 PM 1:51 PM 1:57 PM 2:02 PM 2:11 PM 1.00 3 4:18 PM 4:29 PM 4:36 PM 4:41 PM 4:52 PM 1.00 1 1:50 PM 2:00 PM 2:06 PM 2:11 PM 2:20 PM 1.00 1 4:30 PM 4:41 PM 4:48 PM 4:53 PM 5:04 PM 1.00 2 1:58 PM 2:08 PM 2:14 PM 2:19 PM 2:28 PM 1.00 2 4:45 PM 4:56 PM 5:03 PM 5:08 PM 5:19 PM 1.00 3 2:07 PM 2:17 PM 2:23 PM 2:28 PM 2:37 PM 1.00 3 4:57 PM 5:08 PM 5:15 PM 5:20 PM 5:31 PM 1.00 4 2:16 PM 2:26 PM 2:32 PM 2:37 PM 2:46 PM 1.00 1 5:09 PM 5:20 PM 5:27 PM 5:32 PM 5:43 PM 1.00 1 2:25 PM 2:35 PM 2:41 PM 2:46 PM 2:55 PM 1.00 2 5:24 PM 5:35 PM 5:42 PM 5:47 PM 5:58 PM 1.00 2 2:33 PM 2:43 PM 2:49 PM 2:54 PM 3:03 PM 1.00 3 5:36 PM 5:47 PM 5:54 PM 5:59 PM 6:10 PM 1.00 3 2:42 PM 2:52 PM 2:58 PM 3:03 PM 3:12 PM 1.00 1 5:48 PM 5:59 PM 6:06 PM 6:11 PM 6:22 PM 1.00 4 2:51 PM 3:01 PM 3:07 PM 3:12 PM 3:21 PM 1.00 2 6:03 PM 6:14 PM 6:21 PM 6:26 PM 6:37 PM 1.00 1 3:00 PM 3:10 PM 3:16 PM 3:21 PM 3:30 PM 1.00 3 6:15 PM 6:26 PM 6:33 PM 6:38 PM 6:49 PM 1.00 2 3:08 PM 3:18 PM 3:24 PM 3:29 PM 3:38 PM 1.00 1 6:27 PM 6:38 PM 6:45 PM 6:50 PM 7:01 PM 1.00 3 3:17 PM 3:27 PM 3:33 PM 3:38 PM 3:47 PM 1.00 2 6:42 PM 6:53 PM 7:00 PM 7:05 PM 7:16 PM 1.00 4 3:26 PM 3:36 PM 3:42 PM 3:47 PM 3:56 PM 1.00 Total 49.00 trips 1 3:35 PM 3:45 PM 3:51 PM 3:56 PM 4:05 PM 1.00 2 3:43 PM 3:53 PM 3:59 PM 4:04 PM 4:13 PM 1.00
3 3:52 PM 4:02 PM 4:08 PM 4:13 PM 4:22 PM 1.00
4 4:01 PM 4:11 PM 4:17 PM 4:22 PM 4:31 PM 1.00
1 4:10 PM 4:20 PM 4:26 PM 4:31 PM 4:40 PM 1.00
2 4:18 PM 4:28 PM 4:34 PM 4:39 PM 4:48 PM 1.00
3 4:27 PM 4:37 PM 4:43 PM 4:48 PM 4:57 PM 1.00
4 4:36 PM 4:46 PM 4:52 PM 4:57 PM 5:06 PM 1.00
1 4:45 PM 4:55 PM 5:01 PM 5:06 PM 5:15 PM 1.00
2 4:53 PM 5:03 PM 5:09 PM 5:14 PM 5:23 PM 1.00
3 5:02 PM 5:12 PM 5:18 PM 5:23 PM 5:32 PM 1.00
4 5:11 PM 5:21 PM 5:27 PM 5:32 PM 5:41 PM 1.00
1 5:20 PM 5:30 PM 5:36 PM 5:41 PM 5:50 PM 1.00
2 5:28 PM 5:38 PM 5:44 PM 5:49 PM 5:58 PM 1.00
3 5:37 PM 5:47 PM 5:53 PM 5:58 PM 6:07 PM 1.00
4 5:46 PM 5:56 PM 6:02 PM 6:07 PM 6:16 PM 1.00
1 5:55 PM 6:05 PM 6:11 PM 6:16 PM 6:25 PM 1.00
2 6:03 PM 6:13 PM 6:19 PM 6:24 PM 6:33 PM 1.00
3 6:12 PM 6:22 PM 6:28 PM 6:33 PM 6:42 PM 1.00
4 6:21 PM 6:31 PM 6:37 PM 6:42 PM 6:51 PM 1.00
1 6:30 PM 6:40 PM 6:46 PM 6:51 PM 7:00 PM 1.00
2 6:38 PM 6:48 PM 6:54 PM 6:59 PM 7:08 PM 1.00
3 6:47 PM 6:57 PM 7:03 PM 7:08 PM 7:17 PM 1.00
Total 72.00 trips
Sequoia Shuttle Route 2 Schedule 2023
May 25 - June 27 (Daily), June 28 - Sept. 1 (Weekdays), & Sept. 5 - Sept. 10 (Daily) July 1 - September 4 (Weekends & Holidays) Moro Rock - Access Road Open: Departure Moro Rock - Road Closure: Departure 49 Vehicle
Lodgepole
Campground
Lodgepole
Visitor Center
Arrival:

Wuksachi
Village
Wuksachi
Village
Arrival:

Lodgepole
Campground
Vehicle
Lodgepole
Campground
Lodgepole
Visitor Center
Arrival:

Wuksachi
Village
Wuksachi
Village
Arrival:

Lodgepole
Campground
1 8:00 AM 8:04 AM 8:11 AM 8:16 AM 8:25 AM 1.00 1 8:00 AM 8:04 AM 8:11 AM 8:16 AM 8:25 AM 1.00 1 8:30 AM 8:34 AM 8:41 AM 8:46 AM 8:55 AM 1.00 1 8:30 AM 8:34 AM 8:41 AM 8:46 AM 8:55 AM 1.00 1 9:00 AM 9:04 AM 9:11 AM 9:16 AM 9:25 AM 1.00 1 9:00 AM 9:04 AM 9:11 AM 9:16 AM 9:25 AM 1.00 1 9:30 AM 9:34 AM 9:41 AM 9:46 AM 9:55 AM 1.00 2 9:15 AM 9:19 AM 9:26 AM 9:31 AM 9:40 AM 1.00 1 10:00 AM 10:04 AM 10:11 AM 10:16 AM 10:25 AM 1.00 1 9:30 AM 9:34 AM 9:41 AM 9:46 AM 9:55 AM 1.00 1 10:30 AM 10:34 AM 10:41 AM 10:46 AM 10:55 AM 1.00 2 9:45 AM 9:49 AM 9:56 AM 10:01 AM 10:10 AM 1.00 1 11:00 AM 11:04 AM 11:11 AM 11:16 AM 11:25 AM 1.00 1 10:00 AM 10:04 AM 10:11 AM 10:16 AM 10:25 AM 1.00 1 11:30 AM 11:34 AM 11:41 AM 11:46 AM 11:55 AM 1.00 2 10:15 AM 10:19 AM 10:26 AM 10:31 AM 10:40 AM 1.00 1 12:00 PM 12:04 PM 12:11 PM 12:16 PM 12:25 PM 1.00 1 10:30 AM 10:34 AM 10:41 AM 10:46 AM 10:55 AM 1.00 1 12:30 PM 12:34 PM 12:41 PM 12:46 PM 12:55 PM 1.00 2 10:45 AM 10:49 AM 10:56 AM 11:01 AM 11:10 AM 1.00 1 1:00 PM 1:04 PM 1:11 PM 1:16 PM 1:25 PM 1.00 1 11:00 AM 11:04 AM 11:11 AM 11:16 AM 11:25 AM 1.00 1 1:30 PM 1:34 PM 1:41 PM 1:46 PM 1:55 PM 1.00 2 11:15 AM 11:19 AM 11:26 AM 11:31 AM 11:40 AM 1.00 1 2:00 PM 2:04 PM 2:11 PM 2:16 PM 2:25 PM 1.00 1 11:30 AM 11:34 AM 11:41 AM 11:46 AM 11:55 AM 1.00 1 2:30 PM 2:34 PM 2:41 PM 2:46 PM 2:55 PM 1.00 2 11:45 AM 11:49 AM 11:56 AM 12:01 PM 12:10 PM 1.00 1 3:00 PM 3:04 PM 3:11 PM 3:16 PM 3:25 PM 1.00 1 12:00 PM 12:04 PM 12:11 PM 12:16 PM 12:25 PM 1.00 1 3:30 PM 3:34 PM 3:41 PM 3:46 PM 3:55 PM 1.00 2 12:15 PM 12:19 PM 12:26 PM 12:31 PM 12:40 PM 1.00 1 4:00 PM 4:04 PM 4:11 PM 4:16 PM 4:25 PM 1.00 1 12:30 PM 12:34 PM 12:41 PM 12:46 PM 12:55 PM 1.00 1 4:30 PM 4:34 PM 4:41 PM 4:46 PM 4:55 PM 1.00 2 12:45 PM 12:49 PM 12:56 PM 1:01 PM 1:10 PM 1.00 1 5:00 PM 5:04 PM 5:11 PM 5:16 PM 5:25 PM 1.00 1 1:00 PM 1:04 PM 1:11 PM 1:16 PM 1:25 PM 1.00 1 5:30 PM 5:34 PM 5:41 PM 5:46 PM 5:55 PM 1.00 2 1:15 PM 1:19 PM 1:26 PM 1:31 PM 1:40 PM 1.00 1 6:00 PM 6:04 PM 6:11 PM 6:16 PM 6:25 PM 1.00 1 1:30 PM 1:34 PM 1:41 PM 1:46 PM 1:55 PM 1.00 1 6:30 PM 6:34 PM 6:41 PM 6:46 PM 6:55 PM 1.00 2 1:45 PM 1:49 PM 1:56 PM 2:01 PM 2:10 PM 1.00 Total 22.00 trips 1 2:00 PM 2:04 PM 2:11 PM 2:16 PM 2:25 PM 1.00 2 2:15 PM 2:19 PM 2:26 PM 2:31 PM 2:40 PM 1.00
1 2:30 PM 2:34 PM 2:41 PM 2:46 PM 2:55 PM 1.00
2 2:45 PM 2:49 PM 2:56 PM 3:01 PM 3:10 PM 1.00
1 3:00 PM 3:04 PM 3:11 PM 3:16 PM 3:25 PM 1.00
2 3:15 PM 3:19 PM 3:26 PM 3:31 PM 3:40 PM 1.00
1 3:30 PM 3:34 PM 3:41 PM 3:46 PM 3:55 PM 1.00
2 3:45 PM 3:49 PM 3:56 PM 4:01 PM 4:10 PM 1.00
1 4:00 PM 4:04 PM 4:11 PM 4:16 PM 4:25 PM 1.00
2 4:15 PM 4:19 PM 4:26 PM 4:31 PM 4:40 PM 1.00
1 4:30 PM 4:34 PM 4:41 PM 4:46 PM 4:55 PM 1.00
2 4:45 PM 4:49 PM 4:56 PM 5:01 PM 5:10 PM 1.00
1 5:00 PM 5:04 PM 5:11 PM 5:16 PM 5:25 PM 1.00
2 5:15 PM 5:19 PM 5:26 PM 5:31 PM 5:40 PM 1.00
1 5:30 PM 5:34 PM 5:41 PM 5:46 PM 5:55 PM 1.00
2 5:45 PM 5:49 PM 5:56 PM 6:01 PM 6:10 PM 1.00
1 6:00 PM 6:04 PM 6:11 PM 6:16 PM 6:25 PM 1.00
2 6:15 PM 6:19 PM 6:26 PM 6:31 PM 6:40 PM 1.00
1 6:30 PM 6:34 PM 6:41 PM 6:46 PM 6:55 PM 1.00
2 6:45 PM 6:49 PM 6:56 PM 7:01 PM 7:10 PM 1.00
Total 42.00 trips
Sequoia Shuttle Route 3 Schedule 2022
May 25 - June 27 & Sept. 7 - Sept. 8 (Weekdays) May 27 - June 28 & Sept. 9 - Sept. 10 (Weekends & Holidays) Wukasachi to Lodgepole Campgrounds: Departure Wukasachi to Lodgepole Campgrounds: Departure 50 Vehicle
Lodgepole
Campground
Lodgepole
Visitor Center
Wuksachi
Village
Dorst Creek
Campgrounds
1st Stop
Arrival: Dorst
Amphitheater
Dorst Creek
Amphitheater
Dost Creek
Campgrounds
3rd Stop
Wuksachi
Village
Arrival:

Lodgepole
Campground
1 8:00 AM 8:04 AM 8:12 AM 8:32 AM 8:35 AM 8:40 AM 8:45 AM 9:03 AM 9:12 AM 1.00 2 8:25 AM 8:29 AM 8:37 AM 8:57 AM 9:00 AM 9:05 AM 9:10 AM 9:28 AM 9:37 AM 1.00 3 8:51 AM 8:55 AM 9:03 AM 9:23 AM 9:26 AM 9:31 AM 9:36 AM 9:54 AM 10:03 AM 1.00 1 9:17 AM 9:21 AM 9:29 AM 9:49 AM 9:52 AM 9:57 AM 10:02 AM 10:20 AM 10:29 AM 1.00 2 9:42 AM 9:46 AM 9:54 AM 10:14 AM 10:17 AM 10:22 AM 10:27 AM 10:45 AM 10:54 AM 1.00 3 10:08 AM 10:12 AM 10:20 AM 10:40 AM 10:43 AM 10:48 AM 10:53 AM 11:11 AM 11:20 AM 1.00 1 10:34 AM 10:38 AM 10:46 AM 11:06 AM 11:09 AM 11:14 AM 11:19 AM 11:37 AM 11:46 AM 1.00 2 10:59 AM 11:03 AM 11:11 AM 11:31 AM 11:34 AM 11:39 AM 11:44 AM 12:02 PM 12:11 PM 1.00 3 11:25 AM 11:29 AM 11:37 AM 11:57 AM 12:00 PM 12:05 PM 12:10 PM 12:28 PM 12:37 PM 1.00 1 11:51 AM 11:55 AM 12:03 PM 12:23 PM 12:26 PM 12:31 PM 12:36 PM 12:54 PM 1:03 PM 1.00 2 12:16 PM 12:20 PM 12:28 PM 12:48 PM 12:51 PM 12:56 PM 1:01 PM 1:19 PM 1:28 PM 1.00 3 12:42 PM 12:46 PM 12:54 PM 1:14 PM 1:17 PM 1:22 PM 1:27 PM 1:45 PM 1:54 PM 1.00 1 1:08 PM 1:12 PM 1:20 PM 1:40 PM 1:43 PM 1:48 PM 1:53 PM 2:11 PM 2:20 PM 1.00 2 1:33 PM 1:37 PM 1:45 PM 2:05 PM 2:08 PM 2:13 PM 2:18 PM 2:36 PM 2:45 PM 1.00 3 1:59 PM 2:03 PM 2:11 PM 2:31 PM 2:34 PM 2:39 PM 2:44 PM 3:02 PM 3:11 PM 1.00 1 2:25 PM 2:29 PM 2:37 PM 2:57 PM 3:00 PM 3:05 PM 3:10 PM 3:28 PM 3:37 PM 1.00 2 2:50 PM 2:54 PM 3:02 PM 3:22 PM 3:25 PM 3:30 PM 3:35 PM 3:53 PM 4:02 PM 1.00 3 3:16 PM 3:20 PM 3:28 PM 3:48 PM 3:51 PM 3:56 PM 4:01 PM 4:19 PM 4:28 PM 1.00 1 3:42 PM 3:46 PM 3:54 PM 4:14 PM 4:17 PM 4:22 PM 4:27 PM 4:45 PM 4:54 PM 1.00 2 4:07 PM 4:11 PM 4:19 PM 4:39 PM 4:42 PM 4:47 PM 4:52 PM 5:10 PM 5:19 PM 1.00 3 4:33 PM 4:37 PM 4:45 PM 5:05 PM 5:08 PM 5:13 PM 5:18 PM 5:36 PM 5:45 PM 1.00 1 4:59 PM 5:03 PM 5:11 PM 5:31 PM 5:34 PM 5:39 PM 5:44 PM 6:02 PM 6:11 PM 1.00 2 5:24 PM 5:28 PM 5:36 PM 5:56 PM 5:59 PM 6:04 PM 6:09 PM 6:27 PM 6:36 PM 1.00 3 5:50 PM 5:54 PM 6:02 PM 6:22 PM 6:25 PM 6:30 PM 6:35 PM 6:53 PM 7:02 PM 1.00 1 6:16 PM 6:20 PM 6:28 PM 6:48 PM 6:51 PM 6:56 PM 7:01 PM 7:19 PM 0.89 2 6:41 PM 6:45 PM 6:53 PM 0.33
Total 25.22 trips
Sequoia Shuttle Route 3 Schedule 2022
May 29 - Sept. 6 (Weekdays)
Wukasachi to Lower Sherman: Departure
51 Vehicle
Wolverton
Parking Lot
Arrival: Lower
Sherman Tree
Accessible
Trail
Lower Sherman
Tree Accessible
Trail
Upper Sherman
Parking Lot
Arrival:

Wolverton
Parking Lot
1 8:00 AM 8:08 AM 8:13 AM 8:22 AM 8:28 AM 1.00
1 8:33 AM 8:41 AM 8:46 AM 8:55 AM 9:01 AM 1.00
1 9:06 AM 9:14 AM 9:19 AM 9:28 AM 9:34 AM 1.00
2 9:22 AM 9:30 AM 9:35 AM 9:44 AM 9:50 AM 1.00
1 9:39 AM 9:47 AM 9:52 AM 10:01 AM 10:07 AM 1.00
2 9:55 AM 10:03 AM 10:08 AM 10:17 AM 10:23 AM 1.00
1 10:12 AM 10:20 AM 10:25 AM 10:34 AM 10:40 AM 1.00
2 10:28 AM 10:36 AM 10:41 AM 10:50 AM 10:56 AM 1.00
1 10:45 AM 10:53 AM 10:58 AM 11:07 AM 11:13 AM 1.00
2 11:01 AM 11:09 AM 11:14 AM 11:23 AM 11:29 AM 1.00
1 11:18 AM 11:26 AM 11:31 AM 11:40 AM 11:46 AM 1.00
2 11:34 AM 11:42 AM 11:47 AM 11:56 AM 12:02 PM 1.00
1 11:51 AM 11:59 AM 12:04 PM 12:13 PM 12:19 PM 1.00
2 12:07 PM 12:15 PM 12:20 PM 12:29 PM 12:35 PM 1.00
1 12:24 PM 12:32 PM 12:37 PM 12:46 PM 12:52 PM 1.00
2 12:40 PM 12:48 PM 12:53 PM 1:02 PM 1:08 PM 1.00
1 12:57 PM 1:05 PM 1:10 PM 1:19 PM 1:25 PM 1.00
2 1:13 PM 1:21 PM 1:26 PM 1:35 PM 1:41 PM 1.00
1 1:30 PM 1:38 PM 1:43 PM 1:52 PM 1:58 PM 1.00
2 1:46 PM 1:54 PM 1:59 PM 2:08 PM 2:14 PM 1.00
1 2:03 PM 2:11 PM 2:16 PM 2:25 PM 2:31 PM 1.00
2 2:19 PM 2:27 PM 2:32 PM 2:41 PM 2:47 PM 1.00
1 2:36 PM 2:44 PM 2:49 PM 2:58 PM 3:04 PM 1.00
2 2:52 PM 3:00 PM 3:05 PM 3:14 PM 3:20 PM 1.00
1 3:09 PM 3:17 PM 3:22 PM 3:31 PM 3:37 PM 1.00
2 3:25 PM 3:33 PM 3:38 PM 3:47 PM 3:53 PM 1.00
1 3:42 PM 3:50 PM 3:55 PM 4:04 PM 4:10 PM 1.00
2 3:58 PM 4:06 PM 4:11 PM 4:20 PM 4:26 PM 1.00
1 4:15 PM 4:23 PM 4:28 PM 4:37 PM 4:43 PM 1.00
2 4:31 PM 4:39 PM 4:44 PM 4:53 PM 4:59 PM 1.00
1 4:48 PM 4:56 PM 5:01 PM 5:10 PM 5:16 PM 1.00
2 5:04 PM 5:12 PM 5:17 PM 5:26 PM 5:32 PM 1.00
1 5:21 PM 5:29 PM 5:34 PM 5:43 PM 5:49 PM 1.00
2 5:37 PM 5:45 PM 5:50 PM 5:59 PM 6:05 PM 1.00
1 5:54 PM 6:02 PM 6:07 PM 6:16 PM 6:22 PM 1.00
2 6:10 PM 6:18 PM 6:23 PM 6:32 PM 6:38 PM 1.00
1 6:27 PM 6:35 PM 6:40 PM 6:49 PM 6:55 PM 1.00
2 6:43 PM 6:51 PM 6:56 PM 7:05 PM 7:11 PM 1.00
Total 38.00 trips
Sequoia Shuttle Route 4 Schedule 2023
May 25 - Sept. 10 (Daily)
Wolverton to Lower Sherman: Departure
52 Vehicle
Wuksachi
Village
Lodgepole
Visitor Center
Wolverton Ski
Play Area
Lower Sherman
Tree Accessible
Trail
Arrival: Giant
Forest Museum
Giant Forest
Museum
Lower Sherman
Tree Accessible
Trail
Upper Sherman
Parking Lot
Wolverton Ski
Play Area
Lodgepole
Visitor Center
Arrival:

Wuksachi
Village
1 9:55 AM 10:00 AM 10:09 AM 10:17 AM 10:25 AM 10:38 AM 10:47 AM 0.64 2 10:00 AM 10:09 AM 10:14 AM 10:23 AM 10:31 AM 10:39 AM 10:52 AM 11:01 AM 0.73 3 10:04 AM 10:14 AM 10:23 AM 10:28 AM 10:37 AM 10:45 AM 10:53 AM 11:06 AM 11:15 AM 0.82 4 9:56 AM 10:07 AM 10:18 AM 10:28 AM 10:37 AM 10:42 AM 10:51 AM 10:59 AM 11:07 AM 11:20 AM 11:29 AM 1.00 5 10:10 AM 10:21 AM 10:32 AM 10:42 AM 10:51 AM 10:56 AM 11:05 AM 11:13 AM 11:21 AM 11:34 AM 11:43 AM 1.00 6 10:24 AM 10:35 AM 10:46 AM 10:56 AM 11:05 AM 11:10 AM 11:19 AM 11:27 AM 11:35 AM 11:48 AM 11:57 AM 1.00 7 10:38 AM 10:49 AM 11:00 AM 11:10 AM 11:19 AM 11:24 AM 11:33 AM 11:41 AM 11:49 AM 12:02 PM 12:11 PM 1.00 1 10:52 AM 11:03 AM 11:14 AM 11:24 AM 11:33 AM 11:38 AM 11:47 AM 11:55 AM 12:03 PM 12:16 PM 12:25 PM 1.00 2 11:06 AM 11:17 AM 11:28 AM 11:38 AM 11:47 AM 11:52 AM 12:01 PM 12:09 PM 12:17 PM 12:30 PM 12:39 PM 1.00 3 11:20 AM 11:31 AM 11:42 AM 11:52 AM 12:01 PM 12:06 PM 12:15 PM 12:23 PM 12:31 PM 12:44 PM 12:53 PM 1.00 4 11:34 AM 11:45 AM 11:56 AM 12:06 PM 12:15 PM 12:20 PM 12:29 PM 12:37 PM 12:45 PM 12:58 PM 1:07 PM 1.00 5 11:48 AM 11:59 AM 12:10 PM 12:20 PM 12:29 PM 12:34 PM 12:43 PM 12:51 PM 12:59 PM 1:12 PM 1:21 PM 1.00 6 12:02 PM 12:13 PM 12:24 PM 12:34 PM 12:43 PM 12:48 PM 12:57 PM 1:05 PM 1:13 PM 1:26 PM 1:35 PM 1.00 7 12:16 PM 12:27 PM 12:38 PM 12:48 PM 12:57 PM 1:02 PM 1:11 PM 1:19 PM 1:27 PM 1:40 PM 1:49 PM 1.00 1 12:30 PM 12:41 PM 12:52 PM 1:02 PM 1:11 PM 1:16 PM 1:25 PM 1:33 PM 1:41 PM 1:54 PM 2:03 PM 1.00 2 12:44 PM 12:55 PM 1:06 PM 1:16 PM 1:25 PM 1:30 PM 1:39 PM 1:47 PM 1:55 PM 2:08 PM 2:17 PM 1.00 3 12:58 PM 1:09 PM 1:20 PM 1:30 PM 1:39 PM 1:44 PM 1:53 PM 2:01 PM 2:09 PM 2:22 PM 2:31 PM 1.00 4 1:12 PM 1:23 PM 1:34 PM 1:44 PM 1:53 PM 1:58 PM 2:07 PM 2:15 PM 2:23 PM 2:36 PM 2:45 PM 1.00 5 1:26 PM 1:37 PM 1:48 PM 1:58 PM 2:07 PM 2:12 PM 2:21 PM 2:29 PM 2:37 PM 2:50 PM 2:59 PM 1.00 6 1:40 PM 1:51 PM 2:02 PM 2:12 PM 2:21 PM 2:26 PM 2:35 PM 2:43 PM 2:51 PM 3:04 PM 3:13 PM 1.00 7 1:54 PM 2:05 PM 2:16 PM 2:26 PM 2:35 PM 2:40 PM 2:49 PM 2:57 PM 3:05 PM 3:18 PM 3:27 PM 1.00 1 2:08 PM 2:19 PM 2:30 PM 2:40 PM 2:49 PM 2:54 PM 3:03 PM 3:11 PM 3:19 PM 3:32 PM 3:41 PM 1.00 2 2:22 PM 2:33 PM 2:44 PM 2:54 PM 3:03 PM 3:08 PM 3:17 PM 3:25 PM 3:33 PM 3:46 PM 3:55 PM 1.00 3 2:36 PM 2:47 PM 2:58 PM 3:08 PM 3:17 PM 3:22 PM 3:31 PM 3:39 PM 3:47 PM 4:00 PM 4:09 PM 1.00 4 2:50 PM 3:01 PM 3:12 PM 3:22 PM 3:31 PM 3:36 PM 3:45 PM 3:53 PM 4:01 PM 4:14 PM 4:23 PM 1.00 5 3:04 PM 3:15 PM 3:26 PM 3:36 PM 3:45 PM 3:50 PM 3:59 PM 4:07 PM 4:15 PM 4:28 PM 4:37 PM 1.00 6 3:18 PM 3:29 PM 3:40 PM 3:50 PM 3:59 PM 4:04 PM 4:13 PM 4:21 PM 4:29 PM 4:42 PM 0.91 7 3:32 PM 3:43 PM 3:54 PM 4:04 PM 4:13 PM 4:18 PM 4:27 PM 4:35 PM 4:43 PM 0.82 1 3:46 PM 3:57 PM 4:08 PM 4:18 PM 4:27 PM 4:32 PM 4:41 PM 4:49 PM 0.73 2 4:00 PM 4:11 PM 4:22 PM 4:32 PM 4:41 PM 4:46 PM 0.55
3 4:14 PM 4:25 PM 4:36 PM 4:46 PM 4:55 PM 0.45
4 4:28 PM 4:39 PM 4:50 PM 0.27
Total 28.91 trips
Vehicle
Wuksachi
Village
Lodgepole
Visitor Center
Wolverton Ski
Play Area
Lower Sherman
Tree Accessible
Trail
Arrival: Giant
Forest Museum
Giant Forest
Museum
Lower Sherman
Tree Accessible
Trail
Upper Sherman
Parking Lot
Wolverton Ski
Play Area
Lodgepole
Visitor Center
Arrival:

Wuksachi
Village
1 9:55 AM 10:00 AM 10:09 AM 10:17 AM 10:25 AM 10:38 AM 10:47 AM 0.64 2 9:55 AM 10:05 AM 10:14 AM 10:19 AM 10:28 AM 10:36 AM 10:44 AM 10:57 AM 11:06 AM 0.82 3 10:04 AM 10:15 AM 10:25 AM 10:34 AM 10:39 AM 10:48 AM 10:56 AM 11:04 AM 11:17 AM 11:26 AM 0.91 4 10:12 AM 10:23 AM 10:34 AM 10:44 AM 10:53 AM 10:58 AM 11:07 AM 11:15 AM 11:23 AM 11:36 AM 11:45 AM 1.00 5 10:32 AM 10:43 AM 10:54 AM 11:04 AM 11:13 AM 11:18 AM 11:27 AM 11:35 AM 11:43 AM 11:56 AM 12:05 PM 1.00 1 10:52 AM 11:03 AM 11:14 AM 11:24 AM 11:33 AM 11:38 AM 11:47 AM 11:55 AM 12:03 PM 12:16 PM 12:25 PM 1.00 2 11:11 AM 11:22 AM 11:33 AM 11:43 AM 11:52 AM 11:57 AM 12:06 PM 12:14 PM 12:22 PM 12:35 PM 12:44 PM 1.00 3 11:31 AM 11:42 AM 11:53 AM 12:03 PM 12:12 PM 12:17 PM 12:26 PM 12:34 PM 12:42 PM 12:55 PM 1:04 PM 1.00 4 11:50 AM 12:01 PM 12:12 PM 12:22 PM 12:31 PM 12:36 PM 12:45 PM 12:53 PM 1:01 PM 1:14 PM 1:23 PM 1.00 5 12:10 PM 12:21 PM 12:32 PM 12:42 PM 12:51 PM 12:56 PM 1:05 PM 1:13 PM 1:21 PM 1:34 PM 1:43 PM 1.00 1 12:30 PM 12:41 PM 12:52 PM 1:02 PM 1:11 PM 1:16 PM 1:25 PM 1:33 PM 1:41 PM 1:54 PM 2:03 PM 1.00 2 12:49 PM 1:00 PM 1:11 PM 1:21 PM 1:30 PM 1:35 PM 1:44 PM 1:52 PM 2:00 PM 2:13 PM 2:22 PM 1.00 Sequoia Shuttle Winter Route Schedule 2023
Nov. 23 - Nov. 26 & Dec. 23 - Jan. 1
Wuksachi to Giant Forest Museum: Departure
Jan. 13 - Jan. 14
Wuksachi to Giant Forest Museum: Departure
53 3 1:09 PM 1:20 PM 1:31 PM 1:41 PM 1:50 PM 1:55 PM 2:04 PM 2:12 PM 2:20 PM 2:33 PM 2:42 PM 1.00 4 1:28 PM 1:39 PM 1:50 PM 2:00 PM 2:09 PM 2:14 PM 2:23 PM 2:31 PM 2:39 PM 2:52 PM 3:01 PM 1.00 5 1:48 PM 1:59 PM 2:10 PM 2:20 PM 2:29 PM 2:34 PM 2:43 PM 2:51 PM 2:59 PM 3:12 PM 3:21 PM 1.00 1 2:08 PM 2:19 PM 2:30 PM 2:40 PM 2:49 PM 2:54 PM 3:03 PM 3:11 PM 3:19 PM 3:32 PM 3:41 PM 1.00 2 2:27 PM 2:38 PM 2:49 PM 2:59 PM 3:08 PM 3:13 PM 3:22 PM 3:30 PM 3:38 PM 3:51 PM 4:00 PM 1.00 3 2:47 PM 2:58 PM 3:09 PM 3:19 PM 3:28 PM 3:33 PM 3:42 PM 3:50 PM 3:58 PM 4:11 PM 4:20 PM 1.00 4 3:06 PM 3:17 PM 3:28 PM 3:38 PM 3:47 PM 3:52 PM 4:01 PM 4:09 PM 4:17 PM 4:30 PM 4:39 PM 1.00 5 3:26 PM 3:37 PM 3:48 PM 3:58 PM 4:07 PM 4:12 PM 4:21 PM 4:29 PM 4:37 PM 4:50 PM 0.91 1 3:46 PM 3:57 PM 4:08 PM 4:18 PM 4:27 PM 4:32 PM 4:41 PM 4:49 PM 0.73 2 4:05 PM 4:16 PM 4:27 PM 4:37 PM 4:46 PM 0.45
3 4:25 PM 4:36 PM 4:47 PM 0.27
Total 20.73 trips
Vehicle
Wuksachi
Village
Lodgepole
Visitor Center
Wolverton Ski
Play Area
Lower Sherman
Tree Accessible
Trail
Arrival: Giant
Forest Museum
Giant Forest
Museum
Lower Sherman
Tree Accessible
Trail
Upper Sherman
Parking Lot
Wolverton Ski
Play Area
Lodgepole
Visitor Center
Arrival:

Wuksachi
Village
1 9:55 AM 10:00 AM 10:09 AM 10:17 AM 10:25 AM 10:38 AM 10:47 AM 0.64 2 9:55 AM 10:05 AM 10:14 AM 10:19 AM 10:28 AM 10:36 AM 10:44 AM 10:57 AM 11:06 AM 0.82 3 10:04 AM 10:15 AM 10:25 AM 10:34 AM 10:39 AM 10:48 AM 10:56 AM 11:04 AM 11:17 AM 11:26 AM 0.91 4 10:12 AM 10:23 AM 10:34 AM 10:44 AM 10:53 AM 10:58 AM 11:07 AM 11:15 AM 11:23 AM 11:36 AM 11:45 AM 1.00 5 10:32 AM 10:43 AM 10:54 AM 11:04 AM 11:13 AM 11:18 AM 11:27 AM 11:35 AM 11:43 AM 11:56 AM 12:05 PM 1.00 1 10:52 AM 11:03 AM 11:14 AM 11:24 AM 11:33 AM 11:38 AM 11:47 AM 11:55 AM 12:03 PM 12:16 PM 12:25 PM 1.00 2 11:11 AM 11:22 AM 11:33 AM 11:43 AM 11:52 AM 11:57 AM 12:06 PM 12:14 PM 12:22 PM 12:35 PM 12:44 PM 1.00 3 11:31 AM 11:42 AM 11:53 AM 12:03 PM 12:12 PM 12:17 PM 12:26 PM 12:34 PM 12:42 PM 12:55 PM 1:04 PM 1.00 4 11:50 AM 12:01 PM 12:12 PM 12:22 PM 12:31 PM 12:36 PM 12:45 PM 12:53 PM 1:01 PM 1:14 PM 1:23 PM 1.00 5 12:10 PM 12:21 PM 12:32 PM 12:42 PM 12:51 PM 12:56 PM 1:05 PM 1:13 PM 1:21 PM 1:34 PM 1:43 PM 1.00 1 12:30 PM 12:41 PM 12:52 PM 1:02 PM 1:11 PM 1:16 PM 1:25 PM 1:33 PM 1:41 PM 1:54 PM 2:03 PM 1.00 2 12:49 PM 1:00 PM 1:11 PM 1:21 PM 1:30 PM 1:35 PM 1:44 PM 1:52 PM 2:00 PM 2:13 PM 2:22 PM 1.00 3 1:09 PM 1:20 PM 1:31 PM 1:41 PM 1:50 PM 1:55 PM 2:04 PM 2:12 PM 2:20 PM 2:33 PM 2:42 PM 1.00 4 1:28 PM 1:39 PM 1:50 PM 2:00 PM 2:09 PM 2:14 PM 2:23 PM 2:31 PM 2:39 PM 2:52 PM 3:01 PM 1.00 5 1:48 PM 1:59 PM 2:10 PM 2:20 PM 2:29 PM 2:34 PM 2:43 PM 2:51 PM 2:59 PM 3:12 PM 3:21 PM 1.00 1 2:08 PM 2:19 PM 2:30 PM 2:40 PM 2:49 PM 2:54 PM 3:03 PM 3:11 PM 3:19 PM 3:32 PM 3:41 PM 1.00 2 2:27 PM 2:38 PM 2:49 PM 2:59 PM 3:08 PM 3:13 PM 3:22 PM 3:30 PM 3:38 PM 3:51 PM 4:00 PM 1.00 3 2:47 PM 2:58 PM 3:09 PM 3:19 PM 3:28 PM 3:33 PM 3:42 PM 3:50 PM 3:58 PM 4:11 PM 4:20 PM 1.00 4 3:06 PM 3:17 PM 3:28 PM 3:38 PM 3:47 PM 3:52 PM 4:01 PM 4:09 PM 4:17 PM 4:30 PM 4:39 PM 1.00 5 3:26 PM 3:37 PM 3:48 PM 3:58 PM 4:07 PM 4:12 PM 4:21 PM 4:29 PM 4:37 PM 4:50 PM 4:59 PM 1.00 1 3:46 PM 3:57 PM 4:08 PM 4:18 PM 4:27 PM 4:32 PM 4:41 PM 4:49 PM 4:57 PM 0.82 2 4:05 PM 4:16 PM 4:27 PM 4:37 PM 4:46 PM 0.45
3 4:25 PM 4:36 PM 4:47 PM 4:57 PM 5:06 PM 0.45
4 4:44 PM 4:55 PM 5:06 PM 0.27
5 5:04 PM 5:15 PM 5:26 PM 0.27
Total 21.64 trips
.

Feb. 17 - Feb 18
Wuksachi to Giant Forest Museum: Departure
54 Exhibit M
Liquidated Damages
Incentives
Description Penalty Incentive Section Ref.

Misuse of Fuel: Fuel used for any other reason
other than for revenue service and training.

Any incidents identified by or reported to CITY
involving the misuse of fuel is subject to a two‐
hundred dollar ($200) fine per incident, per
vehicle, plus the cost of fuel.

N/A CDR 1.5
Management Retention: The Assistant General
Manager, Operations Manager, or Maintenance
Manager shall remain on this contract for a
minimum of one (1) year unless the CITY asks the
CONTRACTOR to remove such manager(s),
personal termination (voluntary resignation),
termination of employment by CONTRACTOR
with prior notice to CITY, or emergency.

If for reasons other than a personal termination
(voluntary resignation) or emergency, the
approved General Manager, Assistant General
Manager, Operations Manager, or Maintenance
Manager leaves prior to one (1) year, the CITY at
its sole discretion may within thirty (30) calendar
days assess a penalty equal to one and a half
(1½) times the Manager’s annual salary
(including fringe benefit costs), collected through
a reduction in payment owed the CONTRACTOR
in the next invoice cycle, or as otherwise agreed
upon, at the CITY’s sole discretion.

N/A GDR 2.1.1
Removal of General Manager: CONTRACTOR
shall not remove the General Manager assigned
to this contract during the term of this contract,
unless for personal termination (voluntary
resignation), the CITY requests their removal,
termination of employment by CONTRACTOR
with prior notice to CITY, or if the removal is
mutually agreed to in writing by both the CITY
and CONTRACTOR.

If said manager is moved by the CONTRACTOR
without the consent of the CITY, CONTRACTOR
shall pay the CITY a penalty in the sum of two‐
hundred thousand dollars ($200,000) within
thirty (30) calendar days of the manager’s
relocation.

N/A GDR 2.1.2.1
Appearance & Uniform: CONTRACTOR's
employees shall adhere to the provisions under
the Appearance and Uniform section.

Any findings of non‐compliance with appearance
and CITY approved uniform/attire shall result in a
twenty‐five dollar ($25) penalty per employee
per day.

N/A GDR 2.6.3 &
GDR 2.6.4
Report Errors:

Submitted reports shall be accurate and free of
errors. If an error is found it must be corrected
with in two (2) weekdays.

There should not be any trends in errors in any
reports.

Errors that are not corrected within two (2)
weekdays shall result in a one‐hundred dollar
($100) penalty per report per weekday past the
two (2) correction period.

If an error pattern develops with any report, the
CITY shall result in a one‐hundred dollar ($100)
penalty per error per report.

N/A GDR 2.8
Failure to Submit Reports On‐Time: All daily,
weekly, and monthly reports shall be submitted
on time.

Failure to submit the required reports on‐time as
stated shall result in a one‐hundred dollar ($100)
penalty per report per weekday it is late.

N/A DGR 2.8
On‐Board Video Surveillance Hard Drive: All
vehicles and buses equipped with a video
surveillance system shall have a hard drive
installed at all times.

If any vehicle or bus equipped with video
surveillance systems is determined to be missing
a hard drive shall result in a two‐hundred and
fifty dollar ($250) penalty per bus per incident.

N/A ODR 3.8.1
Violation of Laws or Regulations: If CITY
determines that a violation of law, regulation, or
via receipt of a report attesting to such an
occurrence, CITY will assess a penalty equal to
the fine or charge from a local, state, or federal
authority. CITY may also assess a penalty in the
absence of a fine or charge from a local, state, or
federal authority.

Failure to adhere to all federal, state, and local
laws and regulations that may or may not result
in fines or penalties, the CITY may assess a
penalty less than or equal to the associated fine
or penalty by the regulating body and costs
associated with correction of the violation.

N/A ODR 3.12
General
55 Exhibit M
Liquidated Damages
Incentives
Description Penalty Incentive Section Ref.

Accidents & Incidents: Preventable accidents or
incident are those for which the driver is at‐fault.

All "At‐Fault accidents and incidents shall result
in a fifty dollar ($50) penalty per “At‐Fault”
accident/incident. A one‐hundred dollar ($100)
penalty shall result if the "At‐Fault" driver has
had another "At‐Fault" accident or incident
within one (1) year. The 4th "At‐Fault" accident
or incident of a single driver within one (1) year
shall result in a five‐hundred dollar ($500)
penalty and the removal of the driver from the
contract.

Each accident or incident over that outline under
ODR 3.13.1 subsection F and ODR 3.13.2.2
subsection H shall result in a one‐hundred dollar
($100) penalty per accident/incident per 100,000
per service type.

Each quarterly period in which no “At‐Fault”
accidents or incidents occur the CONTRACTOR is
entitled to a one hundred dollar ($100)
incentive. A two‐hundred fifty dollar ($250)
increase will be given for each consecutive
quarter with no "At‐Fault" accidents or incidents
and will reset on the anniversary date of this
AGREEMENT. ($350 for 2nd quarter, $600 third
quarter and $850 for the fourth quarter).

ODR 3.12.1
Reporting Accidents & Incidents: CONTRACTOR
shall report all accidents/incidents by phone call
or text message within 1‐hour after the
occurrence to the Transit Manager.

If an accident or incident is not reported within 1‐
hour after it occurs shall result in a one‐hundred
dollar ($100) penalty per hour. A second incident
within one (1) year shall result in double the
penalty.

N/A ODR 3.12.1
Complaints: All valid complaints shall result in a ten dollar ($10) penalty per valid complaint. A fifty dollar
($50) penalty shall result if the driver has had 2
complaints within one (1) year rolling period and
one‐hundred dollar ($100) for the 3rd complaint.

The 4th valid complaint of a single driver within
one (1) year rolling period shall result in a two‐
hundred dollar ($200) penalty and the removal
of the driver from the contract.

Each complaint over that outline under ODR

3.13.1 subsection E and ODR 3.13.2.2 subsection
G shall result in a one‐hundred dollar ($100)
penalty per valid complaint per service type per
month.

Each quarterly period in which no valid
complaints the CONTRACTOR is entitled to a one
hundred dollar ($100) incentive. A two‐hundred
fifty dollar ($250) increase will be given for each
consecutive quarter with no valid complaints and
will reset on the anniversary date of this
AGREEMENT. ($350 for 2nd quarter, $600 third
quarter and $850 for the fourth quarter).

ODR 3.12.1
ITS Login: Operators shall login to all ITS
equipment correctly.

Failure of an operator to login to the ITS
equipment correctly shall result in a one‐
hundred dollar ($100) penalty per operator per
incident per day.

N/A ODR 3.10
Failure to Announce Stops: In the case that the
Automatic Vehicle Announcement (AVA) system
is unable to announce stops designated by the
CITY, CONTRACTOR shall ensure that operators
are announcing each stops. This will be based on
customer complaints received and Transit Staff
ride checks.

Failure by the operator to announce each stops
shall result in a one‐hundred ($100) penalty per
operator per stop unannounced.

N/A ODR 3.12.1
General (Continued)
56 Exhibit M
Liquidated Damages
Incentives
Description Penalty Incentive Section Ref.

Call Performance: The following performance is
based upon the reports from the CITY’s phone
system, currently Cisco. Calls handled
performance that falls below the standards shall
result in a penalty.
‐Ninety‐five percent (95%) of calls are
handled.
‐ Average calls answer time is greater
than ninety (90) seconds.
‐ Average calls hold time is greater than
one hundred‐twenty (120) seconds.

Failure to answer at least ninety‐five percent
(95%) of all incoming calls shall result in a one‐
hundred ($100) penalty per month.

Failure to answer calls within ninety (90) seconds
on average shall result in a one‐hundred ($100)
per month.

Failure to answer calls on hold within one
hundred‐twenty (120) seconds on average shall
result in a one‐hundred ($100) penalty per
month.

Each month standards are met or exceeded shall
result in the following incentives.

One‐hundred ($100) when ninety‐five percent
(95%) or above of incoming calls are handled.

Fifty ($50) when calls answered are within ninety
(90) seconds on average.

Fifty ($50) when the calls on hold are answered
within one hundred‐twenty (120) seconds on
average.

ODR 3.20.1.1
Description Penalty Incentive Section Ref.

On‐Time Performance: A minimum of seventy‐
five percent (75%) of bus departures are on time;
an on‐time departure is defined as having time
points adherence of 0 minutes early and no
more than 5 minutes late from the scheduled
departure time as indicated by published
timetables.

Failure to adhere to on‐time performance by
operators that contributes to overall system on‐
time performance dropping below seventy‐five
percent (75%) shall result in a two hundred‐fifty
dollar ($250) penalty per month.

Every month on‐time performance meets or
exceeds eighty‐five percent (85%) shall result in
a two hundred‐fifty dollar ($250) incentive per
month.

ODR 3.12.1
Early Departure: No bus shall depart a
designated time‐point before the published
times.

Failure by operator to depart on time from time‐
points per the published times shall result in a
two hundred‐fifty dollar ($250) penalty per
occurrence.

N/A ODR 3.12.1
Missed Run: A Missed Run occurs when a
scheduled departure is canceled or when a bus
departs more than fifteen (15) minutes after the
published departure time from the route starting
location (downtown Visalia Transit Center,
Mooney and Orchard, Visalia Medical Clinic, any
future transfer hubs, or the first stop for Sequoia
Shuttle). Failure to login prior to boarding
passengers and/or pull to provided CAD/AVL
service will constitute a Missed Run. Departures
later than five (5) minutes after the first
scheduled run of the day will be considered a
Missed Run.

Each occurrence of a Missed Run shall result in a
two hundred‐fifty dollar ($250) penalty per
occurrence.

N/A ODR 3.12.1
Missed Stop/Passenger Pass up: No bus shall fail
to stop for a passenger waiting or requesting a
stop at a designated VT or V‐LINE stop location.

Failure by an operator to stop for a passenger
shall result in a two hundred‐fifty dollar ($250)
penalty per occurrence.

N/A ODR 3.12.1
Off‐Route Performance: Operators shall stay on
route unless a CITY approved reroute is
necessary due to construction or other events
that may impact route performance.

Any instance not approved by CITY of a bus in
revenue service is off‐route shall result in a fifty
dollar ($50) penalty per incident per bus.

N/A ODR 3.15
Off‐Route, Early, Late, etc.. Report: Dispatchers
shall document all instances of vehicles off‐
route, early, late, etc.. And the report shall be
submitted to CITY as requested, but no less than
monthly.

Any instance not noted on the dispatcher's log
provided by CONTRACTOR for buses traveling off‐
route, early, late, etc.. shall result in a one‐
hundred dollar ($100) penalty per instance not
reported.

N/A ODR 3.18
Fixed Route, V‐Line, LOOP, & SEKI
General (Continued)
57 Exhibit M
Liquidated Damages
Incentives
Description Penalty Incentive Section Ref.

Passengers per Revenue Hour: CONTRACTOR
shall always strive to achieve the performance
standard of 3.8 passengers per vehicle service
hour and shall not average monthly less than 3.4
passengers per vehicle service hour.

In the event that the monthly DAR passengers
per vehicle revenue hour is less than 3.4,
CONTRACTOR shall not be paid for more than
the maximum vehicle revenue hours determined
by dividing the number of monthly DAR
passengers by 3.4.

Each month DAR passengers per vehicle revenue
hour is equal to or greater than 3.8, shall result
in an incentive of two hundred dollars ($200).

ODR 3.12.2.1
Passengers per Revenue Mile: CONTRACTOR
shall always strive to achieve the performance
standard of 0.38 passengers per vehicle service
mile and shall not average monthly less than

0.34 passengers per vehicle service mile.

In the event that the monthly DAR passengers
per vehicle revenue mile is less than 0.34,
CONTRACTOR shall not be paid for more than
the maximum vehicle revenue miles determined
by dividing the number of monthly DAR
passengers by 0.34.

Each month DAR passengers per vehicle revenue
mile is equal to or greater than 0.38, shall result
in an incentive of two hundred dollars ($200).

ODR 3.12.2.1
On‐Time Performance: Ninety‐five percent
(95%) of passengers shall be picked up within a
30‐minute window (plus or minus 15 minutes
from the recorded reservation time) of their
promised pickup time.

Failure to adhere to on‐time performance by
operators that contributes to overall system on‐
time performance dropping below ninety‐five
percent (95%) shall result in a two hundred‐fifty
dollar ($250) penalty per month.

Every month on‐time performance exceeds
ninety‐five percent (95%) shall result in a two
hundred‐fifty dollar ($250) incentive per month.

ODR 3.12.2.2
Ride Time: CONTRACTOR shall ensure ninety‐five
percent (95%) of trips will have a ride time less
than or equal to 60 minutes.

Failure to adhere to Ride Time performance by
operators that contributes to overall system Ride
Time performance dropping below ninety‐five
percent (95%) shall result in a two hundred‐fifty
dollar ($250) penalty per month.

N/A ODR 3.12.2.2
Trip Denials: There shall not be a pattern of trip
denials. If there is a Trip Denial, CONTRACTOR
shall document the occurrence and provide a
report of all Trip Denials with their monthly
reports.

Failure to log and submit all Trip Denials with the
monthly reports shall result in a hundred dollar
($100) penalty per Trip Denial per month.

N/A ODR 3.12.2.2
Missed Trips: There shall be no missed trips. A
missed trip is one that is not completed in its
entirety or is more than 60 minutes late from
scheduled pick up time.

Failure by an operator to pick up passenger with
in the 60 minute window from scheduled pick up
time shall result in a two hundred‐fifty dollar
($250) penalty per occurrence.

N/A ODR 3.12.2.2
Call Performance: The following performance is
based upon the reports from the CITY’s phone
system, currently Cisco. Calls handled
performance that falls below the standards shall
result in a penalty.
‐Ninety‐five percent (95%) of calls are
handled.
‐ Average calls answer time is greater
than ninety (90) seconds.
‐ Average calls hold time is greater than
one hundred‐twenty (120) seconds.

Failure to answer at least ninety‐five percent
(95%) of all incoming calls shall result in a one‐
hundred ($100) penalty per month.

Failure to answer calls within ninety (90) seconds
on average shall result in a one‐hundred ($100)
per month.

Failure to answer calls on hold within one
hundred‐twenty (120) seconds on average shall
result in a one‐hundred ($100) penalty per
month.

Each month standards are met or exceeded shall
result in the following incentives.

One‐hundred ($100) when ninety‐five percent
(95%) or above of incoming calls are handled.

Fifty ($50) when calls answered are within ninety
(90) seconds on average.

Fifty ($50) when the calls on hold are answered
within one hundred‐twenty (120) seconds on
average.

ODR 3.12.2.2
DAR
58 Exhibit M
Liquidated Damages
Incentives
Description Penalty Incentive Section Ref.

Wheelchair Equipment Inoperative: All
wheelchair lift, ramp, and related equipment
shall be inspected, serviced, and lubricated at
intervals necessary to ensure that the wheelchair
lifts are fully operational whenever the vehicle is
used in revenue service. This will be assessed
based on customer complaints and Transit Staff
ride checks.

If a vehicle is sent out with an unaddressed
inoperable lift shall result in a two‐hundred
dollar ($200) penalty per incident per bus.

N/A MDR 4.6
Vehicle Damage Repair Time: Vehicles shall be
repaired as soon as possible, but no later than
thirty (30) calendar days from the
accident/incident, without approval from the
Transit Manager.

Buses out of service longer than thirty (30)
calendar days due to and accident, unless
approved in advance by the Transit Manager,
shall result in a one‐hundred dollar ($100)
penalty per bus per calendar day.

N/A MDR 4.21
Vehicle Down Time: The total number of days
that any vehicle is down due to maintenance
issues or open work orders is “down time”
(excluding vehicle down due to accidents). The
CONTRACOTR’s goal should be to ensure that
vehicles are returned to service within three (3)
calendar days, but no more than fifteen (15)
calendar days.

Any Revenue Vehicle unavailable for service for
more than fifteen (15) calendar days shall result
in a one‐hundred dollar ($100) penalty per bus
per calendar day. Penalties will not be assessed
when down time is due to circumstances beyond
the CONTRACTOR’s control, as determined solely
and finally by CITY (i.e. supply chain issues,
natural disasters, or weather delays).

N/A MDR 4.21
Preventative Maintenance Program:

Failure to perform a preventative maintenance
service within 500 miles after its scheduled PM
service shall result in a five‐hundred dollar
($500) penalty per bus per calendar day.

Performing a preventative maintenance service
less than 500 miles before its scheduled PM
service shall result in a five‐hundred dollar
($500) penalty per bus.

N/A MDR 4.21
Vehicle Cleanliness: CONTRACTOR shall always
maintain all vehicle’s exteriors and interiors in a
clean and litter free condition.

Failure to maintain buses in a clean condition
shall result in a one‐hundred dollar ($100)
penalty per bus per calendar day.

Each quarterly period in which there are no
reported dirty buses the CONTRACTOR is entitled
to a one‐hundred dollar ($100) incentive. A two‐
hundred fifty dollar ($250) increase will be given
for each consecutive quarter with no valid
complaints and will reset on the anniversary of
this AGREEMENT. ($350 for 2nd quarter, $600
third quarter and $850 for the fourth quarter).

MDR 4.21
Breakdown: Vehicle breakdowns should not
exceed one (1) per 10,000 miles.

Each breakdown over that outline under MDR

4.21 subsection H shall result in a one‐hundred
dollar ($100) penalty per breakdown per 10,000.

N/A MDR 4.21
Fleet Cannibalization: Except when approved by
CITY, the CONTRACTOR shall not remove any
part from another vehicle, whether out of
service or not, to install on another vehicle
because parts are not immediately available.

Cannibalization of any buses or vehicles shall
result in a one‐hundred dollar ($100) penalty per
bus.

N/A MDR 4.21
Maintenance
59 Exhibit M
Liquidated Damages
Incentives
Description Penalty Incentive Section Ref.

California Highway Patrol (CHP) Terminal &
General Public Paratransit Vehicle (GPPV)
Certification: CONTRACTOR shall maintain both
California Highway Patrol (CHP) terminal and the
General Public Paratransit Vehicle (GPPV)
certification of all appropriate drivers and
vehicles used in the performance of this
contract.

Failure of a CHP Terminal or GPPV Certification
shall result in a five‐hundred dollar ($500)
penalty per occurrence.

N/A MDR 4.21
Major Defects: CONTRACTOR shall ensure that
no vehicle in revenue service has a major defect.

Each occurrence of a vehicle in revenue service
with a major defect shall result in a one hundred
dollar ($100) penalty per incident per bus.

N/A MDR 4.21
ASE Certification: At least eighty percent (80%)
of all maintenance personnel, including the
Maintenance Manager, must be ASE master
certified on medium/heavy‐duty trucks and/or
buses or possess comparable certifications.

If less than eighty percent (80%) of the
maintenance staff including the maintenance
manger are ASE master certified that shall result
in a five hundred dollar ($500) penalty per
quarter.

If ninety‐five percent (95%) of the maintenance
staff including the maintenance manger is ASE
master certified shall result in a one hundred
dollar ($100) incentive per quarter.

MDR 4.22
Maintenance (Continued)
60 CITY OF VISALIA

PUBLIC NOTICE
A public hearing will be held before the Visalia City Council on Monday, August 5, 2024 at 4:00 p.m. in the Visalia City Hall Council Chambers located at 707 W. Acequia, to consider the following:

Recommendation to authorize the City Manager to award a 5-year base contract to RATP Dev not to exceed $112,000,000 with the option to have five single option years up to 10 years, appropriate the operational budget funds, hear the first reading of ordinance 2024-08 as is required by the City Charter for lease agreements with a duration of longer than five years and to authorize the City Manager to execute all necessary contractual documents.

You may contact Angelina DeRossett via email at [email protected] or by phone at (559) 713-4591 if you have any questions.

In compliance with the American Disabilities Act, if you need special assistance to participate in meetings call (559) 713-4512 48-hours in advance of the meeting.

Michelle Nicholson
Chief Deputy City Clerk
61 CITY OF VISALIA, CALIFORNIA
REQUEST FOR PROPOSALS (RFP) NO. 23-24-14

CONTRACT FOR MANAGEMENT, OPERATIONS AND MAINTENANCE

OF VISALIA TRANSIT SYSTEM
DESCRIPTION:

The City of Visalia is seeking proposals for the management and operation of fixed-route, Dial-A-Ride paratransit services, V-LINE, Sequoia Shuttle (SEKI), LOOP, and the future micro transit services. In addition to managing, operating and maintaining VT Transit System, the scope of services also includes managing, operating and maintaining the facility, fleet vehicles, and buses provided by the City.

PROPOSER CONFERENCE AND FACILITY TOUR:

On Thursday, April 18, 2024, an informational conference and facility tour will be held beginning at 9:00 am at Visalia Transit (conference room), 525 N. Cain Street, Visalia, CA. This is an opportunity to ask questions regarding the project and the Request for Proposal requirements. Interested Proposers are encouraged to participate.

SUBMITTAL DEADLINE: No later than 2:00 P.M. on Tuesday, May 7, 2024 Emailed and/or faxed submittals will not be accepted. Proposals received after the time and date stated above shall be returned unopened to the proposer.

SUBMITTAL INSTRUCTIONS:

Proposers must submit in a sealed package:

One (1) unbound “original” of your proposal,
One (1) hard copy of cost proposal (in a separately sealed envelope); Eight (8) copies of your submittal (exclude cost proposals from these), One (1) copy of submittal on a USB drive with cost proposal included as a separate file.

Addressed to: City of Visalia Purchasing Division
707 W. Acequia Avenue
Visalia, CA 93291
From: Proposer’s Name & Mailing Address
Mark Envelope: RFP No. 23-24-14, Visalia Transit Operations INQUIRIES:

Questions/clarification of this bid document should be addressed in writing to the Purchasing Division (559) 713-4334, or Fax (559) 713-4802, or email [email protected]. Questions may be asked at any time prior to, but no later than Thursday, April 25, 2024.
62 CITY OF VISALIA, CALIFORNIA
REQUEST FOR PROPOSALS (RFP) 23-24-14

CONTRACT TO PROVIDE MANAGEMENT, OPERATIONS AND MAINTENANCE

ON BEHALF OF VISALIA TRANSIT
SEALED PROPOSALS will be received by the Purchasing Division located at 707 West Acequia, Visalia, CA 93291, until 2:00 P.M. on Tuesday, May 7, 2024, the Contract to Provide Management, Operations and Maintenance Services on behalf of Visalia Transit (VT).

This contract is federally funded and as such, the Federal Requirements associated with the performance of services under this contract have been included with this RFP. Awarded Vendor will be responsible for adherence to all local, state and federal requirements listed herein. These requirements are hereby incorporated into the subsequent contract arising from this RFP.

In addition, this contract is also subject to the provisions of California Labor Codes as stated in the scope of work in this RFP. The City is required to give a 10% preference to any Proposer who agrees to retain the employees of the prior contractor or subcontractor for a period of not less than 90 days. This information is more fully explained in the scope of work of the RFP.

Contract documents may be obtained from the Purchasing Division, by calling (559) 713-4334 or emailing your request to [email protected]. These documents exceed our email capacity and cannot be emailed. All requested documents will be placed on a USB drive and mailed via U.S. Mail free of charge. If requesting shipping via Fed/Ex, the Requestor is responsible for shipping charges and must provide their Fed Ex account number or paid Fed Ex shipping label (requestor must indicate if they are requesting overnight shipment as well). Alternately, the City can provide a link to a share file where requestor can download the documents.

The Agency has not established a DBE goal for this Contract. However, proposers are encouraged to obtain DBE participation for this contract. The City of Visalia’s overall DBE goal is 1% of total contracts (including subcontracts) awarded.

Executive Order N-6-22 – Russia Sanctions. On March 4, 2022, Governor Gavin Newsom issued Executive Order N-6-22 (the EO) regarding Economic Sanctions against Russia and Russian entities and individuals. “Economic Sanctions” refers to sanctions imposed by the U.S. government in response to Russia’s actions in Ukraine, as well as any sanctions imposed under state law. By submitting a bid or proposal, Contractor represents that it is not a target of Economic Sanctions. Should the State determine Contractor is a target of Economic Sanctions or is conducting prohibited transactions with sanctioned individuals or entities, that shall be grounds for rejection of the Contractor’s bid/proposal any time prior to contract execution, or, if determined after contract execution, shall be grounds for termination by the State.

The City hereby affirmatively ensures that Minority Business Enterprises and Disadvantaged Business Enterprises (DBE) will be afforded full opportunity to submit proposals in response to this notice. Individuals and/or entities submitting bids/proposals to the City of Visalia will not be discriminated against on the basis of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, gender, gender identity or expression, age, sexual orientation, or military and veteran status in any consideration leading to the award of contract.

No qualified disabled person shall, on the basis of disability, be excluded from participating in, be denied the benefits of, or otherwise be subjected to discrimination under any program or activity leading to the award of a contract. The right is reserved by the City of Visalia to reject any or all proposals, to waive any irregularities or informalities not affected by law, to evaluate the proposals submitted and to award the contract according to the proposal which best serves the interests of said City.

The right is reserved by the City of Visalia to reject any or all proposals, to waive any irregularities or informalities not affected by law, to evaluate the proposals submitted and to award the contract according to the proposal which best serves the interests of said City. Publication Dates: 4/4/24 & 4/9/24 63 TABLE OF CONTENTS

TITLE PAGE
I. Definitions........................................................................................................................................ 1 II. Introduction...................................................................................................................................... 1 A. Information......................................................................................................................... 1 B. Background......................................................................................................................... 1 C. Purpose and Objective ....................................................................................................... 3 D. RFP/Agreement Schedule................................................................................................... 3 III. Scope of Services.............................................................................................................................. 4 A. Required Product................................................................................................................ 4 B. Services of the Contractor.................................................................................................. 4 C. Pre-Contractual Expenses................................................................................................... 5 IV. Proposal Content and Format Requirements................................................................................ 11 A. Submittal Package ............................................................................................................ 12 B. Proposed Fee Structure.................................................................................................... 13 V. Contractor Selection Procedure..................................................................................................... 14 A. Criteria & Weight of Criteria............................................................................................. 14 B. Background Check ............................................................................................................ 14 C. Award of Contract ............................................................................................................ 14 VI. General Conditions ........................................................................................................................ 14 A. Important Notice .............................................................................................................. 14 B. Contracting Agency .......................................................................................................... 14 C. Legal Responsibilities........................................................................................................ 14 D. Permits and Licenses ........................................................................................................ 14 E. Indemnification and Insurance......................................................................................... 14 VII. Examination of Contract Requirements........................................................................................ 17 A. Withdrawal of Proposals .................................................................................................. 17 B. Rejection of Proposals...................................................................................................... 18 C. Evaluation/Award of Contract.......................................................................................... 18 D. Proposal Pricing Guidelines.............................................................................................. 18 E. Assignment of Contract.................................................................................................... 18 F. Right to Require Performance.......................................................................................... 19 G. Ethics in Public Contracting .............................................................................................. 19 H. Equal Employment Opportunity....................................................................................... 19 I. Venue ............................................................................................................................... 19 J. Proprietary Information ................................................................................................... 19 K. Incurring Costs.................................................................................................................. 20 L. Firearms Prohibited.......................................................................................................... 20 VIII. Exhibits to the RFP
Exhibit A – Scope of Work
Exhibit B – Current Labor & Benefit Information
Exhibit C – Service Area Map – System Map-Schedules
Exhibit D – Current Service Paddles 2024
Exhibit E – City Vehicle & Equipment List
Exhibit F – Vehicle Condition Standards
Exhibit G – Visalia Transit PTASP
Exhibit H – Contractor Proposal Hold
Exhibit I – Price Proposal
Exhibit J – Federal Clauses
Exhibit K – Federal Certifications
Exhibit L – Sequoia Park Shuttle Agreement
Exhibit M – Liquidated Damages & Incentives
64 Forms to be submitted with Proposal ......................................................................................20-30 Form 1: Non-Collusion Affidavit...................................................................................................... 20 Form 2: Workers’ Compensation Insurance Certificate.................................................................. 21 Form 3: Equal Employment Opportunity Compliance Certificate .................................................. 22 Form 4: Certification of Lower Tier Participates regarding Debarment, etc. ................................. 23 Form 5: Certification regarding Lobbying ....................................................................................... 25 Form 6: Disclosure of Lobbying Activities....................................................................................... 26 Form 7: Ownership Disclosure Form .............................................................................................. 28 Form 8: Drug Free Workplace Certificate ....................................................................................... 29 Form 9: Eligible Proposer Certification ........................................................................................... 30 ADDITIONAL ATTACHMENTS:

Sample Agreement
Sample Performance Bond Form
65 RFP NO. 23-24-14
Contract for Management, Operations and Maintenance of Agency Transit System

Page 1 of 32 ends

I. DEFINITIONS
For the purposes of RFP No. 23-24-14, the following terms shall have the meanings indicated:

1. “AGENCY” means the City of Visalia

2. “Agency Council” means the governing board or “CITY COUNCIL”.

3. “Consultant”, “Contractor”, are used interchangeably throughout this invitation to mean the proposer awarded the Contract derived from this RFP.

4. “Proposer”, “Proposer”, “Respondent” A person, partnership, firm, or corporation submitting a proposal with the intention of obtaining a contract.

5. “Bid” and “Proposal” are used interchangeably to mean an individual’s or entity’s offer in response to this Request for Proposal.

6. “Subcontractor(s) – Any person, entity, or organization to which Contractor or AGENCY has delegated any of its obligations hereunder.

7. “RFP” means Request for Proposal No. 23-24-14.

II. INTRODUCTION
A. General Information
Proposals are requested by the City of Visalia, referred to as "CITY" or “AGENCY” herein, for management, operation and maintenance services on behalf of Visalia Transit, which consists of fixed-route, Dial-A-Ride paratransit services, V-LINE, Sequoia Shuttle (SEKI), and The LOOP transit services, hereinafter referred to as "VT”. Incorporated in this RFP is a Scope of work which specifies the work under this agreement that is required. In order to be considered eligible and qualified, PROPOSER must have a minimum of ten (10) years of experience in the field of providing public transit services for systems similar in size and scope to that contemplated herein.

All proposals shall be for the complete management and operation of VT, as specified and in all respects, so that the proposal contemplates and ensures a complete TURNKEY SYSTEM such that nothing remains to be purchased, provided, or supplied by CITY, other than as noted within the provisions of this RFP. It is understood by each PROPOSER that this RFP requires, in all cases, all elements of a complete operating system for VT. The CITY will fund and procure all revenue service vehicles used to maintain the service provided. Support vehicles are the responsibility of the CONTRACTOR to provide.

The award of a Contract is subject to the approval of the Visalia City Council. The initial contract term shall be for a five (5) year period and shall, at the Agency’s option, be unilaterally extended annually thereafter for five (5) consecutive one-year option periods. The successful PROPOSER to whom an award is made will be required to enter into an agreement with CITY substantially similar to the DRAFT AGREEMENT attached.

On Thursday, April 18, 2024, an informational conference and facility tour will be held beginning at 9:00 am at the Visalia Transit Maintenance and Operation Facility (conference room), 525 N. Cain Street, Visalia, CA.

This is an opportunity to ask questions regarding the project, view the facility and the Request for Proposal requirements. Interested Proposers are encouraged to participate.

This Request for Proposals is being issued by the City of Visalia Purchasing Division. Unless otherwise directed, all communications regarding this Request for Proposals should be directed to the Purchasing Division, at (559) 713- 4334 or via email at [email protected]
Any revisions to the Request for Proposals will be issued and distributed as addenda. Proposers are encouraged to submit any questions or items for clarification in writing to [email protected] by Thursday, April 25, 2024.

This solicitation for proposals does not commit the CITY to enter into a contract or to pay any costs incurred in the preparation of responses to this RFP. The CITY reserves the right to accept or reject all proposals, and to negotiate with any qualified source, or to cancel in part or in its entirety this RFP. It may accept the proposal that it considers to be in the interest of the CITY, with or without negotiation. 66 RFP NO. 23-24-14
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PROPOSERS who indiscriminately and without justification identify most of their proposals as exempt from disclosure may be deemed non-responsive. Proposals, excluding such marked confidential information, will be available for review after posting CITY staff recommendations.

A. Background
The City of Visalia (Visalia Transit) is seeking separate proposals from qualified transportation operators to provide public transit services on behalf of Visalia Transit (VT). The following is a brief description of the City’s proposed project. For complete description, please refer to the Scope of Work which is separately attached to this RFB as Exhibit A.

Visalia Transit (VT), a division of the City of Visalia, is seeking a qualified PROPOSER to operate five different types of public transit services in the region. They include:
➢ Fixed-route service within the Visalia Urbanized Area ➢ Demand-Response & Reservation Based Paratransit service within the Visalia Urbanized Area ➢ V-LINE Commuter Service between Visalia and Fresno.
➢ Sequoia Shuttle (SEKI) within Sequoia National Park, and to and from the City of Visalia ➢ The LOOP, for youth from schools to community and recreation centers within the City of Visalia. ➢ Microtransit that provides on-demand service to the general public within the Visalia City Limits and may be commingled with DAR service.

Demand-response services were initiated in 1982, fixed-route in 1987, the V-LINE in 2015, SEKI in 2007, and The LOOP in 2008. An estimated population of 145,000 resides within VT's 40.0 square mile service area (System Map – Exhibit C).

The City finances VT primarily through a combination of fare revenues, State Transportation Development Act (TDA), Federal Transit Administration (FTA) 5307, State and Federal Grants, and Measure R local sales tax funds. A portion of the funding is contributed by the County of Tulare under a contract for the provision of VT service to County residents residing within the Visalia Transit service area.
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B. General Services to be Provided
The Awarded Proposer will be responsible for the complete management, maintenance and operation of VT, as specified and in all respects, so that the proposal contemplates and ensures a complete TURNKEY SYSTEM such that nothing remains to be purchased, provided, or supplied by CITY, other than as noted within the provisions of this RFP. It is understood by each PROPOSER that this RFP requires, in all cases, all elements of a complete operating system for VT.

Incorporated in this RFP is a Draft Agreement that specifies the scope of work required by the City of Visalia. The successful Proposer will be required to enter into an agreement with the City substantially similar to the Draft Agreement, All proposals shall be for the complete management, maintenance and operation of the agency in full accordance with provisions included within the Draft Agreement and more fully described in Exhibit A (Scope of Work). Final Agreement and Costs may be negotiated with the Selected Proposer.

C. RFP/Agreement Schedule
Event Date of Event
RFP Available to the public............................................................................................April 1, 2024 Informational Proposer Conference and Facility Tours ..............................................April 18, 2024 Deadline to submit Questions ......................................................................................April 25, 2024 Proposal Submittal Deadline 2:00 PM ........................................................................... May 7, 2024 Short list established and vendors notified .................................................................................TBD Interviews/Presentations with short-listed vendors (if required) …………..................................TBD Award of Contract @ City Council Meeting ..................................................................... .June 2024 Contract Begins one month prior to start of operation……………………………………...…July 2024 Italicized items and dates are at the Agency’s option. Agencies reserve the right to award contract solely on the basis of proposal content.

III. SCOPE OF SERVICES
A. PROPOSERS, PLEASE REFER TO EXHIBIT A (SEPARATELY ATTACHED) FOR THE FOLLOWING DETAILS APPLICABLE TO THIS REQUEST FOR PROPOSAL.

B. Documents Required After Award
Upon the CITY’S acceptance of a proposal, the successful PROPOSER will be required to execute and return a Contract furnished by the CITY, along with a Performance Bond, in the amount of twenty-five percent (25%) of the first-year contract value, and all certificates of insurance within fifteen (15) days from the date of the Notice of Award.

The performance bond shall remain in effect for the duration of the contract. A sample form for Performance Bond has been included with this RFP. Should the successful PROPOSER fails to execute the Contract, the CITY has the right to accept the proposal of the PROPOSER offering the next best value to the CITY and proceed to award contract to the next Proposer.

C. Labor Protection Requirements
Federal:

This project is subject to the provisions of Section 13 (c) of the Federal Transit Act, as amended, and specifically to the labor protection provisions incorporated into the contract for assistance between the Federal Transit Administration and CITY. These provisions require that the project “be carried” out in such a manner and upon such terms and 68 RFP NO. 23-24-14
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conditions as will not adversely affect employees in the mass transportation industry within the service area of the project.”
State:

This project is subject to the provisions of California Labor Code Sections 1070-1074. These provisions require that CITY give a 10% preference to any Proposer who agrees to retain the employees of the prior contractor or subcontractor for a period of not less than 90 days. Information including the current number of employees, wages, benefit levels, and job classifications of employees performing services under the existing contract shall be made available upon request to any entity that the awarding CITY has identified as a bona fide Proposer.

The Successful PROPOSER, if different from the present CONTRACTOR, will therefore be required to offer employment to employees in good standing of the present CONTRACTOR. Said employees shall be rehired at not less than their current level of salary (or wages) and benefits. Please refer to Exhibit F “Current Labor & Benefit Information” for a list of hourly wages and description of benefits.

D. Disadvantaged Business Participation and Equal Opportunity Provisions The Agency has not established a DBE goal for this Contract. However, proposers are encouraged to obtain DBE participation for this contract. The City of Visalia’s overall DBE goal is 1% of total contracts (including subcontracts) awarded.

E. Pre-Contractual Expenses
Pre-contractual expenses are defined as expenses incurred by proposers and selected contractor in:

1. Preparing a proposal in response to this RFP;

2. Submitting a proposal to Agency

3. Negotiations with Agency or any other matter related to the proposal; and,

4. Other expenses incurred by contractor or proposer prior to the date of award of any agreement.

City shall not be liable for any pre-contractual expenses incurred by any proposer or selected contractor.

Proposers shall not include any such expenses as part of the price proposed in response to this RFP.

The City shall be held harmless and free from any and all liability, claims or expenses whatsoever incurred by or on behalf of any person or organization responding to this RFP.

F. In order to be considered eligible and qualified, PROPOSER must have a minimum of five (5) years of experience in the field of providing public transit services for systems similar in size and scope to that contemplated herein. The PROPOSER should demonstrate familiarity with the management and operation of fixed route and dial-a-ride public transit services, including all related tasks such as vehicle control and dispatch, training, safety, vehicle maintenance management programs, fueling, etc. The CITY is particularly interested in the PROPOSER’S experience related to CNG, battery electric, and other no or low-emission vehicles/buses. The PROPOSER must have the capability to provide qualified personnel to manage and operate the system including all operations, maintenance, and related functions.

A statement of qualifications demonstrating the foregoing and listing the PROPOSER'S experience in the public transit field, together with the names, addresses and telephone numbers of at least three (3) other comparable clients, shall be furnished with the proposal. Clients referenced should be located in California, if possible.
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IV. PROPOSAL CONTENT AND FORMAT REQUIREMENTS
The following are proposal requirements.

The response must contain requested information organized by the prescribed sections. Each Proposer shall submit a complete response, providing all information requested with a complete description of the project plan. Failure to follow the prescribed format may result in rejection of the responses.

A response may be rejected if it is conditional or incomplete, or if it contains any alternation of form or other irregularities of any kind. A response may be rejected if any such defect or irregularity constitutes a material deviation from the submittal requirements. Responses submitted under improperly marked covers may be rejected. If discrepancies are found within the response, the response may be rejected.

Each page must be clearly and consecutively numbered. All responses must be submitted in the name of the legal entity or authorized agency.

Respondents are requested to organize their proposal into sections with tabs corresponding to the listed selection criteria as follows. You must answer the following questions in the same sequence as below. A screening committee will evaluate the completeness of the response to the RFP.

A. Submittal Package
Proposers must submit in a sealed package:

Proposals must be received no later than 2:00 p.m. on Tuesday, May 7, 2024, at:

City of Visalia Purchasing Department
707 West Acequia
Visalia, CA 93291
All responses must be received by the closing deadline. Late responses will be rejected. Receipt of the response by the U.S. mail system does not constitute receipt of the responses by the City of Visalia. The City of Visalia will not accept facsimile or e-mail submitted responses. All responses must be packaged, sealed, and show the following information on the outside of the package:
 Firm name, mailing address, telephone number,
 RFP-23-24-14-VT Operations
 Deadline: May 7, 2024, at 2:00 p.m. PST.

Responses must be signed by an authorized representative of the Proposer.

1. Cover Letter: Identify the prime contractor and describe any subcontract arrangements, identify the person who is authorized to negotiate for the team, and indicate that the proposal represents a firm binding offer for 200 days. Acknowledge receipt of all addenda-by-addenda number.

2. Project Understanding:
a) Project Services Contract: Proposer will indicate willingness to accept the terms and conditions in the City’s Standard Agreement. Include a list of those terms to which Proposer takes exception, and, as appropriate, provide proposed alternate wording, if any. It is not the intent to make substantial changes to the Standard Agreement. Proposer must also acknowledge their willingness to accept 70 RFP NO. 23-24-14
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the FTA Grant Contract Provisions (Exhibits J and L to be included within– Scope of Work and Sample Agreement).
b) Scope of Work: Proposer will indicate that there is an understanding of the scope of Work included with this RFP (including all Exhibits and Attachments) and agrees to follow said Scope of Work unless alternatives to the scope are presented within the proposal. All proposed alternatives should be listed here along with references to detailed descriptions within the proposal. City reserves the right to accept or reject any proposed change to the scope of work. c) City Responsibilities: Compensate the Contractor as provided in the contract agreement. Provide a "City Representative", who will represent the City and who will work with the contractor in carrying out the provisions of the RFP. The Contractor shall communicate with the Agency representative who will provide the following services:
• Examine documents submitted to the City by the Contractor and render timely decisions pertaining thereto.
• Give reasonably prompt consideration to all matters submitted by the Contractor for approval to the end that there will be no substantial delays in the Contractor’s program of work. • Process invoices submitted by Contractor.
• Provide Contractor with maps and other documentation, if available and necessary for completion of work.

3. Corporate Capabilities, Experience, Past Performance:
a) Company Financial Capacity: Submit a detailed company portfolio including the company’s financial viability within the past three (3) fiscal years, credit references, on-going projects and all pending litigations in which the company may be directly or indirectly involved. If Proposer and/or any of its owners and/or officers, has filed (voluntarily or involuntarily) for credit protection under any bankruptcy proceeding within the last seven years, Proposer must provide detailed information concerning such bankruptcy. Proposer may also provide detailed information on any failures to complete awarded contracts and any contract defaults or terminations.

Proposer shall provide a financial statement as prepared by a certified public accountant, for their prior fiscal year, consisting of a balance sheet, profit, and loss statement and such other financial statements as may be appropriate, which shall demonstrate that the Proposer possesses adequate financial ability and stability to enable the Proposer to fulfill their obligations in connection with the management and operation of Agency under the terms of the Draft Agreement. If requested by the Proposer, such information shall be treated as confidential by Agency and shall not be subject to public disclosure.
b) Experience with Similar Contracts: Supply a ten-year history of Proposer’s company and demonstrate at least five consecutive recent years of experience in service operations of a system similar in scope, size, and complexity to the package of services being proposed. Include:
• Name and address of client
• Date service was provided
• Type of services provided (e.g. fixed route, paratransit) • Functions performed (e.g. vehicle operation, scheduling, dispatching, maintenance) • Number of employees
• Number and type of vehicles operated in peak service
• Types and sizes of buses operated
• Accident and industrial injury information that accurately reflects the quality of service provided (detailed accident information is also requested in the Safety Program below) • Road failure rate (road calls per 100,000 miles)
• Passenger per revenue hour and cost per passenger
• Name of the individual responsible for administering and monitoring the contract for the client organization, and an address and telephone number where that person can be reached
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• Copies of most recent CHP inspections for operations of similar size and scope (if applicable)
c) Required Qualifications of Contractor: Proposals for the management and operation of VT will be evaluated by the City to determine whether or not they meet the required qualifications. Proposals that fail to provide documentation responding to all of the required qualification items set out in the RFP (including Exhibits and Attachments) may be considered non-responsive and may be rejected.

A Statement of qualifications demonstrating the foregoing and listing of Proposers experience in the public transit field, together with the names, addresses, and telephone numbers of at least three (3) other clients shall be furnished with the proposal. Clients referenced should be located in California if possible. Provide any additional relevant reference information over and above the contact information provided above.

This section should demonstrate the qualifications of all professional personnel to be assigned to this project by providing resumes/experience summaries describing their education, credentials, related experience and their proposed roles for this contract. Note: Contractor may not substitute any member of the project team without prior written approval of the Agency.

If your firm intends to subcontract any of the services required under this RFP it should be discussed in this section. Detailed information for each subcontractor must be provided. Note: No work may be subcontracted, nor assigned, without prior written approval of the contracted Agency. d) Conflict of Interest
o Disclose any financial, business or other relationship with Agency in this RFP or any member of Agency staff that may have an impact on the outcome of the project. o List current clients who may have a financial interest in the outcome of the project

4. Key Personnel Qualifications and Experience
Key personnel must be designated and identified. A description of these key positions is included in the scope of work for each agency. The following is a list of personnel Agencies included in this bid feel are key to this project:
• Project Management (Staff to be Proposed, all proposed staff necessary to meet the requirements set forth in the Scope of Work will be considered key to this project) • Maintenance Manager
• Operations, Safety and Training Manager(s)
a) Summary of Key Personnel: Provide a summary of the qualifications and background shared with other projects, the percentage of time dedicated to this project must be included. Include the proposed location of these staff members and the percentage of time at these locations if they are to be shared with other projects. Provide a description of which required duties will be assigned to each of the proposed staff and how their time will be split between each of the duties. If subcontractors are to be used, describe the arrangement as well as their role in the project. Designate one of these individuals as the point of contact for issues that arise during the contract for each agency. b) Resumes: Include resumes for each of the key personnel mentioned above.

5. Organization, Workforce and Staffing
• Management Plan: Provide a management plan for this project, including a detailed description of understanding of the work to be performed. Plan should also include:

1. Creative ideas proposed to maximize safe and efficient paratransit operations

2. Description and extent of corporate support available to on-site staff and Agency for which you are proposing service
• Personnel: Include a listing of all proposed personnel with qualifications and responsibilities for each position or classification.
• Organization Chart: The Proposer should provide an organizational chart which identifies how the following functions will be satisfied: project management, maintenance, reservations and scheduling, dispatch, customer service, safety and training, operations management, scheduling/call center 72 RFP NO. 23-24-14
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management and road supervision. Discuss the proposer’s minimum qualifications for each relevant position e.g. background checks language fluency, age minimums • Hiring and Retention: Discuss method for attracting and maintaining a quality and experienced workforce for this project. Provide a table showing the salary range or hourly rates and benefit package Proposer will provide for each position, including operators, mechanics, supervisors and scheduler/dispatchers.
• Incentives: Describe any proposed internal employee incentive program that would be implemented for vehicle operators as part of this contract. Examples of incentives could include incentives for driver safety, customer service, and increased efficiency and certification / licensing. • Mechanic Qualifications: Discuss any minimum experience or training required as a condition of hiring mechanic/maintenance staff.
• Drug and Alcohol Testing: Provide a copy of Proposer’s current employee drug and alcohol testing policy compliant with the U.S. Department of Transportation Regulations.

For each job classification shown in the organization chart submitted above, list the proposed wage scale and include both training and starting wages, if different. Include any budgeted step increases, cost of living adjustments and/or wage scale increases and the time period between such increases. In addition, use the following format to show the average wage scale used to develop the proposal budget.

Average Hourly Wage Classification
Job Number of
Positions
Total
Labor
Hours
Year #1 Year #2 Year #3 Year #4 Year #5
Please describe the proposed fringe benefit package in detail including a description of each benefit to be provided including, but not limited to the availability and value of such potential items as vacation; sick leave; holidays; and health coverage such as medical, dental, vision and disability. The description must include the dollar value of such benefits; the employee cost or percentage share of those costs; the positions to which they apply; minimum employee eligibility requirements; whether it is employee-only or full dependent coverage; the specific coverage description; and, how long an employee must wait to begin receiving the benefit. The above list of possible benefits is for illustration purposes only and is not intended to prescribe the type of value of the benefits to be provided to any or all project employees. This level of detail, however, is essential for the fair and complete evaluation of the proposals received.

6. Operational Approach
a) Provide an overview of your start-up approach and transition plan from the existing contractor to the new contractor and attach an implementation schedule outlining the stops to be taken up to the point of the beginning of the operation of the service. This transition plan must demonstrate that the proposer has thoroughly considered all that needs to be done to transition to the new contract with minimal service disruption and minimal assistance from Agency Staff. The startup plan is to assume that the contract is awarded March (VT) and that the first day of service under the new contract will be July 1, 2024 (VT). b) In six pages or less, outline the proposed driver training and safety program for new drivers and the retaining program for veteran drivers. Include an outline of the topics covered; the time devoted to each; number of classroom hours; number of behind-the-wheel hours with trainers; number of driving hours in regular service with a trainer or instructor; and the amount of time devoted to customer relations and sensitivity training.
c) Submit a brief description of the training program for dispatchers, reservationist, and sales/information window clerks including an outline of topics covered and time devoted to each topic. The description must address customer relations and sensitivity training in addition to other topics that might be covered. 73 RFP NO. 23-24-14
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d) Submit a description of the scheduling, dispatching and public information process proposed for Agency’s services. Describe the proposed public information hours and the minimum staffing levels to be maintained during this agreement.
e) Using two pages or less, describe your proposed method of dispatching. Include a description of any relevant experience with any program being proposed such as a computer reservation, computer assisted or fully automated dispatching system.
f) Describe your firm’s proposed program to accommodate driver “no shows”, absenteeism, vacations and turnover of employees. What assurance does Agency have that drivers will always be available as needed?
g) Describe your firm’s proposed program of replacement of key personnel. h) Describe how your firm would monitor the quality of the service provided under this contract. i) Describe the proposed Management Information System that will be used to report operational and financial data including the necessary fixed route under the National Transit Database system as required in the “Scope of Work”.

7. Maintenance, Safety and Insurance
a) Describe your firm’s proposed vehicle maintenance services and repair program including inspection schedules, staffing levels (be classification), and repair capabilities, cleaning and washing schedules. b) Describe in detail your firm’s proposed Preventative Maintenance and Inspection (PMI) Program for all buses, trollies, general purpose vehicles, fork-lift components, vehicle lifts, and general equipment used in transit service. Attach examples of the proposed documents to be used in the PMI program.

Description of PMI program should include both mileage and time intervals. c) Has your firm or a system managed by principals from your firm, received an “unsatisfactory” rating from law enforcement or other regulatory agency during the past three (3) years for maintenance, records or facility deficiencies or public fixed route? If the answer is “yes”, state specifically what happened, the circumstances, what remedial measures were taken to correct the problem and any other pertinent details.
d) Has your firm, or a public transit system managed by principals from your firm, been cited, fined, or ordered to stop operations at any time over the past seven (7) years from any regulatory agency for improper maintenance, CHP inspection failure or for accidents caused by improper maintenance. If the answer is "yes", state specifically what happened, the circumstances, what remedial measures were taken to correct the problem and any other pertinent details.
e) Provide three (3) comparable (size of operation) examples and List the number of total vehicle miles between preventable collision accidents for systems operated by your firm during each of the past three consecutive years.
f) Are there any recent, current or pending litigation involving public transit services operated by your firm due to accidents involving death or serious injury? ("Recent" shall be defined as any judgment entered or settlement reached within the past three years which resulted in a dismissal of a lawsuit.) If the answer is "yes", give details, to the extent allowed, including court and number of each case. g) Provide a detailed statement indicating the proposed insurance program by type, dollar amount, deductible levels and the method of cost calculation being careful to note the unique insurance provisions of the attached Draft Transit Operations Agreement or as outlined in this RFP.

8. Miscellaneous Requirements
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a) Provide the proposed cost per vehicle revenue service hour for extra services, as defined in the draft agreement, for each year of the proposed agreement.
b) Describe the amount and method of calculation for early payment discounts if any are being offered.

Proposers should note the standard invoice and payment schedule contained in the draft agreement in responding to this question.
c) Please list and price any other items you propose to offer as an option in addition to the items required by this RFP, the Draft Agreement and the Scope of Work. d) Briefly summarize why you consider your firm to be the best qualified to perform this contract indicating any new or creative ideas or details not mentioned earlier that would provide Agency with a high quality, safe, efficient and responsive transit operation. e) Complete and submit Proposal Cost Form.
f) Complete and submit the required proposal and contractor certifications. g) Provide the name of the firm's contact person, address, telephone number, facsimile (FAX) number and e-mail address.

9. Federal Proposal, Contract Certifications and References:

Proposing firms will be required to complete and submit the following federally required forms included in Exhibit L.
o Certification of Lower Tier Participants Regarding Debarment, Suspension, and other Ineligibility and Voluntary Exclusion.
o Certification of Restrictions on Lobbying
o Drug-Free Workplace Act Certification
o Workers’ Compensation Insurance Certifications – The successful contractor shall be required to provide a “Worker’s Compensation Insurance Certification” before commencing work. • Account Representative or other person to contact for clarification of any item contained in the proposal.

Include telephone number, fax number and email address if different from above. • Specify type of organization (individual, partnership or corporation) and if applicable indicate whether you are:
a. Small Business.
b. Disadvantaged Business.
c. Minority and/or Women-Owned Business.
• Personnel of the Proposer’s Firm must be identified in the proposal with their background and the firm must give assurances of continuity of its personnel. A contact person needs to be identified. • Surety information for all sureties – General and Automobile Liability, E/O and Worker’s Compensation. • References and Referrals
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B. Proposed Fee Structure
A Proposed Fee Structure and Schedule shall be provided under separate, sealed cover as a part of the RFP submittal.

Provide proposed fees and cost information and recommend a budget plan for all services to be provided in the following format:
• Proposers should review the requirements of this RFP and address all services in this fee schedule that might reasonably be expected to support the services provided by Agency. Indicate how the Agency will be invoiced for services, i.e., unit or hourly costs. This information should be detailed and broken down by type of service and units of work or other applicable measure (for example, staff hours at a certain rate). Proposers should endeavor to provide a comprehensive, fee schedule, as the Agency will not include compensation in the contract for items not addressed.
• Include a total cost to provide services, based on the contractor’s fee schedule and the Scope of Work as outlined in this RFP. This cost will be used as a basis for negotiations.

The fee proposal submitted under separate, sealed cover, along with the proposed project approach, will be used as a basis for any contract negotiations. The actual scope of services and fees included in the contract may be negotiated and may vary to satisfy the Agency actual needs.

V. CONTRACTOR SELECTION PROCEDURE
Selection of the successful proposal shall be generally based on the information provided by the Contractor in response to the Request for Proposals and any subsequent interviews that will be conducted. An evaluation committee will be established to review all proposals submitted pursuant to the terms of this RFP. Composition and creation of this committee, should one be formed, is at the sole discretion of the Agency’s in this bid. Names of the Committee members, should one be formed, will not be released prior to the time for interviews. Members of the proposed team are expected to participate, if possible, in any interviews to be conducted with selected proposers.

The evaluation of proposals will be based on the following criteria and relative value established by Agencies.

Procurement/Evaluation Method
The selection of a contract operator for Agency Operations & Maintenance is based on a competitively negotiated method of procurement. Guidance from the Federal Transit Administration (FTA) defines this type of procurement as the most appropriate procurement method when: (1) price alone is not the determinant factor in selection, and (2) discussions are expected with prospective offerors after proposal submission. Further, Agency has employed the “Best Value” approach in this type of procurement. FTA defines this process as:

Best Value describes a competitive, negotiated procurement process in which the recipient reserves the right to select the most advantageous offer by evaluating and comparing factors in addition to cost or price such that recipient may acquire technical superiority even if it must pay a premium price.

A “premium” is the difference between the price of the lowest priced proposal and the one that the recipient believes offers the best value. The term “best value” also means the expected outcome of an acquisition that, in the recipient’s estimation, provides the greatest overall benefit in response to its materials requirements.

To achieve best value in the context of acquisitions for public transportation purposes, the evaluation factors for a specific procurement should reflect the subject matter and the elements that are most important to the recipient. While FTA does not mandate any specific evaluation factors, the recipient must disclose those factors in its solicitation. Evaluation factors may include, but are not limited to, technical design, technical approach, length of delivery schedules, quality of proposed personnel, past performance, and management plan. This definition is intended neither to limit nor dictate qualitative measures a recipient may employ, except that they must support the purposes of the Federal public transportation program. 76 RFP NO. 23-24-14
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FTA Requires Agencies to base their determination of which proposal represents the “best value” on an analysis of the qualitative technical factors.

In the event that two or more proposals are considered by the Evaluation Committee to be equal in their technical merit, the evaluated cost or price becomes more important; in such a case, cost or price may ultimately be the deciding factor. Accordingly, the Evaluation Committee may not necessarily make recommendation to award to the Contractor with the highest technical ranking or not make a recommendation to award to the Contractor with the lowest Price Proposal, if doing so would not be in the overall best interest of the Agency public transit program.

Proposals submitted in response to this RFP will be evaluated and scored by the Evaluation Committee established by Agencies participating in this bid, in accordance with the criteria outlined in the related section.

Top scoring Proposer(s) may be asked to participate in an interview. The Proposer’s original response cannot be changed in any aspect at the interview presentation. Proposer(s) will be advised as to the time and place for such presentations, and they should be prepared to discuss all aspects of their response.

The primary desire of Agency for this procurement is to ensure an award will be made based on the highest quality of service that best matches the Agency requirements using the Federal Transit Administration’s (FTA) approved Third Party Contracting Guidance (FTA C 4220.1F) “Best Value” methodology. Per FTA’s Third-Party Contracting Guidance, Best Practices Procurement Manual, “Best Value” is defined as follows:
“Best Value” is a selection process in which proposals contain both price and qualitative components, and award is based upon a combination of price and qualitative considerations. Qualitative considerations may include technical design, technical approach, quality of proposed personnel, and/or management plan. The award selection is based upon consideration of a combination of technical and price factors to determine (or derive) the offer deemed most advantageous and of the greatest value to the procuring agency.

The Evaluation Committee will make a recommendation to award to Agency, based upon the Evaluation Committee’s determination of the responsible Contractor whose proposal is most advantageous to Agencies participating in this bid. Interviews will be held at the sole discretion of Agencies participating in this bid. Interview date is tentatively set as the week of January 29, 2018.

The process for selection shall occur in the following sequence:
• Review Proposals
• Establish a “short list” of three or more firms
• Interview “short-listed” firms (at the option and discretion of participating agencies) • Conduct Best-and-Final Offer (BAFO) process as needed • Identify best qualified firm
• Determine which, if any, alternates (alternate items/tasks correct) will be selected, and negotiate a fee • Award contract
The Committee will review the proposals for format to ensure conformance with the requirements of the RFP and may select finalists to interview with the Committee as a part of the Committee's evaluation process. Members of this Committee are expected to participate, if possible, in any interviews to be conducted with selected proposers.

The evaluation of proposals will be based on the following criteria and relative value established by Agency. City does not guarantee that an interview will take place, thus reserving the right to select a contractor based solely on the information provided in the proposals received in response to the RFP. Should an interview take place, the key personnel responsible for fulfilling the requirements of the project shall be required to be present for the interview.

A. Criteria & Weight of Criteria
The Technical Proposal is of greater importance than the Cost Proposal. 77 RFP NO. 23-24-14
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The Committee will address the following criteria in evaluation of proposals in order to gauge the ability of a contractor to perform the contract as specified. The same general criteria will be used to judge both the proposal and the presentation, should the Agency choose to conduct interviews with short-listed firms.

Criteria Weight
Technical 40%
Proposed Management
and Operations Plan
30%
Past Performance 20%
Financial Ability 10%
Evaluation Criteria
Selected Evaluation Criteria within Content of Technical Proposal Technical (40%)
• Qualifications (20%)
o Experience with providing Public Transit Fixed Route Service of similar size and scope. o Experience with operating and maintaining a fleet of similar size o Capacity to perform contract requirements
o Experience with current Agency owned equipment and ancillary vendors • Proposed Personnel (30%) (Listed in order of importance) o Qualifications and Experience of Proposed General Manager o Qualifications and Experience of Proposed Maintenance Manager o Qualifications and Experience of Proposed Operations Manager o Driver retention
o Recruiting, hiring, training, and retraining program for Drivers o Organizational Chart detailing organizational structure and reporting relationships • Transition Plan (10%) (Listed in order of importance) o Mobilization Plan & Schedule
o Facility move in plan
o Recruitment/hiring plan
o Tool and equipment assessment
o Handling of Environmental requirements and permits for operation • Risks and Added Value Assessment (10%)
o Understanding of risks and mitigation
o Value added and innovation
• Proposed Maintenance and Equipment Plan (30%) (Listed in order of importance) o Proposed Vehicle Maintenance Plan
o Proposed Bus Wash Plan and Interior Cleaning Plan
o Approach to Road Call Management
o Experience with Fleet Management Software
o Safety Record
o Proposed Warranty Plan
o Proposed Plan for intended utilization of the on-board video system from an operational perspective (i.e. operator training, improvement and reinforcement) Proposed Management and Operations Plan
• (Listed in order of importance) (30%)
o Proposed Approach and Methodology
o Proposed Road Supervision Approach
o Contractor’s experience with the FTA Uniform System of Accounts and with National Transit Database Reporting
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o Proposed Fare Collection Plan including equipment and training to be used for collection of fares, and proposed approach and experience with fare collection management. o Proposed training program for maintenance personnel, vehicle operators, schedulers/dispatchers and supervisors
o Proposed Customer Service approach
o Proposed Safety, Security and Risk Management Plan
o Proposed Internal Communications Network, including methods of communicating instructions to supervisors and vehicle operators and the approach to routing/dispatching functions.

Selected Evaluation Criteria within Past Performance
• (Listed in order of importance) Past Performance – Listed References (20%) o Applicability of Past Performance Reference
o Overall services provided by the Contractor
o Responsiveness of contractor in addressing and correcting problems o Management Staff’s ability to meet the expectations and needs of the transit agency o Contractor’s Customer Service as provided by Bus Operator Staff o Would you choose to renew a contract with this Contractor Selected Evaluation Criteria within Financial Ability
• Financial Ability (10%)
Financial Ability and Risk Ranking by third-party independent accounting/auditing firm. The review shall be an analysis of:
a) Percentage of cash to total current assets and total assets of the Contractor b) Quick and Current Ratio analysis
c) Net Sales Volume and Accounts Receivable Turnover
d) Sources which produced the prospective vendors operating capital e) Availability and amount of short-term working capital financing f) Debt structure and leverage
g) Working Capital Measures (cash, equivalents and receivables less current liabilities h) Working Capital Ratio to Total Annual Contract Revenue The Contractor’s financial statements will be reviewed as noted above to determine the Contractor’s ability to complete a contract of this value, financial risks associated with the Contractor, cash and credit line availability, sources of operating capital, review of Dunn and Bradstreet reports and a review of pending litigation. Additionally other factors including but not limited to whether the financial statements and information provided were audited, comments and notes included with the audit report or management letters, the auditing firm itself and potential quality issues and variations from report to report and the translation of all financial information into U.S. currency for comparison purposes may be considered.

Prior to the award of contract, the Agency must be assured that the proposer selected has all of the resources required to successfully perform under the contract. This includes, but is not limited to, personnel with the skills required, equipment/materials and financial resources sufficient to provide services called for under this contract. If, during the evaluation process, the Agency is unable to assure itself of the proposer’s ability to perform under the contract, if awarded, the Agency has the option of requesting from the proposer, any information that the Agency deems necessary to determine the proposer’s capabilities. If such information is required, the proposer will be notified and will be permitted seven (7) working days to submit the requested information.

In determining the Contractor’s compliance for sufficient working capital, the following formula will be used to determine if the Contractor has sufficient working capital:
(Cash/Cash Equivalents) + (Accounts Receivable <90 Days – Accounts Payables) + (Stand-by Letter of Credit) = 25% of annual contract amount.

B. Background Check
City reserves the right to conduct a background inquiry of selected proposer which may include the collection of appropriate criminal history information, contractual and business associations and practices, employment histories and reputation in the business community. By submitting a proposal to the Agency, the proposer consents to such 79 RFP NO. 23-24-14
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an inquiry and agrees to make available to the Agency such books and records as the Agency deems necessary to conduct the inquiry. Agencies request Proposer DUNS Number be provided within the Proposal submitted.

C. Award of Contract
The successful firm will be required to execute a contract with the approving Agency. A Draft Agreement has been included in this RFP to alert proposers to the provisions generally found in City contracts. The Draft Agreement may be altered from the enclosed form at the discretion of the City and without notice to contractor prior to award of contract. The Agency does not guarantee that the Final Agreement will duplicate the enclosed Draft Agreement.

VI. GENERAL CONDITIONS
A. Important Notice
The Agencies will not be responsible for oral interpretations given by any Agency employee, representative, or others. Proposers are cautioned that any statements made that materially change any portion of the proposal documents shall not be relied upon unless subsequently ratified by a formal written amendment to the proposal document. The issuance of a written addendum is the only official method whereby interpretation, clarification, or additional information can be given. If any addenda are issued to this Request for Proposals, the Agency will attempt to notify all prospective vendors who have secured same. However, it will be the responsibility of each vendor, prior to submitting their proposal, to contact the Purchasing Division, located at 707 W. Acequia, Visalia, CA 93291, (559) 713-4334 to determine if addendums were issued and to make such addendum a part of the proposal.

B. Contracting Agency
The contract resulting from this Request for Proposals for Agency’s will be administered by the City of Visalia Administrative Services Department, Purchasing Division. Each participating Agency will independently contract with the proposed successful contractor.

C. Legal Responsibilities
All proposals must be submitted, filed, made, and executed in accordance with State of California and Federal laws relating to proposals for contracts of this nature whether the same or expressly referred to herein or not. By submitting a proposal, Contractor certifies that he or she will comply with all Federal laws and requirements, including but not limited to Equal Employment Opportunity, Disadvantaged Business Enterprise, Labor Protection and other laws and regulations applicable to contracts utilizing Federal funds.

D. Permits and Licenses

1. Business Tax Certificate
Possession of Agency Business Tax Certificate is not required to submit a proposal in response to this invitation. However, Contractor shall be required to possess, at his/her own expense, a valid and current Agency Business Tax Certificate, prior to commencing work. Fee is based on gross receipts for all business transactions in the jurisdiction in which they are conducting business. For additional information, contact the City of Visalia at (559) 713-4326.

2. Professional License
Contractor is to be licensed in accordance with the California Business and Professions Code and is to possess current professional registration and be licensed to perform work in the State of California.

3. Permits
Contractor shall be required to obtain and maintain at his/her own expense, any and all permits, licenses and certifications issued by any federal, state or local governmental agency, pertaining to, and necessary for providing the services required in this Request for Proposals.

E. Indemnification and Insurance
Details on indemnification and insurance is provided within the SOW and draft Agreement (separately attached).

Proposing Contractor must keep City specific requirements in mind with each proposal submitted. 80 RFP NO. 23-24-14
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VII. EXAMINATION OF CONTRACT REQUIREMENTS AND ACCEPTANCE OF

PROPOSAL CONTENT
Before submitting a proposal, proposers must satisfy themselves by personal examination of the proposal requirements and other contract documents, and by any other means as they may believe necessary, as to the actual conditions, requirements, and difficulties under which the work must be performed and to verify any representations made by the Agencies participating in this bid, upon which the offeror will rely.

The submission of a proposal shall be considered conclusive evidence that the proposer has carefully investigated all conditions that affect or may at some future date affect the performance of services covered by this solicitation, and is satisfied as to the character, quality, and quantities of work to be performed and as to the requirements of the proposal. The submission of a proposal shall also be evidence that the proposer is familiar with directives that in any way affect the work or persons engaged or employed in the work.

No proposer shall at any time after submission of a proposal make any claim or assertion that there was any misunderstanding or lack of information regarding the nature or amount of work necessary for satisfactory performance under the contract. If the proposer receives an award as a result of this Request for Proposals, failure to have made such investigations and examinations will in no way relieve the proposer from its obligations to comply in every detail with all provisions and requirements of the contract documents, nor will a plea of ignorance of such conditions and requirements be accepted as a basis for claim whatsoever by the proposer for additional compensation. Any errors, omissions, or discrepancies found in the specifications or other contract documents shall be called to the attention of Agencies and clarified prior to the submission of proposals.

Should the proposer feel there has been a supplemental or oral modification, it shall be his responsibility to verify said modification in writing prior to submission of the proposal.

The contents of the proposal of the successful proposer shall become contractual obligations if procurement action ensues. Failure to accept these obligations in a contractual agreement shall result in cancellation of award.

A. WITHDRAWAL OF PROPOSALS
Any proposal may be withdrawn at any time prior to the time fixed in the public notice for the receipt of proposals, only by written request for the withdrawal of the proposal filed with the Purchasing Division. The request shall be executed by the proposer or his duly authorized representative. The withdrawal of a proposal does not prejudice the right of the proposer to file a new proposal. No proposal may be withdrawn after the time fixed in the public notice for the receipt of proposals.

B. REJECTION OF PROPOSALS
Failure to meet the requirements of the RFP may be cause for rejection of the proposal. The City may reject the proposal if it is deemed incomplete, contains irregularities of any kind or is offered conditionally. The City and Agencies reserves the right to reject any and all proposals without cause.

The proposal is to be prepared in such a way as to provide a straightforward, concise delineation of the information requested. Proposals which contain false or misleading statements, or which do not support an attribute or condition claimed by the proposer, may be cause for rejection of the proposal. If, in the opinion of the Proposing Agency, such information was intended to mislead the Agency in its evaluation of the proposal, it will be cause for rejection of the proposal.

C. EVALUATION/AWARD OF CONTRACT
Evaluation and selection of proposals will be based on the information called for in this RFP. Brochures or other promotional presentations beyond that sufficient to submit a complete and effective proposal are not desired.

Elaborate artwork, expensive paper or binders, and expensive visuals are not necessary.

Proposals will be evaluated by a Selection Committee. This committee may consist of representatives of Agencies, members of the community, the Purchasing Division, and may include a representative knowledgeable in public transportation services from outside of the community. In connection with its evaluation, the participating Agencies of this RFP may, at its option, invite one or more proposers to make an oral presentation to the Selection Committee. 81 RFP NO. 23-24-14
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During these interviews, the proposers will be allowed to present such evidence as may be appropriate in order that the Committee can correctly analyze all materials and documentation submitted as a part of the proposals.

The award, if made, will be made within one hundred and eighty (180) days from the proposal’s closing date.

Proposer agrees and so stipulates in submitting this proposal, as though stated therein, and in any subsequent award of contract that:

1. The proposer is an independent contractor, not an employee, agent, or officer at any of the proposed agencies.

2. The contract, should it be awarded, shall be interpreted, construed, and given effect in all respects according to the laws of the State of California.

3. Should the proposer be awarded a contract, the proposer shall not assign contract, or any part thereof, or any moneys due or to become due thereunder, without prior consent of Agency.

4. Proposer shall indemnify and hold harmless the City and Agencies, its officers, officials, employees, and agents from and against all claims, damages, losses, and expenses caused in whole or in part by any negligent act or omission of the proposer, its contractors, subcontractor, anyone directly or indirectly employed by any of them, or anyone for whose acts any of them may be liable, except where caused by the active negligence, sole negligence, or willful misconduct by the Agency.

5. Proposer shall hold the Agencies in this RFP harmless from liability of any nature or kind, including cost and expenses for infringement or use of any copyrighted composition, secret process, patented or unpatented invention, article or appliance furnished or used in connection with the contract.

6. Proposer warrants that no gratuities, in the form of gifts, entertainment, or otherwise, were offered or given by the proposer, to any officer or employee of Agencies with a view toward securing the contract or securing favorable treatment with respect to any determination concerning the performance of the contract. For breach or violation of this warranty, the Agency shall have the right to terminate the contract, either in whole or in part.

The rights and remedies of the Agency provided in this clause shall not be exclusive and are in addition to any other rights and remedies provided by law or under the contract.

D. PROTESTS/APPEALS
Because it is essential that Proposers have confidence in the procurement procedures for soliciting and awarding contracts, it is the policy of the Agencies to offer Proposers the opportunity to appeal award of contracts.

Proposers should refer to each Agency’s Protest/Appeal policy which is included in their individual sections.

E. ASSIGNMENT OF CONTRACT
No assignment by the vendor of the contract or any part hereof, or of funds to be received there under, will be binding upon Agencies unless such assignment had prior written approval and consent of Agencies participating in the RFP.

In the event the Agency gives such consent, the terms and conditions of the agreement shall apply to and bind the party or parties to whom such work is assigned, sublet or transferred.

F. RIGHT TO REQUIRE PERFORMANCE
The failure of the Agency at any time to require performance by the proposer of any provisions hereof shall in no way affect the right of the Agency thereafter to enforce the same. Nor shall waiver by the Agency of any breach of any provision hereof be taken or held to be waiver of any succeeding breach of such provision or as a waiver of any provision itself.

G. ETHICS IN PUBLIC CONTRACTING
Each proposer, by submitting a proposal, certifies that it is not a party to any collusive action or any action that may be in violation of the Sherman Antitrust Act by submitting a proposal, the proposer certifies that its proposal was made without fraud; that it has not offered or received any kickbacks or inducements from any other proposer in connection with the request for proposal; and that it has not conferred on any public employee, public member or public official having responsibility for this procurement transaction, any payment, loan, subscription, advance, deposit of money, services, or anything of more than nominal value. The proposer further certifies that no relationship exists between itself and the Agency or another person or organization that interferes with fair competition or 82 RFP NO. 23-24-14
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constitutes a conflict of interest with respect to a contract with the City of Visalia, KCAPTA, Tulare County, or City of Tulare.

Prior to the award of any contract, the potential Contractor may be required to certify in writing to the Purchasing Division that no relationship exists between the proposer and any Agency employee, officer, official or agent that interferes with fair competition or is a conflict of interest with respect to a contract with any of the agencies proposed in this contract.

More than one proposal from an individual, firm, partnership, corporation or association under the same or different names may be rejected. Reasonable grounds for believing that a proposer has interest in more than one proposal for the work solicited may result in rejection of all proposals in which the proposer is believed to have an interest.

H. EQUAL EMPLOYMENT OPPORTUNITY
During the performance of the contract, proposer agrees to the following:

1. Proposer shall comply with all the requirements, when applicable, of the California Fair Employment Practice Commission and provisions of, when applicable, all Federal, State of California, County of Tulare and City of Visalia, City of Tulare, County of Kings, and City of Hanford laws and ordinances related to employment practices.

2. Proposer shall not discriminate against any employee or applicant for employment on the basis of race, religion, color, gender, age, handicap, national origin or ancestry, except when such a condition is a bona fide occupational qualification reasonably necessary for the normal operations of the proposer. The proposer agrees to post in conspicuous places, visible to the employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause.

3. Proposer, in all solicitations or advertisements for employees, placed by, or on behalf of the proposer, shall state that proposer is an Equal Opportunity Employer.

I. VENUE
Any contract resulting from this solicitation shall be governed by, and construed in accordance with, the laws of the State of California. Venue for any litigation arising out of the contract will be vested in Tulare or Kings County, California, depending on contracting agency’s county.

J. PROPRIETARY INFORMATION
The proposals received shall become the property of the Agencies spelled out in this RFP and are subject to public disclosure. Proposal prices and information submitted by proposers will be made available to proposers after Agency Council has approved award of contract. Proposers are to indicate any restrictions on the use of data contained in their responses. Those parts of a proposal which are defined by the proposer as business or trade secrets, as that term is defined in California Government Code, Section 6254.7, and are reasonably marked as “Trade Secrets”, “Confidential” or “Proprietary” shall only be disclosed to the public if such disclosure is required or permitted under the California Public Records Act or otherwise by law. Proposers who indiscriminately and without justification identify most, or all, of their proposal as exempt from disclosure may be deemed non-responsive.

K. INCURRING COSTS
The City of Visalia is not liable for any cost incurred by proposers in responding to this Request for Proposals.

L. FIREARMS PROHIBITED
Guns may not be carried by contractors/vendors/consultants while working on Agency premises without the expressed written approval of an Agency Department Head, or an exemption in the contract. If a contractor/vendor/consultant is caught carrying a gun, without Agency permission, their contract will be terminated.

M. EXECUTIVE ORDER – RUSSIAN SANCTIONS
Executive Order N-6-22 – Russia Sanctions on March 4, 2022, Governor Gavin Newsom issued Executive Order N6-22 (the EO) regarding Economic Sanctions against Russia and Russian entities and individuals. “Economic Sanctions” refers to sanctions imposed by the U.S. government in response to Russia’s actions in Ukraine, as well as any sanctions imposed under state law. By submitting a bid or proposal, Contractor represents that it is not a 83 RFP NO. 23-24-14
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target of Economic Sanctions. Should the State determine Contractor is a target of Economic Sanctions or is conducting prohibited transactions with sanctioned individuals or entities, that shall be grounds for rejection of the Contractor’s bid/proposal any time prior to contract execution, or, if determined after contract execution, shall be grounds for termination by the State.
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FORM 1
(Submit with Response)

NON COLLUSION AFFIDAVIT

STATE OF CALIFORNIA )
) ss
_______________________)
_________________________, being first duly sworn, deposes and says that he or she is _________ of __________ the party making the foregoing Bid; that the Bid is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the Bid is genuine and not collusive or sham; that the BIDDER has not directly or indirectly induced or solicited any other BIDDER to put in a false or sham Bid, and has not directly or indirectly colluded, conspired, connived, or agreed with any BIDDER or anyone else to put in a sham Bid, or that anyone shall refrain from Bidding; that the BIDDER has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the Bid price of the BIDDER or any other BIDDER, or to fix any overhead, profit, or cost element of the Bid price, or of that of any other BIDDER, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the Bid are true; and, further, that the BIDDER has not, directly or indirectly, submitted his or her Bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham Bid.

Company: ______________________________________________ Business Address: ______________________________________________ Signature: ______________________________________________ Name of Signing Official: ______________________________________________ Title of Signing Official: ______________________________________________ Date: ______________________________________________
Company Seal:

State of California
County of ________________________
On this __________ day of _______________before me, ___________________________________________, a Notary Public,
personally appeared ____________________________________________,who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument.

I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct WITNESS my hand and official seal.

Signature __________________________________ (Seal)
A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. 85 RFP NO. 23-24-14
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FORM 2
(Submit with Response)
WORKERS’ COMPENSATION INSURANCE CERTIFICATE

STATE OF CALIFORNIA )
) ss
_____________________ )
I am aware of the provisions of Section 3700 of the Labor Code which requires every employer to be insured against liability for workers’ compensation or to undertake self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work under this contract.

Company: _____________________________________________
Business Address: _____________________________________________ Signature: _____________________________________________ Name of Signing Official: _____________________________________________ Title of Signing Official: _____________________________________________ Date: _____________________________________________
Company Seal:
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FORM 3
(Submit with Response)

EQUAL EMPLOYMENT OPPORTUNITY COMPLIANCE CERTIFICATE
Equal Opportunity Clause
Unless exempted by rules, regulations or orders of the Secretary of Labor issued pursuant to Executive Orders 28925, 11114 or Section 204 of Executive Order 11246 of September 24, 1965, during the performance of each contract with the _________, the contractor agrees as follows:

1. The contractor will not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin or political affiliation. The contractor will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, gender, national origin or political affiliation. Such action shall include, but not be limited to, the following: employment upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the contracting officer setting forth the provisions of this nondiscrimination clause.

2. The contractor will, in all solicitations or advertisements for employees, placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin or political affiliation.

3. The contractor will send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided by the agency contracting officer, advising the labor union or the workers’ representative of the contractors’ commitments under Section 202 of Executive order 11246 of September 24, 1965, and shall post copies of the notice in conspicuous places available to employees and applicants for employment.

4. The contractor will comply with all provisions of Executive Order 11246 of September 24, 1965, and the rules, regulations and relevancy orders of the Secretary of Labor.

5. The contractor will furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by the rules, regulations and relevant orders of the Secretary of Labor, or pursuant thereto, and will permit access to his books, records and accounts by the contracting agency and the Secretary of Labor for purposes of investigation to ascertain compliance with such rules, regulations and orders.

6. In the event of the contractor’s non-compliance with the non-discrimination clauses of this subcontract or with any of such rules, regulations or orders, this subcontract may be canceled, terminated or suspended, in whole, or in part and the contractor may be declared ineligible for further government contracts in accordance with the procedures authorized in accordance with Executive Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulation or order of the Secretary of Labor, or otherwise provided by law.

7. The contractor will include the provisions of Paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each Subcontractor or vendor. The contractor will take such action with respect to any subcontract or purchase order as the contracting agency may direct as a means of enforcing such provisions including sanctions for non-compliance. Provided, however, that in the event the contractor becomes involved in, or is threatened with litigation with a subcontractor or vendor as a result of such direction by the contracting agency, the contractor may request the United States to enter into such litigation to protect the interest of the United States.

Certification on Non-Segregated Facilities
The contractor hereby certifies that it does not or will not maintain segregated facilities not permit its employees to work at locations where facilities are segregated on the basis of race, color, religion, gender, national origin or political affiliation. ________________________________ _______________________________ _________ Name of Firm Authorized Signature Date
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FORM 4
(Submit with Response)

CERTIFICATION OF LOWER TIER PARTICIPANTS REGARDING

DEBARMENT, SUSPENSION, AND OTHER INELIGIBILITY

AND VOLUNTARY EXCLUSION
2C.F.R. part 180, 2 C.F.R. part 1200, 2 C.F.R. § 200.213, C.F.R. part 200 Appendix II (I), Executive Orders 12549 & 12689
(All Contract and Subcontracts of $25,000 or more)

BEFORE COMPLETING THIS CERTIFICATION, READ THE FOLLOWING INSTRUCTIONS WHICH ARE AN

INTEGRAL PART OF THE CERTIFICATION
The Contractor shall comply and facilitate compliance with U.S. DOT regulations, “Non-procurement Suspension and Debarment,” 2 C.F.R. part 1200, which adopts and supplements the U.S. Office of Management and Budget (U.S.

OMB) “Guidelines to Agencies on Government-wide Debarment and Suspension (Nonprocurement),” 2 C.F.R. part 180. These provisions apply to each contract at any tier of $25,000 or more, and to each contract at any tier for a federally required audit (irrespective of the contract amount), and to each contract at any tier that must be approved by an FTA official irrespective of the contract amount. As such, the Contractor shall verify that its principals, affiliates, and subcontractors are eligible to participate in this federally funded contract and are not presently declared by any Federal department or agency to be:
a) Debarred from participation in any federally assisted Award; b) Suspended from participation in any federally assisted Award; c) Proposed for debarment from participation in any federally assisted Award; d) Declared ineligible to participate in any federally assisted Award; e) Voluntarily excluded from participation in any federally assisted Award; f) Disqualified from participation in ay federally assisted Award.

By signing and submitting its bid or proposal, the bidder or proposer certifies as follows:

The certification in this clause is a material representation of fact relied upon by the AGENCY. If it is later determined by the AGENCY that the bidder or proposer knowingly rendered an erroneous certification, in addition to remedies available to the AGENCY, the Federal Government may pursue available remedies, including but not limited to suspension and/or debarment. The bidder or proposer agrees to comply with the requirements of 2 C.F.R. part 180, subpart C, as supplemented by 2 C.F.R. part 1200, while this offer is valid and throughout the period of any contract that may arise from this offer. The bidder or proposer further agrees to include a provision requiring such compliance in its lower tier covered transactions.
_________________________________________ __________
Signature Date
_________________________________________________
Name and Title of Authorized Representative

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AGENCY INSTRUCTIONS FOR FORM 4

1. By signing and submitting this proposal, the prospective recipient of Federal assistance funds is providing the certification as set out below.

2. The certification in this class is a material representation of fact upon which reliance was placed when this transaction was entered into. If it is later determined that the prospective recipient of Federal assistance funds knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government, the Department of Labor (DOL) may pursue available remedies, including suspension and/or debarment.

3. The prospective recipient of Federal assistance funds shall provide immediate written notice to the person to whom the proposal is submitted if at any time the prospective recipient of Federal assistance funds learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances.

4. The terms “covered transaction”, “debarred”, “suspended”, “ineligible”, “lower tier covered transaction”, “participant”, “person”, “primary covered transaction”, “principal”, “proposal” and “voluntarily excluded”, as used in this clause, have the meanings set out in Definitions and Coverage sections of rules implementing Executive Order 12549. You may contact the person to which this proposal is submitted for assistance in obtaining a copy of those regulations.

5. The prospective recipient of Federal assistance funds agrees by submitting this proposal that, should the proposed covered transaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who is debarred, suspended, declared ineligible, or voluntarily excluded from participation in this covered transaction, unless authorized by the DOL.

6. The prospective recipient of Federal assistance funds further agrees by submitting this proposal that it will include the clause titled “Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion – Lower Tier Covered Transactions,” without modification, in all lower tier covered transactions and in all solicitations for lower tier covered transactions.

7. A participant in a covered transaction may rely upon a certification of prospective participant in a lower tier covered transaction that is not debarred, suspended, ineligible, or voluntarily excluded from the covered transaction, unless it knows that the certification is erroneous. A participant may decide the method and frequency by which it determines the eligibility of its principals. Each participant may, but is not required to check the List of Parties Excluded from Procurement of Non-procurement Programs.

8. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render in good faith the certification required by this clause. The knowledge and information of a participant is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings.

9. Except for transactions authorized under paragraph 5 of these instructions, if a participant in a covered transaction knowingly enters into a lower tier covered transaction with a person who is suspended, debarred, ineligible, or voluntarily excluded from participation in this transaction, in addition to the other remedies available to the Federal Government, the DOL may pursue available remedies, including suspension and/or debarment. 89 RFP NO. 23-24-14
Contract for Management, Operations and Maintenance of Agency Transit System

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FORM 5
(Submit with Response)

CERTIFICATION REGARDING LOBBYING
3 U.S.C. § 1352, 2 C.F.R. § 200.450, 2 C.F.R. part 200 appendix II (J), 49 C.F.R. part 20 (All Contracts and Subcontracts of $100,000 or more)
The undersigned certifies, to the best of his or her knowledge and belief, that:
(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.
(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for making lobbying contacts to an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form--LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions
(3) The undersigned shall require that the language of this certification be included in the award documents for all sub-awards at all tiers (including subcontracts, sub-grants, and contracts under grants, loans, and cooperative agreements) and that all sub-recipients shall certify and disclose accordingly.

This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.

The Contractor, ______________________, certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure, if any. In addition, the Bidder understands and agrees that the provisions of 31 U.S.C. A 3801, et seq., apply to this certification and disclosure, if any.

Signature of Contractor’s Authorized Official:

Name and Title of Contractor’s Authorized Official: Date:
90 RFP NO. 23-24-14
Contract for Management, Operations and Maintenance of Agency Transit System

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FORM 6
(Submit with Response)

DISCLOSURE OF LOBBYING ACTIVITIES
According to the Paperwork Reduction Act, as amended, no persons are required to respond to a collection of information unless it displays a valid OMB Control Number. The valid OMB control number for this information collection is OMB No. 0348-0046. Public reporting burden for this collection of information is estimated to average 10 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the Office of Management and Budget, Paperwork Reduction Project (0348-0046), Washington, DC 20503.
91 RFP NO. 23-24-14
Contract for Management, Operations and Maintenance of Agency Transit System

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INSTRUCTIONS FOR COMPLETION OF SF-LLL, DISCLOSURE OF LOBBYING ACTIVITIES This disclosure form shall be completed by the reporting entity, whether subawardee or prime Federal recipient, at the initiation or receipt of a covered Federal action, or a material change to a previous filing, pursuant to title 31 U.S.C. section 1352. The filing of a form is required for each payment or agreement to make payment to any lobbying entity for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with a covered Federal action. Complete all items that apply for both the initial filing and material change report. Refer to the implementing guidance published by the Office of Management and Budget for additional information.

1. Identify the type of covered Federal action for which lobbying activity is and/or has been secured to influence the outcome of a covered Federal action.

2. Identify the status of the covered Federal action.

3. Identify the appropriate classification of this report. If this is a follow up report caused by a material change to the information previously reported, enter the year and quarter in which the change occurred. Enter the date of the last previously submitted report by this reporting entity for this covered Federal action.

4. Enter the full name, address, City State and zip code of the reporting entity. Include Congressional District, if known. Check the appropriate classification of the reporting entity that designates if it is, or expects to be, a prime or subaward recipient. Identify the tier of the subawardee, e.g., the first subawardee of the prime is the 1st tier. Subawards include but are not limited to subcontracts, subgrants and contract awards under grants.

5. If the organization filing the report in item 4 checks "Subawardee," then enter the full name, address, KCAPTA, State and zip code of the prime Federal recipient. Include Congressional District, if known.

6. Enter the name of the Federal agency making the award or loan commitment. Include at least one organizational level below agency name, if known. For example, Department of Transportation, United States Coast Guard.

7. Enter the Federal program name or description for the covered Federal action (item 1). If known, enter the full Catalog of Federal Domestic Assistance (CFDA) number for grants, cooperative agreements, loans, and loan commitments.

8. Enter the most appropriate Federal identifying number available for the Federal action identified in Item 1 (e.g., Request for Proposal (RFP) number; Invitation for Bid (IFB) number; grant announcement number; the contract, grant, or loan award number; the application/proposal control number assigned by the Federal agency). Include prefixes, e.g., "RFP-17-18-23."

9. For a covered Federal action where there has been an award or loan commitment by the Federal agency, enter the Federal amount of the award/loan commitment for the prime entity identified in item 4 or 5.

10. (a) Enter the full name, address, City, State and zip code of the lobbying registrant under the Lobbying Disclosure Act of 1995 engaged by the reporting entity identified in item 4 to influence the covered Federal action.
(b) Enter the full names of the individual(s) performing services, and include full address if different from 10 (a). Enter Last Name, First Name, and Middle initial (Ml).

11. The certifying official shall sign and date the form, print his/her name, title, and telephone number. 92 RFP NO. 23-24-14
Contract for Management, Operations and Maintenance of Agency Transit System

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FORM 7
(Submit with Response)

OWNERSHIP DISCLOSURE
NAMES OF PRINCIPALS, PARTNERS, AND/OR TRUSTEES:

Firm Name: _________________________________________________________ Firm Address: _________________________________________________________ List the names of all principals, partners, and/or trustees. For corporations provide names of officers, directors and all stockholders owning more than 10% equity interest in corporation:

Submitted by: Name __________________________________________________________ Date __________________________________________________________

93 RFP NO. 23-24-14
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FORM 8
(Submit with Response)

DRUG-FREE WORKPLACE CERTIFICATION

STATE OF CALIFORNIA
STD.21 (REV.12-93)
I, the official named below, hereby swear that I am duly authorized legally to bind the contractor or grant recipient to the certification described below. I am fully aware that this certification, executed on the date below, is made under penalty of perjury under the laws of the State of California.

CONTRACTOR/BIDDER FIRM NAME FEDERAL ID NUMBER
BY(Authorized Signature) DATE EXECUTED
PRINTED NAME AND TITLE OF PERSON SIGNING TELEPHONE NUMBER (Include Area Code) ( )
TITLE
CONTRACTOR/BIDDER FIRM’S MAILING ADDRESS
The contractor or grant recipient named above hereby certifies compliance with Government Code Section 8355 in matters relating to providing a drug-free workplace. The above named contractor or grant recipient will:

1. Publish a statement notifying employees that unlawful manufacture, distribution, dispensation, possession, or use of a controlled substance is prohibited and specifying actions to be taken against employees for violations, as required by Government Code Section 8355(a).

2. Establish a Drug-Free Awareness Program as required by Government Code Section 8355(b), to inform employees about all of the following:
(a) The dangers of drug abuse in the workplace,
(b) The person’s or organization’s policy of maintaining a drug-free workplace, (c) Any available counseling, rehabilitation and employee assistance programs, and (d) Penalties that may be imposed upon employees for drug abuse violations.

3. Provide as required by Government Code Section 8355(c), that every employee who works on the proposed contract or grant:
(a) Will receive a copy of the company’s drug-free workplace policy statement, and (b) Will agree to abide by the terms of the company’s statement as a condition of employment on the contract or grant.

4. At the election of the contractor or grantee, from and after the “Date Executed” and until ____________ (NOT TO EXCEED 36 MONTHS), the state will regard this certificate as valid for all contracts or grants entered into between the contractor or grantee and this state agency without requiring the contractor or grantee to provide a new and individual certificate for each contract or grant. If the contractor or grantee elects to fill in the blank date, than the terms and conditions of this certificate shall have the same force, meaning effect and enforceability as if a certificate were separately, specifically, and individually provided for each contract or grant between the contractor or grantee and this state agency.
94 RFP NO. 23-24-14
Contract for Management, Operations and Maintenance of Agency Transit System

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FORM 9
(Submit with Response)

ELIGIBLE BIDDER CERTIFICATION
This contract is a covered transaction for purposes of 49 CFR Part 29. As such, the contractor is required to verify that none of the contractor, its principals, as defined at 49 CFR 29.995, or affiliates, as defined at 49 CFR 29.905, are excluded or disqualified as defined at 49 CFR 29.940 and 29.945.

The contractor is required to comply with 49 CFR 29, Subpart C and must include the requirement to comply with 49 CFR 29, Subpart C in any lower tier covered transaction it enters into.

By signing and submitting its bid or proposal, the bidder or proposer hereby certifies that they are not on the Comptroller General of the United States of America list of ineligible bidders.

The certification in this clause is a material representation of fact relied upon by KCAPTA. If is later determined that the bidder or proposer knowingly rendered an erroneous certification, in addition to remedies available to KCAPTA, the Federal Government may pursue available remedies, including but not limited to suspension and/or debarment.

The bidder or proposer agrees to comply with the requirements of 49 CFR 29, Subpart C while this offer is valid and throughout the period of any contract that may arise from this offer. The bidder or proposer further agrees to include a provision requiring such compliance in its lower tier covered transactions.

Date: __________________
Name of Bidder/Proposer: _______________________________________________ Signature: _____________________________________
Title: _________________________________________

Official Address:
________________________________________
________________________________________
________________________________________
95 DRAFT AGREEMENT

CONTRACT TO PROVIDE MANAGEMENT, OPERATIONS AND MAINTENANCE

ON BEHALF OF VISALIA TRANSIT
City of Visalia RFP No. 23-24-14
This Agreement, entered into and effective this _______ day of __________, 2024, by and between the City of Visalia, hereinafter referred to as the “CITY”, and ______________________ hereinafter referred to as the “CONTRACTOR”, “VENDOR”, “BIDDER”, or “SUBRECIPIENT”.

R E C I T A L S
WHEREAS, CONTRACTOR is a corporation with a primary business address of:
_________________________________________________ and SSN or EIN: _________________; and WHEREAS, CITY is a municipal corporation and Charter Law City; and WHEREAS, CITY desires Management, Operations and Maintenance services of Visalia Transit, which was let to bid on April 2, 2024, as evidenced by RFP No. 23-24-14, Management, Operations and Maintenance on Behalf of Visalia Transit; and
WHEREAS, City of Visalia reviewed and evaluated responses to the Proposal and determined to award a contract to CONTRACTOR for the above mentioned services; and
WHEREAS, CONTRACTOR represents it is licensed, qualified and willing to provide the services requested pursuant to terms and conditions of this Agreement.

NOW, THEREFORE, CITY and CONTRACTOR agree as follows:

1. TERM:

The term of this Agreement shall commence on the Effective Date and expire upon completion of all obligations of the parties, unless earlier terminated by the parties. The initial contract term shall be for a five (5) year period and shall, at the City’s option and with the consent of the CONTRACTOR, be extended for five (5) additional one-year periods. CITY will be presumed to request renewal unless the CITY delivers a written notice of non-renewal to the CONTRACTOR a minimum of thirty (30) days prior to the renewal date. If the CONTRACTOR elects not to consent to renewal by the CITY, then they must provide the CITY Project Manager with written notice of non-renewal at least ninety (90) days prior to the renewal date.

Additionally, this Agreement may be terminated for convenience by the CITY, in whole or in part, by giving the CONTRACTOR thirty (30) days’ written notice of the intent to terminate whenever the City determines that termination is in the best interest of the City. In the event of termination or expiration of this Agreement, CONTRACTOR shall transfer to CITY any funds and/or accounts receivable on hand attributable to the use of CITY funds.

2. ATTACHMENTS INCORPORATED:

The following are attachments for this Agreement. Said attachments are incorporated into this Agreement as if included in full in the body:

ATTACHMENT NO. DESCRIPTION OF ATTACHMENT
Attachment 1 General Contract Provisions
Attachment 2 Insurance Requirements
Attachment 3 City of Visalia RFP 23-24-14, Management, Operations and Maintenance on behalf of Visalia Transit
Attachment 4 Contractor’s proposal in response to RFP No. 22-23-34 Attachment 5 Scope of Work as negotiated between City and Contractor (if any revisions) Attachment 6 Contract Fees and cost information
96 Attachment 7 Performance Bond in amount of 25% of first year contract total.

3. VENDOR SCOPE OF SERVICES and COMMITMENTS*:

CONTRACTOR shall provide the following services for the stated compensation (“Scope of Services”):

A. The CONSULTANT agrees to perform all work necessary to complete in a manner satisfactory to the CITY those tasks described in RFP 23-24-14 (Attachment 3 of this contract), including any negotiated revisions (stated in Attachment 5 of this contract) for the cost identified in Attachment 6 of this contract.

B. Additional Services: Incidental work related to the PROJECT and not described in RFP 23-24-14, may be needed during the performance of this Agreement. The CONSULTANT agrees to provide any and all additional services at the rates identified in Contract Fees (Attachment 6 of this contract). Such additional services shall not be performed by CONTRACTOR without the written consent of CITY.

4. CITY COMMITMENTS:

CITY shall perform the following tasks on or before the stated completion dates:

TASK COMPLETION DATE
Pay Contractor monthly as work is completed and invoiced. As requested by Contractor (monthly)

5. COMPENSATION:

CITY shall pay CONTRACTOR compensation for services requested; however, CITY shall not pay more than the following amount under this Agreement, unless otherwise agreed in writing. Such sum shall be expended and paid by CITY on a reimbursement basis for services actually performed based on the monthly report and similar documents presented by CONTRACTOR to CITY. The CONSULTANT shall be paid no later than thirty (30) days following submission of a written, verified billing to the CITY. Said billing shall include the tasks completed to date and since the date of the preceding billing, if any.

6. CONTRACT PRICE ADJUSTMENTS:

All prices in response to this proposal shall be firm and fixed for twelve (12) months from the annual anniversary date of the agreement. In order to protect the interests of the City and to give the Contractor a reasonable basis for price adjustments, a price adjustment feature is hereby incorporated into the specifications. Contractor’s prices may be adjusted annually at time of contract renewal and upon mutual agreement of the parties to the contract to allow for price increases or decreases for labor and benefit rates, supplies and materials.

It will be the responsibility of the contractor to request a price adjustment and to provide all documentation necessary. The request for price adjustment must be submitted to the project manager in writing a minimum of thirty (30) but no sooner than ninety (90) calendar days prior to the annual anniversary date of the agreement. Requests filed after this time period will not be considered.

The unit prices for the ensuing contracts shall be based on the movement of the unadjusted figures of the U.S. Bureau of Labor Statistics, Consumer Price Index (CPI) for All Urban Consumers (CPI-U) U.S. City Average, All Items. The contract unit prices may be changed in an amount equal to the percentage of movement for the most recent twelve-month period.

In no instance shall the price increase exceed 5%. The contract unit price changes as a result of this formula shall be binding on the contractor for the subsequent contract year. The adjustment of the contract prices shall not be retroactive and shall apply only to changes incurred after approval.

Total Compensation: $ Not to Exceed $______________annually per Agreed prices (Attachment 6 of this contract)
Source of Funds: Local Funds & Federal Transit Funds
Payment Schedule: As monthly invoices are received
97 7. PERFORMANCE BOND: CONTRACTOR shall supply a Performance Bond prior to contract exection, in the amount of twenty-five percent (25%) of the first-year contract value to guarantee faithful performance. The performance bond shall remain in effect for the duration of the contract.

8. EXECUTIVE ORDER N-6-22 – RUSSIA SANCTIONS On March 4, 2022, Governor Gavin Newsom issued Executive Order N-6-22 (the EO) regarding Economic Sanctions against Russia and Russian entities and individuals. “Economic Sanctions” refers to sanctions imposed by the U.S. government in response to Russia’s actions in Ukraine, as well as any sanctions imposed under state law. The EO directs state agencies to terminate contracts with, and to refrain from entering into any new contracts with, individuals or entities that are determined to be a target of Economic Sanctions.

Accordingly, should the State determine Contractor is a target of Economic Sanctions or is conducting prohibited transactions with sanctioned individuals or entities, that shall be grounds for termination of this agreement. The State shall provide Contractor advance written notice of such termination, allowing Contractor at least 30 calendar days to provide a written response. Termination shall be at the sole discretion of the State.

IN WITNESS WHEREOF, this Agreement is executed on the day and year first above written.

CONSULTANT
Dated: ___________________ By:_______________________________________________ Authorized Officer: I certify under penalty of perjury under the laws of the State of California that I am fully authorized to execute this Agreement for CONSULTANT in the capacity I have stated, and that such execution is sufficient to bind the CONSULTANT.

CITY OF VISALIA
Dated: ____________________ By:_______________________________________________ City Manager
Dated: ____________________ By:_______________________________________________ City Attorney
Dated: ____________________ By:______________________________________________ City of Visalia Risk Manager
Dated: _________________ By:______________________________________________ City of Visalia Project Manager
98 Contract Attachment 1

GENERAL CONTRACT PROVISIONS
A. Successors and Assigns: This Agreement shall be binding upon and shall inure to the benefit of any successors to or assigns of the parties.

B. Prohibition of Assignment: Neither party shall assign, delegate or transfer their rights and duties in this Agreement without the written consent of the other party.

C. Notices: Notice shall be sufficient hereunder if personally served upon the City Clerk of the CITY or an officer or principal of the CONTRACTOR, or if sent via the United States Postal Service, postage prepaid, addressed as follows:

CITY OF VISALIA
707 W. Acequia Ave.

Visalia, CA 93291
Attention: City Clerk Attention:

D. Independent Contractor: It is understood and agreed by the parties herein that CONTRACTOR, in the performance of this Agreement, shall act as an independent contractor, and therefore shall obtain no rights to any fringe benefits that accrue to regular full-time CITY employees.

E. Jurisdiction/Venue/Waiver Of Removal: This Agreement shall be administered and interpreted under the laws of the State of California. Jurisdiction of litigation arising from this Agreement shall be in California. Any action brought to interpret or enforce this Agreement, or any of the terms or conditions hereof, shall be brought in Tulare County, California. The CONTRACTOR hereby expressly waives any right to remove any action to a county other than Tulare County as permitted pursuant to Section 394 of the California Code of Civil Procedure.

F. Integration/Modification: This Agreement and each of the documents and exhibits or attachments referenced herein, which are incorporated by reference, represents the entire understanding of the parties as to those matters contained herein. No prior oral or written understanding shall be of any force or effect with respect to those matters covered hereunder. This Agreement may not be modified or altered except in writing signed by the parties, unless otherwise explicitly authorized.

G. Conflict With Law: If any part of this Agreement is found to be in conflict with applicable laws, such part shall be inoperative, null and void insofar as it is in conflict with said law, but the remainder of the Agreement shall be in full force and effect.

H. Indemnification: The CONTRACTOR waives any and all claims and recourse against the CITY, including the right of contribution of loss or damage to person or property arising from, growing out of, or in any way connected with or incidental to the CONTRACTOR’s performance of this Agreement, except claims arising from the concurrent or sole negligence of the CITY or its officers, agents or employees. The CONTRACTOR will indemnify, hold harmless, and defend (at CITY’s option) the CITY against any and all claims, demands, damages, costs, expenses, or liability arising out of the CONTRACTOR’s performance of this Agreement except for liability arising out of the concurrent or sole negligence of the CITY or its officers, agents, or employees.

I. Attorney’s Fees: In the event either party commences any action, arbitration or legal proceedings for the enforcement of this Agreement, the prevailing party, as determined by the court or arbitrator, shall be entitled to recovery of its attorney’s fees and court costs incurred in the action brought thereon.

J. Headings: Section headings are provided for organizational purposes only and do not in any manner affect the scope or intent of the provisions thereunder.

K. Firearms Prohibited: Guns may not be carried by contractors /vendors/consultants while working on City of Visalia premises without the expressed written approval of a City of Visalia Department Head, or an exemption in the contract. If a contractor/ vendor/consultant is caught carrying a gun, without City permission, their contract will be terminated. 99 Contract Attachment 2

INSURANCE REQUIREMENTS

1. CONTRACTOR Insurance. CONTRACTOR, at its sole cost and expense, for the full term of this Agreement (and any extensions thereof), shall obtain and maintain at a minimum compliance with all of the following insurance coverage(s) and requirements.

Such insurance coverage shall be primary coverage as respects CITY and any insurance or self-insurance maintained by CITY shall be in excess of CONTRACTOR’s insurance coverage and shall not contribute to it.

2. Subcontractor(s’) Insurance. If CONTRACTOR utilizes one or more subcontractors in the performance of this Agreement, CONTRACTOR shall obtain and maintain independent insurance as to each subcontractor or otherwise provide evidence of insurance coverage for each subcontractor equivalent to that required of CONTRACTOR.

3. Types of Insurance and Minimum Limits. The following types of insurance and minimum limits are required providing at least the following minimum coverage and limits of liability:
a. Worker’s Compensation written in accordance with the laws of the State of California providing coverage for any and all employees of CONTRACTOR in the minimum statutorily required coverage amounts. b. Automobile Liability Insurance for each of CONTRACTOR’s vehicles used in the performance of this Agreement, including owned, non-owned (e.g. owned by CONTRACTOR’s employees or contractors), leased or hired vehicles, in the minimum amount of $1,000,000 combined single limit per occurrence for bodily injury and property damage. c. Comprehensive or Commercial General Liability Insurance coverage in the minimum amount of $1,000,000 combined single limit, including coverage for:
(1) bodily injury
(2) personal injury
(3) broad form property damage
(4) contractual liability
(5) cross-liability
(6) products and completed operations liability
d. Professional Liability Insurance coverage in an amount not less than One Million Dollars ($1,000,000).

4. Other Insurance Provisions.

If any insurance coverage required in this Agreement is provided on a “Claims Made” rather than “Occurrence” form, CONTRACTOR agrees to maintain the required coverage for a period of three (3) years after the expiration of this Agreement (hereinafter “post agreement coverage”) and any extensions thereof. CONTRACTOR may maintain the required post agreement coverage by renewal or purchase of prior acts or tail coverage. This provision is contingent upon post agreement coverage being both available and reasonably affordable in relation to the coverage provided during the term of this Agreement. For purposes of interpreting this requirement, a cost not exceeding 100% of the last annual policy premium during the term of this Agreement in order to purchase prior acts or tail coverage for post agreement coverage shall be deemed to be reasonable.

5. Endorsements.

All required Automobile and Comprehensive or Commercial General Liability Insurance shall be endorsed to contain the following clauses:
a. The City of Visalia, its officers, agents, employees, representatives, and volunteers are added as additional insureds as respects operations and activities of, or on behalf of the named insured, performed under contract with the City of Visalia. b. It is agreed that any insurance maintained by the City of Visalia shall apply in excess of and not contribute with insurance provided by this policy.
c. This insurance shall not be canceled, limited in scope or coverage, or non-renewed until after thirty (30) days prior written notice has been given to the City Clerk, City of Visalia, 707 W. Acequia, Visalia, CA, 93291

6. Proof of Coverage.

CONTRACTOR agrees to provide its insurance broker(s) with a full copy of these insurance provisions and provide CITY on or before the effective date of this Agreement with Certificate(s) of Insurance for all required coverages. Copies of all the required Endorsements shall be attached to the Certificate(s) of Insurance or other evidence of insurance acceptable to the City of Visalia, which shall be provided by CONTRACTOR’s insurance company as evidence of the stipulated coverages. This Proof of Coverage shall then be mailed to the City of Visalia at the following address:

City of Visalia, 707 W. Acequia Avenue, Visalia, CA 93291 Attn: Purchasing Division 100

CITY OF VISALIA

SAMPLE PERFORMANCE BOND
(To Accompany Contract)
Bond No. ____________________
WHEREAS, the City of Visalia, has awarded to Contractor: _____________________________________________ _________________________, hereafter designated as the “Principal”, a contract for the work described as follows:
_____________________________________________________________________________________________, referred to hereafter as “Contract.”
AND WHEREAS, said Principal is required to furnish a bond in connection with the above Contract, guaranteeing the faithful performance thereof:

NOW, THEREFORE, we the undersigned Principal and ______________________________________________, referred to as “Surety” are held firmly bound to the City of Visalia in the sum of $ ___________________________ _________________________________________________ dollars ($ ______________________________), to be paid to said City or its certain attorney, its successors and assigns: for which payment, well and truly to be made, we bind ourselves, our heirs, executors and administrators, successors or assigns, jointly and severally, firmly by these presents.

THE CONDITION OF THIS OBLIGATION IS SUCH, that if the above bound Principal, its heirs, executors, administrators, successors or assigns, shall in all things stand to and abide by and well and truly keep and perform the covenants, conditions, and agreements in the Contract and any alteration thereof, made as therein provided, on it or their part to be kept and performed within the time and in the manner therein specified, and in all respects according to their intent and meaning, and shall indemnify and save harmless the City of Visalia, its officers and agents, as therein stipulated, then this obligation shall become and be null and void; otherwise it shall be and remain in full force and virtue.

The said Surety, for value received, hereby stipulates and agrees that no change, extension of time, alteration, or addition to the terms of the Contract or to the work to be performed under the Contract, or the specifications accompanying the Contract shall in any way affect its obligations on this bond, and Surety does hereby waive notice of any such change, extension of time, alteration, or addition to the terms of the Contract, or to the specified work, or the specifications. Surety hereby waives the provisions of Civil Code Sections 2819 and 2845.

IN WITNESS WHEREOF, We have hereunto executed this instrument on the date indicated below. Persons signing for a corporation or entity hereby represent that they are doing so pursuant to a grant of authority by the governing body. _________________________________ _______ _________________________________ _______ Name of Principal Date Name of Surety Date
_________________________________ _________________________________ Signature for Principal Signature for Surety
_________________________________ _________________________________ Printed Name and Title Printed Name and Title
Correspondence or claims relating to this bond
should be sent to the surety at the following
address:
___________________________
___________________________
___________________________
___________________________
NOTE: Signatures of those executing for the Surety must be properly acknowledged and Surety’s Power of Attorney must be attached. 101

CERTIFICATE OF ACKNOWLEDGEMENT
State of California
County of ________________________________________ SS
On ____________ ___________________ before me _________________________________________________, personally appeared ____________________________________________________________________________, who proved to me on the basis of satisfactory evidence to the be the person(s) whose name is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument.

I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct. (SEAL) Notary Public
A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document.
102

EXHIBIT A
PART I: SPECIFIC INSTRUCTIONS, CONDITIONS & NOTICES TO PROPOSERS The following shall be considered an essential part of this Request for Proposals (RFP).

A. General Information
Proposals are requested by the City of Visalia, referred to as "CITY" or “AGENCY” herein, for the management and operation of fixed-route, Dial-A-Ride paratransit services, VLINE, Sequoia Shuttle (SEKI), and The LOOP transit services, hereinafter referred to as "VT”. Incorporated in this RFP is a Scope of work which specifies the work under this agreement that is required. In order to be considered eligible and qualified, PROPOSER must have a minimum of ten (10) years of experience in the field of providing public transit services for systems similar in size and scope to that contemplated herein.

The successful PROPOSER to whom an award is made will be required to enter into an agreement with CITY substantially similar to the DRAFT AGREEMENT attached.

Any proposal which is incomplete, conditional, obscure, or which contains irregularities of any kind, may be cause for rejection. All proposals received shall become the property of the CITY and are subject to public disclosure. Those parts of a proposal which are defined by the PROPOSER as business or trade secrets as the term is defined in California Civil Code, Section 3426.1, and are reasonably marked Trade Secrets, Confidential or Proprietary and placed in a separate envelope shall not be disclosed to the public if such disclosure is required or permitted under the California Public Records Act or otherwise by law or court order.
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PROPOSERS who indiscriminately and without justification identify most of their proposals as exempt from disclosure may be deemed non-responsive. Proposals, excluding such marked confidential information, will be available for review after posting CITY staff recommendations. The CITY encourages all persons to apply and does not discriminate on the basis of age, race, religion, color, sex, or national origin.

B. Documents Required After Award
Upon the CITY’S acceptance of a proposal, the successful PROPOSER will be required to execute and return a Contract furnished by the CITY, along with a Performance Bond in the amount of twenty-five percent (25%) of the first-year contract value, and all certificates of insurance within fifteen (15) days from the date of the Notice of Award.

Should the successful PROPOSER fail to execute the Contract, the CITY has the right to accept the proposal of the PROPOSER offering the next best value to the CITY.

C. Labor Protection Requirements
Federal:

This project is subject to the provisions of Section 13 (c) of the Federal Transit Act, as amended, and specifically to the labor protection provisions incorporated into the contract for assistance between the Federal Transit Administration and CITY. These provisions require that the project “be carried” out in such a manner and upon such terms and conditions as will not adversely affect employees in the mass transportation industry within the service area of the project.”
State:

This project is subject to the provisions of California Labor Code Sections 1070-1074.

These provisions require that CITY give a 10% preference to any Proposer who agrees to retain the employees of the prior contractor or subcontractor for a period of not less than 90 days. Information including the current number of employees, wages, benefit levels, and job classifications of employees performing services under the existing contract shall be made available upon request to any entity that the awarding CITY has identified as a bona fide Proposer.

The Successful PROPOSER, if different from the present CONTRACTOR, will therefore be required to offer employment to employees in good standing of the present CONTRACTOR. Said employees shall be rehired at not less than their current level of salary (or wages) and benefits. Please refer to Exhibit B “Current Labor & Benefit Information” for a list of hourly wages and description of benefits.

D. Disadvantaged Business Participation and Equal Opportunity Provisions 104
The Agency has not established a DBE goal for this Contract. However, proposers are encouraged to obtain DBE participation for this contract. The City of Visalia’s overall DBE goal is 1% of total contracts (including subcontracts) awarded.

The CITY hereby affirmatively ensures that Minority Business Enterprises and Disadvantaged Business Enterprises (DBE) will be afforded full opportunity to submit proposals in response to this notice and will not be discriminated against on the basis of race, color, national origin, ancestry, disability, gender, or religion in any consideration leading to the award of contract.
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PART II: REQUIRED QUALIFICATIONS OF CONTRACTOR
Proposals for the management and operation of VT will be evaluated by the CITY to determine whether or not they meet the following required qualifications. Proposals that fail to provide documentation responding to all of the required qualification items set out below may be considered non-responsive and may be rejected.

A. Experience
In order to be considered eligible and qualified, PROPOSER must have a minimum of ten (10) years of experience in the field of providing public transit services for systems similar in scope and size to that contemplated herein. The PROPOSER should demonstrate familiarity with the management and operation of fixed route and dial-a-ride public transit services, including all related tasks such as vehicle control and dispatch, training, safety, vehicle maintenance management programs, etc. The CITY is particularly interested in the PROPOSER’S experience related to CNG and other no or low-emission vehicles/buses. The PROPOSER must have the capability to provide qualified personnel to manage and operate the system.

Clients referenced should be located in California, if possible.

B. Organization
The PROPOSER should submit a description of the firm's organizational structure, history, legal status (i.e., partnership, corporation, etc.), list of owners and officers, capabilities and experience, and management philosophy. The CITY is particularly interested in the PROPOSER’S approach to managing projects such as VT, organizational resources, and expertise available, and the primary businesses or range of diversified businesses in which the PROPOSER'S firm is involved.

C. Resource Allocation
PROPOSER'S proposed allocation of contract resources must demonstrate an understanding of SCOPE OF WORK requirements as described in the DRAFT AGREEMENT and attachments thereto. PROPOSER must submit a detailed budget breakdown on the PROPOSAL FORM.

D. Staffing
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The PROPOSER must submit a proposed staffing plan indicating all management and staff employee positions, the number of full-time equivalent (FTE) employees at each position (a full-time equivalent employee equals 2,000 work hours), and salary and benefit schedules for each employee classification. The staffing plan should be specific to each of the five (5) years contemplated in the DRAFT AGREEMENT. The staffing plan must include the resumes of the proposed Regional Manager, General Manager, Assistant General Manager/Operations Manager(s), and Maintenance Manager showing all relevant education, training, and experience. PROPOSER should also describe other personnel to the extent that their particular experience, skill, and availability will affect the performance of this Contract.

PROPOSER should submit a complete description of the employee benefit package that will be provided including participation costs and any incentive or motivational programs.

E. Management and Personnel Policies
The PROPOSER must be able to demonstrate a familiarity with modern management practices, a record of equitable labor management practices, and a commitment to Equal Employment Opportunity practices through past experience and industry references.

F. Accounting and Reporting
The PROPOSER must propose an adequate management information system to implement and maintain the data collection, accounting, and reporting requirements of the DRAFT AGREEMENT. Examples of reports must be included with the proposal.

G. Insurance and Bonding
The insurance and bonding requirements of this RFP, including the DRAFT AGREEMENT, will be considered minimum requirements, and must be complied with in every respect. PROPOSER must state renewal dates and must provide a statement of loss experience for the previous five (5) years. The statement of loss experience must also identify any claims which may be pending at the present time. Separate endorsements are required, naming the CITY as additional insured, for liability insurance and providing a waiver of subrogation for Worker’s Compensation Insurance. The successful PROPOSER shall maintain the insurance for the entire term of the Contract as per Article 7 of the DRAFT AGREEMENT. Said insurance shall contain a provision that coverage afforded under the policies will not be cancelled unless, and until, thirty (30) days prior written notice has been given to the CITY. Endorsements are to be received and approved by the CITY at the time of contract execution. Should CONTRACTOR cease to have insurance as required during any time, the CITY may purchase such required insurance coverage, and 107
without further notice to CONTRACTOR, the CITY may deduct from sums due to CONTRACTOR any premium costs advanced by the CITY for such insurance.

H. Financial Responsibility
All PROPOSERS shall provide a financial statement, as prepared by a certified public accountant, for their prior three (3) fiscal year, consisting of a balance sheet, profit and loss statement and such other financial statements as may be appropriate, which shall demonstrate that the PROPOSER possesses adequate financial ability and stability to enable the PROPOSER to fulfill their obligations in connection with the management and operation of VT under the terms of the DRAFT AGREEMENT. If requested by the PROPOSER, such information shall be treated as confidential by the CITY and shall not be subject to public disclosure. PROPOSER must clearly label this section “CONFIDENTIAL”.

I. Tools and Equipment
The successful PROPOSER shall be required to provide all tools and equipment necessary for maintenance of all VT vehicles in accordance with the DRAFT AGREEMENT and SCOPE OF WORK.

J. Maintenance Program
The PROPOSER shall have the capability to carry out the complete maintenance program specified in the DRAFT AGREEMENT and SCOPE OF WORK. The PROPOSER shall document in the proposal its maintenance record-keeping and accounting system, procedures for administering a preventive maintenance program and for maintaining a parts inventory.

K. Safety Program
PROPOSER shall have an ongoing Transit System Security and Emergency Preparedness Plan (TSSEPP). This comprehensive, safety program shall be fully documented in the proposal.

The PROPOSER shall adhere to the Public Transit Agency Safety Plan (PTASP), Exhibit G, adopted by the CITY on January 3, 2023, which complies with 49 CFR Part 673. The PROPOSER shall review and propose changes thereto, if any, within sixty (60) calendar days from the Start of Service. Such changes shall be reviewed and approved by the Safety Committee and the VT Project Manager.
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The PROPOSER shall be responsible for implementing requirements as set forth in the CITY’S Public Transportation Agency Safety Plan (PTASP). These requirements include but are not limited to the following:
• Participate in annual review and updates to the PTASP. • Assist in collecting data to monitor and revise Safety Performance Targets. • Communicate the Safety Management Policy to new CONTRACTOR employees. • Ensure that CONTRACTOR employees participate in the Employee Safety Reporting Program.
• Participate in Safety Risk Management, including safety hazard identification, safety risk assessment, and safety risk mitigation.
• Encourage Safety Communication and safety culture.
• Participate in CITY’s ongoing Safety Management System trainings. • Conduct ongoing training for staff to ensure competencies comply with the PTASP.

L. Screening and Selection Program
PROPOSER shall document PROPOSER'S screening and selection program for vehicle operations employees including a proposed substance abuse screening program in accordance with the SCOPE OF WORK.

M. Training and Retraining Program
PROPOSERS shall have a training program that will assure all personnel will meet satisfactory standards of knowledge for operating the system. The training program must be documented in the proposal and shall explain how replacement personnel are to be trained due to turnover without detriment to VT service or the quality of training.

N. Time Schedule
Each PROPOSER shall submit a time schedule setting forth the sequence of events and associated time requirements proposed to be undertaken from the point of contract award through the first full year of system operations under the new AGREEMENT. The time schedule must provide for the transition to the new CONTRACTOR with no disruption to regular VT services. A minimum 30-day start-up process is requested.

O. Conflict of Interest
PROPOSER'S proposal shall include a written assurance that there will be no conflict of interest as described in the DRAFT AGREEMENT. PROPOSER covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which would conflict in any manner or degree with the performance of service required to be performed 109
under this Contract; that no appointed or elected official, member or other officer or employee of the City of Visalia or State of California is interested directly or indirectly, in any manner whatsoever in or in the performance of the Contract or in the supplies, work or business to which it relates or in any portion of the profits thereof; or has been or will be offered or given any tangible consideration in connection with this proposal and/or contract.

PROPOSER further covenants that neither PROPOSER nor, to the best of the PROPOSER’s knowledge after diligent inquiry, any director, officer, owner, or employee of the PROPOSER has any interest nor shall they acquire any interest, directly or indirectly, which would conflict in any manner or degree with the faithful performance of this contract.

In the event PROPOSER has no prior knowledge of a conflict of interest as set forth above and hereafter acquires information which indicates that there may be an actual or apparent violation of any of the above, PROPOSER shall promptly bring such information to the attention of the Transit Manager, PROPOSER shall thereafter cooperate with City of Visalia’s review and investigation of such information, and comply with any instruction it receives from the Transit Manager in regard to remedying the situation.

P. Protests/Appeals
Because it is essential that Proposers have confidence in the procurement procedures for soliciting and awarding contracts, it is the policy of the CITY to offer Proposers the opportunity to appeal award of contracts. The following procedures shall apply in regard to appeals:
• Any Actual Proposer who is aggrieved in connection with this RFP or award of a contract hereunder may protest to the City of Visalia Purchasing Division in writing within five (5) working days after such aggrieved Proposer knows, should have reasonably known, or could reasonably be expected to know of the facts giving rise thereto; and
• Should identify only the areas regarding bid contradictions, procurement errors, quotation rating discrepancies, legality of procurement context, conflict of interest in the rating process and inappropriate or unfair competitive procurement grievance regarding the Bid process.
• The City of Visalia’s Purchasing Division shall have the authority to settle and resolve each protest. The resolution will be provided to Proposer in writing within five (5) working days of receipt of the appeal unless the Proposer is notified more time is required.
• Further levels of appeal may be made in accordance with the appeals provision contained in Chapter 5 of the City’s “Purchasing and Contract Procedures” which is available through City’s Purchasing Division.
• Protests related to the agreement terms or conditions should be addressed with CITY.
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Q. Appeals to Caltrans
Under limited circumstances, after an interested party has exhausted its administrative remedies at City of Visalia level, the interested party may appeal to the California Department of Transportation (Caltrans). The deadline for pre-proposal appeals to Caltrans is X:XX am/pm, _______________ (date). The deadline for post-proposal appeals to Caltrans is X:XX am/pm, _______________ (date). The deadline for postaward appeals to Caltrans is X:XX am/pm, _______________ (date).

Caltrans limits review of appeals to:
(1) City of Visalia procedural failures (Subrecipient does not have protest procedures, or has not complied with its protest procedures, or has not reviewed the protest when presented an opportunity to do so.)
(2) Violations of Federal law or regulations
(3) Violations of State or local law or regulations
Appeals to Caltrans must:
(1) State the name and address of the interested party. (2) Identify City of Visalia responsible for the RFP process. (3) State the grounds for appeal, with supporting documentation. (4) Include a copy of the protest filed with City of Visalia and a copy of City of Visalia decision.
(5) State the relief sought from Caltrans.

Direct appeals (via mail only) to:

California Department of Transportation
D64 Mass Transportation, MS 39
PO BOX 942874
Sacramento, CA 94274-0001
Send a copy (via mail only) of the appeal to City of Visalia.

PART III: DECRIPTION OF VT SERVICES
A. Introduction
Visalia Transit (VT), a division of the City of Visalia, is seeking a qualified PROPOSER to operate six (6) different types of public transit services in the region. They include:
➢ Fixed-route service within the Visalia Urbanized Area ➢ Demand-Response & Reservation Based Paratransit service within the Visalia Urbanized Area
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➢ V-LINE Commuter Service between Visalia and Fresno.
➢ Sequoia Shuttle (SEKI) within Sequoia National Park, and to and from the City of Visalia
➢ The LOOP, for youth from schools to community and recreation centers within the City of Visalia.
➢ Microtransit that provides on-demand service to the general public within the Visalia City Limits and may be commingled with DAR service.

Demand-response services were initiated in 1982, fixed-route in 1987, the V-LINE in 2015, SEKI in 2007, and The LOOP in 2008. An estimated population of 142,978 resides within VT's 40square mile service area (Service Area Map – Exhibit C).

B. Fixed-Route System
The VT fixed-route system currently operates thirteen (13) routes. Although headways vary slightly, generally one (1) route operates a 15-minute headway, five (5) routes operate on 30-minute headways, three (3) routes on 45-minute headways, and three (3) routes operate hourly service. Weekday operating hours are approximately 6:00 a.m. to 9:30 p.m., Saturdays from 8:00 a.m. to 6:30 p.m., and Sundays from 8:00 a.m. to 6:30 p.m., excluding six (6) legal holidays. Thirty-six (36) buses are operated during base level service. This schedule results in an annual total of approximately 119,000 vehicle revenue hours and 1,760,000 vehicle revenue miles. VT’s existing marketing efforts, fare structure, and operating policies encourage transit patrons to utilize fixed-route services as their primary service to help maximize Paratransit/Dial-A-Ride capacity for Americans with Disabilities Act (ADA) patrons.

C. Dial-A-Ride
Demand-response Dial-A-Ride (DAR) service currently operates from 6-9 vehicles on weekdays and 2-4 vehicles on weekends. The system is appointment based for all certified patrons. Non-certified patrons, as well as certified, can request on-demand service day of as capacity allows. DAR operates during the same days and hours as the fixed-route service. DAR operates an estimated 12,000 revenue vehicle hours and 156,000 revenue miles annually. Service requests are accepted seven days per week. Reservations can be made up to two weeks in advance via live Dial-a-ride Dispatch for certified patrons only.

Although Dial-a-Ride is available to any member of the general public, its first priority is to provide complementary paratransit service in response to the ADA. 112
D. V-Line
V-LINE is a service that connects Visalia to Fresno. Established in 2015, V-LINE provides rides for approximately 2,000-3,000 passengers per month. The V-LINE currently operates six (6) runs a day, seven days a week, between 4:00 a.m. and 9:30 p.m., excluding six (6) legal holidays. This schedule results in an annual total of approximately 6,500 vehicle revenue hours and 240,000 vehicle revenue miles. Passes are currently sold to Fresno State for students use at a discounted rate. Fresno State Ridership makes up about half of V-LINE peak ridership.

E. Sequoia Shuttle
In 2024 Sequoia Shuttle (SEKI) will be preparing to start its sixteenth year of operation providing service within the Sequoia National Park and service from Visalia, Farmersville, Exeter, Lemon Cove, and Three Rivers to the Sequoia Nations Park. Visalia Transit is contracted with the U.S. National Park Service to provide a shuttle within the Sequoia National Park. SEKI consists of two separate components, an external, Sequoia Gateway Shuttle, and an internal, Sequoia Park Shuttle. The Sequoia Gateway Shuttle provides transportation linking points within Tulare County to the Sequoia and Kings Canyon National Park. The Sequoia Gateway Shuttle service is designed to serve (1) visitors arriving and staying in the Gateway Communities and visiting the Park, and (2) employees who reside in the Gateway Communities and work in the Park. The Sequoia Gateway Shuttle terminus in the Park at the Giant Forest Museum where passengers can transfer to the Sequoia Park Shuttle routes. The Sequoia Park Shuttle provides transportation for visitors and employees to several locations within Sequoia National Park.

SEKI is a seasonal service expected to be operated from the Thursday before Memorial Day weekend through Labor Day week. The range of dates varies from year to year, but the season typically concludes within the month of September. Park Shuttle operates seven (7) days a week from 8:00 a.m. to 7:00 p.m. utilizing 9-13 vehicles (Diesel Hybrids & Gasoline Shuttles) during the week, and depending upon the budgets, weekends and holidays the service may operate up to 20 vehicles. Sequoia Gateway Shuttle service to and from the City of Visalia operates seven days a week from 6:00 a.m. to 10:00 p.m. with 6-9 shuttles depending on weekdays, weekends, or Holiday schedules. Two to six (2-6) spares are used for either part of the service and the vehicles are interchangeable.

F. The LOOP
The LOOP service, established by VT in 2008, focuses on transporting youth to key recreational and community centers and school sites. The project is the result of a collaborative effort by the Tulare County Gang Intervention Task Force to keep youth focused on active and productive activities. The LOOP is funded by the Visalia Police Department with part-time recreational coordinators employed by the Visalia Parks and 113
Recreation Department to assist youth on-board the bus. During the summer, The LOOP operating Monday through Saturday from 12:00 p.m. to 8:00 p.m.

G. Microtransit/On-Demand Service
CITY may during the term of this AGREEMENT implement a microtransit/on-demand service to serve passengers within VT service area. On-Demand service offers local origin to destination shared ride service(s). Other passengers will be picked-up and dropped-off along the way. This service is open to the public with no application necessary to use.

General trips are booked through a third-party application. Youth, Senior, and ADA trips may be booked by calling the reservation line designated once the CITY implements this service. Microtransit/On-Demand service may operate in four (4) communities within the County of Tulare (Goshen, Exeter, Farmersville, and Visalia).

All Microtransit/On-Demand services operate the same service hours as the Fixed Route and DAR service. Service is between the hours of 6:00 a.m. to 10:00 p.m., Monday through Friday, and limited service on Saturday and Sundays from 8:00 a.m. to 6:30 p.m.

H. Greenline Call Center
The Greenline is a call center which provides countywide public transportation information.

Visalia Transit (VT) staff operate this call center Monday-Thursday 8:00a.m.–5:00p.m. and Friday 8:00a.m.–4:00p.m. CONTRACTOR shall provide staff to operate the call center Friday 4:00p.m.–5:00p.m., Saturday 8:30 a.m.–5:30 p.m., CITY observed Holidays 8:30 a.m.–5:30 p.m. when the CITY offices are closed but service is operating, and other times upon CITY’s request. A CITY approved format collecting data regarding the nature of the calls is to be provided to the CITY. Additional coverage of the Greenline during regular weekday hours may be requested of the CONTRACTOR.

I. About the Services
The current Route Schedule describing fixed-route, Dial-A-Ride, V-LINE, and SEKI service routes and schedules is provided as part of this RFP as Exhibit C. Exhibit E of the attached DRAFT AGREEMENT provides a complete list of vehicles and major equipment owned by the CITY and provided to the CONTRACTOR for VT operation.

The CITY has one-hundred thirty-three (133) passenger shelters with trash cans and fortyseven (47) benches and/or trashcans at various bus stops. The CITY purchases and installs all bus stop signs, posts, shelter, benches, and trashcans.

The Visalia City Council is the policymaking body for the VT system. Overall administration, planning, monitoring, and marketing of the system is vested in the City's Transit Manager. Since the inception of VT, the CITY has utilized the services of an 114
independent management and operations CONTRACTOR to provide operations and maintenance of the system.

The CITY provides the operations and maintenance facility, major equipment items, street furnishings, and passes and transfers. The CITY provides vehicles and fuel for the fixedroute, Dial-A-Ride, V-LINE, SEKI, and the LOOP services. Support vehicles, including supervisor, maintenance, and driver relief vehicles noted in the DRAFT AGREEMENT are to be provided by the CONTRACTOR.

J. Pending Issues
• The CITY is in the process of getting into the Electric Vehicle Market. The CITY currently has seven (7) – Proterra Catalyst E2 and two (2) – New Flyer Excelsior XE35 with a mix of Proterra 60kW and ABB 150kW Depot Chargers and has two (2) – Gillig BEB expected to be delivered in September 2024. The Maintenance of these vehicles should be included in the proposed Maintenance Plan/Approach. • The CITY has entered into a 5-year agreement with the National Parks Service to provide the Sequoia Park Shuttle service. This AGREEMENT will include the service to be conducted during the 2023 – 2027 SEKI Seasons. • The CITY has negotiated with Tulare County Regional Transit Agency (TCRTA) and has entered into an AGREEMENT to operate microtransit within the VT service area. This is a 3-year piolet funded through a grant received by TCRTA. After the piolet is completed, VT will consider operating a microtransit service within our city limits or possibly our service area, which could include Exeter, Farmersville, and Goshen.
• If the microtransit pilot is successful and VT decides to operate the service after the pilot is completed, this may trigger a reimagining study of the current VT system.

With the implementation of a microtransit service, the current VT system will change pending the outcome of the study.
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SCOPE OF WORK
The Scope of Work contains technical specifications concerning work to be performed by the independent CONTRACTOR upon entering into a written agreement with CITY.

Proposing Contractors are instructed to review the requirements outlined herein and prepare proposals which respond as indicated in this Request for Proposals, referencing the Scope of Work as appropriate.

This section describes the role of both CONTRACTOR and CITY, and how they interrelate in this AGREEMENT. This section also defines the expectations for the CONTRACTOR in the area of transit operation, maintenance, and other performance requirements along with the penalties and incentives for not meeting such criteria.

CHANGES IN SCOPE OF WORK & AMENDMENT
It is understood and agreed by CITY and CONTRACTOR that it may be necessary, from time to time during the term of this AGREEMENT, to modify its provisions or to revise the scope and/or extent of CONTRACTOR’s work under this AGREEMENT for the management, operation, and maintenance of the VT operations. In each such instance, CITY and CONTRACTOR shall consult with each other and shall come to a mutually acceptable agreement as to the nature of the required modification or revision desired.

Each agreement to modify or revise the scope and/or extent of CONTRACTOR’s work shall be reduced to writing, and when fully executed by both parties, shall constitute an amendment to this AGREEMENT. Each amendment will be identified and sequentially numbered as "Amendment No. 1," “Amendment No. 2,” and so forth, and shall be subject to all of the other applicable provisions of this AGREEMENT. Until an amendment has been approved by the CITY and CONTRACTOR in the foregoing manner, it shall have no force or effect.

Notwithstanding the above, CITY without invalidating the AGREEMENT may from timeto-time order minor changes in the scope and/or extent of CONTRACTOR’s work involving transit routes, schedules, bus stop locations, and so forth to respond to demand, special events and other occurrences without requiring an amendment pursuant to this ARTICLE.

The CITY may also increase or decrease the number of annual vehicle service hours without invalidating the AGREEMENT provided that the cumulative changes in annual vehicle service hours for Fixed Route, Dial-a-Ride, and V-Line do not result in a change in the number of annual vehicle service hours of more than twenty percent (20%) increase/decrease and providing that CONTRACTOR is not required to operate for more or fewer days in a week or the service does not start earlier during the service day or end later in the service day. In the event the vehicle service hours change more than twenty percent (20%), the CITY and/or CONTRACTOR may request a rate adjustment based on the new level of service. If the CITY and CONTRACTOR cannot mutually agree upon a new rate, the agreement may be terminated in accord with Article 13.

Changes in Sequoia Shuttle Operations
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In the event CITY significantly modifies Sequoia Shuttle operations (over 20% increase or decrease over existing service level), CITY or CONTRACTOR shall meet in good faith to negotiate any reasonable rate adjustment. If CITY and CONTRACTOR cannot mutually agree upon a new rate, the AGREEMENT may be terminated in accord with Article 13 Table of Contents Page
CHANGES IN SCOPE OF WORK & AMENDMENT.........................................................................14 Changes in Sequoia Shuttle Operations...........................................................................14 SECTION 1 - CITY DUTIES AND RESPONSIBILITIES ...........................................................18 CDR 1.1 System Planning and Administration ..........................................................18 CDR 1.2 Advertising and Promotion..........................................................................18 CDR 1.3 Provision of Transit Facilities ......................................................................18 CDR 1.4 Buses, Vehicles, and Equipment ................................................................21 CDR 1.5 Fuel ............................................................................................................22 CDR 1.6 Schedules, Passes, Tickets ........................................................................22 CDR 1.7 Radio Communications Systems ................................................................22 CDR 1.8 Telephone System......................................................................................22 CDR 1.9 On-Board Surveillance Systems .................................................................22 CDR 1.10 Electronic Farebox & Farebox Systems ......................................................23 CDR 1.11 Intelligent Transportation Systems (ITS).....................................................23 CDR 1.12 Street Furnishings.......................................................................................24 CDR 1.13 Notification - Potential Interference with VT Operations ..............................24 CDR 1.14 Greenline....................................................................................................24 SECTION 2 – CONTRACTOR’S GENERAL DUTIES AND RESPONSIBILITIES....................25 GDR 2.1 Proposed Organizational Structure .............................................................25 GDR 2.2 Requested Removal of CONTRACTOR Staff .............................................33 GDR 2.3 Employee Selection and Supervision..........................................................33 GDR 2.4 Professional Development and Education ..................................................34 GDR 2.5 Training of Drivers and Operations Personnel ............................................34 GDR 2.6 Code of Conduct, Appearance, & Professionalism......................................37 GDR 2.7 Safety Program...........................................................................................42 GDR 2.8 Books, Records, and Reports .....................................................................43 GDR 2.9 VT Transit Advertising Program..................................................................47 117
GDR 2.10 System Promotion ......................................................................................47 GDR 2.11 System Recommendations .........................................................................47 GDR 2.12 Emergencies and Natural Disasters............................................................47 GDR 2.13 Pass-Through Purchases ...........................................................................48 GDR 2.14 Union Relations ..........................................................................................48 GDR 2.15 Environmentally Friendly/Recycling Program..............................................48 GDR 2.16 Penalties & Incentives ................................................................................48 SECTION 3 – CONTRACTOR’S OPERATIONS DUTIES AND RESPONSIBILITIES..............50 ODR 3.1 General.......................................................................................................50 ODR 3.2 Provision of Transit Facilities ......................................................................51 ODR 3.3 Buses and Equipment.................................................................................54 ODR 3.4 Fuel ............................................................................................................54 ODR 3.5 Schedules, Passes, Tickets ........................................................................55 ODR 3.6 Radio Communications Systems ................................................................55 ODR 3.7 Telephone System......................................................................................55 ODR 3.8 On-Board Surveillance Systems .................................................................56 ODR 3.9 Electronic Farebox & Farebox Systems ......................................................57 ODR 3.10 Intelligent Transportation Systems (ITS).....................................................57 ODR 3.11 Street Furnishings.......................................................................................61 ODR 3.12 Operations..................................................................................................61 ODR 3.13 Service Performance ..................................................................................69 ODR 3.14 Operations Staff..........................................................................................75 ODR 3.15 Passenger Rules & Announcements...........................................................76 ODR 3.16 Driver’s Responsibilities..............................................................................76 ODR 3.17 Road Supervision .......................................................................................77 ODR 3.18 Accident, Incident, and Complaint Procedures............................................78 ODR 3.19 Vehicle Scheduling and Dispatching...........................................................79 ODR 3.20 Telephone Reservation and Information System ........................................79 ODR 3.21 Fares and Fare Collection...........................................................................81 ODR 3.22 On-Board Pass Sales .................................................................................82 ODR 3.23 Planning and System Design Assistance....................................................82 SECTION 4 – CONTRACTOR’S MAINTENANCE DUTIES AND RESPONSIBILITIES ...........83 118
MDR 4.1 Maintenance - General ...............................................................................83 MDR 4.2 Vehicles and Equipment .............................................................................83 MDR 4.3 Maintenance Facility ...................................................................................84 MDR 4.4 Preventive Maintenance .............................................................................86 MDR 4.5 Mechanical Maintenance Program..............................................................87 MDR 4.6 General Maintenance .................................................................................88 MDR 4.7 Vehicle Repair ............................................................................................89 MDR 4.8 Major Components .....................................................................................89 MDR 4.9 Parts Inventory ...........................................................................................91 MDR 4.10 Tools and Equipment..................................................................................91 MDR 4.11 Vehicle Towing ...........................................................................................91 MDR 4.12 Emissions Control Programs ......................................................................91 MDR 4.13 Oil Analysis.................................................................................................91 MDR 4.14 Daily Vehicle Servicing ...............................................................................92 MDR 4.15 Vehicle Cleaning.........................................................................................92 MDR 4.16 Maintenance Evaluations............................................................................93 MDR 4.17 Maintenance Records and Reports.............................................................93 MDR 4.18 Out-of-Service Designation.........................................................................95 MDR 4.19 On-Board Video Surveillance Systems .......................................................96 MDR 4.20 Electronic Fare Collection System ..............................................................96 MDR 4.21 CAD/AVL/ITS Systems ...............................................................................96 MDR 4.22 Maintenance Performance Standard...........................................................96 MDR 4.23 Maintenance Personnel ..............................................................................98 MDR 4.24 Passenger Shelter, Bench, Trash Can, and Signage Cleaning ...................99 MDR 4.25 Damage to on-board equipment, and buses ...............................................99 MDR 4.26 Turnover Procedure....................................................................................99 MDR 4.26.1 Pre-Audit Meeting.....................................................................................100 MDR 4.26.2 Initial Audit................................................................................................100 MDR 4.26.3 Final Audit .............................................................................................................101 119
SECTION 1 - CITY DUTIES AND RESPONSIBILITIES
CDR 1.1 System Planning and Administration
CITY shall be responsible for all planning activities relative to VT routes, schedules, days and hours of operations, bus stop locations, location of street furnishings, preparation of planning documents, budgets, grant applications and related documentation, and other such activities relative to overall system administration.

CDR 1.2 Advertising and Promotion
CITY shall prepare, place, schedule, and pay for all advertising and promotional materials designed to inform VT patrons of VT operations and to promote ridership.

CDR 1.3 Provision of Transit Facilities
CITY shall be responsible for and agrees to indemnify, defend, and hold CONTRACTOR harmless from any Environmental Conditions, as defined below, that existed on, in or under the Facility prior to when CONTRACTOR moves into the Facility. CONTRACTOR will be responsible for and agree to indemnify, defend, and hold CITY harmless from any Environmental Conditions on, in or under the Facility caused by CONTRACTOR during the term. The term “Environmental Conditions” means conditions where hazardous materials (as defined under applicable federal, state, or local laws) are present to the extent that any reporting, remediation, or other actions is required under any such federal, state, or local laws. Reference to “laws” hereunder includes all regulations, guidelines, and other requirements thereunder, as amended and supplemented from time to time. CITY shall indemnify, hold harmless, and defend CONTRACTOR against and in respect of any and all liability, claim, loss, costs, damage, expense (including attorneys’ fees and remedial costs), fine, penalty, suit, demand, or other action, including but not limited to those matters related to the death, dismemberment or other injury to any person, asserted against CONTRACTOR resulting from, arising out of, related to or in connection with the:
(i) release from or upon the premises of any hazardous or toxic substance, waste, constituent or other substance into the environment; (ii) the treatment, recycling, storage or disposal at any facility owned or operated by any person or entity of a hazardous or toxic substance, waste, constituent or other substance which has been deposited at, disposed on, or released onto the premises; and (iii) clean up or other remedial measures with regard to environmental pollution caused by CITY, its affiliates or agents, which may be required by any governmental agency pursuant to federal, state or local statutes or regulations, including without limitation, CERCLA.

CITY shall ensure the leased facility meets all building and zoning requirements. If any modification of the leased facility is required to meet any code requirement, said modification shall be done at CITY expense.

CDR 1.3.1 Visalia Transit Center – 425 East Oak Ave., Ste. 301, Visalia, California 93291
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The facility includes sixteen (16) bus bays, a passenger terminal, transit administration offices, a landscaped passenger plaza, and driver breakroom. CITY shall be responsible for the maintenance of, insurance of, repairs to and utilities for the Visalia Transit Center.

CDR 1.3.2 Operations and Maintenance Facility – 525 North Cain Street, Visalia, California 93292
CITY shall provide CONTRACTOR with use of an Operations and Maintenance Facility located at 525 North Cain Street, Visalia, California. The facility shall be leased to CONTRACTOR by CITY for one dollar ($1.00) per year and the lease shall remain in effect only so long as the AGREEMENT and/or any successor agreements remain in effect. The facility is capable of housing administrative and operation’s office space, vehicle storage and vehicle maintenance. In addition, the facility provides space to house CITY’s owned dispatch console, computer software and hardware equipment to be used for the provision of services. CITY provides an automated telephone system including dedicated voicemail that serves reservation and operational needs. The CITY provides internet access & Desktop PCs for all computers in the dispatch office (3 dispatch PC’s), as well as PC’s available for camera viewing (3 total). In the future, the CONTRACTOR may occupy a second dispatch office, and internet & connections will be provided by the CITY. All phones within the facility are provided by the CITY via VOIP (voice over IP).

CDR 1.3.3 Payment of Utilities
CITY shall have in their name and pay all charges for electricity, heat, water, sewer, garbage, drainage and all other utilities and services during its occupancy of the facility including any utilities associated with the CNG Station and bus charging.

CDR 1.3.4 Term of Occupying Transit Operations and Maintenance Premises The term of CONTRACTOR’S use of the Operations and Maintenance Facility shall be for a period consistent with the AGREEMENT, including exercised option terms.

CDR 1.3.5 Care and Maintenance of Premises
CONTRACTOR shall be responsible for all repairs, except the roof, exterior walls, HVAC unit replacement, and structural foundations which the CITY will assume full responsibility.

Contractor is responsible to perform routine maintenance on all facility items including all equipment being utilized (ie: lifts, generators, compressors, pressure washers, etc). Routine maintenance on the facility includes HVAC system, plumbing, etc.

CDR 1.3.6 Alterations and Additions
CITY may require that CONTRACTOR remove any or all of the said alterations, improvements, additions, or utility installations at the expiration of the term of the lease and restore the premises to its prior condition at CONTRACTOR’S expense. 121
CDR 1.3.7 Entry and Inspection
CONTRACTOR shall permit CITY or CITY’s agents to enter upon the premises at any time for the purposes of inspecting the same. The CITY may conduct site visits of the Facilities at any time during the AGREEMENT Term for purposes of inspections, audits, and monitoring.

CDR 1.3.8 Destruction of Premises
In the event of a partial destruction of the premises during the term hereof, from any cause, CITY shall promptly repair the damage, if the CITY can make the repairs within sixty (60) days under existing governmental laws and regulations. However, the CONTRACTOR, not the CITY, is responsible for damages resulting from negligence or willful misconduct by the CONTRACTOR, or by the CONTRACTOR’s agents, employees, or invitees. In the event that CITY shall not elect to make such repairs which cannot be made within sixty (60) days, this lease may be terminated at the option of either party. In the event that the building in which the demised premises may be situated is destroyed to an extent of not less than one-third of the replacement cost, CITY may elect to terminate this lease whether the demised premises be injured or not. A total destruction of the building in which the premises may be situated shall terminate this lease.

CDR 1.3.9 CITY’s Remedies on Default
If CONTRACTOR defaults in the performance of any of the covenants or conditions hereof, or any of the other covenants or conditions under this AGREEMENT, CITY may give CONTRACTOR notice of such default and if CONTRACTOR does not cure any such default within thirty (30) days, after the giving of such notice (or if such other default is of such nature that it cannot be completely cured within such period, if CONTRACTOR does not commence such curing within such fifteen (15) days and thereafter proceed with reasonable diligence and in good faith to cure such default), then CITY may terminate this lease on not less than fifteen (15) days’ notice to CONTRACTOR. On the date specified in such notice the term of this lease shall terminate, and CONTRACTOR shall then quit and surrender the premises to CITY, but CONTRACTOR shall remain liable as hereinafter provided. If this lease is terminated by CITY, CITY may at any time thereafter resume possession of the premises by any lawful means and remove CONTRACTOR or other occupants and their effects. No failure to enforce any term shall be deemed a waiver.

CDR 1.3.10 Attorney’s Fees
In case suit should be brought for recovery of the premises or for any sum due hereunder, or because of any act which may arise out of the possession of the premises, by either party, the prevailing party shall be entitled to all costs incurred in connection with such action, including reasonable attorney’s fees.

CDR 1.3.11 CONTRACTOR Non-Exclusive Use of Facility
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CITY reserves the right to use the facility provided to CONTRACTOR for other purposes which do not interfere with CONTRACTOR’s operation and maintenance of VT. CITY shall provide CONTRACTOR with seven (7) calendar days written notice prior to the commencement of such use of the facility.

CDR 1.3.12 Lease of Operations and Maintenance Facility for Other Contract Services
In the event CONTRACTOR proposes to utilize a portion of the Operations and Maintenance Facility, located at 525 North Cain Street, Visalia, California, for operation of other contracted services outside the service area of CITY, CONTRACTOR shall request prior authorization from CITY. The CITY reserves the right to deny any requests by CONTRACTOR to sublease all or part of this facility for any reason. Upon authorization from CITY, CITY shall determine lease payments based on square footage proposed to be utilized by CONTRACTOR and/or other criteria as deemed necessary by CITY. CITY shall amend the current AGREEMENT with CONTRACTOR to reflect such lease usage and annual payments.

CDR 1.3.13 Use of Operations and Maintenance Facility for Other Contract Services
CONTRACTOR’s occupancy and use of Transit Operations and Maintenance premises for other contract services shall be limited to bus parking, dispatch, maintenance, and repair and washing of buses and for no other purpose. Activities performed for other contract services shall in no way interfere with or cause disruption of operations and maintenance of VT services at any time. All requirements pertaining to the use of CITY’s Operations and Maintenance Facility, as referenced herein, shall apply to the lease of said premises by CONTRACTOR for other contract services.

CDR 1.4 Buses, Vehicles, and Equipment
CITY shall provide to CONTRACTOR the vehicles and equipment set forth in Exhibit E of the AGREEMENT titled “CITY VEHICLE AND EQUIPMENT LIST.” These vehicles and equipment shall be used only for activity directly related to the transit system covered by the AGREEMENT, unless otherwise authorized, in writing, by CITY. CITY VEHICLE AND EQUIPMENT LIST shall be updated annually. All equipment not affixed to the facility and non-revenue vehicles needed for operations and maintenance shall be the sole responsibility of the CONTRACTOR to provide. Any equipment not affixed to the facility and non-revenue vehicles listed in CITY VEHICLE AND EQUIPMENT LIST may not be replaced by CITY at the end of their useful life.

All said vehicles shall be leased to CONTRACTOR by CITY for one dollar ($1.00) per year per vehicle. Said lease shall remain in effect only so long as the AGREEMENT and/or any successor agreements remain in effect. CITY shall register each vehicle to show its 123
name as registered owner and the true name of the legal owner thereof. CITY shall provide a valid copy of each vehicle registration to CONTRACTOR.

CITY and CONTRACTOR agree to use the Vehicle Condition Standards set forth in Exhibit F herein to govern the transition of vehicles from the CITY’s prior contractor to CONTRACTOR.

CDR 1.5 Fuel
The CITY shall pay for fuel costs associated with training vehicles.

CITY shall provide all gasoline, low-sulfur diesel, and compressed natural gas (CNG) and may exercise its option to supply other fuels required to operate VT revenue vehicles or to reimburse CONTRACTOR for fuels supplied by CONTRACTOR. The CITY expressly reserves the right at its sole discretion to establish fueling procedures as determined by CITY to be in CITY’s best interest.

If, during the course of this AGREEMENT, CITY instructs CONTRACTOR to use different fueling facilities which increases or decreases the amount of labor or deadhead hours required to perform the fueling function, the CITY and CONTRACTOR agree to negotiate an equitable adjustment (increase or decrease) to CONTRACTOR’s rates herein to reflect such change in cost. Any incidents identified by or reported to CITY involving the misuse of fuel are subject to penalties.

CDR 1.6 Schedules, Passes, Tickets
CITY shall prepare, print, and provide to CONTRACTOR all schedules, passes, tickets, and like materials required by VT operations.

CDR 1.7 Radio Communications Systems
CITY shall provide all radio communication systems for the sole purpose of providing radio communications between the dispatch center or supervisors and VT vehicles in connection with VT operations. CITY shall supply and maintain all licenses required to operate the radio system.

CDR 1.8 Telephone System
CITY shall provide the telephone system for the operations and maintenance facility.

Telephone lines are currently in use for such purposes and are installed at CITY provided operations and maintenance facility.

CITY shall provide and CONTRACTOR shall use the telephone system of the SEKI office located in the Sequoia National Park.

CDR 1.9 On-Board Surveillance Systems
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Each CITY vehicle is equipped with surveillance cameras that capture both interior and exterior scenes. The footage is recorded onto hot swappable hard drives via REI model DVRs, located in each vehicle’s electronics cabinet. The CITY also has several spare hard drives for use in vehicles when footage is being pulled. CITY shall provide a video event recorder for all VT buses.

CITY shall provide video surveillance equipment and systems and shall replace such equipment as needed. The CITY shall provide the CONTRACTOR with eight (8) functional spare hard drives.

CITY Shall have the right to view and keep any video and data collected by all surveillance systems used on VT vehicles, including the Drive Cam if CONTRACTOR elects to implement them on VT vehicles.

All recordings are the sole property of the CITY and may not be disseminated without prior written authorization from the CITY’s Transit Manager, with the exception that CONTRACTOR may copy, and use said recordings in the defense or potential defense in insurance claims or potential claims against CITY or CONTRACTOR after notification to CITY of CONTRACTOR’s.

CDR 1.10 Electronic Farebox & Farebox Systems
CITY shall provide a GFI electronic farebox system. CITY shall pay for upgrades and trim cards for the GFI system.

The CITY shall provide an armored car service for the transport and deposit of the fare revenue collected by contractor. The CITY shall be credited by the CONTRACTOR monthly for armored car service expenses paid by CITY.

CDR 1.11 Intelligent Transportation Systems (ITS)
CITY shall assist in coordinating software and/or hardware issues with the equipment manufacturer, after being identified by CONTRACTOR. All (electronic and tangible) data collected, stored, and produced by any CONTRACTOR owned (or controlled) technology shall become the property of CITY, and CITY shall dictate to CONTRACTOR how such data shall be provided to CITY upon its request. CONTRACTOR shall further retain such data for the amount of time specified by CITY. CITY will utilize the ITS Systems to monitor routes, operator performance, collect data for reporting to local, state, and federal agencies, and other needs as desired.

CITY will retain the right to dictate the location of any equipment placed on CITY vehicles and/or facilities, and CITY equipment shall have priority consideration with regards to its placement. No modifications to CITY vehicles, equipment or facilities will be permitted without written authorization from CITY’S Transportation Manager. 125
CDR 1.12 Street Furnishings
CITY shall design and purchase new and replacement street furnishings required for VT operations. CITY shall design and place all bus stops and bus stop signs. CITY shall repair all bus stops, bus stop signs, benches, shelters, and other street furnishings, as described in greater detail herein. Such furnishings shall include bus stop signs and posts, benches, shelters and the like. Further, CITY shall maintain or cause property owners to maintain all trees along all VT routes and stops so as to preclude damaging VT vehicles by reason of low-hanging trees and branches. CONTRACTOR and its employees shall cooperate with CITY by advising it of any such conditions observed during VT operations.

CITY shall correct all CONTRACTOR reported hazards that may cause damage to VT vehicles in a timely manner. Nothing heretofore shall relieve VT vehicle operators from exercising good care and caution in their vehicle operations in order to avoid such damage.

CITY may at its own expense contract out bus stop maintenance if desired.

CDR 1.13 Notification - Potential Interference with VT Operations CITY shall make a reasonable effort to notify CONTRACTOR in advance of any road closures, detours, parades, or other such events under CITY jurisdiction which may interfere with VT operations or require deviations from established routes or schedules.

Such deviations shall be mutually agreed upon by CONTRACTOR and CITY.

CDR 1.14 Greenline
• VT Greenline staff will log into the Greenline Call Center during regular weekday hours (Monday-Thursday 8:00a.m. to 5:00p.m. & Friday 8:00a.m. to 4:00p.m.). • CITY Greenline staff will load the CONTRACTOR call log into the Greenline database and report all call information to the FTA.
• CITY staff will review the contractor complaint log to track all complaints received by CONTRACTOR.
• City of Visalia staff will run Cisco reports and monitor call center and agent performance and may review these reports daily, weekly, monthly, or as needed to determine that all calls received by CONTRACTOR are being logged. • Performance reports will be shared with appropriate CONTRACTOR management. 126
SECTION 2 – CONTRACTOR’S GENERAL DUTIES AND RESPONSIBILITIES GDR 2.1 Proposed Organizational Structure
CONTRACTOR shall submit annually, or at VT’s request, an accurate and up-to-date organizational chart that depicts all personnel utilized in the service of this AGREEMENT.

The organizational chart shall indicate titles, actual salary, filled positions, and number of vacancies.

GDR 2.1.1 Minimum Management Staff
CONTRACTOR shall provide management staff at a level and capability sufficient to oversee its functions and employees. CONTRACTOR shall provide, at a minimum, four (4) dedicated (100% of their time) management staff positions under this AGREEMENT.

The PROPOSER must submit a proposed staffing plan indicating all management and staff employee positions, the number of full-time equivalent employees at each position (a full-time equivalent employee equals 2,000 work hours), and salary and benefit schedules for each employee classification. The staffing plan should be specific to each of the first five (5) base years contemplated in the AGREEMENT.

The CONTRACTOR must provide dedicated staff according to the following minimum requirements:

Job Title Number of Positions
Regional Vice-President 1 (can be shared)
General Manager 1
Operations Manager 2 (one safety & training
focused)
Maintenance Manager 1
Road Supervisor
A minimum of 4 (or 1 for
every 30 hours of weekly
operation)
Scheduler/Dispatcher Determined by

CONTRACTOR
Clerical Support Determined by

CONTRACTOR
Full-Time Bus Operators Determined by

CONTRACTOR
Part-Time Bus Operators Determined by

CONTRACTOR
The CITY reserves the right to approve the CONTRACTOR’s proposed and successive Regional Vice-President and local management team, including but not limited to the General Manager, Assistant General Manager, Operations Manager(s), Finance Manager, and Maintenance Manager. The persons serving as General Manager, Operations Manager, and Maintenance Manager shall not perform any other duties for CONTRACTOR, being solely dedicated to management of VT transit operations unless 127
CITY agrees upon a shared staffing arrangement or provides written authorization to work on other projects.

The CONTRACTOR must receive approval for the transfer of the Regional Vice-President, General Manager, Assistant General Manager, Operations Manager(s), and Maintenance Manager from this project to another. Both the CITY and CONTRACTOR agree that there is a point of diminishing returns with regard to contract support by the Regional Manager as the number of contracts for which they provide oversight increases. CONTRACTOR commits to the CITY that the Regional Vice-President assigned to this AGREEMENT will not provide oversight for more than ten (10) transit agencies during the term of the AGREEMENT unless there is express written approval from the CITY.

Any General Manager, Assistant General Manager, Operations Manager(s), and Maintenance Manager assigned to this project must remain in that position for a period of one (1) year unless the CITY asks the CONTRACTOR to remove such manager(s). If for reasons other than a personal termination (voluntary resignation), termination of employment by CONTRACTOR with prior notice to CITY, or emergency, the approved Regional Manager, General Manager, Assistant General Manager, Operations Manager, or Maintenance Manager leaves prior terms above, the CITY at its sole discretion may within thirty (30) days assess a penalty. Any management personnel assigned to fill open management positions on a temporary basis must meet the qualifications as stated in this SCOPE OF WORK for a permanent manager. The staffing plan must include the resumes of the proposed General Manager, Assistant General Manager, Operations Manager(s), and Maintenance Manager showing all relevant education, training, and experience.

CONTRACTOR should also describe other personnel to the extent that their particular experience, skill, and availability will affect the performance of this AGREEMENT.

CONTRACTOR should submit a description of the employee benefit package that will be provided including any incentive or motivational programs.

GDR 2.1.2 Job Functions and Minimum Qualifications
GDR 2.1.2.1 General Manager
CONTRACTOR shall provide project management through a General Manager at a level and capability sufficient to oversee its functions and employees.

A. Principle Functions:

The principal function of the General Manager will be to oversee the employees of the CONTRACTOR and monitor operational activities associated with this scope of work. The General Manager will be responsible to the CITY for the safe, reliable, and effective supply of all services referenced in this scope of work. The General Manager will supervise the daily activities of all operators, supervisors, dispatchers, maintenance workers, and other personnel necessary to support system operations. The General Manager will work cooperatively with VT and be 128
accountable for all substantive matters pertaining to the provision of transit services as provided under this agreement. These matters include but are not limited to:
(1) Ensuring all performance goals are met.
(2) Providing effective operations design, scheduling, and management (3) Maintaining a fully and competently staffed organization (4) Providing proper fleet maintenance
(5) Ensuring effective quality assurance
(6) Providing complete and accurate data collection, compilation, analysis, and reporting
(7) Ensuring compliance with FTA and other federal, state, and local regulatory requirements, including participating in FTA Triennial Audits as requested by the CITY.
(8) Maintaining effective environmental compliance and sustainability management
(9) Ensuring professional and timely response to comments from passengers and the general public
(10) Ensuring CITY provided Technology is properly utilized and accurate. (11) Providing effective response to specific requests for other assistance as the need arises
(12) Attending local and regional meetings at the CITY’s request.

CONTRACTOR shall designate and provide the services of a full-time General Manager, subject to the approval of CITY, who shall provide overall management and supervision of VT operations under the terms of the AGREEMENT.

The General Manager’s office will be physically located at VT’s Operations and Maintenance Facility in Visalia. The General Manager will be expected to remain at the facility or otherwise within the VT service area during normal working hours as appropriate to the maximum extent possible. At all times, the General Manager, or an Operations Manager designated to act for the General Manager, shall be available either by telephone or in person to make decisions regarding day-to-day VT operations or provide coordination as necessary, and shall be authorized to act on behalf of CONTRACTOR regarding all matters pertaining to this Scope of Work.

The General Manager and Regional Operations Manager for the CONTRACTOR shall meet with the CITY monthly to review the VT operation. The General Manager shall work cooperatively with CITY’s Transit Manager in matters relating to service quality, providing operational and other data as described in this Scope of Work, responding to comments from VT passengers and the general public, and responding to specific requests for other assistance as the need arises.

B. Minimum Qualifications:
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The General Manager shall have a minimum of three (3) years of direct successful experience in a General Manager capacity managing a transit property/operation of similar size and scope. The General Manager shall have a minimum of five (5) years of transit operations management experience overall, or in a closely related field. Completion of a four (4) year college degree in a relevant field is desirable, although relevant education obtained through alternative methods will be considered. The CITY shall review the qualifications of any General Manager proposed by the CONTRACTOR, to provide input to the CONTRACTOR, as appropriate. The CITY may advise the CONTRACTOR regarding the individual’s performance with respect to the specifications and performance goals stated in the AGREEMENT. The CITY shall have authority to approve the CONTRACTOR’s proposed General Manager prior to his/her assignment.

C. Temporary Assignment of Project Responsibility:

Should the General Manager be unavailable to perform his/her duties (e.g., illness, vacation), the General Manager will appoint a staff member temporarily to serve in his/her place. CONTRACTOR will notify the CITY Transit Manager whenever such substitution occurs, prior to the event. If the General Manager is unavailable for more than two (2) weeks, the CONTRACTOR will be required to provide a qualified General Manager as a substitute.

D. Vacancy and Replacement:

At no time shall the General Manager position be vacant. In the event of the General Manager’s planned departure, the CONTRACTOR will ensure a qualified replacement, as described, who meets the qualifications stated herein and is permanently on site prior to the previous General Manager’s departure.

Otherwise, the CONTRACTOR will assign a corporate officer to oversee the operation on-site until a qualified replacement General Manager is in place.

As an indication of CONTRACTOR’s commitment to the City of Visalia, and this project, CONTRACTOR guarantees the following:
(1) CONTRACTOR shall not remove the General Manager assigned to this AGREEMENT during the term of this AGREEMENT, unless for personal termination (voluntary resignation), the CITY requests their removal, or if the removal is mutually agreed to in writing by both the CITY and CONTRACTOR. If the said manager is moved by the CONTRACTOR without the consent of the CITY, CONTRACTOR shall pay the CITY a penalty as outlined in Exhibit M.
(2) CONTRACTOR shall not be subject to pay a penalty for the General Manager’s relocation in the event CONTRACTOR removes or reassigns the manager for performance-related issues, or in the event the General Manager chooses to pursue other opportunities. In the event a General 130
Manager is removed or relocated, the CONTRACTOR will communicate with the CITY in advance of any such change.
(3) The resume and qualifications of the proposed replacement shall be submitted to CITY for approval as soon as possible, but in no event later than five (5) working days prior to the departure of the incumbent General Manager, unless CONTRACTOR is not provided with such notice by the departing employee. CITY shall respond to CONTRACTOR within three (3) working days following receipt of these qualifications concerning acceptance of the candidate for replacement General Manager.

GDR 2.1.2.2 Operations Managers
CONTRACTOR shall provide operations management through an Operations (Ops) Manager at a level and capability sufficient to oversee its functions and employees. There will be two staff members in this position, one of the Operations Managers is expected to be proficient with Safety and Training techniques and principles necessary to keep the System in compliance with all regulations and laws.

A. Principle Functions:

The principal function of the Ops Managers will be to oversee the operations functions and employees. The Ops will be responsible to the General Manager and the CITY for safe and reliable provision of all services referenced in this Scope of Work. The Ops Manager will supervise the daily activities of all operators, supervisors, dispatchers, and other operationally focused staff. The Ops Manager will work cooperatively with the CITY and be accountable for all substantive matters pertaining to the provision of transit services as provided under this AGREEMENT. These matters include but are not limited to:
(1) Ensuring all operational performance goals are met. (2) Providing effective operations, design, system, design scheduling, and management
(3) Ensuring effective quality assurance
(4) Providing the highest quality passenger and resident service (5) Preventing and mitigating service delays, interruptions, and accidents (6) Providing complete data collection, compilation, analysis, and reporting (7) Managing compliance with FTA and other federal, state, and local regulatory requirements, including participating in the FTA Triennial Audit, as requested by CITY.
(8) Ensuring knowledge, preparedness, and professionalism of all operating personnel
(9) Providing professional and effective response to comments from passengers and the general public
(10) Responding to specific requests for other assistance as the need arises (11) Attending local and regional meetings at the CITY’s request. 131
(12) Responding to, investigating, and reporting to CITY all accidents B. Minimum Qualifications:

The Ops Managers shall have a minimum of two (2) years of direct successful experience in an Operations Manager capacity managing a transit property/operation of similar size and scope. The Ops Managers should have a minimum of five (5) years of transit operations management experience with up to four (4) years being substitutable for similar experience. The CITY reserves the right to review the qualifications of any Ops Managers proposed by the CONTRACTOR and to provide input to the CONTRACTOR, as appropriate. The CITY may advise the CONTRACTOR regarding the individual’s performance with respect to the specifications and performance goals stated in the AGREEMENT.

C. Temporary Assignment of Project Responsibility:

Should an Ops Manager be unavailable to perform his/her duties (e.g., illness, vacation), the General Manager will appoint a staff member temporarily to serve in his/her place. CONTRACTOR will notify the CITY whenever such substitution occurs, prior to the event. If an Ops Manager will be unavailable for more than three (3) weeks, the CONTRACTOR shall be required to provide a qualified Ops Manager as a substitute.

D. Vacancy and Replacement:

At no time shall either of the Ops Manager positions be vacant. In the event of an Ops Manager’s planned departure, the CONTRACTOR will ensure a qualified replacement, as described herein, is permanently on-site prior to the previous Ops Manager’s departure. Otherwise, the CONTRACTOR will assign a suitable substitute to oversee the operation on-site until a qualified replacement Ops Manager is in place.

GDR 2.1.2.3 Maintenance Manager
CONTRACTOR shall provide maintenance management through a Maintenance Manager at a level and capability sufficient to oversee its functions and employees. This individual may be the lead mechanic and shall be assigned to VT maintenance operations on a fulltime basis.

A. Principle Functions:

The principal function of the Maintenance Manager will be to oversee fleet maintenance functions and employees. The Maintenance Manager will be responsible to the General Manager and the CITY for proper maintenance and reliable provision of all services stipulated in this Scope of Work. The Maintenance Manager will supervise the daily activities of all mechanics, utility workers, fare 132
collection technicians, and other related staff. The Maintenance Manager shall provide pro-active resource management, including but not limited to, preventive maintenance scheduling and supervision, repair supervision, technical training, and such other activities as may be necessary to ensure the performance of CONTRACTOR maintenance duties and responsibilities. The Maintenance Manager will work cooperatively with the CITY and be accountable for all substantive matters pertaining to fleet and associated equipment maintenance as provided under this AGREEMENT. These matters include but are not limited to:
(1) Ensuring all maintenance performance goals are met. (2) Ensuring proper and timely preventative and corrective maintenance (3) Providing effective quality assurance on maintenance functions and outcomes
(4) Maintaining a fully staffed and competent maintenance division (5) Providing complete data collection, compilation, analysis, and reporting (6) Managing compliance with FTA and other federal, State, and local regulatory requirements, including participating in FTA Triennial Audits as requested by CITY.
(7) Providing effective environmental compliance and sustainability management
(8) Ensuring effective operability and performance of all supporting subsystems and components (9) Maximizing fuel efficiency
(10) Providing a clean and comfortable fleet
(11) Providing professional response to comments from passengers and the general public
(12) Ensuring effective response to specific requests for other assistance as the need arises
(13) Managing communication regarding facility needs to CITY.

B. Minimum Qualifications:

The Maintenance Manager shall have a minimum of three (3) years of direct successful experience in a Maintenance Manager capacity managing a transit property/operation of similar size, complexity and scope to the services herein described, and in supervising the work of other maintenance personnel. The Maintenance Manager shall have a minimum of eight (8) years of transit maintenance experience overall. The Maintenance Manager shall have a minimum of five (5) years journeyman level experience with large and small diesel bus engines, air conditioning systems, wheelchair lifts, and GFI electronic farebox systems. This experience shall include work on full sized (i.e., 30' or longer) diesel hybrid buses, CNG transit buses, and electric buses. CONTRACTOR shall provide evidence of the Maintenance Manager’s continuing training and education.

CITY reserves the right to review the qualifications of any Maintenance Manager proposed by the CONTRACTOR and to provide input to the CONTRACTOR, as appropriate. CITY may advise the CONTRACTOR regarding the individual’s 133
performance with respect to the specifications and performance goals stated in the AGREEMENT.

C. Temporary Assignment of Project Responsibility:

Should the Maintenance Manager be unavailable to perform his/her duties (e.g., illness, vacation), the Maintenance Manager will appoint a staff member temporarily to serve in his/her place. CONTRACTOR shall notify the CITY whenever such substitution will occur, prior to the event. If the Maintenance Manager is unavailable for more than three (3) weeks, the CONTRACTOR will be required to provide a qualified Maintenance Manager as a substitute.

D. Vacancy and Replacement:

At no time shall the Maintenance Manager position be vacant. In the event of the Maintenance Manager’s planned departure, the CONTRACTOR will ensure a qualified replacement, as described, who meets the qualifications stated herein and is permanently on site prior to the previous Maintenance Manager’s departure.

Otherwise, the CONTRACTOR will assign a corporate officer (or regional maintenance director) to oversee the operation on-site until a qualified replacement Maintenance Manager is in place.

Should the services of the Maintenance Manager become unavailable to CONTRACTOR, the resume and qualifications of the proposed replacement shall be submitted to CITY for approval as soon as possible, but in no event later than five (5) working days prior to the departure of the incumbent Maintenance Manager, unless CONTRACTOR is not provided with such notice by the departing employee. CITY shall respond to CONTRACTOR within three (3) working days following receipt of these qualifications concerning acceptance of the candidate for replacement Maintenance Manager.

GDR 2.1.2.4 Other Personnel
As opposed to the previous listed positions, the following positions are completely under the discretion of the CONTRACTOR to employ them in accordance with applicable laws.

However, as determined by CITY, the following positions shall be established as they play a key role in the successful operations of this public transit system.

A. Road Supervisor/Trainer
CITY believes a minimum of four (4) Road Supervisors/Trainers, or its equivalent, are required to provide the proper level of management and leadership for this AGREEMENT. CONTRACTOR shall ensure that these positions are permanently filled and that vacancies not exceed thirty (30) days. In the event of a vacancy in any one of these positions, the CONTRACTOR will notify the CITY and establish 134
temporary measures to ensure the functions related to those positions are effectively performed.

B. Utilities
Utility staff provides support to daily operations in the general realm of restocking, refueling, cleaning and other support functions.

C. Drivers Use for Non-Revenue Service
From time to time, CITY participates in public events or promotional opportunities and requires the assistance of the CONTRACTOR. In such cases, the CONTRACTOR may assign a driver who has demonstrated excellent public relation skills. CITY retains the right to accept or refuse the driver selection. The CONTRACTOR may charge back an employee’s time, at no more than their regular hourly rate, when they are used away from typical operations. The CONTRACTOR cannot double charge CITY if the promotion runs parallel to their typical on-duty obligations.

GDR 2.2 Requested Removal of CONTRACTOR Staff
Upon written demand of the City, the CONTRACTOR shall remove ANY employees within 24 hours of notice whom the CITY considers unsuitable for such work activities associated with this AGREEMENT. The position must be filled by the CONTRACTOR with a suitable replacement within 45 days of written demand or removal of employee.

The CITY has the right to remove staff from the contract including, but not limited to, violating the code of conduct herein or any VT policy (whether on or off the clock), more than three (3) valid complaint within a one-year (365 days) time span, poor customer service, or any other conduct the CITY deems undesirable.

CITY may require CONTRACTOR to immediately remove, pending investigation, any driver from transit service for any one of, but not necessarily limited to, the following:
• Committing unsafe or inappropriate acts while providing service. • Revocation, suspension, or non-renewal of a valid California driver's license. • Conviction of any felony criminal offense or crime of moral turpitude. • Unacceptable customer service as reported by customers, other drivers, or as observed by CITY staff.
• Non-compliance with AGREEMENT specified appearance or other standards herein.

GDR 2.3 Employee Selection and Supervision
CONTRACTOR shall use appropriate driver screening and selection criteria in order to employ drivers. These criteria will include Department of Motor Vehicles license check 135
and physical examination sufficient to meet all applicable requirements for VT vehicle operations.

CONTRACTOR shall be responsible for the employment and supervision of all employees necessary to perform VT operations. Such responsibilities shall include but not be limited to employee recruitment, screening, selection, training, supervision, employee relations, evaluations, retraining, and termination.

CONTRACTOR shall develop, implement, and maintain an employee substance abuse/alcohol abuse testing program, subject to CITY approval, for all employees in safety-sensitive positions including personnel engaged in the operation, maintenance, and control of VT vehicles and equipment. Such program will meet all applicable federal requirements promulgated to implement the Omnibus Transportation Employee Testing Act of 1991 and related supplements and amendments.

CONTRACTOR shall make all reasonable efforts to ensure that employees having contact with the public in the course of their duties are not a threat to the public in the performance of the obligations involving this AGREEMENT. CONTRACTOR, at its discretion, may refuse to employ, or may terminate any applicant or employee that has been convicted of a felony or a crime involving moral turpitude within the preceding ten (10) years. Further, pursuant to CONTRACTOR’s policies, it shall have the option not to employ, or at the discovery of such conviction, may terminate, any employee or applicant that has been convicted of, or pled “nolo contender” (no contest) to, any crime involving violence or sexual offenses, no matter when such conviction or plea occurs.

CONTRACTOR shall be responsible to recruit a sufficient number of bilingual (Spanish and English) employees to ensure that the bilingual communications requirement under this AGREEMENT is met.

CONTRACTOR shall always comply with applicable State and federal employment laws, including Section 1735 of the California Labor Code and Title VI of the Civil Rights Act of 1964, as amended.

Nothing in this section shall be construed by either CONTRACTOR or CITY to be in conflict with the language and intent of Article 4, entitled “Independent Contractor,” of the AGREEMENT of which this Scope of Work is a part.

GDR 2.4 Professional Development and Education
As part of this AGREEMENT, CONTRACTOR shall submit a Professional Development and Education Plan for all employees in the organization. The plan’s two central foci should include (1) improving the competency, professionalism, and innovation with which the transit service is provided, and (2) providing opportunities for individual employee professional development.

GDR 2.5 Training of Drivers and Operations Personnel
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CONTRACTOR shall develop, implement, and maintain a formal training and retraining program which shall be subject to review and approval by CITY. An outline of the training program, including periodic updates, shall be on file in the office of the CITY Transit Manager. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program and meet or exceed CONTRACTOR annual training hours.

CONTRACTOR shall implement and maintain a specific training and retraining program for all drivers. The program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a certified instructor, and in-service training. The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, passenger assistance techniques, accident/incident procedures, radio procedures, VT operating policies and procedures, employee work rules, vehicle safety inspection, equipment care and maintenance, customer relations and passenger conduct. Drivers shall be trained to operate all types of buses, wheelchair lifts and securement systems, and other equipment which they may be expected to use in the VT Dial-A-Ride and/or fixed-route services.

All drivers shall be certified as having completed CONTRACTOR’s formal training course for new drivers as approved by CITY and be licensed with a valid California Class B operator’s license with appropriate certification(s) and medical card. Drivers of transit buses shall possess a transit bus certificate as issued by the State of California Department of Motor Vehicles, pursuant to Section 12804.6 of the California Vehicle Code.

Drivers of demand-response (Dial-A-Ride) vehicles shall possess a California General Public Paratransit Vehicle certificate. Drivers shall meet all applicable requirements as established by the California Highway Patrol. CONTRACTOR shall allow CITY staff to be certified and licensed through the CONTRACTOR’s formal training and licensing course.

Any cost associated with certifying and licensing (i.e. testing fees, licensing fees, Department of Motor Vehicle (DMV) fees, certification fees, materials, etc.) CITY staff excluding CONTRACTOR’s instructor cost or fees shall be paid by the CITY.

CONTRACTOR shall prepare and furnish the CITY and to all drivers, dispatchers, telephone operators, and supervisors a DRIVER’S MANUAL. Contents of the DRIVER’S MANUAL shall include the following subject areas: driver’s rules; accident/incident policies; radio policies and procedures; electronic farebox policies and procedures; video surveillance policies and procedures, fog, and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures and pertinent sample forms.

Dispatchers, telephone operators, supervisors, and any other personnel who may from time-to-time be assigned to radio communications, telephone information or Dial-A-Ride reservation lines shall be trained in customer relations skills, telephone manners, accident/incident procedures, transfer & time points, fares, Dial-A-Ride reservation procedures, and operating policies. Operations control personnel assigned to Dial-A-Ride trip scheduling and vehicle dispatching duties shall have a detailed knowledge of 137
applicable procedures and professional techniques. Dispatchers shall utilize CITY provided headsets to have any/all telephone conversations as reasonably expected.

All new employee ID numbers must be provided to the CITY three (3) days in advance of the start date, to be entered into all technology systems appropriate, designating which service the operator is to receive login information for.

GDR 2.5.1 Training
A. General Requirement
The CONTRACTOR shall require that all employees of the Contract complete its Training Program, as set forth in Attachment G. The CONTRACTOR shall be responsible for implementing all aspects of its Training Program throughout the term of the AGREEMENT. Training shall include courses and instruction in all aspects of the operation and maintenance of services under this AGREEMENT.

Any material changes to the CONTRACTOR’s Training Program shall require prior written approval by the CITY. The CONTRACTOR shall make any and all training provided to its employees to CITY staff.

B. Drug and Alcohol
The CONTRACTOR shall require that all safety-sensitive employees, as defined by the FTA, complete Drug and Alcohol Training in accordance with 49 CFR Part 655. In addition, the CONTRACTOR shall provide a Drug and Alcohol Program Manager who has been trained, through an FTA-approved Drug and Alcohol Program Management course, within ninety (90) days after receipt of the NTP, or as soon thereafter as practical, based on course availability.

C. Required Safety and Security Training
The CONTRACTOR shall provide the following safety and security training, including annual refresher training, maintained in a separate employee file:
(1) Emergency Response training for all employees.
(2) National Incident Management System (NIMS) training and Incident Command System (ICS), all employees shall receive a minimum of the ICS 100 and ICS 200 certificates.
(3) Training in CITY and CONTRACTOR policies, procedures, and protocols, including safety, security and incident response plans for all employees, position appropriate.
(4) Security orientation/awareness training for all employees, position appropriate.
(5) Terrorism training; recognition, reaction, and awareness training; Improvised Explosive Devices & Weapons of Mass Destruction training; and Counter-Terrorism training, for all employees, position appropriate. 138
(6) OSHA required training (i.e., Occupational Safety and Health Training, PPE, Drug-Free Workplace, Lock Out Tag Out, Confined Spaces, Hazardous Communications, etc.).
(7) Sensitive Security Information (SSI) training, position/function appropriate), in accordance with 49 CFR Part 1520.

D. Timing of Training
The CONTRACTOR shall implement its Training Program in a way that will assure that Vehicle Operator training is not conducted during peak service hour periods at the expense of providing on-time Revenue Service.

E. Costs of Training
The CONTRACTOR acknowledges and agrees that all costs of training required for this AGREEMENT are included in its Vehicle Hour Rate, including the cost of training associated with any new Revenue Vehicles. Any cost associated with training (i.e. licensing, certification, materials, etc.) CITY staff excluding CONTRACTOR’s instructor cost or fees shall be paid by the CITY.

F. Post Training Testing Program
The CONTRACTOR shall, on a regular basis throughout the term of the AGREEMENT, conduct the post training testing program.

G. Records
The CONTRACTOR shall maintain records verifying that all training has been received. Such records shall specify course title, content, training dates and number of training hours for each employee. Such records shall be made available to the CITY on request.

GDR 2.6 Code of Conduct, Appearance, & Professionalism
CONTRACTOR employees are the face and personality of VT. As such, any time an employee is in uniform, he/she is required to comply with the rules and requirements stated herein. Upon notice from CITY concerning any conduct, demeanor, behavior, or appearance of any employee not conforming to these rules and requirements, CONTRACTOR shall take all steps necessary to remedy the violation. Violation of any of these rules and requirements may result in removal from the contract.

GDR 2.6.1 Customer Service and Relations
The CONTRACTOR and its employees shall:
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• ensure that all VT customers are treated with dignity, respect, civility, and professionalism by the CONTRACTOR’s employees and subcontractors. • cooperate and comply with reasonable requests by CITY to distribute notices, schedules, or other promotional materials to passengers in connection with the Services.
• assist CITY with the review, investigation, and responses to all customer and public inquiries, complaints, requests, and commendations within five (5) Business Days of receipt.
• attend a reasonable number of public meetings convened by CITY, elected officials, community organizations, or others as requested by the CITY Management to receive feedback and input on CITY services.
• ensure that all Representatives are knowledgeable of all aspects of the VT service including routes, locations of stops, fares, connecting services, and special programs; ensure that all Representatives have general knowledge of aspects of other area mobility options.
• in the future, CITY may choose to install service alerts through apps. If and when this should occur, CONTRACTOR and CITY shall share responsibilities for updating service alerts in a manner that will be negotiated when the time comes.

GDR 2.6.2 Conduct
The efficient and effective operation of VT requires that employees adhere to certain rules that are necessary to protect the health and safety of all employees, maintain uninterrupted productivity, and protect the CITY’s property and good will within the community. The following standards are always required of all employees:

1. Employees must cooperate fully with the implementation and application of all CITY and VT policies, rules, and regulations.

2. Employees must be at their appointed workplaces, ready to work, at the scheduled starting time, and shall remain at such workplaces and at work until the scheduled quitting time, except for authorized time off, including breaks and lunch.

3. Employees must give their full attention to their assigned duties during work hours.

4. Employees shall not conduct personal business during work hours.

5. Employees must use CITY issued computers, telephones, and all other equipment for work purposes only.

6. An employee must, where it is prescribed, wear designated safety articles, use protective equipment provided, and immediately report any on-the-job injury or accident or safety concerns to his/her supervisor.

7. If an employee is unable to report for or perform work due to illness or other justifiable cause, he/she must report his/her expected absence in advance to his/her supervisor.

8. An employee must be able to meet the physical requirements of his/her job.

9. Employees must maintain all certifications and other qualifications required for the position held.

10.An employee must be available and report for work as scheduled or for overtime work as required or assigned.
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11.No one shall be permitted to smoke, including e-cigs, eat or drink aboard vehicles at any time.

12.Boisterous language, profanity, or incivility to anyone shall not be allowed while in uniform, on or off duty.

13.While in uniform, no employee shall purchase, consume or be under the influence of any narcotic, intoxicant, or harmful drug.

14.Drivers shall be responsible for keeping all vehicles clean and sanitary during their shift.

15.All employees shall be responsible for reporting any defects a vehicle may have to the supervisor and maintenance department immediately. Drivers shall conduct a "walk-around" inspection of their vehicle and fill out a "Daily Vehicle Inspection" sheet.

16.Drivers shall have maintenance personnel resolve any doubt about the safety of a vehicle prior to placing a vehicle in passenger service.

17.Employees shall use vehicles only in accordance with their assigned duties.

18.Employees shall conduct themselves and operate vehicles in a safe, efficient, and courteous manner.

19.No one shall be permitted to solicit on the vehicle.

20.All information regarding accidents, incidents, and complaints shall be kept confidential.

21.Drivers providing service shall travel over prescribed routes and maintain time schedules. If it becomes necessary to leave the route, the dispatcher or immediate supervisor and the CITY shall be notified immediately. Absolutely no run shall be cut short without subsequent notification/approval to/from the CITY.

22.Drivers performing demand response service shall provide the assistance necessary to help elderly and disabled persons boarding and departing vehicles, moving to their seat and or maneuvering and securing wheelchairs. Service is to be provided on a door-to-door basis as may be required by the needs and requested by the individual passenger at the time reservation is scheduled. Under no circumstances will drivers be allowed to enter a passenger's origin facility, destination facility, or residence.

23.Drivers shall always be responsible for their vehicle and passengers during their shift. No vehicle shall be operated when its condition is unsafe or uncertain.

24.No driver shall operate the wheelchair lift:
a. Until he/she has received the required training; and/or b. If there is any doubt whatsoever about the mechanical condition of the lift or safety of the passenger as a result of using the lift.

GDR 2.6.2.1 Prohibited Acts

1. Unlawful or improper conduct off CITY premises/vehicles or during nonworking hours which adversely affects the employee’s ability to perform the job, fellow employees, supervisors, CITY employees, or other CITY contractors/vendors, or adversely affects the CITY’s property, reputation, or goodwill in the community.

2. Unlawful or improper conduct on CITY premises/vehicles or during working hours which adversely affects the employee’s ability to perform the job, fellow 141
employees, supervisors, CITY employees, or other CITY contractors/vendors, or adversely affects the CITY’s property, reputation, or goodwill in the community.

3. Restricting production or interfering with the performance of other employee(s) jobs, CITY employees, or other CITY contractors/vendors, or engaging or participating in any interruption of work or production.

4. Neglecting one’s own job, duties, and responsibilities, or refusing to perform work assigned.

5. Unauthorized possession and/or use of illegal narcotics, drugs, prescription medication, or alcohol in CITY owned vehicles, equipment, offices, or premises and/or reporting to work under the influence of same and/or while representing the CITY in an official capacity.

6. Falsifying any reports or records, including but not limited to personnel, employment application, absence, sickness, and production records.

7. Bringing or keeping firearms in or on CITY properties, facilities, and buildings or carrying a firearm on one’s person while on duty with or without a valid Concealed Carry Permit.

8. Falsely stating or making false claims of injury.

9. Violating any safety rule, practice, or engaging in any conduct which tends to create a safety hazard, or failure to comply with OSHA safety standards and/or CITY or CONTRACTOR safety policies.

10.Theft or removing from the premises, without authorization, CITY property, equipment, supplies, records, or any other material.

11.Fighting and/or engaging in acts of workplace violence or threats, whether direct or implied.

12.Abuse or destruction of CITY property, tools, vehicles, or equipment.

13.Misappropriation or damage of public property or waste of public funds or property through negligent or willful misconduct.

14.Failure to pay court recognized debts or failure to make reasonable provisions for payment when this failure adversely affects the employment situation.

15.Sexual harassment, harassment, discrimination, or retaliation of any employee, applicant, contractor, vendor, or customer.

16.Insubordination or insulting or demeaning the authority of a supervisor or manager; failure to cooperate with employee’s supervisor and/or fellow employees.

17.Inappropriate or unauthorized use of CITY resources, including but not limited to tools and equipment, materials and supplies, vehicles, facilities, work time and information technologies.

18.Willful or negligent disclosure of any health or medical information of another; proprietary information; confidential information of the CITY, its employees, customers, or vendors; or information not subject to public disclosure, except in the ordinary conduct of the employee’s work assignment or when the disclosure is required by law.

19.Any conduct that impairs, disrupts, or causes discredit to the CITY, the employee’s CITY employment, to the public service or another employee’s employment.

20.Willful or negligent disobedience of, or any action inconsistent with, any law, ordinance, CITY policy, departmental regulation, or superior’s lawful order. 142
GDR 2.6.3 Uniforms
Employees shall not wear uniforms while off duty, except as employees are traveling to and from the workplace. CONTRACTOR’s employees shall always be in uniform while in service or otherwise on duty. Uniforms shall be provided by CONTRACTOR to its employees. The design, type, and logo of the uniforms shall be subject to CITY approval.

The VT logo shall be displayed prominently on the uniform. CONTRATOR’s logos are allowed on the uniform. However, CONTRACTOR’s logo shall be displayed secondarily to VT logos in respect to size and area. CONTRACTOR’s logo placement shall be approved by CITY. SEKI and V-LINE driver uniforms shall be distinct from uniforms used for other VT services and shall be subject to CITY approval.

CONTRACTOR’s employees shall wear name tags that clearly display their names and are visible on the outer most clothing while performing their duties. Footwear must either be black or brown and weather and terrain appropriate (Ex: non-slip shoes, boots, hiking shoes), that are professional in appearance. Tennis shoes are not allowed. Employees shall always be neatly groomed and dressed in uniform while on duty except during special theme-oriented days designated by CONTRACTOR and approved by CITY.

The CONTRACTOR is responsible for ensuring that maintenance personnel have the proper work clothes, shoes, goggles, safety glasses, personal protective equipment (PPE), etc. to ensure the safety and professionalism of its employees.

The Transit Manager or appointed staff will monitor that all CONTRACTOR’s employees are in appropriate uniform. Uniform non-compliance will result in a penalty. Any findings of non-compliance with CITY approved uniform/attire will result in a penalty.

GDR 2.6.4 Appearance

1. Slacks - Pants must be dark colored, clean, pressed and with no visible wear areas.

2. Collared Shirt - Shirts must be one solid color, clean, pressed, and with no visible wear areas. Shirts must always be tucked in. Rolled up sleeves are not allowed.

3. Shoes and Socks - All footwear must be conservatively styled, hard soled, with closed toe and heel. Heel heights or shoe design must not impact the safe operation of the vehicle. When wearing boots, the trouser legs must always remain outside the boot. Shoes must be shined.

4. Black Belt - All belts must be conservative in style. Belt buckles must be conservative in both style and size. Belt buckles with any design and suspenders are not allowed.

5. Name Badge - Name badge should always be displayed and visible on the right side of the outer most garment.

6. Hair - Hair shall be clean and well groomed. For safety reasons, hair must not hang over the eyes or otherwise impair vision. Hair may be placed in a braid, ponytail, or hair clips; however, hair clips must be conservative in size and professional in style. Bandanas are not permitted.
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7. Facial Hair - Mustaches, Beards, and Sideburns must always be neatly trimmed and well groomed.

8. Fingernails - Fingernails must be neatly trimmed and must not impact the operator’s ability to operate the bus safely and perform other tasks as required.

9. Jewelry - Jewelry must be appropriate for the workplace.

10.Hats and Head Coverings - Hats shall not be permitted, except for Sequoia Shuttle or Religious head coverings, unless authorized only by the CITY. CITY shall approve hats and visors for any special theme-oriented days designated by CONTRACTOR or CITY.

11.Watches - Operators are required to have a reliable and accurate timepiece in their possession while on duty.

12.Sweaters/Jackets - Employees may wear a unisex pullover sweater vest, zipper vest, zipper sweater, jacket that must be black, grey, or blue in color with a VT logo/patch approved by CITY. No hooded sweatshirts or “hoodies” are permitted.

13.Tattoos - Visible tattoos must not be offensive in nature (i.e.: drug, sexually explicit, violent graphics, gang related, etc.).

14.Facial Coverings/Masks - Employees may wear personal cloth face masks with plain design. Masks may not contain any logos other than VT logo, political, sensitive, offensive, or controversial images.

GDR 2.7 Safety Program
CONTRACTOR shall assume full responsibility for assuring the safety of passengers, administration, and operational personnel. CONTRACTOR shall ensure that all of CITY’s vehicles and equipment are maintained at the highest possible level throughout the term of this AGREEMENT. CONTRACTOR shall comply with all applicable California Highway Patrol and OSHA requirements.

CONTRACTOR shall develop, implement, and maintain in full compliance with California Law (SB198) a formal safety illness and prevention program including periodic safety meetings, participation in safety organizations, safety incentives offered by CONTRACTOR to drivers and other employees, and participation in risk management activities under the auspices of CONTRACTOR’s insurance carrier or other organization.

CONTRACTOR shall provide a copy of the said Safety Program, including evidence of compliance with SB198, and subsequent program update to CITY.

CONTRACTOR shall participate in the State of California Department of Motor Vehicles “Employer Pull Program” for appropriate monitoring of employee driver license activity.

CONTRACTOR will require all drivers, control room personnel, vehicle maintenance mechanics, and supervisors to participate in the safety program. The CONTRACTOR shall ensure that regular and continuous formal safety instruction for all personnel assigned to perform any activities under this AGREEMENT is provided and shall require them to attend regularly scheduled safety meetings at least four (4) times per year. CITY should be notified of date, time, and place of these meetings and may attend the meetings if they so choose.
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CONTRACTOR shall participate in periodic emergency readiness training and drills, at the direction of CITY.

GDR 2.7.1 Public Transportation Agency Safety Plan (PTASP) CONTRACTOR shall be responsible for implementing requirements as set forth in the CITY’s Public Transportation Agency Safety Plan (PTASP), Exhibit G. These requirements include but are not limited to the following:
• Participate in annual review and updates to the PTASP. • Assist in collecting data to monitor and revise Safety Performance Targets. • Communicate the Safety Management Policy to new CONTRACTOR employees. • Ensure that CONTRACTOR employees participate in the Employee Safety Reporting Program.
• Participate in Safety Risk Management, including safety hazard identification, safety risk assessment, and safety risk mitigation.
• Encourage Safety Communication and safety culture.
• Conduct ongoing training for staff to ensure competencies and compliance with PTASP.
• Form a safety committee per the CITY’s PTASP and hold monthly safety committee meetings.

GDR 2.8 Books, Records, and Reports
CONTRACTOR shall maintain all books, records, documents, accounting ledgers, and similar materials relating to work performed for CITY under this AGREEMENT on file for at least three (3) years following the date of final payment to the CONTRACTOR by CITY.

Any duly authorized representative(s) of CITY shall have access to such records for the purpose of inspection, audit, and copying. CONTRACTOR shall provide proper facilities to CITY representative(s) for such access and inspection. Further, any duly authorized representative(s) of CITY shall be permitted to observe and inspect any or all of CONTRACTOR’s facilities and activities for the purposes of evaluating and judging the nature and extent of CONTRACTOR’s compliance with the provisions of the AGREEMENT. In such instances, CITY’s representative(s) shall not interfere with or disrupt such activities.

CONTRACTOR shall collect, record, and report to the CITY on a quarterly basis all accounting data for the VT operation in accordance with Level C of the Uniform Financial and Reporting Elements (FARE) as required under Section 15 of the Federal Transit Act, and Section 99243 of the California Public Utilities Code, as each of the foregoing are now in force or may hereafter be amended. All worksheets and detailed information used to prepare these reports shall be available to CITY within one month after the close of the applicable quarter.
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CONTRACTOR shall submit operating data and related information to the specification and satisfaction of the CITY. As CITY’s needs for data change from time to time, CONTRACTOR shall assist CITY in implementing revised data collection procedures and methods. CONTRACTOR shall collect, record, and report all operational data required by the CITY in a format approved by the CITY. CONTRACTOR shall be responsible for accurately completing any forms or requested reports developed by CONTRACTOR and approved by CITY at the time interval indicated. One original copy of each form shall be provided to CITY. CONTRACTOR shall duplicate forms as necessary for completion and submittal to CITY.

All Reports shall be regarded as supporting documentation of CONTRACTOR’s invoice for payment and shall be submitted on a timely basis. The data, details, summary, and format of all reports provided by CONTRACTOR shall be approved by the CITY. This data provided by CONTRACTOR should be accurate and free of errors. Any errors found within the reporting must be corrected within two (2) days and will result in a penalty. Failure to submit the required reports on time as stated hereinbelow will result in a penalty.

GDR 2.8.1 Daily Reports
Daily reports shall be forwarded to CITY by 10:00 a.m. of the following business day, unless otherwise specified below or by CITY in writing. The following reports shall be submitted to CITY daily:
• Reports requested by CITY.
• Greenline coverage reports.
• Farebox cash count reconciliation reports shall be e-mailed to CITY. • Daily delay log indicating vehicles running more than ten (10) minutes late including the reason for performance and resolution. CITY shall receive an updated log when requested, but no less than daily.
• Daily service status logs indicating bus number, run number, and driver name each morning by 8:00 a.m. and afternoon by 1:00 p.m. Any updates after the morning or afternoon report shall be communicated to CITY staff as soon as possible.

GDR 2.8.2 Weekly Reports
Weekly reports shall be forwarded to CITY by 10:00 a.m. Tuesday of the following week.

The following reports shall be submitted to CITY on a weekly basis:
• Original Dispatch log for all services.
• Fixed Routes schedule adherence reports (time checks) • NTD surveys – which consist of the recording and summation of passenger activity. • Incident report per NTD
• Written response to comments and complaints log
GDR 2.8.3 Monthly Reports and Invoices
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The following reports shall be submitted to CITY on a Monthly basis by the 10th of each month. The following reports shall be submitted to CITY monthly:
• Schedule adherence reports will include a separate summary of on-time performance for revenue services.
• Invoice for services provided.
• Fluids and fuel consumption report by vehicle.
• Hours and mileage report by route/service and by vehicle, including revenue hours/miles, non-revenue hours/miles, total vehicle service hours/miles, training hours/miles, yard hours/miles, and maintenance hours/miles. • Mechanical defects during revenue and non-revenue service • Body damage by vehicle
• Maintenance report by vehicle including repairs and preventative maintenance. • Facility Cleanliness Report
• Passenger mile sampling data in accordance with a method approved by the FTA for NTD reporting purposes.
• DAR After Hours
• DAR Denials
• DAR Cancellations
• DAR No Shows
• Fixed-Route Camera System Health Check
• Staff Turnover
• Organization Chart (If any changes from previously submitted chart) • Contractor Complaint Log
• Drug and Alcohol Report
• Accident/Incident Report
• Safety Meeting Agenda and minutes
• Farebox Service Call Log
• Road Call History Report
• Shelter Cleaning Report
• Bus Wash Log
• Body Damage by Vehicle Report
• Monthly Maintenance Report
• Mileage Report
• Farebox Trim Card Count
• Fixed-Route Dispatch Logs
• ADA Complaints
• Training Miles Report
• Diesel Fuel Usage Log
GDR 2.8.4 Semi-Annual Reports
The following reports shall be submitted to CITY on a Semi-Annual basis by the 10th of July for the period of January 1
st to June 30th and the 10th of January for the period of July 1 st to December 31st. The following reports shall be submitted to CITY semi-annually:
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• Complete Fleet Vehicle List
• Vehicle Lifetime Mileage Report
• Vehicle Mileage Report
• Vehicle Fuel and Lubricants Consumption Report by Vehicle • Average Miles per Gallon Report by Vehicle Type
• Cost per Miles Report by Vehicle Type
• Vehicle Maintenance Cost Report
• Total Road Calls Report by Service Type
• Miles Between Road Calls Report by Service Type
• Major Component replacement or Overhaul Report
• A summary of maintenance trends that identifies the steps taken or recommendations to reduce such problems and failures.

GDR 2.8.5 NTD Service Data Reporting
The following reports shall be submitted to CITY monthly by the 10th of each month:
• Average vehicles in operations per weekday, Saturday, and Sunday by route and service type
• Total Actual Vehicle miles and Revenue miles by route and service type. • Average Vehicle miles and Revenue miles by route and service type by Weekday, Saturday, Sunday, and total.
• Total Actual Vehicle hours and Revenue hours by route and service type. • Average Vehicle hours and Revenue hours by route and service type by Weekday, Saturday, Sunday, and total.
• Total Deadhead hours and miles (only report deadhead as defined by NTD) by route and service type.
• Average Deadhead hours and miles (only report deadhead as defined by NTD) by route and service type by Weekday, Saturday, and Sunday, and total. • Average Deadhead Speed (only report deadhead as defined by NTD) by route and service type by Weekday, Saturday, and Sunday, total.
• Total Scheduled Vehicle Revenue hours and miles (only report deadhead as defined by NTD) by route and service type.
• Average Scheduled Vehicle Revenue hours and miles (only report deadhead as defined by NTD) by route and service type by Weekday, Saturday, and Sunday, and total.
• Directional Route Miles
The operations data shall be collected and compiled daily, weekly, monthly, quarterly, and annually; and shall provide reports according to the individual routes, modes, and total system. Individual totals shall be provided for peak-hour services, weekdays, Saturdays, and Sundays.
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GDR 2.8.6 Regulatory Information and Reporting
CONTRACTOR shall be responsible for providing CITY with all required information necessary to comply with federal, state, and local regulatory requirements related to VT operations. This includes, but is not limited to, information and technical data for submittal to the FTA, California Air Resources Board (CARB), Environmental Protection Agency (EPA), and Caltrans, National Transit Database (NTD), etc.

GDR 2.9 VT Transit Advertising Program
CONTRACTOR shall make vehicles available as spare fleet exists or availability outside of service hours to VT’s advertisement contractor for bus advertisement placement, removal, and repairs. The CONTRACTOR shall also make available the vehicles at a remote location for VT’s advertisement contract upon request in an effort to speed up the down time.

GDR 2.10 System Promotion
CONTRACTOR shall not be responsible for creating any advertising or promotional content on behalf of VT. CONTRACTOR shall, however, cooperate with CITY in any such activities initiated by the CITY by making available needed equipment, facilities, and personnel at no cost or expense to CITY. CONTRACTOR also shall dispense VT informational publications, respond to patron requests for information, act as a liaison and provider of information to community agencies and groups, and do all other things to assist and support CITY’s advertising and public information efforts.

GDR 2.11 System Recommendations
CONTRACTOR shall continually monitor VT operations, facilities, and equipment; and shall, from time-to-time and as warranted, advise CITY and make recommendations based upon observed deficiencies and needed improvements. CITY shall retain all authority to make determinations and to take action on such recommendations.

GDR 2.12 Emergencies and Natural Disasters
In the event of an emergency or natural disaster and to the extent CITY requires, CONTRACTOR shall make available, to the maximum extent possible, transportation and communication services, personnel, and facilities to assist CITY in such events.

CONTRACTOR shall be relieved of the obligation to fulfill the duties and responsibilities to operate VT herein. CONTRACTOR shall be entitled to be paid reasonable compensation for providing such emergency services and facilities, however, the amount of such compensation and time of its payment shall be mutually agreed upon by CONTRACTOR and CITY following the conclusion of the emergency or disaster. In the event the CONTRACTOR is unable to provide a sufficient number of properly licensed personnel to operate vehicles, CITY may elect to provide alternative properly licensed vehicle operators. If the CITY elects to provide its own operators during an emergency or 149
natural disaster, the CITY shall indemnify the CONTRACTTOR of any and all liability of the vehicles during the event. If the CITY orders the CONTRACTOR to perform a task, outside of normal service under an Emergency or Natural Disaster situation, and a vehicle experiences any damage, the CITY will assume all cost except in the event of abuse or neglect by the CONTRACTOR, its employees, or subcontractor.

GDR 2.13 Pass-Through Purchases
At times, the procurement of goods and services may be expedited if the CONTRACTOR pursues them directly and authorized by CITY. This is known in the industry as a passthrough purchase. Unless identified by CITY, the CONTRACTOR shall provide no less than three quotes for purchases above two thousand four hundred and ninety-nine dollars ($2,499). Pass-through purchases shall be approved by the CITY prior to procuring the goods or service. The CITY may deny any pass-through purchase request if there is evidence that the expenses are due to improper maintenance, neglect, negligence, accident by CONTRACTOR or its employees or subcontractor, or misuse. Back-up materials substantiating such purchase must be provided in the memo request and in the monthly invoice.

GDR 2.14 Union Relations
CONTRACTOR shall be responsible for all issues related to Union(s) vested in this contract. However, the GM shall keep CITY informed of issues that might or will affect the public transit system.

GDR 2.14.1 Strike, Work Stoppage, or Halt of Any Services In the event of an employee strike, work stoppage, or other employee caused service halts or reduction in service, CONTRACTOR shall only be paid for services provided based on the service rates provided in this AGREEMENT. If all operational services are halted due to an employee strike or work stoppage, but maintenance continues to perform repairs, CONTRACTOR shall provide a shop rate and the CITY shall pay for labor of actual repair hours and parts for each repair and service performed at the provided shop rate during the strike or work stoppage. The shop rate shall exclude any and all costs associated with fixed monthly fees and those collected if limited service was provided during the strike or work stoppage. The total maintenance charged shall exclude those charged for any operational service performed during the strike or work stoppage.

GDR 2.15 Environmentally Friendly/Recycling Program
CONTRACTOR shall implement, maintain, and encourage a recycling program for their employees. CONTRACTOR will implement measures to reduce paper trash. Revenues derived from such Recycling Program must be used for the benefit of CONTRACTOR’s onsite staff employees.

GDR 2.16 Penalties & Incentives
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CONTRACTOR acknowledges the difficulty in precisely defining the damages to CITY and acknowledges and agrees that the defined amount of penalties is a reasonable approximation thereof for CITY’S potential losses related to useful life of vehicles, additional performance oversight, responding to customer concerns elevated within the protocols established herein and otherwise.

Performance Standards shall be jointly evaluated at the beginning of each Contract year and may be adjusted by written agreement with the CITY adjusted to conform to the annual goals of CITY. Any update to the Performance Standards shall be agreed upon no later than 30 days prior to the start of each contract year.

Penalties shall not be assessed for failure to meet Performance Standards if they are judged to be the result of events that are outside the control of the CONTRACTOR.

The assessment of Penalties as provided under this AGREEMENT shall in no way whatsoever relieve the Proposer of its obligations to provide the Services required by the terms of this AGREEMENT. Assessment of Penalties for any violation(s) on one or more occasions does not constitute a waiver of CITY to terminate the AGREEMENT for any violations on any other occasions. Remedies described in this paragraph and in the Termination of Agreement for Default clause shall be cumulative and not alternative.

Performance Incentives are difficult to precisely define the benefit to the CITY. The CITY and CONTRACTOR acknowledges and agrees that the defined amount of Incentive is a reasonable amount thereof for the CONTRACTOR’s potential expenses related to the additional performance oversight to ensure the performance and customer service of VT.

All incentives awarded to CONTRACTOR by CITY shall remain locally and used to pay for CONTRACTOR’s employee appreciation event, treats, gifts, and other items or services provided to the employees. Incentives shall be paid on a request/reimbursement basis.

The CONTRACTOR shall submit a description and quote for what the money will be spent on and shall be approved by the CITY prior to payment being issued. The CITY will keep track of the total incentives owed to the CONTRACTOR and will provide a quarterly balance report of the Incentive account. The Incentive account will roll over from quarter to quarter and year to year but shall not be paid out at the expiration or termination of the contract. The CONTRACTOR shall submit their plan on how they will inform their employees of the Incentive Program and a schedule of their program (i.e. monthly or quarterly events, treats, gifts, …). The CITY reserves the right to approve and deny any expenditures of the Incentive money.

All penalties and incentives are listed in Exhibit M. The CITY shall adjust invoice amounts paid to reflect any Penalties assessed to the CONTRACTOR each quarter. The CITY shall have thirty (30) calendar days from the quarter close date to provide penalties and incentive report to the CONTRACTOR and penalty adjustments may be made to the invoice of the following month after the quart close date. Performance incentives shall be capped at 1.5% of total Revenue Service Hour payments annually. 151
SECTION 3 – CONTRACTOR’S OPERATIONS DUTIES AND RESPONSIBILITIES CONTRACTOR shall perform the duties and accept the responsibilities set forth below in connection with its operation of VT. CONTRACTOR shall perform all terms and conditions included in CONTRACTOR’s Operations and Maintenance Service Proposal, which is attached to the AGREEMENT as Exhibit H and is incorporated therein by this reference whether or not specifically stated in this Scope of Work. CONTRACTOR’s proposal was relied upon by CITY in entering into the AGREEMENT and CITY expects CONTRACTOR to fully perform all promises made therein.

The omission of a duty or responsibility herein shall not relieve CONTRACTOR of its obligation to perform such duty or accept such responsibility, so long as it is usual, customary, and generally accepted within the public transportation industry as being an integral element of operating a fixed route and dial-a-ride public transportation system of a kind and character such as VT. In the event of a discrepancy between CONTRACTOR’s proposal and this scope of work, the more inclusive of the two documents shall prevail.

The CONTRACTOR shall be capable of managing the daily operation of dispatching and scheduling of all service operations; including utilization of technology and software to efficiently manage the daily demand of all ridership to meet “best in practice” in the following categories:
• On Time Performance
• Vehicle Operational Cost per Mile
• Vehicle Operational Cost per Hour
• Vehicle Breakdowns per 100,000 miles
• Vehicle Utilization per Route
• Load Factor - per Mile
• Load Factor - per Hour
ODR 3.1 General
CONTRACTOR shall provide the necessary management, technical, and operating services for the operation of fixed-route, Dial-A-Ride, V-LINE, Sequoia Shuttle, and the LOOP bus services, and microtransit, if implemented by the CITY during the term of this AGREEMENT, as specified in the RFP and CONTRACTOR’s proposal.

CONTRACTOR shall assist and cooperate with CITY in meeting the objectives of providing quality transportation services. CONTRACTOR shall perform close liaison activities, coordination, and cooperation with CITY on matters related to operations, monitoring, reporting, and service performance measurements.

All facilities, equipment, and services required in the operation and management of VT shall be furnished by CONTRACTOR unless specifically identified to be furnished by CITY. 152
VT has a distinctive public image that must be emphasized by all of CONTRACTOR’s employees and designees, that involves: public relations skills, information and marketing announcements, and driver’s uniforms. In consideration of this distinctive public image, CITY reserves the right to approve driver(s) selection for all services, regardless of CONTRACTOR’s usual shift-bidding process. However, CITY shall not require CONTRACTOR to violate the terms of its labor agreement with the collective bargaining agent for CONTRACTOR’s employees.

ODR 3.2 Provision of Transit Facilities
ODR 3.2.1 Visalia Transit Center – 425 East Oak Ave., Ste. 301, Visalia, California 93291
CONTRACTOR shall be allowed to use this facility to the extent permitted by CITY under this AGREEMENT.

ODR 3.2.2 Operations and Maintenance Facility – 525 North Cain Street, Visalia, California 93292
CONTRACTOR shall utilize this facility for managing VT operations and vehicle maintenance during the term of this AGREEMENT, including exercised option years. (CONTRACTOR shall utilize operations and vehicle maintenance facilities located in Sequoia and Kings Canyon National Park, herein “Park”, for SEKI services, as referenced herein). The CONTRACTOR shall be responsible for all paper products and supplies, some office equipment, facsimile, and copy machines. In the future, the CONTRACTOR may occupy a second dispatch office located at the Transit Center, and internet & connections will be provided by the CITY. CONTRACTOR shall ensure the CITY provided phones are available for official contract business. A phone shall be provided by the CONTRACTOR for communicating with operators. All internet access outside of the dispatch office is to be provided by the CONTRACTOR.

All furnishings, all non-computer equipment, and all supplies in connection with the facility(ies) are the responsibility of the CONTRACTOR. If any damage occurs to the facility(ies), furnishings or equipment supplied by CITY, the CONTRACTOR shall replace the damaged item(s) with comparable or better level of facilities or equipment.

CITY facilities may be subject to additional cleanliness and sterilization mandated by the local, state, and federal agencies. It is the CONTRACTOR’s responsibility to adhere to all local, state, and federal sterilization mandates and shall adhere to the severest of these guidelines.

ODR 3.2.3 Term of Occupying Transit Operations and Maintenance Premises The term of CONTRACTOR’S use of the Operations and Maintenance Facility shall be for a period consistent with the AGREEMENT, including exercised option terms. 153
ODR 3.2.4 Care and Maintenance of Premises
CONTRACTOR acknowledges that the premises are in good order and repair, unless otherwise indicated herein. CONTRACTOR shall, at its own expense and always maintain the premises in good and safe condition, including electrical wiring, plumbing, and heating installations and any other systems or equipment upon the premises, and shall surrender the same at termination hereof, in as good a condition as received, normal wear and tear excepted. CONTRACTOR shall be responsible for all repairs required of the facility. CONTRACTOR is responsible for making CITY aware of any necessary repairs at the leased facility within 24 hours, and CITY shall review and approve repairs prior to repairs being made by the CONTRACTOR. (CONTRACTOR shall secure all necessary plans and/or permits for repairs, if required by CITY). CONTRACTOR, not the CITY, is responsible for damages resulting from negligence or willful misconduct by the CONTRACTOR, or by the CONTRATOR’s agents or employees.

The CONTRACTOR shall at minimum comply with all local, state, and federal safety and environmental requirements. The CONTRACTOR shall also make provision for:

1. The maintenance of the facility and parking areas in a clean and orderly condition that is free of litter, debris, oil, and fluid stains, etc.

2. The maintenance of all shop equipment, including lifts and vehicle wash.

3. The maintenance of oil & water separators and other environmental compliance equipment.

4. Pest Management

5. Building Security

6. Hazardous Waste

7. The cleaning and maintenance of administrative areas and employee break rooms and locker rooms.

8. Employee amenities (refrigerators, water fountains, coolers, coffee machine, microwave)

9. Biohazards
The CONTRACTOR shall store, monitor, and dispose of all hazardous waste in accordance with all EPA, state, county, and local regulations. The CONTRACTOR shall be properly registered and file and retain all manifests in accordance with EPA regulations.

The CONTRACTOR shall comply with 29CFR Part 1910.1030, Blood borne Pathogens.

Biohazards are as defined in OSHA 29CFR Part 1910.1030. In addition to biohazard cleanup, Concessionaire shall implement plans and procedures to address potential pandemics in accordance with federal guidelines for mass transit systems: Pandemic Influenza–Preparedness, Response, and Recovery–Guide for Critical Infrastructure and Key Resources, Annex: Mass Transit Subsector Pandemic Guideline; and OSHA guidance: Guidance for Preparing Workplaces for an Influenza Pandemic.

ODR 3.2.5 Alterations and Additions
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CONTRACTOR shall not, without CITY’s prior written consent make any alterations, improvements, additions, or utility installations, in, on, or about the premises. As used herein, “utility installations” shall mean carpeting, window coverings, air lines, power panels, lighting fixtures, air conditioning, plumbing, heating, and fencing. CITY may require that CONTRACTOR remove any or all the said alterations, improvements, additions, or utility installations at the expiration of the term of the lease and restore the premises to its prior condition.

ODR 3.2.6 Ordinances and Statutes
CONTRACTOR shall comply with all statutes, ordinances, and requirements of all municipal, local, state, and federal authorities now in force or which may hereafter be in forced, pertaining to the premises, occasioned by, or affecting the use thereof by CONTRACTOR.

ODR 3.2.7 Entry and Inspection
CONTRACTOR shall permit CITY or CITY’s agents to enter upon the premises at any time for the purposes of inspecting the same.

The CONTRACTOR shall conduct a self-inspection on safety, security, and emergency preparedness on a semi-annual basis. The CONTRACTOR shall also participate in periodic CITY audits and monitoring. These audits/monitoring will be based upon Federal, State, and local programs and guidelines, internal/external audit results, CITY’S System Security and Emergency Preparedness Plan, Emergency Action Plan, OSHA, Public Transportation Agency Safety Plan (PTASP) and CITY established policies and procedures. The CITY may conduct site visits of the Facilities at any time during the Contract Term for purposes of inspections, audits, and monitoring. The CONTRACTOR shall make available all records, files, logs, and associated documentation to the CITY’S designated representatives as requested. The CONTRACTOR shall also assist the CITY during any local, State, or Federal audits.

ODR 3.2.8 Destruction of Premises
The CONTRACTOR, not the CITY, is responsible for damages resulting from negligence or willful misconduct by the CONTRACTOR, or by the CONTRACTOR’s agents, employees, or invitees. If CITY shall not elect to make such repairs which cannot be made within sixty (60) days, this lease may be terminated at the option of either party.

ODR 3.2.9 Lease of Operations and Maintenance Facility for Other Contract Services
In the event CONTRACTOR proposes to utilize a portion of the Operations and Maintenance Facility, located at 525 North Cain Street, Visalia, California, for operation of other contracted services outside the service area of CITY, CONTRACTOR shall request prior authorization from CITY. Upon authorization from CITY, CITY shall determine lease 155
payments based on square footage proposed to be utilized by CONTRACTOR and/or other criteria as deemed necessary by CITY. CITY shall amend the current AGREEMENT with CONTRACTOR to reflect such lease usage and annual payments.

ODR 3.2.10 Use of Operations and Maintenance Facility for Other Contract Services
CONTRACTOR’s occupancy and use of Transit Operations and Maintenance premises for other contract services shall be limited to bus parking, dispatch, maintenance, and repair and washing of buses and for no other purpose. Activities performed for other contract services shall in no way interfere with or cause disruption of operations and maintenance of VT services at any time. All requirements pertaining to the use of CITY’s Operations and Maintenance Facility, as referenced herein, shall apply to the lease of said premises by CONTRACTOR for other contract services. CONTRACTOR’S use of the Operations and Maintenance Facility shall remain in effect only so long as the AGREEMENT and/or any successor agreements remain in effect. CONTRACTOR is responsible for maintaining and insuring everything listed in Exhibit E.

ODR 3.2.11 Lease Payment of Operations and Maintenance Facility for Other Contract Services
CONTRACTOR shall pay the annual lease amount for other contract services, as determined by CITY, in equal installments in advance of the first day of each month. Lease payments for subsequent annual periods shall be determined consistent with the Consumer Price Index (CPI) formula, as described in the AGREEMENT. All payments shall be made to CITY at 425 E. Oak Street, Visalia, California 93291, or a credit can be applied to CONTRACTOR’s monthly billing for services performed under the AGREEMENT.

ODR 3.2.12 CONTRACTOR’s Right to Terminate Operations and Maintenance Facility Lease
For the entire term of the facility lease, CONTRACTOR shall not have the right to terminate this lease, for any reason.

ODR 3.3 Buses and Equipment
Vehicles not affecting revenue service may be used by CONTRACTOR for training purposes for Visalia Transit Division employees only with prior approval from the CITY. All operated miles shall be considered non-revenue service hours. Those hours shall be tracked and submitted monthly.

ODR 3.4 Fuel
The purchase of such fuels by CONTRACTOR from a vendor shall utilize a cardlock system, approved by CITY, which accurately records all fueling purchases to allow CITY 156
to reconcile all fuel transactions by date and vehicle number. As fuel is supplied by CITY, the CONTRACTOR shall fuel VT vehicles at such location(s) and in such manner as CITY may direct. CONTRACTOR and all its employees shall adhere to any and all operating, administrative, and accounting procedures required by CITY in connection with all fueling operations. It is the CONTRACTOR’s responsibility to pay for fuel for support vehicles (i.e.:

Maintenance trucks, road supervisor vehicles, and shuttle vehicles for drivers at shift change).

If fuel is supplied by CITY, the CONTRACTOR shall fuel CITY vehicles at such location(s) and in such manner as CITY may direct. CONTRACTOR and all its employees shall adhere to any and all operating, administrative, and accounting procedures required by CITY in connection with all fueling operations. If, during this AGREEMENT, CITY instructs CONTRACTOR to use different fueling facilities which increases or decreases the amount of labor or deadhead hours required to perform the fueling function, CITY and CONTRACTOR agree to negotiate an equitable adjustment (increase or decrease) to CONTRACTOR’s rates herein to reflect such change in cost. CONTRACTOR shall provide measures to ensure fuel usage is only for use related to providing the public transit system and not for personal use.

CONTRACTOR shall be responsible, on behalf of CITY for its VT operation, to attempt to obtain State and federal tax exemptions applicable to the purchase and consumption of fuel for use in public transit vehicles. In this regard, CONTRACTOR shall obtain required permits and administer fuel transactions in a manner which fully complies with all applicable state and federal requirements.

CONTRACTOR shall maintain accurate records of all fuel utilized for fueling VT vehicles.

CONTRACTOR shall provide a monthly report to CITY detailing gallons dispensed and miles per gallon for each VT vehicle for the previous month and for the year to date.

ODR 3.5 Schedules, Passes, Tickets
CONTRACTOR shall distribute and disseminate all schedules, passes, tickets, and like materials required by VT operations in accordance with the provisions of the AGREEMENT and any directions supplemental thereto provided by CITY.

ODR 3.6 Radio Communications Systems
CONTRACTOR shall use the radio communication system provided to it by CITY solely for the purpose of providing radio communications between its dispatch center or supervisors and VT vehicles in connection with VT operations. Radios are to be always kept in proper operating condition. CONTRACTOR shall comply with all applicable federal statutes and regulations in connection with such use.

ODR 3.7 Telephone System
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CONTRACTOR shall use the CITY telephone system which is dedicated exclusively to the reception of incoming calls from VT, V-LINE, and Sequoia Shuttle patrons for the purposes of requesting service information and Dial-A-Ride service or reservations.

Telephone lines are currently in use for such purposes and are installed at CITY provided operations and maintenance facility. CONTRACTOR shall report any unusual or required maintenance problems to CITY Transit Manager or their designee within 24 hours.

CONTRACTOR shall credit CITY monthly for telephone expenses paid by CITY for telephone utilized by CONTRACTOR for administration of services.

CITY shall provide and CONTRACTOR shall use the telephone system of the SEKI office located in the Sequoia National Park.

ODR 3.8 On-Board Surveillance Systems
Each CITY vehicle is equipped with surveillance cameras that capture both interior and exterior scenes. The footage is recorded onto hot swappable hard drives via REI model DVRs, located in each vehicle’s electronics cabinet. The CITY also has several spare hard drives for use in vehicles when footage is being pulled.

CONTRACTOR shall ensure surveillance systems utilized on VT buses, including an onboard video surveillance system (REI Armor) and Drive Cam, provided by CONTRACTOR (optional), system is properly utilized. CONTRACTOR shall test the functionality of fleetwide on-board surveillance systems monthly.

CONTRACTOR shall provide all videos to CITY when requested by CITY, including any Drive Cam video if CONTROCTOR opts to use on any VT vehicles.

ODR 3.8.1 CITY’s Provided On-Board Video Surveillance System In the event a vehicle is determined to be missing a hard drive while in revenue service, the CITY shall result in a penalty. CONTRACTOR shall regularly maintain and repair all components of the on-board surveillance system. CONTRACTOR shall report any unusual or required replacement issues to Transit Manager within 24 hours. CONTRACTOR shall use equipment provided to monitor the safety of the passengers, compliance of the drivers, and any other related purpose pertaining to the operation of VT. CONTRACTOR shall notify CITY of any safety or compliance related incidents identified.

The CONTRACTOR shall check and repair the results of monthly health checks of the fleet on-board video surveillance system. CONTRACTOR shall notify the Transit Manager within 24 hours of identifying malfunctioning equipment and repairs shall be scheduled as soon as possible, prior to returning the vehicle to service. CONTRACTOR shall review video footage while testing equipment and for other uses and immediately report any unusual activity to the CITY’s Transit Manager and to the proper authorities as necessary.

If the CITY requests on-board video, CONTRACTOR shall provide the CITY the footage.

All videos requested from CONTRACTOR by CITY shall include at minimum footage from 5-minutes before the time the event started till 5-minutes after the event ends. 158
All recordings are the sole property of the CITY and may not be disseminated without prior written authorization from the Transit Manager, with the exception that CONTRACTOR may copy, and use said recordings in the defense or potential defense in insurance claims or potential claims against CITY or CONTRACTOR after notification to CITY.

ODR 3.8.2 CONTRACTOR’s Provided On-Board Drive Cam System (Optional) CONTRACTOR shall ensure that saved events are downloaded and analyzed, and when indicated, take appropriate action. CONTRACTOR shall assign a risk score to drivers to improve driving behavior and assess liability in the event of any collisions.

ODR 3.9 Electronic Farebox & Farebox Systems
CONTRACTOR shall account for all revenues collected. CONTRACTOR shall report any unusual or required maintenance problems to Transit Manager within 24 hours.

CONTRACTOR shall utilize CITY’s farebox counting room located at the leased maintenance facility to drop farebox vaults and shall address all GFI Maintenance Report events/conditions. CONTRACTOR shall maintain the GFI computer in a clean, dust-free environment. CONTRACTOR shall always maintain all fareboxes and ensure that nonfunctioning and excessive misreads or misfeeds on fareboxes are repaired within 24 hours. CONTRACTOR shall be responsible for all maintenance, repairs, and updates of all fareboxes and other fare collection systems in our fleet and schedule regular preventative maintenance per the manufacturer’s recommendations to ensure the fare collection systems are functioning properly. If a farebox cannot be repaired within 24 hours, CONTRACTOR shall place the bus with the non-functioning farebox out of service and address the problem as soon as possible. CONTRACTOR shall inform CITY of any electronic fareboxes that remain out of service for over 48 hours. CONTRACTOR is expected to probe vehicles daily.

ODR 3.10 Intelligent Transportation Systems (ITS)
To the extent applicable, the CONTRACTOR agrees to conform to the National Intelligent Transportation System (ITS) Architecture and Standards as required by 23 U.S.C. Section 517(d), 23 U.S.C. Section 512 note, and 23 CFR Part 655 and 940, and follow the provisions of the FTA Notice, “FTA National ITS Architecture Policy on Transit projects,” 66 Fed. Reg. 1455 et seq., January 8, 2001, and any other implementing directives the FTA may issue at a later date, except to the extent the FTA determines otherwise in writing.

CONTRACTOR shall provide and maintain an ITS system for all services, excluding Sequoia Shuttle, that includes Computer Aided Dispatching (CAD), Automatic Vehicle Location (AVL), Automatic Passenger Counters (APC) for passenger boarding information, Automatic Voice Annunciation (AVA) system, on time performance reporting, and other key performance indicators (KPIs). The CITY’s fixed route and V-Line buses are all equipped with APC, CAD/AVL, AVA, and other ITS equipment that shall be reused if possible. The CITY’s paratransit, cutaway, fleet are equipped with CAD/AVL and other 159
ITS equipment that shall be reused if possible. CONTRACTOR shall always properly maintain functioning ITS equipment on board all buses to ensure optimum operations. The CONTRACTOR shall be responsible for maintaining the CAD, AVL, APC, and Automatic Passenger Announcement software, data, and hardware.

CONTRACTOR shall assist CITY in developing, maintaining, and updating route schedules in a format compatible with the CAD/AVL system. CONTRACTOR shall report and repair any unusual or required maintenance problems, including malfunctioning equipment, non-functioning equipment, failed devices or features to Transit Manager within 24 hours. It is expected if a vehicle CAD/AVL is not functioning, that the vehicle be placed out of revenue service until it can be repaired. CONTRACTOR shall use ITS equipment to monitor the vehicle location, drivers’ adherence to routes, safety of the drivers, drivers’ schedule performance, and any other related purposes pertaining to the operation of VT. CONTRACTOR shall notify CITY of any compliance related incidents identified.

CONTRACTOR shall provide CITY staff with training on fixed route ITS functionality including: Computer Aided Dispatch (CAD) system, Automatic Vehicle Location (AVL) system, route/block assignments, and report generation for all ITS system provided.

CONTRACTOR shall ensure that operators are properly logged into the correct Route, Run, trip, and vehicle associated with the scheduled work piece. Failure to log in to properly functioning equipment shall result in a penalty. As soon as a failure to log in is identified, log in should be requested of the operator, immediately and/or logged in by Dispatch.

ODR 3.10.1 CAD/AVL Requirements
CONTRACTOR shall provide a computer-assisted dispatch (CAD) system, automatic vehicle location (AVL) systems, related components, and support services. The purpose of this section is to define CITY’s minimum requirements for this portion of the project.

These basic specifications/concepts define the functional, performance, installation, integration, and project implementation requirements for the deployment of this portion of the project for CITY local fixed route, commuter bus, and ADA complementary paratransit services. CITY is seeking CONTRACTOR to deploy, and/or integrate, the following technologies on CITY vehicles, at the VT Dispatch location, and for Greenline staff. CITY desires a hosted solution that is accessible and will integrate and/or replace existing CITY systems. The CONTRACTOR shall be responsible for procuring, setting up, integrating, updating, and maintaining the CAD/AVL software.

ODR 3.10.1.1 Fixed Route & V-Line CAD/AVL System
• If required by the CAD/AVL software provider the CONTRACTOR selects, CONTRACTOR shall provide a commercially off-the-shelf Wi-Fi tablet (Samsung or Apple) or equivalent and GPS receiver, capable of connecting to the CITY 160
cellular network, to provide driver a digital manifest and vehicle monitoring from the computer-assisted dispatch (CAD) and automatic vehicle location (AVL) system. • If required by the CAD/AVL software provider the CONTRACTOR selects, CONTRACTOR shall provide and install a secure and powered tablet docking station, like HiNT Mounts Part # TS-405-PDS.
https://hintmounts.com/catalog/Tablet%20Shell/TS-405.php • CAD/AVL system shall provide vehicle and operator scheduling and service reporting.
• CAD/AVL system shall be capable of providing General Transit Feed Specification Real-Time (GTFS-RT) feed output.
• CAD/AVL system shall provide real-time detour and alert management. • CAD/AVL system shall be capable of providing and/or integrating GTFS-RT feed output into new or existing wayside systems at major bus stops and transit centers. • CAD/AVL system shall be capable of providing real-time passenger information via the CITY web site and a mobile application.
• CAD/AVL system shall be capable of Automatic Voice Annunciation (AVA) system integration.
• CAD/AVL system shall be capable of Automatic Passenger Counting (APC) system integration.
• CADAVL system shall be capable of providing a full range of reports including those required by the CITY and the National Transit Database (NTD) for the monthly, quarterly, and annual reporting.
• CONTRACTOR shall use open standard interfaces to all newly provided onboard equipment such as J1708, J1939, and ethernet.

ODR 3.10.1.2 ADA Paratransit CAD/AVL
• If required by the CAD/AVL software provider the CONTRACTOR selects, CONTRACTOR shall provide a commercially off-the-shelf Wi-Fi tablet (Samsung or Apple) or equivalent and GPS receiver, capable of connecting to the CITY cellular network, to provide driver a digital manifest and vehicle monitoring from the computer-assisted dispatch (CAD) and automatic vehicle location (AVL) system. • If required by the CAD/AVL software provider the CONTRACTOR selects, CONTRACTOR shall provide and install a secure and powered tablet docking station, like HiNT Mounts Part # TS-405-PDS.
https://hintmounts.com/catalog/Tablet%20Shell/TS-405.php • ADA paratransit CAD/AVL system shall be capable of tracking ADA certification milestone dates, information, and documentation of the passenger’s eligibility process.
• ADA paratransit CAD/AVL system shall be capable of providing a full range of passenger/client profile management.
• ADA paratransit CAD/AVL system shall be capable of providing a full range of ADA compliant trip reservation management.
• ADA paratransit CAD/AVL system shall be capable of providing a full range of computer assisted scheduling.
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• ADA paratransit CAD/AVL system shall be capable of providing a full range of passenger, management, and service.
• ADA paratransit CADAVL system shall be capable of providing a full range of reports including those required by the CITY and the National Transit Database (NTD) for the monthly, quarterly, and annual reporting. • ADA paratransit CAD/AVL system shall be capable of providing scheduling support and route assistance.

ODR 3.10.1.2.1 ADA Paratransit Software and Hardware
CONTRACTOR shall furnish trip reservation and scheduling software and associated hardware for ADA paratransit and Dial-A-Ride operations.

The CONTRACTOR’s system shall track and communicate reservations, dispatching, and scheduling. The objectives of this system are to:
• Allow service providers to enter and identify riders’ information, including their specific disability related mobility aids and special needs requirements. • Reduce time needed to receive and process individual trip requests. • Improve the scheduling of individual trip requests, maximize vehicle productivity, and minimize service cost within established service standards. • Provide direct communication between dispatch operations and drivers. • Streamline system operations/financial reports and invoice processing and validation.
• Enhance information database on registered users.
• Provide more timely data and comprehensive management information.

The software selected by the CONTRACTOR shall utilize a systematic and up-to-date method to schedule and transport passengers. The software shall be capable of accommodating both advance reservations and requests for immediate service and of integrating all demand for service into efficient vehicle tours which maximize productivity and assure service quality to levels prescribed in this Scope of Work. An up-to-date computer-assisted scheduling technique is required. Scheduling software should allow for proper reporting of, at a minimum, all requirements as outlined herein and by NTD.

CONTRACTOR shall maintain a complete record of the daily dispatch log and provide upto-the-minute information if requested by CITY. CONTRACTOR shall submit a copy of the dispatch log monthly to CITY along with the monthly invoice.

CONTRACTOR shall be responsible for maintaining a data communication line for the purpose of receiving information using a computer terminal, printer and modem provided and maintained by CONTRACTOR.

CONTRACTOR will train and provide refresher training when necessary to all staff, including CITY staff, in positions to use or supervise the use of the software and related devices.
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ODR 3.11 Street Furnishings
CONTRACTOR and its employees shall cooperate with CITY by advising it of all trees along all VT routes and stops so as to preclude damaging VT vehicles by reason of lowhanging trees and branches conditions observed during VT operations. CONTRACTOR shall aid in the cleanliness of bus stops and perform regular and requested trash removal from all stops owned and serviced by VT service.

ODR 3.12 Operations
CONTRACTOR shall abide by established Routes & Schedules, as set by the CITY, as well as provide feedback before, during and post implementation in order to achieve a workable transit model which best meets the community needs and yet reflects the transit system’s reasonable capabilities. See Exhibit C - Service Area Map, System Map, Schedules for a complete description of Routes & Schedules. CONTRACTOR shall provide CITY approved driver paddles (including turn by turns) and bids to operate the outlined services effectively and efficiently.

ODR 3.12.1 Fixed Route
Using vehicles and equipment provided by the CITY, CONTRACTOR will operate fixedroute bus services as specified by CITY. Fixed route bus service shall be operated in strict accordance with the operating days and hours, routes and schedules set forth in the current schedule in Exhibit C and any revisions thereto, and shall provide such service in a safe, professional, and courteous manner. Operators must log into CAD/AVL services and on-board technology as requested by the CITY.

Notwithstanding the above, CONTRACTOR is hereby authorized to deviate from established routes when necessary to avoid construction detours, and vehicles or other obstructions within the public right-of-way. CONTRACTOR shall coordinate these efforts with CITY to ensure that the public is properly notified of such changes.

In the event CONTRACTOR becomes aware of routes, schedules, or portions of schedules on the fixed route system that cannot be reasonably provided on-time, CONTRACTOR shall so notify CITY in writing along with recommendations on any schedule modifications to ensure on-time performance, however, CITY shall retain all approval over the adoption of routes and schedules.

ODR 3.12.2 Dial-A-Ride (DAR)
DAR service shall be operated in strict accordance with the operating days and hours set forth in the herein under PART III section C and any revisions thereto. CONTRACTOR shall respond to telephone and electronic requests for service within the VT service area illustrated by Exhibit C to the AGREEMENT and any revisions thereto. Operators must log into CAD/AVL services and on-board technology as requested by the CITY. 163
Every DAR vehicle in the fleet shall be equipped with an on-board MDT that dynamically updates the drivers’ manifest in real time. Dispatch has the full capability of adds, deletes, and edits for each DAR manifest. Drivers shall perform pick-ups, on-boards, drop-offs, fare, and mileage tracking on the provided MDT, data to be updated in real-time, as often as possible.

CONTRACTOR is authorized to have as many vehicles as necessary in DAR service at a given time to meet fluctuations in the demand for ADA service.

ODR 3.12.2.1 Trip Reservations, Scheduling, and Dispatching CONTRACTOR shall be responsible for receiving, scheduling, confirming all trip requests from all passengers including their companion(s) and/or personal care assistant(s) (PCA) within the service area, as well as other eligible persons who may be visiting from outside the service area.

The CONTRACTOR shall be able to provide next-day transportation, as is required by ADA. The CONTRACTOR shall make available a mechanism for receiving trip information on Saturday, Sunday, and holidays for the next day service. Direct contact with a staff individual or an answering machine system that can accommodate all calls is acceptable.

When booking a trip, CONTRACTOR shall request the following information from the customer:

1. Day and date of customer's trip.

2. Time the customer wishes to be picked up or arrive at their destination.

3. The exact address of the customer’s origin.

4. The exact address of customer destination, including building name, entrance name, etc., if known.

5. The time customer wishes to be picked up for the return trip.

6. The exact address and place from which customer is returning.

7. Whether customer will be accompanied (at a minimum, a PCA and an additional companion must be served if customer so requests).

8. Whether customer will be accompanied by a Service Animal.

9. Read back the trip information to confirm with the customer, including making them aware of the fare for each trip.

10.Inform the customer that he/she will receive a call the evening before the trip to confirm pick-up times.

The CONTRACTOR shall call all customers back no later than 8:30PM the evening prior to the trip date to confirm the schedule details. The Interactive Voice Response (IVR) system shall be utilized for call-backs.

CONTRACTOR will provide the following types of trip request options:

1. Advance-Notice Trip Requests – Accepted by phone seven (7) days a week 164
between the hours of 8:00 a.m. and 4:30 p.m. and one ( ten (10) to fourteen (14) calendar days in advance of customer's trip.

2. Subscription Service – Travel to and from the same destination one (1) or more times per week with the same requested pick-up and return times. Note: The Authority requires that customers with existing commitments for subscription service be so served. The CONTRACTOR can utilize the one (1) hour scheduling window for subscription service and riders must be informed of their pick-up times every day. CITY reserves the right to cap Subscription service if the process negatively impacts service capacity.

3. Same-Day Trip Request – Demand response requests can be accepted by the CONTRACTOR on the date the customer wishes to travel (starting with the close of reservations at 4:30 P.M. the prior day). Every effort should be made to accommodate these requests so as not to violate service parameters.

The CONTRACTOR may receive changes to confirmed trips at the request of the customer, e.g., time change, destination change, etc. Every attempt will be made to accommodate these changes as the schedule permits by utilizing any slots made available in the schedule that were created from cancellations, etc.

If a customer cancels a trip less than 1-hour before scheduled pick-up, the CONTRACTOR shall record and document the customer as a no-show late cancel. CONTRACTOR shall also record and document the customer as a no- show when a trip has been scheduled, a confirmation has been given by the CONTRACTOR, and the customer fails to show up for the scheduled ride. Before a customer is determined to be a no show, the dispatcher must confirm the location of CITY vehicle using the Automatic Vehicle Locator (AVL) and Mobile Data Computer (MDC) device, which has been installed in all vehicles used for DAR service.

The driver shall wait five minutes if a customer is late before continuing to the next scheduled pick-up after receiving permission from dispatch. Dispatch shall make a reasonable effort to contact the customer before allowing the driver to continue the route (the 5-minute waiting period does not begin until the beginning of the scheduled 20-minute pick-up window). Once the dispatcher has confirmed, by using the AVL and MDC, that the driver is at the correct pick-up location, and has waited the appropriate amount of time for the customer, and has attempted to locate the customer, the dispatcher may then consider the customer a no show. The CONTRACTOR shall record all such events utilizing the Automatic Vehicle Locator (AVL) and Mobile Data Computer (MDC) of the vehicle location and enter all information pertinent to the trip in the trip log.

The CONTRACTOR shall not suspend eligibility for any reason, unless so directed by the CITY.

CITY paratransit program is a door to door upon request when applicable, thus, the Driver shall exit the vehicle and shall provide assistance for boarding or de-boarding of customers.
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Currently, all dispatching is provided from centralized dispatch location, utilizing the Paratransit Software system, Automatic Vehicle Locator (AVL), and Mobile Data Computer (MDC) while being able to always maintain radio contact with all vehicles.

The CONTRACTOR shall provide an accurate estimated time of arrival (ETA) when a customer calls regarding late pickups using the AVL or any other means.

ODR 3.12.3 V-LINE
The V-LINE shall be operated as a fixed route service in a manner/schedule specified by the CITY. V-LINE shall be operating in accordance with the schedule set forth in in Exhibit C - Service Area Map, System Map, Schedules or any revisions thereto. CONTRACTOR shall provide such service in a safe, professional, and courteous manner. Operators shall log into CAD/AVL services and on-board technology as requested by the CITY.

ODR 3.12.4 Sequoia Shuttle (SEKI)
CONTRACTOR shall use vehicles and equipment provided by CITY to operate SEKI service, which includes the Sequoia Park Shuttle and Sequoia Gateway Shuttle. The Sequoia Park Shuttle is a shuttle service that operates within Sequoia National Park that services the Dorst Creek Campgrounds, Wuksachi, Lodgepole, Wolverton, Sherman Tree, Giant Forest Museum, and the Moro Rock/Cresent Medows areas. The Sequoia Gateway Shuttle services the Visalia Transit Service area and takes passengers from Visalia, Farmersville, Exeter, Lemon Cove, and Three Rivers into the Sequoia National Park.

CONTRACTOR shall provide necessary management, technical, and operating services to successfully provide SEKI services, as specified by CITY. SEKI shall be operated in strict accordance with the operating days and hours, routes, and schedules as prescribed by CITY and shall provide such service in a safe, professional, and courteous manner.

SEKI service is expected to begin in the first year (and each option year thereafter) on or about the Thursday prior to Memorial Day to on/after Labor Day. CONTRACTOR shall be on site to complete required operational and familiarization training during the five (5) days prior to revenue service initiation. CONTRACTOR shall develop and conduct the operational and familiarization training to ensure safe and efficient provision of service on the first day of actual service.

ODR 3.12.4.1 SEKI Operations and Maintenance Facilities The National Park Service (NPS) shall provide CONTRACTOR a maintenance facility located in the Park to operate SEKI services. CONTRACTOR shall not sublease or assign 166
its rights to any part of the premises. Said facility shall remain in effect only so long as the AGREEMENT and/or any successor agreements remain in effect.

ODR 3.12.4.2 Use of SEKI Leased Premises
CONTRACTOR shall maintain SEKI vehicles, to the maximum extent possible, within the Park at designated operation facility at Red Fir maintenance facilities. CONTRACTOR’s occupancy and use of premises for SEKI services shall be limited to administration, bus parking, maintenance, and repair and washing of buses and for no other purpose.

Activities performed for SEKI services shall in no way interfere with or cause disruption of operations and maintenance of other VT services at any time. All requirements pertaining to the use of CITY’s Operations and Maintenance Facility, as referenced herein, shall apply to said premises by CONTRACTOR. CITY’s facility located at 525 N. Cain Street, Visalia, California, also shall be available to maintain SEKI vehicles, as needed.

ODR 3.12.4.3 SEKI Maintenance Equipment
CONTRACTOR shall furnish all equipment required in the operation and maintenance of SEKI service, unless specifically identified to be provided by CITY.

ODR 3.12.4.4 SEKI Driver Standards
CONTRACTOR shall ensure that any driver designated to operate a SEKI vehicle will be selected based on a minimum of two criteria (1) no valid complaints during the last twelve (12) months; and (2) no preventable accidents during the last twelve (12) months.

ODR 3.12.4.5 SEKI Telephone, Internet & Reservation System CITY shall manage requests for Sequoia Gateway Shuttle service/reservations.

CONTRACTOR shall be responsible for responding to the CITY for any day-of operation questions. CONTRACTOR shall ensure that requests for service are effectively scheduled and accommodated through close coordination with CITY. Driver Manifests for Sequoia Gateway Shuttle Service shall be provided through the reservation system.

CONTRACTOR shall have access to this system in the Park with CITY sponsored Internet if it is available. The CITY will provide CONTRACTOR with a minimum of 10 GB of internet usage monthly, for communicating with Visalia Operations and CITY, and shall be controlled by CONTRATOR. In the case that the CONTRACOTOR uses more than the CITY provided 10 GB internet usage, the CONTRACTOR is responsible for any additional charges associated with additional internet used.

ODR 3.12.4.6 SEKI Trailer Lease and Payment
CONTRACTOR shall lease trailers from CITY for the sum of one dollar ($1.00) per trailer used while SEKI service is operational. CONTRACTOR shall provide trailers located in the Park as optional housing for employees operating the Sequoia Park Shuttle service.

CONTRACTOR may lease up to a maximum of fifteen (15) trailers at CITY’s discretion. 167
The NPS agreement with the CITY establishes a minimum of twelve (12) trailer pads per season will be available for SEKI operations. The number of trailers to be leased is dependent upon the total number of trailer spaces made available by NPS.

CONTRACTOR shall provide the trailers free of charge to employees engaged in SEKI operations only. CONTRACTOR may allow, at its discretion, employees, and their families to reside in the trailers. A maximum of four (4) people shall be permitted to reside in a trailer at any one time. CONTRACTOR shall maintain all leased trailers in working condition, and at a minimum, in the same condition as when first leased. CONTRACTOR also shall comply with conditions and requirements of the lease between the Park and CITY as pertains to operation of the SEKI service, as contained in Exhibit L.

CONTRACTOR shall not sublease or assign its rights to any part of the leased trailers or assign this lease in whole or in part. If for any reason service is halted due to a natural disaster, emergency evacuation, or a driver(s) elect to not perform Sequoia Shuttle service for any reason including strike and work stoppage, they are to vacate the CITY owned trailers within 48-hours from the end of their last worked shift. CITY owned trailers shall only be occupied by CONTRACTOR’s employees that are performing services for Sequoia Park Shuttle and maximum of three (3) of the employee’s family members.

The NPS provides the property on which the trailers are located free of charge and pays for utilities, including garbage, sewer, and septic. CITY shall pay the trailer space rental fee for only those trailers used to house SEKI drivers, maintenance technician, and in-park supervisors.

ODR 3.12.4.7 Care and Maintenance of SEKI Trailers
CONTRACTOR acknowledges that the trailers are in good order and repair, unless otherwise indicated herein. CONTRACTOR shall, at its own expense, maintain the premises in good and safe condition, including electrical wiring, plumbing, and heating installations and any other system or equipment upon the premises, and shall surrender the same at termination hereof, in as good a condition as received, normal wear and tear expected. CONTRACTOR shall be responsible for all trailer repairs required under three hundred dollars ($300) in parts and shall keep them clean both on the inside and outside.

CONTRACTOR shall be responsible for any damage to the equipment, including repair or replacement of any plumbing, tanks, amenities, and furniture damaged because of misuse, negligence, or unauthorized alterations. The CITY shall be responsible for all other repairs over three hundred dollars ($300) not caused by misuse, negligence, or unauthorized alterations. CONTRACTOR shall be responsible for consumable products, including propane. If CONTRACOTR requests CITY to perform repairs that fall under three hundred dollars ($300) in parts, CITY will charge CONTRACTOR for time at the fully loaded employee rate and materials without markup. CONTRACTOR shall relay any and all issues, failures, and needed repairs to CITY regardless of the costs.

ODR 3.12.4.8 Alterations and Additions of SEKI Trailers 168
CONTRACTOR shall not, without CITY’s prior written consent, make any alterations, improvements, additions, or utility installations, in, on, or about the trailers or premises including but not limited to carpeting, window coverings, air lines, power panels, lighting fixtures, air conditioning, plumbing, heating, any attachments to the trailers and fencing.

CITY may require that CONTRACTOR remove any or all of said alterations, improvements, additions, or utility installations at the expiration of the term of the Lease and restore a trailer to its prior condition. Amenities added to the leased trailer spaces in Sequoia shall be limited to CITY approved alterations. Requests for removal of alterations, improvements, additions, or utility installations shall be done within 48 hours of receipt of request.

ODR 3.12.4.9 Entry and Inspection of SEKI Trailers
CONTRACTOR shall permit CITY or CITY’s agents to enter upon a trailer at reasonable times and upon 48-hour notice, for the purpose of inspecting the same. The CITY will inspect trailers up to twice each month when the trailers are in use at Sequoia, with no less than a 48-hour notice.

ODR 3.12.4.10 Destruction of SEKI Trailers
In the event of a partial destruction of the trailer or premises during the term hereof, from any cause, CITY shall promptly repair the damage, if the CITY can make the repairs within sixty (60) days under existing governmental laws and regulations. However, the CONTRACTOR, not the CITY, is responsible for damages resulting from negligence or willful misconduct by the CONTRACTOR, or by the CONTRACTOR’s agents, employees, or invitees. Partial destruction shall not terminate this lease, and CITY, at its option, may make repairs within a reasonable time, this lease continuing in effect. In the event that CITY shall not elect to make such repairs which cannot be made within sixty (60) days, this lease may be terminated at the option of either party. Depending on the required repair, the time to receive the parts, and time it will take to complete the repair work, the CITY at its own discretion may opt to replace the trailer with another trailer with equivalent or similar amenities. In the event that the property on which the demised trailers may be situated is destroyed to an extent of not less than one-third of the replacement cost, CITY may elect to terminate this lease whether the demised premises. A total destruction of property on which the trailers may be situated shall terminate this lease.

ODR 3.12.4.11 CONTRACTOR’s Right to Terminate SEKI Trailer Lease For the entire term of the trailer lease, CONTRACTOR shall not terminate this lease, for any reason.

ODR 3.12.4.12 Attorney’s Fees – SEKI Trailer Lease
In case suit should be brought for recovery of the trailers or for any sum due hereunder, or because of any act which may arise out of the possession of the trailers, by either party, 169
the prevailing party shall be entitled to all costs incurred in connection with such action, including reasonable attorney’s fees.

ODR 3.12.4.13 Insurance – SEKI
CONTRACTOR shall pay for insurance for SEKI services that covers vehicles, equipment, and trailers consistent with coverage described in the DRAFT AGREEMENT under Article 7 – Insurance; Bonds; Performance Guarantee.

ODR 3.12.5 Youth Bus “LOOP” Service – The LOOP Bus
CONTRACTOR shall ensure that it allows for sufficient flexibility in the scheduling of drivers, since The LOOP Bus does not operate on certain days and its schedule may change to accommodate the City Parks and Recreation Department summer and school schedules.

ODR 3.12.6 Special Services
In addition to regular VT operations, CONTRACTOR may from time to time upon receiving specific written authorization by CITY, provide special transportation services within the Visalia Urbanized Area and the Sequoia National Park using VT vehicles, provided that such special services are determined by CITY to be in the public interest, do not interfere with regular VT operations, and are in compliance with applicable federal and state statutes. CONTRACTOR shall be entitled to compensation for such services at the normal rates per vehicle service hour(s) and mile(s) based on the specific services provided specified in the AGREEMENT.

Using vehicles and equipment provided by the CITY, CONTRACTOR will operate trolley bus service as specified by CITY, as a special service. Trolley service shall operate upon request of the CITY, and shall provide such service in a safe, professional, and courteous manner. There is no guaranteed minimum number of hours or miles of service for the Trolley. The Trolley shall be charged at the normal Fixed-Route rates as specified in the AGREEMENT.

ODR 3.12.7 Service Change Assistance
At times, routes and schedules may need to be adjusted to reflect CITY growth, road conditions, operational functionality, changing rider needs or changes to the transit budget.

CITY will make every effort to inform the CONTRACTOR of these changes.

CONTRACTOR will provide personnel to assist in service change activities including, but not limited to, the following: new bus stop evaluations, identifying bus stop location changes, runtime evaluation, bus stop schedule information changes, rider alerts, passenger notifications, schedule deliveries, and other field work assistance necessary to implement route/schedule changes.
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ODR 3.12.8 Microtransit/On-Demand Service
CITY has not yet implemented Microtransit/On-Demand service within VT service area but is planning to in the future and during the term of this AGREEMENT. This pricing shall be separate from the price provided with the PROSOSAL. Currently the CITY has a contract with Tulare County Transit Agency to provide Microtransit/On-Demand within VT service area for the next three (3) years. After which CITY may elect to perform the service as part of this AGREEMENT.

CONTRACTOR is responsible for dispatching and performing all trips including those made via the reservation line. Microtransit/On-Demand also serves ADA eligible passengers. ADA eligible riders requiring a trip will be placed on complementary ADA paratransit if the on-demand service is not suitable.

If additional vehicles and revenue hours are warranted to expand service, CONTRACTOR will be given a sixty (60) day notice.

Drivers shall strive to arrive at their pick-up destination in a timely manner. Upon arrival of the vehicle at the passenger’s pick-up point, the driver shall notify the passenger of their presence by a honk of the horn. Passengers who reside in an assisted living facility or are to be picked-up at a medical facility must be at the curb. Drivers will not go into the facilities.

Should the passenger not appear during the time frame (5 minutes), the driver shall note the trip as a no-show, resume service and proceed to the next scheduled reservation.

Drivers shall assist Americans with Disabilities (ADA) passengers using on-demand services whenever possible from the curb of their origin to the curb of their destination.

CONTRACTOR shall use the highest reasonable degree of care in assisting passengers.

Assistance with ADA passengers shall, at a minimum, meet the requirements of the ADA.

CONTRACTOR shall park as close and safely as possible to each passenger’s origin and destination, including parking lots when necessary.

ODR 3.13 Service Performance
CONTRACTOR shall always strive to provide service in a manner which will maximize productivity and at the same time maximize customer service. Recognizing that the goals of productivity and customer service level may conflict, the following standards are intended to be reasonably attainable by CONTRACTOR, fair to the customer, and consistent with CITY expectations.

The CONTRACTOR and the CITY shall meet at least once a month to evaluate the performance of the system based upon these standards. If the standards are not fulfilling their intended purpose, they shall be adjusted based upon recommendations made by CONTRACTOR with concurrence and final decision by CITY. Should it be found that CONTRACTOR’s performance has contributed to CONTRACTOR’s failure to achieve these standards, CONTRACTOR shall take all reasonable actions requested by CITY to correct deficiencies in performance. Should deficiencies persist, CITY may take whatever 171
additional action is necessitated by the circumstances and provided for in the AGREEMENT of which this Scope of Work is a part.

CONTRACTOR shall be solely responsible for the performance of its employees and shall take appropriate action to ensure employees perform in a courteous and professional manner. This shall include the regular practice of ride checks and viewing videos to monitor employee performance.

The performance standards listed herein shall be eligible for Penalties monthly/quarterly.

Violations of Law or Regulation
Any fines or penalties resulting from violations to local, state, or federal regulations (such as but not limited to OSHA, the ADA, and/or other civil rights laws and regulations) and actually assessed will be the sole responsibility of and will be paid by the contracted service provider. However, if CITY determines that such a regulatory violation has occurred (via observation of an occurrence that CITY reasonably believes constitutes a violation of law or regulation or via receipt of a report, deemed credible by CITY, attesting to such an occurrence) CITY may assess a penalty in the absence of a fine or charge from a local, state, or federal authority (For example and not for the purposes of any limitation: CITY may assess a penalty under this section whenever a passenger using a wheelchair is “passed up” by an operator). Such damages are meant to compensate CITY for the harm that occurs when such laws and/or regulations are violated in connection with CITY system.

Farebox Deposit Errors and Discrepancies
CITY and CONTRACTOR agree that the CITY will be reimbursed for any fare revenue shortage for any service provided over 1.0% of fare revenue as reported by the GFI Farebox System, or Ridership counts presented as accurate. Monthly Deposit totals amounting to a revenue shortage of more than 1.0% shall be paid directly by CONTRACTOR to CITY. This may be done as a credit on the monthly invoice.

ODR 3.13.1 Route Service Standards – Fixed-Route, V-LINE, SEKI, and LOOP Bus A. Schedule Reliability/On-Time Performance/Early Departure:

A minimum of seventy-five percent (75%) of bus departures are on time; an ontime departure is defined as having time points adherence of 0 minutes early and no more than 5 minutes late from the scheduled departure time as indicated by published timetables. In the event that a fixed route or V-LINE operates more than ten (10) minutes behind, CONTRACTOR shall utilize established procedures, subject to CITY review and approval, to restore on-time performance. Failure to meet on-time performance shall result in a penalty.
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No bus shall depart a designated time-point early or before the published times.

In the event CONTRACTOR identifies time points that require adjustment, such requirement shall be brought to the attention of Transit Manager.

B. Missed Run:

A Missed Run occurs when a scheduled departure is canceled, or when a bus departs more than fifteen (15) minutes after the published departure time from the route starting location (downtown Visalia Transit Center, Mooney and Orchard, Visalia Medical Clinic, any future transfer hubs, or the first stop for Sequoia Shuttle). CONTRACTOR shall always provide continuation/restoration of service when possible. Failure to login prior to boarding passengers and/or pull to provided CAD/AVL service will constitute a Missed Run. Departures later than five (5) minutes after the first scheduled run of the day will be considered a Missed Run.

Each occurrence of a Missed Run shall result in a penalty.

C. Failure to Stop for Passenger:

No bus shall fail to stop for a passenger waiting or requesting a stop at a designated VT or V-LINE stop location. Each designated VT and V-LINE stop is identified with CITY approved and installed signage. Sequoia Gateway Shuttle operators shall stop at all stops for which reservations are scheduled. Sequioa Gateway Shuttle Manifests are subject to change up to two (2) hours prior to the departure time. It is the CONTRACTOR’s responsibility to ensure that all Sequoia Gateway Shuttle passengers make the return trip to the Valley floor. Failure to stop for passengers shall result in a penalty.

D. Announcements:

If the Automatic Voice Annunciation (AVA) system is not functioning properly, CONTRACTOR shall ensure that all bus operators announce bus stops, major landmarks and major intersections using the on-board public address system as required by the Americans with Disabilities Act and in accordance with the list of ADA announcements provided to CONTRACTOR by CITY. In the event the onboard public address system is not functioning correctly, the bus operator shall verbally announce bus stops, major intersections, and landmarks in a decibel and tone that can be heard throughout the bus.

In the case that the Automatic Vehicle Announcement (AVA) system is unable to announce stops designated by the CITY, CONTRACTOR shall ensure that operators are announcing each stop. Failure to call out stops, as required by ADA will result in a penalty.

E. Complaints:
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Related to customer service complaint only, not service related. “Service related” for the purposes of the section is defined as missed stops, missed runs, missed trips, and early departures.
(1) Fixed Route – No more than an average of two (2) valid complaints per 1,000 passengers for each month.
(2) V-Line/LOOP – No more than an average one (1) valid complaints per 100 passengers for each month.
(3) Sequoia Shuttle – No more than one (1) valid complaints per 2,000 passengers for each month.

Fixed route service carries 2,000 passengers for the reporting period, the CONTRACTOR cannot receive more than 4 complaints from Fixed Route passengers.

F. Accidents & Incidents:

CONTRACTOR shall report all accidents/incidents by phone call or text message within 1-hour after the occurrence to the Transit Manager. CONTRACTOR shall submit a complete accident/incident report within two (2) days after the occurrence to the Transit Manager. Accidents are defined as any occurrence where a VT vehicle comes in contact with any other vehicle or object. An incident is defined as a situation where an individual is injured and may or may not be transported to the hospital.
(1) Fixed Route – No more than two (2) vehicle and/or passenger accidents/incidents per 100,000 miles.
(2) V-Line/LOOP – No more than one (1) vehicle and/or passenger accidents/incidents per 100,000 miles.
(3) Sequoia Shuttle – No more than one (1) vehicle and/or passenger accidents/incidents per 100,000 miles.

Accidents per X miles are calculated by dividing the number of accidents in the reporting period by the number of vehicle service miles in that reporting period.

ODR 3.13.2 Dial-A-Ride
ODR 3.13.2.1 Productivity Standards:

A. Average number of passengers per vehicle revenue hour:
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CONTRACTOR shall always strive to achieve the performance standard of 3.8 passengers per vehicle revenue hour and shall not average monthly less than 3.4 passengers per vehicle revenue hour. In the event that the monthly DAR passengers per vehicle revenue hour is less than 3.4, CONTRACTOR shall not be paid for more than the maximum vehicle revenue hours determined by dividing the number of monthly DAR passengers by 3.4. CONTRACTOR is encouraged to find a unique solution to minimize excessive slack time, for off-peak service.

Passengers per vehicle revenue hour is calculated by dividing the number of passengers by the number of vehicle revenue hours in a reporting period.

B. Average number of passengers per vehicle revenue mile:

CONTRACTOR shall always strive to achieve the performance standard of 0.38 passengers per vehicle revenue mile and shall not average monthly less than 0.34 passengers per vehicle revenue mile. In the event that the monthly DAR passengers per vehicle revenue mile is less than 0.34, CONTRACTOR shall not be paid for more than the maximum vehicle revenue miles determined by dividing the number of monthly DAR passengers by 0.34. CONTRACTOR is encouraged to find a unique solution to minimize excessive miles, for off-peak service.

Passengers per vehicle revenue miles is calculated by dividing the number of passengers by the number of vehicle revenue miles in a reporting period.

ODR 3.13.2.2 Dial-A-Ride Service Standards
A. Reservation Reliability/On-Time Performance:

Ninety-five percent (95%) of passengers shall be picked up within a 30-minute window (plus or minus 15 minutes from the recorded reservation time) of their promised pickup time. Failure to adhere to this standard shall result in a penalty.

B. Ride-Time:

The elapsed time between passenger pickup and drop off: Ride time for a DAR trip shall be comparable to the amount of time it would take to make the same trip using our Fixed Route bus service. CONTRACTOR shall ensure ninety-five percent (95%) of trips will have a ride time less than or equal to 60 minutes. Failure to adhere to this standard shall result in a penalty.

C. No-Show Ratio:

CONTRACTOR shall properly document no-show’s and it will be the CITY’s responsibility to notify passengers which do not abide by the CITY no-show policy.

D. Trip Denials:
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There shall not be a pattern of trip denials. A trip is considered denied if it cannot be negotiated within 60 minutes before or after the desired departure time, the desired departure time. This applies only to reservation requests that are received in advance, not same day. Failure to report: CONTRACTOR is required to note these request denials in the DAR Dispatch software (currently Easy Rides) and submit them to the CITY monthly. Failure to report trip denials shall result in a penalty. Examples of trip denials include:
• A rider requests a trip in advance, not same day, and the CONTRACTOR is not able to provide that trip within the 60-minutes negotiating window of the desired departure time.
• A rider requests a trip in advance, not same day, and the CONTRACTOR offers a trip that is outside of the 60-minutes negotiating window of the desired departure time. This represents a denial regardless of whether the rider accepts such an offer.
• A rider requests a round-trip, not same day, and the CONTRACTOR can only provide one leg of the trip within the 60-minute negotiating window of the desired departure time. If the rider accepts the portion of the trip the CONTRACTOR can provide within the negotiating window of the desired departure time, only the portion that the CONTRACTOR cannot accommodate within negotiating window is considered denied. If the rider does not accept the portion the CONTRACTOR is able to accommodate and the portion the CONTRACTOR is unable to accommodate within the negotiating window of the desired departure time, both portions of the trip are considered denials.

E. Missed Trips:

There shall be no missed trips. A missed trip is one that is not completed in its entirety or is more than 60 minutes late from scheduled pickup time. A missed trip occurs when a vehicle fails to pick up a passenger or when a vehicle arrives so late that the passenger will not arrive at his or her destination within 60-minutes from the scheduled pickup time.

F. Call Performance:

CONTRACTOR shall answer every call that is received. No less than ninety-five percent (95%) of calls received shall be handled, based upon reports from Cisco phone system. The average call answer time by a live operator is under ninety (90) seconds; average call hold time is under one hundred-twenty (120) seconds. Calls performance that falls below ninety-five percent (95%) calls handled, average calls answer time is greater than ninety (90) seconds, or calls hold time is greater than one hundred-twenty (120) seconds shall result in a penalty.

G. Complaints:
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Related to customer service complaint only, not service related. “Service related” for the purposes of the section is defined as missed stops, missed runs, missed trips, and early departures.

No more than an average of two (2) valid complaints per 100 passengers for each month.

H. Accidents/Incidents:

CONTRACTOR shall report all accidents/incidents by phone call or text message within 1-hour after the occurrence to Transit Manager. CONTRACTOR shall submit a complete accident/incident report within two (2) days after the occurrence to Transit Manager.

No more than one (1) vehicle and/or passenger accidents/incidents per 100,000 miles.

Accidents per X miles are calculated by dividing the number of accidents in the reporting period by the number of vehicle service miles in that reporting period.

ODR 3.14 Operations Staff
As part of the transit service operating plan submitted to CITY as part of this AGREEMENT, CONTRACTOR shall submit an organizational chart for the operations department. A narrative shall be provided explaining how the organizational structure, its functions, personnel distribution, and numbers of positions (e.g., dispatchers, road supervisors, etc.) will meet the operational needs and service expectations.

CONTRACTOR shall provide, at a minimum, all telephone and dispatch personnel necessary to effectively respond to incoming calls at a quality and level consistent with ridership demand. Dispatching shall be provided to cover all hours of bus operations in strict accordance with the operating days and hours set forth for all services in this AGREEMENT. Dispatching shall occur only on site at the Operations and Maintenance Facility. The CITY expects that the CONTRACTOR determine the total number of dispatchers needed for optimal service, but no less than 2 dispatchers for every 15 vehicles in service, dispatch levels can be reduced when less than 4 vehicles (3 vehicles or less) are in service, to one dispatcher.

CITY may request that CONTRACTOR provide service coverage of the ticket counter on the first floor of the Transit Center to include ticket sales and customer service responsibilities to include customer complaints, lost and found procedures, ADA applications, Senior Disabled and HOP applications and provide route and trip planning information to passengers Monday through Thursday from 8:00 a.m. to 5:00 p.m., Friday from 8:00 a.m. to 4:00 p.m., and possibly during weekends. 177
ODR 3.15 Passenger Rules & Announcements
CONTRACTOR and employees shall enforce all rules applying to passenger behavior onboard CITY buses as established, revised, or modified by CITY, the State of California, and/or the United States Government.

ODR 3.16 Driver’s Responsibilities
Drivers shall, when requested by CITY, hand out notices to passengers or otherwise render assistance with CITY’s customer relations and promotions. Drivers will be required to honor special passes; collect, cancel and/or validate passes and tickets; and issue and collect transfers, as determined by CITY. Drivers will verify cash fares deposited in farebox but will not handle money unless required to accommodate a passenger’s disability or authorized by Transit Manager. Drivers shall accurately record ridership counts by passenger category using the GFI system, through the fare payment process, or in accordance with procedures approved by CITY. Any circumstances or situations deviating from this, must be cleared with the Transit Manger in advance.

Drivers shall always have available during the operation of any bus an accurate time piece set each day to conform to the Pacific Standard Time. Drivers shall be provided with accurate turn-by-turn directions for each route they operate. Any instances of Off-Route performance will result in a penalty. All instances are expected to be resolved, and service restored immediately upon recognition.

In the absence of properly functioning automated bus stop annunciation equipment, drivers shall announce bus stops, major landmarks and major intersections using the onboard public address system as required by the Americans with Disabilities Act and in accordance with the list of ADA announcements provided to CONTRACTOR by CITY. In the event the on-board public address system is not functioning correctly, the bus operator shall verbally announce bus stops, major intersections, and landmarks in a decibel and tone that can be heard throughout the bus. If FTA finds CITY in violation of ADA stop announcement requirements, CONTRACTOR shall pay the financial penalties and fines imposed on CITY or CONTRACTOR, if any, and reimburse CITY for staff time and materials expended to resolve this issue with the FTA and/or other complainants.

CONTRACTOR shall monitor public address systems on each bus and report malfunctioning systems as directed by CITY.

ODR 3.16.1 Daily Driver's Inspection
Each operator shall inspect vehicles daily before pulling out of the bus yard located at the Operations & Maintenance facility in accordance with State requirements. CONTRACTOR must allow sufficient time to conduct this inspection without delaying scheduled revenue service.

If there are any defects, including exterior body damage, dents, scratches, etc., the driver must enter the defects on a Daily Vehicle Inspection (DVI) report, or similar 178
CONTRACTOR provided document, as required by the California Vehicle Code. Even if there are no defects, the driver must sign and date the DVI report prior to leaving the yard.

DVI’s shall remain with the vehicle.

A vehicle with a DVI showing defects must be inspected and appropriate action taken on items noted in the report. After repairs are performed, the mechanic must sign the DVI report, and the information must be transferred to the Shop Work Order or similar document.

DVI reports showing defects must be dated at the upper right front corner and filed in chronological order for inspection and verification purposes. Once this is completed, the DVI report becomes a permanent record in the vehicle file for that vehicle and must be always available for review/inspection.

Any defects noticed and not recorded on previous days’ DVI will be assumed to have occurred during operation of vehicle by previous driver. All repair costs in these instances will be borne by CONTRACTOR..

CONTRACTOR shall submit its proposed Daily Vehicle Inspection (DVI) Reports, checklists, and any other applicable reports to CITY for approval/revisions prior to service start-up. CONTRACTOR shall require operators to record pre-trip inspection prior to vehicle use and post vehicle use using a DVI Report. In addition to the DVI reports, all operators shall perform the following tasks prior to vehicle use:

1. Accident Kit. Check to ensure the accident kit is properly attached in the driver’s compartment.

2. Seat Securement. Inspect individual seat inserts to assure proper securement to the seat frame.

3. Lights. All lights, including the high beams, will be checked daily upon the morning startup.

4. Wheelchair Ramp and Lift. The wheelchair ramp and lift on each vehicle shall be cycled one complete cycle prior to departure from Operations and Maintenance Bus Yard each day. If the wheelchair ramp or lift fails to complete the cycle, the failure must be reported to Maintenance and another vehicle must be assigned for the day.

5. Conduct a full walk-around inspection of the vehicle’s exterior body, frame, bumpers, wheels to record any visible body damage, including scratches, dents, and other blemishes.

ODR 3.17 Road Supervision
CONTRACTOR shall provide road supervision as required to monitor drivers and vehicles and assist drivers in revenue service. Road supervision will include, but not be limited to, quarterly route rides with all drivers. The road supervisor may also be called upon to assist with special events. Road Supervisors are responsible for managing and directing the activities of the vehicle operators including on-time performance, lift problems, fare issues, 179
farebox problems, accident investigation, assistance in disputes/incidents, determining and working with detours, operator ride-a-longs, operator semi-annual evaluations, and other tasked requested by CITY. CONTRACTOR shall provide Road Supervisors with a separate, independent radio communication system. Cell phones are permissible.

ODR 3.18 Accident, Incident, and Complaint Procedures
The CONTRACTOR shall have rules and requirements in place, and shall provide such rules and requirements to each employee responsible for investigating accidents, incidents, and complaints to ensure that each employee assigned to perform investigations by the CONTRACTOR satisfies the following minimum requirements:

1. They shall take all comments and complaints seriously without bias.

2. They shall investigate all accidents, incidents, or complaints using all the tools available to determine their validity and/or fault. These tools could include, but not be limited to, reviewing the footage and audio from the bus, interviewing the Operator in question, reaching out to customers if additional information is needed, reviewing dispatching/scheduling software, etc.

3. They shall be available to contact customers directly for escalated comments, additional information, or as directed by the CITY.

4. They shall need to have proper grammar and professional business writing skills to ensure all responses are professional.

CONTRACTOR shall develop, implement, and maintain formal procedures not set forth herein, subject to CITY review and approval, to respond to accidents, incidents, service interruptions, and complaints. Such occurrences to be addressed include, but are not necessarily limited to vehicle accidents, passenger injuries, passenger disturbances, inservice vehicle failures, lift failures of buses in service, fixed-route buses operating more than ten minutes behind schedule, customer complaints, and Dial-A-Ride buses operating more than fifteen (15) minutes behind promised schedule. CONTRACTOR is expected to follow up with all complaints received by the CONTRACTOR, CITY, or other members of the community, within 24 hours. Resolution to all complaints shall be obtained within two weeks (14 calendar days) from the original date of receiving the complaint. Additional time, exceptions and circumstances must be discussed with the CITY.

The CONTRACTOR shall report customer complaints to CITY staff within 24 hours of receipt, including the date and time of the complaint, the name of the person lodging the complaint and their contact information, and the nature of the complaint. CITY may implement software to record complaints and investigations. If said software is implemented at any time within the period consistent with the terms of this AGREEMENT, CONTRACTOR shall record complaints and investigations within the CITY provided software for all modes of service. The CONTRACTOR shall take all complaints seriously and thoroughly investigate each complaint. For ADA and Title VI complaints, CONTRACTOR shall provide a written response to the CITY no later than 72 hours from receipt of the complaint. The CONTRACTOR shall resolve substantiated complaints to avoid repeat complaints of a similar nature. In the event of complaints of an especially 180
serious or grievous nature, the CITY may require written documentation of complaint resolution from the CONTRACTOR including investigation findings, and steps taken to correct any problems resulting from the actions of the CONTRACTOR’s employees.

CONTRACTOR shall have in place a policy and procedure for disciplinary actions up to and including termination for valid complaints against employees.

All traffic accidents involving transit system vehicles, irrespective of injury, shall be reported to the Visalia Police Department, Highway Patrol, or Federal Law Enforcement (SEKI) as appropriate. CONTRACTOR will advise such agency of the accident and request a police unit to investigate the accident.

CONTRACTOR shall report all accidents/incidents by phone call or text message within 1-hour after the occurrence to Transit Manager. A Written Accident Report shall include a Police Report number, driver report, photos and video and provided within two (2) Weekdays of the occurrence to Transit Manager.

ODR 3.19 Vehicle Scheduling and Dispatching
The provided phones are available for official contract business. A phone shall be provided by the CONTRACTOR for communicating with operators. All internet access outside of the dispatch office is to be provided by the CONTRACTOR. Printing equipment and fax shall be provided by the CONTRACTOR but can be connected to CITY infrastructure.

CONTRACTOR shall provide an adequate fixed number of persons to staff the scheduling and system vehicle dispatching functions for all services. These persons shall also be responsible for maintaining radio contact with all vehicles in service and for maintaining the daily dispatch systems with accurate information as proposed by CONTRACTOR.

Dispatch staff’s responsibility is to ensure vehicles remain on time, and on route. Any instances of vehicles operating off route, early, or late shall be documented by Dispatch, and provided to the CITY as requested, but no less than monthly. Any evidence of failure to report vehicles traveling off-route, early, late, etc., will result in a penalty.

ODR 3.19.1 Schedule Change and Runcut Reports
The following reports shall be submitted to CITY five (5) working days after a minor or major schedule change: Summary format to be approved by CITY, which will include daily revenue hours and miles, non-revenue hours and miles, total hours and miles, and recover time by run, by route, by service period (AM peak, Mid-day, PM Peak, and evening) and by day type (Weekday, Saturday, Sunday, Holiday, etc.)
ODR 3.20 Telephone Reservation and Information System
CONTRACTOR shall use the CITY telephone system which is dedicated exclusively to the reception of incoming calls from VT and SEKI patrons for the purposes of requesting 181
service information and Dial-A-Ride service or reservations. The CITY shall bill the CONTRACTOR monthly for monthly phone charges.

CONTRACTOR shall provide dispatch personnel necessary to effectively respond to incoming calls at a quality and level consistent with VT patron demand and in strict accordance with the operating days and hours set forth in the current schedule in Exhibit C and any revisions thereto.

CONTRACTOR shall make special efforts to respond to telephone service and information requests from deaf or Spanish-speaking patrons of VT. CONTRACTOR will provide Telecommunication Device for the Deaf (TDD) equipment for communications with deaf patrons and will provide bilingual (Spanish/English) telephone information personnel.

ODR 3.20.1 Customer and Greenline Service
The CONTRACTOR shall be responsible for providing coverage of the Greenline service on Friday 4:00p.m.–5:00p.m., Saturday 8:30 a.m.–5:30 p.m., CITY observed Holidays 8:30 a.m.–5:30 p.m. when the CITY offices are closed but service is operating, and other times upon CITY’s request. CONTRACTOR shall collect data from calls to the Greenline on the CITY provided form or through the use of the CITY provided system. Saturday and Holiday Greenline Hours shall be covered by CONTRACTOR Dispatch staff as discussed below. Additional coverage of the Greenline during regular weekday hours may be requested of the CONTRACTOR as agreed between CITY and CONTRACTOR and paid for at the same hourly rate as the Fixed Route rate in the CONTRACTOR’s cost proposal.

The hours charged by the CONTRACTOR to the CITY for the Greenline coverage shall be equal to those logged in the Cisco system. It shall be the CONTRACTOR’s and its staff’s responsibility to ensure they login to the CITY’s Cisco system and maintain an active status within the system for the duration of the Greenline coverage.

CONTRACTOR staff assigned to work on the Greenline must be properly trained and document all calls as requested by the CITY.

ODR 3.20.1.1 Greenline CONTRACTOR Responsibilities
• While logged in to the CITY Cisco system, CONTRACTOR’s Dispatch staff shall provide bus, route, schedule, fares, trip planning, and other customer support information for all Transit providers within Tulare County to Greenline callers. • CONTRACTOR shall answer every call that is received. No less than ninety-five percent (95%) of calls received shall be handled, based upon call information from Cisco phone system. The average call answer time by a live operator is under ninety (90) seconds; average call hold time is under one hundred-twenty (120) seconds.
• CONTRACTOR’s Dispatch staff shall record and log information including, but not limited to, the type and basic need for each call, using an Excel spreadsheet provided by VT, or as directed by the Transit Manager.
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• CONTRACTOR shall, by 10:00a.m. the day following the Greenline coverage, email the call log containing all Greenline activity logged by CONTRACTOR to required CITY staff.
• Complaints received by CONTRACTOR staff on the Greenline will be logged into the regular Contractor Complaint log and provided to the CITY on Monday according to the regular complaint procedure.

ODR 3.20.1.2 Hours Required
• CONTRACTOR shall operate the Greenline for one (1) hour (4:00 p.m.-5:00 p.m.) each Friday and nine (9) hours (8:30AM-5:30PM), fifty-two (52) Fridays and Saturdays per year for a total of five-hundred-twenty (520) hours annually. • CONTRACTOR shall operate the Greenline for nine (9) hours (8:30AM-5:30PM) on the following City of Visalia holidays with Transit service, except those that fall on Sunday:
o Martin Luther King Jr Day (3rd Monday in January)
o President’s Day (3rd Monday in February)
o Labor Day (1st Monday in September)
o Veteran’s Day (November 11th)
o The Friday after Thanksgiving (4th Friday in November) o Christmas Eve (December 24th)
o New Year’s Eve (December 31st)
• CONTRACTOR shall schedule one additional dispatcher for the duration of Greenline coverage for any nine (9) hour period being covered.

ODR 3.20.1.3 Payment for Services
The CITY anticipates the CONTRACTOR will work nine (9) hours on Saturdays and select Holidays. Regularly scheduled Greenline coverage shall be included in the Fixed Route Hourly Rate. CONTRACTOR shall charge the CITY for special requests to cover Greenline outside the normal Friday, Saturday, and Holiday coverage at the Fixed Route Hourly Rate.

ODR 3.21 Fares and Fare Collection
All fares of any kind to be paid by VT patrons shall be established by CITY.

CONTRACTOR shall assure that each patron pays the appropriate fare prior to being provided transportation service. All cash fares will be paid by patrons in the amount due for their appropriate fare classification and shall be deposited by patrons in the fareboxes provided by CITY with each vehicle. CONTRACTOR staff shall conduct transactions as directed by the CITY to include passes and change cards. CONTRACTOR shall collect or otherwise process in the manner directed by CITY all non-cash fares (transfers, passes and like). All fares collected are the sole property of CITY. 183
CONTRACTOR shall, in accordance with CITY policy and procedure, account for revenues collected on fixed-route, V-Line, and Dial-A-Ride vehicles and deposit such revenues daily into a local bank account designated by CITY for that purpose, via an armored car service. CONTRACT’s General Manager shall be responsible for establishing procedures for staff to handle keys to the vaults and vault room. The transportation of revenues from the GFI Vault room to the bank must be conducted by an Armored car Service contracted and provided by the CITY. CITY reserves the right to audit fare revenue collection and accounting at any time without prior notification to CONTRACTOR. All revenue is to be counted daily. CITY may request that Fixed Route, DAR, and V-Line are to be separated/counted, so as not to co-mingle with other service’s revenue.

CONTRACTOR shall credit CITY monthly for armored car service expenses paid by CITY for the transportation of fare revenue collected by CONTRACTOR.

ODR 3.22 On-Board Pass Sales
CONTRACTOR shall, in accordance with CITY policy and procedure, provide On-Board pass sales (via GFI or mobile payment solutions) on fixed-route, Dial-a-Ride, and V-LINE vehicles.

ODR 3.23 Planning and System Design Assistance
CONTRACTOR shall, as requested by CITY, provide assistance with route planning, system design and policies. Upon identification of a problem or issue, CONTRACTOR shall notify CITY and assist with finding the most appropriate resolution. This also applies to periodic route changes that may be needed or reported by passengers. 184
SECTION 4 – CONTRACTOR’S MAINTENANCE DUTIES AND RESPONSIBILITIES CONTRACTOR shall perform the duties and accept the responsibilities set forth below in connection with the maintenance of VT revenue and non-revenue vehicles, equipment, and facilities. CONTRACTOR shall perform all terms and conditions included in CONTRACTOR’s Operations and Maintenance Service Proposal which is attached to the AGREEMENT of which this scope of work is a part of Exhibit H, and is incorporated therein by this reference, whether or not specifically stated in this Scope of Work.

CONTRACTOR’s proposal was relied upon by CITY in entering into the AGREEMENT and CITY expects CONTRACTOR to fully perform all promises made therein.

The omission of a duty or responsibility herein below shall not relieve CONTRACTOR of its obligation to perform such duty or accept such responsibility, so long as it is usual, customary, and generally accepted within the public transportation industry as being an integral element of operating a fixed-route and paratransit public transportation system of like size and characteristics as VT.

MDR 4.1 Maintenance - General
CONTRACTOR shall be responsible for the maintenance of all revenue and non-revenue vehicles, communication systems, video surveillance equipment, electronic farebox system, CAD/AVL system, and all other equipment, furnishings, and accessories required in connection with its operation of VT in a clean, safe, sound, and operable condition at all times, and fully in accordance with any manufacturer-recommended maintenance procedures and specifications, as well as with the applicable requirements of any federal or state statute or regulation. In this regard, CONTRACTOR shall provide all labor, repairs, parts, supplies, maintenance tools and equipment, lubricants, solvents, such other components, and services which may be required to fulfill its maintenance responsibilities.

MDR 4.1.1 Spill Containment & Cleanup Plan
In addition to regular preventative maintenance and upkeep, the CONTRACTOR shall be compliant with all applicable Oil Spills Prevention and Preparedness Regulations.

CONTRACTOR shall develop a Spill Containment Plan. This plan shall address, to the satisfaction of the Transit Manager, how spills of vehicles fluids will be mitigated, managed, and addressed. The CONTRACTOR shall also have spill containment kit(s) with proper personal protective equipment and materials to address such spills should they occur. The Transit Manager is to be notified of any and all spills within one (1) hour of the incident and a full report within 24 hours of the event. Failure to report such incidents within one (1) hour of it occurring shall result in a penalty as outline in the Accident & Incident penalty in Exhibit M. Since incidental vehicle fluid leakage is typical in any transit operation, the CONTRACTOR shall have staff available to immediately clean any spills at the Downtown Transit Center, upon notice.

MDR 4.2 Vehicles and Equipment
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Upon commencement of this AGREEMENT, CITY will deliver CITY-owned vehicles and equipment as identified in Exhibit E, entitled “Fleet and Equipment Asset List,” which is attached to the AGREEMENT and incorporated therein, to CONTRACTOR at CITY’s transit operations and maintenance facility ready for use, fully equipped with tires and other accessories with no deferred maintenance or damage. The Turnover Procedure outlined herein shall be followed during this turnover period.

In the event that CITY provides CONTRACTOR with additional or removes buses and/or equipment at future times, Exhibit E shall be amended to this AGREEMENT and CONTRACTOR shall acknowledge receipt of such additional items upon their delivery to and acceptance by CONTRACTOR.

CONTRACTOR shall, at its sole expense, repair or replace any CITY-owned equipment which may be damaged or lost by reason of collision, negligence, abuse, vandalism, or other like cause. However, in no event shall CONTRACTOR’s liability exceed the actual cash value or market value, whichever is higher, of the vehicle(s) and equipment so damaged.

Upon termination of the AGREEMENT, CONTRACTOR shall turnover all CITY-owned vehicles and equipment to CITY ready for use, with no deferred maintenance or damage except normal wear and tear. The Turnover Procedure outlined herein shall be followed during this turnover period. In the event that CONTRACTOR returns VT vehicles and/or equipment to CITY with deferred maintenance or damage (as identified during the Turnover Procedure), CITY shall determine the reasonable actual cost to correct such deficiency(s) and CITY shall withhold said amount from CONTRACTOR’s final payment.

If the final payment is not sufficient to cover the reasonable actual cost to correct such deficiency(s), the CONTRACTOR shall pay the difference between the withheld amount from final payment and the reasonable actual cost to correct such deficiency(s). CITY may, at its discretion, use withheld funds to correct and resolve deferred maintenance and damage as necessary to bring fleet into compliance with acceptable standards for turnover.

MDR 4.3 Maintenance Facility
CONTRACTOR shall provide all furniture, fixtures, equipment, computers, software, etc. required for the maintenance of the VT system, unless specifically identified to be contributed by CITY.

MDR 4.3.1 Provisions of Facility
Prior to the effective date of this AGREEMENT, CITY and CONTRACTOR shall perform walk through inspection(s) and prepare a report which establishes the condition of the operations and maintenance facility which will act as a benchmark for CONTRACTOR’s responsibilities with respect to care and maintenance of the facility. 186
CONTRACTOR hereby waives and relinquishes any indemnification by or from CITY, express or implied, for any costs or liabilities arising out of or related to the discharge, release or presence of any hazardous or toxic waste, substance or constituent or other substance on, in, or from the premises, which discharge, release or presence first occurs on or after the date of occupancy and before the end of the term of occupancy by CONTRACTOR. CONTRACTOR shall indemnify, hold harmless, and defend CITY against and in respect of any and all liability, claim, loss, cost, damage, expense (including attorneys’ fees and remedial costs), fine, penalty, suit, demand, or other action, including but not limited to those matters relating to the death, dismemberment or other injury to any person, asserted against CITY resulting from, arising out of, relating to or in connection with the (i) release by CONTRACTOR, its agents, contractors or employees, from or upon the premises of any hazardous or toxic substance, waste, constituent or other substance into the environment; (ii) any arrangement by CONTRACTOR for the treatment, recycling, storage or disposal at any facility owned or operated by any person or entity of a hazardous or toxic substance, waste, constituent or other default substance which has been or may be deposited at, disposed on, or released onto the premises; and (iii) clean up or other remedial measures with regard to environmental pollution caused by CONTRACTOR, which may be required by any governmental agency pursuant to federal, state or local statutes or regulations, including, without limitation, the Comprehensive Environmental Response Compensation and Liability Act of 1980, 42 U.S.C 9601 et seq (“CERCLA”).

The Operations and Maintenance Facility, terms herein, contains specific provisions concerning repairs, maintenance, alterations and hazardous wastes and environmental matters. CONTRACTOR hereby acknowledges the terms and conditions of the facility with respect to repairs, maintenance, alterations and hazardous wastes and environmental matters and hereby agrees to conduct itself in accordance with the terms stated herein and not take any action contrary to the terms and conditions provided herein.

CONTRACTOR may conduct a Phase I, and if necessary, a Phase II Environmental Site Assessment of the Facility, before moving in, during the term and/or within a reasonable time thereafter. The Lease Agreement may be terminated by CONTRACTOR upon no less than a thirty (30) day notice to CITY if any of the site assessments reveals any environmental conditions which CONTRACTOR deems unacceptable in its sole discretion, so long as notice is provided to CITY within thirty (30) days of CONTRACTOR’s receipt of the environmental site assessment report(s).

MDR 4.3.2 Minimum Maintenance Facility Equipment Requirements CONTRACTOR shall provide:
a. Maintenance lifts so maintenance personnel can service and inspect the undercarriage of the buses.
b. A compressed air supply
c. Tire changing equipment
d. Battery maintenance equipment
e. Lubrication equipment
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f. Engine diagnostic equipment
g. All tools and equipment necessary to perform repairs and preventive maintenance activities
h. All tools and equipment necessary to perform periodic service and adjustments and make mechanical repairs.
i. Equipment necessary to clean the vehicles and equipment in accordance with the specifications
j. Hardware support to keep all on-board technology in a properly functioning manner MDR 4.4 Preventive Maintenance
CONTRACTOR shall document and submit a pro-active preventive maintenance program for review and approval by CITY within thirty (30) days of the effective date of the AGREEMENT. As a minimum, CONTRACTOR’s preventive maintenance program shall adhere to the preventive maintenance schedules and standards of the industry and shall be sufficient so as not to invalidate or lessen warranty coverage of any VT vehicle or associated equipment. Adherence to preventive maintenance schedules shall not be regarded as reasonable cause for deferred maintenance in specific instances where CONTRACTOR’s employees observe that maintenance is needed in advance of schedule.

CONTRACTOR shall not defer maintenance for reasons of shortage of maintenance staff or operable buses, nor shall service be curtailed for the purpose of performing maintenance without prior written consent of CITY. Preventive maintenance and running repairs shall receive first priority in the use of CONTRACTOR’s maintenance resources.

CONTRACTOR shall adjust the work schedules of its employees as necessary to meet all scheduled services and complete preventive maintenance activities according to the schedule approved by CITY.

MDR 4.4.1 Transit Vehicle Preventive Maintenance Schedule "Vehicles listed in section 34500 of the California Vehicle Code (“CVC”) are subject to regulations in Chapter 6.5, Title13 of the California Code of Regulations (“CCR”), Section 1232, Vehicle Inspection and Maintenance. The following provisions apply to the inspection and maintenance of vehicles subject to this subchapter (a) Preventive Maintenance. Motor carriers shall ensure that all vehicles subject to their control, and all required accessories on the vehicles, are regularly and systematically inspected, maintained, and lubricated to ensure they are in safe and proper operating condition. The carriers shall have a means of indicating the types of inspection, maintenance, and lubrication operations to be performed on each vehicle and the date and mileage when these operations are due. The inspection required by this subsection is more in depth than the daily inspection performed by the driver. Motor carriers shall ensure compliance with this subsection when a vehicle is assigned away from the carrier’s regular maintenance facility for periods exceeding normal inspection, maintenance, and lubrication intervals."
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MDR 4.4.2 General Public Paratransit Vehicles (GPPV) Maintenance Schedule In addition to the above requirements for inspection, GPPV vehicles shall meet the requirements of sections in CCR Title 13 that apply only to those types of vehicle operations. All GPPV vehicles shall be maintained in compliance with all federal and state regulations governing their operation.

MDR 4.4.3 Hybrid and Electric Bus Maintenance Schedule
In addition to the above requirements for inspection and maintenance, both hybrid and electric vehicles shall meet the inspection and maintenance requirements that apply to those types of vehicles as specified by the manufacturers and approved by the CITY.

CONTRACTOR shall be responsible for the maintenance and upkeep of the Electric Vehicle Charging station.

MDR 4.4.4 CNG Vehicle Maintenance Schedule
In addition to the above requirements for inspection and maintenance, CNG vehicles shall meet the inspection and maintenance requirements that apply to those types of vehicles as specified by manufacturer.

PMI cycles for natural gas vehicles shall be extended to 6,000 miles between oil changes and must comply with the manufacturer’s specified requirements.

MDR 4.5 Mechanical Maintenance Program
CONTRACTOR shall be responsible for the safe and efficient maintenance of required items, as listed below, in connection with its operation of VT:
a. Vehicles (revenue and non-revenue) and equipment
b. Communications systems
c. Electronic farebox systems
d. Video surveillance equipment and components
e. CAD/AVL/ITS equipment
f. All other CITY-provided equipment, furnishings, and accessories These items are to be maintained in a clean, safe, sound, and operable condition at all times, and fully in accord with any Original Equipment Manufacturer (OEM) Specifications and Requirements, in strict conformity to CONTRACTOR’s CITY-Approved Preventive Maintenance Program, applicable requirements of any federal or State statutes, and CHP regulations and orders. CONTRACTOR’s duty and responsibility to maintain all vehicles and equipment shall not be delegated to any other person, firm, or corporation.

All parts, materials, tires, lubricants, fluids, oils, and procedures used by CONTRACTOR on all VT vehicles and equipment shall meet or exceed OEM specifications and 189
requirements. All parts installed by CONTRACTOR on VT vehicles and equipment shall become property of CITY.

The Maintenance Manager shall implement a pro-active Quality Assurance Plan, subject to approval by the Transit Manager, to verify the quality of work performed.

CONTRACTOR, at its sole cost and expense, shall provide all:
a. Labor
b. Repairs
c. Parts
d. Supplies
e. Maintenance tools and equipment
f. Lubricants
g. Maintenance
h. Cleaning
i. Major components
j. Component rebuilding and replacement
k. Other components, facilities, and services which may be required to fulfill its maintenance responsibilities pursuant to this AGREEMENT MDR 4.6 General Maintenance
a. All wheelchair lifts, ramps, and related equipment shall be inspected, serviced, and lubricated at intervals necessary to ensure that the wheelchair lifts are fully operational whenever the vehicle is used in revenue service. If a vehicle is sent out with an unaddressed inoperable lift, the incident will result in a penalty. b. Brake inspections and adjustment shall be performed at intervals that ensure the safe and efficient operation of the braking system.
c. All mechanical, electrical, fluid, air, and/or hydraulic systems shall be maintained in a safe and fully functional, as designed, condition always. d. The interior passenger compartment shall be free of exhaust fumes from the engine, engine compartment, and exhaust system of the vehicle. e. Heating, ventilation, and air conditioning (HVAC) systems shall be maintained and used to ensure that the passenger compartment temperature is comfortably always maintained under all climatic conditions on all in-service runs.

CONTRACTOR shall maintain the A/C systems in an operable condition throughout the entire year.
f. Seats shall be always maintained in proper operating condition. All rips, tears, cuts, gum, graffiti, and other damage shall be cleaned or repaired in a professional manner immediately upon their discovery. CONTRACTOR shall replace seat covers which are worn or cannot be professionally repaired, using materials which are identical in design and color as those materials being replaced. g. Vehicles are to be kept free from excessive build up on the bus interiors, and vehicles shall be steam cleaned/detailed once per quarter. 190
h. Electronic farebox system shall be always maintained in proper operating condition.
i. Video surveillance (REI) and Drive Cam systems shall be always maintained in proper operating condition.
j. CAD/AVL/ITS systems and peripheral components shall be always maintained in proper operating condition.
k. Tires shall always be matched (by manufacturer, size, and tread pattern) on each axle. Tires shall not vary more than 3/32" between inner and outer tires and not more than 4/32" between curb side and roadside.
l. Cradle motor mounts shall be replaced in pairs.
m. Radiators shall be re-cored at the time of engine replacement.

MDR 4.6.1 Vehicle Brake Replacement Requirements
a. Drums and rotors shall be turned with hubs attached. b. Both brakes on an axle shall be replaced at the same time. c. Wheel seals shall be replaced with every brake job and bearings shall be checked.

MDR 4.7 Vehicle Repair
All repairs to VT revenue vehicles shall be performed by CONTRACTOR or other vendors and suppliers subject to prior approval by the Transit Manager. Repairs shall include, but not be limited to, work to correct loss or damage, adjustments due to normal wear and tear, and overhaul, rebuilding or replacement of components. CONTRACTOR shall perform repair work expeditiously in response to identification of problems by drivers or other staff members. CONTRACTOR shall assure CITY that the required repairs shall not be deferred.

CONTRACTOR shall be familiar with vehicle and equipment warranties and shall comply with all warranty provisions in the conduct of its maintenance functions.

MDR 4.8 Major Components
Major components under this agreement are identified as engines, transmissions, differentials, turbochargers, and for Battery Electric Buses (BEB) traction motors and battery packs/energy storage system. CONTRACTOR shall be responsible to monitor the condition and performance of vehicles’ major components so as to maximize useful life and avoid costly catastrophic failures. As a minimum, the CONTRACTOR’s monitoring program shall consider miles accumulated, fuel/oil/energy consumption trends, loss or reduction of power, erratic performance, and regular periodic laboratory analysis of engine oil, transmission fluid, differential oil, and degradation of energy storage. The monitoring program will provide the basis for recommending scheduled overhaul of engines, transmissions, and differentials or replacement of traction motors and battery packs/energy storage system.
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If CONTRACTOR determines that a major component needs to be overhauled or replaced, CONTRACTOR shall notify CITY in writing detailing the reasons for such a determination. The determination shall include detailed findings of tests, oil analysis or consumables data that support the conclusion. After review, CITY may direct CONTRACTOR in writing to proceed with the recommended work. CONTRACTOR shall provide in the request memo, at a minimum, the following information:
a. Make
b. Model
c. Serial number
d. CITY fleet number
e. Date placed in service
f. Life miles
g. Date and life-miles of the vehicle’s rebuilds and major component replacements h. Preventive Maintenance Inspection Reports
i. Vehicle Down Time
j. Warranty Start and Expiration Dates, Miles, and/or Hours k. Part(s) Cost
l. Shipping/freight cost and taxable or non-taxable
m. Tax rate and amount
n. Total cost
All overhauls shall be performed by a factory-authorized repair shop, approved by CITY, in writing, in advance of work, using only OEM parts and OEM minimum overhaul standards. CITY shall reimburse CONTRACTOR only for actual cost of the major components overhauled or replaced, excluding labor and ancillary costs, following the above guidelines. If CITY determines that such work was a result of poor maintenance performance, failure to monitor overhaul criteria, neglect or abuse by CONTRACTOR, CITY will not be liable for any costs caused by said neglect or abuse. CONTRACTOR must submit a detailed invoice to CITY for all such work.

CONTRACTOR shall be responsible for the cost of removal and replacement of the major components. In addition, during the overhaul, CONTRACTOR shall replace ancillary parts at its own cost including all cooling hoses, engine and transmission mounts, drive belts, gaskets, bolts, and rebuild or replace the radiator. CONTRACTOR shall be responsible for paying for all labor associated with the overhaul or replacement of major components.

CONTRACTOR shall assess all other components, lines, hoses, or systems. Those items determined to have never been replaced or found not to meet the OEM minimum standards for serviceability shall be rebuilt or replaced to minimum OEM specifications at the time of the overhaul.

CONTRACTOR shall remain responsible for all costs related to repair or replacement of engine driven parts such as emissions related components, generators, hydraulic pumps, water pumps, engine driven fuel pumps, valve covers, oil pans, alternators, voltage regulators, air compressors, air conditioning compressors, vacuum pumps, and starter motors. CONTRACTOR shall also remain responsible for all costs related to repair or 192
replacement of transmission related parts such as oil coolers, external oil lines, external filters, external linkage modulators, external speedometers, “driven” gears or sensors, neutral start switches and temperature sensors. CONTRACTOR shall also remain responsible for all costs related to repair or replacement of differential related parts such as rear axle housing, lubricants/oils, bearings, shafts, and seals.

MDR 4.9 Parts Inventory
CONTRACTOR shall establish and maintain an ongoing spare parts inventory sufficient to minimize vehicle down-time and ensure that peak vehicle requirements are met.

CONTRACTOR may be asked to provide documentation of the Inventory, if requested by CITY.

MDR 4.10 Tools and Equipment
All tools, equipment, computers, and software used for VT maintenance shall be provided and maintained by CONTRACTOR. Any tools, equipment, computers, and software’s provided by CITY to CONTRACTOR may not be replaced at the end of useful life by CITY.

MDR 4.11 Vehicle Towing
In the event that towing of any VT vehicle is required due to mechanical failure or damage, CONTRACTOR shall be responsible to provide such towing at CONTRACTOR’s sole expense. All tows shall be performed by a professional tow company with a dedicated tow vehicle. CITY-owned vehicles shall not be used to push or tow any vehicles under any circumstances. CONTRACTOR’s staff shall not use any vehicle to push vehicle on any public roadway. Any damage to a vehicle being towed/moved shall be repaired and paid for by the CONTRACTOR within 3 weeks (21 calendar days) of the damage occurring.

MDR 4.12 Emissions Control Programs
CONTRACTOR shall perform and certify such tests of equipment required to meet CITY, local, state, and federal requirements related to exhaust smoke and engine emissions.

CONTRACTOR shall be responsible for maintaining the California Air Resources Board (CARB) Voluntary Compliance Program for the VT diesel bus fleet. This includes performance of periodic smoke emissions inspections, maintenance of records, and preparation of reports as may be required by CARB. CONTRACTOR shall be responsible for cooperating with CITY in the scheduling of emissions testing and shall further be responsible for conducting repairs as required to meet emissions standards.

MDR 4.13 Oil Analysis
A laboratory engine oil analysis shall be performed on every CITY-provided vehicle engine as required by the CITY PMI program. The analysis program used by CONTRACTOR 193
shall be subject to approval by Transit Manager. Results of the analysis shall be reported to CITY and kept on site for a minimum of one (1) year.

A laboratory transmission oil analysis shall be performed on every CITY-provided vehicle transmission as required by the CITY PMI program. The analysis program used by CONTRACTOR shall be subject to approval by CITY’s Transit Manager. Results of the analyses shall be reported to CITY and kept on site for a minimum of one (1) year.

MDR 4.14 Daily Vehicle Servicing
CONTRACTOR shall perform daily vehicle servicing on all VT vehicles and equipment used in revenue service. For purposes of this AGREEMENT, daily servicing shall include, but are not limited to:
a. Fueling
b. Engine oil, coolant, water, and transmission fluid check/add c. Farebox probing, vault pulling and replacement
d. On-Board Technology functionality checks (Modem, CAD/AVL/ITS, Cameras, APC’s)
e. Wheelchair lift check
f. Brake check
g. Lights and flasher check
h. Interior sweeping, dusting, and cleaning
i. Exterior cleaning
j. Exterior and interior visual inspection
k. Check of all vehicle performance defects reported by drivers to identify potential safety and reliability items requiring immediate attention l. Additional requirements as specified by vehicle manufacturers.

CONTRACTOR shall develop, implement, and maintain a written checklist of items included in the daily servicing of each vehicle. The checklist shall be utilized and kept on file for CITY and California Highway Patrol review. This checklist requirement may incorporate, or supplement CHP required driver's pre-trip safety inspections.

MDR 4.15 Vehicle Cleaning
CONTRACTOR shall always maintain VT vehicles in a clean and neat condition. The interior of all vehicles shall be kept free of litter and debris throughout the operating day.

Vehicles shall be swept and dusted daily. The interiors of all vehicles shall be thoroughly washed at least once per week, including all dashboards, windows, seats, floors, stanchions, and grab rails. All foreign matter such as gum, grease, dirt, and graffiti shall be removed from interior surfaces during the interior cleaning process. Any damage to seat upholstery shall be repaired immediately upon discovery. Ceilings, walls, and upholstery shall be thoroughly cleaned (detailed) at least once per month, or more often as necessary. Destination sign interior and exterior glass shall be cleaned as necessary to maintain a clean appearance and maximize visibility. 194
The exteriors of all VT vehicles shall be washed as required to maintain a clean, inviting appearance and in no event less than twice per week. Exterior washing shall include bus body, all windows, and wheels. Exterior components such as tires, bumper fascia, fender skirts, and door edge guards shall be maintained as necessary to maintain an attractive appearance.

Buses shall always be kept free of vermin and insects. CONTRACTOR shall exterminate all vermin and insects from all vehicles immediately upon their discovery, utilizing safe and non-hazardous materials.

MDR 4.16 Maintenance Evaluations
CONTRACTOR shall allow CITY access to CONTRACTOR’s facilities and records to monitor CONTRACTOR’s maintenance performance as CITY deems necessary. CITY may perform regular, unannounced maintenance inspections of vehicles, equipment, and facilities maintained by CONTRACTOR. Inspections may be performed by CITY personnel and/or independent consultants to assist in determining CONTRACTOR’s maintenance performance. CITY shall be permitted to view and copy any vehicle or equipment maintenance records, inspect vehicles and equipment, and request CONTRACTOR personnel to drive vehicles or operate equipment as is necessary to evaluate the condition of vehicles and equipment used in the performance of this AGREEMENT. Inspections by CITY or a third-party contractor shall be done no less than once per quarter.

MDR 4.17 Maintenance Records and Reports
CONTRACTOR shall prepare, maintain, make available to CITY, and reduce to written form records and data relative to VT vehicles and equipment maintenance. Maintenance records shall be maintained on all vehicles indicating all warranty work, preventive maintenance, and repairs performed on each vehicle. All such records and reports shall be prepared and maintained in such a manner so as to fulfill any applicable state or federal requirements, as well as any needs of CITY to enable it to accurately evaluate CONTRACTOR’s maintenance performance and the operating expense associated with various VT vehicles and equipment.

Records of all maintenance and inspections shall be made available to CITY or its Designee, the California Highway Patrol and/or such other regulatory agencies with jurisdiction when requested. CITY or its Designee maintains the right to inspect, examine and test, at any reasonable time, any vehicles used in performance of this AGREEMENT and any equipment used in the performance of maintenance work in order to ensure compliance with this AGREEMENT. Such inspections shall not relieve the CONTRACTOR of the obligation to continually monitor the condition of all vehicles and to identify and correct all substandard or unsafe conditions immediately upon discovery.

CONTRACTOR shall transport any or all vehicles and equipment to any required inspection facilities when requested. In the event that the CONTRACTOR is instructed by 195
CITY or any other regulatory agency to remove any equipment from service due to mechanical reasons, CONTRACTOR shall make any and all specified corrections and repairs to the equipment and resubmit the equipment for inspection and testing before it is again placed back into service.

CONTRACTOR shall prepare maintenance records and reports in a form and according to a schedule approved by CITY. Such records and reports shall include, but not be limited to, the following:
a. Daily vehicle inspection and servicing checklist.
b. Work orders for all maintenance inspections, warranty repairs and other vehicle repairs including materials, parts and labor consumed.
c. Road call reports, or work order, for each road call identifying date and time, vehicle number, problem including whether it is a minor or major failure as defined by FTA, and mileage of vehicle at time of failure.
d. Oil analysis reports for each 6,000-mile interval of vehicle operation. e. Monthly summary to be attached to CONTRACTOR’s invoice listing each vehicle, vehicle mileage, vehicle miles since last preventive maintenance inspection, vehicle fuel and lubricants consumption, and vehicle road calls.

CONTRACTOR shall submit to CITY copies of the California Highway Patrol (CHP) annual Safety Compliance Report (CHP 343) and Vehicle Inspection Reports (CHP 343a).

CONTRACTOR shall attain satisfactory rating in each category of the Safety Compliance Report (maintenance records, driver records, regulated equipment, and terminal).

CONTRACTOR shall expeditiously correct any deficiencies noted on any CHP vehicle inspection report.

MDR 4.17.1 Vehicle Maintenance Record Keeping
CONTRACTOR shall maintain an up-to-date vehicle file for each vehicle containing, at a minimum, the following information:
a. Make
b. Model
c. Serial number
d. CITY fleet number
e. CITY Property ID number and serial number of installed CITY-Owned equipment f. License number
g. Date received
h. Date placed in service
i. Life miles
j. Rebuilds and major component replacements including date and life-miles k. Vehicle repairs
l. Preventive Maintenance Inspection Reports
m. Daily "Vehicle Condition" Reports
n. Work Orders
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o. Vehicle Down Time
p. Warranty Start and Expiration Dates, Miles, and/or Hours The "Preventive Maintenance Inspection" Reports shall be kept for three (3) years. Daily "Vehicle Condition" Reports shall be kept for the period required by the CHP. Oil analysis reports shall be kept for two (2) years.

All work accomplished shall be in accordance with the manufacturer's instructions and warranty conditions. Daily "Vehicle Condition" Reports shall be submitted to CITY (or its designee) upon request. CONTRACTOR shall submit the entire vehicle file to CITY (or its designee) upon request.

MDR 4.18 Out-of-Service Designation
A vehicle shall be designated as unfit for revenue service or considered “Out-of-Service” if, upon inspection, any of the following conditions are found:
a. Brakes out of adjustment
b. Loose steering components
c. Wheelchair lift/ramp and related equipment not functioning properly d. Air Conditioning unable to maintain a temperature 20°F lower than ambient e. Heating or Defroster inoperative
f. "MISSED" Preventive Maintenance Inspection, as outlined herein g. Tires with a tread depth of less than 2/32nd on drive axel and 4/32nd on steering axel
h. Inoperative Emergency Exits/Doors/Windows
i. Inoperative two-way radio
j. Inoperative farebox
k. Failure to achieve a satisfactory rating in any category of the annual California Highway Patrol Safety Compliance report (CHP 343)
l. Removal by California Highway Patrol
m. Any condition not in compliance with ADA
n. Any condition not in compliance with applicable federal or state regulations o. Inoperative CAD/AVL system
Vehicle shall continue to have the “Out-of-Service” designation until it is brought into compliance. Subject to approval by CITY.

CONTRACTOR shall not be paid for hours operated in VT revenue service by coaches that are operated after an out-of-service condition is identified and before said out of service condition is repaired. CONTRACTOR shall be permitted to finish a trip with a vehicle that has an out-of-service condition, unless the out-of-service condition is safety related or could cause a catastrophic failure of any major components listed herein. CITY may, at its sole discretion, correct any unresolved out-of-service condition, and withhold the costs related to such correction(s) from payment to the CONTRACTOR, provided 197
CONTRACTOR has failed to correct such out-of-service condition in a reasonable period of time.

MDR 4.19 On-Board Video Surveillance Systems
CONTRACTOR shall perform all required maintenance of the video surveillance systems, including REI and Drive Cam units, located on VT vehicles. CONTRACTOR maintenance of the system shall include cleaning of all video equipment on a routine basis and, at a minimum, at manufacturer’s recommended service intervals. CONTRACTOR shall report any unusual or required maintenance problems to CITY Transit Manager within 24 hours.

The CONTRACTOR is required to maintain and download incidents as needed or requested.

MDR 4.20 Electronic Fare Collection System
CONTRACTOR shall perform all required maintenance of the electronic fare collection system to ensure no disruptions in service and to ensure that all necessary data is retrievable from the system. CONTRACTOR shall maintain electronic fare collection system in accordance with manufacturer recommended maintenance procedures and specifications.

MDR 4.21 CAD/AVL/ITS Systems
CONTRACTOR shall install, operate, and perform all required maintenance of the CAD/AVL/ITS systems located on VT vehicles. CONTRACTOR shall maintain CAD/AVL/ITS systems in accordance with manufacturer recommended maintenance procedures and specifications.

MDR 4.22 Maintenance Performance Standard
A. Maintenance:

CONTRACTOR shall maintain stated intervals between inspections. Any PMI inspection completed more than 500 miles before Preventive Maintenance Inspection (PMI) mileage interval is considered "EARLY". Any PMI inspection completed more than 500 miles past Preventive Maintenance Inspection (PMI) mileage interval is considered "LATE". Any PMI inspection completed more than 1,000 miles past PMI mileage interval is considered "MISSED". "MISSED" PMIs shall result in that vehicle being "non-serviceable" and all days operated in revenue service under such condition shall be considered non-revenue days for the bus with the "MISSED" PMI. One hundred percent (100%) of PMIs shall be completed on time as scheduled (within 500 +/- miles of required interval).

B. Vehicle Cleanliness:
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CONTRACTOR shall always maintain all vehicle’s exteriors and interiors in a clean and litter free condition in accordance with the CONTRACTOR’s Scope of Work as set forth in Exhibit F.

C. Vehicles Damage:

All components of the vehicle bodies, appurtenances, and frames shall be maintained in a safe, sound, and undamaged condition always. Vehicles shall be repaired as soon as possible, but no later than thirty (30) days from the accident/incident, without approval from the Transit Manager. Circumstances under the CONTRACTOR’s control shall not prevent a vehicle from being back in service within an approved CITY timeline proposed by the CONTRACTOR. A penalty may be assessed by the CITY for vehicles out of service longer than thirty (30) days, unless approved in advance by the Transit Manager.

D. Breakdowns:

Vehicle breakdowns should not exceed one per 10,000 miles.

Vehicle breakdowns per X miles are calculated by dividing the number of breakdowns or road calls in the reporting period by the number of vehicle service miles in that reporting period.

E. Vehicle Down Time:

The total number of days that any vehicle is down due to maintenance issues or open work orders is “down time” (excluding vehicle down due to accidents). The CONTRACOTR’s goal should be to ensure that vehicles are returned to service within 3 days. CITY incurs additional costs when vehicles are down for an extended period of time, therefore a penalty shall be imposed if unavailability extends beyond 15 days. A penalty will not be assessed when down time is due to circumstances beyond the CONTRACTOR’s control, as determined solely and finally by Transit Manger (i.e. supply chain issues, natural disasters, or weather delays).

F. Fleet Cannibalization:

Except when approved by CITY, the CONTRACTOR shall not remove any part from another vehicle, whether out of service or not, to install on another vehicle because parts are not immediately available.

G. Major Defect:

CONTRACTOR shall ensure that no vehicle in revenue service has a major defect.

A penalty shall be assessed by CITY if a major defect is identified during a random inspection or quarterly fleet audit.
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H. Required Vehicle and/or Terminal Certifications:

CONTRACTOR shall maintain both California Highway Patrol (CHP) terminal and the General Public Paratransit Vehicle (GPPV) certification of all appropriate drivers and vehicles used in the performance of this AGREEMENT.

MDR 4.23 Maintenance Personnel
CONTRACTOR shall provide, at a minimum, one (1) mechanic for every eight (8) buses in the VT total active fleet. At least eighty percent (80%) of all maintenance personnel, including the Maintenance Manager, must be ASE master certified on medium/heavy-duty trucks and/or buses or possess comparable certifications. Certifications must be kept current throughout the duration of the AGREEMENT, exceptions may be granted to the CONTRACTOR in writing by the Transit Manager. CONTRACTOR shall provide an organizational chart for the maintenance department. A narrative shall be provided explaining how the organizational structure, its functions, personnel distribution, and numbers of positions will meet the maintenance needs of the CITY’s fleet and assets.

Maintenance personnel assigned to work on CITY-owned vehicles and equipment shall have thorough knowledge of:

A. Engines, transmissions, and related mechanical equipment.

B. Methods and procedures used in servicing mechanical equipment.

C. Vehicle chassis and bodies.

D. Tools, precision instruments, equipment, and procedures used in the general repair and maintenance of vehicle equipment.

E. Decimals, fractions, and specifications related to vehicle mechanics.

F. Specialized areas such as painting, upholstering, brake relining, air conditioning, wheelchair lifts, GFI fareboxes, on-board technology and electronic destination signs.

Maintenance Personnel shall have the following skills:

A. Conduct preventive maintenance inspections and complete associated paperwork.

B. Inspect vehicle engines, transmissions, and other mechanical, electric, and electronic parts and components.

C. Diagnose vehicle engine, transmission, electrical and electronic component system problems.

D. Repair vehicle engines, transmissions, and other mechanical, electric, and electronic parts and components.

CONTRACTOR shall provide technical training of maintenance personnel necessary to ensure a consistent level of current, thorough knowledge in the maintenance and repair of the several types of vehicles and equipment used in fixed route and paratransit service, including air conditioning systems, wheelchair lifts, and other ancillary equipment. 200
CONTRACTOR shall ensure that designated personnel, as approved in writing by the Transit Manager, is capable of managing maintenance staff in the absence of the Maintenance Manager. If maintenance is undertaken during the evening hours, CONTRACTOR shall ensure that the designated personnel oversee the evening shift.

MDR 4.24 Passenger Shelter, Bench, Trash Can, and Signage Cleaning CONTRACTOR shall inspect all CITY-owned passenger shelters, benches, trashcans, and signage and remove any accumulated trash and debris on a regular basis in conjunction with the CITY’s bus stop cleaning contractor’s schedule. Shelters, including, but not limited to the bench, schedule holder, glass surfaces, and sidewalk areas within five (5) feet of the shelter structure.

Based on regular inspection and reports from the public, CONTRACTOR shall clean benches and bus stop signage as needed, including the removal of graffiti, unauthorized notices or flyers, tape, and other foreign matters. CONTRACTOR shall report any damage to transit shelters, benches, and signage to CITY immediately upon discovery. CITY shall complete repairs required to all stop amenities.

CONTRACTOR shall be responsible for emptying and cleaning trashcans at bus stop locations. Trashcans shall be emptied and cleaned as needed or as requested by CITY to maintain a neat and sanitary condition, but at least weekly.

MDR 4.25 Damage to on-board equipment, and buses
CONTRACTOR shall ensure the safety and protection from malicious acts or damage to on-board equipment, support equipment (laptops, PC’s, ect.), bus stops, and buses. Onboard equipment shall be kept in proper working order. Should On-board equipment be damaged by CONTRACTOR or its agents, CONTRACTOR shall incur any and all repair costs determined by CITY. CONTRACTOR shall incur any cost to repair damage that occurs to any of the CITY’s vehicles while under the care and control of CONTRACTOR, any of its employees, or any vendor to which CONTRACTOR has subcontracted, regardless of the party that is responsible for the damage. CITY’s determination of responsibility for damages and reimbursement amount shall be conclusive. CITY shall have sole control over the manner in which repairs are made. CONTRACTOR shall pay said reimbursement within ten (10) weekdays of CITY mailing of an invoice.

MDR 4.26 Turnover Procedure
In this section, “CONTRACTOR” shall be in reference to the vendor of the expiring or terminating agreement with the CITY. The term “successful Proposer” shall refer to the vendor award the contract of this RFP.

This procedure is designed to determine the condition of VT vehicles, equipment, and facilities at the time of turnover between contractors. This Turnover Procedure shall be 201
implemented toward the end of the current contract term and prior to the commencement of the new contract. At the CITY's option, a Turnover Inspection may be implemented with or without a change of contractor.

Upon termination or completion of the contract term, the outgoing CONTRACTOR will be responsible for returning all vehicles, equipment, and facilities to CITY in the condition in which they were received (except for normal wear and tear), including (but not limited to) body condition, system(s) condition and function, all ancillary equipment (intact and functional), and overall vehicle operation and performance. In addition to vehicles, this requirement also applies to bicycle racks; fareboxes (installed units, spare units, and parts inventory), fareboxes and farebox portable data unit, and any other CITY provided equipment.

CITY may contract with a qualified, third-party vehicle inspection firm to assist in the vehicle turnover inspection process. The third-party inspector will conduct individual inspections on each vehicle (within its last preventive maintenance cycle), equipment, and facility prior to the return to CITY. Such inspections will ensure that any necessary repairs are completed and will require the CONTRACTOR to conduct any needed repairs. Once the CONTRACTOR is notified of any deficiencies requiring repair, the CONTRACTOR shall have no more than five (5) but no less than sixty (60) calendar days from the expected Turnover date in which to complete those repairs. If said repairs are not completed during that time frame, CITY or the successor contractor may option to complete those repairs and charge the CONTRACTOR for the cost of repair work, including labor and parts cost.

If repairs are not able to be completed prior to turnover due to supply chain or vehicle manufacture issues and not covered under warranty or recalls, CONTRACTOR, Successful Proposer, and CITY (or its designee) shall agree on the cost of parts and labor for the repairs CONTRACTOR shall pay to the CITY to remedy the deficiency.

MDR 4.26.1 Pre-Audit Meeting
Current CONTRACTOR, Successful Proposer, and the CITY (or its designee) shall meet seventy-five (75) to ninety (90) calendar days prior to turnover. All parties shall be represented by authorized personnel at this Pre-Audit Meeting. The purpose of the PreAudit Meeting shall be to set guidelines for procedure during the Initial Audit. Procedures shall be agreed upon and confirmed in writing by all parties within five (5) calendar days of the Pre-Audit Meeting.

MDR 4.26.2 Initial Audit
CONTRACTOR, Successful Proposer, and CITY (or its designee) shall meet within sixty (60) to seventy-five (75) calendar days prior to turnover at the CONTRACTOR’s facility for the initial turnover audit. All parties shall be represented by authorized personnel at this Initial Audit. CONTRACTOR shall make available such personnel as necessary to move vehicles and operate hoists. CONTRACTOR shall make available to the CITY (or its designee) all preventive maintenance inspection records, daily driver inspections, oil analyses test results and other records as appropriate. CONTRACTOR, Successful 202
Proposer, and CITY (or its designee) shall cooperate fully during the Initial Audit as set forth in the guidelines determined at the Pre-Audit Meeting.

At this time, the CITY (or its designee) shall examine all vehicles, equipment, and facilities listed herein and in Exhibit E to determine its current condition. CONTRACTOR shall make available adequate facilities and equipment dedicated to accommodating the Initial Audit as well as provide a space that is clean and dry near the hoist for records inspection.

All parties shall be provided with the draft results of this inspection at the conclusion of the Initial Audit.

After the Initial Audit, CONTRACTOR, Successful Proposer, and CITY (or its designee) shall meet to determine a plan and timeline for resolution of defects found during the Initial Audit. CONTRACTOR shall furnish CITY with timeline and specific plan for resolution of deferred maintenance prior to turnover. The “Resolution Plan” shall be submitted within fourteen (14) calendar days from the date the Initial Audit results are provided, but no less than forty-five (45) calendar days prior to the expected Turnover date.

MDR 4.26.3 Final Audit
As proposed by CONTRACTOR, within five (5) calendar days prior to turnover, CITY (or its designee), CONTRACTOR, and Successful Proposer shall meet to physically reexamine all vehicles, equipment, and facilities. Records of the repairs and correction made since the Initial Audit shall be kept and made available to the CITY (or its designee) for review and confirmation. The current condition of all vehicles, equipment, and facilities shall be determined, likely by a third-party vendor. CONTRACTOR will utilize CITY facilities and CONTRACTOR equipment dedicated to accommodating the Final Audit as well as provide a space that is clean and dry near the hoist for records inspection. All parties shall be provided with the draft results of this inspection at the conclusion of the Turnover Audit.

The facility standard shall be the standards set forth herein and vehicles shall meet the standards contained in Exhibit F herein.
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Level of Service
Fixed RouteVehicle Revenue Hours 119,000 +20% 119,000 +20% 119,000 +20% 119,000 +20% 119,000 +20% Vehicle Revenue Miles 1,760,000 +20% 1,760,000 +20% 1,760,000 +20% 1,760,000 +20% 1,760,000 +20%ParatransitVehicle Revenue Hours 12,000 +20% 12,000 +20% 12,000 +20% 12,000 +20% 12,000 +20%Vehicle Revenue Miles 156,000 +20% 156,000 +20% 156,000 +20% 156,000 +20% 156,000 +20%V‐LineVehicle Revenue Hours 6,500 +20% 6,500 +20% 6,500 +20% 6,500 +20% 6,500 +20%Vehicle Revenue Miles 240,000 +20% 240,000 +20% 240,000 +20% 240,000 +20% 240,000 +20%Sequoia Shuttle Vehicle Revenue Hours 17,000 +20% 17,000 +20% 17,000 +20% 17,000 +20% 17,000 +20% Vehicle Revenue Miles 280,000 +20% 280,000 +20% 280,000 +20% 280,000 +20% 280,000 +20%LOOPVehicle Revenue Hours 300 +20% 300 +20% 300 +20% 300 +20% 300 +20%Vehicle Revenue Miles 1,700 +20% 1,700 +20% 1,700 +20% 1,700 +20% 1,700 +20%MicrotransitVehicle Revenue Hours 26,910 +20% 26,910 +20% 26,910 +20% 26,910 +20% 26,910 +20%Vehicle Revenue Miles 403,650 +20% 403,650 +20% 403,650 +20% 403,650 +20% 403,650 +20% Total Combined Cost FTE Year 1 Year 2 Year 3 Year 4 Year 5 Total Total Fixed Route ‐ Hours 82.28 $ 8,080,785.54 $ 8,209,196.57 $ 8,389,011.68 $ 8,648,461.06 $ 8,866,296.11 $ 42,193,750.96 Total Paratransit Service ‐ Hours 7.56 $ 740,126.33 $ 814,020.38 $ 897,377.74 $ 1,007,615.47 $ 1,102,186.29 $ 4,561,326.21 Total V‐LINE ‐ Hours 4.49 $ 417,425.54 $ 444,860.84 $ 465,224.12 $ 504,816.50 $ 962,109.81 $ 2,794,436.80 Total Sequoia Shuttle ‐ Hours 11.75 $ 1,580,872.12 $ 1,684,774.95 $ 1,761,894.67 $ 1,320,289.30 $ 1,362,988.90 $ 7,710,819.93 Total LOOP ‐ Hours 0.21 $ 21,548.66 $ 21,893.32 $ 22,374.20 $ 23,066.01 $ 23,647.83 $ 112,530.02 Total Fixed Route ‐ Miles 11.39 $ 1,946,263.70 $ 2,082,987.52 $ 2,182,967.35 $ 2,277,481.53 $ 2,375,851.10 $ 10,865,551.20 Total Paratransit Service ‐ Miles 1.01 $ 206,614.11 $ 215,710.05 $ 226,064.00 $ 236,012.46 $ 210,586.80 $ 1,094,987.42 Total V‐LINE ‐ Miles 1.55 $ 219,834.82 $ 228,861.71 $ 239,126.10 $ 248,951.06 $ 259,158.03 $ 1,195,931.72 Total Sequoia Shuttle ‐ Miles 1.81 $ 302,542.01 $ 314,801.57 $ 329,016.41 $ 342,351.49 $ 356,194.16 $ 1,644,905.64 Total LOOP ‐ Miles 0.01 $ 1,773.58 $ 1,903.53 $ 1,994.82 $ 2,081.14 $ 2,170.97 $ 9,924.03 Total Fixed Monthly Rate 22.00 $ 5,623,753.50 $ 5,747,574.71 $ 5,941,693.27 $ 6,249,402.06 $ 6,526,710.12 $ 30,089,133.67 Incentives 162,611.37 $ $ 167,621.19 $ 173,038.24 $ 172,563.73 $ 184,758.43 $ 860,592.96 Major Component Replacements 260,000.00 $ $ 260,001.00 $ 260,002.00 $ 260,003.00 $ 260,004.00 $ 1,300,010.00 Startup Cost 1,026,602.31 $        ‐ $                         ‐ $                         ‐ $                         ‐ $ $ 1,026,602.31 Total 144.08 $ 20,590,753.60 $ 20,194,207.35 $ 20,889,784.59 $ 21,293,094.80 $ 22,492,662.54 $ 105,460,502.87 Cost per Hour & Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Total Fixed Route
Cost/Revenue Hour 82.28 $ 67.91 $ 68.98 $ 70.50 $ 72.68 $ 74.51 Total Paratransit Service
Cost/Revenue Hour 7.56 $ 61.68 $ 67.84 $ 74.78 $ 83.97 $ 91.85 Total V‐LINE
Cost/Revenue Hour 4.49 $ 64.22 $ 68.44 $ 71.57 $ 77.66 $ 80.18 Total Sequoia Shuttle
Cost/Revenue Hour 11.75 $ 92.99 $ 99.10 $ 103.64 $ 112.46 $ 116.10 Total LOOPCost/Revenue Hour 0.21 $ 71.83 $ 72.98 $ 74.58 $ 76.89 $ 78.83 MicrotransitCost/Revenue Hour 18.60 58.89 62.76 65.63 71.22 73.52 Total Fixed Route
Cost/Revenue Mile 11.39 $ 1.11 $ 1.18 $ 1.24 $ 1.29 $ 1.35 Total Paratransit Service
Year 1 Year 2 Year 3 Year 4 Year 5
204
Cost/Revenue Mile 1.01 $ 1.32 $ 1.38 $ 1.45 $ 1.51 $ 1.57 Total V‐LINE
Cost/Revenue Mile 1.55 $ 0.92 $ 0.95 $ 1.00 $ 1.04 $ 1.08 Total Sequoia Shuttle
Cost/Revenue Mile 1.81 $ 1.08 $ 1.12 $ 1.18 $ 1.22 $ 1.27 Total LOOPCost/Revenue Mile 0.01 $ 1.04 $ 1.12 $ 1.17 $ 1.22 $ 1.28 MicrotransitCost/Revenue Mile 2.22 1.05 1.10 1.15 1.20 1.25 Total Fixed Monthly Rate 22.00 $ 554,196.32 $ 478,964.56 $ 495,141.11 $ 520,783.50 $ 543,892.51 VT Fixed Route Hourly Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 Driver Wages 82.28 $ 46.45 $ 47.18 $ 48.08 $ 49.54 $ 50.62 Driver Fringe Benefits 18.55 $ $ 19.03 $ 19.60 $ 20.19 $ 20.85 Physicals/Drug Test 0.11 $ $ 0.11 $ 0.11 $ 0.11 $ 0.12
Uniforms $ 0.24 $ 0.24 $ 0.24 $ 0.25 $ 0.25
Other (Identify): Trainee Cost 2.56 $ $ 2.43 $ 2.46 $ 2.58 $ 2.67 TOTAL 82.28 $ 67.91 $ 68.98 $ 70.50 $ 72.68 $ 74.51
VT Paratransit Hourly Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 Driver Wages 7.56 $ 43.10 $ 47.38 $ 52.20 $ 58.79 $ 64.26 Driver Fringe Benefits 16.99 $ $ 18.80 $ 20.84 $ 23.34 $ 25.66 Physicals/Drug Test 0.10 $ $ 0.11 $ 0.12 $ 0.13 $ 0.14
Uniforms $ 0.21 $ 0.24 $ 0.26 $ 0.29 $ 0.32
Other (identify): Trainee Cost 1.27 $ $ 1.31 $ 1.36 $ 1.42 $ 1.47 TOTAL 7.56 $ 61.68 $ 67.84 $ 74.78 $ 83.97 $ 91.85
VT V‐Line Hourly Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 Driver Wages 4.49 $ 41.82 $ 46.21 $ 48.89 $ 53.47 $ 55.36 Driver Fringe Benefits 15.53 $ $ 17.24 $ 18.42 $ 20.11 $ 20.85 Physicals/Drug Test 0.10 $ $ 0.12 $ 0.11 $ 0.10 $ 0.12
Uniforms $ 0.21 $ 0.26 $ 0.24 $ 0.21 $ 0.27
Other (identify): Trainee Cost 6.55 $ $ 4.61 $ 3.92 $ 3.78 $ 3.57 TOTAL 4.49 $ 64.22 $ 68.44 $ 71.57 $ 77.66 $ 80.18
VT Sequoia Shuttle Hourly Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 Driver Wages 11.75 $ 60.56 $ 66.91 $ 70.79 $ 77.42 $ 80.16 Driver Fringe Benefits + Per Diem 22.49 $ $ 24.97 $ 26.67 $ 29.12 $ 30.20 Physicals/Drug Test 0.14 $ $ 0.17 $ 0.16 $ 0.14 $ 0.18
Uniforms $ 0.31 $ 0.38 $ 0.35 $ 0.30 $ 0.39
Other (identify): Trainee Cost 9.49 $ $ 6.67 $ 5.68 $ 5.47 $ 5.17 TOTAL 11.75 $ 92.99 $ 99.10 $ 103.64 $ 112.46 $ 116.10
VT LOOP Hourly Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 Driver Wages 0.21 $ 48.78 $ 49.54 $ 50.48 $ 52.02 $ 53.15 Driver Fringe Benefits 20.00 $ $ 20.52 $ 21.14 $ 21.78 $ 22.49 Physicals/Drug Test 0.11 $ $ 0.11 $ 0.12 $ 0.12 $ 0.12
Uniforms $ 0.25 $ 0.25 $ 0.26 $ 0.26 $ 0.27
Other (identify): Trainee Cost 2.69 $ $ 2.55 $ 2.58 $ 2.71 $ 2.80 205
TOTAL 0.21 $ 71.83 $ 72.98 $ 74.58 $ 76.89 $ 78.83
Fixed Route Cost Per Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Maintenance Parts & Supplies 0.20 $ $ 0.21 $ 0.22 $ 0.23 $ 0.24 Tires $ 0.03 $ 0.04 $ 0.04 $ 0.04 $ 0.04
Outside Vehicle Repairs 0.06 $ $ 0.07 $ 0.07 $ 0.07 $ 0.08 Cleaning Supplies 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.02
Materials & Supplies 0.11 $ $ 0.15 $ 0.15 $ 0.16 $ 0.17 Other Maintenance Items
Maintenance Manager Wages 0.63 $ 0.03 $ 0.03 $ 0.03 $ 0.03 $ 0.03 Maintenance Manager Fringe Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Mechanic Wages (A, B and C) 5.70 $ 0.30 $ 0.31 $ 0.32 $ 0.34 $ 0.35 Mechanic Fringe Benefits (A, B and C) 0.09 $ $ 0.09 $ 0.10 $ 0.10 $ 0.11 Other Maintenance Wages: (Please specify)
Parts Clerk Wages 0.63 $ 0.02 $ 0.02 $ 0.02 $ 0.02 $ 0.02 Utility/Veh Serv Wages 3.16 $ 0.10 $ 0.10 $ 0.11 $ 0.11 $ 0.12 Lead Mechanic Wages 1.27 $ 0.08 $ 0.08 $ 0.09 $ 0.09 $ 0.09 Other Maintenance Fringe Benefits: (Please specify)
Parts Clerk Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Utility/Veh Serv Fringes Benefits 0.03 $ $ 0.03 $ 0.03 $ 0.03 $ 0.04 Lead Mechanic Fringes Benefits 0.02 $ $ 0.03 $ 0.03 $ 0.03 $ 0.03TOTAL 11.39 $ 1.11 $ 1.18 $ 1.24 $ 1.29 $ 1.35 Paratransit Cost Per Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Maintenance Parts & Supplies 0.24 $ $ 0.26 $ 0.27 $ 0.28 $ 0.30 Tires $ 0.04 $ 0.04 $ 0.05 $ 0.05 $ 0.05
Outside Vehicle Repairs 0.08 $ $ 0.08 $ 0.08 $ 0.09 $ 0.09 Cleaning Supplies 0.15 $ $ 0.15 $ 0.16 $ 0.17 $ 0.18
Materials & Supplies 0.11 $ $ 0.12 $ 0.12 $ 0.13 $ 0.13 Other Maintenance Items
Maintenance Manager Wages 0.06 $ 0.05 $ 0.05 $ 0.05 $ 0.05 $ 0.05 Maintenance Manager Fringe Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01Mechanic Wages (A, B and C) 0.50 $ 0.30 $ 0.31 $ 0.32 $ 0.34 $ 0.35 Mechanic Fringe Benefits (A, B and C) 0.09 $ $ 0.09 $ 0.10 $ 0.10 $ 0.11Other Maintenance Wages: (Please specify) Parts Clerk Wages 0.06 $ 0.02 $ 0.02 $ 0.02 $ 0.02 $ 0.02 Utility/Veh Serv Wages 0.28 $ 0.10 $ 0.10 $ 0.11 $ 0.11 $ 0.12 Lead Mechanic Wages 0.11 $ 0.08 $ 0.08 $ 0.09 $ 0.09 $ 0.09 Other Maintenance Fringe Benefits: (Please specify)
Parts Clerk Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Utility/Veh Serv Fringes Benefits 0.03 $ $ 0.03 $ 0.03 $ 0.03 $ 0.04 Lead Mechanic Fringes Benefits 0.02 $ $ 0.03 $ 0.03 $ 0.03 $ 0.03TOTAL 1.01 $ 1.32 $ 1.38 $ 1.45 $ 1.51 $ 1.57 V‐Line Cost Per Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Maintenance Parts & Supplies 0.12 $ $ 0.13 $ 0.13 $ 0.14 $ 0.15 Tires $ 0.02 $ 0.02 $ 0.02 $ 0.02 $ 0.02
Outside Vehicle Repairs 0.03 $ $ 0.03 $ 0.03 $ 0.04 $ 0.04 Cleaning Supplies $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Materials & Supplies 0.05 $ $ 0.05 $ 0.05 $ 0.05 $ 0.05 Other Maintenance Items
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Maintenance Manager Wages 0.09 $ 0.17 $ 0.17 $ 0.18 $ 0.18 $ 0.19 Maintenance Manager Fringe Benefits 0.04 $ $ 0.04 $ 0.04 $ 0.05 $ 0.05Mechanic Wages (A, B and C) 0.78 $ 0.29 $ 0.30 $ 0.32 $ 0.33 $ 0.34 Mechanic Fringe Benefits (A, B and C) 0.09 $ $ 0.09 $ 0.09 $ 0.10 $ 0.10Other Maintenance Wages: (Please specify) Parts Clerk Wages 0.09 $ 0.01 $ 0.01 $ 0.01 $ 0.01 $ 0.01 Utility/Veh Serv Wages 0.43 $ 0.03 $ 0.03 $ 0.03 $ 0.03 $ 0.03 Lead Mechanic Wages 0.17 $ 0.02 $ 0.02 $ 0.03 $ 0.03 $ 0.03 Other Maintenance Fringe Benefits: (Please specify)
Parts Clerk Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Utility/Veh Serv Fringes Benefits 0.03 $ $ 0.03 $ 0.03 $ 0.03 $ 0.03 Lead Mechanic Fringes Benefits 0.02 $ $ 0.02 $ 0.03 $ 0.03 $ 0.03TOTAL 1.55 $ 0.92 $ 0.95 $ 1.00 $ 1.04 $ 1.08 Sequoia Shuttle Cost Per Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Maintenance Parts & Supplies 0.44 $ $ 0.47 $ 0.49 $ 0.51 $ 0.54 Tires $ 0.06 $ 0.06 $ 0.07 $ 0.07 $ 0.07
Outside Vehicle Repairs 0.11 $ $ 0.12 $ 0.13 $ 0.13 $ 0.14 Cleaning Supplies $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Materials & Supplies 0.17 $ $ 0.17 $ 0.18 $ 0.19 $ 0.20 Other Maintenance Items
Maintenance Manager Wages 0.10 $ 0.14 $ 0.15 $ 0.15 $ 0.16 $ 0.16 Maintenance Manager Fringe Benefits 0.04 $ $ 0.04 $ 0.04 $ 0.04 $ 0.04 Mechanic Wages (A, B and C) 0.91 $ 0.29 $ 0.30 $ 0.32 $ 0.33 $ 0.34 Mechanic Fringe Benefits (A, B and C) 0.02 $ $ 0.02 $ 0.02 $ 0.02 $ 0.02 Other Maintenance Wages: (Please specify)
Parts Clerk Wages 0.10 $ 0.02 $ 0.02 $ 0.02 $ 0.02 $ 0.02 Utility/Veh Serv Wages 0.50 $ 0.10 $ 0.10 $ 0.11 $ 0.11 $ 0.12 Lead Mechanic Wages 0.20 $ 0.08 $ 0.08 $ 0.09 $ 0.09 $ 0.09 Other Maintenance Fringe Benefits: (Please specify)
Parts Clerk Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Utility/Veh Serv Fringes Benefits 0.03 $ $ 0.03 $ 0.03 $ 0.03 $ 0.03 Lead Mechanic Fringes Benefits 0.02 $ $ 0.02 $ 0.03 $ 0.03 $ 0.03 TOTAL 1.81 $ 1.08 $ 1.12 $ 1.18 $ 1.22 $ 1.27
LOOP Cost Per Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Maintenance Parts & Supplies 0.21 $ $ 0.22 $ 0.23 $ 0.24 $ 0.25 Tires $ 0.04 $ 0.04 $ 0.04 $ 0.04 $ 0.04
Outside Vehicle Repairs 0.07 $ $ 0.07 $ 0.07 $ 0.08 $ 0.08 Cleaning Supplies 0.01 $ $ 0.01 $ 0.01 $ 0.02 $ 0.02
Materials & Supplies 0.12 $ $ 0.16 $ 0.16 $ 0.17 $ 0.18 Other Maintenance Items
Maintenance Manager Wages 0.00 $ 0.03 $ 0.03 $ 0.03 $ 0.03 $ 0.04 Maintenance Manager Fringe Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Mechanic Wages (A, B and C) 0.01 $ 0.29 $ 0.30 $ 0.32 $ 0.33 $ 0.34 Mechanic Fringe Benefits (A, B and C) 0.02 $ $ 0.02 $ 0.02 $ 0.02 $ 0.02Other Maintenance Wages: (Please specify) Parts Clerk Wages 0.00 $ 0.02 $ 0.02 $ 0.02 $ 0.02 $ 0.02 Utility/Veh Serv Wages 0.00 $ 0.10 $ 0.10 $ 0.11 $ 0.11 $ 0.12 Lead Mechanic Wages 0.00 $ 0.08 $ 0.08 $ 0.09 $ 0.09 $ 0.09Other Maintenance Fringe Benefits: (Please specify) Parts Clerk Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 207
Utility/Veh Serv Fringes Benefits 0.03 $ $ 0.03 $ 0.03 $ 0.03 $ 0.03 Lead Mechanic Fringes Benefits 0.02 $ $ 0.02 $ 0.03 $ 0.03 $ 0.03TOTAL 0.01 $ 1.04 $ 1.12 $ 1.17 $ 1.22 $ 1.28 Monthly Fixed Fee Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 General Manager Wages 1.00 $ 15,333.33 $ 15,793.33 $ 16,267.13 $ 16,755.15 $ 17,257.80 General Manager Fringes 2,948.09 $ $ 3,037.26 $ 3,130.48 $ 3,227.92 $ 3,329.79 Assistant General Manager Wages 1.00 $ 11,000.00 $ 11,330.00 $ 11,669.90 $ 12,020.00 $ 12,380.60 Assistant General Fringes 2,566.15 $ $ 2,670.00 $ 2,778.34 $ 2,891.35 $ 3,009.25 Operations Manager Wages $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Operations Manager Fringes Benefits $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Safety & Training Manager Wages 1.00 $ 9,350.00 $ 9,630.50 $ 9,919.42 $ 10,217.00 $ 10,523.51 Safety & Training Manager Fringes 2,390.43 $ $ 2,489.01 $ 2,591.91 $ 2,699.33 $ 2,811.47 Finance Manager Wages 1.00 $ 7,791.67 $ 8,025.42 $ 8,266.18 $ 8,514.16 $ 8,769.59 Finance Manager Fringes Benefits 2,224.46 $ $ 2,318.07 $ 2,415.84 $ 2,517.97 $ 2,624.68 Clerical Support Wages 1.00 $ 9,166.67 $ 9,441.67 $ 9,724.92 $ 10,016.66 $ 10,317.16 Clerical Support Fringes Benefits 1,959.53 $ $ 2,036.96 $ 2,117.66 $ 2,201.78 $ 2,289.47 Operations Supervisory Wages $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Operations Supervisory Fringes Benefits $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Road Supervisory Wages 9.00 $ 43,796.57 $ 45,910.96 $ 48,597.81 $ 52,657.33 $ 55,548.39 Road Supervisory Fringes Benefits 16,685.85 $ $ 17,495.48 $ 18,427.80 $ 19,625.12 $ 20,640.06 Dispatch Staff Wages 4.00 $ 20,494.07 $ 21,347.68 $ 22,258.65 $ 23,733.14 $ 24,737.73 Dispatch Staff Fringes Benefits 7,597.54 $ $ 7,942.18 $ 8,306.56 $ 8,780.50 $ 9,182.11 Transit Facility Staff Wages $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Transit Facility Staff Fringes Benefits $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Reservationist Staff Wages 4.00 $ 20,494.07 $ 21,347.68 $ 22,258.65 $ 23,733.14 $ 24,737.73 Reservationist Staff Fringes Benefits 7,597.54 $ $ 7,942.18 $ 8,306.56 $ 8,780.50 $ 9,182.11 Other Wages (Please specify below)
#1 Wages#2 Wages#3 Wages#4 WagesOther Fringes Benefits (Please specify below) #1 Fringes Benefits 21,584.72 $ $ 22,232.26 $ 22,899.23 $ 23,586.21 $ 24,293.80 #2 Fringes Benefits $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ #3 Fringes Benefits $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ #4 Fringes Benefits $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Shop Equipment $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Safety Equipment/PPE $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ CAD Software $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ AVL Software 15,010.28 $ $ 15,460.59 $ 15,924.41 $ 16,402.14 $ 16,894.21 OTHER SOFTWARE: (Please specify below)
Optibus Software 5,042.88 $ $ 5,194.17 $ 5,349.99 $ 5,510.49 $ 5,675.81 TransSight Software 6,660.67 $ $ 6,860.49 $ 7,066.30 $ 7,278.29 $ 7,496.64 Via Software 3,605.00 $ $ 3,713.15 $ 3,824.54 $ 3,939.28 $ 4,057.46 #4 Software $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Tech Support $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ CAD/AVL System Hardware $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $Uniforms 2,553.03 $ $ 2,629.62 $ 2,708.51 $ 2,789.76 $ 2,873.45 Janitorial Supplies & Services 3,462.76 $ $ 3,636.66 $ 3,818.49 $ 4,009.93 $ 4,210.38 Telephone/Internet 309.00 $ $ 318.27 $ 327.82 $ 337.65 $ 347.78 Utilities $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Office Supplies 7,864.05 $ $ 8,099.97 $ 8,342.97 $ 8,593.26 $ 8,851.06 208
Computers/Hardware 500.00 $ $ 515.00 $ 530.45 $ 546.36 $ 562.75 Non‐Revenue Vehicle 3,575.00 $ $ 3,575.00 $ 3,575.00 $ 3,575.00 $ 3,575.00 Performance Bond $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Interest $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Taxes
& Licenses $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Hiring
& Training Expenses 20,695.70 $ $ 14,367.33 $ 11,349.44 $ 13,792.79 $ 15,552.59 Startup Cost 85,550.19 $             ‐ $                         ‐ $                         ‐ $                         ‐ $ INSURANCE:General Liability Coverage 1,323.58 $ $ 1,383.14 $ 1,445.38 $ 1,510.42 $ 1,578.39 Auto Liability Coverage 90,543.95 $ $ 94,618.43 $ 98,876.25 $ 103,325.69 $ 107,975.34 Collision Comprehensive 13,139.94 $ $ 13,731.23 $ 14,349.14 $ 14,994.85 $ 15,669.62 Worker’s Compensation 54,088.81 $ $ 56,522.80 $ 59,066.33 $ 61,724.31 $ 64,501.91 SUB‐TOTAL 22.00 $ 516,905.50 $ 441,616.48 $ 456,492.06 $ 480,287.48 $ 501,457.61 Overhead (5% MAX) $ 11,187.25 $ 11,204.42 $ 11,594.71 $ 12,148.81 $ 12,730.47 Profit (10% MAX) $ 26,103.58 $ 26,143.66 $ 27,054.33 $ 28,347.22 $ 29,704.43 TOTAL 554,196.32 $ $ 478,964.56 $ 495,141.11 $ 520,783.50 $ 543,892.51 Price Formula Year 1 Year 2 Year 3 Year 4 Year 5
Micro Transit Service
Cost/Revenue Hour 18.60 58.89 62.76 $ $ 65.63 $ 71.22 $ 73.52 Micro Transit Service
Cost/Revenue Mile 2.22 1.05 1.10 $ $ 1.15 $ 1.20 $ 1.25 Micro Transit Hourly Cost Elements FTE Year 1 Year 2 Year 3 Year 4 Year 5 Driver Wages 18.60 38.35 42.37 44.83 49.03 50.76
Driver Fringe Benefits 14.24 15.81 16.89 18.44 19.12
Physicals/Drug Test 0.09 0.11 0.10 0.09 0.11
Uniforms 0.20 0.24 0.22 0.19 0.25
Other (Identify): 6.01 4.22 3.60 3.47 3.27
TOTAL 18.60 $ 58.89 $ 62.76 $ 65.63 $ 71.22 $ 73.52
Micro Transit Cost Per Mile FTE Year 1 Year 2 Year 3 Year 4 Year 5 Maintenance Parts
& Supplies 0.28 $ $ 0.30 $ 0.31 $ 0.33 $ 0.35
Tires $ 0.04 $ 0.04 $ 0.04 $ 0.04 $ 0.05
Outside Vehicle Repairs 0.07 $ $ 0.08 $ 0.08 $ 0.08 $ 0.09 Cleaning Supplies $                         ‐ ‐ $                         ‐ $                         ‐ $                         ‐ $ Materials
& Supplies 0.11 $ $ 0.11 $ 0.12 $ 0.12 $ 0.13
Other Maintenance Items
Maintenance Manager Wages 0.12 $ 0.12 $ 0.12 $ 0.12 $ 0.13 $ 0.13 Maintenance Manager Fringe Benefits 0.03 $ $ 0.03 $ 0.03 $ 0.03 $ 0.03 Mechanic Wages (A, B and C) 1.11 $ 0.29 $ 0.30 $ 0.32 $ 0.33 $ 0.34 Mechanic Fringe Benefits (A, B and C) 0.02 $ $ 0.02 $ 0.02 $ 0.02 $ 0.02 Other Maintenance Wages: (Please specify)
Parts Clerk Wages 0.12 $ 0.01 $ 0.01 $ 0.01 $ 0.01 $ 0.01 Utility/Veh Serv Wages 0.62 $ 0.04 $ 0.04 $ 0.04 $ 0.04 $ 0.04 Lead Mechanic Wages 0.25 $ 0.03 $ 0.03 $ 0.03 $ 0.03 $ 0.04 Other Maintenance Fringe Benefits: (Please specify)
Parts Clerk Fringes Benefits 0.00 $ $ 0.00 $ 0.00 $ 0.00 $ 0.00 Utility/Veh Serv Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01 Lead Mechanic Fringes Benefits 0.01 $ $ 0.01 $ 0.01 $ 0.01 $ 0.01TOTAL 2.22 $ 1.05 $ 1.10 $ 1.15 $ 1.20 $ 1.25 209
Price Formula Year 1 Year 2 Year 3 Year 4 Year 5 Total
Startup Cost (Please provide cost breakdown) 205,320.46 $ $ 205,320.46 $ 205,320.46 $ 205,320.46 $ 205,320.46 $ 1,026,602.31 Wages & Salaries 52,110.00 $ $ 52,110.00 $ 52,110.00 $ 52,110.00 $ 52,110.00 $ 260,550.00 Fringe 22,079.26 $ $ 22,079.26 $ 22,079.26 $ 22,079.26 $ 22,079.26 $ 110,396.31 Maintenance & Setup 4,475.00 $ $ 4,475.00 $ 4,475.00 $ 4,475.00 $ 4,475.00 $ 22,375.00 G&A & Misc. $ 126,656.20 $ 126,656.20 $ 126,656.20 $ 126,656.20 $ 126,656.20 $ 633,281.00 210
24-0264
Visalia Transit
Operations & Maintenance
RFP 23-24-14
211
Background
Current Contractor
Transdev (formerly First Transit) since
October 1, 2018
Contract with a base term of 5 years
5 single option years up to 10 years
Post-pandemic rising costs
Contract not financially feasible
212
Timeline
▪ Summer 2023 - RFP prep begins
▪ April 2024 - RFP released to the public
▪ May 2024 - RFP closes, Evaluation process begins
▪ June 19, 2024 - RATP selected as top vendor
▪ June 24 - Negotiations begin with RATP
▪ July 19 - Negotiations conclude with RATP
▪ August 5 - Recommendation to City Council, first
reading of Ordinance 24-08
▪ August 12 - Second reading of Ordinance at City Council 213
Visalia Transit Services
▪ Fixed Route
▪ Paratransit/DAR
▪ V-Line
▪ Sequoia Shuttle
214
5  City’s commitment to quality service
 Experience providing Public Transit
services of similar size and scope
 Experience with operating and
maintaining a fleet of similar size
 Experience with current City-owned
equipment and ancillary vendors
RATP - Visalia Culture Match!
215
6 “Through our development
programs, we seek to not only
retain our top-class
employees, but to help them
realize their fullest potential. “
-RATP Dev
Retention Strategies and Long-Term Employee
Growth
 Living Wage Commitment
 Employee Awards, Recognitions, and Incentives
 Investing in our Teams – Grow our Own and
Learn & Dev Program
 Maintenance Intern and Apprenticeship Program
RATP - Employee Development
216
Contract Pricing
Main Service Cost Year 1 Year 2 Year 3 Year 4 Year 5 Total Fixed Route $ 10,027,049 $ 10,292,184 $ 10,571,979 $ 10,925,943 $ 11,242,147 $ 53,059,302 Paratransit Service 946,740 1,029,730 1,123,442 1,243,628 1,312,773 5,656,314 V‐LINE 637,260 673,723 704,350 753,768 1,221,268 3,990,369 Sequoia Shuttle 1,883,414 1,999,577 2,090,911 1,662,641 1,719,183 9,355,726 LOOP 23,322 23,797 24,369 25,147 25,819 122,454
Sub-Total 13,517,786 14,019,010 14,515,051 14,611,126 15,521,190 72,184,164 Fixed Cost Year 1 Year 2 Year 3 Year 4 Year 5 Total
Fixed Monthly Rate 5,623,754 5,747,575 5,941,693 6,249,402 6,526,710 30,089,134 Startup Cost 1,026,602 - - - - 1,026,602
Sub-Total 6,650,356 5,747,575 5,941,693 6,249,402 6,526,710 31,115,736 Additional Services and Costs Year 1 Year 2 Year 3 Year 4 Year 5 Total Microtransit 1,048,249 1,082,479 1,120,274 - - 3,251,002 Major Component Replacements 260,000 260,000 260,000 260,000 260,000 1,300,000 Incentives 162,611 167,621 173,038 172,564 184,758 860,593 Sub-Total 1,470,861 1,510,100 1,553,312 432,564 444,758 5,411,595 Not to Exceed $ 21,639,003 $ 21,276,685 $ 22,010,057 $ 21,293,092 $ 22,492,659 $ 108,711,495 217
Contract
Sources
and Uses
Year 1 Year 2 Year3 Total Years 1-3
Sources:

Visalia City CouncilAugust 5, 2024

Visalia City Council
August 5, 2024