1 Visalia Transit Title VI 2024
Please provide this information for inclusion on the VT Title VI:
1. List of the current city council for City of Visalia a. Mayor Brian Poochigian – District 3
b. Vice Mayor Brett Taylor – District 2
c. Council Member Steve Nelsen – District 5
d. Council Member Liz Wynn – District 1
e. Council Member Emmanual Hernandez Soto – District 4
2. LIST OF ALL CITY STAFF (TRANSIT) (NAME/TITLE)
a. Leslie Caviglia – City Manager
b. John Lollis – Assistant City Manager
c. Rosemary Amodo – Senior Account Assistant
d. Marla Bermudez – Community Outreach Coordinator
e. Jasmine Carrillo – Office Assistant
f. Esmeralda Chavez – Office Assistant
g. Angelina DeRossett – Transit Manager
h. Carmen Quevedo – Financial Analyst
i. Robert Shane – Senior Building Maintenance Technician j. Laura Vermillion – Senior Administrative Assistant
3. WHERE DO YOU HAVE THE TITLE VI PUBLIC NOTICES POSTED? a. Visalia Transit Center (main customer area)
425 E. Oak Ave., Visalia, CA 93291
b. Visalia Transit Administrative Office (lobby/reception area) 425 E. Oak Ave., Suite 301, Visalia, CA 93291
c. Visalia Transit Operations and Maintenance Facility (lobby/reception area) 525 N. Cain St., Visalia, CA 93292
d. On-board all Visalia Transit vehicles (bus car cards) e. The City of Visalia’s website (Visalia Transit-Title VI page) http://www.visalia.city/depts/transportation_services/transit/title_vi.asp
4. THIS IS THE PUBLIC NOTICE FOR VISALIA TRANSIT TITLE VI, DO YOU WANT ANY CHANGES MADE TO IT?
We do not see anything that needs to be changed.
2 5. Per previous Title VI complaint forms (and instructions) could be obtained at:
Visalia Transit Center (Administrative Office)
425 E. Oak Ave., Suite 301, Visalia, CA 93291
Or by calling: (559) 713-4100
The City of Visalia’s website (Visalia Transit-Title VI page) http://www.visalia.city/depts/transportation_services/transit/title_vi.asp Is this information still correct? Do I need to add the name of specific individual?
This is correct still. We do not have a specific contact as all staff is training on how to record and who to submit Title VI complaint too.
3 6. All complaints alleging discrimination were to be submitted in writing directly to the City at the following address:
City of Visalia Transit Division
Attn: Title VI Coordinator
425 E. Oak Avenue, Suite 301
Visalia, CA 93291
Is this still correct information?
This information is correct still.
7. Is the following information still correct?
Public Comment for Fare Increases and Major Service Changes The FTA requires that all transit agencies operating in urbanized areas hold a public hearing prior to the implementation of a fare increase or a major service change. A “major” service change is defined as a modification that affects 25% or more of a single route, or 25% or more of all routes.
Yes, this is still correct.
8. Please send me the most current Route Map or maps you have for Visalia Transit.
Attachments to email.
9. I need a list of all the community organizations and school systems that Visalia Transit maintains contact with to assist in gathering information about the transit services sought by Limited English Proficient (LEP) populations.
There are no changes to the below list
Visalia Adult School
Visalia Unified School District
American Friends/Proyecto Campesina
Child Welfare Services
Employment Development Department
Proteus
Tulare County WIC Program
Exeter Unified School District
Farmersville Unified School District
Farmersville Health Care Center
Farmersville Youth Center
Goshen Family Resource Center
Workforce Investment Board
10. What is Visalia Transit’s operating budget for marketing and outreach? If you don’t have this information, who would I contact in the city to obtain the information? Proposed FY24/25 budget is $24 million and FY25/26 is $25 million.
11. I need an update on your TAC:
This is the previous list!
4 How many members? What are the terms that each person serves? How are they appointed? The most important information I need is their racial breakdown – how many Hispanic, White, Black/African American, American Indian, Asian etc…
This information is required as part of the Title VI.
The TAC is currently made up of 8 members as well as Transit and Contractor staff (TAC is an Ad Hoc group, that has no limit on members, and anyone can join.
Table 5-1: Minority Representation on Visalia’s Transit Advisory Committee by Race Hispanic White Black/African
American
American
Indian Asian
Service Area Population* 49.4% 41.8% 2% 1.3% 6%
TAC 38% 72% 0% 0% 0%
12. Does Visalia Transit plan to construct any transit related buildings? (storage, maintenance facilities or operation centers) ?
Yes, but the locations and date have not been set yet.
13. I need updated information on the following:
a. Vehicle Load Standards
b. Vehicle Headway Standards for VT Local Routes & Intercity Routes if different c. Need same information for the V-Line as well
d. On-Time Performance Standards
e. Service Availability Standards
f. Bus Stop guidelines to add a new bus stop?
g. Bus Stop guidelines to delete an existing bus stop?
h. What is the criteria for placement of bus shelters?
i. Guidelines for installing trash receptacles
VT Local Routes
VT operates thirteen (13) local fixed routes Monday through Sunday during the following hours:
Monday – Friday 6:00 am to 10:00 pm
Weekends 8:00 am to 7:00 pm
Local fixed route service is provided every 15-60-minutes during weekdays hours (between 6:00am and 10:00pm). The service runs 20–60-minute headways on weekends (between 8:00am and 7:00pm), buses operate anywhere between one to five buses on any given route for a total of twenty -six in-service vehicles.
VT Intercity Route
VT operates an express route (Route 11X) between Visalia and Tulare, with stops at College of the Sequoias (in Visalia) and the Tulare Transit Center. Service is provided Monday through Sunday during the following 5 hours:
Monday – Friday 6:30 am to 9:30 pm
Weekends 8:30 am to 6:30 pm
VT Route 11X service is provided every 60 -minutes during operating hours. Route 11X is jointly operated by the City of Visalia and the Tulare County Regional Transit Agency (TCRTA) ; Visalia operates trips that serve the Visalia Transit Center at the top of the hour while TCRTA operates trips that serve the Visalia Transit Center at the bottom of the hour, resulting in 30-minute headways between each transit center.
V-LINE
The V-LINE service runs Monday through Sunday during the following hours:
Monday-Sunday 4:00 am to 9:15 pm
V-LINE provides service from Visalia to Fresno and back. V-LINE stops at the Visalia Transit Center, Visalia Municipal Airport, Fresno Yosemite International Airport, California State University, Fresno, and the Fresno Courthouse Park. V-LINE service provides six round trips during operating hours.
Sequoia Shuttle
The Sequoia Shuttle has two services that are operated by Visalia Transit. Visalia Transit is contracted by the National Park Service to operate the Sequoia Park Shuttle that is operated with in the Giant Forest area of Sequoia National Park servicing all parking lots and major attractions between the Giant Forest Museum and Wuksachi Lodge. The Sequoia Gateway Shuttle services the Visalia, Farmersville, Exeter, Lemon Cove, and Three Rivers areas and takes passengers up into the Sequoia National Park where they can them use the Sequoia Park Shuttle to move within the Giant Forest area. Both of these services are seasonal transit and runs from the Thursday before Memorial Day Weekend through Labor Day, the end date varies from season to season.
Sequoia Gateway Shuttle:
Monday-Sunday 6:00 am to 10:00 am
On-time Performance Standards
A minimum of 90% of all fixed route revenue bus departures will be within 0 to 5 minutes after the scheduled departure time as indicated by published timetables. No fixed route bus shall depart a designated time point early.
Service Availability Standards
The local VT system will be designed such that 90% of the population (of Visalia) will be within a three - quarter (3/4) mile radius of the fixed route system (of a bus stop).
Bus Stops
The addition of a new bus stop should follow these guidelines:
6 • A minimum of nine documented requests should be received for the creation of the same stop over a three-month period;
• Requested stop should be located along an established bus route; • The stop location must not create a traffic hazard and be deemed safe for passengers by City staff and law enforcement;
• A new stop should not be located within one-eighth mile of an existing stop; • A new stop should be considered temporary for a period of ninety days. During the ninety -day temporary period, the City should collect four separate activity samples to measure the stop’s effectiveness. If activity at the temporary stop does not meet the minimum criteria established by the City’s policy, the stop should be eliminated as soon as possible.
The deletion of an existing bus stop should follow these guidelines:
• Stop activity is less than five boardings and alightings per weekday. To account for any unusual boarding activity, an average of five sample weekdays should be used as the activity criteria; • Location of the stop has created a measurable safety or health concern for the passengers and/or area residents;
• A minimum of nine documented removal requests should be received for the deletion of the same stop over a three-month period;
• Elimination of a stop would not require a VT patron to travel more than one -quarter mile to the next established stop.
Shelters/Benches
The placement of bus shelters should be based on the following criteria:
• At least 20 passengers using the stop daily for shelters and 10 passengers using the stop daily for benches;
• Placement of shelter/bench does not create a safety or health concern for passengers, residents, and/or drivers;
• Placement complies with ADA regulations;
• Proximity to major traffic generators;
• Existing benches should be evaluated to determine their condition to warrant replacement; • Location of stop (i.e., major streets, retail centers); • Necessary improvement is cost-efficient.
14. Is this information still accurate?
• It is recommended that trash receptacles be placed wherever there is a bench or shelter installed.
• Placement of a trash receptacle at other locations where there has been documentation of a trash problem by residents.
7 Placement of a trash receptacle at stops that are located by fast-food restaurants.
Complaint forms (and instructions) can be obtained at:
• Visalia Transit Center (Administrative Office)
425 E. Oak Ave., Suite 301, Visalia, CA 93291
Or by calling: (559) 713-4100
• The City of Visalia’s website (Visalia Transit-Title VI page) http://www.visalia.city/depts/transportation_services/transit/title_vi.asp All complaints alleging discrimination should be submitted in writing directly to the City at the address listed below. The City’s Title VI Coordinator shall be responsible for overseeing investigations and responses to complaints of discrimination.
City of Visalia Transit Division
Attn: Title VI Coordinator
425 E. Oak Ave., Ste. 301
Visalia, CA 93291
15. I will need a list of all outreach events that Visalia Transit has participated in from June 2021 up to May 2024.
We are working on this.
8 a. Provide any posters or other advertising that was done for the event b. Provide any pictures that were taken of the booth or other pictures of the event c. Please include date/dates of the event, and times the event took place d. Was the event focused on reaching out to a particular audience? e. Were the posters also printed in another language?
f. Any other information available on the event
16. What other outreach efforts are conducted for VT services Visalia Transit utilizes social media primarily (Facebook and Instagram), press releases (major events & changes), and City/Transit websites.
17. Do you still provide Transit 101 training?
Yes, 2-4 times per year. With possible new services, this will increase.
18. When was your last SRTP prepared?
Visalia Transit’s last SRTP was done in 2021. Please see attached SRTP in email.
19. Does VT conduct annual surveys?
If you do, can I obtain a copy of the last survey and results? No, other than thew annual Unmet Needs process.
20. Please provide any complaints submitted to VT from June 2021 up to May 2024.
We are working on this.