cc 2026 AR 08/11 title vi program and limited english proficiency plan updates

ACTION:
____________________________
Clerk/Secretary
Department: Recreation and Community Services Item No: C17 Prepared by:

Kevin Granse, Community Services Program
Manager Meeting Date: August 11, 2026
Approved by:

Margaret Hamer, Director
John Conley, City Manager Agenda Location: Consent Calendar SUBJECT: TITLE VI COMPLIANCE PROGRAM AND LIMITED ENGLISH PROFICIENCY PLAN

UPDATES
RECOMMENDATION:

1.Adopt City Council Resolution No. 2026- , approving updates to the Title VI Compliance Program.

2.Adopt City Council Resolution No. 2026- , approving updates to the Limited English Proficiency (LEP) Plan.

TO CITY COUNCIL GOALS: Parks and Recreation
PRIOR ACTION: On August 10, 2023, adopted City Council Resolution 2023-132, approving the Title VI Compliance Program (Vote 5-0).

On August 11, 2020, adopted City Council Resolutions No. 2020-130 and No. 2020-131, approving the Title VI Compliance Program, and approving the Limited English Proficiency (LEP) Plan Program (Vote: 5-0).

On September 12, 2017, adopted City Council Resolution No. 2017-117, approving the Title VI Compliance Program (Vote: 5-0).

On June 10, 2014, adopted City Council Resolution No. 2014-95, approving the Title VI Compliance Program (Vote 5-0).

STATEMENT ON THE SUBJECT: As a recipient of federal funding to support the senior nutrition, construction, planning, and housing programs (among others), under Title VI of the Civil Rights Act of 1964, the City is required to ensure reasonable accessibility to services and to prohibit discrimination in employment, programs, and activities. Additionally, the City must require that any subcontractor and/or subrecipient receiving federal funds comply with these federal guidelines.

The City complies with these requirements in a variety of ways. Both the City's Personnel Rules and Municipal Code prohibit discrimination. Contracts include language prohibiting discrimination and some include additional provisions related to ensuring access to services. The City also provides reasonable accommodation as required by the Americans with Disabilities Act (ADA) and Executive Order 13166. The City has identified the Human Resources Director as the Compliance Officer for these regulations.

AGENDA
REPORT

CITY COUNCIL

COMMUNITY DEVELOPMENT COMMISSION

SUCCESSOR AGENCY

BUENA SANITATION DISTRICT

JOINT POWERS FINANCING AUTHORITY
Approved above recommendation, adopted the following: 1) City Council Resolution No. 2026-134.

Vote: 5-0; 2) City Council Resolution No. 2026-135. Vote: 5-0

ACTION:

____________________________
Clerk/Secretary

Department: Recreation and Community Services Item No: C17 Prepared by:

Kevin Granse, Community Services Program
Manager Meeting Date: August 11, 2026
Approved by:

Margaret Hamer, Director
John Conley, City Manager Agenda Location: Consent Calendar

SUBJECT: TITLE VI COMPLIANCE PROGRAM AND LIMITED ENGLISH PROFICIENCY PLAN

UPDATES

RECOMMENDATION:

1. Adopt City Council Resolution No. 2026- , approving updates to the Title VI Compliance Program.

2. Adopt City Council Resolution No. 2026- , approving updates to the Limited English Proficiency (LEP) Plan.

TO CITY COUNCIL GOALS: Parks and Recreation

PRIOR ACTION: On August 10, 2023, adopted City Council Resolution 2023-132, approving the Title VI Compliance Program (Vote 5-0).

On September 12, 2017, adopted City Council Resolution No. 2017-117, approving the Title VI Compliance Program (Vote: 5-0).

On June 10, 2014, adopted City Council Resolution No. 2014-95, approving the Title VI Compliance Program (Vote 5-0).

AGENDA
REPORT

CITY COUNCIL

COMMUNITY DEVELOPMENT COMMISSION

SUCCESSOR AGENCY

BUENA SANITATION DISTRICT

JOINT POWERS FINANCING AUTHORITY
08/11/2026 C17 1 of 66

MEETING DATE: August 11, 2026 PAGE 2

SUBJECT: TITLE VI COMPLIANCE PROGRAM AND LIMITED ENGLISH PROFICIENCY PLAN

UPDATES
Various funding sources require that the City have a written plan, and that the plan be periodically reviewed, for specific Acts or Executive Orders. The following Title VI Compliance Program was developed to document the efforts of the City to ensure reasonable accessibility to services and prohibit discrimination, in addition to the Limited English Proficiency (LEP) Plan, Americans with Disabilities Act of 1990 ("ADA"), and Section 504 Rehabilitation Act of 1973 Plan.

Title VI Compliance Program. The City, as a recipient of federal financial assistance and under Title VI of the Civil Rights Act of 1964 and related statutes, ensures that no person shall on the grounds of race, religion (where the primary objective of the financial assistance is to provide employment per 42 U.S.S. § 2000d-3), color, national origin, sex, age or disability be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any City programs or activities.

Federal Transit Administration Circular 4702.1B, dated October 1, 2012, requires that a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints, be implemented.

The updated Title VI Compliance Program is attached as Exhibit 5, with a redline version attached as Exhibit

4. As part of various grant requirements, the City is required to have this plan updated. Revisions to the plans include updated City staff contact information, website URLs, dates, and statistical information.

FISCAL IMPACT: While there is no direct fiscal impact associated with adopting the update to the Title VI Compliance Program, the City is required to update the plan as a recipient of federal funding.

EXHIBITS:

1. City Council Resolution No. 2026- , approving updates to the Title VI Compliance Program

2. City Council Resolution No, 2026- , approving updates to the Limited English Proficiency (LEP) Plan

3. Updated Title VI Compliance Program – Redline Version

4. Updated Title VI Compliance Program

5. Updated Limited English Proficiency Plan Program – Redline Version

6. Updated Limited English Proficiency Plan Program
08/11/2026 C17 2 of 66

RESOLUTION NO. 2026-

A RESOLUTION OF THE CITY COUNCIL OF THE CHARTERED CITY OF

VISTA, CALIFORNIA, APPROVING UPDATES TO THE TITLE VI

COMPLIANCE PROGRAM
The City Council of the City of Vista does resolve as follows:

1. Findings. The City Council hereby finds and declares the following:

A. Under Title VI of the Civil Rights Act of 1964, The City is required to ensure reasonable accessibility to services and to prohibit discrimination in employment, programs, and activities.

B. The City, as a recipient of federal financial assistance under Title VI of the Civil Rights Act of 1964 ensures that no person shall on the grounds of race, religion, color, national origin, sex, age or disability be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any City programs or activities

2. Action.

A. The updated Title VI Compliance Program is approved for implementation and distribution.

3. Adoption. PASSED AND ADOPTED at a meeting of the City Council of the City of Vista held on August 11, 2026, by the following vote:

AYES:

NOES:

ABSTAIN:

APPROVED AS TO FORM:

WALTER CHUNG, CITY ATTORNEY
By:

APPROVED
Walter C. Chung
20260728105753
JOHN B. FRANKLIN, MAYOR
ATTEST:

KATHY VALDEZ, CITY CLERK
By:
08/11/2026 C17 3 of 66
EXHIBIT 1

RESOLUTION NO. 2026-

A RESOLUTION OF THE CITY COUNCIL OF THE CHARTERED CITY OF

VISTA, CALIFORNIA, APPROVING UPDATES TO THE LIMITED ENGLISH

PROFICIENCY PLAN
The City Council of the City of Vista does resolve as follows:

1. Findings. The City Council hereby finds and declares the following:

A. The City of Vista participates in various grant assistance program offered by the U.S. Department of Housing and Urban Development, including among others, the Community Development Block Grant Program.

B. As a recipient of federal funding, the City of Vista is required to comply with Executive Order 13166.

C. In compliance with Executive Order 13166, the City of Vista has updated the Limited English Proficiency Plan.

D. The City Council now wishes to approve the updated Limited English Proficiency Plan.

2. Action.

A. The City Council approves the updated Limited English Proficiency Plan, a copy of which is on file with the City Clerk.

3. Adoption. PASSED AND ADOPTED at a meeting of the City Council of the City of Vista held on August 11, 2026, by the following vote:

AYES:

NOES:

ABSTAIN:

APPROVED AS TO FORM:

WALTER CHUNG, CITY ATTORNEY
By:

APPROVED
Walter C. Chung
20260728110019
JOHN B. FRANKLIN, MAYOR
ATTEST:

KATHY VALDEZ, CITY CLERK
By:
08/11/2026 C17 4 of 66
EXHIBIT 2

City of Vista

TITLE VI COMPLIANCE PROGRAM
Approved by City of Vista City Council:

August 11, 2026
200 Civic Center Dr.

Vista, CA 92084
(760) 726-1340
www.vista.gov

INTRODUCTION
This document was prepared by the City of Vista to comply with Title VI of the Civil Rights Act of 1964, including provisions detailed in U.S. Department of Transportation’s FTA Circular 4702.1B, “Title VI Requirement and Guidelines for Federal Transit Administration Recipients.”
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EXHIBIT 3

City of Vista Title VI Program

pg. 2 Updated: 8/11/2026

Table of Contents

Title VI Notice to the Public Pg. 3
List of Locations Where Title VI Notice Is Posted Pg. 4 Title VI Complaint Procedures Pg. 5
Title VI Complaint Form Pg. 6
List of Transit-Related Title VI Investigations, Complaints, and Lawsuits Pg. 12 Public Participation Plan Pg. 13
Language Assistance Plan Pg. 15
Table Depicting the Membership of Non-Elected Committees And Councils Pg. 19 Title VI Equity Analysis Pg. 20
City Council Approval of Title VI Program Pg. 21

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City of Vista Title VI Program

pg. 3 Updated: 8/11/2026

City of Vista Title VI Notice to the Public

1. Notifying the Public of Rights under Title VI
City of Vista
• The City of Vista operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Vista.
• For more information on the City of Vista civil rights program, and the procedures to file a complaint, contact (760) 726-1340, or visit the City’s Human Resources offices at 200 Civic Center Dr. Vista, CA 92084. For more information, visit www.vista.gov .
• A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
• If information is needed in another language, contact (760) 726-1340.

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Notificación al público de los derechos bajo el Título VI City of Vista
• El Ayuntamiento de Vista (en adelante City of Vista) opera sus programas y servicios sin distinción de raza, color y origen nacional de acuerdo al Título VI de la Ley de Derechos Civiles. Cualquier persona que cree que ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el título VI puede presentar una queja en la oficina de City of Vista.
• Para obtener información adicional sobre el programa derechos civiles de City of Vista y el procedimientos para entablar una queja, llame al (760) 726-1340, o visite nuestra oficina de Recursos Humanos localizada en 200 Civic Center Dr. Vista, Ca 92084. Para obtener información adicional, visite www.vista.gov .
• Un reclamante puede presentar una queja directamente con la oficina de Administración Federal de Tránsito (Federal Transportation Administration) por medio de enviarle a la oficina de Derechos Civiles la queja usando la siguiente información: Office of Civil Rights, Attention:

Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
• Si se necesita información en otro idioma, contacte al (760) 726-1340.

2. List of Locations Where Title VI Notice Is Posted

The City of Vista Title VI Notice(s) to the Public are currently posted at the following locations:

Location Name Address Room or Area
McClellan Adult Activity
and Resource Center
1400 Vale Terrace Drive Out & About Transportation
Office
Vista Civic Center 200 Civic Center Drive Human Resources Offices 5 City Buses 1400 Vale Terrace Drive Bus Entry

The Title VI notice and program information is also on the City of Vista website at https://www.vista.gov/departments/human-resources .

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City of Vista Title VI Program

pg. 5 Updated: 8/11/2026

Title VI Complaint Procedures

As a recipient of federal dollars, the City of Vista is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non- discriminatory basis. The City of Vista has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.

Any person who believes she or he has been discriminated against on the basis of race, color, national origin, sex, religion, disability, or age by the City of Vista may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The complaint should be submitted by the complainant or the complainant’s authorized representative as soon as possible but no later than 180 calendar days after the alleged violation to:

Natalie Jacobs, Human Resources Director
200 Civic Center Drive, Vista, CA 92084
[email protected]
Tel: 760.639-5374 | Fax: 760.400.6530 | Free Relay Service: 711

Within 15 calendar days after receipt of the complaint, Natalie Jacobs or her designee will meet with the complainant to discuss the complaint and possible resolutions.

Within 15 calendar days of the meeting, Natalie Jacobs or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Vista and offer options for substantive resolution of the complaint.

If the response by Natalie Jacobs or her designee does not satisfactorily resolve the issue, the complainant and her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or the City Manager’s designee (collectively, “City Manager”).

Within 15 calendar days after receipt of the appeal, the City Manager will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Natalie Jacobs or her designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Vista for at least three years.

Any person may also file a complaint directly with the Federal Transit Administration, at the following address:

FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590.
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City of Vista Title VI Program

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City of Vista Title VI Complaint Form

COMPLAINT FORM
Section I: Please write legibly

1. Name:

2. Address:

3. Telephone: 3.a. Secondary Phone (Optional):

4. Email Address:

5. Accessible Format
Requirements?
[ ] Large Print [ ] Audio Tape
[ ] TDD [ ] Other
Section II:

6. Are you filing this complaint on your own behalf? YES* NO *If you answered “yes” to #6, go to Section III.

7. If you answered “no” to #6, what is the name of the person for whom you are filing this complaint? Name:

8. What is your relationship with this individual:

9. Please explain why you have filed for a third party:

10. Please confirm that you have obtained permission
from the aggrieved party to file on their behalf. YES NO Section III:

11. I believe the discrimination I experienced was based on (check all that apply):

[ ] Race [ ] Color [ ] National Origin [ ] Disability [ ] Other

12. Date of alleged discrimination: (mm/dd/yyyy)

13. Explain as clearly as possible what happened and why you believe you were discriminated against.

Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known), as well as names and contact information of any witnesses.

If more space is needed, please attach additional sheets of paper.

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City of Vista Title VI Program

pg. 7 Updated: 8/11/2026

City of Vista Title VI Complaint Form, Page 2

COMPLAINT FORM

You may attach any written materials or other information that you think is relevant to your complaint.

Signature and date are required below to complete form:

Signature: ___________________________________________________________________

Date: ______________________________

Please submit this form in person or mail this form to the address below:

City of Vista
Attn: Human Resources, Title VI Coordinator
200 Civic Center Drive
Vista, CA 92084
Section IV:

14. Have you previously filed a Title VI complaint with the City of Vista? YES NO
Section V:

15. Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?
[ ] YES* [ ] NO
If yes, check all that apply:
[ ] Federal Agency ___________________________________ [ ] State Agency _______________________________ [ ] Federal Court ____________________________________ [ ] Local Agency _______________________________ [ ] State Court ________________________________________

16. If you answered “yes” to #15, provide information about a contact person at the agency/court where the complaint was filed.

Name:

Title:

Agency:

Address:

Telephone: Email:

Section VI:

Name of Transit Agency complaint is against:

Contact Person:

Telephone:
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City of Vista Title VI Program

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Procedimientos de Quejas del Título VI

Como beneficiario de fondos federales, el Ayuntamiento de Vista (en adelante, City of Vista) está obligado a cumplir con el Título VI de la Ley de Derechos Civiles de 1964 y asegurar que los servicios y prestaciones se brinden sobre una base no discriminatoria.

City of Vista tiene establecido un Procedimiento de Quejas del Título VI, que describe un proceso para la disposición local de las quejas del Título VI que es coherente con las directrices que se encuentran en el Circular 4702.1B de la Oficina Administrativa Federal de Tránsito (Federal Transit Administration) de fecha primero de octubre del 2012.

Cualquier persona que cree que él o ella ha sido víctima de discriminación en base a raza, color, origen nacional, sexo, religión, discapacidad, o edad por parte de City of Vista puede presentar una queja del Título VI por medio de llenar y entregar el Formulario de Queja de la agencia. La queja debe ser presentada por el reclamante o el representante autorizado de este, tan pronto como sea posible, pero a más tardar 180 días hábiles después del supuesto quebrantamiento, a:

Natalie Jacobs, Coordinadora de Recursos Humanos / ADA 1 / Coordinadora del Título VI 200 Civic Center Drive, Vista, CA 92084
[email protected]
Tel.: 760.639-6145 | Fax: 760.400.6530 | Servicio telefónico de relevo gratuito: 711

Dentro de los 15 días hábiles siguientes a la recepción de la queja, Natalie Jacobs o su representante se reunirá con el reclamante para discutir la queja y las posibles soluciones. Dentro de los 15 días hábiles a partir de la reunión, Natalie Jacobs o su representante responderá por escrito, y en su caso, en un formato accesible para el reclamante, tales como letra grande, braille o cinta de audio. La respuesta explicará la posición de la Ciudad de Vista y ofrecerá opciones substanciales para la resolución de la queja.

Si la respuesta por Natalie Jacobs o su representante no resuelve satisfactoriamente el asunto, el reclamante o su representante puede apelar la decisión dentro de los 15 días hábiles después de haber recibido la respuesta del Administrador de City of Vista o su representante (en conjunto, en adelante, City Manager).

Dentro de los 15 días hábiles después de haber recibido la apelación, el City Manager se reunirá con el reclamante para discutir la queja y las posibles soluciones.

Dentro de los 15 días hábiles después de la reunión, el City Manager responderá por escrito y, en su caso, en un formato accesible para el reclamante, con una resolución final de la queja.

Todas las quejas recibidas por escrito por Natalie Jacobs o su representante, apelaciones interpuestas ante el City Manager, y las respuestas de estas dos oficinas serán archivadas por City of Vista por un mínimo de tres años.

1 Ley de Norteamericanos con Discapacidades
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City of Vista Title VI Program

pg. 9 Updated: 8/11/2026

Cualquier persona puede presentar una queja directamente con la Administración Federal de Tránsito, a la siguiente dirección:

FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590.

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City of Vista Title VI Program

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Formulario de Quejas del Título VI

FORMULARIO DE QUEJAS DEL TÍTULO VI
Sección I: Favor de escribir en letra redonda para que sea legible

1. Nombre:

2. Dirección:

3. Teléfono: 3.a. Teléfono secundario (Opcional):

4. Correo electrónico:

5. ¿Requisitos de
formato accesible?
[ ] Letra más grande [ ] Audio casete
[ ] TDD [ ] Otros
Sección II:

6. ¿Está entablando esta queja por parte suya? SÍ* NO
*Si contestó “SÍ” pase al #6, pase a la Sección III.

7. Si contestó “no” a #6, ¿cuál es el nombre de la persona para quién está entablando la queja? Nombre:

8. ¿Qué relación tienen con esta persona?:

9. Por favor indiqué el motivo por el cual está actuando a nombre de otra persona:

10. Por favor confirme que tiene el permiso de la parte agraviada para actuar a su nombre. SÍ NO
Sección III:

11. Pienso que se fui discriminado por motivo de (marcar con un cheque todo lo que corresponde):

[ ] Raza [ ] Color [ ] Origen nacional [ ] Discapacidad [ ] Otro

12. Fecha de la supuesta discriminación: (mes/día/año completo)

13. Explique detalladamente lo que pasó y por qué piensa que fue discriminado. Describa a todas las personas involucradas. Incluya los nombres y datos de contacto de la persona(s) que lo discriminó (si lo sabe), así como los nombres y datos de contacto de cualquier testigo. Si necesita más espacio para escribir, por favor adjunte hojas de papel adicionales. 08/11/2026 C17 14 of 66

City of Vista Title VI Program

pg. 11 Updated: 8/11/2026

Página 2—Formulario de Quejas del Título VI

FORMULARIO DE QUEJAS DEL TÍTULO VI
Puede adjuntar cualquier documento escrito u otra información que piensa que puede ser relevante para la queja.

Firma: ___________________________________________________________________

Fecha: ______________________________

Por favor de entregar en persona o enviar por correo este formulario a la siguiente dirección:

City of Vista
Attn: Human Resources, Title VI Coordinator
200 Civic Center Drive
Vista, CA 92084

Sección IV:

14. ¿Alguna vez ha entablado una queja del Título IV
en la oficina de City of Vista? SÍ NO
Sección V:

15. ¿Ha entablado esta queja ante otra oficina federal, estatal o local, o ante un tribunal federal o estatal?
[ ] SÍ* [ ] NO
Si contestó SÍ, indique cuáles:
[ ] Agencia federal ___________________________________ [ ] Agencia estatal_____________________________ [ ] Tribunal federal ____________________________________ [ ]Agencia local_____________________________ [ ] Tribunal estatal ________________________________________

16.Si contestó SÍ la pregunta número 15, proporcione los datos de contacto para la persona encargada de la agencia/tribunal donde entabló la queja.

Nombre:

Cargo:

Agencia:

Dirección:

Teléfono: Correo electrónico:

Sección VI:

Nombre de la agencia de tránsito contra quien se entabla la queja:

Persona de contacto:

Teléfono:
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City of Vista Title VI Program

pg. 12 Updated: 8/11/2026

3. List of Transit-Related Title VI Investigations, Complaints, and Lawsuits

The City of Vista has not been involved in any transportation-related Title VI investigations, lawsuits or complaints.

City of Vista List of Investigations, Lawsuits and Complaints Type of Process Date Summary (including
basis of complaint)
Status Action(s) Taken
Investigations

1. None

2. Lawsuits

1. None

2. Complaints

1. None

2. 08/11/2026 C17 16 of 66

City of Vista Title VI Program

pg. 13 Updated: 8/11/2026

4. Public Participation Plan

The Public Participation Plan outlines the strategies that the City of Vista will use to engage the public in the process of transportation decisions. This plan is utilized to cultivate relations with the community and encourage interaction with minority and non-English speaking residents. Public Notices and general information will be provided in both English and Spanish.

a. OPPORTUNITIES FOR PUBLIC COMMENT:

The City of Vista routinely provides opportunities for public comment, and continually strives to find new and innovative opportunities to solicit public comments and involve all segments of the population. Comments are accepted at any time by phone, fax, email, US mail, through social media (e.g. Facebook) in person, or at any open meeting. Examples of these opportunities include:
• City Council: The public is notified of twice monthly City of Vista City Council meetings, which the public is invited to attend. Meeting announcements are posted at the Vista Civic Center, the Vista library, and on the City’s website ( www.vista.gov) . Every City Council meeting has an “Oral Comments” portion section of the meeting which provides the public with the opportunity to speak on any City related topics. • Senior Citizens Affairs Commission: The City of Vista’s Senior Citizens Affairs Commission meets bi-monthly to discuss and become educated about the needs of the residents of Vista and other seniors. The public is invited to attend and present comments or concerns about any senior related topic or program, including the City’s Out & About Senior transportation program. Notices are posted at the Vista Civic Center, Vista Senior Center, and on the City’s website.
• Surveys: Rider Surveys are conducted at least once annually. Riders are asked to comment about the transportation services and make suggestions. These surveys are mailed to volunteer drivers and handed out directly to Out & About riders. • Community Events & Presentations : City staff members and members of the Senior Citizens Affairs Commission regularly make presentation to senior groups (e.g.

Senior Mobile Home Parks, Library Presentations, Resource Fairs, etc.) about the services City of Vista provides to seniors. These meetings and presentations are generally advertised by press release, on the City’s website and City publications. These meetings and presentations provide an opportunity for members of the public to learn and make comments on City programs for seniors, including senior transportation programs.

b. ENGAGING TITLE VI PROTECTED GROUPS

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The City of Vista realizes that there are large segments of the population from whom input is rarely, if ever received. In an effort to hear a truly representative voice of the public, the City of Vista will make all significant service-related planning and policy publications available in accessible formats for seniors, including those with disabilities through the following steps.

 Continue to make senior transportation related documents (e.g. informational brochures and rider applications) available in Spanish.  Continue to provide Spanish speaking staff to communicate with our senior transportation program’s most significant non-English speaking population.  Communicate with our bi-lingual Spanish speaking Senior Center program participants to request the ability to make presentations to their religious, community connections or other groups with significant LEP populations.

c. PUBLIC OUTREACH

City of Vista staff participate in various community events and conducts presentations at various organizations, mobile home communities, public and private schools, and religious organizations to provide information on City programs and to determine what services are most frequently sought by LEP population.

d. STAFF ACCESSIBLE

The City has a list of 69 regular employees that are accessible in person, on the phone, by mail, by fax, or by email for Spanish translation services.

e. PROVIDE SERVICE FOR THE DISABLED AND LEP

Upon advanced notice, special accommodations will be provided for public meetings.

These services include translators, special assistance, and/or transportation.

Purposes of this Plan

Public participation is the process through which stakeholders can partake directly in agency decision-making, and express their concerns, desires, and values. It is the purpose of this plan to improve the lives of Vista’s seniors, including those with disabilities, by creating transportation opportunities to maximize their independence. At every opportunity, the City of Vista will solicit input from stakeholders in order to best support persons served without creating disproportionately high and adverse human health or environmental impact on minority and/or low-income populations. 08/11/2026 C17 18 of 66

City of Vista Title VI Program

pg. 15 Updated: 8/11/2026

Summary of Outreach Efforts

The following is a summary of outreach efforts conducted by the City of Vista as they relate to Title VI requirements under the Public Participation Plan. Many of our activities are conducted in partnership with other agencies or ad hoc outreach with other service organizations and non-profit agencies within the community. This is in no way a complete list but rather documents the agency's outreach efforts as they relate specifically to minority and low-income populations.

City Council Meetings Open to the Public: City of Vista twice monthly City Council meetings are open to the public and announced on the agency's website and by the local newspaper.

Senior Citizens Affairs Commission Meetings Open to the Public: City of Vista Senior Citizens Affairs Commission bimonthly (every other month) meetings are open to the public and announced on the agency's website and in monthly newsletter.

San Diego Volunteer Drive Coalition: Out & About Vista was a founding member of the San Diego County Volunteer Driver Coalition (SDCVDC), which started in February 2007, and has been an active participant ever since. Out & About Vista staff through coordination with other member agencies of the SDCVDC can share strategies on effective ways to conduct outreach to minority and low-income populations and specifically LEP Spanish speaking populations.

Community Events & Presentations : City staff members and members of City Council appointed Commission’s including the Senior Citizens Affairs Commission regularly make presentations to groups (e.g. Senior Mobile Home Parks, Library Presentations, Resource Fairs, etc.) about the services City of Vista provides to seniors. These meetings and presentations are generally advertised by press release, on the City’s website and City publications. These meetings and presentations provide an opportunity for members of the public to learn and make comments on City programs for seniors, including senior transportation programs.

City of Vista Website: Currently, the City of Vista posts notices and announcement on the agency's website. Additional public input can be obtained by the Title VI Complaint Form, which is available as a download in English and Spanish. www.vista.gov/departments/human-resources
Coordination with Senior Center Participants: Staff continues to work with our bi-lingual Spanish speaking Senior Center program participants to coordinate opportunities to conduct outreach or make presentations to our participants, religious, community, and other group connections with significant populations with LEP

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Language Assistance Plan
Overview
Title VI of the Civil Rights Act of 1964 prohibits recipients of federal financial assistance from discriminating against or otherwise excluding individuals on the basis of race, color, or national origin in any of their activities. It has been recognized that one form of discrimination occurs through an inability to communicate due to a limited proficiency in the English language. Title VI of the Civil Rights Act of 1964, Executive Order 13166, and various directives from the US Department of Justice (DOJ) and the US Department of Transportation (DOT) require federal aid recipients to take reasonable steps to ensure meaningful access to programs, services, and activities by those who do not speak English proficiently.

To determine the extent to which LEP services are required and in which languages, the law requires the analysis of four factors. The following sections address each of these with respect to the City of Vista transportation service area.

Factor 1: Review of LEP Populations:

Understanding the needs of the community begins with identifying the number of persons with Limited English Proficiency (LEP)eligible to be served, likely to be served, or likely to be encountered by City of Vista through its programs, services, or activities.

Methodology for Data Sources:
• To determine potential LEP needs in the City of Vista planning area, staff reviewed the latest data available through the US Census Bureau American Community Survey for 2024.

American Community Survey
The U.S. Census Bureau 2024 Estimate American Community Survey (ACS) Language Spoken at Home by the Ability to Speak English estimates that of the 109,597 Vista residents (Service Area includes 92081, 92083 and 92084 Zip Codes), 36,069 speak Spanish at home and 13,321 or 12% speak English less than "very well". All other non- English languages represent approximately 6,206 persons or less than 6% of the total Vista population.

Vista, California Estimate Percentage
Total: 109,597 100%
Speak only English 67,332 61%
Spanish 36,069 33%
Speak English "very well" 22,838 21%
Speak English less than "very well". 13,231 12%

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Factor 2: Assessing Frequency of Contact with Persons with LEP .

Vista’s Senior Transportation program serves persons with LEP infrequently via its shuttle bus, lunch transportation, volunteer driver, and taxi scrip programs. On average, the City serves approximately 75 unduplicated clients each month; of which, less than 1% are LEP.

Program staff indicate an average of two to three clients per month are referred to bilingual personnel for assistance. The transportation program has voice mail and staff responds the next business day to all messages.

Factor 3: Assessing the Importance of the City of Vista’s Services.

The purpose of the City of Vista’s Senior Transportation Program is to enhance the lives of homebound senior citizens by promoting independence and self-sufficiency, providing affordable and accessible transportation, and reducing social isolation. There are currently approximately 275 seniors actively registered with Vista’s Senior Transportation Programs, with new clients added each week. The three-part program includes a Senior Shuttle Service that provides door-to-door bus service, a Mileage Reimbursement component that utilizes community volunteers to provide transportation in privately owned vehicles, and a Taxi Voucher component that fills service gaps. This comprehensive approach supports both group and individual trips for shopping, medical appointments, social activities, errands, and participation in the City’s Senior Nutrition Program at the Gloria E. McClellan Center. The most heavily used programs are those for shopping and medical appointments, as well as transportation to and from the center for the nutrition program.

Trips for shopping, medical appointments, or trips to the center for an activity are $5.00 for round trip service from the resident’s home to their destination. One-way trips for those that already have a ride to or from their destination are $3.00. For the lunch program, transportation to and from the McClellan Center is available Monday through Friday for Vista residents for a suggested contribution of $1.00 per roundtrip. Without this service, many participants would be unable to access nutritious meals, socialization opportunities, and the numerous supportive services offered at the Center. For taxi vouchers, one receives a booklet valued at $20.00 for an $8.00 charge. The combination of transportation options meets a wide range of needs while maximizing cost effectiveness and efficiency. For example, participants who need a quick trip to the pharmacy on a Saturday evening can use the taxi voucher service, while those requiring additional assistance can utilize the shuttle or volunteer driver program, where they are escorted to their residence and assisted in safely entering their home. Without these services, many seniors would have difficulty finding satisfactory transportation. Vista’s transportation program is in its twentieth year of operation and remains one of the only programs providing this type of transportation service for elderly residents in Vista. In FY 2022-2023, the program provided approximately 7,500 low-cost one-way trips to seniors. In the most recently completed fiscal year of 2024-2025, the number of trips increased to 8,435.

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Factor 4: Determining Available Resources.

The City of Vista’s Senior Transportation Program currently provides information in Spanish for rider applications and informational brochures. Many regular participants and volunteers are bilingual in Spanish and are available for translation services.

Safe Harbor Provisions

The Federal Department of Transportation has adopted the Department of Justice’s Safe Harbor Provision, which outlines circumstances that can provide a “safe harbor” for Federal Funding recipients regarding translation of written materials for populations with LEP.

“The ‘Safe Harbor Provision’ as defined by Department of Justice, stipulates that if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.”

For Vista, all language groups other than Spanish have estimated populations of less than 1,000 persons and are much less than 5% of the total population. Spanish exceeds the Safe Harbor Provision threshold. The Out & About rider application is the vital document for our program and is available in Spanish.

Language Assistance Services

While the agency does not currently have an on-going need for professional translation services, on-site agency staff who are fluent in Spanish provide translation services as needed. Additionally, bilingual in Spanish participants and volunteers are occasionally used to provide translation services. The City of Vista’s Senior Transportation Program provides the following materials in Spanish; ride applications and informational brochures.

If translation is needed for another language, the City currently utilizes OC Interpreting, an Oceanside-based translator, for interpretation and translation services. Interpretation services must be requested a minimum of 48 hours in advance. Staff then schedule interpretation services with the requesting individual during the City’s regular operational hours, as posted on the City of Vista website ( www.vista.gov) . OC Interpreting provides translation services for over 150 languages. Their translation services include every common language and translations of many dialects from multilingual nations like India, the Philippines, and China. Upon request, the City provides additional language assistance measures including translation services at City Council and Town Hall meetings and sign language interpretation services.

Communicating Availability of Language Assistance

The City of Vista maintains a roster of staff that can provide translation in Spanish and several other languages. Senior transportation staff refer clients to bi-lingual employees for 08/11/2026 C17 22 of 66

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translation services. If translation is needed for another language, staff are trained to utilize the Language Line.

Additionally, the City provides numerous documents in Spanish. Senior Transportation program related documents offered in Spanish include:

 Title VI Notice to the Public
 Title VI Complaint Form
 Title VI Complaint Procedures
 Agency website Title VI information
 Rider Applications
 Informational Brochures

Monitoring

The City of Vista maintains an ADA/Section 504 Accessibility Plan, designed to minimize barriers created by architectural factors, environmental factors, employment barriers, and communication barriers such as language. This plan is reviewed and updated, if necessary, bi-annually.

Additionally, the City of Vista maintains a Limited English Proficiency (LEP) plan, which is updated bi-annually by Human Resources staff. The plan is reviewed periodically for accuracy, compliance with regulations, and to ensure any necessary updates are incorporated. The City continually evaluates LEP persons served and ensures translation services are made available to individuals who request them. The City provides additional language assistance measures (including interpretation of over 150 languages though a translation service, and sign language interpretation upon request).

Satisfaction Surveys for the Out & About program offer an opportunity for consumers to provide input or suggest additional services. Satisfaction surveys are distributed in both English and Spanish

Training

All City staff are trained to utilize the list of bilingual employees when oral Spanish translation services are needed. Instructions for use are included on the bilingual roster that is distributed each time it is updated. Senior Transportation Program staff are specially trained to refer participants in need of translation service to either program staff, other bilingual staff at the Senior Center, or to utilize bilingual Senior Center participant’s and/or volunteers. Staff are trained to utilize the Language Line if translation is needed for another language.

Membership of Non-Elected Committees and Councils

City of Vista does not have a non-elected transit related advisory council at this time.

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Title VI Equity Analysis

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City of Vista

TITLE VI COMPLIANCE PROGRAM
Approved by City of Vista City Council:

August 11, 2026
200 Civic Center Dr.

Vista, CA 92084
(760)726-1340
www.vista.gov
INTRODUCTION This document was prepared by the City of Vista to comply with Title VI of the Civil Rights Act of 1964, including provisions detailed in U.S. Department of Transportation’s FTA Circular 4702.1B, “Title VI Requirement and Guidelines for Federal Transit Administration Recipients.” 08/11/2026 C17 25 of 66
EXHIBIT 4

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Table of Contents Title VI Notice to the Public Pg. 3 List of Locations Where Title VI Notice Is Posted Pg. 4 Title VI Complaint Procedures Pg. 5 Title VI Complaint Form Pg. 6 List of Transit-Related Title VI Investigations, Complaints, and Lawsuits Pg. 12 Public Participation Plan Pg. 13 Language Assistance Plan Pg. 15 Table Depicting the Membership of Non-Elected Committees And Councils Pg. 19 Title VI Equity Analysis Pg. 20 City Council Approval of Title VI Program Pg. 21

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City of Vista Title VI Notice to the Public

1. Notifying the Public of Rights under Title VI
City of Vista • The City of Vista operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Vista. • For more information on the City of Vista civil rights program, and the procedures to file a complaint, contact (760) 726-1340, or visit the City’s Human Resources offices at 200 Civic Center Dr. Vista, CA 92084. For more information, visit www.vista.gov . • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590 • If information is needed in another language, contact (760) 726-1340. 08/11/2026 C17 27 of 66

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Notificación al público de los derechos bajo el Título VI City of Vista • El Ayuntamiento de Vista (en adelante City of Vista) opera sus programas y servicios sin distinción de raza, color y origen nacional de acuerdo al Título VI de la Ley de Derechos Civiles. Cualquier persona que cree que ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el título VI puede presentar una queja en la oficina de City of Vista. • Para obtener información adicional sobre el programa derechos civiles de City of Vista y el procedimientos para entablar una queja, llame al (760) 726-1340, o visite nuestra oficina de Recursos Humanos localizada en 200 Civic Center Dr. Vista, Ca 92084. Para obtener información adicional, visite www.vista.gov . • Un reclamante puede presentar una queja directamente con la oficina de Administración Federal de Tránsito (Federal Transportation Administration) por medio de enviarle a la oficina de Derechos Civiles la queja usando la siguiente información: Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590 • Si se necesita información en otro idioma, contacte al (760) 726-1340.

2. List of Locations Where Title VI Notice Is Posted
The City of Vista Title VI Notice(s) to the Public are currently posted at the following locations: Location Name Address Room or Area McClellan Adult Activity and Resource Center 1400 Vale Terrace Drive Out & About Transportation Office Vista Civic Center 200 Civic Center Drive Human Resources Offices 5 City Buses 1400 Vale Terrace Drive Bus Entry The Title VI notice and program information is also on the City of Vista website at https://www.vista.gov/departments/human-resources .

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Title VI Complaint Procedures
As a recipient of federal dollars, the City of Vista is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. The City of Vista has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012. Any person who believes she or he has been discriminated against on the basis of race, color, national origin, sex, religion, disability, or age by the City of Vista may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The complaint should be submitted by the complainant or the complainant’s authorized representative as soon as possible but no later than 180 calendar days after the alleged violation to: Natalie Jacobs, Human Resources Director 200 Civic Center Drive, Vista, CA 92084 [email protected] Tel: 760.639-5374 | Fax: 760.400.6530 | Free Relay Service: 711 Within 15 calendar days after receipt of the complaint, Natalie Jacobs or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, Natalie Jacobs or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Vista and offer options for substantive resolution of the complaint. If the response by Natalie Jacobs or her designee does not satisfactorily resolve the issue, the complainant and her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or the City Manager’s designee (collectively, “City Manager”). Within 15 calendar days after receipt of the appeal, the City Manager will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by Natalie Jacobs or her designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Vista for at least three years. Any person may also file a complaint directly with the Federal Transit Administration, at the following address: FTA Office of Civil Rights 1200 New Jersey Avenue SE Washington, DC 20590. 08/11/2026 C17 29 of 66

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City of Vista Title VI Complaint Form

COMPLAINT FORM
Section I: Please write legibly 1. Name: 2. Address: 3. Telephone: 3.a. Secondary Phone (Optional): 4. Email Address: 5. Accessible Format Requirements? [ ] Large Print [ ] Audio Tape [ ] TDD [ ] Other Section II: 6. Are you filing this complaint on your own behalf? YES* NO *If you answered “yes” to #6, go to Section III. 7. If you answered “no” to #6, what is the name of the person for whom you are filing this complaint? Name: 8. What is your relationship with this individual: 9. Please explain why you have filed for a third party: 10. Please confirm that you have obtained permission from the aggrieved party to file on their behalf. YES NO Section III: 11. I believe the discrimination I experienced was based on (check all that apply):
[ ] Race [ ] Color [ ] National Origin [ ] Disability [ ] Other

12. Date of alleged discrimination: (mm/dd/yyyy) 13. Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known), as well as names and contact information of any witnesses. If more space is needed, please attach additional sheets of paper. 08/11/2026 C17 30 of 66

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City of Vista Title VI Complaint Form, Page 2

COMPLAINT FORM
You may attach any written materials or other information that you think is relevant to your complaint. Signature and date are required below to complete form: Signature: ___________________________________________________________________ Date: ______________________________ Please submit this form in person or mail this form to the address below: City of Vista Attn: Human Resources, Title VI Coordinator 200 Civic Center Drive Vista, CA 92084 Section IV: 14. Have you previously filed a Title VI complaint with the City of Vista? YES NO Section V: 15. Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court? [ ] YES* [ ] NO If yes, check all that apply: [ ] Federal Agency ___________________________________ [ ] State Agency _______________________________ [ ] Federal Court ____________________________________ [ ] Local Agency _______________________________ [ ] State Court ________________________________________ 16. If you answered “yes” to #15, provide information about a contact person at the agency/court where the complaint was filed. Name: Title: Agency: Address: Telephone: Email:

Section VI: Name of Transit Agency complaint is against: Contact Person: Telephone:
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Procedimientos de Quejas del Título VI
Como beneficiario de fondos federales, el Ayuntamiento de Vista (en adelante, City of Vista) está obligado a cumplir con el Título VI de la Ley de Derechos Civiles de 1964 y asegurar que los servicios y prestaciones se brinden sobre una base no discriminatoria. City of Vista tiene establecido un Procedimiento de Quejas del Título VI, que describe un proceso para la disposición local de las quejas del Título VI que es coherente con las directrices que se encuentran en el Circular 4702.1B de la Oficina Administrativa Federal de Tránsito (Federal Transit Administration) de fecha primero de octubre del 2012. Cualquier persona que cree que él o ella ha sido víctima de discriminación en base a raza, color, origen nacional, sexo, religión, discapacidad, o edad por parte de City of Vista puede presentar una queja del Título VI por medio de llenar y entregar el Formulario de Queja de la agencia. La queja debe ser presentada por el reclamante o el representante autorizado de este, tan pronto como sea posible, pero a más tardar 180 días hábiles después del supuesto quebrantamiento, a: Natalie Jacobs, Coordinadora de Recursos Humanos / ADA 1 / Coordinadora del Título VI 200 Civic Center Drive, Vista, CA 92084 [email protected] Tel.: 760.639-6145 | Fax: 760.400.6530 | Servicio telefónico de relevo gratuito: 711 Dentro de los 15 días hábiles siguientes a la recepción de la queja, Natalie Jacobs o su representante se reunirá con el reclamante para discutir la queja y las posibles soluciones. Dentro de los 15 días hábiles a partir de la reunión, Natalie Jacobs o su representante responderá por escrito, y en su caso, en un formato accesible para el reclamante, tales como letra grande, braille o cinta de audio. La respuesta explicará la posición de la Ciudad de Vista y ofrecerá opciones substanciales para la resolución de la queja. Si la respuesta por Natalie Jacobs o su representante no resuelve satisfactoriamente el asunto, el reclamante o su representante puede apelar la decisión dentro de los 15 días hábiles después de haber recibido la respuesta del Administrador de City of Vista o su representante (en conjunto, en adelante, City Manager). Dentro de los 15 días hábiles después de haber recibido la apelación, el City Manager se reunirá con el reclamante para discutir la queja y las posibles soluciones. Dentro de los 15 días hábiles después de la reunión, el City Manager responderá por escrito y, en su caso, en un formato accesible para el reclamante, con una resolución final de la queja. Todas las quejas recibidas por escrito por Natalie Jacobs o su representante, apelaciones interpuestas ante el City Manager, y las respuestas de estas dos oficinas serán archivadas por City of Vista por un mínimo de tres años.

1 Ley de Norteamericanos con Discapacidades
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Cualquier persona puede presentar una queja directamente con la Administración Federal de Tránsito, a la siguiente dirección:

FTA Office of Civil Rights 1200 New Jersey Avenue SE Washington, DC 20590.

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Formulario de Quejas del Título VI

FORMULARIO DE QUEJAS DEL TÍTULO VI
Sección I: Favor de escribir en letra redonda para que sea legible 1. Nombre: 2. Dirección: 3. Teléfono: 3.a. Teléfono secundario (Opcional): 4. Correo electrónico: 5. ¿Requisitos de formato accesible? [ ] Letra más grande [ ] Audio casete [ ] TDD [ ] Otros Sección II: 6. ¿Está entablando esta queja por parte suya? SÍ* NO *Si contestó “SÍ” pase al #6, pase a la Sección III. 7. Si contestó “no” a #6, ¿cuál es el nombre de la persona para quién está entablando la queja? Nombre: 8. ¿Qué relación tienen con esta persona?: 9. Por favor indiqué el motivo por el cual está actuando a nombre de otra persona: 10. Por favor confirme que tiene el permiso de la parte agraviada para actuar a su nombre. SÍ NO Sección III: 11. Pienso que se fui discriminado por motivo de (marcar con un cheque todo lo que corresponde):
[ ] Raza [ ] Color [ ] Origen nacional [ ] Discapacidad [ ] Otro

12. Fecha de la supuesta discriminación: (mes/día/año completo) 13. Explique detalladamente lo que pasó y por qué piensa que fue discriminado. Describa a todas las personas involucradas. Incluya los nombres y datos de contacto de la persona(s) que lo discriminó (si lo sabe), así como los nombres y datos de contacto de cualquier testigo. Si necesita más espacio para escribir, por favor adjunte hojas de papel adicionales. 08/11/2026 C17 34 of 66

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Página 2—Formulario de Quejas del Título VI

FORMULARIO DE QUEJAS DEL TÍTULO VI
Puede adjuntar cualquier documento escrito u otra información que piensa que puede ser relevante para la queja. Firma: ___________________________________________________________________ Fecha: ______________________________ Por favor de entregar en persona o enviar por correo este formulario a la siguiente dirección: City of Vista Attn: Human Resources, Title VI Coordinator 200 Civic Center Drive Vista, CA 92084 Sección IV: 14. ¿Alguna vez ha entablado una queja del Título IV en la oficina de City of Vista? SÍ NO Sección V: 15. ¿Ha entablado esta queja ante otra oficina federal, estatal o local, o ante un tribunal federal o estatal? [ ] SÍ* [ ] NO Si contestó SÍ, indique cuáles: [ ] Agencia federal ___________________________________ [ ] Agencia estatal_____________________________ [ ] Tribunal federal ____________________________________ [ ]Agencia local_____________________________ [ ] Tribunal estatal ________________________________________ 16.Si contestó SÍ la pregunta número 15, proporcione los datos de contacto para la persona encargada de la agencia/tribunal donde entabló la queja. Nombre: Cargo: Agencia: Dirección: Teléfono: Correo electrónico:

Sección VI: Nombre de la agencia de tránsito contra quien se entabla la queja: Persona de contacto: Teléfono:
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3. List of Transit-Related Title VI Investigations, Complaints, and Lawsuits
The City of Vista has not been involved in any transportation-related Title VI investigations, lawsuits or complaints.

City of Vista List of Investigations, Lawsuits and Complaints Type of Process Date Summary (including basis of complaint) Status Action(s) Taken Investigations 1. None 2. Lawsuits 1. None 2. Complaints 1. None 2.

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4. Public Participation Plan The Public Participation Plan outlines the strategies that the City of Vista will use to engage the public in the process of transportation decisions. This plan is utilized to cultivate relations with the community and encourage interaction with minority and non-English speaking residents. Public Notices and general information will be provided in both English and Spanish. a. OPPORTUNITIES FOR PUBLIC COMMENT: The City of Vista routinely provides opportunities for public comment, and continually strives to find new and innovative opportunities to solicit public comments and involve all segments of the population. Comments are accepted at any time by phone, fax, email, US mail, through social media (e.g. Facebook) in person, or at any open meeting. Examples of these opportunities include: • City Council: The public is notified of twice monthly City of Vista City Council meetings, which the public is invited to attend. Meeting announcements are posted at the Vista Civic Center, the Vista library, and on the City’s website ( www.vista.gov) . Every City Council meeting has an “Oral Comments” portion section of the meeting which provides the public with the opportunity to speak on any City related topics. • Senior Citizens Affairs Commission: The City of Vista’s Senior Citizens Affairs Commission meets bi-monthly to discuss and become educated about the needs of the residents of Vista and other seniors. The public is invited to attend and present comments or concerns about any senior related topic or program, including the City’s Out & About Senior transportation program. Notices are posted at the Vista Civic Center, Vista Senior Center, and on the City’s website. • Surveys: Rider Surveys are conducted at least once annually. Riders are asked to comment about the transportation services and make suggestions. These surveys are mailed to volunteer drivers and handed out directly to Out & About riders. • Community Events & Presentations: City staff members and members of the Senior Citizens Affairs Commission regularly make presentation to senior groups (e.g. Senior Mobile Home Parks, Library Presentations, Resource Fairs, etc.) about the services City of Vista provides to seniors. These meetings and presentations are generally advertised by press release, on the City’s website and City publications. These meetings and presentations provide an opportunity for members of the public to learn and make comments on City programs for seniors, including senior transportation programs. b. ENGAGING TITLE VI PROTECTED GROUPS 08/11/2026 C17 37 of 66

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The City of Vista realizes that there are large segments of the population from whom input is rarely, if ever received. In an effort to hear a truly representative voice of the public, the City of Vista will make all significant service-related planning and policy publications available in accessible formats for seniors, including those with disabilities through the following steps. • Continue to make senior transportation related documents (e.g. informational brochures and rider applications) available in Spanish. • Continue to provide Spanish speaking staff to communicate with our senior transportation program’s most significant non-English speaking population. • Communicate with our bi-lingual Spanish speaking Senior Center program participants to request the ability to make presentations to their religious, community connections or other groups with significant LEP populations. c. PUBLIC OUTREACH City of Vista staff participate in various community events and conducts presentations at various organizations, mobile home communities, public and private schools, and religious organizations to provide information on City programs and to determine what services are most frequently sought by LEP population. d. STAFF ACCESSIBLE The City has a list of 69 regular employees that are accessible in person, on the phone, by mail, by fax, or by email for Spanish translation services. e. PROVIDE SERVICE FOR THE DISABLED AND LEP Upon advanced notice, special accommodations will be provided for public meetings. These services include translators, special assistance, and/or transportation.

Purposes of this Plan
Public participation is the process through which stakeholders can partake directly in agency decision-making, and express their concerns, desires, and values. It is the purpose of this plan to improve the lives of Vista’s seniors, including those with disabilities, by creating transportation opportunities to maximize their independence. At every opportunity, the City of Vista will solicit input from stakeholders in order to best support persons served without creating disproportionately high and adverse human health or environmental impact on minority and/or low-income populations. 08/11/2026 C17 38 of 66

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Summary of Outreach Efforts
The following is a summary of outreach efforts conducted by the City of Vista as they relate to Title VI requirements under the Public Participation Plan. Many of our activities are conducted in partnership with other agencies or ad hoc outreach with other service organizations and non-profit agencies within the community. This is in no way a complete list but rather documents the agency's outreach efforts as they relate specifically to minority and low-income populations.

City Council Meetings Open to the Public: City of Vista twice monthly City Council meetings are open to the public and announced on the agency's website and by the local newspaper.

Community Events & Presentations: City staff members and members of City Council appointed Commission’s including the Senior Citizens Affairs Commission regularly make presentations to groups (e.g. Senior Mobile Home Parks, Library Presentations, Resource Fairs, etc.) about the services City of Vista provides to seniors. These meetings and presentations are generally advertised by press release, on the City’s website and City publications. These meetings and presentations provide an opportunity for members of the public to learn and make comments on City programs for seniors, including senior transportation programs.

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pg. 16 Updated: 8/11/2026
Language Assistance Plan
Overview Title VI of the Civil Rights Act of 1964 prohibits recipients of federal financial assistance from discriminating against or otherwise excluding individuals on the basis of race, color, or national origin in any of their activities. It has been recognized that one form of discrimination occurs through an inability to communicate due to a limited proficiency in the English language. Title VI of the Civil Rights Act of 1964, Executive Order 13166, and various directives from the US Department of Justice (DOJ) and the US Department of Transportation (DOT) require federal aid recipients to take reasonable steps to ensure meaningful access to programs, services, and activities by those who do not speak English proficiently. To determine the extent to which LEP services are required and in which languages, the law requires the analysis of four factors. The following sections address each of these with respect to the City of Vista transportation service area.

Factor 1: Review of LEP Populations: Understanding the needs of the community begins with identifying the number of persons with Limited English Proficiency (LEP)eligible to be served, likely to be served, or likely to be encountered by City of Vista through its programs, services, or activities. Methodology for Data Sources: • To determine potential LEP needs in the City of Vista planning area, staff reviewed the latest data available through the US Census Bureau American Community Survey for 2024. American Community Survey The U.S. Census Bureau 2024 Estimate American Community Survey (ACS) Language Spoken at Home by the Ability to Speak English estimates that of the 109,597 Vista residents (Service Area includes 92081, 92083 and 92084 Zip Codes), 36,069 speak Spanish at home and 13,321 or 12% speak English less than "very well". All other non-English languages represent approximately 6,206 persons or less than 6% of the total Vista population.

Vista, California Estimate Percentage
Total: 109,597 100%
Speak only English 67,332 61%
Spanish 36,069 33%
Speak English "very well" 22,838 21%
Speak English less than "very well". 13,231 12%

08/11/2026 C17 40 of 66

City of Vista Title VI Program
pg. 17 Updated: 8/11/2026
Factor 2: Assessing Frequency of Contact with Persons with LEP. Vista’s Senior Transportation program serves persons with LEP infrequently via its shuttle bus, lunch transportation, volunteer driver, and taxi scrip programs. On average, the City serves approximately 75 unduplicated clients each month; of which, less than 1% are LEP. Program staff indicate an average of two to three clients per month are referred to bilingual personnel for assistance. The transportation program has voice mail and staff responds the next business day to all messages.

Factor 3: Assessing the Importance of the City of Vista’s Services. The purpose of the City of Vista’s Senior Transportation Program is to enhance the lives of homebound senior citizens by promoting independence and self-sufficiency, providing affordable and accessible transportation, and reducing social isolation. There are currently approximately 275 seniors actively registered with Vista’s Senior Transportation Programs, with new clients added each week. The three-part program includes a Senior Shuttle Service that provides door-to-door bus service, a Mileage Reimbursement component that utilizes community volunteers to provide transportation in privately owned vehicles, and a Taxi Voucher component that fills service gaps. This comprehensive approach supports both group and individual trips for shopping, medical appointments, social activities, errands, and participation in the City’s Senior Nutrition Program at the Gloria E. McClellan Center. The most heavily used programs are those for shopping and medical appointments, as well as transportation to and from the center for the nutrition program. Trips for shopping, medical appointments, or trips to the center for an activity are $5.00 for round trip service from the resident’s home to their destination. One-way trips for those that already have a ride to or from their destination are $3.00. For the lunch program, transportation to and from the McClellan Center is available Monday through Friday for Vista residents for a suggested contribution of $1.00 per roundtrip. Without this service, many participants would be unable to access nutritious meals, socialization opportunities, and the numerous supportive services offered at the Center. For taxi vouchers, one receives a booklet valued at $20.00 for an $8.00 charge. The combination of transportation options meets a wide range of needs while maximizing cost effectiveness and efficiency. For example, participants who need a quick trip to the pharmacy on a Saturday evening can use the taxi voucher service, while those requiring additional assistance can utilize the shuttle or volunteer driver program, where they are escorted to their residence and assisted in safely entering their home. Without these services, many seniors would have difficulty finding satisfactory transportation. Vista’s transportation program is in its twentieth year of operation and remains one of the only programs providing this type of transportation service for elderly residents in Vista. In FY 2022-2023, the program provided approximately 7,500 low-cost one-way trips to seniors. In the most recently completed fiscal year of 2024-2025, the number of trips increased to 8,435. 08/11/2026 C17 41 of 66

City of Vista Title VI Program
pg. 18 Updated: 8/11/2026
Factor 4: Determining Available Resources.

Safe Harbor Provisions The Federal Department of Transportation has adopted the Department of Justice’s Safe Harbor Provision, which outlines circumstances that can provide a “safe harbor” for Federal Funding recipients regarding translation of written materials for populations with LEP. “The ‘Safe Harbor Provision’ as defined by Department of Justice, stipulates that if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.” For Vista, all language groups other than Spanish have estimated populations of less than 1,000 persons and are much less than 5% of the total population. Spanish exceeds the Safe Harbor Provision threshold. The Out & About rider application is the vital document for our program and is available in Spanish.

Language Assistance Services While the agency does not currently have an on-going need for professional translation services, on-site agency staff who are fluent in Spanish provide translation services as needed. Additionally, bilingual in Spanish participants and volunteers are occasionally used to provide translation services. The City of Vista’s Senior Transportation Program provides the following materials in Spanish; ride applications and informational brochures. If translation is needed for another language, the City currently utilizes OC Interpreting, an Oceanside-based translator, for interpretation and translation services. Interpretation services must be requested a minimum of 48 hours in advance. Staff then schedule interpretation services with the requesting individual during the City’s regular operational hours, as posted on the City of Vista website ( www.vista.gov) . OC Interpreting provides translation services for over 150 languages. Their translation services include every common language and translations of many dialects from multilingual nations like India, the Philippines, and China. Upon request, the City provides additional language assistance measures including translation services at City Council and Town Hall meetings and sign language interpretation services.

Communicating Availability of Language Assistance The City of Vista maintains a roster of staff that can provide translation in Spanish and several other languages. Senior transportation staff refer clients to bi-lingual employees for 08/11/2026 C17 42 of 66

City of Vista Title VI Program
pg. 19 Updated: 8/11/2026
translation services. If translation is needed for another language, staff are trained to utilize the Language Line. Additionally, the City provides numerous documents in Spanish. Senior Transportation program related documents offered in Spanish include:
• Title VI Notice to the Public
• Title VI Complaint Form
• Title VI Complaint Procedures
• Agency website Title VI information
• Rider Applications
• Informational Brochures
Monitoring The City of Vista maintains an ADA/Section 504 Accessibility Plan, designed to minimize barriers created by architectural factors, environmental factors, employment barriers, and communication barriers such as language. This plan is reviewed and updated, if necessary, bi-annually. Additionally, the City of Vista maintains a Limited English Proficiency (LEP) plan, which is updated bi-annually by Human Resources staff. The plan is reviewed periodically for accuracy, compliance with regulations, and to ensure any necessary updates are incorporated. The City continually evaluates LEP persons served and ensures translation services are made available to individuals who request them. The City provides additional language assistance measures (including interpretation of over 150 languages though a translation service, and sign language interpretation upon request). Satisfaction Surveys for the Out & About program offer an opportunity for consumers to provide input or suggest additional services. Satisfaction surveys are distributed in both English and Spanish Training All City staff are trained to utilize the list of bilingual employees when oral Spanish translation services are needed. Instructions for use are included on the bilingual roster that is distributed each time it is updated. Senior Transportation Program staff are specially trained to refer participants in need of translation service to either program staff, other bilingual staff at the Senior Center, or to utilize bilingual Senior Center participant’s and/or volunteers. Staff are trained to utilize the Language Line if translation is needed for another language.

Membership of Non-Elected Committees and Councils City of Vista does not have a non-elected transit related advisory council at this time.

08/11/2026 C17 43 of 66

City of Vista Title VI Program
pg. 20 Updated: 8/11/2026
Title VI Equity Analysis
City of Vista does not have transit-related facilities. 08/11/2026 C17 44 of 66

City of Vista

LIMITED ENGLISH PROFICIENCY
(LEP) PLAN
Approved by City of Vista City Council:

August 11, 20202026
200 Civic Center Dr.

Vista, CA 92084
(760) 726-1340
www.cityofvista.com
08/11/2026 C17 45 of 66
EXHIBIT 5

2 1. Overview
In accordance with federal guidelines, the City of Vista will ensure all reasonable efforts are made to provide language assistance to LEP individuals, including applicants, recipients and individuals eligible for Federally-funded programs and other programs offered by the City of Vista. Executive Order 13166 issued on 8/11/2000, mandates the reduction of language barriers which may be a violation of Title VI. These federal regulations require that the recipient take appropriate steps to ensure that grantees have an effective way of communicating with beneficiaries, and members of the public who are limited in English proficiency.

A. Factor 1: Review of LEP Populations
Understanding the needs of the community begins with identifying the number of Limited English Proficiency (LEP) persons eligible to be served, likely to be served, or likely to be encountered by City of Vista through its programs, services, or activities.

Methodology for Data Sources: To determine potential LEP needs in the City of Vista planning area, staff will review the latest data available through the US Census Bureau American Community Survey.

B. Factor 2: Assessing Frequency of Contact with LEP Persons The frequency with which LEP persons using a particular language come into contact with any programs, activities or services in the City of Vista.

Methodology:

Survey and collect data from receptionists and other front linefront-line staff to determine the frequency of contact with LEP persons, as well as the languages spoken.

C. Factor 3: Assessing the Importance of the City of Vista’s Services The nature and importance of the City of Vista’s various programs, activities, or services to the LEP persons’ life.

D. Factor 4: Determining Available Resources
The City of Vista’s resources and the cost of providing meaningful access.

Reasonable steps may cease to be reasonable where the costs imposed substantially exceed the benefits.
08/11/2026 C17 46 of 66

3. Language Assistance
Individuals who do not speak English as their primary language and have limited reading, speaking, or understanding of the English language may be an LEP person and may be entitled to language assistance in the City of Vista. This may include interpretation, which means oral or spoken transfer of information from one language to another, and translation, which means the written transfer of information from one language to another. The City of Vista will use the Four Factor Analysis to determine if assistance is needed and reasonable. The City of Vista will take reasonable steps to provide the opportunity for meaningful access to LEP persons. If an individual is in need of language assistance and the City of Vista has determined that the individual has Limited English Proficiency and language assistance is needed to provide meaningful access, the City of Vista will make reasonable efforts to provide free language services.

Written Translation
The City of Vista will weigh the costs and benefits of translating for potential LEP groups, considering the expense of translating the documents, the barrier to meaningful translation or interpretation of technical information, the likelihood of frequent changes in documents, the existence of multiple dialects within a single language group, the apparent literacy rate in an LEP group and other relevant factors. The City of Vista will undertake this examination when an eligible LEP group constitutes 5% of an eligible client group. When the City of Vista determines that translation is necessary and appropriate, it will translate selected documents of vital importance, as appropriate.

Formal Interpreters
When necessary to provide meaningful access for LEP persons, the City of Vista will provide qualified interpreters, including agency staff members, if available. At important stages that require one on oneone-on-one contact, written translation and verbal interpretation services may be provided, consistent with the four factorfour-factor 08/11/2026 C17 47 of 66

4 analysis. An interpreter may be used to confirm that the interpreter understood the subject matter communicated and rendered a competent interpretation and will not disclose non-public information without written authorization from the LEP person.

Informal Interpreters
Informal interpreters may include family members, friends, legal guardians, service representatives, or advocates of LEP persons. The City of Vista will determine whether or not it is appropriate to rely on informal interpreters, depending on the circumstances and subject matter of communication. An LEP person may use an informal interpreter of the LEP person’s own choosing and their expense, either in place or as a supplement to the free language assistance offered by the City of Vista. If an LEP person prefers an informal interpreter, after the City of Vista has offered free interpretation services, the informal interpreter may interpret.

4. Ongoing Monitoring and Training
The City of Vista will review and, if necessary, revise this LEP plan bi-annually. The review will include but not necessarily be limited to:

A. Americans With Disabilities Act and Section 504 of The Rehabilitation Act of 1973 Accessibility Plan: The City of Vista maintains an accessibility plan which is designed to minimize barriers that are created by architectural factors, environmental factors, and communication barriers such as language. This plan is reviewed and updated, if necessary, bi-annually. The plan is analyzed for trends and patterns that may indicate a need for additional services.

B. Employee Training: The City of Vista trains all staff to utilize the list of bilingual employees when interpretation services are needed. If interpretation is needed for another language, staff are trained to utilize the Language Line. Receptionists and other front linefront-line staff are specially trained to connect participants with language needs to either informal or formal interpretation services, based on the situation. They are also trained to know which documents have been translated and to track requests for other language services.

5. This Limited English Proficiency (LEP) Plan will be:

A. Distributed to all management staff, and will be made available on the agency’s internal server such that it may be reviewed and periodically updated, as necessary;

B. Posted in the Human Resources Offices;

C. Posted on the City of Vista’s website ( https://www.vista.gov/departments/human- resources www.cityofvista.com/city-services/city-departments/human-resources ) so that it is available for access at all times;
08/11/2026 C17 48 of 66

5 D. Explained in new employee orientation and/or training sessions for new and existing employees by supervisors and other staff who need to communicate with LEP persons.

Requests for City documents to be translated may be made by completing an ADA Access Request Form. The City of Vista will weigh the costs and benefits of translating the documents as detailed in Section 3 of this plan.

Dolores GasconNatalie Jacobs, Human Resources Director/ADA Coordinator/Title VI Coordinator
200 Civic Center Drive, Vista, CA 92084
[email protected] [email protected]
Tel: 760.639-6145643-5374 | Fax: 760.639400.6146 6530 | Free Relay Service: 711

Within 15 calendar days after receipt of the complaint, Dolores GasconNatalie Jacobs or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Dolores GasconNatalie Jacobs or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Vista and offer options for substantive resolution of the complaint.

If the response by Dolores GasconNatalie Jacobs or her designee does not satisfactorily resolve the issue, the complainant and her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or the City Manager’s designee (collectively, “City Manager”).

6 the meeting, the City Manager will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Dolores GasconNatalie Jacobs or her designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Vista for at least three years.

08/11/2026 C17 50 of 66

CITY OF VISTA

CALIFORNIA

City of Vista
Human Resources - ADA Office

ADA Access Request Form

1. Type of Request: _ Curb Ramp _ Parking Sidewalk _Bus Stop _ Facility _ Program

Other:

2. Affected Department(s) & Program:

3. Requestor: _ Employee _ Citizen Other

Name: Phone:

Address:

4. Concern:

5. Requested Accommodation/Corrective Action:

6. Investigation Results/Special Notes:

7. Action Taken/Time Schedule:

8. Communications with Department & Requestor:

This notice is available in an alternate format.

Please contact the ADA Coordinator (760) 643-5374.

File#:

Date:

Staff:

Closed:
08/11/2026 C17 51 of 66

The City of Vista Title VI Complaint Form

COMPLAINT FORM
Section I: Please write legibly

1. Name:

2. Address:

3. Telephone: 3.a. Secondary Phone (Optional):

4. Email Address:

5. Accessible Format
Requirements?
[ ] Large Print [ ] Audio Tape
[ ] TDD [ ] Other
Section II:

6. Are your filing this complaint on your own behalf? YES* NO *If you answered “yes” to #6, go to Section III.

7. If you answered “no” to #6, what is the name of the person for whom you are filing this complaint? Name:

8. What is your relationship with this individual:

9. Please explain why you have filed for a third party:

10. Please confirm that you have obtained permission
fromof the aggrieved party to file on their behalf. YES NO Section III:

11. I believe the discrimination I experienced was based on (check all that apply):

[ ] Race/Ethnicity [ ] Color [ ] National Origin [ ] Sex

[ ] Religion [ ] Disability [ ] Age

12. Date of alleged discrimination: (mm/dd/yyyy)

13. Explain as clearly as possible what happened and why you believe you were discriminated against.

Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known), as well as names and contact information of any witnesses.

If more space is needed, please attach additional sheets of paper.

08/11/2026 C17 52 of 66

City of Vista LEP Plan

9 The City of Vista Title VI Complaint Form, Page 2

COMPLAINT FORM

You may attach any written materials or other information that you think is relevant to your complaint.

Signature and date are required below to complete form:

Signature: ___________________________________________________________________

Date: ______________________________

Please submit this form in person or mail this form to the address below:

City of Vista
Attn: Human Resources, Human Resources Director/ADA Coordinator/Title VI Coordinator 200 Civic Center Drive
Vista, CA 92084
Section IV:

14. Have you previously filed a Title VI complaint with the City of Vista? YES NO
Section V:

16. If you answered “yes” to #15, provide information about a contact person at the agency/court where the complaint was filed.

Name:

Title:

Agency:

Address:

Telephone: Email:

Section VI:

Name of Transit Agency complaint is against:

Contact Person:

Telephone:
08/11/2026 C17 53 of 66

City of Vista LEP Plan

10 Formulario de Quejas del Título VI

FORMULARIO DE QUEJAS DEL TÍTULO VI
Sección I: Favor de escribir en letra redonda para que sea legible

1. Nombre:

2. Dirección:

3. Teléfono: 3.a. Teléfono secundario (Opcional):

4. Correo electrónico:

5. ¿Requisitos de
formato accesible?
[ ] Letra más grande [ ] Audio casete
[ ] TDD [ ] Otros
Sección II:

6. ¿Está entablando esta queja por parte suya? SÍ* NO
*Si contestó “SÍ” pase al #6, pase a la Sección III.

7. Si contestó “no” a #6, ¿cuál es el nombre de la persona para quién está entablando la queja? Nombre:

8. ¿Qué relación tienen con esta persona?:

9. Por favor indiqué el motivo por el cual está actuando a nombre de otra persona:

10. Por favor confirme que tiene el permiso de la parte agraviada para actuar a su nombre. SÍ NO
Sección III:

11. Pienso que se fui discriminado por motivo de (marcar con un cheque todo lo que corresponde):

[ ] Raza [ ] Color [ ] Origen nacional [ ] Sexo

[ ] Religión [ ] Discapacidad [ ] Edad

12. Fecha de la supuesta discriminación: (mes/día/año completo)

City of Vista LEP Plan

11 Página 2—Formulario de Quejas del Título VI

FORMULARIO DE QUEJAS DEL TÍTULO VI
Puede adjuntar cualquier documento escrito u otra información que piensa que puede ser relevante para la queja.

Firma: ___________________________________________________________________

Fecha: ______________________________

Por favor de entregar en persona o enviar por correo este formulario a la siguiente dirección:

City of Vista
Attn: Human Resources, Title VI Coordinator
200 Civic Center Drive
Vista, CA 92084
Sección IV:

14. ¿Alguna vez ha entablado una queja del Título IV
en las oficina de City of Vista? SÍ NO
Sección V:

16.Si contestó SÍ la pregunta número 15, proporcione los datos de contacto para la persona encargada de la agencia/tribunal donde entabló la queja.

Nombre:

Cargo:

Agencia:

Dirección:

Teléfono: Correo electrónico:

Sección VI:

Nombre de la agencia de tránsito contra quien se entabla la queja:

Persona de contacto:

Teléfono:
08/11/2026 C17 55 of 66

City of Vista

LIMITED ENGLISH PROFICIENCY
(LEP) PLAN
Approved by City of Vista City Council:

August 11, 2026
200 Civic Center Dr.

Vista, CA 92084
(760)726-1340
www.cityofvista.com
08/11/2026 C17 56 of 66
EXHIBIT 6

2 1. Overview In accordance with federal guidelines, the City of Vista will ensure all reasonable efforts are made to provide language assistance to LEP individuals, including applicants, recipients and individuals eligible for Federally-funded programs and other programs offered by the City of Vista. Executive Order 13166 issued on 8/11/2000, mandates the reduction of language barriers which may be a violation of Title VI. These federal regulations require that the recipient take appropriate steps to ensure that grantees have an effective way of communicating with beneficiaries and members of the public who are limited in English proficiency.

2. Meaningful Access: Four Factor Analysis To determine the extent to which LEP services are required and in which languages, the law requires the analysis of four factors. The following sections address each of these with respect to the City of Vista planning area. A. Factor 1: Review of LEP Populations Understanding the needs of the community begins with identifying the number of Limited English Proficiency (LEP) persons eligible to be served, likely to be served, or likely to be encountered by City of Vista through its programs, services, or activities. Methodology for Data Sources: To determine potential LEP needs in the City of Vista planning area, staff will review the latest data available through the US Census Bureau American Community Survey. B. Factor 2: Assessing Frequency of Contact with LEP Persons The frequency with which LEP persons using a particular language come into contact with any programs, activities or services in the City of Vista. Methodology: Survey and collect data from receptionists and other front-line staff to determine the frequency of contact with LEP persons, as well as the languages spoken. C. Factor 3: Assessing the Importance of the City of Vista’s Services The nature and importance of the City of Vista’s various programs, activities, or services to the LEP persons’ life. D. Factor 4: Determining Available Resources The City of Vista’s resources and the cost of providing meaningful access. Reasonable steps may cease to be reasonable where the costs imposed substantially exceed the benefits. 08/11/2026 C17 57 of 66

3 Safe Harbor Provisions The Federal Department of Transportation has adopted the Department of Justice’s Safe Harbor Provision, which outlines circumstances that can provide a “safe harbor” for Federal Funding recipients regarding translation of written materials for LEP populations. “The ‘Safe Harbor Provision’ as defined by Department of Justice, stipulates that if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.”

3. Language Assistance Individuals who do not speak English as their primary language and have limited reading, speaking, or understanding of the English language may be an LEP person and may be entitled to language assistance in the City of Vista. This may include interpretation, which means oral or spoken transfer of information from one language to another, and translation, which means the written transfer of information from one language to another. The City of Vista will use the Four Factor Analysis to determine if assistance is needed and reasonable. The City of Vista will take reasonable steps to provide the opportunity for meaningful access to LEP persons. If an individual is in need of language assistance and the City of Vista has determined that the individual has Limited English Proficiency and language assistance is needed to provide meaningful access, the City of Vista will make reasonable efforts to provide free language services.

Written Translation The City of Vista will weigh the costs and benefits of translating for potential LEP groups, considering the expense of translating the documents, the barrier to meaningful translation or interpretation of technical information, the likelihood of frequent changes in documents, the existence of multiple dialects within a single language group, the apparent literacy rate in an LEP group and other relevant factors. The City of Vista will undertake this examination when an eligible LEP group constitutes 5% of an eligible client group. When the City of Vista determines that translation is necessary and appropriate, it will translate selected documents of vital importance, as appropriate.

Formal Interpreters When necessary to provide meaningful access for LEP persons, the City of Vista will provide qualified interpreters, including agency staff members, if available. At important stages that require one-on-one contact, written translation and verbal interpretation services may be provided, consistent with the four-factor analysis. An interpreter may be used to confirm that the interpreter understood the subject matter communicated and 08/11/2026 C17 58 of 66

4 rendered a competent interpretation and will not disclose non-public information without written authorization from the LEP person.

Informal Interpreters Informal interpreters may include family members, friends, legal guardians, service representatives, or advocates of LEP persons. The City of Vista will determine whether or not it is appropriate to rely on informal interpreters, depending on the circumstances and subject matter of communication. An LEP person may use an informal interpreter of the LEP person’s own choosing and their expense, either in place or as a supplement to the free language assistance offered by the City of Vista. If an LEP person prefers an informal interpreter, after the City of Vista has offered free interpretation services, the informal interpreter may interpret.

4. Ongoing Monitoring and Training The City of Vista will review and, if necessary, revise this LEP plan bi-annually. The review will include but not necessarily be limited to: A. Americans With Disabilities Act and Section 504 of The Rehabilitation Act of 1973 Accessibility Plan: The City of Vista maintains an accessibility plan which is designed to minimize barriers that are created by architectural factors, environmental factors, and communication barriers such as language. This plan is reviewed and updated, if necessary, bi-annually. The plan is analyzed for trends and patterns that may indicate a need for additional services. B. Employee Training: The City of Vista trains all staff to utilize the list of bilingual employees when interpretation services are needed. If interpretation is needed for another language, staff are trained to utilize the Language Line. Receptionists and other front-line staff are specially trained to connect participants with language needs to either informal or formal interpretation services, based on the situation. They are also trained to know which documents have been translated and to track requests for other language services.

5. This Limited English Proficiency (LEP) Plan will be: A. Distributed to all management staff, and will be made available on the agency’s internal server such that it may be reviewed and periodically updated, as necessary; B. Posted in the Human Resources Offices; C. Posted on the City of Vista’s website ( https://www.vista.gov/departments/human-resources) so that it is available for access at all times; 08/11/2026 C17 59 of 66

5 D. Explained in new employee orientation and/or training sessions for new and existing employees by supervisors and other staff who need to communicate with LEP persons.

6. Requests for Language Services Requests for interpretation services may be made in person at the time the individual presents at the City offices or when a phone call is received. For interpretation at public meetings, the City of Vista requests at least 48 hours’ notice to make reasonable accommodations. Requests can be made to the clerk/secretary of the respective meeting, as noted on the meeting agenda. Requests for City documents to be translated may be made by completing an ADA Access Request Form. The City of Vista will weigh the costs and benefits of translating the documents as detailed in Section 3 of this plan.

7. Complaint Procedures Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the City of Vista may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The complaint should be submitted by the complainant or the complainant’s authorized representative as soon as possible but no later than 180 calendar days after the alleged violation to: Natalie Jacobs, Human Resources Director/ADA Coordinator/Title VI Coordinator 200 Civic Center Drive, Vista, CA 92084 [email protected] Tel: 760.643-5374 | Fax: 760.400.6530 | Free Relay Service: 711 Within 15 calendar days after receipt of the complaint, Natalie Jacobs or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, Natalie Jacobs or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Vista and offer options for substantive resolution of the complaint. If the response by Natalie Jacobs or her designee does not satisfactorily resolve the issue, the complainant and her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or the City Manager’s designee (collectively, “City Manager”). Within 15 calendar days after receipt of the appeal, the City Manager will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 08/11/2026 C17 60 of 66

6 All written complaints received by Natalie Jacobs or her designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Vista for at least three years. 08/11/2026 C17 61 of 66

CITY OF VISTA

CALIFORNIA

City of Vista
Human Resources - ADA Office

ADA Access Request Form

1. Type of Request: _ Curb Ramp _ Parking Sidewalk _Bus Stop _ Facility _ Program

Other:

2. Affected Department(s) & Program:

3. Requestor: _ Employee _ Citizen Other

Name: Phone:

Address:

4. Concern:

5. Requested Accommodation/Corrective Action:

6. Investigation Results/Special Notes:

7. Action Taken/Time Schedule:

8. Communications with Department & Requestor:

This notice is available in an alternate format.

Please contact the ADA Coordinator (760) 643-5374.

File#:

Date:

Staff:

Closed:

08/11/2026 C17 62 of 66

The City of Vista Title VI Complaint Form

11. I believe the discrimination I experienced was based on (check all that apply):

[ ] Race/Ethnicity [ ] Color [ ] National Origin [ ] Sex

[ ] Religion [ ] Disability [ ] Age 12. Date of alleged discrimination: (mm/dd/yyyy) 13. Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known), as well as names and contact information of any witnesses. If more space is needed, please attach additional sheets of paper. 08/11/2026 C17 63 of 66

City of Vista LEP Plan

9 The City of Vista Title VI Complaint Form, Page 2

COMPLAINT FORM
You may attach any written materials or other information that you think is relevant to your complaint. Signature and date are required below to complete form: Signature: ___________________________________________________________________ Date: ______________________________ Please submit this form in person or mail this form to the address below: City of Vista Attn: Human Resources, Human Resources Director/ADA Coordinator/Title VI Coordinator 200 Civic Center Drive Vista, CA 92084 Section IV: 14. Have you previously filed a Title VI complaint with the City of Vista? YES NO Section V: 15. Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court? [ ] YES* [ ] NO If yes, check all that apply: [ ] Federal Agency ___________________________________ [ ] State Agency _______________________________ [ ] Federal Court ____________________________________ [ ] Local Agency _______________________________ [ ] State Court ________________________________________ 16. If you answered “yes” to #15, provide information about a contact person at the agency/court where the complaint was filed. Name: Title: Agency: Address: Telephone: Email:

Section VI: Name of Transit Agency complaint is against: Contact Person: Telephone:
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City of Vista LEP Plan

10 Formulario de Quejas del Título VI

[ ] Religión [ ] Discapacidad [ ] Edad 12. Fecha de la supuesta discriminación: (mes/día/año completo) 13. Explique detalladamente lo que pasó y por qué piensa que fue discriminado. Describa a todas las personas involucradas. Incluya los nombres y datos de contacto de la persona(s) que lo discriminó (si lo sabe), así como los nombres y datos de contacto de cualquier testigo. Si necesita más espacio para escribir, por favor adjunte hojas de papel adicionales. 08/11/2026 C17 65 of 66

City of Vista LEP Plan

11 Página 2—Formulario de Quejas del Título VI

Sección VI: Nombre de la agencia de tránsito contra quien se entabla la queja: Persona de contacto: Teléfono:
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Vista City CouncilAugust 11, 2026

Vista City Council
August 11, 2026