AGENDA ITEM NO.6
AGENDA STAFF REPORT
City of West Covina I Office of the City Manager
DATE: October 4, 2022
TO: Mayor and City Council
FROM: David Carmany
City Manager
SUBJECT: CONSIDERATION OF DIAL -A -RIDE SERVICE AREA
RECOMMENDATION:
It is recommended that the City Council:
1. Provide direction relative to the Dial -A -Ride and Uber Pilot service areas; and
2. Authorize the City Manager to negotiate and execute all necessary documents, in such form as approved by the City Attorney, to carry out the City Council's direction.
BACKGROUND:
Through a contracted vendor, the City provides Dial -A -Ride (DAR) service, which is a shared -ride transportation service for seniors (age 55 and older) as well as persons with disabilities residing within West Covina. DAR service operates Monday through Friday from 8:00 a.m. until 5:30 p.m. and Sunday from 8:00 a.m. until 2:30 p.m. The fare is $0.50 each way.
Currently, clients may travel to/from any location within City limits for any purpose. The service area extends 3 miles outside City limits for medical trips only.
DISCUSSION:
At the September 20, 2022 meeting, the City Council expressed a desire to reconsider the current distance limit and exception criteria. Proposed revisions included: a distance of three (3) miles outside the city limit for any purpose, the inclusion of specific medical sites, such as the City of Hope in Duarte and the Emanate Foothill Presbyterian Hospital in Glendora, as well as taking suggestions from clients on an ongoing basis.
The table below provides a summary of criteria for the DAR programs of neighboring cities.
Exceptions for Maximum Distance/Approved
City Travel Beyond Locations
City Limits
Baldwin Medical 5-mile radius (City Hall)
Park
Covina Medical and 3 miles outside + Kaiser Baldwin
Government Park; Kaiser Irwindale; City of Hope
Buildings
EI Monte
Medical
5-mile radius (City Hall)
La Puente
Medical and Dental
15 miles outside
Glendora
Medical
. City of Hope
. Inter -Community Hospital
. Kaiser Permanente Baldwin
Park Medical Center
. Kaiser Permanente San
Dimas Medical Offices
. Kaiser Permanente Irwindale
Medical Offices
. Pomona Valley Hospital
. Queen of the Valley Hospital
Monrovia
Medical
3 miles outside and City of Hope
None
5 miles outside + Kaiser Baldwin
n
Park and Huntington Memorial
Pasadena (non -emergency)
Because the recently approved Uber Pilot Program includes the current DAR distance limits and exception criteria, it is recommended that any revisions to current criteria be made across both programs for consistency.
Prepared by: Kelly McDonald, Public Services Manager
CITY COUNCIL GOALS & OBJECTIVES: Enhance City Image and Effectiveness