Town of Yountville
Staff Report
6550 Yount Street
Yountville, CA 94599
Agenda Item #: 13A
Yountville Town Council Staff Report
DATE: October 6, 2026
TO: Mayor and Town Council
FROM: Celia King, Administrative Service Director
PREPARED BY: Celia King, Administrative Service Director
RECOMMENDATION
Receive demonstration of Xpress Bill Pay, the Town of Yountville’s new water and wastewater utility bill payment platform.
DISCUSSION/BACKGROUND
The Town has transitioned to a new water and wastewater utility billing platform. Xpress Bill Pay offers customers a convenient and secure way to pay water and wastewater utility bills and includes enhanced features.
To continue providing a high level of service to customers, the Town routinely evaluates increasing its usage of modern technology. The Town also looks for opportunities to streamline daily operations. Xpress Bill Pay will help the Town achieve these two goals.
Features
With Xpress Bill Pay, customers can make payment online through the Town website, via the mobile app on their devices, or by calling the 24-hour automated phone line. Payment can be made using a credit card, debit card, or bank account. Town staff will also have the ability to send customers a one-time secure payment link to their cell phone via text message.
Customers can also enroll in AutoPay, receive bill notifications by text or email, and choose paperless billing.
This new platform assists customers in easily accessing payment history, electronic receipts, and account management tools designed to improve the overall customer experience.
Action
The Town has been proactively messaging this change since July 2026. Included as an attachment to this staff report is a First Time User Manual to help users learn about and navigate the Xpress Bill Pay system.
To use the new system, water and wastewater utility customers need to:
• Click this link to access the Xpress Bill Pay system
• Create a New Account and set a password
• Update their account information and save a payment method • Re-enroll in AutoPay
• Sign up for paperless billing, if desired
Xpress Bill Pay customer support can be accessed directly by calling 801-692-0379, or by emailing [email protected], if any assistance is needed during this process. Town staff are also available to provide support at Town Hall, by calling 707-944-8851, or by emailing [email protected].
To further support customers with the setup of this new system, Town staff will be available in the Council Chambers at Town Hall on Thursday October 8, 2026, between the hours of 2:00 - 5:00 p.m. to offer technical assistance.
ENVIRONMENTAL REVIEW
Exempt per California Environmental Act (CEQA) Guideline, Section 15061(b)(3) as an activity that has no potential for causing a significant effect on the environment.
FISCAL IMPACT
Is there a Fiscal Impact? Yes
Is it Currently Budgeted? Yes
Where is it Budgeted? General Fund Administrative Services Department Contract Services Is it Mandatory or Discretionary? Discretionary
Is there a Staff Resource Impact? No
ATTACHMENTS
1. Xpress Bill Pay First Time User Manual