Agenda Item No.
CITY OF YUCAIPA
AGENDA REPORT
TO: Honorable Mayor and City Council
FROM: Ana V. Sauseda, Director of General Services/City Clerk FOR: City Council Meeting of June 24, 2024
SUBJECT: Monthly Report on Yucaipa App Usage and Response — May, 2024 RECOMMENDATION:
That the City Council receive and file a report of the user activity on the Yucaipa App and staff response times for the month of May, 2024.
BACKGROUND/DISCUSSION:
The Yucaipa App is a smart phone application that allows users to report issues and access City information. The App allows users to submit pictures and geographical locations to help the City to respond effectively and provide status updates. The App has played a crucial role in addressing concerns related to homelessness and street maintenance.
As the City aims to increase the number of residents using the App, staff will continue to submit a monthly accountability report sharing important statistics.
Monthly Totals
Item
MAR
APR
MAY
Total Monthly Users
Unavailable*
Unavailable*
1195
Total Issues Submitted
192
227
191
Most Commonly
Reported Issue
Street/City Issue
(111)
Street/City Issue
(136)
Street/City Issue
(104)
Average Response
Time
2.5 days
5.6 days
3.3 days
* The total monthly users for March and April are unavailable due to an ongoing update on behalf of the app platform, MyCivic.
Issues Totals by Type
FEB
MAR
APR
MAY
Code Enforcement
6 1
4 8
Daily Park Task
1 Graffiti/Vandalism
27 23
26 15
Homeless Issue
27 12
27 31
Park Issue
7 25
17 17
Refer to PMP
4 6
5 5
Street/City Issue
102
111
136
104
Traffic Calming
8 7
8 9
Trail Issue
4 6
2 1
Grand Total
185
192
227
191
FISCAL IMPACT:
None.
Attachments:
1. Case Report
Approved by:
ATTACHMENT 1
ID Status Public/Private Source
2102389 new Public Android
2102299 resolved Public iOS
2101291 new Public i0S
2101290 new Public iOS
2101022 resolved Private iOS
2100666 resolved Public iOS
2100487 resolved Private iOS
2100482 resolved Public iOS
2100414 new Private iOS
2100338 resolved Private iOS
2100307 referred Public iOS
2100198 referred Private Android
2100128 resolved Private iOS
2100032 resolved Private iOS
2099655 resolved Private iO5
2099532 resolved Private CMS RAI
2099035 new Public iOS
2098605 resolved Public iOS
2098438 assigned Private iOS
2098080 resolved Public iOS
2097636 new Public iOS
2097600 new Public Android
2097422 new Private iOS
2096666 resolved Private iOS
2096348 resolved Public IOS
2096334 resolved Public i0S
2096269 new Public iOS
2096263 new Public iOS
2096189 new Public iOS
2096184 resolved Private Android
2096156 referred Public iOS
2095994 resolved Private WEB RAI
2095986 resolved Private iOS
2095852 resolved Public iOS
2095384 new Public iOS
2095092 new Private i0S
2094813 resolved Public Android
2094545 new Public iOS
2093414 new Public iOS
2093094 resolved Private iOS
2092892 resolved Public Android
2092781 resolved Private iO5
2092429 resolved Public iOS
2092427 resolved Public iOS
2092295 resolved Private iOS
2091163 resolved Public iO5
2091162 resolved Public iO5
2090361 resolved Private Android
2090355 resolved Private Android
2089974 resolved Public iOS
2089924 resolved Private iOS
2089391 resolved Public Android
2089292 resolved Public iOS
2088655 referred Public WEB RAI
2088196 resolved Public iOS
2087071 resolved Public iOS
2086808 resolved Public iOS
2086744 resolved Private iOS
2086218 resolved Public In -person
2085874 resolved Public 1O5
2085153 resolved Private i0S
2085134 resolved Private iOS
2085124 resolved Private iOS
Open Date Resolved/Canceled Date
45443.88819
45443.78194
45443.39514
45443.39514
45443.32569
45443.23958
45442.83819
45442.83611
45442.76458
45442.71458
45442.69167
45442.64236
45442.61458
45442.58819
45442.49097
45442.45903
45442.35278
45442.23681
45441.86736
45441.63542
45441.51181
45441.50278
45441.45833
45441.29792
45440.93681
45440.89653
45440.82083
45440.81667
45440.75972
45440.75694
45440.74653
45440.67083
45440.66597
45440.62569
45440.51319
45440.45139
45440.39514
45440.35972
45439.57153
45439.40694
45439.29028
45438.98472
45438.6
45438.59583
45438.49097
45437.27222
45437.27083
45436.49861
45436.49722
45436.38819
45436.37292
45435.84653
45435.74861
45435.50417
45435.38819
45434.69931
45434.59653
45434.58125
45434.45278
45434.36458
45433.79028
45433.77708
45433.77292
45449
45443
45449
45442
45449
45447
45442
45442
45453
45442
45442
45441
45441
45441
45449
45440
45441
45440
45441
45442
45441
45447
45440
45442
45442
45440
45442
45449
45441
45441
45456
45436
45442
45440
45435
45453
45442
45434
45434
45453
45434
45434
45433
Days Resolve Type
Code Enforcement
6 Parklssue
Street/City Issue
Street/City Issue
0 Homeless Issue
6 Street/City lssue
0 Homeless Issue
7 Street/City Issue
Street/City Issue
5 Homeless Issue
Street/City Issue
Homeless Issue
0 Street/City Issue
0 Street/City Issue
11 Street/CityIssue
0 Daily Park Task
Park Issue
0 Street/City Issue
Homeless Issue
0 GraffitiNandalism
Code Enforcement
Street/City Issue
Code Enforcement
0 Homeless Issue
1 GraffitiNandalism
9 Street/City Issue
Code Enforcement
Code Enforcement
Street/City Issue
0 Homeless Issue
Traffic Calming
1 Park Issue
0 Street/City Issue
1 Parklssue
Street/City Issue
Code Enforcement
2 Street/City Issue
Street/City Issue
Street/City Issue
2 Homeless Issue
8 Traffic Calming
2 Homeless Issue
4 Street/City Issue
4 Street/City Issue
2 Homeless Issue
5 Street/City Issue
12 Street/City Issue
5 GraffitiNandalism
5 GraffitiNandalism
20 Street/City Issue
0 Homeless Issue
7 Parklssue
5 Parklssue
Refer to PMP
0 Street/City Issue
19 Street/City Issue
8 Street/City Issue
0 Street/City Issue
0 Street/City Issue
19 Street/City Issue
1 Homeless Issue
1 Homeless Issue
0 Homeless Issue
Sub -Type
Other
Pothole
Pothole
Pothole
Other
Weeds/Overgrowth
Other
Weeds/Overgrowth
Weeds/Overgrowth
Pothole
Facility Maintenance
Restroom/Facility
Pothole
Pothole
Other
Weeds/Overgrowth
Other
Pothole
Sprinkler
Pothole
Weeds/Overgrowth
Sign
Other
Pothole
Pothole
Pothole
Pothole
Weeds/Overgrowth
Sprinkler
Sprinkler
Sidewalk
Pothole
Pothole
Weeds/Overgrowth
Pothole
Pothole
2084498 resolved Private iOS 45433.50069 45433 0 Homeless Issue 2084491 resolved Private iOS 45433.49931 45434 1 Street/City Issue Pothole 2084481 resolved Private iOS 45433.49653 45433 0 Homeless Issue 2084379 resolved Public iOS 45433.47292 45433 0 Street/City Issue Pothole 2084096 resolved Private iOS 45433.41111 45433 0 Street/City Issue Weeds/Overgrowth 2084078 resolved Public iOS 45433.40764 45433 0 Street/City Issue Pothole 2083211 referred Public iOS 45432.92431 Traffic Calming 2083183 resolved Public iOS 45432.88264 45433 1 Street/City Issue Weeds/Overgrowth 2082798 new Private i05 45432.66806 Code Enforcement
2082527 resolved Public iOS 45432.57361 45433 1 Street/City Issue Other 2081663 resolved Public Phone Voicemait 45432.35 45434 2 Street/City Issue Illegal Dumping 2081401 resolved Public iOS 45432.29653 45434 2 Park Issue Other 2081067 resolved Private iOS 45431.85069 45432 1 Homeless Issue 2081041 resolved Public Android 45431.81806 45433 2 Street/City Issue Other 2081034 resolved Public Android 45431.81389 45432 1 Street/City Issue Pothole 2081017 resolved Public Android 45431.80208 45433 2 Street/City Issue Other 2080771 resolved Public iOS 45431.62361 45432 1 GraffitiNandalism 2080734 resolved Private iOS 45431.59861 45432 1 Homeless Issue 2079985 canceled Private WEB RAI 45430.67778 45434 4 Park Issue Restroom/Facility 2079637 resolved Public Android 45430.46528 45431 1 Street/City Issue Illegal Dumping 2079627 referred Public Android 45430.45972 Refer to PMP 2079475 resolved Public WEB RAI 45430.37431 45432 2 Street/City Issue Sidewalk 2079332 new Private iOS 45430.27083 Street/City Issue Pothole 2079329 resolved Public iOS 45430.26875 45433 3 Street/City Issue Pothole 2078987 referred Private Android 45429.71944 Homeless Issue 2078719 resolved Public Android 45429.58333 45429 0 Street/City Issue Other 2078631 resolved Public Android 45429.55556 45433 4 Street/City Issue Pothole 2078612 resolved Public WEB RAI 45429.54931 45432 3 Street/City Issue Other 2078299 resolved Public Android 45429.42847 45447 18 Street/City Issue Sign 2078295 resolved Public Android 45429.42778 45432 3 Street/City Issue Pothole 2078247 resolved Public Android 45429.41181 45429 0 Street/City Issue Illegal Dumping 2078243 referred Public iOS 45429.40903 Refer to PMP
2078228 resolved Public Android 45429.40069 45429 0 GraffitiNandalism 2077640 resolved Public Android 45428.81806 45432 4 Street/City Issue Other 2077618 resolved Public iOS 45428.79722 45432 4 Street/City Issue Other 2077342 resolved Public Phone Answered 45428.61736 45429 1 Street/City Issue Illegal Dumping 2077313 canceled Public Android 45428.60139 45432 4 GraffitiNandalism 2076111 resolved Private iOS 45428.2875 45428 0 GraffitiNandalism 2076110 resolved Public iOS 45428.28611 45428 0 GraffitiNandalism 2075882 resolved Public Android 45427.87083 45433 6 Street/City Issue Pothole 2075874 resolved Public Android 45427.86667 45428 1 Park Issue Sprinkler 2075828 resolved Private Android 45427.81042 45428 1 Street/City Issue Other 2075489 resolved Public Android 45427.6375 45432 5 Street/City Issue Pothole 2075446 resolved Private iOS 45427.62083 45427 0 Street/City Issue Weeds/Overgrowth 2073446 resolved Private iOS 45426.57986 45433 7 Street/City Issue Pothole 2073443 referred Public iOS 45426.57847 Refer to PMP
2073338 canceled Public i05 45426.54583 45427 1 GraffitiNandalism 2073134 resolved Public i0S 45426.48958 45427 1 GraffitiNandalism 2072924 canceled Public iOS 45426.42639 45426 0 Park Issue Restroom/Facitity 2072908 resolved Private i0S 45426.42292 45426 0 Street/City Issue Pothole 2072365 resolved Public Android 45426.28889 45427 1 Street/City Issue Pothole 2072362 resolved Public Android 45426.28819 45427 1 Street/CityIssue Pothole 2071772 resolved Private Android 45425.68125 45425 0 Homeless Issue 2071589 resolved Public iOS 45425.61319 45426 1 Street/City Issue Other 2071307 resolved Private Android 45425.525 45425 0 Homeless Issue 2071304 referred Private Android 45425.52431 Homeless Issue 2071053 resolved Public Phone Answered 45425.44722 45426 1 Street/City Issue Weeds/Overgrowth 2070453 resolved Public In -person 45425.31944 45425 0 Street/City Issue Pothole 2069662 referred Private WEB RAI 45424.49722 Refer to PMP 2069300 resolved Public 10S 45423.85069 45425 2 Street/City Issue Pothole 2068582 resolved Public iOS 45423.30972 45426 3 Park Issue Sprinkler 2068355 resolved Private iOS 45422.75208 45425 3 Homeless Issue 2068018 resolved Public i0S 45422.58889 45426 4 Street/City Issue Weeds/Overgrowth 2067561 resolved Public iOS 45422.43542 45433 11 Street/City Issue Pothole
2067317 resolved Public iOS 45422.35 45425
2067305 resolved Public iOS 45422.34722 45425
2066915 resolved Private iOS 45421.89653 45425
2066888 resolved Public Android 45421.86111 45425
2066887 resolved Public Android 45421.86111 45428
2066882 resolved Public Android 45421.85486 45425
2066437 resolved Public In -person 45421.63403 45426
2065868 resolved Private iOS 45421.47222 45427
2065830 resolved Public Android 45421.4625 45426
2064929 canceled Public WEB RAI 45421.32014 45427
2064750 resolved Public i0S 45421.24931 45426
2064525 referred Public iOS 45420.82708
2064482 resolved Public iOS 45420.79514 45425
2064012 resolved Public iOS 45420.59097 45426
2063611 resolved Private iOS 45420.47639 45420
2063609 resolved Private iOS 45420.475 45420
2063398 resolved Private iOS 45420.42639 45420
2063260 resolved Public Phone Answered 45420.38889 45420 2063095 resolved Public Android 45420.34722 45426
2062687 resolved Private i0S 45419.925 45420
2062588 resolved Public i05 45419.77708 45440
2062541 resolved Public Android 45419.73681 45429
2062538 resolved Public Android 45419.73611 45429
2062372 new Public iOS 45419.64861
2062291 resolved Public iOS 45419.61806 45425
2062279 referred Private iOS 45419.61458
2062107 resolved Public Android 45419.54931 45427
2062073 referred Public iOS 45419.52986
2062062 canceled Private iOS 45419.52639 45419
2062034 canceled Private iOS 45419.51597 45419
2062021 resolved Public Android 45419.51042 45426
2061961 resolved Public iOS 45419.48681 45419
2061802 resolved Public iOS 45419.43611 45419
2061438 referred Public WEB RAI 45419.31181
2061411 resolved Private i0S 45419.3 45419
2060809 resolved Public Android 45418.58819 45419
2060688 resolved Private i0S 45418.54097 45418
2060596 resolved Public Phone Answered 45418.49722 45419 2060400 resolved Private iOS 45418.43472 45418
2060024 resolved Private iOS 45418.31597 45418
2060015 resolved Public Android 45418.31111 45418
2059961 resolved Private iOS 45418.29444 45418
2059549 resolved Public iOS 45417.64028 45418
2059546 resolved Private iOS 45417.63889 45418
2059522 referred Public Android 45417.60833
2059231 new Public iOS 45417.35278
2059062 resolved Public iOS 45416.8 45418
2058946 resolved Public i05 45416.65139 45418
2058703 resolved Public iOS 45416.44514 45425
2058412 resolved Public iOS 45415.87778 45418
2058194 referred Public Android 45415.70486
2057749 resolved Private Android 45415.52431 45415
2056731 resolved Public Android 45414.85486 45419
2056730 resolved Public Android 45414.85486 45418
2056685 resolved Public iOS 45414.82014 45418
2056651 resolved Public 105 45414.80139 45426
2056168 resolved Private iOS 45414.61389 45414
2055148 referred Private iOS 45414.39722
2054324 resolved Public iOS 45413.85694 45433
2054126 resolved Public iOS 45413.70069 45433
2054063 resolved Private iOS 45413.67292 45414
2053471 resolved Public Phone Answered 45413.50139 45413 2053107 resolved Public In -person 45413.41528 45413
2052797 resolved Public iOS 45413.35208 45413
3 Street/City Issue
3 Street/City Issue
4 Homeless Issue
4 Street/City Issue
7 Street/City Issue
4 Street/City Issue
5 Street/City Issue
6 Parklssue
5 Street/City Issue
6 Parklssue
5 Street/City Issue
Traffic Calming
5 Street/City Issue
6 Street/City Issue
0 Homeless Issue
0 Homeless Issue
0 Street/City Issue
0 Street/City Issue
6 Street/City Issue
1 Traffic Calming
21 GraffitiNandalism
10 Parklssue
10 Parklssue
Code Enforcement
6 Street/City Issue
Street/City Issue
8 Street/City Issue
Traffic Calming
0 GraffitiNandalism
0 Homeless Issue
7 Street/City Issue
0 Street/City Issue
0 Street/City Issue
Street/City Issue
0 Street/City Issue
1 Trail Issue
0 Homeless Issue
1 Street/City Issue
0 Street/City Issue
0 Homeless Issue
0 Street/City Issue
0 Street/City Issue
1 GraffitiNandalism
1 GraffitiNandalism
Traffic Calming
Park Issue
2 Street/City Issue
2 Traffic Calming
9 Street/City Issue
3 Street/City Issue
Traffic Calming
0 Homeless Issue
5 Street/City Issue
4 Street/City Issue
4 Street/City Issue
12 Parklssue
0 Street/City Issue
Homeless Issue
20 Street/City Issue
20 Street/City Issue
1 Street/City Issue
0 Street/City Issue
0 Street/City Issue
0 Street/City Issue
Pothole
Pothole
Other
Other
Sign
Weeds/Overgrowth
Other
Weeds/Overgrowth
Other
Weeds/Overgrowth
Pothole
Weeds/Overgrowth
Pothole
Illegal Dumping
Pothole
Restroom/Facility
Equipment
Pothole
Sign
Other
Other
Pothole
Other
Other
Other
Illegal Dumping
Pothole
Pothole
Illegal Dumping
Tree
Pothole
Pothole
Other
Other
Other
Pothole
Sprinkler
Other
Pothole
Other
Illegal Dumping
Sign
Pothole
Pothole