Baldwin Park City Council
November 5, 2025

 Micro Transit definition: The time from when a vehicle makes its first pick-up through the time of its last drop-off, excluding driver breaks and lunch breaks, fueling time and downtime for road calls. Driver time to and from breaks, as well as lunch breaks, will be excluded. Fueling time is never considered a Revenue Service Hour, but rather “dead head” miles if bus refuels mid-day.

D. Adjustments to Services
It is expected that Transit Services will be periodically adjusted, as determined by the City in its sole discretion, and in consultation with the Contractor. Modifications may include, but are not limited to, adding or deleting bus stops, extending, deleting or adding routes, or parts of routes, and expanding or decreasing service hours by up to 15% in either direction without changing the revenue service hour rate proposed by the successful Contractor. This increase or decrease shall be considered from a base figure of 20,155 annual revenue hours.

Any such modifications in the number of service hours within the 15% levels established in this Scope of Work shall not require a modification of the revenue service hour rate provided in the Agreement. Such currencies of an increase or decrease within the 15% level shall be agreed upon and provided for in writing.

Any other change by the City in the Scope of Work that results in a modification to the number of service hours outside of the proscribed 15% levels shall result in a negotiated rate between City and Contractor. Contractor shall supply City with documentation of changes in costs resulting from the modification of the number of service hours or change in the Scope of Work and City shall, in its sole discretion, determine the allowable rates to be paid for revenue service hours above the levels set forth, after input from the Contractor on proposed increased service rates. The Contractor shall be compensated for these modifications by the same terms and mutually determine how many service hours (or fractions thereof) are involved in such adjustments.

The City will notify the Contractor a minimum of thirty (30) calendar days in advance of any major service changes. It would be expected that agreement to make minor service changes in a shorter timeframe would be possible through cooperative efforts of the City and the Contractor.

E. Resources and Facilities
The Contractor shall provide adequate resources to perform the work as described, proving the City with a quality service that is responsive to customers. It is desirable that contractor facilities are located within City limits. Contractor facilities shall be located such that the Contractor can meet the requirement of bring a back-up vehicle into service within fifteen (15) minutes. This means that the back-up vehicle shall leave the contractor facilities within fifteen (15) minutes of notification of the in-service problem. This standard shall apply to all service modes.

F. Equipment - Vehicles
The City shall provide the Contractor with the Transit Service vehicles set forth in a table shown in Appendix 3. The City shall provide vehicle licenses and registration. It should be noted that these vehicles are provided by the City “as is” and absolutely no allowance shall be granted to the contractor for any item involving deferred maintenance in transit vehicles provided. City shall

cause transit vehicles to be inspected prior to contract changeover by an independent third party selected by the City. The City shall require the incumbent Contractor to make complete any reasonable repair deemed deferred by the City. These vehicles shall be used only for the Transit Services, unless otherwise authorized by the City.

The successful contractor is required to provide the following equipment:

 Two dial-a-ride vehicles
 Two Micro Transit vehicles

Contractor shall provide a description of the proposed vehicles to be provided. As noted earlier, the City may elect to provide the contractor with two new dial-a-ride vehicles.

G. Fuel
The City of Baldwin Park will require the successful contractor to purchase CNG fuel for the fixed route buses and pass through the fee to the City as part of the monthly invoice. The City’s fixed route transit service uses approximately 4,000 GGE per month. Bidders shall provide an approximate cost for said CNG fuel and the proposed location they will be fueling.

The City may also elect at its sole discretion to provide CNG fuel at either its own CNG station in the City of Baldwin Park or at the City of El Monte’s CNG Station in that city.

Fuel for Dial-a-Ride and Micro Transit vehicles are to be provided by the contractor.

H. Other Equipment
Radios: Transit vehicles are not equipped with radios. The contractor will be responsible to provide their own radios on an “as needed” basis. The Contractor shall be responsible for proper maintenance, licensing and replacement when required of said equipment and shall comply with all applicable federal statutes and regulations in connection with such use.

Phone and Technology: The City will provide the contractor with the Customer Service and reservation numbers for the Dial-A-Ride service as well as the micro transit service. Contractor shall provide customer information service to the public during all hours-of-service operation.

Contractor shall also have the ability to accept calls from hearing-impaired persons as well as persons with limited English proficiency.

All phone lines associated with this contract shall be used solely for the purpose of providing customer information and accepting ride reservations and shall not be used by the Contractor for any other purpose. Upon termination of this agreement the contractor shall release such phone numbers to the City.

The Contractor is responsible for ensuring that Transit Services are listed in the Frontier Communications white pages (frontier.com/whitepages)

Software Backend Characteristics: Software must provide for scheduling, dispatch, reservation, user interface, and data collection. Bidders proposing to leverage existing technology and utilize

proprietary software must indicate how it meets these requirements. The system must offer a call- in reservation option as well as a self-booking option through a mobile app and website. Advance reservations must be available for the Dial-A-Ride service and the micro transit service. Riders should have the option to pay via a mobile app, website, and/or onboard the vehicle.

The technology must have the ability to limit trip requests based on geography (within established service area with either origin or destination in Baldwin Park) and time. It must also be able to schedule curb-to-curb service (Dial-A-Ride) and designate safe and appropriate “virtual stops” in the City (General Public).

Rider Application Characteristics: The rider application must be a native mobile app for iPhone/Android that is accessible for ADA compliance. It should have at a minimum, the following features:

 On-demand (Micro Transit) and scheduled (Dial-A-Ride) trip booking.  Mobile fare payment via debit/credit cards as well as an on-vehicle cash payment option.  Ability for riders to book wheelchair-accessible vehicles.  Real-time vehicle locations or arrival and departure times for scheduled rides.  Ability to identify a Personal Care Attendant (PCA).

Tech Support: Contractor must provide all software, installation, training, technical assistance, hardware, and equipment required to deploy and manage the service. Contractor must provide upgrades and new features to software it generally makes available to its licensees at no additional charge. It must provide the City with prior notice to any system/software maintenance or outages that may disrupt service. If maintenance or upgrades are to be made, Contractor must coordinate a date and time that will have the least negative impact on the City’s transportation services.

Vehicle Tracking Equipment: All vehicles shall be equipped with Vehicle Tracking Equipment and associated software that allows the contractor to monitor vehicle location in real-time and provide customers with real time tracking of buses. The system shall provide an app that can be used by transit customers. The successful contractor shall be required to install and maintain the equipment and software. The contractor will be required to provide and update the GTFS as required by the National Transit Database Program.

I. Personnel
The Contractor shall be solely responsible for the provision and satisfactory work performance of all employees. The City shall have the right to demand removal from the Program, for reasonable cause, any personnel furnished by the Contractor, throughout the term of this agreement. It is advantageous if office staff can serve as back-up drivers in the event of need.

Converge of Dispatch Office: Personnel with dispatch capabilities shall staff the Contractor’s office during revenue service hours, all times when vehicles are in revenue service. Telephone service shall be provided at Contractor’s expense. This shall include special service periods, such as later evening service and holiday service when the All Ride is operational.

Program Manager: The named program manager shall be available to City staff during regular business hours. The project manager shall not be replaced without naming a replacement acceptable to the City and, to the extent possible, ensuring sufficient lead-time/ training time for to minimize any gap in on-site management.

Driver Qualifications: The Contractor shall furnish drivers who are at all times:

Legally licensed to operate a bus in the State of California with a valid California Class B or Class C driver’s license for small passenger van vehicles and medical examination certificate, as well as any other licenses required by applicable Federal, State or local regulations.

Alert, careful, courteous and competent in their driving habits.

Neat and clean in appearance and properly uniformed. At contractor’s expense, each driver shall be provided with a minimum of two uniforms of a color to be approved by the City.

Drivers, who shall each be enrolled in the DMV pull notice program, shall meet the following:

 No more than three (3) moving violations during the five (5) year period preceding application for this program;
 No more than one (1) moving violation within the twelve (12) month period preceding application for this program; this will continue to be monitored during each semiannual review of the driving record;
 Prior to employment must not have been convicted of any felony or drug or alcohol offense and, if convicted after employment of such offense, shall be considered grounds for immediate dismissal from this program;
 No reckless driving violations shall be allowed; evidence of reckless driving violation shall be grounds for removal from this program; and
 Under no condition shall an applicant be accepted as a driver for this program if he or she has ever been convicted of a felony and/or he or she has ever been convicted of a drug or alcohol offense or had his or her license suspended due to a drug or alcohol offense. The City shall review and consider any license suspension for reasons other than drug or alcohol.

Testing and Driving Records: To the extensive legally permissible, Contractor shall provide a program for drug testing of drivers and other personnel in a form reasonably acceptable to the City.

Contractor shall have in place pre-employment and random testing procedures in full compliance with Federal drug-testing law (40 USC, Section 702, Drug Free Workplace Act, 1988; 40 CFR, Part 29.600-29.635, Subpart F. Drug-Free Workplace).

The Contractor shall submit to the City semi-annually, updated listings of drivers employed to provide service to the Transit Services operations. In no event shall the Contractor employ any person as a driver who possesses a driving record with a citation for driving under the influence or a history of motor vehicle moving violation or accidents.

Training: All drivers shall receive initial and ongoing training in, at minimum:

 Defensive driving
 Emergency first aide
 Cardio-pulmonary resuscitation
 Passenger assistance techniques, including operation of lift-equipment  Los Angeles county’s fixed-route service standards related to persons with disabilities and complementary paratransit service standards related to persons with disabilities  General vehicle handling and safety
 Passenger relations

“New Hire” training shall be no less than the minimum required by law and shall include both classroom and behind-the-wheel training. Drivers are required to receive at least 50% of their defensive driver training and the “hands on” portion of the sensitivity training prior to providing service in this program. All remaining new–hire driver training must be completed no more than thirty (30) days after any given driver begins providing service.

“Refresher” training is required for all drivers on an annual basis and may be addressed through routine safety meetings. Monthly safety meetings shall be conducted for all staff associated within this contract to advise them of changes in procedure and to reinforce practices related to provision of quality service. The Contractor shall maintain records of new-hire training completion and safety meeting attendance.

Driver Wage Levels: The Contractor shall develop driver wage policies that will attract and retain good employees.

Driver Responsibilities: In addition to their routine driving responsibilities, drivers will, when requested by the City, hand out notices to passengers or otherwise render assistance in City’s monitoring and marketing activities. Drivers are required to collect fares, tokens, and honor special passes, accept and distribute transfers. Should the City implement an alternative cashless fare- paying method, the drivers will be expected to attend City-provided training associated with any new fare payment/passenger data collection device and, following the training, to properly utilize such equipment on their vehicles.

City may occasionally require driver cooperation and assistance with on-board passenger surveys, bus stop alighting counts, or similar data collection processes during the course of the regular service day.

Maintenance or Fleet Manager: The Contractor shall provide the services of a qualified maintenance manager. This individual may be the lead mechanic.

The Maintenance Manager shall have a minimum of three years journeyman level experience, including experience working on transit-type vehicles and experience in directing the work of other maintenance personnel.

J. Fares
Passenger Fares: Passenger fares will be collected from every person boarding the vehicle, with the exception that children age 2 and younger are free when accompanied by a fare paying adult.

Some exceptions in fare payment may be extended by City policy. The City reserves the right to adjust passenger fares at any time. Fares received by the operator shall be enumerated daily by mode (demand response vs. fixed route) and ideally by route. The Contractor shall be responsible for tracking varying fare programs (i.e. TAP, Disabled persons, senior discount fares, etc.)

Fare Collection and Reporting: Contractor personnel shall be responsible daily for counting fare box revenue. Fares shall be credited to the City in the monthly invoice, reported at minimum by mode of service. City reserves the right to audit passenger fares and fare collection procedures at any time, at its sole discretion.

K. Maintenance
Vehicle Maintenance: All vehicles used in service to the City shall be maintained in safe, comfortable and clean working order. Contractor at its sole cost and expense, shall provide all repairs, parts, lubricants and supplies required for operation of buses.

Contractor shall ensure that adequate preventive maintenance is in place at reasonable intervals to forestall the need for major repairs. Contractor shall have the facilities and personnel to provide all routine repairs, although sub-contracts for bodywork or selected major repairs are acceptable.

Maintenance records must be maintained and kept current and submitted monthly with contractor invoice package. All vehicle repair or maintenance work must be performed or approved by a certified vehicle mechanic. Contractor personnel must have the ability to repair or to procure service for accessory equipment such as, but not limited to, fare boxes, radios and lift equipment.

CHP Terminal Inspections: The Contractor shall obtain satisfactory ratings from the California Highway Patrol Motor Carrier Safety inspectors on their annual terminal inspection and certification process, pursuant to the California Vehicle Code (Section 34501 (c) and (e). The Contractor shall provide the City with a copy of the inspection certification and documentation of the repair or replacement of any items so cited within thirty (30) days of receipt from California Highway Patrol. The Contractor shall notify the City within twenty-four (24) hours of an “unsatisfactory” rating. In the event of such a rating, the Contractor is required to undertake actions necessary to obtain a “satisfactory” rating within thirty (30) days and to be responsible for scheduling a repeat inspection with the California Highway Patrol.

Safety Inspections: The Contractor shall perform daily safety inspections of vehicles prior to beginning each day’s service. Vehicles failing the daily inspection shall not be used in service until the reason for failure is corrected. The City reserves the right to ensure that vehicles are properly maintained and in safe operating condition at all times. For passenger comfort, the heating and air conditioning units of all vehicles must be kept in proper working order.

The City may inspect vehicles at any reasonable time and may bar a vehicle from a service until any identified problem is corrected. The Contractor may be required, at Contractor’s expense, to transport the vehicles to City’s designated inspection facilities. The Contractor is required to

replace all vehicles taken out of service with similar-type, unmarked vehicles to minimize service interruptions.

Vehicle Cleaning: All vehicles shall be cleaned throughout, both inside and out. Vehicle interiors shall be cleaned prior to each day of service, including daily sweeping and wiping of surfaces as required. Once weekly disinfecting and washing of interior sidewalls, floors, seats, handrails and stanchions, and inside windows shall be required. Interior of vehicles shall be cleaned sufficiently that they are odor-free, as determined by City in its sole discretion. A biological hazard clean-up kits will be available on each bus for incidental cleaning of human bodily fluids and solids. Vehicle exteriors shall be washed at least once weekly or more often if needed. Contractor shall maintain an up-to-date record of all washings and major cleanings. Said record shall be made available to City upon request.

Vehicles may be removed from service upon request by City for unacceptable interior or exterior appearance or unacceptable odor.

Graffiti: Graffiti shall be removed from vehicles daily.

Physical Damage: All physical damage to vehicles shall be repaired within ten (10) working days of occurrence in a high-quality manner, regardless of cause. Any extension of days required for repair must be authorized by the City.

Security: Contractor shall provide for sufficient security at the Contractor’s yard in order to ensure adequate protection of the vehicles in use for this service.

L. Americans with Disabilities Act
The Contractor shall assist the City in fully complying with elements of the Americans with Disabilities Act of 1990 as it relates to operation of the fixed-route service.

Customer comments/ complaints received by the City shall be transmitted the Contractor for responses, within twenty-four (24) hours. Complaints received directly by the Contractor shall be similarly documented. A monthly report shall be transmitted to the City for review within 10 days of the month end. If the City receives two or more verifiable customer complaints on the same driver within one quarter, the City reserves the right to request that the driver be removed from this program.

M. Accident, Incident and Emergency Procedures
Accidents or Incidents: The City requires the Contractor to have an accident/incident and emergency notification program that keeps the City notified of accidents/incidents or emergencies and the progress of claims to assure the City that claims are promptly and fairly handled. All accidents must be reported to the City by telephone within three hours or at the beginning of the next business day, if the accident occurs at night, and in writing within 24 hours. Incident reports filed by drivers must be provided to the City on, at minimum, a once weekly basis. The Contractor must assume all liability for accidents and worker compensation claims, etc.

Emergencies: The Contractor shall comply with all local, state and federal disaster preparedness and emergency preparedness and response standards, procedures and protocols, including, but not limited to, those which may be established by the State Office of Emergency Services (OES) and the Federal Emergency Management Administration (FEMA). The Contractor shall be familiar with the Incident Command System (ICS), and, if requested by the City, and at no additional cost to the City, the Contractor shall cooperate with, and participate in, any disaster/emergency response exercise scheduled by the City. Any request for the Contractor to participate in such an exercise shall be made in writing at least thirty (30) days prior to the scheduled date of the exercise.

Within one hundred eighty (180) days after the effective date of a contract, the successful Proposer shall submit to the City for review and approval its Emergency Response Plan of operations.

In the event of an emergency or natural disaster, the Contractor shall make available, to the maximum extent possible, transportation and communications services and facilities to assist the City in ameliorating such incidents. To the extent the City requires the Contractor to provide such emergency services and facilities the Contractor shall be relieved of the obligation to fulfill the duties and responsibilities to operate services herein above contained. Further, the Contractor shall be entitled to be paid reasonable compensation for providing such emergency services and facilities, provided however, that the amount of such compensation and time of its payment shall be mutually agreed upon by the Contractor and the City following the conclusion of the emergency or disaster, or at such other time as they may mutually agree. Training of personnel in emergency procedures shall be the sole responsibility of the Contractor and shall be included in the new hire and monthly safety meeting training program

N. Invoicing (Payment by City)
The Contractor shall submit a detailed invoice to the City on a monthly basis. The City will pay the Contractor within thirty (30) calendar days from the date of submission, contingent upon receipt of a Monthly Operations Summary containing passenger, other requested operating statistics, summary of fares collected, and the corresponding fares credit to the City. Without the Contractor’s timely submittal of the monthly reporting summaries the monthly invoice will not be paid. The City may, at any time, conduct an audit of any and/or all records kept by the Contractor related to this service.

The City may deduct from the invoice payment any liquidated damage assessments, based upon the City’s determination of performance in relation to liquidated damage clauses of the contract after such clauses are implemented.

O. Records and Reports
The City will work closely with the Contractor in monitoring use patterns of service and the viability of the schedules. Changes to the routing and/or scheduling, as it relates to improving the quality of local services and potentially connecting with regional transportation services, may be anticipated and will require the cooperative efforts of the Contractor and the City.

Monthly reporting will be required of the contractor in a format that will comply with National Transit Database (NTD) Reporting. Routine reporting requirements over the term of the contract will include but may not be limited to the data items detailed below. The City reserves the right to request modifications or additions to Contractor’s reporting format and content.

Monthly reporting by service type and route to the City shall include, at a minimum, but not limited to:

 Total Passengers – number of riders (noting fare type, free boardings and transfers for in– service vehicles, system wide and by route.) Passenger Boarding on the Lift – system wide and by route.
 Total Vehicle revenue Hours – number of hours vehicles are in revenue operation, system wide and by route
 Total Vehicle Hours – including deadhead, system wide and by route.  Total Vehicle Revenue Miles – number of miles vehicles travel in revenue service, system wide and by route.
 Total Vehicle Miles Report – detailing revenue service and deadhead mileage (to include training, maintenance or other mileage), system wide and by route or service type.  Total Revenues Collected – total cash fares collected from passengers and total non-cash fares recorded, system wide and by route.
 Total transfers issued for Fixed-Route – by fixed-route mode only.  Total transfers received for Fixed-Route – by fixed-route mode only.  Total Accidents and Road Calls – All types.
 Passenger Use of Bike Racks –Fixed route, system wide, and by route.  Late Loops and Missed Loops per Billing Period - Fixed route mode and by route. No- Shows, Cancellations and Trips Completed - Demand response service and by mode.  On-Time Performance – sample from each route of at least five-time checks per route per reporting period, reporting percent of time vehicles are at time points one minute early and up to five minutes late of time points checked.
 Missed Service Hours – hours or fractions thereof of scheduled service not provided.  Accurate hours worked per month for all employees for computation of FTEs.

Contractor shall provide annual reports as required by NTD of the following data including but not limited to Vehicle Revenue Miles (VRM), Vehicle Revenue Hours (VRH), Passenger Miles Traveled (PMT), Unlinked Passenger Trips (UPT), and Operating Expenses (OE).

At the City’s request, additional more aggregated data may be requested, as mutually agreed to by City and Contractor.

Contractor personnel are also expected to report missing bus stop signs, damaged or graffiti bus stops or bus stop shelters observed during the course of normal transit operations. Contractor personnel are asked to report accidents or suspicious activity observed during the course of normal transit operations.

Contractor records shall be stored for no less than five (5) years after end of contract term or termination, final payment in a safe and secure place.

P. Minimum Service Standards
The following represents Transit Services minimum services standards. These may be periodically adjusted during the course of the contract, with input from Contractor. It is the goal of City to maximize productivity while maintaining a high level of customer service. Based on the previous performance history these standards are achievable and represent the reasonable expectation of the City and transit riders.

Baldwin Park Area Transit Service Standards

MEASURE STANDARD
Demand Response and Micro Transit Service
A. On-Time - pick up within 40-minute window of call, based on dispatch estimate 90%
B. Average Wait-Time (elapsed 40 min. time between an
immediate service request and passenger pick-up) 40 minutes C. Average Service Time (wait-time plus ride time although may be longer for service to/from outlying areas) 60 minutes D. City DAR Productivity (passengers per hour) ≥ 2.5 pass. per hour Fixed-Route Services
A. On-Time Performance (zero minutes early and up to five minutes after the scheduled arrival time) 95%
B. Scheduled Hours of Operation (completion of scheduled service hours 99.5%
Overall System
A. Customer Complaints (verifiable complaints, 3 monthly not including questions or comments 3 monthly
B. Average Time Hold (Reservation Line) 60 seconds

Q. Performance Standards and Liquidated Damages
The Contractor shall strive at all times to provide a service in a manner that will maximize service reliability and at the same time maximize customer service. This includes maintaining a high trip completion level and operating within the specified arrival and departure times. To encourage this, a liquidated damage clause will be included in executed Agreement and may be instituted by

the City with written notice to be provided to the Contractor in advance of implementing liquidated damage clauses. The anticipated language follows:

Anticipated Contract Language Related to Performance Standards: Contractor shall provide timely and reliable transit service. This includes maintaining high trip completion levels and operating within the specified arrival and departure times. To encourage this, the liquidated damage and described below may be instituted by City. Implementation of liquidated damage clauses may be further delayed at the sole discretion of City and may not be initiated during the first twelve (12) months of operation, at any time during the term of this Agreement, again at the sole discretion of City.

Determination of liquidated damage shall be made utilizing sampling methods mutually agreed to by CITY and CONTRACTOR. The following liquidated damage clauses shall apply:

Missed service hours in excess of four (4) of scheduled service hours per month the CONTRACTOR shall pay to the CITY as liquidated damages the amount of Two Hundred Fifty Dollars ($250.00) for each separate instance of service missed in excess of one-half hour, a maximum of $1,000 may be deducted monthly.

On-time performance of 95% of sampled runs per month is the minimum level of acceptability.

The CONTRACTOR shall be assessed by the CITY the amount of Two Hundred and Fifty Dollars ($250.00) per month if sampled trips reflect on time performance below 90%.

Liquidated damages -- Complaints that are customer complaints verified to have a basis in fact, received by the City within 48 hours of the incident and meet or exceed a rate of eight (8) per 10,000 passenger trips during any calendar month may result in a liquidated damages assessment of Two Hundred and Fifty Dollars ($250) for that month.

The parties hereto acknowledge and agree that the actual damages which would be suffered by the CITY in the event CONTRACTOR acts or fails to act in the manner set forth in Sections S above would result in substantial damages to the CITY but the amount of such damages would be difficult, if not impossible, to ascertain due to the nature of this Agreement and the nature of such damages. Accordingly, the parties, pursuant to applicable law, have determined to establish the provision of this Section as and for CITY's damages for such acts or failures to act, and not as a penalty and further agree that such damages are reasonable. Each of the parties hereto specifically acknowledges agreement to the reasonableness thereof under the circumstances. CITY shall be entitled to take such other legal remedies as may be appropriate for such acts or failures to act, including but not limited to termination of this Agreement.

Related to measurement of performance, the Contractor and the City shall develop a mutually agreeable method for sampling on-time performance; it is anticipated that the Contractor shall be responsible for trip sampling presented in its monthly report and that City shall undertake its own on-time performance checks.

R. Ongoing Planning and Marketing
The Contractor shall participate with the City in the design and implementation of any reasonable changes in the system’s operating characteristics. Also, recognizing the Contractor’s expertise, the Contractor shall advise the City of any observations that suggest modifications to the service may be warranted – in such areas as routing, scheduling, marketing and so forth – for purposes of improving the transit service. Implementing the Contractor’s suggestions shall be at City discretion.

Contractor shall be responsible for the design, printing, and procurement of all schedules, passes, tickets and like materials required by service operations after review by City. Contractor shall assist with distribution and dissemination of such materials in accordance with the provision of this Scope of Work and under directions subsequently provided by the City.

S. Insurance
The successful proposer, simultaneously with the execution of the Contract, will be required to furnish certificates evidencing that the required worker’s compensation and liability insurance is in effect.

Evidence of California Worker’s Compensation Insurance with Statutory Coverage and Employer’s Liability limits shall meet all State minimum requirements. A waiver of Subrogation Endorsement in the City’s favor shall also be required from the Contractor’s insurer.

Insurance levels to be detailed in the Agreement are as follows and shall represent the minimum insurance requirements to be in force at all times during the execution of revenue service as described herein. Certificates of Insurance, dully executed, shall be provided to the City before work commences. Prescribed insurance levels are:

Workers' Compensation
 Statutory California workers' compensation coverage;
 Employer's liability with minimum limits of $1 million per accident and $1 million per disease, each employee and policy limit;
 An original endorsement stating the City shall receive at least thirty (30) days' notice prior to cancellation or non-renewal of coverage.

Liability Insurance
 General liability insurance (or equivalent form)
 Blanket contractual liability coverage
 Broad form property damage liability coverage
 Personal injury liability coverage
 Products and completed operations liability coverage

Automobile liability insurance (or equivalent form)
 Coverage for owned, non-owned and hired vehicles
 Blanket contractual liability coverage

The liability coverage shall not be less than Ten Million Dollars ($10,000,000) per occurrence for bodily injury, personal injury and property damage. If Commercial General Liability Insurance or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to the Contractor's operations within the City of Baldwin Park and Los Angeles County or the general aggregate limit shall be twice the required occurrence limit.

The City, its officials, agents, and employees shall be named as additional insureds and various requirements in the contract regarding endorsement of the City shall be complied with, including the provision to the City of a Certificates of Insurance and additional insureds endorsements of the type and amounts specified, provided to the City prior to the start of the fixed-route service. The City shall ask to review the liability insurance policy of the successful Proposer to further ensure that its requirements are addressed.

Insurance offered to meet City requirements from this project must be maintained with firms licensed in California and recognized by the State with current A.M. Best’s rating of no less than “A.”

T. Receipt of New Vehicles and at Contract End
The Contractor shall acknowledge receipt of the vehicles and equipment, as well as vehicles subsequently added to the fleet, and that said items have been received in good condition and working order. The City will inspect the vehicles prior to award of contract and periodically during the contract term.

When new vehicles are received by City, Contractor shall assist City and may, if directed, act as agent of City in new vehicle inspections, prior to approving vehicles for placement into service.

Upon termination of the contract, the Contractor shall return all City or County owned equipment, with no deferred maintenance or damage, less reasonable wear and tear. The Contractor shall, at its sole expense, repair or replace any City or County owned equipment which may be damaged or lost by reason of collision, negligence, abuse, vandalism, or other like cause. The Contractor shall bear the cost of any identified repairs which have not been completed prior to the end of the contract period. Said costs shall be deducted from the Contractor’s final payment. However, in no event shall the Contractor’s liability exceed actual cash value of vehicle(s) and equipment so damaged.

3. PROPOSAL SUBMITTAL INSTRUCTIONS

3.1. Format
All proposals must be submitted in a sealed envelope addressed to the City Clerk’s office. The submission must include:
 One (1) original proposal
 Three (3) printed copies
 One (1) copy of the fee schedule, placed in a separately sealed envelope  One (1) USB flash drive containing PDF copies of both the proposal and the fee schedule The envelope containing the fee schedule must be clearly marked on the outside:
“Do Not Open – Fee Schedule for the Operation of Baldwin Park Transit Service” and include the Contractor’s name and address.

The outer package containing all materials must be clearly marked on the outside:
“Do Not Open – Proposal for the Operation of Baldwin Park Transit Service” and include the Contractor’s name and address.

3.2. Content
All proposals must be concise, but with sufficient detail to allow accurate evaluation and comparative analysis. Proposals shall be limited to 75 pages. Emphasis should be concentrated on conforming to the RFP instructions, responding to the RFP requirements, and on providing a complete and clear description of the offer. All proposals should include the sections as described in greater detail below. Do not include marketing brochures or other promotional material not connected with this RFP.

3.2.1. Cover Letter
All proposals must be accompanied by a short cover letter, signed by an individual authorized to bind the proposing entity to all commitments made in the submittal. An unsigned proposal is grounds for rejection.

The cover letter should include:

 Brief introduction of the firm (or team of firms);
 Contact information for the person authorized to enter into an agreement with the City;  Contact information for the contract manager that will serve as the day-to-day contact with the City. For this proposal, the City will expect a dedicated point person to manage all task orders; serve as the conduit of information between any task-specific project managers and sub-contractors; and ensure overall quality and responsiveness.  Concise statement of understanding of the scope of work; and  Acknowledgement of receipt of any addendums that were issued for this RFP.

3.2.2. Firm Profile
Proposers should provide a brief profile of the prime contractor and any sub-contractors.

Information should include, but is not limited to the following information:

 Official name, address, email, and telephone number of the contractor’s primary point of contact.
 Type of business entity of contractor (corporation, company, joint venture, etc.). Please enclose a copy of the Joint Venture Agreement if entity is a joint venture.  Federal Employer I.D. Number.
 Indication whether firm is totally or partially owned by another business organization (parent company) or individuals.
 Number of years contractor has been in business under the present business name.  Number of years of experience the contractor has had in providing required, equivalent, or related services.

Any failures or refusals to complete a contract, and explanation.

3.2.3. Organization Chart
Proposer shall include an organizational chart that reflects titles of key staff assigned to provide services under this proposal for the prime contractor and all sub-contractors. The organizational chart should clearly identify names, titles, and professional licenses/certifications.

It is the City’s requirement to have the key personnel identified in the Organizational Chart remain with the individual project during its duration. After contract execution, the Contractor should not substitute key personnel (contract manager and others listed by name in the proposal) or sub- contractors without prior written approval by the City.

3.2.4. Bios of Key Staff
Proposer shall include bios of key staff identified in the organizational chart for the prime contractor and all sub-contractors. The bios should indicate key relevant experience on similar projects, their areas of expertise, and education.

3.2.5. Relevant Experience and References
Proposers shall highlight their experience providing similar services for other municipal clients.

References for at least three (3) similar projects within the last five (5) years is required. Please include the following information, at a minimum for other similar projects:

 Name of client
 Name of contact person, title, phone number, and email address  Term of contract
 Number of vehicles

 Number of annual revenue hours
 Size of service area
 Annual ridership
 Contract amount

3.2.6. Project Management Plan
In this section, proposers should detail their approach for this project, ensuring clear communication between the Contractor’s Contract Manager and the City, and oversight of task orders to ensure schedule and budget adherence and quality assurance/quality control.

3.2.7. Required Forms
Contractor shall review, acknowledge and submit the following forms:

1. Certification of Qualifications. Contractor is required to sign and submit the Certification of Qualifications including acknowledgement that they have received and considered any addendums issued by the City of Baldwin Park in connection with this RFP. (See Section

6.1)

2. Non-Collusion Affidavit. Contractor is required to sign and submit the Non-Collusion Affidavit. (See Section 6.2)

3. Compliance with Insurance Requirements. Contractor shall demonstrate the willingness and ability to submit proof of the required insurance coverage as set forth in the Sample Professional Services Agreement. (See Section 6.3)

4. Acknowledgement of Professional Services Agreement. Contractor shall demonstrate willingness and ability to comply with the City’s Sample Professional Services Agreement and/or indicate any exceptions to the Professional Services Agreement. (See Section 6.4)

5. Debarment & Suspension Certification. (See Section 6.5)

3.2.8. Fee Schedule
Fee schedule shall be submitted as a separate file, labeled “Fee Schedule” (see Section 6.6) and indicate the firm’s name.

The bidder shall submit a summary of its cost proposal and any supporting documentation using a format that clearly details the component and total costs associated with its bid. The Cost Proposal should be submitted separately from the Technical Proposal as stipulated in Section 3.1.

Include a separate detailed cost per service hour, one-time implementation costs, and ongoing annual costs (e.g., subscriptions, technology fees, or communication costs) for the operation of the fixed route, dial-a-ride and micro-transit services. Provide a sample budget for the three-year timeline. Indicate if upgrades and new features to software are included or priced annually.

4. EVALUATION AND SELECTION

4.1. Review Process
The City will evaluate all proposals received in accordance with the evaluation criteria. The City shall not be obligated to accept the lowest fee schedule, but the City may make award(s) in the best interests of the City after all factors are considered, including, but not limited to, the demonstrated competence, experience and professional qualifications of the Proposer.

Following the review of RFPs by the City’s team, the City may, if it chooses to do so, invite short- listed contractors to be interviewed by a panel of City staff, which may include non-city personnel at the City’s discretion. Discussions may, at the City's option, be conducted with the most qualified Proposer(s). Discussions may be for the purpose of clarification to assure full understanding of, and responsiveness to the solicitation requirements. Proposers shall be accorded fair and equal treatment with respect to any opportunity for discussion and written revision of proposals. In conducting discussions, the City will not disclose information derived from proposals submitted by competing Proposers.

The City will verify references of short-listed contractors, which may include persons not listed as references, and this will help inform the City’s decisions. The City will select a contractor to negotiate for the performance of work. In negotiating the contract, the City may request modifications to the proposed scope or to the technical team or other elements of the proposals. If negotiations fail, the City will commence negotiations with the next qualified candidate. Work will promptly commence following contract award and satisfaction of contract requirements.

4.2. Evaluation Criteria
All proposals will be evaluated on the basis of their response to all provisions of this RFP. The City of Baldwin Park will use the following criteria in its evaluation of the proposals, interviews may be required with selected contractors, or verification of references. The categories will be weighted approximately as follows.

Ability to meet the requirements of the RFP 20%
Experience of providing services similar to those in the Scope of Work 20% Qualifications and experience of proposed personnel 20% Cost Proposal 40%

The City, at its sole discretion, may request an oral presentation or discussion with the bidder(s) deemed most qualified.

5. CONTRACT EXPECTATIONS

5.1. Contract Period
The City anticipates the contract term would begin in December 1, 2025. The length of the contract will be five years.

5.2. Standards of Work
In case of conflicts, ambiguities, discrepancies, errors, or omissions, Contractor shall submit the matter to City for clarification. Any work affected by such conflicts, ambiguities, discrepancies, errors or omissions which is performed by Contractor prior to clarification by City shall be at Contractor's risk and expense.

5.3. Invoicing and Payment
The contractor shall submit a detailed invoice to the City on a monthly basis. The City will pay the contractor within thirty (30) calendar days from the date of submission, contingent upon receipt of a Monthly Operations Summary containing passenger, other requested operating statistics, summary of fares collected, and the corresponding fares credit to the City. Payment may be delayed by the contractor's untimely submittal of the monthly reporting summaries with the monthly invoice. The City may, at any time, conduct an audit of any and/or all records kept by the contractor related to this service.

Sample Transit Services Agreement

A sample Transit Services Agreement is contained in Appendix 3.

6. REQUIRED FORMS

6.1. Certification of Qualification
RFP Name: _____________________________
City of Baldwin Park

The undersigned hereby submits its proposal and agrees to be bound by the terms and conditions of this Request for Proposals (RFP).

1. Proposer declares and warrants that no elected or appointed official, officer or employee of the City has been or shall be compensated, directly or indirectly, in connection with this proposal or any work connected with this proposal. Should any agreement be approved in connection with this Request for Proposals, Proposer declares and warrants that no elected or appointed official, officer or employee of the City, during the term of his/her service with the City shall have any direct interest in that agreement, or obtain any present, anticipated or future material benefit arising therefrom.

2. By submitting proposal, Proposer agrees, if selected to furnish services to the City in accordance with this RFP.

3. Proposer has carefully reviewed this proposal and understands and agrees that the City is not responsible for any errors or omissions on the part of the Proposer and that the Proposer is responsible for them.

4. It is understood and agreed that the City reserves the right to accept or reject any or all Proposals and to waive any informality or irregularity in any proposal received by the City.

5. The proposal response includes all commentary, figures and data required by the Request for Proposals.

6. The proposal shall be valid for 90 days from the date of submittal.

7. Proposer acknowledges that the City may issue addendums related to this RFP and that the proposer has reviewed the following addendums which have been issued:

Addendum(s): ___________________________________________________________

8. Proposer further acknowledges the provisions of any addendums issued have been incorporated into their proposal.

Business Name: ____________________________________________________

Signature of Authorized Representative: _______________________________

Printed Name and Title: ____________________________________________

6.2. Non-Collusion Affidavit
RFP Name: _____________________________
City of Baldwin Park

The undersigned declares states and certifies that:

1. This proposal is not made in the interest of or on behalf of any undisclosed person, partnership, company, association, organization or corporation.

2. This proposal is genuine and not collusive or sham.

3. I have not directly or indirectly induced or solicited any other Proposer to put in a false or sham proposal and I have not directly or indirectly colluded, conspired, connived, or agreed with any other Proposer or anyone else to put in a sham proposal or to refrain from submitting to this RFP.

4. I have not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the fee schedule price or to fix any overhead, profit or cost element of the fee schedule price or to secure any advantage against the City of Baldwin Park or of anyone interested in the proposed contract.

5. All statements contained in the proposal and related documents are true.

6. I have not directly or indirectly submitted the fee schedule price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any person, corporation, partnership, company, association, organization, RFP depository, or to any member or agent thereof, to effectuate a collusive or sham proposal.

7. I have not entered into any arrangement or agreement with any City of Baldwin Park public officer in connection with this proposal.

8. I understand collusive bidding is a violation of State and Federal law and can result in fines, prison sentences, and civil damage awards.

Business Name: ____________________________________________________

Signature of Authorized Representative: _______________________________

Printed Name and Title: ____________________________________________

6.3. Compliance with Insurance Requirements
RFP Name: _____________________________
City of Baldwin Park

The selected contractor will be expected to comply with the City's insurance requirements contained within this RFP.

The undersigned declares states and certifies that:

1. Proposer agrees, acknowledges and is fully aware of the insurance requirements as specified in the Request for Qualifications.

2. If selected, proposer agrees to accept all conditions and requirements as contained therein.

Business Name: ____________________________________________________

Signature of Authorized Representative: _______________________________

Printed Name and Title: ____________________________________________

6.4. Acknowledgement of Professional Services Agreement RFP Name: _____________________________
City of Baldwin Park

The selected contractor will be expected to comply with and sign the City’s Professional Services Agreement. Proposers should identify and/or indicate any exceptions to the Sample Professional Services Agreement included in Appendix 3. The City Attorney or their designee retains the discretion to accept or reject proposed exceptions or modifications to the City’s Professional Services Agreement.

1. Proposer agrees, acknowledges and is fully aware of the conditions specified in the City ’s Sample Professional Services Agreement.

2. Proposer agrees to accept all conditions and requirements as contained therein with exceptions noted as follows:

______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

Business Name: ____________________________________________________

Signature of Authorized Representative: _______________________________

Printed Name and Title: ____________________________________________

6.5. Debarment and Suspension Certification
This certification is required by the regulations implementing Executive Order 12549, Debarment and Suspension, 13 CFR Part 145. The regulations were published as Part VII of the May 26, 1988 Federal Register (pages 19160-19211). Copies of the regulations are available from local offices of the U.S. Small Business Administration.

(BEFORE COMPLETING CERTIFICATION, READ INSTRUCTIONS ON THE

SECOND PAGE)

1. The prospective primary participant certifies to the best of its knowledge and belief that it and its principals:

a. Are not presently debarred, suspended, proposed for disbarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;

b. Have not within a three-year period preceding this application been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State, or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property;

c. Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (Federal, State, or local) with commission of any of the offenses enumerated in paragraph (1)(b) of this certification; and

d. Have not within a three-year period preceding this application had one or more public transactions (Federal, State, or local) terminated for cause or default.

e. Have been registered by sam.gov

2. Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective primary participant shall attach an explanation to this proposal.

Business Name: ____________________________________________________

Signature of Authorized Representative: _______________________________

Printed Name and Title: _____________________________________________

Date: _____________________________________________________________

INSTRUCTIONS FOR CERTIFICATION

1. By signing and submitting this proposal, the prospective primary participant is providing the certification set out below.

2. The inability of a person to provide the certification required below will not necessarily result in denial of participation in this covered transaction. The prospective participant shall submit an explanation of why it cannot provide the certification set out below. The certification or explanation will be considered in connection with the department or agency's determination whether to enter into this transaction. However, failure of the prospective primary participant to furnish a certification or an explanation shall disqualify such person from participation in this transaction.

3. The certification in this clause is a material representation of fact upon which reliance was placed when the department or agency determined to enter into this transaction. If it is later determined that the prospective primary participant knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government, the department or agency may terminate this transaction for cause or default.

4. The prospective primary participant shall provide immediate written notice to the department or agency to which this proposal is submitted if at any time the prospective primary participant learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances.

5. The terms "covered transaction," "debarred," "suspended," "ineligible," "lower tier covered transaction," "participant," "person," "primary covered transaction," "principal," "proposal," and "voluntarily excluded," as used in this clause, have the meanings set out in the Definitions and Coverage sections of the rules implementing Executive Order 12549. You may contact the department or agency to which this proposal is submitted for assistance in obtaining a copy of those regulations (13 CFR Part 145).

6. The prospective primary participant agrees by submitting this proposal that, should the proposed covered transaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who is debarred, suspended, declared ineligible, or voluntarily excluded from participation in this covered transaction, unless authorized by the department or agency entering into this transaction.

7. The prospective primary participant further agrees by submitting this proposal that it will include the clause titled "Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion--Lower Tier Covered Transactions," provided by the department or agency entering into this covered transaction, without modification, in all lower tier covered transactions and in all solicitations for lower tier covered transactions.

8. A participant in a covered transaction may rely upon a certification of a prospective participant in a lower tier covered transaction that it is not debarred, suspended, ineligible, or voluntarily excluded from the covered transaction, unless it knows that the certification is erroneous. A participant may decide the method and frequency by which it determines the ineligibility of its principals. Each participant may, but is not required to, check the Non-procurement List.

9. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render in good faith the certification required by this clause.

The knowledge and information of a participant is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings.

10. Except for transactions authorized under paragraph 6 of these instructions, if a participant in a covered transaction knowingly enters into a lower tier covered transaction with a person who is suspended, debarred, ineligible, or voluntarily excluded from participation in this transaction, in addition to other remedies available to the Federal Government, the department or agency may terminate this transaction for cause or default.

6.6. Fee Schedule
TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL

CITY OF BALDWIN PARK
14403 EAST PACIFIC AVENUE BALDWIN PARK, CALIFORNIA 91706

FROM:

__________________________________________

__________________________________________

__________________________________________

Pursuant to and in compliance with your proposals, the undersigned proposer affirms familiarity with the work and certifies having examined the request for proposals, and hereby proposes to furnish all materials, equipment, tools, labor, transportation, services, and incidentals required for the above stated project, and to perform all work in the manner and time prescribed therein, and to perform the services per the performance standards, all as set forth in the scope of work, except for the City provided list of equipment (Transit Fleet) referenced in the program overview, in exchange for the compensation schedule listed as follows:

ITEM REVENUE

HOURS COST/HOUR TOTAL
Fixed Route 14,040 $ $
Dial-A-Ride (Contractor provides
vehicles) 4,226 $ $
Micro Transit 1,889 $ $
SUBTOTAL 20,155 N/A $

ITEM GGE COST/GGE TOTAL
Fixed Route CNG Fuel 4,000 $ $
TOTAL (Hours and Fuel) - - $

ATERNATIVE OPTIONS REVENUE

HOURS COST/HOUR TOTAL
Dial-A-Ride (City provides both vehicles) 4,226 $ $
Dial-A-Ride (City one vehicle and
contract one vehicle) 4,226 $ $

Cost provided will be for first year of service after which the City will provide a two percent (2%) price escalation on cost per hour each year.

In case of a discrepancy in a bid item, unit prices shall govern over extended amounts, and words shall govern over unit prices.

The undersigned proposer acknowledges receipt of the following addendum issued for the above project. If no addendum has been received, write “none”.

Business Name: ____________________________________________________

List of Addendums Received:_________________________________________

Signature of Authorized Representative: _______________________________

Printed Name and Title: _____________________________________________

Date: _____________________________________________________________

APPENDIX 1
Bus Routes and Schedules

APPENDIX 2
Vehicle Inventory

Vehicle Make Model Date Fuel Mileage
3111 ElDorado National EZ Rider 2015 CNG 331,554
3112 ElDorado National EZ Rider 2015 CNG 274,339
3113 ElDorado National EZ Rider 2015 CNG 375,961
3114 ElDorado National EZ Rider 2015 CNG 340,651
3115 ElDorado National EZ Rider 2015 CNG 281,413

APPENDIX 3
Sample Transit Services Agreement

TRANSIT SERVICES AGREEMENT

THIS AGREEMENT is made and entered into on this __________________by and between the CITY of Baldwin Park, ("CITY"), and _______________, Inc. ("CONTRACTOR").

WITNESSETH

WHEREAS, CITY is authorized by California Constitution Article XI, § 9 to furnish and operate public transportation services, and by Public Utilities Code §99288 to enter into an agreement to provide such services, and CITY desires to exercise such authority, and

WHEREAS CONTRACTOR has the required skill, ability, experience, and expertise to provide the requested services.

In consideration of the following mutual covenants, provisions and agreements, and other valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CITY and CONTRACTOR agree as follows:

1. SCOPE OF SERVICES. This Agreement shall satisfy the requirements of Public Utilities Code §99288, and the rules and regulations adopted by the Secretary of Business, Transportation and Housing Agency, Federal Transit Administration of the United States Department of Transportation, California Department of Transportation, San Joaquin Council of Governments, and any other regulatory agency governing transit operations.

CONTRACTOR agrees to perform during the term of this Agreement, the tasks, obligations, and services set forth in the “Scope of Services” attached to and incorporated into this Agreement as Exhibit “A.” Duration of Scope of Services may be extended on a month-to month basis but shall not exceed the total compensation.

2. COMPENSATION. CITY shall pay for the services performed by CONTRACTOR pursuant to the terms of this Agreement at the time and manner set forth in the “Schedule of Compensation” attached to and incorporated into this Agreement as Exhibit “B.”

3. QUALITY OF SERVICE. The quality of service provided is a primary and essential component of this Agreement. The level of compensation for services is contingent upon CONTRACTOR meeting the performance standards listed in Exhibit “A." Reductions in compensation for services levels not meeting the performance standard are enumerated in Exhibit "A." CONTRACTOR shall not operate, lease, or charter CITY provided equipment used for any purpose other than this Agreement, unless specifically authorized in writing by CITY.

4. TIME FOR PERFORMANCE. Service Provider shall perform the services above described in a timely manner in accordance with the professional standard practices and the provisions of this agreement. This Agreement is effective as of the Commencement Date and shall terminate on the Expiration Date, unless sooner terminated as provided in Section 16 herein:

A. Commencement Date: _________________
B. Expiration Date: _________________
C. Upon mutual agreement by the parties, this agreement may be extended for one additional two-year term.

5. AUDIT OR EXAMINATION. CONTRACTOR shall keep all records of funds received from CITY and make them accessible for audit or examination for a period of three years after final payments are issued and other pending matters.

6. STATUS OF CONTRACTOR. CONTRACTOR shall provide all necessary personnel, equipment, and material, at its sole expense, in order to perform the services required of it pursuant to this Agreement. For the purpose of this Agreement, CONTRACTOR shall be deemed, for alt purposes, an independent CONTRACTOR and shall have control of alt work and the manner in which it is performed. CONTRACTOR shah be free to contract for similar services to be performed for other entities while under contract with CITY.

CONTRACTOR is not an agent or employee of CITY and is not entitled to participate in any pension plan, insurance, bonus, or similar benefits CITY provides for its employees.

CONTRACTOR shall be responsible to pay and hold CITY harmless from any and all payroll and other taxes and interest thereon and penalties, therefore, which may become due as a result of services performed hereunder. NOT AGREEMENT OF EMPLOYMENT.

It is understood and acknowledged that this Agreement is not a contract of employment between CITY and CONTRACTOR, or any agents, officers, or employees of CONTRACTOR. CONTRACTOR is, and shall at all times be, deemed to be an independent CONTRACTOR. CONTRACTOR is not authorized to bind CITY to any contracts or other obligations. CONTRACTOR is not an agent or employee of CITY and shall at no time represent itself to be such agent or employee. Neither CONTRACTOR nor any of its employees or subcontractors shall be entitled to any benefits accorded to CITY employees including but not limited to Workers Compensation, disability insurance, unemployment compensation, life insurance, retirement benefits, vacation, or sick leave.

7. ASSIGNMENT. This Agreement is for the specific services with CONTRACTOR as set forth herein. Any attempt by CONTRACTOR to assign the benefits or burdens of this Agreement without written approval of CITY is prohibited and shall be null and void; except that CONTRACTOR may assign payments due under this Agreement to a financial institution.

8. RIGHT TO UTILIZE OTHERS. CITY reserves the right to utilize others to perform work similar to the Services provided herein.

9. COMPLIANCE WITH LAW. Contract services shall be provided in accordance with the applicable laws and regulations of all governmental agencies that are in force at the time services are performed. CONTRACTOR shall be responsible for becoming aware of and staying abreast of all such laws and ensuring that all services provided hereunder conform to such laws. The terms of this Agreement shall be interpreted according to the laws of the State of California.

10. AMERICANS WITH DISABILITIES ACT COMPLIANCE. CONTRACTOR acknowledges that service provided as a result of Agreement may be subject to the Americans with Disabilities Act (ADA). CONTRACTOR agrees to comply with the requirements of the ADA including vehicles and service accessibility to the extent that it is applicable. CONTRACTOR shall ensure that if an ADA passenger is stranded due to a ramp failure or service interruption that the passenger is picked up within 30 minutes in a Road Supervisor vehicle or another vehicle. The vehicle that has ramp failure shall be removed from service and replaced as soon as possible. The ramp must be repaired before the vehicle is returned to service.

11. PREVAILING WAGES. In the event it is determined that CONTRACTOR is required to pay prevailing wages for any work performed under this Agreement, the CONTRACTOR shall pay all penalties and wages as required by applicable law. CITY will not recognize any claims for additional compensation because of the payment of the prevailing wages under this Agreement. The possibility of wage increases is one of the elements to be considered by the CONTRACTOR in determining its proposal and will not under any circumstances be considered as the basis of a claim against CITY. CITY makes no representations or warranties regarding the applicability or inapplicability of any provisions of the California Code, including without limitation, Labor Code sections 1770 et seq.

12. LIABILITY. CONTRACTOR is an independent contractor and shall have no authority to bind CITY nor to create or incur any obligation on behalf of or liability against CITY, whether by contract or otherwise, unless such authority is expressly conferred under this Agreement or is otherwise expressly conferred and agreed to in writing by CITY. CITY and its elected and appointed officials, officers, agents, employees, and volunteers (individually and collectively, "Indemnities") shall have no liability to CONTRACTOR or to any other person for, and CONTRACTOR shall indemnify, defend, protect, and hold harmless the Indemnities from and against, any and all third-party liabilities, claims, actions, causes of action, proceedings, suits, damages, judgments, liens, levies, costs, and expenses of whatever nature, including reasonable attorneys' fees and disbursement, including without limitation costs and fees of attorneys and/or expert consultants and/or witness and disbursements (collectively "Claims"), which the Indemnities may suffer or incur or to which the Indemnities may become subject by reason of or arising out of any failure by CONTRACTOR to comply with applicable law, any injury to or death of any person(s), damage to property, loss of use of property, economic loss or otherwise arising out of the performance of the work described herein, to the extent caused by a negligent

act or omission of the CONTRACTOR, any subcontractor of CONTRACTOR, anyone directly or indirectly employed by any of them or anyone for whose acts any of them may be liable, occurring as a result of or allegedly caused by the performance or failure to perform by CONTRACTOR of CONTRACTOR service under this Agreement or the negligent or willful acts or omissions of CONTRACTOR, its agents, officers, directors, or employees, in performing any of the services under this Contract, except such loss or damage which was caused by the active negligence or willful misconduct of CITY.

13. LIMITS OF INSURANCE NOT LIMITING INDEMNIFICATION. If any action or proceeding is brought against the Indemnities by reason of any of the matters against which CONTRACTOR has agreed to indemnify the Indemnities as above provided, CONTRACTOR, upon notice from CITY, shall indemnify, defend, protect, and hold harmless the Indemnities at CONTRACTOR's expense. The Indemnities need not have first paid any of the matters as to which the Indemnities are entitled in order to be indemnified. The CONTRACTOR should assure that the insurance required to be maintained by CONTRACTOR under this Agreement shall ensure CONTRACTOR's obligations under this Section, but the limits of such insurance shall not limit the liability of CONTRACTOR hereunder. Acceptance of insurance certificates required under this Agreement does not relieve the CONTRACTOR from liability under this Section.

CONTRACTOR’s obligation and duty to indemnify, defend, protect, and hold harmless set forth in this Section shall apply to all damages and claims of every kind suffered, or alleged to have been suffered, by reason of any of the CONTRACTOR's operations regardless of whether or not such insurance policies shall have been determined to be applicable to any of such damages or Claims for damages. The provisions of this Section 17 shall survive the expiration or early termination of this Agreement.

14. ASSURANCE FOR OBLIGATIONS. If any action or proceeding is brought against the Indemnities by reason of any of the matters against which CONTRACTOR has agreed to indemnify the Indemnities as above provided, CONTRACTOR, upon notice from CITY, shall indemnify, defend, protect, and hold harmless the Indemnities at CONTRACTOR's expense. The Indemnities need not have first paid any of the matters as to which the Indemnities are entitled in order to be indemnified. The CONTRACTOR should assure that the insurance required to be maintained by CONTRACTOR under this Agreement shall ensure CONTRACTOR's obligations under this Section, but the limits of such insurance shall not limit the liability of CONTRACTOR hereunder. Acceptance of insurance certificates required under this Agreement does not relieve the CONTRACTOR from liability under this Section. CONTRACTOR’s obligation and duty to indemnify, defend, protect, and hold harmless set forth in this Section shall apply to all damages and claims of every kind suffered, or alleged to have been suffered, by reason of any of the CONTRACTOR's operations regardless of whether or not such insurance policies shall have been determined to be applicable to any of such damages or Claims for damages. The provisions of this Section 17 shall survive the expiration or early termination of this Agreement.

15. INSURANCE. CONTRACTOR shall maintain insurance coverage in accordance with the following during the course of its performance hereunder:

A. Comprehensive General Liability Insurance (including premises and operations, contractual liability, personal injury and independent CONTRACTOR’S liability) with the following minimum limits of liability:
i. (1) Personal or Bodily Injury -- $5,000,000, single limit, per occurrence; and (2) Property Damage -- $5,000,000, single limit, per occurrence; or (3) Combined single limits -- $10,000,000.

B. Comprehensive Automobile Liability Insurance including as applicable own, hired and non-owned automobiles with the following minimum limits of liability:
i. (1) Personal or Bodily Injury -- $5,000,000, single limit, per occurrence; and (2) Property Damage -- $5,000,000, single limit, per occurrence; or (3) Combined single limits -- $10,000,000.

C. Employee Practices Liability (EPL) Insurance with annual aggregates of $1,000,000 or such other amount as may be approved in writing by the CITY.

D. Worker's Compensation Insurance that complies with the minimum statutory requirements of the State of California.

E. Prior to commencement of services hereunder, CONTRACTOR shall provide CITY with a certificate of Insurance reflecting the above, and an endorsement for each policy of insurance which shall provide:

i. The CITY, and its officials, officers, agents, and employees are named as additional insured (with the exception of Professional Liability and Worker’s Compensation).
ii. The coverage provided shall be primary (with the exception of Professional Liability and Worker’s Compensation) as respects to CITY, its officials, officers, agents or employees; moreover, any insurance or self-insurance maintained by CITY or its officials, officers, agents or employees shall be in excess of CONTRACTOR’S insurance and not contributed with it. iii. The insurer shall provide at least thirty (30) days prior written notice to CITY of cancellation or of any material change in coverage before such change or cancellation becomes effective.

F. With respect to Workers’ Compensation Insurance, the insurer shall agree to waive all rights of subrogation against CITY and CITY personnel for losses arising from work performed by CONTRACTOR for CITY, and the insurer’s agreement in this regard shall be reflected in the Workers’ Compensation Insurance endorsement.

16. OWNERSHIP OF DOCUMENTS. All of the documents required to be prepared pursuant hereto shall, upon the completion thereof, be deemed for all purposes to be the

property of CITY. CITY’s ownership of documents includes any and all analysis, computations, plans, correspondence and/or other pertinent data, information, documents, and computer media, including disks and other materials gathered or prepared by CONTRACTOR in performance of this Agreement. Such work product shall be transmitted to CITY within ten (10) days after a written request, therefore.

CONTRACTOR may retain copies of such products. Any re-use by CITY shall be at the sole risk of CITY and without liability to CONTRACTOR.

17. RECORDS AND INSPECTIONS. CONTRACTOR shall maintain full and accurate records with respect to all services and matters covered under this Agreement. CITY shall have free access at all reasonable times to such records, and the right to examine and audit the same and to make transcripts therefrom, and to inspect all program data, documents, proceedings and activities. CONTRACTOR shall maintain an up-to-date list of key personnel and telephone numbers for emergency contact after normal business hours.

18. TAXPAYER IDENTIFICATION NUMBER. CONTRACTOR shall provide CITY with a complete Request for Taxpayer Identification Number and Certification, Form W-9, as issued by the Internal Revenue Service.

19. CONFLICT OF INTEREST. CONTRACTOR agrees that any conflict or potential conflict of interest shall be fully disclosed prior to execution of contract and CONTRACTOR shall comply with all applicable federal, state and county laws and regulations governing conflict of interest.

20. POLITICAL ACTIVITY/LOBBYING CERTIFICATION. CONTRACTOR may not conduct any activity, including any payment to any person, officer, or employee of any governmental agency or body or member of Congress in connection with the awarding of any federal contract, grant, loan, intended to influence legislation, administrative rulemaking or the election of candidates for public office during time compensated under the representation that such activity is being performed as a part of this Agreement.

21. RIGHT TO TERMINATE. CITY may terminate this Agreement at any time, with or without cause, in its sole discretion, with thirty (30) days written notice.

22. EFFECT OF TERMINATION. Upon termination as stated in Paragraph “16” of this Agreement, CITY shall be liable to CONTRACTOR only for work performed by CONTRACTOR up to and including the date of termination of this Agreement, unless the termination is for cause, in which event CONTRACTOR need be compensated only to the extent required by law. CONTRACTOR shall be entitled to payment for work satisfactorily completed to date, based on proration of the compensation set forth in Exhibit “B” attached hereto. Such payment will be subject to CITY’s receipt of a close-out billing. The insurance and indemnity obligations of this Agreement shall survive termination, as to any claim received relating to the services provided.

23. LITIGATION FEES. Should litigation arise out of this Agreement for the performance thereof, the court shall award costs and expenses, including reasonable attorney’s fees, to the prevailing party. In awarding attorney’s fees, the court shall not be bound by any court fee schedule but shall award the full amount of costs, expenses and attorney’s fees paid and/or incurred in good faith. “Prevailing Party” shall mean the party that obtains a favorable and final judgment. Should litigation occur, venue shall be in the Superior Court of Los Angeles County. This paragraph shall not apply, and litigation fees shall not be awarded based on an order or otherwise final judgment that results from the parties’ mutual settlement, arbitration, or mediation of the dispute.

24. COVENANTS AND CONDITIONS. Each term and each provision of this Agreement to be performed by CONTRACTOR shall be construed to be both a covenant and a condition.

25. INTEGRATED AGREEMENT. This Agreement represents the entire Agreement between the CITY and CONTRACTOR. No verbal agreement or implied covenant shall be held to vary the provisions of this agreement. This Agreement shall bind and inure to the benefit of the parties to this Agreement, and any subsequent successors and assigns.

26. MODIFICATION OF AGREEMENT. This Agreement may not be modified, nor may any of the terms, provisions or conditions be modified or waived or otherwise affected, except by a written amendment signed by all parties.

27. DESIGNATED REPRESENTATIVES. The CONTRACTOR Representative (A) designated below shall be responsible for job performance, negotiations, contractual matters, and coordination with the CITY. The CITY Representative (B) designated below shall act on the CITY’s behalf as Project Manager.

NAME OF CONTRACT
Attn: __________
Street Address
City, State Zip Code
Email address
Phone number

CITY OF BALDWIN PARK
Attn.: __________
Street Address
City, State Zip Code
Email address
Phone number

28. NOTICES. Notices pursuant to this Agreement shall be in writing and may be given by personal delivery, by mail, or email. Notices shall be directed to CITY’s Designated Representative identified in Paragraph “2” of this Agreement.

IN WITNESS WHEREOF, the parties have executed this Agreement on the day first above written.

CITY OF BALDWIN PARK

By:_________________________________
Mayor

Dated: ______________________________

Approved by

By:_________________________________
City Attorney

Dated: ______________________________

CONTRACTOR

By:_________________________________
Name/Title

Dated: ______________________________

City of Baldwin Park • Public Works Department 14403 E. Pacific Ave. • Ph.: (626) 813-5255•Fax: (626) 962-2625

Addendum No. 1 Request for Proposals for City of Baldwin Park Transit Services Addendum Date: September 24, 2025 Proposal Due Date October 2, 2025 Anticipated Contract Award Date: November 5, 2025 NOTICE TO ALL PROSPECTIVE BIDDERS: You are hereby notified of the following changes and/or additions to the Request for Proposals (RFP) for the above-referenced project provided for in the Questions and Answers herein. Such changes and/or additions are hereby made as part of the original Request for Proposals and shall take precedence over anything to the contrary therein. QUESTIONS/ANSWERS: 1. In reference to Section 2.2 on Page 10, which says "Fixed Route Service" operates "Monday through Friday," and Section 2.3 on Page 11-12, which shows fixed-route service Monday to Friday and microtransit on weekends, will the City confirm if microtransit replaces fixed-route, and clarify hours including weekend fixed-route service? Yes, microtransit service will run on the weekends only. Fixed-route service will run on weekdays only. 2. In reference to Section 2.5.C on Pages 14-15, which defines microtransit revenue hours from first pick-up to last drop-off like Dial-A-Ride, and noting that demand may not be predictable, will the City adjust revenue hours to cover scheduled driver start and end times? Yes, daily revenue hours shall be equal to daily operating hours and shall not exceed the daily operating hours. 3. In reference to Section 2.3 on Page 12, which suggests that microtransit service may be a substitute for weekend fixed-route services, and Section 2.4 on Page 13, states that the contractor will provide like vehicles for Dial-A-Ride and microtransit, will the City consider allowing a proposer to substitute requirements for microtransit vehicles using minivans, ADA accessible, or otherwise?

City Transit Services Addendum No. 1
The specifications for Dial-A-Ride vehicles are hereby revised. Dial-A-Ride vehicles shall accommodate four (4) passengers and one (1) wheelchair position. All other vehicles specified in the RFP will not be changed. 4. In reference to Section 2.5.A on Page 20, which requires vehicle repair, and Section 1.1 on Page 4, which allows cost negotiation, and noting the age and mileage of City owned vehicles, would the City consider allowing contractor to pass through its costs for major repairs to City owned vehicles? Yes, the City will cover major repair costs (transmission and engine overhauls). Written approval by the City is required prior to repairs. 5. We respectfully request that the City allow for digital submission (e.g. by email, portal upload, or similar). Yes, we will allow digital or electronic submission. Please email proposals to City Clerk Shirley Quinones email [email protected] and Daniel Padilla email [email protected]. It is the contractor’s sole responsibility to submit electronically prior to the deadline. The City is not responsible for IT issues, electrical, or internet outages. 6. Can the City please allow the use of verified e-signatures for this submission? Yes, we will allow. 7. In reference to Section 2.5.H on Page 17, which covers technology without software merging, and Section 2.3 on Page 11, which separates microtransit and Dial-A-Ride services, does the City want one software system for both, and if so, can contractor comingle trips between these systems when trip demand reaches capacity on one, or the other? Yes, one software for both services. Contractor shall not comingle trips. 8. In reference to Section 2.5.H on Page 17, which mandates a software that tracks vehicle locations, can proposers use multiple software solutions for different needs between fixed-route and demand response (i.e., Dial-A-Ride and microtransit) service modes? No, the same software shall be used for all services. 9. In reference to Section 2.5.J on Page 20, which tracks fare programs with City fare control, will the Contractor make and distribute passes and tickets, or will the City continue to produce and distribute its own fare media?

City Transit Services Addendum No. 1
Contractor shall be responsible for tracking passengers onboarding based on fare type. 10. In reference to Section 1.2 on Page 4, which sets the deadline as "October 2, 2025, at 3:00 pm," and Section 1.3 on Page 5, which rejects late proposals, and Section 1.5 on Page 6, which allows RFP changes, will the City extend the deadline to October 16-23, 2025, in order to allow sufficient time for reviewing clarifications and building a thorough proposal? No, the City will not extend the deadline. The City will allow the proposals to be submitted via email (See answer to Question 5). The City is not responsible for technical issues, or power or internet outages. 11. Page 4, Section 1.2 Start Date: Would the City consider extend the Start of Service date by 3 months to allow for the purchase and securement of the required Dial-A-Ride and microtransit vehicles? The City will consider postponing the start of service date to allow for the acquisition of vehicles. It is the intent of the City to start the new service as soon as possible; therefore, the City will not commit to a full 3 months postponement. 12. Page 4, Section 1.2 Due Date: Would the City consider extending the due date by at least 2 weeks to allow bidders time to review and develop a comprehensive response and pricing to the RFP? The city will not extend or postpone the due date. The RFP was issued on 9-1-25, which gives contractors one month to prepare their proposals, including one week to make the final adjustments. 13. Page 4, Section 1.3: Request the City consider proposals be submitted electronically. Given the very short RFP timeline every day is needed to develop and prepare a viable proposal for the City's RFP. Shipping proposals requires a minimum 2 days to ensure delivery which decreases the amount of time companies have to create a proposal. The City will allow proposals to be submitted electronically. See answer to question 5. 14. Page 14, Section C: For fixed-route service, please clarify if billable time continues past scheduled hours on the last trip due to exterior factors (traffic, weather, incidents, etc.). No, billable time does not typically continue past scheduled times for exterior factors. The City will consider unique exceptions on a case by case basis if billable time is extended beyond 30 minutes due to exterior factors.

City Transit Services Addendum No. 1

15. Page 14, Section C: For Dial-A-Ride service, please clarify if revenue hours begins at the first pick-up, even if that pick up is a no show. Yes, revenue hours begin at scheduled first pick-up even if it’s a no-show. 16. Page 14, Section C: For microtransit service, request the City consider revising the Revenue Hour definition for billable time to be for the schedule hours of service when a vehicle is available for service, less driver meals, fueling, time not in the service area. Microtransit is an unknown level of service with demand that can vary significantly day to day, however the operator/vehicle is required to be available for service during the scheduled service hours regardless of whether anyone requests a ride or not. Yes, we hereby revise the definition of revenue hours to operating hours. 17. Page 20, Section K: Please confirm whether the Contractor is responsible for engine and transmission overhauls for the City provided vehicles? The City will be responsible for these repairs unless the contractor drivers are deemed negligent and responsible for engine and transmission damage. Written approval by the City is required prior to repairs. 18. Page 26, Section R: "Contractor shall be responsible for the design, printing, and procurement of all schedules, passes, tickets and like materials required by service operations after review by City." Has the City considered moving most or all information onto the City website to reduce printing and distribution costs? The City will require new high quality marketing materials to be made available both electronically and in print in both English and Spanish. Contractor will design the City’s website and printed material. City will cover the cost of printing materials. 19. Page 28, Section 3.2 Content: Please confirm that the 75-page limit does not include tabs, resumes, required forms/certifications, and Appendix items. The 75 page limit includes every sheet and tab. 20. Page 40, Section 6.6: Please provide the current rates paid to the existing contractor. Also, please indicate the total amount paid to the contractor for the last fiscal year. Please see Attachment 21. 21. Appendix 2: Please provide the miles per gallon for the revenue vehicle fleet for the past 3 years for revenue vehicles.

City Transit Services Addendum No. 1
This information is not available. 22. Page 13, Section 2.4: On the Fee Schedule, for CNG fuel shows it 4,000. On page 13 of the RFP it says CNG fuel is “4,000 GGE per month”. Since these are annual numbers, shouldn’t the number on the Fee Schedule for CNG be 48,000? Yes, please see updated Fee Schedule in Attachment 23. 23. Page 4, Section 1.2: During the transition, how many fixed-route vehicles will be made available to the incoming contractor to perform training? One fixed-route vehicle may be made available during the course of one week if deemed necessary for training. 24. Page 11, Section 2.3 Fixed-Route Hours: The section notes that the Fixed-Route service only operates 5 days per week, however the chart shows hours for Saturday & Sunday from 6:00 AM to 7:30 PM. Please confirm there is no service for fixed route on weekends. IN addition, the route timetables shown on page 43 effective June 2024 have schedules for both Saturday and Sunday. Fixed-Route Service will operate only Monday through Friday. 25. Page 12, Section 2.3 : Who handles the process for Riders applications for a City issued Dial-A-Ride card so that they can ride the service? Please describe any responsibilities the contractor has for this process. The City will handle the screening process and issuing the Dial-A-Ride cards. The contactor will be responsible for instructing drivers to ask for and check these cards. 26. Page 11, Section 2.3: For the Dial-A-Ride, please provide a productivity report from the dispatching software daily for one week and monthly for the last 12 months that shows data that includes: 1) Breakdown of Hours covering: a. Total vehicle hours; b. Service/Live hours; c. Deadhead Hours; d. Break/Lunch Hours; e. Refuel Hours; f. and Any Other Hours; 2) Breakdown of Miles covering; a. Total Miles; b. Service/Live Miles; c. Deadhead Miles; d. Break/Lunch Miles; e. Refuel Miles; f. and Any Other Miles; and 3) Average Distance in miles per Trip; Average Length in minutes per trip; Trips per Revenue Hour. Please see Attachment 27. 27. Page 13, Section 2.4: Please provide any required vehicle specification's for the Contractor provided vehicles. What vehicles are currently provided by the Contractor for Baldwin Park Transit services?

City Transit Services Addendum No. 1
We provided the specification in the RFP for Dial-A-Ride & microtransit vehicles. See answer to question 3. Currently, the City provides and will continue to provide buses for fixed-route services; details of these buses are in the appendix of the RFP. 28. Page 13, Section 2.4: Does the City have any requirements regarding support vehicles? Road Supervision, Shop Trucks, etc. Type, number, age limit, fuel type. How many are currently being supplied by the contractor? No, the City does not have specific requirements. Contractor shall operate the necessary support operations as they deem necessary. 29. Page 14, Section A: Please provide the revenue miles and hours; deadhead miles and hours; and total miles and hours for each of these services for the past 12 months. Please see Attachment 27 which includes one representative invoice. 30. Page 16, Section H: Are there any other on-board applications Contractors will be required to support (hardware or software) for passenger WIFI, AVL, passenger counting, farebox, etc.? Contractor shall provide on-board applications as they see fit to meet requirements outlined in the RFP. 31. Page 20, Section J: What type of fareboxes are currently utilized within the revenue vehicles? Who provides these? If none, please provide fare collection process. Fixed-route buses currently have a TAP system that Metro provides and maintains. Current fareboxes on fixed route vehicles are Diamond SV and they are provided by the City. Contractor shall provide fareboxes on vehicles they will provide and City will make arrangements for Metro to install TAP equipment. 32. Page 20, Section J: Please provide the total dollar amount of cash fares collected, by month, for the past 12 months. Please see Attachment 27. 33. Page 20, Section K: Please provide the last 24 months history for major component replacement and repair for the City provided fleet. One City bus had an engine overhaul 6 weeks ago. Other than that, there have been no major repairs.

City Transit Services Addendum No. 1

34. Page 23, Section O: Please provide copies of the last 12 months of 'Monthly Reports' from the Contractor. Please see Attachment 27 which includes one representative invoice. 35. In reference to Section 2.3 on Page 12, which describes Dial-A-Ride for seniors and disabled passengers without ADA scheduling details, and Section 2.5.L on Page 21, which requires ADA compliance without clarifying status, is Dial-A-Ride an ADA service with strict ADA rules for complimentary paratransit, or is it simply a demand response service that is available to elderly and disabled passengers? Dial-A-Ride service for elderly and disabled passengers with strict ADA compliance. 36. In reference to Section 2.4 on Page 13, does the City have any plans to perform mid-life services for existing fleet vehicles, or otherwise replace vehicles that no longer align with FTA’s Default Useful Live Benchmarks? The city will perform major mid-life services as needed to extend the useful life to FTA benchmarks. Vehicles will be replaced when vehicles reach the end of their useful life. 37. In reference to Section 2.4 on Page 13, which lists vehicles in Appendix 2 on Page 44 without CNG excess details, and Section 5.3 on Page 32, which covers fuel costs for fixed-routes without excess reimbursement, will the City reimburse actual CNG fuel costs for fixed-routes vehicles? Yes, the city will pay for CNG costs for Fixed-Route Services as a pass-through cost (without a markup). CNG costs (detailed invoices or billing statements) shall be included on monthly invoicing to the City in accordance with Section 5.3 on page 32 of the RFP. 38. In reference to Section 2.4 on Page 13, which provides vehicles listed in Appendix 2, and Appendix 2 on Page 44, which lists vehicle counts without backup mention, what are the City's expectations for extra backup vehicles? The contractor will operate 4 buses and have 1 as a backup for fixed-route services. It is the City’s expectations that Dial-A-Ride and microtransit vehicles are dependable and reliable. Backup vehicles shall be provided as necessary. 39. In reference to Section 2.5.I on Page 19, which requires CPR certification for drivers, and noting it’s highly uncommon for transit drivers to possess this certification, would the City consider removing this requirement? CPR certification has been revised to desirable not required.

City Transit Services Addendum No. 1

40. In reference to Section 5.3 on Page 32, which lacks inflation adjustments, and Section 1.1 on Page 4, which allows cost negotiation, and Section 1.5 on Page 6, which permits term adjustments, and noting a 2% annual rate increase limit after year one, should proposers account for higher inflationary expenses foreseen after the first year of the contract, or will the City agree to engage in good faith negotiations for specific equitable adjustments that exceed 2 percent after the first year? The city will not make any annual adjustments, except for the automatic 2% annual increases, to the contract unless there are changes in the scope of services being provided. The contractor shall provide a proposal price accordingly. 41. Please provide a vehicle inventory, including make, model, year, mileage, fuel type, capacity (ambulatory, wheelchair), and replacement plan. Refer to Appendix 2 of the RFP for vehicle inventory. The Dial-A-Ride & microtransit vehicle inventory is irrelevant because contractor will provide vehicles. Buses will be replaced at end of useful life (either 500k miles or 12 years). City will replace buses when determined necessary. 42. Can the City please furnish a history of liquidated damages imposed on the current operator? No liquidated damages have been imposed. 43. Does the City have any pain points with the current service that it is seeking to address with this procurement? The City is looking to provide high quality service to our resident by proving excellent customer service and quality marketing materials. 44. Please furnish a representative sample of monthly invoices from the current operator. Please see Attachment 27. 45. What is the City’s total annual budget for the scope of services? Please see Attachments 21 and 27. 46. Please provide the address for the current facility/facilities used to operate the service. Southland Transit, Inc is the current provider and they operate from El Monte, CA

City Transit Services Addendum No. 1

47. What was the annual spend for all routes? Please see Attachments 21 and 27 48. Can maintenance be outsourced? Yes. 49. In reference to Section 2.5.I on Page 17, which uses "converge of dispatch office," is this a typo, and should it be "coverage of dispatch office"? Yes. 50. In reference to Section 2.5.I on Page 17, which lists personnel requirements without defining "All Ride," and Section 2.3 on Page 11, which mentions Dial-A-Ride, does "All Ride" mean Dial-A-Ride? Yes, Dial-A-Ride. 51. What is the current technology you use? Our current provider uses TechTransit for real-time tracking of fixed-route services, however we want to start with new approach & system. 52. Is this a union? If so, can you please provide the CBA? No. 53. What are the annual miles per vehicle? Please see Attachment 27. 54. What types of vehicles are currently being used for Dial-A-Ride and microtransit? Not applicable since we are requesting contractor provide vehicles and we have specified the requirements for the new vehicles. 55. Where does the current operator fuel the CNG vehicles for the fixed-route? City CNG Station at 14747 Ramona Blvd or City of El Monte CNG station. 56. Page 16, Section H: Call Recordings – Are there specific tools the phone system is required to have to include voicemail, line queues, reports, call recordings, etc? Please provide

City Transit Services Addendum No. 1
the call report details for the Baldwin Park services by hour and day of week for a one month period of time. Nothing specified. Needs to have industry standard phone system for efficient business practices for a similar transit program. 57. Page 16, Section H: Please describe, including manufacturer product name and version number, the scheduling and dispatching products in place. Include information on any tools available to the passenger for their use of scheduling and trip tracking. The City desires to implement a new system provided by the contractor. Any applicable data and information will be shared with the selected contractor. 58. Page 20, Section K: Are there any remaining warranties for the fleet or provided equipment? If so, please provide warranty information. No. 59. Page 21, Section L: What are the top 3 complaints received by passengers on each service? Not applicable at this time. 60. Page 24, Section P: Please provide the current providers performance as they relate to each of the Performance Standards for the services as listed in the RFP for the past 12 months. Not applicable at this time. 61. Page 25, Section Q: Please provide a listing of any liquidated damages charged or incentives earned over the past 24 months by category. Please clarify if the liquidated damages listed in the RFP differ from the current contract. None have been charged. No incentives earned. Whether they differ is not applicable. 62. Page 32, Section 5.3: Please provide copies of the last twelve months of invoices from the Contractor. Please see Attachment 27. 63. In reference to Section 2.5.C on Page 14, which defines fixed-route revenue hours from start to end times excluding downtime and states "Payment shall not be made for scheduled runs

City Transit Services Addendum No. 1
not provided," and Page 23 requiring reports on late and missed loops, will the City allow billing for delays that are beyond the Contractor's control? Yes, the City may allow billing for delays beyond the contractor’s control on a case by case basis. 64. Page 40, Section 6.6: Is there currently a Collective Bargaining Agreement in place? If so, please provide a copy of the current CBA or a contact at the local union. No. 65. Page 40, Section 6.6: In line with CA 1070, we intend to hire as many of the existing employees as possible. In order for us to ensure that they make at least as much, or more than they do now, please provide a seniority list for the current employees for this contract, and indicate position, full time or part time, length of service, and current rate of pay. Not applicable at this time. 66. Page 40, Section 6.6: What is the current starting wage for drivers and hourly staff positions? Please refer to Page 19 of the RFP. 67. Page 40, Section 6.6: Are the current transit employees covered by 49 USC 5333(b) (also known as Section 13c of the Urban Mass Transportation Act of 1964)? If so, are there any underfunded pension programs or other liabilities the Contractor would be responsible for? Not applicable. 68. Page 40, Section 6.6: Please provide a list of the positions currently provided by the contractor for this operation. Please indicate whether these positions are 100% dedicated to this contract. Not applicable. 69. Page 40, Section 6.6: Please provide a current organization chart to include management, staff and drivers. Not applicable.

City Transit Services Addendum No. 1

70. Page 40, Section 6.6: Please confirm the volume of hours which proposers should base their proposals is 20,155. Please describe plans for any changes to the volume of hours over the next several years. Total Revenue Hours are approximately 20,155. There are no changes planned. 71. Page 40, Section 6.6: Please provide information regarding the current benefits and co-pays for the current employees to include drivers and staff. Please include as many specifics as possible to include number taking Employee Only, Emp + 1, and Family coverage and the cost to employees for each of these coverages. Not applicable. 72. Page 40, Section 6.6: Would the City consider allowing Contractors to price all years of the 5 year contract? If not, would the City consider a process to negotiate rates above the annual two percent (2%) price escalator recognizing that labor costs in the Los Angeles area have increased more than 2% every year for transit operators No and No. 73. Page 40, Form 6.6 Fee Schedule: Would the City consider a Fixed Monthly plus Revenue Hour contract pricing format? The Contractors have many set monthly costs that are 'fixed' like facilities, utilities, staffing pay and benefits, etc that must be paid regardless of the number of hours operated each month. No. 74. Page 45, Section 1: At various times, state, federal, and local governments change laws, rules and regulations which require a company to increase the wages or benefits for the employees that will be employed under this contract. If such an event occurs during the term of the agreement, how will the City respond for a request for increased compensation. For example, the Affordable Care Act legislation significantly affected the level and cost of medical coverage for employees. Since these events cannot be anticipated and the costs are so significant, we need to understand the risk associated with such laws, rules or regulations. Appendix 2: The City may consider the request. 75. Does the City have a vehicle replacement schedule that can be shared? No. 76. Are any new buses in the process of being procured for either replacement or expansion?

City Transit Services Addendum No. 1
No. 77. What is the current pre-trip and post-trip time per driver? This is not applicable. The revenue hours will be equal to operating hours. 78. What are 3 things that the agency would like to see improved in the current service? The RFP has incorporated the changes to the service that the City would like to see. 79. Please provide the current contract with the incumbent and all amendments since its inception. Please see Attachment 21. 80. Page 40, Section 6.6: Will startup costs associated with this contract be paid up-front or should these costs be included in the first year’s cost? Startup costs will not be paid up front. At Contractor's discretion, they should be incorporated into fee schedule and 5-year contract. 81. In reference to Section 2.5.H on Page 17, which allows various booking methods, and Section 2.3 on Page 12, which gives Dial-A-Ride priority for medical trips, how should the Contractor handle medical trips reservations where other competing reservation times have already been confirmed? Priority for medical trips shall not significantly delay competing non-medical trips that have already been confirmed. Priority shall be given to medical trips only when competing with non-confirmed reservations. 82. In reference to Section 2.3 on Page 12, which calls Dial-A-Ride "door-to-door" without clarifying curb-to-curb, will the City confirm if it’s door-to-door or curb-to-curb? It should be curb to curb. 83. In reference to Section 2.4 on Page 13, which provides vehicles in Appendix 2 on Page 44 without trolley mention, and Section 2.3 on Page 11, which lists services without trolleys, what are the City's plans for trolleys vehicles in the new contract? Trolleys are not a part of the new contract.

2025

PROPOSAL TO PROVIDE
Operation of Baldwin Park Transit Service

Proposal to Provide Operation of Baldwin Park Transit Service

1 Table of Contents

3.2.1. Cover Letter 2

3.2.2. Firm Profile 5

3.2.3. Organization Chart 9

3.2.4. Bios of Key Staff 10

3.2.5. Relevant Experience and References 14

3.2.6. Project Management Plan 18

3.2.7. Required Forms 55
Appendix 56

3.2.1 Cover Letter
We highly recommend Transdev as a strong,
dependable, and competent partner for our public
transportation program. Not only is their local staff
responsive, innovative, and reliable, their corporate
support is unmatched, providing consistent
technical support, training and recruitment
resources. Transdev’s quality of work and customer
service consistently meets or exceeds our high
standards and expectations of contractors.

Tri-County Metropolitan Transportation District (TriMet)

3.2.1 Cover Letter

Proposal to Provide Operation of Baldwin Park Transit Service 2 3.2.1. Cover Letter
September 30, 2025
Mr. Daniel Padilla
Director of Public Works for City of Baldwin Park
City Clerk’s Office
14403 East Pacific Avenue
Baldwin Park, CA 91706
RE: RFP Operation of Baldwin Park Transit Service for the City of Baldwin Park Dear Mr. Padilla,
Transdev Services, Inc. is excited about the prospect of serving as the City of Baldwin Park’s partner to provide Baldwin Park Transit Service operations and maintenance. We have been looking forward to the issuance of this RFP and the opportunity to collaborate with you to provide these important services.

As the leading private-sector provider of public transportation in the U.S. with over 100 years of experience, Transdev has the knowledge and expertise to implement your vision and elevate Baldwin Park Transit Services for the City, your passengers, and other stakeholders. We are experts in designing, implementing, and integrating new technology and service options, including microtransit services.

Transdev understands the City’s priorities for Baldwin Park Transit Service and will deliver a seamless transition; safe, reliable daily operations; and a new, modern microtransit program—leveraging Transdev’s unrivaled experience, resources, and innovative tools to meet your evolving needs.

We have extensive experience in California, operating more than 55 contracts statewide. This depth of local knowledge allows us to navigate the state’s transit and regulatory environment with confidence. With established regional resources and proven tools in place, we are well positioned to ensure a smooth transition and effective management of the City’s services.

Strong Management and Oversight
Program Manager Zack Deukmajian will lead our Baldwin Park operation. With over 23 years of transit operations and management experience, Zack has extensive knowledge of the local operating environment. He takes great pride in his team, and his engaged leadership will help deliver transportation that exceeds your expectations.

Zack will serve as the Contract Manager, providing day-to-day contact with the City and will be based at our facility at 4337 Rowland Avenue in El Monte. Zack’s phone number and email address will be provided upon award of this contract.

Supporting Zack are our Assistant Program Manager Narcisa Montemayor Silva, Maintenance Manager Benjamin Casillas, and Safety and Training Manager Juan Perez. Together, they will work every day to provide safe, passenger-focused operations with fully vetted, trained Operators and a well-maintained fleet.

Senior Vice President Rich Rogers and his team of regional experts in Operations, Maintenance, Safety and Training, and Human Resources will provide resources and expertise to Zack and his local team. Our regional support staff will be on-site regularly to audit our performance and provide support. Rich and his team will continually review service data to identify trends and potential improvements and share these findings with the City.

Proposal to Provide Operation of Baldwin Park Transit Service

3 Transdev’s operating and management methodology is to empower our local management team and employees. We provide an extensive network of regional and corporate resources to support our on-site Managers. They strengthen our local team and share best practices and innovations from over 400 contracts across the U.S. Our regional and corporate resources will enhance the level of service we can offer Baldwin Park.

Microtransit Experience and Expertise
Transdev has piloted and deployed over 150 microtransit projects throughout the world. We bring expertise in operational performance and technology solutions that drive excellence. Our Business Solutions/Innovation Team, described in Section 3.2.4. Bios of Key Staff, determined that RideCo software will bring the best technology solution and value to Baldwin Park, based on:
• RideCo’s ability to meet service requirements and provide a scalable and efficient solution • RideCo’s innovative, industry-recognized on-demand transit technology and solutions with continuous optimization
• RideCo’s ability to deliver proven efficiency and connectivity to easily navigate the service Our plan addresses all requirements of delivering and operating a full turnkey microtransit service, including a software-as-a-service (SaaS) platform and use application, system set-up and hardware installation, a service fleet, a maintenance and operations facility, and program management.

In conjunction with RideCo, we will manage and operate customer service/call center/administrative support services, provide Operators and Road Supervisors, comply with ADA requirements for passenger interfaces and instructions, use ADA-compliant vehicles, deliver training, perform scheduling and dispatching, generate and submit reports, and provide an uninterrupted transition of service.

We will leverage our expertise in operating microtransit service to deliver your new weekend microtransit service in addition to the local fixed route and Dial-A-Ride services.

Smooth Transition with an Experienced Partner
Choosing Transdev as your new provider for Baldwin Park Transit Service is the best choice for your passengers and community stakeholders. We recognize that there may be apprehension regarding change, but Transdev is committed to conducting a well-planned, seamless start up. We are also committed to a long-term quality partnership at the price we have offered in this proposal.

Transitioning from an incumbent contractor is not simple, but we have extensive experience in the process. We know this will be a major transition with many moving parts, and we understand how important it is to get it right from the beginning. Our corporate and regional experts will make this transition as seamless as possible.

Transdev will assign a dedicated transition team from our corporate Operations Performance Team to ensure that the process is successful with minimal impact on the employees and passengers. The Operations Performance Team will support our local Baldwin Park management team to develop standard operating procedures, facilitate continuous improvements, and implement corrective action plans as needed. This team will assign tasks to specific individuals, coordinate corporate resources, keep communication flowing between all parties, and ensure tasks are completed on time.

Transdev’s corporate and regional team will also work with the City on developing and designing the City’s website and printed materials. Transdev has budgeted $10,000 annually for marketing as a not-to-exceed number. We are happy to discuss this with the City as you develop clarity on what is to be provided.

Proposal to Provide Operation of Baldwin Park Transit Service

4 As Transdev’s authorized representative, I want to thank you for considering our submittal. We acknowledge receipt of Addendum No. 1, dated September 24, 2025, as also noted in Section 3.2.27 Required Forms.

We understand that the City has a big decision to make in choosing a new partner for these important services. You can trust Transdev to keep the promises made in our proposal with a focus on safety and customer service every day.

Please contact me at [email protected] or 707.803.2954 or contact Director of Business Development David Smith at [email protected] or 707.694.3932 if you have any questions about our proposal or would like to schedule a follow-up discussion.

Sincerely,

W.C. Pih
Senior Vice President of Business Development
Transdev Services, Inc.
720 E. Butterfield Rd., Suite 300
Lombard, Illinois 60148

3.2.2 Firm Profile
As a result of the combined efforts of the
Transdev and LYNX teams we have seen a marked
improvement in on time performance, customer
service, maintenance of the fleet and overall
employee morale in a very short time. From before
day one, Transdev has supported the success of this
contract and is showing themselves to be strong
and stable partners. They truly understood our
vision and goals for our services…. Our community
is pleased with our selection of Transdev for these
critical services and I would recommend them to
other public transit agencies considering hiring
them for their mobility services.

Central Florida Regional Transportation Authority (LYNX)

3.2.2 Firm Profile

Proposal to Provide Operation of Baldwin Park Transit Service

5 3.2.2. Firm Profile
Transdev History and Background
With more than a century of transportation experience in the United States, Transdev Services, Inc. is the leading private-sector, multi-modal provider of public transportation in the country. Our U.S. corporate headquarters are located in Lombard, IL, and we have experts in all key transit- related disciplines. Our experience spans a broad range of contract structures, from traditional operations and
maintenance contracts to management contracts that
include functions traditionally performed by the public transit agencies. We are an agile, flexible partner that can move quickly to assist the City with all your mobility needs.

Transdev has evolved from our humble beginnings as an
on-demand transportation company founded in Baltimore
over 100 years ago. In 2023, we acquired First Transit, which was founded in 1955.

As the largest transportation contractor in the U.S.,
Transdev now has approximately 32,000 employees
operating over 17,000 vehicles for more than 400
contracts in 45 states.

We deliver virtually every type of ground transportation service, including microtransit, fixed route, dial-a-ride, BRT, paratransit, commuter bus, university shuttle, student transportation, airport shuttle, commuter rail, light rail, and streetcar services. Further, we provide ADA paratransit eligibility determination services, travel training, non- emergency medical transportation (NEMT) brokerage services, mobility as a service (MaaS) solutions, and in-plant bus inspection services.

Company Snapshot
Transdev Services, Inc. Summary
Principal Line of Business Public transportation operations, management, and maintenance services (fixed route, ADA paratransit, DAR, NEMT brokerage, microtransit, autonomous vehicle, fleet services, rail, streetcar, student transportation, BRT, and MaaS solutions)
Year Founded 1909 in Baltimore, MD
Year Incorporated 1986
Years under Present Business Name 11
Years of Experience Providing Related Services 115

Proposal to Provide Operation of Baldwin Park Transit Service

6 Transdev Services, Inc. Summary
Form of Organization Corporation
Parent Company Transdev North America, Inc.

Federal Employer Identification Number 52-1493194
Number of Employees 32,000
Corporate Headquarters 720 East Butterfield Road, Suite 300 Lombard, IL 60148
630.571.7070
Contact Information W.C. Pihl, Senior Vice President
720 East Butterfield Road, Suite 300
Lombard, IL 60148
707.803.2954 | [email protected]
Transdev’s Vision and Mission Statement
Transdev’s mission is to empower freedom to move every day with confidence, thanks to safe, reliable, and innovative solutions that serve the common good. This places us at the heart of everyday life and makes us a key player committed to serving community interests, developing local services, and protecting the environment. Because we are people serving people, we are committed to protecting human rights in our activities and in all stakeholder relations.

Everything starts with uncompromising safety. Caring for the safety of our employees and passengers is the most important thing we do and the primary lens that we operate through.

Passenger experiences adapted to the moment. Passengers have high expectations, and we have solutions to improve those expectations measurably.

Our operating performance is exceptional. Transdev gathers the best practices from our experience and operations worldwide.

Our rigorous fleet maintenance program protects valuable assets. Through developing proprietary platforms, we have pioneered a maintenance approach that ensures the longevity of transit vehicles and extends the lives of our clients’ fleets.

We invest in our people and are committed to diversity and inclusion. Our wages, benefits, and training programs ensure we hire and retain the best employees. At all company levels, we treat others with respect and dignity regardless of race, gender, sexual orientation, age, ethnicity, physical abilities, religious beliefs, veteran status, and life experiences.

Transdev’s Operating and Management Philosophy
Transdev’s operating and management philosophy is to empower our local management teams and employees. We challenge ourselves each day to exceed our performance and our clients’ standards.

To support our local management teams, we provide an extensive network of corporate resources, including Operations, Maintenance, Safety and Training, Human Resources, Information Technology, Marketing, Planning, and Environmental Services, whose sole purpose is to work with our local teams.

Proposal to Provide Operation of Baldwin Park Transit Service

7 A critical component of all quality control programs is the effective management of the workforce. As part of our Quality Control Program, General/Program Managers provide continuous feedback and conduct annual written evaluations to ensure our staff meets our high standards and maintain open communication with employees.

Participation in Industry Organizations
Transdev is active in many transportation industry organizations, including the California Transit Association (CTA), California Association for Coordinated Transportation (CALACT), American Public Transit Association (APTA), Conference of Minority Transportation Officials (COMTO), Latinos in Transit (LIT), Women’s Transportation Seminar (WTS), and numerous state associations.

Through these industry forums, we stay abreast of
regulations and changes that impact our business,
collaborate, and offer guidance to our clients for resources and best practices. We regularly participate, collaborate, and brainstorm new ideas with our industry connections and share this information with our clients. Transdev is an active participant and sponsors local team members and chapters of these important organizations.

Proven Capabilities
Throughout our 100-year history, Transdev has demonstrated our ability to manage, operate, and improve transportation systems of many sizes, fleet types, and levels of complexity. Our operating partners include city and county governments, transit agencies, municipalities, airports, universities, and private companies.

We have unparalleled experience in virtually every type of service delivery model. Transdev is a company known for our creativity and willingness to reinvent operations in response to a local need or condition. In some locations, Transdev provides facilities and vehicles. In others, we operate services with our clients’ resources. We are not restricted to a single approach to conducting business. If an agency wants to explore a different approach to delivering services, we have staff with directly relevant experience to support such an effort.

Fixed Route Experience
Transdev operates several of the largest contracted fixed route bus operations in the United States, including contracts in Arcadia (CA), Denver (CO), Fairfax County (VA), Houston (TX), Las Vegas (NV), Los Angeles (CA), Nassau County (NY), Orange County (CA), Phoenix (AZ), San Diego (CA), Twin Cities (MN), and Everett (WA). We also operate many medium-sized and smaller operations.

Paratransit Experience
Our paratransit and demand response clients include several high-profile systems, including those located in Baltimore (MD), Chicago (IL), Dallas (TX), Denver (CO), Houston (TX), Orange County (CA), Portland (OR), San Diego (CA), San Francisco (CA), and Washington, D.C. Our service delivery models include traditional service with

Proposal to Provide Operation of Baldwin Park Transit Service

8 dedicated service providers and services that use subcontracted service delivery providers, such as in Baltimore (MD), Columbus (OH), Concord (CA), Dallas (TX), Denver (CO), Orlando (FL), and Palm Beach (FL).

We also operate brokerage/call center contracts in Atlanta (GA), Boston (MA), Oakland (CA), Pittsburgh (PA), and San Francisco (CA), where we manage multiple local service providers to deliver high-quality paratransit service.

Microtransit Experience
As discussed further in Section 3.2.5. Relevant Experience and References, Transdev operates 20 on- demand/microtransit services throughout the U.S. Our contracts are supported by Transdev’s Business Solutions Innovation Team, which includes IT experts who assess service needs and data and configure, deploy, test, and manage microtransit and on-demand service platforms. In addition to RideCo, Transdev operates microtransit dispatching services and operations using TransLoc/DoubleMap, Spare, VIA, and client-provided technologies.

California Experience
Transdev operates over 55 contracts in California. Our
deep experience in California gives us a thorough
understanding of the current transit operating and
regulatory environments.

We have the tools and regional expertise to smoothly
transition and manage these services successfully
with valuable resources nearby through our operations
throughout California.

3.2.3 Organizational Chart
I am in awe of what would normally be a bunch of
‘talking heads’ (executives and co-founders) in most
organizations actually rolling up their sleeves and
working to do whatever it takes to get the job done.

I mean, decision makers actually making decisions
that have an immediate impact… If our customers
could see what I saw behind the scenes they would
have the utmost confidence in us! I look forward to
a very long PARTNERSHIP with Transdev.

Dallas Area Rapid Transit

3.2.3 Organizational Chart

Proposal to Provide Operation of Baldwin Park Transit Service 9 3.2.3. Organization Chart
This organization chart represents all service levels for the City.

3.2.4 Bios of Key Staff
Transdev consistently operates at or above our
contractual performance standards. For any
standards that are not being met, Transdev
immediately addresses the issues and with both
short and/or long-term solutions. Transdev has
proven to be responsive to requests pertaining
to changes in service and has assumed additional
responsibilities and services when asked with very
good performance. Based on this information, I
would support recommending Transdev services to
other agencies.

Atlanta Region Transit Link Authority

3.2.4 Bios of Key Staff

Proposal to Provide Operation of Baldwin Park Transit Service 10 3.2.4. Bios of Key Staff
Key Personnel
Transdev will provide a highly experienced and qualified management team for the Baldwin Park operation. Our team will be led by Program Manager Zack Deukmajian, who is supported by proven transit professionals, as well as Transdev’s results-oriented corporate team.

Resumes for our Key Personnel have been included in the Appendix.

Program Manager Zack Deukmajian
Program Manager Zack Deukmajian has over 23 years of management experience, including 16 years of transit operations and management experience. He has developed a strong and collaborative working relationship with his management team, employees, and the City. Zack is innovative, resourceful, and goal oriented. He has extensive leadership and performance management experience. Zack is also multilingual; he speaks English, Spanish, French, Arabic, and Armenian.

Assistant Program Manager Narcisa Montemayor Silva
Narcisa has 16 years of transit industry experience, including 14 years in management roles. She started her transit career as a Dispatcher for paratransit operations in Visalia, CA and then served as an Office Administrator for the City of Visalia’s paratransit eligibility program. Narcisa joined our company in 2011, serving as Project Manager of our Imperial Valley Transit operations for seven years. Narcisa will be responsible for ensuring safe, dependable, passenger-focused services every trip, every day.

Safety and Training Manager Juan Perez
Juan Perez will manage safety and training for the City’s services, ensuring compliance with all regulatory standards. He has over a decade of experience in the transportation industry, having served as Operator, Supervisor, and Safety Manager. . Drawing on his frontline background, Juan delivers effective training, reduces incidents, and strengthens the safety culture that supports both employees and passengers.

Maintenance Manager Benjamin Casillas
Benjamin began his transit career as a Technician and was promoted to Maintenance Manager in 2020. He will ensure exceptional maintenance for the City, extending the life of your valuable assets. Benjamin will provide direct maintenance management oversight for the City’s fleet, including all repair and cleaning activities, personnel management, safety and security oversight, asset control, parts inventory, and implementation of continuous process improvements.

Proposal to Provide Operation of Baldwin Park Transit Service 11 Regional and Corporate Support Team
While it is the responsibility of the on-site Program
Manager to deliver the commitments of our contract,
Transdev’s system of checks and balances ensures
accountability in achieving and exceeding the
expectations of our customers and clients.

Transdev has an established oversight and support
team of senior managers who will ensure the City of
Baldwin Park’s expectations are met, our procedures
are followed, and our overall performance is within the standards established by the contract, laws, and
Transdev’s internal standards.

Transdev’s corporate and regional support staff will
have regular on-site visits and virtual meetings with our local team to review key performance indicators and
challenges and receive hiring and recruiting updates.

During these meetings, Senior Vice President Rich
Rogers and his regional team will work with our local
team to determine strategies for service improvement.

Transdev will mentor our key personnel and provide them with professional development programs, including access to our Learning Management System and leadership training.

Senior Vice President Rich Rogers
Rich will ensure the local Transdev team has the resources they need to meet and exceed performance standards. He brings over 40 years of public transit experience across both public agencies and private transportation companies and uses his analytical skills to translate data into service improvements. Rich meets regularly with clients and stakeholders to ensure expectations are exceeded.

National Director of Safety Jerome Rogers
Jerome will work with Program Manager to address and resolve safety issues. With 25 years in transportation management and 15 years in safety and risk management, he provides oversight, investigations, and training while serving as the primary safety resource for the local team.

Senior National Director of Maintenance Joel Ross
Joel will assist our local managers with maintenance issues and ensure adherence and compliance with contractual, company, and regulatory requirements and standards. With more than 40 years of experience, he oversees training, environmental audits, and preventive maintenance compliance, supporting safe and proactive fleet operations.

Proposal to Provide Operation of Baldwin Park Transit Service 12 National Maintenance Manager Ed Remly
Ed will work with the Maintenance Manager to ensure preventive maintenance inspections are conducted on time and that Transdev provides quality general and major repairs to minimize road calls. He brings over 30 years of maintenance management experience overseeing large, diverse fleets and will oversee Baldwin Park’s ongoing maintenance program.

Regional Director of Human Resources Donna Diaz
Donna will bring corporate personnel initiatives to the local operation and help recruit and retain employees. She will support Baldwin Park Transit Service with hiring, payroll, benefits, and performance management, while ensuring compliance with labor regulations and assisting with employee relations.

Director of Labor Relations Javier Rodriguez
Javier will assist our local team in labor relations. He has extensive experience leading union contract negotiations and managing HR functions, fostering strong relationships with labor unions to support positive employee relations.

Learning and Development Manager Nancy Portincaso
Nancy administers our Learning Management System (LMS) program to help our employees improve their skills and advance their careers at Transdev. With over 25 years of business experience, she specializes in adult learning and aligning training programs with business needs.

Corporate Drug & Alcohol Program Manager Esther Avalos
Esther assists our local Safety Manager to ensure a drug and alcohol-free workplace.

She has more than 20 years in this field and has served as a certified trainer and a liaison to the United States Department of Transportation, the California Highway Patrol, and the Federal Transit Administration.

Senior Vice President of Business Development W.C. Pihl W.C. is a senior-level resource to Baldwin Park and Transdev’s local team and will as
sist with start-up and contract compliance. With more than 30 years in operations and bus
iness development, he works closely with clients to solve transportation challenges. He is als
o an active transit advocate through APTA and CalACT leadership roles.

Director of Business Development David Smith
As Director of Business Development, David will provide guidance, support, and resources to ensure the City of Baldwin Park’s satisfaction with our service. He brings 38 years of public transportation experience, having managed operations across multiple states and served as Regional VP of Operations, with active involvement in CTA and CalACT.

Proposal to Provide Operation of Baldwin Park Transit Service 13 Vice President of Business Technology Christopher Bryan Christopher provides technical support to evaluate and optimize system performance and our local team’s use of transit technology. Christopher supports our local teams and explores ways to enhance productivity and system effectiveness through the improved use of technologies. Previously with Trapeze Software Group, he led product development and more than 100 software implementations.

Manager of Technology Services Yves Tang
Yves helps manage software components, alongside Christopher. With more than 20 years of transit and ADA paratransit expertise, he leads the Technology Services team in implementing software, training, and customer support, while helping local teams improve efficiency and meet performance goals.

3.2.5 Relevant Experience and References
We are pleased with the level of commitment
that Transdev has provided to the City and our
passengers that rely on the system. We are happy
to recommend Transdev based on their expertise,
responsiveness, and dedication to providing safe
and reliable public transportation.

City of DeKalb, Illinois

3.2.5 Relevant Experience and References

Proposal to Provide Operation of Baldwin Park Transit Service 14 3.2.5. Relevant Experience and References
Below are references for other municipal clients for whom we have provided similar services. Our full list of clients is available upon request.

City of Alhambra, CA
Since 2019, we have provided fixed route and paratransit services for the City of Alhambra with our team of 19 employees operating and maintaining a fleet of 17 vehicles. Through our valued partnership, we have reached many goals with the City operating the ACT and Senior Ride transit services. For example, Transdev was able to improve on time performance through our runcutting expertise.

City of Alhambra
Type of Service Fixed Route, Paratransit
Client Address 111 S First Street, Alhambra, CA 91801
Size of Service Area 7.63 sq miles
Dates of Service 2019 to Present
Annual Revenue Hours 32,124
Number of Vehicles 17
Annual Ridership 285,878
Contract Amount $2.5M
Client Contact Martin Ray, Director of Public Works & Utilities 626.570.6265 | [email protected]
City of Arcadia, CA
Transdev has partnered with the City of Arcadia to provide fixed route and paratransit services since 2017. Our team uses Passio to monitor the 20,000+ annual fixed route trips provided, and CTS software to schedule and monitor the 19,000+ paratransit trips provided for the community each year.

City of Arcadia
Type of Service Fixed Route, Paratransit
Client Address 240 West Huntington Drive, Arcadia, CA 91007 Size of Service Area 11.1 sq miles
Dates of Service 2017 to Present
Annual Revenue Hours 26,733
Number of Vehicles 18

Proposal to Provide Operation of Baldwin Park Transit Service 15 City of Arcadia
Annual Ridership 50,191
Contract Amount $2.05M
Client Contact Linda Hui, Transportation Services Manager 626.574.6265 | [email protected]
City of Moorpark, CA
In 2022, Transdev began partnering with the City of Moorpark to implement MCT On Demand, a microtransit pilot program. MCT On Demand provides safe, efficient, and flexible transit services in ADA-compliant vehicles for passengers. Scheduling rides is easy through the app, online, or by phone. The pilot program has seen such success that the operation is now a permanent transit service offered to the community. We transport nearly 100 passengers daily and ridership continues to increase.

City of Moorpark
Type of Service Fixed Route, Microtransit
Client Address 323 Science Drive, Moorpark, CA 93021
Size of Service Area 12.8 sq miles
Dates of Service 2022 to Present
Annual Revenue Hours 8,197
Number of Vehicles 3
Annual Ridership 30,419
Contract Amount $780K
Client Contact Michelle Woomer, Senior Management Analyst 805.517.6233 | [email protected]
City of Pasadena, CA
Transdev has been providing both fixed route and demand response services for the City of Pasadena for more than 20 years. Our 90 employees operate and maintain 36 City-owned vehicles. We provide over 1 million trips per year for this vibrant community. The client has recognized Transdev for our strong operating performance and commitment to cultivating an inclusive and diverse culture. We have also helped the City incorporate new technologies into their services, including scheduling software.

City of Pasadena
Type of Service Fixed Route, Paratransit
Client Address 303 North Allen Avenue, Pasadena, CA 91106

Proposal to Provide Operation of Baldwin Park Transit Service 16 City of Pasadena
Size of Service Area 23.1 sq miles
Dates of Service 2001 to Present
Annual Revenue Hours 125,450
Number of Vehicles 36
Annual Ridership 1.5 million
Contract Amount $11M
Client Contact Valerie Gibson, Transit Manager
626.744.6267 | [email protected]
Cities of Avondale, Goodyear, and Peoria, AZ
The Maricopa Association of Governments in Arizona sought a microtransit solution to address demand efficiently. The WeRide microtransit pilot initially served the City of Avondale. With the pilot’s success and increasing demand, the Association implemented the WeRide service in 2022.

Transdev worked with RideCo to identify strategic pick-up and drop-off points as part of the service design. The strategic locations within each zone ensure that passengers walk no more than 10 minutes to get to their ride and facilitate seamless integration into the Valley Metro fixed route system.

In addition to Avondale, WeRide now also serves the Cities of Goodyear and Peoria. Our goal has been to meet 100 trips per day in each city, and we continue to exceed it — for example, we average 385 daily trips in Avondale and 200 daily trips in Goodyear. We staff Service Ambassadors who regularly engage with the community, provide outreach and support for WeRide services, and ensure we meet the passengers’ evolving needs with a 97% OTP and 4.5 Customer Satisfaction rating.

City of Avondale
Type of Service Microtransit
Client Address 395 E. Lower Buckeye, Avondale, AZ 85323 Size of Service Area 3 Zones: Avondale- 28 sq miles; Goodyear- 29 sq miles; Peoria- 16 sq miles
Dates of Service 2022 to Present
Annual Revenue Hours 70,200
Number of Vehicles 32
Annual Ridership 163K
Contract Amount $6.2M
Client Contact Matthew Dudley, Transit Manager
623.333.6233 | [email protected]

Proposal to Provide Operation of Baldwin Park Transit Service 17 Transdev Microtransit Client Locations
Our U.S. microtransit operations include app-based demand-response microtransit service for the following locations:

Client and Microtransit Service Location Technology
City of Avondale - WeRide Avondale, AZ
City of Goodyear - WeRide Goodyear, AZ
City of Montgomery - The M: Microtransit Montgomery, AL City of Peoria – WeRide Peoria, AZ
City of Plymouth Plymouth, MN Spare
Delaware Transit Corporation Wilmington, DE Via
Eastern Contra Costa Transit Authority - Tri MyRide Antioch, CA Via Gwinnet County Transit - Ride Gwinnett Atlanta, GA
Napa Valley Transportation Agency Community Shuttle Napa, CA TapRide Nassau Inter-County Express - NICE Mini Nassau County, NY Spare Riverside Transit Agency - Go Micro Riverside, CA
Omnitrans San Bernadino, CA
Orange County Transportation Authority - OC Flex Orange, CA River Parishes Transit Authority River Parishes, LA Cityway San Mateo County Transit - Ride Plus East Palo Alto, CA SouthWest Transit Eden Prairie, MN Spare
Transit Joint Powers Authority for Merced County Merced, CA Tulare County Regional Transit Agency Tulare, CA Via

3.2.6 Project Management Plan
For BCAG and BLine, Transdev has been a vital and
reliable partner in delivery of services to the people
of Butte County. There is no question they care
about what they do and are ready and willing to
provide service above and beyond as required.

Butte Regional Transit (BRT- BLine)

3.2.6 Project Management Plan

Proposal to Provide Operation of Baldwin Park Transit Service 18 3.2.6. Project Management Plan
Daily Operations Cycle
Our daily operations cycle, described in
the following sections, details each
major step of our daily service delivery
approach for fixed route, microtransit,
and Dial-A-Ride operations, including
the primary personnel responsible for
its success and their associated
responsibilities.

Service Preparation
Our daily operations cycle begins
with extensive preparation one to
two weeks before service to ensure
adequate staff coverage and the
availability of a clean, reliable fleet.

The management team reviews
scheduled vacation time and
employees out on leave to anticipate
coverage needs. This effort also
includes maintaining an accurate
employee roster, adding new staff, and
removing employees who have been
terminated or resigned. With this
information, they can examine the next two weeks’ schedule and address any staffing shortages or run cut needs.

They ensure coverage for all routes and assign Operators to vehicles and routes, as well as prepare all paperwork and/or devices for the Operators’ use during service.

Operator Check-In
Operators check-in each day at the facility and a Dispatcher is on-site to conduct a fitness-for-duty check. A fitness-for-duty check ensures our Operators are ready to provide safe, professional service for our passengers. This check ensures they are well rested, not under the influence of drugs or alcohol, do not display any symptoms of illness, and are in possession of all requisite licensing and certifications. Operators who are deemed unfit for duty are sent home. Operators suspected of being under the influence will be subjected to a drug and alcohol test.

During check-in, our Dispatch team also ensures each Operator meets our appearance standards, including wearing an approved uniform. If the Operator is not in the appropriate uniform, if the uniform needs repair or washing, or if the Operator falls short of hygiene standards, they are sent home.

Pre-Trip Inspection
Pre-trip inspections are a critical component of our safety approach. Pre-trip inspections enable our Operators to identify vehicle safety issues before beginning service delivery. This approach minimizes the potential for accidents Service
Preparation
Operator Check-in
Pre-Trip
Inspection
Route Initiation
and Operation
Dispatch
Monitoring
Road Supervision
Return to Yard
Post-trip
Inspection
Service Evaluation
Ongoing
Maintenance
Coordination

Proposal to Provide Operation of Baldwin Park Transit Service 19 or in-service vehicle failures, which keeps our passengers and employees safe – our highest priority. Early identification of mechanical issues also reduces costly repairs associated with unscheduled maintenance.

Once Operators check in, they walk to the yard and retrieve their assigned vehicle to perform a pre-trip inspection.

The Operator follows a thorough checklist during the inspection which covers key areas on the vehicle interior and exterior. The Operator completes the inspection form, including their name, the vehicle number, date, odometer reading, and other relevant information. The Operator then records any deficiencies discovered during the inspection, including notes regarding what was heard or seen.

The pre-trip inspection typically includes a visual inspection of the vehicle, including identifying obvious defects, confirming interior and exterior cleanliness, checking the engine compartment for leaks, and assessing tire tread depth. The Operator also performs the following steps: Start the vehicle, listening for unusual noises; Check the dash lights and gauges; Check headlights, turn signals, four-way flashers, and head sign; Operate the front and rear doors; Check the passenger buzzer and stairwell lighting; Exit vehicle and check exterior lighting; Check the braking system; Check the climate control system; Cycle the wheelchair lift; no vehicle is allowed into service without a functioning wheelchair lift; and Confirm operability of all relevant functions of technology systems. The inspection checkpoints follow the order of the Operator’s progression around the vehicle, which reduces the potential for injury and increases efficiency.

For any defects discovered on pre- or post-trip inspections or during service, our team completes and submits a work order form to Maintenance in a timely manner. If the Operator discovers a safety defect, they must immediately contact a manager or supervisor. A manager or supervisor assigns a new vehicle to the Operator and contact Maintenance to coordinate further inspection and repair. If a safety defect is found, the vehicle is “locked out” and unavailable until the repair can be made. The Operator then performs a pre-trip inspection on the newly assigned vehicle. If no defect is found, the Operator proceeds from the yard onto their assigned route.

Daily vehicle inspection reports and any work orders are submitted to the Maintenance Department at the end of each operating day.

Route Initiation and Operation
Operators are the face of our service and key to its successful operation. We continually reinforce to our Operator trainees that our role as a company is to provide safe, courteous, and efficient transportation for each passenger we carry. Following the pre-trip inspection, the Operator signs into the tablet on their vehicle and then calls in to a Dispatcher to indicate that they are ready to depart the yard. They then review their manifest and head to their first destination. The Dispatch team uses our technology tools to monitor the timeliness of each vehicle’s departure.

Once they depart the yard, the Operators proceed to their first stop. Operators come to a complete stop, open the doors, collect fares, and assist passengers on board as needed. They are responsible for the safe loading of wheelchairs and mobility devices, strollers, and bicycles. Passengers who use wheelchairs and mobility devices are assisted with boarding. Operators use the on-board tablet or radio to contact Dispatch if delays or other service issues arise.

To help to reduce time delays and ensure passenger safety, we train Operators and Road Supervisors in safe and expeditious boarding, securement, and alighting of passengers who use wheelchairs or other mobility devices.

Proposal to Provide Operation of Baldwin Park Transit Service 20 Transdev achieves continual improvement of Operator performance with thorough training programs, honest feedback, and employee accountability. We consider it extremely important to spend more time with an employee who is facing challenges delivering outstanding performance. Performance concerns that may trigger retraining or discipline include attendance, passenger complaints, routing and navigation, or safety concerns.

Dispatch Monitoring
Transdev’s Dispatch team sets the tone for on-route timeliness. They make informed decisions based on ever- changing conditions, anticipate potential challenges, and respond accordingly. Their primary responsibility is to ensure vehicles maintain on-time performance through responsive service monitoring.

The Dispatch team uses all available communications systems and technologies, as well as geographical knowledge of the service area, in their daily duties. Throughout the service day, the Dispatchers also: Monitor schedule adherence to maintain on-time performance; Coordinate response to in-service issues, including accidents and incidents, vehicle breakdowns, traffic delays, detours, relays, and strategic spare assignments; Communicate with Operators on the road to assess and resolve service challenges; Provide continuous monitoring and controlling of assigned radio frequencies; Ensure all voice radio communications pertain to service and adhere to all relevant FCC rules and regulations; Use RideCo for DAR and Microtransit to reschedule trips and optimize route slack from no- shows or late cancellations; and Contact emergency services if necessary.

Dispatch also plays a key role in keeping service moving when the unexpected occurs, including vehicle breakdowns, accidents, and incidents. In the event of a disabled vehicle, our dispatch team reports the situation and all relevant information to the Maintenance Department so that response may be coordinated.

Service Supervision
Our management team monitors Operator performance, including on-time pull-out and pre- and post-trip inspections and respond to service issues such as delays and accidents/incidents. Road observations are conducted to promote positive customer service and monitor compliance with Transdev, state, and federal laws for safe vehicle operation. Our service supervision follows Transdev and City requirements to promote successful operations, safety, and passenger satisfaction.

Our team assesses Operator and service support needs through periodic meetings and continuous communication during the service day. Through their oversight of the service, our management and supervisory team identify specific problems and report or correct them as appropriate. Key areas of oversight while Operators are in service include:
• Contractual and Regulatory Compliance: Road observation ensures Operators follow all City, Transdev ,
loc
al, state, and federal laws for safe vehicle operation. Our Supervisors are fully trained in all aspects of the City
’s services, including rules and regulations, routes, schedules, emergency procedures, safety, ADA requirements, reporting protocols, and other requirements. • Custom
er Service: Our Supervisors ensure that Operators follow Transdev policies for safe, reliable servi
ce by observing customer service quality through ride-a-longs and road observation s. • Em
ergencies: Our Supervisors are trained and equipped to respond to emergencies, assist Operators wh
ere necessary, and ensure on-time and safe performance. They provide on-going feedback to man
agement and City staff regarding ideas for service improvements.

Proposal to Provide Operation of Baldwin Park Transit Service 21 • Safety Issues: If an accident/incident occurs, a Supervisor investigates, photographs, and includes thei r report on the accident to the
Safety Manager. The Supervisors also monitor feedback from DriveCam to ensure Operators are developing safe driving habits and not performing any unsafe acts such as cell phone use, which is strictly forbidden during operation.

Return to Yard and Post-Trip Inspection
After arrival at the last stop on the route/schedule, the Operator proceeds back to the yard. Once they arrive, Operators are required to complete a post-trip inspection. As with the pre-trip inspection, the Operator checks the vehicle interior and exterior, using the post-trip inspection checklist. While in route, Operators are aware and take note of any changes in the vehicle’s performance and note any problems on the post-trip inspection. The Supervisor also oversees pull-in and perform pull-in inspections at random to check on Operators in their work environment.

Operators then log out of the tablet and return the keys, the inspection report, and other materials used in service to the appropriate location or personnel.

At this point, the operations cycle is complete, and the team begins preparation for the following service day.

Recruiting and Hiring Operators
Transdev invests heavily in our employees and works diligently to develop them as individuals. We promote fair hiring practices as we implement new strategies to attract and retain the best employees. Our regional Human Resources and local management teams adhere to all state and federal employment laws, and our Affirmative Action/Equal Employment Opportunity Plan forms the foundation of our hiring practices and employment policies. We designed our hiring process to identify suitable candidates who possess a positive attitude and are trainable. Our Operator training program provides the tools for new Operators to develop meaningful and rewarding careers and provide valuable services to the community.

Transdev’s Creative Recruitment Processes to Attract New Operators To combat the impact of national demand for Operators and a competitive hiring environment, Transdev has implemented new, creative recruitment methods. We identified innovative methods to attract the younger generation of transit professionals, and we are using the following strategies at operating locations throughout the U.S. to maximize mobile technology and attract as many applicants as possible. Transdev also targets our recruitment efforts to each specific community where we operate service.

Our recruitment strategies may include the following: Targeting users of the popular WAZE app; Geofencing to cast a wide net in a specific geographic boundary; Creating geographically targeted Google and Facebook ads; Implementing Text Apply, a straightforward process that allows candidates to apply for jobs on their smartphones; and Leveraging algorithms specific to our target market to promote open positions on Internet radio, including iHeart Radio, Pandora, and Spotify.

Transdev continues to recruit through job posting websites, including www.Indeed.com. We use Indeed Easy Apply to simplify the application process for candidates using Indeed’s resume database. Candidates may click a button to apply and bypass our login registration. Their resume information is imported, and candidates fill out any incomplete fields in our hiring software, JobVite.

Proposal to Provide Operation of Baldwin Park Transit Service 22 Traditional Recruiting Practices
While mobile and online recruiting are efficient, we still emphasize local recruiting, outreach, word-of-mouth, promoting from within, and print advertising. This includes: Local Recruiting; On-Vehicle Recruiting; Employee Referrals; Veterans Outreach; Job Fairs; Developing Talent; Apprenticeship Programs; Published Advertising; Shaker Recruitment Agency; Facility Advertising; and Flyers.

Transdev hires employees who exhibit customer sensitivity, a positive attitude, and a commitment to safety. They must display integrity, be safety conscious, and understand that seniors and individuals with disabilities have unique needs.

Successful Hiring and Retention Strategy – Regional Recruiters Transdev has Regional Recruiters on staff to assist our locations with successful hiring and retention in today’s competitive labor market. Having these dedicated recruiters with comprehensive training in identifying qualified candidates and increasing the success rate of recruiting campaigns has been invaluable across our operations.

These Recruiters focus on building strong relationships with our location personnel to assist in defining and implementing targeted recruiting strategies. Depending on the strategy identified, they may: Maximize job board postings and other hiring advertisements across a variety of mediums; Analyze candidate metrics and progression through the hiring process; Work with locations to ensure candidates are being screened in a timely manner; Provide Applicant Tracking System training and ongoing support to the team; Assist with making the workplace more attractive to potential candidates; and Serve as Talent Advisors. Our Regional Recruiters also report weekly, monthly, and quarterly analytics as well as recruiting and hiring KPIs to our local management teams. They are in frequent contact with our local teams either in-person or virtually as needed to provide updates and manage recruiting campaigns.

Regional Recruiters give Transdev a major advantage in ensuring our operations are either fully staffed or have a well-defined action plan to get there.

Defining Hiring Requirements
We begin the employment selection process by defining the hiring requirements for employees. Our minimum standards for Operators are as follows.
• Must be able to read, write, and communicate effectively in English • Must be at least 21 years of age and have a driving record of at least three years • Must have a high school diploma or GED
• Must have a current driver’s license of the class required for the operation of the vehicle they are assigned to drive and must possess any other applicable licenses, permits, and endorsements required by federal, state, and local regulations
• Must possess a current DMV Medical Examiners Certificate or be able to pass a DOT physical • Must have no homicide, manslaughter, or assault convictions associated with operations of a motor vehicle • Must have no moving violations within the past 36 months, including but not limited to failure to stop at the
sce
ne of an accident, driving with a revoked license, possession of opened alcoholic containe rs, or attempting to e
lude an officer

Proposal to Provide Operation of Baldwin Park Transit Service 23 • Must be able to pass a DOT pre-employment drug screening that complies with United States Departm ent of Tran
sportation standards
• Must pass a criminal background check – an applicant will not be denied employment solely on the grou nds of a co
nviction for a criminal offense. Transdev will consider the type of offense, the date, and the relevance of the cr
iminal conviction in the employment decision. The Regional Director of Human Resources will review any background check that shows a conviction before we hire the applicant.

Our Seven-Step Screening Process
Transdev uses the following seven-step screening and hiring process for Operators.

Step 1. Written Application - We require all applicants to complete a written or online application detailing previous employment experience and education. Transdev checks all applications for completeness and accuracy and reviews work history and minimum requirements.

Step 2. In-Person Interviewing - In-person interviews help us confirm objective employment information. Transdev asks questions to test the applicant’s ability to comprehend and speak English and determine if an applicant can reason through instructions and construct a proper response. We use behavior-based interviewing techniques to ensure the applicant fits the position well.

Step 3. Drug and Alcohol Testing - Transdev complies with all U.S Department of Transportation regulations regarding drug and alcohol testing.

Step 4. Criminal Background Check - We hire a third-party firm to conduct criminal background checks, including federal and state records. The checks are intended to capture any information about prior felony convictions and whether the candidate is a wanted felon.

Step 5. Driving Record Check - Transdev conducts a Department of Motor Vehicles (DMV) driving record check prior to hiring. We regularly review the DMV driving record to ensure each Operator’s license complies with our requirements. Our insurance carrier also conducts an annual review of our Operators’ DMV records.

Step 6. Reference Check - Transdev verifies previous employment. We check information and contact references.

Step 7. Skills Testing /Training - Training is the final part of the hiring process, and trainees are conditional employees until they graduate from training. Trainees must demonstrate their ability to comprehend training material and verbalize and write their responses to specific questions and problems. Training also verifies an employee’s proficiency in English. During training, Operators must be able to demonstrate:
• Ability to speak and comprehend English
• Ability to safely operate a City vehicle on time
• A high level of customer care and service
• Proficiency in all materials presented in training
• Mastery of the defensive driving program
• Knowledge of the service area, routing, street numbering system, map reading, major trip generato r
loc
ations, etc.
• Kno
wledge of and ability to comply with all applicable DOT safety regulations • Understanding of accident and incident procedures and reports

Proposal to Provide Operation of Baldwin Park Transit Service 24 • Knowledge of proper fares and collection procedures • Proper use and procedures related to on-board communication equipment • Safe
operation of the vehicles, including bus maneuvers, familiarization, and pre-trip inspections • Security awareness
• Pass
enger sensitivity and assistance, lift procedures, and loading/ securing mobility devices Ongoing Background Checks
After hiring a safety-sensitive employee, we use a nationwide shared database called WebRisk to monitor compliance with our employment requirements. All safety-sensitive employees across the country are in this database, along with every type of permit with an expiration date. For each employee, this database tracks vital permits and licenses such as commercial Operator’s license dates, DOT physical dates, dates for the Operator’s annual road evaluation, annual motor vehicle records checks, and more.

When an employee’s permits, licenses, or evaluations approach an expiration date, an autogenerated email alert is sent to their Supervisor per the following schedule: Sixty days before any expiration of any permit, license, or evaluation, an automatic alert is sent via email to the Safety and Training Manager; Thirty days prior to expiration and within five days of expiration, an alert is sent to the Safety and Training Manager and the General/Program Manager.

Bilingual Preference
Transdev actively recruits and gives hiring preferences to individuals fluent in English and Spanish for passenger- facing positions, especially Operators and Dispatchers. Open positions are advertised in English and Spanish to assist in recruitment.

Safety and Training
Safety Program
At Transdev, safety is at the heart of everything we do. Our safety program has four pillars : Training, Reinforcement, Recognition, and Improvement.

Our Safety Policies and Procedures Manual provides the foundation of our safety program. We work diligently to create a safety culture by investing significant resources in training, employee development, and incentive programs, adhering to annual safety audit schedules, and complying with requirements and updates regulated by the FTA and FMCSA, along with ADA requirements for our passengers.

Maintaining a Safety Presence
Fostering a safe environment requires vigilance and attention, 365 days a year, 24 hours a day. From the beginning, we have prioritized safety and adopted the mindset that it is a continual process of training, reminding, and following up multiple times a day in numerous ways. Our commitment to building a solid safety presence in every facility and among every group of Transdev employees sets us apart in the industry. We emphasize safety for our employees in the following three ways:

1. Facility-
and Policy-focused Safety – Safety begins on the first day of the job and is a constant thread ru
nning through training, communication, and employment policies.

Proposal to Provide Operation of Baldwin Park Transit Service 25 2. Safety Incentive Prog rams – We have developed several programs that reward employees for safe be
havior.

3. Safety T
echnology Solutions – Transdev’s safety technology solutions leverage onboard systems, real-time dat
a integration and alerts, and user-friendly dashboards to protect passengers, Operators, your fleet an d eq
uipment, and other travelers with whom we share our streets.

Facility and Policy Focused Safety
Safety Reminders
We keep visible safety reminders throughout all Transdev facilities, using every opportunity to underscore the importance of safety to our employees. Our initiatives include:

Messaging - We spread the message of safety verbally and in writing, across various mediums such as Dispatcher safety announcements, printed safety messages on floor mats, posters, flyers, and notices, bulletin boards, and a cloud-based digital messaging system.

Visuals - Our visual reminders of safety are easy to spot and include photographs, accident trend maps, safety slogans, and Perfect Safety Day counters.

Physical Reminders and Policies - We keep our spaces safe by incorporating highly visible stripes and safety chains for potentially unsafe areas, requiring PPE when applicable, using safety cones to mark off danger areas, and prohibiting the use of personal electronic devices. Transdev has a zero-tolerance policy for employees using cell phones while driving.

Safety Meetings
We hold regular, mandatory safety meetings to discuss concerns and address specific issues. Our short, focused safety meetings are helpful for explaining new safety initiatives and fostering safety discussions.

Mirror Check Stations
There are as many as 12 blind spots on a bus, and the best way to eliminate them is to adjust the vehicle’s mirrors correctly. We have mirror check stations in every Transdev facility, making it easy for Operators to check their mirrors daily. They use set reference points to line up their mirrors correctly before pulling out.

Identification of Hot Spots
Operators must know the danger spots to be prepared to slow down and react to them safely. We use Lytx DriveCam data to produce digital hot spot maps that identify road hazards, construction, low canopies, and intersections that are the most dangerous. We post photos of these areas to help Operators prepare for them and reduce accidents.

Transdev also uses Lytx DriveCam data to show problem-driving trends and teach Operators to change their actions, such as following too closely or hitting construction barrels.

Safety Incentive Programs
Transdev takes a creative approach to improving safety and looks for inventive methods to keep employees engaged and focused on safety. We have created several safety incentive programs to increase awareness and decrease unsafe behaviors.

Proposal to Provide Operation of Baldwin Park Transit Service 26 The Perfect Safety Day Initiative - Transdev’s Perfect Safety Day Initiative builds on daily achievements and promotes shared ownership of safety. A Perfect Safety Day is defined as: Zero preventable motor vehicle accidents; Zero passenger/pedestrian injuries requiring hospital transport; and Zero OSHA-recordable employee injuries.

Our Safety and Training Manager engages employees to actively contribute to these goals, tracked on scorecards at each location. The Perfect Safety Day program fosters a mindset that every day is a fresh start and every action an opportunity to improve, with successes recognized and celebrated.

Years of Safe Driving Program - Transdev created the Years of Safe Driving recognition program to honor Operators who have a full year without an accident or injury. For every year of driving without a preventable safety incident, Operators receive a pin and an accompanying certificate, and they are honored at quarterly safety meetings or semi-annual team meetings. The program shows appreciation for our Operators, celebrates their commitment to safety, and supports our Perfect Safety Day Initiative.

Safety Blitz Program – 24 Hours Devoted to Safety - Our regional and corporate safety managers developed the Safety Blitz program to address safety-related trends and challenges in underperforming locations. The Safety Blitz is a 24-hour, all-out safety onslaught. From the first trip out of the yard to the last, local, regional, and corporate safety team members coach, encourage, and motivate Operators to focus on safety. We theme our Safety Blitzes, such as “Stop in the Name of SAFETY”. This makes it fun for employees and reminds them of their role in keeping the roads safe. Locations serve food, play games, and offer prizes. Safety Blitzes are high energy. They get employees talking to one another, foster a sense of competitiveness, and most importantly, they work. We track performance pre- and post-Blitz, and safety improves following Blitzes.

Safety Basics
In addition to our monthly safety meetings and safety blitzes, we provide safety messaging and posters to all locations each month. Topics are specific and relevant to the current month. Examples include improving pedestrian safety during the holidays, keeping two hands on the wheel, and maintaining a safe following distance. 300:29:1 - American engineer William Heinrich created the 300:29:1 theory to demonstrate the relationship between unsafe behavior patterns, like backing without looking, and accidents.

Developed in 1931, this principle focuses on eliminating minor unsafe acts to prevent small accidents that could lead to major accidents. We educate employees to focus on every action because even trivial acts can accumulate and cause an accident. Transdev teaches our employees to identify the smallest unsafe acts, such as occasionally following too close, using signals a moment too late, and taking a turn too quickly. Our employees identify these acts and correct them to prevent accidents.

Zero Tolerance Policy – Cell Phones and Other Electronic Devices - Transdev prohibits cell phones and other communication devices, such as Nextel devices, iPads, electronic tablets, pagers, and text messaging devices, with or without hands-free capability when operating a company or client vehicle. Failure to comply with this policy is cause for discipline up to and including termination of employment.

Safety Technology Solutions
Lytx DriveCam
Transdev installs Lytx DriveCam onboard surveillance and eco-driving systems in all dedicated fleet vehicles and non-revenue vehicles we manage. These interior and

Proposal to Provide Operation of Baldwin Park Transit Service 27 exterior view dashboard cameras record continual video and save recordings to the cloud to eliminate the risk of loss of footage. They also include artificial intelligence that analyzes data. The system supports accident investigations, and detects risks on the road in real time. This environmentally sound solution provides cost savings, creates a smoother ride, and improves the passenger experience.Lytx DriveCam data analysis scores events based on a risk index to identify and prioritize unsafe driving behaviors that are most likely to result in serious crashes. It also identifies Operators in need of coaching and retraining.

Lytx DriveCam Features
• 4G video event
• 100 hours of continuous recording, remote access to video, ability to view live feeds, and Multiple browsing speeds • Tracks Operator behavior and miles per gallon
• Provides clearer view from dashboard
• Identifies over 60 root-cause behaviors
• Triggers videos when Operators exceed posted speeds, perform rolling stops, and change lanes • Automatically batches coaching clips for individual Operators • Identifies top five Operators and behaviors and performance trends • Reports on individual behaviors
• Creates audible alerts for speeding, lane departures, and to improve following distance Lytx DriveCam Data
Transdev uses video clips and performance data to build comprehensive Operator profiles and review this information with Operators to improve their driving. We decrease the frequency and severity of collisions and related injuries by modifying inconsistent driving behavior and highlighting bad habits. Recordings provide unbiased evidence to determine fault and expose fraudulent insurance claims, reducing claims and litigation costs.

Q-Time Report
Transdev’s Q-Time Report was created to analyze the Operator vehicle inspection process. The report combines the ADP eTime system punch data with Geotab AVL data to provide insight into pre-trip and post-trip Operator processes. Data from Q-Time reports allows us to increase efficiency by streamlining steps within the process while ensuring consistency and quality.

Transdev operations facilities are geofenced in the Geotab system to record when vehicles enter and leave.

Operators also record the beginning and end of their pre-trip and post-trip inspections. When combined with punches from the timekeeping system, Transdev’s management teams can better understand what is happening before pullout and after Operators return to the yard. Managers can call up data points for an individual Operator on a specific day or observe averages across multiple months. We use the data to support our Lean processes and continuous improvements. Regional management analyzes operational and employee performance data to determine what projects and tasks should be addressed to eliminate waste and return value.

Geotab Pro Plus
Transdev is pleased to bring the highest level of Geotab technology available to the City fleet for advanced AVL and monitoring capabilities. Geotab is an industry leader in fleet telematics devices, with over 1.3 million devices in operation and 3 billion data points collected daily. This rugged device is highly reliable, cost-effective, and highly versatile. Geotab is much more than Automatic Vehicle Location (AVL) technology. It offers advanced GPS technology, g-force monitoring, engine health, and battery charge levels. All Geotab reports offer real-time notifications, and Transdev uses the data to power our Lean initiatives and Q-Time reporting capabilities.

Proposal to Provide Operation of Baldwin Park Transit Service 28 Key Benefits and Features
Geotab’s GPS vehicle tracking and telematics start recording as soon as the vehicle is in motion, even if the vehicle is parked indoors or underground. Because of its speed, accuracy, and cost-effectiveness, we can use this device to do: See real-time vehicle positions with a five-second refresh rate; Support dispatch systems; Drive mobile applications and websites for passengers; Provide alerts on electric bus battery charge levels; Communicate diagnostic information; and Create custom reports.

Integration and Customization
Transdev is increasing our integrations between Geotab and Lytx DriveCam and has completed three successful integrations.
• Single Sign On: Operators can access the Lytx webs
ite
through Geotab – no need to
switch systems or remember
mu
ltiple passwords.
• L
ytx Video Browsing: In Geotab, screenshots or live video from th
e care may be viewed at any point during an
Oper
ator’s day.
• Automatic Drive Event Assignment: Lytx pulls the Operator to vehicle assignment from Geotab and aut
omatically assigns the Operator to any events created from that vehicle. This can save hours per day as an
employee would typically have to assign each event to an Operator manually.

WebRisk Safety Technology and Trend Analysis
Transdev uses a nationwide shared database called WebRisk, which includes all safety-sensitive employees nationwide, along with every type of license and permit with an expiration date, including commercial Operator’s license dates, DOT physical dates, dates for the Operator’s annual road evaluation, annual motor vehicle records checks, and more. WebRisk also allows all our locations to record all accident and injury data following prescribed procedures.

Embark Safety – Pu ll Notice Enrollment
Transdev uses Embark Safety to pull MVRs annually and monitor our Operators’ driving records. We also use Embark Safety’s continuous Operator monitoring software to provide automated alerts on violations, including speeding, suspensions, and DUIs. This ensures we always provide safe, qualified Operators for the City.

Power BI
Transdev uses Microsoft’s Power BI to analyze data captured through WebRisk. It creates actionable dashboards so each location can see its performance versus its peers. Power BI also provides a monthly report for managers to identify Operators who have repeated accident issues, monitor claims status, and identify and evaluate risks. Risk management software is a powerful tool for understanding system safety trends and employee progress. Power BI creates visual data analytics to share critical information about accidents and incidents, including location, time of day, day of week, employee identification, seniority of the employee, the root cause of the accident, the number of safety incidents the employee has been involved in, etc. Power BI dashboards help us identify trends and develop action plans to prevent future incidents. Through Power BI, we track our overall safety performance and drill down to capture detailed information regarding each accident or incident.

Proposal to Provide Operation of Baldwin Park Transit Service 29 Employee Training
At Transdev, we focus on quality, thorough training to
provide: Safe driving and professional service
performance; High passenger satisfaction; and Happy,
engaged employees – leading to higher rates of
employee retention. Through our proprietary
Professional Operator Development Program (PODP), we instill a culture of safety, customer care, and operational performance; encourage employee development and professionalism; and ensure regulatory compliance.

Operator Training
We recently revamped our training program, and the new program includes more one-on-one behind-the-wheel training and cadetting and more frequent Operator evaluations, including every 30-, 60-, and 90-days following hiring.

The following table describes the training we provide.

Training Program and Description Details
Professional Operator Development Program (PODP)
– teaches Operators the ess ential skills they need to do their jobs.

Classroom, behind-the-wheel, and cadet training
Defensive driving course
Emergency procedures
Customer care and sensitivity
Customer Service Training – teaches frontline
employees about perceived quality from the customers’
point of view.

Addresses the importance of understanding and
responding to passengers’ needs
Standardized OSHA Training – for Operations and
Maintenance Employees
Classroom training, including process guide, checklists, and action planning sheets
Training for Behind the Wheel Trainers – teaches
Safety and Training Managers, BTW Trainers, and Road
Supervisors how to teach safe driving behaviors on a
skills course
Classroom training
Driving demonstrations
Skills training
Testing
Training for Cadetting Trainers – trains veteran
Operators to mentor trainees one-on-one while cadetting in revenue service.

Classroom and BTW precision driving training course,
including fare collection, communication equipment, map reading, and local policies
Accident Responder Training – teaches Road
Supervisors and Safety and Training Managers to
appropriately respond to accidents, including accurate
documentation.

Classroom and field training
Certification is obtained and tracked for renewal.

We provide many types of training to Operators, including the following:
• New Hire Training includes classroom, closed-course driving, and road training. New trainees without prior exp
erience spend 83 hours in training, including 33 hours of classroom training, 40 hours of behind-the-wheel training, 10 hours of cadet training, and a two-hour evaluation. • Monthly Refresher Training – Eac
h year, every Operator receives 12 hours of refresher training during mont
hly safety meetings. Meetings focus on behavior-related topics, preventing unsafe behaviors, customer servi
ce, and passenger awareness and sensitivity.
1:1 All Operators participate in one-
on-one behind-the-wheel training
and cadetting with an instructor

Proposal to Provide Operation of Baldwin Park Transit Service 30 • Remedial Training – Triggers for remedial training include, but are not limited to, accidents, excessive customer complaints, or being o
ff work for extended periods.
• Evalu
ations – Transdev evaluates every Operator and staff member who operates a revenue vehicle an
nually. During the ride-along, we monitor driving ability, passenger interactions, and mobility device securement. Our evaluations include a list of over 50 items to measure. New Operators receive evaluation s ever
y 30, 60, and 90 days, then annually or more often according to City requirements. • Credential Reviews – We conduct license, background, and medical certification checks following the reg
ulations of appropriate governing bodies and the City’s requirements.

Professional Operator Development Program (PODP)
PODP is a powerful curriculum and behavioral approach that teaches Operators the skills to do their jobs at the highest level of safety and competence. This program is unique to Transdev and stands out in the industry for its comprehensive, learner-centric approach and emphasis on responding appropriately to various scenarios. Every operating environment is unique, and we customize the PODP to meet our clients’ training requirements. We can add additional training modules, such as electric vehicles or child seat use.

Detailed Operator Classroom Training
Operators begin their training in a classroom setting with our TSI-certified Transdev trainer. This interactive setting allows Trainees to learn about the company and the City’s expectations, interact with fellow Trainees and Trainers in small groups, and get hands-on experience with various equipment and tools used in daily operations. Each Trainee receives their own workbook and training manual, doubling as a reference guide. Our classroom training is based on adult learning principles and includes:
• Introduction to the Vehicle – Trainees learn about the equipment they will be driving and receive an overview of the significant systems, including steering, electrical, air, brakes, power train, lift or ramp ,
mob
ility device securement equipment, and communication equipment. • Vehicle Dynamics – Trainees learn how kinetic energy, inertia, centrifugal force, gravity, and friction act on a vehicle in motion an
d how to control the vehicle in response, including braking distance and how driving impacts passenger comfort and fuel e
conomy.
• Com
munication Systems – Trainees learn how to use the on-
board communication systems effectively.
• Em
ergency First Aid
Our safe driving classes include:
• Defensive Driving – Trainees receive the Smith System Defensive Driving Training, which focuses on the five k
eys to avoiding accidents.
• Fatigue Man
agement – Trainees learn the signs of road fatigue, how to minimize it, and what to do if t hey feel f
atigued.
• Following Distance – Whether merging or passing, changing lanes creates hazardous situations that c an ca
use accidents. Trainees learn techniques to merge and pass safely. • Changing Lanes
– Changing lanes is inevitable. Whether merging or passing, changing lanes crea tes haz
ardous situations that can cause accidents. Trainees learn the techniques of safe merging and passi ng.

Proposal to Provide Operation of Baldwin Park Transit Service 31 • Reference Points – Understanding reference points is critical to driving large vehicles. Trainees get tips on ga
uging their vehicle relative to intersections, curbs, and other objects that are difficult to see due to the si ze an
d length of the vehicle. We discuss the importance of proper mirror adjustment and how to use mirror check stations.
• Intersections – Trainees learn how to approach and navigate through intersections safely, the common hazards present, and how to prevent intersection collisions. • Railroad Crossings – Every year in the United States, there are approximately 5,000 collisions between motor
ists and trains. We teach trainees a procedure for safely crossing railroad crossings and state-spec ific laws about railroad crossings.
• Substan
ce Abuse – Trainees learn about our drug and alcohol testing program, including the types of p
rohibited substances, the circumstances under which employees are subject to testing, and what happe ns if an
employee tests positive or refuses to submit to a drug or alcohol test. • Emergency Procedures – Trainees learn the steps to take during an emergency. They learn to park and secure the vehicle safely, evacuate the vehicle, cooperate with Supervisors and law enforcement, respon d to me
dia inquiries, collect information from passengers, and document the emergency. We also discuss ho w Oper
ators can ensure their safety.

Passenger Sensitivity Trai ning and ADA Compliance
Transdev meets all Americans with Disability Act (ADA) requirements. We train our Operators on the policies and procedures related to interacting with individuals with disabilities and accommodating service animals. We designed our Passenger Sensitivity Training to help Operators understand situations from the passenger’s point of view, determine how best to provide customer service to the passenger and recognize how their behavior impacts customers. Tenets we teach include: Passengers want to feel safe, valued, respected, and heard; Operators and staff must make the travel experience safe, respectful of passengers’ time, and pleasant and comfortable; Operators must understand that they are integral to customer satisfaction and how passengers perceive their trips; and Operators learn that passengers have diverse needs and concerns. The training teaches employees how their response can help or frustrate a passenger and improve or worsen a situation. We prepare our employees to assess the problem from a customer’s viewpoint and then reassure or help them to make the experience positive, even if it did not begin that way. Our ultimate goal is to meet our passengers’ needs.

Training on Transporting Medi cally Fragile Passengers
Transdev trains Operators to transport medically fragile passengers safely with care, patience, and extra assistance.

They learn to carefully help these passengers in and out of doors and to and from entrances to minimize tripping hazards, fall risks, and other injuries associated with bumping into doorways or hidden dangers. Operators also learn about risks that make passengers frail. We also teach Operators how to recognize and report elder abuse.

Detailed Road Training
The classroom work gives trainees the knowledge to become good Operators. To put this knowledge into practice, we provide hands-on training, including closed courses and BTW training.

Closed Course Training
We combine pre-driving and closed-course training with classroom training so that Trainees test what they learned from classroom materials and improve their skills on each type of vehicle in the fleet. Operators work on skills including backing, turning, and judgment stops. Our skills course training meets all federal requirements.

Proposal to Provide Operation of Baldwin Park Transit Service 32 Behind-The-Wheel (BTW) Training
After Trainees complete skill area maneuvers, we take them onto the streets to practice more complex maneuvers.

This one-on-one instruction includes training on roadways throughout the service area. We include additional behind- the-wheel instruction for night operations, covering typical detours we use during significant events. This training stresses managing unexpected events, including accidents, sudden road closures, and re-routings.

Cadetting In-Service Training
During the latter portion of training, Trainees drive actual service routes under the immediate supervision of a Trainer.

During this one-on-one training, Operators experience customers, maintain a schedule or follow a manifest, and collect fares with an experienced Operator on board to assist and evaluate. We evaluate Trainees’ knowledge of operational policies and procedures. To graduate from the program and be retained as a probationary employee, Trainees must: Demonstrate mastery in all operational policies, procedures, safe and defensive driving, and technical driving skills; Demonstrate a positive attitude regarding courtesy, customer relations, and sensitivity awareness; and Display professionalism through punctuality, class participation, and homework completion.

Ongoing Training and Evaluation
Operator training does not stop after graduation. We create a culture of support and accountability through regular monitoring, evaluations, and refresher training to help employees succeed and keep passengers safe.The Safety Department monitors DriveCam daily for triggers, including hard braking, distracted driving, following too closely, and rolling through stop signs. We coach Operators on how to change unsafe behaviors.

Training Documentation
Our Safety and Training staff properly document each employee’s training and note when the employee completes each module. Transdev uses the training log to record Trainee attendance, hours of instruction, and coursework completion. We present a training certificate to each successful Trainee and place a copy of the certificate into the employee’s record. All training documentation is compiled and maintained in Operator training files, which show the date completed, hours, and instructor initials on each page. The Trainee, Instructor, and Manager all sign off on the documentation to certify that each part of the training has been completed.

Trainees must demonstrate proficiency with each module. They receive review questions summarizing the coursework and take a test covering their knowledge of system rules and procedures. They are tested on: Transdev defensive driving techniques; Wheelchair boarding and securement; Paperwork and accident reporting; Pre- and post-trip inspections; Emergency procedures; General vehicle operations; Radio procedures; and Fare structure and fare collection.

The Trainer rides with the Trainee and evaluates their performance in every aspect of operations. The Trainee follows an Operator’s route to demonstrate their ability to drive safely and follow instructions. We record the Trainee’s final evaluation in the employee’s file.Transdev retains training records and other pertinent information in the employee’s file. We maintain the file throughout the employee’s employment with Transdev. File contents include assessments and evaluations, accidents, annual and mandated training, supplemental training, and certifications.

Ongoing Training and Evaluations
Operator Training
First-Year and Annual On-Board Evaluations -We perform an on-board evaluation during an Operator’s first 30, 60, and 90 days of employment to monitor Operator driving, customer service, and wheelchair securement. Transdev

Proposal to Provide Operation of Baldwin Park Transit Service 33 also conducts onboard evaluations following a passenger or motorist complaint. Based on our observations, we coach or retrain the Operator.

Refresher Courses and Retraining - Refresher courses help Operators recognize any bad habits they have developed and maintain their skills. We also provide retraining when an employee needs support around a specific skill deficiency. Refresher course topics may include: Substance abuse awareness, Defensive driving, Bloodborne pathogens and safety, Intersections reference points, Backing basics, and Passenger Interaction.

Retraining - Retraining is provided to maintain employees’ skills or respond to a specific deficiency in employees’ work performance, including accidents and traffic violations. The chart below shows triggers associated with retraining.

Retraining Triggers
Training When Where Why
A variety of topics ranging from
evacuation drills, security
training, customer service and
pre-trips
Up to eight hours per year Facility Routine skills
enhancement training
Defensive Driving Refresher
Training
A minimum of 4 hours to
understand the root cause of
the accident and avoid the
accident in the future.

Classroom and
road work
Post-accident
Customer Service Training Minimum of 2 hours Classroom Excessive customer complaints
Update of revised policies,
procedures, and detours.

Defensive Driving review. Road
Test
Minimum of 4 hours Classroom and
road work
Off work for >30 days
Update of revised policies,
procedures, and detours.

Defensive Driving review. Road
Test
Minimum of 16 hours Classroom and
road work
Off work >90 days
Employee Retention and Incentives
Our retention and incentive plans seek to increase employee engagement and convey the importance of their role in the overall organization. These plans focus on quantifiable safety, reliability, customer service parameters, observations, and customer comments. We use the following retention and incentive programs for City employees.

MobiMe Employee App - One of the most effective ways to improve an employee’s quality of life is by improving their work schedule. Transdev’s MobiMe technology helps our frontline employees manage their work activities using an easy-to-navigate mobile device app. MobiMe reduces the negative impact on service resulting from Operator shortages by facilitating instant communication between employees and Supervisors and sending automated system updates and informational alerts. MobiMe features include:

Proposal to Provide Operation of Baldwin Park Transit Service 34 • Push notifications – Dispatchers issue push notifications to alert employees of shift start times
and shift changes the night before service.
• My Messages – Allows multiple types of messages requiring confirmation.

Messages remain on the page until the employee indicates they have read them.

Mess
ages are also displayed for the employee’s Supervisor.
• Sche
dules and Counters – Displays the employee’s balances for accrued sick and vacation time and a history of time used.
• Abs
ence Request – Allows employees to submit absence requests using sick or vac
ation time. MobiMe displays the balance for the employee to review before sub
mitting the request. Supervisors are immediately sent an email alert when an employee absence request has been submitted.
• Extra Work Volunteering – Allows employees to select the days they are available to work additional shifts.

Supervisors view Extra W
ork to assign shifts following CBA rules.
• Swap Request – Processes and verifies requests to swap shifts. • Local Management – Allows local management to share information with their staff. o Doc
ument Library: Provides access to documents and training materials. o Loc
al News: Provides the ability to publish local news articles, including photos and links. o Survey: Provides the ability to push a survey out to staff.

Employee of the Month and
Year Awards - Transdev awards Employee of the Month and Employee of the Year at each location.

Years of Safe Driving Program - The Years of Safe Driving Program honors Operators who drive an entire year without an accident or injury – a truly remarkable accomplishment. We have provided additional information about the recognition program in the previous Safety, Accessibility, and Environmental Responsibility section of the proposal.

Employee Appreciation and Team-Building Events - We hold employee appreciation events throughout the year to show our gratitude and recognize the ongoing work of our teams.

National Employee Appreciation Week - Transdev's employees live our purpose every day. They empower passengers with the freedom to move using safe, reliable, innovative transportation solutions and serve the common good through equitable, supportive, and community-focused mobility. We celebrate Transdev’s National Employee Appreciation Week during the last week in August each year. Events include distributing treats, snacks, and meals, decorating facilities with banners and posters, sending employee messages throughout the day via in-vehicle tablets, radios, and email to recognize our employees' hard work and dedication, and more. Our corporate marketing team supports this important event by distributing banners, flyers, invitations, and templates to help our managers plan and promote events.

Promoting from Within – Opportunities for Advancement - Transdev promotes from within whenever possible.

For example, many of our senior managers started their careers as Operators. They progressively increased their responsibilities to their positions today. We encourage employees to apply and interview for jobs they are qualified for and interested in pursuing.

Technician ASE Certification Incentive - Transdev implements programs that support our commitment to excellence. To encourage our Technicians to pursue ASE certifications, we provide financial incentives for each one they achieve. This program promotes the development of our employees by rewarding those who achieve milestones and keep their certifications current.

Proposal to Provide Operation of Baldwin Park Transit Service 35 Employee Learning and Professional Development
In addition to our standard training programs for all employee roles, Transdev supports ongoing skills development by offering many learning programs and training opportunities. We aim to retain motivated, engaged employees and help them gain new skills to grow into leadership roles. Our training programs include the following:

New to Transdev – All new employees participate in two hours of that introduces Transdev’s values and our focus on passengers. The course includes information on Transdev and our services, diversity and inclusion, how to recognize and overcome bias, and customer service fundamentals.

New Professional Role – Employees who have moved into an office or professional role participate in two and a half hours of courses to expand their understanding of this new environment. Topics include time management essentials, receiving and seeking feedback, building better relationships, overcoming imposter syndrome, and dealing with stress and pressure.

New to Management – Employees that have moved into a management role for the first time receive six to 10 hours of training on topics including time management essentials, receiving and seeking feedback, how to build better relationships, how to overcome imposter syndrome, dealing with stress and pressure, leadership foundations, developing and leading high-performing teams, and impactful communications, among other topics.

Advancing in Management – This training course is for employees who have served in a management role for at least six months. It includes classes that teach management skills, self-awareness, developing teams with impactful communication, leading teams through challenges, and developing and leading high-performing teams.

Developing General Managers Program – As previously mentioned, this program prepares high-achieving Operations Managers, Assistant General Managers, and Safety Managers for General Manager roles. Participants must apply and be accepted to the program, which includes online training, a two-day in-person training, and a final in-person session for participants to conduct a presentation and for leaders to answer questions.

General Manager (GM) Onboarding – This training supports newly hired and newly promoted General Managers.

Subject matter experts facilitate training throughout 15 sessions. The program introduces Transdev and defines the critical functional areas where a General Manager must be effective.

Mentor@Transdev – This one-year mentorship program for women provides opportunities for professional growth and development, offers foundational management skills, and reinforces Supervisor fairness in decision-making. The curriculum includes self-paced learning opportunities, monthly mentor and group meetings, strength-finders tests and follow-up analysis, membership to one of three transportation associations, and a capstone project at the end of the program.

Learning Management System (LMS) – Transdev offers all employees short webinars, articles, and podcasts on current topics, including software systems, motivation, and management. The LMS includes training on hundreds of subjects. Examples include ADA overview, workplace harassment prevention, data security, a guide to effective meetings, motivating your team, and avoiding burnout. Any of our team members can access the LMS.

Compliance Training – All Transdev employees receive annual compliance training on workplace harassment prevention, and all Transdev employees with a company email address receive yearly data security training.

Managers and above receive training on ADA, HIPAA, understanding the Family and Medical Leave Act (FMLA), and fighting against corruption.

Proposal to Provide Operation of Baldwin Park Transit Service 36 Competitive Wages and Benefits
Our proposal includes adequate wages to recruit and retain a qualified team. We offer a robust benefits package, including vacation, sick leave, health care, short-term disability, life insurance, and vision and dental care. Some of these benefits increase with seniority to recognize the importance of retaining experienced team members.

Employee Benefits
Transdev offers annual wage increases to our employees at the beginning of the year. Additionally, Transdev provides a competitive benefits package that includes:
• Life Insurance – Transdev provides a term life insurance plan at no cost to the employee. The plan offe rs
a
n employee’s annual salary. In addition, employees may purchase additional life insurance between one to five times their annual salary at their own expense.
• Short- and Long-term
Disability – Transdev provides short- and long-term disability to employees. • Employee Assistance Program (EAP) – Transdev provides employees and their families with an Employ
ee Assistance Program (EAP) through Quantum Health Solutions. Our Employee Assistance Pro
gram offers free and confidential support for various personal issues and concerns, with up to eigh t free co
unseling sessions per issue.
• Retirement –
Transdev offers access to a 401(k)-retirement employee match plan, which can provide a tax- deferred savings feature and a choice of various investment fund options currently administered through Fidelity Investments.
• Va
cation – Employees accrue vacation time based upon hours worked, for a total of five vacation days after on
e year of service, ten vacation days after two years of service, and 15 days after five years of servic e. • Holiday
s – Employees receive eight federal holidays (New Year’s Day, Martin Luther King's Birthday, Mem
orial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day). Em
ployees also receive two personal days and four floating holidays each year. • Sick Leave – California sick leave standards
• Jury Duty – Transdev takes its civic responsibilities seriously and pays employees summoned for jury duty service.
• Ber
eavement Leave – Transdev provides employees with funeral leave of up to three paid days for nearby funeral services and five days for fun
erals more than 500 miles away.

Vehicle Maintenance Program
Transdev manages, operates, and maintains over 20,000 vehicles throughout North America at 440+ contracts. Our vehicles are powered by various fuels, including gasoline, diesel, propane, CNG, biodiesel, hybrid electric, and electric-powered sources. Our maintenance program provides the following:
• Everyday reliability – We help you get passengers where they need to go now. • Fleet reliability – We ensure you can get passengers where they need to go tomorrow. • Saf
ety – When maintaining the fleet, we assume responsibility for their safety and efficiency. • Positive passenger experience – Our goal is to ensure the fleet is safe, clean, and sanitized and pleasant smel
ling.

Proposal to Provide Operation of Baldwin Park Transit Service 37 Transdev’s Maintenance Commitment
Transdev’s commitment to maintenance excellence is illustrated in the following chart.

Keys to Maintenance Excellence
Area of Focus Approach
Rigorous Preventive Maintenance
Inspections
Transdev’s Hexagon Maintenance information system schedules preventive maintenance for each vehicle. The City has access to this system for complete transparency of our maintenance program.

Results-Driven Management Our experienced Maintenance Manager ensures an effective and efficient maintenance program for the City. Regional and corporate experts in vehicle maintenance support tour Maintenance Manager.

Effective Communication Our Paperless Shops streamline communication. Tablets provide Technicians with essential information at their fingertips, such as vehicle specifications, work history, manuals, etc.

ASE Blue Seal Shop Certification Transdev has 73 ASE Blue Seal Certified Shops. We encourage Technicians to become ASE certified by paying for their training and testing and compensating them for each certification.

Lean Shop Recognition We use Lean Maintenance Practices and 5S Processes to improve efficiency and reduce costs by targeting strategic maintenance areas.

Road Call Management Transdev sends a trained Technician when a vehicle experiences service failure.

Our priority is to quickly restore safe service to impacted passengers.

Comprehensive Skills
Assessments & Custom Training
Each Technician receives extensive training, including through vehicle and component manufacturers.

How Our Maintenance Program is Better
Ensuring an efficient and effective maintenance program is critical for successful operations. Transdev addresses the root causes of inefficiencies and works to correct them through our Lean practices, mutual goal setting, measuring metrics, and award system. Our program is proactive and seeks to perform predictive maintenance. This results in a fleet that only positively impacts the passengers and community. We prefer to solve maintenance issues in the shop – not in the field.

Hexagon Enterprise Asset Management Maintenance Software Hexagon System is our software platform for vehicle maintenance files, reporting, and task supervision.

Transit-specific software designed for the unique requirements of a bus fleet, Hexagon captures and reports critical data to support day-to-day management decisions. This gives our maintenance team the information needed to keep each City vehicle in like- new condition.Hexagon is a flexible system that simultaneously tracks and monitors the following maintenance activities:

Hexagon
Component
Description Benefits
Task Scheduling Schedules PM automatically, based on
processes defined for vehicle classes or
individual units. Separates tasks by priority,
such as critical work orders and routine
tasks.

Reduces vehicle downtime by consistently
scheduling PMs and making allowances for
unplanned repairs. This provides the
operations team with the fleet count that they
need every day for an on-time pull out.

Proposal to Provide Operation of Baldwin Park Transit Service 38 City Access to Hexagon
Transdev provides the City with a login to Hexagon to promote transparency in our operations. You have access to real-time information, including key performance indicators, standard and custom reports, and charts showing maintenance levels, times, and activities.

Paperless Shops and Maintenance Tablets
Transdev offers an innovative approach to the typical maintenance workflow through our Paperless Shop initiative. In a typical shop, a paper work order is touched an average of 10 times before maintenance addresses the issue. Our Paperless Shop streamlines the process by offering all forms, work orders, and tasks via tablets. • Employees can document PM inspections and record functions and work orders from anywhere in the shop .
• Tabl
ets store the data directly into Hexagon for more precise documentation. This is a quicker, more efficient way to fill out forms and ensure the accuracy of information for future repairs and reporting. • Employees complete all follow-up work orders from the tablet, cutting down on tracking and processing paper forms.

Hexagon
Component
Description Benefits
Fuel Management Integrates with fuel management systems to report onsite fuel inventory, support data for
off-site fuel purchases, and manage the use
of fuel on revenue versus non-revenue
vehicles.

Effective fuel management ensures fleet
availability and cost savings. It also supports
our green initiatives as a company.

Warranty & Road
call Management
Tracks warranties, recall campaigns, and
related data. Users can query the database
by VIN for affected units and issue work
orders to resolve issues.

The system allows flexibility in management
of warranty data and ensures timely repairs.

Parts Inventory Supports purchasing, inventory tracking, parts transfer, location-level data, and similar
inventory data information.

Automated parts ordering and requisition
saves money and ensures our Technicians
are spending time on what they need to
spend time on.

Fleet Performance
Reporting
Generates real-time, on-screen reports in
industry-standard categories. Reports track
costs per vehicle, location, and equipment
type.

This is an essential tool for planning vehicle
lifecycle optimization and replacement
timelines.

Benchmarking Facilitates quick, accurate reporting for more than 30 performance statistics.

Monthly comparisons between locations
identify maintenance trends to minimize
vehicle downtime and unscheduled
maintenance costs.

Maintenance Team
Scheduling
Helps Supervisors create efficient schedules
and monitor Technicians’ time
Staff schedules are based on vehicles
scheduled for maintenance and vehicles
needing repairs. Schedules are altered by
shift to account for the needs of the service
provided.

Proposal to Provide Operation of Baldwin Park Transit Service 39 • Parts are pre-assigned to jobs, and Technicians can eas
ily sign out parts on their tablets. This helps with
inventory control and creates a seamless process for
ins
pections and repairs.
• Supervisors plan their work based on KPI data loaded
onto the tablets from Hexagon, showing them average
work time, the number of vehicles out of service or
aw
aiting parts, and other key factors for daily
sch
eduling.
• Technicians receive tasks via tablets. By reviewing
their
daily work assignments on the devices,
Tech
nicians can check in for the day and easily see
sch
edule changes as they occur in real time.
• Tech
nicians log into specific jobs and log out when finished, giving exact time logging for each task . • Technic
ians can read other Technicians’ notes on each vehicle or system Technical Assistance Center
Transdev created the Technical Assistance Center (TAC) for Technicians to share best practices and receive expert advice. When a Technician is working on a vehicle and requires further assistance, they can request help from the TAC following the procedures outlined below.

Lean M
aintenance Practices and 5S Processes
Our maintenance program is built on Lean Maintenance Practices and 5S Processes, which improve our effectiveness. Lean processes reduce maintenance costs by targeting strategic areas, such as reducing road calls, overtime, and outside service costs.

The 5S Process (Sort, Straighten, Shine, Standardize, and Sustain) is a workplace organization method that more effectively uses maintenance spaces and promotes safety, quality, cost reductions, and improved vehicle reliability. The 5S Process focuses on the work environment to prevent lost time and help Technicians effectively locate parts and tools with minimal time spent locating equipment.

Proposal to Provide Operation of Baldwin Park Transit Service 40 Weekly Lean Management Checklist Walks
On a weekly basis, our Maintenance Manager walks through the shop with a Lean Management checklist. This simple but powerful activity promotes continuous improvement. On their walks, the Maintenance Manager observes employees, discusses their tasks, and identifies opportunities for problem-solving and productivity gains. The Weekly Lean Management Walks allow managers to listen, observe, recognize, coach, and solve problems.

Preventive Maintenance (PM) Program
Every Transdev-maintained vehicle undergoes thorough PM inspections to be in top condition. Routine inspections and necessary repairs follow all OEM specifications, and we conduct PMs as follows:

The PM Process
Transdev encourages all employees who have contact with vehicles to be a part of our preventive maintenance process. Utility Workers and other workers with daily contact with vehicles check for potential maintenance needs. By finding issues during service inspections, Transdev ends last-minute repairs that can delay service.

PM Tasks
Our Technicians ensure all systems are in safe operating condition before a vehicle enters service. The PM process includes inspecting any necessary repairs to the following systems:
• Air Conditioning and Heating: The entire system undergoes detailed inspection and cleaning to ensure performance prior to peak air conditioning and heating seasons. • Brake Systems: Any defects or other safety-related system issues are corrected and tested prior to service. •
Tires : The PM process for tires includes tire mounting and dismounting, wheel inspection, wheel and ti re inst
allation, in-shop tire and wheel installation, and tire tread depth inspections. • Wheelchair Ramps and Lifts: Technicians lube the lifts and perform comprehensive inspections of the entir
e system, including the platform, sensors, barrier, securement devices, and controls. Technicians also pay attention to structural deficiencies and hydraulic leaks. Operators cycle all lifts and ramps daily before vehicles enter service.
• Fluid Replacement and Lubrication: We perform all lubrication, oil, and filter change intervals per OEM an
d the City and Transdev specifications. Additionally, we regularly check engine oil, transmission fluid, co
olant, and differential fluid levels.

Engine services, including engine oil filter change and comprehensive vehicle inspection
A - 3,000 miles
A-inspection plus transmission fluid changes and other checks B - 24,000 miles
A and B-inspections plus a comprehensive vehicle inspection of all systems, including wheelchair lifts, A/C system, and a fire risk assessment C - 48,000 miles

Proposal to Provide Operation of Baldwin Park Transit Service 41 • Communication Systems: Any vehicle with an inoperable communication unit, including radios and MDTs, is rem
oved from service immediately. We arrange for the repair of defective units under warranty by a man
ufacturer-approved shop to adhere to warranty requirements. Qualified vendors or employees repa ir items
no longer under the manufacturer’s warranty.

After the PM inspection is complete, Technicians receive assignments for any necessary follow-up repairs. Vehicles return to revenue service after a Technician completes all follow-up repairs and they are approved by a Supervisor or Manager.

Driver Vehicle Inspections and Reports
Daily vehicle inspections conducted by our Operators are critical to achieving and maintaining Transdev and the City’s standards of excellence. We emphasize the importance of the Operator’s role within the maintenance process during training. After Operators check-in, they perform a pre-trip inspection on their assigned vehicles using a Daily Vehicle Inspection Report (DVIR) form. The form consists of a checklist that covers key areas and items for inspection on the vehicle's interior and exterior. The DVIR also provides processes specific to each inspection point.

The Operator completes the DVIR form, which includes their name, vehicle number, date, odometer reading, and other relevant information. The Operator then records any deficiencies discovered during the inspection, including notes regarding what was heard or seen. The inspection checkpoints follow the order of the Operator’s progression around the vehicle, which reduces the potential for injury and increases efficiency. If a vehicle fails its pre-trip inspection, Maintenance staff quickly assess the vehicle prior to pull-out. Maintenance notifies Dispatch if the repair will take longer than a few minutes. If so, another pre-tripped bus goes into service.

Fueling and Cleaning
Fueling
Transdev fuels the vehicles daily and washes the vehicles weekly. The Operations and Maintenance teams coordinate a vehicle parking plan, so the morning Dispatch team knows the location of each vehicle.

Cleaning
The City takes pride in its professional image in the community, and we understand our role in protecting that image. Transdev represents the City brand in how our fleet appears, both inside and out. We also realize that the passengers’ impressions of the bus can lead to other assumptions about safety and performance. Our team ensures that those impressions are good ones.

Vehicle interiors will be cleaned out daily and washed weekly, and vehicle exteriors will be cleaned at least once a week, or more frequently as needed.

The Maintenance Manager or Supervisor randomly spot-check the vehicles daily, and all members of the management team regularly spot-checks the vehicles. Transdev inspects, monitors, and replaces, as necessary, original equipment supplied with the vehicles, including wheelchair securement items, fire extinguishers, reflectors, and first aid kits. During their pre-trip vehicle inspection, the Operator ensures all equipment is on board and in good working condition. Items such as fire extinguishers are examined and serviced at manufacturer-suggested intervals.

Major Component Repair
Our comprehensive PM program extends the useful life of each vehicle’s major components. We closely monitor performance indicators to identify component wear through oil sampling, gathering of fault codes, and testing for blow-by and oil consumption to determine when a unit needs a new engine or transmission. Transdev’s maintenance

Proposal to Provide Operation of Baldwin Park Transit Service 42 team rebuilds engines and transmissions as needed, and we also use qualified local vendors to rebuild engines and transmissions.

Road Calls and Accident Repair
Road Calls - In the event of an accident or incident while the vehicle is in service, the Maintenance Manager is notified of the location of the accident and the bus involved. The Manager or a Supervisor inspects the vehicle to determine the extent of the damage, and a decision is made to return the bus to service (if the damage is negligible) or remove the bus from service if there is extensive damage or a major repair is needed.

Accident Repair - Accident repairs are closely supervised and may be conducted by qualified local body shops. All bodywork and painting meet industry best standards and the City graphic standards, regardless of who performs the work. No vehicles are placed into service with noticeable body damage to the vehicle.

Inventory Control
Transdev meets our commitment to exceed your on-time performance and productivity standards by ensuring the fleet is safe and ready for service each day. Having the right parts for preventive maintenance and unscheduled repairs is critical. We use the Hexagon maintenance management system to monitor inventory levels and ensure the right parts are available to keep fleets moving. Transdev uses OEM parts or approved equivalents. We follow these principles to manage our parts inventory most efficiently: Proactive management of stocking, levels, Organized parts storage, and Data-driven decisions
Managing Inventory with Hexagon
Our Hexagon software allows us to manage parts inventory proactively. We enter every part into Hexagon with a preferred vendor, a backup vendor, alternative part numbers, reorder points, and restocking levels. All parts receive a label for the corresponding part and bin to ensure organization and accuracy in our parts room. Maintenance staff stores parts in bins and arranges the bins according to the code order in Hexagon.

Within Hexagon, we set minimum and maximum inventory levels and choose a preferred vendor. Several times a week, our Manager runs a requisition function in Hexagon for any part in the inventory that has fallen below the set minimum. Hexagon orders the parts from the preferred vendor to bring the inventory to the maximum level. As an added method of control, our shops perform physical inventory four times a year, along with outside auditing firms randomly certifying the physical counts. Maintenance staff also perform cycle counts every week, counting a percentage of our inventory to verify quantities.

Air Conditioning and Wheelcha ir Lift Parts and Materials Given the critical nature of both the air conditioning and wheelchair lifts, we keep the most commonly used parts in stock, which are readily available for use.

Proposal to Provide Operation of Baldwin Park Transit Service 43 Warranty Program
Transdev uses Hexagon to easily track warranties, recall campaigns, and related parts data through Hexagon. The process of a warranty claim in Hexagon is as follows:

Corporate Purchasing Agreements
Transdev reduces maintenance costs through our corporate buying power. We have built relationships with parts vendors and can buy quality parts at a lower cost. Transdev has Corporate Purchasing Agreements with a number of vendors that represent 120,000 unique parts. These relationships ensure we receive quality parts, the best service, and competitive pricing, which we pass on to our partners like the City. Our agreements with major parts suppliers include Ford, Chrysler, General Motors, Cummins, Bridgestone, Firestone, Goodyear, Michelin, AutoZone, and NAPA. The majority of the national vendors we use offer parts and services through their network of local dealers.

Transdev may also use other local vendors to provide parts and services.

Maintenan
ce Quality Control Process
Four Step QA Process
We monitor vehicle maintenance quality through a four-step process:

1. Scheduled PMI
Dur
ing the scheduled PMI, the Technician thoroughly inspects the vehicles and facilities for all defects, no matter how minor they may seem, and notes them on the PMI defect form. A Supervisor either assigns for repair or releases the vehicle (the Supervisor or Maintenance Manager are the only representatives authorized to release it).

2. V
ehicle Quality Assurance Audits
A
Maintenance Supervisor or the Maintenance Manager performs a series of QA audits, including: PMI Quality Assurance Inspections, Vehicle Readiness and Cleanliness Inspections, and Vehicle History Files and Records Audit Log.

The PMI Quality Assurance Inspection and Vehicle Readiness and Cleanliness Inspection sections contain 90 days of records. The Vehicle History Files and Records section contains 12 months of records. Records are filed in chronological order.

A Technician submits a
claim in Hexagon,
which cycles through
the OEM or parts
system.

The Warranty Center
generates the claim and
reviews the 110 and 160
claim statuses,
proceeds to either
“reimbursement” or
“denied,” and updates
the status in Hexagon.

Hexagon tracks the
reimbursement (if
applicable) and moves
the claim to a “closed”
status.

Proposal to Provide Operation of Baldwin Park Transit Service 44 PMI Quality Assura nce Inspections
We perform PM quality assurance checks on at least 25% of all PM inspections. These inspections are essential for quality control and also help us train our Technicians to improve inspections. We take a team approach to inspections:
• First, the auditor (a Technician) checks for objective evidence that PM procedures are co mpleted following
all r
egulatory and contractual requirements.
• The S
upervisor visually inspects the vehicle and counsels the Technician on any items not identified during the original PM inspection.
• The M
aintenance Manager reviews each of these audit forms and makes changes as necessary to corr ect any not
ed deficiencies.
• The R
egional Director of Maintenance also reviews these forms during routine site visits.

Readiness and Cleanliness Quality Audit – Transdev has a comprehensive fleet cleaning program to keep the vehicles clean and ready for service. The Readiness and Cleanliness Quality Audits are internal audits that function as self-checks to ensure we adhere to the plan. We document these inspections using the Service Readiness and Cleanliness Inspection Form. The form uses a weighted system, assigning double the points to key areas. The scoring scale is:
• 0 – 75 Unsatisfactory
• 76 – 85 Needs Improvemen
t
• 86
– 95 Meets Expectations
• 96 –100 Excellence
We mandate that all locations perform these audits each week. When the Maintenance Manager receives the audits, they must make changes. The Maintenance Manager (or their designee) is the only person who can identify vehicles as ready for revenue service.

Vehicle History File and Maintenance Records Audit – We take compliance with regulatory agencies seriously and allocate appropriate resources to this process. Keeping these records ensures that we: Are held accountable to our established internal standards; Comply with our client's standards; Comply with all applicable regulatory agencies; and Track the individual vehicle’s performance and the performance of the vehicle type.

To ensure our record-keeping is the best, we perform periodic Vehicle History File, and We perform periodic Vehicle History File and Maintenance Record Audits to ensure our record-keeping is the best. Each month, we audit at least 5% of the fleet files. Our audits go back three months, and the Maintenance Manager oversees the audit results.

We inspect vehicle records and verify the following criteria: All required records (repair orders, DVIRs, and other audit records) are present; Each record and repair order accurately reflects the maintenance we performed; Paper files are accurately recorded and documented in Hexagon; All maintenance forms are completed properly; and Lubrication analysis program records are filed and documented properly, and lab results are maintained chronologically.

Proposal to Provide Operation of Baldwin Park Transit Service 45 Taking a closer look at the records helps us make modifications for the better, including examining our maintenance approach, adjusting our inventory levels, and anticipating major component failures before they occur.

3. Site V
isit Review
T
ransdev builds in Site Visit Reviews because nothing can replace having physical eyes on an operation. These period reviews help us improve efficiency, analyze trends, and implement new best management practices. When the Senior National Maintenance Director or National Director of Maintenance visits a maintenance operation, it triggers one of these reviews. The Maintenance Manager performs the review, which looks at several areas, including vehicle inspection, vehicle records inspection, and whether the local operation follows the QA audit process.

4. Annual Performance Review
Every st
ep of our Maintenance QA Program builds on the one before, and the last step is the Annual Performance Review. The Senior National Maintenance Director or National Director of Maintenance conducts the review, which covers 145 individual items. It examines the local operation’s self-audit program, particularly whether the team made the corrections called out in the Site Visit Review. We communicate this audit's results with our client’s executive management and Transdev’s Chief Operating Officer.

Hexagon and Key Performance Indicators (KPIs)
Hexagon is a valuable quality assurance tool for Key Performance Indicator (KPI) reporting to ensure the City fleet is well-maintained and safe for your passengers. Our database allows for continuous trend analysis of target benchmarks for maintenance activities. KPIs analyzed through Hexagon include: Data validation checks at data input; Status reporting of work orders; Delays and reasons for delays; Tailored reporting and exception reports; Preventive maintenance and parts inventory; Technician productivity; Vendors for outside repair; Fuel and oil consumption and efficiency; Overhead costs; and Training records.

Measurement of Program Effectiveness
Hexagon also tracks KPIs to identify and analyze trends, including those listed on the following page:

Trend Measurement
Preventive Maintenance Compliance Percent of PM inspections performed on time Technician Overtime Percent of payroll paid for overtime Road Call Performance Miles between road calls
Scheduled/ Unscheduled Work Percent of work that is scheduled work (PM, PM follow-up) compared to unscheduled work (DVIRs, road calls)
Repairs Between PM Inspections Number of repairs between PMs (measuring the effectiveness of the PM program)
Hours over Standard Job Time Technician hours that went over the standard job time Auto-Reorder Percentage Percent of parts ordered by the auto-reorder process Outside Services Percentage The percentage of maintenance cost spent at outside vendors Cost per Mile Overall cost per mile and comparison of cost per mile with similar fleets Liquidated Damages Liquidated damages due to maintenance-related issues Maintenance Safety Standards
Transdev is proud of our maintenance safety record, and we follow the procedures below to maintain safety in our maintenance operations:

Proposal to Provide Operation of Baldwin Park Transit Service 46 • Each Technician is responsible for working safely and avoiding unsafe situations that might occur. This includes reporting any concerns regarding safety or knowledge of hazardous conditions or acts. • T
ransdev requires all maintenance personnel to wear the proper PPE at all times and uniforms with built-in hi
gh-visibility bands.
• Mai
ntenance personnel keep work areas clean and free of clutter. Each shift performs general cleaning of their
work areas at the end of each scheduled shift.
• Whe
n operating any fleet vehicle, Technicians restrict the vehicle’s speed on all facilities and other off-street a
reas to the posted speed limits.
• All d
epot and garage traffic are designed to operate the vehicle in a drive-through direction to reduce or eliminate the need to reverse and to keep everything running smoothly. • Unauthorized personnel, including relatives, visitors, and passengers, are not permitted in the shop or veh
icle parking areas without prior approval of local management. All non-Transdev visitors to the garage must wear safety glasses and a high visibility vest and must be accompanied by a staff member at all times. • Improper use of maintenance equipment is prohibited. No maintenance employee is permitted to operate a veh
icle or equipment on which they are not licensed and/or certified. • All maintenance employees are trained in: Proper bending/lifting techniques; Right-to-know; Tag-out/lock- out; Blood-borne pathogens; Spill control and countermeasures; Material safety data sheets (MSDS); Fi re
sup
pression and emergency evacuation; Proper use of PPE; and Hazmat control and handling .

Quality Control
Service Monitoring
Transdev emphasizes comprehensive service monitoring and quality control to deliver an exceptional passenger experience. Local Managers and Supervisors oversee daily performance, address trends, and take immediate corrective action as needed. Supervisors also support Operators during incidents and ensure passengers’ needs are prioritized.

Quality Control Program
Our Quality Control (QC) Program integrates safety, operations, maintenance, training, customer satisfaction, and productivity. The Transdev Performance Team focuses on key areas of improvement, supported by advanced tools like Transdev Vision, Command Console, WebRisk, and Lytx DriveCam. Transdev’s QC Program identifies performance levels and trends, ensuring continuous improvement through actionable insights.

Recognizing on-time performance as a top priority for customers, Transdev addresses factors like traffic, vehicle breakdowns, and schedule accuracy. Supervisors and Dispatchers monitor adherence to schedules, provide training or support, and develop contingencies for delays. Managers identify and resolve performance challenges and implement solutions to improve reliability.

Monthly reports are a cornerstone of monitoring service quality. We provide detailed data on metrics such as on- time performance, passenger complaints, and maintenance. Reports are generated from automated systems, supplemented with manual entries when necessary, and shared with clients in their preferred format. These reports, along with trend analyses, guide corrective actions and ensure alignment with client goals.

Proposal to Provide Operation of Baldwin Park Transit Service 47 Key Performance Indicators (KPIs) track performance trends and help Managers measure progress and implement improvements. Transdev’s Vision Dashboard aggregates data into actionable metrics, providing real-time transparency to both internal teams and clients. Monthly reviews ensure that issues are addressed promptly and corrective actions are effective.

Maintenance Reports
Transdev will use the Hexagon EAM system to generate maintenance reports for Baldwin Park Transit Service. The system helps us improve the quality of maintenance services, enhance reliability, increase productivity, and minimize downtime. Hexagon allows us to be as efficient as possible while maintaining a high standard for fleet repairs. It is described in detail in the Vehicle Maintenance Program section of the proposal.

Quality Control for On-Street Operations
Quality control of on-street operations is the responsibility of our Road Supervisors. Safe, reliable, timely Baldwin Park services are accomplished by effectively managing supervisory resources, including resource deployment and performance management. Road calls are a form of customer interruption that Transdev strives to reduce. There are several mitigation efforts to curtail road calls and service failures out in the field: We follow our preventive maintenance program to ensure we service vehicles correctly at scheduled intervals; We use pre-and post-trip and daily service line inspections to identify and correct issues as Operators start or end their day; and Lastly, we review vehicle health to resolve issues before they occur proactively.

Response to Road Calls
In the case of a deficient vehicle, we always attempt to act as quickly and safely as possible. A Road Supervisor is generally the first responder, and their mission is to manage the care and safety of the passengers. They are directed to go immediately to the scene of the breakdown. In the case of a deficient vehicle, we always attempt to act as quickly and safely as possible. In the event an unavoidable service interruption happens, our team performs the following tasks:
• When a road call occurs, the Operator will contact the Dispatcher, who immediately notifies ou r
Ma
intenance department of a failure. To quicken the response time, our Lead Technicians always have a port
able radio with them.
• The Maintenance Manager or Supervisor on duty will decide how to handle the situation. This eliminat es the pos
sibility of vehicle damage. The Maintenance Manager can send a Technician, request the Operator to drive the vehicle back or send a tow truck after the disabled vehicle. Transdev then updates the vehicle status
board with the road call information for that vehicle.
• The Technician will make the mechanical call on Baldwin Park equipment, and the Dispatcher will make the pas
senger call. Transdev directs a replacement bus to the location if the vehicle cannot continue. • To limit any inconvenience to the passengers, every effort is made to detour another bus to arrive at the loc
ation as quickly as possible. A Road Supervisor will be sent to any down bus to facilitate the safe transfer of pa
ssengers.
• When the vehicle is returned to our facility, the Maintenance Department checks and repairs the vehicle and completes the
road call report, which is turned into the Maintenance Manager.

During regular meetings between the Operations and Maintenance departments, information about road calls is discussed to implement a common action plan to eliminate repetitive road calls. Monthly employee meetings reinforce these procedures.

Proposal to Provide Operation of Baldwin Park Transit Service 48 Supervisor Tablets
Road Supervisors will be equipped with tablets to help them support Operators from within the service area. Road Supervisors will use the GoCanvas app to track and monitor Operator performance, access electronic road observation forms and information on their tablets and respond to in-service incidents as they happen. They will also use the tablets to view Operators’ Lytx DriveCam scores in the field. This will allow them to remain in the field supporting operations instead of back at the office completing paperwork.

Monthly Business Review (MBR)
The local management team will meet monthly to conduct a comprehensive financial and operational performance review, including KPIs. This formal analysis is in addition to daily KPI reviews. The monthly business review (MBR) aims to identify underperforming areas and create corrective action plans to address them. The formal MBR document will contain the following information or more as appropriate: KPIs variance analysis (monthly and year-to- date actual KPIs vs. goals); Feedback provided by the local team; and Action plans, including task description, owner, deadline, and status updates for ongoing actions. Transdev’s regional leaders will review the MBR report and ensure all issues are identified and the appropriate action plans are put in place.

Performance Team Contract Review
Our corporate Performance Team will meet with the local management team regularly to review our performance and ensure we meet or exceed Baldwin Park’s KPIs. They will help the local team identify additional improvements we can make to improve customer service, safety, and efficiency. Vice President of Performance Management Andrew Krueger oversees this team. They work to implement positive changes and improvements in specific contracts and throughout the entire organization. They also develop new tools and reporting dashboards to enhance operational performance.

Annual Audit
Senior Vice President Rich Rogers will perform an internal annual audit of our Baldwin Park Transit Service operation to identify any additional improvements we can make.

Marketing
Transdev’s corporate and regional team will work with the City on developing and designing the City’s website and printed materials regarding the transit services. Transdev has budgeted $10,000 annually for marketing as a not-to- exceed number. We are happy to discuss this with the City as you develop clarity on what is to be provided.

Technology
RideCo
Transdev will provide RideCo for Baldwin Park’s Dial-A-Ride and new microtransit service. RideCo is the leader in passenger-centric on-demand transit technology, with the most adopted cloud-based paratransit and microtransit solution among the 10 largest cities in the United States. The RideCo platform will enable fully automated scheduling, dispatching, and reservations for the new microtransit service. Passengers will benefit from the following solutions and offerings:

Proposal to Provide Operation of Baldwin Park Transit Service 49 • App-Based Booking Process: An intuitive app for easy booking of
fers automated trip negotiation and guaranteed pick-up times with i
ntegrated ETAs for unparalleled customer experience. The ap
p also has tool for passengers to rate their Operators, as well as a portal to submit complaints and commendations.
• Continuous Optimization: Trips are offered to passengers bas
ed on actual capacity and slack in the schedule, which is facilitated by RideCo’s continuously optimizing scheduling sol
ution.
• Intuitive Oper
ator Experience: Operators are guided
thro
ughout the day by an intuitive in-vehicle application with in- app navigation and limited manual trip data collection to ensure they
are focused on the road.
• Unparalleled Data and Reporting: RideCo’s data, reporting, and dashboards provide unique insights into the p
erformance of services and are used by RideCo’s clients and support team to ensure that services are de
livered according to expectations, and objectives are met. • Partnership through Planning and Data Analysis: Our RideCo partnership includes planning services to align technology and operational policies.

Additional information regarding RideCo, including a detailed implementation plan, have not been included due to page count limitations. This information is available upon request.

Passio
Transdev’s primary technology solution for the Baldwin Park fixed route system will be Passio. We have extensive experience using Passio technologies at various transit operations across the country and have a comprehensive understanding of its features and how to use the tools available in the system for maximum benefit. We have overviewed the major components of Passio in the following sections.

Vehicle Communications Systems
Passio’s routers quickly deploy and manage networks nationwide with the network management and application platform. The routers can help to improve productivity, reduce costs, and enhance the intelligence of the bus network and operations. The ability to manage devices across the organization is available through network management alerts and reporting.

Proposal to Provide Operation of Baldwin Park Transit Service 50 Passio Edge MDT
The Passio Mobile Data Terminal interface is designed to be safe and simple. Training is typically done in 10 minutes and provides the Operator with visibility into their routes, activities, and actions. The program is designed to work the way that the Operators work. The touch screen button actions are clear and straightforward, and the design is intuitive. The on-board hardware is one of the most crucial components for the successful implementation of the Passio Intelligent Technology Solution and provides Operators with the ability to send and receive messages, and to record information on incidents.

Automated Vehicle Locater (AVL) System
Passio GO
Transdev will use Passio GO for our Baldwin Park services. Passio GO provides real- time vehicle location tools for passengers and CAD/AVL management and reporting tools for system operators. Fully integrating the best visual tools, public viewers, and smartphone applications into the IncroMAXX platform provides the City with continued access to real-time updates for routes and stops while instantaneously evaluating the system’s performance from any computer, tablet, or cellphone. Transdev has extensive experience with the Passio system and ensures that our team maximizes the capabilities of this important tool.

Passio Navigator and Passio OpsView
Passio Navigator manages and controls dispatch, route and stop configuration, and reporting access. Dispatch and Messaging for CAD/AVL are managed from a single live map screen located within Passio Navigator™. The tool provides instant visibility into the status of all vehicles on route, current location, speed, stop, and service status. Our team can instantly reassign, adjust, or edit the vehicle status for operations and public viewing from a single screen.

Real-Time Passenger Information System
Passio GO Smartphone App
We will provide real-time passenger information through the Passio GO mobile app. This app is intuitive and user- friendly; no specific training is required for the end users. Once the application is downloaded to the smartphone, the application leads passengers to key features such as viewing specific routes, tracking buses in real-time, and identifying where they need to go simply by tapping on the home screen. For passengers wishing to take advantage of enhanced features such as “follow my bus” or destination planning, the application has straightforward embedded hints and guidance tools that make the app easy for everyone to use.

GPS data is updated in real-time, typically every second or less, on board the vehicle. Movement change in heading/direction and speed is reported in real-time and immediately uploaded via data connection to network servers for representation on public views, website maps, and smartphone applications.

Passenger Notifications: Al erts and Announcements
The system has two levels of communication within the application: 1) Alerts for immediate notification and highlighted viewing. Alerts scroll above the map and do not require any action by the user to view them. 2) Announcements for general information. Announcements are indicated by the red message button on the bottom right of the home screen. Users tap on the indicator to view the more detailed announcement information.

Proposal to Provide Operation of Baldwin Park Transit Service 51 Passio GO Interactive Public Viewer
The Interactive Public Viewer includes Optimized Mobile Web View for using the tool on smaller mobile devices such as tablets and smartphones. This ensures that all display features are proportioned correctly for display on smaller screens.
• Interactive Public Viewer is accessible via a customer-specific web link. • There is no additional software to download, and the solution is a pure HTML implementation that displa ys
veh
icles on a 2-dimensional map.
• Vehicle location, passenger load information, and estimated time of arrival (ETA) information are updated aut
omatically without any interaction required from the user. • V
ehicle direction is indicated on each bus icon and routes are all drawn in different colors. • Bus sto
ps that are shared by multiple routes are clearly indicated through stop design features. • Clicking on the bus icon will show the current location, route, and next stop information for the vehicle.

Additional information regarding Passio, including a detailed implementation plan, have not been included due to page count limitations. This information is available upon request.

Transition and Start-Up Plan
The keys to Transdev’s many successful transitions are a strong team, a robust plan, clear and uninterrupted lines of communication, accountability, flexibility, and extensive corporate resources. Our corporate and regional staff members have successfully managed the transition of many transit services and are well-versed in what is involved in a seamless, efficient start-up. To provide a smooth and effective transition, Transdev has developed a plan based on a service start date of January 1, 2026. This will provide time to acquire the DAR and Microtransit vehicles, set up the service technologies and hire and train operators and staff.

Performance Management Team
Transdev’s Performance Management team will work closely with local team to ensure the project is on track and on budget. Led by Vice President of Performance Management Andrew Krueger, the Performance Team will conduct quarterly reviews with the local team to identify methods to improve operations.

Transition Timeline
Please refer to the Appendix for a chart that details the transition tasks and timeline we have identified for Baldwin Park services. This detailed Gantt Chart timeline shows the activities to be performed, when they will be performed, and who will be responsible for completing them. This level of detail is essential for us as a management tool, and we are confident that it will give Baldwin Park the ability to effectively monitor our progress toward an on-time and effective start-up. Transdev will use the Power BI data analysis tool to track our overall performance and drill down to capture detailed information on all start-up activities.

Transition Communication
One of our first steps will be hosting “Meet Transdev” sessions to introduce our team, answer questions, and ease employee concerns about the transition. We will hold weekly meetings with the City of Baldwin Park and organize passenger outreach events. After contract award, Senior Vice President Rich Rogers and his team will meet with the City to finalize the transition plan and set a schedule for ongoing coordination. Key transition tasks include

Proposal to Provide Operation of Baldwin Park Transit Service 52 management placement, labor relations, recruitment, service software implementation, fleet inspection, training, and facility readiness. We will also conduct community outreach to educate the public about service changes and new technology. In addition to initial community outreach, we help our local teams plan events, such as stuff-a-bus food drives, and our local employees will represent Transdev in parades and fairs.

Transition Oversight
Our corporate and regional staff members have successfully managed the transition of many transit services and are well-versed in conducting a seamless, efficient start-up. So why is this important? Transitions proceed at a pace unlike any other period of a contract’s life. They require extensive coordination of diverse resources.

Transition of Employees
A transition's success or failure depends on having enough well-trained employees with a positive attitude ready for deployment. We will have our key management staff on-site as soon as possible following contract award. Regional and corporate functional teams will supplement them to help train and develop existing staff and establish systems to track service performance to maintain continuity in the short term and improve services as the contract progresses.

Hiring Incumbent Employees
Transdev aims to make employment attractive by offering competitive wages, benefits, and open communication. We will work closely with the current provider, offer flexible training, and host open houses for employee questions.

Based on past experience, we expect many incumbent staff to transition with the program to continue to serve the Baldwin Park community. Recruitment and onboarding will be supported by our regional and corporate HR and training teams.

Projecting Our Need – We began our efforts by building a staffing plan centered on our expectations and needs based on the service requirements and our historical experience.

Attracting Incumbent Contractor Employees – Transdev expects to fill a majority of open hourly and supervisory positions with qualified incumbent employees. We will establish a recruitment center to accommodate the application process for existing and new employees and schedule job fairs when Operators and other employees are available.

We will have staff on hand to accept applications, review submitted applications for completeness, and answer questions.

Attracting New Employees – Transdev has spent considerable effort developing a compensation and benefits package to attract and retain the right employees. Our methods for generating a quality pool of candidates include referrals from current employees, recommendations, veterans’ outreach, job fairs, and targeted outreach online and through social media.

Intake – Once an individual has submitted an employment application, Transdev will review the application for completeness and compliance. All employees must meet the qualifications required for safety-sensitive positions.

When an applicant meets the minimum criteria and is considered a good hiring choice, we will offer employment contingent on the applicant’s ability to pass a pre-employment drug screen and a DOT physical.

Tracking and Compliance – Transdev uses JobVite talent management and recruiting software to track applicant status through the screening process. JobVite tracks applicants, stores critical information, and monitors progress.

This tool helps us complete essential onboarding steps, automatically produces our EEOC reports, and ensures our compliance.

Proposal to Provide Operation of Baldwin Park Transit Service 53 Operator Training – Transition training for Operators will run along two tracks: training for employees of the outgoing contractor who accept employment from Transdev and training for new employees. New hire employees will follow the training program outlined in the Training section of this proposal. Incumbent employees will receive recertification training on key aspects of the operation.

Transdev will work with the outgoing contractor to schedule training sessions. We will not require large numbers of employees to attend training simultaneously and, instead, will deliver training in small groups on different days at multiple times. Transdev will not hire any employee who fails to remain with the incumbent contractor until the transition date for the project.

Maintenance Training – New maintenance personnel without prior experience with the current fleet will receive Transdev’s full maintenance training curriculum. Maintenance employees who transfer to Transdev from the incumbent will receive company orientation and job-specific training (as needed) in the following areas: overview of the Transdev Maintenance Program, overview of Transdev Environmental Compliance and Sustainability Program, mandatory use of personal protective equipment, spill prevention, containment, and notification procedures, emergency procedures, Hexagon EAM Maintenance Software, and Transdev quality control, quality assurance, and audit procedures.

Office/Administrative/Support Staff – Transdev administrative and support personnel will receive job-specific training before the service transition and on an as-needed basis. Depending on the need or the topic, Transdev’s local or corporate staff members will provide the necessary training for these employees. If any of these employees transfer from the incumbent contractor, Transdev will assess their skills and job knowledge and arrange for appropriate training, which will be completed within six months of the service transition.

Transition of the Fleet
Transdev has proven vehicle inspection processes for transitions, including mutual fleet inspection. It includes records, visual, and turnover inspections.

Records Inspection - We will request the opportunity to review the vehicle servicing history and the fleet's repair before the next step of the process. It will be Transdev’s responsibility to review these records to determine if potential deficiencies have occurred or if there appears to be a pattern of failures that may need to be reviewed during the inspection process.

Visual Inspection - Transdev maintenance staff and their current contractor counterparts will inspect each City- provided vehicle. We suggest a meeting among all parties to review the Vehicle Acceptance Checklist to concur and avoid potential disagreements once the inspection process has begun. The Acceptance Checklist must reflect the current contractor's turnover standards and how Transdev will be expected to maintain the fleet. Transdev has developed a tablet-based electronic inspection process to facilitate the process. The tablet can be built on the agreed-upon inspection form by all parties. The tablet allows documentation of follow-up inspections and final acceptance. The fleet inspection will occur during the first 30 days of the transition period.

Turnover Inspection - Upon completion of the first inspection, both parties will sign that agreed-upon repairs have occurred. We will visually inspect the fleet on the evening of the turnover to ensure no new damage has occurred. All parties agree that the fleet’s condition is consistent with the RFP and that maintenance is now Transdev’s responsibility. Should additional repairs be required, Transdev will either reserve a maintenance bay for the current contractor to complete the repairs or perform the repairs and invoice the current contractor for our work.

Proposal to Provide Operation of Baldwin Park Transit Service 54 Post-Transition Follow-Up and Support
Transdev views the start-up period as being much longer than the time it takes to launch a new service. In our experience, start-up and transitional issues occur for several weeks, so we define the start-up period as encompassing the first 120 days of operation. Here is what Baldwin Park can expect from Transdev during this time:
• Program Manager Zack Deukmajian and all regional support staff involved in the start-up will be on-sit e dur
ing the first week of service delivery to provide immediate assistance to Baldwin Park staff as needed . • Dur
ing the first week of service (and more frequently if necessary), Zack will have at least daily contact with the C
ity to assess service performance and resolve questions or issues. • Senior Vice President Rich Rogers will be on-site as needed to assist in the transition.

Vehicle Plan
Transdev will provide a reliable, fully equipped fleet to support Baldwin Park’s Dial-A-Ride and new microtransit services. We will introduce four Ford Starlight vehicles, as shown in the photos below. Using the same vehicle type for both Dial-A-Ride and microtransit provides operational flexibility and consistent rider experience.

These vehicles have space for seven ambulatory passengers and two passengers with mobility devices. They include a Braun Century wheelchair lift, Q’Straint securement systems, wide entryways with grab rails, and ADA-compliant double wheelchair doors for safe and efficient boarding. The vehicles will deliver a safe, comfortable, and reliable ride while meeting the City’s operational needs and performance standards. We will also provide basic Diamond fareboxes for the new vehicles.

Transdev already has a 2017 Ford F250 shop truck in place to further support our Baldwin Park operation.

3.2.7 Required Forms
Transdev has provided excellent service over the
years and has been responsive to NVTA’s changing
demands. Transdev has also been honorable and
responsible during contractual negotiations, and
I’ve appreciated Transdev’s flexibility as demands
change, especially during the emergency response
operations and service changes associated with
the fires.

Napa Valley Transportation Authority (NVTA)

3.2.7 Required Forms

6. REQUIRED FORMS

6.1. Certification of Qualification
RFP Name: _____________________________
City of Baldwin Park
The undersigned hereby submits its proposal and agrees to be bound by the terms and conditions of this Request for Proposals (RFP).

1. Proposer declares and warrants that no elected or appointed official, officer or employee of the City has been or shall be compensated, directly or indirectly, in connection with this proposal or any work connected with this proposal. Should any agreement be approved in connection with this Request for Proposals, Proposer declares and warrants that no elected or appointed official, officer or employee of the City, during the term of his/her service with the City shall have any direct interest in that agreement, or obtain any present, anticipated or future material benefit arising therefrom.

2. By submitting proposal, Proposer agrees, if selected to furnish services to the City in accordance with this RFP.

3. Proposer has carefully reviewed this proposal and understands and agrees that the City is not responsible for any errors or omissions on the part of the Proposer and that the Proposer is responsible for them.

4. It is understood and agreed that the City reserves the right to accept or reject any or all Proposals and to waive any informality or irregularity in any proposal received by the City.

5. The proposal response includes all commentary, figures and data required by the Request for Proposals.

6. The proposal shall be valid for 90 days from the date of submittal.

7. Proposer acknowledges that the City may issue addendums related to this RFP and that the proposer has reviewed the following addendums which have been issued:

Addendum(s): ___________________________________________________________

8. Proposer further acknowledges the provisions of any addendums issued have been incorporated into their proposal.

Business Name: ____________________________________________________ Signature of Authorized Representative: _______________________________ Printed Name and Title: ____________________________________________ __________________________
Operation of Baldwin Park Transit Service
# 1 (9/25/25)
Transdev Services, Inc.

W.C. Pihl, Senior Vice President

6.2. Non-Collusion Affidavit
RFP Name: _____________________________
City of Baldwin Park
The undersigned declares states and certifies that:

1. This proposal is not made in the interest of or on behalf of any undisclosed person, partnership, company, association, organization or corporation.

2. This proposal is genuine and not collusive or sham.

3. I have not directly or indirectly induced or solicited any other Proposer to put in a false or sham proposal and I have not directly or indirectly colluded, conspired, connived, or agreed with any other Proposer or anyone else to put in a sham proposal or to refrain from submitting to this RFP.

4. I have not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the fee schedule price or to fix any overhead, profit or cost element of the fee schedule price or to secure any advantage against the City of Baldwin Park or of anyone interested in the proposed contract.

5. All statements contained in the proposal and related documents are true.

6. I have not directly or indirectly submitted the fee schedule price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any person, corporation, partnership, company, association, organization, RFP depository, or to any member or agent thereof, to effectuate a collusive or sham proposal.

7. I have not entered into any arrangement or agreement with any City of Baldwin Park public officer in connection with this proposal.

8. I understand collusive bidding is a violation of State and Federal law and can result in fines, prison sentences, and civil damage awards.

Business Name: ____________________________________________________ Signature of Authorized Representative: _______________________________ Printed Name and Title: ____________________________________________ __________________________
Transdev Services, Inc.

W.C. Pihl, Senior Vice President
Operation of Baldwin Park Transit Service

6.3. Compliance with Insurance Requirements
RFP Name: _____________________________
City of Baldwin Park
The selected contractor will be expected to comply with the City's insurance requirements contained within this RFP.

The undersigned declares states and certifies that:

1. Proposer agrees, acknowledges and is fully aware of the insurance requirements as specified in the Request for Qualifications.

2. If selected, proposer agrees to accept all conditions and requirements as contained therein.

Business Name: ____________________________________________________ Signature of Authorized Representative: _______________________________ Printed Name and Title: ____________________________________________ Operation of Baldwin Park Transit Service
Transdev Services, Inc.

W.C. Pihl, Senior Vice President

6.4. Acknowledgement of Professional Services Agreement RFP Name: _____________________________
City of Baldwin Park
The selected contractor will be expected to comply with and sign the City’s Professional Services Agreement. Proposers should identify and/or indicate any exceptions to the Sample Professional Services Agreement included in Appendix 3 . The City Attorney or their designee retains the discretion to accept or reject proposed exceptions or modifications to the City’s Professional Services Agreement.

1. Proposer agrees, acknowledges and is fully aware of the conditions specified in the City ’s Sample Professional Services Agreement.

2. Proposer agrees to accept all conditions and requirements as contained therein with exceptions noted as follows:
______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ___________________________________________________________________________ Business Name: ____________________________________________________ Signature of Authorized Representative: _______________________________ Printed Name and Title: ____________________________________________ Operation of Baldwin Park Transit Service
Sec 12 - Request 'volunteers' be removed from this section since they are not bound to the City or Contractor.

Sec 21 - Request a minimum sixty (60) day notice to allow for proper WARN notice to employees. Request a minimum thirty (30) day notice to cure issue before notice to terminate.

Sec 6.6 Fee Schedule - Request consideration for method to negotiate rates for increases in Transdev Services, Inc.

W.C. Pihl, Senior Vice President
__
employee pay and benefits above the two_ _______________________________________________________________________percent (2%) level due to area wage pressure.____ Force Majeure - request the addition of a Force Majeure clause to be negotiated.

6.5. Debarment and Suspension Certification
This certification is required by the regulations implementing Executive Order 12549, Debarment and Suspension, 13 CFR Part 145. The regulations were published as Part VII of the May 26, 1988 Federal Register (pages 19160-19211). Copies of the regulations are available from local offices of the U.S. Small Business Administration.
(BEFORE COMPLETING CERTIFICATION, READ INSTRUCTIONS ON THE

SECOND PAGE)

1. The prospective primary participant certifies to the best of its knowledge and belief that it and its principals:
a. Are not presently debarred, suspended, proposed for disbarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency;
b. Have not within a three-year period preceding this application been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State, or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property;
c. Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (Federal, State, or local) with commission of any of the offenses enumerated in paragraph (1)(b) of this certification; and d. Have not within a three-year period preceding this application had one or more public transactions (Federal, State, or local) terminated for cause or default. e. Have been registered by sam.gov

2. Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective primary participant shall attach an explanation to this proposal.

Business Name: ____________________________________________________ Signature of Authorized Representative: _______________________________ Printed Name and Title: _____________________________________________ Date: _____________________________________________________________ Transdev Services, Inc.

W.C. Pihl, Senior Vice President
9/23/25

Appendix
We highly recommend Transdev as a strong,
dependable, and competent partner for our public
transportation program. Transdev’s quality of
work and customer service consistently meets
or exceeds our high standards and expectations
of contractors. Transdev places high priority on
passenger satisfaction and their management and
corporate staff are knowledgeable, professional and
responsive to our needs.

Central Ohio Transit Authority (COTA)
Appendix

ZACK DEUKMAJIAN
Program Manager
Professional Transportation Experience
Transdev Services, Inc. (formerly First Transit, Inc.)
2019 – Present General Manager – El Monte, CA
› Manage the daily operations of a transit service, including providing oversight of the fol
lowing departments: Accounting, Facilities, Driver Development and Safety (DDS), H
uman Resources, Call Center, Dispatch, Road Supervisors, Operations Managers, M
echanics, and Operators
› Collaborate with various cities and organizations to accomplish essentials goals › Attend monthly City Council meetings to obtain constituent demands; interpret and relay information to both staff and management teams
› Meet with company upper management to discuss fiscal responsibility, safety obligations, and oper
ational data and KPIs
› Maintain fiscal responsibility, including forecasts and budgeting › Communicate with effectively with Operators, Dispatchers, and other stakeholders to coordinate service changes and resolve logistical issues › Negotiate contract terms and language with various agencies › Involved with labor negotiations and CBA terms and conditions › Maintain safety per the National Transportation Safety Board and Federal Transportation A
uthority requirements
› Maintain employee morale and communicate company and client expectations 2019 General Manager – Los Angeles, CA
M
V Transportation
2016 – 2019 General Manager – Sylmar, CA
2014 – 2016 General Manager – Thousand Oaks, CA
E
lectro-Tech Products
2008 – 2014 General Manager – Glendora, CA
Laidlaw
Education Services
2002 – 2008 General Manager – Mission Viejo, CA
Courses & Education
› Cirtus College
› Cal Tech
› Transit and Paratransit Management Program

NARCISA MONTEMAYOR SILVA
Assistant Program Manager
Professional Transportation Experience
Transdev Services, Inc. (Formerly First Transit, Inc.)
2017 – Present Assistant General Manager – El Monte, CA › Responsible for ensuring safe, reliable, passenger focused services provided for six regional contracts
o Alhambra Act: Fixed route service, Double Map software provides real time bus tracking and also OTP
o Alhambra Senior Ride: Paratransit service that uses CTS software for reservations and scheduling
o A
rcadia Transit:. Fixed route service, Passio software provides real time bus tracking and also OTP
o Arcadia Dial a Ride: Paratransit service that uses CTS software for reservations and scheduling
o R
osemead Explorer: Fixed route service, Passio software provides real time bus
tracking and also OTP
o Rosemead Dial a Ride: Paratransit service that uses CTS software for reservations and scheduling
o S
an Gabriel: Microtransit service that uses RideCo software o S
ierra Madre: Dial A Ride and fixed route services
o M
onterey Park: Fixed route service, Passio software provides real time bus tracking and also OTP
o Moorpark: Microtransit service that uses RideCo software › Monitor and coach Operators and Dispatchers’ performance › Prepare and analyze operational reports/schedules
› Respond to customer comments/complaints
› Ensure strong safety culture
› Update and train employees on use of CTS and DoubleMap software 2011 -
2017 Project Manager – Imperial Valley Transit
› Managed 116 employees and 47 vehicles for fixed route and Dial A Ride service › Managed the valley wide paratransit service and the individual city DAR services using Tr
apeze
› Monitored and coached Operators and Dispatchers’ performance City of Visalia
2010 - 2011 Office Administrator – Visalia, CA
MV Transportation
2008 - 2009 Dispatcher – Visalia, CA

JUAN PEREZ
Safety and Training Manager
Professional Transportation Experience
Transdev Services, Inc.
2025 Safety Manager – El Monte, CA
› Oversees all safety operations for transit service, including accident investigations, r
egulatory compliance, and employee training
› Manages drug and alcohol program filings, chairs safety committees, and facilitates regular safety meetings
› Develops and delivers training programs to improve Operator knowledge and reduce pr
eventable incidents
› Monitors operations, identifies risks, and updates training materials to address emerging needs
› Prepares monthly safety reports for regional management to ensure transparency and ac
countability
› Implements proactive initiatives that reduce accidents, passenger incidents, and employee i
njuries
› Promotes a strong safety culture through coaching and cross-team collaboration 2024 – 2025 Assistant Director of Safety and Security – Arcadia, CA › Led accident investigations, worked with law enforcement, managed workers’ compensation cases, and documented incidents
› Delivered training and Lytx coaching to improve Operator performance and promote safe pr
actices
› Oversaw safety operations to ensure compliance and supported detours and route changes 2023 – 2024 Supervisor – Arcadia, CA
2023 Dispatcher – Arcadia, CA
2022 – 2023 Operator – Arcadia, CA
2021 – 2022 Dispatcher/Supervisor – Pasadena, CA
C
loset World
2021 – 2022 Installer Level 1/Delivery Driver – Los Angeles, CA 24/7 T
op Shelf Deliveries
2015 – 2021 Delivery Driver – Los Angeles, CA

BENJAMIN CASILLAS
Maintenance Manager
Professional Transportation Experience
Transdev Services, Inc. (formerly First Transit, Inc.)
2022 – Present Maintenance Manager – El Monte, CA
› Oversee all maintenance-related activities and Technicians › Responsible for maintenance of the equipment and maintaining proper inventory levels › Responsible for DOT Inspections
2020 – 2022 Maintenance Technician
› Managed effective use of vehicle assets and vehicle management systems › Complied with and ensured adherence to company’s high level of safety standards and regulations to encourage safe and efficient operations
› Ensured vehicle management systems were effectively utilized › Ensured services were provided within budget
› Provided leadership and guidance to develop location and company bench strength › Analyzed, prepared, and developed budgets and forecasts › Developed action plans to ensure customer retention and improve operational efficiencies 2003 – 2020 Maintenance Technician – El Monte, CA
› Calibrated and preformed preventative maintenance of transportation vehicles › Maintained, troubleshot, and repaired transportation vehicles › Promptly responded to maintenance repair requests
› Applied knowledge of machinery, tools, and process guidelines to identify root causes and resolve issues

ID Task Name Start Finish
1 Award Notification Wed 11/5/25 Tue 11/11/25
2 Contract Negotiation Wed 11/5/25 Wed 11/12/25
3 Notice to Proceed Thu 11/6/25 Fri 11/7/25
4 Post Jobs for any New Employees Mon 11/10/25 Fri 11/14/25 5 Develop Client Contact Protocol Mon 11/10/25 Fri 11/14/25 6 Obtain Incumbent Team Applications Mon 11/10/25 Fri 11/21/25 7 Schedule Start-up Team Mon 11/10/25 Wed 12/31/25
8 Facilities & Equipment - In Place Mon 11/10/25 Mon 11/10/25 9 Preliminary Onsite Meeting with the City of Baldwin Park Mon 11/10/25 Mon 11/10/25 10 Key Personnel Arrival Onsite - Already In Place Mon 11/10/25 Mon 11/10/25 11 Secure Insurance- Vehicle, Business, WC Mon 11/10/25 Fri 11/14/25 12 Ensure Tax Requirements are Met Mon 11/10/25 Fri 11/14/25 13 Transition Schedule/Planning/Communication Mon 11/10/25 Fri 11/14/25 14 Performance Team Conducts Initial Site Visit Mon 11/10/25 Fri 11/14/25 15 RideCo Implementation Timeline Mon 11/10/25 Tue 12/23/25 16 Employee Recruitment and Retention Mon 11/10/25 Wed 12/31/25 17 Team Transition Meetings (weekly) Tue 11/11/25 Wed 12/31/25 18 Contract Execution Wed 11/12/25 Fri 11/14/25
19 Order & Print New Hire Onboarding Required Documentation Fri 11/14/25 Wed 11/19/25 20 Order IT Equipment Fri 11/14/25 Fri 11/21/25
21 Establish Positions in ADP & Jobvite Fri 11/14/25 Fri 11/21/25 22 Create or Customize Standard Operating Procedures Fri 11/14/25 Sun 11/30/25 23 Create and Customize Safety Plans Fri 11/14/25 Sun 11/30/25 24 Create Complaint/Commendation Policies and Procedures Fri 11/14/25 Fri 12/12/25 25 Create and Customize Safety Policies & Procedures Fri 11/14/25 Fri 12/12/25 26 Create and Customize Disaster Recovery Plan / Business Continuity Plan Fri 11/14/25 Fri 12/19/25

B M E B M E B M
November December January
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Transdev and Baldwin Park

Project: Baldwin Park Startup
and Transition Plan

ID Task Name Start Finish
27 Procure Vehicles - DAR & Microtransit Fri 11/14/25 Wed 12/24/25 28 Discuss City Marketing / Website goals Mon 11/17/25 Fri 11/21/25 29 Employee Onboarding Events Mon 11/17/25 Sun 11/30/25 30 Create HR Files and Set up ADP Mon 11/17/25 Sun 11/30/25 31 Analysis of Existing Data Mon 11/17/25 Mon 12/1/25
32 Order Radios, DriveCam & DAR Fareboxes Mon 11/17/25 Mon 12/1/25 33 Set up Computers and Phone System Mon 11/17/25 Fri 12/5/25 34 Process Background/Criminal Records Checks Mon 11/17/25 Wed 12/31/25 35 Process MVR Checks Mon 11/17/25 Wed 12/31/25
36 Drug and Alcohol and DOT Physical Tests Mon 11/17/25 Wed 12/31/25 37 Hire New Employees Mon 11/17/25 Wed 12/31/25
38 On Site Corporate Support Mon 11/17/25 Wed 12/31/25
39 Purchase Accident Kits and On-Vehicle Technology Mon 11/17/25 Fri 11/21/25 40 Order Tablets Mon 11/17/25 Fri 11/21/25
41 Develop Website information and printed material Fri 11/21/25 Wed 12/17/25 42 Vehicle Inspections for City Fleet - Fixed Route Mon 11/24/25 Sun 11/30/25 43 Initial Benefits Enrollment Mon 12/1/25 Fri 12/12/25 44 Retained Employee Training Mon 12/1/25 Mon 12/15/25
45 New Operator Training Mon 12/1/25 Mon 12/15/25
46 Develop Custom Service and Support Plan Mon 12/1/25 Mon 12/15/25 47 Develop Monthly Report Format and Procedure Mon 12/1/25 Mon 12/15/25 48 Finance and Accounting Processes Mon 12/1/25 Mon 12/15/25 49 Establish NTD Reporting Procedures and Setup Mon 12/1/25 Mon 12/15/25 50 Establish Parts Inventory Mon 12/1/25 Mon 12/15/25
51 Create Vehicle Cleaning Plan Mon 12/1/25 Mon 12/15/25 52 Create Vehicle Fueling Process - CNG and Unleaded Mon 12/1/25 Mon 12/15/25

B M E B M E B M
November December January
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Transdev and Baldwin Park

Project: Baldwin Park Startup
and Transition Plan

ID Task Name Start Finish
53 Review and Approve Road Call Procedures Mon 12/1/25 Mon 12/15/25 54 Create Fare Reconciliation Process Mon 12/1/25 Fri 12/19/25 55 Develop Plan for Go-Live Celebration Mon 12/1/25 Fri 12/19/25 56 Order and Distribute Employee Uniforms Mon 12/1/25 Wed 12/31/25 57 City Reviews Report Format Mon 12/15/25 Thu 12/18/25 58 Conduct Operator Bid Mon 12/15/25 Tue 12/23/25
59 Conduct Employee Training Plan for Mobi Mon 12/15/25 Wed 12/31/25 60 Conduct Employee Training Plan for RideCo & Passio Mon 12/15/25 Wed 12/31/25 61 Dispatcher, Road Supervisor Training Mon 12/15/25 Wed 12/31/25 62 Put Fuel Logs in Place Mon 12/15/25 Wed 12/31/25
63 Community Outreach/Rider Outreach/Public Meeting Participation Wed 12/17/25 Tue 12/30/25 64 Finalize Report Format and Report Due Dates Thu 12/18/25 Tue 12/23/25 65 Publish Operator and Staff Schedules Tue 12/23/25 Sun 12/28/25 66 Install equipment on DAR / Microtransit fleet Wed 12/24/25 Wed 12/31/25 67 Final City Fleet Review Mon 12/29/25 Wed 12/31/25
68 Install Accident Kits on Vehicles Wed 12/31/25 Wed 12/31/25 69 First Day of Service Thu 1/1/26 Thu 1/1/26
70 Project 90-Day Review Wed 4/1/26 Wed 4/1/26

B M E B M E B M
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Transdev and Baldwin Park