Bell City Council
May 22, 2024

16. ADMINISTERING AGENCY agrees to comply with California Government Code 4525- 4529.14. Administering Agency shall undertake the procedures described in California Government Code 4527(a) and 4528(a). Administering Agency shall also comply with 2 CFR Part 200 Uniform Administrative Requirements, Cost Principles and Audit Requirement for Federal Awards, excluding 2 CFR Part 200.318-200.326.

17. ADMINISTERING AGENCY agrees and will assure that its contractors and subcontractors will be obligated to agree that Contract Cost Principles and Procedures, 48 CFR, Federal Acquisition Regulations System, Chapter 1, Part 31, et seq., shall be used to determine the allowability of individual PROJECT cost items. Every recipient and sub-recipient receiving PROJECT funds under this AGREEMENT shall comply with Federal administrative procedures in accordance with 2 CFR, Part 200, Uniform Administrative Requirements, Cost Principles and Audit Requirement for Federal Awards, excluding 2 CFR Part 200.318-200.326Governments. ADMINISTERING AGENCY agrees to comply with the provisions set forth in 23 CFR Parts 140, 645 and 646 when contracting with railroad and utility companies.

18. Every recipient and sub-recipient receiving PROJECT funds under this AGREEMENT shall comply with 2 CFR 200 excluding 2 CFR Part 200.318-200.326, 48 CFR Chapter 1, Part 31, LAPM, Public Contract Code (PCC) 10300- 10334 (procurement of goods), PCC 10335-10381 (non-A&E services), California Government Code 4525-4529.5 including 4527(a) and 4528(a), and other applicable STATE regulations.

19. Any PROJECT costs for which ADMINISTERING AGENCY has received payment or credit that are determined by subsequent audit to be questioned, disallowed, or unallowable under 2 CFR, Part 200, 48 CFR, Chapter 1, Part 31, 23 CFR Parts 140, 645 and 646, LAPM, Public Contract Code (PCC) 10300-10334 (procurement of goods), PCC 10335-10381 (non-A&E services), California Government Code 4525-4529.5 including 4527(a) and 4528(a), and other applicable STATE regulations are subject to repayment by ADMINISTERING AGENCY to STATE and may result in STATE imposing sanctions on ADMINISTERING AGENCY as described in Chapter 20 of the Local Assistance Procedures Manual.

20. Should ADMINISTERING AGENCY fail to refund any moneys due upon written demand by STATE as provided herein or should ADMINISTERING AGENCY breach this AGREEMENT by failing to complete PROJECT without adequate justification and approval by STATE, then, within thirty (30) days of demand, or within such other period as may be agreed to in writing between the PARTIES hereto, STATE, acting through the State Controller, the State Treasurer, the CTC or any other public entity or agency, may intercept, withhold and demand the transfer of an amount equal to the amount paid by or owed to STATE for each PROJECT, from future apportionments, or any other funds due ADMINISTERING AGENCY from the Highway Users Tax Fund or any other sources of funds, and/or may also withhold approval of future STATE FUNDED projects proposed by ADMINISTERING AGENCY.

21. Should ADMINISTERING AGENCY be declared to be in breach of this AGREEMENT or otherwise in default thereof by STATE, and if ADMINISTERING AGENCY is constituted as a joint powers authority, special district, or any other public entity not directly receiving funds through the State Controller, STATE is authorized to obtain reimbursement from whatever sources of funding are available, including the withholding or transfer of funds, from those constituent entities comprising a joint powers authority or by bringing of an action against ADMINISTERING AGENCY or its constituent member entities, to recover all funds provided by STATE hereunder. 8 ofPage 15

22. ADMINISTERING AGENCY acknowledges that the signatory party represents the ADMINISTERING AGENCY and further warrants that there is nothing within a Joint Powers Agreement, by which ADMINISTERING AGENCY was created, if any exists, that would restrict or otherwise limit STATE's ability to recover STATE FUNDS improperly spent by ADMINISTERING AGENCY in contravention of the terms of this AGREEMENT.

ARTICLE V

AUDITS, THIRD PARTY CONTRACTING, RECORDS RETENTION AND REPORTS

1. STATE reserves the right to conduct technical and financial audits of PROJECT work and records and ADMINISTERING AGENCY agrees, and shall require its contractors and subcontractors to agree, to cooperate with STATE by making all appropriate and relevant PROJECT records available for audit and copying as required by paragraph three (3) of Article V.

2. ADMINISTERING AGENCY, its contractors and subcontractors shall establish and maintain a financial management system and records that properly accumulate and segregate reasonable, allowable, and allocable incurred PROJECT costs and matching funds by line item for the PROJECT. The financial management system of ADMINISTERING AGENCY, its contractors and all subcontractors shall conform to Generally Accepted Accounting Principles, enable the determination of incurred costs at interim points of completion, and provide support for reimbursement payment vouchers or invoices sent to or paid by STATE.

3. ADMINISTERING AGENCY, ADMINISTERING AGENCY's contractors and subcontractors, and STATE shall each maintain and make available for inspection and audit by STATE, the California State Auditor, or any duly authorized representative of STATE or the United States, all books, documents, papers, accounting records, and other evidence pertaining to the performance of such contracts, including, but not limited to, the costs of administering those various contracts, and ADMINISTERING AGENCY shall furnish copies thereof if requested. All of the above-referenced parties shall make such AGREEMENT and PROGRAM SUPPLEMENT materials available at their respective offices at all reasonable times during the entire PROJECT period and for three (3) years, or 35 years for Prop 1B funds, from the date of final payment to ADMINISTERING AGENCY.

4. ADMINISTERING AGENCY shall not award a construction contract over $25,000 on the basis of a noncompetitive negotiation for work to be performed under this AGREEMENT without the prior written approval of STATE. All contracts awarded by ADMINISTERING AGENCY intended or used as local match credit must meet the requirements set forth in this AGREEMENT regarding local match funds.

5. ADMINISTERING AGENCY shall comply with Chapter 10 (commencing with Section 4525) Division 5 of Title 1 of the Government Code and shall undertake the procedures described in California Government Code 4527(a) and 4528(a). Administering Agency shall comply with Chapter 10 of the LAPM for AE Consultant Contracts.

6. ADMINISTERING AGENCY shall comply with Government Code Division 5 Title 1 sections 4525-4529.5 and shall undertake the procedures described in California Government Code 4527(a) and 4528(a) for procurement of professional service contracts. Administering Agency shall follow Public Contract Code Section 10335- 10381 for other professional service contracts.
9 ofPage 15

7. Any subcontract entered into by ADMINISTERING AGENCY as a result of this AGREEMENT shall contain all of the provisions of Article IV, FISCAL PROVISIONS, and this ARTICLE V, AUDITS, THIRD-PARTY CONTRACTING, RECORDS RETENTION AND REPORTS and shall mandate that travel and per diem reimbursements and third- party contract reimbursements to subcontractors will be allowable as PROJECT costs only after those costs are incurred and paid for by the subcontractors.

8. To be eligible for local match credit, ADMINISTERING AGENCY must ensure that local match funds used for a PROJECT meet the fiscal provisions requirements outlined in ARTICLE IV in the same manner that is required of all other PROJECT expenditures.

9. Except as provided in this Article, this AGREEMENT is solely between and for the benefit of the PARTIES and there are no third-party beneficiaries.

ARTICLE VI - MISCELLANEOUS PROVISIONS

1. ADMINISTERING AGENCY agrees to use all PROJECT funds reimbursed hereunder only for transportation purposes that are in conformance with Article XIX of the California State Constitution and other California laws.

2. ADMINISTERING AGENCY shall conform to all applicable State and Federal statutes and regulations, and the Local Assistance Program Guidelines and Local Assistance Procedures Manual as published by STATE and incorporated herein, including all subsequent approved revisions thereto applicable to PROJECT unless otherwise designated in the project-specific executed PROJECT SUPPLEMENT.

3. This AGREEMENT is subject to any additional restrictions, limitations, conditions, or any statute enacted by the State Legislature or adopted by the CTC that may affect the provisions, terms, or funding of this AGREEMENT in any manner.

4. ADMINISTERING AGENCY and the officers and employees of ADMINISTERING AGENCY, when engaged in the performance of this AGREEMENT, shall act in an independent capacity and not as officers, employees or agents of STATE.

5. Each project-specific PROGRAM SUPPLEMENT shall separately establish the terms and funding limits for each described PROJECT funded under this AGREEMENT and that PROGRAM SUPPLEMENT. No STATE FUNDS are obligated against this AGREEMENT.

6. ADMINISTERING AGENCY certifies that neither ADMINISTERING AGENCY nor its principals are suspended or debarred at the time of the execution of this AGREEMENT, and ADMINISTERING AGENCY agrees that it will notify STATE immediately in the event a suspension or a debarment occurs after the execution of this AGREEMENT.

7. ADMINISTERING AGENCY certifies, by execution of this AGREEMENT, that no person or selling agency has been employed or retained to solicit or secure this AGREEMENT upon an agreement or understanding for a commission, percentage, brokerage, or contingent fee, excepting bona fide employees or bona fide established commercial or selling agencies maintained by ADMINISTERING AGENCY for the purpose of securing business. For breach or violation of this warranty, STATE has the right to annul this AGREEMENT without liability, pay only for the value of the PROJECT work actually performed, or in STATE's discretion, to deduct from the price of PROGRAM SUPPLEMENT consideration, or otherwise recover, the full amount of such commission, percentage, brokerage, or contingent fee.
10 ofPage 15

8. In accordance with Public Contract Code section 10296, ADMINISTERING AGENCY hereby certifies under penalty of perjury that no more than one final unappealable finding of contempt of court by a federal court has been issued against ADMINISTERING AGENCY within the immediate preceding two (2) year period because of ADMINISTERING AGENCY's failure to comply with an order of a federal court that orders ADMINISTERING AGENCY to comply with an order of the National Labor Relations Board.

9. ADMINISTERING AGENCY shall disclose any financial, business, or other relationship with STATE that may have an impact upon the outcome of this AGREEMENT or any individual PROJECT encompassed within a PROGRAM SUPPLEMENT. ADMINISTERING AGENCY shall also list current contractors who may have a financial interest in the outcome of a PROJECT undertaken pursuant to this AGREEMENT. These disclosures shall be delivered to STATE in a form deemed acceptable by the STATE prior to execution of this AGREEMENT.

10. ADMINISTERING AGENCY hereby certifies that it does not have, nor shall it acquire, any financial or business interest that would conflict with the performance of any PROJECT initiated under this AGREEMENT.

11. ADMINISTERING AGENCY certifies that this AGREEMENT was not obtained or secured through rebates, kickbacks or other unlawful consideration either promised or paid to any STATE employee. For breach or violation of this warranty, STATE shall have the right, in its sole discretion, to terminate this AGREEMENT without liability, to pay only for PROJECT work actually performed, or to deduct from a PROGRAM SUPPLEMENT price or otherwise recover the full amount of such rebate, kickback, or other unlawful consideration.

12. Any dispute concerning a question of fact arising under this AGREEMENT that is not disposed of by agreement shall be decided by the STATE's Contract Manager, who shall be identified to ADMINISTERING AGENCY at the time of execution of this AGREEMENT and, as applicable , any time that Contract Manager changes during the duration of this AGREEMENT who may consider any written or verbal evidence submitted by ADMINISTERING AGENCY. The decision of the Contract Manager, issued in writing, shall be conclusive and binding on the PARTIES on all questions of fact considered and determined by the Contract Manager.

13. Neither the pendency of a dispute nor its consideration by the Contract Manager will excuse the ADMINISTERING AGENCY from full and timely performance in accordance with the terms of this AGREEMENT and each PROGRAM SUPPLEMENT.

14. Neither STATE nor any officer or employee thereof is responsible for any injury, damage or liability occurring by reason of anything done or omitted to be done by ADMINISTERING AGENCY under or in connection with any work, authority or jurisdiction of ADMINISTERING AGENCY arising under this AGREEMENT. It is understood and agreed that ADMINISTERING AGENCY shall fully defend, indemnify and save harmless STATE and all of its officers and employees from all claims and suits or actions of every name, kind and description brought forth under, including but not limited to, tortious, contractual, inverse condemnation or other theories or assertions of liability occurring by reason of anything done or omitted to be done by ADMINISTERING AGENCY under this AGREEMENT.

15. Neither ADMINISTERING AGENCY nor any officer or employee thereof is responsible for any injury, damage or liability occurring by reason of anything done or omitted to be done by STATE, under or in connection with any work, authority or 11 ofPage 15

jurisdiction arising under this AGREEMENT. It is understood and agreed that STATE shall fully defend, indemnify and save harmless the ADMINISTERING AGENCY and all of its officers and employees from all claims, suits or actions of every name, kind and description brought forth under, including but not limited to, tortious, contractual, inverse condemnation and other theories or assertions of liability occurring by reason of anything done or omitted to be done by STATE under this AGREEMENT.

16. In the event of (a) ADMINISTERING AGENCY failing to timely proceed with effective PROJECT work in accordance with the project-specific PROGRAM SUPPLEMENT; (b) failing to maintain any applicable bonding requirements; and (c) otherwise materially violating the terms and conditions of this AGREEMENT and/or any PROGRAM SUPPLEMENT, STATE reserves the right to terminate funding for that PROJECT upon thirty (30) days' written notice to ADMINISTERING AGENCY.

17. No termination notice shall become effective if, within thirty (30) days after receipt of a Notice of Termination, ADMINISTERING AGENCY either cures the default involved or, if the default is not reasonably susceptible of cure within said thirty (30) day period the ADMINISTERING AGENCY proceeds thereafter to complete that cure in a manner and time line acceptable to STATE.

18. Any such termination shall be accomplished by delivery to ADMINISTERING AGENCY of a Notice of Termination, which notice shall become effective not less than thirty (30) days after receipt, specifying the reason for the termination, the extent to which funding of work under this AGREEMENT and the applicable PROGRAM SUPPLEMENT is terminated and the date upon which such termination becomes effective, if beyond thirty (30) days after receipt. During the period before the effective termination date, ADMINISTERING AGENCY and STATE shall meet to attempt to resolve any dispute. In the event of such termination, STATE may proceed with the PROJECT work in a manner deemed proper by STATE. If STATE terminates funding for PROJECT with ADMINISTERING AGENCY for the reasons stated in paragraph sixteen (16) of ARTICLE VI, STATE shall pay ADMINISTERING AGENCY the sum due ADMINISTERING AGENCY under the PROGRAM SUPPLEMENT and/or STATE-approved finance letter prior to termination, provided, however, ADMINISTERING AGENCY is not in default of the terms and conditions of this AGREEMENT or the project-specific PROGRAM SUPPLEMENT and that the cost of any PROJECT completion to STATE shall first be deducted from any sum due ADMINISTERING AGENCY.

19. In the case of inconsistency or conflicts with the terms of this AGREEMENT and that of a project-specific PROGRAM SUPPLEMENT and/or Cooperative Agreement, the terms stated in that PROGRAM SUPPLEMENT and/or Cooperative Agreement shall prevail over those in this AGREEMENT.

20. Without the written consent of STATE, this AGREEMENT is not assignable by ADMINISTERING AGENCY either in whole or in part.

21. No alteration or variation of the terms of this AGREEMENT shall be valid unless made in writing and signed by the PARTIES, and no oral understanding or agreement not incorporated herein shall be binding on any of the PARTIES. 12 ofPage 15

City of Bell
City of Bell
IN WITNESS WHEREOF, the parties have executed this AGREEMENT by their duly authorized officer.

STATE OF CALIFORNIA

DEPARTMENT OF TRANSPORTATION
________________________________
________________________________Chief, Office of Project Management Oversight
Division of Local Assistance
Representative Name & Title
(Authorized Governing Body
Representative)
By______________________________ By______________________________ Date______________________________ Date______________________________ ________________________________
13 ofPage 15

EXHIBIT A - FAIR EMPLOYMENT PRACTICES ADDENDUM

1. In the performance of this Agreement, ADMINISTERING AGENCY will not discriminate against any employee for employment on account of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status. ADMINISTERING AGENCY will take affirmative action to ensure that employees are treated during employment without regard to their race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status. Such action shall include, but not be limited to, the following:
employment; upgrading; demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. ADMINISTERING AGENCY shall post in conspicuous places, available to employees for employment, notices to be provided by STATE setting forth the provisions of this Fair Employment section.

2. ADMINISTERING AGENCY, its contractor(s) and all subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Gov. Code, 12900 et seq.), and the applicable regulations promulgated thereunder (Cal. Code Regs., Title 2, 11000, et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code section 12900(a-f), set forth in Chapter 5 of Division 4 of Title 2 of the California Code of Regulations are incorporated into this AGREEMENT by reference and made a part hereof as if set forth in full. Each of the ADMINISTERING AGENCY'S contractors and all subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreements, as appropriate.

3. ADMINISTERING AGENCY shall include the nondiscrimination and compliance provisions of this clause in all contracts and subcontracts to perform work under this AGREEMENT.

4. ADMINISTERING AGENCY will permit access to the records of employment, employment advertisements, application forms, and other pertinent data and records by STATE, the State Fair Employment and Housing Commission, or any other agency of the State of California designated by STATE, for the purposes of investigation to ascertain compliance with the Fair Employment section of this Agreement.

5. Remedies for Willful Violation:
(a) STATE may determine a willful violation of the Fair Employment provision to have occurred upon receipt of a final judgment to that effect from a court in an action to which ADMINISTERING AGENCY was a party, or upon receipt of a written notice from the Fair Employment and Housing Commission that it has investigated and determined that ADMINISTERING AGENCY has violated the Fair Employment Practices Act. (b) For willful violation of this Fair Employment Provision, STATE shall have the right to terminate this Agreement either in whole or in part, and any loss or damage sustained by STATE in securing the goods or services thereunder shall be borne and paid for by ADMINISTERING AGENCY and by the surety under the performance bond, if any, and STATE may deduct from any moneys due or thereafter may become due to ADMINISTERING AGENCY, the difference between the price named in the Agreement 14 ofPage 15

and the actual cost thereof to STATE to cure ADMINISTERING AGENCY's breach of this Agreement.
15 ofPage 15

00000A538
FOR STATE FUNDED PROJECTS NO 07-5272S21
0723000174
April 19, 2024
07-LA-0-BELL
HSIPSL-5272(020)
5272
This Program Supplement, effective , hereby adopts and incorporates into the Administering Agency-State Agreement No. 07-5272S21 for State Funded Projects which was entered into between the ADMINISTERING AGENCY and the STATE with an effective date of and is subject to all the terms and conditions thereof. This PROGRAM SUPPLEMENT is executed in accordance with Article I of the aforementioned Master Agreement under authority of Resolution No. approved by the ADMINISTERING AGENCY on (See copy attached).

The ADMINISTERING AGENCY further stipulates that as a condition to the payment by the State of any funds derived from sources noted below encumbered to this project, Administering Agency accepts and will comply with the Special Covenants and remarks set forth on the following pages. 26 signalized intersections throughout the City of Bell.

Upgrade traffic signal hardware with new lenses, back-plates, mounting, size, number, audible push

0.0(MILES)
State Funds
Estimated Cost Matching Funds

CITY OF BELL
By ________________________________ By ________________________________ Title _______________________________
Date _______________________________
Attest _______________________________ Date _______________________________ Division of Local Assistance
I hereby certify upon my personal knowledge that budgeted funds are available for this encumbrance:

Accounting Officer _______________________ Date _______________ PROGRAM SUPPLEMENT NO.
to

ADMINISTERING AGENCY-STATE AGREEMENT
Adv. Project ID Date:

Location:

Project Number:

E.A. Number:

Locode:

PROJECT LOCATION:

TYPE OF WORK: LENGTH:

LOCAL OTHER
$1,340,200.00 $123,720.00 $103,000.00
Chief, Office of Project Implementation

STATE OF CALIFORNIA
Department of Transportation
$1,113,480.00
$1,113,480.00STATE
1 Page of 3Program Supplement 07--527-A538- SERIAL
4/19/2024

SPECIAL COVENANTS OR REMARKS
07-LA-0-BELL
HSIPSL-5272(020)

1. A. This PROJECT has received STATE funds from Highway Safety Improvement Program (HSIP). The ADMINISTERING AGENCY agrees to administer the PROJECT in accordance with the Highway Safety Improvement Program (HSIP) Guidelines, the Local Assistance Procedures Manual (LAPM), the Local Assistance Program Guidelines (LAPG), and this PROGRAM SUPPLEMENT.

B. The STATE funds for this PROJECT may be provided under one or more phases, which are Preliminary Engineering (PE), Right-of-Way (R/W) and Construction (Con).

A phase-specific fund allocation is required, in addition to other requirements, before reimbursable work can occur for the phase identified. Each allocation will be assigned an effective date and identify the amount of funds allocated per phase. Unless otherwise determined, the effective date of the phase-specific allocation will constitute the start of reimbursable expenditures for the phase. The STATE funds available for reimbursement will be limited to the amount allocated by the STATE for the phase.

C. At the time of the first fund allocation approval for the Project, this PROGRAM SUPPLEMENT, a STATE-approved Allocation Letter and STATE Finance Letter are prepared to allow reimbursement of eligible PROJECT expenditures for the phase allocated.

D. STATE and ADMINISTERING AGENCY agree that any additional fund allocations made after the execution of this PROGRAM SUPPLEMENT, for the phase that has been authorized in the first fund allocation approval or for a new phase, will be encumbered on this PROJECT by use of a STATE-approved Allocation Letter and a STATE Finance Letter and are subject to the terms and conditions thereof.

E. This PROJECT is subject to the delivery requirements enacted by the HSIP guidelines. The delivery requirements may be accessed at: https://dot.ca.gov/programs/local-assistance/fed- and-state-programs/highway-safety-improvement-program/delivery-requirements-status- approved-projects.

F. Award information shall be submitted by the ADMINISTERING AGENCY to the District Local Assistance Engineer immediately after project contract award and prior to the submittal of the ADMINISTERING AGENCY'S first invoice for the construction contract. Failure to do so will cause a delay in the State processing of invoices for the construction phase.

G. The ADMINISTERING AGENCY shall invoice STATE for PE, R/W and CON costs no later than 180 days after the end of expenditure the phase. For construction costs, the ADMINISTERING AGENCY has 180 days after project completion or contract acceptance to make the final payment to the contractor, prepare the final Report of Expenditures and final invoice, and submit to STATE for verification and
2 Page of 3Program Supplement 07--527-A538- SERIAL

SPECIAL COVENANTS OR REMARKS
07-LA-0-BELL
HSIPSL-5272(020)
payment.

H. ADMINISTERING AGENCY agrees to submit the final report documents that collectively constitute a "Report of Expenditures" within one hundred eighty (180) days of PROJECT completion. Failure of ADMINISTERING AGENCY to submit a "Final Report of Expenditures" within 180 days of PROJECT completion will result in STATE imposing sanctions upon ADMINISTERING AGENCY in accordance with the current LAPM provisions.

I. ADMINISTERING AGENCY agrees to comply with the requirements in 2 CFR Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (applicable to Federal and State Funded Projects).

J. By executing this PROGRAM SUPPLEMENT, ADMINISTERING AGENCY agrees to provide the STATE, upon request, with the information related to the PROJECT for the purpose of project evaluation or other purposes.

K. The ADMINISTERING AGENCY shall construct the PROJECT in accordance with the scope of work presented in the application and approved by the State. Any changes to the approved PROJECT scope without the prior expressed approval of the State are ineligible for reimbursement and may result in the entire PROJECT becoming ineligible for reimbursement. 3 Page of 3Program Supplement 07--527-A538- SERIAL

UNDER SEPARATE COVER
AGENDA ITEM NO. 5

5. Update to the Salary Range for the position of Human Resources and Risk Manager. (City Council)

Recommendation: It is recommended that the City Council:

1. Approve a new salary range for the position of Human Resources and Risk Manager effective the new payroll
period after the City Council approval; and

2. Direct staff to prepare an update to the City’s Employee Salary Schedule Resolution and incorporate the new Salary range for the position of Human Resources and Risk
Manager

AGENDA ITEM 6

City of Bell
Agenda Report

DATE: May 22, 2024

TO: Mayor and Members of the City Council

FROM: Janine A. Andrade, Director of Community Services

APPROVED Michael L. Antwine II (e-signature)
BY: __________________________________
Michael L. Antwine II, City Manager

SUBJECT: C onsideration To Approve a T hree-Year (3) Agreement with Express Transportation Services, LLC. For Public Transportation Service in the amount of $1,574,882.64

RECOMMENDATION:

It is recommended that the City Council approve a three-year (3) Agreement with Express Transportation Services, LLC for professional Public Transportation Service of $1,574,882.64.

BACKGROUND:

The City of Bell (City) takes pride in offering a comprehensive range of transportation services to its residents, ensuring convenience and accessibility for all. The Fixed Route System operates on a well -planned 40-minute, 7.5-mile loop, encompassing the City of Bell, Cudahy, and Bell Gardens. For Seniors and disabled residents of Bell, the city provides two essential transportation services: Taxi Service and Dial -A-Ride. The Dial -A-Ride service offers complimentary shared transportation, allowing participants to travel up to five miles for general purposes and up to eight miles for essential needs. Additionally, the Dial -A-Cab (Taxi Service) provides an exclusive on- demand solution specifically tailored for medical travel.

Presently, the city maintains a month-to-month contract with Global Paratransit Inc. (Paratransit) for Public Transportation Services. Following the City Council's approval on December 13, 2023, a fourth and conclusive amendment with Paratransit extended this contract services on a monthly basis. This extension aimed to provide the city with ample time to prepare, release, and evaluate requests for proposals (RFP). The city has now completed the evaluation process and recommends awarding the award to Express Transportation Services, LLC (Express). Staff recommends the continuation of services with Paratransit until the conclusion of Fiscal Year 2023/2024. Following this period, the intention is to initiate the contract with Express starting July 1, 2024. Assuming the award is granted tonight, Staff envisions utilizing the next three months to seamlessly transition into the new service. During this time, a comprehensive community outreach marketing program will be implemented to inform residents about the available new services and guide them on how to participate.

DISCUSSION:

The City of Bell Community Services Department solicited proposals from Public Transportation service firms, through an RFP posted on the PlanetBids website on September 8, 2023. To control costs and reduce administrative staff effort, the RFP requested fixed costs for the three years of

AGENDA ITEM 6

the agreement. Thirty-one (31) firms were notified of the proposal opportunity, including vendors that provide Public Transportation Services to nearby cities such as Norwalk, South Gate, and Huntington Park.

The requested Public Transportation Services encompasses several components: a fixed route bus program for the general public, a paratransit advance reservation program for qualified seniors’ citizens and disabled residents, and a demand-responsive Taxi-based program catering to eligible seniors and disable residents. The selected contract is expected to serve as the prime contractor, overseeing, coordinating, and providing all necessary personnel, vehicle maintenance, services and supplies essential for the seamless operation of the entire program .

A detailed list of required tasks to be performed daily, weekly, monthly, and semi -annually in the program was included in the proposals scope of work. On October 23, 2023, the City received two (2) proposals. Figure 1 demonstrates the vendors who submitted a proposal:

Figure 1: Submission of Proposal for Public Transportation Services Ranking Vendor Name Total Contract
Amount
1 Express Transportation Services, LLC
(option 2)
$516,137
2 Global Paratransit, Inc. $536,768

Bell Municipal Code section 3.12.060 defines the purchasing procedure to select a contractor, and lists the factors required to select a bidder. The proposals were evaluated with the following criteria:

• Qualifications of Contractor and Financial Stability (25%) • Qualifications of Staff, Operations, Facility and Resources (25%) • Operating Methodology and Practices (25%)
• Cost Effectiveness (25%)

After a comprehensive review process, both vendors were selected for further consideration.

Reference checks were conducted for each, followed by interviews.

A panel consisting of three (3) city staff members thoroughly assessed the proposals and concluded that Express emerged as the most qualified, offering superior quality services. Staff recommends implementation of Express service program Option #2 in their proposal, wherein vendors are responsible for supplying their own vehicles. This stands in contrast to Option #1, which places the burden of vehicle responsibility on the city.

Express provides expertise in both fixed route transportation and Dial—Ride paratransit services.

Express has effectively displayed the necessary experience, administrative efficiency, capabilities, and operational infrastructure required to excel in government contracting opportunities.

Express track record includes successful collaborations with various organizations such as the City of Huntington Park and Maywood. The base bid amount for Express Transportation Services in year 1 stands at $516,137. Based on (CPI) Consumer Price Index in year 2 the cost is projected to be at $524,911.32. In year 3 the projected cost is $533,834.32 following a 1.7% increase in each of years 2 and 3, respectively. The total projected amount of the contract is $1,574,882.64.

AGENDA ITEM 6

FISCAL IMPACT:

No impact to general fund. Funding source is allocated through Proposition A, 700-60-00-4020- 000-6100. In Fiscal Year 24/25, the annual expense for Express is projected to be $516,137.00.

Below are the yearly amounts for Express:

• Year 1 (FY 24/25) - $ 516,137.00
• Year 2 (FY 25/26) - $ 5 24,911.32
• Year 3 (FY 26/27) - $ 5 33,834.32

Total projected for three (3) years: $ 1,574,882.60

ATTACHMENT(S):

1. Contract Services Agreement with Express Transportation Services, LLC

2. Express Transportation Services Proposal

3. Global Paratransit, Inc Proposal

4. Transportation Services Grading Sheet

5. Transportation Services RFP

CONTRACT SERVICES AGREEMENT
By and Between

THE CITY OF BELL,

A MUNICIPAL CORPORATION
and

EXPRESS TRANSPORTATION SERVICES, LLC
Attachment 1

1 AGREEMENT FOR CONTRACT SERVICES

BETWEEN

THE CITY OF BELL, CALIFORNIA AND

EXPRESS TRANSPORTATION SERVICES, LLC
THIS AGREEMENT FOR CONTRACT SERVICES (herein“ Agreement”) is made and entered into this day of May 22, 2024 by and between the CITY OF BELL, a municipal corporation (“City”) and EXPRESS TRANSPORTATION SERVICES, LLC, (“Consultant” or “Contractor”). City and Contractor are sometimes hereinafter individually referred to as “Party” and hereinafter collectively referred to as the “Parties.” ”). (The term Contractor includes professionals performing in a consulting capacity.)

RECITALS
A. City has sought, by issuance of a Request for Proposals or Invitation for Bids, the performance of the services defined and described particularly in Section 1 of this Agreement.

B. Contractor, following submission of a proposal or bid for the performance of the services defined and described particularly in Section 1 of this Agreement, was selected by the City to perform those services.

C. Pursuant to the City of Bell’s Municipal Code, City has authori ty to enter into this Agreement Services Agreement and the Chief Administrative Officer has authority to execute this Agreement.

D. The Parties desire to formalize the selection of Contractor for performance of those services defined and described particularly in Section 1 of this Agreement and desire that the terms of that performance be as particularly defined and described herein.

OPERATIVE PROVISIONS
NOW, THEREFORE, in consideration of the mutual promises and covenants made by the Parties and contained herein and other consideration, the value and adequacy of which are hereby acknowledged, the parties agree as follows:

ARTICLE 1. SERVICES OF CONTRACTOR

1.1 Scope of Services.

In compliance with all terms and conditions of this Agreement, the Contractor shall provide those services specified in the “Scope of Services” attached hereto as Exhibit “A” and incorporated herein by this reference, which services may be referred to herein as the “services” or “work” hereunder. As a material inducement to the City entering into this Agreement, Contractor represents and warrants that it has the qualifications, experience, and facilities necessary to properly perform the services required under this Agreement in a thorough, competent, and professional manner, and is experienced in performing the work and services contemplated herein.

Contractor shall at all times faithfully, competently and to the best of its ability, experience and talent, perform all services described herein. Contractor covenants that it shall follow the highest professional standards in performing the work and services required hereunder and that all

2 materials will be of good quality, fit for the purpose intended. For purposes of this Agreement, the phrase “highest professional standards” shall mean those standards of practice recognized by one or more first-class firms performing similar work under similar circumstances.

1.2 Contractor’s Proposal.

The Scope of Service shall include the Contractor’s scope of work or bid which shall be incorporated herein by this reference as though fully set forth herein. In the event of any inconsistency between the terms of such proposal and this Agreement, the terms of this Agreement shall govern.

1.3 Compliance with Law.

Contractor shall keep itself informed concerning, and shall render all services hereunder in accordance with all ordinances, resolutions, statutes, rules, and regulations of the City and any Federal, State or local governmental entity having jurisdiction in effect at the time service is rendered.

1.4 Licenses, Permits, Fees and Assessments.

Contractor shall obtain at its sole cost and expense such licenses, permits and approvals as may be required by law for the performance of the services required by this Agreement. Contractor shall have the sole obligation to pay for any fees, assessments and taxes, plus applicable penalties and interest, which may be imposed by law and arise from or are necessary for the Contractor’s performance of the services required by this Agreement, and shall indemnify, defend and hold harmless City, its officers, employees or agents of City, against any such fees, assessments, taxes penalties or interest levied, assessed or imposed against City hereunder.

1.5 Familiarity with Work.

By executing this Agreement, Contractor warrants that Contractor (i) has thoroughly investigated and considered the scope of services to be performed, (ii) has carefully considered how the services should be performed, and (iii) fully understands the facilities, difficulties and restrictions attending perform ance of the services under this Agreement. If the services involve work upon any site, Contractor warrants that Contractor has or will investigate the site and is or will be fully acquainted with the conditions there existing, prior to commencement of serv ices hereunder. Should the Contractor discover any latent or unknown conditions, which will materially affect the performance of the services hereunder, Contractor shall immediately inform the City of Bell such fact and shall not proceed except at City’s r isk until written instructions are received from the Contract Officer.

1.6 Care of Work.

The Contractor shall adopt reasonable methods during the life of the Agreement to furnish continuous protection to the work, and the equipment, materials, papers, documents, plans, studies and/or other components thereof to prevent losses or damages, and shall be responsible for all such damages, to persons or property, until acceptance of the work by City, except such losses or damages as may be caused by City’s own negligence.

3 1.7 Warranty.

Contractor warrants all Work under the Agreement (which for purposes of this Section shall be deemed to include unauthorized work which has not been removed and any non- conforming materials incorporated into the Work) to be of good quality and free from any defective or faulty material and workmanship. Contractor agrees that for a period of one year (or the period of time specified elsewhere in the Agreement or in any guarantee or warranty provided by any manufacturer or supplie r of equipment or materials incorporated into the Work, whichever is later) after the date of final acceptance, Contractor shall within ten (10) days after being notified in writing by the City of Bell any defect in the Work or non -conformance of the Work to the Agreement, commence and prosecute with due diligence all Work necessary to fulfill the terms of the warranty at his sole cost and expense. Contractor shall act sooner as requested by the City in response to an emergency. In addition, Contractor shall, at its sole cost and expense, repair and replace any portions of the Work (or work of other contractors) damaged by its defective Work or which becomes damaged in the course of repairing or replacing defective Work. For any Work so corrected, Contractor's obligation hereunder to correct defective Work shall be reinstated for an additional one year period, commencing with the date of acceptance of such corrected Work. Contractor shall perform such tests as the City may require to verify that any corrective actions, including, without limitation, redesign, repairs, and replacements comply with the requirements of the Agreement. All costs associated with such corrective actions and testing, including the removal, replacement, and reinstitution of equipment and materials necessary to gain access, shall be the sole responsibility of the Contractor. All warranties and guarantees of subcontractors, suppliers and manufacturers with respect to any portion of the Work, whether express or implied, are deemed to be obtained by Contractor for the benefit of the City, regardless of whether or not such warranties and guarantees have been transferred or assigned to the City by separate agreement and Contractor agrees to enforce such warranties and guarantees, if necessary, on behalf of the City. In the event that Contractor fails to perform its obligations under this Section, or under any other warranty or guaranty under this Agreement, to the reasonable satisfaction of the City, the City shall have the right to correct and replace any defective or non-conforming Work and any work damaged by such work or the replacement or correction thereof at Contractor's sole expense. Contractor shall be obligated to fully reimburse the City for any expenses incurred hereunder upon demand. This provision may be waived in Exhibit “B” if the services hereunder do not include construction of any improvements or the supplying of equipment or materials.

1.8 Prevailing Wages.

Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 1600, et seq., (“Prevailing Wage Laws”), which require the payment of prevailing wage rates and the performance of other requirements on “Public Works” and “Maintenance” projects. If the Services are being performed as part of an applicable “Public Works” or “Maintenance” project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. City shall provide Contractor with a copy of the prevailing rates of per diem wages in effect at the commencement of this Agreement. Contractor shall make copies of the prevailing rates of per diem wages for each craft, classification or type of worker needed to execute the Services available to interested parties upon request, and shall post copies at the Contractor’s principal place of business and at the project site. Contractor shall defend,

4 indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws.

1.9 Further Responsibilities of Parties.

Both parties agree to use reasonable care and diligence to perform their respective obligations under this Agreement. Both parties agree to act in good faith to execute all instruments, prepare all documents and take all actions as may be reasonably necessary to carry out the purposes of this Agreement. Unless hereafter specified, neither party shall be responsible for the service of the other.

1.10 Additional Services.

City shall have the right at any time during the performance of the services, without invalidating this Agreement, to order extra work beyond that specified in the Scope of Services or make changes by altering, adding to or deducting from said work. No such extra work may be undertaken unless a written o rder is first given by the Contract Officer to the Contractor, incorporating therein any adjustment in (i) the Agreement Sum, and/or (ii) the time to perform this Agreement, which said adjustments are subject to the written approval of the Contractor. Any increase in compensation of up to five percent (5%) of the Agreement Sum or $25,000, whichever is less; or in the time to perform of up to one hundred eighty (180) days may be approved by the Contract Officer. Any greater increases, taken either separately or cumulatively must be approved by the City. It is expressly understood by Contractor that the provisions of this Section shall not apply to services specifically set forth in the Scope of Services or reasonably contemplated therein.

Contractor hereby acknowledges that it accepts the risk that the services to be provided pursuant to the Scope of Services may be more costly or time consuming than Contractor anticipates and that Contractor shall not be entitled to additional compensation therefor.

1.11 Special Requirements.

Additional terms and conditions of this Agreement, if any, which are made a part hereof are set forth in the “Special Requirements” attached hereto as Exhibit “B” and incorporated herein by this reference. In the event of a conflict between the provisions of Exhibit “B” and any other provisions of this Agreement, the provisions of Exhibit “B” shall govern.

ARTICLE 2. COMPENSATION AND METHOD OF PAYMENT.

2.1 Contract Sum.

Subject to any limitations set forth in this Agreement, City agrees to pay Contractor the amounts specified in the “Schedule of Compensation” attached hereto as Exhibit “C” and incorporated herein by this reference. The total compensation, including reimbursement for actual expenses, shall not exceed ONE MILLION FIVE HUNDRED SEVENTY -FOUR

THOUSAND EIGHT HUNDRED EIGHTY TWO DOLLARS AND SIXTY FOUR CENTS ($1,574,882.64) (the “Contract”), unless additional compensation is approved pursuant to Section

1.10.

5 2.2 Method of Compensation.

The method of compensation may include: (i) a lump sum payment upon completion, (ii) payment in accordance with specified tasks or the percentage of completion of the services, (iii) payment for time and materials based upon the Contractor’s rates as specified in the Schedule of Compensation, provided that time estimates are provided for the performance of sub tasks, but not exceeding the Contract Sum or (iv) such other methods as may be specified in the Schedule of Compensation.

2.3 Reimbursable Expenses.

Compensation may include reimbursement for actual and necessary expendit ures for reproduction costs, telephone expenses, and travel expenses approved by the Contract Officer in advance, or actual subcontractor expenses if an approved subcontractor pursuant to Section 4.5, and only if specified in the Schedule of Compensation. The Contract Sum shall include the attendance of Contractor at all project meetings reasonably deemed necessary by the City.

Coordination of the performance of the work with City is a critical component of the services. If Contractor is required to attend additional meetings to facilitate such coordination, Contractor shall not be entitled to any additional compensation for attending said meetings.

2.4 Invoices.

Each month Contractor shall furnish to City an original invoice for all work performed and expenses incurred during the preceding month in a form approved by City’s Director of Finance.

The invoice shall detail charges for all necessary and actual expenses by the following categories:
labor (by sub-category), travel, materials, equipment, supplies, and sub-contractor contracts. Sub- contractor charges shall also be detailed by such categories.

City shall independently review each invoice submitted by the Contractor to determine whether the work performed and expenses incurred are in compliance with the provisions of this Agreement. Except as to any charges for work performed or expenses incurred by Contractor which are disputed by City, or as provided in Section 7.3. City will use its best efforts to cause Contractor to be paid within forty-five (45) days of receipt of Contractor’s correct and undisputed invoice. In the event any charges or expenses are disputed by City, the original invoice shall be returned by City to Contractor for correction and resubmission.

2.5 Waiver.

Payment to Contractor for work performed pursuant to this Agreement shall not be deemed to waive any defects in work performed by Contractor.

ARTICLE 3. PERFORMANCE SCHEDULE

3.1 Time of Essence.

Time is of the essence in the performance of this Agreement.

6 3.2 Schedule of Performance.

Contractor shall commence the services pursuant to this Agreement upon receipt of a written notice to proceed and shall perform all services within the time period(s) established in the “Schedule of Performance” attached hereto as Exhibit “D” and incorporated herein by this reference. When requested by the Contractor, extensions to the time period(s) specified in the Schedule of Performance may be approved in writing by the Contract Officer but not exceeding one hundred eighty (180) days cumulatively.

3.3 Force Majeure.

The time period(s) specified in the Schedule of Performance for performance of the services rendered pursuant to this Agreement shall be extended because of any delays due to unforeseeable causes beyond the control and wi thout the fault or negligence of the Contractor, including, but not restricted to, acts of God or of the public enemy, unusually severe weather, fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, litigation, and/or acts of any governmental agency, including the Agency, if the Contractor shall within ten (10) days of the commencement of such delay notify the Contract Officer in writing of the causes of the delay. The Contract Officer shall ascertain the facts and the extent of delay, and extend the time for performing the services for the period of the enforced delay when and if in the judgment of the Contract Officer such delay is justified. The Contract Officer’s determination shall be final and conclusive upon the parties to this Agreement. In no event shall Contractor be entitled to recover damages against the City for any delay in the performance of this Agreement, however caused, Contractor’s sole remedy being extension of the Agreement pursuant to this Section.

3.4 Inspection and Final Acceptance.

City may inspect and accept or reject any of Contractor’s work under this Agreement, either during performance or when completed. City shall reject or finally accept Contractor’s work within forth five (45) days after submitted to City. City shall accept work by a timely written acceptance, otherwise work shall be deemed to have been rejected. City’s acceptance shall be conclusive as to such work except with respect to latent defects, fraud and such gross mistakes as amount to fraud.

Acceptance of any work by City shall not constitute a waiver of any of the provisions of this Agreement including, but not limited to, Section X, pertaining to indemnification and insurance, respectively.

3.5 Term.

Unless earlier terminated in accordance with Article 8 of this Agreement, this Agreement shall continue in full force and effect until completion of the services but not exceeding three (3) years from the date hereof, except as otherwise provided in the Schedule of Performance (Exhibit “D”).

7 ARTICLE 4. COORDINATION OF WORK

4.1 Representatives and Personnel of Contractor.

The following principals of Contractor (Principals) are hereby designated as being the principals and representatives of Contractor authorized to act in its behalf with respect to the work specified herein and make all decisions in connection therewith:

Victor Caballero President
(Name) (Title)
(Name) (Title)
(Name) (Title)
It is expressly understood that the experience, knowledge, capability and reputation of the foregoing principals were a substantial inducement for City to enter into this Agreement.

Therefore, the foregoing principals shall be responsible during the term of this Agreement for directing all activities of Contractor and devoting sufficient time to personally supervise the services hereunder. All personnel of Contractor, and any authorized agents, shal l at all times be under the exclusive direction and control of the Principals. For purposes of this Agreement, the foregoing Principals may not be replaced nor may their responsibilities be substantially reduced by Contractor without the express written ap proval of City. Additionally, Contractor shall make every reasonable effort to maintain the stability and continuity of Contractor’s staff and subcontractors, if any, assigned to perform the services required under this Agreement. Contractor shall notify the City of Bell any changes in Contractor’s staff and subcontractors, if any, assigned to perform the services required under this Agreement, prior to and during any such performance.

4.2 Status of Contractor.

Contractor shall have no authority to bind City in any manner, or to incur any obligation, debt or liability of any kind on behalf of or against City, whether by contract or otherwise, unless such authority is expressly conferred under this Agreement or is otherwise expressly conferred in writing by City. Contractor shall not at any time or in any manner represent that Contractor or any of Contractor’s officers, employees, or agents are in any manner officials, officers, employees or agents of City. Neither Contractor, nor any of Contractor’s officers, employees or agents, shall obtain any rights to retirement, health care or any other benefits which may otherwise accrue to City’s employees. Contractor expressly waives any claim Contractor may have to any such rights.

8 4.3 Contract Officer.

The Contract Officer shall be such person as may be designated by the Chief Administrative Officer of City. It shall be the Contractor’s responsibility to assure that the Contract Officer is kept informed of the progress of the performance of the services and the Contractor shall refer any decisions which must be made by City to the Contract Officer. Unless otherwise specified herein, any approval of City required hereunder shall mean the approval of the Contract Officer.

The Contract Officer shall have authority, if specified in writing by the Chief Administrative Officer, to sign all documents on behalf of the City required hereunder to carry out the terms of this Agreement.

4.4 Independent Contractor.

Neither the City nor any of its employees shall have any control over the manner, mode or means by which Contractor, its agents or employees, perform the services required herein, except as otherwise set forth herein. City shall have no voice in the selection, dischar ge, supervision or control of Contractor’s employees, servants, representatives or agents, or in fixing their number, compensation or hours of service. Contractor shall perform all services required herein as an independent contractor of City and shall rem ain at all times as to City a wholly independent contractor with only such obligations as are consistent with that role. Contractor shall not at any time or in any manner represent that it or any of its agents or employees are agents or employees of City. City shall not in any way or for any purpose become or be deemed to be a partner of Contractor in its business or otherwise or a joint venturer or a member of any joint enterprise with Contractor.

4.5 Prohibition Against Subcontracting or Assignment.

The experience, knowledge, capability and reputation of Contractor, its principals and employees were a substantial inducement for the Agency to enter into this Agreement. Therefore, Contractor shall not contract with any other entity to perform in whole or in part the services required hereunder without the express written approval of the Agency. In addition, neither this Agreement nor any interest herein may be transferred, assigned, conveyed, hypothecated or encumbered voluntarily or by operation of law, w hether for the benefit of creditors or otherwise, without the prior written approval of Agency. Transfers restricted hereunder shall include the transfer to any person or group of persons acting in concert of more than twenty five percent (25%) of the pres ent ownership and/or control of Contractor, taking all transfers into account on a cumulative basis. In the event of any such unapproved transfer, including any bankruptcy proceeding, this Agreement shall be void. No approved transfer shall release the Contractor or any surety of Contractor of any liability hereunder without the express consent of Agency.

ARTICLE 5. INSURANCE, INDEMNIFICATION AND BONDS

5.1 Insurance Coverages.

The Contractor shall procure and maintain, at its sole cost and expense, in a form and content satisfactory to City, during the entire term of this Agreement including any extension thereof, the following policies of insurance which shall cover all elected and appointed officers, employees and agents of City:

9 ( a) Comprehensive General Liability Insurance (Occurrence Form CG0001 or equivalent). A policy of comprehensive general liability insurance written on a per occurrence basis for bodily injury, personal injury and property damage. The policy of insurance shall be in an amount not less than $1,000,000.00 per occurrence or if a general aggregate limit is used, either the general aggregate limit shall apply separately to this contract/location, or the general aggregate limit shall be twice the occurrence limit.
( b) Worker’s Compensation Insurance . A policy of worker’s compensation insurance in such amount as will fully comply with the laws of the State of California and which shall indemnify, insure and provide legal defense for both the Contractor and the City against any loss, claim or damage arising from any injuries or occupational diseases occurring to any worker employed by or any persons retained by the Contractor in the course of carrying out the work or services contemplated in this Agreement.
( c) Automotive Insurance (Form CA 0001 (Ed 1/87) including “any auto” and endorsement CA 0025 or equivalent) . A policy of comprehensive automobile liability insurance written on a per occurrence for bodily injury and property damage in an amount not less than either (i) bodily injury liability limits of $100,000 per person and $300,000 per occurrence and property damage liability limits of $150,000 per occurrence or (ii) combined single limit liability of $1,000,000. Said policy shall include coverage for owned, non-owned, leased and hired cars.

All of the above policies of insurance shall be primary insurance and shall name the City, its elected and appointed officers, employees and agents as additional insureds and any insurance maintained by City or its officers, employees or agents shall apply in excess of, and not contribute with Contractor’s insurance. The insurer is deemed hereof to waive all rights of subrogation and contribution it may have against the City, its officers, employees and agents and th eir respective insurers. All of said policies of insurance shall provide that said insurance may not be amended or cancelled by the insurer or any party hereto without providing thirty (30) days prior written notice by certified mail return receipt requested to the City. In the event any of said policies of insurance are cancelled, the Contractor shall, prior to the cancellation date, submit new evidence of insurance in conformance with this Section 5.1 to the Contract Officer. No work or services under this Agreement shall commence until the Contractor has provided the City with Certificates of Insurance or appropriate insurance binders evidencing the above insurance coverages and said Certificates of Insurance or binders are approved by the City The insurance required by this Agreement shall be satisfactory only if issued by companies qualified to do business in California, rated “A” or better in the most recent edition of Best Rating Guide, The Key Rating Guide or in the Federal Register, and only if they are of a financial category Class VII or better, unless such requirements are waived by the City’s Interim Chief Administrative Officer or other designee of the City due to unique circumstances. ( d) Professional Liability . Professional liability insurance appropriate to the Contractor’s profession. This coverage may be written on a “claims made” basis, and must include coverage for contractual liability. The professional liability insurance required by this Agreement must be endorsed to be applicable to claims based upon, arising out of or related to services performed under this Agreement. The insurance must be maintained for at least 5 consecutive years following the completion of Contractor’s services or t he termination of this Agreement. During this additional 5-year period, Contractor shall annually and upon request of the City submit written

10 evidence of this continuous coverage.
( e) Additional Insurance. Policies of such other insurance, as may be required in the Special Requirements.

5.2 General Insurance Requirements.

All of the above policies of insurance shall be primary insurance and shall name the City, its elected and appointed officers, employees and agents as additional insureds and any insurance maintained by City or its officers, employees or agents shall apply in excess of, and not contribute with Contractor’s insurance. The insurer is deemed hereof to waive all rights of subrogation and contribution it may have against the City, its officers, employees and agents and their respective insurers. All of said policies of insurance shall provide that said insurance may not be amended or cancelled by the insurer or any party hereto without providing thirty (30) days prior written notice by certified mail return receipt requested to the City. In the event any of said policies of insurance are cancelled, the Contractor shall, prior to the cancellation date, submit new evidence of insurance in conformance with Section 5.1 to the Contract Officer. No work or services under this Agreement shall commence until the Contractor has provided the City with Certificates of Insurance or appropriate insurance binders evidencing the above insurance coverages and said Certificates of Insurance or binders are approved by the City. City reserves the right to inspect complete, certified copies of all required insurance policies at any time. Any failure to comply with the reporting or other provisions of the policies including breaches or warranties shall not affect coverage provided to City.

All certificates shall name the City as additional insured (providing the appropriate endorsement) and shall conform to the following “cancellation” notice:

CANCELLATION:

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATED THEREOF, THE ISSUING COMPANY SHALL MAIL THIRTY (30) -DAY ADVANCE WRITTEN NOTICE TO CERTIFICATE HOLDER NAMED HEREIN.
[to be initialed]
Agent Initials
City, its respective elected and appoin ted officers, directors, officials, employees, agents and volunteers are to be covered as additional insureds as respects: liability arising out of activities Contractor performs; products and completed operations of Contractor; premises owned, occupied or used by Contractor; or automobiles owned, leased, hired or borrowed by Contractor. The coverage shall contain no special limitations on the scope of protection afforded to City, and their respective elected and appointed officers, officials, em ployees or volunteers. Contractor’s insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer's liability.

Any deductibles or self -insured retentions must be declared to and approved by City. At the option of City, either the insurer shall reduce or eliminate such deductibles or self -insured retentions as respects City or its respective elected or appointed officers, officials, employees and volunteers or the C ontractor shall procure a bond guaranteeing payment of losses and related

11 investigations, claim administration, defense expenses and claims. The Contractor agrees that the requirement to provide insurance shall not be construed as limiting in any way the extent to which the Contractor may be held responsible for the payment of damages to any persons or property resulting from the Contractor’s activities or the activities of any person or persons for which the Contractor is otherwise responsible nor shall it limit the Contractor’s indemnification liabilities as provided in Section 5.3.

In the event the Contractor subcontracts any portion of the work in compliance with Section

4.5 of this Agreement, the contract between the Contractor and such subcontrac tor shall require the subcontractor to maintain the same policies of insurance that the Contractor is required to maintain pursuant to Section 5.1, and such certificates and endorsements shall be provided to City.

5.3 Indemnification.

To the full extent permitted by law, Contractor agrees to indemnify, defend and hold harmless the City, its officers, employees and agents (“Indemnified Parties”) against, and will hold and save them and each of them harmless from, any and all actions, either judicial, administrative, arbitration or regulatory claims, damages to persons or property, losses, costs, penalties, obligations, errors, omissions or liabilities whether actual or threatened (herein “claims or liabilities”) that may be asserted or claime d by any person, firm or entity arising out of or in connection with the negligent performance of the work, operations or activities provided herein of Contractor, its officers, employees, agents, subcontractors, or invitees, or any individual or entity for which Contractor is legally liable (“indemnitors”), or arising from Contractor’s reckless or willful misconduct, or arising from Contractor’s indemnitors’ negligent performance of or failure to perform any term, provision, covenant or condition of this A greement, and in connection therewith:
( a) Contractor will defend any action or actions filed in connection with any of said claims or liabilities and will pay all costs and expenses, including legal costs and attorneys’ fees incurred in connection therewith;
( b) Contractor will promptly pay any judgment rendered against the City, its officers, agents or employees for any such claims or liabilities arising out of or in connection with the negligent performance of or failure to perform such work, operations or activities of Contractor hereunder; and Contractor agrees to save and hold the City, its officers, agents, and employees harmless therefrom;
( c) In the event the City, its officers, agents or employees is made a party to any action or proceeding filed or prosecuted against Contractor for such damages or other claims arising out of or in connection with the negligent performance of or failure to perform the work, operation or activities of Contractor hereunder, Contractor agrees to pay to the City, its officers, agents or employees, any and all costs and expenses incurred by the City, its officers, agents or employees in such action or proceeding, including but not limited to, legal costs and attorneys’ fees.

Contractor shall incorporate similar, indemnity agreements with its subcontractors and if it fails to do so Contractor shall be fully responsible to indemnify City hereunder therefore, and failure of City to monitor compliance with these provisions shall not be a waiver hereof. This indemnification includes claims or liabilities arising from any negligent or wrongful act, error or

12 omission, or reckless or willful misconduct of Contractor in the performance of professional services hereunder. The provisions of this Section do not apply to claims o r liabilities occurring as a result of City’s sole negligence or willful acts or omissions, but, to the fullest extent permitted by law, shall apply to claims and liabilities resulting in part from City’s negligence, except that design professionals’ indemnity hereunder shall be limited to claims and liabilities arising out of the negligence, recklessness or willful misconduct of the design professional. The indemnity obligation shall be binding on successors and assigns of Contractor an d shall survive termination of this Agreement.

5.4 Performance Bond.

Concurrently with execution of this Agreement, and if required in Exhibit “B” , Contractor shall deliver to City performance bond in the sum of the amount of this Agreement, in the form provided by the City Clerk, which secures the faithful performance of this Agreement.

The bond shall contain the original notarized signature of an authorized officer of the surety and affixed thereto shall be a certified and current copy of hi s power of attorney. The bond shall be unconditional and remain in force during the entire term of the Agreement and shall be null and void only if the Contractor promptly and faithfully performs all terms and conditions of this Agreement.

5.5 Sufficiency of Insurer or Surety.

Insurance or bonds required by this Agreement shall be satisfactory only if issued by companies qualified to do business in California, rated “A” or better in the most recent edition of Best Rating Guide, The Key Rating Guide or in the Fe deral Register, and only if they are of a financial category Class VII or better, unless such requirements are waived by the Risk Manager of the City due to unique circumstances. If this Agreement continues for more than 3 years duration, or in the event the Risk Manager of City (“Risk Manager”) determines that the work or services to be performed under this Agreement creates an increased or decreased risk of loss to the City, the Contractor agrees that the minimum limits of the insurance policies and the performance bond required by Section 5.4 may be changed accordingly upon receipt of written notice from the Risk Manager; provided that the Contractor shall have the right to appeal a determination of increased coverage by the Risk Manager to the City Council of City within 10 days of receipt of notice from the Risk Manager.

ARTICLE 6. RECORDS, REPORTS, AND RELEASE OF INFORMATION

6.1 Records.

Contractor shall keep, and require subcontractors to keep, such ledgers books of accounts, invoices, vouchers, canceled checks, reports, studies or other documents relating to the disbursements charged to City and services performed hereunder (the “books and records”), as shall be necessary to perform the services required by this Agreement and enable the Contract Officer to evaluate the performance of such services. Any and all such documents shall be maintained in accordance with generally accepted accounting principles and shall be complete and detailed. The Contract Officer shall have full and free acc ess to such books and records at all times during normal business hours of City, including the right to inspect, copy, audit and make records and transcripts from such records. Such records shall be maintained for a period of 3 years following completion of the services hereunder, and the City shall have access to such records in

13 the event any audit is required. In the event of dissolution of Contractor’s business, custody of the books and records may be given to City, and access shall be provided by Contractor’s successor in interest.

6.2 Reports.

Contractor shall periodically prepare and submit to the Contract Officer such reports concerning the performance of the services required by this Agreement as the Contract Officer shall require. Contractor hereby acknowledges that the City is greatly concerned about the cost of work and services to be performed pursuant to this Agreement. For this reason, Contractor agrees that if Contractor becomes aware of any facts, circumstances, techniques, or events that may or will materially increase or decrease the cost of the work or services contemplated herein or, if Contractor is providing design services, the cost of the project being designed, Contractor shall promptly notify the Contract Officer of sa id fact, circumstance, technique or event and the estimated increased or decreased cost related thereto and, if Contractor is providing design services, the estimated increased or decreased cost estimate for the project being designed.

6.3 Ownership of Documents.

All drawings, specifications, maps, designs, photographs, studies, surveys, data, notes, computer files, reports, records, documents and other materials (the “documents and materials”) prepared by Contractor, its employees, subcontractors and agents in the performance of this Agreement shall be the property of City and shall be delivered to City upon request of the Contract Officer or upon the termination of this Agreement, and Contractor shall have no claim for further employment or additional compensation as a result of the exercise by the City of Bell its full rights of ownership use, reuse, or assignment of the documents and materials hereunder. Any use, reuse or assignment of such completed documents for other projects and/or use of uncompleted documents without specific written authorization by the Contractor will be at the City’s sole risk and without liability to Contractor, and Contractor’s guarantee and warranties shall not extend to such use, revise or assignment. Contractor may retain copies of such documents for its own use.

Contractor shall have an unrestricted right to use the concepts embodied therein. All subcontractors shall provide for assignment to the City of Bell any documents or materials prepared by them, and in the event Contractor fails to secure such assignment, Contractor shall indemnify City for all damages resulting therefrom.

6.4 Confidentiality and Release of Information.

All information gained or work product produced by Contractor in performance of this Agreement shall be considered confidential, unless such information is in the public domain or already known to Contractor. Contractor shall not release or disclose any such information or work product to persons or entities other than City without prior written authorization from the Contract Officer.

Contractor, its officers, employees, agents or subcontractors, shall not, without prior written authorization from the Contract Officer or unless requested by the City Attorney, voluntarily provide documents, declarations, letters of support, testimony at depositions, response to interrogatories or other information concerning the work performed under this Agreement.

Response to a subpoena or court order shall not be considered "voluntary" provided Contractor gives City notice of such court order or subpoena.

14 If Contractor, or any officer, employee, agent or subcontractor of Contractor, provides any information or work product in violation of this Agreement, then City shall have th e right to reimbursement and indemnity from Contractor for any damages, costs and fees, including attorneys’ fees, caused by or incurred as a result of Contractor’s conduct.

Contractor shall promptly notify City should Contractor, its officers, employees, agents or subcontractors be served with any summons, complaint, subpoena, notice of deposition, request for documents, interrogatories, request for admissions or other discovery request, court order or subpoena from any party regarding this Agreement and the work performed there under. City retains the right, but has no obligation, to represent Contractor or be present at any deposition, hearing or similar proceeding. Contractor agrees to cooperate fully with City and to provide City with the opportunity to review any response to discovery requests provided by Contractor.

However, this right to review any such response does not imply or mean the right by City to control, direct, or rewrite said response.

ARTICLE 7. ENFORCEMENT OF AGREEMENT AND TERMINATION

7.1 California Law.

This Agreement shall be interpreted, construed and governed both as to validity and to performance of the parties in accordance with the laws of the State of California. Legal actions concerning any dispute, claim or matter arising out of or in relation to this Agreement shall be instituted in the Superior Court of the County of Los Angeles, State of California, or any other appropriate court in such county, and Contractor covenants and agrees to submit to the perso nal jurisdiction of such court in the event of such action. In the event of litigation in a U.S. District Court, venue shall lie exclusively in the Central District of California, in Riverside.

7.2 Disputes; Default.

In the event that Contractor is in default under the terms of this Agreement, the City shall not have any obligation or duty to continue compensating Contractor for any work performed after the date of default. Instead, the City may give notice to Contractor of the default and the reasons for the default. The notice shall include the timeframe in which Contractor may cure the default.

This timeframe is presumptively thirty (30) days, but may be extended, though not reduced, if circumstances warrant. During the period of time that Contractor is in default, the City shall hold all invoices and shall, when the default is cured, proceed with payment on the invoices. In the alternative, the City may, in its sole discretion, elect to pay some or all of the outstanding invoices during the period of default. If Contractor does not cure the default, the City may take necessary steps to terminate this Agreement under this Article. Any failure on the part of the City to give notice of the Contractor’s default shall not be deemed to result in a waiver of the City’s legal rights or any rights arising out of any provision of this Agreement.

7.3 Retention of Funds.

Contractor hereby authorizes City to deduct from any amount payable to Contractor (whether or not arising out of this Agreement) (i) any amounts the payment of which may be in dispute hereunder or which are necessary to compensate City for any losses, cost s, liabilities, or damages suffered by City, and (ii) all amounts for which City may be liable to third parties, by reason of Contractor’s acts or omissions in performing or failing to perform Contractor’s obligation

15 under this Agreement. In the event that any claim is made by a third party, the amount or validity of which is disputed by Contractor, or any indebtedness shall exist which shall appear to be the basis for a claim of lien, City may withhold from any payment due, without liability for interest because of such withholding, an amount sufficient to cover such claim. The failure of City to exercise such right to deduct or to withhold shall not, however, affect the obligations of the Contractor to insure, indemnify, and protect City as elsewhere provided herein.

7.4 Waiver.

Waiver by any party to this Agreement of any term, condition, or covenant of this Agreement shall not constitute a waiver of any other term, condition, or covenant. Waiver by any party of any breach of the provisions of this Agreement shall not constitute a waiver of any other provision or a waiver of any subsequent breach or violation of any provision of this Agreement.

Acceptance by the City of Bell any work or services by Contractor shall not constitute a waiver of any of the provisions of this Agreement. No delay or omission in the exercise of any right or remedy by a non-defaulting party on any default shall impair such right or remedy or be construed as a waiver. Any waiver by either party of any default must be in writing and shall not be a waiver of any other default concerning the same or any other provision of this Agreement.

7.5 Rights and Remedies are Cumulative.

Except with respect to rights and remedies expressly declared to be exclusive in this Agreement, the rights and remedies of the parties are cumulative and the exercise by either party of one or more of such rights or remedies shall not preclude the exercise by it, at the same or different times, of any other rights or remedies for the same default or any other default by the other party.

7.6 Legal Action.

In addition to any other rights or remedies, either party may take legal action, in law or in equity, to cure, correct or remedy any default, to recover damages for any default, to compel specific performance of this Agreement, to obtain declaratory or injunctive relief, or to obtain any other remedy consistent with the purposes of this Agreement.

7.7 Liquidated Damages.

Since the determination of actual damages for any delay in performance of this Agreement would be extremely difficult or impractical to determine in the event of a breach of this Agreement, the Contractor and its sureties shall be liable for and shall pay to the City the sum of ($ ) as liquidated damages for each working day of delay in the performance of any service required hereunder, as specified in the Schedule of Performance (Exhibit “D”). The City may withhold from any monies payable on account of services performed by the Contractor any accrued liquidated damages.

7.8 Termination Prior to Expiration of Term.

This Section shall govern any termination of this Contract except as specifically provided in the following Section for termination for cause. The City reserves the right to terminate this Contract at any time, with or without cause, upon thirty (30) days’ written notice to Contractor, except that where termination is due to the fault of the Contractor, the period of notice may be such

16 shorter time as may be determined by the Contract Officer. In addition, the Contractor reserves the right to terminate this Contract at any time, with or without cause, upon sixty (60) days’ written notice to Agency, except that where termination is due to the fault of the Agency, the period of notice may be such shorter time as t he Contractor may determine. Upon receipt of any notice of termination, Contractor shall immediately cease all services hereunder except such as may be specifically approved by the Contract Officer. Except where the Contractor has initiated termination, the Contractor shall be entitled to compensation for all services rendered prior to the effective date of the notice of termination and for any services authorized by the Contract Officer thereafter in accordance with the Schedule of Compensation or such as may be approved by the Contract Officer, except as provided in Section 7.3. In the event the Contractor has initiated termination, the Contractor shall be entitled to compensation only for the reasonable value of the work product actually produced hereunder. In the event of termination without cause pursuant to this Section, the terminating party need not provide the non-terminating party with the opportunity to cure pursuant to Section 7.2.

7.9 Termination for Default of Contractor.

If termination is due to the failure of the Contractor to fulfill its obligations under this Agreement, City may, after compliance with the provisions of Section 7.2, take over the work and prosecute the same to completion by contract or otherwise, and the Contractor shall be liab le to the extent that the total cost for completion of the services required hereunder exceeds the compensation herein stipulated (provided that the City shall use reasonable efforts to mitigate such damages), and City may withhold any payments to the Contractor for the purpose of set -off or partial payment of the amounts owed the City as previously stated.

7.10 Attorneys’ Fees.

If either party to this Agreement is required to initiate or defend or made a party to any action or proceeding in any way connected with this Agreement, the prevailing party in such action or proceeding, in addition to any other relief which may be granted, whether legal or equitable, shall be entitled to reasonable attorney’s fees. Attorney’s fees shall include attorney’s fees on any appeal, and in addition a party entitled to attorney’s fees shall be entitled to all other reasonable costs for investigating such action, taking depositions and discovery and all other necessary costs the court allows which are incurred in such litigation. All such fees shall be deemed to have accrued on commencement of such action and shall be enforceable whether or not such action is prosecuted to judgment.

ARTICLE 8. CITY OFFICERS AND EMPLOYEES: NON-DISCRIMINATION

8.1 Non-liability of Agency Officers and Employees.

No officer or employee of the Agency shall be personally liable to the Contractor, or any successor in interest, in the event of any default or breach by the City or for any amount which may become due to the Contractor or to its successor, or for breach of any obligation of the terms of this Agreement.

17 8.2 Conflict of Interest.

Contractor covenants that neither it, nor any officer or principal of its firm, has or shall acquire any interest, directly or indir ectly, which would conflict in any manner with the interests of City or which would in any way hinder Contractor’s performance of services under this Agreement. Contractor further covenants that in the performance of this Agreement, no person having any such interest shall be employed by it as an officer, employee, agent or subcontractor without the express written consent of the Contract Officer. Contractor agrees to at all times avoid conflicts of interest or the appearance of any conflicts of interest with the interests of City in the performance of this Agreement. No officer or employee of the Agency shall have any financial interest, direct or indirect, in this Agreement nor shall any such officer or employee participate in any decision relating to the Agreement which effects his financial interest or the financial interest of any corporation, partnership or association in which he is, directly or indirectly, interested, in violation of any State statute or regulation. The Contractor warrants that it has not paid or given and will not pay or give any third party any money or other consideration for obtaining this Agreement.

8.3 Covenant Against Discrimination.

Contractor covenants that, by and for itself, its heirs, executors, assigns, and all persons claiming under or through them, that there shall be no discrimination against or segregation of, any person or group of persons on account of race, color, creed, religion, sex, marital status, national origin, or ancestry in the performance of this Agreement. Contractor shall take affirmative action to insure that applicants are employed and that employees are treated during employment without regard to their race, color, creed, religion, sex, marital status, national origin, or ancestry.

8.4 Unauthorized Aliens.

Contractor hereby promises and agrees to comply with all of the provisions of the Federal Immigration and Nationality Act, 8 U.S.C.A. §§ 1101, et seq., as amended, and in connection therewith, shall not employ unauthorized aliens as de fined therein. Should Contractor so employ such unauthorized aliens for the performance of work and/or services covered by this Agreement, and should the any liability or sanctions be imposed against City for such use of unauthorized aliens, Contractor hereby agrees to and shall reimburse City for the cost of all such liabilities or sanctions imposed, together with any and all costs, including attorneys' fees, incurred by City.

ARTICLE 9. MISCELLANEOUS PROVISIONS

9.1 Notices.

Any notice, demand, request, document, consent, approval, or communication either party desires or is required to give to the other party or any other person shall be in writing and either served personally or sent by prepaid, first -class mail, in the case of the City, to the Chief Administrative Officer and to the attention of the Contract Officer, CITY OF BELL, City Hall, 6330 Pine Avenue, Bell, California 90201 and in the case of the Contractor, to the person at the address designated on the execution page of this Agreement. Either party may change its address by notifying the other party of the change of address in writing. Notice shall be deemed communicated at the time personally delivered or in seventy -two (72) hours from the time of mailing if mailed as provided in this Section.

18 9.2 Interpretation.

The terms of this Agreement shall be construed in accordance with the meaning of the language used and shall not be construed for or against either party by reason of the authorship of this Agreement or any other rule of construction which might otherwise apply.

9.3 Counterparts.

This Agreement may be executed in counterparts, each of which shall be deemed to be an original, and such counterparts shall constitute one and the same instrument.

9.4 Integration; Amendment.

This Agreement including the attachments hereto is the entire, complete and exclusive expression of the understanding of the parties. It is understood that there are no oral agreements between the parties hereto affecting this Agreement and this Agreement super sedes and cancels any and all previous negotiations, arrangements, agreements and understandings, if any, between the parties, and none shall be used to interpret this Agreement. No amendment to or modification of this Agreement shall be valid unless made in writing and approved by the Contractor and by the City Council. The parties agree that this requirement for written modifications cannot be waived and that any attempted waiver shall be void.

9.5 Severability.

In the event that any one or more of the phrases, sentences, clauses, paragraphs, or sections contained in this Agreement shall be declared invalid or unenforceable by a valid judgment or decree of a court of competent jurisdiction, such invalidity or unenforceability shall not affect any of the remaining phrases, sentences, clauses, paragraphs, or sections of this Agreement which are hereby declared as severable and shall be interpreted to carry out the intent of the parties hereunder unless the invalid provision is so material that its invalidity deprives either party of the basic benefit of their bargain or renders this Agreement meaningless.

9.6 Corporate Authority.

The persons executing this Agreement on behalf of the parties hereto warrant that (i) such party is duly organized and existing, (ii) they are duly authorized to execute and deliver this Agreement on behalf of said party, (iii) by so executing this Agreement, such party is formally bound to the provisions of this Agreement, and (iv) the entering into this Agreement does no t violate any provision of any other Agreement to which said party is bound. This Agreement shall be binding upon the heirs, executors, administrators, successors and assigns of the parties.

[SIGNATURES ON FOLLOWING PAGE]

19 IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date and year first-above written.

CITY:

CITY OF BELL, a municipal corporation
ATTEST:

City Clerk
APPROVED AS TO FORM:

ALESHIRE & WYNDER, LLP
David Aleshire, City Attorney
City Manager
CONTRACTOR:

Express Transportation Services, LLC
By:

Name: Victor Caballero
Title: President of Express Transportation Services, LLC Address: 6900 Bissell Street, Huntington Park, CA 90255 Two signatures are required if a corporation.

NOTE: CONSULTANT’S SIGNATURES SHALL BE DULY NOTARIZED, AND APPROPRIATE

ATTESTATIONS SHALL BE INCLUDED AS MAY BE REQUIRED BY THE BYLAWS, ARTICLES OF INCORPORATION, OR OTHER RULES OR REGULATIONS APPLICABLE TO DEVELOPER’S BUSINESS ENTITY.

01135.0001/971718.2

CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT

STATE OF CALIFORNIA

COUNTY OF
On , before me, , personally appeared , proved to me on the basis of satisfactory evidence to be the person(s) whose names(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument.

I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct.

WITNESS my hand and official seal.

Signature:

OPTIONAL
Though the data below is not required by law, it may prove valuable to persons relying on the document and could prevent fraudulent reattachment of this form

CAPACITY CLAIMED BY SIGNER DESCRIPTION OF ATTACHED DOCUMENT

INDIVIDUAL

CORPORATE OFFICER

TITLE(S)

TITLE OR TYPE OF DOCUMENT

PARTNER(S) LIMITED

GENERAL

ATTORNEY-IN-FACT

NUMBER OF PAGES

TRUSTEE(S)

GUARDIAN/CONSERVATOR

OTHER DATE OF DOCUMENT
SIGNER IS REPRESENTING:
(NAME OF PERSON(S) OR ENTITY(IES)) SIGNER(S) OTHER THAN NAMED ABOVE

01135.0001/971718.2

CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT

STATE OF CALIFORNIA

COUNTY OF
On , before me, , personally appeared , proved to me on the basis of satisfactory evidence to be the person(s) whose names(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument.

I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct.

WITNESS my hand and official seal.

Signature:

OPTIONAL
Though the data below is not required by law, it may prove valuable to persons relying on the document and could prevent fraudulent reattachment of this form

CAPACITY CLAIMED BY SIGNER DESCRIPTION OF ATTACHED DOCUMENT

INDIVIDUAL

CORPORATE OFFICER

TITLE(S)

TITLE OR TYPE OF DOCUMENT

PARTNER(S) LIMITED

GENERAL

ATTORNEY-IN-FACT

NUMBER OF PAGES

TRUSTEE(S)

GUARDIAN/CONSERVATOR

OTHER DATE OF DOCUMENT
SIGNER IS REPRESENTING:
(NAME OF PERSON(S) OR ENTITY(IES)) SIGNER(S) OTHER THAN NAMED ABOVE

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EXHIBIT "A"

SCOPE OF SERVICES
I. Contractor will perform the following Services:

A. An Advance Reservation Dial-A-Ride Paratransit Transportation (“DAR Transportation Services”) program for eligible residents.

1. Service Area. Contractor will provide DAR Transportation Services to the following service areas:
a. Within the boundaries of the City;
b. Anywhere within a five (5) mile radius of the pickup location for general purposes;
c. Anywhere within an eight (8) mile radius of the pickup location for medical purposes.

2. Eligible User. Contractor will restrict usage of the DAR Transportation Services to City residents designated as eligible. Contractor will process all applications made by City residents to determine if they meet the eligibility requirements, and will require Eligible Users to verify their eligibility once a year thereafter. Eligible users are City residents who are either 60 years of age and older, or are physically disabled regardless of age (“Eligible Users”). Those residents who meet the eligibility requirements will be issued identification credentials attesting to the program eligibility.

3. Client Management Servi ces. Contractor will provide the personnel and equipment necessary to receive applications, verify eligibility, maintain the corresponding client database and issue an electronic swipe card bearing a client identification photograph.

4. Fares. Eligible Users have an unlimited amount of trips per month, at no cost. Contractor will be responsible for collecting any fare according to the fare structure established and as amended by the City Council. Contractor will also be responsible for counting the fares daily, reconciling the receipts with the ridership, and deducting the fare revenues from the monthly invoice.

5. Response Time. All vehicles shall arrive within a twenty (20) minute window of the scheduled pickup time (ten (10) minutes before or ten (10) minutes after).

6. Pick-Up and Drop-Off Policy. Vehicles will offer curb-to-curb service for eligible riders. In cases where the rider is not waiting at the curb, the driver will beep the horn gently to signal arrival. The driver will wait five (5) minutes from the designated pick-up time for the passenger to arrive at the designated pickup location. If arrival is earlier than the designated pick -up

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time, the driver will wait five (5) minutes after the designated pick-up time.

If arrival is after the designated pick up time, the driver will wait five (5) minutes after arrival.

If the rider does not arrive after the five (5) minutes period, driver will make reasonable efforts to call the rider’s phone number, and wait a reasonable amount of time thereafter before departing.

7. Advance Reservation Period. Contractor will be allowed to require a maximum advanced reservation of twenty-four (24) hours prior to the desired pick up time or prior business day. Contractor may waive this requirement if conditions and vehicle availability allow a more immediate pick up time at no additional cost to the City.

8. Days and Hours of Operation. The DAR Transportation Services will be provided during the following days and hours:

Weekends
(Monday – Friday)
Saturdays Holidays and Sundays
7:00 AM to 5:00 PM 9:00 AM to 3:00 PM No Service

9. Annual Service Hours. Contractor will perform up to 3,084 hours of DAR Transportation Services annually, as follows:

Weeks Days Served Per
Week
Daily Service
Hours
Total Service
Hours
52 5 11 2,860
52 1
(on Saturdays)
6 312
Less Holidays 8 11 -88
Total Service Hours 3,084

10. Sundays and Holidays. Contractor will not be required to provide services on Sundays and on the following holidays:
a. New Year’s Day;
b. Martin Luther King Jr. Day;
c. Presidents Day;
d. Memorial Day;
e. Independence Day (July 4th);
f. Labor Day;
g. Thanksgiving Day; and
h. Christmas Day.

11. Drivers. Drivers will not assist a passenger to and from the door of any residence or building, but will provide assistance in boarding and

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deboarding the vehicle.

12. Vehicles. Contractor will operate the DAR Transportation Services program with vehicles provided by the City. Contractor will indicate the number of and which of the City vehicles will be used. The sel ected vehicles will be leased to the Contractor for the amount of one dollar ($1.00) per vehicle, annually.

B. A Fixed Route Bus Transportation program for the general public.

1. General. Contractor will provide the City with planning, equipment, and properly trained personnel for the successful operation of a Fixed Route Bus Transportation service program.

2. Eligible User. The Fixed Route Bus Transportation Services is intended to be available to any resident of the City.

3. Days and Hours of Operation. Contractor shall furnished the Fixed Route Bus Transportation Services during the following days and hours:

Weekends (Monday – Friday) Saturdays Holidays and Sundays 7:00 AM to 7:00 PM 11:00 AM to 5:00 PM No Service

4. Sundays and Holidays. Contractor will not be required to provide services on Sundays and the following holidays:
a. New Year’s Day;
b. Martin Luther King Jr. Day;
c. Presidents Day;
d. Memorial Day;
e. Independence Day (July 4th);
f. Labor Day;
g. Thanksgiving Day; and
h. Christmas Day.

5. Contractor will perform up to 3,336 hours of Fixed Route Bus Transportation Services annually, as follows:

Weeks Days Served
Per Week
Daily
Service Hours
Total
Service Hours
52 5 12 3,120
52 1 (on Saturdays) 6 312
Less Holidays 8 12 -96

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Total Service
Hours
3,336

6. Estimated Bus Ridership. The City estimates that the ridership of the Fixed Route Bus will be between 3,900 – 4,200 per month.

7. Fares. Participant pays a .50¢ charge per trip. Contractor will be responsible for collecting the fare according to the fare structure established and as amended by the City Council. Contractor will also be responsible for counting the fares daily, reconciling the receipts with the ridership, and deducting the fare revenues from the monthly invoice.

8. Bus Route. Consultant shall comply with the fixed route map in Exhibit A- 1 and adhere to the stop times of the major intersections in Exhibit A-2.

9. Vehicle (Bus). The City will provide a City owned bus as the primary vehicle. Contractor shall be responsible for providing a backup bus with a minimum capacity for 18 passengers. Contractor will use a 2002 El Dorado E-Z Rider, with an 8.3 Cummins engine, that runs on Diesel fuel. The Contractor’s vehicle seats approximately 31 riders and has 2 wheelch air positions.

10. Drivers. In addition to requirements in Section V of this Exhibit, Contractor must train drivers in the following areas: (1) Department of Motor Vehicles (“DMV”) and other applicable laws and regulations, (2) operation and usage of radios an d other vehicle equipment, (3) customer relations, (4) knowledge of service area frequent destinations and street network, (5) map reading, and (6) fare collection.

C. A Demand Response Taxi Dial-A-Ride program for eligible residents.

1. Taxi Cab Owner’s Permit. Contractor shall, at all times during the term of this Agreement, have and maintain a valid taxicab owner's permit to operate taxicabs in accordance with the policies and provisions of all applicable laws.

2. Taxi Cab Driver Background Checks. Contractor shall perform background checks for drivers who operate in the City.

3. Driving Record. Within the 30 days of approval of the Agreement and semi- annually during the term, Contractor will submit to the City, updated listings of drivers employed to provide service to the City. In no event shall the Contractor employ any person as a driver who possesses a driving record with a citation for driving under the influence.

4. Driver Training. In addition to the requirements in Section V of this Exhibit, all drivers shall receive initial and ongoing training in the following areas:
a. Map reading;

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b. Identifying the most direct and fastest routes, and which routes to avoid depending on conditions;
c. Taxicab rules and regulations;
d. Computerized dispatch system;
e. Company policies;
f. Driver safety and traffic accident procedures;
g. Sexual harassment training;
h. Behind the wheel training;
i. Comprehensive training on “Dial-A-Ride” programs; and j. Physical examination practices.

5. Taxi Vehicles. Contractor must provide both standard Taxi Sedans and ADA compliant wheelchair accessible vehicles. In addition to the vehicle requirements in Section III of this Exhibit, each taxi vehicles must also be equipped with onboard radio and Mobile Date Terminal (MDT) for constant communication capability with dispatch. The minimum seating capacity of the vehicles is at minimum five (5) passengers including the driver. ADA compliant wheelchair accessible vehicles must have two four-point-tie-down systems, as well as shoulder straps and lap belts fitted for use by passengers in wheelchairs.

6. Safety Inspections. Contractor shall not use vehicles failing the daily inspection until the reason for failure is corrected in service to the City.

7. Estimated Number of Annual Taxi Rides. The City estimates Contractor will provide approximately 4,000 taxi rides per year.

8. Eligible Riders. Contractor will provide personnel and equipment necessary to receive applications, verify eligibility, collect $5.00 enrollment fee, maintain the corresponding client database and issue an electronic swipe card bearing photographic client identification to eligible riders. Eligible riders are residents of the City, 60 years of age and older, or are physically disabled regardless of age.

9. Hours of Service. The hours of service for the Demand Response Taxi Dial- A-Ride program are from 5:00 AM to 8:00 PM daily, seven days a week, except for Independence Day (July 4th) and New Year’s Day.

10. Fares. Participants pay a .50¢ charge per ride, one way. Participants must also pay a $5.00 enrollment fee after their eligibility is confirmed by Contractor. Once enrolled, participants may use up to 25 one-way trips per month. Contractor will be responsible for collecting the fare according to the fare structu re established and as amended by the City Council.

Contractor will also be responsible for counting the fares daily, reconciling the receipts with the ridership, and deducting the fare revenues from the monthly invoice.

11. Service Area. Contractor will provid e Demand Responsive Taxi Based

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Dial-A- Ride Transportation Services within the boundaries of the City.

Service will also be provided to the following medical and shopping areas outside of the City boundaries:
a. Medical Center, 9515 Telegraph Road, Downey, CA 90240 b. Kaiser, 9449 Imperial Highway, Downey, CA 90242
c. Medical Offices located between 9000 and 9600 Telegraph, Downey CA
d. Kaiser Permanente Hospital, 9400 Rosecrans Ave., Bellflower CA e. Community Hospital, 2623 E. Slauson Ave., Huntington Park, CA 90255
f. St. Francis Hospital and associated medical facilities within two blocks of St. Francis Hospital, 3630 E. Imperial Highway, Lynwood CA
g. Rancho Los Amigos Hospital, 7601 E. Imperial Highway, Downey CA h. PIH Health Hospital, 11500 Brookshire Ave., Downey CA i. Kaiser, 7825 Atlantic Avenue, Cudahy CA
j. Davita Inc. Dialysis Center, Lynwood CA
k. Kidney Dialysis Care Units, Lynwood CA
l. Additional locations as approved by the Contract Office or his or her designee, at their sole and absolute discretion.

II. As part of the Services, Contractor will prepare and deliver the following tangible work products to the City:

Contractor will act as the prime contractor and will manage, coordinate, and furnish all personnel, equipment, services and supplies necessary to operate the Advance Reservation Dial-A-Ride Paratransit Transportation and Fixed Route Bus Transportation elements of the Public Transportation Services.

III. In addition to the requirements of Section 6.2, during performance of the Services, Contractor will keep the City appraised of the status of performance by delivering the following status reports:

Contractor will assume full responsibility of the proper operation of all the vehicles used all in the DAR Transportation Services program, Fixed Route Bus Transportation Services program, and Demand Response Taxi Dial-A-Ride Services program (collectively, “Public Transportation Services”); whether directly owned or if is owned by the City or by its subcontractor.

A. General. All vehicl es and vehicle equipment required to perform the Public Transportation Services, will be maintained by Contractor in good repair and in a condition satisfactory to the City. All vehicles must meet California Highway Patrol (CHP) inspection requirements. All vehicles must be equipped with fully functioning air conditioning and heating, defrosters, speedometer, fuel gauges, flashers, lights, windshield washers/wipers, mirrors and seat belts.

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B. Wheelchair Accessible Vehicles. Wheelchair accessible vehicles (ramp or lift - equipped) shall be available. The wheelchair accessible vehicles shall meet all requirements of the Americans with Disabilities Act (ADA) of 1990 and all applicable amendments thereto. ADA compliant wheelchair accessible vehicles must have two four-point-tie-down systems, as well as shoulder straps and lap belts fitted for use by passengers in wheelchairs.

C. Cleanliness of Vehicles. All vehicles used in the City’s Public Transportation Services will be cleaned on a daily basis. Daily cleaning consists of the following:

1. Cleaning all windows, removing all dust, fingerprints and head prints;

2. Removing all dust from seats, dashboards, wheel wells, rails and ledges;

3. Sweeping or vacuuming all floor areas; mopping or cleaning all liquid spills;

4. Maintaining a vehicle free of paper and debris;

5. Repairing all damaged seats; and

6. Removing graffiti.

D. Back-Up Vehicles. Contractor will possess a back-up vehicle of like-kind, capacity and that meets all local and state specifications. The backup vehicle w ill be of a capacity that will allow normal service operation. Contractor will only bill for the actual service hours the backup unit is used. Cost of possessing the backup unit and maintaining the unit in acceptable conditions is included in the costs provided. Any back-up vehicle provided by Contractor will meet requirements as set forth in Section III of this Exhibit.

E. Vehicle Repairs . Contractor will not operate a vehicle in the City’s Public Transportation Services with visible body damage without consent from City. This includes any vehicle that sustains significant damage from any cause, fault or no fault of Contractor. Upon approval from City, Contractor will repair City vehicles immediately when it is determined such damage impairs the p roper and safe mechanical operation of the vehicle. All other damage shall be repaired in a reasonable amount of time. At no time, will the City be required to repair, replace or maintain any vehicle required for the operation of the City’s Public Transportation Services.

F. Operating Equipment and Supplies. Contractor at its sole cost and expense, will maintain stores of fuel, lubricants, tires, and other consumables, repair/replacement parts and supplies required for the maintenance and operation of the vehicles utilized in providing the City’s Public Transportation Services.

G. Original Equipment Manufacturer (O.E.M.)/Warranty Repairs. Contractor shall assume all coordination with the original equipment manufacturer of the vehicles if necessary to keep the vehicles in safe and good operating condition. This shall include negotiating and processing all vehicle warranty claims through the manufacturer’s own warranty, extended warranties or credits as a result, for the

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length of time warranty is in effect.

H. Vehicle Breakdown. Maintenance of vehicles assigned to the City’s Public Transportation Services will be performed at a time that ensures maximum availability of vehicles for transportation service. Such schedule does not preclude necessary maintenance during normal hours; it is only to ensure that the maximum number of vehicles will be available for service during the peak periods. Sufficient maintenance personnel are on site or available, if needed, during the entire vehicle operation period. Such maintenance personnel will, therefore, be available to respond to a vehicle failure that may occur to an in -service vehicle. Should the failure render the vehicle inoperable with a passenger on board, Contractor shall take appropriate action to transfer the passenger to another ride within 20 minutes.

Tow service for the inoperable vehicle shall be provided in a timely manner at no extra costs to the City.

I. Marking of/Advertising on Vehicles. recognized and marked as serving the City. Moreover, Contractor will not cause only such advertising material, audio, video or similar devices, as many be specified and/or approved by the City to ever be affixed to such a location or locations on the vehicles as the City shall direct. No payment or consideration received by the City in connection with such advertising or notice will be paid to Contractor.

J. Vehicle Maintenance Program. Contractor shall maintain in safe, comfortable and clean working order all vehicles used in service to the City. Contractor at its sole cost and expense shall provide all repairs, parts, lubricants and supplies required for operation of vehicles. Contractor shall ensure that adequate preventative maintenance is in place at reasonable intervals to prevent the need for major repairs. Contractor shall have the facilities and personnel to provide all routine and selected major repairs, although sub-contracts for bodywork or selected major repairs are acceptable. Maintenance records must be maintained and kept current.

All maintenance work must be performed or approved by a certified vehicle mechanic. Contractor personnel must have the ability to maintain or to procure service for accessory equipment such as, but not limited to, fare boxes, radios and lift equipment.

Contractor shall assume all responsibility of the proper maintenance of the vehicles.

The Contractor shall maintain all vehicles and vehicle equipment required by this Agreement in good repair and in a satisfactory condition to the City and include the following:

1. Vehicles shall be maintained on a regular schedule with regular preventative maintenance inspections at a minimum of every 3,000 miles, with a 500 mile window, or forty -five (45) days, whicheve r occurs first. The work to be performed will meet the manufacturer’s minimum requirements. All safety-related repairs will be completed before the vehicle is placed back

A-9

into revenue service.

2. Vehicle maintenance records shall be kept for at least one (1) year as required by the CHP. In the event of a “Fail” rating from any agency, the Contractor will notify the City within twenty -four (24) hours and will provide corrective actions to bring the vehicle into compliance with motor vehicle inspection standards. The expense of the corrective action will be borne solely by the Contractor.

K. Vehicle Repairs. Contractor will perform all necessary repairs and required maintenance, and repair work to the vehicles used in the Public Transportation Services. The costs of all preventive, routine, and repair work to the vehicles and equipment will be the responsibility of the Contractor. This includes the responsibility for the cost of all parts, consumables, maintenance labor tires, and other items necessary to maintain the vehicles. Material used for such maintenance and repair will meet or exceed the original manufacturer’s specifications.

Contractor is responsible for all emission-tests, including Smog inspections as its own expense. Any vehicle used in the City’s Public Transportation Services which is found to be producing excessive smoke or visible emissions will be immediately removed from service and will not be permitted to operate until repaired.

All vehicle repair work must be perf ormed or approved by a certified vehicle mechanic. Contractor personnel must have the ability to repair or to procure service for accessory equipment such as, but not limited to, fare boxes, radios and lift equipment.

L. Prevention Maintenance Program. All vehicles used in the City’s Public Transportation Services, whether owned by the City or Contractor will be subject to a preventive maintenance inspection (“PMI's”) every 3,000 miles or every 45 days, whichever occurs first. Flexibility in th e scheduling of PMI's allows a 500 mile window (not less than 3,000 or more than 3,500 miles) between PMI inspections. Services performed every 3,000 miles includes brakes, routine oil and filter changes, filter cleaning plus routine oil and filter changes , filter cleaning, routine safety inspection, replacement if necessary of belts, tires, batteries, windshield wipers, seat belts, and exhaust systems. The work to be performed will meet the manufacturer's minimum requirements. All safety-related repairs will be completed before the vehicle is placed back into revenue service. Originals of the reports shall be kept in the individual vehicle file as reference for future PMI's and inspection by the City. If requested, Contractor will use the preventive maintenance schedules and PMI forms preferred by the City.

PMI reports are in a form compatible with electronic Excel worksheet and the MaintStar system. The PMI reports indicate the vehicle number, Contractor’s vehicle number, date, odometer, tasks (description) , time (labor), parts (description), and a total cost of parts and labor.

1. A City Public Transportation vehicle will not be placed in service if it has

A-10

traveled more than 4,000 miles or 45 days since the last PMI. It is understood that if the vehicle is operated beyond the 4,000 mile or 45 -day limit, avoidable service failures may occur.

2. Contractor will require drivers to check the vehicle for fluids, safety lights, seat belts, and overall roadworthiness at the beginning of each workday. If driver notices any problems while he or she operate the vehicle, the vehicle is removed from service and delivered to the maintenance department.

M. Return of Vehicles. Upon termination or completion of the contract Term, Contractor shall be responsible for the return of all vehicles furnished by the City for the operation of the City’s Public Transportation Services in the condition in which they were received with the exception of normal wear and tear. This includes, but is not limited to, b ody condition, systems condition and function, all ancillary equipment (intact and functional) and overall vehicle operation and performance.

The City will conduct an individual inspections on each vehicle with its last preventative maintenance prior to the scheduled return to the City. The inspection schedule shall be coordinated with the Cityity, City Administrative Officer or designee, with facilities and required support necessary for the inspections to be supplied by Contractor.

Contractor shall steam clean thoroughly the engine compartment, engine, chassis, transmission, oil coolers, drive train, and suspension prior to inspection. Such inspections will ensure any necessary repairs are completed and will require Contractor to conduct any needed repairs.

Contractor shall have seven (7) days in which to complete those repairs once Contractor has been notified of any deficiencies requiring repair. Should for any reason the length of time required to complete repairs would impact the ability to meet service demands, or should through the inspection process it is found that the repairs were not made as instructed by the City, the City shall have the right to waive Contractor's right to make repairs which are necessary to bring vehicles into compliance under the terms of the contract. Under such waiver condition, the City may make repairs itself, or assign another company of the City's choosing to perform all required repairs and charge the Contractor the cost of such repairs from any moneys otherwise owed.

N. Value of Car. In case of an accident, the value of the vehicle used in the City’s Public Transportation Services will be determined using “Edmunds” method of car pricing.

IV. All work product is subject to review and acceptance by the City, and must be revised by the Contractor without additional charge to the City until found satisfactory and accepted by City.

A. Record Keeping and Reports. Contractor shall be required to maintain all project records for good business practices or as required by the City, the Los Angeles County Metropolitan Transportation Authority (“LACMTA”) and State and

A-11

Federal laws and regulations. The Contractor will maintain all required monthly operating data and prepare all reports needed to meet the National Transit Database (“NTD”) reporting requirements.

All reporting documents shall be pr oduced accurately and in a timely manner as indicated herein on a monthly basis as required by the City, and at the frequency established by the City’s representative. These reports shall be submitted in a form compatible with the existing format. The Contractor shall submit additional written reports as requested by the City for specific purposes. Reports shall include, but are not limited to: (1) monthly statistical reports that include; ridership by time of day; and (2) drivers logs and dispatch logs for dates requested for the purpose of documenting on- time performance standards.

B. Incident Reports. All drivers shall be required to complete "Incident Reports" arising out of any unusual occurrences during the City’s Public Transportation Service. Such reports must be submitted to the City for review within forty-eight (48) hours and shall be submitted after incidents such as, but not limited to: (1) disputes with passengers, (2) passenger complaints, (3) passenger injury, (4) illness or misconduct, or (4) situations that do not follow established policies.

C. Accident Reports. Contractor shall report all patron and vehicle accidents to the City by telephone immediately during normal business hours and not later than 8:00 AM the following day, regardless of the amount of damage or lack thereof.

Contractor must immediately obtain a police report from the law enforcement agency that responded to the accident. The Contractor must submit written “Accident Report” to the City within twenty-four (24) hours of any accident.

D. Inspection of Operational Records. The City reserves the right to audit all of the Contractor's operational records related to the City’s Public Transportations Services.

E. Management Reports. The Contractor shall furnish a report with each month's billing giving standard boarding, trip information in terms of miles and hours, and meter cost and other statistics. The number of trips shall be reported separately from the number of riders transported.

F. Monitoring Custo mer Satisfaction . Contractor shall design and apply a “Customer Survey” instrument that will collect information and measure the degree of customer satisfaction with the services being provided. Contractor is encouraged to use internet or web based instrum ents to facilitate customer feed -back.

Contractor shall submit a plan and methodology for collecting customer feed-back and measuring satisfaction to the City for its approval. Results of the survey shall be reported to the City quarterly by an independent firm retained by the Contractor, at its own expense, for the purpose of tabulating and reporting the results of the customer service survey.

G. Criticism and Initiative. Contractor shall work closely with the City to make the City’s Public Transportation Services as responsive, cost-effective, and complaint-

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free as possible. Due to the Contractor’s expertise, the City expects the Contractor to observe the Public Transportation Services program with a critical eye and suggest changes that will improve any and all aspects of the service, including City administrative practices.

H. Complaints. Contractor shall institute a procedure for receiving, logging and resolving customer and citizen complaints by collecting pertinent information and deriving a resolution. City reserves the right to exclude any of Contractor's employees or drivers from participating in the Public Transportation Services program due to findings relating to a complaint or service issue. Complaints and their resolution shall be reported to the City within ten (10) days of their receipt.

I. Financial Statements . The City Manager, or designee, may elect to review Contractor's annual financial statements. Contractor shall have financial statements annually prepared. Within ninety (90) days of a City request, Contractor shall allow the Chief Administrative Officer, his/her designee or an auditor selected by the City to review copies of the financial statements at the Contractor’s local office, or other such mutually-agreeable premises of Contractor. City and Contractor agree to use reasonable efforts to protect the confidential nature of the Contractor’s financial statements.

J. Quarterly Drug and Alcohol Testing Report. Contractor will submit quarterly drug and alcohol testing reports to the City, or designated City Department.

Additionally Contractor shall submit an annual report to the City, or designated City Department.

V. IN PROVIDING ALL SERVICES, CONTRACTOR SHALL COMPLY WITH THE FOLLOWING PERSONNEL PROVISIONS:

A. Personnel. The Contractor must notify City in writing when new hires or reassignments of personnel. The City shall be notified regarding any changes in the proposed personnel duties or hours that deviate from the Agreement. In addition, City shall be notified regarding any changes in proposed personnel duties or hours for the following personnel: Project Manager, Data Managers or Analyst(s).

B. Drivers. Drivers shall hold California Driver’s License of the Class required to drive transit vehicles and transport pas sengers, and meet all applicable local and state and federal requirements. Contractor shall ensure drivers meet these requirements.

C. Data Analyst. Contractor will employee a “Data Analyst.” The Contractor shall ensure that a person proficient in the use of data and preparation of form and/or reports at the highest level of accuracy and reliability is available for the City’s Public Transportation Services. The Data Analyst should have previous experience preparing NTD reports, and will be responsible for drafting and preparing the NTD report on behalf of the City.

D. Project Manager. Contractor will employee a Project Manager competent in all

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areas of the City’s Public Transportation Services. Project Manager must be available by telephone during all operating hours to make decisions, supervise staff and provide coordination as necessary. The Project Manager shall be required to attend bi-monthly meetings located at 6330 Pine Ave, Bell, CA 90201 with City staff, to determine contract compliance , adherence to performance standards, to troubleshoot problem areas, and to discuss operations, marketing and promotional activities.

The City reserves the right to remove the Project Manager, as its sole discretion and require that the Contractor replace said individual with another project Manager acceptable to the City. Should Contractor have a need to replace the Project Manager, Contractor shall identify the proposed Project Manager and provide a detailed resume at least thirty (30) days in advance to the replacement date.

E. Drug and Alcohol Compliance . The Contractor shall comply with the City's mandatory controlled substance and alcohol testing certification program for drivers adopted in accordance with the provisions of California Government Code Section 53075.5 (b)(3)(A). Additionally, the City, as a grantee of the United States Department of Transportation (USDOT) requires compliance with Federal Transit Administration (FTA) drug and alcohol testing rules, including, without limitation, Title 49 of the Code of Federal Regulations (CFR), Part 655 (Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations) and Part 40 (Procedures for Transportation Workplace Drug and Alcohol Testing Programs) and Contractor shall comply with the FTA's drug and alcohol testing rules.

Contractor will drug test its drivers (1) prior to receiving permission to drive for the first time, (2) annually prior to their permit renewal, (3) when involved in an accident, (4) for cause when drug or alcohol use is suspected, and (5) randomly in accordance with federal guidelines.

In providing transportation service or performing "safety-sensitive" functions for the City, Contractor shall comply with the standards adopted by the City for Drug and Alcohol Testing. As used in this section, "safety -sensitive" functions are defined as follows: operating a revenue service vehicle, even when not in revenue service; operating a non-revenue service vehicle, when it is required to be operated by a Commercial Driver's License (CDL) holder; controlling dispatch or movement of a revenue service vehicle; maintaining (including repairs, overhaul, and rebuilding) a revenue service vehicle or equipment used in revenue service; and carrying a firearm for security purposes. Any supervisor who performs, or may be required to perform any of the functions listed above is also considered a safety - sensitive employee.

Contractor has the responsibility to review and analyze all job functions within the company to determine which job classifications are considered "safety-sensitive".

Contractor must certify that it has or will establish and implement a drug and alcohol testing program in accordance with the requirements of 49 CFR Part 40 and

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Part 655.

Contractor must submit its drug and alcohol testing program to the City upon executing this Agreement.

Contractor shall provide annual statistical reports, using the applicable forms required by the FTA, (for the year ending in December) to the City, by February 15 of each year. These reports include training records and statistics for all of the following required types of tests: pre-employment; random; post-accident ; follow- up; and return to duty.

On Pre-Employment tests, Contractor shall quarterly provide the City with a complete list of covered employees with negative pre -employment test results, completed USDOT Federal Custody and Control Form (CCF) and completed USDOT Breath Alcohol Testing form. Results of testing shall also be made available to the City upon request.

Contractor shall retain the following records for a five (5) year period: verified Positive Drug screen results; alcohol test records of 0,02 or greater; documentation of refusal to take a required drug or alcohol test; documentation of employee disputes; evidential breath device calibration documentation; employee evaluation and referrals; and annual MIS reports.

Contractor shall retain the following records for a period of three (3) years:
information obtained through previous employer record checks.

Contractor shall retain the following records for a period of two (2) years: records related to the collection process (excluding EBT calibration); and education and training records.

Contractor shall retain the following records for a period of one (1) year: alcohol test results of less than 0.02; and records of negative drug test results.

F. California Department of Motor Vehicles ( DMV) Pull Notice Practices.

Contractor shall comply with the requirements of the California Department of Motor Vehicles Pull Notice Program. Contractor will be enrolled in the DMV Pull Notice Program, and shall ensure drivers meet the following criteria:

1. No more than three (3) moving violations during the five (5) year period preceding application for the City’s Public Transportation Services.

2. No more than one (1) moving violation within the twelve (12) month period preceding application for the City’s Public Transportation Services; this will continue to be monitored during each semi-annual review of the driving record.

3. No reckless driving violations shall be allowed; evidence of reckless driving violation shall be grounds for removal from the City’s Public Transportation Services.

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4. Under no condition shall an applicant be accepted as a driver for the City’s Public Transportation Services if he or she has ever been convicted of a felony and/or he or she has ever been convicted of a drug or alcohol offense or had his or her license suspended due to a drug or alcohol offense and, if convicted after employment of such offense, shall be considered grounds for immediate dismissal from this program.

G. Day to Day Management. Management of the day-to-day operations of the City’s Public Transportation Services shall be vested in the Contractor. At all times during hours of operation, Contractor shall provide all necessary management, operational, and administrative personnel whose expertise, experience and responsiveness shall ensure efficient operation of the all the service described herein. Services shall be managed by the Contractor in accordance with City policies and procedures and within the parameters established by the City.

H. Uniforms and Identification Badges. Contractor shall require all drivers to wear a suitable and appropriate uniform as a means of identifying the employee. All employees of Contractor who come into contact with the public shall carry suitable identification badges or cards upon their person. The burden of uniform purchase is the sole responsibility of the Contractor. The uniform choice will be coordinated and approved by the City.

I. Employee Appearance and Conduct. Contractor shall use its best efforts to assure that all employees present a neat appearance and conduct themselves in a courteous manner. Drivers should be alert, clean, careful, courteous, sober, drug free and competent in their driving skills. Contractor shall reg ularly train its employees in customer courtesy and shall prohibit the use of loud or profane language. If any employee is found not to be courteous or not to be performing services in the manner required by this Agreement, Contractor shall take all appropriate corrective measures.

J. Accident/Emergency Procedures. Contractor shall establish and adhere to accident and emergency procedures that include vehicle accidents, patron injury or on-board illness, earthquake, fire or related physical episodes.

K. Safety and Training. Contractor will establish and adhere to a comprehensive safety plan. Training plan must have a minimum sixty (60) hour of new -hire orientation and driver training in the following areas: (1) vehicle handling and safety, (2) defensive driv ing techniques, (3) emergency first aid, (4) cardiopulmonary resuscitation, (5) passenger assistance and handling, (6) empathy/sensitivity training, (7) mobility device securement, and (8) customer service training.

Contractor must provide drivers with training before assignment to a class of vehicle or within sixty (60) days of hire.
“New Hire” training shall be no less than the minimum required by law and shall include both classroom and behind -the-wheel training. The City requires that

A-16

drivers receive at least 50% of their defensive driver training and the “hands on” portion of the sensitivity training prior to providing service in this program. All remaining new- hire driver training must be completed no more than thirty (30) days after any given driver begins providing service.
“Refresher” training is required for all drivers on an annual basis and may be addressed through routine safety meetings. Monthly safety meetings shall be conducted for all personnel associated within this contract to advise them of changes in procedure and to reinforce practices related to provision of quality service. The Contractor shall maintain records of new-hire training completion and safety meeting attendance.

L. Gratuities. Under no circumstances shall the drivers accept gratuities and/or tips from the patron or public when operating in the City.

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VI. IN PROVIDING ALL SERVICES, CONTRACTOR SHALL PROVIDE THE FOLLOWING TECHNICAL EQUIPMENT:

A. Computer Assisted Dispatch / Routing System. The Contractor shall provide the hardware, software, telephone line, accompanying equipment and necessary training to create and fully implement a computer -assisted dispatch / routing system.

B. Telephone Equipment. Contractor shall provide a telephone system sufficient to receive the volume of customer reservation calls, be familiar with the phone system being used, and ensure rapid and accurate response to phone calls. Contractor will answer 95% of calls within five (5) minutes, and hold times should not exceed two (2) minutes. Phone system should include Telephone Digital Display (TDD) capability.

C. Telephone Lines. Contractor shall provide at least one (1) dedicated toll -free telephone number for the DAR Transportation Service. If requested at the time contract expires, Contractor shall relinquish ownership of all toll -free telephone numbers to the City and Contractor shall take the burden of any applicable charges in the transferring of ownership of toll-free number.

D. Reservation Operation Hours. For the DAR Transportation Service, Contractor dispatching office shall be available to take reservations Monday through Friday from 6:30 AM to 7:30 PM and on Saturday and Sunday from 8:30 AM to 6:00 PM.

The Dispatcher shall have demonstrated experience in dispatching and putting together shared rides, in a timely manner with bilingual Spanish English abilities E. Dispatch and Scheduling Equipment. Contractor shall provide a computer assisted Dispatch and Scheduling software system capable of maintaining a list of patrons, patron ride and use history, ride time, and scheduled pick-up time. The system should also provide subscription, next day and real time reservations and dispatch, and have the capability of verifying no show trips.

F. Dispatch Office Hours. Contractor will provide Dispatch and Scheduling functions 24 hours a day, 365 days per year for the DAR Transportation Service.

Contractor shall also have a computerized dispatch center capable of dispatching Taxis in a timely and efficient manner to the City for the Demand Response Taxi Dial-A- Ride Service. Contractor to provide the necessary personnel to operate the dispatch center during the hours of 6:00 AM to 9:00 PM daily for the Demand Response Taxi Dial-A-Ride Service.

G. Radio Equipment. The Contractor shall be responsible for equipping two-way radios or other advanced communication devices connecting each vehicle used in the Fixed Route Bus Program and the DAR Transportation Service with the service to dispatch facilities.

H. Electronic Swipe Card Readers. Contractor to install in all vehicles used in the Fixed Bus Service and DAR Transportation Service an electronic swipe card reader

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capable of interfacing with a GPS, an electronic billing system and a computer data management system.

I. Other Equipment. Contractor shall equip each vehicle with a fire extinguisher, taxi meter with a current approval and inspection by the Department of Weights and Measures, a device for alerting authorities in case of hijacking or robbery, and a digital terminal for receiving rider information.

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EXHIBIT: “A-1”
Fixed Route Map

A-20

Exhibit A-2
Fixed Route Map

1) Weekends –
a. Saturday only.
b. Saturday time is from 7:00a.m. –
3:00p.m., ending at the Arrive/Civic
Center time of 2:52p.m.

B-1

EXHIBIT "B"

SPECIAL REQUIREMENTS
(Superseding Contract Boilerplate)

C-1

EXHIBIT C

SCHEDULE OF COMPENSATION
I. Contractor shall perform the following tasks:

A. The City will compensate Contractor for the Services performed upon submission of a valid invoice. Each invoice is to include:

1. Number of Service Hours for Fixed Bus Route.

2. Number of Service Hours for the Advance Reservation Dial-A-Ride Paratransit Route.

3. Detail of each taxi ride provided and the cost of calculation for each ride.

B. The total compensation for the Services shall not exceed $1,574,882.60 as provided in Section 2.1 of this Agreement.

A. The maximum annual contract costs for each year is:

Year 1, July 1, 2024 – June 30, 2025: $ 516,137.00
Year 2, July 1, 2025 – June 30, 2026: $ 524,911.32
Year 3, July 1, 2026 – June 30, 2027: $ 533,834.32
II. Service Complaint Penalties
Service complaints include, but are not limited to: missed pick-ups, failure to pick-up, late pick-ups, and/or rude behavior (including asking/demanding tip).

For every third (3rd) verified complaint the City receives about the Contractor, it wil l deduct one hundred dollars ($100.00) per verified complaint during any calendar month.

Accordingly, three hundred dollar ($300.00) will be deducted for three (3) verified complaints during any calendar month.

City will notify Contractor in writing that said penalty is imminent and request Contractor to reduce their invoice by the penalty amount in the following month's invoice. Invoice shall clearly identify such transaction.

01135.0001/971718.2 D-1
EXHIBIT "D"

SCHEDULE OF PERFORMANCE
I. Unless earlier terminated in accordance with Article 7 of this Agreement, this Agreement shall continue in full force and effect for three (3) years from the date hereof. The City may, in its sole and absolute discretion, extend the term for two one- year periods so long as there are funds appropriate for the Service under this Agreement and upon the same terms and conditions, including price.

II. Contractor shall perform all Services in accordance with a schedule approved by the Contract Officer, set forth in this Exhibit D, consistent with the following:

A. Advanced Reservation DAR Transportation Services
The Advanced Reservation DAR Transportation Services will be provided during the following days and hours:

Weekdays (Monday –Friday) Saturdays Holidays and Sundays 7:00 AM to 5:00 PM 9:00 AM to 3:00 PM No Service
B. Fixed Route Bus Transportations Services
The Fixed Route Bus Transportation Services will be provided during the following days and hours:

Weekdays (Monday – Friday) Saturdays Holidays and Sundays 7:00 Am to 7:00 PM 11:00 AM to 5:00 PM No Service
C. Demand Based Taxi Service
The hours of service for the Taxi Based Dial-A-Ride are from 5:00 AM to 8:00 PM daily, seven days a week, except for Independence Day (July 4th) and New Year’s Day.

III. The Contract Officer may approve extensions for performance of the services in accordance with Section 3.2.

Proposal for
Manageme
nt and Operation
of Transportation Services
for the City of Bell
October 23
, 2023
Express Transportation Services, LLC
6900 Bissell Street, Huntington Park, CA 90255
Attachment 2

COVERLETTER
October23,2023
JanineAndrade, C
ommunityServic
esDirector
CityHall
CityofBell
6330PineAvenue
Bell,CA90201
ExpressTransportationServices,LLC,ispleasedtopresentourproposaltoprovideTransportation ServicesfortheCityofBell.

ExpressTransportationServicesoffersbothexpertiseinfixedroutetransportationandDial-A-Ride paratransitservicesleveragingitsmanagementexperiencecombinedwithresponsivenessthatcomes withlocalmanagementcontrolofallaspectsoftheprogram.Ourcompanycurrentlyprovidessimilar transitservicesforboththeCityofHuntingtonParkandtheCityofMaywood.Themanagementteamthat wewillputinplaceforBell’sprogramhasacombinedthreedecadesofexperienceintheSouthern Californiatransportationfield.

InadditiontohavingthedemonstratedcapabilitytodeliverasimilartransitprogramthatBellcanbeproud of,ExpressTransportationServiceshascraftedaproposalthatoffersasignificantadvantageoverthe currentprogramthatwebelievewillbecompellingfeaturesforthecity. ■ Accountabilityforexceptionalcustomerservice: Withwell-trainedemployees,continually maintainedvehicles,andmetric-basedsupervision,wecanprovidethetypeofqualitycontrolthat isdifficulttoachieveforoperationsthatrelyonindependentcontractors. ■ Anoutstandingrecordofpassengersafety: WehaveanexcellentsafetyrecordinourHuntington ParkandMaywoodoperations.
■ Veryreasonableoperatingcosts: Ourcoststructureisleanandenablesustodeliverexcellent valueforthemoney.

WehavesuccessfullypartneredwiththeCityofHuntingtonParkandtheCityofMaywoodtodeliver outstandingtransitservicestotheirresidentsandwebelievethatwepossessallthenecessary qualifications,andcertainlyhavethepassion,fortheservicequalitynecessarytobecomeastrategic partnerwiththeCityofBellinitsmissiontocontinuallyimproveitstransitprogram WeacknowledgereceiptoftheCity’srequestforproposals(RFP)andassociatedaddendumsandhave structuredourproposalconsideringthespecificationandcriteriacontainedwithintheRequestfor

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Proposal.ThisproposalisinstrictcompliancewiththeRequestforProposalandDraftAgreementandno exceptionstoeitherar
eproposed.

Weencourageyoutocontactourreferences,astheywillconfirmthesecommitments.Afterreviewingour qualifications,shouldyoudesirefurtherinformation,pleasecontactus.Again,wetrulyappreciatethis opportunity.

Sincerely,
VictorCaballero
President
ExpressTransportationServices,LLC
2

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell

TABLEOFCONTENTS
COVERLETTER.............................................................................................................................................. ..........1

TABLEOF
CONTENTS............................................................................................................................................3 A.DESCRIPTIONOFTHEFIRM’SQUALIFICATIONS...........................................................................................4 i.Organization...............................................................................................................................................................4 ii.Credentials.................................................................................................................................................................4 iii.PastExperience........................................................................................................................................................4 iv.ListofComparableServicesProvidedforOtherMunicipalities....................................................................5 vi.FinancialInformationDemonstratingSolvency................................................................................................5 B.DESCRIPTIONOFPROPOSEDSTAFFFORPROJECT........................................................................................7 i.ProjectManager.........................................................................................................................................................7 ii.OtherKeyStaff..........................................................................................................................................................7 iii.ShortPersonalResumes......................................................................................................................................10 iv.ProposedProjectOrganizationChart.................................................................................................................13 C.DESCRIPTIONOFFIRM’SUNDERSTANDINGOFTHEREQUESTFORPROPOSALANDPROJECT............14 i.ScopeofWork..........................................................................................................................................................14 ii.LegalRequirements................................................................................................................................................15 iii.ServiceOperation..................................................................................................................................................15 iv.ProjectTasks............................................................................................................................................................17 v.Approaches/MethodstoAccomplishTasks......................................................................................................18 vi.DescriptionoftheEquipmenttobeUtilizedinAccomplishingProjectTasks...........................................19 vii.RequestedPlansandSchedules.......................................................................................................................23 D.REFERENCESWITHCONTACTINFORMATION............................................................................................25 E.OTHERINFORMATIONDEEMEDRELEVANTBYTHEBIDDINGFIRM.........................................................26 F.COMPLETEDPRICESHEETS.............................................................................................................................27 G.REQUIREDCERTIFICATIONSANDSTATEMENTOFINSURABILITY............................................................30 H.COMPLETEDTRANSMITTALLETTER............................................................................................................40 APPENDIX1:AUDITEDFINANCIALSTATEMENTS.............................................................................................44 APPENDIX2:TRANSITIONPLAN........................................................................................................................79 APPENDIX3:CUSTOMERSERVICEPLAN..........................................................................................................83 APPENDIX4:MAINTENANCEPLAN...................................................................................................................87 APPENDIX5:LINEITEMCOSTDETAIL...............................................................................................................91 3

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell A.DESCRIPTIONOFTHEFIRM’SQUALIFICATIONS
ExpressTransportationServiceshas
reviewedtherequestforproposalandtheacc ompanyingaddendato provideTransportationServicesfortheCityofBell.Weareexcitedattheopportunitytoexpandour servicesinthesoutheastcitiesareaofLosAngelesandtobringhigh-qualityservicetoourcommunities. i.Organization
ExpressTransportationServicesisalocallyownedtransits erviceproviderw ith currentcontractedtransit managementandoperatingcontractsinthecitiesofMaywood,HuntingtonPark,andConcord,California.

Thecompanyhasthefinancialstrength,equipment,labor,operatingcapacityandresourcesavailableto assumeoperationoftheCityofBellTransportationprogramwithaseamlesstransitionofservices. ii.Credentials
ExpressTransportation,astheoperatoroftheMaywoodandHu ntingtonParktransportationoperations servicepr
ogramforthepastsixyears,hasateamoftransportationprofessionalsreadyandin-placewith adeepunderstandingofsimilartransitprograms.Wehaveenjoyedasuccessfulpartnershipwithother citiestoprovidequalitytransportationoptionsforallresidents,withspecialservicesforseniorsandthe disabled.

Thecompanyisfinanciallysoundandideallypositionedlocallyandregionallytosupportthisservice operationintheCityofBell.Wearewillingandabletosupportthecashflowrequirementsofthiscontract andwehaveanexperiencedlocalstaffreadyforthepeopleofBell. iii.PastExperience
ETShasdocumentedexperiencein
managinglocalcitytransitsystem s
that
requireflexibilitytorespondto
unexpectedshiftsinpassengerdemands.

Wecurrentlymanageandoperateboth
theHuntingtonParkandMaywoodtransit
systems.Wewillusethisexperienceto
recommendoperationalenhancements
totheCityofBellandtoimprovethe
system'soverallresponsivenesstothe
ridingpublicasapplicable.
4

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell ThecompanyalsoprovidesADAparatransitservicesfortheContraCostaCountyTransitAuthority, servicingmultiplecitiesinbothC
ontraCostaandAlamedacountiesunderasubcontractfromBigStar Transit.

ExpressTransportationhasdevelopedhighquality,maturetransitoperations.Front-linepersonnelare crucialinprovidingthecustomerwithasatisfyingexperience.Throughoutourhiringandtrainingprocess, weinstillourtraditionandphilosophyinclientsatisfactionandtheimportanceofmeetingtheclient's needs,notonlythroughsafe,reliable,andprofessionaldriving,butthroughpositiveandcourteous customerinteraction.

Wehavedocumentedexperienceinmanaginglocalcitytransitsystemsthatrequireflexibilitytorespond tounexpectedshiftsinpassengerdemandstoimprovethesystem'soverallresponsivenesstotheriding public.
iv.ListofComparableServicesProvidedforOtherMunicipalities ■ CityofHuntingtonPark,California: Wecurrentlyoperatethe fix ed-routebusoperationin HuntingtonPark,California,withsevenADA-accessibleshuttlesoperatingMondaythrough Saturday,6:00amto9:00pm,makingscheduledstopsatpredeterminedlocationsthroughoutthe city.ETStransportsapproximately298,000passengersperyear.Startdate?Express Transportationhasoperatedthisservicesince2017
■ CityofHuntingtonPark,California: Wecurrentlyoperatethedial-a-rideprograminHuntington Park,California,with13servicevehicles(includingADA-accessibleminivans)operatingsevendays aweek,5:00amto12midnight.ExpressTransportationhasoperatedthisservicesince2017. ■ CityofMaywood,California: Wecurrentlyoperatefixed-routeanddemand-responsetransit operationsinMaywood,California,with2ADA-accessiblebusesand13paratransitvehicles operatingsevendaysaweek,7:00amto5:00pm,makingscheduledstopsatpredetermined locationsthroughoutthecity.ExpressTransportationhasoperatedthisservicesince2017- ■ CentralContraCostaCountyTransitAuthority,Concord,California: ETSisaparatransitservice providersubcontractedtoBigStarTransit,operatingparatransitbusesservicingmultiplecitiesin bothAlamedaandContraCostaCountiesonadailybasisfrom4:00amtomidnight.Express Transportationhasoperatedthisservicesince2021
vi.FinancialInformationDemonstratingSolvency
ExpressTransportationServicesisfinanciallysoundandide allypositionedlocallyandregionally to support
thisserviceoperationintheCityofBell.Wearewillingandabletosupportthecashflow requirementsofthiscontractandhaveanexperiencedlocalstaffwhocanimmediatelybeginthe 5

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell transitionprocessifweareawardedthiscontract.Wehaveexistingvehiclefinancingandcreditlinesin placethatwillsupportan
yexpansionthatwemaynotbeabletocompletelyfinanceinternally.

ExpressTransportationServiceshasenclosedacopyofitslastthreeyearsofauditedfinancialstatements asExhibit1.

CreditReferences
BankofAmerica
POBox15284
Willington,DE19850
FordMotorCreditCompany
OneAmericanRoad
Suite2212
Dearborn,MI48126USA
AllyBank
200WestCivicCenterDrive
Sandy,UT84070
OngoingProjects
ExpressTransportationServiceshasthefollowingtransitandlogisticalservicecontractscurrently operatinginCalifornia:
■ CityofHuntingtonPark,California,contractedfixedroutebusservice ■ CityofHuntingtonPark,California,contracteddial-a-rideparatransitservice ■ CityofMaywood,California,contractedtransitservices
■ ContraCostaCountyTransitAuthority,Concord,California,contractedtransitservices ■ AmazonLogistics,AmericanCanyon,California
Litigation
ExpressTransportationisnotpresentlyinvolvedinanylitigation. 6

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell B.DESCRIPTIONOFPROPOSEDSTAFFFORPROJECT
ExpressTransportationServiceshas
ateamoftransportationprofessionalsready withadeep
understandingoftheuniqueneedsofthesoutheastcitiesinLosAngelesCounty.Ourexistingfixed-route anddemand-responsetransitservicesinHuntingtonParkandMaywoodwillensurewearereadytogoon dayoneandreadytomeettheneedsofpassengers.
i.ProjectManager
BijanArdalan iscurrentlyGeneralManager o fETS’sMaywoodandHuntingtonParkoperations,managing allday-to-dayoperations,drivers,dispatching,technology,maintenance,andhumanresourcesduties.

BijanisalsoformerlywithMetroTransitwherehewasleadprojectmanagerforlaunchingthenew HuntingtonParkcontractsin2016.BijanspeaksbothEnglishandSpanish.Bijan’srolewouldexpandto includeBelloperations.
ii.OtherKeyStaff
KrystalLopez servesinthedualr ole ofDispatchSupervisor/DriverTrainer,assistingtheGeneralManager withtheday-to-dayserviceoperations.Krystalisresponsibleforsupervisingdriversanddispatchers assuringthatweareoperatinginthemostefficientandeffectivemanner.ShespeaksbothEnglishand Spanishfluentlytomeettheneedsofthelocalcommunity.

Ourdriversareperhapsthemostkeystaff
wehave,astheywillrepresentboththeCity
ofBellandExpressTransportationServices
tothecommunityeveryday.Eachwillhave
anappropriateCaliforniadriver’slicenseand
meetalllocal,state,andfederal
requirements.Thedriverswillwearour
companyuniformwhichshowsthemasthe
professionaldriverstheyare.

HighlyExperiencedManagementTeam
ExpressTransportationServiceshasfieldedanexperiencedandcompetentProjectManagerforthis operation.WehaveunparalleledsupportsystemsinplaceforourProjectManagerandtheentire managementteam(includingcorporatesupportstaff)withmorethan45yearsoftransitmanagement expertise.
7

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell DesignatedProjectExecutive
VictorCaballero,President
ofExpressTransportationServices,(andanativeoftheCityofBell)willprovide theexecutiveprojectmanagement/oversightoftheCityofBellTransportationServices.Hewillbea resourcetotheCityforanyserviceimprovements,system/servicemodificationsorgrantfunding assistancethatmaybecomenecessary.

Victoriswellversedinallaspectsoffixed-routeandDial-a-Rideserviceoperations,andweareconfident inhisabilitytoprovidetheleadershipnecessarytoensureourTotalPassengerSatisfactionsignature service.VictorspeaksbothEnglishandSpanishfluentlytomeettheneedsofthelocalcommunity.

FleetOperations/ProjectManager
BijanArdalanisourFleetOperations/ProjectManager.Thispositionoverseesthesafeandefficient operationofourHuntingtonParkandMaywoodtransitserviceoperationsandhasoversightresponsibility foralloperators,roadsupervisors,andthemaintenanceteam.TheFleetOperationsManagercoachesand counselsemployeesandadministersprogressivedisciplinewhenneeded.

TheFleetOperationsManagerassistsinhumanresourcesfunctionsandmonitorsattendancerecords.He alsoholdsresponsibilitiesinthecomplaintinvestigationprocess,servingasanadditionalliaisonto passengers,Citystaff,andcommunitymembers.Hemaybeaskedtorepresentthecityincommunity meetings,coordinateeventswithlocalcharities,and/ororganizevolunteereffortsfromthelocal operation.BijanspeaksbothEnglishandSpanish.

AdministrativeOperationsSupervisor
KrystalLopezservesinthedualroleofOperationsSupervisor/AdministrativeSupervisorassistingthe ProjectManagerandFleetOperationsManagerwiththeday-to-dayserviceoperations.Krystalis responsibleforsupervisingdriversanddispatchersassuringthatweareoperatinginthemostefficientand effectivemanner.ShespeaksbothEnglishandSpanishfluently.

Thispositionisalsoresponsibleforfarereconciliationandreporting,reviewsalllogsfromthedispatch office,andensuresoperatorandsupervisorshiftsarecovered.Sheworkscloselywithdispatch,thesafety trainingmanager,andmaintenancetoconfirmvehicleoperatorsareproperlysupported.Thisindividual workstomonitorserviceandmakesureitisdeliveredontimeandmeetstheexpectationsofthe passengers.Sheisalsoresponsibleforpreparingdaily,weekly,andmonthlyreports.

DispatchStaff
Ourdispatchstaffisveryexperiencedinallmodesoftransitoperationsandstandsreadytoassumethe additionalresponsibilitiesoftheCityofBellTransportationServices.

Theteamkeepsouroperationsmovingandarecriticaltooursuccess.Theyareourprimarycontactwith passengers,trackprogressofourvehicles,relaymessages,andresolveorescalateproblemstothe GeneralManager.Dispatchisthecentralhubofactivity.
8

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Theseindividualsmusthavepleasantpersonalities,strongEnglishandSpanishlanguageskills,clearradio voices,andattentiontodetails.

Theymustalsobecalmunderpressureandbeabletomakedecisions rapidly,sometimeswithimperfectinformation.

Drivers(Operators)
Everypassengerthatboardsoneofourvehiclesexpectsanddeservesexcellentservice.Inourroleasthe operatoroftransitservices,ExpressTransportationServicesrealizesthatweareviewedasanextensionof theCityofBell. Thisisaresponsibilitywedonottakelightly.Throughoutouryearsinbusiness,wehave developedandarecontinuallyrefiningouremployeescreeningandtrainingprocesses.

Simplyput,thereisnoonepersonwhointerfaceswithyourpassengersmorethantheDriver.We carefullyscreeneachoperatorwhenwehirethem.Oursupervisorystaffmonitorsandregularlyreviews theirperformance,andweshareallcomplimentsandconcernswitheachemployee.Wealsosubscribeto monitoringservicestoensurecompliancewithourstrictsafetyguidelines,ensuringthatourDrivers maintainanacceptabledrivingrecord.

Throughoursupervision,training,andscreeningprocesses,weworkveryhardtoensurethatwehave TotalPassengerSatisfactioninourexistingoperations,butpleasedon'ttakeourwordforit–checkour references,webelieveyouwillexperiencefirst-handthequalityofourserviceandhowtruthfulweare whenwesaywearecommittedtoTotalPassengerSatisfaction.

HiringandTrainingofStaff
ExpressTransportationServicesremainscommittedtothehighestlevelofcustomerservice. Toachieve thehighestlevelofcustomerservicewemustattractandretainthebestpeople. ExpressTransportation Servicesutilizesthefollowinghiringprocessfordriversandstaff:
■ Setupinterviewswithpre-qualifieddrivers.
■ Choosethebestdriversbasedontheinterview,behindthewheeltestingandfeedbackfromthe currentemployer.
■ Conductbackgroundchecks,DMVlicensereviews,pre-employmentdrugtestingandphysicals.

Weselectdriverswhomeetoursafetyandcustomerservicerequirements,withaspecificemphasison recruitinglocalresidents.Intheeventwearenotabletofillallneededpositionsfromthecurrentdriving poolaftergivingthecandidatescarefulconsideration,wewilladvertiseinthelocalclassifieds,internal postings,andthroughInternetsitessuchasCareerbuilder,IndeedandCraigslist. Thisadvertisingand recruitingefforttakesplaceinparallelwithinterviewing.Weincreaseourabilitytohirethebestpeopleby increasingthenumberofoverallcandidates.
9

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Training
Aswehire,we
willscheduleorientationandtrainingclassesonaregularbasis.Trainingwilloccurin parallelwiththehiringefforttomeettheservicedemand. Wehavelearnedfromexperiencethat, unfortunately,notallchosencandidateswillmakeitthroughourrigoroustrainingprogram.Ifthese candidatesarequalifiedforanyotherpositionswithinourorganization,wewillmakeeveryeffortto considerthem.

Asourtoppriority,safetyisallaboutqualitypeople.ExpressTransportationServicespridesitselfinquality employeerecruiting,hiring,andtrainingprogramsthathelpustodetectandselectonlythoseindividuals thatwillbestservetheneedsoftheserviceoperations.Ourprogramwillultimatelyfocusonselecting thoseemployeeswhoarededicatedtobothsafetyandperformanceandwhonotonlymeet,butexceed, ourminimumemploymentcriteria.
iii.ShortPersonalResumes
VictorCaballero
Experience
2017topresent President/Principal,ExpressTransportationServices,LLC ContractedmanagementandoperationofthetransitservicesfortheCityof HuntingtonParkandtheCityofMaywood,California
2014to2017 VicePresident, MetroTransitServicesandGeneralManager,YellowCabof Sacramento
Interactedwithlocalofficialsinthedesignandimplementationofreliable andcost-effectiveparatransitandtaxiprogramsinSouthernCaliforniaand Sacramentoregions.
2013to2014 DirectorofSales,Marketing,andGovernmentAffairs, SouthlandTransitand CityCab,LosAngeles
Responsibleforcontractdevelopmentandexistingcontractrenewal negotiations.
2005to2013 President,ExpressTransportationServices,Inc.

Taxioperationwithemphasisinworkingwithlocalofficialstomeetneedsof thetransit-dependentpopulation,seniors,andthedisabled.
10

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell 1994to2005 VicePresident,SalesandMarketing(Taxi/ParatransitOperations), AdministrativeServicesCo-Op,Inc.

ServedasPresidentofFiestaTaxianddirectlyresponsibleforbusiness developmentfortaxiandparatransitvehiclesforseventaxico-opswitha totalof1300vehicles.

Education
BusinessAdministrationandMarketing, ChapmanUniversity
BijanArdalan
Experience
2017topresent GeneralManager/ProjectManager, ExpressTransportationServices,LLC ContractedmanagementandoperationofthetransitservicesfortheCityof HuntingtonParkandtheCityofMaywood,California.Responsiblefor recruitingandtraining,dailyoperationalmanagement,managingvehicle maintenance,compliance,andliaisonwithmunicipalofficials. 2016to2017 GeneralManager, MetroTransitServices
ContractedmanagementoftransitservicesfortheCityofHuntingtonPark, California. Responsibleforrecruitingandtraining,dailyoperational management,managingvehiclemaintenance,compliance,andliaisonwith municipalofficials.LaunchedtheDemand-ResponseDial-a-Rideservice.

Education
CaliforniaStateUniversity,LosAngeles
KrystalLopez
Experience
2017topresent AdministrativeandOperationsSupervisor, ExpressTransportationServices, LLC
AssiststheGeneralManagerwiththeday-to-dayserviceincluding supervisingdriversanddispatchers,interactingwithcommunitymembers, andensuringsafeandefficientoperations.
11

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell 2006topresent ProgramCoach, LA’sBEST/LosAngelesUnifiedSchoolDistrict Supervisesandassistsrecreationatout-of-schoolprogramsites.Evaluates effectivenessoforganizedactivitieswithon-siteobservations.Participatesin communityinterestactivitiesandrecruitingpersonnel.

Education
Business,UniversityofPhoenix
12

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell iv.ProposedProjectOrganizationChart
13

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell C.DESCRIPTIONOFFIRM’SUNDERSTANDINGOFTHE

REQUESTFORPROPOSALAND

PROJECT
ExpressTransportationService,LLC(ETS),understandsthedetailsandscopeofthe Transportation Servicestobeprovided,asfollows:
i.ScopeofWork
TheCityofBellTransportationprogramconsistsofafixedroutebusshuttleservice,an advanc ed reservation paratransitDial-A-RideServiceandademandresponsedial-a-taxitransportationprogram.

DaysandHoursofOperation:LaCampanaFixed-RouteShuttleBusService TheFixedRouteShuttleBusshalloperateonthefollowingdaysandhours:
■ Monday-Friday,7:00amto7:00pm
■ Saturday,11:00amto5:00pm
■ SundayandHolidays,noservice
DaysandHoursofOperation:AdvancedReservationDial-A-Ride
TheAdvancedReservationDial-a-Ridetransportationserviceswillbeprovidedduringthefollowingtimes:
■ Monday-Friday,5:00amto8:00pm
■ Saturday,5:00amto8:00pm
■ SundayandHolidays,noservice
DaysandHoursofOperation:DemandResponseDial-A-Taxi
TheDemandResponseDial-a-Taxitransportationprogramwillbeprovidedduringthefollowingtimes:
■ Monday–Friday, 7:00amto5:00pm
■ Saturday,9:00am–3:00pm
■ SundayandHolidays,noservice
ETSrecognizesandappreciatesthatthequality,professionalism,andappearanceoftheCityofBell TransportationServicerepresentstheCitygovernmentinthemindsofthepublic.ETSwillalwaysensure thattheservicerunsproperly,thevehiclesaremaintainedproperly,andthatdrivers’appearancesand workhabitsalwaysreflectwellupontheCity.WewillensuretheCityisproudofourservice. ii.LegalRequirements
14

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell ExpressTransportationServiceshasin-placethenecessaryoperatinglicensesandpermitsinthecitiesin whichweoperate.We
willobtainany/allCityofBell-requiredpermitsifweareawardedthiscontract. iii.ServiceOperation
ExpressTransportationServicesrealizesthatpassengersatisfactionisofhighestpriority. Tothisendwe consistentlyuseproventechniquestoevaluatethequalityofourservice,identifyimprovement opportunities,andrefineourpoliciesandprocedurestoaddressissues.

Initiativestoimproveservicequality
ExpressTransportationServiceshasimplementedandislookingtoimplementseveralwaystojudge servicequalityandfacilitatecustomerfeedback:
■ Commentcardsineachvehicle.
■ Aphonenumbertocallwithfeedback.
■ Awebpagetobedesignedformobiledevicestoprovidefeedback. ■ Mysteryshopperstravelmonthlyonshuttlestoevaluateservicequality.

KeyPerformanceIndicators(KPIs)
Thistypeofservicerequiresconsistentattentiontostatisticsandmetrics.Wecollectdataonmany differentaspectsofdailyoperation:
■ Passengercountembarkinganddisembarkingateachstop,oneachroute. ■ Farescollected.
■ Complaintsandcompliments
ThesedailyandhourlystatisticsarecapturedinourdatabaseandusedtogenerateKPIreportsforthe ProjectManagerandmanagement.Thereismuchtolearnthroughnumbersandtrendanalysis.We believeinrunningourbusinessonmetricsandkeyperformanceindicators. 15

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell CustomerFeedbackandReporting
InmaintainingExpressT
ransportationServices’establishedhighlevelofcustomerservice,weproposeto maintainandimprovemethodsforcustomerservicetraining.Ourofficephonenumberwillbepostedin eachvehicleforpassengerstousetosharecomplimentsand/orcomplaintsviaphonecallortext messagetoourGeneralManageron-site.Thefeedbackemailaddresswillalsobeposted.

OURFEEDBACKANDREPORTINGPLANWILLBEASFOLLOWS:

Whenapassengerreachesoutwithacompliment,thedriverwillbecontactedandthankedfortheirgood work.Complimentswillbeusedinourcustomerservicetrainingprocesstoreinforcethekindofquality serviceexpected.
■ Whenacomplaintisreceived,ameetingwillbescheduledtodiscussthecomplaintand implementcustomerservicechecksandacorrectionplaninaccordancewiththeseverityofthe complaint.
■ Allcommentsareenteredintoourcustomerfeedbackdatabaseforresponsesfrommanagement onaweeklyormonthlybasis,dependentonthenumberofcommentsreceived. ■ Ifcomplaintsdemonstratearecurringproblemacrossdriversandshuttles,additionaltrainingwill bewrittenintothetrainingplanandimplemented.
■ WewillworkwithCitymanagementtodeveloptheprocessforcommunicatingcustomer feedbackasneeded,inthedesiredformat.Thisformatcouldbewritten,email,orpossiblyweb based.
■ OurcorporatemarketingstaffmonitorsandescalatesInternetreviews(Yelp,Google,etc.)as neededforeachofourcompanies.ThesereviewsareforwardedtotheProjectManagerwhowill beaskedforaresponse.Thenatureofthesituationwilldetermineresponsehandlingand follow-up.

ProblemResolutionHandling
ExpressTransportationServicesrecognizesthatforeverypassengercomplaintthatcomesin,thereare manymorewewillneverhearabout.Therefore,wetakeeverycomplaintseriouslyandinvestigate thoroughlytoidentifytheproblem,findafastsolution,andcommunicatewiththepassengertoensure satisfaction.

TheGeneralManagerpersonallymonitorsthefeedbackdatabasedailytoidentifyproblems(andsuccess stories)withourservice.Asacompany,weknowthatoftenthepassengersubmittingthecomplaintjust wantstomakesuretheirvoiceisheardandisbeingactedupon.Bycontactingthepassengerdirectlyvia thepassenger'spreferredmethodofcommunication(telephone,email,etc.),wewillreachoutand expressourappreciationfornotifyingusofaproblemandapologizeasappropriate. 16

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Eachcomplaintwillbeinvestigated,withtheresultsloggedinthefeedbackdatabase.Drivercomplaints willbeaddressedwith
theemployeebymanagementandtracked.Complaintsaboutequipmentwillbe escalatedconsistentwithestablishedCityprocedurestotheappropriatedepartments. iv.ProjectTasks
TransitionPlan
Acalculatedandwell-coordinated im
plementationplanisessentialtothesuccessoftheserviceandthe City’ssatisfaction.WerecognizetheCity’sdesireforaquickandorderlytransition.Whenawardedthe contract,ETSwillfinalizeatransitionplanincoordinationwithCitystaff.

HiringandTrainingofStaff
ETSiscommittedtothehighestlevelofcustomerservice,andtoachievethiswemustattractandretain thebestpeople.ETSwillutilizethefollowinghiringprocessfordriversandstaff:
■ Setupinterviewswithpre-qualifieddrivers.
■ Choosethebestdriversbasedontheinterview,behindthewheeltesting,andfeedbackfromthe currentemployer.
■ Conductbackgroundchecks,DMVlicensereviews,pre-employmentdrugtestingandphysicals.

Alleffortswillbemadetohireexistingdriverswhomeetoursafetyandcustomerservicerequirements, withaspecificemphasisonrecruitingCityofBell residents.Thisadvertisingandrecruitingeffortwilltake placeinparallelwiththeinterviewingandhiringeffortfromtheexistingdriverpool.Wewillincreaseour abilitytohirethebestpeoplebyincreasingthenumberofoverallcandidates.

Training
Aswehire,wewillscheduleorientationandtrainingclassesonaregularbasis.Werecognizethe importanceofnotinterferingwithexistingoperationsandwillmakeeveryefforttomakeourtrainingand newemployeeorientationtransparent.

AninitialdraftofourTransitionPlanispresentedinAppendix2. 17

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell v.Approaches/MethodstoAccomplishTasks
CustomerServicePlan(
SystemQualityControl)
Passengersatisfactionisaveryhigh
priority.Tothisend,weuseproventechniquestoevaluatethequality ofourservice,identifyimprovementopportunities,andrefineourpoliciesandprocedurestoaddress issues.

InitiativestoImproveServiceQuality
ETShasimplementedandcontinuallylooksfornewwaystojudgeservicequalityandfacilitatecustomer feedback:
■ Keyperformanceindicators: Thistypeofservicerequiresconsistentattentiontostatisticsand metrics.Wecollectdataonmanydifferentaspectsofdailyoperations. ■ Customerfeedbackandreporting: Ourofficephonenumberwillbepostedineachvehiclefor passengerstousetosharecomplimentsand/orcomplaintsviaphonecall,textmessage,oremail toourGeneralManager.

AdetailedCustomerServicePlanispresentedinAppendix3.

VehicleMaintenancePlan
Theoverallgoalistokeepyourvehiclesoutofthe
shopandontheroad.Ourmaintenanceplanrequires
management,trainers,drivers,fuelers,and
mechanicstobetrainedandaccountableforspecific
roles.Goodpreventivemaintenanceresultsfromall
staffworkingtogetherasateam.

Ourvehiclemaintenanceplanisattachedas
Appendix4.

PreventiveMaintenanceInspectionsand
Services
Vehicleandcomponentmanufacturersprovide
manualsthatrecommendmaintenancepracticesandinstructionsfortroubleshooting,removal,overhaul, repair,andreplacementofcomponents.Thesemanualsareanimportantpartofthevehiclemaintenance planastheydefinespecificmaintenanceintervalsandprovidecriticalinformationwhentheworkis actuallybeingperformed.
18

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Preventivemaintenance(PM)inspectionsandservicesareperformedanddocumentedaccordingtoa schedule.Alldocumentationiskept
throughthelifeofthevehicle.

ETScontractswithEdFoltzAutomotiveandTruckRepairforpreventativemaintenanceandrepairworkfor ourHuntingtonParkandMaywoodfleets,andintendstodosowiththeCityofBell’sdedicatedvehicles.

EdFoltzAutomotiveisoneofthemostreputableautoshopsintheregion,anditsASE-certified mechanicalstaffkeepthefleetsinexcellentshape.

IdentifiedDefects(DailyDriverInspections)
Identifieddefectsshouldbeseparatedandprioritized.Immediatelyfollowingapreventivemaintenance (PM)inspectionornotificationbyadriver,themechanicmustreviewthediscovereddefectsandsort themintocategories.

WorkOrders
Eachrepairactivityshouldhaveastep-by-stepwrittenprocedureassociatedwithit.Theworkorder,also referredtoasarepairorder,isthebackboneofanymaintenanceperformance-monitoringprogram.

Informationonallaspectsofmaintenanceperformancecanbeobtainedfromworkorders.

FleetManagementSystem
ETS usesawebbasedmaintenancemanagementprogramwhichallowsustokeepallourrecordsinone secure,organizedsystem.Thesystemallowsusto:
■ Trackfuelandmileagereadings
■ Maintenanceschedulingandrepairhistoryrecords
■ Trackwarrantystatusonvehiclesandparts
■ Manageshopworkorders,includingoutsidevendorwork
AdetailedVehicleMaintenancePlanisincludedinAppendix3.
vi.DescriptionoftheEquipmenttobeUtilizedinAccomplishingProjectTasks ETSisproposingelectrictypetransitbusesfortheoperatio noftheCity o fBell’sfixedrouteshuttletransit
system.Ourrecommendationisazero-emissionelectricbus.

ElectricBuses
ETSpreferstoofferthegreenoptionoftwonewelectricbuses(specificationdetailsprovided).The proposedfleet exceedsallCityrequirements,CaliforniaAirResourcesBoard,andSouthCoastAirQuality ManagementDistrictrequirements.Theestimateddeliverytimeis90days. 19

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell TheGreenPowerEVStarisazero-emissions,multi-utilityelectricvehiclecapableofarangeupto150 miles.TheEVS t
aristheindustry’sfirstpurpose-built,electricmini-buswithalifeexpectancyoften years.Thisversatileelectricvehiclecanbeusedasaparatransitbus,executiveshuttle,microtransit, cargo,andvanpoolservice.Nomatterwhattheapplication,theEVStarcanmeetthemostdemanding routerequirementswithunmatchedefficiencyandreliability.

TheGreenPowerEVStarutilizesstandardJ1772-2andCCSchargingandcanfullychargeinaslittleas twohours.Theseatinglayoutiscustomizabletoanoperator’sneedswithmultipleconfigurationsand multipleADApositionsavailable.Unlikemostelectricvehiclesinitsclass,theEVStarispurpose-builtand designedfromtheground-uparounditselectricdriveandbatterysystem.ThismeanstheEVStaristhe mostdurableandefficientelectricvehicleinitsclass.Withthecombinationofproventechnologyand superiorconstructions,theEVStaristherightchoice.
20

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Fareboxes,Radios,andBikeRacks
ETSwillequipitsvehicles
withfareboxes,radios,andbikeracks(ifrequiredbytheCity)
Delivery
Weestimatethenewvehicledeliverywindowtobefrom60to180daysfromthedateoforder.

InterimFleet
ETSwillprovideaninterimfleetsimilartothevehiclescurrentlyinusebythecurrentcontractoruntil deliveryofthepermanentfleet,estimatedtoarrivenolaterthan180daysfromdateoforder.

VehicleConfiguration
Allvehiclesproposedwillbelift-equippedandcomplywiththeAmericanwithDisabilitiesAct(1990)with customizedseatingconfigurations.

SafetyEquipment
Allvehiclesproposedwillbeequippedwithaminimumoftwostanchionsandtwoceilinggrabrailsshall beinstalledonoppositesidesoftheseatingsection.

Licensing
ETSwillmaintainallvehiclesfullylicensedandpermittedasrequiredbytheregulationoftheStateof California.TheContractshallcomplywithallstate,county,andlocalvehicleregistration,permitting,and regulatoryrequirements.

Radios
Eachvehicleproposedwillbeequippedwiththetwo-waycommunicationsfeaturecontainedinits operatingsoftwaresolution.

Cameras
Eachvehiclewillbeequippedwithsecuritycamerastorecordtheinteriorofthevehicleandoutsidethe vehicle.Eachvehicleproposedwillbeequippedwithathree-channelZenduCamwithonevideofacing thefrontofthevehicleandtwofacinginsidethevehiclefromtwodifferentvantagepoints. Videoshall haveaminimumof128GBofrecordingcapacitywithmicrophone,tamper-resistantlockingenclosure, delayedpowershutdownand3GandWi-Fienabled.
21

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell GlobalPositioningSystem
Eachvehicleproposedwill
beequippedwithaglobalpositioningsystem(GPS)containedwithinits dispatchoperatingsoftwaresolution.TheCityshallhaveaccesstomonitoractivityifrequested. 22

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell DigitalRouteDisplays
Eachofthenewvehicles
shallhaveeitherfrontorsidemounteddigitalroutedisplaystospecifically identifytheroutetobetraveled.

Usage
ETSacknowledgesthatthetwo(2)vehiclesusedinthisservicebytheContractorshallbeusedexclusively forthisservice.
vii.RequestedPlansandSchedules
WorkSchedule
Ourregionaladministrative o
fficesareopenfrom9:00amto5:00pm,MondaythroughSunday,
excludingholidays).OurregionalDispatchandRoadSupervisorscurrently workfrom5:00amto11:00 pm,sevendaysaweek.Dispatcherswillworkfrom4:30amtotheendofthelastdrivershift,sevendays aweek.Driversareondutyfrom5:00amto11:00pmand/oraccordingtocontractspecifics,inthecase ofCityofBell,driverswillbeon-dutyaccordingtothefollowingschedule:

DriverDuties
● TotalPassengerSatisfaction
● Passengersaretreatedwithrespect.
● Passengersreceiveprompt,friendly,courteousservice,andaccurateinformation. ● Passengersreceiveefficientservicewithasmileandthankyou. ● Passengersaretreatedwithrespectanddignity,care,andcompassion. ● Passengershavetherighttodepartandarriveon-time.
● Passengersreceivepromptanswerstotheirquestions.

Thepassengersarethemostimportantpeopleinourbusiness.Whentheyprovideinput,wetakeitvery seriouslyandusethistoimprovetheservicethatweprovide.

ExpressTransportationServices’goalisTotalPassengerSatisfaction.Passengerinputaboutopportunities thatwemayhavemissedisinvaluabletous.Complimentsfrompassengersaboutemployeeswho provideexceptionalservicearealsoextremelyimportanttous.Theyallowustoreinforceajobwelldone andprovideusanopportunitytorecognizeemployees.
23

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Thecompanywillremaininnovativeandaggressiveinseekingwaystoimproveourservice.Passengers relyonourserviceto
takethemtoandfromtheirdestinationsafely.

FixedRouteBusServiceProgramOperation
Weekdays,Monday-Friday Saturday Holidays
7:00amto7:00pm 11:00amto5:00pm Noservice
AdvancedReservationDial-a-RideParatransitService
Weekdays,Monday-Friday Weekends,Saturday-Sunday Holidays 5:00amto8:00pm 5:00amto8:00pm Noservice
24

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell D.REFERENCESWITHCONTACTINFORMATION
Fixed-routebusoperation:

Cityof
HuntingtonPark
6550
MilesAve.

HuntingtonPark,CA90255
Attn:RickReyes,CityManager
323-584-6223
Dial-a-rideserviceoperation:

CityofHuntingtonPark
6550MilesAve.

HuntingtonPark,CA90255
Attn:RickReyes,CityManager
323-584-6223
Fixed-routeanddemand-responseserviceoperation:

CityofMaywood
4319SlausonAve.

Maywood,CA90270
Attn:JenniferVasquez,CityManager
323-562-5712
Paratransitdemand-responseparatransitserviceoperation:

ContraCostaCountyConnectionCCCTA
2477ArnoldIndustrialWay
Concord,CA94520
Attn:VictorCarranza,OperationsManager(BigStarTransit)
775-313-7964
25

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell E.OTHERINFORMATIONDEEMEDRELEVANTBYTHEBIDDING
FIRM
Thefollowingadditionaldocum
entsareattachedasAppendicestothisproposal:
■ Transitionplan
■ C
ustomerServiceplan
■ VehicleMaintenanceplan
26

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell F.COMPLETEDPRICESHEETS
ExpressTransportationhasprepar
edourtwocostproposalsconsistentwithanddefinedby thetermsand specificationssetforthintheRequestforProposal.Additionally,ETSisstronglyrecommendingan alternatecostproposal(option3)thatwebelievewillresultinasignificantupgradeinservicequalityto theCityofBellwherebythecontractorwillsupplyanewelectricbusforfixedrouteserviceanda combinedDial-a-Rideprogramincorporatingthetwoexistingprogramsintoonehighlyresponsive DemandResponseprogram.

Option1:Costproposalconsistentwithanddefinedbythetermsandspecificationssetforthinthe RequestforProposalfortransitserviceoperationonly,noreplacementequipment:

Withoutcontractor-providedfleet
equipment
Year1Rate Unit Quantity Year1Cost
A AdvanceReservationDial-a-Ride
ParatransitService
$71.73 Servicehour 3,084 $221,215
B FixedRouteBusService 73.15 Servicehour 3,336 244,028
C DemandResponseTaxiDial-a-Ride 3.05 Mile 10,000 30,500 $495,743
Note:Thispricingproposalislowerthanthecurrentserviceprovider’scontractforthetermSeptember1,2022,toSeptember 20,2023,adjustedforincr eased
hoursfortheAdvancedReservationDial-a-RideParatransitServiceprovidedforintheRFP.

Option2:Costproposalbelowisconsistentwithanddefinedbythetermsandspecificationssetforthin theRequestforProposalfortransitserviceoperationsandallreplacementequipment.

Withcontractor-providedfleetequipment Year1Rate Unit Quantity Year1Cost A AdvanceReservationDial-a-Ride
ParatransitService
$ 73.94 Servicehour 3,084 $228,030
B FixedRouteBusService 77.22 Servicehour 3,336 257,606
C DemandResponseTaxiDial-a-Ride 3.05 Mile 10,000 30,500 $516,137
27

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Notes:

1. ETSwillreplacethe
existingFixedRouteShuttleBuswithone(1)newEV(Bus)andback-upthisservicewitha conventionally-poweredshuttlebusfromourexistingreserve(spare)fleet

2. ETSwillutilizeitscurrentfleetofnewer-yearmodelsedansandlift-equippedminivanstooperatetheAdvance ReservationDial-a-RideParatransitService.

3. ETSwillutilizeitscurrentfleetofnewer-yearmodelsedansandlift-equippedminivansforprovisionoftheDemand ResponseTaxiDial-a-Ride.

OurAlternativeOption (OPTION3):OurAlternativeOption meetseveryaspectandneedthatthe CityhasincludedintheRFP. Itofferssuperiorqualityofservices,improvingconvenience,and sustainabilityfortheCityofBellresidents.

First,wewanttointroduceastate-of-the-artALL-ELECTRICshuttlebus,settingabenchmarkfor sustainabletransportationinthesoutheastcities.TheEVStarShuttleistheindustry'sfirstpurpose-built transitelectricminibus.Inclusiveinthisbusspecificationwillbereal-timebusarrivalinformation.

Secondly,wearerecommendingconvertingallDial-A-Rideservicestoon-demandwhichwillinclude advancereservations:

ExpressTransportationServiceshasbeensuccessfullyprovidingcombinedDial-A-Rideservicesinits other transitoperationsandbelievesthattheCitymonieswouldbebetterspenton mergingboththe “AdvanceReservationS/Dial-A-RideParatransitServiceandthe“Dial-A-Cab”service”intoaone all-inclusiveCityDial-A-RideServiceprogram. Residentsshouldbeabletocallonephonenumberto getadvancereservationsandalsorequestsame-dayservice.

Webelievethatourfleetofdedicatedparatransitcars (andADAvans) isafarbetteralternativethana publictaxicabforTheCityofBell’sseniorsandindividualswithdisabilities.Ourproprietaryuseofa paratransitfleetforthistypeofcriticaltransportminimizesasituationwhereby apublictaxicabthatmay havejustpickedupsomeonewithcovidorwithothermedicalissuesfromLAXAirportisnowpicking-up aBellseniorcitizenwithaverylowimmunesysteminthesamepublictaxicab,jeopardizinghis/her well-being.
28 Withcontractor-providedfleetequipment,a
combinedDemandResponseandAdvance
ReservationDial-a-Rideprogram,andFixed
Routeservice
FlatFee $410,000

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell ● Weofferanon-demandDial-a-Rideservicestocatertoimmediateandpre-plannedtravelneeds.

Residentswillno
longerhavetowaitforotherpassengerstogetdropped-offbeforethem, causinglongertraveltimestoreachtheirdestinations.
● Residentswillbeprovideda personalsedan(orADAvehicle,uponrequest) ensuringdirect transportationtotheirdesireddestination,eliminatingthewait-timeassociatedwithsequential pick-upsanddrops.
● Residentscanbookinadvance(uptoamonthprior)oroptforaridewithin30-45minutesoftheir call.
● Door-to-doorservice:unlikethecurrentcurb-tocurbservice,driverswillpersonallyhelp passengerswithloadinggroceriesorcarry-onitemstothevehicleandwillhelpunloadeverything tothedoorstepoftheresidence.
● Ouroption meetsandexceedseveryaspectandneedthattheCitycurrentlyhasandthatis includedintheRFP ;itofferssuperiorqualityofservices,improvingconvenienceandsustainability fortheCityofBellresidents.

FIXEDROUTE
FixedRoutebusserviceincludes:ElectricBusprovidingshuttleserviceforupto3,340servicehoursayear asindicated(andrequestedperthecurrentRFP).Anyadditionalhourswouldbeatthediscountedpriceof $72.00perservicehour.

DIAL-A-RIDE
OnproposedDemandResponseDial-a-Ride(includingAdvanceReservations)serviceisan ALL INCLUSIVESERVICE toallmembersoftheCityDial-a-Rideprogramtolocationsanddistancesas indicatedintheRFPwithnotripquantityrestrictions.Wewillprovidethosetripsutilizing door-to-door service,ratherthanthecurrentcurb-to-curbservice,greatlyenhancingtheridersexperienceandsafety.

ThemergingofbothcurrentDial-a-Rideservicesprovidesthebestofbothworldsandmeetsall requirementsandneedsasindicated/requestedperthecurrentRFP.

Notes:

1. ETSwillreplacetheexistingFixedRouteShuttleBuswithone(1)newEV(Bus)andback-upthisservicewitha conventionally-poweredshuttlebusfromourexistingreserve(spare)fleet

2. ETSwillutilizeitscurrentfleetofnewer-yearmodelsedansandlift-equippedminivanstooperateboththeAdvance ReservationDial-a-RideParatransitServiceandtheDemandResponse(Taxi)Dial-a-Rideserviceasacombined DemandResponseprogram.
29

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell G.REQUIREDCERTIFICATIONSANDSTATEMENTOF

INSURABILITY
30

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell

STATEMENTOFINSURABILITY
31

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ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell H.COMPLETEDTRANSMITTALLETTER
October23,2023
CityClerk
Cityof
Bell
6330PineA
venue
Bell,CA90201
SUBJECT: PUBLICTRANSPORTATIONSERVICES
InresponsetothesubjectRequestforProposal(RFP)andinaccordancewiththeaccompanying InstructionstoContractors,theContractorherebycommitstotheCityofBelltoperformtheworkin accordancewiththeprovisionsintheRFPandanyaddendathereto.

TheContractoragreesandstipulatesthattheProposalconstitutesafirmofferthatcannotbewithdrawn foronehundredeighty(180)calendardaysfromtheproposalsubmittaloruntiltheContractforthework isfullyexecutedbetweentheCityandathirdparty,whicheverisearlier.

Ifawardedacontract,theContractoragreestoexecutetheAgreementintheformincludedintheRFPand todelivertheexecutedAgreementtotheCityofBellwithinseven(7)calendardaysafterreceiptofaLetter ofAwardissuedbytheCity,togetherwiththenecessarycertificatesofinsuranceandanyapplicable performanceorpaymentbonds.TheContractorshallproceedwiththeworkuponreceiptofawritten NoticetoProceed(NTP)fromtheCity.

TheContractorcertifiesthatithas:

1. ExaminedandisfullyfamiliarwithalltheprovisionsoftheRFPDocumentsandanyaddenda thereto;and

2. SatisfieditselfastotherequirementsoftheAgreement,thenatureandlocationofthework,the generalandlocalconditionstobeencounteredinperformanceofthework,andallothermatters thatcaninanywayaffecttheworkand/orthecostthereof;and

3. Examinedtheexperience,skillandcertificationrequirementsintheScopeofWork/Specifications andthattheentitiesperformingtheworkcanfulfillthespecifiedrequirements;and

4. CarefullyreviewedtheaccuracyofallstatementsandfiguresshownintheProposaland attachmenthereto.

Therefore,theundersignedherebyagreesthattheCityofBellwillnotberesponsibleforanyerrorsor omissionsintheProposal.
40

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell TheContractorfurthercertifiesthat:

1. Theonlypersons,firms,c
orporations,jointventures/partnerships,and/orotherpartiesinterested intheProposalasprincipalsarethoselistedassuchintheProposalForms;and

2. TheProposalhasbeenpreparedwithoutcollusionwithanyotherperson,firm,corporation,joint venture/partnership,and/orotherparty.

Theundersignedacknowledgesreceipt,understandingandfullconsiderationofthefollowingaddendato theProposalDocuments:

FailuretoacknowledgereceiptofalladdendamaycausetheProposaltobeconsiderednonresponsive tothesolicitation.Acknowledgedreceiptofeachaddendummustbeclearlyestablishedandincluded withtheoffer.

AddendaNumbers:

1. Addenda1,Date10/02/2023

2. Addenda2,Date10/09/2023
ContractorName: ExpressTransportationServices,LLC
BusinessAddress: 6900BissellStreet,HuntingtonPark,CA90255 ContactPerson: VictorCaballero
TelephoneNumber: 323-317-3697(cell)
EmailAddress: [email protected]
____________________________________________
VictorCaballero
President
October23,2023
41

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell

CERTIFIEDLETTER
October23,2023
CityClerk
Cityof
Bell
6330PineAvenue
Bell,CA90201
SUBJECT: PUBLICTRANSPORTATIONSERVICES
Thislettercertifiesthatone(1)dulyauthorizedofficersignatureisbindingforthelimitedliabilitycompany. ____________________________________________
VictorCaballero
President
October23,2023
42

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell

NAMESANDTITLESOFALLOFFICERS
October23,2023
CityClerk
Cityof
Bell
6330PineAvenue
Bell,CA90201
SUBJECT: PUBLICTRANSPORTATIONSERVICES
Thefollowingarethenamesandtitlesofallofficersofthelimitedliabilitycompany:

1. VictorCaballero,President

2. EfrenMartinez,Member

3. CraigSmedman,Member
____________________________________________
VictorCaballero
President
October23,2023
43

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell APPENDIX1:AUDITEDFINANCIALSTATEMENTS
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ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell DECEMBER16–21,2023
■ Employeeorientationsessions.
■ W
eeklystatuscallwithCityofBellstaff.
■ Driverin-vehicletraining.
■ Extramanagementstaffarrives.

DECEMBER22–31,2023
■ CityofBellbasicskillstesting.
■ Pre-launchmeetingwithCityofBellstaff.
■ Applytemporarydecals.

JANUARY1,2024
■ Firstdayofservice
■ Implementationcomplete.

JANUARY1-10,2024
■ Serviceevaluation
■ DailycallswithCityofBellstaff
■ Implementationcomplete.

Wewerenotplanningtoundertakethesamedegreeoftrainingandskillstestingwiththeexistingdrivers aswewouldwithdriverswhowerenewtothecontract.

HiringandTrainingofStaff
ETSiscommittedtothehighestlevelofcustomerservice. Toachievethehighestlevelofcustomer servicewemustattractandretainthebestpeople. ETSwillutilizethefollowinghiringprocessfordrivers andstaff:
■ Setupinterviewsofwithpre-qualifieddrivers.
■ Choosethebestdriversbasedontheinterview,behindthewheeltestingandfeedbackfrom currentemployer.
■ Conductbackgroundchecks,DMVlicensereviews,pre-employmentdrugtestingandphysicals. 80

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Aneffortwillbemadetohireexistingdriverswhomeetoursafetyandcustomerservicerequirements, withaspecificemphasison
recruitinglocalresidents. Intheeventwearenotabletofillallneeded positionsfromthecurrentdrivingpoolaftergivingthecandidatescarefulconsideration,wewilladvertise inthelocalclassifieds,internalpostings,andthroughinternetportalssuchas,CareerBuilder,Monster.com andCraigslist. Thisadvertisingandrecruitingeffortwilltakeplaceinparallelwiththeinterviewingand hiringeffortfromtheexistingdriverpool. Wewillincreaseourabilitytohirethebestpeoplebyincreasing thenumberofoverallcandidates.

Training
Aswehire,wewillscheduleorientationandtrainingclassesonaregularbasis. Werecognizethe importanceofnotinterferingwithexistingoperationsandwillmakeeveryefforttomakeourtrainingand orientationtransparenttotheexistingoperations.

Thistrainingwilloccurinparallelwiththehiringeffortinordertomeetthestart-updeadline. Wehave learnedfromexperiencethat,unfortunately,notallchosencandidateswillmakeitthroughourrigorous trainingprogram.Ifthesecandidatesarequalifiedforanyotherpositionswithinourorganization,wewill makeeveryefforttoconsiderthem.

Leasingandimprovementoffacilities
ETSwilloperatethiscontractfromitscurrentoperationsbaseintheCityOfHuntingtonPark’scity corporationyard.Allexistingleaseagreementsarein-placeandtheCityofHuntingtonparkhasbeen advisedofthiscommitment.

LicensingandPermitting
Wealreadyhavethenecessaryoperatinglicensesandpermits.

CommunicationsDuringStart-Up
Communicationisthekeytosuccessfullycompletinglargeprojects,andMetroTransitiscommittedto keepingeveryoneinformed. Wewillemployseveralmethodsofcommunicationsduringthestart-up process:

INITIALMEETINGS
Duringthefirstweeks,webelievethatmeetingswithmanagementstaffwillprovideusinvaluable informationaboutconcernsandneeds. Thiswillalsoprovideanopportunitytogettoknowusandour plans. Wewillscheduletheseatamutuallyconvenienttime.

REGULARCONFERENCECALLS
Wewillarrangeregularconferencecallsinordertokeepeveryoneuptodateonourprogressaswe implement. Webelievethathonest,forthrightcommunicationiscrucial. Wewillprovideaccurate 81

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell informationregardingoursuccessesandchallenges. Webelievethereisnoplaceforsurpriseandthat everyonemustbek
eptaware,atalltimes.
82

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell APPENDIX3:CUSTOMERSERVICEPLAN
ExpressTransportationServicesr
ealizesthatpassengersatisfactionisofhighestpriority. Tothisendwe consistentlyuseproventechniquestoevaluatethequalityofourservice,identifyimprovement opportunities,andrefineourpoliciesandprocedurestoaddressissues.

Initiativestoimproveservicequality
ETShasimplementedandislookingtoimplementseveralwaystojudgeservicequalityandfacilitate customerfeedback:
■ Postage-paidcommentcardsineachvehicle.
■ Aphonenumbertocallortextmessagewithfeedback.
■ Awebpagedesignedformobiledevicestoprovidefeedback.
■ Mysteryshopperstravelmonthlyonshuttlestoevaluateservicequality.

Keyperformanceindicators(KPls)
Thistypeofservicerequiresconsistentattentiontostatisticsandmetrics.Wecollectdataonmany differentaspectsofdailyoperation:
■ Passengercountembarkinganddisembarkingateachstop,oneachroute. ■ Farescollected.
■ Arrivalandleavetimeforeachstopontheroute
■ Complaintsandcompliments
ThesedailyandhourlystatisticsarecapturedinourdatabaseandusedtogenerateKPIreportsforthe ProjectManagerandmanagement.Thereismuchtolearnthroughnumbersandtrendanalysis.We believeinrunningourbusinessonmetricsandKPlsandarehappytosharewithTheCityofBellinthe formatandscheduledesired.

Customerfeedbackandreporting
InmaintainingwithETS’sestablishedhighlevelofcustomerservice,weproposetomaintainandimprove methodsforcustomerservicetraining.Ourofficephonenumberwillbepostedineachvehiclefor passengerstousetosharecomplimentsand/orcomplaintsviaphonecallortextmessagetoourProject Manageron-site.Thefeedbackemailaddresswillalsobeposted.

Ourfeedbackandreportingplanwillbeasfollows:
■ Whenapassengerreachesoutwithacompliment,thedriverwillbecontactedandthankedfor theirgoodwork.Complimentswillbeusedinourcustomerservicetrainingprocesstoreinforce thekindofqualityserviceexpected.
83

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell ■ Whenacomplaintisreceived,ameetingwillbescheduledtodiscussthecomplaintand implementcustomerservic
echecksandacorrectionplaninaccordancewiththeseverityofthe complaint.
■ Allcommentsareenteredintoourcustomerfeedbackdatabaseforresponsesfrommanagement onaweeklyormonthlybasis,dependingonthenumberofcommentsreceived. ■ Ifcomplaintsdemonstratearecurringproblemacrossdriversandshuttles,additionaltrainingwill bewrittenintothetrainingplanandimplemented.
■ WewillworkwithCitymanagementtodeveloptheprocessforcommunicatingcustomer feedbackasneeded,inthedesiredformat.Thisformatcouldbewritten,email,orpossiblyweb based.
■ OurcorporatemarketingstaffmonitorsandescalatesInternetreviews(Yelp,Google,etc.)as neededforeachofourcompanies.ThesereviewsareforwardedtotheProjectManagerwhowill beaskedforaresponse.Thenatureofthesituationwilldetermineresponsehandlingand follow-up.

Problemresolutionhandling
ETSrecognizesthatforeverypassengercomplaintthatcomesin,therearemanymorewewillneverhear about.Thisiswhywetakeeverycomplaintseriouslyandinvestigatethoroughlytoidentifytheproblem, findafastsolution,andcommunicatewiththepassengertoensuresatisfaction.

TheProjectManagermonitorsthefeedbackdatabasedailytoidentifyproblems(andsuccessstories)with ourservice.Asacompany,weknowthatoftenthepassengersubmittingthecomplaintjustwantstomake suretheirvoiceisheardandisbeingactedupon.Bycontactingthepassengerdirectlyviathepassenger's preferredmethodofcommunication(telephone,email,etc.),wewillreachoutandexpressour appreciationfornotifyingusofaproblemandapologizeasappropriate.

Eachcomplaintwillbeinvestigated,withtheresultsloggedinthefeedbackdatabase.Drivercomplaints willbeaddressedwiththeemployeebymanagementandtracked.Complaintsaboutequipmentwillbe escalatedconsistentwithestablishedCityprocedurestotheappropriatedepartments.

Real-timebusarrivalinformation
Westronglyrecommendreal-timepassengerinformationsystemswithdigitalsignageandautomated voiceannouncementsbeimplementedatsomefuturedate.TrackingsystemssuchasCleverDevices, NEXTBUS(Cubic),etc.aretimetestedandworkverywellforthistypeofapplication.

WeareflexibleandwillbehappytoworkwiththeCitytodeveloporintegratewithareal-timebusarrival solution.
84

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell QualityControlProgram(QCP)

SYSTEMOVERVIEW
Asaprem
iertransportationprovider,ourmanagementteamhasextensiveexperienceinQualityControl Programs(QCP)andthepositiveimpacttheseprogramshaveonourservices.

Front-linepersonnelarecrucialinprovidingthecustomerwithasatisfyingexperience.Throughoutour hiringandtrainingprocess,weinstillourtraditionandphilosophyinclientsatisfactionandtheimportance ofmeetingtheclient'sneeds,notonlythroughsafe,reliable,andprofessionaldriving,butthroughpositive andcourteouscustomerinteraction.

OurQCPalsoinvolvestremendousinteractionbetweenourdriversandthemanagementteam.The GeneralManagerandDutyManagerscontinuouslymakeclientsatisfactionadaily"talking-point"withall ofourdriversandensurethatthestaffhasthetools,skills,andmotivationtoprovideworld-classservice.

EvenwiththemostcomprehensiveQCP,theremaybeserviceorclientsatisfactionissueswhichneedto beaddressedandresolvedtotheclient'ssatisfaction.Tothatend,wewillplacecommentcardsineach andeveryvehicle.Thesecardswillbepre-addressedandmaybeusedbytheclienttoreporteither negativeorpositivecommentsorconcerns.Additionally,ifthereisamoreurgentmatterwhichrequires attention,theMetroTransitmaintelephonenumberwillbedisplayedineachvehiclethatthepassenger maycallortextforrapidaccesstoasupervisor.

Finally,toensurewemaintainthehighstandardswehavesetforourselves,ETSusesmysteryshoppersto takefrequentridesontheshuttletogaugedriverandclientinteractionandoverallclientsatisfaction.

Driverappearanceandstandards
TheDriveristhepublicfaceofourcompany,andarepresentativeoftheCityasawhole.Aneat, professionalappearanceisveryimportant.Everymemberofourstaffwhomeetsthepublicwillbeina professionaluniform,withtheexceptionoftheGeneralManagerwhowillbedressedinappropriate businessapparel.

Ourappearancestandards:
■ Company-issueduniform:
■ Poloshirtwithcorporateinsignia.
■ Khakiorblackfull-lengthworkpants.
■ Darksocks.
■ Blackleathershoeswithaclosedtoe.Heelmustbelessthanoneinch. ■ Adark-coloredsweater,jacket,orcoatmaybewornasneeded.
■ Jewelryandmakeupmustbeconservativelyworn.
■ Colognesorperfumesmustbeusedinmoderation,ifatall.
85

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Driverswillstartandendtheirshiftswheremanagementanddispatchstaffcanmonitorpersonal appearanceandensurecom
panystandardsaremet.

Teamincentivesandrewards
ETSbelievesthatthesuccessofourcompanyrequiresateamapproach,andtothisend,thecompany usesvariousmechanismstobuildandkeepasenseofteamwork:
■ Monthlybirthdaycelebrationswithcakeandicecream
■ Employeeofthemonthrecognition
■ Freelunchforachievingcustomerservicebenchmarks
■ Anopen-doorpolicywiththeGeneralManagerforallmembersoftheteam 86

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell APPENDIX4:MAINTENANCEPLAN
ETSmaintainsanup-to-datem
aintenanceplanwhichoutlinesourmaintenancephilosophyand assigns responsibilityforperformingmaintenanceonallvehicles,realproperty,andequipment. Itisdesignedto keepallvehicles,shopequipment,andtoolsinsafe,reliable,andoperationalcondition.Itrequires management,trainers,drivers,fuelers,andmechanicstobetrainedandaccountableforspecificroles.

Goodpreventivemaintenanceresultsfromallstaffworkingtogetherasateam.

SpecificRoles
Management: Managementmustbesurethatallstaffisproperlytrainedinpreventivemaintenance.The managermustknowallpartsofthepreventivemaintenanceprogram,superviseitsimplementationand evaluateitseffectivenessthroughauditsandfiscalcontrol.

DriverTrainers: Trainersmustensurethatalldriversunderstandtheirroleinpreventivemaintenance.

Trainersmustmakesurethatdriversunderstandandcanperformtheirpreventivemaintenanceroleswell.

Drivers: Onlythedriversees,hears,andfeelsthevehicleeverydayitisdriven.Besidesbeingvigilantand reportingobservations,thedrivermustknowtheproperstarting,shifting,andbrakingproceduresto extendthelifeoftheequipment.

Fuelers: Theymustmakesurethatallfluidlevelsarecheckedeachtimethatthevehicleisfueled.No vehicleshouldbesentintoservicelowonoil,antifreeze,automatictransmission,orpowersteeringfluid.

Unsealedbatteriesandwindshieldwasherfluidmustalsobecheckedandfilled. Fuelersmustbetrained tospotcrackedorbrokenbelts,looseorbrokenbrackets,orotherwornparts.Theyshouldbealertfor unusualnoises,badtires,noisyorpoorbrakes,andclutchadjustments.

Mechanics: Mechanicsarethemostaccountableinthepreventivemaintenanceprocess.Duetothe varietyofvehicles,mechanicsmustbespecificallytrainedforeachtypeofvehicletheymightmaintain.

Uponcompletingthepreventivemaintenance,themechanicsignsthePMsheetaccountingforthework thathasbeendone.

MaintenanceGoalsandObjectives
Awrittenmaintenanceplanincludesspecificgoalsandobjectivesandameansofachievingthem.The overallgoalistokeepyourvehiclesoutoftheshopandinservice.Thegoalsandobjectivesofthe maintenanceprograminclude:
■ Flexibilityforchangesinroute,schedule,environment,newtechnologyandotherimpacts. ■ Chassis,body,andcomponentmanufacturers’recommendedmaintenancepractices. ■ Systematicinspections,services,andrepairsperformedunderlocalenvironmental,state,federal, andotherregulationsthatapply.
87

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell ■ Defectreporting.
■ Afleetlifeplan.
■ Thepr
operleveloffiscalcontrol.
■ Thepropermanagementofparts,equipment,facilities,fleet,andpersonnel. ■ Awarrantyrecoveryplan.

PreventiveMaintenanceInspectionsandServices
Vehicleandcomponentmanufacturerspreparemanualsthatrecommendmaintenancepracticesaswell asspecificguidanceandinstructionsfortroubleshooting,removal,overhaul,repair,andreplacementof components.Thesemanualsareanimportantpartofthevehiclemaintenanceplanastheydefinespecific maintenanceintervalsandprovidecriticalinformationwhenthemaintenanceworkisactuallybeing performed.

Preventivemaintenance(PM)inspectionsandservicesfollowtheminimumrequiredbythemanufacturer, supplier,orbuilder. Ifpreventivemaintenanceservicesarenotbeingdoneaccordingtotheguidelinesof themanufacturer,supplier,orbuilder,atransitagencymayjeopardizeanyclaimtoawarranty.

Preventivemaintenance(PM)inspectionsandservicesareperformedanddocumentedaccordingtoa schedule. Alldocumentationiskeptthroughthelifeofthevehicle.

Wheneveramechanicortowtruckisdispatchedtoavehicleinservice,aroadcallwillalsobe documented.Theroadcallreportcanbedonebythedispatcherorthemaintenancetechnician;by assigningonepersontothisresponsibility,duplicationofpaperworkcanbeavoided.Roadcallscanbe classifiedaschargeable(maintenanceitem)ornon-chargeable(warrantyitem);orcategorizedbydriver, fault,vehicle,andmechanic.Thepurposeofmonitoringroadcallreportsistoidentifyfailuretrendsand evaluatethetransitagency’soverallmaintenanceperformance.

Aroadcallsummaryreportincludesalistingofallvehiclesthatexperiencedserviceinterruptionswithina giventimeperiod.Thissummaryreportcanhelpmanagementfocustraininginareasthatneeditmostor determineproblemsthatneedtoberesolved.

PMinspectionsarescheduledtoprovidemaintenancepersonnelwithanopportunitytodetectandrepair damageorwearconditionsbeforemajorrepairsarenecessary.AcommonwaytoconductPM inspectionsistouseachecklistwhereeachoperationrequiresacheckandasignatureforcompletion.

Frequently,theinspectionchecklistfollowsaseparateproceduresmanual. 88

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Thechecklistwill:
■ Specifyeachitemtobecheck
ed.
■ Recordrepairsandtheroutineapplicationoffluids.
■ Indicateinspectioninterval(i.e.,dailyorweekly).

Theinspectionproceduresmanualwill:
■ Describetheinspectionproceduresforeachitemonthechecklist. ■ Containapass/failstandardforeachitem.
■ Detailactionstocorrecteachproblem.

Eachprocedurewithinthemanualconsistsofdiagramsshowingallrelatedcomponents,trouble-shooting andtestprocedures,andremovalandreinstallationinstructions.Portionsofthesechecklistsand proceduresmaycomefromthemanufacturer,thevendor,orthetransitagency.Themanualcanbe adjustedasexperienceisgainedandusedasatrainingguideforentry-levelmechanics.

IdentifiedDefects
Identifieddefectsshouldbeseparatedandprioritized.Immediatelyfollowingapreventivemaintenance (PM)inspectionornotificationbyadriver,themechanicmustreviewthediscovereddefectsandsort themintocategories. Thesecategoriesare:
■ Safetydefect:Safetycannotbecompromised.Thevehiclecannotbereleaseduntilrepairsare completed.
■ Mechanicaldefect:Adefectthatwillworsenandincreasecost.Thevehiclecannotbereleased untilrepairsarecompleted,exceptforemergencies.
■ ElectiveMechanicalDefect:Adefectthatdoesnotcompromisesafety,willnotcausefurther damageifoperated,butneedstobecorrectedpriortonextPMcycle(example:thinbrakelinings thatcanoperateanother1,000miles).Ifpartsarenotreadilyavailable,themechanicmay calculateatimetoreschedulethevehicleintotheshopforthebrakereliningwithinthe1,000 miles.However,duetotransportationcostsanddisruptiontooperations,thisdecisionshouldnot bemadelightly.
■ ElectiveorCosmeticDefect:Thedefectwillnotcompromisesafetyandwillnotcausefurther damageorcostasitisanaestheticdefect.Thisvehicleshouldbescheduledforanoff-peaktimein thefuture,upondeliveryofrepairparts,asdeterminedbymanagement,oratthenextscheduled PMservice.

Ifthefleetexperiencesrecurringdefects,wecheckthemanufacturers’recallnotices,servicebulletins,and campaigns.Themaintenancedepartmentshouldinformtheirprocurementdepartmentofthesedefects whenconsideringfuturevehiclepurchases.
89

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell WorkOrders
Eachrepairactivityshouldhav
eastep-by-stepwrittenprocedureassociatedwithit.Theworkorder,also referredtoasarepairorder,isthebackboneofanymaintenanceperformance-monitoringprogram.

Informationonallaspectsofmaintenanceperformancecanbeobtainedfromworkorders.

Usuallythesupervisorinitiatestheworkorderbyfillinginpertinentinformationsuchasvehiclenumber, date,mechanic’snameoridentificationnumber,andworktobeperformed.Thisprovidestheassigned mechanicwithvaluablebackgroundinformationtohelpidentifyrecurringorrelatedfailures.

Mechanicscompleterelevantremainingsectionsoftheworkorder,includingstartandstoptimesforeach segmentoftherepair,allpartsandfluidsused,anyworkdeferred,andotheritemsimportanttothe vehicle’srepairhistory.

Thesewrittenworkprocedurescanbeusedasastartingpointforcorrectingfaultyworkmanshipand excessiveuseoftime.

PMServices
Usingthemanufacturer’srecommendedservicescheduleasaminimum,PMservicescanalsobe scheduledonatimeguidelineduetothepossibilityofbrokenodometers.Manytransitagencieswillgroup PMservicesintodifferentlevels,themostcommonlyusedareA,B,C,andD.LevelAcomprisesthemost basicandfrequentlevelofPMserviceswhilelevelDconsistsofmorecomplicatedservicesperformed lessfrequently.
■ LevelA:Conductedat5,000-mileintervals.Changeoilandfilter,inspecttires,electricalsystem, serviceallfluidlevels,lubricatechassisanddoors,checkA/C,hoses,fireextinguishers,belts, brakes,lights,testdrive,bodydamage,etc.
■ LevelB:Conductedat12,000-mileintervals.IncludesallitemsinlevelA,plustransmissionfluid andfilterchange. Checkcoolant,specificgravity,andpH.
■ LevelC:Conductedat24,000-mileintervals.AllitemsinlevelsAandB,pluschangefuelfilter, performcompleteenginetune-up,testenginecompression,replaceairfilter,drainandrefill differentiallubricant.
■ LevelD:Conductedat48,000-mileintervals.AllitemsinlevelsA,B,andC,plusinspectionand repackofwheelbearings,andextensiveinspectionofbrakingsystem. 90

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell APPENDIX5:LINEITEMCOSTDETAIL
ExpressTransportationhasprepar
edourtwocostproposalsconsistentwithanddefinedby thetermsand specificationssetforthintheRequestforProposal.Additionally,ETSisstronglyrecommendingan alternatecostproposal(option3)thatwebelievewillresultinasignificantupgradeinservicequalityto theCityofBellwherebythecontractorwillsupplyanewelectricbusforfixedrouteserviceanda combinedDial-a-Rideprogramincorporatingthetwoexistingprogramsintoonehighlyresponsive DemandResponseprogram.

Option1:Costproposalconsistentwithanddefinedbythetermsandspecificationssetforthinthe RequestforProposalfortransitserviceoperationonly,noreplacementequipment:

Option1:NoContractorSupplied
Equipment
FixedRouteBus
Service
Advanced
Reservation
Dial-a-Ride
Demand
Response
Dial-a-Ride
TotalTransit
Program
Revenue $244,028 $221,215 $30,500 $495,744
Expenses
DriverLabor 69,320 65,252 14,640 149,212
Fuel 19,701 21,922 3,660 45,283
Insurance 9,851 12,141 4,575 26,567
LaborTaxes&Benefits 23,253 21,104 3,660 48,017
MaintenanceExpense 19,495 10,732 3,660 33,886
Operations/AdminLabor 38,543 28,678 305 67,525
Operations/SafetyExpense 5,750 10,750 0 16,500
Vehicle
Lease/Depreciation/Amortization
0 0 0 0
TotalExpense $185,912 $170,579 $30,500 $386,991
AdministrativeOverhead 29,154 24,760 0 53,914
Profit 28,962 25,876 0 54,838
TotalRevenueHours/Miles 3,336 3,084 10,000
CostperRevenueHour/Mile $73.15 $71.73 $3.05
91

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell Note:Thispricingproposalislowerthanthecurrentserviceprovider’scontractforthetermSeptember1,2022,toSeptember 20,2023,adjustedforincreased
hoursfortheAdvancedReservationDial-a-RideParatransitServiceprovidedforintheRFP.

Option2:Costproposalbelowisconsistentwithanddefinedbythetermsandspecificationssetforthin theRequestforProposalfortransitserviceoperationsandallreplacementequipment.

Option2:1EVbusandETSsupplied
Dial-a-Ridevehicles
FixedRouteBus
Service
Advanced
Reservation
Dial-a-Ride
Demand
Response
Dial-a-Ride
TotalTransit
Program
Revenue $257,606 $228,031 $30,500 $516,137
Expenses
DriverLabor 69,320 65,252 14,640 149,212
Fuel 14,776 21,922 3,660 40,358
Insurance 9,851 12,141 4,575 26,567
LaborTaxes&Benefits 23,253 21,104 3,660 48,017
MaintenanceExpense 25,998 11,548 3,660 40,390
Operations/AdminLabor 38,543 28,678 305 67,525
Operations/SafetyExpense 5,750 10,750 0 16,500
Vehicle
Lease/Depreciation/Amortization
12,000 6,000 0 18,000
TotalExpense $199,491 $177,395 $30,500 $407,386
AdministrativeOverhead 29,154 24,760 0 53,914
Profit 28,962 25,876 0 54,838
TotalRevenueHours/Miles 3,336 3,084 10,000
CostperRevenueHour/Mile $77.22 $73.94 $3.05
Notes:

1. ETSwillreplace the
existingFixedRouteShuttleBuswithone(1)newEV(Bus)andback-upthisservicewitha conventionally-poweredshuttlebusfromourexistingreserve(spare)fleet 92

ProposalfortheManagementandOperationofTransportationServicesfortheCityofBell

2. ETSwillutilizeitscurrentfleetofnewer-yearmodelsedansandlift-equippedminivanstooperatetheAdvance ReservationDial-a-RidePar
atransitService.

3. ETSwillutilizeitscurrentfleetofnewer-yearmodelsedansandlift-equippedminivansforprovisionoftheDemand ResponseTaxiDial-a-Ride.

OurAlternativeOption (Option3):OurAlternativeOption meetseveryaspectandneedthatthe CityhasincludedintheRFP. Itofferssuperiorqualityofservices,improvingconvenience,and sustainabilityfortheCityofBellresidents.
● STATEOFTHEARTELECTRICBUS,settingabenchmarkforsustainabletransportationinthe southeastcities.TheEVStarShuttleistheindustry'sfirstpurpose-builtelectrictransitminibus. ● COMBINEDDIAL-A-RIDEPROGRAM -mergingDemandResponseandAdvanceReservationsinto onehighlyproductiveandriderresponsiveprogram.
○ Residentswillbeprovideda personalsedan(orADAvehicle,uponrequest) ensuringdirect transportationtotheirdesireddestination,eliminatingthewait-timeassociatedwith sequentialpick-upsanddrops.
● DOOR-TO-DOORSERVICE- driverswillpersonallyhelppassengerswithloadinggroceriesor carry-onitemstothevehicleandwillhelpunloadeverythingtothedoorstepoftheresidence. ● ALLINCLUSIVESERVICE madeavailabletoallmembersoftheCityDial-a-Rideprogramto locationsanddistancesasindicatedintheRFPwithnotripquantityrestrictions.

Notes:

1. ETSwillreplacetheexistingFixedRouteShuttleBuswithone(1)newEV(Bus)andback-upthisservicewitha conventionally-poweredshuttlebusfromourexistingreserve(spare)fleet

2. ETSwillutilizeitscurrentfleetofnewer-yearmodelsedansandlift-equippedminivanstooperateboththeAdvance ReservationDial-a-RideParatransitServiceandtheDemandResponse(Taxi)Dial-a-Rideserviceasacombined DemandResponseprogram.
93 Withcontractor-providedfleetequipment,a
combinedDemandResponseandAdvance
ReservationDial-a-Rideprogram,andFixed
Routeservice
FlatFee $410,000

City of Bell

PROPOSAL FOR THE OPERATION

OF PUBLIC TRANSPORTATION

SERVICES
Global Paratransit, Inc.

October 23, 2023

`
Attachment 3

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 2 Global Paratransit, Inc.

Table of Contents
INTRODUCTION ...................................................................................................... 4 QUALIFICATIONS OF THE FIRM ............................................................................ 4 Organization ........................................................................................................................ 4 Credentials .......................................................................................................................... 5 Past Experience ................................................................................................................... 5 Qualifications ...................................................................................................................... 5 List of Comparable Services ................................................................................................ 6 Financial Information .......................................................................................................... 6 PROPOSED PROJECT STAFF .................................................................................. 7 Project Management .......................................................................................................... 7 Key Staff .............................................................................................................................. 8 Executive Staff .................................................................................................................... 8 Management Staff .............................................................................................................. 8 Resumes ............................................................................................................................ 10 General Manager.............................................................................................................. 11 Operations Manager ........................................................................................................ 13 Maintenance Manager ..................................................................................................... 14 Training Manager ............................................................................................................. 15 Global Paratransit, Inc. and Fiesta Taxi Project Manager ............................................... 16 Organization Chart ............................................................................................................ 18 Global Paratransit, Inc....................................................................................................... 18 Fiesta Taxi ......................................................................................................................... 19 PROJECT UNDERSTANDING ................................................................................ 20 Scope Of Work .................................................................................................................. 20 Dial-A-Ride Paratransit Program ..................................................................................... 34 Fixed Route Bus Service ................................................................................................... 40 Demand Response Taxi (DIAL-A-CAB) ............................................................................. 41 LEGAL REQUIREMENTS ........................................................................................ 51 Employee Handbook ......................................................................................................... 51 Drug and Alcohol Program ................................................................................................ 52 Policy Statement ............................................................................................................... 52

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 3 Global Paratransit, Inc.

Purpose ............................................................................................................................. 52 Applicability ...................................................................................................................... 53 Affirmative Action/ Equal Employment ............................................................................ 53 SERVICE OPERATION/ADMINISTRATION OF SERVICES .................................. 54 Adjustment to Service ....................................................................................................... 54 Record Keeping and Reporting ......................................................................................... 54 Incident Reports ................................................................................................................ 54 Accident Reports ............................................................................................................... 54 Inspection of Records ....................................................................................................... 55 Monitoring Customer Satisfaction .................................................................................... 55 Criticism and Initiative ...................................................................................................... 55 Complaints ........................................................................................................................ 55 Service Standards .............................................................................................................. 55 Penalties ............................................................................................................................ 55 FTA and NTD Reporting ..................................................................................................... 56 EXHIBIT A: PRICE/COST SHEETS ......................................................................... 57 EXHIBIT B: VEHICLE INVENTORY ........................................................................ 61 EXHIBIT C: LETTER OF TRANSMITTAL ................................................................ 62 EXHIBIT D: ADDITIONAL INSURED ENDORSEMENT COMMERCIAL GENERAL LIABILITY ............................................................................................................... 65 EXHIBIT E: ADDITIONAL INSURED ENDORSEMENT AUTOMOBILE LIABILITY ................................................................................................................................ 68 EXHIBIT F: ADDITIONAL INSURED ENDORSEMENT EXCESS LIABILITY ......... 72 EXHIBIT G: NON-COLLUSSION AFFIDAVIT ........................................................ 76 EXHIBIT H: FIXED ROUTE MAP ........................................................................... 78 EXHIBIT I: FIXED ROUTE SCHEDULE ................................................................... 79 ATTACHMENT 1: SUBCONTRACTORS................................................................ 80 ATTACHMENT 2: REFERENCES ............................................................................ 81 ATTACHMENT 3: CERTIFICATE OF TITLE ........................................................... 84 ATTACHMENT 4: FINANCIAL INFORMATION ................................................... 85

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 4 Global Paratransit, Inc.

INTRODUCTION
The City of Bell has invited proposals from qualified and experienced transportation firms and companies to provide a comprehensive Public Transportation Services Program to the citizens of Bell. In response to this invitation, and as the current public transportation services provider, Global Paratransit, Inc. (“GPI”) is pleased to submit a proposal to continue operating a fixed route bus program for the general public, a paratransit advanced reservation program for eligible residents and dem and responsive Taxi based program also to serve eligible residents.

GPI proposes to act as the prime contractor and will manage, coordinate, and furnish all personnel, equipment, services and supplies necessary to operate the fixed route and paratransit el ements of the program. Global Paratransit, Inc. will subcontract with Fiesta Taxi Cooperative, Inc. (“Fiesta Taxi”), to provide the demand responsive Taxi service. GPI will be responsible for meeting all the conditions and requirements specified of the City of Bell with either its own employees and resources or resources made available through subcontracting with Fiesta Taxi.

Global Paratransit, Inc. has a proven track record as the public transportation services provider for the City of Bell since 2012. To ensure continued exceptional service to the citizens of Bell, GPI and Fiesta Taxi will comply with all the requirements outlined in the Request for Proposals, as well as applicable Equal Employment Opportunity Laws and Regulations. Disadvantaged Business Enterprises will be afforded full opportunity to participate in the performance of contracts and sub-contracts financed in part or in whole with funds provided under this program and will not be discriminated against on the grounds of race, color, gender, age, or national origin in consideration for an award.

QUALIFICATIONS OF THE FIRM
Global Paratransit, Inc. is a transportation company created to provide ADA -compliant transportation services. We are pleased to have served as the contract provider for Access Services Southern Region for the last twenty years. Since its inception, GPI has acquired thorough institutional knowledge regarding all aspects of Specialized Transportation service. Through the continuous upgrade of its infrastructure, technology, equipment, and management practices, GPI has set a new standard for excellence in the paratransit industry.

Fiesta Taxi was formed in 1996 to service the growing Latino and Spanish -speaking population in the southeast communities of Los Angeles County. Fiesta Taxi has since grown into the largest operating taxi company servicing these areas. Due to its reliable service, Fiesta Taxi operates numerous municipal Dial- A-Ride programs for seniors and disabled residents. Throughout its existence, Fiesta Taxi has been honored with numerous accolades for its continued commitment and dedication to the communities it serves, including resolutions from the Federal, State, and local governments. Fiesta Taxi and its management team bring to this program an unmatched history of success and innovation in taxicab-based paratransit.

Organization
Global Paratransit, Inc. is a corporation organized under the laws of the State of California. In its current corporate form, Global Paratransit, Inc. has been in business since 2001 and is a privately held corporation; it is not a subsidiary of any other company. Gl obal Paratransit, Inc. (“GPI”), has not conducted business under any other name.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 5 Global Paratransit, Inc.

Credentials and Certifications
Global Paratransit, Inc. possesses all required state/local permits and complies with all federal, state, and local employment regulations including, but not limited to, employer's liability, workers' compensation (for employees), unemployment insurance, p ayroll taxes, social security, and any other mandated or optional employee benefits. GPI is solely responsible for the payment of all employees' wages and benefits. Furthermore, GPI is solely responsible for the payment and actions of all subcontractors and subcontractors' employees. GPI will continue to comply with these requirements throughout the term of the agreement.

Global Paratransit, Inc. shall adhere to the insurance requirements set forth in the contract documents .

As noted, the insurance requirements can be obtained and will be carried without reservation or exclusion should GPI be awarded a contract pursuant to this RFP.

Past Experience
Having the privilege of being the current public transportation services provider for the City of Bell, Global Paratransit, Inc. is proud of its service record and looks to continually improve and exceed expectations.

The staff at GPI has considerable experience handling Dial-A-Ride type of transportation services for many communities. For example, the Global Par atransit call center handles over 4,000 phone calls per day.

Excellence in the reservations process ensures that each request for service is accurately processed.

Schedulers and dispatchers develop efficient routes and modify them as cancellations and addi tions are received from customers. Drivers are provided tools and training to enable them to move from one location safely and reliably to another.

Qualifications
Headquartered in Gardena, Global Paratransit, Inc. , is a full -service transportation company with a workforce of over 500 employees and a fleet of nearly 250 vehicles. GPI is proud to maintain its status as a leader in transportation services by applying industry best practices and implementing the most recent technology. All services are provide d in-house (from driver training to vehicle maintenance) to enable safe, reliable, and efficient transportation services for our passengers and fluid communication with Fiesta Taxi and the City of Bell.

Access Services, Inc. is a regional provider of comp limentary paratransit services in Los Angeles County.

GPI has contracted with Access Services, Inc. for operation of the Southern Region services for the past twenty years. In that capacity, GPI operates a fleet of 250 vehicles to transport nearly 2 5,000 disabled passengers each week in the Southern Region of Los Angeles County. After the first five years of successful operations, GPI was awarded subsequent contracts with Access Services to continue the operation of Southern Regio n service. Many improvements have been made to the daily operations of Global Paratransit, Inc. to ensure consistent and exceptional service to our clients and riders.

The City of Bell can be assured that the economies of scale Global Paratransit, Inc. ex tends to the Public Transportation program will remain in place throughout the three -year contract period. The resources described in this proposal and offered to the City of Bell for the operation of the Public Transportation service will ensure a profess ional transportation operation for the residents of Bell. If the City of Bell retains Global Paratransit, Inc. for the operation of its Public Transportation service over the next three years, the management team will be keenly focused on safety, timelines s, and quality service for the residents of Bell.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 6 Global Paratransit, Inc.

The following proposal describes the resources that will be available to the City of Bell by contracting with GPI. With support extended from its nearby headquarters in Gardena, executive and management st aff will ensure that all resources are readily available to the City of Bell for the provision of outstanding transportation services.

List of Comparable Services
Global Paratransit, Inc. is a specialized company created to provide ADA -compliant transport ation services, and we are pleased to have served as the contract provider for the City of Bell since 2012. Since its inception, Global Paratransit, Inc. has acquired thorough institutional knowledge regarding all aspects of Specialized Transportation service. Through the continuous upgrade of its infrastructure, technology, equipment, and management practices, Global Paratransit, Inc. has set a new standard for excellence in the paratransit industry. GPI proudly serves Access Services, the largest contract west of the Mississippi, and the cities of Bell, Long Beach, and South Gate with ADA-compliant transportations services.

Fiesta Taxi is highly experienced in providing transportation services. In the areas served by Fiesta Taxi, twenty-one cities have opted for taxi-based Dial-A-Ride transportation for their resident's needs. Nearly all the Dial-A-Ride programs serviced by Fiesta have elected to change from a coupon-based system to a swipe card system. The City of Bell can be assured that they will be p rovided with a high-quality service with the latest technological advances. The following is a list of public agencies that use Fiesta Taxi for all or a portion of their Dial-A-Ride program. A list of references is provided via Attachment 2:

1. Artesia 12. Lynwood

2. Bell 13. Montebello

3. Bell Gardens 14. Monterrey Park

4. Carson 15. Norwalk

5. Compton 16. Palos Verdes

6. Cudahy 17. Paramount

7. Hermosa Beach 18. Pico Rivera

8. Inglewood 19. Santa Fe Springs

9. Lomita 20. Signal Hill

10. City of Los Angeles 21. South Gate

11. County of Los Angeles 22. Torrance
Financial Information
GPI is a financially sound organization that is free of liens and encumbrances. Attachment 4 attached herein provides a list of credit references and Fiesta Taxi’s Financial Statements. GPI will deliver its Financial Report directly to the City Clerk. These documents are intended to remain "confidential" and are provided to the City of Bell for the sole purpose of establishing the financial qualifications of GPI. As such, the City of Bell is expected to keep the information in the strictest confidence and must not allow its use for any other purpose.

GPI and Fiesta Taxi stand ready to provide any additional information to clarify or expand on the submitted documents.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 7 Global Paratransit, Inc.

PROPOSED PROJECT STAFF
Global Paratransit, Inc. will ensure that all personnel assigned to the City of Bell Public Transportation, including those provided by the subcontractor, have a complete understanding of the contract requirements, and continue to do so throughout the life of the contract. Global Paratransit, Inc. will also ensure that all drivers are properly documented and licensed for the services provided under this contract.

Designated City of Bell staff may review the personnel documents and personnel assigned to the contract with as little as 24-hour notice.

Project Management
To best ensure the highest level of service and consistency, GPI is proposing that Marco Soto serve as the Project Manager directly responsible for the daily operation of the City of Bell Public Transportation Services Program.

Marco Soto, Global Paratransit, Inc.

Management of the day -to-day operations of the Transportation Program will be the responsibility of the Project Manager. Upon concurrence by the designated City of Bell representative, Marco Soto will assume the title of Project Manager. Mr. Soto’s office is located at the GPI operations facili ty. M r. Soto is dedicated to monitoring and responding to the requirements of the City of Bell Public Transportation Service, developing solutions to repetitive problems, and attending community meetings. He will also attend various City of Bell meetings such as advisory committee meetings, community meetings, council meetings, working groups, and meetings with Dial -A-Ride customers. M r. Soto has thorough experience in all aspects of paratransit service and looks forward to continuing his service to the community of Bell in the capacity of Project Manager.

Marco Soto, Fiesta Taxi
Mr. Soto is also the Vice President and Director of Operations for Fiesta Taxi and will serve as their Project Manager/Data Analyst for the Bell Dial -A-Ride program. Mr. Soto is aggressive in his approach t o problem solving, is self -motivated and a proven manager in demand responsive transportation services. Mr. Soto is competent in all areas of service provision. Mr. Soto will be available by telephone during all operating hours to make decisions, supervise staff and provide coordination as necessary. Mr. Soto will attend regular meetings with city staff to determine contract compliance, adherence to performance standards, to troubleshoot problem areas, and to discuss operations, marketing, and promotional activities. Establishing Mr. Soto as the Project Manager of GPI and Fiesta Taxi will result in a consistent level of service for the Bell community.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 8 Global Paratransit, Inc.

Key Staff
To support existing operations, Global Paratransit, Inc. employs a complete team of transportatio n professionals. These experienced and dedicated professionals are available to the City of Bell Public Transportation Services as the need arises. The expertise of the individual members of the Executive and Management staff are highlighted below.

Executive Staff
The executive offices for Global Paratransit, Inc. are located at the Gardena facility. As a result, the executives of Global Paratransit, Inc. are in daily direct contact with the management team, administrative staff, mechanics, and drive rs. The "hands -on" interaction with daily operations results in the quick resolution of issues and rapid deployment of resources.

Reza Nasrollahy, President/ Chief Executive Officer
Mr. Nasrollahy was President and Chief Executive Officer of United Independent Taxi Drivers (UITD) from March 1992 to December of 2000. During this time, UITD experienced its greatest period of growth, achieved its best record of service with the City of L os Angeles, and secured several operating contracts with Access Services. Mr. Nasrollahy was also responsible for implementing Access Services Paratransit in the San Fernando Valley and the West/Central Region. Access Services staff members commented that the West/Central start-up was the smoothest they had seen. Mr. Nasrollahy is a recognized taxi industry executive with over 30 years of experience. He has received numerous accolades from local officials for his management of effective and efficient taxi operations.

Sam Grinberg, Chief Financial Officer
Mr. Grinberg has been involved in the transportation industry for twenty-four years. Mr.

Grinberg has served in a variety of positions, including Chairman of the Board and Chairman of the Finance Committee for several local companies. Mr. Grinberg is one of the original incorporators of Global Paratransit, Inc. and also serves as Treasurer. Mr.

Grinberg has a bachelor’s degree in economics and a master’s degree in chemical engineering.

Management Staff
Global Paratransit, Inc. will provide all personnel, subcontractors, supplies, and services necessary for successful contract transition and the ongoing operation of the City of Bell Public Transportation. Our current staff includes a General Manager, Operations Manager, Maintenance Manager, Risk Manager, Instructor, mechanics, vehicle service personnel, training manager, trainers, schedulers, dispatchers, order takers, office staff, road supervisors, vehicle operators, and other staff to support the City of Bell Public Transportation Services.

Luis Garcia, General Manager
With over 2 5 years of experience working with transportation operations from vehicle operator to General Manager, Luis has demonstrated his ability and understanding at every level of tran sportation operations. Currently, Luis oversees the daily operations through a team of managers. Given his experience, which ranges from local Dial -a-Ride programs to county -wide paratransit service, his knowledge and skills are an ideal

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 9 Global Paratransit, Inc.
foundation to admi nister safe, efficient, and dependable service to our customers.

Additionally, Luis carries a balance of both public and private transportation service. His understanding of the business needs for each type of service ensures that GPI meets and exceeds all service delivery standards.

Mr. Garcia ensures that the transportation operations meet all company objectives and standards. The responsibilities of Mr. Garcia include, but are not limited to the following:
• Demonstrating, by decision and action, competen cy in all aspects of Specialized Transportation service.
• Supervising all project staff and the management of the project accounts and operating records.
• Being available by telephone or in person during all hours of the operational day to make decisions or provide coordination as necessary at the request of the designated contract representative.

Darian Harris, Operations Manager
Darian Harris works at the Global Paratransit, Inc. operations and maintenance facility in Gardena. Mr. Harris assists the General Manager in carrying out all activities relating to transportation operations. Mr. Harris is on-site during normal business hours. Mr. Harris directly supervises the daily activities of all drivers, dispatchers, and other personnel necessary to support system operations in the provision of safe, reliable, and courteous transit service.

Mr. Harris has over thirty-three (33) years of public transportation operations experience.

Jesus Carrasco, Maintenance Manager
Global Paratransit, Inc. directly employs an on-site Maintenance Manager, Jesus Carrasco, to ensure that all vehicle maintenance performance standards are adhered to and that all vehicles are systematically inspected, maintained, and repaired while minimizing down time. Mr. Carrasco reports to Mr. Garcia, the General Manager, and Mr. Harris, the Operations Manager. He is on-site during regular maintenance hours.

Mr. Carrasco has over four (4) years of experience in vehicle fleet maintenance supervision. His experience and skill level enables him to mentor all maintenance staff and improve the overall skill levels. Mr. Carrasco has specialized vehicle fleet maintenance experience. He is knowledgeable of the dynamics of the operations-maintenance relationship and its importance to successful service delivery on a daily basis.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 10 Global Paratransit, Inc.

Silvia Abrica, Training Manager
Given her history as a vehicle operator beginning over sixteen years ago, Silvia Abrica has a direct understanding of the needs of transit service delivery. In h er career, she has provided passenger transportation ; held positions within road supervision and human relations; and has been a Safety Trainer for GPI for over eight years. Throughout this time, Silvia has gained a firm knowledge of what is required to ensure safe service delivery for paratransit; and she has developed a robust training curriculum that enco mpass the service devices, service animals, reasonable modification requests, and the vast complexity of transporting person with disabilities.

As Training Manager, Silvia will provide the training as required by the Project Manger to ensure that all emplo yees meet service standards. Training staff will be knowledgeable concerning all aspects of the City of Bell contract. The Trainer will oversee classroom training, behind the -wheel training, refresher training programs as needed and safety meetings. The tr ainer possesses a Transportation Safety Institute (TSI) or equivalent transit training certification or other requirements that may be stipulated by the designated Bell representative. The trainer will incorporate TSI Training Modules for training consistency as well as using any other additional training material that can be added to existing TSI training modules. The trainer will also maintain all required driver training and certification documentation and ensure that this documentation is up -to- date and available for inspection by designated Bell staff upon request and during audits.

Inclusive to the outlined training requirements, the training curriculum will be based on analysis administered by the trainer founded by safety related driver incidents, collisions, and contract operating environment. The trainer will participate in coaching and training drivers related Smart Drive events.

Resumes
Modern transportation operations are a complex mix of regulation, technology, human resources, and geography. To manage such complexity, it requires a set of talented professionals with background and experience in a broad range of disciplines. Whether the expertise relates to vehicle maintenance, Federal regulations, or computer operations, Global Paratransit, Inc. has assembled the management team with a proven track record of success. Likewise, Fiesta Taxi employs transportation experts whose experience supplements the Global Paratransit, Inc. team. The following resumes depict the talent and experience Global Paratransit, Inc. and Fiesta Taxi can make available to the City of Bell for the Operation of the Public Transportation Services.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 11 Global Paratransit, Inc.

General Manager

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 12 Global Paratransit, Inc.

General Manager (continued)

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 13 Global Paratransit, Inc.

Operations Manager

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 14 Global Paratransit, Inc.

Maintenance Manager

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 15 Global Paratransit, Inc.

Training Manager

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 16 Global Paratransit, Inc.

Global Paratransit, Inc. and Fiesta Taxi Project Manager Marco Andres Soto
4621 Edelle Place
Los Angeles, CA 90032
323/972-9528
[email protected]
Education
University of California at Los Angeles Los Angeles, California Bachelor’s Degree in Political Science June 2001
Work Experience _______________
Administrative Services Cooperative, Inc. Los Angeles, California Vice President and Director of Operations July 2007 – Present  Responsible for managing municipal Dial-A-Ride programs, strategic marketing plans, public affairs and governmental relations.
 In charge of business development with governmental entities.  Prepared grant applications to fund over $2,000,000 in vehicle acquisition for a wheelchair-accessible taxicabs program.  Managed 24 municipal Dial-A-Ride contracts. Grew the existing municipal contracting business from 8 contracts to its current size.
 Prepared bid packets to respond to RFPs. Presented proposals before various municipalities. Negotiated contracts with cities for Dial-A-Ride service.
 Worked on legislation at the municipal and state level.  Responsible for managing two major political action committees for the statewide trade association. Managed reporting for 5 major donor committees.

Diverse Strategies for Organizing Los Angeles, California Associate December 2001 – July 2007
 Assisted developers, local, state and federal governments, Public relations firms and City Departments in developing consensus and building coalitions in support of their respective projects and legislative issues.  Provided political consulting services to candidates: developed campaign and mail budgets, acquired endorsements, organized fundraisers, recruited paid and non-paid staff to work on campaigns and developed mail pieces to target voters.
 Worked on many projects in Los Angeles County to assist developers with their land use entitlement process.

Implemented strategies that would secure a favorable outcome for our clients at public hearings/meetings.  Produced and ensured funding for the largest Latino targeted slate mailer (1,000,000) in the State of California.

United States Secret Service Los Angeles, California
Stay-In-School College Program January 1997 – September 2001  Responsible for assisting in the managing, directing, and organizi ng of the operational support functions of the counterfeit squad.
 Overlooked the completion and reconciliation of the Monthly Contraband Report.  Assisted agents in promoting awareness of the characteristics of counterfeit currency to financial institut ions, retail establishments, and local law enforcement agencies.

Office of Los Angeles Mayor Richard Riordan Los Angeles, California Office Intern Spring 1999
 Served as an intern to then Special Assistant to the Mayor, Tom LaBonge.  Performed administrative duties for the office.
 Drafted letters in response to constituent issues.

Community Service/Memberships
Taxi and Paratransit Association of California (TPAC) Sacramento, California Member/Board of Directors
Los Angeles International Charter High School (LAICHS) Los Angeles, California Past President/Member - Board of Directors
Huntington Park Chamber of Commerce Huntington Park, California Former Member/Board of Directors

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 17 Global Paratransit, Inc.

Global Paratransit, Inc. and Fiesta Taxi Project Manager (continued) South Gate Chamber of Commerce South Gate, California
Former Member/Board of Directors
Rio Hondo College Whittier, California
Former Guest Lecturer
 Discuss campaign and work experience with students in political science classes.

Latino Staffers (of Elected Officials) Coalition Los Angeles, California Co-Founder / Member
 Organized campaign training seminars for the members.  Invited elected officials as guest speakers to share their experiences with the organization.  Coordinated monthly meetings and quarterly mixers.

Skills
 Fluent in Spanish
 Ability to facilitate public forums
 Experienced in fundraising and event planning

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 18 Global Paratransit, Inc.

Organization Chart
Global Paratransit Inc. has the management qualifications, experienced staff, and organizational structure to provide bus transportation and paratransit services. Management of the day-to-day operations of the bus transportation and paratransit service will be provided by Global Paratransit Inc. to the satisfaction of the City of Bell. At all times during hours of operation, there will be sufficient knowledgeable personnel to cover operational and management aspects of the program, including drivers, offi ce personnel dispatchers and management staff.

Global Paratransit, Inc.

Below is the current organization chart for Global Paratransit, Inc.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 19 Global Paratransit, Inc.

Fiesta Taxi
Below is the current organization chart for Fiesta Taxi.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 20 Global Paratransit, Inc.

PROJECT UNDERSTANDING
As the incumbent operator since 2012, Global Paratransit, Inc. is certain that its optimized operating and staffing plans will continue to best serve the City of Bell’s Public Transportation Program. GPI will continue to operate the paratrans it element of the Public Transportation service through dedicated Vehicle Operators who are employees of the company. The taxicab element will be supplied through subcontracting with Fiesta Taxi, Inc. GPI will extend and enforce all contract requirements t o the subcontractor.

Scope Of Work
The City of Bell, located in the southeastern portion of Los Angeles County, had a population of 3 2,831 (2021 United States Census estimate). Based on the 2010 Census Data, t he population density was 13,545.5 people per square mile. The Census reported that 34,898 people (98.4% of the population) lived in households, 490 (1.4%) lived in non -institutionalized group quarters, and 89 (0.3%) were institutionalized. There were 8,870 households, out of which 5,327 (60.1%) had children under the age of 18 living in them. The population was spread evenly through all age groups with 11,363 people (32.0%) under the age of 18, 4,124 people (11.6%) aged 18 to 24, 10,783 people (30.4%) aged 25 to 44, 6,811 people (19.2%) aged 45 to 64, and 2,396 people (6.8%) who were 65 years of age or older.

The City of Bell initiated a Dial -A-Ride advanced reservation service for the elderly and disabled and the general public in 1996. Currently , Global Paratransit, Inc. proudly provides the services outlined in this RFP. GPI understands that services will continue to include a fixed route program to serve the general public, a demand responsive taxi service for qualified citizens, and restrict its Dial -A-Ride Advanced Reservation Paratransit program to Seniors over 60 years of age and the disabled of any age.

Global Paratransit, Inc. proposes to continue to provide complete management, operation, and maintenance of the City of Bell’s Public Transportation Services as outlined above.

Qualifications
Global Paratransit, Inc. currently operates the City of Bell’s paratransit program the support and attention necessary to ensure successful transportation service for its residents. Fiesta Taxi is also the current demand services taxi operator in the City of Bell and surrounding communities. GPI’s staff has experience in the planning and operations of fixed route service and proposes this experience for the continued operation within the City of Bell fixed route service.

Management and Organization
Global Paratransit, Inc., through its existing operations, currently employs executive, management, supervisory, and administrative personnel whose knowledge and expertise will continue to serve the City of Bell Public Transportation Service. The Project Manager will oversee the day-to-day operations of the bus transportation and paratransit service and will be assisted by other staff as the need arises. At all times during hours of operation, there will be sufficien t knowledgeable personnel to cover operational and management aspects of the program, including drivers, office personnel, dispatchers, and management staff.

Project Reporting Structure
As depicted on Organizational Structure section, the City of Bell Pub lic Transportation Services Project Manager will report directly to the General Manager. The reporting structure will provide

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 21 Global Paratransit, Inc.
the Project Manager with access to all the transportation resources of Global Paratransit Inc. and Fiesta Taxi. Although not shown on the chart, the Project Manager will also report directly to the designated City of Bell representative. This reporting relationship will ensure that the any issues brought by the City will be quickly and satisfactorily resolved. GPI will continue to pr ovide a complete "turnkey" solution for the operation of the City of Bell Public Transportation Services.

Project Structure
The Project Manager will report directly to Executive level management at Global Paratransit Inc. and Fiesta Taxi. Marco Soto is the designated Project Manager who will oversee the proper operation of the DAR service. A description of Mr. Soto’s background and experience is included in the Resu me Section above. At a minimum, M r. Soto is a responsible, caring individual with empathy for the disabled and senior citizens who utilize the services. During his employment, Mr.

Soto has proven to be aggressive in his approach to problem solving, self-motivated, and a proven leader in all facets of transit operations. At all times during the City of Bell Public Transportation hours of operation, Mr. Soto will be supported by sufficient GPI and Fiesta Taxi personnel who are knowledgeable in all operational and management aspects of transportation services including drivers, office personnel, dispatchers, and management staff.

Project Manager
Marco Soto will be directly responsible for the daily operation of the City of Bell Public Transportation Services Program. Depending on the issue or need, Mr. Soto will be available to attend City of Bell business. Mr. Soto will be the primary liaison with designated City of Bell staff.

He will directly manage the day-to-day operations of the Public Transportation Services. Mr. Soto will have direct authority to acquire the necessary expertise and resources to meet all City of Bell requirements in the provision of the Public Transportation services.

Administration
Global Paratransit, Inc. will provide all necessary management and administrative personnel whose expertise, experience and responsiveness shall ensure efficient operation of the fixed route transportation service and the advanced reservation paratransit service. Through its subcontracting relationship with Fiesta Taxi, Global Paratransit, Inc. will also provide the demand responsive taxi service. All facilities, equipment, supplies and services necessary to the City of Bell Public Transportation Services will be provided by Global Paratransit, Inc. or its subcontractor, Fiesta Taxi.

Hiring, Training, and Supervision of Drivers
Global Paratransit, Inc. performs a comprehensive selection and hiring program to acquire new employees that have the potential to become successful drivers. The success of the individual is supported by a comprehensive training and supervision program.

Safety and Training Programs
Global Paratransit, Inc. is committed to providing sa fe, reliable, and on -time service. Below is a selection of service equipment used:
• Smart Drive Camera Monitoring System
o A transit industry leader in on-board vehicle camera systems o Detailed reporting of driver behavior with coaching ability

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 22 Global Paratransit, Inc.
o Detailed camer a system health report to ensure all equipment is functional during service.
o All driver coaching will be documented as continuous training. • GPI Staff Coaching/Observation Program
o Observations are conducted routinely on all staff, CSR, Dispatch, and Fleet Personnel. These observations are a means of quality assurance that GPI presents a consistent service product tailored to the City of Bell’s standards. • Driver Incentive Program
o Safe Drivers of the Month Award
• All drivers with 2,700 revenue miles or 225 trips a month with no violations, no valid complaints, or preventable accidents during the month will be recognized as “Safe Drivers.”
• Photo of the driver will be posted on Safety Board
• Eligible for a gift card drawing
• All Drivers will be awarded Certificate of Recognition and Safety Pin o Safe Drivers of the Year Award
• Those drivers who qualified as Safe Drivers of the Month qualify • All qualifying drivers are eligible for a four 2 -Day Park Hopper to Disneyland.
• A total of 5 drivers will be selected.
• Awarded drivers will receive two (2) paid days off.

Vehicle operators are required to report any incident immediately to their supervisor or dispatcher. Operational emergencies include but are not limited to hazardous co nditions; in - service vehicle failures; wheelchair lift failure; passenger disturbances; medical assistance to passengers; and accidents. The supervisor will use good judgment in appraising the situation, issuing appropriate instructions to the operator and request law enforcement assistance if necessary. Although similar protocol is applied to accidents and medical assistance to passengers, a more thorough reporting and investigation is applied, and the Risk Manager will be involved with the investigation process. An incident and/or accident report will be submitted to the City of Bell no later than the start of the next service day for any incident.

New vehicle operators receive training from instructors employed by GPI. All required training will be compl eted prior to the driver’s commencement of revenue service. All training will be documented on the training form which is a section in the employee file. This form will be available for random inspection and review. The training programs of GPI meet or exc eed the requirements of the State of California statutes. The GPI training consists of 88 hours of training as well as a 6-month retraining program established to ensure drivers are refreshed and updated with old and new driving procedures.

Both GPI and Fiesta Taxi’s safety records are enviable. They have not been cited for any violations or assessed any penalties. They maintain good standings by conducting monthly safety meetings, monthly facility inspections and complying with all OSHA regulations. They a lso provide weekly coaching to all driver’s making sure they remain in line with their driving behavior and if needed they will receive retraining to rectify habits.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 23 Global Paratransit, Inc.

Fiesta Taxi’s standards concerning driver safety records are excellent. ASC’s driver train ing program, through which all Fiesta Taxi drivers must pass, is conducted by trainers, all of whom have been certified by the National Safety Council as Defensive Driving Course (DDC) -IV instructors. As such, they have been certified to teach independent contractor drivers a complete course in defensive driving. The following driver training program outline provides an overview of the material covered when new drivers receive their initial training. Taxicab drivers must successfully complete the following:
• Map Reading. Drivers learn how to get from point to point using the Thomas Brothers Mapbook (which is integrated into Fiesta Taxi’s computerized dispatch system). Drivers become familiarized with the service area and learn many points of interest, incl uding hotels, places of entertainment and parks, and how to distinguish between streets of similar names. The instructor emphasizes skills in identifying alternate routes to and from a location, and identifying the most direct and fastest routes, and which routes to avoid depending on conditions. • Taxicab Rules and Regulations. This class covers the rules of the various cities that the driver drives in. Among other rules, drivers learn to identify the boundaries of the areas in which they are authorized to provide DAR service. • Computerized Dispatch System. Drivers learn how to operate the Mobile Data Terminal in each taxicab including radios and tablets.
• Company policies, procedures and paper processing, and Dial -A-Cab rules and regulations.
• Driver Safety and Traffic Accident Procedures, which is taught by NSC DDC -IV certified trainers.
• Unlawful/Sexual Harassment Training for Independent Contractors • Maintaining a drug-free workplace
• Fare collection and trip sheets overview
• Drivers watch a defensive driving video
• Familiarization with pre/post inspection standards and vehicles • Customer Relations is taught by a member of our Marketing Department who explains how to treat customers and develop business.
• Sensitivity and Empathy video cour se. The day ends with 2 hours of Sensitivity Training, discussed below.
• Behind the wheel (“BTW”) training with an experienced driver. • Dial-A-Ride Program Training. All drivers must complete comprehensive training on the various DAR programs’ rules on how to service different types of orders.

The drivers must learn the hours of operation, types of payment and they receive

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 24 Global Paratransit, Inc.
a training manua l for their records once they complete the course. A DAR attribute is given to drivers who complete this training.

Sensitivity Training Program
In addition to the above, all Fiesta Taxi drivers are required to attend the company’s Sensitivity Training Prog ram that deals with issues which can arise when working with individuals with various disabilities and how they overcome the obstacles to mobility. The program teaches drivers exactly what type of assistance individuals may or may not need. It also address es the feelings and frustrations commonly experienced by people with disabilities and prepares the driver to deal with them. Drivers are required to repeat sensitivity training at least once every two years. The training program is developed around two main topics:
1) Understanding the Capabilities and Needs of Special Passengers. This course is on videotape and is broken up into eight modules viewed individually. The modules include: 1) Spinal cord injuries, strokes, and other mobility impairments; 2) Mental retardation and autism; 3) Vision impairments; 4) Hearing impairments; 5) Neuromuscular conditions; 6) Epilepsy or seizure disorders; 7) Alzheimer’s disease; and 8) Conditions related to aging.

When each module has been viewed, the drivers discuss what the y learned and any past experiences they may have had. This course also teaches the procedures to load and unload wheelchair passengers into and out of our vehicles, proper security of wheelchairs using the 4-point tie-down system in vans, and how to use the vans’ wheelchair ramp properly. The course also instructs the driver on techniques for assisting passengers using scooters, walkers, canes, and other mobility devices.
2) Communicating with People with Disabilities . This course is on videotape and discusses the different methods of communicating with people with disabilities.

It addresses the feelings and frustration people with disabilities experience in communicating with other individuals and how to effectively communicate with them.

The continuing education of employees and drivers is an important element at Fiesta Taxi. During our initial training program and throughout the ongoing training process, special emphasis is placed on customer safety and customer satisfaction. Next to safety, the most importan t thing we do is ensure that the customer is totally satisfied with the service we provide.

Applicable retraining and refresher training for all personnel is an important element in our ongoing training program. In -service and classroom training are provid ed through safety meetings. All drivers about whom complaints have been received concerning their driving practices or who have been involved in minor chargeable accidents must attend a four-hour Friday or Saturday defensive driving course and safety progr am taught by a former Access Services contractor trainer and the Risk Management Department. Drivers who have committed major safety violations, whether resulting in an accident or not, are removed.

It is the responsibility of the Training Manager to oversee and implement the Safety Program by:

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 25 Global Paratransit, Inc.
• Establishing and enforcing appropriate safety regulations, rules, orders, directives, and emergency procedures for both on-going and temporary hazards as they occur. • Monitoring transit and other industries' safety solutions to improve or enhance safety.
• Identifying causes of hazards or accidents through investigations, reviews, and analysis of accidents and hazards, for continual training material review and improvement; and
• Acting upon findings to incorporate aggressive and effective hazard controls into the safety and training program.

The primary goal of the Safety Program is to reduce the frequency and severity of accidents by positive implementation. Measurabl e safety improvement goals have been established and resources allocated to assure timely and cost -effective accomplishment of these goals. Specific goals of the Preventive Safety Program are:
i. Reduce accident frequency rates.
ii. Identify the cause of accidents to eliminate or reduce repeat occurrences. iii. Establish controls to prevent catastrophic accidents, fires, or other high hazard conditions throughout the system.
iv. Assure ready access to state-of-the-art technology to minimize injury potential to employees or others.
v. Determine the simplest and most effective solutions to accident prevention problems.
vi. Measure Preventive Safety Program results to best verify forecasts of annual cost savings as the program is conducted and as new safety measures/controls are made operative.

In addition, GPI employs a full-time chief accident investigator who promptly responds to accident scenes to ensure the safety of our drivers and passengers. As a further example of our commitment to safety, we are the only taxicab company ope rating in the South -East area that requires safety cameras to be installed in the vehicles.

Applicable Laws and Regulations
Global Paratransit, Inc.'s training programs comply with the rules and regulations governing public transportation services. These t raining programs provide ongoing classes to prepare all employees to function in a manner that conforms to all federal, state, and local laws and to ensure that all contractual and operational objectives are met. Such training is documented on forms that are kept with employee files.

Training ensures the following:
• Proposal for the Operation of Public Transportation Services • The provision of service, which is safe, reliable, and meets all requirements. • The provision of service which will maximize customer acceptance; and • The provision of service in a manner that will minimize cost while still providing quality service.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 26 Global Paratransit, Inc.

New Operator Training
New Vehicle Operators will receive training in all areas listed below from Instructors employed by Global Paratransit, Inc. All required training will be completed prior to the driver's commencement of revenue service. All training will be documented on the Driver Training form.

This form will be available for random inspection and review. The training programs of GPI meet or exceed the requirements of the State of California statutes. The GPI training consists of 88 hours of training:
• Twenty (20) hours of "behind-the-wheel" defensive driver training. • The BTW training will include, but will not be limited to, hands-on defensive driving, map book reading in the field, hands-on MDT practice, and hands-on practice with pre-trip inspections.
• Twenty (20) hours of "cadet" training with a senior vehicle operator. • Eight (8) hours of classroom defensive driving training, utilizing the program developed by the Smith System, the National Safety Council, or an equivalent course approved by the City of Bell.
• Additional (4) hours of classroom training designed specifically for our service area, covering such topics as the “Identify -Predict-Decide- Execute" process. The additional classroom training is designed to meet the specific driving conditions in the Southern Region. The program is designed to ensure the safety of drivers and passengers. All new Vehicle Operators must pass the Defensive Driving Proficiency Test.
• Minimum of ten (10) hours of sensitivity training which teaches disability awareness and the ability to communicate with disabled individuals, including role playing exercises to demonstrate client comfort issues.
• Two (2) or more hours of training on Public Transportation policies and procedures for ADA service and applicable laws and regulations.
• Four (4) hours of working with mobility devices which teach the driver how to safely deploy vehicle equipment and secure passengers.
• Sixteen (16) hours of training to gain proficiency in the following:
▪ Map book training for primary service area street network a nd regional boundaries - Four (4) hours.
• Fare collection, passenger counting and accident reporting procedures — One and one-half (1.5) hours.
• Accident reporting procedures and accident prevention: A member of the Risk Management team provides three and a half (3.5) hours of training on accident reporting procedures and accident prevention:
o Using SmartDrive footage to show actual footage of accidents and to compare and analyze various potential responses a Vehicle Operator may have to different situations.
o Educating Vehicle Operators on how to best use the camera to capture evidence at the scene of an accident/incident; and o How to complete the required accident/incident reporting forms.

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 27 Global Paratransit, Inc.
• Operation and usage of two-way radios and mobile data terminal (MDT) equipment in accordance with company policies and federal regulations, as well as, successfully passing a proficiency test — One one-half (1.5) hours Safe handling of blood -borne pathogens per the requirement of the Code of Federal Regulations 29 CFR 1910.1030 - One (1) hour. • How to maintain a drug and alcohol-free workplace — One and one-half (1.5) hours.
• Pre-Trip and Post -Trip Inspections / Vehicle Familiarization — One (1) hour; and
• Sexual harassment awareness and prevention; must pass corresponding test - Minimum of two (2) hours.
• Trainees must also pass several shorter tests designed specifically for the individual areas of training once that portion of the training is completed. • A (4) hour final written test will be administered by the trainer and the Vehicle Operator must have a minimum score of 90% to be certified for Public Transportation services driving duties.

Ongoing Driver Training
In addition to initial Vehicle Operator training, Global Paratransit, Inc. provides the following:
• Annual training, including a minimum of
o Sensitivity training — a minimum of four (4) hours.
o Training in safe vehicle operation, as per AB 1634 —a minimum of four (4) hours; and
o Documentation of continuous training will be provided in a format and timeframe prescribed by the City of Bell.
• Preventable accidents, incidents, and driver misconduct:
o Applicable retraining - a minimum of one (1) hour per infraction; and o Road Supervisor observations with discrepancies documented in the format and schedule prescribed by the City of Bell.
• Vehicle Operators must continue to communicate effectively in English, both written and spoken. GPI understands that the City of Bell sets all standards for driving training and that these standards are subject to change at any time.

GPI will furnish the City of Bell with the names of all drivers, as well as proof that t hey meet all contract requirements prior to placing them in the Public Transportation revenue service. GHPI will respect the City of Bell's right to refuse any Vehicle Operator who fails to meet their policies or standards for driver qualifications.

Customer Service Employees
A successful trip for a client starts with a complete and correct reservation for service. When a client Calls to make a reservation, the Order Taker accurately records the client's request while speaking in a courteous and helpful manner. Order Taker training at GPI, whether it is for a new employee or an existing employee, serves to accomplish both accuracy and courtesy. Daily service delivery does not always adhere to plans. Traffic problems, late clients, and weather delays are a

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 28 Global Paratransit, Inc.
few of the examples of events that result in unavoidable service delays that must be effectively handled to mitigate any impact on service delivery. Dispatchers are the problem solvers who redirect Vehicle Operators, marshal additional resources, and contac t supplemental decision makers in the event of service disruptions. GPI comprehensively trains its Dispatchers before placing them in their role.

Reservations
Order Takers will be knowledgeable in all aspects of the service operations, service area, and reservations procedures. They are trained to adequately serve the volume of incoming telephone requests for service in a timely manner, and to be familiar with the phone system being used. All order takers are proficient in the use of Telephone Devices for the Deaf (TDD) or text telephones.

Order Takers will meet all training and performance requirements set forth in the City of Bell RFP dated September 28, 2023. All Order Taker training records will be kept up-to-date and housed at the GPI facility. These records will be readily available for inspection when requested by the City of Bell representative.

A sufficient number of Order Takers will be assigned on a daily basis to ensure rapid and accurate response to phone calls during operating hours. Order Taker staffing levels will ensure an average initial hold time for reservation calls of no longer than two (2) minutes and staffing levels will also ensure that 95% of calls are answered within 5 minutes.

Order Takers must be willing and able to perform the following tasks:
• Use computer workstations to verify eligibility for service, enter the individual's trip request information and provide a pick-up time window.
• Provide confirmation information to the caller.
• Accurately enter all trip cancellation information.
• Answer simple information requests or transfer callers to supervisors if Order Takers are unable to answer questions.
• Provide courteous, professional service to all callers; and • Provide other services as directed by their superv isors to comply with Contractual obligations.

All Order Takers will go through an annual performance review during each fiscal year with their supervisor. The review will be documented and filed in the individual Order Taker training file.

The reviews wil l cover overall performance, commendations and complaints, and supervisory quality assurance observations.

Scheduling
Global Paratransit, Inc. provides a sufficient number of Schedulers to ensure timely and accurate scheduling of all trips. Schedulers will automatically and manually assign trips in the most efficient configurations. Schedulers will notify the Project Manager when Dial -A-Ride vehicle cannot be scheduled before the start of the pick-up window. When the Vehicle Operator is running late, for whatever reason, the schedulers will identify the late trip with Project Manager and coordinate with other Global Paratransit scheduler to obtain other vehicle to restore service quality to the

City of Bell, CA Proposal for the Operation of Public Transportation Services-2023 29 Global Paratransit, Inc.
minimum standards. Schedulers shall also provide other services as directed by their supervisors to comply with Contractual obligations.

Each fiscal year, all Schedulers employed by Global Paratransit, Inc. will receive a performance review from their supervisor. The review will be documented and filed in the individu al scheduler's training file. The reviews will cover overall performance, commendations and complaints, and supervisory quality assurance observations.

Dispatch
The Global Paratransit, Inc. will provide Dispatchers during all hours-of-service operations sufficient in number to maintain contact with the Vehicle Operators, as well as to respond to requests from the Project Manager within 3 minutes of receiving the call. Dispatchers will be responsible for coordinating vehicle and driver assignments, monitorin g radio traffic for service quality, and responding to service interruptions.

Each fiscal year, all Dispatchers employed by Global Paratransit, Inc. will receive a performance review from their supervisor. The review will be documented and filed in the Dispatcher training files. The reviews will cover overall performance, commendations and complaints, and supervisory quality assurance observations.

Mechanics
Global Paratransit, Inc. employs an ASE certified Master Automotive technician with certifications in brakes, suspensions, air conditioning, and electrical. Additional technicians certified in at least one ASE category are employed for every 15 revenue service vehicles. The maintenance staffing levels are maintained to assure outstanding mechanical care of all equipment operated by GPI.

The process used in the selection and hiring of maintenance personnel includes all the necessary steps to ensure the new mechanic has the experience and tools necessary for the performance of maintenance duties. The mech anics supervisor trains the mechanic on any maintenance tasks specific to paratransit operations (e.g., lifts, ramps). Background checks are used to confirm the mechanics certifications and experience.

Senior mechanics are used to mentor junior mechanics on tasks with higher levels of complexity to develop skills. Such ongoing process ensures that adequate maintenance personnel with the skills and experience to perform all tasks in a timely and efficient manner. GPI directly employs an on-site Maintenance Manager, Jesus Carrasco , to ensure that all vehicle maintenance performance standards are adhered to and that all vehicles are systematically inspected, maintained, and repaired while minimizing down time. Mr. Carrasco reports to Mr. Garcia, the General Ma nager, and Mr. Harris, the Operations Manager. He is on -site during regular maintenance hours.

Road Supervisors
On-street Road Supervisors operate throughout the Southern Region service area during all service times. As needed, a supervisor will be assign ed strictly to the City of Bell Public Transportation service. Each Road Supervisor will have a minimum of one (1) year professional experience in the field of Paratransit as a driver, scheduler, dispatcher, or trainer. The Road Supervisor will be tasked to: